Institute for Human Reproduction (Pinnacle Network Clinic)

5 doctors work here

Rated 7.6
Strongly recommend: 57%Neutral: 20%Don't recommend: 23%7.6
57% strongly recommend
65 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
7.7
7.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.3
7.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.6
7.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
5.8
5.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
709
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 5 offices

Chicago
680 N Lake Shore Drive, Suite 117
Chicago, IL 60611
Dyer
275 Joliet St., Suite 120B
Dyer, IN 46311
Milwaukee
2500 W Layton Ave, Suite 290
Milwaukee, WI 53221
Oakbrook
1919 Midwest Road, Suite 100
Oakbrook, IL 60523
Tinley Park
16345 S Harlem Ave., Suite 400
Tinley Park, IL 60477
Show 3 more

65 patient reviews

LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 25 - 26
1 IVF
PCOS
Income $0 - $49K
2nd of 2 Docs
1 IUI With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Cohen] was very personable and talked to you in terms you understand. Really took the time to get to know you and make you feel comfortable...We did ivf with our embryos genetically tested...Dr. Cohen personally called us and told us how concerned he was that we weren’t doing ivf since we could get our embryos genetics tested to make sure they didn’t carry my brca gene. And how we didn’t just want a baby but a healthy one.
I really enjoyed this clinic. It was always first come first serve when we were going through your cycle. Which made it really nice since we were three hours away... It was always very clean and everyone was very helpful...[nurses were] Very personable and also kept me informed. Very easy to get ahold of...It [monitoring] was always in the morning so it was nice that it didn’t take up your whole day. But when you are going through this it’s all you think about so it didn’t really matter to me. You just have the mindset of the end result.
How was your experience with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
He was very personable and talked to you in terms you understand. Really took the time to get to know you and make you feel comfortable. It’s just a scary and exciting time. We always felt like he truly cared about us and you can tell he loves what he does.
What's one piece of advice would you give a prospective patient of David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Definitely go see him and see what he has to say because he will do everything it takes for you to have a family.
During treatment, were you treated like a number or a human with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
During our consultation we had decided to try IUI since the cost of IVF is so high. Since we live three hours away from his office we were driving home and Dr. Cohen personally called us and told us how concerned he was that we weren’t doing ivf since we could get our embryos genetics tested to make sure they didn’t carry my brca gene. And how we didn’t just want a baby but a healthy one. It really meant a lot and we ended up doing ivf with testing. So thankful we did and now have our beautiful baby boy. He kept saying how he couldn’t stop thinking about us and our case. Just really meant a lot and we knew he truly cared about us.
Describe the protocols David Cohen used in your cycles at Institute for Human Reproduction (Pinnacle Network Clinic) and their degree of success.
We did ivf with our embryos genetically tested. I did injections daily and sometimes twice a day during my cycle for the retrieval and also before the transfer.
Describe your experience with your nurse at Institute for Human Reproduction (Pinnacle Network Clinic).
Very personable and also kept me informed. Very easy to get ahold of.
Describe your experience with Institute for Human Reproduction (Pinnacle Network Clinic).
I really enjoyed this clinic. It was always first come first serve when we were going through your cycle. Which made it really nice since we were three hours away. So if we got stuck in traffic one say it didn’t matter that we didn’t have to be at the office at a certain time. It was always very clean and everyone was very helpful.
Describe your experience with your monitoring appointments at Institute for Human Reproduction (Pinnacle Network Clinic).
It was always in the morning so it was nice that it didn’t take up your whole day. But when you are going through this it’s all you think about so it didn’t really matter to me. You just have the mindset of the end result.
Describe the costs associated with your care under David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic).
I believe we spent around $28,000 for everything including one retrieval, genetic testing, two transfers and all medications.
Describe David Cohen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Human Reproduction (Pinnacle Network Clinic).
We choose to do one embryo during our first transfer since we only had two good embryos.
NPS
10
Doctor
David Cohen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
0
NPS
0
Age 33 - 34
1 IVF
Anovulation
PCOS
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The doctor's [Tur-Kaspa] behavior varied between incredibly passionate and completely detached...He traveled frequently without giving me a heads up, and at one point I had to ask to be put on an extra week of estrogen just to coordinate with his travel plans so he could do my transfer (which was cancelled anyway).... He can be incredibly compassionate and funny. I really liked him personally, but at the end I wasn't pregnant and I felt like he wasn't taking responsibility. He is also very aware of issues within his nursing staff, and he doesn't take active steps to make it better.
The only upside is that the morning waits were really quick and the U/S technicians and the women who drew blood -- were amazing. They were the only ones I felt who cared about me and knew my name...These nurses at IHR make a frustrating and heartbreaking fertility journey that much worse. They always got my meds wrong. Sometimes they got my protocol wrong. I had to find the errors and then follow up. And forget about getting someone on the phone. If you don't answer when they call, you'll never get to talk to them again.
How was your experience with Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
The doctor certainly seemed very informed and on the ball. But as I look back on my notes, I feel a little misled about his live birth rate success. He convinced me if we did PGS testing that I would have a 60-70% chance of getting pregnant because I'm under 35. His SART data, though, does not show that high of a percentage at all. At one point he told me I should be pregnant by now. He doesn't know why I'm not. It's either really bad luck or a uterine issue and we don't have enough data yet. But then month after month he'd basically pump me up with estrogen and put me through hell with no change and no success. He traveled frequently without giving me a heads up, and at one point I had to ask to be put on an extra week of estrogen just to coordinate with his travel plans so he could do my transfer (which was cancelled anyway). Your body is expected to work around his schedule, and I wish I had known how big of a deal that would be when I chose the clinic. He can be incredibly compassionate and funny. I really liked him personally, but at the end I wasn't pregnant and I felt like he wasn't taking responsibility. He is also very aware of issues within his nursing staff, and he doesn't take active steps to make it better. When I started with him in 2016 we discussed his poor Yelp reviews, mostly based on the staff. He said the problems had been taken care of. Let me tell you -- they weren't.
What's one piece of advice would you give a prospective patient of Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
Go somewhere else! But if you stay, take detailed notes and always confirm in writing, via email, what he told you. If you don't understand something because of his accent, ask until you do. If you feel like you are starting to dictate your treatment because he isn't coming up with a plan of action -- run. Do not rely on the nurses to give you correct information abut protocol or meds. Be your own advocate. You can't trust them to get it right.
During treatment, were you treated like a number or a human with Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
The doctor's behavior varied between incredibly passionate and completely detached. At times, I felt like we were on the same team, reaching for the same goal. But many other times I felt like he did not fully comprehend everything i was enduring as a patient. This was particularly difficult because he cancelled FETs for me time and time again because my lining failed to increase enough (and because he only does transfers on Thursdays, so forget about what your body wants). There was a disconnect between my experience and what he thought my experience was -- and this was despite me repeatedly telling him I was unhappy and felt unsupported. While he sometimes would call me personally, the last time I was cancelled the nurse called. It was devastating, and he didn't even bother to take the time to call me.
Describe the protocols Ilan Tur-Kaspa used in your cycles at Institute for Human Reproduction (Pinnacle Network Clinic) and their degree of success.
He triggered me with Lupron and we had 7 frozen, tested embryos. I thought I'd never have to do IVF again. I was wrong. One implanted, but was a pregnancy of unknown origin and they had to give me two doses of methotrexate to get "unpregnant." Each month my lining wouldn't get above a 8, so he would cancel my frozen transfer. I got to transfer one more, but it didn't stick. To get my lining to thicken, he pumped me full of ungodly amounts of estrogen (my serum levels were 2200+). I suggested patches, so we tried those. They didn't work either. I often got to a 7, but not when I needed to be for the purpose of his Thursday-only transfer schedule. I was told my embryos were perfect, but after the 2nd didn't stick I consulted with other clinics. I'm not sure how good IHR's outsourced lab is. And there are studies that triggering with Lupron makes eggs that are not high quality. He only used vaginal progesterone. Everyone else I know uses PIO injections, or both. So he finally relented and said I too could do PIO. But we never got that far.
