Fertility Wellness Institute of Ohio

1 doctors work here

Rated 9.8
Strongly recommend: 98%Don't recommend: 2%9.8
98% strongly recommend
24 reviews
Operations
9.9
9.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.6
9.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
9.1
9.1
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.6
9.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
9.6
9.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
57
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Mason
7671 Tylers Place Blvd.
West Chester, OH 45069

24 patient reviews

2020 - 2022, Unknown Success
NPS
8
NPS
10
Age 39 - 41
6 IUI
Diminished Ovarian Reserve
Endometriosis
PCOS
Tubal Blockage
Uterine Fibroids
European
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
3 IUI With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Chin takes the time to understand me as a patient. He talks through my concerns and doesn't push me to do more than I am comfortable. He has seen me through two endometriosis surgeries and many IUIs at this point...He has adjusted my medication, added more metformin etc. He will not start another cycle if the existing cysts are too large. Dr. Chin has asked me about IVF, but not pushed when I have told him we are not interested. He has been very patient with me, and is always willing to try something different to help us get pregnant...
The staff [at Fertility Wellness Institute of Ohio] remember you...almost all the services on site...costs are lower than another clinic I have been to in the area. They also went ahead and billed my insurance to see what they would pay for, rather than just relying on what the third party insurance company said. Doing this has saved me a considerable amount of money...The nurses are always kind and on top of things...
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr. Chin takes the time to understand me as a patient. He talks through my concerns and doesn't push me to do more than I am comfortable. He has seen me through two endometriosis surgeries and many IUIs at this point.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
Ask questions and be patient.
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
Everyone is kind, Dr. Chin and his staff always talk things through you with you. The staff remember you.
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
When I first saw Dr. Chin he did an ultrasound and confirmed that I had two endometriomas, one being four centimeters, and rather than just push me into more medications for fertility he scheduled me for surgery. During that surgery he discovered that my ovary was attached to my bowel, and rather than risk perforating my bowel he stopped. I later had it removed in robotic laser surgery which was deemed to be safer in my case. After recovering from my second surgery we started doing IUIs. We have used letrozole in varying amounts each time trying to get the desired outcome. He has adjusted my medication, added more metformin etc. He will not start another cycle if the existing cysts are too large. Dr. Chin has asked me about IVF, but not pushed when I have told him we are not interested. He has been very patient with me, and is always willing to try something different to help us get pregnant.
Describe your experience with the nursing staff at Fertility Wellness Institute of Ohio.
The nurses are always kind and on top of things. I greatly appreciate them.
Describe your experience with Fertility Wellness Institute of Ohio.
Dr. Chin has almost all the services on site. So you don't have to scramble around from one clinic to the next to get things done. The setting is very relaxing and does not feel like a doctors office.
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
Dr. Chin's costs are lower than another clinic I have been to in the area. They also went ahead and billed my insurance to see what they would pay for, rather than just relying on what the third party insurance company said. Doing this has saved me a considerable amount of money.
8
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 29 - 30
1 Fertility Medications
Endometriosis
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Chin] personally did the laparotomy to remove it and other endometriosis adhesions. He called my husband after I went home to see how I was doing after surgery and has been present for every visit/follow up...He is very caring and knowledgeable and realistic. He is ethnic, so sometimes understanding his accent is challenging, but overall, he has great communication and it’s not super hard to understand
Anytime I call the office with a question or concern, they [nurses of Fertility Wellness Institute of Ohio] are very helpful at getting me the answer I’m looking for...The cost of total visits are around $1,000. My surgery cost $3,000 up front for the self pay price (my Christian medical sharing plan reimbursed me)...
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
Honestly Dr. Chin is amazing! He is very caring and knowledgeable and realistic. He is ethnic, so sometimes understanding his accent is challenging, but overall, he has great communication and it’s not super hard to understand. I love him and his staff so much!
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
He’s not asleep when he talks to you even though he looks like it. ;) (he’s Asian)
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
The first fertility doctor we went to found the 6.5 cm Endometrioma but said surgery wasn’t necessary and that we should go ahead with IUI. We followed his advice and went ahead. I was disappointed because he was never present for the standard ultrasounds or the actual IUI. I never saw him after our initial consultation. When that cycle failed, we felt led to get a second opinion. The moment we met Dr.Chin he made me feel like an old friend that genuinely cared about my well being and health. He found on my first visit through an ultrasound that he did himself that the cyst on my ovary was actually leaking and surgery was near emergent. He personally did the laparotomy to remove it and other endometriosis adhesions. He called my husband after I went home to see how I was doing after surgery and has been present for every visit/follow up. I love him because he was real with me about my situation and didn’t sugar coat anything, but did it in the most kind, down to earth way. Like a loving father to his little girl. Even though pregnancy hasn’t been achieved yet, (I’m only 3 months post op) we are working towards it and I am so grateful the Lord led us to Dr. Chin and helped us find the reason for our fertility struggle and was proactive at getting to the root of it instead of bypassing something very serious like my leaking tennis ball size cyst that could have ruptured at any time , taking our money and just hoping for the best. Dr. Chin is the absolute best!!!
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
First visit on 12/12/19: Was supposed to be a standard consultation for further treatment plan. we went over our past tests and treatments. I was pretty sure I had endo due to the cyst the first doc had found. Dr. Chin asked if he could take a look for him self. He found the cyst was actually leaking and could rupture at any time. Surgery was scheduled that day. Second visit 1/3/20: pre op appointment Surgery 1/13/20: Dr. Chin performed an abdominal laparotomy and removed 6.5 cm Endometrioma on left ovary and 2 cm Endometrioma on right and any other endo adhesions. 2 weeks post op follow up: Dr chin asked how healing was going, looked at incision and we talked about treatment plan going forward once I was 1 month post op. We decided together to try a few months naturally or with a round of letrozole with timed intercourse and then look at IVF. 5 weeks post op I had horrible pain, he got me into the office within 2 hours and gave me an ultra sound where he found a corpus luteum cyst that hadn’t dissolved properly when I got my period that was causing the pain. He was so kind and caring and told me to take it easy and not over do it! Phone consult 3/25 because of Covid19: He prescribed letrozole with timed intercourse Coming up tomorrow 4/24: phone consult to discuss treatment plan for IVF
Describe your experience with your nurse at Fertility Wellness Institute of Ohio. (Assigned nurse: Grace)
Anytime I call the office with a question or concern, they are very helpful at getting me the answer I’m looking for!
Describe your experience with Fertility Wellness Institute of Ohio.
Honestly I can’t think of anything negative. My personal experience has been 10/10! Everyone is so kind, and helpful and compassionate. They are pros at what they do and make a crummy situation the best it can be with their care and professionalism!
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
The cost of total visits are around $1,000. My surgery cost $3,000 up front for the self pay price (my Christian medical sharing plan reimbursed me)
Describe NeeOo Chin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Wellness Institute of Ohio.
I’m sure I’ll find out more tomorrow when we talk about IVF
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 31 - 32
1 IVF
Male Factor
PCOS
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
You have an individualized plan of care and he [Dr. NeeOo Chin] listens to every concern you have...He’s very caring and listens to your concerns. Because we had been TTC for four years, we wanted an accelerated plan of care and that’s exactly what he accommodated. All my questions were answered completely and I felt at ease every visit... We ended up only retrieving 5 eggs due to not being able to use my right ovary. 4 were mature and 2 fertilized. We did a 3 day fresh transfer and will test 14 days after transfer...He allowed us to transfer two embryo’s but did discuss possibilities of multiples and also advised us of the risks.
Every time I saw any of the staff [at Fertility Wellness Institute of Ohio] or Dr Chin himself I was greeted with a smile and knew my name without even looking. They are warm and caring and never make you feel like you’re bothering them! You have an individualized plan of care and he listens to every concern you have...[nurses are] very knowledgeable and caring! I can’t say enough great things about his nursing staff!...It took less than two visit and one set of labs to figure out the reason for not being able to conceive. We had been to two different clinics and always felt like a number and that we weren’t actually being listened to. Their clinic is the exact opposite. If you want a detailed plan specific to you and your needs, this is the place for you!
