CCRM Houston/Houston IVF

5 doctors work here

Rated 8.3
Strongly recommend: 75%Neutral: 9%Don't recommend: 16%8.3
75% strongly recommend
69 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7
7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.7
7.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,308
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Main Center
929 Gessner, Suite 2300
Houston, TX 77024
Medical Center
7400 Fannin, Suite 910
Houston, TX 77054
Sugar Land
16545 SW Freeway
Sugar Land, TX 77479
The Woodlands
1001 Medical Plaza Dr
The Woodlands, TX 77380
Show 2 more

69 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2017, Successful
NPS
10
NPS
10
Age 27 - 32
3 IVF
Poor Egg Quality
Tubal Blockage
Latinx
Income $0 - $49K
Teacher
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hickman did explain everything well before beginning ivf. After a failed cycle he would always call me himself and answer every single question I had. I felt he was a great doctor and trusted him completely...We used the antagonist protocol and I always used lupron with every cycle. I would trigger with 10,000 units of hgh. I would always react decently...I did feel taken care of.
I think [IVF at CCRM Houston] was close to 35 thousand for two cycles. I thought the clinic was great. Your doctor isn't always the one who performs the retrieval or transfer, which I didn't know going in, sometimes its another RE on site. But all of them were wonderful...All monitoring appointments were scheduled before 8am and there were several nurses working to get you back to do bloodwork while the doctors were in and out doing ultrasounds. Things always moved very fast in the mornings.
How was your experience with Timothy Hickman at CCRM Houston/Houston IVF?
Dr. Hickman did explain everything well before beginning ivf. After a failed cycle he would always call me himself and answer every single question I had. I felt he was a great doctor and trusted him completely.
What's one piece of advice would you give a prospective patient of Timothy Hickman at CCRM Houston/Houston IVF?
Ivf isn't easy and it isn't cheap, but he was worth it.
During treatment, were you treated like a number or a human with Timothy Hickman at CCRM Houston/Houston IVF?
I did feel taken care of.
Describe the protocols Timothy Hickman used in your cycles at CCRM Houston/Houston IVF and their degree of success.
We used the antagonist protocol and I always used lupron with every cycle. I would trigger with 10,000 units of hgh. I would always react decently.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Susan Gibbons)
Susan was there for all my questions and to help with everything along the way. She was wonderful!
Describe your experience with CCRM Houston/Houston IVF.
I thought the clinic was great. Your doctor isn't always the one who performs the retrieval or transfer, which I didn't know going in, sometimes its another RE on site. But all of them were wonderful.
Describe your experience with your monitoring appointments at CCRM Houston/Houston IVF.
All monitoring appointments were scheduled before 8am and there were several nurses working to get you back to do bloodwork while the doctors were in and out doing ultrasounds. Things always moved very fast in the mornings.
Describe the costs associated with your care under Timothy Hickman at CCRM Houston/Houston IVF.
If was vey expensive, I think it was close to 35 thousand for two cycles. Thanks to several loans, our life savings and my grandmother who helped us pay for everything. Everything was included in the price except for the anesthesia. Acupuncture was also separate.
Describe Timothy Hickman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
My first two transfer he allowed 3 each time, but my third only 2 were transferred per new law/rule.
10
Doctor
Timothy Hickman
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
CCRM Houston/Houston IVF
Medical Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Successful
NPS
10
NPS
10
Age 36 - 39
2 IVF
Male Factor
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I feel like she is an excellent Doctor. She hopes that this works for us and continues down the road with us. She does suggest using donor or have it as back up, but we are not there yet. I feel like she is an excellent Doctor...Do research and ask for what you want. If you think there might be some alternatives that have not been suggested, ask. She actually suggested another medication protocol for my husband and it seems to be working. His doctor had not even suggested it at the time...
Make sure to ask [Houston IVF] lots of questions. There is acupuncture on site for pre and post transfer...They set up the majority of appointments in the early morning hours so that you can get to work...She was a great nurse. She worked with me on schedules and answered all calls and emails ASAP...My benefits are excellent, but average retrieval and transfer run 12-15k plus meds...I had two egg retrievals and froze my eggs for when they could retrieve sperm. I used Lupron, follistim, menopur , birth control pills, and an oral steroid for my cycles. I think asking for an hsg is a good idea before a potential transfer to make sure nothing might be blocking things up...
How was your experience with Katherine McKnight at CCRM Houston/Houston IVF?
I feel like she is an excellent Doctor. She hopes that this works for us and continues down the road with us. She does suggest using donor or have it as back up, but we are not there yet. I feel like she is an excellent Doctor. She hopes that this works for us and continues down the road with us. She does suggest using donor or have it as back up, but we are not there yet.
What's one piece of advice would you give a prospective patient of Katherine McKnight at CCRM Houston/Houston IVF?
Do research and ask for what you want. If you think there might be some alternatives that have not been suggested, ask. She actually suggested another medication protocol for my husband and it seems to be working. His doctor had not even suggested it at the time.
During treatment, were you treated like a number or a human with Katherine McKnight at CCRM Houston/Houston IVF?
Dr McKnight is an excellent Doctor. She cares about me and what I am going through.
Describe the protocols Katherine McKnight used in your cycles at CCRM Houston/Houston IVF and their degree of success.
I had two egg retrievals and froze my eggs for when they could retrieve sperm. I used Lupron, follistim, menopur , birth control pills, and an oral steroid for my cycles. I think asking for an hsg is a good idea before a potential transfer to make sure nothing might be blocking things up.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Judy gerow)
She was a great nurse. She worked with me on schedules and answered all calls and emails ASAP.
Describe your experience with CCRM Houston/Houston IVF.
Make sure to ask lots of questions. There is acupuncture on site for pre and post transfer .
