Rated 7.6
Strongly recommend: 56%Neutral: 22%Don't recommend: 22%7.6
56% strongly recommend
279 reviews
Operations
8.3
8.3
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.7
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.5
7.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.2
8.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
7.2
7.2
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.4
7.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
8,005
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
20 doctors work here
NPS
7.9
Average Doctor Score
Lisa Becht
HRC Fertility
89% strongly recommend
8 Reviews
Rated 9.4
Strongly recommend: 89%Don't recommend: 11%9.4
Sasha Hakman
HRC Fertility
100% strongly recommend
5 Reviews
Rated 9.8
Strongly recommend: 100%9.8
Shahin Ghadir
HRC Fertility
76% strongly recommend
41 Reviews
Rated 8.9
Strongly recommend: 76%Neutral: 14%Don't recommend: 10%8.9
Richard Paulson
HRC Fertility
88% strongly recommend
10 Reviews
Rated 9
Strongly recommend: 88%Don't recommend: 12%9
Sahar Wertheimer
HRC Fertility
100% strongly recommend
3 Reviews
Rated 10
Strongly recommend: 100%10
Irene Woo
HRC Fertility
100% strongly recommend
2 Reviews
Rated 10
Strongly recommend: 100%10
Alison Peck
HRC Fertility
56% strongly recommend
13 Reviews
Rated 8.4
Strongly recommend: 56%Neutral: 28%Don't recommend: 16%8.4
Jeffrey Nelson (retired)
HRC Fertility
75% strongly recommend
26 Reviews
Rated 8.2
Strongly recommend: 75%Neutral: 4%Don't recommend: 21%8.2
John Norian
HRC Fertility
66% strongly recommend
40 Reviews
Rated 8
Strongly recommend: 66%Neutral: 15%Don't recommend: 19%8
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Robert Boostanfar
HRC Fertility
70% strongly recommend
28 Reviews
Rated 8
Strongly recommend: 70%Neutral: 7%Don't recommend: 23%8
Bradford Kolb
HRC Fertility
42% strongly recommend
24 Reviews
Rated 7.6
Strongly recommend: 42%Neutral: 39%Don't recommend: 19%7.6
Mickey Coffler
HRC Fertility
48% strongly recommend
18 Reviews
Rated 7.4
Strongly recommend: 48%Neutral: 16%Don't recommend: 36%7.4
David Tourgeman
HRC Fertility
51% strongly recommend
24 Reviews
Rated 6.4
Strongly recommend: 51%Neutral: 14%Don't recommend: 35%6.4
John Wilcox
HRC Fertility
37% strongly recommend
19 Reviews
Rated 6.4
Strongly recommend: 37%Neutral: 30%Don't recommend: 33%6.4
Jane Frederick
HRC Fertility
57% strongly recommend
13 Reviews
Rated 6.3
Strongly recommend: 57%Neutral: 3%Don't recommend: 40%6.3
Daniel Potter
HRC Fertility
40% strongly recommend
28 Reviews
Rated 6
Strongly recommend: 40%Neutral: 21%Don't recommend: 39%6
Michael Feinman (retired)
HRC Fertility
50% strongly recommend
4 Reviews
Rated 4.8
Strongly recommend: 50%Don't recommend: 50%4.8
Katherine McDaniel
HRC Fertility
strongly recommend
0 Reviews
Rated
Molly Quinn
HRC Fertility
strongly recommend
0 Reviews
Rated
Natalia Llarena
HRC Fertility
strongly recommend
0 Reviews
Rated
Show 16 more

This clinic has 9 offices

Encino
15503 Ventura Blvd
Encino, CA 91436
Fullerton
1950 Sunnycrest Dr.
Fullerton, CA 92835
Laguna Hills
23961 Calle de la Magdalena
Laguna Hills, CA 92653
Newport Beach
500 Superior Ave
Newport Beach, CA 92663
Oceanside
3231 Waring Court
Oceanside, CA 92056
Pasadena
55 S. Lake Ave
Pasadena, CA 91101
Rancho Cucamonga
8112 Miliken Ave.
Rancho Cucamonga, CA 91730
Westlake Village
1220 La Venta Drive
Westlake Village, CA 91361
West Los Angeles
11500 Olympic Blvd.
West Los Angeles, CA 90064
Show 7 more

279 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
9
Age 35 - 37
1 IVF
Endometriosis
Tubal Blockage
European
Income $500K+
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chavkin is kind a receptive. She thoroughly listened to all my questions and concerns and I never felt our interactions were rushed. [she] grew to understood my career and lifestyle and was open and flexible to working around my scheduled and commitments. She was able to easily relate to me having experienced infertility herself, and supported me in a sensitive yet professional manner through my miscarriage, never discounting how painful it was.
