George Washington University

Rated 8.8
Strongly recommend: 70%Neutral: 17%Don't recommend: 13%8.8
70% strongly recommend
29 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.5
8.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.3
8.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.3
8.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.8
8.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
489
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 1 office

Washington DC
2150 Pennsylvania Ave NW
Washington, DC 20037

29 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 36
1 IVF
Unexplained
East Asian
Income $200K - $499K
Professor
4th of 4 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Frankfurter is definitely not a chatty "small talk" person that jokes with you all day long...He is a meticulous scientist that pays every attention to the past medical records, does thorough testing and investigation before the diagnosis and treatments, designs individual treatment plan for each different case, makes quick adjustment to the plan when it is needed, cares about the mother-to-be's health
Strengths: The three GWU doctors work as a team and have frequent meetings to discuss patients' cases. All doctors are very competent, responsible, with outstanding training and education background. The clinic's financial advisor is also great at obtaining insurance information and providing quick response to financial questions. The charge for IVF cycles is also lower than some other private clinics in the DMV area in general.
How was your experience with David Frankfurter at George Washington University?
Dr Frankfurter is definitely not a chatty "small talk" person that jokes with you all day long -- but we do not need that from a fertility doctor. He is a meticulous scientist that pays every attention to the past medical records, does thorough testing and investigation before the diagnosis and treatments, designs individual treatment plan for each different case, makes quick adjustment to the plan when it is needed, cares about the mother-to-be's health, and last but not least, he is very up-to-date with the latest medical research. At GWU fertility group, the three doctors work as a team where they discuss patient cases together to finalize the treatment plan. It gives me a sense of safety that each treatment step was agreed upon by a group of outstanding doctors. I find Dr Frankfurter trustworthy and I sincerely believe that he has the patient's best interest at heart. I am glad that I found him and we were successful at our first try.
What's one piece of advice would you give a prospective patient of David Frankfurter at George Washington University?
Dr. Frankfurter may not strike you as a "fun" doctor, but this is truly not important for your fertility health. Having a detail-oriented and attentive doctor such as Dr Frankfurter is so much more important (for your physical, mental and financial health) than having a fun one that jokes with you and answers your question by stating that nothing is to be worried, every unusual lab results could be normal, and there is nothing to be done other than up the dosage in stimulations.
During treatment, were you treated like a number or a human with David Frankfurter at George Washington University?
Doctor Frankfurter is very meticulous in diagnosing and studying past patient history and lab results. For me, there was a thick stack of medical records from three different clinics -- results from the initial consultation and testing, 1 round of IUI and 1 round of IVF and some other related obgyn procedures. I could tell that he spent time studying all of the lab results and designing the treatment plan specifically for my case.
Describe the protocols David Frankfurter used in your cycles at George Washington University and their degree of success.
I had a failed IVF at SGF before switching to Dr Frankfurter. During the first round of IVF at SGF, the doctor stimulated for a whole 15 days, even though the largest follicle already reached 20mm at about 11th or 12th day. It was pretty clear that this first round failed in the end because the eggs were beyond mature and only 4 could be retrieved out of over 12 follicles, and the egg quality was low because the ones retrieved were from the slowest-growing follicles. In the end, three were fertilized, and none could survive to the high-grade blastocyst stage. Based on this previous data point and a round of IUI I did before IVF at SGF, Dr Frankfurter suggested a short stimulation period (9-10 days in total). In comparison, the doctor at SGF that I was seeing for the first round of IVF wouldn't admit that the IVF failed from over stimulation (abnormally long period and very high dosage during the last three days), claimed that I had "empty egg syndrome", and suggested to do a second round immediately with even more aggressive stimulation dosages and procedures. As a female at 35 with no obvious cause for infertility, I doubted the SGF doctor's plan would be the best for my health. I went with Dr. Frankfurter's plan (a normal dosage with a combination of Gonal-F and menopur), got 11 eggs retrieved out of 12-15 follicles at the 9th or 10th day of stimulation (so clearly I don't have "empty egg syndrome" based on this). It turned out that we retrieved too early this time-- most of the eggs were not mature, so only two fertilized. On the call to inform me of this, Dr. Frankfurter did not dodge this possibility to potentially shed responsibility-- instead, he explained that the fertilization rate was consistent with the data from the previous trial, except most of the eggs were not mature this time. Of course, I was a bit upset by the result, but he told me that we should arrange a fresh transfer right away before we jumped on the plan for another cycle, as my progesterone level was still low at that point of the cycle and a fresh transfer gave the embryo a good chance to thrive. Dr. Frankfurter performed the transfer himself two days later, and it was a success. I am expecting a boy next June.
Describe your experience with your nurse at George Washington University. (Assigned nurse: Christine)
The primary nurse is a good communicator, though I have only met her once. Some nurses at the clinic were very bad at drawing blood or finding veins. At my egg retrieval, I told the nurse (don't know her name) about the spots where other nurses had previously used for the IV fluid for my previous surgeries. She ignored that and went for her usual spot even though she clearly couldn't find the vein there, caused a giant bubble in my arm, a bruise greater than the size of a palm, and blood all over the ground. This was the worst IV fluid insertion I have ever encountered -- out of the 5 minor surgical procedures done in my life. Other than that, the other nurses are all pretty nice and polite.
Describe your experience with George Washington University.
Strengths: The three GWU doctors work as a team and have frequent meetings to discuss patients' cases. All doctors are very competent, responsible, with outstanding training and education background. The clinic's financial advisor is also great at obtaining insurance information and providing quick response to financial questions. The charge for IVF cycles is also lower than some other private clinics in the DMV area in general. The weakness: the clinic is relatively small, and resides in the GWU medical faculty group's very old building -- so the waiting room and the offices are not shiny and fancy. The nurses could also use more training at drawing blood.
Describe your experience with your monitoring appointments at George Washington University.
smooth, usually with very little wait (during COVID).
Describe the costs associated with your care under David Frankfurter at George Washington University.
My IVF was 100% covered by the insurance, except for the copays. In total, I spent about $300- 400 (including copays and medication copays) for my IVF treatment at GWU.
Describe David Frankfurter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at George Washington University.
My impression is that for people not at a very advanced age and with no severe fertility issues, the doctor would prefer to transfer one at a time.
10
Doctor
David Frankfurter
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
George Washington University
Washington DC
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unknown Success
NPS
10
NPS
10
Age 43 - 46
2 IVF
Donor Eggs
Diminished Ovarian Reserve
Unexplained
East Asian
Income $100K - $199K
Teacher
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Frankfurter is very calming. His tone of voice is always calm and down-to-earth...explains things very clearly and succinctly...never sugar coats and tries to convey realistic expectations...compassionate and passionate about what he does...has a good sense of humor that is dry and witty, which my husband and I both love...There is a lot of fun and laughter at this practice. I get a warm fuzzy feeling every time I have to go to the office.
There is a lot of fun and laughter at this practice [George Washington University]. I get a warm fuzzy feeling every time I have to go to the office...They all know you and greet you personally...there is a line - most people generally pay attention to the line but there are occasions when someone either purposely or accidentally cuts in front of everyone...For bloodwork, there is a line to wait...If it's your first time with bloodwork and/or sono, they will walk you through the steps.
How was your experience with David Frankfurter at George Washington University?
Dr. Frankfurter is very calming. His tone of voice is always calm and down-to-earth. He explains things very clearly and succinctly. He never sugar coats and tries to convey realistic expectations. We have never been let down by him or felt that he abandoned us. He is compassionate and passionate about what he does. He also wears the best bow ties, which makes my husband jealous as he is also a fellow bow-tie wearer. Dr. Frankfurter also has a good sense of humor that is dry and witty, which my husband and I both love.
What's one piece of advice would you give a prospective patient of David Frankfurter at George Washington University?
Take notes. This advice would, honestly, be for any doctor, but there is so much information given that you will not remember it all. But, also, it's okay to cry and Dr. Frankfurter will allow you the time to cry and process. He will never rush you.
During treatment, were you treated like a number or a human with David Frankfurter at George Washington University?
All of the doctors at The GW Medical Faculty Associates Fertility Center - Dr. Frankfurter, Dr. Humm, and Dr. Lawani - plus all of the nursing and front desk staff are simply amazing. It really feels like an extended family. They all know you and greet you personally. There is a lot of fun and laughter at this practice. I get a warm fuzzy feeling every time I have to go to the office. I really do love it there.
Describe the protocols David Frankfurter used in your cycles at George Washington University and their degree of success.
We tried two protocols initially that failed to work - I don't have the names nor do I remember the medications. Since then, we have used donor eggs and the proctor is simply Lupron injections that start at 20mg every other night, then 10mg, and then 5mg. Estrogen patches - 2 patches every other night. Then progesterone suppositories that start small 25mg and ramp up to 200mg going once a day to twice a day to three times a day. Unfortunately, I have had a pregnancy that led to a miscarriage and a chemical pregnancy that miscarried. All the rest have been negative pregnancy results.
Describe your experience with your nurse at George Washington University. (Assigned nurse: Sara)
Sara is fantastic. We have had 2 other nurse coordinators but they have since left the practice. Sara is not there every day which has been problematic in terms of communication but otherwise, I really love working with Sara. She is compassionate, understanding, quick to respond (when she's there), able to problem-solve - really just all around outstanding.
Describe your experience with George Washington University.
Honestly, the clinic is great. If it's your first time with bloodwork and/or sono, they will walk you through the steps. They greet you by your first name when you walk in the door (once they get to know you). Bloodwork is not an in-and-out as you can have a conversation with the nurses - we talk about hair styles/hair color a lot. Sonogram is also treated with compassion - never rushed. The front desk staff are truly the best and I really love just talking with them.
Describe your experience with your monitoring appointments at George Washington University.