Describe your experience with your monitoring appointments at CCRM Houston/Houston IVF.
They set up the majority of appointments in the early morning hours so that you can get to work.
Describe the costs associated with your care under Katherine McKnight at CCRM Houston/Houston IVF.
My benefits are excellent, but average retrieval and transfer run 12-15k plus meds.
10
Doctor
Katherine McKnight
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
10
Clinic
CCRM Houston/Houston IVF
Medical Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017, Successful
NPS
10
NPS
10
Age 26
1 Fertility Medications
PCOS
Latinx
Teacher
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Was very clear every step of the way. Very caring and reassuring. Answered all questions I had no matter how minimal it may have seemed. She [Dr. McKnight] gave me a good understanding of what was happening with my body and gave me a better understanding of what PCOS meant. Explained all ultrasounds and told me what was expected of me after my egg reached a certain size.
The clinic [Houston IVF] itself was very nice. The front desk lady knew me by name after awhile which made me feel special. I was always asked if I needed water which was also very nice. The waiting area was very warm and welcoming also. ... I remember the nurse to be very sweet and respect of my situation. Explained everything she saw on the ultrasound monitor which was super comforting
How was your experience with Katherine McKnight at CCRM Houston/Houston IVF?
Was very clear every step of the way. Very caring and reassuring. Answered all questions I had no matter how minimal it may have seemed. She gave me a good understanding of what was happening with my body and gave me a better understanding of what PCOS meant. Explained all ultrasounds and told me what was expected of me after my egg reached a certain size.
What's one piece of advice would you give a prospective patient of Katherine McKnight at CCRM Houston/Houston IVF?
To ask all the questions and not be afraid to ask for things to be explained in a different matter if you don’t understand.
During treatment, were you treated like a number or a human with Katherine McKnight at CCRM Houston/Houston IVF?
Everyone in the office was super nice and helpful!
Describe the protocols Katherine McKnight used in your cycles at CCRM Houston/Houston IVF and their degree of success.
I was instructed to use clomid on cycle days 5-9 and then go in regularly for ultrasounds. Once my egg was a certain size I was instructed to have timed intercourse. Then 2 weeks later a pregnancy test. If it was positive I would go in for a pee test in the clinic to confirm.
Describe your experience with the nursing staff at CCRM Houston/Houston IVF.
I remember the nurse to be very sweet and respect of my situation. Explained everything she saw on the ultrasound monitor which was super comforting
Describe your experience with CCRM Houston/Houston IVF.
The clinic itself was very nice. The front desk lady knew me by name after awhile which made me feel special. I was always asked if I needed water which was also very nice. The waiting area was very warm and welcoming also.
Describe the costs associated with your care under Katherine McKnight at CCRM Houston/Houston IVF.
I believe the clomid cycle cost 1,200 which included the ultrasound. The clomid cost was around $60 The trigger shot was around $200
10
Doctor
Katherine McKnight
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Houston/Houston IVF
Medical Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017, Successful
NPS
10
NPS
10
Age 40
1 IVF
European
Income $100K - $199K
2nd of 2 Docs
10 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Nodler took the time to get a thorough history of my infertility journey. He made clear what results I could expect from various procedures. He spoke freely about statistics, allowing me to have a realistic understanding of my chances of success.... James Nodler is an excellent doctor. After many years of infertility, we had great success under his care. I have twins, conceived on the first round of IVF. My experience was positive; every visit and procedure went very smoothly.
Weakness: somewhat hard to reach via phone- lots of transferring or leaving messages for a call back. Strengths: blood work in house was very convenient, nice and clean facility and short wait times. Lobby staff [CCRM Houston] was always friendly.... Dr Nodler explained all our options and we all (Dr Nodler, my husband and myself) felt comfortable with an IVF cycle. Ultrasounds were done to assess my uterus, ovaries and eggs. Blood work was done to screen for other potential issues that would prevent conceiving.
How was your experience with James Nodler at CCRM Houston/Houston IVF?
James Nodler is an excellent doctor. After many years of infertility, we had great success under his care. I have twins, conceived on the first round of IVF. My experience was positive; every visit and procedure went very smoothly.
What's one piece of advice would you give a prospective patient of James Nodler at CCRM Houston/Houston IVF?
Ask lots of questions. He will explain in detail anything you are unsure about.
During treatment, were you treated like a number or a human with James Nodler at CCRM Houston/Houston IVF?
Dr Nodler took the time to get a thorough history of my infertility journey. He made clear what results I could expect from various procedures. He spoke freely about statistics, allowing me to have a realistic understanding of my chances of success.
Describe the protocols James Nodler used in your cycles at CCRM Houston/Houston IVF and their degree of success.
Dr Nodler explained all our options and we all (Dr Nodler, my husband and myself) felt comfortable with an IVF cycle. Ultrasounds were done to assess my uterus, ovaries and eggs. Blood work was done to screen for other potential issues that would prevent conceiving. We were able to proceed with no issues.
Describe your experience with CCRM Houston/Houston IVF.
Weakness: somewhat hard to reach via phone- lots of transferring or leaving messages for a call back. Strengths: blood work in house was very convenient, nice and clean facility and short wait times. Lobby staff was always friendly.
Describe James Nodler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
We did chromosomal testing on the embryos. We elected to transfer 2 embryos, understanding that chromasomally normal embryos would have a higher chance of implementing with no issues to follow. We understood that our chances of twins would be higher.
