Florida Institute for Reproductive Medicine

5 doctors work here

Rated 8.9
Strongly recommend: 76%Neutral: 16%Don't recommend: 9%8.9
76% strongly recommend
135 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.3
9.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
8.5
8.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,307
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 7 offices

FIRM Brunswick
3025 Shrine Road, Suite 190
Brunswick, GA 31520
FIRM Daytona Beach
415 N Clyde Morris Blvd
Daytona Beach, FL 32114
FIRM Jacksonville Downtown
836 Prudential Dr, Ste 902
Jacksonville, FL 32207
FIRM Jacksonville South
836 Prudential Dr
Jacksonville, FL 32207
FIRM Tallahassee
302 Norton Drive, Suite 101
Tallahassee, FL 32224
FIRM Thomasville
918 South Broad Street
Thomasville, GA 31792
FIRM Valdosta
220 Northside Drive
Valdosta, GA 31602
Show 5 more

135 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2021, Successful
NPS
10
NPS
10
Age 31 - 35
2 Egg Freezing
European
Income $100K - $199K
Consultant
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Erb is extremely thorough and descriptive about the entire process- something that 100% made me feel comfortable and at ease about the biggest undertaking of our lives... She was always patient with us and answered all of our questions- we never felt rushed. She explained every medication, every procedure- and all the reasons why- that really helped to satisfy and put at ease my Type A mind...
I felt like I got truly individualized and personal care at the Daytona location [Florida Institute for Reproductive Medicine]...it was a smaller and more intimate setting. From Elana that answers the phone and greets you, Jenny that helps with billing, Crystal that checked my vitals and drew blood, our nurse coordinator Susan, and of course Dr. Erb- we feel like family there. Everyone is on a first name basis- they all know you- ask about your life- and honestly and genuinely want this journey to be successful.
How was your experience with Teresa Erb at Florida Institute for Reproductive Medicine?
Dr Erb is simply the best. She was always patient with us and answered all of our questions- we never felt rushed. She explained every medication, every procedure- and all the reasons why- that really helped to satisfy and put at ease my Type A mind.
What's one piece of advice would you give a prospective patient of Teresa Erb at Florida Institute for Reproductive Medicine?
Trust her.The news isn’t always going to be what you want to hear but I absolutely believe that she 100% wants what you want- and she knows how to get it for you. I have a beautiful baby boy, and another one kicking away inside me because of her and I will be forever grateful.
During treatment, were you treated like a number or a human with Teresa Erb at Florida Institute for Reproductive Medicine?
Dr. Erb is extremely thorough and descriptive about the entire process- something that 100% made me feel comfortable and at ease about the biggest undertaking of our lives. She took the time and taught us why we needed to do what we were doing from a medical standpoint, she coached us through every procedure and set back, and she has cheered us along as we now have had two (for two) successful transfers- our beautiful baby boy and another one the way. I have always felt like she GENUINELY wants what we want - healthy babies- and even though it hasn’t always been easy- she has been a true hand-in hand partner along the way.
Describe the protocols Teresa Erb used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
I don’t remember the names of the protocols- but because of my chromosomal abnormality the goal was to retrieve the most amount of eggs so that the odds of having some good eggs was better. I’m also a large person- 5’9” and 200lbs so I was on the max doses of endometrin and o Other meds I took. Round one- 16 eggs retrieved, 7 made it to day 5, 2 tested as normal - currently pregnant with one, the other is still on ice. Round two- 13 eggs retrieved, 6 made it to day 2 5, 1 tested as normal- my beautiful, perfect, amazing little boy ❤️
Describe your experience with your nurse at Florida Institute for Reproductive Medicine. (Assigned nurse: Susan)
Everyone is fabulous! We were primarily seen at the Daytona office which I loved because it was a smaller and more intimate setting. From Elana that answers the phone and greets you, Jenny that helps with billing, Crystal that checked my vitals and drew blood, our nurse coordinator Susan, and of course Dr. Erb- we feel like family there. Everyone is on a first name basis- they all know you- ask about your life- and honestly and genuinely want this journey to be successful.
Describe your experience with Florida Institute for Reproductive Medicine.
I felt like I got truly individualized and personal care at the Daytona location. I enjoy going to that office- even given the stress of this IVF process I always feel a huge sense of support when I’m there- like everyone is cheering you on because they KNOW me. My ONLY, even slightly negative experience was when we had to go to the larger ‘corporate’-feeling Jacksonville office. It wasn’t even negative- it’s just that I never got that warm huggy feeling like I do at the smaller office. The lady at check in doesn’t know my name or ask what my two year dressed as for Halloween. The woman checking my vitals doesn’t watch the same drama as me and chat me up about last weeks plot twist. I still saw Dr. Erb and and felt at ease- but I think the whole ‘vibe’ of the Daytona office really spoiled me.
Describe the costs associated with your care under Teresa Erb at Florida Institute for Reproductive Medicine.
I think each retrieval was around $12,000- plus the cost of medications. Each FET was $3000 plus the cost of medications Embryo storage was $400 after the finest two years. The medications will get you. During our first retrieval nothing was covered by insurance, for the second retrieval some was. I was on the highest doses because of the size and wanting to get the most eggs possible. During our first FET a study had been released - something about the progesterone shots being very effective- so we added that to the protocol. At our second FET consult we discussed the studies about the progesterone injection effectiveness and ultimately decided with De. Erbs guidance to exclusively do the shots - and it was a huge $$$ savings. And it worked 👍🏻
Describe Teresa Erb's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Florida Institute for Reproductive Medicine.
The risks of multiple births were explained to us. As ‘fun’ and ‘exciting’ as twins sound- we wanted the best possible outcome for an uncomplicated pregnancy and a healthy baby. That being said- we implanted one and conceived mo/di twins. At 12 weeks we saw MFM and learned that one of our twins didn’t have a heartbeat. Dr Erb got the report and called me- even after I was no longer under her care. She made sure I understood the prognosis from the other doctor (which was favorable for the surviving twin). That moment really stuck with me. The second embryo we implanted already had two inner cellar masses at the time of freezing. While we were hoping for the best- Dr. Erb still referred us to a geneticist before the transfer just so that we were prepared for all the possible outcomes. Given our over-achieving embryos’ desire to divide we’re thankful that we did not implant two.
10
Doctor
Teresa Erb
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 32 - 33
Donor Eggs
Anovulation
Diminished Ovarian Reserve
Poor Egg Quality
Income $100K - $199K
2nd of 2 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Sproul von Goeben was invaluable to us as we went through donor egg IVF. Her understanding and knowledgeability about my diagnosis, the medications and protocol she placed me on, and her referral to an endocrinologist to help manage my thyroid issues...For the transfer cycle, I was told the clinic’s typical protocol is Estradiol pills (Estrogen support), Endometrin vaginal suppositories, and injectable progesterone in oil ...
We paid over $30,000 to the clinic as part of the guarantee cycle (plus office visits + ultrasounds)...The FIRM has several clinics in the area. This is one of the reasons I chose them. They had clinics near where I worked and also where my husband worked. So he was able to do his semen analysis and things like that at the clinic near his work, and I did ultrasounds and appointments at the clinic closest to my work. The staff at all three clinics we wound up going to were friendly and helpful.
How was your experience with Kari Sproul von Goeben at Florida Institute for Reproductive Medicine?
Dr. Sproul von Goeben was invaluable to us as we went through donor egg IVF. Her understanding and knowledgeability about my diagnosis, the medications and protocol she placed me on, and her referral to an endocrinologist to help manage my thyroid issues, I believe, is the reason for our successful transfer!
What's one piece of advice would you give a prospective patient of Kari Sproul von Goeben at Florida Institute for Reproductive Medicine?
I would highly recommend Dr. Sproul von Goeben. She (and the staff at FIRM) are very helpful and responsive. When we try for a second child in another year or two, there is no doubt that we will return to see Dr. Sproul von Goeben!
During treatment, were you treated like a number or a human with Kari Sproul von Goeben at Florida Institute for Reproductive Medicine?
Dr. Sproul von Goeben is very warm and friendly, while still maintaining professionalism and is honest and thorough when discussing diagnosis and treatment options.
Describe the protocols Kari Sproul von Goeben used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
For the transfer cycle, I was told the clinic’s typical protocol is Estradiol pills (Estrogen support), Endometrin vaginal suppositories, and injectable progesterone in oil (Progesterone support). I started estradiol pills 4 days after stopping birth control pills and then the Endometrin and injectable progesterone in oil the day our eggs were thawed & fertilized. So just those 3 medications unless Dr. Von Goeben specifically states otherwise. 1. Last birth control pill on ____ (date) 2. Start Estradiol 1mg taking 3 pills twice a day Four days later 3. Cryo Monitoring appointment was about 12 days after I started Estradiol. 4. Thawed and fertilized eggs the next day. And started progesterone support 5. Our transfer was 5 days later! Of our 6 frozen eggs, all six made the thaw, 5 fertilized, and 3 made it to day 5 blastocysts.
Describe your experience with your nurse at Florida Institute for Reproductive Medicine. (Assigned nurse: Amy Graham)
Strengths were that she was great and timely with communication. Amy is the Donor Nurse Coordinator and she is very good at what she does! My only complaint was that as we were deciding which cycle plan was right for us, there were criteria we had to hit that was not told to us up front. So I would feel like we were good to move forward, and then was told we needed to do something else/make sure we hit certain criteria to qualify for one of the programs. I understand the need for this, I just wish those things had been told to us upfront.
Describe your experience with Florida Institute for Reproductive Medicine.
The FIRM has several clinics in the area. This is one of the reasons I chose them. They had clinics near where I worked and also where my husband worked. So he was able to do his semen analysis and things like that at the clinic near his work, and I did ultrasounds and appointments at the clinic closest to my work. The staff at all three clinics we wound up going to were friendly and helpful.
Describe the costs associated with your care under Kari Sproul von Goeben at Florida Institute for Reproductive Medicine.
This clinic was very upfront about fees for cycles. Also recommended a pharmacy with decent prices for fertility medication. We paid over $30,000 to the clinic as part of the guarantee cycle (plus office visits + ultrasounds)
Describe Kari Sproul von Goeben's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Florida Institute for Reproductive Medicine.
For us, Dr. Sproul von Goeben recommended single embryo transfer. She explained how getting two babies for one cycle can seem like a good idea, but oftentimes pregnancy with multiples can come with extra risks for mother & babies, and that twins can be delivered early and need time in the NICU, etc. I was comfortable with the decision. I had a failed embryo transfer with another doctor years ago (fresh cycle) and transferred 2 embryos, and neither implanted. I won’t dive into issues with the other doctor/clinic here. I will just reiterate that Dr. Sproul von Goeben and the FIRM have my full trust in taking care of my health and helping us to achieve a healthy pregnancy.
10
Doctor
Kari Sproul von Goeben
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
7
NPS
8
Age 29 - 30
2 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Duffy is a brilliant fertility doctor. He stays up to date with the current research and applies it to his treatment. He was often rushed with appointments and late, but would take the time to stay and answer all my questions...He was mostly receptive to any additional testing I wanted, even if he didn’t completely recommend it...For egg stimulation, we used menopur, gonal F and cetrotide
[Florida Institute fore Reproductive Medicine] Strengths include the doctors who work there and their expertise. Weaknesses include the lack of communication at times between the doctors and nurses and the patients. Wait times for appointments could sometimes be really long, making it hard to estimate how much time would be needed to miss work.
How was your experience with Daniel Duffy at Florida Institute for Reproductive Medicine?