Describe your experience with your nurse at Institute for Human Reproduction (Pinnacle Network Clinic). (Assigned nurse: Sue, Melissa, Nicole, Maria, Wendy)
I had four coordinators in the period of a single year. By the end, I couldn't even pick my nurse out of a crowd. I never saw her. I didn't feel like any of them cared about me, except for the first (Sue) who left the practice. There is crazy turnover at this clinic and the nurses that get left behind evidently have a huge workload. I am at a new clinic now and the experience is night and day better. These nurses at IHR make a frustrating and heartbreaking fertility journey that much worse. They always got my meds wrong. Sometimes they got my protocol wrong. I had to find the errors and then follow up. And forget about getting someone on the phone. If you don't answer when they call, you'll never get to talk to them again.
Describe your experience with Institute for Human Reproduction (Pinnacle Network Clinic).
I chose this clinic because it was a nice size -- not as big as FCI and at the time the success rates were similar to Northwestern and FCI. But in retrospect, it's not worth it. I'd rather go to a huge clinic that was efficient. The only upside is that the morning waits were really quick and the U/S technicians and the women who drew blood -- were amazing. They were the only ones I felt who cared about me and knew my name.
Describe your experience with your monitoring appointments at Institute for Human Reproduction (Pinnacle Network Clinic).
They were the least offensive thing about this place.
Describe Ilan Tur-Kaspa's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Human Reproduction (Pinnacle Network Clinic).
Here is where we saw eye to eye. He refused to put in two quality embryos and fully explained all the risks of twins.
What specific things went wrong at Institute for Human Reproduction (Pinnacle Network Clinic)?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Institute for Human Reproduction (Pinnacle Network Clinic).
The night before I was to start stims, I realized they never ordered needles for me. I had never done this before and didn't know to inventory everything. It was 10pm on a Saturday night and I was troubleshooting with the mail-in pharmacist, a 24-hours Walgreens -- and my clinic nurse was nowhere to be found. They often called in Rx that were confusing or written out so they couldn't be filled properly. When I switched to estrogen patches it was a nightmare because the doctor would increase me to 4 patches but I only had a Rx for 2, etc. During my first FET protocol I was told to take the wrong number of estradiol pills. It didn't negatively impact my cycle, but perhaps my lining would have been thicker -- we will never know. It was infuriating to have nurses who didn't fully "get it."
NPS
0
Doctor
Ilan Tur-Kaspa
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
NPS
0
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
1 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
7
NPS
6
Age 30
1 IUI
European
Income $100K - $199K
Only Doc Seen
Neutral
Doesn't Recommend
Success w/ Doc Not sure
Dr. Cohen had made himself available if we have had any questions in the process. He did not trust my hsg results from my local hospital and completed an hsn in office. He felt that my previous diagnosis of blocked tubes was wrong based on his testing. At his recommendation we are trying IUI when I had previously been told my tubes needed to be taken out and ivf was my only option...Dr. Cohen presented the pros and cons of each treatment option. He often said, "if you were my sister I wouldn't recommend.." for x treatment. I felt like he had both the best interest of my personal health and family at heart. He would often ask how I was doing if he could tell I was uncomfortable. I felt he genuinely cared about me as a patient.
The nursing staff [at Institute for Human Reproduction] isn't always easy to get In touch with. I believe they start lasts morning/afternoon. I have found that email is the best mode of communication. My coordination has made sure to answer all of my questions. She always makes sure to speak with me directly regarding protocol instructions so I can insure we are on the same page...The billing department is not great. I have had trouble contacting them both via phone and email. I have been seen at the office for many months before ever receiving an EOB for my fort visit. Payment for treatment is required prior to cycle start. Yet there was no one available to taken my payment when I went for my first monitoring appointment. I was told to call back in the afternoon so it could be taken over the phone. This may be in part because my initial appointment was at my OB/GYN's office where Dr. Cohen travels once a month to see patients. The staff isn't particularly warm, but has always been really helpful if any issues arise.
How was your experience with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Cohen had made himself available if we have had any questions in the process. He did not trust my hsg results from my local hospital and completed an hsn in office. He felt that my previous diagnosis of blocked tubes was wrong based on his testing. At his recommendation we are trying IUI when I had previously been told my tubes needed to be taken out and ivf was my only option.
What's one piece of advice would you give a prospective patient of David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
If possible I would recommend you have an initial consult at his office in Chicago. I live in another state and Dr. Cohen comes to my OB/GYN office once a month to see new referrals from that office. He did not have any office staff with him and even called us back from the waiting room. While there is nothing wrong with that, I felt I may have gotten more handouts or material to take home had we been seen in Chicago. It also may have allowed us time to meet with their financial coordinator. Dr. Cohen didn't leave a lot of time for questions in the first appointment. So if you have them, make sure to be upfront and ask at the beginning of the appointment. While he met with us for an hour and a half a majority of the time was reviewing my history, previous testing results, and discussing types/outcomes of ART.
During treatment, were you treated like a number or a human with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Cohen presented the pros and cons of each treatment option. He often said, "if you were my sister I wouldn't recommend.." for x treatment. I felt like he had both the best interest of my personal health and family at heart. He would often ask how I was doing if he could tell I was uncomfortable. I felt he genuinely cared about me as a patient.
Describe the protocols David Cohen used in your cycles at Institute for Human Reproduction (Pinnacle Network Clinic) and their degree of success.
After my hsn Dr. Cohen recommended IUI as he felt my tubes were clear and uterus fine. My first IUI was 50 mg if clomid says 5-9 of my cycle. I had baseline monitoring cycle days 5, 12, and 14. I had an ovidrel trigger shot on cycle day 15.My IUI was completed on cycle day 16. I was given progesterone and estrogen supplements to take untill my blood test.
Describe your experience with your nurse at Institute for Human Reproduction (Pinnacle Network Clinic).
The nursing staff isn't always easy to get In touch with. I believe they start lasts morning/afternoon. I have found that email is the best mode of communication. My coordination has made sure to answer all of my questions. She always makes sure to speak with me directly regarding protocol instructions so I can insure we are on the same page.
Describe your experience with Institute for Human Reproduction (Pinnacle Network Clinic).
The billing department is not great. I have had trouble contacting them both via phone and email. I have been seen at the office for many months before ever receiving an EOB for my fort visit. Payment for treatment is required prior to cycle start. Yet there was no one available to taken my payment when I went for my first monitoring appointment. I was told to call back in the afternoon so it could be taken over the phone. This may be in part because my initial appointment was at my OB/GYN's office where Dr. Cohen travels once a month to see patients. The staff isn't particularly warm, but has always been really helpful if any issues arise.
Describe the costs associated with your care under David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic).
There is a self-pay discount for treatment services as my insurance has no fertility coverage.
NPS
7
Doctor
David Cohen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
6
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
8
NPS
8
Age 32 - 33
4 IUI
1 IVF
European
Middle Eastern
Income $100K - $199K
Lawyer
Only Doc Seen
Neutral
Neutral
Successful
Dr. Tur-Kaspa always had a great attitude and sense of humor and treated me warmly. I could tell he was personally determined. During the few times you'll get to consult with him, he is patient and lets you take to your time, but you need to be prepared with questions. I also really got along with most of the staff and nurses as well...Dr. Tur-Kaspa performed a hysteroscopy, an egg retrieval, and a transfer. I never experience any discomfort or pain, not even after the hysteroscopy, which I thought was amazing. (I had another hysteroscopy earlier on, and that was performed by Dr. Cohen of IHR.) One egg retrieval plus PGS resulted in 9 embryos down from 16 (which is a really great number), and after just one transfer, I was pregnant. While the IUIs were very frustrating, I don't know if I can complain much now that I had such great IVF results.