10
Doctor
James Nodler
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Houston/Houston IVF
Medical Center
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
2
NPS
5
Age 40 - 41
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $100K - $199K
2nd of 3 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
My husband and I didn't get to see Dr. Hickman [at Houston IVF} much. In fact, we only saw him once in preparation for our IUI. The IUI wasn't even performed by him. It was performed by a nurse. I think that's normal, but someone should've informed us of this prior to the procedure. When my husband and I decided to go to a different clinic for our IVF, I requested that my records be sent to the new clinic. It took over a month to get them sent, and I had to make several phone calls.
My husband and I didn't get to see Dr. Hickman [at Houston IVF} much. In fact, we only saw him once in preparation for our IUI. The IUI wasn't even performed by him. It was performed by a nurse. I think that's normal, but someone should've informed us of this prior to the procedure. When my husband and I decided to go to a different clinic for our IVF, I requested that my records be sent to the new clinic. It took over a month to get them sent, and I had to make several phone calls.
How was your experience with Timothy Hickman at CCRM Houston/Houston IVF?
He was very technical, and not the least bit warm. I might've been okay with this if we had seen him more frequently or if he had told us that his nurses would be doing everything.
What's one piece of advice would you give a prospective patient of Timothy Hickman at CCRM Houston/Houston IVF?
Don't expect to see him often. Ask lots of questions.
During treatment, were you treated like a number or a human with Timothy Hickman at CCRM Houston/Houston IVF?
My husband and I didn't get to see Dr. Hickman much. In fact, we only saw him once in preparation for our IUI. The IUI wasn't even performed by him. It was performed by a nurse. I think that's normal, but someone should've informed us of this prior to the procedure.
Describe the protocols Timothy Hickman used in your cycles at CCRM Houston/Houston IVF and their degree of success.
We went in to discuss IVF, but we ended up deciding to try IUI first. I was on Bravelle and Ovidrel. It was unsuccessful.
Describe your experience with your nurse at CCRM Houston/Houston IVF.
Unfortunately, I don't remember names, but our care coordinator was kind. She gave us some of the medications (we were still charged for them) so we wouldn't have to pay for them right then.
Describe your experience with CCRM Houston/Houston IVF.
The waiting area is lovely, the waits aren't too long, and an acupuncture clinic is also available. I did love that they didn't scoff at the idea of acupuncture as some clinics do.
Describe the costs associated with your care under Timothy Hickman at CCRM Houston/Houston IVF.
I had insurance coverage for an IUI. It was only $1,500 plus the medications.
What specific things went wrong at CCRM Houston/Houston IVF?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at CCRM Houston/Houston IVF.
When my husband and I decided to go to a different clinic for our IVF, I requested that my records be sent to the new clinic. It took over a month to get them sent, and I had to make several phone calls.
2
Doctor
Timothy Hickman
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
5
Clinic
CCRM Houston/Houston IVF
Medical Center
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2013 - 2015, Successful
NPS
10
NPS
10
Age 33 - 35
2 IUI
Anovulation
Unexplained
European
Income $200K - $499K
Engineer
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He was amazing. He is methodical and can explain why he is doing what he is doing clearly. He has no problem with questions. He is available if you need him.
She [my nurse] cared so much about me... She is incredibly patient when I ask questions... lots of questions. She has been there for me when medication didn't get delivered and made sure I had what I needed at all times.
How was your experience with Timothy Hickman at CCRM Houston/Houston IVF?
He was amazing. He is methodical and can explain why he is doing what he is doing clearly. He has no problem with questions. He is available if you need him. He called me back at night one time because i was so worried the night before my second IUI. He explained why he really thought this cycle would work (which it did).
What's one piece of advice would you give a prospective patient of Timothy Hickman at CCRM Houston/Houston IVF?
Don't wait. Go see him.
During treatment, were you treated like a number or a human with Timothy Hickman at CCRM Houston/Houston IVF?
Dr. Hickman was AMAZING!!! He took the time, anytime, including at night after he got off work, to answer my questions. He explained everything to me and seemed to even enjoy the fact I was asking questions. A different doctor I went to first actually blamed me for my infertility. He told me that my past was my past and the goal now was to get me pregnant, which he did. I can't recommend him enough.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Susan)
She cared so much about me. I am currently going back to try to conceive a second child. She found me, remembered me, my background, when my child was born, my interest. She is incredibly patient when I ask questions...lots of questions. She has been there for me when medication didn't get delivered and made sure I had what I needed at all times.
What specific things went wrong at CCRM Houston/Houston IVF?
  • Failed to convey critical information
Describe the specific things that went wrong at CCRM Houston/Houston IVF.
My nurse went on vacation and I am a "different" patient for IUI. My issues are more like those that lead to IVF. My nurse had told me to start Crinone after the IUI (I had also done this twice previously). The day of my IUI, the nurse forgot to tell me to start the Crinone. I called to ask and they cleared it up.
10
Doctor
Timothy Hickman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Houston/Houston IVF
Medical Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012, Successful
NPS
7
NPS
7
Age 35
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Successful
She [Dr. Laurie McKenzie] was perfectly fine. I did not feel she was exceptional. I saw her only a handful of times in the entire time I was her patient. However, her treatment resulted in a successful pregnancy, so I have no complaints.... I rarely saw the doctor herself and liaised mostly with nursing staff (who were great). In their defense, I did not request any special interaction, but was surprised to hear from other patients that they had regular contact with the doctor. In retrospect, I would have requested to speak with her more and feel more like a patient, rather than just a client.
It [CCRM Housont/Houston IVF] was a very professional, well-managed clinic. I would advise new patients to leverage the mental health services provided through the clinic. The weakness was the price. For the price I expected more individualized attention.... e received a "hardship" rate. If I remember correctly, the total, including medications was around $17,000.
How was your experience with Laurie McKenzie at CCRM Houston/Houston IVF?
She was perfectly fine. I did not feel she was exceptional. I saw her only a handful of times in the entire time I was her patient. However, her treatment resulted in a successful pregnancy, so I have no complaints.
