CCRM Houston/Houston IVF

5 doctors work here

Rated 8.3
Strongly recommend: 75%Neutral: 9%Don't recommend: 16%8.3
75% strongly recommend
69 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.9
6.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.7
7.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,308
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Main Center
929 Gessner, Suite 2300
Houston, TX 77024
Medical Center
7400 Fannin, Suite 910
Houston, TX 77054
Sugar Land
16545 SW Freeway
Sugar Land, TX 77479
The Woodlands
1001 Medical Plaza Dr
The Woodlands, TX 77380
Show 2 more

69 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Successful
NPS
10
NPS
10
Age 33 - 35
2 Fertility Medications
Tubal Blockage
Latinx
Income $500K+
Business Executive
3rd of 3 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Katherine McKnight] is amazing. Extremely competent, shows empathy, makes an effort to connect with us in a meaningful way and not just as a number. Gentle with the procedures, always smiling and cheering us up...same clinic when we did our first FET - successful...she followed the exact same protocol...Worked like a charm both times...They recommend just transferring one
Strengths [of CCRM Houston/Houston IVF] - Extremely competent Doctors and Embryologists and lab Weaknesses - which we had a better online portal to communicate and save information and sometimes getting in touch with the nurses was hard, when we deal with such timely matter issues. And the financial department is also weak. Wish they provided easier ways to plan and options to build financial plans.
How was your experience with Katherine McKnight at CCRM Houston/Houston IVF?
She is amazing. Extremely competent, shows empathy, makes an effort to connect with us in a meaningful way and not just as a number. Gentle with the procedures, always smiling and cheering us up. She is the best!
What's one piece of advice would you give a prospective patient of Katherine McKnight at CCRM Houston/Houston IVF?
Don't assume that the option provided is the only option. This is something I learned through the process, there are many different ways of approaching treatments - protocols etc. Stay informed beyond what Dr. say. Sometimes they just do or prescribe something because it is more convenient, but there are other options you can follow - do your own research and don't be afraid to ask questions and show your concerns.
During treatment, were you treated like a number or a human with Katherine McKnight at CCRM Houston/Houston IVF?
This is the exact reason why I switched to CCRM and Dr Mcknight precisely. She is so warm, sweet, understanding, explains everything and addresses all our concerns. I saw other Dr. at the same clinic, but he was too cold and didn't connect with us at all. So happy we switched to her!
Describe the protocols Katherine McKnight used in your cycles at CCRM Houston/Houston IVF and their degree of success.
I was in the same clinic when we did our first FET - successful. So she followed the exact same protocol. Natural cycle with trigger shot - Progesterone inserts and estrogen patches. FET Day 5. Worked like a charm both times. Also gave me steroids, anti inflammatory pills and aspirin. Kept with the vag inserts for ~8-12 weeks and patches too.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Sonia Puente and Senae)
I had two one for each cycle - Senae in the Fanning location and Sonia in the Gessner. They were both amazing - understanding, empathetic, efficient, good communicators.
Describe your experience with CCRM Houston/Houston IVF.
Strengths - Extremely competent Doctors and Embryologists and lab Weaknesses - which we had a better online portal to communicate and save information and sometimes getting in touch with the nurses was hard, when we deal with such timely matter issues. And the financial department is also weak. Wish they provided easier ways to plan and options to build financial plans.
Describe the costs associated with your care under Katherine McKnight at CCRM Houston/Houston IVF.
Transfer was 5k but they were nice and gave us Military discount - have to say though - there was a HUGE increase from the first transfer that was ~3.5k. I am afraid how much it will be next time we go for another FET.
Describe Katherine McKnight's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
They recommend just transferring one - for risk reasons and that is what we did.
What specific things went wrong at CCRM Houston/Houston IVF?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at CCRM Houston/Houston IVF.
Well as I mentioned I started at the Fanninc Clinic with Dr Nodler and because we moved, we decided to switch to the Gessner location which is 5 mins away from where we live. Dr Nodler goes there but just one/two times a week and the nurse is still in the Fannin location. That caused a few communication challenges such as on the transfer date, she called and provided us with timing information and the clinic was expecting us an hour earlier from what she told me - that was the only issue we had. Once we changed officially to Gessner and with Dr Mcknight we didn't face any issues like this anymore.
10
Doctor
Katherine McKnight
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2019, Unsuccessful
NPS
10
NPS
10
Age 29 - 30
2 IVF
Unexplained
European
Income $100K - $199K
Teacher
1st of 3 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
We loved Dr. McKnight even though our treatments did not give us a baby...We did 2 egg retrievals using the exact same protocol, which I think is pretty generic... Dr. McKnight did not really know or ever have an answer for us at to why my eggs were not maturing...If we would have proceeded with a third retrieval, Dr. McKnight was going to adjust and change our protocol...We transferred 2 each time as we did not have high quality embryos.
We had already ordered meds, and began injections when the clinic [CCRM Houston/Houston IVF] called me to tell me they had misinterpreted our coverage, and that while our insurance does cover IVF at 90% it only covers up to $2,500... I don’t think I ever waited for more than 5 minutes to see the doctor!...very efficient at what they do and they get everyone in quickly, but at the same time don’t make you feel rushed. The clinic is VERY clean and everyone in the office is very professional.
How was your experience with Katherine McKnight at CCRM Houston/Houston IVF?
We loved Dr. McKnight even though our treatments did not give us a baby. She was always very sweet and very supportive. She was honest about our chances, but at the same time had an excellent bedside manner. I would definitely recommend her to anybody looking for a new doctor!
What's one piece of advice would you give a prospective patient of Katherine McKnight at CCRM Houston/Houston IVF?
Make sure to ask specific questions when you have them. She will tell you what you need to know, but sometimes she doesn’t always tell you everything upfront. You have to be willing to ask those hard questions.
During treatment, were you treated like a number or a human with Katherine McKnight at CCRM Houston/Houston IVF?
She was always very supportive and super sweet.
Describe the protocols Katherine McKnight used in your cycles at CCRM Houston/Houston IVF and their degree of success.
We did 2 egg retrievals using the exact same protocol, which I think is pretty generic. We did follistim, menopur, ganirelix, with a dual trigger. She obviously did not know how my body would respond the first round. We got 21 eggs our first cycle and 22 eggs our second cycle with similar results. First round only 9 eggs were mature and the second round only 6 were mature. Dr. McKnight did not really know or ever have an answer for us at to why my eggs were not maturing. The second round we did add a human growth hormone to my meds, but as you can see it didn’t help. If we would have proceeded with a third retrieval, Dr. McKnight was going to adjust and change our protocol.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Judy )
Judy was great with us! I always felt sorry for her each time she had to call us with bad news ! 😭 However she was always very compassionate and returned my emails and calls quickly!
Describe your experience with CCRM Houston/Houston IVF.
The clinic is amazing ! I don’t think I ever waited for more than 5 minutes to see the doctor! They are very efficient at what they do and they get everyone in quickly, but at the same time don’t make you feel rushed. The clinic is VERY clean and everyone in the office is very professional.
Describe the costs associated with your care under Katherine McKnight at CCRM Houston/Houston IVF.
I do not remember our exact cost for retrieval, but it was close to $20,000.
Describe Katherine McKnight's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
We transferred 2 each time as we did not have high quality embryos.
What specific things went wrong at CCRM Houston/Houston IVF?
  • Provided conflicting information
Describe the specific things that went wrong at CCRM Houston/Houston IVF.
The only problem we had with this clinic had nothing to do with our care or Dr. McKnight specifically. Before our second retrieval we were informed that our insurance had changed since our first (which made sense since my husband had recently changed companies.) We were told that we now had IVF coverage and that our insurance would pay 90% after we met our deductible. Since this was the case we went on with our second retrieval. After that transfer failed we went right on ahead and scheduled a third cycle with this clinic since our coverage appeared to be so great. We had already ordered meds, and began injections when the clinic called me to tell me they had misinterpreted our coverage, and that while our insurance does cover IVF at 90% it only covers up to $2,500. This was devastating as we had to cancel our cycle.
10
Doctor
Katherine McKnight
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
9
NPS
9
Age 35 - 36
3 IUI
1 IVF
Male Factor
PCOS
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I've found Dr. Nodler is always happy to provide more information or explain his thought process...I have a high AMH and was prescribed clomid only (no injectables). Monitoring was overseen by Dr. Nodler, but the actual IUI was performed by the nurses...smart, kind and strikes the right balance of setting realistic expectations but also providing hope. He has good attention to detail and really seems to care about his patients' outcomes. I like that he practices evidence based medicine, but this means his protocols/approach may sometimes feel less holistic (not a lot of time spent discussing supplements and other TBD ART supports)
I have interacted with all 4 REIs [at and believe they are all very skilled and up-to-date physicians who care about their patients... I had better than expected outcomes (100% fertilization of mature eggs 13/13 and good blastocyst rate 9/13, 70%). I wish they paid as much detail to patients' IUI cycles as they do IVF, but understand that IUI is a much less controlled and lower cost procedure, so it makes sense that IVF cycles are prioritized. That said, if someone's goal is to conceive via IUI and to really avoid moving on to IVF, this may not be the clinic for you.
How was your experience with James Nodler at CCRM Houston/Houston IVF?
Dr. Nodler is smart, kind and strikes the right balance of setting realistic expectations but also providing hope. He has good attention to detail and really seems to care about his patients' outcomes. I like that he practices evidence based medicine, but this means his protocols/approach may sometimes feel less holistic (not a lot of time spent discussing supplements and other TBD ART supports). I thankfully haven't had any major disappointments to date, so can't comment on how he might adjust/personalize protocols in the event of disappointing outcomes.
What's one piece of advice would you give a prospective patient of James Nodler at CCRM Houston/Houston IVF?
Ask questions and share any concerns you have- I've found Dr. Nodler is always happy to provide more information or explain his thought process.
During treatment, were you treated like a number or a human with James Nodler at CCRM Houston/Houston IVF?
Dr. Nodler and his nursing staff (Amelia and Erin) have all been warm, available and encouraging to date. I like to know exactly what's going on at each step of the process and they always seem happy to answer my questions. I am also prone to negativity and Dr. Nodler and Amelia have been so kind- they are realistic but offer regular reassurance where it is due.
Describe the protocols James Nodler used in your cycles at CCRM Houston/Houston IVF and their degree of success.