She [HRC Fertility nurse] always re-capped what we spoke about during my visits, provided videos to remind me how to administer medication, and often responded after-hours. She was extremely sensitive and empathetic when I miscarried, and celebrated with me when I got pregnant again...Team was pretty responsive for the most part, but seemed to have lost an employee near the end of my most recent cycle, and I could tell they were short staffed. The clinic itself could use an aesthetic update.
How was your experience with Diana Chavkin at HRC Fertility?
Dr. Chavkin is kind a receptive. She thoroughly listened to all my questions and concerns and I never felt our interactions were rushed. Dr. Chavkin grew to understood my career and lifestyle and was open and flexible to working around my scheduled and commitments. She was able to easily relate to me having experienced infertility herself, and supported me in a sensitive yet professional manner through my miscarriage, never discounting how painful it was.
What's one piece of advice would you give a prospective patient of Diana Chavkin at HRC Fertility?
Feel free to ask ALL the questions. She WILL take her time to thoroughly answer them.
During treatment, were you treated like a number or a human with Diana Chavkin at HRC Fertility?
Dr. Chavkin saw me at every appointment, conducted every ultrasound, and was a part of every portion of my IVF cycle. Because of that, we were able to form a strong doctor-patient relationship. I felt she understood my wants, profession, and personality.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Wendy)
Wendy communicated with my via phone and email. She always re-capped what we spoke about during my visits, provided videos to remind me how to administer medication, and often responded after-hours. She was extremely sensitive and empathetic when I miscarried, and celebrated with me when I got pregnant again.
Describe your experience with HRC Fertility.
Team was pretty responsive for the most part, but seemed to have lost an employee near the end of my most recent cycle, and I could tell they were short staffed. The clinic itself could use an aesthetic update.
Describe Diana Chavkin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
Dr. Chavkin thoroughly counseled us on the potential outcomes of a multiple embryo transfer -- from a financial to religious to ethical standpoint.
10
Doctor
Diana Chavkin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
HRC Fertility
West Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, 28 Eggs Frozen
NPS
10
NPS
8
Age 30
2 Egg Freezing
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Neutral
Successful
I went to Dr. Chavkin for two egg freezing cycles, and throughout both, she was amazing. Not only is she incredibly nice, but she is the most compassionate, empathetic, and patient doctor I've ever had. During my numerous visits with Dr. Chavkin, she answered all of my (many) questions thoroughly (I never felt rushed). Egg freezing can be a stressful/emotional process, but Dr. Chavkin was a constant source of support and comfort at all times. It is very evident that she is very passionate about the work that she does and that she genuinely cares about her patients.
Sometimes I didn't receive responses back to my emails [from HRC Fertility] that I sent to the front door/admin department (I had some trouble with communication on that front), but overall they always greeted me and were friendly. ... I came to the clinic during a promo, but it was still expensive. Definitely thousands of dollars, but not as costly as other clinics.
How was your experience with Diana Chavkin at HRC Fertility?
I went to Dr. Chavkin for two egg freezing cycles, and throughout both, she was amazing. Not only is she incredibly nice, but she is the most compassionate, empathetic, and patient doctor I've ever had. During my numerous visits with Dr. Chavkin, she answered all of my (many) questions thoroughly (I never felt rushed). Egg freezing can be a stressful/emotional process, but Dr. Chavkin was a constant source of support and comfort at all times. It is very evident that she is very passionate about the work that she does and that she genuinely cares about her patients.
What's one piece of advice would you give a prospective patient of Diana Chavkin at HRC Fertility?
To not always ask "how many eggs are you seeing on the ultrasound?" My best advice is to not even ask at all because the number always changes (goes up sometimes, and goes down other times), and regardless, the final result is what it is. Just trust that Dr. Chavkin is doing her best to get the best result for you.
During treatment, were you treated like a number or a human with Diana Chavkin at HRC Fertility?
I was always treated with compassion and empathy. She explained everything thoroughly and took time to answer all of my questions.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Stephanie Garcia)
Stephanie was always very on top of things. She was very willing to help in any way possible.
Describe your experience with HRC Fertility.
I have so many good things to say about Dr. Chavkin and about the nurse, as well. Sometimes I didn't receive responses back to my emails that I sent to the front door/admin department (I had some trouble with communication on that front), but overall they always greeted me and were friendly.
Describe the costs associated with your care under Diana Chavkin at HRC Fertility.
