Idaho Center for Reproductive Medicine

3 doctors work here

Rated 8.9
Strongly recommend: 72%Neutral: 20%Don't recommend: 9%8.9
72% strongly recommend
98 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.9
8.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.5
8.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.1
9.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.9
7.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
822
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Boise
1000 E. Park Blvd.
Boise, ID 83712

98 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
1
NPS
4
Age 26 - 27
2 IUI
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Cristin Slater is] Very blunt, set in her ways, not willing to think outside the box or do further testing to figure out what is wrong. Shuts down any recommendations to try something new, doesn't recommend any supplements that may help, doesn't recommend updated blood tests or semen analysis. Thinks endometriosis isn't something to check for..... She didn't customize anything to us and wanted to repeat the same generic protocol for over 9 months until I finally said enough is enough.
Clinic [Idaho Center for Reproductive Med] is clean, front desk and billing staff are super nice. The lab has nice people drawing blood.. Blood results come back same-day. Some IUI tables recline to help sperm swim upward but not all, which is disappointing. Some ultrasound machines are older and poor quality.... Ultrasounds are $220 each. Consultations are $350 or whatever your specialist copay is with your insurance. Bloodwork will be billed to your insurance but is likely not covered. HSG procedure is under $500 after it's billed to insurance. IUI's are $350 for sperm washing and procedure. Baseline ultrasounds are not required which I wish I was told at first because that would have saved me a lot of money to skip it.
How was your experience with Cristin Slater at Idaho Center for Reproductive Medicine?
Very blunt, set in her ways, not willing to think outside the box or do further testing to figure out what is wrong. Shuts down any recommendations to try something new, doesn't recommend any supplements that may help, doesn't recommend updated blood tests or semen analysis. Thinks endometriosis isn't something to check for.
What's one piece of advice would you give a prospective patient of Cristin Slater at Idaho Center for Reproductive Medicine?
You'll be treated with the same protocol as literally everyone else.
During treatment, were you treated like a number or a human with Cristin Slater at Idaho Center for Reproductive Medicine?
She didn't customize anything to us and wanted to repeat the same generic protocol for over 9 months until I finally said enough is enough.
Describe the protocols Cristin Slater used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
Just Letrozole for over 9 months and lining was terrible. Did three IUI's when we probably shouldn't have because situations weren't ideal. Wasted so much money. Finally I spoke up and demanded medication to help thicken my lining and add shots to cycle. Still not pregnant.
Describe your experience with the nursing staff at Idaho Center for Reproductive Medicine.
Helpful, some more than others, and well educated. Some were very great cheerleaders which was appreciated.
Describe your experience with Idaho Center for Reproductive Medicine.
Clinic is clean, front desk and billing staff are super nice. The lab has nice people drawing blood.. Blood results come back same-day. Some IUI tables recline to help sperm swim upward but not all, which is disappointing. Some ultrasound machines are older and poor quality.
Describe the costs associated with your care under Cristin Slater at Idaho Center for Reproductive Medicine.
Ultrasounds are $220 each. Consultations are $350 or whatever your specialist copay is with your insurance. Bloodwork will be billed to your insurance but is likely not covered. HSG procedure is under $500 after it's billed to insurance. IUI's are $350 for sperm washing and procedure. Baseline ultrasounds are not required which I wish I was told at first because that would have saved me a lot of money to skip it.
Describe Cristin Slater's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Idaho Center for Reproductive Medicine.
She will let you do both.
What specific things went wrong at Idaho Center for Reproductive Medicine?
  • Provided conflicting information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Idaho Center for Reproductive Medicine.
I just feel like this doctor treats everyone as a number and doesn't look at individual issues. The staff is great but talking to someone different every single time is really hard and unreliable. You won't see the doctor unless you schedule a consult with her.
1
Doctor
Cristin Slater
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
2 of 5
4
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 25 - 26
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $0 - $49K
2nd of 2 Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
As a patient of Dr. Slater's I felt like I was in good hands. She had/has amazing results with IVF and donor egg IVF, we just knew we had found the right one. She did a phone consult with us and was so knowledgeable and informative, it was amazing. When we did our DE transfer she was genuinely excited for us and how many eggs made it to day 5/6!... We did Lupron shots for about 2 months before our transfer. We did Estrogen IM shots every Tues./Fri and IM PIO shots as well. Everything has worked so far!
ICRM has been a dream to work with so far. Everyone is SO knowledgeable. It's like these people were created for the jobs they have. Cortney, the Donor Egg coordinator, is the NICEST person you will ever meet. Going through the DE process is honestly terrifying. She has made the process stress free and almost kind of fun. She knew exactly what donor she wanted us to use, and she was literally 100% on. Our donor could be my sibling she looks so much like me.
How was your experience with Cristin Slater at Idaho Center for Reproductive Medicine?
As a patient of Dr. Slater's I felt like I was in good hands. She had/has amazing results with IVF and donor egg IVF, we just knew we had found the right one. She did a phone consult with us and was so knowledgeable and informative, it was amazing. When we did our DE transfer she was genuinely excited for us and how many eggs made it to day 5/6!
What's one piece of advice would you give a prospective patient of Cristin Slater at Idaho Center for Reproductive Medicine?
She is so nice and friendly, but will also tell you how it is, which I appreciate.
During treatment, were you treated like a number or a human with Cristin Slater at Idaho Center for Reproductive Medicine?
We had a few appts. at this clinic on the same day and we were running late with one of the appts. She still made time to see us even though we were 1.5 hours late. We were in the office, but chatting away with our egg donor coordinator and lost track of time. They made sure we were still seen by Dr. Slater.
Describe the protocols Cristin Slater used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
We did Lupron shots for about 2 months before our transfer. We did Estrogen IM shots every Tues./Fri and IM PIO shots as well. Everything has worked so far!
Describe your experience with your nurse at Idaho Center for Reproductive Medicine. (Assigned nurse: Kara)
She was with Dr. Slater both times we saw her and she was very nice. When she called me to see how our first ultrasound went she was so happy to hear that it had went well.
Describe your experience with Idaho Center for Reproductive Medicine.
ICRM has been a dream to work with so far. Everyone is SO knowledgeable. It's like these people were created for the jobs they have. Cortney, the Donor Egg coordinator, is the NICEST person you will ever meet. Going through the DE process is honestly terrifying. She has made the process stress free and almost kind of fun. She knew exactly what donor she wanted us to use, and she was literally 100% on. Our donor could be my sibling she looks so much like me. The rest of the staff has been incredible as well. Always getting back to my emails ASAP, calling me to check up, and just overall going out of their way to make me and my husband excited for our next steps. Like I said before, going through the Donor process is hard, nerve-racking and it was sad at first. Knowing my child won't share my genetics was a hard pill to swallow. But we have had amazing results with these guys so far! I am 8w2d as I write this and we have 9 beautiful eggs on ice!
Describe the costs associated with your care under Cristin Slater at Idaho Center for Reproductive Medicine.
We are going through a "split" Donor Egg cycle so costs are really going to vary. But the costs are something we can actually afford, where as in our home state we can't afford the process here. At ICRM they have SO many options for you. In total I think our process will be under $23k (we are hoping, we don't have final numbers yet) for a fresh donor transfer with blasts to freeze!
Describe Cristin Slater's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Idaho Center for Reproductive Medicine.
Dr. Slater asked what we wanted to do and I said one embryo. I am super young and am very petite so am worried that if we did 2 and ended up with twins, my body wouldn't be able to handle it. She was supportive of that.
10
Doctor
Cristin Slater
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Unsuccessful
NPS
4
NPS
5
Age 31
2 IUI
European
Income $0 - $49K
Sales Representative
2nd of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Cristin Slater] She really pushed for IVF during our initial consult. We were not ready for that financially, so we told her we wanted to try IUI again. She prescribed femara, since the side effects were more mild than clomid. Also, there is a lower risk of hyperstimulation with femara. The Femara helped me ovulate, and then we did insemination. Though everything seemed to work, the treatments were unsuccessful.
The nursing staff [of Idaho Center for Reproductive Medicine] are very kind and compassionate. They always explain things really well. One thing that wasn't the greatest was the fact that they always seemed like they were in a rush and very busy, which I'm sure they are...[clinic error] Since I have a lot of my labwork done outside of the clinic, there always seems to be problems getting them those results. They either say they didn't receive them, even though they were absolutely sent, or they just don't call me with results. I also have had issues with missing critical info, due to the rushed nature of my appointments.
How was your experience with Cristin Slater at Idaho Center for Reproductive Medicine?
Dr. Slater is obviously very knowledgeable. She is intelligent. But, I feel that even though I have confidence in her abilities, she does tend to make you feel like a number. She rushes through explanations of treatment, she doesn't seem to have compassion for the financial strain treatments can cause. She really pushes for IVF, without really asking what your feelings are. Her bedside manner is severely lacking. I don't think she is a bad person, maybe just someone who needs to work on making her patients feel more at ease about a very stressful situation.
What's one piece of advice would you give a prospective patient of Cristin Slater at Idaho Center for Reproductive Medicine?
Don't go in expecting her to coddle you. She is a straight to the point kind of doctor. Ask her to slow down if she's explaining treatment and you're not following.
During treatment, were you treated like a number or a human with Cristin Slater at Idaho Center for Reproductive Medicine?
While the staff is helpful while I'm in the clinic, I rarely get returned calls. Dr. Slater is very knowledgeable, but lacking in bedside manner. I honestly just felt like one of many patients a lot of the time.
Describe the protocols Cristin Slater used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
She really pushed for IVF during our initial consult. We were not ready for that financially, so we told her we wanted to try IUI again. She prescribed femara, since the side effects were more mild than clomid. Also, there is a lower risk of hyperstimulation with femara. The Femara helped me ovulate, and then we did insemination. Though everything seemed to work, the treatments were unsuccessful.
Describe your experience with the nursing staff at Idaho Center for Reproductive Medicine.
The nursing staff are very kind and compassionate. They always explain things really well. One thing that wasn't the greatest was the fact that they always seemed like they were in a rush and very busy, which I'm sure they are.
Describe your experience with Idaho Center for Reproductive Medicine.
The clinic is the only one in Boise. They are very busy. Some of the weaknesses that result from that are: - trouble getting a return call from them - rushed appointments - feeling more like a number, rather than a valued patient Also, they do not work with Tricare insurance, which is insane since Boise and the surrounding areas are full of military personnel. Some of the clinic's strengths are: - kind and caring nursing staff - very kind financial staff - the clinic is clean and very nice - while it feels rushed a lot of the time, I have never felt that they didn't know exactly what they are doing - getting an appointment isn't hard
Describe the costs associated with your care under Cristin Slater at Idaho Center for Reproductive Medicine.