IUI was really managed by the nurses. I have a high AMH and was prescribed clomid only (no injectables). Monitoring was overseen by Dr. Nodler, but the actual IUI was performed by the nurses. I had a different nurse each time, and no specific point person if I had questions during the cycle (just had to call the nurse line). I didn't feel like IUI cycles were a priority for this clinic. My experience was totally different once we moved on to IVF. IVF patients are assigned a specific nurse and this makes communication much easier. Monitoring ultrasounds were done by Dr. Nolder (or the REI covering for him if he was not available). I was prescribed gonal-f (150), menopur (150) and cetrotide. I responded well to meds and my protocol did not need to be adjusted. I did a dual trigger with lurpon to avoid OHSS. We did ICSI as that is standard for my clinic (and as we used frozen donor sperm). We retrieved 16 eggs, 13 mature, 13 fertilized, 9 day 5/6 blasts, 4/9 normal CCS/PGS results. Recovery from the egg retrieval was easy and fast. Our first FET cycle is currently in process.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Amelia)
Amelia is smart and responsive. I do think she is a very busy person, and I sometimes felt bad asking extra questions, but she always responded to me same day. I found emailing her was sometimes easier than playing phone tag.
Describe your experience with CCRM Houston/Houston IVF.
Houston IVF/ CCRM-Houston may be a bit more expensive than other clinics in the area but I think it is worth the costs. I have interacted with all 4 REIs and believe they are all very skilled and up-to-date physicians who care about their patients. I also think the lab is superior to many other clinics in Houston. I had better than expected outcomes (100% fertilization of mature eggs 13/13 and good blastocyst rate 9/13, 70%). I wish they paid as much detail to patients' IUI cycles as they do IVF, but understand that IUI is a much less controlled and lower cost procedure, so it makes sense that IVF cycles are prioritized. That said, if someone's goal is to conceive via IUI and to really avoid moving on to IVF, this may not be the clinic for you. To summarize: smart and personable REIs and nurses, a great lab and a comfortable and convenient physical space (I used both the med center and memorial city locations).
Describe the costs associated with your care under James Nodler at CCRM Houston/Houston IVF.
IUI: $1,300 per cycle (including all monitoring) IVF (PGS with FET): $20,630 (included all monitoring, CCS/PGS and first FET), NOT including medications
Describe James Nodler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
I personally feel very strongly about eSET and Dr. Nolder was aware of this from the beginning so multiple embryo transfer was never a conversation we had. I do believe this clinic does more multiple embryo transfers than is ideal because they are quick to honor patient wishes and I think many patients ask for multiple embryo transfer.
9
Doctor
James Nodler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
9
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
3
NPS
3
Age 35
1 IUI
Endometriosis
Unexplained
Latinx
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Hickman] never said my name, he kept saying women my age, women my age should expect this or that. He said the “best practice” for women my age…He never said what should I do, he never took my previous history into account, he would answer every question of mine with “women your age…(btw is 34)...I took letrozole from day 5 to 9 of my cycle, then an ultrasound and the trigger shot. Then iui, then they send me home to test (at home) after 14 days
The clinic [at CCRM Houston] is fine, is clean. The front desk people are nice and polite. The ultrasound techs are awful!! Just awful, I had to take my daughter to my first ultrasound because couldn’t find daycare (also I asked my nurse and she said yes) but the ultrasound lady got really mad and was very rude to my daughter...Also the finance lady on that first appointment was awful...My nurse is great! She really is, she answers all my questions and helps me every time. She is the best!
How was your experience with Timothy Hickman at CCRM Houston/Houston IVF?
Doctor Hickman explained to me a lot of what women my age should expect, or should do, he explained why women my after so many tries would ñ almost never pregnant naturally. He never said what should I do, he never took my previous history into account, he would answer every question of mine with “women your age…(btw is 34)”, he never said anything concrete about me, just statistics.
What's one piece of advice would you give a prospective patient of Timothy Hickman at CCRM Houston/Houston IVF?
Research, keep asking questions
During treatment, were you treated like a number or a human with Timothy Hickman at CCRM Houston/Houston IVF?
He never said my name, he kept saying women my age, women my age should expect this or that. He said the “best practice” for women my age…
Describe the protocols Timothy Hickman used in your cycles at CCRM Houston/Houston IVF and their degree of success.
I took letrozole from day 5 to 9 of my cycle, then an ultrasound and the trigger shot. Then iui, then they send me home to test (at home) after 14 days
Describe your experience with your nurse at CCRM Houston/Houston IVF.
My nurse is great! She really is, she answers all my questions and helps me every time. She is the best! Now the ultrasound tech is another story
Describe your experience with CCRM Houston/Houston IVF.
The clinic is fine, is clean. The front desk people are nice and polite. The ultrasound techs are awful!! Just awful, I had to take my daughter to my first ultrasound because couldn’t find daycare (also I asked my nurse and she said yes) but the ultrasound lady got really mad and was very rude to my daughter (thankfully she didn’t understand her) but it was a really bad experience. Also the finance lady on that first appointment was awful, she kept asking me question that meant a nothing for me at the moment and kept insisting, also I felt like she didn’t want to deal with my insurance so she kept telling me that I need to do iui which meant that another finance lady would help me and not her, so it was super awful.
Describe the costs associated with your care under Timothy Hickman at CCRM Houston/Houston IVF.
We have insurance so it’s been like any other clinic with insurance, although it feels like they don’t like to deal with insurance, and rather you self pay
3
Doctor
Timothy Hickman
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
3
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
8
NPS
7
Age 34
2 IUI
Unexplained
Middle Eastern
Income $100K - $199K
Engineer
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr McKnight is always very kind and pleasant to speak to. She answered all my questions and always remembered details from previous meetings. The only reason that I didn’t rate a full 5/5 was the lack of interaction during the actual monitoring and procedures. You will only speak to a nurse unless you specifically ask to meet with Dr McKnight (which I did many times and they were always very accommodating of my request)...
the clinic [CCRM Houston] is in a major hospital. The office is nice and has a large waiting room with a nice view from the towers. One weakness (which I actually found worse at other clinics) was the availability of someone to speak to directly on the phone, I found email more effective once I figured out who to contact. Also, the billing has been a bit of a mess. They still have not gotten my insurance percentages quite right, so I have overpaid up front and am just hoping it will all settle out once the billing goes through...
How was your experience with Katherine McKnight at CCRM Houston/Houston IVF?
Working with Dr McKnight has been an overall pleasant experience. I came into the process very well researched and knowing that I wanted to take a more aggressive approach. She was very open to listening and helped explain clearly the answers to any questions I had. The one downside was that there was no consistency with which nurse you would see for your monitoring and procedures. I think this allowed for more flexibility and quick appointment availability, so I appreciated that trade off. Of all the clinics that I spoke with, they were able to accommodate my schedule the best.
What's one piece of advice would you give a prospective patient of Katherine McKnight at CCRM Houston/Houston IVF?
Make sure you know the timeline that you want and don’t be afraid to ask and call to follow up on time sensitive things. Sometimes there was a bit of delay on things like submitting prescriptions and insurance pre-authorizations that could have delayed my cycles by a month if I had not called and pushed for them to act more quickly.
During treatment, were you treated like a number or a human with Katherine McKnight at CCRM Houston/Houston IVF?
Dr McKnight is always very kind and pleasant to speak to. She answered all my questions and always remembered details from previous meetings. The only reason that I didn’t rate a full 5/5 was the lack of interaction during the actual monitoring and procedures. You will only speak to a nurse unless you specifically ask to meet with Dr McKnight (which I did many times and they were always very accommodating of my request).
Describe the protocols Katherine McKnight used in your cycles at CCRM Houston/Houston IVF and their degree of success.
I started out with IUI. Since I had already done 5 cycles with clomid, we decided to stick with that and use clomid + an ovidrel trigger and IUI 36 hours later. My husband had to unexpectedly go out of town for one IUI and they were able to collect and freeze a sample from him a few days early instead of canceling (obviously for an additional $400). Both of my cycles produced 2+ mature eggs on the IUI day and good sperm counts, but no luck. After that we decided to move onto IVF, and I am currently on birth control to kick off my first attempt at retrieval and hopefully embryo banking.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Amanda Hill)
Amanda was great. I could communicate with her both via voicemails and email and she usually responded within a few hours. The only downside was that I did not always get to see Amanda for all my monitoring and even for my second IUI.
Describe your experience with CCRM Houston/Houston IVF.
I like that the clinic is in a major hospital. The office is nice and has a large waiting room with a nice view from the towers. One weakness (which I actually found worse at other clinics) was the availability of someone to speak to directly on the phone, I found email more effective once I figured out who to contact. Also, the billing has been a bit of a mess. They still have not gotten my insurance percentages quite right, so I have overpaid up front and am just hoping it will all settle out once the billing goes through.
Describe the costs associated with your care under Katherine McKnight at CCRM Houston/Houston IVF.
Costs have been one of the most confusing aspects of this process. They have everything set up very clearly for out of pocket payers, but they are not very good with insurance. Some of their codes have been denied by my insurance company and I was told by my insurance advocate that they could submit these differently but they were not willing to address this. Out of pocket IUI was in the ~1500 range (plus meds) and retrieval including genetic testing was quoted at ~18k
Describe Katherine McKnight's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
We are waiting to see what my embryo count will be before we have this discussion.
What specific things went wrong at CCRM Houston/Houston IVF?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
Describe the specific things that went wrong at CCRM Houston/Houston IVF.
One appointment they wrote down the wrong time on my appointment slip, so when I arrived I had to wait an hour to be seen. They also forgot to send in my birth control prescription on the day I was supposed to start it, so I had to leave a message and get it filled a day late.
8
Doctor
Katherine McKnight
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
9
Age 25 - 26
1 IUI
PCOS
European
Income $0 - $49K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Nodler has always been kind, informative, and very real with us. He recommends what he feels is best, but he also always responds in a very validating way if we have concerns, or if we feel like we should do something a little differently. He has never made us feel like any question asked were dumb. He takes the time to answer all questions and never makes us feel rushed in any appointments.
I've had a great experience with the doctor and the nurses [at CCRM Houston\Houston IVF]. With the front staff, sometimes we got a little frustrated trying to get the financial people to get back to us in a timely manner, but in the end everything has worked out just fine. The front desk staff are also sometimes seemingly a little out of the loop...Monitored clomid cycle - $700 Monitored clomid cycle with IUI - $1300 IVF retrieval without CCS ~$14,000 Frozen transfer cycle ~$4,000
How was your experience with James Nodler at CCRM Houston/Houston IVF?