I came to the clinic during a promo, but it was still expensive. Definitely thousands of dollars, but not as costly as other clinics.
10
Doctor
Diana Chavkin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
HRC Fertility
West Los Angeles
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 37 - 38
1 IVF
1 Egg Freezing
Recurrent Pregnancy Loss
Unexplained
European
Income $200K - $499K
Lawyer
3rd of 3 Docs
5 IUI With Other Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Chavkin was so helpful after I had multiple miscarriages with embryo transfers done by a different provider. She was very thorough in performing different tests and procedures to determine the reasons for my miscarriages, before we started IVF. She explained everything clearly, and always made me feel comfortable. Thanks to her, I have a healthy pregnancy!
The clinic was overall very positive and professional. ... They [nurses] didn’t always respond quickly to email, and occasionally mixes up appointment times, but overall we’re very nice. ... They closed down for a few months during COVID, which was discouraging. They clearly explained costs and tests. They answered my questions, and seemed up to date on the latest developments in fertility medicine.
How was your experience with Diana Chavkin at HRC Fertility?
Dr. Chavkin was so helpful after I had multiple miscarriages with embryo transfers done by a different provider. She was very thorough in performing different tests and procedures to determine the reasons for my miscarriages, before we started IVF. She explained everything clearly, and always made me feel comfortable. Thanks to her, I have a healthy pregnancy!
What's one piece of advice would you give a prospective patient of Diana Chavkin at HRC Fertility?
She is one of the best fertility specialists in the area.
During treatment, were you treated like a number or a human with Diana Chavkin at HRC Fertility?
I never felt rushed, and all my questions were answered.
Describe the protocols Diana Chavkin used in your cycles at HRC Fertility and their degree of success.
Hysteroscopy to determine any uterine abnormalities- she found a membrane that she cut; genetic testing of us as a couple; IVF.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Wendy)
They didn’t always respond quickly to email, and occasionally mixes up appointment times, but overall we’re very nice.
Describe your experience with HRC Fertility.
The clinic was overall very positive and professional. They closed down for a few months during COVID, which was discouraging. They clearly explained costs and tests. They answered my questions, and seemed up to date on the latest developments in fertility medicine.
Describe the costs associated with your care under Diana Chavkin at HRC Fertility.
IVF cost around $25,000 with genetic testing includes.
Describe Diana Chavkin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
She strongly recommended single transfer.
10
Doctor
Diana Chavkin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HRC Fertility
West Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unsuccessful
NPS
10
NPS
10
Age 34 - 35
2 IVF
PCOS
Ashkenazi Jewish
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Very responsive, caring, sensitive, my results really mattered to her [Dr. Sahar Wertheimer]...I knew I could reach out with any question or concern and would be answered promptly. I knew any news delivered would he shared in a gentle way and with a plan to go forward. I felt important to Dr. Wertheimer and trusted her every step of the way...when one thing did not appear to be working we came up with a new approach until we got it right
I am new to HRC, I worked with Dr Wertheimer at her former clinic and followed her to this new clinic, but so far this clinic appears organized and responsive. I look forward to working with them as I continue to embark on the IVF journey. They have been patient on the phone, answering any questions that I have...[nursing staff at HRC Fertility] Very responsive and spoke kindly, answered all my questions
How was your experience with Sahar Wertheimer at HRC Fertility?
I knew I could reach out with any question or concern and would be answered promptly. I knew any news delivered would he shared in a gentle way and with a plan to go forward. I felt important to Dr. Wertheimer and trusted her every step of the way.
What's one piece of advice would you give a prospective patient of Sahar Wertheimer at HRC Fertility?
To trust her and be open with your thoughts and concerns about the process
During treatment, were you treated like a number or a human with Sahar Wertheimer at HRC Fertility?
Very responsive, caring, sensitive, my results really mattered to her.
Describe the protocols Sahar Wertheimer used in your cycles at HRC Fertility and their degree of success.
What I remember is that when one thing did not appear to be working we came up with a new approach until we got it right
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Kristy )
Very responsive and spoke kindly, answered all my questions
Describe your experience with HRC Fertility.
I am new to HRC, I worked with Dr Wertheimer at her former clinic and followed her to this new clinic, but so far this clinic appears organized and responsive. I look forward to working with them as I continue to embark on the IVF journey. They have been patient on the phone, answering any questions that I have.
Describe the costs associated with your care under Sahar Wertheimer at HRC Fertility.
Unsure
Describe Sahar Wertheimer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
N/a
10
Doctor
Sahar Wertheimer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HRC Fertility
West Los Angeles
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5