My first nurse [at Institute for Human Reproduction], which I had most of the time i was there, was very difficult to talk to, it was difficult to get a hold of her to ask questions. I had to think of and ask a lot of questions. My second nurse that took over after the first nurse left IHR seemed much more professional and was easier to talk to....For the IUIs, I took one or two doses of clomid for five days, then ovidrel trigger after b/w and u/s monitoring, and a couple days after IUI, started progesterone support. Sometimes also included estrace/estradiol. For IVF, injections of menopur, follistim (adjusted as necessary based on ultrasounds), and then ganarellix, and finally, before the retrieval, leuprolide injection. In prep for the transfer, I was on estrace, progesterone, and medrol. Also, always lots of antibiotics. On estrace and progesterone until week 10. As far as I know, there was nothing particular about this protocol tailored to me as there weren't any special circumstances. This retrieval resulted in 34 eggs though I never had any symptoms at all; I felt perfectly normal the whole time, no discomfort whatsoever.
How was your experience with Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Tur-Kaspa performed a hysteroscopy, an egg retrieval, and a transfer. I never experience any discomfort or pain, not even after the hysteroscopy, which I thought was amazing. (I had another hysteroscopy earlier on, and that was performed by Dr. Cohen of IHR.) One egg retrieval plus PGS resulted in 9 embryos down from 16 (which is a really great number), and after just one transfer, I was pregnant. While the IUIs were very frustrating, I don't know if I can complain much now that I had such great IVF results.
What's one piece of advice would you give a prospective patient of Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
Do you as much as your own independent research as possible and ask a lot of questions so that you understand the process and timeline, whether IUI or IVF. For example, with my partner and my busy work/travel schedule, I had to understand the timelines very well to be able to plan or postpone certain treatment.
During treatment, were you treated like a number or a human with Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Tur-Kaspa always had a great attitude and sense of humor and treated me warmly. I could tell he was personally determined. During the few times you'll get to consult with him, he is patient and lets you take to your time, but you need to be prepared with questions. I also really got along with most of the staff and nurses as well.
Describe the protocols Ilan Tur-Kaspa used in your cycles at Institute for Human Reproduction (Pinnacle Network Clinic) and their degree of success.
For the IUIs, I took one or two doses of clomid for five days, then ovidrel trigger after b/w and u/s monitoring, and a couple days after IUI, started progesterone support. Sometimes also included estrace/estradiol. For IVF, injections of menopur, follistim (adjusted as necessary based on ultrasounds), and then ganarellix, and finally, before the retrieval, leuprolide injection. In prep for the transfer, I was on estrace, progesterone, and medrol. Also, always lots of antibiotics. On estrace and progesterone until week 10. As far as I know, there was nothing particular about this protocol tailored to me as there weren't any special circumstances. This retrieval resulted in 34 eggs though I never had any symptoms at all; I felt perfectly normal the whole time, no discomfort whatsoever.
Describe your experience with your nurse at Institute for Human Reproduction (Pinnacle Network Clinic).
My first nurse, which I had most of the time i was there, was very difficult to talk to, it was difficult to get a hold of her to ask questions. I had to think of and ask a lot of questions. My second nurse that took over after the first nurse left IHR seemed much more professional and was easier to talk to.
Describe the costs associated with your care under Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic).
The PGS testing (which was outsourced to a lab) was $4,500 for up to 8 embryos and $250 for each additional.
Describe Ilan Tur-Kaspa's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Human Reproduction (Pinnacle Network Clinic).
Because we did PGS testing, it wasn't a question for him whether we would take the risk of multiple because doctor said he had a 70% success rate with single embryo transfers after PGS testing.
What specific things went wrong at Institute for Human Reproduction (Pinnacle Network Clinic)?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
NPS
8
Doctor
Ilan Tur-Kaspa
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
8
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2017, Unknown Success
NPS
6
NPS
N/A
Age 30
1 IUI
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Success w/ Doc Not sure
Dr. Cohen is very caring, straightforward, but also optimistic about treatment options. I never felt like he gave me false hope. Has has always been honest about potential outcomes and realistic success rates. To be honest, I wish I was able to work with him more frequently than other members of office staff. My only qualm is about a diagnosis. I was initally referred for bilaterally blocked tubes. He completed an hsn and stated all was clear and that my tubes were fine.
There is no weekend monitoring [at IHR] which can cause some difficulties. The office staff had been very helpful when I have called with questions. I was just thrown into treatment and would have liked a better understanding of exactly what to expect each month. It makes planning for monitoring a little easier as I live in another state. The billing department does not seem to be on top of things at all. It was several months into treatment before I even received an EOB for my initial visit.
How was your experience with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Cohen is very caring, straightforward, but also optimistic about treatment options. I never felt like he gave me false hope. Has has always been honest about potential outcomes and realistic success rates. To be honest, I wish I was able to work with him more frequently than other members of office staff. My only qualm is about a diagnosis. I was initally referred for bilaterally blocked tubes. He completed an hsn and stated all was clear and that my tubes were fine. I am not sure this test is as specific for blocked tubes as my hsg. He seemed to completely trust his results and we are proceeding with his recommended treatment of IUI at this time.
What's one piece of advice would you give a prospective patient of David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
If possible try to complete your initial consult visit at his main office. He came to my OB/GYN's office for my initial visit. He had no staff with him and was doing everything by himself. While this isn't necessarily a problem, I feel like we would have had more material like handouts to take home and review if the visit had been at his main office. He doesn't leave a lot of time in the first appointment for questions. So make sure you are upfront with those early in the appointment to get your answers.
During treatment, were you treated like a number or a human with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Cohen gave us pros and cons for each type of treatment option. He always asked if I was ok, and genuinely seemed to care. He would often say, "if you were my sister I wouldn't have you do.." for x treatment.
Describe your experience with the nursing staff at Institute for Human Reproduction (Pinnacle Network Clinic).
Nursing staff has been prompt. If you call you are unlikely to get a response immediately. I believe they are not in untill late morning/afternoon. I have found the best mode of communication with my nurse is email. They also have a voicemail patient portal to leave patient's messages about results. My coordinator has always make sure to talk to me directly if she is calling about protocol instructions. That way I can ask questions and ensure I am on the same page.
Describe your experience with Institute for Human Reproduction (Pinnacle Network Clinic).
There is no weekend monitoring which can cause some difficulties. The office staff had been very helpful when I have called with questions. I was just thrown into treatment and would have liked a better understanding of exactly what to expect each month. It makes planning for monitoring a little easier as I live in another state. The billing department does not seem to be on top of things at all. It was several months into treatment before I even received an EOB for my initial visit.
What specific things went wrong at Institute for Human Reproduction (Pinnacle Network Clinic)?
  • Provided conflicting information
NPS
6
Doctor
David Cohen
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
Operations
3 of 5
Nursing Staff
3 of 5
2017, Successful
NPS
10
NPS
10
Age 40
3 IVF
Unexplained
European
Income $100K - $199K
Lawyer
2nd of 2 Docs
6 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Cohen] was compassionate and easy to talk to, very understanding, reassuring and experienced. I felt very comfortable and positive with him...Dr. Cohen was very informative and understanding.... I went through 3 retrievals - 4, 2 and then 7 5 day embryos resulted and were frozen to go through PGS, with 9 recommended for transfer. In retrospect I appreciate that he was conservative and I have enough embryos to potentially have additional children, but hind sight being 20 20 I could've stopped after 2 retrieval cycles and likely had plenty.
Everyone I talked to at IHR, from Nona the financial consultant to the nurses, were great, and except for one or two instances they were great with communicating the daily information that was needed....Sue was fantastic - compassionate and understanding, and worked with our schedules. I know she worked late hours responding to voicemails and emails at all hours. ..The surgery center where the procedures took place was great! Clean and organized, and a convenient location for me.