Dr. Nodler is energetic and really easy to talk to. He's always made us feel really welcome and comfortable in his office. He explains things really well and doesn't mind taking time to elaborate if you need more information. I was referred to him first for a needed surgery to resect a septum in my uterus. My surgery experience with him was fantastic - he visited me before I got anesthesia and chatted with us to make sure we were doing okay. After my surgery he came out and spent time with my husband explaining how everything went and answering his questions. One time, I scheduled an appointment thinking I was coming in for a hysteroscopy surgery follow up appointment following the beginning of my next cycle, but apparently the lady who scheduled me didn't understand exactly the type of appointment I needed. I don't think I explained it very well on the phone. So when they brought me back, they took me to his office and he was just there waiting for me and asked me what was up and was totally open and ready to talk to me - not knowing why I scheduled the appt but ready to help me out with whatever I needed! When I explained why I was there he was like, "Oh, great! Yeah no problem! We'll get you right back!" He didn't make me feel stupid at all for miscommunicating, and I just thought it was really cool that he was so relaxed and kind and understanding despite the mix up. I didn't see it as a mistake the office made, I saw it more as good adaptation on his and his staff's part to something unexpected coming up. After I was completely recovered from surgery and we were cleared to start fertility treatment, he gave us the pros and cons of medication alone vs. IUI vs. IVF. He was informative and was okay to do whatever we felt was best. We really didn't feel pressured. We did one cycle of Clomid alone and one IUI cycle. Although they didn't work, I felt good about the overall experience and the care we received. We will likely be moving on to IVF later this year and he has already been really informative and helpful throughout our preparation process.
What's one piece of advice would you give a prospective patient of James Nodler at CCRM Houston/Houston IVF?
Come prepared with your questions ready. He will be happy to answer all of them, but you should be ready beforehand.
During treatment, were you treated like a number or a human with James Nodler at CCRM Houston/Houston IVF?
Dr. Nodler has always been kind, informative, and very real with us. He recommends what he feels is best, but he also always responds in a very validating way if we have concerns, or if we feel like we should do something a little differently. He has never made us feel like any question asked were dumb. He takes the time to answer all questions and never makes us feel rushed in any appointments. I trust him and I know he cares about us.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Senae)
I've interacted with a lot of nurses at this clinic and have thought they were all very friendly and good at what they do. They are super responsive and helpful when I call or email with questions or need things like prescriptions call in quickly. I don't hesitate to reach out to them when I need something. They've always made me feel really comfortable in the clinic as well.
Describe your experience with CCRM Houston/Houston IVF.
I've had a great experience with the doctor and the nurses. With the front staff, sometimes we got a little frustrated trying to get the financial people to get back to us in a timely manner, but in the end everything has worked out just fine. The front desk staff are also sometimes seemingly a little out of the loop - I have often been in communication with the nurses and sometimes made changes to appointments that apparently the front people weren't informed about so the called me saying I missed an appointment when really I had had the nurse reschedule me. That only happened once, so it's definitely not the norm. I feel like the nurses are more friendly than the receptionists, so I prefer to deal with them instead, but the people at the front are good too. No real problems.
Describe the costs associated with your care under James Nodler at CCRM Houston/Houston IVF.
Monitored clomid cycle - $700 Monitored clomid cycle with IUI - $1300 IVF retrieval without CCS ~$14,000 Frozen transfer cycle ~$4,000
Describe James Nodler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
We haven't done IVF yet but are planning to later this year. Because we are young (26), he said he will not transfer more than one embryo to start. I believe that he is willing to with older patients or patients who need improved odds. For us, at least to start, he said it was not an option to do multiples. Which we were fine with.
What specific things went wrong at CCRM Houston/Houston IVF?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at CCRM Houston/Houston IVF.
Just once - I didn't have anymore refills for my trigger shot but the nurse thought I had one more so she didn't call it it. It wasn't until just a few days before I needed it that I learned that it hadn't been called in. They were super apologetic and got it done really fast for me! So it all worked out. I know it was just a human mistake.
8
Doctor
James Nodler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Successful
NPS
10
NPS
10
Age 29 - 33
1 IVF
Male Factor
PCOS
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Hickman] took the time to go over all our questions and we never felt rushed during our appointments. He showed immense compassion when we received hard news, and rejoiced with us when we received good news. He has excellent bedside manner and made me feel comfortable every step of the way...he recommended transferring two embryos the first time we did IVF...
The nurses [at CCRM Houston] I had were amazing. They took a lot of time out to explain the scheduling/calendar and how to administer each of the medications. I remember feeling overwhelmed by the whole process (ordering the meds, insurance, self-administering the medications, prepping the meds, etc..), but they did a good job explaining each step. If I had a question, I would call my nurse and I was impressed that they would get back to me sooner than I expected...
How was your experience with Timothy Hickman at CCRM Houston/Houston IVF?
I was so happy with my experience with Dr. Hickman! He was incredibly professional in all our interactions, not to mention, extremely knowledgeable about the entire process and the steps we needed to take for our specific situation. He took the time to go over all our questions and we never felt rushed during our appointments. He showed immense compassion when we received hard news, and rejoiced with us when we received good news. He has excellent bedside manner and made me feel comfortable every step of the way.
What's one piece of advice would you give a prospective patient of Timothy Hickman at CCRM Houston/Houston IVF?
Just go! He's great and I love his practice!
During treatment, were you treated like a number or a human with Timothy Hickman at CCRM Houston/Houston IVF?
He sat down with my partner and me and explained things very clearly and didn't feel rushed. He took time to answer all our questions. He personally called me to deliver any news regarding the outcome of our treatments.
Describe the protocols Timothy Hickman used in your cycles at CCRM Houston/Houston IVF and their degree of success.
It has been a while and I can't remember all the details, but to the best of my memory, I was diagnosed with PCOS and we were going to go the clomid route. But we received my spouse's labwork and realized that he had fertility issues as well. This led us to pursue the IVF (ICSI) route. I was put on metformin along with the other fertility meds. This resulted in a total of 17 eggs, 10 embryos, 7 embryos that grew to day 3, and 4 embryos that grew to day 5. He transferred 2 embryos and both of them took, resulting in a twin pregnancy and births. Years later, we did a frozen embryo transfer. We transferred two embryos, and one of them took, resulting in a pregnancy and birth.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Judy (for IVF) and Holly (for FET))
The nurses I had were amazing. They took a lot of time out to explain the scheduling/calendar and how to administer each of the medications. I remember feeling overwhelmed by the whole process (ordering the meds, insurance, self-administering the medications, prepping the meds, etc..), but they did a good job explaining each step. If I had a question, I would call my nurse and I was impressed that they would get back to me sooner than I expected.
Describe your experience with CCRM Houston/Houston IVF.
The strength of the clinic was that the staff is friendly, the facilities were clean and inviting, and they ran on-schedule. They had us meet with someone from their financial dept that went over the costs of the treatment so that we knew exactly how much it would be on our end. I can't think of anything at the moment that I would say as a weakness.
Describe the costs associated with your care under Timothy Hickman at CCRM Houston/Houston IVF.
Honestly, I don't remember. When we did IVF, it wasn't covered under insurance so it was all out of pocket costs. When we did our FET, we had good insurance coverage.
Describe Timothy Hickman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
Not sure, but I think he recommended transferring two embryos the first time we did IVF. And personally, I was very on board with that. All I remember was that he explained his reasoning very clearly and I felt sufficiently educated on the tradeoffs and outcomes on transferring one vs two embryos for our situation.
10
Doctor
Timothy Hickman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
0
NPS
0
Age 33
1 IVF
Uterine Fibroids
Unexplained
Latinx
Income $200K - $499K
Lawyer
1st of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Timothy Hickman] became very rude and agitated when we asked questions about transferring multiple embryos. He refused to answer questions on this topic...has the worst bedside manner I’ve ever encountered...His explanation was simply that I was “over 30.” Even though he initially acted like this was not an issue. He took no time to help us understand our results or how my endometriosis could have impacted those results. While still under his care we went to another doctor to have her explain why she thought we would have gotten poorer than average results. It was extremely disappointing, as we stuck with Hickman despite his rudeness because we thought he would have been knowledgeable based on his background. Hickman was not knowledgeable in our corcimstances, not compassionate, and is one of the worst doctors I have ever encountered.
our nurse forgot to order some of our retrieval medication [at CCRM Houston]...I think the sole strength of this clinic is the ease of scheduling monitoring appointments. Basically every other aspect of our experience at CCRM was extremely difficult. They will ignore you and refuse to answer questions. We were shocked that they were so unprofessional...I feel like any average doctor could would have recommended the same [protocol], with the exception of embryo testing.
How was your experience with Timothy Hickman at CCRM Houston/Houston IVF?
If you are over thirty, avoid Hickman at all costs. If you want a compassionate doctor with your best interests in mind, avoid Hickman at all costs. Hickman refused to answer questions and was rude during our first appointment. Hickman was callous and rude when we were disappointed with the number of normal embryos we got after testing (not to mention that we were both under 35, do testing typically isn’t even recommended). His explanation was simply that I was “over 30.” Even though he initially acted like this was not an issue. He took no time to help us understand our results or how my endometriosis could have impacted those results. While still under his care we went to another doctor to have her explain why she thought we would have gotten poorer than average results. It was extremely disappointing, as we stuck with Hickman despite his rudeness because we thought he would have been knowledgeable based on his background. Hickman was not knowledgeable in our corcimstances, not compassionate, and is one of the worst doctors I have ever encountered.
What's one piece of advice would you give a prospective patient of Timothy Hickman at CCRM Houston/Houston IVF?
Go elsewhere. There are numerous compassionate doctors in the Houston area who are also better from a clinical standpoint. There is no need to suffer through such a difficult medical condition with someone completely lacking compassion.
During treatment, were you treated like a number or a human with Timothy Hickman at CCRM Houston/Houston IVF?
Hickman has the worst bedside manner I’ve ever encountered. I felt like he was only interested in our money.
Describe the protocols Timothy Hickman used in your cycles at CCRM Houston/Houston IVF and their degree of success.
Nothing special. I feel like any average doctor could would have recommended the same, with the exception of embryo testing.
Describe your experience with the nursing staff at CCRM Houston/Houston IVF.
Our nurse forgot to order some of our medication, and we had to order last minute.
Describe your experience with CCRM Houston/Houston IVF.
I think the sole strength of this clinic is the ease of scheduling monitoring appointments. Basically every other aspect of our experience at CCRM was extremely difficult. They will ignore you and refuse to answer questions. We were shocked that they were so unprofessional.
Describe Timothy Hickman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
Hickman became very rude and agitated when we asked questions about transferring multiple embryos. He refused to answer questions on this topic.
What specific things went wrong at CCRM Houston/Houston IVF?
  • Failed to call in prescriptions to pharmacy
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at CCRM Houston/Houston IVF.
As previously stated, our nurse forgot to order some of our retrieval medication.