We only did IUI, and since they don't work with our insurance, I had to submit all claims myself. So before insurance, we spent about $800-$900 for meds, ultrasounds, and the actual insemination.
What specific things went wrong at Idaho Center for Reproductive Medicine?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Idaho Center for Reproductive Medicine.
Since I have a lot of my labwork done outside of the clinic, there always seems to be problems getting them those results. They either say they didn't receive them, even though they were absolutely sent, or they just don't call me with results. I also have had issues with missing critical info, due to the rushed nature of my appointments.
4
Doctor
Cristin Slater
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
4 of 5
5
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2016 - 2019, Successful
NPS
10
NPS
10
Age 29 - 32
7 Fertility Medications
PCOS
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Kevin Mass] is straight forward with all information and is quick to explain all the technical pieces that can be quite confusing. He spent time getting to know my husband and I, and shared his own family fertility...We did 3 cycles of meds with timed intercourse and tons of ultrasounds. We had 2 failed treatments and found success with our 3rd treatment that resulted in a beautiful baby boy. We decided to try for another child after a year and we had to add injections along with a higher dose of meds. We did 4 rounds the second time but did not have the same luck...
Diane and Tammy sat down with us and explained the cost breakdown and the financing options [at Idaho Center for Reproductive Medicine]...They [staff] understand what you’re going through both physically and mentally and they make you feel so safe. They communicate and check in on you during and between rounds...They were amazing, from my nurse, to the ultrasound technician...We did 3 cycles of meds with timed intercourse and tons of ultrasounds. We had 2 failed treatments and found success with our 3rd treatment that resulted in a beautiful baby boy. We decided to try for another child after a year and we had to add injections along with a higher dose of meds. We did 4 rounds the second time but did not have the same luck. As a couple we decided to stop after that.
How was your experience with Kevin Maas at Idaho Center for Reproductive Medicine?
Dr.Maas met with us at each visit even if he was not giving treatment. He was there every step of the way and showed great understanding and compassion. He shared in our ups and downs and was truly invested in our journey.
What's one piece of advice would you give a prospective patient of Kevin Maas at Idaho Center for Reproductive Medicine?
If you have questions or concerns call. your visits contain a lot of information and it is ok to get lost with it all. Just reach out, they will be happy to clarify and help.
During treatment, were you treated like a number or a human with Kevin Maas at Idaho Center for Reproductive Medicine?
Dr. Maas is straight forward with all information and is quick to explain all the technical pieces that can be quite confusing. He spent time getting to know my husband and I, and shared his own family fertility.
Describe the protocols Kevin Maas used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
Dr.Maas was quite thorough, we had a sit down and explained history and treatment options. He then had my husbands sperm tested and tested me to see if my tubes were even open. Once he had that information her created a plan specific to us. We did 3 cycles of meds with timed intercourse and tons of ultrasounds. We had 2 failed treatments and found success with our 3rd treatment that resulted in a beautiful baby boy. We decided to try for another child after a year and we had to add injections along with a higher dose of meds. We did 4 rounds the second time but did not have the same luck. As a couple we decided to stop after that.
Describe your experience with your nurse at Idaho Center for Reproductive Medicine.
They were amazing, from my nurse, to the ultrasound technician. I appreciated the help Tammy and Diane offered and the help I could always count on.
Describe your experience with Idaho Center for Reproductive Medicine.
They understand what you’re going through both physically and mentally and they make you feel so safe. They communicate and check in on you during and between rounds. It is a sacred place that requires some special people!
Describe the costs associated with your care under Kevin Maas at Idaho Center for Reproductive Medicine.
The treatments were not cheap and they were not covered by my insurance but even with that Diane and Tammy sat down with us and explained the cost breakdown and the financing options.
10
Doctor
Kevin Maas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
6
NPS
8
Age 27
1 IVF
Male Factor
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
Dr. Slater is very professional, and gives a very detailed explanation of how the IVF process works. Her knowledge on the topic is amazing. We only saw Dr. Slater twice, but she has an amazing team of staff members that we felt very comfortable seeing. Although our first cycle was not successful, we feel confident going back to Dr. Slater for another cycle. When we asked to meet with her to discuss our embryo PGS results, she had no hesitation
The clinic [Idaho Center for Reproductive Med] is well organized and friendly. All employees show their care regarding your personal journey, and express their hope for your success. Each member of the team was professional in their position, and they work well within their office at communicating regarding the patient cycle and care. They work diligently to offer assistance through various financial programs to lower cycle and medication costs. There are many of the staff members
How was your experience with Cristin Slater at Idaho Center for Reproductive Medicine?
Dr. Slater is very professional, and gives a very detailed explanation of how the IVF process works. Her knowledge on the topic is amazing. We only saw Dr. Slater twice, but she has an amazing team of staff members that we felt very comfortable seeing. Although our first cycle was not successful, we feel confident going back to Dr. Slater for another cycle. When we asked to meet with her to discuss our embryo PGS results, she had no hesitation, and took time to meet with us to explain the results. While it was a very difficult time, she gave us a better understanding, and hope that there can be a different outcome. We look forward to the future care we will continue to receive at ICRM.
Describe your experience with your nurse at Idaho Center for Reproductive Medicine. (Assigned nurse: Kara Hill)
Kara was absolutely amazing! She was so helpful, and had outstanding communication with us throughout our cycle. I was able to reach her by phone and email, and she always responded within a very reasonable amount of time. She displayed compassion and professionalism at every appointment.
Describe your experience with Idaho Center for Reproductive Medicine.
The clinic is well organized and friendly. All employees show their care regarding your personal journey, and express their hope for your success. Each member of the team was professional in their position, and they work well within their office at communicating regarding the patient cycle and care. They work diligently to offer assistance through various financial programs to lower cycle and medication costs. There are many of the staff members who have gone through infertility treatments, and their compassion shows that.
Describe Cristin Slater's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Idaho Center for Reproductive Medicine.
Based on age and health (under 30 and healthy), Dr. Slater recommended that we transfer one embryo. Although, we need made it to embryo transfer.
6
Doctor
Cristin Slater
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
5
NPS
4
Age 28 - 29
1 IVF
European
Income $0 - $49K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
During the initial consultation, Dr. Maas was extremely kind and he described our options thoroughly. I felt informed and educated. He didn't try and persuade us to one infertility treatment over another. ... Dr. Maas was friendly and informative, but he was not super personable. ... Overall, I don't feel like communication is that great between him and his patients. I think more contact with the doctor would have made our experience smoother and made me feel more comfortable.
Conflicted information was when told best places to give shots. ... Most insurances aren't taken there [ID Ctr for Repro Medicine]. ... We were told we would be assigned someone who would be with us through the entire egg retrieval process... that did not happen. ... There are some amazing nurses though!!! ... Clinic has a discount you can apply for if you are within a specific income range. ... Sometimes the front office staff can get the order mixed up even for just a blood draw.
How was your experience with Kevin Maas at Idaho Center for Reproductive Medicine?
During the initial consultation, Dr. Maas was extremely kind and he described our options thoroughly. I felt informed and educated. He didn't try and persuade us to one infertility treatment over another. He did state what dangers there were for me if we tried doing an IUI, which helped us make a decision we felt comfortable with. He has wonderful slide presentation that explained the different infertility treatments perfectly. After the consultation, the only times we have seen him were the day of the egg retrieval and the day of the frozen embryo transfer. We did speak with him briefly on the phone a few times. These phone calls took place when we were told how many eggs fertilized, when discussing how many embryo to transfer, and next steps after our first negative FET. The phone calls were short and to the point. Overall, I don't feel like communication is that great between him and his patients. I think more contact with the doctor would have made our experience smoother and made me feel more comfortable.
What's one piece of advice would you give a prospective patient of Kevin Maas at Idaho Center for Reproductive Medicine?
Make sure to ask him questions. If you have a concern, make sure to bring it up! A lot of the information I was given was because I asked. I asked to speak with the doctor. I would say it's important to do your own research as well. Don't make decisions just off of what he recommends. Genetic testing and ERA are both important ones to research on your own.
During treatment, were you treated like a number or a human with Kevin Maas at Idaho Center for Reproductive Medicine?
Dr. Maas was friendly and informative, but he was not super personable. After our first failed FET, he didn't communicate with us. The communication came from the coordinator. Truthfully, it would have been easier to process the news of a failed frozen embryo transfer if we were given an explanation or suggestion of the next best step. It's hard news to hear, but I think it would be better to hear that news from the doctor.
Describe the protocols Kevin Maas used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
Interestingly enough, this question made me realize I wasn't ever told why he used the specific protocol and what the differences were. (This was for the egg retrieval) This is exactly why I would say it's important to do your research so you can know what questions to ask. I don't know why he chose the specific protocols and strategies, that was never explained to me.
Describe your experience with the nursing staff at Idaho Center for Reproductive Medicine.
The nurses are all kind and sweet, but hard to get to know them. We were told we would be assigned someone who would be with us through the entire egg retrieval process... that did not happen. Each time I came in for an ultra sound it was with someone different, and I didn't get phone calls from the same nurse either. I spoke with a lot of different nurses. It makes it a lot less personal. There are some amazing nurses though!!! I truly appreciated many of them! Jen is amazing!
Describe your experience with Idaho Center for Reproductive Medicine.
Clinic has a discount you can apply for if you are within a specific income range. Most insurances aren't taken there. Little frustrated that the pregnancy blood test, which was a negative, was $160. Wish I would have known to ask if that test could be taken somewhere else where insurance would cover. (Not sure if that's an option, but worth asking) Appointments go quick, especially if you have to head to work, but I have never had a hard time getting the appointment time I need. I don't have to be into work until later than most though. Sometimes the front office staff can get the order mixed up even for just a blood draw. That can be frustrating with how much time the process is anyways. If you are checking in make sure you are assertive and communicate with them if you are waiting more than ten minutes. Another frustration was that a prescription was called into a pharmacy. The pharmacist informed us that the same prescription could be filled at Walgreens for $5! At the pharmacy the clinic called it into, it was over $100!!!!!!! When it comes to medications, definitely do your research!!
Describe the costs associated with your care under Kevin Maas at Idaho Center for Reproductive Medicine.
Frozen embryo transfer JUST FOR CLINIC FEES, NOT MEDS. Around $2,900 Egg retrieval, freeze-all. JUST FOR CLINIC FEES, NOT MEDS. Around $8,700 (not including any extra fees, anesthesia not inlucded, icsi, storage of embryo, etc)
Describe Kevin Maas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Idaho Center for Reproductive Medicine.
I appreciated this about Dr. Maas. He told us all the possible dangers, but also helped us feel comfortable with any decision that we would make. He clarified questions that we had about single embryo transfer versus multiple. Felt like he would never recommend more than two, but would be supportive of your personal decision.