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
He’s very caring and listens to your concerns. Because we had been TTC for four years, we wanted an accelerated plan of care and that’s exactly what he accommodated. All my questions were answered completely and I felt at ease every visit.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
Write down any questions or concerns you would like to address at visits. Every visit you get a lot of information and it can be overwhelming at times, esp if it’s your first IVF cycle.
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
Every time I saw any of the staff or Dr Chin himself I was greeted with a smile and knew my name without even looking. They are warm and caring and never make you feel like you’re bothering them! You have an individualized plan of care and he listens to every concern you have.
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
For my IVF cycle I was started on birth control for ten days, followed by Lupron, Gonal-F and menopur injections for around 12 days. We ended up only retrieving 5 eggs due to not being able to use my right ovary. 4 were mature and 2 fertilized. We did a 3 day fresh transfer and will test 14 days after transfer.
Describe your experience with the nursing staff at Fertility Wellness Institute of Ohio.
Their very knowledgeable and caring! I can’t say enough great things about his nursing staff!
Describe your experience with Fertility Wellness Institute of Ohio.
Their very good at listening and identifying your problem. It took less than two visit and one set of labs to figure out the reason for not being able to conceive. We had been to two different clinics and always felt like a number and that we weren’t actually being listened to. Their clinic is the exact opposite. If you want a detailed plan specific to you and your needs, this is the place for you!
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
We have insurance that covers most of our cost. Out of pockets with meds our total IVF cycle was around 4K.
Describe NeeOo Chin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Wellness Institute of Ohio.
He allowed us to transfer two embryo’s but did discuss possibilities of multiples and also advised us of the risks.
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Unknown Success
NPS
5
NPS
3
Age 30 - 31
1 IUI
Endometriosis
Male Factor
European
Income $100K - $199K
Teacher
2nd of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
Dr. Chinn originally used a medication to prep for an IUI that did not work. We had to cancel the cycle and begin treatment with another medication the following cycle. He did use climid for the second time, which worked very well... was very nice when you had the opportunity to actually speak with him at your appointments. His instructions were sometimes confusing and did not always specify things clearly. He did find some outlying issues that our previous doctor did not find. His bedside manner was not always the most professional.
Understand going into the office [Fertility Wellness Institute of Ohio] that you will not always feel like you are a priority and many times you will feel rushed in and out. They do not always treat you as a human, rather as a number...Each and every time we visited the office we had a different nurse. None of who had the opportunity to know our situation or case. There were moments when we had to call in, but had no idea who to speak with and had to explain each situation over and over again. They always assumed we knew what was going on without explaining or asking.
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr. Chinn was very nice when you had the opportunity to actually speak with him at your appointments. His instructions were sometimes confusing and did not always specify things clearly. He did find some outlying issues that our previous doctor did not find. His bedside manner was not always the most professional.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
Understand going into the office that you will not always feel like you are a priority and many times you will feel rushed in and out. They do not always treat you as a human, rather as a number.
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
The nursing staff was not great. Every time you had a question or needed someone, you never knew who you were supposed to contact.
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
Dr. Chinn originally used a medication to prep for an IUI that did not work. We had to cancel the cycle and begin treatment with another medication the following cycle. He did use climid for the second time, which worked very well.
Describe your experience with the nursing staff at Fertility Wellness Institute of Ohio.
Each and every time we visited the office we had a different nurse. None of who had the opportunity to know our situation or case. There were moments when we had to call in, but had no idea who to speak with and had to explain each situation over and over again. They always assumed we knew what was going on without explaining or asking.
Describe your experience with Fertility Wellness Institute of Ohio.
The insurance billing is a definite weakness of the clinic. The front desk and main billing coordinator are both very rude and inconsiderate of speaking with patients regarding financial situations in front of everyone in the waiting area. They always made everything cryptic, instead of being up front and honest. One time they told me they couldn't afford to pay someone to submit documents to insurance so that is why I had to pay out of pocket. The nursing team is very young and always changing. Dr. Chinn was great, so was Michelle his nurse practitioner. I would recommend the both of them, as well as the practice's manager, Stacey.
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
Everything is out of pocket and rarely billed through insurance.
What specific things went wrong at Fertility Wellness Institute of Ohio?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
5
Doctor
NeeOo Chin
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
3 of 5
3
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
5 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Unknown Success
NPS
10
NPS
10
Age 24 - 28
8 IUI
1 IVF
Endometriosis
Male Factor
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Chin is very kind and wants results just as you do. He starts with the cheaper treatment options first and will try his best to accommodate you and your significant other. Each time we came in for a test or treatment he would come in and greet us both by name and ask about our jobs and how family was doing. He even comes in on his days off to see patients...DR.Chin was okay with transferring two embryos because he said with 8 failed IUIs he didn’t feel like it was a issue with me but that normally younger patients he likes to only transfer one embryo
Every time I would walk through the door and they [nurses of Fertility Wellness Institute of Ohio] would greet me with a smile and my name and ask how we were doing. Some visits were very stressful and scary and they always made it a little easier on me...I believe that each IUI was around $2000 but then you have the cost of medicine too...In total so far with surgery, bloodwork, ultrasounds, and procedures we have spent more than $30,000.
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr. Chin is very kind and wants results just as you do. He starts with the cheaper treatment options first and will try his best to accommodate you and your significant other. Each time we came in for a test or treatment he would come in and greet us both by name and ask about our jobs and how family was doing. He even comes in on his days off to see patients! We tried IUIs first and after four failed attempts it was found that I had endometriosis so he removed that and we tried four more IUIs and when none of those took we had to move on to IVF. They were doing a new procedure called INVOcell or “effortless IVF” so we saved up to do that and transferred two embryos which ended in a chemical pregnancy. He was so kind and called to check on me the next day after I had received the news of a chemical pregnancy. He really is the best doctor I could ask for and I don’t have any complaints at all! He is very kind and compassionate and works with you! We didn’t have the money to do INVOcell right away so he let us save up and call back when we were ready. Even now we haven’t gone back because we don’t have the money to do another round but he will still email to make sure we are doing okay!
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
Some advice that I would give would be to go in open minded. There’s not only one way to go about a treatment plan because things change suddenly, you kind of have to hope for the best but prepare to be throw off track too. Dr Chin and his staff are there to help get you back on track and find something that works best for you.
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
Every time I walked in the door Melissa alway greeted me by name with a beautiful smile on her face!
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
When we started seeing Dr.Chin he tried Clomid for the first IUI but it worked to well and caused me to have a cyst so we used Femerra Which worked much better then after 6 failed IUIs we decided to try injectables plus femerra and the Ovidrel for the last two IUIs which also failed. Then we moved onto INVOcell where I started on birth control as soon as my period started then I started Lupron injections with the birth control and after a couple days we stopped taking the birth control and started doing both lupron and menopur shots for about 10 days then I took the Ovidrel shot and went in for egg retrieval a day after Ovidrel. 3 days after retrieval I went back in for the transfer
Describe your experience with the nursing staff at Fertility Wellness Institute of Ohio.
Every time I would walk through the door and they would greet me with a smile and my name and ask how we were doing. Some visits were very stressful and scary and they always made it a little easier on me.
Describe your experience with Fertility Wellness Institute of Ohio.
The only thing I would change if I could is the distance I have to drive but it really isn’t a horrible drive. I think this clinic has a ton of strengths and very few weaknesses, they all work together as a team to ensure each patient is care for to the best of their ability. The only con I can think of, which isn’t even their fault, is the price. Fertility treatments are just so expensive. I wish insurance covered some at least!
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
I believe that each IUI was around $2000 but then you have the cost of medicine too. I don’t remember the exact cost of the medicine but I believe the Ovidrel was around $160 I think femarrawas covered by insurance. I don’t remember how much the injectables were and then for the INVOcell procedure we paid about $2,500 for medication and then the rest of the procedure was about $7,000. In total so far with surgery, bloodwork, ultrasounds, and procedures we have spent more than $30,000.
Describe NeeOo Chin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Wellness Institute of Ohio.