0
Doctor
Timothy Hickman
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
1 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
2 IVF
Diminished Ovarian Reserve
Unexplained
South Asian
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Microdose Lupron protocol [with Dr. Nodler] - no embryos to freeze. Immediately followed by antagonist protocol with 3 Pgs tested embryos to freeze. Had 3 failed fets. 2 eras and a receptiva test...It would have been nice to hear from my doc personally after retrievals, transfers etc as a check in...he isn’t willing to implement interventions that aren’t well studied or proven...was always Courteous and friendly. He took the time to listen and gave thoughtful responses to all our queries...We didn’t have success with Dr Nodler but we would recommend him 10/10.
the clinic [CCRM Houston/Houston IVF] didn’t pester you for money...You are made to feel valued as a patient as opposed to a number. This doesn’t have a factory feel to it...Microdose Lupron protocol - no embryos to freeze. Immediately followed by antagonist protocol with 3 Pgs tested embryos to freeze. Had 3 failed fets. 2 eras and a receptiva test...Very compassionate nurses. Not as organized as other clinics. Primarily work over email as opposed to the web based applications other clinics have. Very, very, very nice nurses but not as organized as I would like
How was your experience with James Nodler at CCRM Houston/Houston IVF?
We didn’t have success with Dr Nodler but we would recommend him 10/10. He is intelligent, up to date, and runs a very strict evidence based practice. He definitely does not treat you like a Guinea pig. That being said, he isn’t willing to implement interventions that aren’t well studied or proven... but I definitely prefer this science based approach to the experimental (and frankly, cavalier) approach seen at many other area clinics
What's one piece of advice would you give a prospective patient of James Nodler at CCRM Houston/Houston IVF?
I would follow his recommendations. He is well aware of the data and will guide you accordingly. If you are wanting something experimental or way outside the normal confines of ivf treatment, I would suggest going elsewhere. In Houston- he is definitely the doc I recommend
During treatment, were you treated like a number or a human with James Nodler at CCRM Houston/Houston IVF?
Dr Nodler was always Courteous and friendly. He took the time to listen and gave thoughtful responses to all our queries
Describe the protocols James Nodler used in your cycles at CCRM Houston/Houston IVF and their degree of success.
Microdose Lupron protocol - no embryos to freeze. Immediately followed by antagonist protocol with 3 Pgs tested embryos to freeze. Had 3 failed fets. 2 eras and a receptiva test
Describe your experience with your nurse at CCRM Houston/Houston IVF.
Very compassionate nurses. Not as organized as other clinics. Primarily work over email as opposed to the web based applications other clinics have. Very, very, very nice nurses but not as organized as I would like
Describe your experience with CCRM Houston/Houston IVF.
You get to see dr nodler daily if you go to the Med center location. They do not haggle you for money though the finance dept is that organized. You are made to feel valued as a patient as opposed to a number. This doesn’t have a factory feel to it
Describe your experience with your monitoring appointments at CCRM Houston/Houston IVF.
I went in the afternoon Bc if my work schedule. The clinic was very accommodating with this
Describe the costs associated with your care under James Nodler at CCRM Houston/Houston IVF.
Don’t remember but the clinic didn’t pester you for money
Describe James Nodler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
Yes. Dr nodler subscribes fo eSet which I think is the right thing to do.
What specific things went wrong at CCRM Houston/Houston IVF?
  • Lost appointments
  • Failed to call with results
Describe the specific things that went wrong at CCRM Houston/Houston IVF.
I had one botched era due to “too large sample”. That was an honest mistake and I do not blame the clinic at all. It would have been nice to hear from my doc personally after retrievals, transfers etc as a check in
10
Doctor
James Nodler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2019, Successful
NPS
10
NPS
10
Age 37
Donor Eggs
Poor Egg Quality
European
Income $200K - $499K
Teacher
2nd of 2 Docs
20 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. McKnight did the screening on our third donor and approved - she monitored her cycle (out of state) and did her egg retrieval (23 eggs!). She then did the ICSI and we had 13 viable embryos (12 PGS tested and 1 we fresh transferred)...I was given plenty of information to make the decision to transfer either 1 or 2 embryos...always listened to my concerns and was supportive, even when giving me difficult news. I always felt like I was her only patient. She would spend as much time with me as needed and answered emails promptly.
[Houston IVF has] multiple locations, but we chose the one furthest from us (1.5 hours) because I wanted to work specifically with Dr. McKnight. Wait time was always brief, there was easy parking, and the staff is very friendly...Dr. McKnight helped us to pivot to use a donor to help us concieve. Dr. McKnight helped us choose the right donor for us and performed the retrieval for our donor. She also did the FET that resulted in our current pregnancy (38 weeks and all looks good). This process is tough, but it was easier having Dr. McKnight in our corner. There is no other doctor I trust more than Dr. McKnight.
How was your experience with Katherine McKnight at CCRM Houston/Houston IVF?
We did our third round of IVF with my own eggs with her - she had modified the protocol from a previous RE. From those outcomes, Dr. McKnight helped us to pivot to use a donor to help us concieve. Dr. McKnight helped us choose the right donor for us and performed the retrieval for our donor. She also did the FET that resulted in our current pregnancy (38 weeks and all looks good). This process is tough, but it was easier having Dr. McKnight in our corner. There is no other doctor I trust more than Dr. McKnight.
What's one piece of advice would you give a prospective patient of Katherine McKnight at CCRM Houston/Houston IVF?
If you are on the fence of using Dr. Mcknight or using a less expensive clinic, I would recommend going straight to Dr. McKnight. We wasted time and money at a less expensive clinic - it just led to heartache and 4 long years of trying to concieve. Pick and use the best first, don't make the same mistake I did. Also, you'll love Dr. McKnight!
During treatment, were you treated like a number or a human with Katherine McKnight at CCRM Houston/Houston IVF?
Dr. McKnight always listened to my concerns and was supportive, even when giving me difficult news. I always felt like I was her only patient. She would spend as much time with me as needed and answered emails promptly.
Describe the protocols Katherine McKnight used in your cycles at CCRM Houston/Houston IVF and their degree of success.
Prior to coming to Dr. McKnight I had two IVF cycles that both resulted in plenty of eggs and 1-2 low quality embryos. She tried one more round with my own eggs with a day 3 transfer to minimize time in a test tube as this can negatively affect some embryos. We did not get pregnant with this third round of IVF and she helped me emotionally make the shift to trying using donor eggs (as she had diagnosed me with poor egg quality - a diagnosis only given after many failed IVF attempts). Dr. McKnight did the medical screening for one of our donors and found her to be of low ovarian reserve and recommended we did not use her - we followed her advice. Our next donor had a cycle before us that resulted in plenty of eggs but none that turned into viable embryos - she once again recommended we look to find a different donor. Dr. McKnight did the screening on our third donor and approved - she monitored her cycle (out of state) and did her egg retrieval (23 eggs!). She then did the ICSI and we had 13 viable embryos (12 PGS tested and 1 we fresh transferred). A partner in the clinic transferred our first embryo (fresh transfer) which resulted in a pregnancy that ended in miscarriage just shy of 10 weeks; it was determined to be a chromosomal abnormality that could not be found through PGS testing. Dr. McKnight did our second transfer, we are currently 38 weeks pregnant and healthy as can be.
Describe your experience with CCRM Houston/Houston IVF.
We chose this clinic becuse they have the best success rates in the greater Houston Area. They have multiple locations, but we chose the one furthest from us (1.5 hours) because I wanted to work specifically with Dr. McKnight. Wait time was always brief, there was easy parking, and the staff is very friendly.
Describe Katherine McKnight's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
I was given plenty of information to make the decision to transfer either 1 or 2 embryos.
10
Doctor
Katherine McKnight
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
9
NPS
9
Age 33
3 Fertility Medications
Endometriosis
Unexplained
Latinx
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Hickman seemed to be very knowledgeable and sensitive at the same time. He explained our options without imposing an specific course of treatment. He also detailed his rationale for each treatment option and let us free to decide which and when. I feel pretty confident I found the right doctor for me and may return if needed in the future.
The clinic is a peaceful environment. It seems to be a lack of coordination regarding lab results and it's a little complicated to access your your information (currently there are 2 portals, not very clear or integrated). Staff has been partially helpful with orientation, and financial office is a mess. ... For the IVF I had a different nurse, much nicer. She was a great communicator, even though she seemed a bit disorganized at times. In my first round, I was very overwhelmed by the medication administration and feel that even though she tried to explain them in a simple way, it was all gibberish for me and I did not feel she could get how hard that was. At that time, it made me feel they did not care about me as a person, only my bloodwork numbers.
How was your experience with Timothy Hickman at CCRM Houston/Houston IVF?
Dr. Hickman seemed to be very knowledgeable and sensitive at the same time. He explained our options without imposing an specific course of treatment. He also detailed his rationale for each treatment option and let us free to decide which and when. I feel pretty confident I found the right doctor for me and may return if needed in the future.
What's one piece of advice would you give a prospective patient of Timothy Hickman at CCRM Houston/Houston IVF?
Trust his experience.
During treatment, were you treated like a number or a human with Timothy Hickman at CCRM Houston/Houston IVF?
Before consulting Dr. Hickman I had many biases against using reproductive assisted technology and had experienced patronizing behavior from other medical doctors which I disliked. Dr. Hickman treated us with respect and explained his hypothesis in clear terms, in a humble manner and with regard for our concerns.
Describe the protocols Timothy Hickman used in your cycles at CCRM Houston/Houston IVF and their degree of success.