How was your experience with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
I was referred to Dr. Cohen by a friend who had just delivered a perfectly healthy baby and shared her experiences with me along the way. He was compassionate and easy to talk to, very understanding, reassuring and experienced. I felt very comfortable and positive with him.
What's one piece of advice would you give a prospective patient of David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Be patient with the frequent appointments, multiple times a week. They do have a lot of patients, but I appreciated that it was "first come first served" - on days that I needed to get to the airport for a 9am flight, I was able to come in at 6:30 and get my ultrasound and blood work done efficiently.
During treatment, were you treated like a number or a human with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Everyone I talked to at IHR, from Nona the financial consultant to the nurses, were great, and except for one or two instances they were great with communicating the daily information that was needed. Dr. Cohen was very informative and understanding.
Describe the protocols David Cohen used in your cycles at Institute for Human Reproduction (Pinnacle Network Clinic) and their degree of success.
I started with Dr. Cohen in January after switching insurance so it would cover the procedures- I had been 6 months with another doctor on drugs and timed intercourse with no results. He gave me the option of doing IUI or going straight to IVF, which is what we chose due to my age (39, now 40) and everything was straightforward. I went through 3 retrievals - 4, 2 and then 7 5 day embryos resulted and were frozen to go through PGS, with 9 recommended for transfer. In retrospect I appreciate that he was conservative and I have enough embryos to potentially have additional children, but hind sight being 20 20 I could've stopped after 2 retrieval cycles and likely had plenty.
Describe your experience with your nurse at Institute for Human Reproduction (Pinnacle Network Clinic). (Assigned nurse: Sue Padilla)
Sue was fantastic - compassionate and understanding, and worked with our schedules. I know she worked late hours responding to voicemails and emails at all hours. unfortunately she left the clinic towards the end of my treatment and there was a bit of confusion during the transition.
Describe your experience with Institute for Human Reproduction (Pinnacle Network Clinic).
The surgery center where the procedures took place was great! Clean and organized, and a convenient location for me. I also liked the loft-style office and that they played the Today Show in the mornings while I was waiting for my appointments :) They were usually quick to get back to me.
Describe your experience with your monitoring appointments at Institute for Human Reproduction (Pinnacle Network Clinic).
They had monitoring hours in the morning, so as I stated previously, it was very convenient for me to be able to go in early and still get to work on time (or occasionally to the airport for a flight!).
Describe the costs associated with your care under David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic).
Ugh! I had to go on an Exchange Blue Cross Blue Shield plan because neither mine nor my husband's employers companies covered the treatments because they were "self insured". That out of pocket max was around $6,000 which I hit with my first order of drugs, plus a $400/month premium. However, everything else was covered except for the genetic testing, and each retrieval cycle was a few thousand dollars, and then because I had more than the average (7) embryos go through PGS, there was an additional charge for that as well (but I suppose that's a good problem to have).
Describe David Cohen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Human Reproduction (Pinnacle Network Clinic).
Because we went through PGS, Dr. Cohen only transferred a single embryo, which made sense to me.
What specific things went wrong at Institute for Human Reproduction (Pinnacle Network Clinic)?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Institute for Human Reproduction (Pinnacle Network Clinic).
I did get conflicting information when Sue left and there was a new coordinator assigned to me (regarding the med dosage instructions), but overall, things were smooth.
NPS
10
Doctor
David Cohen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
NPS
9
NPS
9
Age 44 - 45
5 Embryo Freezing
Diminished Ovarian Reserve
Poor Egg Quality
Ashkenazi Jewish
Income $100K - $199K
5th of 5 Docs
4 Embryo Freezing With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Tur Kaspa is extermely direct. His directness took getting used to - but he cares and is invested. I might not always like what he says but he spends as much time with me as I need, is compassionate and doesn't give up...Don't let his directness turn you off. Underneath he is kind and compassionate and he will try his hardest to get you pregnant...Dr Tur Kaspa knows my name, my situation, my story - he has empathized with my situation, hugged me, given me kleenex to cry...
Monitoring is first come first seen. The clinic says it opens at 6:45, but patients begin arriving at 6am - be prepared to wait...Women begin showing up at 6am. The US tech is quick and efficient and begins taking patients early. From start to finish, I am usually there 1 hr...The nursing staff is fine. Some are friendly and helpful, while others seem exhausted and annoyed. That said, I have had medication delivered to IHR when I couldn't receive it myself - and they unpacked it and refrigerated it for me. They have loaned me meds when mine didn't arrive on time...
How was your experience with Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr Tur Kaspa is extermely direct. His directness took getting used to - but he cares and is invested. I might not always like what he says but he spends as much time with me as I need, is compassionate and doesn't give up.
What's one piece of advice would you give a prospective patient of Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
Don't let his directness turn you off. Underneath he is kind and compassionate and he will try his hardest to get you pregnant.
During treatment, were you treated like a number or a human with Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr Tur Kaspa knows my name, my situation, my story - he has empathized with my situation, hugged me, given me kleenex to cry. His partner, Dr Cohen performed my second egg retrieval, and I was so nervous when he popped in to introduce himself. His response, "I know all about you, your story, your history. Dr Tur Kaspa spent a long time speaking to me about your case, making sure I knew who you are. You are special. You are in good hands." I cried. I felt in good hands.
Describe the protocols Ilan Tur-Kaspa used in your cycles at Institute for Human Reproduction (Pinnacle Network Clinic) and their degree of success.
EPP on estradiol, 400-450 Gonal F, 150 menopur, 1/2 vial omnitrope (hgh), ganirelex, lupron trigger. EPP, MD Lupron 10iu/2x daily, omnitrope 1/2 vial daily (2 days), add in, menopur 150 am, gonal f 450 pm (continue with MD Lupron and omnitrope) tried lupron cycle when my follicles didn't respond one cycle
Describe your experience with your nurse at Institute for Human Reproduction (Pinnacle Network Clinic). (Assigned nurse: allison, vernita, robyn)
The nursing staff is fine. Some are friendly and helpful, while others seem exhausted and annoyed. That said, I have had medication delivered to IHR when I couldn't receive it myself - and they unpacked it and refrigerated it for me. They have loaned me meds when mine didn't arrive on time. And once, I went to my coordinator's condo complex to pick up a box of meds after hours. Now that's care that doesn't happen at larger clinics.
Describe your experience with Institute for Human Reproduction (Pinnacle Network Clinic).
Monitoring is first come first seen. The clinic says it opens at 6:45, but patients begin arriving at 6am - be prepared to wait.
Describe your experience with your monitoring appointments at Institute for Human Reproduction (Pinnacle Network Clinic).
Monitoring takes place from 6:45-9:30am. Women begin showing up at 6am. The US tech is quick and efficient and begins taking patients early. From start to finish, I am usually there 1 hr.
Describe the costs associated with your care under Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic).
My OOP cycle was $10,500 plus meds. Embryo biopsy and freeze cost approximately $3000. I was charged a batching fee of $500 per cycle, which I did not like - why does it matter how many cycles I am doing? I tried to argue this charge and lost. Genetic testing is $4750 which is the highest of any clinic I have been to - which was disappointing to learn. Most of my cycles have been covered by insurance thankfully. For insurance covered cycles, I paid deductibles for meds, I paid cost of meds not covered by insurance, the batching cost, embryo biopsies and freezing and genetic testing (one test for all batched embryos).
What specific things went wrong at Institute for Human Reproduction (Pinnacle Network Clinic)?
  • Provided conflicting information
Describe the specific things that went wrong at Institute for Human Reproduction (Pinnacle Network Clinic).
I received information from my dr during my consult and conflicting information when my nurse reached out. It caused a little anxiety.