Monitoring appts are from 7-8am, which makes it difficult to get there at 7am because the garage hours changed. It is almost easier to uber there or take the subway (Foggy Bottom stop). There is a line - most people generally pay attention to the line but there are occasions when someone either purposely or accidentally cuts in front of everyone - we are all usually too nice. For bloodwork, there is a line to wait (if there is a line) and then if getting a sono, if not one of the first two people, you will have to wait in the waiting area. If you're getting bloodwork and sono, make sure to plan ahead for time. Sono takes longer and is not quick.
Describe the costs associated with your care under David Frankfurter at George Washington University.
My insurance has covered practically all of the costs and of course, if I have already met my deductible. I have AETNA and we have been very lucky that it covers a lifetime of $50k for fertility treatments. It is difficult to discuss cost because what we have paid for out-of-pocket for each cycle has been different.
Describe David Frankfurter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at George Washington University.
Dr. Frankfurter and the practice in general believe in single embryo transfer. They do not believe it is ethical or morally right to have multiple embryo transfers and they will not do them.
10
Doctor
David Frankfurter
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
George Washington University
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 37
South Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Catherine [Kathryn Humm] gave me helpful information about the potential outcomes of egg-freezing vs. embryo freezing, known donors vs anonymous donors, financial implications of each choice, and the decline in fertility as one ages. These helped me to decide on the option right for me, and she was careful to present everything objectively. She is competent, charismatic and kind.
This is a small clinic that's part of George Washington University Medical Faculty Associates. It is located in a hospital in downtown DC, and the waiting area lacks the fanciness of other clinics I visited. However, it is more affordable and I feel I've received more kind, personalized, and efficient care ... I have never had trouble making an appointment, and they are pretty much available 24-7.
How was your experience with Kathryn Humm at George Washington University?
Catherine gave me helpful information about the potential outcomes of egg-freezing vs. embryo freezing, known donors vs anonymous donors, financial implications of each choice, and the decline in fertility as one ages. These helped me to decide on the option right for me, and she was careful to present everything objectively. She is competent, charismatic and kind.
What's one piece of advice would you give a prospective patient of Kathryn Humm at George Washington University?
I did a lot of research to find her and I'd say she's one of the best in the DMV area. Disclaimer- I haven't begun the egg freezing process yet, so my experience is solely based on the consult and post-fertility testing appointment.
During treatment, were you treated like a number or a human with Kathryn Humm at George Washington University?
Catherine is kind, spends time answering my questions with evidence-based information in terminology that I can understand, and has good interpersonal communication skills. I never felt rushed or as though any of my questions were too dumb. My appointments are always on time, and she spent a full hour with me on two occasions- my initial consult and getting the results of my fertility tests. She presented the results in an easy to understand manner and clearly laid out the process and timeline for egg freezing.
Describe your experience with the nursing staff at George Washington University.
The nurses were kind and efficient.
Describe your experience with George Washington University.
This is a small clinic that's part of George Washington University Medical Faculty Associates. It is located in a hospital in downtown DC, and the waiting area lacks the fanciness of other clinics I visited. However, it is more affordable and I feel I've received more kind, personalized, and efficient care than a friend who is currently undergoing fertility treatments at Shady Grove, which she describes as a reproduction assembly line. I have never had trouble making an appointment, and they are pretty much available 24-7.
10
Doctor
Kathryn Humm
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
George Washington University
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 34 - 36
4 IVF
Unexplained
European
Income $200K - $499K
Business Executive
2nd of 3 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Kathryn Humm] has a wonderful bedside manner, is very understanding about each patient's unique journey, and she is super smart! She changed my protocol each time and didn't give up...she was caring but at the same time frank...I'm also incredibly grateful to her because she told us about secondary insurance in Maryland. We never could have afforded 5 egg retrievals and 4 rounds of IVF without it.
Even the front desk [at George Washington University] makes you feel cared for and not like a number. The finance department is incredible - so dedicated to saving you money (very different from the experience we had at a private clinic). I like that the appointments are at 7am so I never had to miss work. I also like that the nurses correspond by email so you have a record of the information and you don't get mixed up about directions.
How was your experience with Kathryn Humm at George Washington University?
She is an all-star! Compassionate and smart. She made us feel like we were on a team together and we would do everything possible to make a baby. She was very understanding about my work schedule/travel and made suggestions that eased my stress level.
During treatment, were you treated like a number or a human with Kathryn Humm at George Washington University?
I can't say enough good things about Dr. Humm. She has a wonderful bedside manner, is very understanding about each patient's unique journey, and she is super smart! She changed my protocol each time and didn't give up. We always felt like she was caring but at the same time frank. Without Dr. Humm's hard work and creativity, we wouldn't have our baby girl. I'm also incredibly grateful to her because she told us about secondary insurance in Maryland. We never could have afforded 5 egg retrievals and 4 rounds of IVF without it.
Describe the protocols Kathryn Humm used in your cycles at George Washington University and their degree of success.
Dr. Humm adjusted my protocol for each round. She tried different medications, different ways of administering medications, different timing, etc. I also did a scratch test and receptivity test.
Describe your experience with your nurse at George Washington University. (Assigned nurse: Mia)
Mia is such a special person. She is so warm and caring. She is my favorite nurse at GWU. She drew my blood countless times and was present for many of my procedures. She always made me smile and helped me stay calm when I was stressed out.
Describe your experience with George Washington University.
We couldn't ask for better care. Even the front desk makes you feel cared for and not like a number. The finance department is incredible - so dedicated to saving you money (very different from the experience we had at a private clinic). I like that the appointments are at 7am so I never had to miss work. I also like that the nurses correspond by email so you have a record of the information and you don't get mixed up about directions.
Describe your experience with your monitoring appointments at George Washington University.
This was one of the best parts of my experience. It was so easy to come in at 7am. I could get in and out in less than 20 minutes.
Describe the costs associated with your care under Kathryn Humm at George Washington University.
Dr. Humm saved us thousands of dollars because she suggested we get secondary insurance through Maryland. It cut the cost at least in half if not more.
Describe Kathryn Humm's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at George Washington University.
She educated us on our options. We transferred 2 embryos during one of the transfers but just one the rest of the time.
10
Doctor
Kathryn Humm
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
George Washington University
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 30 - 31
2 IUI
Male Factor
PCOS
European
Middle Eastern
Native American
Income $500K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Moving into IUI, she was very candid that our chance of success wouldn't improve much more than timed intercourse. We chose IUI because we felt it would help remove from the of the stress of timed intercourse (and our insurance covered it). Dr. Humm tended to go on the side of conversative when it came to treatment which I really appreciate because I'd like to get pregnant with as little intervention as possible.
She [nurse at George Washington University] was encouraging and offered a little bit of hope during a moment where I was incredibly frustrated, tired, and ready to give up. The nursing staff really goes out of their way to help the patients...if paying out of pocket IUI can run about 1500 per procedure, not including medication costs...The staff runs on a rotation for monitoring and the nurses perform the IUIs.
How was your experience with Kathryn Humm at George Washington University?
Dr. Humm is very thorough in her consultations and actually writes out and sketches what is going on. This was super helpful to me because I love to know all the details of why we go with a certain treatment. I really love my experience so far with Dr. Humm, my only reservation is I wish that I saw her during my IUI procedures.
What's one piece of advice would you give a prospective patient of Kathryn Humm at George Washington University?
Go in to your appointment with an open mind and trust the process. Ask questions.
During treatment, were you treated like a number or a human with Kathryn Humm at George Washington University?
Dr. Humm was very warm and friendly at each visit I had with her. So far in my treatment, I've had two consultations (one for initial diagnosis, and one after treatments with just medication didn't work) and I saw her a handful of times during monitoring. Each visit, Dr. Humm was sure to greet me, ask me how I was doing, and thoroughly explain what was going on. She was the FIRST and so far only doctor to make me feel okay for not being able to lose weight easily (because that's a struggle with PCOS) and the first doctor who really gave me hope when it comes to PCOS and fertility.
Describe the protocols Kathryn Humm used in your cycles at George Washington University and their degree of success.
Dr. Humm evaluated me and diagnosed me with PCOS. I had all the signs of the PCOS and testing confirmed. However, after reviewing we learned that my insulin and glucose levels didn't really certify a true need for metformin so we stopped that treatment. We did move forward with Letrozole since that has a better response for patients with PCOS vs Clomid and she explained the pros and cons of both medications. Moving into IUI, she was very candid that our chance of success wouldn't improve much more than timed intercourse. We chose IUI because we felt it would help remove from the of the stress of timed intercourse (and our insurance covered it). Dr. Humm tended to go on the side of conversative when it came to treatment which I really appreciate because I'd like to get pregnant with as little intervention as possible.
Describe your experience with your nurse at George Washington University. (Assigned nurse: Jasmine)
My nurse is Jasmine and she is really great! She is always prompt to email me with test results and always there to answer any questions. During my first IUI, my period ended up being delayed by 4 days which was confusing and frustrating. Jasmin was super helpful in explaining that sometimes this happens and shared that I wasn't alone in this struggle. In addition to Jasmin, everyone on staff is super friendly. There was one moment before my first IUI where I thought I wasn't responding to my medication. I was crying as I walked out of the ultrasound room and the head nurse came and gave me a hug. She was encouraging and offered a little bit of hope during a moment where I was incredibly frustrated, tired, and ready to give up. The nursing staff really goes out of their way to help the patients.
Describe your experience with George Washington University.
The GWU is a smaller clinic which means you get to know all of the staff fairly quickly. It is centrally located in the city and the monitoring hours are early in the morning which is very helpful for those who work 9-5 jobs. Overall, I love all of these qualities of the clinic. One weakness is that you may not see your exact doctor at every visit. The staff runs on a rotation for monitoring and the nurses perform the IUIs.
Describe the costs associated with your care under Kathryn Humm at George Washington University.
At the present moment, all of my costs were covered by insurance. However, if paying out of pocket IUI can run about 1500 per procedure, not including medication costs.