What specific things went wrong at Idaho Center for Reproductive Medicine?
  • Lost paperwork
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Idaho Center for Reproductive Medicine.
I filled out paperwork, and had to refill it out because it was lost. Conflicted information was when told best places to give shots. It made a huge difference to be in the right spot.
5
Doctor
Kevin Maas
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
5 of 5
4
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
10
NPS
10
Age 35 - 37
3 IUI
PCOS
Tubal Blockage
European
Native American
Income $50K - $99K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Maas has always taken the time to explain the situation and course of treatment and has offered free consultations to answer questions that my wife and I had about changes in treatment options.... The original course of action was to use Clomid to to induce ovulation. When it was found that my wife was fairly resistant to ovulation on Clomid alone, Dr. Maas incorporated injectables to help stimulate ovulation, which has worked 3 out of 3 times. We are attempting IUI's for now as a less invasive and less expensive course of treatment, for now. Nothing has resulted in a positive pregnancy test, yet.
The clinic [ID Center for Reproductive Med] is clean, organized and seems to run like a clock. If you are scheduled at 9am, show up at 8:45 and expect to be called at 9am on the dot, or even a little early if you are already checked in. The nursing staff is amazing and wonderful to work with. They are all a wealth of knowledge and are happy to ask any questions that you may have, so don't hold back. I can't say enough good things about the clinic.
How was your experience with Kevin Maas at Idaho Center for Reproductive Medicine?
Dr Maas has an incredible team that he works with which helps. We know he has a lot of patients other than us, but we don't feel that way when we see him. He is very compassionate and offers up as much or as little informations as you want. We are very pleased with the level of care that Dr. Maas has given us.
What's one piece of advice would you give a prospective patient of Kevin Maas at Idaho Center for Reproductive Medicine?
Ask a lot of questions, he will give you the answers you are looking for in a way that you can understand and digest.
During treatment, were you treated like a number or a human with Kevin Maas at Idaho Center for Reproductive Medicine?
Dr. Maas has always taken the time to explain the situation and course of treatment and has offered free consultations to answer questions that my wife and I had about changes in treatment options.
Describe the protocols Kevin Maas used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
The original course of action was to use Clomid to to induce ovulation. When it was found that my wife was fairly resistant to ovulation on Clomid alone, Dr. Maas incorporated injectables to help stimulate ovulation, which has worked 3 out of 3 times. We are attempting IUI's for now as a less invasive and less expensive course of treatment, for now. Nothing has resulted in a positive pregnancy test, yet.
Describe your experience with the nursing staff at Idaho Center for Reproductive Medicine.
The nursing staff has been amazing. Every single one of them is compassionate and caring and very personable. We haven't had a single bad experience with any of them.
Describe your experience with Idaho Center for Reproductive Medicine.
The clinic is clean, organized and seems to run like a clock. If you are scheduled at 9am, show up at 8:45 and expect to be called at 9am on the dot, or even a little early if you are already checked in. The nursing staff is amazing and wonderful to work with. They are all a wealth of knowledge and are happy to ask any questions that you may have, so don't hold back. I can't say enough good things about the clinic.
10
Doctor
Kevin Maas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
7
Age 28
1 IUI
Unexplained
European
Income $0 - $49K
2nd of 2 Docs
3 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Going into the consultation he [Dr. Maas] was very friendly, made us feel hopeful when we weren’t feeling that way at all beforehand. I do have to say since the consultation we have only seen him one other time after 5 months of going there, I thought we would be dealing with him more than we have been...First he did a hsg test to see if there was any blockage and he didn’t see any, so then they put me clomid and ordered me an HCG shot. I went in to check my folicles and I ovulated before I even did the HCG shot so they started to schedule me for the IUI and then they called me after we left to tell me my uterine lining was too thin and they wouldn’t suggest going through with IUI. I believe Dr. Maas was out of town for this so the nurse asked another doctor. After that we tried again the next month but with femara and we actually did the HCG shot as well, when they checked my follicles they said they were great but my lining was still thin so I was put on Estrace until the day of the IUI. They had me come back in two weeks for a blood test to see if I was pregnant, I wasn’t. So they wanted to try some different injectible medications and I had left a message to the nurse that I was supposed to and they called me back too late so I wasn’t able to do anything that cycle either. So far we still haven’t received a positive pregnancy but we are still trying.
Autumn who works at the front desk and Tami who takes care of payments [at Idaho Center for Reproductive Medicine] are two of the most sweetest, comforting, and compassionate people I have ever had to deal with. It’s always a pleasure talking to them even when I feel like crying they are always just so kind...I mentioned earlier that my nurse went on maternity leave and I feel like things haven’t run as smoothly since she has left. I have not received phone calls back after I leave a message, I wasn’t even told if there is a different person I should be talking to since she did leave. There have just been a few issues with that, but nothing major.
How was your experience with Kevin Maas at Idaho Center for Reproductive Medicine?
He was very friendly and made us feel comfortable. I felt like we’ve had a lot of people give us the run around before him and he didn’t seem worried about everything everyone else had said. It made me a little uncomfortable at first because I wanted him to just check everything for both of us. But he was really trying to help save us money where he could and I knew I just had to trust him. Him sharing his fertility issues with his wife definitely made my husband and I feel not so alone in this process. We left feeling super hopeful for once. I feel like he does great with his patients I just wish that we could see him more for those times we do have a billion questions. I’ve heard that unless you’re doing IVF or that him and Dr. Slater won’t see you much and that is a little disappointing.just because we can’t afford to do that doesn’t mean we should be seen less.
What's one piece of advice would you give a prospective patient of Kevin Maas at Idaho Center for Reproductive Medicine?
Think of all your questions you might have, write them down if you have to and just make sure you ask him everything. Going through infertility is confusing and can be kind of scary and the more knowledge you have the better you feel, at least that’s how I feel. I would also say don’t expect to see him too much but don’t be scared to ask your questions to the nurses and others who help.
During treatment, were you treated like a number or a human with Kevin Maas at Idaho Center for Reproductive Medicine?
Going into the consultation he was very friendly, made us feel hopeful when we weren’t feeling that way at all beforehand. I do have to say since the consultation we have only seen him one other time after 5 months of going there, I thought we would be dealing with him more than we have been.
Describe the protocols Kevin Maas used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
First he did a hsg test to see if there was any blockage and he didn’t see any, so then they put me clomid and ordered me an HCG shot. I went in to check my folicles and I ovulated before I even did the HCG shot so they started to schedule me for the IUI and then they called me after we left to tell me my uterine lining was too thin and they wouldn’t suggest going through with IUI. I believe Dr. Maas was out of town for this so the nurse asked another doctor. After that we tried again the next month but with femara and we actually did the HCG shot as well, when they checked my follicles they said they were great but my lining was still thin so I was put on Estrace until the day of the IUI. They had me come back in two weeks for a blood test to see if I was pregnant, I wasn’t. So they wanted to try some different injectible medications and I had left a message to the nurse that I was supposed to and they called me back too late so I wasn’t able to do anything that cycle either. So far we still haven’t received a positive pregnancy but we are still trying.
Describe your experience with your nurse at Idaho Center for Reproductive Medicine. (Assigned nurse: Andrea)
My nurse was super on top of things, I try to track my cycle on my Ovia app, and it was telling me to take a pregnancy test later but she called to tell me I could take it that day. If I started my period I would leave a message and she would always get back to me the same day and tell me what the plan for the new month was. Unfortunately she is on maternity leave at the moment and I feel like I have had nothing but issues, no return phone calls from the nurse Ariel who is supposed to be taking care of her patients during that time. I don’t fault Ariel since I am sure she is taking on more patients but it is frustrating to not be able to get the same treatment I was receiving. Also I have to note that Autumn who works at the front desk and Tami who takes care of payments are two of the most sweetest, comforting, and compassionate people I have ever had to deal with. It’s always a pleasure talking to them even when I feel like crying they are always just so kind.
Describe your experience with Idaho Center for Reproductive Medicine.
Just getting a consultation took months unfortunately, I know fertility isn’t cheap for anyone and I do think they try to help out where they can but the amount of money we spend each time we just go in is emotional all on it’s own. I think their biggest strength is their employees being compassionate and kind is just soo important when doing their job and it goes a long way.
Describe the costs associated with your care under Kevin Maas at Idaho Center for Reproductive Medicine.
Around $5000 maybe
What specific things went wrong at Idaho Center for Reproductive Medicine?
  • Failed to call with results
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Idaho Center for Reproductive Medicine.
I mentioned earlier that my nurse went on maternity leave and I feel like things haven’t run as smoothly since she has left. I have not received phone calls back after I leave a message, I wasn’t even told if there is a different person I should be talking to since she did leave. There have just been a few issues with that, but nothing major.
7
Doctor
Kevin Maas
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
3
NPS
3
Age 31 - 32
7 Fertility Medications
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
I have only seen the doctor one time...6 plus months ago....Dr Slater was very thorough and precise when speaking with me....I didn’t know the protocol was clomid for days 2-6 because I never got any kind of instructions. So I only found out after two months of taking it on the incorrect days. I finally asked for a treatment calendar once I knew about it...There is little to no instruction or education provided...
The staff [ID Ctr for Repro Med] is very unprofessional and unreliable. I have had to call multiple times to ask questions and rarely receive a call back unless I make a fuss. I am emailed (which is very impersonal) and once received another persons lab orders/treatment plan by email. The MA seems scattered and unorganized. I was told they had my husband’s lab results then later that they didn’t and we had already started treatment. I wasn’t given a treatment calendar until I asked for one (once I knew such a thing existed).
How was your experience with Cristin Slater at Idaho Center for Reproductive Medicine?
The staff is very unprofessional and unreliable. I have had to call multiple times to ask questions and rarely receive a call back unless I make a fuss. I am emailed (which is very impersonal) and once received another persons lab orders/treatment plan by email. The MA seems scattered and unorganized. I was told they had my husband’s lab results then later that they didn’t and we had already started treatment. I wasn’t given a treatment calendar until I asked for one (once I knew such a thing existed). I have only seen the doctor one time...6 plus months ago. Very poor customer service and as a nurse I feel this is unethical...with no other fertility clinics to choose from people are stuck to endure it if they want a baby. I also asked to get a PA for a medication, which wasn’t completed and when I called to find out what happened all I got were excuses. Once I expressed my frustration the MA took responsibility and apologized but it doesn’t take back the last several months of additional stress I have had to put up with.
What's one piece of advice would you give a prospective patient of Cristin Slater at Idaho Center for Reproductive Medicine?
Do your research first because you have to manage a lot of things yourself. There is little to no instruction or education provided by this clinic.
During treatment, were you treated like a number or a human with Cristin Slater at Idaho Center for Reproductive Medicine?
Dr Slater was very thorough and precise when speaking with me.