What's one piece of advice would you give a prospective patient of Laurie McKenzie at CCRM Houston/Houston IVF?
Be your own advocate and make your voice heard!
During treatment, were you treated like a number or a human with Laurie McKenzie at CCRM Houston/Houston IVF?
I received the care I hoped to receive, in that our treatment ended with a successful, viable pregnancy. However, I rarely saw the doctor herself and liaised mostly with nursing staff (who were great). In their defense, I did not request any special interaction, but was surprised to hear from other patients that they had regular contact with the doctor. In retrospect, I would have requested to speak with her more and feel more like a patient, rather than just a client.
Describe the protocols Laurie McKenzie used in your cycles at CCRM Houston/Houston IVF and their degree of success.
As a patient with unexplained infertility, we tried cycles of clomid, followed by IUI. After unsuccessful IUI attempts, we tried IVF with a fresh, 5 day transfer. We were successful!
Describe your experience with the nursing staff at CCRM Houston/Houston IVF.
Overall, they were professional, compassionate and kind.
Describe your experience with CCRM Houston/Houston IVF.
It was a very professional, well-managed clinic. I would advise new patients to leverage the mental health services provided through the clinic. The weakness was the price. For the price I expected more individualized attention.
Describe the costs associated with your care under Laurie McKenzie at CCRM Houston/Houston IVF.
We received a "hardship" rate. If I remember correctly, the total, including medications was around $17,000.
Describe Laurie McKenzie's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
She explained the difference well. We felt we were informed and prepared for the risks of the procedure we chose.
7
Doctor
Laurie McKenzie
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
CCRM Houston/Houston IVF
Medical Center
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2017 - 2019, Unknown Success
NPS
9
NPS
9
Age 28 - 30
1 IVF
1 Egg Freezing
Male Factor
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Nodler] definitly knows his stuff in the field and he knows how to communicate and make me feel at ease. ... He wanted me to do one at fresh but now that we have gone that route he definitly what's to put 2 in this time ... It has been a crazy rollercoaster with it all and every time I see him he makes me feel more hopeful that this next time will work. ... J felt like he was very invested in our treatment. I was my name and not just a hey you.
I love this clinic [Houston IVF]. I see alot of proof that there method works, with pictures if families everywhere. They welcome you with smiles and love and like they really want to help you. It's been a great feeling knowing they are an amazing supposed system for fanilies. ... She [nurse] has always been able to answer my questions In a timely manner. She has always been a shoulder and someone I can trust and go to when it comes to anything IVF. She has been Great supporter!
How was your experience with James Nodler at CCRM Houston/Houston IVF?
He is an awesome doctor. He definitly knows his stuff in the field and he knows how to communicate and make me feel at ease. It has been a crazy rollercoaster with it all and every time I see him he makes me feel more hopeful that this next time will work.
What's one piece of advice would you give a prospective patient of James Nodler at CCRM Houston/Houston IVF?
Trust him. He knows what he is doing. He is a great doctor and I put my belief in him.
During treatment, were you treated like a number or a human with James Nodler at CCRM Houston/Houston IVF?
J felt like he was very invested in our treatment. I was my name and not just a hey you.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Amilia)
She has always been able to answer my questions In a timely manner. She has always been a shoulder and someone I can trust and go to when it comes to anything IVF. She has been Great supporter!
Describe your experience with CCRM Houston/Houston IVF.
I love this clinic. I see alot of proof that there method works, with pictures if families everywhere. They welcome you with smiles and love and like they really want to help you. It's been a great feeling knowing they are an amazing supposed system for fanilies.
Describe the costs associated with your care under James Nodler at CCRM Houston/Houston IVF.
families Treatment was 17,000 and then we had to pay for the meds and that was 3 to 4,000
Describe James Nodler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
He wanted me to do one at fresh but now that we have gone that route he definitly what's to put 2 in this time
9
Doctor
James Nodler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Adaptability
4 of 5
9
Clinic
CCRM Houston/Houston IVF
Medical Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
9
NPS
10
Age 31
3 IUI
1 IVF
Male Factor
European
Income $200K - $499K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Honest and forthright. He [Dr. Timothy Hickman] answered all questions and explained the process almost to the point of over explaining (but I had done a lot of research prior to our first appointment). He called with results of the egg retrieval personally. Found out later that he has a tendency to always propose multiple embryo transfer if more than one viable embryo is available
[Houston IVF/CCRM Houston is] Organized and knowledgeable. Wonderful experience. There are multiple doctors and you will end up seeing all of them at one point in time or another so if continually seeing the same doctor is important to you that might be a weakness but I had no issue with it.... My appointments started on time and I was seen quickly. My nurse called me promptly with lab results and instructions when applicable.
How was your experience with Timothy Hickman at CCRM Houston/Houston IVF?
Honest and forthright. He answered all questions and explained the process almost to the point of over explaining (but I had done a lot of research prior to our first appointment). He called with results of the egg retrieval personally. Found out later that he has a tendency to always propose multiple embryo transfer if more than one viable embryo is available.
During treatment, were you treated like a number or a human with Timothy Hickman at CCRM Houston/Houston IVF?
Everyone at the clinic was very welcoming. Dr. Hickman explained everything I needed to know and was responsive to any questions I had.
Describe your experience with your nurse at CCRM Houston/Houston IVF.
Organized and efficient. My appointments started on time and I was seen quickly. My nurse called me promptly with lab results and instructions when applicable.
Describe your experience with CCRM Houston/Houston IVF.
Organized and knowledgeable. Wonderful experience. There are multiple doctors and you will end up seeing all of them at one point in time or another so if continually seeing the same doctor is important to you that might be a weakness but I had no issue with it.
