Huntsville Reproductive Medicine

The clinic is in the perfect location. It's in Downtown Huntsville so you have plenty of things to do in between appointments or procedures but you are also 5 minutes from Huntsville Hospital. I've never waited more than 15 minutes to be called back (and that's usually because I'm early to appointments).

This clinic has very limited appointment times. They only have a phlebotomist available from 7am-9:45am. So if you need an appointment that includes bloodwork, that is a very small window of time. Semen samples must be dropped off no later than 12:30pm which again, can be restrictive due to schedules. They are also closed on all holidays and weekends. This made it difficult to schedule the cycle day 3 bloodwork that my insurance required since cycle day 3 kept falling on a weekend. Cycles don’t stop on the weekends so I would find a clinic that can accommodate weekend needs if I need a clinic in the future. Communication was extremely poor across all levels. The front office staff and clinical providers had to be told multiple times to submit prior authorization for both IUI and trigger shot prescription, which resulted in a delay of care. The nursing staff lost paperwork. The information that I was provided during the course of my care was very minimal. If I didn’t ask the right questions, I didn’t receive any information. And I didn’t always know what questions I needed to be asking. For example, when I wanted to begin considering IVF, I was told that they only do egg retrievals quarterly. This is something that should have been communicated at my initial consultation as it can result in a potential 3 month delay of beginning IVF when time is often of the essence when it comes to fertility. We discussed the possibility of IVF at my consultation, but the nurse practitioner failed to mention this crucial scheduling limitation. I didn’t know that I needed to ask if they did egg retrievals on a limited basis. They do not have any electronic communication, such as email or portal. I had to wait by the phone in the afternoon for my lab results and instructions. I was not told any specific lab results unless I asked. Their website had also not been updated with their success rates since 2012. They recently updated their website, but it is now lacking any stats on success rates.

Huntsville Reproductive is amazing! I started off at Nashville Fertility and changed due to concerns with the doctor and his bedside manner as eel as staff. Huntsville is the best at communication, genuine care and really wants everything to work out for you. Especially compared to Nashville, they are amazing!!!! I can’t say good enough things about them.

The main weakness that I saw but I’m not sure if it’s just me but the receptionist seemed not as organized as needed to be. I was transferring back to HRM from an out of state doctor after not going to HRM for over 3 years. I had to redo paperwork, have my files transferred over, etc. Well, I was told by my nurse that they had not received my records. All I knew to do was resubmit the paperwork. Well my next appointment they still did not have my records. The receptionist then says “oh, I was meaning to call you the number you gave us was wrong.” Ok, cool, but you have Internet (I’ve seen her clothes shopping online) google the name of the doctor, get the number, call, explain the situation and get it done! Other than that, I cannot find any fault with the practice!

They are easy to get ahold of and scheduling appointments is so easy (except with Dr. Harper). The voicemail system is not up to date (to call a specific nurse) but the front office will direct you if you aren't sure. One time I left a voicemail for the wrong nurse but I got a call back anyways.

Accessibility is sometimes an issues. When you are new to the process sometimes things happen after hours. It can be frustrating when the nurses are gone and you are faced with the unexpected. The clinic itself is clean and as inviting as a fertility clinic can be.

It’s very up to date, well decorated and modern. It’s smaller and feels more personal. Very ample parking on site that is free. They have ultrasound machines and a nurse ready to do blood draws (you’ll get those often!)

They're very clear about what your options are financially, options to help when available and I never had any trouble at all with the office. They're great! I only know one nurse that's still there, but I can't see Dr. Harper hiring a bad one. This is a place where they care about their patients, and whether the end result is a pregnancy, or referral for adoption, or finding closure another way, they will go with you for every step.

They all are very helpful and do what they can to give you good information of what the Dr. had to say. I wish I would be able to talk personally with Dr. Harper myself instead of making an appt. To see him.

The billing and front desk would be my only complaint. I have experienced unnecessary stress due to billing at this office. Every instance was a mistake made by the billing department. The front desk person is often unfriendly.

The front desk was a weakness they have a high turn over rate and one secretary wasn't very friendly and that's something you need when you are struggling. Strengths are that they were quick at finding appointment times and very informative when asking questions.

As a new patient I was shocked of how busy they were! Although the waiting room always seems full, they never keep you waiting too long. It is very easy to setup appointments and pay. The clinic is very well kept and clean.

As a new patient I was shocked of how busy they were! Although the waiting room always seems full, they never keep you waiting too long. It is very easy to setup appointments and pay. The clinic is very well kept and clean.

The main reason we decided to part ways with Dr. Davenport's clinic is because I felt a little manipulated when it came to their payment process. I noticed a charge one day from my card for $80.00 and I called to ask why and they said they automatically take payments out of your account when you have a balance. You have that option or to give them outright $200.00 to cover any balances. I was angry. I am an adult and pay my bills on time when they are due. I was not happy when they took money out of my account without even a warning. When I called to speak with them about this they did not seem to care because I had signed all the financial forms. I understand I should have read all the info more thoroughly, but I just felt a little tricked. Other than that, I really liked the office as it was right next to my work, the doctor, and the nurse I most frequently encountered. The office was always clean and I never had too long of a wait.

The front office staff leaves something to be desired. During the course of one of our IUIs we literally had to reschedule my husband's collection 4 times. I finally informed them the last time they called to reschedule it that we would not be changing it again. The billing information is not very well conveyed to the patients so sometimes there are some surprises.

Office staff never engaged in conversation, they never knew my name unless they were looking at my paperwork, and only interacted with me when I needed to sign the bill. They cared about their money. They did not care about their patients or what we were going through.

The clinic is inviting. Well organized and very clean. Nice sized waiting room with lots of conscious magazines. Everything is convenient for both the patients and the staff of the office. I’m told the collection room was nice and clean as well.

It is a smaller clinic but they always have time to get you in the schedule. I went to the because they were in my town. The receptionist can be a bit severe at times but that is ok. The facility is set up nice with plenty of seats in the waiting room. They are very organized

We have only been doing observations through them for the most part as we are doing timed intercourse. The IUI process we did the one time went over fine. We can't comment on any of the IVF process as our insurance doesn't cover any of the ART treatments.

I have yet to experience any flaws in the office.other than there was a mix up of trying to charge me my insurance deductible up front,but my insurance company spoke with them and got it all straightened out.

Some front office staff are wonderful. Some are miserable at their job. I feel front office staff in a facility for fertility should have some compassion and patience.. Dr. Harper is wonderful on thr clinical side anf his nursing staff is incredible!!!

It is very easy to find. It's very clean and well maintained. Their equipment is new and we'll kept.

Kind staff, very efficient, great at dealing with delicate parents-to-be.

The clinic itself is small so you are more than just a number. They know you personally. Dr. Davenport and his team and very caring. The only downside is it is sometimes hard to reach them by phone as you have to select different options and they sometimes do not answer.