Describe the protocols Cristin Slater used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
Clomid 100mg on days 3-7 then gonal on day 9 U/S on day 10 and then day 12 again triggered with ovidrel that day then times intercourse at 12,24,36hrs clomid 100mg days 3-7 gonal on day 10 U/S day 12 triggered with ovidrel that day then timed intercourse 12,24,36hrs (I asked to switch the gonal and U/S days on this cycle) in hopes that I wouldn’t have to get two ultrasounds (which are $220 a piece)
Describe your experience with your nurse at Idaho Center for Reproductive Medicine. (Assigned nurse: Medical assistant Maria)
See comments listed previously
Describe your experience with Idaho Center for Reproductive Medicine.
Very friendly reception staff, Autumn was very kind. The billing lady (Michelle) is kind of curt which was frustrating as this is a very stressful and expensive process. I called and asked to get some things added to my gap exemption and she took care of it but then went on in her email about how long it took her on the phone and how busy she was that day because one of the receptionists was out sick, very unprofessional.
Describe the costs associated with your care under Cristin Slater at Idaho Center for Reproductive Medicine.
$220 per ultrasound Gonal $65 per injection Ovidrel $50 per injection
What specific things went wrong at Idaho Center for Reproductive Medicine?
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Idaho Center for Reproductive Medicine.
I didn’t know the protocol was clomid for days 2-6 because I never got any kind of instructions. So I only found out after two months of taking it on the incorrect days. I finally asked for a treatment calendar once I knew about it.
3
Doctor
Cristin Slater
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
3
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
10
NPS
10
Age 27 - 30
2 IVF
Male Factor
Income $50K - $99K
1st of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Maas truly is one of the kindest people I’ve met. He’s an amazing listener, patient and made me feel so cared for during the process of IVF....Dr Maas knew exactly what do to and when do things necessary for treatment. Weather that meant adjusting medications, having conversations about results etc. He made sure I knew that through the planned protocol he wanted me to have a baby and it was important to him. Medications used were birth control, menopure, gonal, and leuprolide for ivf portion.
I love this clinic! They [Idaho Ctr for Reproductive Medicine] made me feel like a human instead of someone who’s broken. Always willing to help, always willing to accommodate. You can truly tell that they love what they do. Besides the obvious reasons of being there I look forward to meeting and talking with the staff.... With costs of medications and treatment I’m estimating $22,000. We chose to do icsy and pgs testing
How was your experience with Kevin Maas at Idaho Center for Reproductive Medicine?
Dr. Maas truly is one of the kindest people I’ve met. He’s an amazing listener, patient and made me feel so cared for during the process of IVF. He was always happy to see me and made sure I felt like he knew me personally ever time we spoke. I’m so greatful for him and his willingness to help us have a family.
What's one piece of advice would you give a prospective patient of Kevin Maas at Idaho Center for Reproductive Medicine?
Trust him 100%! Know that he has your best intentions, and has the same goals as you do! Believe in him and the process.
During treatment, were you treated like a number or a human with Kevin Maas at Idaho Center for Reproductive Medicine?
All of my concerns were validated and heard. I truly feel like he took the time to understand what I was going through and was able to emplithize with me. He was able to help me understand the process fully and made sure that I knew all available information.
Describe the protocols Kevin Maas used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
Dr Maas knew exactly what do to and when do things necessary for treatment. Weather that meant adjusting medications, having conversations about results etc. He made sure I knew that through the planned protocol he wanted me to have a baby and it was important to him. Medications used were birth control, menopure, gonal, and leuprolide for ivf portion.
Describe your experience with your nurse at Idaho Center for Reproductive Medicine. (Assigned nurse: Jennifer Hilton )
Great! Amazing at responding to messages and phone calls. Always willing to help. Very knowledgeable in the process.
Describe your experience with Idaho Center for Reproductive Medicine.
I love this clinic! They made me feel like a human instead of someone who’s broken. Always willing to help, always willing to accommodate. You can truly tell that they love what they do. Besides the obvious reasons of being there I look forward to meeting and talking with the staff.
Describe the costs associated with your care under Kevin Maas at Idaho Center for Reproductive Medicine.
With costs of medications and treatment I’m estimating $22,000. We chose to do icsy and pgs testing
Describe Kevin Maas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Idaho Center for Reproductive Medicine.
He felt very confident in each single embryo transferred. I appreciated that he was confident in his approach with me to help me carry a baby. I also appreciated that he treated my case individually instead of a one type fits all.
10
Doctor
Kevin Maas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unknown Success
NPS
8
NPS
8
Age 34 - 37
Endometriosis
Tubal Blockage
European
Income $50K - $99K
2nd of 3 Docs
6 Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr Slater has been great. She is very smart and explains things very well. She shows compassion and empathy and really wants to help achieve my goal of getting pregnant.... I have endometriosis and one tube is blocked. My options for the most success is IVF. That is costly for me but we may have to go that route. In the meantime Dr Slater has mentioned IUI with an aggressive approach as far as fertility drugs go.
It [Idaho Ctr for Reproductive Med] has all been great as far as the Dr and nurses. The financial coordinator has been ok. Very nice but not as knowledgeable. Not very many treatment options financially to choose from so that’s a little frustrating and discouraging.... For IVF it’s going to cost close to 20,000. For IUI cost is close to 2,000... They [nurses] were great! Very compassionate and caring! They are all knowledgeable on your treatment plan and truly care about your treatment
How was your experience with Cristin Slater at Idaho Center for Reproductive Medicine?
Dr Slater has been great. She is very smart and explains things very well. She shows compassion and empathy and really wants to help achieve my goal of getting pregnant. I have had two friends that have seen her and we’re successful. I am hopeful and positive that will be my outcome as well as is Dr Slater.
What's one piece of advice would you give a prospective patient of Cristin Slater at Idaho Center for Reproductive Medicine?
To ask all questions and not be afraid to ask. It may not be what you want to hear but it’s reality and Dr Slater will give you a straight forward answer in the most compassionate way. She is willing to work with you on your treatment plan so don’t get discouraged!
During treatment, were you treated like a number or a human with Cristin Slater at Idaho Center for Reproductive Medicine?
I think she is great. Very caring and shows compassion and empathy. I felt very comfortable talking with her.
Describe the protocols Cristin Slater used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
I have endometriosis and one tube is blocked. My options for the most success is IVF. That is costly for me but we may have to go that route. In the meantime Dr Slater has mentioned IUI with an aggressive approach as far as fertility drugs go. We have not decided but with the best success being IVF we may decide to go that route.
Describe your experience with the nursing staff at Idaho Center for Reproductive Medicine.
They were great! Very compassionate and caring! They are all knowledgeable on your treatment plan and truly care about your treatment and hope for a successful pregnancy as much as you do!
Describe your experience with Idaho Center for Reproductive Medicine.
It has all been great as far as the Dr and nurses. The financial coordinator has been ok. Very nice but not as knowledgeable. Not very many treatment options financially to choose from so that’s a little frustrating and discouraging especially since we don’t have all this money up front to pay for treatment.
Describe the costs associated with your care under Cristin Slater at Idaho Center for Reproductive Medicine.
For IVF it’s going to cost close to 20,000. For IUI cost is close to 2,000
8
Doctor
Cristin Slater
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
8
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 30 - 31
PCOS
Tubal Blockage
Unexplained
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Maas remembers who I am and certain details. He never rushed me when I had a million questions. And whenever I called with a question or concern he spoke to me with care.... He also always had a slideshow to explain the process which is good for me because I am a visual person. He took his time and always made sure I understood every step we were taking.... We were going to start IUI but we had to go through some test and blood work first.
The atmosphere [Idaho Center for Reproductive Medicine] is nice. The front desk ladies are so helpful and always remember my name. I don;t feel like another number. I wish the billing lady was more available because I felt kind of lost with everything.... I would say we paid in total almost $2000. The IVF was going to be about $20,000.... Jennifer was very nice. But when I called to let her know we were unable to go through with IVF she didn't answer and I left a voicemail.
How was your experience with Kevin Maas at Idaho Center for Reproductive Medicine?
He is very detailed. He also always had a slideshow to explain the process which is good for me because I am a visual person. He took his time and always made sure I understood every step we were taking.
What's one piece of advice would you give a prospective patient of Kevin Maas at Idaho Center for Reproductive Medicine?
Never hesitate to ask questions and don’t ever feel that you can’t ask any questions.
During treatment, were you treated like a number or a human with Kevin Maas at Idaho Center for Reproductive Medicine?
Dr. Maas remembers who I am and certain details. He never rushed me when I had a million questions. And whenever I called with a question or concern he spoke to me with care.
Describe the protocols Kevin Maas used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
We were going to start IUI but we had to go through some test and blood work first. He had given me a medication to start my monthly cycle and then we were put on birth control so we could time the IUI. After the test we ended up not following through with IUI and wanted to go straight to IVF. We spoke with Dr. Maas and went over the strategy and appointments. Our insurance didn't cover it and we were unable to get the loan for $20,000 and we are kind of at a stand still
Describe your experience with your nurse at Idaho Center for Reproductive Medicine. (Assigned nurse: Jennifer)
Jennifer was very nice. But when I called to let her know we were unable to go through with IVF she didn't answer and I left a voicemail. I was in tears when I called her because I felt like my whole world had just c rumbled. I never received a call back and when she did call me back a month later she said she was calling because she said she was told that we wanted to discuss IVF.
Describe your experience with Idaho Center for Reproductive Medicine.
The atmosphere is nice. The front desk ladies are so helpful and always remember my name. I don;t feel like another number. I wish the billing lady was more available because I felt kind of lost with everything.
Describe the costs associated with your care under Kevin Maas at Idaho Center for Reproductive Medicine.
Everything was out of pocket. I would say we paid in total almost $2000. The IVF was going to be about $20,000
Describe Kevin Maas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Idaho Center for Reproductive Medicine.
We decided on doing the 2 embryo transfer to make our odds of conceiving higher. He showed us a slide show and explained the process thoroughly.
10
Doctor
Kevin Maas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
10
NPS
9
Age 26 - 28
Income $50K - $99K
Marketer or PR
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
My main problem is ovulation, I just don’t ovulate. So he [Dr. Kevin Mass] tried specific doses with me of medication and trigger shots combined with what he called his “Hail Mary”. We did this a few times, none of which worked - but through ultrasounds we could at least see what we needed to do next. Now we are just preparing and hoping to start IVF with him soon.
I love this clinic [ID Center for Reproductive Med-Boise]- the receptionist, the financial director, the ultrasound tech and my doctor - the only complaint I had was the nurse and maybe it was a fluke the couple of times. She just lacked compassion and in a sensitive situation it’s just hard to experience that.... My only complaint is that they fill up appointment wise super fast - but that’s out of their control. They’re super compassionate, very nice and the only person I felt lack of sympathy from was the nurse. Other than that everyone went above and beyond.