Describe the costs associated with your care under Timothy Hickman at CCRM Houston/Houston IVF.
All in, egg retrieval and 1 transfer was about $17k
Describe Timothy Hickman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Houston/Houston IVF.
He tends to propose multiple embryo transfer. As I had never had a failed IVF cycle and knowing current success rates I might have chosen to only transfer one at a time.
9
Doctor
Timothy Hickman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
3 of 5
Adaptability
4 of 5
10
Clinic
CCRM Houston/Houston IVF
Medical Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
9
NPS
9
Age 34
Endometriosis
Uterine Fibroids
Unexplained
Income $50K - $99K
Graphic Designer
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Protocol with Dr. Timothy Hickman was] Start with Clomid and up to 3 IUIs. If unsuccessful move to IVF...He went out of his way for our consultation. He was very knowledgeable, honest but also kind and compassionate. He was able to answer questions I was having that another doctor had been wishy washy on...knows what he is doing. He is a very kind and willing to do whatever he can to get you a baby safely. He is a great doctor who stays up on the improvements and advances in artificial reproductive technology.
Cost for a single fresh IVF cycle here [at CCRM Houston/Houston IVF] was about $19,000. This did not include medication...Honestly they are great, the ONLY draw back was the cost. They seem to be higher than other clinics. But I think you get so much more patient care here. They certainly take special care of their patients...She [nurse] called me about 30 mins after my consultation with Dr Hickman to check in and let me know I could call her directly with any questions I have then or in the future...Dr Hickman knows what he is doing. He is a very kind and willing to do whatever he can to get you a baby safely. He is a great doctor who stays up on the improvements and advances in artificial reproductive t
How was your experience with Timothy Hickman at CCRM Houston/Houston IVF?
Dr Hickman knows what he is doing. He is a very kind and willing to do whatever he can to get you a baby safely. He is a great doctor who stays up on the improvements and advances in artificial reproductive technology.
What's one piece of advice would you give a prospective patient of Timothy Hickman at CCRM Houston/Houston IVF?
Ask a lot of questions!
During treatment, were you treated like a number or a human with Timothy Hickman at CCRM Houston/Houston IVF?
He went out of his way for our consultation. He was very knowledgeable, honest but also kind and compassionate. He was able to answer questions I was having that another doctor had been wishy washy on.
Describe the protocols Timothy Hickman used in your cycles at CCRM Houston/Houston IVF and their degree of success.
Start with Clomid and up to 3 IUIs. If unsuccessful move to IVF.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Tiffany)
She called me about 30 mins after my consultation with Dr Hickman to check in and let me know I could call her directly with any questions I have then or in the future.
Describe your experience with CCRM Houston/Houston IVF.
Honestly they are great, the ONLY draw back was the cost. They seem to be higher than other clinics. But I think you get so much more patient care here. They certainly take special care of their patients.
Describe the costs associated with your care under Timothy Hickman at CCRM Houston/Houston IVF.
Cost for a single fresh IVF cycle here was about $19,000. This did not include medication.
9
Doctor
Timothy Hickman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
CCRM Houston/Houston IVF
Medical Center
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
9
NPS
9
Age 30
1 IUI
1 IVF
Male Factor
Unexplained
European
Income $200K - $499K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Nodler took the time to explain the process and go over our test results in detail so we knew what what was going on and what to expect for the future....Always be open, honest and ask as many questions as you can. He is very professional and personable and takes the time to answer all of your questions....We are still currently in the process of treatments as we recently had a failed IUI and are now starting our IVF treatment. So far, everything has gone smoothly and we have been well-informed on the process of IUI/IVF.
Only weakness I could see is that it's really hard to get a hold of a person [at Houston IVF], you have to always leave a message. They do respond back typically within a few hours so the wait time isn't too long...My insurance covered three rounds of IUI and one round of IVF. Currently do not know the final cost of IVF...Dr. Nodler took the time to explain the process and go over our test results in detail so we knew what what was going on and what to expect for the future.
How was your experience with James Nodler at CCRM Houston/Houston IVF?
We are still currently in the process of treatments as we recently had a failed IUI and are now starting our IVF treatment. So far, everything has gone smoothly and we have been well-informed on the process of IUI/IVF.
What's one piece of advice would you give a prospective patient of James Nodler at CCRM Houston/Houston IVF?
Always be open, honest and ask as many questions as you can. He is very professional and personable and takes the time to answer all of your questions.
During treatment, were you treated like a number or a human with James Nodler at CCRM Houston/Houston IVF?
Dr. Nodler took the time to explain the process and go over our test results in detail so we knew what what was going on and what to expect for the future.
Describe your experience with CCRM Houston/Houston IVF.
Only weakness I could see is that it's really hard to get a hold of a person, you have to always leave a message. They do respond back typically within a few hours so the wait time isn't too long.
Describe the costs associated with your care under James Nodler at CCRM Houston/Houston IVF.
My insurance covered three rounds of IUI and one round of IVF. Currently do not know the final cost of IVF.
9
Doctor
James Nodler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
CCRM Houston/Houston IVF
Medical Center
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2015, Successful
NPS
9
NPS
9
Age 28
1 IVF
Male Factor
European
Income $200K - $499K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr McKenzie [at Houston IVF] was very caring and compassionate. She seemed like she strived for success with every patient and wanted to give everyone the best possible outcome....Don't be afraid to ask questions. You will see her every visit, but it will be short...Appointments were quick, but organized and stress free. Everything was "first come, for serve" for morning monitoring appointments....Erin was great at communicating wth me. I found it easiest to send her an email with any questions. She'd always respond within a couple of hours. She would also return phone calls, but due to both our work schedules, we'd often miss each other.
