Rated 10
Strongly recommend: 100%10
100% strongly recommend
1 review
Operations
10
10
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
6
6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
10
10
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
10
10
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
10
10
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
46
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling is not offered
Genetic counseling is not offered
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots is not offered
Administration of shots is not offered
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication is not offered
Providing backup medication is not offered

This clinic has 1 office

Santurce
1519 Ponce de Leon Ave
Santurce, PR 00910
2020, Successful
NPS
10
NPS
10
Age 56
1 IUI
Diminished Ovarian Reserve
Endometriosis
Latinx
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Cruz was very kind and empathetic with our situation. She clearly explained our treatment options and recommended the best alternative for us...She and her team were very caring and empathetic during the whole process. They explained every step in detail and managed our expectations all the time. they followed up with us to see how we were doing after treatments...
The clinics [GREFI] are clean and have state-of-the-art equipment to handle all procedures. Both clinics are well located with parking facilities near them. One small weakness is that the Santurce office only opens Wednesday and Fridays (because the Doctor is in her Ponce office the rest of the days)...team was very professional and caring during the whole process...
How was your experience with Rosa Ileana Cruz-Burgos at GREFI?
Dr. Cruz is clearly a professional with many years of experience under her belt. She was everything we expected from a Fertility specialist. She and her team were very caring and empathetic during the whole process. They explained every step in detail and managed our expectations all the time. they followed up with us to see how we were doing after treatments.
What's one piece of advice would you give a prospective patient of Rosa Ileana Cruz-Burgos at GREFI?
Be patient when trying to make an appointment. She is in high demand and unfortunately, since COVID she has lost some of the front office staff so they are slow in answering the phones but once you get your appointment everything is smoother.
During treatment, were you treated like a number or a human with Rosa Ileana Cruz-Burgos at GREFI?
Dr. Cruz was very kind and empathetic with our situation. She clearly explained our treatment options and recommended the best alternative for us. Her team was very professional and caring during the whole process.
Describe your experience with GREFI.
The clinics are clean and have state-of-the-art equipment to handle all procedures. Both clinics are well located with parking facilities near them. One small weakness is that the Santurce office only opens Wednesday and Fridays (because the Doctor is in her Ponce office the rest of the days)
Describe the costs associated with your care under Rosa Ileana Cruz-Burgos at GREFI.
Medium-High compared to others we researched but well worth it
10
Doctor
Rosa Ileana Cruz-Burgos
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
GREFI
Santurce
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5

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