Because ours was a case of "unexplained infertility", Dr. Hickman strategy was to begin from the less invasive procedures and gradually move towards the more complex procedures. Both me and my husband have been tested and already identified a slight but important alteration in my thyroid which I already begun treating. After assuring that eggs, sperm, fallopian tubes and uterine cavity are fine, next step was a cycle of Clomid and IUI. We also chose to do a genetic screening which was really helpful to decide that trying IUI was still a viable option. However, our first IUI failed and based on lower odds of success - specially because of the recently diagnosed endometriosis, Dr. Hickman suggested we should go change strategies and try IVF. It took us some time to decide and trust him in this journey. The first stage was the hardest, understanding and managing the medication was emotionally overwhelming. Thankfully, my body responded well and by retrieval we've got 18 eggs. About 16 fertilized and 8 survived the first week to become embryos. From the 8 embryos, 4 were correct, 1 uncertain and 3 incorrect. Great results paid off the, so far, most terrifying thing I've ever faced. As recommended by Dr. Hickman, we opted for a frozen embryo transfer and postponed the transfer to 3 months after we returned from a trip to South America (CDC recommended due to Zika threats at the time). The pause allowed my body to recover well. As I prepared to the transfer, my body responded well again to the medication. Our first transfer was done with one single embryo, the one that looked the strongest and with more chances of success. Dr. Hickman was very confident and said we had a 70% chances of success. Unfortunately, the transfer resulted in a chemical pregnancy. Dr. Hickman did not know exactly what went wrong but explained that IVF is never guaranteed, and everything indeed looked promising. He also encouraged us to take our time and if we decided to try again, he still believed in the same odds as we had other strong embryos available. I was heartbroken and needed a couple months to process the experience and gather courage and hope to try again. We planned the dates carefully to make sure we would be relaxed and calm during the 6 weeks prep to transfer... it paid off! For this second attempt at transfer, Dr. Hickman did not change any protocol but I changed pharmacies, just in case, and increased my self-care. Knowing what to expect was very reassuring and gave me strength this time around. Our second transfer developed into a healthy pregnancy, now on its course. Dr. Hickman always kept his bedside manners and even though our contact was always brief, he seemed genuinely interested in helping us achieve our desired pregnancy. For those who are wondering why they can't get pregnant and have not found any answer yet, I highly recommend talking to him.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Holy Davis)
I had one nurse assigned for the IUI. She seemed knowledgeable but was always in a rush, acting with less warmth that I would like. For the IVF I had a different nurse, much nicer. She was a great communicator, even though she seemed a bit disorganized at times. In my first round, I was very overwhelmed by the medication administration and feel that even though she tried to explain them in a simple way, it was all gibberish for me and I did not feel she could get how hard that was. At that time, it made me feel they did not care about me as a person, only my bloodwork numbers. I did a lot of research on my own, discovered techniques to apply injections less painfully and other things I felt they should have offered me since they know about them more than I do and the treatment is very expensive! Nevertheless, everything she said would happen regarding dosage and bloodwork happened exactly as she said, so I had to acknowledge that. On my second attempt, I feel my nurse and I were already in better terms.We already knew each other (the clinic is so busy that I understand they can't be close to everyone), I felt more confident about administering the medication, and fundamentally, trusted her. She always returned my calls and explained every single question with patience. I definitely appreciate her.
Describe your experience with CCRM Houston/Houston IVF.
The clinic is a peaceful environment. It seems to be a lack of coordination regarding lab results and it's a little complicated to access your your information (currently there are 2 portals, not very clear or integrated). Staff has been partially helpful with orientation, and financial office is a mess.
Describe the costs associated with your care under Timothy Hickman at CCRM Houston/Houston IVF.
The initial visit, lab tests, medication I needed for thyroid and genetic counseling, with our insurance, have been under $1,000. Our insurance however does not cover much more than diagnosis. For Clomid and one cycle of IUI it was about $2,000. For the IVF including freezing embryos for a year, one transfer, and medication it was about $ 30,000. Second transfer was about $5-6,000 - not sure anymore.
Describe Timothy Hickman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
We've done single embryo transfer because of my good chances of getting pregnant on the first attempts. Even though my first transfer failed and let me wondering if it was the best decision, I still agree that it was the best approach for my family at this moment.
What specific things went wrong at CCRM Houston/Houston IVF?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at CCRM Houston/Houston IVF.
Neither my husband or I could ever see our bloodwork results online. We also had lots of trouble getting a descriptive receipt to justify our spends on the HSA card. Non-returned calls or e-mails. Receptionist at checkout not very helpful or friendly - in contrast with medical staff.
9
Doctor
Timothy Hickman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
7
NPS
9
Age 35 - 36
5 IUI
1 IVF
Male Factor
Tubal Blockage
Recurrent Pregnancy Loss
European
Income $100K - $199K
Engineer
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
She [Dr. McKnight] did do my FET, which I appreciated. But she was not the one that called me with the negative news. My preference is for my doctor to communicate with me at all big milestones. It feels as if she may be too busy and delegates all communication to the nurse...When I do talk to her, she is warm and encouraging. But she has missed a few key communication steps with me. And one time I felt like she got impatient with all of my questions.
I was seeking a second opinion on a genetic mutation. It took 4 different tries to get my chart provided to the other clinic [from CCRM Houston]...You were in and out quickly [for monitoring]. Very organized...Strength: easy to get appointments, always get a call back that same day with results and answers...Negative: can sometimes feel like a number. Not all nurses are that professional.
How was your experience with Katherine McKnight at CCRM Houston/Houston IVF?
For the most part, I like Dr. McKnight. When I do talk to her, she is warm and encouraging. But she has missed a few key communication steps with me. And one time I felt like she got impatient with all of my questions.
What's one piece of advice would you give a prospective patient of Katherine McKnight at CCRM Houston/Houston IVF?
Don’t be afraid to ask questions. From the first appointment, tell her your communication preferences.
During treatment, were you treated like a number or a human with Katherine McKnight at CCRM Houston/Houston IVF?
I appreciated that Dr. McKnight would be the one to do all of my scans during IVF, but she did not do my retrieval because of the day I was ready (there are 4 doctors in the clinic and they rotate days). I would have hoped she would have made a personal communication with me after the results of my retrieval were known, but she did not. She did do my FET, which I appreciated. But she was not the one that called me with the negative news. My preference is for my doctor to communicate with me at all big milestones. It feels as if she may be too busy and delegates all communication to the nurse.
Describe the protocols Katherine McKnight used in your cycles at CCRM Houston/Houston IVF and their degree of success.
Standard IUI: first cycle on chlomid but switched to femara when my lining did not thicken up. For egg retrieval: 225 IUs of tonal-F daily, 2 menopur daily, Lupron, and HCG. For FET: estrogen patches, PIO injections, and progesterone suppositories.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Sarah Davis and Judy Geroux)
Sarah Davis was pretty good for our IUI treatment. The only negative was she would go on vacation a lot and never tell us. Sometimes she would be gone on really important days like trigger day. It would be nice to know in advance if we will be talking to someone different. Judy Geroux was did not meet my satisfaction during IVF. She was very informative and responsive, but not very friendly. Sometimes she would talking down to me when I asked questions. And she was not compassionate at all when delivering our negative FET results.
Describe your experience with CCRM Houston/Houston IVF.
Strength: easy to get appointments, always get a call back that same day with results and answers. Organized. They have their process down. Love the flembologists. Negative: can sometimes feel like a number. Not all nurses are that professional.
Describe your experience with your monitoring appointments at CCRM Houston/Houston IVF.
All were done in the morning. You were in and out quickly. Very organized.
Describe the costs associated with your care under Katherine McKnight at CCRM Houston/Houston IVF.
Insurance covered a lot of it. I had all diagnostics covered, all IUIs covered, and $5k towards IVF. I paid out of pocket for PGS and medications. But for my future FETs, it will all be out of pocket.
Describe Katherine McKnight's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
We had 3, 5AA embryos that are genetically normal. I had a history of good lining response. Doctor gave us a 70% chance with just one embryo.
What specific things went wrong at CCRM Houston/Houston IVF?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at CCRM Houston/Houston IVF.
Once I was seeking a second opinion on a genetic mutation. It took 4 different tries to get my chart provided to the other clinic.
7
Doctor
Katherine McKnight
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
9
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 35 - 36
1 IVF
Income $200K - $499K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
My doctor, Dr. McKnight, was out of the office during my first embryo implant. We had decided on 2 embryos, along with Dr. McKnight’s recommendation - but right before the implant, the doctor performing the procedure wrote up everything for only 1 embryo. When we pointed out the error, he came in to try to talk us into only transferring 1, in order to avoid a higher risk of multiples. In the end, he allowed us to transfer 2 as planned
[CCRM Houston is] Very clean and professional. A huge benefit is that they take early appointments, at 7 or 7:30 (I can’t remember the earliest), so I wasn’t really late going to work. They also do a great job of getting you in and out quickly on the days of just blood work or ultrasounds. The waiting room is comfortable and all staff are very welcoming.
How was your experience with Katherine McKnight at CCRM Houston/Houston IVF?
She was upfront in her communication, but also extremely encouraging and sympathetic. IVF is trying and emotional, and she was very supportive and uplifting throughout the process. We had 2 miscarriages and we just delivered a healthy baby boy a month ago!
What's one piece of advice would you give a prospective patient of Katherine McKnight at CCRM Houston/Houston IVF?
Write down your questions ahead of time, as you’ll likely forget them at the appointments.
During treatment, were you treated like a number or a human with Katherine McKnight at CCRM Houston/Houston IVF?
She really cared about us and met with us to answer all questions, before IVF, as well as after each failed attempt to determine our next course of action. She was amazing!
Describe the protocols Katherine McKnight used in your cycles at CCRM Houston/Houston IVF and their degree of success.
My husband had a vasectomy years ago and recently had it reversed. The reversal was successful, in that there was sperm flow, it just wasn’t as strong as we had hoped. Since I was mid-30s and my husband in his mid-40s, we wanted to get pregnant quickly. Dr. McKnight reviewed our tests and recommended IVF as our best course of action. We discussed doing IUI as well, as it is less invasive and less expensive; Dr. McKnight was supportive of us trying IUI as well, but we ultimately went with IVF as the success rates are much higher and we didn’t want to waste any time.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Judy Gerow)
The nursing staff was fantastic. Over the course of our three IVF cycles, I became close with several of the nurses there, and even emailed my nurse with questions during my pregnancy, after we had technically graduated from the IVF clinic.
Describe your experience with CCRM Houston/Houston IVF.
Very clean and professional. A huge benefit is that they take early appointments, at 7 or 7:30 (I can’t remember the earliest), so I wasn’t really late going to work. They also do a great job of getting you in and out quickly on the days of just blood work or ultrasounds. The waiting room is comfortable and all staff are very welcoming.
Describe the costs associated with your care under Katherine McKnight at CCRM Houston/Houston IVF.
I honestly don’t remember the exact numbers; my insurance covers IVF up to a lifetime max of $25 M.
Describe Katherine McKnight's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
We discussed transferring either 1 or 2 embryos each cycle; given my age and health, Dr. McKnight would only transfer a maximum of 2 embryos each cycle, but left it up to us if we wanted to implant 1 or 2.
What specific things went wrong at CCRM Houston/Houston IVF?
  • Provided conflicting information
Describe the specific things that went wrong at CCRM Houston/Houston IVF.
My doctor, Dr. McKnight, was out of the office during my first embryo implant. We had decided on 2 embryos, along with Dr. McKnight’s recommendation - but right before the implant, the doctor performing the procedure wrote up everything for only 1 embryo. When we pointed out the error, he came in to try to talk us into only transferring 1, in order to avoid a higher risk of multiples. In the end, he allowed us to transfer 2 as planned.