DR.Chin was okay with transferring two embryos because he said with 8 failed IUIs he didn’t feel like it was a issue with me but that normally younger patients he likes to only transfer one embryo
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
8
NPS
10
Age 33 - 35
1 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
6 IUI With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr Chin genuinely cares for his patients. He is very knowledgable from his years of experience and uses that experience to ensure that his patients have the best course of action for their diagnosis. He ensures that he understands all of the details and doesn't push for IVF until he's sure its the best option. He follows up with his patients to ensure they are feeling okay. His only goal is to help his patients have a healthy pregnancy.
But the business of the clinic [Fertility Wellness Inst of Ohio] sometimes means that communication is slower than I personally would like. I recommend just making sure you have everything you need from the staff and Dr Chin- ask lots of questions and be sure you're comfortable before ending the conversation. ... Elyssa and Cortni [nurse] and the rest of the staff were really helpful throughout the process. They were extremely responsive to questions both during and after hours.
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr Chin genuinely cares for his patients. He is very knowledgable from his years of experience and uses that experience to ensure that his patients have the best course of action for their diagnosis. He ensures that he understands all of the details and doesn't push for IVF until he's sure its the best option. He follows up with his patients to ensure they are feeling okay. His only goal is to help his patients have a healthy pregnancy.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
Ask lots of questions. Make sure you walk away 100% confident in the treatment plan and next steps. There are lots of options and Dr Chin will give you his best advice based on experience, but don't hesitate to ask about alternatives- he's great about explaining why his recommendation is as is and working to find the right solution for his patients.
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr Chin is very thorough, but not their clinic is very busy. He genuinely wants to help his patients start a family. But the business of the clinic sometimes means that communication is slower than I personally would like. I recommend just making sure you have everything you need from the staff and Dr Chin- ask lots of questions and be sure you're comfortable before ending the conversation.
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
We did a "GnRH Long Agonist" protocol. 3 weeks birth control, 10 units Lupron to prevent ovulation, 200 units Follistim Day day 3-12, 75 units Menopur every other day starting day 6, increased to 150 units Menopur day 10, 500 mcg Ovidrel trigger day 12, retrieval day 14. This is a pretty typical "first round" of IVF protocol for Dr Chin and based on the evidence. Since there was good response to Menopur with a previous IUI, it was the right starting point.
Describe your experience with your nurse at Fertility Wellness Institute of Ohio. (Assigned nurse: Elyssa)
The nursing staff is wonderful. They trust Dr Chin and follow his lead while also providing a lot of compassion for patients. Elyssa and Cortni and the rest of the staff were really helpful throughout the process. They were extremely responsive to questions both during and after hours. They guided us through every step of the process and made it as easy as possible.
Describe your experience with Fertility Wellness Institute of Ohio.
The clinic is Dr Chin and his staff and they are great. He's very experienced and his staff is very familiar with his way of operating. The best part is that you will only ever deal with Dr Chin, he manages every aspect of your care and treatment and will do every procedure.
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
$600 administration fee that is 100% on the patient. Total cost was ~$8-10,000 but was covered by insurance.
Describe NeeOo Chin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Wellness Institute of Ohio.
We only had 1 embryo, but he usually does multiple embryo. He will allow his patients to only implant 1 if that's their choice.
8
Doctor
NeeOo Chin
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 36 - 37
7 IUI
Male Factor
European
Ashkenazi Jewish
Income $50K - $99K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Chin's strengths are that he is extremely knowledgeable and experienced, but that is not the first thing I noticed. First, he is a great listener. I have never felt like "just a number" in his care. He performed IUIs, a surgery, acupuncture, and we'll soon start IVF. He has seen my organs and knows my Chi. He has helped me with my health, the science of fertility, education, and the emotional support I needed through this journey. In all my life, I have never liked a doctor more than Dr. Chin
The Fertility Wellness Institute addresses all your needs with infertility. It has an inviting, lovely atmosphere. The staff is knowledgeable and helpful. The doctor is the best! The lab is new and state of the art....The nursing staff is phenomenal! They each have small, specific roles (like an assembly line!) and each is very warm, personal and great at their job.... OOP costs were: IUI $1000, SIS $600, Diagnostic tests $230. In 2019 my provider began covering some things, so the staff has submitted them to my insurance. We will see the cost soon!
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr. Chin's strengths are that he is extremely knowledgeable and experienced, but that is not the first thing I noticed. First, he is a great listener. I have never felt like "just a number" in his care. He performed IUIs, a surgery, acupuncture, and we'll soon start IVF. He has seen my organs and knows my Chi. He has helped me with my health, the science of fertility, education, and the emotional support I needed through this journey. In all my life, I have never liked a doctor more than Dr. Chin - and I'm not even pregnant yet! I am certain I'm getting the best care possible.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
Make sure his schedule works with yours. He begins seeing patients early in the morning, which was great for me because I could have my appointment before going to work. If you don't work 9-5, ask about the schedule.
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
The entire staff was warm, remember my name, and wish me the best. Dr. Chin answered absolutely any question I asked and often related it to his data or Tina personal account.
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
Dr Chin looked at our initial tests and thought that IUI was a great fit. After 1 failed round, we consulted with him again and decided to keep trying. After the 4th failed IUI, he recommended that I have a laproscopic hysteroscopy, which he performed, and he removed two small cysts. Then we tried IUI, expecting it to work, but failed 3 more times. We took a break from treatments but started acupuncture. It was a great way to stay connected to Dr. Chin and it also helped me heal emotionally from all those failed cycles. We retested everything and found my husband's numbers and morphology had declined a lot in the past year. So now we are preparing for IVF with ICSI next month. Dr. Chin consulted with us on each decision and performed all procedures.
Describe your experience with the nursing staff at Fertility Wellness Institute of Ohio.
The nursing staff is phenomenal! They each have small, specific roles (like an assembly line!) and each is very warm, personal and great at their job.
Describe your experience with Fertility Wellness Institute of Ohio.
The Fertility Wellness Institute addresses all your needs with infertility. It has an inviting, lovely atmosphere. The staff is knowledgeable and helpful. The doctor is the best! The lab is new and state of the art.
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
In 2018, although I had insurance, my provider covered nothing. The staff gave me their out of pocket cost list, so I could be informed. OOP costs were: IUI $1000, SIS $600, Diagnostic tests $230. In 2019 my provider began covering some things, so the staff has submitted them to my insurance. We will see the cost soon!
Describe NeeOo Chin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Wellness Institute of Ohio.
Dr. Chin always transfers one or at most two embryos. He will listen to you and tell you the risks/benefits of both.
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
10
NPS
10
Age 32 - 34
Endometriosis
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Chin is kind and caring. He thinks outside the box. He personalizes treatment plans. We came from a clinic where we felt like we were just a number being put through the same protocols. Dr. Chin took time during our consultations and even was upfront to say that he wasn't the best at performing the type of surgery I needed do to a large endometrioma. He referred us onto a specialist at performing the robotic laparoscopy. We were devastated when our first fertility specialist couldn't retrieve any of the eggs on my right side and that was due to the large endometrioma embedded in the ovary. Our hope is for a better chance with IVF now that surgery has cleared up much of the right ovary & the endometriosis.
The clinic is brand new & beautiful. He just opened his new Fertility Wellness Center in West Chester. They offer acupuncture at this office as well and resources on support groups. The staff is amazing and extremely supportive.... The nursing staff has been phenomenal. I can call or email & receive a kind, prompt message back.... Out of pocket ivf cycle $9505 (not including medications)... He referred us for the robotic laparoscopy to clean out the endometriosis (which was severe) & to remove a large endometrioma embedded in my right ovary. He placed me on a suppression protocol (provera) after surgery We will be using only lupron & Menopur for the ivf cycle
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr. Chin is kind and caring. He thinks outside the box. He personalizes treatment plans. We came from a clinic where we felt like we were just a number being put through the same protocols. Dr. Chin took time during our consultations and even was upfront to say that he wasn't the best at performing the type of surgery I needed do to a large endometrioma. He referred us onto a specialist at performing the robotic laparoscopy. We were devastated when our first fertility specialist couldn't retrieve any of the eggs on my right side and that was due to the large endometrioma embedded in the ovary. Our hope is for a better chance with IVF now that surgery has cleared up much of the right ovary & the endometriosis.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
Trust him & his recommendations.
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr. Chin is kind, caring. He personalizes care (quite the opposite of our experience elsewhere).