How was your experience with Kevin Maas at Idaho Center for Reproductive Medicine?
Honestly, like I explained we’ve seen a lot of doctors through our infertility journey and by far, Maas has been our favorite. He is just relatable and makes us feel comfortable. Not to mention how positive he is - this has been a long journey for us and it’s just been nice to have someone keep the positivity there when we are down.
What's one piece of advice would you give a prospective patient of Kevin Maas at Idaho Center for Reproductive Medicine?
The only thing I would say is - go in with questions. He is great at answering anything and everything, but if I don’t have them in my head or written down then I usually leave that appointment still trying to figure things out.
During treatment, were you treated like a number or a human with Kevin Maas at Idaho Center for Reproductive Medicine?
He really took the time to talk to me, explain my options and didn’t rush us into anything. We tried different approaches before ultimately reaching the IVF road that we are currently in. We’ve met with a lot of infertility doctors through the years and he honestly was just one of the most understanding, sympathetic and overall just listened rather than rushing into something.
Describe the protocols Kevin Maas used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
My main problem is ovulation, I just don’t ovulate. So he tried specific doses with me of medication and trigger shots combined with what he called his “Hail Mary”. We did this a few times, none of which worked - but through ultrasounds we could at least see what we needed to do next. Now we are just preparing and hoping to start IVF with him soon.
Describe your experience with your nurse at Idaho Center for Reproductive Medicine.
I love this clinic - the receptionist, the financial director, the ultrasound tech and my doctor - the only complaint I had was the nurse and maybe it was a fluke the couple of times. She just lacked compassion and in a sensitive situation it’s just hard to experience that.
Describe your experience with Idaho Center for Reproductive Medicine.
The clinic was incredible! My only complaint is that they fill up appointment wise super fast - but that’s out of their control. They’re super compassionate, very nice and the only person I felt lack of sympathy from was the nurse. Other than that everyone went above and beyond.
Describe the costs associated with your care under Kevin Maas at Idaho Center for Reproductive Medicine.
I mean, nothing about infertility is cheap. Our insurance isn’t accepted at their office which made it hard since bloodwork and stuff is covered (although nothing else is). We just had to turn in receipts to our insurance for reimbursement. But overall, it’s been pricey - but that’s just infertility.
10
Doctor
Kevin Maas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2018, Successful
NPS
10
NPS
10
Age 36 - 41
3 IVF
Surrogacy
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
2 IUI With Other Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Slater always took time to explain to me what was happening with our treatments. She was clear on our chances of conceiving via IUI and then using a surrogate. We met in person, spoke on the phone, and corresponded via email.... The one negative is that she speaks really really quickly, but I found that to be good: not a lot of time wasted.... At every step, I felt like she wanted to help us, like the specific us, have a baby.
Their physical location [Idaho Center for Reproductive Medicine] changed recently.... I hear their new place is lovely and big.... so helpful and nice. Like super normal people who remembered you EVERY visit.... Phone calls might not get returned until later in the evening... For my first egg retrieval, my email was spelled incorrectly, so I didn't get a notice that I owed $10,000 the day of the appointment. I also didn't receive the snail mail notification either.
How was your experience with Cristin Slater at Idaho Center for Reproductive Medicine?
Dr. Slater was realistic with our possibilities and chances of having a "take home" baby. At every step, I felt like she wanted to help us, like the specific us, have a baby. The one negative is that she speaks really really quickly, but I found that to be good: not a lot of time wasted.
What's one piece of advice would you give a prospective patient of Cristin Slater at Idaho Center for Reproductive Medicine?
I recommend her if in Idaho. It's worth travelling to Boise if you aren't from that area.
During treatment, were you treated like a number or a human with Cristin Slater at Idaho Center for Reproductive Medicine?
Dr. Slater always took time to explain to me what was happening with our treatments. She was clear on our chances of conceiving via IUI and then using a surrogate. We met in person, spoke on the phone, and corresponded via email. The support staff at the ICRM was wonderful, too; it seemed like they all worked with Slater as a team.
Describe your experience with your nurse at Idaho Center for Reproductive Medicine. (Assigned nurse: Kara Hill, Natalie Levin)
OMG, so helpful and nice. Like super normal people who remembered you EVERY visit.
Describe your experience with Idaho Center for Reproductive Medicine.
Their physical location changed recently. Their old place on Main Street was a renovated house? It was a bit quirky. I hear their new place is lovely and big. Phone calls might not get returned until later in the evening, so if you call in the morning, in a panic with blood in your panties at 6 weeks along, you might not hear from anyone right away.
Describe the costs associated with your care under Cristin Slater at Idaho Center for Reproductive Medicine.
Pharmacy $6,643.62 Anesthesia $500.00 Retrieval Process $9,797.50
Describe Cristin Slater's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Idaho Center for Reproductive Medicine.
Slater was supportive of our decision to transfer a single embryo, rather than two. It's healthier for the fetus and for the carrier. We both understood that.
What specific things went wrong at Idaho Center for Reproductive Medicine?
  • Failed to convey critical information
Describe the specific things that went wrong at Idaho Center for Reproductive Medicine.
For my first egg retrieval, my email was spelled incorrectly, so I didn't get a notice that I owed $10,000 the day of the appointment. I also didn't receive the snail mail notification either. Therefore, I showed up the day of unprepared to pay $10k. It was a bit scary.
10
Doctor
Cristin Slater
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
7
NPS
7
Age 33 - 34
3 IUI
Unexplained
European
Income $50K - $99K
Writer
Only Doc Seen
Donor Sperm
LGBTQ+
Neutral
Neutral
Unsuccessful
Dr. Slater has piles and piles of specialized scientific knowledge. And obviously, she is so immersed in the world of fertility treatment that the esoteric, jargonistic language, and acronyms, and process descriptions are second nature to her. But for patients embarking upon these complicated, expensive, overwhelming treatments, it's really important that they be communicated with carefully to ensure full understanding.
Most of my interactions with the clinic [ICRM] broadly have made me feel like a number. It's often clear that they don't really know who I am as a patient. For example, a small glance at my file (or a note left in the computer, etc) would remind them that I don't have a husband, and allow them to avoid asking questions relevant only to people who do. I don't expect everyone in the clinic to remember personal details about all the patients. But there are ways to set themselves up to make it FEEL like they do-- or at least make it apparent that they took the time to flip open your chart before a conversation.
How was your experience with Cristin Slater at Idaho Center for Reproductive Medicine?
Dr. Slater is kind, and willing to answer as many questions as you have. I get the sense that she genuinely wants this process to be successful for her patients. If I had a primary suggestion to make, it would be to give some more attention to communicating in patient-friendly ways. Obviously, Dr. Slater has piles and piles of specialized scientific knowledge. And obviously, she is so immersed in the world of fertility treatment that the esoteric, jargonistic language, and acronyms, and process descriptions are second nature to her. But for patients embarking upon these complicated, expensive, overwhelming treatments, it's really important that they be communicated with carefully to ensure full understanding. For example, perhaps instead of saying "attrition rates of blastocysts," say "the number of fertilized eggs that don't make it." As part of my job, I read scientific literature and research all day. I can't imagine how people who don't are able to get much from those check-ins...
What's one piece of advice would you give a prospective patient of Cristin Slater at Idaho Center for Reproductive Medicine?
Write down questions you have in advance of meetings, ask them, and write down their answers. It's a lot of information to take it, and invariably you will leave a meeting and remember that you meant to ask X, or Y, but forgot in the moment.
During treatment, were you treated like a number or a human with Cristin Slater at Idaho Center for Reproductive Medicine?
My interactions with Dr. Slater have been good, and I don't feel like a number when talking with her. But most of my interactions with the clinic broadly have made me feel like a number. It's often clear that they don't really know who I am as a patient. For example, a small glance at my file (or a note left in the computer, etc) would remind them that I don't have a husband, and allow them to avoid asking questions relevant only to people who do. I don't expect everyone in the clinic to remember personal details about all the patients. But there are ways to set themselves up to make it FEEL like they do-- or at least make it apparent that they took the time to flip open your chart before a conversation.
Describe the protocols Cristin Slater used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
So far, standard IUI protocol using Clomid and injectables. While this has produced desired egg production, it has not resulted in pregnancy.
Describe your experience with the nursing staff at Idaho Center for Reproductive Medicine.
The nurses I've interacted with have all been very kind. Especially Jen.
Describe your experience with Idaho Center for Reproductive Medicine.
The clinic is fine. I think a new patient would want to know that they need to be prepared to coordinate their own care quite a bit if they're not yet at the IVF stage. I expect this is the case with most clinics. It would also be nice if they were contracted with more insurance providers. For example, while my insurance (which is a very large, national insurer) doesn't cover fertility treatment, it would cover some testing etc. if ICRM was in-network.
Describe the costs associated with your care under Cristin Slater at Idaho Center for Reproductive Medicine.
For IUI (including ultrasounds, meds, and procedure) approximately $1,500-$2,000 per cycle. More for some cycles if additional monitoring was needed.
Describe Cristin Slater's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Idaho Center for Reproductive Medicine.
No comments
What specific things went wrong at Idaho Center for Reproductive Medicine?
  • Lost paperwork
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Idaho Center for Reproductive Medicine.
These were small things. A lost appointment, conflicting information provided by the financial consultant, lack of communication between clinic members resulting in "Oh, so-and-so didn't tell me that."
7
Doctor
Cristin Slater
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2016 - 2018, Unsuccessful
NPS
10
NPS
10
Age 32 - 34
2 IUI
Donor Eggs
Tubal Blockage
Income $0 - $49K
Only Doc Seen
IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
My experience as a patient of Dr. Slaters was nothing short of amazing after my last FET failed she called me personally to say how bad she felt for me, how sorry she was, and how baffled it did not work and went over what we had done and what she would recommend before the next cycle... Dr. Slater recommended an ERA where we found out I need additional progesterone We are currently getting ready for the next cycle
The clinic [Idaho Ctr for Repro Med] is amazing great with communication, prompt, treats all patient with kindness and compassion, even if something occurs after hours they drop everything to help, they make everyone feel as if they are the most important patient. I can’t think of any weaknesses....Zabrina has always been an amazing communicator responds promptly to emails, phone calls is always more than happy to answer any questions I have, treats me like I am just as important as any other patient
How was your experience with Cristin Slater at Idaho Center for Reproductive Medicine?
My experience as a patient of Dr. Slaters was nothing short of amazing after my last FET failed she called me personally to say how bad she felt for me, how sorry she was, and how baffled it did not work and went over what we had done and what she would recommend before the next cycle
What's one piece of advice would you give a prospective patient of Cristin Slater at Idaho Center for Reproductive Medicine?