NPS
9
Doctor
Ilan Tur-Kaspa
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
9
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 28 - 29
2 IVF
Male Factor
PCOS
Middle Eastern
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Cohen] is experienced and looks at you as individual, opposed to just another patient. During his initial consult with him, we probably spent about 45 minutes together, and that was the first of many one on one consults. He is willing to try new things, but will always refer to the real statistics and scientifically proven data. He is down to earth, kind, trustworthy, good humored, and very available. I found his level to of care to be exceptional. Another thing I appreciated about him was that he didn't take advantage of us in terms of requiring procedures that were not necessary. I was desperate to have a child, and would have paid for every test under the sun, but he was confident that he had the information we needed, given our circumstances, and that with time we would have success...
[IHR - Chicago] Strengths: Dr. Cohen. He is the reason I stayed there. As a new patient, I would advise that you be assertive, but patient and set realistic expectations in terms of turn around time for yourself and your RN. They will always get you the information you need, but as a patient, I do believe it is your responsibility to be on top of your care and question anything that seems off...
How was your experience with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Cohen is incredible. He is brilliant and up to date on all of the latest trends. He is experienced and looks at you as individual, opposed to just another patient. During his initial consult with him, we probably spent about 45 minutes together, and that was the first of many one on one consults. He is willing to try new things, but will always refer to the real statistics and scientifically proven data. He is down to earth, kind, trustworthy, good humored, and very available. I found his level to of care to be exceptional. Another thing I appreciated about him was that he didn't take advantage of us in terms of requiring procedures that were not necessary. I was desperate to have a child, and would have paid for every test under the sun, but he was confident that he had the information we needed, given our circumstances, and that with time we would have success. Even when I tried to convince him otherwise, he would remind me that he really thought we would have success, but he would tell me if after time, his thoughts changed, which I appreciated. I am forever grateful for his care, and respect him immensely.
What's one piece of advice would you give a prospective patient of David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Be direct and honest with Dr. Cohen. Ask him for his thoughts and reasoning behind doing things a certain way. He is a great blend of warm, but honest.
During treatment, were you treated like a number or a human with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Cohen is AMAZING. He is caring and compassionate while setting realistic expectations. He is available to his patients and you are in constant interaction with him. He is not the kind of doctor who you do not see. He is down to earth, level headed, and treats you like an individual. He will move as quickly or as slowly as you like, but always keep your ending goal in mind. I feel so fortunate to have found him and know he is the best dr. around.
Describe the protocols David Cohen used in your cycles at Institute for Human Reproduction (Pinnacle Network Clinic) and their degree of success.
Given I have PCOS - we used Menopur and Follistm. I believe the dosage was between 75 - 150, so very minimal. He also recommended ICSI as my husband has sperm issues. His protocols resulted in tons of day 5 embryos. We initially did transfers without testing the embryos, but after no success, he recommended testing the embryos, which we did. My next transfer worked. We just had to find the right one, which he was saying all along.
Describe your experience with your nurse at Institute for Human Reproduction (Pinnacle Network Clinic). (Assigned nurse: Joseline)
She was always on top of my care, results, and status of where we were at. She was kind and available when needed. I appreciated her very much.
Describe your experience with Institute for Human Reproduction (Pinnacle Network Clinic).
Strengths: Dr. Cohen. He is the reason I stayed there. As a new patient, I would advise that you be assertive, but patient and set realistic expectations in terms of turn around time for yourself and your RN. They will always get you the information you need, but as a patient, I do believe it is your responsibility to be on top of your care and question anything that seems off.
Describe your experience with your monitoring appointments at Institute for Human Reproduction (Pinnacle Network Clinic).
The clinic is busy, and they typically run IVF cycles every other week. I would advise to get there early. They open at 6:30am, but you can typically arrive as early as 6:15am. That's how you will get in asap.
Describe the costs associated with your care under David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic).
I do not know the cost. Thankfully we had good infertility coverage.
NPS
10
Doctor
David Cohen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 30
2 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Cohen and our assigned Nurse Coordinator were kind and patient. Dr. Cohen explained what his recommended treatments were, listening to what questions and concerns we had. Our NC responded quickly to my emails with questions and was patient in explaining things. The only thing that was sometimes a drag was the early morning monitoring appointments. They are first come first serve so you never knew whather you'd be out in an hour or in 5 minutes. But never too bad and always quick once you were called. We're really pleased with the thoughtful care from Dr. Cohen and the Nurses we worked with during the IUI's, as well as our NC...He took time to meet with us, answered all questions and appropriately used humor to put us at ease. Very kind...
The only thing that was sometimes a drag [at IHR - Chicago] was the early morning monitoring appointments. They are first come first serve so you never knew whather you'd be out in an hour or in 5 minutes. But never too bad and always quick once you were called...She [the nurse] was very kind and very patient worth my multiple emails. When she was out of the office, another NC would get back to me and they were great too. The nurses who did the IUI were also very warm and patient and spent a good amount of time with my husband and I answering questions...
How was your experience with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Cohen and our assigned Nurse Coordinator were kind and patient. Dr. Cohen explained what his recommended treatments were, listening to what questions and concerns we had. Our NC responded quickly to my emails with questions and was patient in explaining things. The only thing that was sometimes a drag was the early morning monitoring appointments. They are first come first serve so you never knew whather you'd be out in an hour or in 5 minutes. But never too bad and always quick once you were called. We're really pleased with the thoughtful care from Dr. Cohen and the Nurses we worked with during the IUI's, as well as our NC.
What's one piece of advice would you give a prospective patient of David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
May be silly, but parking is very easy for the early morning monitoring appointments and is very easy to get to. There also seem to be some days that have less wait times for the monitoring visits-I would ask what those are and go those days, if possible.
During treatment, were you treated like a number or a human with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
He took time to meet with us, answered all questions and appropriately used humor to put us at ease. Very kind.
Describe the protocols David Cohen used in your cycles at Institute for Human Reproduction (Pinnacle Network Clinic) and their degree of success.
I was on Clomid 50mg (increased after first failed cycle I think), Ovidrel, Estrace (3x/day vaginal) and Crinone 8% 1x/day, combined with IUI. The second cycle was when the estrace was added (due to a thin lining, found during the first cycle), which is when we became pregnant!
Describe your experience with your nurse at Institute for Human Reproduction (Pinnacle Network Clinic). (Assigned nurse: Jocelyn)
She was very kind and very patient worth my multiple emails. When she was out of the office, another NC would get back to me and they were great too. The nurses who did the IUI were also very warm and patient and spent a good amount of time with my husband and I answering questions.
Describe the costs associated with your care under David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic).
Covered by BCBS HMO, except for HSG co-pay and cost of estrace co pay.
NPS
10
Doctor
David Cohen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
10
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
7
NPS
5
Age 42
4 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
4 IUI With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr Cohen has a great bedside manner. We also saw his partner Dr Turkaspa who is aloof and hard to understand at times. Dr Cohen spent a lot of time with us answering questions and providing options when it was clear we needed to try something else...
[IHR is...] Small, intimate. Front desk staff - not friendly or warm. The phlebotomist is the nicest one! I felt like I had to be my own secretary- they often forgot paperwork and left me doing a lot of leg work to make sure each appointment happened. We waited over 45 minutes for an appt and Dr Turkaspa (Cohens partner) was not even made aware we were there waiting. It's walk in each day from 6:30-9am for blood work. I liked this aspect. I knew if I got there early I would be in and out fast!...
How was your experience with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Strength: compassion, care , concern Weakness : not easy to reach via phone or email
What's one piece of advice would you give a prospective patient of David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Be choosy about the coordinator they assign you - they are not all equal. Ask for email or how to contact after hours. I often had to scramble when things came up on weekends or evenings
During treatment, were you treated like a number or a human with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr Cohen has a great bedside manner. We also saw his partner Dr Turkaspa who is aloof and hard to understand at times. Dr Cohen spent a lot of time with us answering questions and providing options when it was clear we needed to try something else.