Dr. Duffy is a brilliant fertility doctor. He stays up to date with the current research and applies it to his treatment. He was often rushed with appointments and late, but would take the time to stay and answer all my questions. He sometimes forgot the plan we discussed previously, so I would find myself having to remind him of things we previously discussed more than once. He was mostly receptive to any additional testing I wanted, even if he didn’t completely recommend it.
What's one piece of advice would you give a prospective patient of Daniel Duffy at Florida Institute for Reproductive Medicine?
Be prepared for your appointments to take a long time since he is often late. Be prepared for him to talk fast and seem rushed, but jump in and ask all your questions and he will take the time to answer them. Do your research and advocate for yourself and you’ll have a great working relationship.
During treatment, were you treated like a number or a human with Daniel Duffy at Florida Institute for Reproductive Medicine?
Dr. Duffy would sometimes forget details about my case or things we had discussed previously. I found myself sometimes having to remind him of “the plan” we had discussed. This may be attributed to the large number of patients he sees.
Describe the protocols Daniel Duffy used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
For egg stimulation, we used menopur, gonal F and cetrotide. Due to my lower AMH levels, we only retrieved 9 eggs, 3 of which made it to day 5 blast and only 1 was pgs normal. Before transfer, I did a ERA cycle with the receptiva dx biopsy with a protocol of estrogen, endometrin suppositories, and progesterone in oil.
Describe your experience with the nursing staff at Florida Institute for Reproductive Medicine.
The nursing staff sometimes seemed stressed and therefore could be short with patients. I sometimes felt like a burden whenever I called in with questions. Nursing didn’t always seem on top of communication. I never got a call with my pgs results after waiting more than 3 weeks. I also never got a return call about questions I had for the doctor the nurse was supposed to ask.
Describe your experience with Florida Institute for Reproductive Medicine.
Strengths include the doctors who work there and their expertise. Weaknesses include the lack of communication at times between the doctors and nurses and the patients. Wait times for appointments could sometimes be really long, making it hard to estimate how much time would be needed to miss work.
Describe the costs associated with your care under Daniel Duffy at Florida Institute for Reproductive Medicine.
We were lucky enough to have fertility benefits through our insurance, but I was surprised by the amount of tests and procedures not covered by insurance. We ended up spending tens of thousands of dollars on medications and testing, equal the the same amount that people pay for IVF out of pocket.
What specific things went wrong at Florida Institute for Reproductive Medicine?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Florida Institute for Reproductive Medicine.
I waited over 3 weeks for my pgs results on my embryos and no one ever called me. Finally I called the clinic for my results and it turned out they had them for a while but just never called. I also had questions for the doctor related to additional testing before our embryo transfer. The nurse said she would speak to my doctor and get back with me, but she never did. I had to wait until my next appointment to speak with the doctor directly.
7
Doctor
Daniel Duffy
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 29 - 30
3 IUI
1 IVF
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Winslow is compassionate, knowledgeable, and honest...After each visit, I felt like Dr. Winslow was making the best decisions for my body and future baby. He explains each procedure and step thoroughly...He started with one round of oral medicines and timed intercourse. Later, we did 3 IUI procedures with oral medications and injections...Dr. Winslow retrieved 15 eggs, and only 2 made it to the day 5 blastocyst stage
Nurses of [Florida Institute for Reproductive Medicine] are knowledgeable, compassionate, and most importantly personable...$25,000 total including 3 IUIs and 1 IVF round...Each team member, including doctors and nurses, are personable and genuinely interested in your dream to become a parent...Dr. Winslow suggested I only transfer one embryo, and I’ve always trusted him so that’s what we did!
How was your experience with Kevin Winslow at Florida Institute for Reproductive Medicine?
Dr. Winslow is compassionate, knowledgeable, and honest. He has realistic expectations and truly gets to know each patient. His years of expertise is unbeatable. After each visit, I felt like Dr. Winslow was making the best decisions for my body and future baby. He explains each procedure and step thoroughly.
What's one piece of advice would you give a prospective patient of Kevin Winslow at Florida Institute for Reproductive Medicine?
I would tell a prospective patient to simply trust him, and let him do what’s best for your body!
During treatment, were you treated like a number or a human with Kevin Winslow at Florida Institute for Reproductive Medicine?
Dr. Winslow and his staff are AMAZING! They’re honest, personable, and caring!
Describe the protocols Kevin Winslow used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
After reviewing our test results, Dr. Winslow was proactive in planning our treatments but he didn’t want us to spend too much money without having to. Due to our unexplained infertility, he was compassionate and hopeful. He started with one round of oral medicines and timed intercourse. Later, we did 3 IUI procedures with oral medications and injections. After failed attempts, we moved onto IVF. Dr. Winslow retrieved 15 eggs, and only 2 made it to the day 5 blastocyst stage. According to the genetic testing results, one was abnormal and one was considered “no result”. We transferred the no result embryo only a couple days before the corona virus shut down the fertility world. We found out last week the embryo implanted!! We’re beyond excited and thankful for Dr. Winslow! My HCG numbers have been great this past week and we hope they continue to increase!
Describe your experience with the nursing staff at Florida Institute for Reproductive Medicine.
Dr. Winslow’s nursing staff is incredible!! They are knowledgeable, compassionate, and most importantly personable! Each one of them got to know me and my husband and would frequently ask us about our jobs and hobbies. We couldn’t ask for a better team of nurses!
Describe your experience with Florida Institute for Reproductive Medicine.
The Florida Institute for Reproductive Medicine (FIRM) puts patients first! They are compassionate, proactive, and knowledgeable. Each team member, including doctors and nurses, are personable and genuinely interested in your dream to become a parent.
Describe the costs associated with your care under Kevin Winslow at Florida Institute for Reproductive Medicine.
$25,000 total including 3 IUIs and 1 IVF round.
Describe Kevin Winslow's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Florida Institute for Reproductive Medicine.
Dr. Winslow suggested I only transfer one embryo, and I’ve always trusted him so that’s what we did!
10
Doctor
Kevin Winslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unsuccessful
NPS
7
NPS
8
Age 35 - 36
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Immunological
Income $100K - $199K
2nd of 2 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Neutral
Neutral
Unsuccessful
Strengths [of Dr. Gentry] include overall friendly demeanor, interest in medical history and figuring out the best plan for you. Willing to get creative if needed. I don’t feel like she is a “one size fits all” in regards to treatment. Takes time to get to know you and understand your medical situation. Weaknesses include being a bit dismissive when I’ve brought up concerns...She feels like a friend who is rooting for you
it seems like doctors and staff [at FIRM] aren’t always on the same page. I have received conflicting advice before. And also, cosmetically, the offices are a bit dated...My actual doctor was not in call/out of the office and I was not able to get in touch with her....I have loved working with Emory [a nurse]. She is helpful, responsive, knowledgeable and sympathetic...$30,000 guarantee program for donor eggs $1,000 out of pocket for HSG $500 for anesthesia for hysteroscopy hundreds of dollars out of pocket for ultrasounds, $4500 for transfers, $7-8,000 to thaw eggs/fertilize & transfer
How was your experience with Adrienne Gentry at Florida Institute for Reproductive Medicine?
Strengths include overall friendly demeanor, interest in medical history and figuring out the best plan for you. Willing to get creative if needed. I don’t feel like she is a “one size fits all” in regards to treatment. Takes time to get to know you and understand your medical situation. Weaknesses include being a bit dismissive when I’ve brought up concerns. For example, I had my thyroid tested about 2 weeks before my transfer and it was great. I asked to have it tested again just a few days before and she said “don’t worry, it will be fine.” And I had it tested 4 days after my transfer (lab ordered by endocrinologist/other doctor) and it was out of range/unsafe level for pregnancy.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Florida Institute for Reproductive Medicine?
You can trust she is going to guide you well and she truly desires to help you have a child(ren). But also to do research on your own and advocate for yourself. You may need to stand strong on requests for testing (or whatever you believe will help you succeed).
During treatment, were you treated like a number or a human with Adrienne Gentry at Florida Institute for Reproductive Medicine?
Dr Gentry is a warm and caring person. I definitely feel like she cares, and that her success is based on the success of her patients becoming parents. She feels like a friend who is rooting for you. I will say you still need to advocate for yourself with her, she was a bit dismissive with me regarding my concerns about my thyroid levels.
Describe the protocols Adrienne Gentry used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
I saw a different doctor at FIRM first, resulting in a transfer and healthy pregnancy in 2020. My son was born breech, but full term. So my first transfer with Dr Gentry, we just followed the same protocol with my son. Unfortunately, as soon as my body realized it was pregnant, I had a severe autoimmune reaction and no one knew why or what to do to help. That transfer resulted in chemical pregnancy. Second transfer with Dr Gentry, she revised my protocol to an immune protocol, which consisted of low dose of steroids, Claritin and Pepcid starting the day after my transfer. Unfortunately, it did not help. I had the same exact reaction/same timing and same result. Dr Gentry conferred with other doctors in the practice and within her medical community, no one knew what to do or how to proceed. So I am now under the care of a reproductive immunologist as well as Dr Gentry.
Describe your experience with your nurse at Florida Institute for Reproductive Medicine. (Assigned nurse: Emory)
I have loved working with Emory. She is helpful, responsive, knowledgeable and sympathetic.
Describe your experience with Florida Institute for Reproductive Medicine.
Strengths are that myself as well as so many others I know have become parents with help from FIRM. Overall, a great clinic. Weaknesses are it seems like doctors and staff aren’t always on the same page. I have received conflicting advice before. And also, cosmetically, the offices are a bit dated. Comfortable but outdated. Not that I go there for the aesthetics.
Describe the costs associated with your care under Adrienne Gentry at Florida Institute for Reproductive Medicine.
$30,000 guarantee program for donor eggs $1,000 out of pocket for HSG $500 for anesthesia for hysteroscopy hundreds of dollars out of pocket for ultrasounds, $4500 for transfers, $7-8,000 to thaw eggs/fertilize & transfer
Describe Adrienne Gentry's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Florida Institute for Reproductive Medicine.
She is a proponent for eSET. However I believe she is willing to transfer multiples if after being informed of all the risks, her patients still chose that option and taking into consideration other factors (age/embryo quality/medical history, etc)
What specific things went wrong at Florida Institute for Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Florida Institute for Reproductive Medicine.
I received conflicting advice from doctors and staff in a time of great need for care and guidance. My actual doctor was not in call/out of the office and I was not able to get in touch with her.
7
Doctor
Adrienne Gentry
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2023, Successful
NPS
9
NPS
9
Age 32 - 36
5 IUI
2 IVF
Anovulation
PCOS
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Erb has been the best doctor for me. She is thorough and would answer all of my questions, even when I thought maybe I was asking too many. As someone who works in the medical field, I felt like I had a more in depth understanding of certain treatments and processes, and she perfectly walked the line of talking medical to me (which I appreciated), while explaining the things I was less familiar with...I appreciate her unwavering support, honesty, and perseverance through the entire process.
[Florida Institute for Reproductive Medicine] Smaller overall office so feels more personal; cycles are personalized, not batched; several locations in Jacksonville area/Florida for convenience; in house biopsy for genetic testing...[nursing staff] Always returned calls in a timely manner. Took time to go over instructions...Nurses and staff were compassionate and helpful...Dr. Erb reassured me with plans along the way that eventually led to our beautiful daughter.
How was your experience with Teresa Erb at Florida Institute for Reproductive Medicine?