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
He referred us for the robotic laparoscopy to clean out the endometriosis (which was severe) & to remove a large endometrioma embedded in my right ovary. He placed me on a suppression protocol (provera) after surgery We will be using only lupron & Menopur for the ivf cycle
Describe your experience with your nurse at Fertility Wellness Institute of Ohio. (Assigned nurse: Elissa & Melinda )
The nursing staff has been phenomenal. I can call or email & receive a kind, prompt message back
Describe your experience with Fertility Wellness Institute of Ohio.
The clinic is brand new & beautiful. He just opened his new Fertility Wellness Center in West Chester. They offer acupuncture at this office as well and resources on support groups. The staff is amazing and extremely supportive.
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
Out of pocket ivf cycle $9505 (not including medications)
Describe NeeOo Chin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Wellness Institute of Ohio.
He personalizes care to best fit each situation
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 30 - 31
5 IUI
Endometriosis
PCOS
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I started taking vitamin supplements, synthroid and metformin (for PCOS) immediately and was put on a low glycemic index diet [by Dr. NeeOo Chin]. I took letrozole for 3 IUI cycles to no avail, then had a laparoscopy, hysteroscopy and my tubes flushed for endometriosis treatment. After the surgery I did a 4th IUI with an increased dose of letrozole and still did not conceive. Then I did a 5th IUI with an even more increased dose of letrozole, Ovidrel, and progesterone following the IUI.
The clinic [Fertility Wellness Institute of OH] just opened a new beautiful location. It is organized well and run smoothly. It is evident that there is a specific way the office runs and you know exactly who you need to contact for certain issues/needs. They accommodate your work schedule (which is the best!) and listen intently to patient’s concerns and questions. They have an open mind and allow you to be a big part of the decision making process.
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr. Chin is lighthearted and charismatic. He is genuine, thorough, and invested in his patient’s journeys. He is not “IVF happy” and is willing to look at fixing the natural cycle before jumping to more invasive measures. He has a great sense of humor and is readily available when his patients need him.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
If you have questions - just ask! He doesn’t get upset if you ask 100 questions or if you need him to repeat himself so you understand what is going on.
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
The entire staff is incredibly kind and caring. They are all relatable and invested in your journey. You get to know them well and it is enjoyable to interact with them.
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
I started taking vitamin supplements, synthroid and metformin (for PCOS) immediately and was put on a low glycemic index diet. I took letrozole for 3 IUI cycles to no avail, then had a laparoscopy, hysteroscopy and my tubes flushed for endometriosis treatment. After the surgery I did a 4th IUI with an increased dose of letrozole and still did not conceive. Then I did a 5th IUI with an even more increased dose of letrozole, Ovidrel, and progesterone following the IUI. Unfortunately this one failed as well. We will likely be moving to IVF next, and I am hopeful it will work. Many friends and family members of mine have successfully conceived with Dr. Chin recently and in the past.
Describe your experience with the nursing staff at Fertility Wellness Institute of Ohio.
All nurses are knowledgeable and through. They all demonstrate empathy and make it a point to get to know their patients.
Describe your experience with Fertility Wellness Institute of Ohio.
The clinic just opened a new beautiful location. It is organized well and run smoothly. It is evident that there is a specific way the office runs and you know exactly who you need to contact for certain issues/needs. They accommodate your work schedule (which is the best!) and listen intently to patient’s concerns and questions. They have an open mind and allow you to be a big part of the decision making process.
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
If you don’t have insurance, you get $50 off any procedure. Ultra sounds cost $363 and IUI costs $480 total. Acupuncture is $150 for the first visit and $100 every time after that.
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 38 - 39
2 IUI
1 IVF
Diminished Ovarian Reserve
PCOS
European
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Chin always had time and did not rush though my appointments. He patiently answered all my questions and he genuinely cared for me.... Dr Chin is kind, patient and compassionate. He explained all the procedures in details and always had time to answer my questions. I knew I was in good hands every time I had a visit with him. In addition to regular fertility treatments Dr Chin recommended acupuncture and he was the one performing it. He is absolutely amazing human being.
Dr Chin's staff [Fertility Wellness Institute of Ohio] is supportive and kind. i dealt a lot with Elyssa and she was always available to answer my questions by phone, email or text message.... Strengths: They are open early in the morning Easy to schedule appointment with Somebody from the staff is available to talk over the phone during business hours Evening hours available for acupuncture as well as Saturdays Nurses are nice and optimistic and always cheering you on Weaknesses: There is no support group for woman struggling with infertility or for woman whose cycles failed and ended up with negative pregnancy tests.
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr Chin is kind, patient and compassionate. He explained all the procedures in details and always had time to answer my questions. I knew I was in good hands every time I had a visit with him. In addition to regular fertility treatments Dr Chin recommended acupuncture and he was the one performing it. He is absolutely amazing human being.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
Try acupuncture with Dr Chin.
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr Chin always had time and did not rush though my appointments. He patiently answered all my questions and he genuinely cared for me.
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
I deal with PCOS and very low AMH level. I don't remember all the medicines I took, but on my IVF cycle my body produced 5 follicles, 2 were matured eggs, 1 embryo survived and was transferred. Unfortunately my pregnancy test was negative.
Describe your experience with your nurse at Fertility Wellness Institute of Ohio. (Assigned nurse: Elyssa)
Dr Chin's staff is supportive and kind. i dealt a lot with Elyssa and she was always available to answer my questions by phone, email or text message. She was amazing and I'm glad that she was my coordinator.
Describe your experience with Fertility Wellness Institute of Ohio.
Strengths: They are open early in the morning Easy to schedule appointment with Somebody from the staff is available to talk over the phone during business hours Evening hours available for acupuncture as well as Saturdays Nurses are nice and optimistic and always cheering you on Weaknesses: There is no support group for woman struggling with infertility or for woman whose cycles failed and ended up with negative pregnancy tests. It took their billing department a long time to figure out what my insurance will cover.
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
about $16000 with meds
Describe NeeOo Chin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Wellness Institute of Ohio.
I did not have to deal with this.
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
10
NPS
10
Age 33
1 IUI
Tubal Blockage
European
Native American
Income $50K - $99K
2nd of 2 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I knew going into the IUI process that I had Tubal Blockage in my right tube. I chose to try IUI before IVF due to the cost. Unfortunately the outcome resulted in a tubal pregnancy in both my right & left tube. The way Dr. Chin treated me during and after my surgery was beyond what I could have asked for. He provided me with the facts but also was caring and took my feeling into account. I didn't feel like a random person when I came into his office.
The nurses [Fertility Wellness Institute of Ohio] were very knowledgeable, very easy to talk to and called back in a timely manner.... Love the early apt times - was able to go in before work.... I went through one round of clomid and IUI once.The cost was a couple thousand between medication, ultrasounds & procedures. Only downfall was payment was required at time of service, not billed to you.... He [Dr. Chin] always knew what was going on. He is down to earth, open and up front ever step of the way.
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
At my primary OB doctor I always felt like a 1st time patient when I came in, even after 10+ years being with them. I don't expect them to remember everything about me but at least read my chart. With Dr. Chin it was never like that. He always knew what was going on. He is down to earth, open and up front ever step of the way. He would explain thing and sometime re-explain in some cases when needed.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
Expect blunt, honest answers. He doesn't sugar coat it and I LOVE that about him.
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
I knew going into the IUI process that I had Tubal Blockage in my right tube. I chose to try IUI before IVF due to the cost. Unfortunately the outcome resulted in a tubal pregnancy in both my right & left tube. The way Dr. Chin treated me during and after my surgery was beyond what I could have asked for. He provided me with the facts but also was caring and took my feeling into account. I didn't feel like a random person when I came into his office.
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
During my clomid cycle & the shots I took, he made it clear to make sure I took the medication at the same time. He explain what the outcomes could be, what to expect from the medication. He is always himself but also connects with the way you are for example, made jokes to my husband about what to expect with the medication as well, to keep the situation lite; which is exactly how we are. It's a very serious situation but I also need the humor to relax and he did exactly that.
Describe your experience with the nursing staff at Fertility Wellness Institute of Ohio.
The nurses were very knowledgeable, very easy to talk to and called back in a timely manner.
Describe your experience with Fertility Wellness Institute of Ohio.