Dr McKenzie [at Houston IVF] was very caring and compassionate. She seemed like she strived for success with every patient and wanted to give everyone the best possible outcome....Don't be afraid to ask questions. You will see her every visit, but it will be short...Appointments were quick, but organized and stress free. Everything was "first come, for serve" for morning monitoring appointments....Erin was great at communicating wth me. I found it easiest to send her an email with any questions. She'd always respond within a couple of hours. She would also return phone calls, but due to both our work schedules, we'd often miss each other.
How was your experience with Laurie McKenzie at CCRM Houston/Houston IVF?
Dr McKenzie was very caring and compassionate. She seemed like she strived for success with every patient and wanted to give everyone the best possible outcome.
What's one piece of advice would you give a prospective patient of Laurie McKenzie at CCRM Houston/Houston IVF?
Don't be afraid to ask questions. You will see her every visit, but it will be short
During treatment, were you treated like a number or a human with Laurie McKenzie at CCRM Houston/Houston IVF?
She was very caring, definitely was sympathetic to our situation
Describe the protocols Laurie McKenzie used in your cycles at CCRM Houston/Houston IVF and their degree of success.
Birth control day 3 of cycle for ~3 weeks, lupron for 2 weeks, then 10 days if stims with Bravelle and Menopur. Fresh cycles were preferred at this clinic. 2 embryos were also recommended even for young, first-time IVFers
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Erin)
Erin was great at communicating wth me. I found it easiest to send her an email with any questions. She'd always respond within a couple of hours. She would also return phone calls, but due to both our work schedules, we'd often miss each other.
Describe your experience with CCRM Houston/Houston IVF.
Expensive
Describe your experience with your monitoring appointments at CCRM Houston/Houston IVF.
Appointments were quick, but organized and stress free. Everything was "first come, for serve" for morning monitoring appointments.
Describe the costs associated with your care under Laurie McKenzie at CCRM Houston/Houston IVF.
About $16000 for IVf, ICSI and anesthesia. Meds were separate.
9
Doctor
Laurie McKenzie
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
CCRM Houston/Houston IVF
Medical Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2010 - 2012, Successful
NPS
10
NPS
10
Age 28 - 30
2 IVF
Male Factor
PCOS
European
Income $200K - $499K
Operations
3rd of 3 Docs
4 IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
If you are ready to give up, she [Dr. McKenzie] is worth seeing for a second (or third) opinion...She let us know what she thought had gone wrong in the past and what she would do differently to help us become parents. She called us personally when our twins were born prematurely.
I appreciated having a go to nurse [at Houston IVF]. The nurse was reasonably accessible and prompt with results...I was very impressed that Dr. McKenzie, or one of the other two doctors in the practice, took care of all ultrasounds. In the past, I had only been given ultrasounds by a technician.
How was your experience with Laurie McKenzie at CCRM Houston/Houston IVF?
I was very impressed that Dr. McKenzie, or one of the other two doctors in the practice, took care of all ultrasounds. In the past, I had only been given ultrasounds by a technician.
What's one piece of advice would you give a prospective patient of Laurie McKenzie at CCRM Houston/Houston IVF?
If you are ready to give up, she is worth seeing for a second (or third) opinion. She is very understanding and her lab has the best results in town. As she told me, the majority of the credit in IVF success goes to the lab.
During treatment, were you treated like a number or a human with Laurie McKenzie at CCRM Houston/Houston IVF?
She understood our urgency for a baby. She had been through IVF herself as the patient. She let us know what she thought had gone wrong in the past and what she would do differently to help us become parents. She called us personally when our twins were born prematurely.
Describe your experience with your nurse at CCRM Houston/Houston IVF.
I appreciated having a go to nurse. The nurse was reasonably accessible and prompt with results.
10
Doctor
Laurie McKenzie
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
CCRM Houston/Houston IVF
Medical Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017, Successful
NPS
10
NPS
10
Age 35
1 IVF
Male Factor
Income $100K - $199K
Operations
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Give her [Dr. Katherine McKnight] the time and confidence. She will hug you and cry with you but has your best interest at heart.... She was very kind and very patient. That’s what I needed. And I cried on our last appointment. She is the best! CJ and Tiffany were so special too. This business has got to be hard but ehh made it so amazing.... Dr. McKnight was amazing through the whole process.
The clinic [Houston IVF/CCRM Houston] was patient and friendly. They always knew my name and remembered me. I was so sad to leave. Though I was so happy and thrilled to be pregnant. Dr. McKnight was amazing through the whole process... They always new my name and we’re so patient. I also enjoyed the hugs I received!... Give her the time and confidence. She will hug you and cry with you but has your best interest at heart.
How was your experience with Katherine McKnight at CCRM Houston/Houston IVF?
She was very kind and very patient. That’s what I needed. And I cried on our last appointment. She is the best! CJ and Tiffany were so special too. This business has got to be hard but ehh made it so amazing.
What's one piece of advice would you give a prospective patient of Katherine McKnight at CCRM Houston/Houston IVF?
Give her the time and confidence. She will hug you and cry with you but has your best interest at heart.
During treatment, were you treated like a number or a human with Katherine McKnight at CCRM Houston/Houston IVF?
They always new my name and we’re so patient. I also enjoyed the hugs I received!
Describe your experience with CCRM Houston/Houston IVF.
The clinic was patient and friendly. They always knew my name and remembered me. I was so sad to leave. Though I was so happy and thrilled to be pregnant. Dr. McKnight was amazing through the whole process.
10
Doctor
Katherine McKnight
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Houston/Houston IVF
Medical Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

Successful
NPS
10
NPS
10
4 IVF
Male Factor
Unexplained
European
Income $200K - $499K
Accountant
2nd of 2 Docs
6 IUI With Other Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
After each cycle we felt she reevaluated our case and adjusted the course of treatment accordingly. She provides a caring bedside manner while also being relentless in her search for answers and solutions.