You will absolutely love her.
During treatment, were you treated like a number or a human with Cristin Slater at Idaho Center for Reproductive Medicine?
I felt like I was treated like a human not a number because Dr. Slater are the point to get to know me, why I was seeking treatment, seemed as genuinely interested in finding why we didn’t get the desired results,seemed genuinely sad or happy for me depending on the situation, and made a point to remember my name and greet me by it each time I called or came in.
Describe the protocols Cristin Slater used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
My first cycle got canceled due to cysts found on my ovaries at the baseline ultrasound. My second cycle we did birth control, estrodile valerate, zpack, diazepam, prednisone, progesterone in oil, progesterone suppositories ( I had an allergic reaction to the suppositories that where compounded and did an additional shot of progesterone in oil) unfortunately that cycle ended in a negative Beta. My third cycle same medications but at the last ultrasound before transfer it showed I had ovulated so that cycle got canceled. My 4th cycle same meds except we added Lupron. Unfortunately that cycle ended in a negative Beta also. At that time Dr. Slater recommended an ERA where we found out I need additional progesterone We are currently getting ready for the next cycle
Describe your experience with your nurse at Idaho Center for Reproductive Medicine. (Assigned nurse: Zabrina )
Zabrina has always been an amazing communicator responds promptly to emails, phone calls is always more than happy to answer any questions I have, treats me like I am just as important as any other patient
Describe your experience with Idaho Center for Reproductive Medicine.
The clinic is amazing great with communication, prompt, treats all patient with kindness and compassion, even if something occurs after hours they drop everything to help, they make everyone feel as if they are the most important patient. I can’t think of any weaknesses.
Describe the costs associated with your care under Cristin Slater at Idaho Center for Reproductive Medicine.
i don’t remember the exact cost but found it to be very reasonable they gave information on an in house discount program and multiple other programs available
Describe Cristin Slater's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Idaho Center for Reproductive Medicine.
I don’t have any comments as this has not been brought up before in treatment
10
Doctor
Cristin Slater
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 29 - 30
1 IVF
Surrogacy
Male Factor
European
Native American
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Slater prefers to transfer one embryo because of the risks associated with multiple pregnancy. We agreed and proceeded with a single embryo transfer...She doesn't just treat you as a number, she is very personable. When I did my cycle she personally called me after the egg retrieval to let me know the results and ongoing progress with the embryos. She was just as ecstatic as we were about the results! We love her!
Our nurse/coorsinated [at Idaho Center for Reproductive Medicine] Kara was very organized and prompt with her instructions. She gave thorough instructions and was very on tip of the whole process. The ultrasound and phlebotomy techs were very friendly and nice to work with. It is a tough job to works all the patients into a scheduke but the receptionists were nice and great at working you in.
How was your experience with Cristin Slater at Idaho Center for Reproductive Medicine?
Dr. Slater explained the entire IVF process thoroughly and wrote out all of our options so we could refer to it later, which we appreciated since it is a lot to take in! She explained to us what she was looking for in every blood test and ultrasound so we would know what to expect. We didn't feel rushed, she explained the proccess and took extra time to answer our questions. We left each appointnent content and knowing what to expect.
What's one piece of advice would you give a prospective patient of Cristin Slater at Idaho Center for Reproductive Medicine?
She knows what she is doing, trust her and you can't go wrong!
During treatment, were you treated like a number or a human with Cristin Slater at Idaho Center for Reproductive Medicine?
Dr. Slater is an amazing doctor. She doesn't just treat you as a number, she is very personable. When I did my cycle she personally called me after the egg retrieval to let me know the results and ongoing progress with the embryos. She was just as ecstatic as we were about the results! We love her!
Describe the protocols Cristin Slater used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
My cycle was 10 days long until retrieval day. I started out on one dose each of Follistim and Menopur, then after each blood test the Menopur doses increased to stimulate my follicles. Then during the cycle Cetrotide was added to my regimen to control ovulation. Ovidrel was my trigger shot to mature the eggs. In my initial ultrasound there was 20 follicles visible, in the end I had 22 stimulated follicles which produced 18 eggs. 11 eggs fertilized with the donor sperm and 7 made it to blastocyst stage. 1 embryo was transfered to our Gestational Surrogate which resulted in pregnancy/live birth and 6 were frozen.
Describe your experience with your nurse at Idaho Center for Reproductive Medicine. (Assigned nurse: Kara)
Our nurse/coorsinated Kara was very organized and prompt with her instructions. She gave thorough instructions and was very on tip of the whole process. The ultrasound and phlebotomy techs were very friendly and nice to work with. It is a tough job to works all the patients into a scheduke but the receptionists were nice and great at working you in.
Describe your experience with Idaho Center for Reproductive Medicine.
The clinic atmosphere is very friendly but they are also respectful in knowing that not all patients get good news. They take good care of you and help you explore any avenue to make you dreams of having a family come true!
Describe the costs associated with your care under Cristin Slater at Idaho Center for Reproductive Medicine.
The complete cycle cost around $16,000 with all the blood tests, Doctor consultations, ultrasounds for me and my Gestational Surrogate. The medication for me and our surrogste was around $5,000. We estimated we might need about $6,000-8,000 in medication but I stimulated easier than anticipated. So total was around $21,000
Describe Cristin Slater's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Idaho Center for Reproductive Medicine.
Dr. Slater prefers to transfer one embryo because of the risks associated with multiple pregnancy. We agreed and proceeded with a single embryo transfer.
10
Doctor
Cristin Slater
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
4
NPS
4
Age 31 - 32
4 IUI
Unexplained
Latinx
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Slater] was always good at getting to the point, but never wanted to try anything considered to be "contriversial" in treatment plan (ie: blood clotting disorder tests, uterine infection tests, she barely recommended the ERA). She is nice, but she loves to push for testing (like pgs) even when you specifically tell her no many times,...Not very good bedside manor, when she called w test results there wasn't any empathy in her voice, always pushed for pgs testing when we acknowledged not wanting it many times...
The nurses for iui (Maria) and Slater ivf (zabrina) weren't very professional. There were 3 iui that got cancelled bc she didn't order my meds in time. Zabrina couldn't communicate well, then sent an email complaining about me to me by accident when she was trying to send it to the RE. Unprofessional...they require money upfront, don't take payments from all insurance... They don't tell you up front that certain things can't do on the weekends...
How was your experience with Cristin Slater at Idaho Center for Reproductive Medicine?
She was always good at getting to the point, but never wanted to try anything considered to be "contriversial" in treatment plan (ie: blood clotting disorder tests, uterine infection tests, she barely recommended the ERA). She is nice, but she loves to push for testing (like pgs) even when you specifically tell her no many times, I finally switched doctors to one in same office bc of this)
What's one piece of advice would you give a prospective patient of Cristin Slater at Idaho Center for Reproductive Medicine?
Don't let her push you into anything you don't want to do
During treatment, were you treated like a number or a human with Cristin Slater at Idaho Center for Reproductive Medicine?
Not very good bedside manor, when she called w test results there wasn't any empathy in her voice, always pushed for pgs testing when we acknowledged not wanting it many times
Describe the protocols Cristin Slater used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
Grow as many eggs as possible, pgs test everything (we didnt), do minimal after transfer. Iui was always the same, never changed (Clomid, gonal-f, trigger). Ivf always the same too (estrogen, progesterone, transfer)
Describe your experience with your nurse at Idaho Center for Reproductive Medicine. (Assigned nurse: Maria )
The nurses for iui (Maria) and Slater ivf (zabrina) weren't very professional. There were 3 iui that got cancelled bc she didn't order my meds in time. Zabrina couldn't communicate well, then sent an email complaining about me to me by accident when she was trying to send it to the RE. Unprofessional
Describe your experience with Idaho Center for Reproductive Medicine.
The REs at this office love to control your cycle any way they can. They don't tell you up front that certain things can't do on the weekends (rather don't want to), they require money upfront, don't take payments from all insurance, will push for testing when not needed, unprofessional
Describe the costs associated with your care under Cristin Slater at Idaho Center for Reproductive Medicine.
Iui was about $1400 per cycle not including lab work. Ivf fresh I don't remember bc my insurance covered a lot. Ivf fet is $3600 per cycle not including blood work
What specific things went wrong at Idaho Center for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Lost or damaged samples
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Idaho Center for Reproductive Medicine.
The latest concern is I have had allergic reactions to progesterone. Even after a consult w new re in same office, he is trying to pursued me to take a different form of progesterone. Other issues have already been mentioned in previous comments
4
Doctor
Cristin Slater
NPS
Humanity
2 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
1 of 5
4
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 38
1 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I really enjoyed Dr. Slater. I, too, have a dry-ish sense of humor. She might come off as blunt to some, but I actually prefer that in a person. These visits can be overwhelming, but she takes time with you without rushing you out the door and really tries to make sure that you understand what's going to happen, and what's next...Dr. Slater gets to know you and is very involved in the process, which she tailors to your specific needs. She takes lots of time with you and answers any questions you may have.
They [ID Ctr for Repro Med] tend to go over things very quickly...The egg retrieval and subsequent fresh transfer and all visits associated was around $9500. The drug regimen required was an additional $4500. The freezing of leftover embryos was $1000, and will be an additional $500 per year...When I graduated from the clinic and was passed to the OB, the nursing staff cried right along with me, tears of happiness for our success. They care about you, and they're invested in your outcomes. Absolutely could not be nicer people.
How was your experience with Cristin Slater at Idaho Center for Reproductive Medicine?
I really enjoyed Dr. Slater. I, too, have a dry-ish sense of humor. She might come off as blunt to some, but I actually prefer that in a person. These visits can be overwhelming, but she takes time with you without rushing you out the door and really tries to make sure that you understand what's going to happen, and what's next.
What's one piece of advice would you give a prospective patient of Cristin Slater at Idaho Center for Reproductive Medicine?
Listen to her! She has an excellent track record and makes all recommendations for a reason.
During treatment, were you treated like a number or a human with Cristin Slater at Idaho Center for Reproductive Medicine?
Dr. Slater gets to know you and is very involved in the process, which she tailors to your specific needs. She takes lots of time with you and answers any questions you may have. You get a sense that she's as invested in a positive outcome as you are.
Describe the protocols Cristin Slater used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
I was fortunate to conceive twins on my first IVF cycle. I had suffered recurrent miscarriages with no explanations. One of the explanations provided, post-retrieval, was poor egg quality - which stands to reason. Of 27 eggs retrieved at age 37, only 11 fertilized, and only 5 of those made it to blast stage, which I'm told is a lower-than-average percentage. In the event that I was also miscarrying because of a progesterone deficiency, I was pre-emptively put on progesterone vaginal suppositories for the first 13 weeks of my pregnancy. Of two 5-day fresh blasts transferred, both stuck and resulted in di/di boy/girl twins.