Love the early apt times - was able to go in before work. I had surgery to remove the tubal pregnancy on a Thursday only to find out the following Wednesday I also had one in the other side. I went to the ER because of severe pain, Dr. Chin's office was closed but my husband left a message. He called back very quickly and even spoke with the doctors in the ER to find out what was going on. A CT Scan, X-Ray, blood work & a urine sample were all done at the hospital and they were going to send me home saying they couldn't find any thing wrong with me. It was Dr. Chin who asked if they took a pregnancy test, which was NO he insisted they do one and that was how we found out of the 2nd tubal. Dr. Chin was in the middle of putting a new bed together for his child but left to come do an emergency surgery on me. The hospital was close but they had someone waiting at the door for me and the team ready to go when I got there. After the surgery he came in and spoke to my family and the following day he personally called to check on me.
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
My insurance does not cover anything regarding infertility I went through one round of clomid and IUI once.The cost was a couple thousand between medication, ultrasounds & procedures. Only downfall was payment was required at time of service, not billed to you.
Describe NeeOo Chin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Wellness Institute of Ohio.
n/a
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unknown Success
NPS
10
NPS
10
Age 28 - 30
6 IUI
2 IVF
Endometriosis
Male Factor
Poor Egg Quality
Uterine Fibroids
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Chin does it all. He did all my surgeries, IUI & IVF weekly/daily monitoring, IUI & IVF procedures and acupuncture. Although we have not gotten our miracle yet, we have gotten better and better results with each cycle. Dr. Chin watched closely and adjusted my meds based on how my body was responding to them. Through this challenging process, Dr. Chin has felt like not only a doctor but a friend. He made a personal call after my surgery at 10pm to check up on me. After our last IVF which ended in a chemical pregnancy, you could see how disappointed Dr. Chin was that this didn’t stick and showed much compassion for our feelings.
The staff is very friendly, supportive, and encouraging. We worked closely with Grace through the IVF process. She really made us feel like a member of the family. She took calls/texts anytime of the day when we have questions/concerns about meds. She even sent supportive texts on procedure days. The staff truly cares and made us feel at ease every time we walked in the door...
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
We have been under the care of Dr. Chin for 2 ½ years. From day one, he felt like someone we could put all of our trust in and hasn’t disappointed. Dr. Chin really takes the time to listen to your concerns and uses his knowledge to diagnose what the issues really are. He tries his best to achieve a successful pregnancy. It is almost unheard of to be completely under the care of only one doctor during this infertility journey. Dr. Chin does it all. He did all my surgeries, IUI & IVF weekly/daily monitoring, IUI & IVF procedures and acupuncture. Although we have not gotten our miracle yet, we have gotten better and better results with each cycle. Dr. Chin watched closely and adjusted my meds based on how my body was responding to them. Through this challenging process, Dr. Chin has felt like not only a doctor but a friend. He made a personal call after my surgery at 10pm to check up on me. After our last IVF which ended in a chemical pregnancy, you could see how disappointed Dr. Chin was that this didn’t stick and showed much compassion for our feelings. Can’t say enough good things about him.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
Do your research and ask lots of questions. Dr. Chin will answer every single one of them.
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
The staff knew me by name right away. So friendly! Dr. Chin has very nice bedside manner. He acts like a friend who just gets you and a doctor at the same time.
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
We started the infertility process by meeting with Dr. Chin to go over our history (to date male factor - low motility and mobility) and talk about the various approaches we could follow to try to become pregnant. He recommended my husband go on a regimen of vitamins (C, B Complex, CO-Q10, Folic Acid, and men's daily) which dramatically increased his sperm quality over time. He also recommended and we completed and HSG dye test to see if there is any concerns of blockage in the Fallopian tubes. This allowed us to understand before going into any treatment potential cause of our issues. After a successful test, we moved forward with three rounds of IUI. Each time Dr. Chin adjusted medicine to aspire for a different outcome and also make me react more favorably, which I did. He then recommended that I receive a laparoscopy to allow us to better understand if there was anything the dye test did not find that was inhibiting our success. We found out I have endometriosis and also had a few cysts that had to be removed. I am thankful he helped us find out that could be part of the problem. After the surgery we did two more rounds of IUI, one of which was a double IUI. Unfortunately we did not get pregnant. After that, Dr. Chin talk to us through the next steps if we wanted to pursue IVF. We felt confident knowing the process and moved forward. In the first round of IVF, we had a good outcome of eggs retrieved, however, the fertilization was not great despite using ICSI. We did not get pregnant after a day three transfer of two eggs. We met with Dr. Chin to review the outcome, and chose to move forward following a slightly different path (tweaks to medication) as we tried to have a successful pregnancy in the second round of IVF. We had better egg quality the second time, were able to freeze one, and completed a day five transfer of two embryos. Unfortunately we did not get pregnant. We met with Dr. Chin and talk through the frozen embryo transfer process and moved forward with our last round of IVF to date. The third round went much better than the first two and we ended with a chemical pregnancy. Although we were disappointed with the outcome, when we met with Dr. Chin to review the results he was extremely disappointed, compassionate, and helped us to understand our potential options going forward which could include donor egg or sperm. Although we have not made a decision to do another round of IVF, we are completely confident with Dr. chin and will return to him if we choose to move forward in that direction. Medications used for IUI: Clomid, Letrozole (not at same time - different rounds) Medications used for IVF: Lupron, Menopur, Follistim, Ovidel, Progesterone in Oil, Progesterone Suppositorys
Describe your experience with your nurse at Fertility Wellness Institute of Ohio. (Assigned nurse: Grace)
The staff is very friendly, supportive, and encouraging. We worked closely with Grace through the IVF process. She really made us feel like a member of the family. She took calls/texts anytime of the day when we have questions/concerns about meds. She even sent supportive texts on procedure days. The staff truly cares and made us feel at ease every time we walked in the door.
Describe your experience with Fertility Wellness Institute of Ohio.
The clinic is extremely professional. The admin staff is friendly, compassionate, and takes time to get to know you by name. The faculty is very clean, comfortable, and welcoming.
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
Acupuncture was $150 the first time and a $100 thereafter. Cost for treatment, IUIs, and IVFs depended on our personal eligibility for insurance (plan changed positively during this time period).
Describe NeeOo Chin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Wellness Institute of Ohio.
Dr. Chin was very deliberate about talking us through our options for embryo transfer. He did not push us to do one versus the other, but we chose to transfer two at a time. He explained to us that he rarely transfers three, but we never had that option personally.
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017, Successful
NPS
10
NPS
10
Age 30
1 Fertility Medications
PCOS
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. NeeOo Chin] would take his time when talking to us and make sure that I understood everything. He joked around with us and really seemed to care. He never rushed us to get in and out...he thoroughly explained everything and made me feel like we had definite potential to get pregnant. He was very accurate and calculated with figuring out what would work best for me and we got pregnant on our first try seeing him. My husband really liked him too. He allowed us to take pictures and video of our twins during the ultrasound.
We did an ultrasound [at Fertility Wellness Institute of Ohio] and determined I had PCOS. I took metformin and started a low glycemic diet as people with PCOS have a higher risk of diabetes. We did a hsg flush test to see if the fallopian tubes were blocked...They [nurses] were very friendly and always kind and helpful...I could call to ask a question and they were always happy to answer. It was a very comfortable environment and they worked well together. The only weaknesses I can think of is the hours might not be great for those who work 9-5 jobs.
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
He was very blunt and upfront about everything. I had been told by my OB that I didn't have PCOS and just unexplained infertility. The first visit he said right away to just get a quick ultrasound and right off the bat he knew it was PCOS. I felt anxious because I thought I didn't have it and now did, but he thoroughly explained everything and made me feel like we had definite potential to get pregnant. He was very accurate and calculated with figuring out what would work best for me and we got pregnant on our first try seeing him. My husband really liked him too. He allowed us to take pictures and video of our twins during the ultrasound.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
Don't be afraid to ask questions.
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
He would take his time when talking to us and make sure that I understood everything. He joked around with us and really seemed to care. He never rushed us to get in and out. The whole staff was very friendly and seemed to care.