Describe the protocols David Cohen used in your cycles at Institute for Human Reproduction (Pinnacle Network Clinic) and their degree of success.
I have low egg quality and diminished reserve. He used the "max dose " of gonal F and certrotide. They also suggested prenatal vitamins
Describe your experience with your nurse at Institute for Human Reproduction (Pinnacle Network Clinic). (Assigned nurse: Vernita)
Vernita had no "bedside" manner. She left confusing voicemails, was difficult to contact and once sent me someone else's test results ! We requested a new coordinator after that.
Describe your experience with Institute for Human Reproduction (Pinnacle Network Clinic).
Small, intimate. Front desk staff - not friendly or warm. The phlebotomist is the nicest one! I felt like I had to be my own secretary- they often forgot paperwork and left me doing a lot of leg work to make sure each appointment happened. We waited over 45 minutes for an appt and Dr Turkaspa (Cohens partner) was not even made aware we were there waiting. It's walk in each day from 6:30-9am for blood work. I liked this aspect. I knew if I got there early I would be in and out fast!
Describe your experience with your monitoring appointments at Institute for Human Reproduction (Pinnacle Network Clinic).
Go early and get out early. I liked that Monitoring was always MWF the first week - easier to plan my schedule.
Describe the costs associated with your care under David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic).
Insurance paid for all except genetic testing which came to around 20k with batching fees etc
What specific things went wrong at Institute for Human Reproduction (Pinnacle Network Clinic)?
  • Lost paperwork
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Institute for Human Reproduction (Pinnacle Network Clinic).
Hippa violation- sent me results with another patient name at top Consistently not being clear about what tests I had done or needed to do in the beginning of treatment. Mixed messages on doses. No way to contact after hours. The billing office took days /over a week to respond to questions. The Surgery Center at 900 Michigan had RNs with little bedside manner. My husband said the room where he had to sit to produce the sperm sample was dirty! He had to sit on his coat because the chair was not clean.
NPS
7
Doctor
David Cohen
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
NPS
5
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
0
NPS
1
Age 31
1 Fertility Medications
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
Dr Cohen himself was nice, appeared competent and experienced. He is personable...he didn't even take my history into consideration. It felt that he made his recommendations based on routine practice instead of an individual assessment... The actual clinic is a mess and then the surgical center he uses for all of his procedures is also not the best (difficult parking, EXPENSIVE even with insurance and flighty staff).
The financial lady [at Institute for Human Reproduction] was terrible. Actually a large part of why we left th clinic. Took her over two weeks to get paperwork to us to even start treatment also was not friendly when trying to discuss insurance coverage, how tests/labs were going to be billed or already billed. We don't have infertility coverage and she genuinely seemed annoyed by that.
How was your experience with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr Cohen himself was nice, appeared competent and experienced. He is personable. The actual clinic is a mess and then the surgical center he uses for all of his procedures is also not the best (difficult parking, EXPENSIVE even with insurance and flighty staff).
What's one piece of advice would you give a prospective patient of David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
You correspond with your nurse more than the MD so if the nurse/ancillary staff are not strong it will be difficult to get through. Even with he best MD recommendations and prescriptions you need a good nurse to guide you.
During treatment, were you treated like a number or a human with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
As someone who has a decent medical history he didn't even take my history into consideration. It felt that he made his recommendations based on routine practice instead of an individual assessment.
Describe your experience with your nurse at Institute for Human Reproduction (Pinnacle Network Clinic). (Assigned nurse: Joselyn )
The financial lady was terrible. Actually a large part of why we left th clinic. Took her over two weeks to get paperwork to us to even start treatment also was not friendly when trying to discuss insurance coverage, how tests/labs were going to be billed or already billed. We don't have infertility coverage and she genuinely seemed annoyed by that.
Describe your experience with Institute for Human Reproduction (Pinnacle Network Clinic).
All mornings are blocked off for walk ins for testing (labs, ultrasounds, etc) which is pretty nice. However, never received results like they promise you do at your initial consultation. The financial department is a nightmare to work with and that unfortunately is very important when receiving medical care that can add up to tens of thousands of dollars. Also very hard to reach staff by phone.
Describe the costs associated with your care under David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic).
Not too sure- most billed to insurance and then couldn't get additional costs from the financial lady.
What specific things went wrong at Institute for Human Reproduction (Pinnacle Network Clinic)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
NPS
0
Doctor
David Cohen
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
4 of 5
Explained risks
4 of 5
NPS
1
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
2016, Successful
NPS
8
NPS
8
Age 37
4 IUI
2 IVF
Unexplained
European
Income $50K - $99K
Business Executive
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Successful
Since we didn't have any other issues other than unexplained infertility, we followed fairly regular protocols with the addition of estrace to increase lining. Dr. Cohen didn't require birth control between each cycle which I preferred because of the added delay and birth control sometimes hurt more than helped my cycle. When we did have to use birth control in preparation for a test or getting to the next cycle, I often didn't have to go through the whole cycle before we could move ahead. Since the waiting can feel like forever, these small adjustments made a big difference in feeling like we were moving forward.
It is a smaller clinic [IHR] so you get more personalized care. The doctors are great, the nurses and staff, particularly the coordinators, can be hit or miss. The morning baseline and test routine is taxing and difficult, especially if you work and don't know how long things will take each time you go in. You don't always get results by the time you are supposed to which is also stressful. However, when there are scheduled procedures or appointments things go very smoothly and people are very nice and helpful.
How was your experience with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Cohen was very proactive with our care. When things didn't work he would suggest what next steps and tests we could do to find out answers. He wasn't pushy with these options (PGS, ERA, etc) since some cost extra money, but giving us the options right away was helpful rather than going through more failed cycles before trying. From the beginning he was wonderful and informative to meet with, however I don't think he set up our expectations on the time and emotional and physical toll everything can take, as well as about potential delays that can happen. Once we started to understand all of these items over time, on our own we were able to deal with them better. I just wish I had understood more about how long and taxing the whole journey could be earlier on.
What's one piece of advice would you give a prospective patient of David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Don't be afraid to reach out to him with questions or concerns. He is caring and willing to explain things, but also busy so you also need to be your own advocate if you have questions or concerns.
During treatment, were you treated like a number or a human with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
The dr always was willing to talk to me individually when needed and answered answers specific to my situation
Describe the protocols David Cohen used in your cycles at Institute for Human Reproduction (Pinnacle Network Clinic) and their degree of success.
Since we didn't have any other issues other than unexplained infertility, we followed fairly regular protocols with the addition of estrace to increase lining. Dr. Cohen didn't require birth control between each cycle which I preferred because of the added delay and birth control sometimes hurt more than helped my cycle. When we did have to use birth control in preparation for a test or getting to the next cycle, I often didn't have to go through the whole cycle before we could move ahead. Since the waiting can feel like forever, these small adjustments made a big difference in feeling like we were moving forward.
Describe your experience with your nurse at Institute for Human Reproduction (Pinnacle Network Clinic).
They have a lot of patience, and can be slow to respond or not very compassionate. Sometimes they don't explain things well and several times there were mistakes, mix-ups or medicines not ordered. I had to definitely be my own advocate and push to get the right information or things corrected. Usually they assumed things were my mistake when in fact they almost never were. Also, the protocol for morning baselines and test is long and trying. You have to be there early and never know how long it make take. Once you are meeting with someone, however, the staff are in general very nice, especially with it being so early in the morning.
Describe your experience with Institute for Human Reproduction (Pinnacle Network Clinic).