10
Doctor
Kathryn Humm
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
George Washington University
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
7
NPS
7
Age 36
1 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Unsuccessful
Dr Humm is open to trying new things if asked. Don't hesitate to ask her questions and reach out if you need anything. She is the right balance of professional and compassionate...We did the antagonist protocol with high doses of gonal F and smaller doses of menopur half way into the cycle. We also did an estrogen priming due to my AMH. The number of eggs collected was better than expected.
Monitoring appointments [at George Washington University] were quick with little waiting time...We bought a package of 2 IVF cycles with the second one at a discount. It cost $17,500. This did not include medications. Medications cost another $6k...is a small clinic and I felt like we knew the staff. Even the financial aid coordinator was excellent and we felt we could personally reach out to him at any time. We were well looked after at GW.
How was your experience with Kathryn Humm at George Washington University?
We met with 2-3 different fertility docs at all of the major clinics in the DC area and did not feel completely comfortable with anyone until we met Dr Humm. She explained everything in detail with us and we could tell that she would always keep us informed. We felt like we would be in good hands with her.
What's one piece of advice would you give a prospective patient of Kathryn Humm at George Washington University?
Dr Humm is open to trying new things if asked. Don't hesitate to ask her questions and reach out if you need anything. She is the right balance of professional and compassionate.
During treatment, were you treated like a number or a human with Kathryn Humm at George Washington University?
The entire staff at GW were warm and caring. I felt like I always had someone to reach out to. It was a small and intimate setting and not like a factory. They have a smaller patient load than other fertility clinics in the area.
Describe the protocols Kathryn Humm used in your cycles at George Washington University and their degree of success.
We did the antagonist protocol with high doses of gonal F and smaller doses of menopur half way into the cycle. We also did an estrogen priming due to my AMH. The number of eggs collected was better than expected.
Describe your experience with your nurse at George Washington University. (Assigned nurse: Alejandra)
Alejandra was responsive and friendly. We saw her almost every day for the monitoring appointments. She was always prompt in getting back to us once the cycle started.
Describe your experience with George Washington University.
GW is a small clinic and I felt like we knew the staff. Even the financial aid coordinator was excellent and we felt we could personally reach out to him at any time. We were well looked after at GW.
Describe your experience with your monitoring appointments at George Washington University.
Monitoring appointments were quick with little waiting time.
Describe the costs associated with your care under Kathryn Humm at George Washington University.
We bought a package of 2 IVF cycles with the second one at a discount. It cost $17,500. This did not include medications. Medications cost another $6k.
Describe Kathryn Humm's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at George Washington University.
Dr. Humm was open to more than one embryo transferred at a time. Based on my age and because we transferred them on day 3, she recommended two.
What specific things went wrong at George Washington University?
  • Failed to order appropriate test
Describe the specific things that went wrong at George Washington University.
We decided to leave this clinic primarily due to financial reasons. GW does not offer a shared risk program for people paying out of pocket and we could not afford to have another failure without the assurance of getting some money back. But after leaving, our new Dr and clinic gave us better results. The new Dr recommended a test for my husband based on results from the first cycle with GW. This proved to be beneficial. I was disappointed Dr Humm did not investigate the male side further based on our embryonic development, which stopped after day 3. We also wonder if the new clinic has a better lab or less disturbance of the embryos since our embryos did better in the new lab and all made it to day 5. The new lab houses embryos independent of other patient embryos so that they are not disturbing yours when retrieving or checking on others. GW may have this set up as well but it was never explained to us this way in the orientation. Of course, our better results with embryo development with the new clinic could also be the luck of the cycle.
7
Doctor
Kathryn Humm
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
George Washington University
Washington DC
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
7
NPS
5
Age 35 - 37
Donor Eggs
Diminished Ovarian Reserve
European
Income $100K - $199K
Teacher
2nd of 2 Docs
IVF With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Humm is a caring and attentive practitioner. ... We were ready for and needed change to move forward after 3 failed transfers, which was our reason for changing doctors. It had nothing to do with Dr. Humm. ... Dr. Humm always took the time (in person, over the phone and via email) to respond to questions and ensure that I was comfortable and understood the decisions being made.
The team is small- 4 doctors, so you get a personalized experience and all of the doctors get tot know you and are familiar with the details of your case- I appreciated this attention to detail. However, because of the team way they operate, my actual dr. never did one of my 3 transfers or the EFT procedures leading up to my transfers. ... The clinic offered 2 frozen egg banks through which we could purchase frozen eggs. That cost was $18,000.
How was your experience with Kathryn Humm at George Washington University?
Dr. Humm is a caring and attentive practitioner. As stated, she always explained our choices and decisions and was very responsive and a good communicator. We were ready for and needed change to move forward after 3 failed transfers, which was our reason for changing doctors. It had nothing to do with Dr. Humm.
What's one piece of advice would you give a prospective patient of Kathryn Humm at George Washington University?
Don't be afraid to ask questions, Dr. Humm will always take your questions seriously and take the time to go through them with you.
During treatment, were you treated like a number or a human with Kathryn Humm at George Washington University?
Dr. Humm always took the time (in person, over the phone and via email) to respond to questions and ensure that I was comfortable and understood the decisions being made.
Describe the protocols Kathryn Humm used in your cycles at George Washington University and their degree of success.
We first used frozen (anonymous) donor eggs. Prior to doing that, under Dr. Humm's advice, we chose to do an EFT test through Yale. We actually had to repeat the test and we got some good data about my absorption of estrogen and progesterone from this test. We then purchased a cohort of 8 eggs, from which we got 2 embryos, one which we immediately transferred and ended in a chemical pregnancy. The 2nd we froze and transferred a few months later. We adjusted my protocol a bit, adding in prednisone and baby asprin (I have multiple auto-immune issues). This one was a negative test.
Describe your experience with your nurse at George Washington University.
The nurse assigned to me was clear and always friendly and professional.
Describe your experience with George Washington University.
The team is small- 4 doctors, so you get a personalized experience and all of the doctors get tot know you and are familiar with the details of your case- I appreciated this attention to detail. However, because of the team way they operate, my actual dr. never did one of my 3 transfers or the EFT procedures leading up to my transfers.
Describe the costs associated with your care under Kathryn Humm at George Washington University.
The clinic offered 2 frozen egg banks through which we could purchase frozen eggs. That cost was $18,000. Luckily, our insurance covered most of the transfers and associated costs. Each EFT cost $600 (we did 4 of them) and that was out of pocket.
Describe Kathryn Humm's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at George Washington University.
Dr. Humm always made it clear it was our decision to transfer 1 or 2, but it did seem they very much preferred to transfer 1 at the clinic.
7
Doctor
Kathryn Humm
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
George Washington University
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Successful
NPS
10
NPS
10
Age 33 - 37
1 IVF
Unexplained
East Asian
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He's very thorough. He's a bit matter of fact in his manner, but he laid out all the pros and cons of our options and never once did he make us feel like our chances were hopeless. He also took the time to answer any questions we had. The only time I felt a bit dismissed by him was when I showed him my BBT charts...Dr. Frankfurter was candid about our situation and our options, but comes across as very knowledgeable and concerned. On procedure days, Dr. Frankfurter and all the staff were so kind, understanding, and helpful.
The staff [at GWU] are incredible. They were very patient at explaining things to me, even when I'd keep repeating questions...It was efficient but a bit factory-like. You stand in line for your blood draw than you stand in line for the ultrasound monitoring....They [RN's] clearly had a large case load and were sometimes slow to follow up, so I just had to be on top of the communication. But they were always courteous and helpful, never made me feel bad, talked down to, or less of a person.
How was your experience with David Frankfurter at George Washington University?
Dr. Frankfurter is highly ranked for a reason. He's very thorough. He's a bit matter of fact in his manner, but he laid out all the pros and cons of our options and never once did he make us feel like our chances were hopeless. He also took the time to answer any questions we had. The only time I felt a bit dismissed by him was when I showed him my BBT charts and he told me that they weren't useful in helping TTC. When I panicked over misunderstanding the dosage on my trigger shot, he was the on-call dr and was so nice and patient, explaining to me what to do, and then telling me I did exactly what I should have done (calling him for help), and that it would all be ok. I feel that he's meticulous, and he really listens and cares.
What's one piece of advice would you give a prospective patient of David Frankfurter at George Washington University?
Dr. Frankfurter is high in demand, so making appointments with him can be difficult. He books up fast! Expect at least a month wait before you can get a consultation appointment.
During treatment, were you treated like a number or a human with David Frankfurter at George Washington University?
The staff are incredible. They were very patient at explaining things to me, even when I'd keep repeating questions. Dr. Frankfurter was candid about our situation and our options, but comes across as very knowledgeable and concerned. On procedure days, Dr. Frankfurter and all the staff were so kind, understanding, and helpful. They joked around with us to help lighten the mood when they knew we were nervous. The nursing staff are really wonderful people too, as they come to know each individual patient from the daily monitoring. They listened to my fears and emotions, and never made me feel less of a person.
Describe the protocols David Frankfurter used in your cycles at George Washington University and their degree of success.
I don't remember the specifics for egg retrieval, but I was on birth control and lupron (for suppression) for a month before the transfer. I was also on progesterone suppositories and vivelle estrogen.
Describe your experience with your nurse at George Washington University. (Assigned nurse: Venecia Williams)
They clearly had a large case load and were sometimes slow to follow up, so I just had to be on top of the communication. But they were always courteous and helpful, never made me feel bad, talked down to, or less of a person. My assigned nurse even sat down with me to give me an impromptu tutorial on injections after I'd already taken a class, when I was nervous about the first injection.
Describe your experience with George Washington University.
They aren't the most expensive, but not the cheapest. I chose them for the doctor and overall clinic feel. I like that they're in a prestigious university setting, and have a great relationship with the university hospital and medical team. Being in this setting means they're very up-to-date with current research. They are less likely to turn away patients too, from what I understood when researching them originally, because of their university/teaching mission.
Describe your experience with your monitoring appointments at George Washington University.