Dr. Erb has been the best doctor for me. She is thorough and would answer all of my questions, even when I thought maybe I was asking too many. As someone who works in the medical field, I felt like I had a more in depth understanding of certain treatments and processes, and she perfectly walked the line of talking medical to me (which I appreciated), while explaining the things I was less familiar with. We had a long road to our first baby including multiple IUIs, 2 retrievals, 3 transfers, and 3 losses and never once did I feel like I was not in good hands. The circumstances were awful and completely unexpected, but Dr. Erb reassured me with plans along the way that eventually led to our beautiful daughter. I appreciate her unwavering support, honesty, and perseverance through the entire process.
What's one piece of advice would you give a prospective patient of Teresa Erb at Florida Institute for Reproductive Medicine?
Ask any and all questions you can think of and trust your gut
During treatment, were you treated like a number or a human with Teresa Erb at Florida Institute for Reproductive Medicine?
Nurses and staff were compassionate and helpful
Describe the protocols Teresa Erb used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
Standard protocol for first retrieval which yielded only 1 genetically normal embryo, added growth hormone for 2nd retrieval and that yielded 8 euploid embryos that we know of 2 failed transfers prior to adding immune protocol for 3rd transfer (aspirin, Claritin, Pepcid lovenox)
Describe your experience with the nursing staff at Florida Institute for Reproductive Medicine.
Always returned calls in a timely manner. Took time to go over instructions.
Describe your experience with Florida Institute for Reproductive Medicine.
Smaller overall office so feels more personal; cycles are personalized, not batched; several locations in Jacksonville area/Florida for convenience; in house biopsy for genetic testing; close to Wolfson/Baptist downtown if you work in the hospital (making it more convenient for appointments)
What specific things went wrong at Florida Institute for Reproductive Medicine?
  • Failed to convey critical information
Describe the specific things that went wrong at Florida Institute for Reproductive Medicine.
Re-biopsy of an embryo without my consent
9
Doctor
Teresa Erb
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
5
NPS
5
Age 33
Income $100K - $199K
1st of 2 Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
Winslow is minimalistic...Consultation was supposed to be an hour, we paid $300 for 20 minutes. They take a one sized fits all approach, no specialized treatment following loss. He doesn't believe in ERA or any other assistance, and they don't do assisted hatching with the embryos. He doesn't let patients even rest on the bed in the transfer room for a few moments after the transfer...commented that they'll just use the next best embryo. He presented it as if we couldn't choose gender or numbers until I asked him if that wasn't the case.
I would say this offices [Florida Institute for Reproductive Medicine] strength is being compassionate and fast paced. Their weakness is disorganization...Double check their work, advocate for yourself, send emails rather than calls for tracking, they don't use a portal so you'll have to advocate to see your own blood work. Most of all, insist on asking questions if you feel rushed. Insurance covers medications once you're pregnant, they don't tell you this, but it helps reduce cost.
How was your experience with Kevin Winslow at Florida Institute for Reproductive Medicine?
Winslow is minimalistic. I chose him from a previous review about immune support protocol, but he doesn't do this or any other preventative measures. Nor an ERA unless you lose more than 2 embryos. His mock transfer is included as a part of the SHG so the surgical portion of the SHG won't be covered by insurance. But in the mock, he only ensures the catheter goes past the cervix. There's no study of the uterus to determine optimal placement. He was obviously competent in embryo placement but I felt rushed with him, even immediately after embryo was placed, I was told to get up. He also doesn't want to write your restrictions in employer required situations. The nurse stated he doesn't even allow them to have restrictions such as not lifting, etc.
What's one piece of advice would you give a prospective patient of Kevin Winslow at Florida Institute for Reproductive Medicine?
Double check their work, advocate for yourself, send emails rather than calls for tracking, they don't use a portal so you'll have to advocate to see your own blood work. Most of all, insist on asking questions if you feel rushed. Insurance covers medications once you're pregnant, they don't tell you this, but it helps reduce cost.
During treatment, were you treated like a number or a human with Kevin Winslow at Florida Institute for Reproductive Medicine?
Consultation was supposed to be an hour, we paid $300 for 20 minutes. They take a one sized fits all approach, no specialized treatment following loss. He doesn't believe in ERA or any other assistance, and they don't do assisted hatching with the embryos. He doesn't let patients even rest on the bed in the transfer room for a few moments after the transfer. They wrote prescriptions incorrectly multiple times because they don't look at charts, I had to double check their work which was wrong 3 times. On my first appointment there, I was rushed in and out for blood and a SHG. I had to request to speak to my nurse to meet who would be in charge of my treatment. It wasn't offered. When I got pregnant, I had to ask to see my nurse again for my due date and basic info.
Describe the protocols Kevin Winslow used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
All patients recieve same protocol which is birth control, withdrawal bleed, estrogen, lining check 1 week before transfer then progesterone until 12 weeks of pregnancy.
Describe your experience with your nurse at Florida Institute for Reproductive Medicine.
My nurse was kind and patient. She was a great communicator but we had multiple prescription errors and I had to request to meet with her on my 1st visit. Information was also given at the last minute as far as meds in the week before transfer, which prompted questions we had to reach out to get answered with minimal days on the clock until transfer day. All this info should be given at the first meeting. Including potential due date and embryo selection info.
Describe your experience with Florida Institute for Reproductive Medicine.
All work is done in Jacksonville. If they advertise in other states, it's just to get clients in for consults. I would say this offices strength is being compassionate and fast paced. Their weakness is disorganization.
Describe the costs associated with your care under Kevin Winslow at Florida Institute for Reproductive Medicine.
$3500 for transfer plus cost of blood and SHG
Describe Kevin Winslow's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Florida Institute for Reproductive Medicine.
What was alarming is Winslow checked my lining 1 week before transfer and commented that they'll just use the next best embryo. He presented it as if we couldn't choose gender or numbers until I asked him if that wasn't the case. It was only 7 days before that anyone had even brought it up. If I hadn't asked, we wouldn't have been given the choice since I also had to ask to meet my nurse that day.
What specific things went wrong at Florida Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Provided conflicting information
5
Doctor
Kevin Winslow
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
1 of 5
5
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
2023, Successful
NPS
10
NPS
10
Age 27
1 Fertility Medications
Endometriosis
Tubal Blockage
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Gentry is the most compassionate doctor as well as the most knowledgeable...does the most current research...dives into your health and does further testing for anything that may result in miscarriage or no pregnancy...tests resulted in us knowing we had a blocked tube & in the end resulted in a healthy pregnancy.
[Florida Institute for Reproductive Medicine] Strengths are they are always organized, compassionate, friendly, welcoming and overall just wonderful people who are willing to do anything for you...work around busy schedules and will get you in as fast as possible. Willing to change appintments if needed. No weaknesses
How was your experience with Adrienne Gentry at Florida Institute for Reproductive Medicine?
Dr. Gentry is the most compassionate doctor as well as the most knowledgeable. She does the most current research and truly does everything she can to give you the best chance of becoming pregnant. She also dives into your health and does further testing for anything that may result in miscarriage or no pregnancy. She is the best Doctor and we love her dearly.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Florida Institute for Reproductive Medicine?
Trust her and be patient as she is doing everything in her power to get you pregnant. She may cancel a cycle, but it is in your best interest so just always trust her.
During treatment, were you treated like a number or a human with Adrienne Gentry at Florida Institute for Reproductive Medicine?
She truly cares about her patients and fully explains every detail of your diagnosis and how it is different from a normal person.
Describe the protocols Adrienne Gentry used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
Genetic testing on me and my husband to show any risks for our embryos. Saline sonogram to make sure no abnormal spots on uterus. HSG to test tubes. Bloodwork to make sure levels were normal, along with thyroid antibodies. These tests resulted in us knowing we had a blocked tube & in the end resulted in a healthy pregnancy.
Describe your experience with your nurse at Florida Institute for Reproductive Medicine. (Assigned nurse: Emery )
Always willing to fill medications, answer any question and to help you feel comfortable with any procedures. She’s a blessing!
Describe your experience with Florida Institute for Reproductive Medicine.
Strengths are they are always organized, compassionate, friendly, welcoming and overall just wonderful people who are willing to do anything for you. They work around busy schedules and will get you in as fast as possible. Willing to change appintments if needed. No weaknesses
Describe the costs associated with your care under Adrienne Gentry at Florida Institute for Reproductive Medicine.
Insurance covered a good bit. They were able to give us the best prices, along with information on grants.
10
Doctor
Adrienne Gentry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022 - 2023, Unknown Success
NPS
7
NPS
7
Age 26 - 27
1 IVF
Anovulation
Endometriosis
PCOS
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
5 Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. Erb’s intentions are pure...provides education to each patient and adjusts protocol/course...was very rude to me at my initial consult but was kind every single appointment after..was respectful and gentle during any pelvic exam. Dr. Erb explained each appointment as they came and what to expect at the next appointment.
[Florida Institute for Reproductive Medicine] Strength:...willing to reach out and answer questions, caring staff...willingness to educate, prove transparent, clean environment Weakness: doctors are not often on the same page...office staff can be very rude, communication can be poor...staff does not follow back up with patients, it is the patients sole responsibility to track their own cycle
How was your experience with Teresa Erb at Florida Institute for Reproductive Medicine?
Dr. Erb’s intentions are pure. She provides education to each patient and adjusts protocol/course when necessary. She was very rude to me at my initial consult but was kind every single appointment after. Dr. Erb always was respectful and gentle during any pelvic exam. Dr. Erb explained each appointment as they came and what to expect at the next appointment.
What's one piece of advice would you give a prospective patient of Teresa Erb at Florida Institute for Reproductive Medicine?
Please try to be as warm in the begging as you are during the process.
During treatment, were you treated like a number or a human with Teresa Erb at Florida Institute for Reproductive Medicine?
In the begging of my consult I felt like a number the office was as hard to get ahold of and Dr. Erb was rude to me in the beginning but she grew to be much more caring. The Jacksonville office was much more responsive and helpful.
Describe the protocols Teresa Erb used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
Menopour protocol for retrieval along with every 3 days egg count ultrasound trigger shout before retrieval, retrieval under anesthesia, office called in fertilized eggs, I did have to call the office for every single step to be pushed forward, birth control, endometrin, ethylared progesterone, and estrogen daily, attempts to increase progesterone during my miscarriage however I had sub chorionic hemorrhage that resulted in lost she suggested no D&C and had a natural passing
Describe your experience with your nurse at Florida Institute for Reproductive Medicine. (Assigned nurse: Pam at first but changed to patty)
There was a miscommunication on meds that resulted in a delayed cycle in which I changed nurses. Education was provided even when new issues popped up.
Describe your experience with Florida Institute for Reproductive Medicine.
Strength: a large team with multiple people willing to reach out and answer questions, caring staff who wish for the best outcome of their patients, willingness to educate, prove transparent, clean environment Weakness: doctors are not often on the same page when taking over patient on call, office staff can be very rude, communication can be poor depending on the day, staff does not follow back up with patients, it is the patients sole responsibility to track their own cycle and expect the next step when staff does not communicate
Describe the costs associated with your care under Teresa Erb at Florida Institute for Reproductive Medicine.
$15,000
Describe Teresa Erb's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Florida Institute for Reproductive Medicine.
Recommended Eset
What specific things went wrong at Florida Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Florida Institute for Reproductive Medicine.
When being educated on medication and timing the nurse assumed that I would know what to do. Resulting in wrong medication being taken and cycle being canceled. Chart did not reflect my sub chorionic hemorrhage and was advised to go to ER by MD resulting in miscarriage due to ultrasound probe causing even more bleeding.