Dr. McKenzie is kind, compassionate, intelligent, and thorough in her approach to fertility treatments. After each cycle we felt she reevaluated our case and adjusted the course of treatment accordingly. She provides a caring bedside manner while also being relentless in her search for answers and solutions.
How was your experience with Laurie McKenzie at CCRM Houston/Houston IVF?
Dr. McKenzie is kind, compassionate, intelligent, and thorough in her approach to fertility treatments. After each cycle we felt she reevaluated our case and adjusted the course of treatment accordingly. She provides a caring bedside manner while also being relentless in her search for answers and solutions.
What's one piece of advice would you give a prospective patient of Laurie McKenzie at CCRM Houston/Houston IVF?
Take advantage of her vast experience and knowledge!
During treatment, were you treated like a number or a human with Laurie McKenzie at CCRM Houston/Houston IVF?
Dr. McKenzie is warm and yet extremely informative - she is the best of both. She analyzed our situation, clearly communicated her analysis, and gave her opinion on next steps while providing her reasoning, which made my husband and I feel like she was in the trenches with us. Dr. McKenzie is a kind and caring person and her bedside manner reflects those qualities.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Sarah Davis)
Sarah Davis was caring, organized, and proactive. She made us feel like people and not just one more fertility case.
10
Doctor
Laurie McKenzie
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Houston/Houston IVF
Medical Center
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2007 - 2010, Successful
NPS
10
NPS
10
Age 35 - 38
1 IUI
1 IVF
Tubal Blockage
Unexplained
European
Lawyer
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr McKenzie] knew us as a couple and individually. She visited with us after some appointments....Be prepared to try a variety of treatments and plan to be very compliant with her recommendations. They adjust treatment as they review blood test results.
[Houston IVF's clinic was] pleasant. Not too crowded. On time. Thorough. They have their own lab which is helpful. [The staff was] friendly warm enjoyable to see.
How was your experience with Laurie McKenzie at CCRM Houston/Houston IVF?
She was good at explaining the process and the options. Like the Hair Club for men, she is also a client.
What's one piece of advice would you give a prospective patient of Laurie McKenzie at CCRM Houston/Houston IVF?
Be prepared to try a variety of treatments and plan to be very compliant with her recommendations. They adjust treatment as they review blood test results.
During treatment, were you treated like a number or a human with Laurie McKenzie at CCRM Houston/Houston IVF?
She knew us as a couple and individually. She visited with us after some appointments.
Describe the protocols Laurie McKenzie used in your cycles at CCRM Houston/Houston IVF and their degree of success.
I had not tried any assistance before being treated by her and Dr Hickman. I did Clomid for a couple months, one IUI, then one IVF that was successful.
Describe your experience with your nurse at CCRM Houston/Houston IVF.
Friendly warm enjoyable to see.
Describe your experience with CCRM Houston/Houston IVF.
Pleasant. Not too crowded. On time. Thorough. They have their own lab which is helpful.
Describe the costs associated with your care under Laurie McKenzie at CCRM Houston/Houston IVF.
Other than diagnostic work we paid out of pocket.
10
Doctor
Laurie McKenzie
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Houston/Houston IVF
Medical Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2005 - 2012, Successful
NPS
0
NPS
0
Age 35 - 42
1 Fertility Medications
Male Factor
European
Income $100K - $199K
Engineer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
He [Dr. Timothy Hickman] performed lots of tests and did ultimately treat one issue of mine (small tumor pressing on my pituitary gland) but apparently misdiagnosed the quality of my husband's sperm and told us we wouldn't get pregnant without IVF. We left his practice after getting a second opinion on the sperm, concentrated on my cycle times and got pregnant on our own.
In the end, I felt pressured to pay for IVF [at Houston IVF/CCRM Houston] but when getting a second opinion about my husband's sperm, we found out there was nothing wrong with it and we ended up getting pregnant on our own even though the doctor said we never would.... He [Dr. Timothy Hickman] performed lots of tests and did ultimately treat one issue of mine (small tumor pressing on my pituitary gland) but apparently misdiagnosed the quality of my husband's sperm and told us we wouldn't get pregnant without IVF.
How was your experience with Timothy Hickman at CCRM Houston/Houston IVF?
He performed lots of tests and did ultimately treat one issue of mine (small tumor pressing on my pituitary gland) but apparently misdiagnosed the quality of my husband's sperm and told us we wouldn't get pregnant without IVF. We left his practice after getting a second opinion on the sperm, concentrated on my cycle times and got pregnant on our own.
What's one piece of advice would you give a prospective patient of Timothy Hickman at CCRM Houston/Houston IVF?
If you are in a super hurry to get pregnant and want to pay for IVF, then he might be okay. But if you are patient and just want to see if you can treat a possible small issue before getting pregnant on your own, then find another doctor.
During treatment, were you treated like a number or a human with Timothy Hickman at CCRM Houston/Houston IVF?
In the end, I felt pressured to pay for IVF but when getting a second opinion about my husband's sperm, we found out there was nothing wrong with it and we ended up getting pregnant on our own even though the doctor said we never would.
Describe the protocols Timothy Hickman used in your cycles at CCRM Houston/Houston IVF and their degree of success.
We did a lot of tests and he found 2 problems. He treated me with bromocriptine to shrink my pituitary because I had a small tumor on it. Then he diagnosed my husband with "bad sperm" and then told us we couldn't get pregnant because of this and wanted to schedule IVF. We got a second opinion about the sperm which ended up being completely normal and ended up getting pregnant without the IVF.