It was efficient but a bit factory-like. You stand in line for your blood draw than you stand in line for the ultrasound monitoring. There's an unspoken rule about when to keep the door to the changing room open/closed (open if any of the 2 changing rooms are available, closed if both are occupied) and who sits in the chair by the door (whoever is next waiting for a changing room). Since the two lines are right next to each other, sometimes it got confusing and frustrating when a new, uninformed patient sat in the chair waiting for a blood draw because they didn't want to stand in line, or someone closed the door when there was a changing room available.
Describe the costs associated with your care under David Frankfurter at George Washington University.
The first time we had insurance coverage, so I believe we paid less than $7000 for egg retrieval, ICSI, embryo storage, and egg transfer, but more with medications. This time, we don't have insurance coverage and are paying out of pocket, so the expenses are more. We haven't calculated our costs yet for our treatment yet.
Describe David Frankfurter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at George Washington University.
Dr. Frankfurter is very responsible and wants to limit the chances of multiples whenever possible. He told us he preferred to only transfer 1 embryo, which was fine with us.
10
Doctor
David Frankfurter
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
10
Clinic
George Washington University
Washington DC
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
9
Age 39
1 Fertility Medications
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Humm provided two hour-long consultations with us to help us understand our particular diagnosis and all of our options. She openly and patiently answered so many of our questions and drew diagrams and provided data we needed to make decisions...She spent a great deal of time explaining all of our options and when she thought we were hesitant about IVF suggested we could try IUI as a way to test the waters.
They are a smaller clinic [GWU] who tend to take a more conservative approach to embryo transfers (I understood it that they prefer single in most cases). They provide individualized attention. Further, when we raised with our doctor the financial difficulty of paying out of pocket (our insurance does not cover any fertility treatments) their admin staff followed up and worked with us to address to the extent that they could our concerns.
How was your experience with Kathryn Humm at George Washington University?
She is kind, patient, and compassionate. She spent a great deal of time explaining all of our options and when she thought we were hesitant about IVF suggested we could try IUI as a way to test the waters. We found her to be warm and thoughtful and also direct about what to expect - she gave us a frank assessment of our odds and noted she and the clinic in general are conservative (for example, they transfer multiple eggs less than the average at other clinics).
What's one piece of advice would you give a prospective patient of Kathryn Humm at George Washington University?
If you are looking for a super capable doctor who will spend the time to explain everything to you and answer all of your questions she is the doctor for you.
During treatment, were you treated like a number or a human with Kathryn Humm at George Washington University?
Dr Humm provided two hour-long consultations with us to help us understand our particular diagnosis and all of our options. She openly and patiently answered so many of our questions and drew diagrams and provided data we needed to make decisions. As things progressed with my initial cycle she was available to answer random questions or concerns I sent to my nurse. Further, she remembered and followed up on a financially-related query I made in one of our consultations; subsequently one of the admin folks provided us the information we needed.
Describe the protocols Kathryn Humm used in your cycles at George Washington University and their degree of success.
For us she prescribed one cycle of estrace (estrogen priming), then Gonal and Menopur stimulation along with Cetrocide for the latter end of stim with a trigger shot of Ovidrel.
Describe your experience with your nurse at George Washington University. (Assigned nurse: Sarah)
Sarah was very prompt in replying to my messages and emails and patient with my many questions regarding my protocol (I wanted to know the ins and outs, she even scheduled a call with me to walk me through what each medication does).
Describe your experience with George Washington University.
They are a smaller clinic who tend to take a more conservative approach to embryo transfers (I understood it that they prefer single in most cases). They provide individualized attention. Further, when we raised with our doctor the financial difficulty of paying out of pocket (our insurance does not cover any fertility treatments) their admin staff followed up and worked with us to address to the extent that they could our concerns.
Describe the costs associated with your care under Kathryn Humm at George Washington University.
IVF Global (1 fresh retrieval; 1 FET) was approx $10,500 with PGS another $5,000 or so, additional FETs $4,500
Describe Kathryn Humm's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at George Washington University.
Dr Humm noted GW tends to err on the side of single embryo transfers for most patients (i.e. they are more conservative).
9
Doctor
Kathryn Humm
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
George Washington University
Washington DC
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
8
Age 35
1 IUI
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
We had a history of a number of unexplained losses, and as soon as we sat down, Dr. Frankfurter launched into a review of these that made it clear he had closely studied our case. He operates at a very technical level, but also took the time to acknowledge what a hard time we’ve been through....Dr. Frankfurter clearly understands all the clinical ins and outs of our case...I do wish he was more accessible by phone or e-mail for emergency situations that arise between appointments, particularly because it is so difficult to get a consultation with him.
This is not an upscale fertility clinic. The waiting rooms and treatment rooms are nothing fancy, but you are there for the people with an academic interest in reproductive endocrinology, not for the perks. Monitoring takes place from 7-745 am each morning, and if you get the timing wrong, you’ll sit for a long time...everyone is doing their best to provide comfort and efficiency...The nurses and front desk staff are all very nice.
How was your experience with David Frankfurter at George Washington University?
Dr. Frankfurter clearly understands all the clinical ins and outs of our case and the challenges we’ve faced. He is not pushy about treatment, and he is also realistic about chances. He does not spend time injecting a lot of false hope, preferring just to focus on next steps. I do wish he was more accessible by phone or e-mail for emergency situations that arise between appointments, particularly because it is so difficult to get a consultation with him.
What's one piece of advice would you give a prospective patient of David Frankfurter at George Washington University?
Go for the technical knowledge, not for the hand-holding.
During treatment, were you treated like a number or a human with David Frankfurter at George Washington University?
It took a long time to get an appointment with Dr. Frankfurter himself, but when we did we felt it was worthwhile. We had a history of a number of unexplained losses, and as soon as we sat down, Dr. Frankfurter launched into a review of these that made it clear he had closely studied our case. He operates at a very technical level, but also took the time to acknowledge what a hard time we’ve been through.
Describe the protocols David Frankfurter used in your cycles at George Washington University and their degree of success.
We did a natural cycle IUI using only a trigger shot. I confess I thought the timing of the trigger and IUI was close, however the procedure did result in a pregnancy. Unfortunately, we had to terminate the pregnancy due to a severe chromosomal abnormality. We will likely be moving on to IVF with PGS, and will stay with Dr. Frankfurter and his advice in doing so.
Describe your experience with your nurse at George Washington University. (Assigned nurse: Jasmine)
The nurses and front desk staff are all very nice. The approach of GW is in general less “luxurious” than some of the private clinics, but everyone is doing their best to provide comfort and efficiency.
Describe your experience with George Washington University.
This is not an upscale fertility clinic. The waiting rooms and treatment rooms are nothing fancy, but you are there for the people with an academic interest in reproductive endocrinology, not for the perks. Monitoring takes place from 7-745 am each morning, and if you get the timing wrong, you’ll sit for a long time in a crowded waiting room of stressed out women and couples. No one is going through this process for fun or luxury, however, so to me it only matters that we get the best, most thoughtful, and intelligent care.
Describe the costs associated with your care under David Frankfurter at George Washington University.
A natural cycle IUI cost us $1000, plus the cost of the trigger shot ($100). We have no insurance coverage for ART, and paid this out-of-pocket.
7
Doctor
David Frankfurter
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
George Washington University
Washington DC
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
9
Age 37
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Humm really wants me to avoid twins, so she will not allow me to do IUI with injectibles. She said IVF was the best course of action for us, but we do not have insurance so would prefer less invasive treatments first...spent lots and lots of time with us. She answered all of our questions and took time to make sure we really understood the pros and cons. She took into account my individual medical history in her recommendations.
Our nurse [at George Washington University] responds to emails within minutes with details responses to questions. Our main interactions with her are to do follow-up stuff (like sign consent forms) after an appointment with Dr. Humm...Coffee/tea available in the lobby. Small facility. I get the impression that they take harder cases and offer hope. I never felt like this was a fertility factory like I hear about from larger clinics.
How was your experience with Kathryn Humm at George Washington University?
Dr. Humm sits down with you and takes notes as a visual aid while she talks to you. She answers questions thoroughly. She (via a nurse) responds to questions very quickly. She calmly and clearly explains things.
What's one piece of advice would you give a prospective patient of Kathryn Humm at George Washington University?
It helped move things more quickly that I came from another GW MFA practice -- she could see relevant records without me having to do anything.
During treatment, were you treated like a number or a human with Kathryn Humm at George Washington University?
Dr. Humm spent lots and lots of time with us. She answered all of our questions and took time to make sure we really understood the pros and cons. She took into account my individual medical history in her recommendations.
Describe the protocols Kathryn Humm used in your cycles at George Washington University and their degree of success.
We are just beginning treatment with Dr. Humm. She gave us several options for treatment. For a variety of reasons, and with Dr. Humm's approval, we are trying without intervention for a few more cycles. We are in the first cycle of that trial. Then we will us clomid with either TI or IUI. Dr. Humm really wants me to avoid twins, so she will not allow me to do IUI with injectibles. She said IVF was the best course of action for us, but we do not have insurance so would prefer less invasive treatments first.
Describe your experience with your nurse at George Washington University. (Assigned nurse: Jasmine)
Our nurse responds to emails within minutes with details responses to questions. Our main interactions with her are to do follow-up stuff (like sign consent forms) after an appointment with Dr. Humm.
Describe your experience with George Washington University.
Coffee/tea available in the lobby. Small facility. I get the impression that they take harder cases and offer hope. I never felt like this was a fertility factory like I hear about from larger clinics.
Describe the costs associated with your care under Kathryn Humm at George Washington University.
My insurance covers diagnosis, so I haven't paid anything out of pocket so far.
Describe Kathryn Humm's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at George Washington University.
Dr. Humm very much wants to avoid twins with me because of my increased risk of pre-eclampsia.