7
Doctor
Teresa Erb
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2023, Successful
NPS
10
NPS
10
Age 24
3 IUI
1 IVF
Unexplained
Income $100K - $199K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Winslow always made it a point to remember things about my husband and I. I always heard he wasn’t empathetic or had the best bedside manner but we experienced the exact opposite. He always cracked jokes with us and made us laugh. He was always very kind and super knowledgeable...made us feel like he actually cared about us & wanted the best for us. He was nothing but kind and empathetic towards us.
I think The Florida Institute for Reproductive Medicine is amazing. It’s full of knowledgeable and caring doctors. I couldn’t have asked for a better clinic. And they’re so reasonably priced with their treatments. They made me feel like family here...The nursing staff were ANGELS!!!! I called up there I’m not sure how many times mid anxiety or panic attack and they always calmly calmed me down and reassured me. I always had anxiety especially after finding out my embryo transfer worked! They’re so patient. I’m going to miss them so much!!!
How was your experience with Kevin Winslow at Florida Institute for Reproductive Medicine?
Dr. Winslow always made it a point to remember things about my husband and I. I always heard he wasn’t empathetic or had the best bedside manner but we experienced the exact opposite. He always cracked jokes with us and made us laugh. He was always very kind and super knowledgeable
What's one piece of advice would you give a prospective patient of Kevin Winslow at Florida Institute for Reproductive Medicine?
He’s so knowledgeable and has been doing this for many many years! Just trust him! He’s truly the best.
During treatment, were you treated like a number or a human with Kevin Winslow at Florida Institute for Reproductive Medicine?
Dr Winslow always remembered my husband and I’s name. He always cracked jokes with us and made us feel like he actually cared about us & wanted the best for us. He was nothing but kind and empathetic towards us.
Describe the protocols Kevin Winslow used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
We are 24 & 25 with unexplained infertility. When we had our consult with dr Winslow we had already done all of our infertility testing and 3 medicated cycles with no luck, so he recommend iuis with a trigger shot, we tried 3 iuis, and none of them worked. Dr Winslow recommended moving on to IVF. We had 11 eggs retrieved, 10 mature and 9 fertilized which yielded 7 embryos. We opted out of genetically testing because of our age, and after one transfer I’m currently 8 weeks and 1 day pregnant.
Describe your experience with the nursing staff at Florida Institute for Reproductive Medicine.
The nursing staff were ANGELS!!!! I called up there I’m not sure how many times mid anxiety or panic attack and they always calmly calmed me down and reassured me. I always had anxiety especially after finding out my embryo transfer worked! They’re so patient. I’m going to miss them so much!!!
Describe your experience with Florida Institute for Reproductive Medicine.
I think The Florida Institute for Reproductive Medicine is amazing. It’s full of knowledgeable and caring doctors. I couldn’t have asked for a better clinic. And they’re so reasonably priced with their treatments. They made me feel like family here!
Describe the costs associated with your care under Kevin Winslow at Florida Institute for Reproductive Medicine.
I had IVF coverage so I paid about $900 for my egg retrieval, meds and my transfer
Describe Kevin Winslow's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Florida Institute for Reproductive Medicine.
He actually left the decision up to us, we opted to transfer one embryo but made a note to possibly transfer two in the future if our transfer didn’t work out.
10
Doctor
Kevin Winslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 37 - 38
1 IVF
Male Factor
Immunological
Recurrent Pregnancy Loss
Income $100K - $199K
2nd of 2 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Winslow] was flexible w the treatment plan when it was something that I felt strongly on...Did an ERA and receptiva (at my request) bc I have recurrent loss Did autoimmune protocol due to my repeat loss and antiphospholipid syndrome SET with a pgs tested embryo- 1st time success after 3 years of loss at another clinic...We did extra testing that wasn’t recommended but I requested and they followed my wishes which I really appreciated since we were out of pocket. It made me feel heard for the 1st time in this IVF process...
A nurse [at Florida Institute for Reproductive Medicine] called w results and they also had someone answering the phone while the clinic was open. I always spoke to someone or got a call back same day. I loved that you almost always saw YOUR doctor at each visit. If your doctor was out you saw another doctor and got your results verbally AT your appointment instead of trying to interpret the US results yourself and ruminating on them until your phone call. Billing was straightforward...
How was your experience with Kevin Winslow at Florida Institute for Reproductive Medicine?
FIRM IS THE BEST!!!! We had our 1st daughter via IVF at a local Orlando clinic in 2019. We then had 3 IVF miscarriages and was told we’d need a surrogate. In my bones I knew that wasn’t true. I insisted on testing our remaining embryos along w ones from a new cycle (may 2021) and they were all abnormal except 1 from the new cycle. I heard that FIRM in Jacksonville was using HGH and getting great results. I drove 4 hours round trip to consult w Dr Duffy. He was fantastic, listened to my concerns, and had a plan for me right away. He actually suggested the 1 cycle plan, but I insisted on the 3 cycle one (as more of a guarantee for myself that I could get at least 1 more baby). The next week Dr Duffy announced he was leaving and I was crushed. I did a re-consult with Dr Winslow that week and went over the treatment plan and he was very reassuring and agreed with what Dr Duffy had in place. I had a couple of normal bumps in the road (cysts, ovulating through Bc) but ultimately we got SIX normal embryos from my 1st cycle. We did extra testing that wasn’t recommended but I requested and they followed my wishes which I really appreciated since we were out of pocket. It made me feel heard for the 1st time in this IVF process. Ultimately the tests came back normal but it was so reassuring to me that we left no stone unturned. Dr Winslow was my doctor but Dr Erb did my retrieval and my transfer and she was so compassionate and caring, My 1st transfer at firm resulted in our beautiful baby girl. She was the answer to our prayers. Dr Winslow was so great and even got me in for an extra reassurance ultrasound until I was released to my OB. He always knew my husband and daughters name and my history when he walked into the room. He’s fabulous. Pam the nurse is a GODSEND. I called non stop (hello, anxiety!) and she never made me feel rushed or badly for calling. She also held my hand during my transfer since my husband had my daughter in the waiting room. Office staff: I always got a call back the same day. This was such a breath of fresh air coming from a clinic who didn’t call back or sent a portal message instead (so if you had further questions you were out of luck.) Billing: the billing dept was rocky at first bc they were going through some changes but any error was fixed quickly. They have since gotten so much better. Ultimately we drove 4 hours round trip to every appointment and it was 100% worth it. I HIGHLY recommend FIRM. I couldn’t be happier.
What's one piece of advice would you give a prospective patient of Kevin Winslow at Florida Institute for Reproductive Medicine?
Do your research and write your questions down beforehand. Your doctor primarily sees you and all his patients so sometimes the schedule is tight.
During treatment, were you treated like a number or a human with Kevin Winslow at Florida Institute for Reproductive Medicine?
Dr Winslow always knew my husband and daughters name and my chart when he entered the room. He also was very understanding during hiccups in my treatment cycle. He was flexible w the treatment plan when it was something that I felt strongly on (injectable estrogen vs patches- I have an adhesive allergy)
Describe the protocols Kevin Winslow used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
Did an ERA and receptiva (at my request) bc I have recurrent loss Did autoimmune protocol due to my repeat loss and antiphospholipid syndrome SET with a pgs tested embryo- 1st time success after 3 years of loss at another clinic
Describe your experience with your nurse at Florida Institute for Reproductive Medicine. (Assigned nurse: Pam)
Pam is the best nurse - anywhere. She’s compassionate and understanding. She knows IVF inside and out and can answer any and all questions. She gets back to you same day. She advocates for her patients. I’ll follow Pam wherever she goes so FIRM should hang on to her! :)
Describe your experience with Florida Institute for Reproductive Medicine.
I was nervous the clinic didn’t use a typical portal but it ended up being such a blessing. I didn’t have to log in and hit refresh 4748392 time a day like at my last clinic. A nurse called w results and they also had someone answering the phone while the clinic was open. I always spoke to someone or got a call back same day. I loved that you almost always saw YOUR doctor at each visit. If your doctor was out you saw another doctor and got your results verbally AT your appointment instead of trying to interpret the US results yourself and ruminating on them until your phone call. Billing was straightforward.
Describe the costs associated with your care under Kevin Winslow at Florida Institute for Reproductive Medicine.
25,000 for 3 cycle plan (only needed 1) with testing of 17 embryos
Describe Kevin Winslow's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Florida Institute for Reproductive Medicine.
They encourage SET but said it was my choice. Ultimately I went for a single transfer as my goal is 1 healthy baby at a time. My next transfer I MAY choose 2 as I have a mosaic and a normal of low quality.
10
Doctor
Kevin Winslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unknown Success
NPS
10
NPS
9
Age 31 - 33
Male Factor
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I really appreciate how caring and nice Dr. Erb is. She was able to help us establish a plan and gave us hope. We struggle with male infertility and she was very reassuring through the not so great test results that we still had options to try...makes me feel like she truly cares. She listens to my concerns and answers any questions we have throughly while giving in depth explanations to results, procedures, and options for next steps.
I think right now they [FIRM-Jacksonville] are short staffed, so scheduling an appointment is very challenging...Besides the frustrations with scheduling and long wait times, once you get in and actually see the doctor its a pleasant experience...the nurse said she would ask Dr. Erb and call me back. She called me within the hour with more details and I really appreciated that.
How was your experience with Teresa Erb at Florida Institute for Reproductive Medicine?
I really appreciate how caring and nice Dr. Erb is. She was able to help us establish a plan and gave us hope. We struggle with male infertility and she was very reassuring through the not so great test results that we still had options to try. After almost a year on medications my husbands sperm have improved from 0 to a normal range but are abnormal in shape. She was very kind in explaining exactly what that meant and told us our possible next steps; we scheduled an HSG procedure for Monday then will start IUI. I appreciate how thorough she is with directions and information. Her calm demeanor helps me feel at ease during an otherwise stressful time.
What's one piece of advice would you give a prospective patient of Teresa Erb at Florida Institute for Reproductive Medicine?
If you have questions write them down because she will definitely answer them all for you.
During treatment, were you treated like a number or a human with Teresa Erb at Florida Institute for Reproductive Medicine?
Dr. Erb makes me feel like she truly cares. She listens to my concerns and answers any questions we have throughly while giving in depth explanations to results, procedures, and options for next steps.
Describe the protocols Teresa Erb used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
To help treat my husbands lack of sperm, he had to do Pregnyl injections every other day and his testosterone levels were monitored by an Endocrinologist we were referred to by Dr. Erb. She also prescribed me Vitamin d3 after our initial visit when my bloodwork showed my levels were low. We are now on a vitamin regime she recommended as we prep for IUI after my HSG procedure.
Describe your experience with your nurse at Florida Institute for Reproductive Medicine. (Assigned nurse: Patty)
I've talked to a couple of nurses, Patty and Lisa are the 2 names I remember. They were very friendly. I had a question about a result, the nurse said she would ask Dr. Erb and call me back. She called me within the hour with more details and I really appreciated that.
Describe your experience with Florida Institute for Reproductive Medicine.
I think right now they are short staffed, so scheduling an appointment is very challenging. The book over a month out and seem to reschedule appointments last minute which is very frustrating when you wait weeks or months for an appointment. Besides the frustrations with scheduling and long wait times, once you get in and actually see the doctor its a pleasant experience.
Describe the costs associated with your care under Teresa Erb at Florida Institute for Reproductive Medicine.
We've had a copay for our check up visits but have paid 85$ for semen analysis and will be paying 95$ for the HSG procedure (copay plus a 60$ fee the hospital is charging). The Pregnyl medication was extremely costly at almost 500$ a month which we used for close to a year.
Describe Teresa Erb's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Florida Institute for Reproductive Medicine.