10
Doctor
Katherine McKnight
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 38 - 39
1 IUI
2 IVF
Unexplained
European
Income $200K - $499K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Doctor Hickman was warm and engaged from the beginning. He was the perfect balance of delicate and matter-of-fact, which really helped with all of the would-be awkward questions in the beginning. He kept me very informed and tailored my treatment to best assist my husband and me in our particular circumstances. I never felt like a number. He called personally to give me the news when I finally did conceive.
I had no problems with the [CCRM Houston/Houston IVF] clinic. My second nurse especially was very responsive and kind. Even the phlebotomists were personable and gave every patient their full attention - all day, every day...Doctor Hickman was warm and engaged from the beginning. He was the perfect balance of delicate and matter-of-fact, which really helped with all of the would-be awkward questions in the beginning. He kept me very informed and tailored my treatment to best assist my husband and me in our particular circumstances. I never felt like a number. He called personally to give me the news when I finally did conceive.
How was your experience with Timothy Hickman at CCRM Houston/Houston IVF?
Dr. Hickman was compassionate from the beginning, while maintaining the professionalism necessary to allow us to be comfortable discussing intimate and potentially awkward matters. He explained everything and was very clear about our odds. He used a combination of tried and true statistical information, applied expertise and customization to our particular circumstances. When explaining things, he often turned his screen around so that we could understand everything and see what he was seeing. Dr. Hickman's experience and manner gained my trust and I knew that he truly cared and wanted to help us have a child. He has truly devoted his life to bringing children to those who desperately want them. He works early Sunday mornings for transfers and nothing will stop him from being there - not even the hurricanes and storms that would keep other professionals away. Dr. Hickman's bedside manner was a comforting combination of friendly and focused. He knew how to hold sufficiently distracting conversation to keep my mind off of uncomfortable procedures. One of the things I loved most about Dr. Hickman is that he is considered and deliberate. When reviewing my scans to determine when to initiate the transfer, I remembering him pausing to consider my results and make sure that he recommended the best course of action. On another occasion, he changed course and decided to thaw the lower-quality egg I had frozen from a prior retrieval to add to my next transfer and increase my chance of conceiving (it worked!). He worked without ego - the change of course was the right thing to do and even though he did not recommend it at first, after further consideration he decided to recommend that. He's a true professional who considers each individual situation to achieve the best results. When my child was born, he had to go straight to the NICU, which was very distressing for us. Dr. Hickman was in the neighboring tower and when he learned that we were in the NICU, he visited and spoke to us about our son's condition. He was direct in addressing our expectations that he might go home within 24 hours but he also reassured us about the long-term. He goes above and beyond because helping families conceive is his life's work. He is dedicated, kind and incredibly experienced and knowledgeable.
What's one piece of advice would you give a prospective patient of Timothy Hickman at CCRM Houston/Houston IVF?
Listen to Dr. Hickman and trust that he will always act with integrity and in your best interests.
During treatment, were you treated like a number or a human with Timothy Hickman at CCRM Houston/Houston IVF?
Doctor Hickman was warm and engaged from the beginning. He was the perfect balance of delicate and matter-of-fact, which really helped with all of the would-be awkward questions in the beginning. He kept me very informed and tailored my treatment to best assist my husband and me in our particular circumstances. I never felt like a number. He called personally to give me the news when I finally did conceive.
Describe your experience with CCRM Houston/Houston IVF.
I had no problems with the clinic. My second nurse especially was very responsive and kind. Even the phlebotomists were personable and gave every patient their full attention - all day, every day.
10
Doctor
Timothy Hickman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
0
NPS
1
Age 41
1 IVF
Male Factor
Poor Egg Quality
Income $50K - $99K
Investment Banker
2nd of 4 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Hickman] was caring during consultation. During treatments he barely even looked at me, no time to ask him questions. After negative pregnancy test during follow up, he made me feel like it was all my fault and had poor quality eggs....He needs to show more compassion, not just throw his hands in the air when it didn’t work or tell us that egg donors and adoption are also ways to have s family. We have no children, we wanted to experience childbirth. He had no advice on improving egg quality, just said that it doesn’t work.
Desk staff [IVF Houston] is rude, never wanted to give receipts, list my payment when we paid for anesthesia in cash! Needs improvement all around! They do have a financial consultant whom was awesome. She let me know if employers that offer insurance coverage that covers IVF! She was very transparent....I feel like something occurred in lab. Egg retrievel was on Friday, weekend lab was ran by a skeleton crew. Honestly, we do feel something went wrong. Our transfer days were off, and say of transfer, they did another patient before me that arrived way after I did
How was your experience with Timothy Hickman at CCRM Houston/Houston IVF?
He needs to show more compassion, not just throw his hands in the air when it didn’t work or tell us that egg donors and adoption are also ways to have s family. We have no children, we wanted to experience childbirth. He had no advice on improving egg quality, just said that it doesn’t work. Some other clinics have treatments that DO work.
What's one piece of advice would you give a prospective patient of Timothy Hickman at CCRM Houston/Houston IVF?
Do your research, make him answer your questions.
During treatment, were you treated like a number or a human with Timothy Hickman at CCRM Houston/Houston IVF?
He was caring during consultation. During treatments he barely even looked at me, no time to ask him questions. After negative pregnancy test during follow up, he made me feel like it was all my fault and had poor quality eggs. There were sooo many problems we had during our cycle that were clinics fault.
Describe the protocols Timothy Hickman used in your cycles at CCRM Houston/Houston IVF and their degree of success.
Lipton, Menopur, Bravelle, it was his most aggressive protocol, I responded perfectly.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Judy)
She was great, relaying messages were not good. We drove 2 1/2 hours for s Transfer, she never let us know instead of doing a 3 day, we’re doing a 5 day since embryos were doing so good.
Describe your experience with CCRM Houston/Houston IVF.
Desk staff is rude, never wanted to give receipts, list my payment when we paid for anesthesia in cash! Needs improvement all around! They do have a financial consultant whom was awesome. She let me know if employers that offer insurance coverage that covers IVF! She was very transparent.
Describe the costs associated with your care under Timothy Hickman at CCRM Houston/Houston IVF.
We spent about 22,000 total
Describe Timothy Hickman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
He made the decision to transfer 3, feel he knew we had no chance
What specific things went wrong at CCRM Houston/Houston IVF?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at CCRM Houston/Houston IVF.
I feel like something occurred in lab. Egg retrievel was on Friday, weekend lab was ran by a skeleton crew. Honestly, we do feel something went wrong. Our transfer days were off, and say of transfer, they did another patient before me that arrived way after I did. You could tell the tone of workers and atmosphere was as if something wrong was happening. After transfer, Dr. Hickman got up and said, Well, let’s hope it works, and walked out.
0
Doctor
Timothy Hickman
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
1 of 5
1
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Successful
NPS
10
NPS
10
Age 38 - 41
4 Embryo Freezing
Male Factor
Income $200K - $499K
Consultant
2nd of 3 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Hickman went above and beyond seeking to understand who I was, who my partner was, and what we were looking to create as a family. He made it clear to us how much he values family and went above and beyond our expectations to achieve our fertility goals...He backed all of his opinion statements with research and when he wasn't certain on something, he was candid about that as well. He never brought an "ego" to the appointment which is rare for a doctor.
CCRM Houston is organized, responsive, and works very well as a team. From the blood lab to finance to nursing to doctors, they go above and beyond. They are also exceptionally friendly, their bedside manner couldn't be better...Dr Hickman showed more empathy than any other doctor I ever worked with. He was excellent in his questioning of our journey and where we were looking to go. He backed all of his opinion statements with research and when he wasn't certain on something, he was candid about that as well.
How was your experience with Timothy Hickman at CCRM Houston/Houston IVF?
Dr Hickman showed more empathy than any other doctor I ever worked with. He was excellent in his questioning of our journey and where we were looking to go. He backed all of his opinion statements with research and when he wasn't certain on something, he was candid about that as well. He never brought an "ego" to the appointment which is rare for a doctor. He always welcomed all of our questions (even the ones we felt silly about) and gave sound advice. He is a exceptional leader in the field and a trustworthy expert. After having worked with 2 other fertility clinics, Dr Hickman was a breath of fresh air combining his exceptional bedside manner with his expertise in the field. He was an answer to prayers for us, we feel truly blessed to have been under his care.
What's one piece of advice would you give a prospective patient of Timothy Hickman at CCRM Houston/Houston IVF?
You can trust him 100%.
During treatment, were you treated like a number or a human with Timothy Hickman at CCRM Houston/Houston IVF?
Dr Hickman went above and beyond seeking to understand who I was, who my partner was, and what we were looking to create as a family. He made it clear to us how much he values family and went above and beyond our expectations to achieve our fertility goals.
Describe your experience with CCRM Houston/Houston IVF.
CCRM Houston is organized, responsive, and works very well as a team. From the blood lab to finance to nursing to doctors, they go above and beyond. They are also exceptionally friendly, their bedside manner couldn't be better.
10
Doctor
Timothy Hickman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
9
NPS
10
Age 33
1 IUI
Unexplained
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Hickman was knowledgeable, empathetic, clear, caring and reputable. I do wish I would have seen him more. I only saw him during the consult and his nursing team took over from there. The nurses were great, no problems at all. I just wish Dr. Hickman had a little more presence. ... IUI with Clomid. Called first day of period. Did ultrasound at Day 3. Took Clomid for 3 days. Did trigger injection day before procedure. Did ultrasound and sperm washing day of procedure.
The clinic [CCRM Houston] is great. A peaceful setting. Bloodwork in house. The doctor and nurses were great. My insurance does not cover fertility treatments so they are expensive. IUI without insurance was $1300 not including medication and other requested medical tests like HSG. IVF without insurance is around $18000 without medicines
How was your experience with Timothy Hickman at CCRM Houston/Houston IVF?
Dr. Hickman was knowledgeable, empathetic, clear, caring and reputable. I do wish I would have seen him more. I only saw him during the consult and his nursing team took over from there. The nurses were great, no problems at all. I just wish Dr. Hickman had a little more presence.
What's one piece of advice would you give a prospective patient of Timothy Hickman at CCRM Houston/Houston IVF?
If your doing an IUI, be prepared to only meet the doc once in the beginning. Have any questions you want answered by him ready for the consult. The nursing team is great and knowledgeable as well.
During treatment, were you treated like a number or a human with Timothy Hickman at CCRM Houston/Houston IVF?
Very kind during consult. Extremely knowledgeable and explained options clearly. Nursing team was great, also very kind. Never felt like a number.
Describe the protocols Timothy Hickman used in your cycles at CCRM Houston/Houston IVF and their degree of success.
IUI with Clomid. Called first day of period. Did ultrasound at Day 3. Took Clomid for 3 days. Did trigger injection day before procedure. Did ultrasound and sperm washing day of procedure.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Amanda)
Communication was great. She explained everything thoroughly and clearly.