It is a smaller clinic so you get more personalized care. The doctors are great, the nurses and staff, particularly the coordinators, can be hit or miss. The morning baseline and test routine is taxing and difficult, especially if you work and don't know how long things will take each time you go in. You don't always get results by the time you are supposed to which is also stressful. However, when there are scheduled procedures or appointments things go very smoothly and people are very nice and helpful.
Describe your experience with your monitoring appointments at Institute for Human Reproduction (Pinnacle Network Clinic).
Monitoring was only in the morning between 6:30 am - 9 am, first come, first serve, where you would have to go in and wait. At a minimum it would take 30 min if it was empty, other times I was there for close to 2 hours. You could not schedule time and you never knew how long it would take, so adjusting for work was difficult.
Describe the costs associated with your care under David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic).
IUI's were $1,500 (before insurance), 2 cycles of IVF + PGS (not including medicine) $10,000 (after insurance), ERA test $900
What specific things went wrong at Institute for Human Reproduction (Pinnacle Network Clinic)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Institute for Human Reproduction (Pinnacle Network Clinic).
Two times a prescription was not called in, so I had to follow up to get things right so I would have it in time. In addition, other time I was given the wrong results and had to remind them of where I was in my cycle and what the likely results should actually be. When I talked to the doctor about it, he gave a conflicting, new plan of next steps. One or two times, I didn't get my results and would have to call in to make sure I knew what I was supposed to do next.
NPS
8
Doctor
David Cohen
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
8
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
4
NPS
5
Age 28
1 IVF
1 Embryo Freezing
PCOS
Poor Egg Quality
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
we put together a plan [with Dr. Tur-Kaspa] and I started on the medications for IVF and egg retrieval. Almost immediately he left the county for a couple weeks which meant he himself would not do my retrieval or my transfer and that I was handed off to the other office doctor. At our follow up appointment after our transfer failed, he reiterated that I was overweight and that was a huge problem which made me wonder if he should not have suggested we wait until I was able to lose an X amount of weight before we tried.
They [nurses at Institute for Human Reproduction] have seen it all and it was clear in the way that they were able to communicate and empathize. They always had an answer for me and were fairly quick responding to my emails. The only complaint I had here is that I was given some free samples of some of my medication (definitely NOT the complaint) but they were not marked in my file so when it came time to buy my medication I ended up buying way more than I needed.
How was your experience with Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
On Dr. Tur-Kaspa himself, he was very kind and professional. He told my husband and me all about our odds and what our procedures might look like. At our initial consultation he mentioned that I was overweight and that I would have a better chance of getting pregnant if I lost weight (this was not a problem but in retrospect I felt he did not stress this enough and that I was given no tips based on any of my test results). We decided to wait a cycle before getting into medications due to a uterine polyp removal. After the cycle wait, we put together a plan and I started on the medications for IVF and egg retrieval. Almost immediately he left the county for a couple weeks which meant he himself would not do my retrieval or my transfer and that I was handed off to the other office doctor. At our follow up appointment after our transfer failed, he reiterated that I was overweight and that was a huge problem which made me wonder if he should not have suggested we wait until I was able to lose an X amount of weight before we tried. I also had to ask him if he knew what might be causing our infertility and he told me that I had PCOS and poor egg quality in a very conversational way that sounded like I should have known that. After we had time to recover from the emotions of a failed IVF transfer and had time to really think about our whole process, I feel like I was just a number being pushed through the system instead of an actual patient that needed personalized care.
What's one piece of advice would you give a prospective patient of Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
Make sure that you ask him about his potential travel plans so that you will be aware if he plans to leave during your treatment.
During treatment, were you treated like a number or a human with Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
During our consultation I felt like we were treated like humans, but once everything was said and done the final review I felt like a number being pushed out the door.
Describe your experience with your nurse at Institute for Human Reproduction (Pinnacle Network Clinic).
The nursing team that my experience was with were very kind and compassionate. They have seen it all and it was clear in the way that they were able to communicate and empathize. They always had an answer for me and were fairly quick responding to my emails. The only complaint I had here is that I was given some free samples of some of my medication (definitely NOT the complaint) but they were not marked in my file so when it came time to buy my medication I ended up buying way more than I needed.
Describe your experience with Institute for Human Reproduction (Pinnacle Network Clinic).
The clinic ran smoothly. The waiting room is comfortable, the parking was easy to find right outside the building. They have all the appropriate equipment and facilities onsite to get your testing done and they work with a surgery center very close by for the retrievals and surgeries.
Describe the costs associated with your care under Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic).
I was very lucky to be given a discount. The total payment was due before the cycle started. The cost breakdown on my sheet was: Pre-IVF Labs Male/Female/HSN: $3500 ($1500 for us) IVF Cycle and Anesthesia and Surgical Facility Fees: $11935 ($6020 for us) Cryopreservation of Embryo(s): $1250 ($980 for us which was refunded due to no surviving embryos)
Describe Ilan Tur-Kaspa's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Human Reproduction (Pinnacle Network Clinic).
He was not for multiple embryo transfer in my case based on my age and how he thought I would do.
NPS
4
Doctor
Ilan Tur-Kaspa
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
NPS
5
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
5
NPS
7
Age 29 - 30
4 Embryo Freezing
Recurrent Pregnancy Loss
European
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Egg Freezing With Other Docs
Doesn't Recommend
Neutral
Successful
His [Dr. Tur-Kaspa's] bedside manner left a LOT to be desired. When setbacks did occur, he would often answer tough questions with "It's just biology!", and during each of my four retrievals he 'personally thanked' my husband for his service and sacrifice. Funny the first time, but after months of exhaustive fertility treatments, by retrieval #3 and #4, I wanted to scream "WE GET IT." A little pushy with the 'sales front', but I do feel like he was extremely attentive, and always willing to adjust protocol to get desired results. Overall I'm torn over the entire experience as a patient with him, we were happy with results, but felt like he could be insensitive.
Results were left on the call-in voicemail, through e-mail, and phone calls, and I never really knew which method to check, or WHEN to expect them [at IHR]. Made for very stressful days waiting on results. Positive pregnancy results were usually phoned in, but one time was left on the voice-mail call-in, so after waiting an entire day past the 5pm close time of the office, I was justifiably angry to find out they had been on the call-in all along. Also, pregnancy results should ALWAYS be communicated via a phone call.
How was your experience with Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
His bedside manner left a LOT to be desired. When setbacks did occur, he would often answer tough questions with "It's just biology!", and during each of my four retrievals he 'personally thanked' my husband for his service and sacrifice. Funny the first time, but after months of exhaustive fertility treatments, by retrieval #3 and #4, I wanted to scream "WE GET IT." A little pushy with the 'sales front', but I do feel like he was extremely attentive, and always willing to adjust protocol to get desired results. Overall I'm torn over the entire experience as a patient with him, we were happy with results, but felt like he could be insensitive.
What's one piece of advice would you give a prospective patient of Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
Stay on top of the clinic, and try not to take his 'jokes' personally.
During treatment, were you treated like a number or a human with Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Tur Kaspa was very knowledgeable about my particular case and history, however the 'cattle call' of monitoring, and no attention to detail of the clinic had me feeling like just a number.
Describe the protocols Ilan Tur-Kaspa used in your cycles at Institute for Human Reproduction (Pinnacle Network Clinic) and their degree of success.
Hard to remember all of the protocols, but he adjusted as necessary.
Describe your experience with your nurse at Institute for Human Reproduction (Pinnacle Network Clinic).
Very compassionate, and relatively easy to get a hold of. Cons - terrible with result communication, and high nurse turnover. Results were left on the call-in voicemail, through e-mail, and phone calls, and I never really knew which method to check, or WHEN to expect them. Made for very stressful days waiting on results. Positive pregnancy results were usually phoned in, but one time was left on the voice-mail call-in, so after waiting an entire day past the 5pm close time of the office, I was justifiably angry to find out they had been on the call-in all along. Also, pregnancy results should ALWAYS be communicated via a phone call.