At this time we haven't discussed either of these with Dr. Erb
10
Doctor
Teresa Erb
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
8
NPS
8
Age 29 - 30
Income $100K - $199K
2nd of 2 Docs
IVF With Other Docs
1 Egg Freezing With Other Docs
Neutral
Neutral
Unsuccessful
Dr. Winslow is caring, however, he is very blunt and straight to the point. He does not sugar coat anything, and he is there to do his job and get you pregnant. He has been in the industry for several years and is very knowledgeable...He is gentle but to the point and knows how to get things done. He has a lot of patients but he always seems to remember me and cares for me when I am in his care. He has never been rude or dismissive.
The clinic [Florida Institute for Reproductive Medicine] is very busy, however, they seem to be on top of things. I haven’t had a bad experience. Wait times are long but that’s because they’re busy and they only have 3 doctors. The billing department could use some help with organization...My full cycle with medicine was around $18,000. Each transfer is close to $3,300 excluding medicines.
How was your experience with Kevin Winslow at Florida Institute for Reproductive Medicine?
As a patient of Dr. Winslow, I have been treated with respect. He is gentle but to the point and knows how to get things done. He has a lot of patients but he always seems to remember me and cares for me when I am in his care. He has never been rude or dismissive.
What's one piece of advice would you give a prospective patient of Kevin Winslow at Florida Institute for Reproductive Medicine?
To understand that if you want someone to hold your hand and sugarcoat your journey, then he is not the doctor for you. But if you want to get pregnant and understand why you’re having to go through this, then he is the one!
During treatment, were you treated like a number or a human with Kevin Winslow at Florida Institute for Reproductive Medicine?
Dr. Winslow is caring, however, he is very blunt and straight to the point. He does not sugar coat anything, and he is there to do his job and get you pregnant. He has been in the industry for several years and is very knowledgeable.
Describe the protocols Kevin Winslow used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
I was placed on a normal agonist protocol from my previous doctor. Once she moved, I chose to be with Winslow. I did not have my egg retrieval with him but he has done all of my transfers. When my first transfer ended in a miscarriage, I was placed on the same protocol but the next one didn’t end up working. I am now doing testing to determine if there’s any issues with receptivity or immune issues. Once I have results from that, then Dr Winslow will adjust my protocol as needed.
Describe your experience with the nursing staff at Florida Institute for Reproductive Medicine.
The nursing staff has been great. They always call me back in a timely manner and answers all of my questions. The busier the clinic gets, the harder it is for them to remember their patients but they do a really good job of keeping everything organized.
Describe your experience with Florida Institute for Reproductive Medicine.
The clinic is very busy, however, they seem to be on top of things. I haven’t had a bad experience. Wait times are long but that’s because they’re busy and they only have 3 doctors. The billing department could use some help with organization. I would suggest a new patient to advocate for yourself at any clinic, regardless of their reviews. Speak up and make sure you understand everything. Keep your receipts and ask for breakdowns of cost!
Describe the costs associated with your care under Kevin Winslow at Florida Institute for Reproductive Medicine.
My full cycle with medicine was around $18,000. Each transfer is close to $3,300 excluding medicines.
What specific things went wrong at Florida Institute for Reproductive Medicine?
  • Failed to call with results
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Florida Institute for Reproductive Medicine.
They have mistakenly forgot to put me on the schedule for an appointment, so thankfully I called and got it fixed. They have also sent me in a room to get ready for an exam but I only needed to do blood work that day. I was unaware of that.
8
Doctor
Kevin Winslow
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
4
NPS
3
Age 31 - 32
European
Income $100K - $199K
3rd of 4 Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt as if I was just another patient for him, [Dr. Winslow] was unfamiliar with my treatment. He didn't take the time to get to know my husband and I...He wasn't very familiar with my situation and it was obvious. I felt rushed during consultations and ultrasounds. I felt like I was bothering him when asking questions...
$5K and change for first cycle and $1K and change for second, due to deductible being met. Paid $1K and change for the transfer...Nursing is hit or miss...The nurses never emailed me and the communication is so dated. I had to take my own notes and their minimal documents they give you are vague and generic...Billing is horrible. They don't answer calls or return calls. Asking them for your invoice or some sort of document to show a breakdown of what you're paying for is like asking them to provide their financials
How was your experience with Kevin Winslow at Florida Institute for Reproductive Medicine?
I felt as if I was just another patient for him, he was unfamiliar with my treatment. He didn't take the time to get to know my husband and I, unlike the other doctors we had. While reviewing genetic results, he misread them and I had to keep explaining that I was already provided results for one test that he said weren't available. They were on the next page of the report I realized once I left my rushed 15 minute consultation. The worst part is he showed me the documents with the gender of the embryos which I did not want to see.
What's one piece of advice would you give a prospective patient of Kevin Winslow at Florida Institute for Reproductive Medicine?
If you're looking for someone who doesn't rush you and throughly explains things, I would not recommend.
During treatment, were you treated like a number or a human with Kevin Winslow at Florida Institute for Reproductive Medicine?
He wasn't very familiar with my situation and it was obvious. I felt rushed during consultations and ultrasounds. I felt like I was bothering him when asking questions.
Describe your experience with the nursing staff at Florida Institute for Reproductive Medicine.
Nursing is hit or miss. I had to do A LOT of following up, unnecessary. For example, they forgot to rebiospy embryos to be sent out. I had to continuously follow up. They definitely added a lot of extra stress to the process. The communication was sparse and they didn't make themselves very approachable. About 80% of the time I'd call I'd have to leave a voicemail and I would maybe get a call back that day. Patty and Pam were the only ones who were on top of things. The nurses never emailed me and the communication is so dated. I had to take my own notes and their minimal documents they give you are vague and generic.
Describe your experience with Florida Institute for Reproductive Medicine.
Billing is horrible. They don't answer calls or return calls. Asking them for your invoice or some sort of document to show a breakdown of what you're paying for is like asking them to provide their financials. They also never told me I had a credit, a nurse told me and when I asked to apply it towards my second IVF cycle they said they were holding it in case I had a balance. I had to fight them to left me apply my credit to the next cycle, and I never had a balance afterwards. They documents they do send you in regards to what you've paid make no sense to the average consumer and don't capture what services you paid for.
Describe the costs associated with your care under Kevin Winslow at Florida Institute for Reproductive Medicine.
$5K and change for first cycle and $1K and change for second, due to deductible being met. Paid $1K and change for the transfer.
What specific things went wrong at Florida Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
Describe the specific things that went wrong at Florida Institute for Reproductive Medicine.
I've had to call to remind them to call in my prescriptions. I also had to call back to find out when my IVF cycle was starting. I spoke to someone on Saturday morning around 9am, was supposed to hear back within the hour and finally called back at 3pm before they closed to hear 'the nurse was supposed to call you, I'm sorry'. They also screwed up my husband's test, they wrote our insurance down wrong for him and charged him as an uninsured patient because they had the wrong number, rather than calling us to get the correct number.
4
Doctor
Kevin Winslow
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
5 of 5
3
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
9
Age 37
1 IUI
Male Factor
European
Income $200K - $499K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Erb approaches you with a calm and compassionate demeanor. She fully listens and never makes you feel rushed. She takes questions and emotions in stride and was able to talk me through and explain fully a subchorionic hematoma. A wonderful calming guide on an emotional journey...Her mannerisms were gentle and her calm. She took my emotions in stride and never minimized my feelings...
there is consistently a bit of a wait for each appointment [at Florida Institute for Reproductive Medicine]. All of the staff is supportive and so genuinely excited for your successes. We did have one emergency Saturday appointment and I appreciate that they are there any day needed...She [nurse] was great at explaining the procedure and was always wonderful about following up...
How was your experience with Teresa Erb at Florida Institute for Reproductive Medicine?
Dr. Erb approaches you with a calm and compassionate demeanor. She fully listens and never makes you feel rushed. She takes questions and emotions in stride and was able to talk me through and explain fully a subchorionic hematoma. A wonderful calming guide on an emotional journey.
During treatment, were you treated like a number or a human with Teresa Erb at Florida Institute for Reproductive Medicine?
Dr. Erb took plenty of time to listen and explain. Her mannerisms were gentle and her calm. She took my emotions in stride and never minimized my feelings.
Describe the protocols Teresa Erb used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
We had an IUI procedure. We used letrozole for egg growth and did a trigger shot at home. My husband then produced a fresh semen sample through a retrieval process used for retrograde ejaculation (enzyme inserted in to bladder with a catheter and then retrieval through urine sample). After the sperm was cleaned we had the IUI procedure and I remained laying down for 10 minutes. 2 weeks later we had our positive pregnancy test. I carried to 38 weeks when I had a cesarean.
Describe your experience with your nurse at Florida Institute for Reproductive Medicine. (Assigned nurse: Suzanne)
We love Suzanne. She did all 3 of our sperm retrievals and we called her our good luck charm as all 3 resulted in a pregnancy (2 live births). She was great at explaining the procedure and was always wonderful about following up.
Describe your experience with Florida Institute for Reproductive Medicine.
I think it’s important to pick a doctor that you are comfortable with. We had two wonderful doctors here (Dr. Freeman and Dr. Erb) and two successes. I will admit that there is consistently a bit of a wait for each appointment. All of the staff is supportive and so genuinely excited for your successes. We did have one emergency Saturday appointment and I appreciate that they are there any day needed.
Describe the costs associated with your care under Teresa Erb at Florida Institute for Reproductive Medicine.
All was covered by insurance.
10
Doctor
Teresa Erb
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 36
3 IUI
Male Factor
Unexplained
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Duffy was very kind and took his time with us each time. I never felt rushed with him and he would answer any questions we had each time. 3 times I got low blood pressure during procedures and he was very caring and took care of me and didn’t rush or get upset that it took longer...He always took his time and talked and explained things. I did not feel rushed with him or like we were just a number.
We overall had a good experience with the FIRM...I wish Duffy was still with the clinic we would use him again. The only other issue we had was sometimes we had to wait a while at an appt they would be running behind but I understand it happens and in this practice sometimes things go unexpected...Few issues with nurses and billing. Nothing major with issues.
How was your experience with Daniel Duffy at Florida Institute for Reproductive Medicine?
He was very kind and we enjoyed having him I would highly recommend him I wish he had not left the practice we wanted to use him again. He always took his time and talked and explained things. I did not feel rushed with him or like we were just a number.
What's one piece of advice would you give a prospective patient of Daniel Duffy at Florida Institute for Reproductive Medicine?
He’s awesome I wish he had stayed at the Firm because we would like to use him again in the future. He was my favorite doctor there!
During treatment, were you treated like a number or a human with Daniel Duffy at Florida Institute for Reproductive Medicine?
Dr Duffy was very kind and took his time with us each time. I never felt rushed with him and he would answer any questions we had each time. 3 times I got low blood pressure during procedures and he was very caring and took care of me and didn’t rush or get upset that it took longer.
Describe the protocols Daniel Duffy used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
Medicine first- negative 3 IUIs with clomid and last one with clomid and menopur. The last one resulted in twins, but one was lost at 9 weeks. 1st IUI resulted in ectopic pregnancy.
Describe your experience with the nursing staff at Florida Institute for Reproductive Medicine.
Most were kind, one rushed us out after IUI and being told to lay and wait and I didn’t like that. Other than that they were all nice and caring.
Describe your experience with Florida Institute for Reproductive Medicine.
Overall good clinic. Few issues with nurses and billing. Nothing major with issues. We overall had a good experience with the FIRM. I do not have any other comments for this. I wish Duffy was still with the clinic we would use him again. The only other issue we had was sometimes we had to wait a while at an appt they would be running behind but I understand it happens and in this practice sometimes things go unexpected.