Describe your experience with the nursing staff at Idaho Center for Reproductive Medicine.
When I graduated from the clinic and was passed to the OB, the nursing staff cried right along with me, tears of happiness for our success. They care about you, and they're invested in your outcomes. Absolutely could not be nicer people.
Describe your experience with Idaho Center for Reproductive Medicine.
They tend to go over things very quickly, so I recommend bringing a friend or family member / husband, and pens and notepads, so that two+ heads are better than one. I found myself emotionally overwhelmed sometimes, and didn't absorb all of the information necessary, but my "appointment buddy" did, and would write everything down for me, and ask all of the right questions, and go over things with me later so we could talk them through. If I had tried to learn everything by myself, I would have been lost.
Describe the costs associated with your care under Cristin Slater at Idaho Center for Reproductive Medicine.
The egg retrieval and subsequent fresh transfer and all visits associated was around $9500. The drug regimen required was an additional $4500. The freezing of leftover embryos was $1000, and will be an additional $500 per year. After a deductible was met, my insurance covered the ultrasounds and prenatal care required after I had a positive pregnancy test.
Describe Cristin Slater's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Idaho Center for Reproductive Medicine.
My clinic refused to transfer more than two, as a rule, and they may have had age restrictions on that. I transferred two by choice, knowing that the result could be twins, or in rare cases, more. They were very forthright about the possibilities, and about how carrying multiples is harder on your body.
10
Doctor
Cristin Slater
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2017, Successful
NPS
10
NPS
10
Age 26
1 Fertility Medications
PCOS
European
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr.Mass was always very straight forward with us, but kind and thoughtful at the same time we it came time to explaining treatment to us. He has also been through many treatments with his wife and knew what we were going through, and it was so nice to have a doctor you could relate to. I remember when we lost our twins he talked with us and told us that even though this is one of the hardest things we will go through, we CAN get pregnant and that is a huge blessing in itself. Even though I was devistated about losing our twins, I heard onto those words and a couple months later we were pregnant with our daughter.
Everyone is so kind [at ID Center for Reproductive Med]! I never felt I welcomed or cared for as a patient of theirs. It always felt like you got to see family. They helped with everything and always were able to answer questions that I had or concerns.... Jen [a nurse] was very kind and loving. She always called to check and see how things were going and to check and see if we had any questions. She was easy to relate to and helped during hard times without asking.
How was your experience with Kevin Maas at Idaho Center for Reproductive Medicine?
Dr.Mass was always very straight forward with us, but kind and thoughtful at the same time we it came time to explaining treatment to us. He has also been through many treatments with his wife and knew what we were going through, and it was so nice to have a doctor you could relate to. I remember when we lost our twins he talked with us and told us that even though this is one of the hardest things we will go through, we CAN get pregnant and that is a huge blessing in itself. Even though I was devistated about losing our twins, I heard onto those words and a couple months later we were pregnant with our daughter.
What's one piece of advice would you give a prospective patient of Kevin Maas at Idaho Center for Reproductive Medicine?
Listen to him! He knows what he is talking about. Not only has he studied it. He has been through it!
During treatment, were you treated like a number or a human with Kevin Maas at Idaho Center for Reproductive Medicine?
Before we started our first treatments with Dr.Maas we were very surprised to find out we were pregnant with twins. We chose to continue with our ultrasounds with Dr.Maas until our 8 week appointment where we were supposed to graduate and move to another doctor. At our appointment we found out that our twins no longer had heartbeats and were devistated. I have never been so grateful to be with a doctor before in my life. I knew that I wouldn’t have gotten the same care and love that we did with Dr.Maas and staff. Everyone of them have been through somesort of treatment for fertility, have had a miscarriage or child. They mourned with is and called to check on us almost daily to make sure we were ok. We felt more like family than a number or “just another patient”. Once we were ready Dr.Maas helped us get pregnant with her our beautiful baby girl. We love Dr.Maas and his staff!!!
Describe the protocols Kevin Maas used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
Dr.Maas first placed me on a birth control for a month so I could have my period and then I started taking a different med, it was like clomid but a different med due to me not having a good reaction to clomid. After that he had me to ovulation test and if I had not ovulated by Friday I was to do a shot to make me ovulate (I apologize I don’t remember all the med names) I ended up needing the shot and then we were supposed to have intercourse ever 12-24 hours for 36 hours I believe.
Describe your experience with your nurse at Idaho Center for Reproductive Medicine. (Assigned nurse: Jen)
Jen was very kind and loving. She always called to check and see how things were going and to check and see if we had any questions. She was easy to relate to and helped during hard times without asking.
Describe your experience with Idaho Center for Reproductive Medicine.
Everyone is so kind! I never felt I welcomed or cared for as a patient of theirs. It always felt like you got to see family. They helped with everything and always were able to answer questions that I had or concerns.
Describe the costs associated with your care under Kevin Maas at Idaho Center for Reproductive Medicine.
In all I believe our treatments cost close to $3000.
Describe Kevin Maas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Idaho Center for Reproductive Medicine.
We did not have to do embryo transfer during treatment.
10
Doctor
Kevin Maas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017, Successful
NPS
10
NPS
10
Age 35
1 IVF
Male Factor
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Very kind, calm, mild mannered and approachable but also very knowledgeable. [Dr. Maas] Spent time looking at our fertility history up to that point and offered his opinion on what he thought we could do differently. This made me feel confident and understood.... The main one was doing PGS testing. The rationale was that if we were investing that much time an money into the process it wouldn’t hurt to make sure that the embryos we would use were chromosomaly normal. That way we weren’t wasting time with an embryo that wouldn’t survive.
I felt like the staff [Idaho Center for Reproductive Medicine] recognized me every time I went in. They always asked about my other child and if I needed to bring him to an appointment it was no big deal. My questions were always answered and they helped me through the process.... Everyone made me feel comfortable. Several of them had been thought IVF as well so I felt they really understood what I was going through.
How was your experience with Kevin Maas at Idaho Center for Reproductive Medicine?
Very kind, calm, mild mannered and approachable but also very knowledgeable. Spent time looking at our fertility history up to that point and offered his opinion on what he thought we could do differently. This made me feel confident and understood.
What's one piece of advice would you give a prospective patient of Kevin Maas at Idaho Center for Reproductive Medicine?
Ask lots of questions and be able to be flexible. No fertility journey is linear and there is always something that doesn’t go exactly as planned.
During treatment, were you treated like a number or a human with Kevin Maas at Idaho Center for Reproductive Medicine?
I felt like the staff recognized me every time I went in. They always asked about my other child and if I needed to bring him to an appointment it was no big deal. My questions were always answered and they helped me through the process.
Describe the protocols Kevin Maas used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
The main one was doing PGS testing. The rationale was that if we were investing that much time an money into the process it wouldn’t hurt to make sure that the embryos we would use were chromosomaly normal. That way we weren’t wasting time with an embryo that wouldn’t survive.
Describe your experience with your nurse at Idaho Center for Reproductive Medicine. (Assigned nurse: Jennifer Hilton)
Everyone made me feel comfortable. Several of them had been thought IVF as well so I felt they really understood what I was going through.
Describe your experience with Idaho Center for Reproductive Medicine.
The actual building was a little old and needed updating but they have since moved to a brand new facility. There was a receptionist that I didn’t really jive with but I don’t think she works there anymore. Otherwise, everyone was great to work with.
Describe the costs associated with your care under Kevin Maas at Idaho Center for Reproductive Medicine.
Around $30,000. That was for a two cycle plan, medication, ICSI and PGS testing.
Describe Kevin Maas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Idaho Center for Reproductive Medicine.
He suggested just using one embryo at a time because with the PGS testing we were eliminating some of the reasons for transferring multiple embryos (there is a higher rate of success when you are using embryos that are chromosomaly normal).
10
Doctor
Kevin Maas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 31 - 32
1 IVF
Anovulation
PCOS
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We started seeing Dr. Slater after trying Clomid with no success. We immediately started planning for IUI. My body took a long time to respond to the injected medications. Dr. Slater took a cautious approach when upping my dosages. On the day of our scheduled IRI, unfortunately I had to many follicles that could have resulted an egg, so we had to cancel. As disappointed as I was to cancel, I appreciate that Dr. Slater made a wise choice to do so. After that, we moved directly into preparing for IVF, with a frozen egg transfer. Dr. Slater performed my egg retrieval and transfer. Because both me and my embryos were so healthy, she strongly suggested transferring only one embryo. I became pregnant during this, my first round, with identical twins!
This clinic [ID Center for Reproductive Med] was always clean, cozy, and welcoming. Since we were traveling from out of town (about 2 hours away), everyone tried to be as accommodating as possible to respect our time. I understand that they have moved physical addresses, but I'm confident that the atmosphere is the same.... I worked with many different nurses and felt cared for, validated, and connected with all of them. They cared about what happened to us and our journey. We had people in our corner for the ups and downs.
How was your experience with Cristin Slater at Idaho Center for Reproductive Medicine?
Dr. Slater communicated with us very clearly throughout our time at ICRM. She was upfront about risks and our chances of conceiving and giving birth to a healthy child. She recommended transferring only one embryo because of the health of the embryos and my age and health as well. I trusted her during our IVF journey and will gladly work with her again when we are ready to try for more children.
What's one piece of advice would you give a prospective patient of Cristin Slater at Idaho Center for Reproductive Medicine?
My advice would be to take notes and ask any questions you have, even if they seem silly. Dr. Slater, or a member of her staff, will gladly answer them all.
During treatment, were you treated like a number or a human with Cristin Slater at Idaho Center for Reproductive Medicine?
I felt like a well-cared-for human every step of the way. Dr. Slater took time at every appointment to explain everything thoroughly and answer any and all questions. She was both warm and professional.
Describe the protocols Cristin Slater used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
We started seeing Dr. Slater after trying Clomid with no success. We immediately started planning for IUI. My body took a long time to respond to the injected medications. Dr. Slater took a cautious approach when upping my dosages. On the day of our scheduled IRI, unfortunately I had to many follicles that could have resulted an egg, so we had to cancel. As disappointed as I was to cancel, I appreciate that Dr. Slater made a wise choice to do so. After that, we moved directly into preparing for IVF, with a frozen egg transfer. Dr. Slater performed my egg retrieval and transfer. Because both me and my embryos were so healthy, she strongly suggested transferring only one embryo. I became pregnant during this, my first round, with identical twins!
Describe your experience with the nursing staff at Idaho Center for Reproductive Medicine.
I worked with many different nurses and felt cared for, validated, and connected with all of them. They cared about what happened to us and our journey. We had people in our corner for the ups and downs.
Describe your experience with Idaho Center for Reproductive Medicine.