Describe your experience with the nursing staff at CCRM Houston/Houston IVF.
Neutral
Describe your experience with CCRM Houston/Houston IVF.
I guess the only issue I have with the clinic is the misdiagnosis of my husband's sperm which could've led to us spending a whole lot of money for nothing. So, I don't trust this doctor or the clinic.
What specific things went wrong at CCRM Houston/Houston IVF?
  • Provided conflicting information
Describe the specific things that went wrong at CCRM Houston/Houston IVF.
Again, we had a misdiagnosis of my husband's sperm which was confirmed by getting a second opinion which led us to leave the clinic.
0
Doctor
Timothy Hickman
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
1 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
2 of 5
0
Clinic
CCRM Houston/Houston IVF
Sugar Land
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2017 - 2018, Unsuccessful
NPS
10
NPS
N/A
Age 35 - 36
3 IUI
Unexplained
European
Income $50K - $99K
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Unsuccessful
We loved Dr McKnight herself. She was caring and compassionate and had a great bedside manner, but we only saw her 3 times in the 7 months we were there doing testing and treatment and it was when treatments were failing to help us.... She really was wonderful to interact with. Very personable and real! We wish she would have been more directly involved in our month by month care because we really liked interacting with her. She was always very compassionate when we scheduled re group visits after another type of treatment failed
Although the staff [at Houston IVF] was usually polite, they rarely (except for some of the nurses) even shared their names and the explanations for procedures were sometimes cold and without feeling. We also were not informed on one of our IUI’s that my uterine lining wasn’t only a 5 until after that procedure. Had we known it was so thin, we would have opted to change meds and wait until the next month to try. We felt that IUI cycle was wasted and when we shared that with the staff, they basically shrugged their shoulders and didn’t try to help or explain. They said they didn’t think the lining was that important.
How was your experience with Katherine McKnight at CCRM Houston/Houston IVF?
She really was wonderful to interact with. Very personable and real! We wish she would have been more directly involved in our month by month care because we really liked interacting with her. She was always very compassionate when we scheduled re group visits after another type of treatment failed
What's one piece of advice would you give a prospective patient of Katherine McKnight at CCRM Houston/Houston IVF?
Maybe be more open about interactions with staff? We should have been more honorary about how our interactions weren’t always so great with them.
During treatment, were you treated like a number or a human with Katherine McKnight at CCRM Houston/Houston IVF?
We loved Dr McKnight herself. She was caring and compassionate and had a great bedside manner, but we only saw her 3 times in the 7 months we were there doing testing and treatment and it was when treatments were failing to help us. Although the staff was usually polite, they rarely (except for some of the nurses) even shared their names and the explanations for procedures were sometimes cold and without feeling. We also were not informed on one of our IUI’s that my uterine lining wasn’t only a 5 until after that procedure. Had we known it was so thin, we would have opted to change meds and wait until the next month to try. We felt that IUI cycle was wasted and when we shared that with the staff, they basically shrugged their shoulders and didn’t try to help or explain. They said they didn’t think the lining was that important. When we got a second opinion at CCRM in Colorado, they disagreed and said they would never have attempted with such a thin lining because of how unlikely implantation would have been. The treatment plan felt a little cookie cutter and we always felt like when we asked questions to the staff, we were annoying them.
10
Doctor
Katherine McKnight
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 39
1 Fertility Medications
Male Factor
Uterine Fibroids
Immunological
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
So far I have been very happy with Dr. Nodler. He is honest but gentle for the most part in his approach. He seems very knowledgeable and came very recommended. I did a lot of research for going to him, and many of his patients were very happy with him as a doctor. Dr. Nodler didn't seem like he is in a rush, he took all of our questions every time we met with him in his office. He has also done one procedure and was very gentle and caring.
The office [CCRM Houston/Houston IVF] has peaceful music playing when you walk in. The front office person always greets you. They help put your mind at ease. Everyone there is nice and helpful. I like that the office doesn't feel busy and overbooked. There are usually just a few couples in the lobby.... You usually have to leave a detailed message, and she gets back with you the same day or the next morning. She is very knowledgeable.
How was your experience with James Nodler at CCRM Houston/Houston IVF?
So far I have been very happy with Dr. Nodler. He is honest but gentle for the most part in his approach. He seems very knowledgeable and came very recommended. I did a lot of research for going to him, and many of his patients were very happy with him as a doctor. Dr. Nodler didn't seem like he is in a rush, he took all of our questions every time we met with him in his office. He has also done one procedure and was very gentle and caring.
What's one piece of advice would you give a prospective patient of James Nodler at CCRM Houston/Houston IVF?
Have a list of questions already prepared.
During treatment, were you treated like a number or a human with James Nodler at CCRM Houston/Houston IVF?
He's very caring and knows our name when we come in for appointments.
Describe the protocols James Nodler used in your cycles at CCRM Houston/Houston IVF and their degree of success.
I was diagnosed with an under active thyroid and have to take medicine. Get fibroids removed so I can continue with IVF treatment.
Describe your experience with your nurse at CCRM Houston/Houston IVF. (Assigned nurse: Amelia Silva)
You usually have to leave a detailed message, and she gets back with you the same day or the next morning. She is very knowledgeable.
Describe your experience with CCRM Houston/Houston IVF.
The office has peaceful music playing when you walk in. The front office person always greets you. They help put your mind at ease. Everyone there is nice and helpful. I like that the office doesn't feel busy and overbooked. There are usually just a few couples in the lobby.
Describe the costs associated with your care under James Nodler at CCRM Houston/Houston IVF.
Our insurance doesn't pay for IVF so we pay out of pocket.
10
Doctor
James Nodler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
CCRM Houston/Houston IVF
Sugar Land
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5