Describe the costs associated with your care under Daniel Duffy at Florida Institute for Reproductive Medicine.
About $1000 per IuI
Describe Daniel Duffy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Florida Institute for Reproductive Medicine.
N/a
What specific things went wrong at Florida Institute for Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Florida Institute for Reproductive Medicine.
No the only thing we had wrong was I had a test done and waited for results and never got them no one ever called.
10
Doctor
Daniel Duffy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
Age 24 - 25
1 IUI
1 IVF
Anovulation
Male Factor
PCOS
Tubal Blockage
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
From day one Dr. Winslow treated us like we were important...Dr. Winslow makes sure to give you the best and worst case scenario in whatever situation you may be in. He makes sure you understand any risks that there may be but he doesn’t do it in a negative way. He says it with respect and from a medical professionals point of view because he cares about his patients and wants the best for them...
ALL of the nursing staff [at Florida Institute for Reproductive Medicine] was absolutely amazing...Anytime I had a random question or concern, I could call and was able to speak with someone right then. Every phone call was answered with happy, cheerful voices who were ready to help...We were treated like family the entire time we were there...They make sure you know you’re not alone through any of it...
How was your experience with Kevin Winslow at Florida Institute for Reproductive Medicine?
From day one Dr. Winslow treated us like we were important. I was using another doctors office before being referred and when it was found I would need to see a fertility doctor, the office I was using was very rude and nonchalant about my diagnosis. It was a horrible experience. After meeting with Dr. Winslow and his team I knew without a doubt in this world we were in the right place. I literally can not say one bad thing or “weakness” about anyone at the FIRM.
What's one piece of advice would you give a prospective patient of Kevin Winslow at Florida Institute for Reproductive Medicine?
Ask questions but be ready for the answers. It may not be what you want to hear but Dr. Winslow makes sure to give you the best and worst case scenario in whatever situation you may be in. He makes sure you understand any risks that there may be but he doesn’t do it in a negative way. He says it with respect and from a medical professionals point of view because he cares about his patients and wants the best for them.
During treatment, were you treated like a number or a human with Kevin Winslow at Florida Institute for Reproductive Medicine?
Everytime Dr. Winslow walked into the room, he greeted us like he had known us for years. He always wished the best for us and always gave us the most honest truths about every situation. He took time to explain things to us that we were clueless about.
Describe your experience with your nurse at Florida Institute for Reproductive Medicine. (Assigned nurse: Linda Fricke )
ALL of the nursing staff was absolutely amazing. They cried with us when things didn’t go right and shared excitement with us when things did go right. They instantly became family to us. They never failed us in any way what so ever. I literally cried when we officially “graduated” from the clinic. 3 specific individuals that really touched our hearts was both Linda’s and Leah in the Tallahassee office. Anytime I had a random question or concern, I could call and was able to speak with someone right then. Every phone call was answered with happy, cheerful voices who were ready to help. That was something we were not used to with our previous doctor. We were treated like family the entire time we were there. Everyone at the FIRM was made for that job. Going through infertility can be mentally, emotionally and physically painful and the FIRM has literal angels working for them. They may not know what every individual goes through but you would never know that. They are great and couldn’t be any better. I could write a whole book on them. Lol
Describe your experience with Florida Institute for Reproductive Medicine.
I literally have NO complaints. The FIRM is an amazing place for anyone struggling to get pregnant or needing anything fertility related. They work with you any way they can. They make sure you know you’re not alone through any of it.
Describe the costs associated with your care under Kevin Winslow at Florida Institute for Reproductive Medicine.
We honestly lost count of how much we ended up spending. It was definitely a lot of money but compared to other clinics, it was reasonably priced and they were always willing to work with us on making payments when things got a little pricey.
10
Doctor
Kevin Winslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 34
1 IUI
1 IVF
1 Embryo Freezing
Male Factor
Tubal Blockage
European
Income $100K - $199K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We had a great experience with Dr. Winslow. Both my husband and I trusted him and felt that he took the right amount of time with us as patients. He never brushed us off, he took our questions & concerns seriously and he was very kind. I always felt that he truly cared for me as a patient...Through the process, I always felt that he was giving us the very best advice
This clinic is amazing at making you feel at ease. The nurses and staff are fun, kind and compassionate—everything they should be. But more importantly, the doctors are all at the top of their game. I felt like this clinic was committed to giving me the very best care. If you're at the FIRM, it's because you want a baby...Entire process for first round of embryo creation, freezing and transfer, about $18k total...I always felt that this was the team that would get us there.
How was your experience with Kevin Winslow at Florida Institute for Reproductive Medicine?
We had a great experience with Dr. Winslow. Both my husband and I trusted him and felt that he took the right amount of time with us as patients. He never brushed us off, he took our questions & concerns seriously and he was very kind. I always felt that he truly cared for me as a patient.
What's one piece of advice would you give a prospective patient of Kevin Winslow at Florida Institute for Reproductive Medicine?
If your meeting with him is only a few minutes long or the clinic takes a couple days to get back to you, don't take it personally. Dr. Winslow is at the top of his game and while they have A LOT of patients—he truly cares for you as an individual. I have several friends who have successfully had babies after severe infertility issues. He is absolutely the best. You may only get a few minutes, but Dr. Winslow cares.
During treatment, were you treated like a number or a human with Kevin Winslow at Florida Institute for Reproductive Medicine?
Dr. Winslow was amazing! He treated us with warmth and compassion. Infertility is full of uncertainties. There aren't any guarantees. Through the process, I always felt that he was giving us the very best advice—he is definitely an expert in his field. My old OBGYN used to minimize my concerns, brush me off and tell me to relax. In four years of seeing her, she never recommended the proper diagnostic treatments. Dr. Winslow was the polar opposite. While appointments aren't lengthy, I felt like our time with him was valuable. He listened, answered questions, took us seriously and got right to the bottom of our issues fast. I trusted that his plan was the right one for us.
Describe your experience with your nurse at Florida Institute for Reproductive Medicine. (Assigned nurse: April)
April was our primary IVF nurse at the Tallahassee office. She was always positive and a joy to be around. She took the time to explain everything to us clearly, but she also treated us like humans. The whole staff at the FIRM is truly awesome—they're encouraging and compassionate. If there's any issue or oversight, they are quick to correct it and get you what you need. 100% dependable.
Describe your experience with Florida Institute for Reproductive Medicine.
This clinic is amazing at making you feel at ease. The nurses and staff are fun, kind and compassionate—everything they should be. But more importantly, the doctors are all at the top of their game. I felt like this clinic was committed to giving me the very best care. If you're at the FIRM, it's because you want a baby. I always felt that this was the team that would get us there.
Describe the costs associated with your care under Kevin Winslow at Florida Institute for Reproductive Medicine.
Entire IVF egg retrieval + ICSI + freezing + first transfer = about $12k. Plus genetic testing = about $3k. Plus medications = about $4.5k. Entire process for first round of embryo creation, freezing and transfer, about $18k total.
10
Doctor
Kevin Winslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
10
Age 37
1 IUI
Male Factor
Unexplained
South Asian
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Duffy] is kind, compassionate and extremely caring. He takes his to time answer any questions you may have and is very thorough in explaining everything...believes I was misdiagnosed with PCOS by my previous doctor after going over my test results. Being that my AMH levels are very high, he said I had time so he suggested to do 1 or 2 cycles of IUI’s before going down the IVF route...always remembers me and is very personable. He has a great bedside manner.
I really love it at [Florida Institute for Reproductive Medicine]. Everyone is so kind and professional. They are organized which was something my last clinic was not. I never feel like a number... I never feel rushed and I haven’t had a bad experience with any member of their staff...Dr. Duffy is kind, compassionate and extremely caring. He takes his to time answer any questions you may have and is very thorough in explaining everything. You can tell he is very passionate about helping his patients.
How was your experience with Daniel Duffy at Florida Institute for Reproductive Medicine?
Dr. Duffy is kind, compassionate and extremely caring. He takes his to time answer any questions you may have and is very thorough in explaining everything. You can tell he is very passionate about helping his patients.
What's one piece of advice would you give a prospective patient of Daniel Duffy at Florida Institute for Reproductive Medicine?
Ask questions and trust him. He knows what he’s doing.
During treatment, were you treated like a number or a human with Daniel Duffy at Florida Institute for Reproductive Medicine?
I never felt like a number. Dr. Duffy is very kind and caring.
Describe the protocols Daniel Duffy used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
Dr. Duffy believes I was misdiagnosed with PCOS by my previous doctor after going over my test results. Being that my AMH levels are very high, he said I had time so he suggested to do 1 or 2 cycles of IUI’s before going down the IVF route. The day of the IUI, he examined my husband’s sperm and it came back very low. Which was a surprised because my husband has had 2 sperm analysts that not came back normal in the past. He suggested we move forward with the IUI because even though count was extremely low(200k), a small chance of pregnancy is better than no chance at all. We moved forward and Dr. Duffy scheduled another semen analysis for my husband the following week. Those results came in higher but are still a little low(10million). Dr. Duffy requested blood tests on my husband to see if their are any other issues and we are waiting on those. Meanwhile the IUI was unsuccessful but we are moving forward with a second round of IUI because we don’t want to waste a cycle. By the time, of my cycle day 12 ovulation ultrasound, my husband’s test results will come back and we’ll know if he has any hormonal issues that’s causing his low sperm count. If on the day of our IUI, the sperm count comes in extremely low again, Dr. Duffy will go over our options then.
Describe your experience with the nursing staff at Florida Institute for Reproductive Medicine.
Everyone is kind and professional.
Describe your experience with Florida Institute for Reproductive Medicine.
I really love it at FIRM. Everyone is so kind and professional. They are organized which was something my last clinic was not. I never feel like a number. I especially love Dr. Duffy. He always remembers me and is very personable. He has a great bedside manner. He’s very thorough in explaining procedures and his reasoning for doing things. I never feel rushed and I haven’t had a bad experience with any member of their staff.
Describe the costs associated with your care under Daniel Duffy at Florida Institute for Reproductive Medicine.
I believe the cost is very reasonable. It’s been less expensive than the last doctor I saw but with a far better experience.
10
Doctor
Daniel Duffy
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2020, Successful
NPS
10
NPS
10
Age 28 - 31
1 IUI
2 IVF
Male Factor
Unexplained
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. von Goeben] made sure both me and my husband understood everything and would always answer all our questions. She gave us facts and statistics, and allowed us to make our own informed decisions. I was able to advocate for myself if there was something I disagreed with, and always felt in charge and in the know with my treatment and protocols...Doctor VonGoben is an advocate for single embryo transfers. During our first transfer, we elected to put both our embryos in...For our second and third transfer, we went with a single embryo like she recommended...
All the [FIRM] nurses, no matter what location I went to were always so kind and helpful...The only issue I had with this clinic was the billing department. We got upfront cost ahead of time and paid the bills before services were rendered and I feel that was wrong. They also switched billing in the middle of our cycles and there were lots of discrepancies and errors we are still trying to deal with.
How was your experience with Kari Sproul von Goeben at Florida Institute for Reproductive Medicine?
From our first appointment and beginning steps, Doctor VonGoeben was kind and compassionate. She made sure both me and my husband understood everything and would always answer all our questions. She gave us facts and statistics, and allowed us to make our own informed decisions. I was able to advocate for myself if there was something I disagreed with, and always felt in charge and in the know with my treatment and protocols. We started with an IUI and moved to IVF. We have gone back for another transfer and plan to go back again when the time is right for another.
What's one piece of advice would you give a prospective patient of Kari Sproul von Goeben at Florida Institute for Reproductive Medicine?