Describe your experience with CCRM Houston/Houston IVF.
The clinic is great. A peaceful setting. Bloodwork in house. The doctor and nurses were great. My insurance does not cover fertility treatments so they are expensive. IUI without insurance was $1300 not including medication and other requested medical tests like HSG. IVF without insurance is around $18000 without medicines
Describe the costs associated with your care under Timothy Hickman at CCRM Houston/Houston IVF.
IUI without insurance coverage was $1300 + medicines & medical tests. IVF without insurance coverage was $18000+ $4000-$7000 for medicines.
9
Doctor
Timothy Hickman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

Successful
NPS
10
NPS
10
1 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
6 IUI With Other Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hickman seems to really live what he does, and when we met with him, he was very honest and direct with us about the statistics, but it was always delivered in a kind and compassionate way...suggested we do some acupuncture along with our cycle, and it seemed to help. He also used a different protocol, since the one used in Ca. wasn’t successful.
It felt like everyone in the [CCRM Houston/Houston IVF] office was on my team! It’s such an emotional time, and going into the office and feeling the positive support from Dr. Hickman and the staff was so comforting...[nurses are] Organized, smart, compassionate, kind, funny, supportive, knowledgeable...You’re greeted with kindness and a smile. Everyone works together to get all the details set and ready for your personal treatment plan. Their goal is to achieve your dream of conceiving, and delivering a baby.
How was your experience with Timothy Hickman at CCRM Houston/Houston IVF?
Dr. Hickman was the second doctor we saw when trying to start our family. After 3 failed IVF cycles in California with a different doctor, and feeling hopeless, we decided to try a cycle with Dr. Hickman. Dr. Hickman seems to really live what he does, and when we met with him, he was very honest and direct with us about the statistics, but it was always delivered in a kind and compassionate way. What he was telling us wasn't a surprise, I was 39 years old. My husband is an engineer, so he likes getting all the numbers, and I’m the emotional one. Since we had such lousy luck with our previous IVF cycles, Dr. Hickman suggested we do some acupuncture along with our cycle, and it seemed to help. He also used a different protocol, since the one used in Ca. wasn’t successful. We gave birth to a healthy baby boy and named him Timothy!! Just kidding! His name is James, and he has a little sister Charlotte that came along 8 years later conceived with a donor egg and the wonderful medical treatment and from Dr. Hickman. I know first hand how had and disappointing it can be going through fertility treatments, the hope and dreams we have and then the news of a negative pregnancy test, then you start your emotional climb for the next try, or your next step. It’s hard on you marriage. I really feel like Dr.Hickman loves what he does, and his office and staff are a reflection of that.
What's one piece of advice would you give a prospective patient of Timothy Hickman at CCRM Houston/Houston IVF?
You need to be strong, and stick with it, and know that Dr. Hickman has your best interest at heart.
During treatment, were you treated like a number or a human with Timothy Hickman at CCRM Houston/Houston IVF?
It felt like everyone in the office was on my team! It’s such an emotional time, and going into the office and feeling the positive support from Dr. Hickman and the staff was so comforting.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Diane (I think))
Organized, smart, compassionate, kind, funny, supportive, knowledgeable.
Describe your experience with CCRM Houston/Houston IVF.
It’s a beautiful space, with a peaceful calming feeling. You’re greeted with kindness and a smile. Everyone works together to get all the details set and ready for your personal treatment plan. Their goal is to achieve your dream of conceiving, and delivering a baby.
Describe the costs associated with your care under Timothy Hickman at CCRM Houston/Houston IVF.
Can’t remember the exact number, but the same as the clinic we went to in California where we had 3 failed IVF cycles. I really think more insurance companies need to cover IVF!
Describe Timothy Hickman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
With our first cycle with my eggs, we transferred all our embryos (3) to increase chances of pregnancy. With our donor cycle we wanted a single pregnancy, so Dr. Hickman suggested to transfer (1) embryo, and it worked!
10
Doctor
Timothy Hickman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2018, Unsuccessful
NPS
10
NPS
N/A
Age 28 - 29
3 IUI
1 IVF
Anovulation
Male Factor
PCOS
Income $100K - $199K
Teacher
1st of 2 Docs
Strongly Recommends
Unsuccessful
She [Dr. McKnight] explained all options and risks in a way we understood. She was encouraging and positive every visit and even after our failed attempts. ... I was glad that my Dr. was present most of the time and how encouraging she was. ... She knew from the beginning we would like to transfer 2. She didn’t love it but respected our wishes and told us the risks.
The facility [Houston IVF] is very nice and clean. They greeted you every time you signed in and the wait was never too long. ... It [monitoring] was busy but they ran it well and I was never there long! ... Sarah was an amazing nurse when doing our IUI’s. ... IUI’s $1500 each. We did 3 and medicine was about $200 each time. Our IvF was 15k and about 5k for medicine. The frozen transfer was $4500 and $1500-$2000 for medicine
How was your experience with Katherine McKnight at CCRM Houston/Houston IVF?
She explained all options and risks in a way we understood. She was encouraging and positive every visit and even after our failed attempts. She really was there 98% of the time. Unfortunately my fresh transfer she was at the other location but I know they have their schedules.
What's one piece of advice would you give a prospective patient of Katherine McKnight at CCRM Houston/Houston IVF?
Don’t be afraid to ask all the questions!
During treatment, were you treated like a number or a human with Katherine McKnight at CCRM Houston/Houston IVF?
She was present 98% of the time and was always kind and encouraging!
Describe the protocols Katherine McKnight used in your cycles at CCRM Houston/Houston IVF and their degree of success.
Endometrim Follistim Menopur Ganirelix Pregnyl Dexamethasome Estradiol Methyl prednisolone Azithromycin Leuprolide
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Tiffany Fipps)
She was always kind and always answered my emails promptly.
Describe your experience with CCRM Houston/Houston IVF.
The facility is very nice and clean. They greeted you every time you signed in and the wait was never too long. Sarah was an amazing nurse when doing our IUI’s. I was glad that my Dr. was present most of the time and how encouraging she was.
Describe your experience with your monitoring appointments at CCRM Houston/Houston IVF.
It was busy but they ran it well and I was never there long!
Describe the costs associated with your care under Katherine McKnight at CCRM Houston/Houston IVF.
IUI’s $1500 each. We did 3 and medicine was about $200 each time. Our IvF was 15k and about 5k for medicine. The frozen transfer was $4500 and $1500-$2000 for medicine
Describe Katherine McKnight's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
She knew from the beginning we would like to transfer 2. She didn’t love it but respected our wishes and told us the risks.
10
Doctor
Katherine McKnight
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 29 - 30
2 IUI
1 IVF
Unexplained
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
My husband asks A LOT of questions and Dr Hickman answered them all thoroughly and patiently. It’s clear he’s an expert in the field/passionate about what he does, and we can see why people travel to see him. We both felt he was very honest in his treatment recommendations and not trying to push expensive treatments at us. He was very easy to talk with.
Everything is very well organized [at CCRM Houston/Houston IVF]. They have a system in place and it works well. Directions were always given to me clearly and I was never left with many questions. IVF appts for scans and blood work were always at 7am...I felt like I really Knew the nurses by the time we were done there. They’re very quick to respond with answers to questions if I ever Called or emailed.
How was your experience with Timothy Hickman at CCRM Houston/Houston IVF?
My husband asks A LOT of questions and Dr Hickman answered them all thoroughly and patiently. It’s clear he’s an expert in the field/passionate about what he does, and we can see why people travel to see him. We both felt he was very honest in his treatment recommendations and not trying to push expensive treatments at us. He was very easy to talk with.
During treatment, were you treated like a number or a human with Timothy Hickman at CCRM Houston/Houston IVF?
In our discussion with Dr Hickman he mentioned he and his wife dealt with infertility at one point. He knows firsthand how hard it can be when you’re in the thick of it.
Describe your experience with your nurse at CCRM Houston/Houston IVF.
Everyone is so sweet!!! I felt like I really Knew the nurses by the time we were done there. They’re very quick to respond with answers to questions if I ever Called or emailed.
Describe your experience with CCRM Houston/Houston IVF.
Everything is very well organized. They have a system in place and it works well. Directions were always given to me clearly and I was never left with many questions. IVF appts for scans and blood work were always at 7am (this was in 2017). Something you might need to plan ahead for if you work or have other young kids at home!
10
Doctor
Timothy Hickman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
1
NPS
1
Age 27
1 IVF
1 Embryo Freezing (cancer)
Cancer
South Asian
Income $100K - $199K
Lawyer
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Hickman never diverted from his protocol. Both of our transfers ended in the same result, but he still did not change the treatment for the subsequent transfers. ... He did do every ultrasound on his own. ... He preferred to do a single embryo transfer for my first transfer. Since it resulted in a chemical pregnancy, he transferred two embryos on the second transfer. ... For the fresh, I took menopur, follistim, ganirelix, and a HCG trigger. For the frozen, I had to take the progesterone suppositories and estrogen patches. ...
Clinic [Houston IVF] was nice and large. It has one central location where they perform everything. They do not have any other locations. This includes all bloodwork, ultrasounds and any procedures. The front staff is very friendly. ... Tiffany [nurse] was nice enough but didn’t have much knowledge and was unable to answer many of my questions. ... He [Dr. Hickman] preferred to do a single embryo transfer for my first transfer. Since it resulted in a chemical pregnancy, he transferred two embryos on the second transfer.
How was your experience with Timothy Hickman at CCRM Houston/Houston IVF?
I personally had a poor experience with Dr. Hickman. He would not divert from protocol even if my body required it. Every person has individual and unique needs which should be treated accordingly. He did do every ultrasound on his own.
What's one piece of advice would you give a prospective patient of Timothy Hickman at CCRM Houston/Houston IVF?
Verbalize your needs and concerns.
During treatment, were you treated like a number or a human with Timothy Hickman at CCRM Houston/Houston IVF?
Dr. Hickman never diverted from his protocol. Both of our transfers ended in the same result, but he still did not change the treatment for the subsequent transfers.
Describe the protocols Timothy Hickman used in your cycles at CCRM Houston/Houston IVF and their degree of success.
Dr. Hickman followed a strict protocol for both fresh and frozen transfers. For the fresh, I took menopur, follistim, ganirelix, and a HCG trigger. For the frozen, I had to take the progesterone suppositories and estrogen patches.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Tiffany)
Tiffany was nice enough but didn’t have much knowledge and was unable to answer many of my questions.
Describe your experience with CCRM Houston/Houston IVF.