9
Doctor
Kathryn Humm
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
George Washington University
Washington DC
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 28 - 29
2 IVF
Recurrent Pregnancy Loss
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
5 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Frankfurter tailored my care to my individual needs. With my first egg retrieval, I got only 3 eggs (2 mature). Both fertilized but weren’t growing appropriately. We put both in on Day 3. BFN. With the second cycle, he totally changed things up, and we got 20 eggs! I really appreciated his willingness to think outside the box. He isn't afraid of the tough cases.
Since its at a university [George Washington U], the clinic doesn't have all the bells and whistles as some of the newer clinics. But I found the doctors to be far more qualified here than anywhere else. That's what really matters! With GW, I didn't feel like I had to be my own advocate. I let them do the work, and I fully trusted them.... The nursing staff became my family. They are responsive and sympathetic.
How was your experience with David Frankfurter at George Washington University?
I fully trust Dr. Frankfurter and can't recommend him enough. He is truly invested in all of his cases, and I felt truly cared about (not just as a patient, but as a person). He's responsive and willing to mix things up to get different results. He learns as he goes and tailors treatment protocol to each individual.
What's one piece of advice would you give a prospective patient of David Frankfurter at George Washington University?
I would tell any IVF patient (not just those of Dr. Frankfurter) to ignore the self-deprecating thoughts. You are resilient, brave, and strong! Specifically regarding Dr. Frankfurter, just trust him. I've wasted so much time turning to "Dr. Google." Dr. Frankfurter is so smart and detail oriented. Just live your life, and let him do the work!
During treatment, were you treated like a number or a human with David Frankfurter at George Washington University?
Dr. Frankfurter tailored my care to my individual needs. With my first egg retrieval, I got only 3 eggs (2 mature). Both fertilized but weren’t growing appropriately. We put both in on Day 3. BFN. With the second cycle, he totally changed things up, and we got 20 eggs! I really appreciated his willingness to think outside the box. He isn't afraid of the tough cases.
Describe the protocols David Frankfurter used in your cycles at George Washington University and their degree of success.
With my first fresh cycle, I started with birth control. We learned that it over-suppressed me, and did estrogen priming the next time. The results showed a huge improvement. I stimmed with Menopour and Follistim. I triggered with Lurpon. I went from 3 eggs to 20. With my FETs, I started estrogen on CD 3. I added in progesterone around approx. CD 18. If a positive result, I'd continue both to 12ish weeks.
Describe your experience with your nurse at George Washington University. (Assigned nurse: Alejandra)
The nursing staff became my family. They are responsive and sympathetic.
Describe your experience with George Washington University.
Since its at a university, the clinic doesn't have all the bells and whistles as some of the newer clinics. But I found the doctors to be far more qualified here than anywhere else. That's what really matters! With GW, I didn't feel like I had to be my own advocate. I let them do the work, and I fully trusted them.
Describe your experience with your monitoring appointments at George Washington University.
Highly efficient. I was usually in and out in 10 minutes.
Describe the costs associated with your care under David Frankfurter at George Washington University.
We paid fully out-of-pocket. I found their packages to also be the most reasonable of all clinics we looked at.
Describe David Frankfurter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at George Washington University.
Dr. Frankfurter will transfer one embryo most of the time as its safest for mom and baby.
10
Doctor
David Frankfurter
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
George Washington University
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
2017 - 2018, Unknown Success
NPS
7
NPS
8
Age 38 - 39
5 IUI
Male Factor
Income $100K - $199K
2nd of 2 Docs
Donor Sperm
Neutral
Neutral
Success w/ Doc Not sure
Ms Lalwani [Dr. Sasmira Lalwani] is a very understanding and compassionate person. But, since she is very busy, you have to communicate with her through a nurse, which was fine, as the nurse was very capable; but without a good nurse this system may have been a nightmare. It is also very hard to get an appointment from her as well. Ms Lalwani stayed away from more complicated treatments such as IVF with me although I am older. She was even against medicated cycle for the first two times, but I had to force her. The same was true fro use of progesterone. She prescribed progesterone only after 2 chemical pregnancies, which frankly I am not sure was due to low progesterone. But after 5 cycles with donor sperm and 4 of them medicated, I kinda wish she was more forceful.
GWU is a small clinic, which does not make you feel like you are a number in a factory. They have a system that works. The regular cycle visits are handled by stand in physician (or nurse) of the day, which I got used to. Still, I would like to see my physician more often.... 1- Natural cycle (negative) 2 - Clomid (Chemical) 3- Clomid (negative) 4- Femara 5 mg (chemical) 5- Femara 5 mg (cancelled due to poor response) 6-Femara 7.5 mg, prometrium after IUI
How was your experience with Sasmira Lalwani at George Washington University?
Ms Lalwani is a very understanding and compassionate person. But, since she is very busy, you have to communicate with her through a nurse, which was fine, as the nurse was very capable; but without a good nurse this system may have been a nightmare. It is also very hard to get an appointment from her as well. Ms Lalwani stayed away from more complicated treatments such as IVF with me although I am older. She was even against medicated cycle for the first two times, but I had to force her. The same was true fro use of progesterone. She prescribed progesterone only after 2 chemical pregnancies, which frankly I am not sure was due to low progesterone. But after 5 cycles with donor sperm and 4 of them medicated, I kinda wish she was more forceful. But I really appreciate her bedside manners.
What's one piece of advice would you give a prospective patient of Sasmira Lalwani at George Washington University?
Make your research and be proactive.
During treatment, were you treated like a number or a human with Sasmira Lalwani at George Washington University?
Ms Lalwani has perfect bedside manners and she never forced me into more radical solutions just to be successful. She always tried to stay on the side of natural processes.
Describe the protocols Sasmira Lalwani used in your cycles at George Washington University and their degree of success.
1- Natural cycle (negative) 2 - Clomid (Chemical) 3- Clomid (negative) 4- Femara 5 mg (chemical) 5- Femara 5 mg (cancelled due to poor response) 6-Femara 7.5 mg, prometrium after IUI
Describe your experience with your nurse at George Washington University. (Assigned nurse: Sarah Spector)
All team members in GWU are perfect communicators and are very compassionate.
Describe your experience with George Washington University.
GWU is a small clinic, which does not make you feel like you are a number in a factory. They have a system that works. The regular cycle visits are handled by stand in physician (or nurse) of the day, which I got used to. Still, I would like to see my physician more often.
Describe the costs associated with your care under Sasmira Lalwani at George Washington University.
$150 for first, $75 for subsequent visits. 1100 IUI cycle.
7
Doctor
Sasmira Lalwani
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
George Washington University
Washington DC
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 34
Male Factor
Unexplained
Income $100K - $199K
Operations
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We were diagnosed with male factor unexplained infertility. After completing all of the routine tests, Dr Chiles suggest sperm extraction surgery. She carefully explained how painful the surgery could be and that there were no guarantees sperm would be found. Dr Chiles was able to extract 4 vials of sperm which are now frozen, awaiting IVF...Dr Chiles was extremely attentive at every appointment. She gave my husband her sole attention and remained empathetic yet honest throughout the entire process.
[GWU] Our intake was always done by the same nurse. She was very nice, and would always joke with my husband and I. We always looked forward to seeing her at our appointments. The executive assistant Doretta is no joke! She knows her stuff, as a result she's ALWAYS busy....The 2 locations in DC don't have street parking, train to Foggy bottom or park in the garage....Apparently it was a simple miscommunication because results aren't given over the phone.
How was your experience with Kelly Chiles at George Washington University?
There were times my husband and I would leave our appointment with Dr Chiles and I would be in tears! Although fearful, I was confident that Dr Chiles would do whatever she could to help us achieve our dream. She was rooting for us! After finding out our insurance covered an "experimental" procedure, she was so happy that we were both jumping with excitement. Her bedside manner is impeccable. We always felt safe and secure at our appointments.
What's one piece of advice would you give a prospective patient of Kelly Chiles at George Washington University?
Relax, you're in great hands. No matter the outcome, Dr Chiles and her team will take great care of you.
During treatment, were you treated like a number or a human with Kelly Chiles at George Washington University?
Dr Chiles was extremely attentive at every appointment. She gave my husband her sole attention and remained empathetic yet honest throughout the entire process. She always welcomed us with a huge smile, hug, and kiss! The staff is warm and friendly.
Describe the protocols Kelly Chiles used in your cycles at George Washington University and their degree of success.
We were diagnosed with male factor unexplained infertility. After completing all of the routine tests, Dr Chiles suggest sperm extraction surgery. She carefully explained how painful the surgery could be and that there were no guarantees sperm would be found. Dr Chiles was able to extract 4 vials of sperm which are now frozen, awaiting IVF.
Describe your experience with the nursing staff at George Washington University.
Our intake was always done by the same nurse. She was very nice, and would always joke with my husband and I. We always looked forward to seeing her at our appointments. The executive assistant Doretta is no joke! She knows her stuff, as a result she's ALWAYS busy. Be patient, be patient. She will call you back and/or return your email.
Describe your experience with George Washington University.
Dr Chiles was my husband's urologist. Once his sperm was extracted we no longer had to visit her. She is really good and usually has back to back appointments. She works out of a few different offices, pay attention when setting appointments. The 2 locations in DC don't have street parking, train to Foggy bottom or park in the garage.
What specific things went wrong at George Washington University?
  • Failed to call with results
Describe the specific things that went wrong at George Washington University.
We were told Dr Chiles would call us with test results. After 2 weeks of waiting, the nurse informed us that an appointment would be needed to discuss the results. This added another 1.5 weeks. Apparently it was a simple miscommunication because results aren't given over the phone.
10
Doctor
Kelly Chiles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
George Washington University
Washington DC
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
7
NPS
8
Age 40 - 41
4 IVF
Unexplained
European
1st of 2 Docs
Donor Eggs With Other Docs
Neutral
Neutral
Unsuccessful
Sometimes Dr Lalwani had difficulty explaining concepts, though she was patient and kind and answered questions. Some embryo transfers were tough, in that it took several times to place the catheter. It never hurt, but having to go to the bathroom and feeling like your doctor couldn’t get the catheter right was upsetting.