Trust her. Ask your questions, she will never make you feel stupid for asking something or wanting to fully understand more.
During treatment, were you treated like a number or a human with Kari Sproul von Goeben at Florida Institute for Reproductive Medicine?
Doctor VG was always so kind and friendly at all our appointments. She remembered details about my life and family and always made me feel safe.
Describe the protocols Kari Sproul von Goeben used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
We started in 2017 with all the fertility diagnostic testing. We then had a Clomid cycle and IUI which did not result in a pregnancy. We decided to wait a while before going back and moving forward with IVF. In 2018, we had our first egg retrieval and created 6 embryos, after PGS testing we had 2 normal embryos. We transferred both, and did not get pregnant. We immediately did another egg retrieval but added the drug Omnitrope to our protocol, this resulted in 11 embryos. After PGS testing, we had 3 healthy embryos, and 1 that needs retesting. We did a frozen embryo transfer in March of 2019 that gave us our daughter. We did another frozen embryo transfer in January of 2021 and are currently pregnant with our son.
Describe your experience with the nursing staff at Florida Institute for Reproductive Medicine.
All the nurses, no matter what location I went to were always so kind and helpful. I always felt like a friend and welcomed when I came to the clinic.
Describe your experience with Florida Institute for Reproductive Medicine.
The only issue I had with this clinic was the billing department. We got upfront cost ahead of time and paid the bills before services were rendered and I feel that was wrong. They also switched billing in the middle of our cycles and there were lots of discrepancies and errors we are still trying to deal with.
Describe the costs associated with your care under Kari Sproul von Goeben at Florida Institute for Reproductive Medicine.
We had partial coverage with insurance but we typically paid between $6,000-$10,000 (including medications) per egg retrieval
Describe Kari Sproul von Goeben's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Florida Institute for Reproductive Medicine.
Doctor VonGoben is an advocate for single embryo transfers. During our first transfer, we elected to put both our embryos in, and unfortunately we did not get pregnant. For our second and third transfer, we went with a single embryo like she recommended and got pregnant both times.
10
Doctor
Kari Sproul von Goeben
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020, Unknown Success
NPS
10
NPS
10
Age 32
2 Fertility Medications
Anovulation
PCOS
Income $100K - $199K
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Duffy has been so kind and explains every step along the way. During my procedure I felt no pain and he was very attentive...I drive 1 hr for weekly appointments with no insurance coverage for fertility but because the reputation of this practice is worth the commute.
I’m very happy with my experience at the Firm [Florida Institute for Reproductive Medicine]!...Sometimes you have to wait in the exam room for a little while but it’s worth the wait, when it’s your turn you are the sole focus...I highly recommend this practice
How was your experience with Daniel Duffy at Florida Institute for Reproductive Medicine?
I was told my friends how uncomfortable/painful the HSG would be but when Dr. Duffy did the procedure he was very attentive on how I was feeling and what I was experiencing, the catheter placement was completely painless & he talked to though every step, he showed me the images and made sure I had no pain the entire time. During our weekly ultrasounds he is very attentive and communicates everything he sees and all his concerns and any potential risks that may arise in my treatment plan. I feel very comfortable asking questions and I know I will get an answer I understand. His bedside manner is superb! I’m very happy with my experience at the Firm!
What's one piece of advice would you give a prospective patient of Daniel Duffy at Florida Institute for Reproductive Medicine?
Don’t wait schedule your appointment but save, it’s expensive. I did not realize how often I would be in the office and I love it because I feel like every week I get to be updated and informed on the process but those weekly visits add up and it gets expensive quick. But the experience is worth it! I have only positive experiences so far! We waited 2 months to make our first appointment because we were nervous and didn’t know what to expect, I regret waiting! This has been great so far!
During treatment, were you treated like a number or a human with Daniel Duffy at Florida Institute for Reproductive Medicine?
Dr. Duffy has been so kind and explains every step along the way. During my procedure I felt no pain and he was very attentive. I am in the beginning part of my journey we started 4 months ago and it took 3 rounds of clomid to get me to respond, unfortunately we haven’t been pregnant yet but it takes time. I am on day 3 of my next cycle which will result in IUI. Dr. Duffy has been light hearted, he makes me very comfortable, and has a very positive outlook and he is confident I will be successful. It feels great knowing he is hoping for success just as much as my own family. I work in the hospital he operates out of, ironically I do ultrasounds for a living, I have coworkers who have been in the OR with him & shared how sweet he was to other patients as well. Knowing his reputation on a staff member level and a patient level is all the more comforting & he was highly recommended by my peers! I feel lucky to be a patient of the FIRM, I drive 1 hr for weekly appointments with no insurance coverage for fertility but because the reputation of this practice is worth the commute. Anyone in the Jacksonville area needing a fertility specialist I recommend Dr. Duffy at the firm! He spends time talking to you every week on what is going on with your cycle and what is the next step. He is happy to answer questions and never makes you feel like he has to rush to other patients or things to attend to, when he is in your room you are the only patient.
Describe the protocols Daniel Duffy used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
I had bloodwork which included hormone levels, metabolic panels, vitamin levels, standard genetic testing and specific genetic testing because I was born with a birth defect, . My husband had a semen analysis and genetic testing/labs. I had an HSG. My labs showed I am not a carrier for any major genetic abnormalities, my vitamin D level was very low & confirmed I do have PCOS. My HSG showed my tubs were open and not blocked. My husband’s labs came back normal and so did his semen analysis. My weekly ultrasounds showed my follicles we’re not matured until about the 3/4th round of clomid then I had two mature follicles and was given a trigger shot to ovulate. Unfortunately timed intercourse was unsuccessful.
Describe your experience with the nursing staff at Florida Institute for Reproductive Medicine.
There is limited nursing staff because the physicians are very hands on! The staff checks you in and out and checks vitals, they also chaperone any procedure, everyone in the office is professional, positive and kind!
Describe your experience with Florida Institute for Reproductive Medicine.
Sometimes you have to wait in the exam room for a little while but it’s worth the wait, when it’s your turn you are the sole focus! Everyone is so kind and informative l, I highly recommend this practice, we have been to 3 different locations and all other then have been great!
Describe the costs associated with your care under Daniel Duffy at Florida Institute for Reproductive Medicine.
It’s expensive but realistic, all their prices are available on their website. An ultrasound costs $125, that’s fairly cheap, the same ultrasound in a outpatient setting is around $1000+. The worst part is that many health insurances do not cover infertility, like my insurance. Unfortunately it’s all out of pocket expenses.
Describe Daniel Duffy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Florida Institute for Reproductive Medicine.
I have many tiny follicles and Dr. Duffy is concerned about high order multiples, he would like me to consider IVF so he can control the amount of embryos. He shared that I can choose one embryo transfer or two. Anything else is unethical and not worth the risk of high order multiples.
10
Doctor
Daniel Duffy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
9
NPS
10
Age 27 - 28
PCOS
Tubal Blockage
European
Income $50K - $99K
3rd of 3 Docs
48 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I felt like he [Dr. Kevin Winslow] treated me like a human. He was so matter of fact and no beating around the bush on what he wanted to do and what we were going to try. He seemed optimistic but didn’t over exaggerate chances for complications. His staff was so amazing they were all so upbeat and cheerful...When you walk In their doors though, you just feel so relaxed it gives you confidence in him and his team...
Nice new clean clinic [Florida Institute for Reproductive Medicine]. I am very picky when it comes to doctors offices that are dusty and dirty. This office is immaculate lay clean and well taken care of. Their bathrooms are clean and sanitized...The girl [nurse at FIRM] who drew my blood and was in the room when I had dye injected in my tubes was so awesome she explained everything I was going to feel and even held my hand when my hubby couldn’t be in the room with me during the test
How was your experience with Kevin Winslow at Florida Institute for Reproductive Medicine?
I felt like he treated me like a human. He was so matter of fact and no beating around the bush on what he wanted to do and what we were going to try. He seemed optimistic but didn’t over exaggerate chances for complications. His staff was so amazing they were all so upbeat and cheerful. And trust me when you have been trying for a baby for 7 years with no luck, another doctors office is NEVER something you enjoy going to. When you walk In their doors though, you just feel so relaxed it gives you confidence in him and his team.... I only was able to try 1 injections therapy before we were unable to continue to pay out of pocket....
What's one piece of advice would you give a prospective patient of Kevin Winslow at Florida Institute for Reproductive Medicine?
Go. Go to him. If you have questions don’t be afraid to ask because he’ll be one of the most straight up physicians you’ll ever meet. And he’ll answer all the questions that have burned over and o er into your brain.
During treatment, were you treated like a number or a human with Kevin Winslow at Florida Institute for Reproductive Medicine?
I felt like he treated me like a human. He was so matter of fact and no beating around the bush on what he wanted to do and what we were going to try. I just ran out of the funds to continue to try. :(
Describe the protocols Kevin Winslow used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
Letrozole and metformin. I had dye injected through my tubes, laparoscopy surgery to clean tubes I don’t remember the injection he gave me
Describe your experience with the nursing staff at Florida Institute for Reproductive Medicine.
The girl who drew my blood and was in the room when I had dye injected in my tubes was so awesome she explained everything I was going to feel and even held my hand when my hubby couldn’t be in the room with me during the test
Describe your experience with Florida Institute for Reproductive Medicine.
Nice new clean clinic. I am very picky when it comes to doctors offices that are dusty and dirty. This office is immaculate lay clean and well taken care of. Their bathrooms are clean and sanitized so you don’t have to worry who sat there before you
Describe the costs associated with your care under Kevin Winslow at Florida Institute for Reproductive Medicine.
Unfortunately most insurance companies do not cover infertility treatments and it was very expensive for us. So much so, that we were only able to go to him for 3 visits. Approximately 400$ per visit
9
Doctor
Kevin Winslow
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
8
NPS
8
Age 29
5 Fertility Medications
Anovulation
PCOS
Poor Egg Quality
European
Income $100K - $199K
Marketer or PR
1st of 3 Docs
3 Fertility Medications With Other Docs
Neutral
Neutral
Unsuccessful
I have now had a failed FET with Dr. von Goeben - she's still a very compassionate Doctor and I'll be moving forward trying for our baby again with her despite our failure. Dr. Sproul von Goeben has provided great bedside manner and answered all questions thoroughly... We only have one other good embryo so I am now doing an ERA and Receptiva test.
[Florida Institute for Reproductive Medicine] Strengths include Dr. Sproul von Goeben's bedside manner and having two offices with one open 24/7. Weakness would be sometimes a little rushed and there can be slight miscommunications stemming from this...Nursing staff still always very pleasant 1 year into seeing them....
How was your experience with Kari Sproul von Goeben at Florida Institute for Reproductive Medicine?
Update: I have now had a failed FET with Dr. von Goeben - she's still a very compassionate Doctor and I'll be moving forward trying for our baby again with her despite our failure. Dr. Sproul von Goeben has provided great bedside manner and answered all questions thoroughly. She seems to genuinely care and I hope to see her for IVF one day. While I haven't yet become pregnant I have hypothalamic amenorrhea and lean PCOS so I think that it may be a tougher diagnosis to tackle than some.
What's one piece of advice would you give a prospective patient of Kari Sproul von Goeben at Florida Institute for Reproductive Medicine?
Since I work 40 hours a week I can't be as selective with my appointment times but if there is flexibility then I would try to see Dr. Sproul von Goeben in this office. I had to see another doctor a couple of times and didn't find that he was as good a fit for me.
During treatment, were you treated like a number or a human with Kari Sproul von Goeben at Florida Institute for Reproductive Medicine?