Clinic was nice and large. It has one central location where they perform everything. They do not have any other locations. This includes all bloodwork, ultrasounds and any procedures. The front staff is very friendly.
Describe the costs associated with your care under Timothy Hickman at CCRM Houston/Houston IVF.
I do not recall.
Describe Timothy Hickman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
He preferred to do a single embryo transfer for my first transfer. Since it resulted in a chemical pregnancy, he transferred two embryos on the second transfer. This also produced the same result.
1
Doctor
Timothy Hickman
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
1 of 5
1
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
10
NPS
6
Age 37
1 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
Latinx
Income $100K - $199K
Nurse or HC Services
2nd of 3 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Doesn't Recommend
Unsuccessful
She [Dr. Katherine McKnight] was very kind and understanding. When it came to having to do the dnc she was there and performed it herself which made it 100% easier...She really cares about her patients. I really felt like she understood what I was going through every step of the way. I did my first IVF cycle with her and even though it didn’t result in a live birth I would still recommend her. I switched clinics only because of the cost not the doctor
The phlebotomists [at CCRM Houston/Houston IVF] were great! They really made it feel easy and I am a chicken when it comes to needles. They are very organized. I liked that a doctor does the ultrasounds here. Some clinics have nurses not ultrasound techs do their ultrasounds and it can be misleading...She [Dr. Katherine McKnight] was very kind and understanding. When it came to having to do the dnc she was there and performed it herself which made it 100% easier...She really cares about her patients.
How was your experience with Katherine McKnight at CCRM Houston/Houston IVF?
She really cares about her patients. I really felt like she understood what I was going through every step of the way. I did my first IVF cycle with her and even though it didn’t result in a live birth I would still recommend her. I switched clinics only because of the cost not the doctor
What's one piece of advice would you give a prospective patient of Katherine McKnight at CCRM Houston/Houston IVF?
Do your research on financing
During treatment, were you treated like a number or a human with Katherine McKnight at CCRM Houston/Houston IVF?
She was very kind and understanding. When it came to having to do the dnc she was there and performed it herself which made it 100% easier
Describe your experience with CCRM Houston/Houston IVF.
The phlebotomists were great! They really made it feel easy and I am a chicken when it comes to needles. They are very organized. I liked that a doctor does the ultrasounds here. Some clinics have nurses not ultrasound techs do their ultrasounds and it can be misleading.
Describe the costs associated with your care under Katherine McKnight at CCRM Houston/Houston IVF.
I spent overall meds included around 24k
10
Doctor
Katherine McKnight
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
10
NPS
10
Age 24 - 27
1 IVF
Surrogacy
Recurrent Pregnancy Loss
Latinx
Income $50K - $99K
Entrepreneur
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Timothy Hickman] dedicated a lot of time explaining me well my not so common sindrome. My case was super wired and he was able to manage it as it was something common. Each time I will need more explanation he will contact his nurse and give me a call to explain well..... Strenghts: - smart - patience - have lots of knowledge - always know the last technologies and ways of doing procedures - take his time explaining -gives hope - tell the truth Weakness: - At some point of the Ivf there was a confusion because my anatomy is different from the rest. My ovaries where much up than usual ( difficult to know to every single doctor). We learn that in my sindrome case is better to do some other tests before ivf like Testosterone. But this was not dr fault. This was a one in a million cases. Think I was his jumber 1 case like this. But he overcome ir perfectly and now I have one baby with me. No real weakness.
[CCRM Houston is] Clean, efficient, effective, easy process, easy admission , nice clean flow since you enter and you leave. Super hiper well organized. Impressive for a lot of people that I have recomend this doctor and they went..... Nurse staff in the physical location amazing!! But the nurses in charge of patiences dont know wht but have left the mayority hat were working with me the last year and now is difficult to communicate with rhem because all of them are gone. Maybe i just need to go again physical and claim for a new new nurse. Have not been there since the last transfer . 1 year ago.
How was your experience with Timothy Hickman at CCRM Houston/Houston IVF?
Strenghts: - smart - patience - have lots of knowledge - always know the last technologies and ways of doing procedures - take his time explaining -gives hope - tell the truth Weakness: - At some point of the Ivf there was a confusion because my anatomy is different from the rest. My ovaries where much up than usual ( difficult to know to every single doctor). We learn that in my sindrome case is better to do some other tests before ivf like Testosterone. But this was not dr fault. This was a one in a million cases. Think I was his jumber 1 case like this. But he overcome ir perfectly and now I have one baby with me. No real weakness.
What's one piece of advice would you give a prospective patient of Timothy Hickman at CCRM Houston/Houston IVF?
Get all your results from the other clinic and go visit asap dr hickman! He will tell you the truth and will tell you your proplbabilities of conceiving and your real options.
During treatment, were you treated like a number or a human with Timothy Hickman at CCRM Houston/Houston IVF?
He dedicated a lot of time explaining me well my not so common sindrome. My case was super wired and he was able to manage it as it was something common. Each time I will need more explanation he will contact his nurse and give me a call to explain well.
Describe the protocols Timothy Hickman used in your cycles at CCRM Houston/Houston IVF and their degree of success.
Blastocysts at day 3-4 ( 50% more of chance to have good embrios) Blood test exams every single 3 days on the last weeks of ivf to see the hcg ( estrogen and testosterone increasing or decresing) 6 weeks. 2 birth control pill and 4 belly hormines injections . Plus one trigger before retrieval.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Jessica Gibbs )
Nurse staff in the physical location amazing!! But the nurses in charge of patiences dont know wht but have left the mayority hat were working with me the last year and now is difficult to communicate with rhem because all of them are gone. Maybe i just need to go again physical and claim for a new new nurse. Have not been there since the last transfer . 1 year ago.
Describe your experience with CCRM Houston/Houston IVF.
Clean, efficient, effective, easy process, easy admission , nice clean flow since you enter and you leave. Super hiper well organized. Impressive for a lot of people that I have recomend this doctor and they went.
Describe the costs associated with your care under Timothy Hickman at CCRM Houston/Houston IVF.
Aprox. 28,000$ All ivf process. 4000 medications for ivf to me 4000 for my surrogate estimulation 4000 second time surrogate estimulation 2000 transfer numer 1 2000 transfer numer 2
Describe Timothy Hickman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
Multiple is much better. You always have better probabilities to have just ONE if you put two than having 2. And when you put just one your pribabilities decreese to less than 30% of success. If you put 2 I think it goes up to 45-50%. And always better to do pgs. This process is so tought , long and pricey that is important to know if your embrios are 100% healthy.
10
Doctor
Timothy Hickman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Successful
NPS
10
NPS
10
Age 30 - 32
1 IVF
1 Egg Freezing
1 Embryo Freezing
Surrogacy
Diminished Ovarian Reserve
Latinx
Income $100K - $199K
2nd of 2 Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Timothy Hickman] Well communicator, super knowledgeable, super supportive, always communicate with us as soon as he had more information, he explained things so carefully with very good examples, videos...He was formal but at the same time very personal with the relationship he had with my husband and I...We did multiple embryo transfer and on both opportunities we got one embryo to grow
Strengths [of CCRM Houston/Houston IVF] — on top of follow ups, professional, understanding, easy and small clinic so all was on same floor. Weaknesses— take more time than expected to be seen , a lot of people at waiting room so so no privacy...Kind , empathetic, patience...We did multiple embryo transfer and on both opportunities we got one embryo to grow
How was your experience with Timothy Hickman at CCRM Houston/Houston IVF?
Well communicator, super knowledgeable, super supportive, always communicate with us as soon as he had more information, he explained things so carefully with very good examples, videos. He has won so many prizes. He was formal but at the same time very personal with the relationship he had with my husband and I. J
What's one piece of advice would you give a prospective patient of Timothy Hickman at CCRM Houston/Houston IVF?
Dont loose your time and money doing many transfers and ivfs in other countries, just go with him
During treatment, were you treated like a number or a human with Timothy Hickman at CCRM Houston/Houston IVF?
He was on top of everything. Doing follow ups in a very personal way. Couple times he call my husband for questions and answers. He is always clear with us. We had a challenging egg retrieval but it ended positive. Thanks to his team and dr Hickman i was able to become a mother of 2
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Lauren)
Kind , empathetic, patience
Describe your experience with CCRM Houston/Houston IVF.
Strengths— on top of follow ups, professional, understanding, easy and small clinic so all was on same floor. Weaknesses— take more time than expected to be seen , a lot of people at waiting room so so no privacy,
Describe the costs associated with your care under Timothy Hickman at CCRM Houston/Houston IVF.
40k
Describe Timothy Hickman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
We did multiple embryo transfer and on both opportunities we got one embryo to grow
10
Doctor
Timothy Hickman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
10
Age 42
Poor Egg Quality
Black or African-American
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. James Nodler] addressed me by my name...knew my history without having to be reminded...my husband and I desire to have a child after beating Breast Cancer...very honest and straight foward while having compassion regarding my options and what he felt would be out best option of success. He knew that time due to my age was of an concern and was ready and available to proceed with all necessary testing and medication needing to be prescribed.
The clinic [CCRM Houston/Houston IVF] environment just has a warm welcoming feel. I didn't feel embarrassed. Everything is done there in clinic, so no worries about traveling to different locations for labs, ultrasound or anything else. [Nurses] are all very compassionate, understanding, very detailed, available to answer all my questions/concerns and very helpful...
How was your experience with James Nodler at CCRM Houston/Houston IVF?
Dr. Noddler knew my situation and my husband and I desire to have a child after beating Breast Cancer. He was very honest and straight foward while having compassion regarding my options and what he felt would be out best option of success. He knew that time due to my age was of an concern and was ready and available to proceed with all necessary testing and medication needing to be prescribed.
What's one piece of advice would you give a prospective patient of James Nodler at CCRM Houston/Houston IVF?
To trust his judgement and his process. He has your health and best success of conceiving as his primary priority.
During treatment, were you treated like a number or a human with James Nodler at CCRM Houston/Houston IVF?
He addressed me by my name eveytine and knew my history without having to be reminded.
Describe the protocols James Nodler used in your cycles at CCRM Houston/Houston IVF and their degree of success.
I have not actually started my cycles yet, due to the COVID-19 things are on hold.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Amelia Silva)
They are all very compassionate, understanding, very detailed, available to answer all my questions/concerns and very helpful qith guidance.
Describe your experience with CCRM Houston/Houston IVF.
The clinic environment just has a warm welcoming feel. I didn't feel embarrassed. Everything is done there in clinic, so no worries about traveling to different locations for labs, ultrasound or anything else.
Describe the costs associated with your care under James Nodler at CCRM Houston/Houston IVF.
$22,000.00
10
Doctor
James Nodler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Houston/Houston IVF
Main Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5