This clinic was always clean, cozy, and welcoming. Since we were traveling from out of town (about 2 hours away), everyone tried to be as accommodating as possible to respect our time. I understand that they have moved physical addresses, but I'm confident that the atmosphere is the same.
Describe the costs associated with your care under Cristin Slater at Idaho Center for Reproductive Medicine.
We paid a little over $14,000, not including the cost of medicine.
Describe Cristin Slater's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Idaho Center for Reproductive Medicine.
Dr. Slater let us know from the beginning that our goal was one healthy baby, and her professional opinion in our particular case was to transfer only one embryo. We trusted her judgment and chose to transfer only one.
10
Doctor
Cristin Slater
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2013 - 2015, Successful
NPS
10
NPS
10
Age 21 - 23
1 IVF
Male Factor
Native American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Slater is very knowledgable, she herself went through IVF to better understand it and to relate better to her patience. However, sometimes my spouse and I would leave confused due the amount of information thrown at us.... My husband has low sperm count and mobility giving us a less than 1% chance of conceiving on our own. We could have done IUI's but again the percentage was to low to even consider. We were recommended to do IVF with ICSI giving us, If i recall correctly a 30% chance of conceiving.
I was very pleased with my clinic [Idaho Center for Reproductive Medicine] and felt that they all worked extremely well together to create a great atmosphere. I felt confident placing my future into their hands and they were always quick to return any phone calls I made with questions.... Very helpful, cheerful, and educated. I always walked away feeling like my case was the only case they had to deal with that day.... Our cost with ICSI was right under $15,000 including medication that we needed.
How was your experience with Cristin Slater at Idaho Center for Reproductive Medicine?
Dr. Slater is very knowledgable, she herself went through IVF to better understand it and to relate better to her patience. However, sometimes my spouse and I would leave confused due the amount of information thrown at us.
What's one piece of advice would you give a prospective patient of Cristin Slater at Idaho Center for Reproductive Medicine?
To ask any and every questions you have. Make sure you leave feeling understood and that you understand all that you're about to endure.
During treatment, were you treated like a number or a human with Cristin Slater at Idaho Center for Reproductive Medicine?
Dr. Slater and her staff were always kind, relatable, and compassionate through my entire journey.
Describe the protocols Cristin Slater used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
My husband has low sperm count and mobility giving us a less than 1% chance of conceiving on our own. We could have done IUI's but again the percentage was to low to even consider. We were recommended to do IVF with ICSI giving us, If i recall correctly a 30% chance of conceiving. My husband and I choose to go that last route. Everything went smoothly, they retrieved 27 eggs (which resulted in me getting OHSS), 20 were mature enough, 11 fertilized, 7 continued to grow, but in the end only two made it an continued to mature to the extent needed. However, those two embryos were placed and it resulted in a singleton pregnancy. A few years later when we went back to start IVF over again, Dr. Slater had a new plan for us in hopes to achieve better egg quality and to make sure I wouldn't get OHSS again. We never went through with a second IVF cycle due to an unexplained pregnancy.
Describe your experience with the nursing staff at Idaho Center for Reproductive Medicine.
Very helpful, cheerful, and educated. I always walked away feeling like my case was the only case they had to deal with that day.
Describe your experience with Idaho Center for Reproductive Medicine.
I was very pleased with my clinic and felt that they all worked extremely well together to create a great atmosphere. I felt confident placing my future into their hands and they were always quick to return any phone calls I made with questions. I also only had one bad experience where I didn't feel validated in what I was feeling. That being, when we lost the rest of our embryos vs. the two placed inside of me. Even though it resulted in a singleton pregnancy at the time I felt discouraged that we lost everything else and would have to start again for a sibling. This staff member told me that I got what I wanted which was a pregnancy. Which is true, but I also needed time to mourn what I lost as well.
Describe your experience with your monitoring appointments at Idaho Center for Reproductive Medicine.
I honestly don't recall how they set up my monitoring appointments. But I do remember getting in and out at a timely manner so I could get back to work.
Describe the costs associated with your care under Cristin Slater at Idaho Center for Reproductive Medicine.
Our cost with ICSI was right under $15,000 including medication that we needed.
Describe Cristin Slater's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Idaho Center for Reproductive Medicine.
I don't recall her exact reasoning but I remember feeling confident in her reasoning at the time with doing two embryos for my transfer.
10
Doctor
Cristin Slater
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
NPS
9
NPS
7
Age 24
3 IUI
Male Factor
Income $0 - $49K
Teacher
Only Doc Seen
Strongly Recommends
Neutral
Unsuccessful
Dr. Maas was very compassionate, kind, and as informative as he could be. We never felt rushed during our appointments or felt like he was in a hurry to get to the next patient. We would have liked more specifics and better communication between him and the staff- he would sometimes tell us one thing while the staff would tell us another. I also wish we would have established a more detailed plan to go off of because I was never 100% sure what he felt would be best for our next step.
The front staff [Idaho Center for Reproductive Medicine] is very friendly, the financial coordinator always seemed like she was cheering us on and trying to give us hope (I really liked her), and the person who performed the IUI's had a personality that made me feel at ease during the procedures.... The coordinator was very insensitive to my feelings and made comments that were very unsupportive and didn't match up with what Dr. Maas had told us.
How was your experience with Kevin Maas at Idaho Center for Reproductive Medicine?
Dr. Maas was very compassionate, kind, and as informative as he could be. We never felt rushed during our appointments or felt like he was in a hurry to get to the next patient. We would have liked more specifics and better communication between him and the staff- he would sometimes tell us one thing while the staff would tell us another. I also wish we would have established a more detailed plan to go off of because I was never 100% sure what he felt would be best for our next step. Overall, I feel like there could have been more clarification and possibly more testing done to answer questions and other possible diagnoses that he thought there was a good chance of me having.
What's one piece of advice would you give a prospective patient of Kevin Maas at Idaho Center for Reproductive Medicine?
Be sure to ask lots of questions, let him know how informative/blunt you would like for him to be, and make sure all necessary testing is done before you begin treatment.
During treatment, were you treated like a number or a human with Kevin Maas at Idaho Center for Reproductive Medicine?
I felt like Dr. Maas was very considerate of our feelings and tried to help us on the path we were wanting to go.
Describe your experience with your nurse at Idaho Center for Reproductive Medicine. (Assigned nurse: Jennifer (I think))
The coordinator was very insensitive to my feelings and made comments that were very unsupportive and didn't match up with what Dr. Maas had told us. When talking to her, she told me my husband's 10,000,000 sperm count was absolutely amazing and questioned my resources when I said that from what I had read that was considered low, and made me feel shame in talking to a friend (who had recently gone through IVF) for support saying, "you shouldn't be talking to your friend about your husband's low sperm count." I think we would have continued treatment with ICRM if I hadn't felt so much confusion and hurt because of the coordinator during an already difficult and sensitive time.
Describe your experience with Idaho Center for Reproductive Medicine.
The front staff is very friendly, the financial coordinator always seemed like she was cheering us on and trying to give us hope (I really liked her), and the person who performed the IUI's had a personality that made me feel at ease during the procedures. I like Dr. Maas a lot as well, and think things could have been different had we had a different nurse coordinating our treatments.
Describe the costs associated with your care under Kevin Maas at Idaho Center for Reproductive Medicine.
I don't remember the specific costs.
What specific things went wrong at Idaho Center for Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Idaho Center for Reproductive Medicine.
Like I have said previously, there were just some insensitive things said by the nurse coordinator that felt very contradictory to what Dr. Maas had told us as well as many other fertility resources. I didn't feel comfortable with her and thought she made some comments without thinking. I have heard really good things about her from others, so perhaps it was an off day, but I still felt she was unprofessional and insensitive during our meeting while planning for IVF (which we ended up cancelling).
9
Doctor
Kevin Maas
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2012 - 2013, Successful
NPS
8
NPS
10
Age 26 - 27
6 IUI
Anovulation
Male Factor
PCOS
Income $50K - $99K
Only Doc Seen
Neutral
Strongly Recommends
Successful
She [Dr. Cristin Slater] won’t get emotional on you. She’s very kind yet very matter of fact. Her confidence is encouraging & she makes you feel like she genuinely wants to help you accomplish your dreams!... We were mainly dealing with me having very resistant ovaries that never wanted to ovulate. I have PCOS & we were trying to conceive for 4 years. I was put on several cycles of metformin, clomid, injections of FSH, & a total of 6 rounds of IUI’s over the span of 4 years.
The clinic [ID Center for Reproductive Med] was very nice and an inviting atmosphere. The one thing i didn’t love was if you are needing a Sperm retrieval the bathroom that our husbands are to use was right by the front waiting room. We opted to collect at home but also that conversation was had at the front desk which i would have preferred it to be a little more private. But other than that the clinic was great.
How was your experience with Cristin Slater at Idaho Center for Reproductive Medicine?
We felt like she was very professional in how she spoke to us about our diagnoses. She drew diagrams for ya and tried to help us understand more thouroughly what was going on with us. She was compassionate in the sense that she felt bad that we had to be in this situation but was confident in her ability and skill to be able to help us out.
What's one piece of advice would you give a prospective patient of Cristin Slater at Idaho Center for Reproductive Medicine?
She won’t get emotional on you. She’s very kind yet very matter of fact. Her confidence is encouraging & she makes you feel like she genuinely wants to help you accomplish your dreams!
During treatment, were you treated like a number or a human with Cristin Slater at Idaho Center for Reproductive Medicine?
She was very professional but also sensitive to our situation. It gave us confidence that she would do her best to help us accomplish our goal of starting our family!
Describe the protocols Cristin Slater used in your cycles at Idaho Center for Reproductive Medicine and their degree of success.
We were mainly dealing with me having very resistant ovaries that never wanted to ovulate. I have PCOS & we were trying to conceive for 4 years. I was put on several cycles of metformin, clomid, injections of FSH, & a total of 6 rounds of IUI’s over the span of 4 years.
Describe your experience with the nursing staff at Idaho Center for Reproductive Medicine.
All of the nursing staff was very kind and extremely hopeful for us! They always made us feel so good. Some even felt like family after a while of going in for treatments.
Describe your experience with Idaho Center for Reproductive Medicine.
The clinic was very nice and an inviting atmosphere. The one thing i didn’t love was if you are needing a Sperm retrieval the bathroom that our husbands are to use was right by the front waiting room. We opted to collect at home but also that conversation was had at the front desk which i would have preferred it to be a little more private. But other than that the clinic was great.
Describe the costs associated with your care under Cristin Slater at Idaho Center for Reproductive Medicine.
Each cycle round of IUI’s cost us around $1000-$1200 depending on how many ultra sounds we had and how much drugs i needed.
8
Doctor
Cristin Slater
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Idaho Center for Reproductive Medicine
Boise
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5