Review update: I have now had my first frozen embryo transfer which failed. Dr. von Goeben has met via phone with my husband and I to discuss what we can do to identify why our PGS normal (great grading) embryo didn't implant. We only have one other good embryo so I am now doing an ERA and Receptiva test. I was concerned because I had expressed interest in a kitchen sink protocol and wanting to do these test before we lost our girl embryo but she didn't think it was necessary at that point which makes sense and I trusted and of course, I didn't want to add to the cost if she thought it was overkill (we pay all OOP and don't have family help so we've spent $35k at this point and may have to do another retrieval). I have only undergone monitored ovulation induction at this point but she does go out of her way to be kind and explain everything in detail which I appreciate. I'm the type to come with a great deal of research of my own and to ask questions which she facilitated. She also is very kind and explained that she herself underwent IVF. I hope to do IVF with her one day.
Describe the protocols Kari Sproul von Goeben used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
Updated review: Failed FET with low dose (I have a AMH of 15 but low egg quality so OHSS is a huge concern) Gonal-F, Menopur, Lupron trigger as retrieval meds and oral estradiol and PIO / endometrin suppositories as transfer meds. If we can manage to afford another retrieval she suggested even lower doses of Gonal-F (I had 56 eggs retrieved but I only had 2 PGS normal 5-day blastocysts and 1 PGS normal 7-day blast which may have a likelihood to miscarry). I did not get OHSS from my retrieval so the Lupron only trigger definitely avoided it. My concern is that I had so many immature eggs so I think perhaps a higher dose Lupron trigger would have matured them (I have a 16 BMI hence the low dose). I also had a long length of stims which I've read can cause some egg quality deterioration. Previous review: I used Letrozole and trigger shots 6 times (one with Clomid combined) but have yet to become pregnant (I'm 29 with hypothalamic/anovulation/lean PCOS)
Describe your experience with the nursing staff at Florida Institute for Reproductive Medicine.
Updated review: Nursing staff still always very pleasant 1 year into seeing them. The nursing staff has always been pleasant here. No complaints at this point though it's a little early since I haven't yet had the opportunity to do IVF.
Describe your experience with Florida Institute for Reproductive Medicine.
Strengths include Dr. Sproul von Goeben's bedside manner and having two offices with one open 24/7. Weakness would be sometimes a little rushed and there can be slight miscommunications stemming from this. The receipts that they give you have ink that wears off in seconds.
Describe the costs associated with your care under Kari Sproul von Goeben at Florida Institute for Reproductive Medicine.
Updated review: I've now spent about $35K for 6 timed intercourse cycles and one failed FET plus some early testing. We're preparing for an ERA currently. I imagine we'll have to do another retrieval so financially a hurdle in the near future. Previous review: I would estimate that every cycle of ovulation induction cost me about $600 all OOP not including the testing before beginning treatment
Describe Kari Sproul von Goeben's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Florida Institute for Reproductive Medicine.
She highly prefers eSET which I agree with
What specific things went wrong at Florida Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Florida Institute for Reproductive Medicine.
They don't call in prescriptions so I have spent an hour waiting a few times but this was a minor inconvenience although it was later in the evening for me after work and a work-related event.
8
Doctor
Kari Sproul von Goeben
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 31 - 32
4 IUI
1 IVF
Male Factor
PCOS
European
Income $200K - $499K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Freeman is a straight shooter. He tells you like it is and isn’t going to sugar coat anything. Which for me, was refreshing and what I needed. I didn’t want false hope. He is very knowledgeable and will take the time to explain things to you in a way you will understand...We were not just another number with the same protocol as everyone else. Everything was individualized
I loved the clinic [FIRM], specifically their downtown location. I felt the office is well managed and well organized. I was always seen on time and the process was always smooth. The office manager, front office, and back office staff are all so friendly and easy to work with...We were not just another number with the same protocol as everyone else. Everything was individualized
How was your experience with Michael Freeman (deceased) at Florida Institute for Reproductive Medicine?
Dr Freeman is a straight shooter. He tells you like it is and isn’t going to sugar coat anything. Which for me, was refreshing and what I needed. I didn’t want false hope. He is very knowledgeable and will take the time to explain things to you in a way you will understand.
What's one piece of advice would you give a prospective patient of Michael Freeman (deceased) at Florida Institute for Reproductive Medicine?
My one piece of advise would be to do your research. Be knowledgeable about your own fertility and come with questions that he will answer for you so you are involved and understand the treatment plan.
During treatment, were you treated like a number or a human with Michael Freeman (deceased) at Florida Institute for Reproductive Medicine?
I felt most like a human because they made me feel like an individual. Dr freeman knew me and my specific case and i never felt like just a number. My treatment plan was personalIzed to our diagnoses.
Describe the protocols Michael Freeman (deceased) used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
I don’t remember the specific protocols used but I do know they were specific to me and my husbands situation. We were not just another number with the same protocol as everyone else. Everything was individualized
Describe your experience with the nursing staff at Florida Institute for Reproductive Medicine.
The nursing staff was great. Very friendly and compassionate. They understand this is an office that people don’t want to have to visit and are empathetic to that.
Describe your experience with Florida Institute for Reproductive Medicine.
I loved the clinic, specifically their downtown location. I felt the office is well managed and well organized. I was always seen on time and the process was always smooth. The office manager, front office, and back office staff are all so friendly and easy to work with.
Describe the costs associated with your care under Michael Freeman (deceased) at Florida Institute for Reproductive Medicine.
I remember each IUI round cost about 800 dollars including the procedure, medications and ultrasounds.
Describe Michael Freeman (deceased)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Florida Institute for Reproductive Medicine.
I was sufficiently educated on single embryo vs multiple embryo transfer. I don’t know my physicians take on single vs multiple for all of his patients but I know his take for me was that given my past medical history it was safest to do single transfer.
10
Doctor
Michael Freeman (deceased)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
0
NPS
0
Age 31
3 IVF
Endometriosis
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
2nd of 3 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We think very fondly of Dr. Duffy, however, it took one year, and three IVF cycles (including one miscarriage and one chemical pregnancy) to diagnose me with Stage 2 Endometriosis. ... At this time, we asked Dr. Duffy if we should try the ReceptivaDX biopsy to rule out endometriosis. Having no closure from our 3 previous losses, we were willing to try any test possible for an answer. Dr. Duffy did not think we needed to do the test and did
It’s great how this clinic [FL Ins Repro Med] allows you to have a primary doctor. It is comforting to 9 times out of 10 always see the same doctor and build a patient/doctor relationship with them. It really helps heighten your level of comfort in such uncomfortable times. ... The nursing staff overall was good but since transferring to another clinic I realize that Dr. Duffy's office is not great by any means. ...
How was your experience with Daniel Duffy at Florida Institute for Reproductive Medicine?
We came to Dr. Duffy after 3 attempts at another clinic. We had already been through 4 untested embryos, resulting in a chemical and a missed miscarriage. Dr. Duffy recommended PGS screening and the ERA for us immediately. We ended up miscarrying at 8 weeks with our one normal embryo from that cycle with no reason why. Dr. Duffy proceeded by performing a D&C surgery on me the first week of April. We mourned our loss but wanted to remain positive and move forward to try again. We went through two more IVF egg retrievals with the clinic over the summer, neither of them resulting in a normal embryo. One of the cycles was a mini-IVF and the other was a lupron-flare cycle, both were new protocols to us and looking back, not the best protocols for an endometriosis patient. At this time, we asked Dr. Duffy if we should try the ReceptivaDX biopsy to rule out endometriosis. Having no closure from our 3 previous losses, we were willing to try any test possible for an answer. Dr. Duffy did not think we needed to do the test and did not think that was the cause of my issues. He kept circling back to an egg quality issue. Therefore, he felt moving to donor eggs would be the next best protocol. This was a heavy pill to swallow. I am only 31 years old and have normal AMH, FSH, estrogen, progesterone, and every other level. The Recurrent Loss Panel also showed no discrepancies in my bloodwork. However, with the idea of a baby in mind, we proceeded with the donor egg route. We moved on to transfer the two blastocysts created with donor eggs. Once again, we remained positive and hopeful. Dr. Duffy completed the transfer and one week later I had a positive at home pregnancy test. We were very excited and did not take another test until beta day. However, my beta had dropped to show a chemical pregnancy. We did not understand why my body rejected these two embryos. Dr. Duffy even had me on the antihistamine protocol for this transfer with a series of blood thinner shots, antihistamine medication, estrogen and an increased dose of progesterone. We went back to the drawing board and had our re-consult with Dr. Duffy (again). Now, he wanted to perform the ReceptivaDX biopsy and thought I may actually have endometriosis. From the literature in the brochure and on the ReceptivaDX website, it sounded like I would fit the bill. I was unexplained and had a history of 4 miscarriages now within a 2 year span. This is not a normal diagnosis for a 31 year old healthy female. I was a bit frustrated, as I had requested to do the biopsy before diving into donor eggs and was told it was not necessary. We were glad to see Dr. Duffy had warmed to the idea though. We proceeded with the biopsy in November. Three days later my results came back and much to Dr. Duffy's surprise, I had a level of 3.6, indicating that endometriosis was most likely present in my body. Dr. Duffy was shocked and I believe some of his staff were also surprised. We immediately moved to discuss laproscopic surgery to remove the endometriosis. Dr. Duffy explained he would not know what stage it was until he went in for surgery. The lupron depot protocol was not necessary, as we had no embryos left to transfer. I also was very ready to get to the root of the problem and remove it. I was ready to fight whatever was standing in the way of us and our long-awaited baby. Dr. Duffy performed the surgery on December 12th and diagnosed me as stage 2 endometriosis. The photos were appalling. We cannot believe how long I went undiagnosed. We are happy to have removed it by a talented doctor such as Dr. Duffy but we are also frustrated that it took so long to get here and that we lost so much in the process.
What's one piece of advice would you give a prospective patient of Daniel Duffy at Florida Institute for Reproductive Medicine?
Dr. Duffy frequently runs behind for appointments. Better time management overall is needed in his office. Be your own advocate, because sometimes the doctors are not aggressive enough in treatment protocols.
During treatment, were you treated like a number or a human with Daniel Duffy at Florida Institute for Reproductive Medicine?
We have been established patients with Dr. Duffy since November 2018. We think very fondly of Dr. Duffy, however, it took one year, and three IVF cycles (including one miscarriage and one chemical pregnancy) to diagnose me with Stage 2 Endometriosis.
Describe the protocols Daniel Duffy used in your cycles at Florida Institute for Reproductive Medicine and their degree of success.
For the first round, we used birth control followed by gonal f and menopur with our stims cycle. Dr. Duffy had us add in human growth hormone to help with egg quality. After the miscarriage, we tried a lupron-flare round (which did not end up producing any normal embryos) followed by a mini-ivf (which produced 2 eggs and 0 embryos).
Describe your experience with the nursing staff at Florida Institute for Reproductive Medicine.
The nursing staff overall was good but since transferring to another clinic I realize that Dr. Duffy's office is not great by any means.
Describe your experience with Florida Institute for Reproductive Medicine.
It’s great how this clinic allows you to have a primary doctor. It is comforting to 9 times out of 10 always see the same doctor and build a patient/doctor relationship with them. It really helps heighten your level of comfort in such uncomfortable times.
Describe the costs associated with your care under Daniel Duffy at Florida Institute for Reproductive Medicine.
Since we have been with dr. Duffy, our insurance coverage has kicked in and has substantially helped with costs.
0
Doctor
Daniel Duffy
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
0
Clinic
Florida Institute for Reproductive Medicine
FIRM Jacksonville South
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5