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
We did an ultrasound and determined I had PCOS. I took metformin and started a low glycemic diet as people with PCOS have a higher risk of diabetes. We did a hsg flush test to see if the fallopian tubes were blocked. They weren't and we did ultrasounds to see follicles. I was given progesterone to start my period and then given femara to help me ovulate. We did an ultrasound to calculate ovulation and timed intercourse. I had blood work a week after I was supposed to ovulate to check progesterone levels. I found out I was pregnant less than a week after that and had blood work to confirm. I was pregnant with twins.
Describe your experience with the nursing staff at Fertility Wellness Institute of Ohio.
They were very friendly and always kind and helpful.
Describe your experience with Fertility Wellness Institute of Ohio.
They were very kind and helpful. I could call to ask a question and they were always happy to answer. It was a very comfortable environment and they worked well together. The only weaknesses I can think of is the hours might not be great for those who work 9-5 jobs.
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 36 - 37
1 IUI
Endometriosis
Male Factor
Income $50K - $99K
2nd of 2 Docs
7 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Not only dose he [Dr. Chin] provide fertility treatment but he also does the Accupuncture and would take time to ensure the whole boy was in good health. I have never felt more comfortable with a doctor...Dr. Chin really cares about what he is doing. He is compassionate and genuinely engaged in you and your treatment. Every visit all my questions were answered and time was always taken by Dr. Chin to know how we were doing outside of fertility as well...! I loved the Dr. Chin did not use trigger shots for ovulation and went strictly by ultrasound to determine when I would naturally ovulate. Less meds to me the better!
All of Dr. Chin's staff [at Fertility Wellness Institute of Ohio] were always easy to talk with, available to answer questions and genuinely invested in our progress!.... The setting is very comfortable. The staff quickly learn who you are and remember everyone your arrive...Not only dose he provide fertility treatment but he also does the Accupuncture and would take time to ensure the whole boy was in good health. I have never felt more comfortable with a doctor... I loved the Dr. Chin did not use trigger shots for ovulation and went strictly by ultrasound to determine when I would naturally ovulate. Less meds to me the better!
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr. Chin really cares about what he is doing. He is compassionate and genuinely engaged in you and your treatment. Every visit all my questions were answered and time was always taken by Dr. Chin to know how we were doing outside of fertility as well. Not only dose he provide fertility treatment but he also does the Accupuncture and would take time to ensure the whole boy was in good health. I have never felt more comfortable with a doctor.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
Be patient
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr. Chin and his staff always took time to answer any questions and expressed real concentrate for us and how we were doing
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
I switched to Dr. Chin after a not so positive experience with another RE. I felt something was being missed and was being pushed into IVF. After 1 meeting with Dr. Chin I felt so much better and a couple months later had laparoscopic surgery for endometriosis, which turned out to be stage 2. We then did 1 cycle of IUI with letrozole which needed in chemical pregnancy. This was hopeful for me though because we had 5 IUIs before with no luck. We tried clomid for second IUI with Dr. Chin but I did not have as many follicles that round and had a negative pregnancy test. The third round we returned to letrozole with IUI and had a positive pregnancy test in January 2017! I loved the Dr. Chin did not use trigger shots for ovulation and went strictly by ultrasound to determine when I would naturally ovulate. Less meds to me the better!
Describe your experience with the nursing staff at Fertility Wellness Institute of Ohio.
All of Dr. Chin's staff were always easy to talk with, available to answer questions and genuinely invested in our progress!
Describe your experience with Fertility Wellness Institute of Ohio.
All of staff are inviting, available and always willing to answer questions. The setting is very comfortable. The staff quickly learn who you are and remember everyone your arrive.
Describe NeeOo Chin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Wellness Institute of Ohio.
Not applicable
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2016, Unsuccessful
NPS
10
NPS
10
Age 40 - 44
5 IUI
Endometriosis
European
Income $100K - $199K
Professor
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Chin] was always sensitive to the emotions of fertility challenges, and he was reassuring without being unrealistic...helpful, knowledgeable, approaches fertility holistically but also realistically, and has a great, sensitive demeanor. I felt listened to and respected. I came in when I was already 40, I think, the first time, and was using donor sperm, and then I came back in a few years later with a partner who was contributing his sperm. We tried a few different things, and unfortunately nothing worked. We did not go to IVF but this was a personal decision that didn't really involve Dr. Chin.
They [The Fertility Wellness Institute of Ohio] have a beautiful facility and helpful, sensitive staff. I don't know of any weaknesses; it's a great clinic. I found that they were able to work pretty easily with my work schedule, and the nurses always seemed to understand the emotions that accompany fertility problems. I would certainly recommend this clinic... The second time I went back to Dr. Chin after a few years had passed, he had stopped using Clomid or similar drugs because they weren't having the desired positive effect. So we just used ultrasounds to determine the timing and IUI.
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr. Chin is helpful, knowledgeable, approaches fertility holistically but also realistically, and has a great, sensitive demeanor. I felt listened to and respected. I came in when I was already 40, I think, the first time, and was using donor sperm, and then I came back in a few years later with a partner who was contributing his sperm. We tried a few different things, and unfortunately nothing worked. We did not go to IVF but this was a personal decision that didn't really involve Dr. Chin.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
I would just tell them to go and explore all of the options, and I would tell them that Dr. Chin will respect their wishes and be sensitive to their issues.
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr. Chin is great. He was always sensitive to the emotions of fertility challenges, and he was reassuring without being unrealistic.
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
I think the first time I went to Dr. Chin we tried Clomid, and I didn't like it very much. I had some sleeplessness and depression on it, so we tried something else (can't remember the name). The second time I went back to Dr. Chin after a few years had passed, he had stopped using Clomid or similar drugs because they weren't having the desired positive effect. So we just used ultrasounds to determine the timing and IUI.
Describe your experience with Fertility Wellness Institute of Ohio.
They have a beautiful facility and helpful, sensitive staff. I don't know of any weaknesses; it's a great clinic. I found that they were able to work pretty easily with my work schedule, and the nurses always seemed to understand the emotions that accompany fertility problems. I would certainly recommend this clinic.
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
I don't remember, but much of it was covered.
Describe NeeOo Chin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Wellness Institute of Ohio.
We did not discuss that.
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
10
NPS
10
Age 28
2 Fertility Medications
PCOS
Income $50K - $99K
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Chin would always preform pelvic ultrasounds before prescribing any medications. If he found a cyst too large, he would not give me any medication to start ovulation until the cyst was gone. ... Dr. NeeOo Chin is professionally and extremely knowledgeable yet down to earth and relatable. His compassion and overall skills are like non-other! ... I finally felt hope after struggling years with feeling defeated and ready to give up.
The staff [Fertility Wellness Institute] was overall friendly and easy to communicate with. I would often leave the office laughing and in good spirits. If I ever had to call or email them to ask a question about billing, my question was answered in a timely manor. ... The nursing staff was very friendly and outgoing. I felt relaxed and comfortable talking with them. ... Dr. Chin and his staff showed genuine care from the moment I would walk in the door.
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr. NeeOo Chin is professionally and extremely knowledgeable yet down to earth and relatable. His compassion and overall skills are like non-other! After I met with him during the first consultation, I was confident that I was in the best hands. I finally felt hope after struggling years with feeling defeated and ready to give up.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
Follow Dr. Chin's instructions and advice exactly as he outlines. He knows what he is talking about!
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr. Chin and his staff showed genuine care from the moment I would walk in the door.
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
Dr Chin would always preform pelvic ultrasounds before prescribing any medications. If he found a cyst too large, he would not give me any medication to start ovulation until the cyst was gone. He also had me take Provera for 7 days verses the recommended 5 days.
Describe your experience with the nursing staff at Fertility Wellness Institute of Ohio.
The nursing staff was very friendly and outgoing. I felt relaxed and comfortable talking with them.
Describe your experience with Fertility Wellness Institute of Ohio.
The staff was overall friendly and easy to communicate with. I would often leave the office laughing and in good spirits. If I ever had to call or email them to ask a question about billing, my question was answered in a timely manor.
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
I don't remember the exact amount I ended up paying in total, but I believe for several visits I only had to pay my copay amount (I believe it was $20-40 at the time).
Describe NeeOo Chin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Wellness Institute of Ohio.
This category does not apply to me.