The strength is that the doctors all meet once/week to discuss each patient so it seems it doesn’t matter which doctor is your primary at the practice. Also, they rotate procedure schedules so you might get any doctor for the retrieval or ultrasounds. Dr. Frankfurter leads the practice and I did like him a lot and he did one of my retrieval’s and transfers and he instilled a lot of confidence. You get a lot of attention in this practice, get a lot of face time with the physicians, who perform the ultrasounds
How was your experience with Sasmira Lalwani at George Washington University?
Sometimes Dr Lalwani had difficulty explaining concepts, though she was patient and kind and answered questions. Some embryo transfers were tough, in that it took several times to place the catheter. It never hurt, but having to go to the bathroom and feeling like your doctor couldn’t get the catheter right was upsetting.
What's one piece of advice would you give a prospective patient of Sasmira Lalwani at George Washington University?
Make sure you read a lot about your procedures and ask questions at appointments, but know she will also take phone calls and answer you on the patient portal emails.
During treatment, were you treated like a number or a human with Sasmira Lalwani at George Washington University?
Dr Lalwani is very kind and was willing to schedule time to talk to us. We had an appointment after a procedure to talk about what happened and what we might try next time.
Describe the protocols Sasmira Lalwani used in your cycles at George Washington University and their degree of success.
I used GonalF,225, menipur, 150, &cetrotide. I triggered with leuprolide. This seemed to work for me as I had 14 or 15 eggs retrieved each time. I used pills for estrogen and progesterone suppositories for preparing for transfers. My first 2cycles I had 1 & 2 5-day blasts, after PGS testing. I was able to do 2 FETs, because one blast didn’t survive the thaw. My other 2 transfers were fresh, because the doctors didn’t know why my FETs didn’t take, and thought with older eggs, maybe the embryos would do better in a fresh transfer.
Describe your experience with your nurse at George Washington University. (Assigned nurse: Sarah)
Sarah was a great nurse. She was very good with emailing me instructions (as I requested so I wouldn’t get confused) and called with results as well. She was very clear, could answer complex questions and scheduling questions, was thorough and kind. Her responses were very prompt. The other nurses I saw regularly were the flabotamists, Mia and I think Michelle. They were both quite good, very patient and kind. I had several different nurses for my retrieval’s, and I think they were all good.
Describe your experience with George Washington University.
The strength is that the doctors all meet once/week to discuss each patient so it seems it doesn’t matter which doctor is your primary at the practice. Also, they rotate procedure schedules so you might get any doctor for the retrieval or ultrasounds. Dr. Frankfurter leads the practice and I did like him a lot and he did one of my retrieval’s and transfers and he instilled a lot of confidence. You get a lot of attention in this practice, get a lot of face time with the physicians, who perform the ultrasounds. It’s hard to be unbiased since I did not have any success here, but I wonder how much larger clinics have an advantage of seeing so many more patients. I have heard that smaller, university places will take tougher patients, but I didn’t have any compounding issues other than age.
Describe your experience with your monitoring appointments at George Washington University.
You would sign in, wait in line for a blood draw, return to the seated waiting are for an ultrasound. There were two changing rooms for the one ultrasound machine, one patient would get undressed while the other was in the room. It actually ran very well and only a couple of times was it very crowded. Most of the time it was very busy but quick. Typically in and out in 30 minutes or less.
Describe the costs associated with your care under Sasmira Lalwani at George Washington University.
I believe each round with ICSI were $12000 plus PGS (plus meds, $6000) and the last two rounds were a package with ICSI of $17500, and the meds were still $6000/round)
Describe Sasmira Lalwani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at George Washington University.
For PGS tested embryos, they only do SET. They only tell you the sex once the lab chooses the best embryo. I was fine with that, I don’t know if they may have accommodated had I asked for a specific sex, but I think no. When the PGS tested rounds didn’t work, I had multiple embryos transferred at 2 & 3 days fresh. All rounds were negative. (Not even chemical)
7
Doctor
Sasmira Lalwani
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
George Washington University
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2013 - 2015, Successful
NPS
10
NPS
10
Age 35 - 37
3 IUI
4 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Frankfurter was great at explaining the procedures and protocols and why he was recommending them for us. He's friendly, but not overly warm, which was what we liked. He answered all of our questions fully and did not ever make us feel silly for asking. He's a little conservative on his approach, but not stuck in his way. Over the time we saw him he changed general protocols based on current peer-reviewed studies.
The nursing staff [at GWU Fertility] was amazing! Unfortunately, there were a lot who left as I went through cycles (I believe most, if not all, left for reasons that were not about the clinic, but their commute, own health issues, etc.) but each new nurse was great. They were always available to answer questions, give results, and let me know next steps.
How was your experience with David Frankfurter at George Washington University?
Dr. Frankfurter was great at explaining the procedures and protocols and why he was recommending them for us. He's friendly, but not overly warm, which was what we liked. He answered all of our questions fully and did not ever make us feel silly for asking. He's a little conservative on his approach, but not stuck in his way. Over the time we saw him he changed general protocols based on current peer-reviewed studies.
What's one piece of advice would you give a prospective patient of David Frankfurter at George Washington University?
Be prepared for a wait to get in to see him at the beginning of each cycle, but know that once you get in he will do everything to help you out and make sure your cycle goes well.
During treatment, were you treated like a number or a human with David Frankfurter at George Washington University?
Dr. Frankfurter, the other REs, the nurses, and the staff were all wonderful. They all knew who we were, where we were in our cycle, and were very caring. It's a busy office, so there can be waits for initial meetings, but once you are in a cycle they make sure you get everything you need.
Describe your experience with your nurse at George Washington University.
The nursing staff was amazing! Unfortunately, there were a lot who left as I went through cycles (I believe most, if not all, left for reasons that were not about the clinic, but their commute, own health issues, etc.) but each new nurse was great. They were always available to answer questions, give results, and let me know next steps.
Describe your experience with George Washington University.
I loved that the 3 REs and nurse staff met to discuss each patient even though Dr. Frankfurter was the one making the decisions for my care. This meant that no matter which RE was doing my monitoring or procedures they knew who I was, where I was in my cycle, and what I had previously done. Everyone was rooting for us and were so happy when we were successful. I always preferred when Dr. Frankfurter did my procedures since he was my primary RE, but was happy to have any of them -- they were all good!
Describe your experience with your monitoring appointments at George Washington University.
Monitoring was set for early morning and you just showed up. They were well organized and got through a lot of people without huge waits or making you feel rushed.
10
Doctor
David Frankfurter
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
George Washington University
Washington DC
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2010 - 2014, Unsuccessful
NPS
10
NPS
9
Age 38 - 42
5 IUI
3 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Business Executive
1st of 2 Docs
Donor Eggs With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Frankfurter went out of his way to ensure I received the level of information I needed/wanted. He understood quickly that I wanted to know everything personally so I could digest it, ask questions and then make my own decisions. He was quick to respond to emails and phone calls.... Dr. Frankfurter was quick to provide me with information, I felt like he cared about me as a person and was always willing to discuss different treatment options...
Strengths [at George Washington University] are the individual care, the fact that the clinic is associated with a teaching hospital so has the newest research available and doesn't turn down patients, was willing to work with me on cost. Major weakness that I worry about now (looking back) is wondering if their lab quality is as good as some of the for-profit centers around our area....One time the clinic failed to call with my beta results. My nurse was out that day and it didn't get taken care of by another nurse.
How was your experience with David Frankfurter at George Washington University?
I liked the clinic because it was small and I felt like I received personalized care. Dr. Frankfurter was quick to provide me with information, I felt like he cared about me as a person and was always willing to discuss different treatment options. I ended up switching clinics when I moved to DE and liked that RE as well--the high quality treatment I received from Dr. F was one of the reasons I hesitated leaving his clinic.
What's one piece of advice would you give a prospective patient of David Frankfurter at George Washington University?
Be sure to ask how the clinic can help in terms of cost, timing of appointments, etc. Dr. F was quick to help when there was a challenge.
During treatment, were you treated like a number or a human with David Frankfurter at George Washington University?
Dr. Frankfurter went out of his way to ensure I received the level of information I needed/wanted. He understood quickly that I wanted to know everything personally so I could digest it, ask questions and then make my own decisions. He was quick to respond to emails and phone calls.
Describe your experience with your nurse at George Washington University.
Over the course of several years, I had several nurses assigned--a new one was assigned each cycle as needed. I found the nurses to generally be very caring, it was a small clinic so I knew all of them by the end. Definitely a bonus at the clinic.
Describe your experience with George Washington University.
Strengths are the individual care, the fact that the clinic is associated with a teaching hospital so has the newest research available and doesn't turn down patients, was willing to work with me on cost. Major weakness that I worry about now (looking back) is wondering if their lab quality is as good as some of the for-profit centers around our area.
Describe your experience with your monitoring appointments at George Washington University.
There is a line but it wasn't horrible. If you arrived early, it wasn't ever a problem. They allowed me to bring my daughter when I was T42 to the monitoring appointments which was wonderful since I'm a single mother.
Describe the costs associated with your care under David Frankfurter at George Washington University.
IUIs ranged from $500 to $2000 depending on the meds, IVF was $6900 for 3 cycles (they offered this when I asked for a better deal)
Describe David Frankfurter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at George Washington University.
I never had embryos that made it to Day 5 so the idea of eSET wasn't really as appropriate for me, but we did discuss it when I did an FET with leftover embryos and I chose eSET with their support.
What specific things went wrong at George Washington University?
  • Failed to call with results
Describe the specific things that went wrong at George Washington University.
One time the clinic failed to call with my beta results. My nurse was out that day and it didn't get taken care of by another nurse.