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2022, Successful
NPS
10
NPS
10
Age 31 - 37
1 IVF
Diminished Ovarian Reserve
Endometriosis
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
After years of feeling like a number we sought a 2nd opinion with Dr. Chin who personalized our care & absolutely celebrated our success...He referred me for a robotic laparoscopy (the traditional lap caused pain/issues) -We used high dose Menopur for stim -Incorporated acupuncture & holistic approach -IVF fresh cycle, 5 day transfer - initially pregnant with twins, ended in singleton birth...
That nursing staff [at Fertility Wellness Institute of Ohio] is top notch. Caring, attentive, clear and helpful...personalized care. Holistic approach addressing all undying issues. Excellent communication skills. Caring nature. Team approach. Made to feel like family. Never rushed or felt to be a number...After years of feeling like a number we sought a 2nd opinion with Dr. Chin who personalized our care & absolutely celebrated our success...
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr. Chin was a God-send to us and so many others. We struggled with infertility for 7 years and he gave us our miracle baby after many said it wouldn't be possible. I'll be forever grateful to him and his staff. I've referred a number of people to him! He is the absolute best.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
Trust him. Trust the process.
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
After years of feeling like a number we sought a 2nd opinion with Dr. Chin who personalized our care & absolutely celebrated our success.
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
- He referred me for a robotic laparoscopy (the traditional lap caused pain/issues) -We used high dose Menopur for stim -Incorporated acupuncture & holistic approach -IVF fresh cycle, 5 day transfer - initially pregnant with twins, ended in singleton birth
Describe your experience with your nurse at Fertility Wellness Institute of Ohio. (Assigned nurse: Elissa)
That nursing staff is top notch. Caring, attentive, clear and helpful.
Describe your experience with Fertility Wellness Institute of Ohio.
Strength: personalized care. Holistic approach addressing all undying issues. Excellent communication skills. Caring nature. Team approach. Made to feel like family. Never rushed or felt to be a number. Weakness: none. Other than there is only 1 Dr. Chin!
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
$13-15k
Describe NeeOo Chin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Wellness Institute of Ohio.
We transfered 2 embryos
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 30
2 Fertility Medications
PCOS
Recurrent Pregnancy Loss
Income $0 - $49K
6th of 6 Docs
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
My God where do I start when it comes to the love and care of Dr. Chin? The man truly cares about his patients and listens. On the first day of knowing him he did tests and later discovered I have the MTHFR gene mutation. He gave us natural ways to treat it and I got pregnant that cycle. Now unfortunately it resulted in a miscarriage due to our insurance dropping him and the medications he prescribed.
The nurses there [Fertility Wellness Institute of OH] work as a team and they're very focused on you and only you.... I can't really speak about weaknesses, there were a few times when their communication with the Pharmacy was slow. But that's really it. They're strong when it comes to running as a team. I never had to repeat myself when it came to treatments. And they would always be quick to follow up with us as to our next steps.
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
If you're looking for a good RE then I feel he would be perfect. He's honest and blunt but he's still respectful and cares. And he actually works to narrow down the problem and treats you as an individual instead of another paycheck.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
You're in good hands!
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
My God where do I start when it comes to the love and care of Dr. Chin? The man truly cares about his patients and listens. On the first day of knowing him he did tests and later discovered I have the MTHFR gene mutation. He gave us natural ways to treat it and I got pregnant that cycle. Now unfortunately it resulted in a miscarriage due to our insurance dropping him and the medications he prescribed.
Describe your experience with your nurse at Fertility Wellness Institute of Ohio. (Assigned nurse: Cant remember her name)
The nurses there work as a team and they're very focused on you and only you.
Describe your experience with Fertility Wellness Institute of Ohio.
I can't really speak about weaknesses, there were a few times when their communication with the Pharmacy was slow. But that's really it. They're strong when it comes to running as a team. I never had to repeat myself when it came to treatments. And they would always be quick to follow up with us as to our next steps.
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
Insurance covered it before they dropped him. If we win we will be going back to him.
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 33 - 34
2 IUI
Income $100K - $199K
Graphic Designer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Each visit is never rushed and he makes sure all my questions are answered. He was willing to do additional testing when my previous doctor was not. ...He seemed more up to date with current treatments, and adjusted treatment along the way. From the beginning he told us this is a new path, and we can leave the bad experiences behind. He was very personable, witty and kind.
Dr. Chin's of office [Fertility Wellness Institute] is a beautiful brand new space, including one side for IVF and another side for basic treatment. Small staff, making you feel welcome with each visit. They offer many treatment options including acupuncture. ... Nursing staff is wonderful. Kind, personable and there for you along the way. ... Coming from an office where I felt like a number, Dr. Chin's office was a breath of fresh air.
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr. Chin was amazing. He seemed more up to date with current treatments, and adjusted treatment along the way. From the beginning he told us this is a new path, and we can leave the bad experiences behind. He was very personable, witty and kind.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
Only Doctor I recommend! He was amazing and listen to my concerns and helped us with a path that worked for us.
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
Coming from an office where I felt like a number, Dr. Chin's office was a breath of fresh air. Each visit is never rushed and he makes sure all my questions are answered. He was willing to do additional testing when my previous doctor was not.
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
Because I have PCOS we need fertility drugs (Famera & Ovidril) along with IUI. Discovered by Dr. Chin I also carry both genes for a clotting disorder, there for I also need blood thinners. Femera day 3-7 Ovidril day 12-14 based on ultrasound IUI 36 hours after Ovidril Lovenox and Vaginal Progesterone 2 days after Ovulation
Describe your experience with the nursing staff at Fertility Wellness Institute of Ohio.
Nursing staff is wonderful. Kind, personable and there for you along the way.
Describe your experience with Fertility Wellness Institute of Ohio.
Dr. Chin's of office is a beautiful brand new space, including one side for IVF and another side for basic treatment. Small staff, making you feel welcome with each visit. They offer many treatment options including acupuncture.
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 32 - 33
1 IVF
Diminished Ovarian Reserve
Endometriosis
Male Factor
Poor Egg Quality
Recurrent Pregnancy Loss
European
Latinx
Income $100K - $199K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Chin] respected our decisions when we said we weren’t ready to use donor eggs & worked with us. He was matter of fact but compassionate & patient. ... He always took his time with us and was sure to answer any and all questions. ... You will endure several forms of testing before you jump into an IVF cycle ... He wants to make sure you have the best chance possible.
The clinic [Fertility Wellness Inst of Ohio] was comfortable, clean, and everyone was friendly. They have very strong communication skills. They provide you with everyone’s direct line and they are very easy to contact on the phone. ... The nurses had a direct communication line through the office and one even provided me with her cell phone number. UPS lost one of my medication packages and Elyssa met me on a Sunday morning to provide me with backup.
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
We really enjoyed having Dr Chin as our Doctor. He respected our decisions when we said we weren’t ready to use donor eggs & worked with us. He was matter of fact but compassionate & patient. He was never too busy for any questions we’ve had.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
You will endure several forms of testing before you jump into an IVF cycle which I think was a good thing. He wants to make sure you have the best chance possible.
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
We also felt very comfortable with Dr Chin. He was straight forward about what we should expect but was also kind and compassionate. He always took his time with us and was sure to answer any and all questions.
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
125 Menopur/100 Clomid with Ganeralix & 150 Menopur/200 Follistim/50 Clomid with Gameralix.
Describe your experience with your nurse at Fertility Wellness Institute of Ohio. (Assigned nurse: Elyssa & Courtni)
The nurses had a direct communication line through the office and one even provided me with her cell phone number. UPS lost one of my medication packages and Elyssa met me on a Sunday morning to provide me with backup.
Describe your experience with Fertility Wellness Institute of Ohio.
The clinic was comfortable, clean, and everyone was friendly. They have very strong communication skills. They provide you with everyone’s direct line and they are very easy to contact on the phone.
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
About 13k before medication.
Describe NeeOo Chin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Wellness Institute of Ohio.
N/A
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
9
Age 28
PCOS
Uterine Fibroids
Income $50K - $99K
6th of 6 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. NeeOo Chin] took the time to sit down and talk with us and explain everything...very open about what he saw on ultrasounds and tests. He made sure to explain it in a way that made sense to us. He never seemed rushed or like he didn’t want to see us. Both of those aspects are things that upset me about previous clinics we have been to...Ask questions if you have them. Be honest...