10
Doctor
David Frankfurter
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
George Washington University
Washington DC
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
9
NPS
9
Age 30 - 32
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Consultant
2nd of 2 Docs
5 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Frankfurter is extremely knowledgeable and an expert in his profession. He is not particularly emotional or overly sensitive in his approach; but We’ve chosen him for his expertise. He has always thoroughly explained each step, test, result, diagnosis, etc. and has answered any and every question we could think of along the way...Dr. Frankfurter is very conservative in his approaches...I have always received a phone call explaining my results
While you have 1 primary doctor, you will likely see all of the doctors in the practice [GWU] for monitoring appointments. The monitoring appointments are early in the morning, but ran extremely efficiently. The “admin” side of the office is run smoothly from my experience. Billing, while not perfect, has been extremely responsive and helpful when issues/descrepencies arise...I have had a few different nurses over the course of treatments. One was terrible and two were wonderful. The terrible one has since left the practice.
How was your experience with David Frankfurter at George Washington University?
Dr. Frankfurter is extremely knowledgeable and an expert in his profession. He is not particularly emotional or overly sensitive in his approach; but We’ve chosen him for his expertise. He has always thoroughly explained each step, test, result, diagnosis, etc. and has answered any and every question we could think of along the way.
What's one piece of advice would you give a prospective patient of David Frankfurter at George Washington University?
Trust his expertise
During treatment, were you treated like a number or a human with David Frankfurter at George Washington University?
I have always received a phone call explaining my results (good or bad) which allowed me to ask any questions I had. My thoughts/concerns/ emotions were never disregarded, but acknowledged as valid and warranted during our treatments.
Describe the protocols David Frankfurter used in your cycles at George Washington University and their degree of success.
Dr. Frankfurter is very conservative in his approaches. .
Describe your experience with your nurse at George Washington University.
I have had a few different nurses over the course of treatments. One was terrible and two were wonderful. The terrible one has since left the practice.
Describe your experience with George Washington University.
While you have 1 primary doctor, you will likely see all of the doctors in the practice for monitoring appointments. The monitoring appointments are early in the morning, but ran extremely efficiently. The “admin” side of the office is run smoothly from my experience. Billing, while not perfect, has been extremely responsive and helpful when issues/descrepencies arise.
Describe your experience with your monitoring appointments at George Washington University.
Monitoring was a “cattle call” line, but surprising ran very efficiently. You could be in and out within 15 minutes if you arrive early.
Describe David Frankfurter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at George Washington University.
Dr. Frankfurter strongly advised against transferring multiple embryos due to the risks
What specific things went wrong at George Washington University?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at George Washington University.
The issues I encountered were all with a nurse that is no longer in the practice.
9
Doctor
David Frankfurter
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
George Washington University
Washington DC
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Unsuccessful
NPS
0
NPS
5
Age 29 - 32
4 IUI
Recurrent Pregnancy Loss
Black or African-American
Income $100K - $199K
Consultant
Only Doc Seen
Donor Sperm
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Humm is one of those doctors that believe that because she is an MD, she knows what is best. I came to her after my first miscarriage with a suspicion that I had AFS because of the many autoimmune diseases. She dismissed my concerns and four IUI's and three miscarriages later, I find out from my rheumatologist that I had thrombophilia, which was most likely the reason for my reoccurring miscarriages. This doctor was 99% sure this was the issue on our first visit after just reviewing and discussing my medical history. My rheumatologists ran tests, not once but twice to confirm. Both came back as positive for a blood clotting disorder.
The lines in the morning can get long [at George Washington University], but the practice is smaller and more patient-focused than some others in the area. The staff, from the receptionist to the nurses, they all seem to care about the journey you will be taking and that makes all the difference...The nursing staff are top notch...$1100 IUI Co-Pay for blood work, ultrasounds, and consultations...The lines in the morning can get long, but the practice is smaller and more patient-focused than some others in the area. The staff, from the receptionist to the nurses, they all seem to care about the journey you will be taking and that makes all the difference.
How was your experience with Kathryn Humm at George Washington University?
Dr. Humm is one of those doctors that believe that because she is an MD, she knows what is best. I came to her after my first miscarriage with a suspicion that I had AFS because of the many autoimmune diseases. She dismissed my concerns and four IUI's and three miscarriages later, I find out from my rheumatologist that I had thrombophilia, which was most likely the reason for my reoccurring miscarriages. This doctor was 99% sure this was the issue on our first visit after just reviewing and discussing my medical history. My rheumatologists ran tests, not once but twice to confirm. Both came back as positive for a blood clotting disorder. I am now on blood thinners and will start my fertility journey with another doctor in another practice soon. Avoid Dr. Humm like the plague.
What's one piece of advice would you give a prospective patient of Kathryn Humm at George Washington University?
There are other doctors in the practice, try one of them.
During treatment, were you treated like a number or a human with Kathryn Humm at George Washington University?
The staff was extremely kind and you felt as though they were invested in your success.
Describe your experience with the nursing staff at George Washington University.
The nursing staff are top notch
Describe your experience with George Washington University.
The lines in the morning can get long, but the practice is smaller and more patient-focused than some others in the area. The staff, from the receptionist to the nurses, they all seem to care about the journey you will be taking and that makes all the difference.
Describe the costs associated with your care under Kathryn Humm at George Washington University.
$1100 IUI Co-Pay for blood work, ultrasounds, and consultations.
What specific things went wrong at George Washington University?
  • Failed to call with results
0
Doctor
Kathryn Humm
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
1 of 5
5
Clinic
George Washington University
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unknown Success
NPS
8
NPS
10
Age 38
1 Embryo Freezing
East Asian
Income $200K - $499K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Not sure
Dr. Frankfurter is candid, personable and easy to talk to. He tries to inject humor into an otherwise arduous process...If you want a doctor who'll tell it like it is, Dr. Frankfurter would be a good choice. He's not a warm and fuzzy doctor. But I liked him and trusted him with my care.
It's hard for me to evaluate since I don't know what other clinics are like. But as I mentioned before, the nursing staff [at George Washington Fertility] provided me with the absolute best care. From a results standpoint, I do wish we were able to retrieve more eggs for embryo preservation, but I have no idea whether that had anything to do with the clinic. I am in my late 30s, so I wasn't exactly expecting a lot of eggs.
How was your experience with David Frankfurter at George Washington University?
Dr. Frankfurter is candid, personable and easy to talk to. He tries to inject humor into an otherwise arduous process.
What's one piece of advice would you give a prospective patient of David Frankfurter at George Washington University?
If you want a doctor who'll tell it like it is, Dr. Frankfurter would be a good choice. He's not a warm and fuzzy doctor. But I liked him and trusted him with my care.
Describe your experience with your nurse at George Washington University. (Assigned nurse: Ifeanyi Okwumabua)
My nurse, Ifeanyi, was the absolute best. She was kind, compassionate, easy to talk to and most importantly, responded quickly to my e-mail inquiries. I had to take a last-minute international trip during treatment, and she went out of her way to make sure I had all the medications I needed during my time away. My experience through the process made me realize that the nurses are just as important (or even more important) than the physician. They are the ones who you'll turn to for day-to-day advice and support.
Describe your experience with George Washington University.
It's hard for me to evaluate since I don't know what other clinics are like. But as I mentioned before, the nursing staff provided me with the absolute best care. From a results standpoint, I do wish we were able to retrieve more eggs for embryo preservation, but I have no idea whether that had anything to do with the clinic. I am in my late 30s, so I wasn't exactly expecting a lot of eggs.
Describe your experience with your monitoring appointments at George Washington University.
Monitoring appointments began at 7 a.m. It was first come, first serve. Some days were busier than others, but I don't remember having to wait that long to get through. It was a pretty efficient operation.
Describe the costs associated with your care under David Frankfurter at George Washington University.
I was lucky that my care was completely covered by insurance.
8
Doctor
David Frankfurter
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
George Washington University
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
8
NPS
9
Age 36
1 IUI
Diminished Ovarian Reserve
Male Factor
Recurrent Pregnancy Loss
East Asian
Income $100K - $199K
Consultant
2nd of 2 Docs
Neutral
Strongly Recommends
Unsuccessful
Do your own research and be your own advocate. My impression is that the doctor [Dr. Sasmira Lalwani] cannot answer all your questions...is very polite and listens with empathy...is very friendly and easy to communicate with. At one of the consultation appointments, I brought my partner. She sensed that my partner and I were not on the same page regarding fertility treatments and gave us references for counselors. I appreciate that Dr Lalwani is a great listerner and she shows empathy for her patients. I wish Dr Lalwani could be more aggressive about treatments considering my age and condition.
Being affiliated with a university, this clinic [George Washington University] does not feel commercial which is reassuring. However, I wish the doctors were more willing to follow latest research and try new treatment options. I also feel frustrated that they cannot do much about male factor related fertility problems apart from a standard semen analysis...100 mg clomid with IUI. outcome: no pregnancy...Do your own research and be your own advocate. My impression is that the doctor cannot answer all your questions. Unfortunately, the area of infertility is full of unknowns.
How was your experience with Sasmira Lalwani at George Washington University?
Dr Lalwani is very friendly and easy to communicate with. At one of the consultation appointments, I brought my partner. She sensed that my partner and I were not on the same page regarding fertility treatments and gave us references for counselors. I appreciate that Dr Lalwani is a great listerner and she shows empathy for her patients. I wish Dr Lalwani could be more aggressive about treatments considering my age and condition.
What's one piece of advice would you give a prospective patient of Sasmira Lalwani at George Washington University?
Do your own research and be your own advocate. My impression is that the doctor cannot answer all your questions. Unfortunately, the area of infertility is full of unknowns.
During treatment, were you treated like a number or a human with Sasmira Lalwani at George Washington University?
Dr Lulwani is very polite and listens with empathy.
Describe the protocols Sasmira Lalwani used in your cycles at George Washington University and their degree of success.
100 mg clomid with IUI. outcome: no pregnancy.
Describe your experience with your nurse at George Washington University. (Assigned nurse: Alexandria Lopez)
My nurse is excellent! Unfortunately she left the clinic in December 2019. The front desk receptionist is a wonderful lady.
Describe your experience with George Washington University.
Being affiliated with a university, this clinic does not feel commercial which is reassuring. However, I wish the doctors were more willing to follow latest research and try new treatment options. I also feel frustrated that they cannot do much about male factor related fertility problems apart from a standard semen analysis.
8
Doctor
Sasmira Lalwani
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
George Washington University
Washington DC
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
9
NPS
10
Age 34 - 35
Diminished Ovarian Reserve
Male Factor
Unexplained
European
Income $200K - $499K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Lalwani was very empathetic when I experienced a loss and willing to answer questions and consider my suggestions regarding treatment options. ... I felt like my needs and preferences were factored into her decision making regarding my treatment. ... Dr. Lalwani and GWU in general have a strong preference for single embryo transfer. ... Estrogen priming protocol for IVF with pICSI. Still waiting for results.
The financial coordinator [George Washington University] was phenomenal. I felt totally confident that she could navigate insurance complexities and give me the best advice regarding my insurance coverage. Not having to stress about insurance coverage was a big weight off my shoulders. ... Jasmine [nurse] was very attentive and responsive to questions. She explained everything I needed to know and was compassionate.
How was your experience with Sasmira Lalwani at George Washington University?
Dr. Lalwani was very compassionate when I experienced a loss and was happy to answer my questions and consider suggestions regarding my treatment. I felt like my needs and preferences were factored into her decision making regarding my treatment.
What's one piece of advice would you give a prospective patient of Sasmira Lalwani at George Washington University?
Do you own research and ask lots of questions. Be an active participant in your treatment.
During treatment, were you treated like a number or a human with Sasmira Lalwani at George Washington University?
Dr. Lalwani was very empathetic when I experienced a loss and willing to answer questions and consider my suggestions regarding treatment options.
Describe the protocols Sasmira Lalwani used in your cycles at George Washington University and their degree of success.
Estrogen priming protocol for IVF with pICSI. Still waiting for results.
Describe your experience with your nurse at George Washington University. (Assigned nurse: Jasmine)
Jasmine was very attentive and responsive to questions. She explained everything I needed to know and was compassionate.
Describe your experience with George Washington University.
The financial coordinator was phenomenal. I felt totally confident that she could navigate insurance complexities and give me the best advice regarding my insurance coverage. Not having to stress about insurance coverage was a big weight off my shoulders.
Describe the costs associated with your care under Sasmira Lalwani at George Washington University.
I have $30,000 in ART coverage. I have not yet maxed out that coverage.
Describe Sasmira Lalwani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at George Washington University.
Dr. Lalwani and GWU in general have a strong preference for single embryo transfer. That is something we agreed with and did not question.
9
Doctor
Sasmira Lalwani
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
George Washington University
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
9
NPS
9
Age 38 - 39
3 IUI
2 IVF
Unexplained
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I never felt rushed at my appointments with Dr Lalwani. She always explained the reason for what she was recommending. She made a difficult infertility journey easier to go through .During the IVF process if I had any question, she was always available to talk to me over the phone...She does not mind answering questions...First cycle: Birth control pills/ ICSI. First cycle no embryos frozen Second cycle: estrace prime/ICSI to get better quality embryos. Blastocyst frozen, and then transferred in a frozen embryo cycle. That resulted in a pregnancy
[George Washington University] is a small practice, and are able to give you individualized care. The doctors all communicate with each other, regarding the patients so I feel good that there are multiple physicians looking at my case. I really did not see any weaknesses...My nurse was an excellent communicator. The other nurses I met during the procedures were also excellent...I never felt rushed at my appointments with Dr Lalwani. She always explained the reason for what she was recommending.
How was your experience with Sasmira Lalwani at George Washington University?
I never felt rushed at my appointments with Dr Lalwani. She always explained the reason for what she was recommending. She made a difficult infertility journey easier to go through .During the IVF process if I had any question, she was always available to talk to me over the phone.
What's one piece of advice would you give a prospective patient of Sasmira Lalwani at George Washington University?
Don't hesitate to ask questions, and ask for explanations if things are not clear to you. She does not mind answering questions.
During treatment, were you treated like a number or a human with Sasmira Lalwani at George Washington University?
She was compassionate, caring and patiently answered all my questions.
Describe the protocols Sasmira Lalwani used in your cycles at George Washington University and their degree of success.
First cycle: Birth control pills/ ICSI. First cycle no embryos frozen Second cycle: estrace prime/ICSI to get better quality embryos. Blastocyst frozen, and then transferred in a frozen embryo cycle. That resulted in a pregnancy
Describe your experience with your nurse at George Washington University.
My nurse was an excellent communicator. The other nurses I met during the procedures were also excellent
Describe your experience with George Washington University.
It is a small practice, and are able to give you individualized care. The doctors all communicate with each other, regarding the patients so I feel good that there are multiple physicians looking at my case. I really did not see any weaknesses.
Describe Sasmira Lalwani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at George Washington University.
Dr Lalwani advocated SET
9
Doctor
Sasmira Lalwani
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
George Washington University
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
10
NPS
6
Age 33 - 34
1 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Lawyer
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Unsuccessful
Dr Frankfurter was honest but kind. We’d had previous losses, including of living children, and he was able to express his condolences without dwelling. He explained everything beautifully and we really felt like he listened to us...He made a comprehensive treatment plan based on science and evidence and communicated well. He explained al the risks and benefits of various treatments. We always felt well cared for and would absolutely see him again.
The nursing staff [at GWU] was not great. Many times our chart was not updated and our primary nurse wasn’t available. A different nurse called back after hours and left a message with outdated information. We almost missed a cycle due to this...Financial team is also pretty terrible. Refused to answer legitimate questions about the pricing of a cycle and gave incorrect info about what insurance would cover.
How was your experience with David Frankfurter at George Washington University?
He made a comprehensive treatment plan based on science and evidence and communicated well. He explained al the risks and benefits of various treatments. We always felt well cared for and would absolutely see him again.
What's one piece of advice would you give a prospective patient of David Frankfurter at George Washington University?
Be prepared to hear some information that you don’t want to hear. He’s very honest, which I appreciated.
During treatment, were you treated like a number or a human with David Frankfurter at George Washington University?
Dr Frankfurter was honest but kind. We’d had previous losses, including of living children, and he was able to express his condolences without dwelling. He explained everything beautifully and we really felt like he listened to us.
Describe the protocols David Frankfurter used in your cycles at George Washington University and their degree of success.
We used an estrogen priming protocol for DOR, with ICSi. I was a poor responder.
Describe your experience with your nurse at George Washington University. (Assigned nurse: Alejandra)
The nursing staff was not great. Many times our chart was not updated and our primary nurse wasn’t available. A different nurse called back after hours and left a message with outdated information. We almost missed a cycle due to this.
Describe your experience with George Washington University.
Doctors are great, nurses are not great. Financial team is also pretty terrible. Refused to answer legitimate questions about the pricing of a cycle and gave incorrect info about what insurance would cover.
Describe your experience with your monitoring appointments at George Washington University.
Monitoring was quick and efficient
Describe the costs associated with your care under David Frankfurter at George Washington University.
one cycle with monitoring and egg retrieval was about $10k.
What specific things went wrong at George Washington University?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at George Washington University.
Bad communication with nurses and financial team.
10
Doctor
David Frankfurter
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
George Washington University
Washington DC
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2011, Successful
NPS
8
NPS
8
Age 34
1 IUI
1 IVF
Unexplained
European
Income $200K - $499K
2nd of 2 Docs
Neutral
Neutral
Successful
...He [Dr. David Frankfurter] is a scientist by trade, a great one at that, and that was why we chose him. I had to remind myself of this every time I interacted with him. I do admit to being emotional about the whole undertaking. My diagnosis of "unexplained infertility" gave me no solace whatsoever. My husband disagrees, but I felt that Dr. Frankfurter and his staff had no tolerance for big emotions. It may be that they are on the receiving end of many, many emotions, and have decided to take a decidedly more clinic
As I noted above, the clinic is part of the GWU MFA program. It is not fancy, but it more than enough. I feel like there is a lot of commercialization of the IVF process; my husband and I purposefully avoided Shady Grove for this reason...We sought out Dr. Frankfurter because he is considered one of the best scientists in the area and not for his personality. We liked that we weren't being sold on some package deal or knowing that our money wasn't going to a marketing budget. We liked that Dr. Frankfurter was part of a university-affiliated system.
How was your experience with David Frankfurter at George Washington University?
We sought out Dr. Frankfurter because he is considered one of the best scientists in the area and not for his personality. We liked that we weren't being sold on some package deal or knowing that our money wasn't going to a marketing budget. We liked that Dr. Frankfurter was part of a university-affiliated system.
What's one piece of advice would you give a prospective patient of David Frankfurter at George Washington University?
Remind yourself that you're there for his medical skills.
During treatment, were you treated like a number or a human with David Frankfurter at George Washington University?
Dr. Frankfurter is not a warm human being; he is a scientist by trade, a great one at that, and that was why we chose him. I had to remind myself of this every time I interacted with him. I do admit to being emotional about the whole undertaking. My diagnosis of "unexplained infertility" gave me no solace whatsoever. My husband disagrees, but I felt that Dr. Frankfurter and his staff had no tolerance for big emotions. It may be that they are on the receiving end of many, many emotions, and have decided to take a decidedly more clinical approach to all aspects of the infertility treatments they offer.
Describe your experience with George Washington University.
As I noted above, the clinic is part of the GWU MFA program. It is not fancy, but it more than enough. I feel like there is a lot of commercialization of the IVF process; my husband and I purposefully avoided Shady Grove for this reason.
Describe the costs associated with your care under David Frankfurter at George Washington University.
$7,500+ in 2011
8
Doctor
David Frankfurter
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
George Washington University
Washington DC
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5

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