[Fertility Wellness Institute of Ohio] was very modern, peaceful, and inviting. It seemed like they had thought of everything including having a little play area for children that was available, but also not so prominent it could be upsetting...hasn’t been much of a wait either or many people in the waiting area...wish that there was a better cost breakdown for private pay patients. I just personally like to know what I’m paying for...
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
He was very open about what he saw on ultrasounds and tests. He made sure to explain it in a way that made sense to us. He never seemed rushed or like he didn’t want to see us. Both of those aspects are things that upset me about previous clinics we have been to.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
Ask questions if you have them. Be honest.
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
He took the time to sit down and talk with us and explain everything.
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
I was going to do another IUI with injections but then the coronavirus happened.
Describe your experience with the nursing staff at Fertility Wellness Institute of Ohio.
They seemed very kind and compassionate.
Describe your experience with Fertility Wellness Institute of Ohio.
It was very modern, peaceful, and inviting. It seemed like they had thought of everything including having a little play area for children that was available, but also not so prominent it could be upsetting to people without children. Every time I have been there there hasn’t been much of a wait either or many people in the waiting area.
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
It was expensive, but my insurance doesn’t cover anything so I understand. I do wish that there was a better cost breakdown for private pay patients. I just personally like to know what I’m paying for and what everything that was done cost.
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
9
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
10
NPS
9
Age 35
1 IUI
Black or African-American
Income $50K - $99K
Teacher
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Chin is straight forward but he makes sure he answers any questions and or confusions you may have during every visit...Honest and respectful. Has personally called me to clear up any confusions. Have been told that each each cycle he will try something different. I can’t think of any weaknesses and being that I have only seen him for one cycle treatment... so far he has met my expectations...Come with a list of questions he will be sure to answer the questions
Acupuncture at time of IUI visit [at Fertility Wellness Institute of Ohio]...[Nurses are] Organized Sufficient...Nice Warming...Understandable Open and honest...Consultation- $218 Baseline- $338 Mid cycle visit- $313 Sperm wash and insemination-$480... clean environment. Great location. Easy to find...I don’t have anything negative to say. Rooms are labeled, clean and relaxing or reduced my anxiety...Dr. Chin is straight forward but he makes sure he answers any questions
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
Strengths: straightforward and to the point. Honest and respectful. Has personally called me to clear up any confusions. Have been told that each each cycle he will try something different. I can’t think of any weaknesses and being that I have only seen him for one cycle treatment... so far he has met my expectations.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
He is patient. Come with a list of questions he will be sure to answer the questions
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr. Chin is straight forward but he makes sure he answers any questions and or confusions you may have during every visit. His nurses are readily available when you are in the office and if you need to leave a message when you call, they usually call back within that day or the next business day.
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
Baseline data Clomid Ultrasound to check egg development Acupuncture at time of IUI visit.
Describe your experience with the nursing staff at Fertility Wellness Institute of Ohio.
Organized Sufficient Nice Warming Understandable Open and honest
Describe your experience with Fertility Wellness Institute of Ohio.
Been there twice. Loveable and clean environment. Great location. Easy to find. Weaknesses- I have only been to the location during one IUI cycle. I don’t have anything negative to say. Rooms are labeled, clean and relaxing or reduced my anxiety.
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
Consultation- $218 Baseline- $338 Mid cycle visit- $313 Sperm wash and insemination-$480
Describe NeeOo Chin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Wellness Institute of Ohio.
N/A
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
2 of 5
9
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2019, Unknown Success
NPS
10
NPS
10
Age 31
Recurrent Pregnancy Loss
European
Income $100K - $199K
2nd of 2 Docs
24 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. NeeOo Chin] is very empathetic, listens to all concerns and makes you feel like you are in control of your care...has fantastic bedside manner and is thorough in his testing for a diagnosis. He is the first doctor to find out why I had recurrent miscarriages and is doing everything possible to safely help me become pregnant and maintain the pregnancy...Ask a lot of questions until you fully understand. He is very smart and sometimes has trouble communicating on a patient level. Once he realizes he adjusts accordingly. Protocols
[The nurse at Fertility Wellness Institute of Ohio] Very responsible and empathetic...Cost with insurance is minimal...It is a clean and beautiful clinic. I fee like I am in good hands when I am there. Every detail was thought of to make patients feel comfortable from the fabric on the patient tables to the heating pad used for the instruments, Keurig and bottled waters...He [Dr. NeeOo Chin] is very empathetic, listens to all concerns and makes you feel like you are in control of your care.
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
Dr. Chin has fantastic bedside manner and is thorough in his testing for a diagnosis. He is the first doctor to find out why I had recurrent miscarriages and is doing everything possible to safely help me become pregnant and maintain the pregnancy.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
Ask a lot of questions until you fully understand. He is very smart and sometimes has trouble communicating on a patient level. Once he realizes he adjusts accordingly.
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
He is very empathetic, listens to all concerns and makes you feel like you are in control of your care.
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
Treatment is Lovenox (injectable blood thinner) at ovulation to prevent blood clots and a few days later adding progesterone. Some months we have tried Letrozole to stimulate successful ovulation. I take several vitamins and also baby aspirin to help with the clotting which was causing recurrent miscarriages. We have also been trying fertility acupuncture at each stage in the cycle.
Describe your experience with your nurse at Fertility Wellness Institute of Ohio. (Assigned nurse: Michelle)
She is wonder. Very responsible and empathetic.
Describe your experience with Fertility Wellness Institute of Ohio.
It is a clean and beautiful clinic. I fee like I am in good hands when I am there. Every detail was thought of to make patients feel comfortable from the fabric on the patient tables to the heating pad used for the instruments, Keurig and bottled waters.
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
Cost with insurance is minimal.
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2021 - 2023, Unsuccessful
NPS
10
NPS
10
Age 42 - 44
5 IUI
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. NeeOo Chin] was up front about our chances to conceive and always kept in mind we were paying for the treatments out of pocket. He preformed all treatments himself such as SIS, monitoring ultrasounds, IUI and IVF procedures. He is also certified for fertility acupuncture and does this himself as well...Don’t be afraid to ask questions, he will answer all of them...They use the national protocol as to how many to transfer.
Every [Fertility Wellness Institute of Ohio] staff member knew my name as well as my husband’s name at every visit. Every staff member was also warm and caring...The clinic is always clean and free of clutter. They always keep the exam rooms warm so you don’t get cold, which I think is very thoughtful. All of the staff is professional and knowledgeable...The staff is very knowledgeable and compassionate. Everyone has been great.
How was your experience with NeeOo Chin at Fertility Wellness Institute of Ohio?
He was up front about our chances to conceive and always kept in mind we were paying for the treatments out of pocket. He preformed all treatments himself such as SIS, monitoring ultrasounds, IUI and IVF procedures. He is also certified for fertility acupuncture and does this himself as well.
What's one piece of advice would you give a prospective patient of NeeOo Chin at Fertility Wellness Institute of Ohio?
Don’t be afraid to ask questions, he will answer all of them.
During treatment, were you treated like a number or a human with NeeOo Chin at Fertility Wellness Institute of Ohio?
Every staff member knew my name as well as my husband’s name at every visit. Every staff member was also warm and caring.
Describe the protocols NeeOo Chin used in your cycles at Fertility Wellness Institute of Ohio and their degree of success.
I don’t recall which protocol was used.
Describe your experience with your nurse at Fertility Wellness Institute of Ohio.
The staff is very knowledgeable and compassionate. Everyone has been great.
Describe your experience with Fertility Wellness Institute of Ohio.
It’s located centrally and an easy to find location. The clinic is always clean and free of clutter. They always keep the exam rooms warm so you don’t get cold, which I think is very thoughtful. All of the staff is professional and knowledgeable.
Describe the costs associated with your care under NeeOo Chin at Fertility Wellness Institute of Ohio.
I don’t recall the specific cost breakdown.
Describe NeeOo Chin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Wellness Institute of Ohio.
They use the national protocol as to how many to transfer.
10
Doctor
NeeOo Chin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Wellness Institute of Ohio
Mason
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5

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