Describe your experience with Institute for Human Reproduction (Pinnacle Network Clinic).
Strengths - smart doctors who are willing to go the extra mile to get results, compassionate nursing staff. Cons - not always reliable communication with staff
Describe your experience with your monitoring appointments at Institute for Human Reproduction (Pinnacle Network Clinic).
Completely unpredictable Waiting anywhere from 15 min - 1.5 hours. Ultrasound tech was very fast, kind, and took patients in early.
Describe the costs associated with your care under Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic).
mostly covered by insurance. PGD previously paid for through insurance, but separate PGD clinic recently changed policies and no longer takes any insurance except Aetna.
Describe Ilan Tur-Kaspa's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Human Reproduction (Pinnacle Network Clinic).
He strongly preferred one transfer since we were using PGD, which we were happy with
What specific things went wrong at Institute for Human Reproduction (Pinnacle Network Clinic)?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Institute for Human Reproduction (Pinnacle Network Clinic).
Pregnancy results left on a voicemail call in after hours
NPS
5
Doctor
Ilan Tur-Kaspa
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
NPS
7
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2014, Unsuccessful
NPS
3
NPS
3
Age 28 - 30
1 IVF
1 Embryo Freezing
Male Factor
PCOS
Ashkenazi Jewish
Income $200K - $499K
Sales Representative
1st of 4 Docs
7 IUI With Other Docs
Egg Freezing With Other Docs
4 Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt like he just did the same thing over and over again expecting different results and was never around when things went wrong... He doesn't dig deep enough or think outside of the box.
I felt like the communication was absolutely terrible. You had to chase them to get any answers and when you called to follow up, they made you feel dumb for doing it. Dr. Tur-Kaspa was inaccessible and cold - especially for how small a practice it is.
How was your experience with Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
I thought he was very demeaning and had terrible bedside manner. Always made it sound like as a woman I wasn't qualified to make decisions without my husband - even though I'm very knowledgable. I felt like he just did the same thing over and over again expecting different results and was never around when things went wrong.
What's one piece of advice would you give a prospective patient of Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
I think he is used to "easy cases" and has a huge ego being that he is "well known" and people come all the way from Israel to see him (his words). He doesn't dig deep enough or think outside of the box. I don't need to be Molly-coddled; but, a little bit of compassion after a miscarriage would be nice. Ie: the first call shouldn't be about when you will schedule your next transfer.
During treatment, were you treated like a number or a human with Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
I felt like the communication was absolutely terrible. You had to chase them to get any answers and when you called to follow up, they made you feel dumb for doing it. Dr. Tur-Kaspa was inaccessible and cold - especially for how small a practice it is.
Describe the protocols Ilan Tur-Kaspa used in your cycles at Institute for Human Reproduction (Pinnacle Network Clinic) and their degree of success.
He was pretty good at adjusting my meds consistently; but never explained the protocol clearly. We used bravelle and Menopur - I was very successful in terms of #'s retrieved; but, none of the blasts stuck for a successful pregnancy (and we never changed protocols for FETs)
Describe your experience with your nurse at Institute for Human Reproduction (Pinnacle Network Clinic). (Assigned nurse: Can't remember)
They turned over a bit and weren't that readily available. Wouldn't answer emails and only called back when it was convenient for them - not you. Didn't communicate with the Doctor very well, so if things went wrong there was no way to get in touch
Describe your experience with your monitoring appointments at Institute for Human Reproduction (Pinnacle Network Clinic).
If you get there right when they open, it's not terrible; but if you get there after 7, good luck! You can't make appts.... First come first serve
What specific things went wrong at Institute for Human Reproduction (Pinnacle Network Clinic)?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Institute for Human Reproduction (Pinnacle Network Clinic).
The staff isn't very nice or responsive. I love the Ultrasound techs! They are the best people there! The phlebotomist Olga is horrendously rude! Since you need to see her daily, it makes for a terrible experience!
NPS
3
Doctor
Ilan Tur-Kaspa
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
3 of 5
NPS
3
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2013, Successful
NPS
10
NPS
10
Age 33 - 35
4 IVF
3 Egg Freezing
Ashkenazi Jewish
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
1 IVF With Other Docs
2 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Cohen] quickly responded to emails, never rushed me, got to know me and my husband, and was always professional. I adore Dr. Cohen and he is the only person I ever refer friends to. His staff was fantastic. Fertility treatment sucks, and I never dreaded going to his office knowing I would be met by such warmth by Dr. Cohen and his staff...He was honest, rational, empathetic, supportive, and always accessible...
Gary, Maria, the others [staff at IHR - Chicago] were fantastic. I always looked forward to seeing Gary! Since the staff was small, people got to know you and you got to know them. All the staff were kind and professional...Luckily, our insurance covered most of the service and medications (though we still had considerable expenses). Billing was mostly clear and handled through the University. I never felt pressure to pay before services...
How was your experience with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Cohen said I had a 15% chance of getting pregnant, yet I did. Twice. Dr. Cohen always explained everything extremely well, he was considerate, kind, and even funny. I truly felt like I was treated like an individual.
What's one piece of advice would you give a prospective patient of David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Come prepared and ask as many questions as you have. Dr. Cohen will be honest, and he will not sugarcoat the answers, but he will try his hardest for you.
During treatment, were you treated like a number or a human with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Cohen treated me like a sister. He was honest, rational, empathic, supportive, and always accessible. He quickly responded to emails, never rushed me, got to know me and my husband, and was always professional. I adore Dr. Cohen and he is the only person I ever refer friends to. His staff was fantastic. Fertility treatment sucks, and I never dreaded going to his office knowing I would be met by such warmth by Dr. Cohen and his staff.
Describe the protocols David Cohen used in your cycles at Institute for Human Reproduction (Pinnacle Network Clinic) and their degree of success.
I went to see Dr. Cohen due to genetic issues, but ended up being a "poor responder" to treatment. Dr. Cohen personalized my treatment and, guess what, success!
Describe your experience with the nursing staff at Institute for Human Reproduction (Pinnacle Network Clinic).
Gary, Maria, the others were fantastic. I always looked forward to seeing Gary! Since the staff was small, people got to know you and you got to know them. All the staff were kind and professional.
Describe your experience with Institute for Human Reproduction (Pinnacle Network Clinic).
To clarify... I saw Dr. Cohen when he was the head of the University of Chicago's office. He is now at a different practice. This review is of the UofC's clinic. Their small size is their strength. They can treat patients with respect and kindness.
Describe your experience with your monitoring appointments at Institute for Human Reproduction (Pinnacle Network Clinic).
Monitoring appointments were first-come, first-serve, first thing in the morning, but that worked fine with my work schedule. There was one ultrasound technician, Deb!, who was kind and funny. There were two changing rooms to get changed in and the procedures were quick and easy.
Describe the costs associated with your care under David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic).
Luckily, our insurance covered most of the service and medications (though we still had considerable expenses). Billing was mostly clear and handled through the University. I never felt pressure to pay before services.
NPS
10
Doctor
David Cohen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
10
Age 30 - 31
2 IUI
1 IVF
1 Egg Freezing
PCOS
Poor Egg Quality
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Not sure
dr cohen always had time for me to explain everything. ... When we had a bump in the road dr. Cohen always talked it over with the other doctor [at IHR] to find a solution and to have a what is next plan. He was very knowledgeable and honest with everything we have gone through this far. ... the first ivf was your typical protocol when that wasn't successful dr cohen changed my protocol. He did my medicine different in order to get good eggs.
Don't get discouraged by the staff [at Inst. for Human Repro]. They open up to you and make you feel welcome. If i ever needed anything the front desk was so helpful, loved the blood girl....no bruising ... the ultrasound techs are great to and encouraging ... they were great in getting people in and out [monitoring appointments] and on their way. ... the communication at first wasn't the best but it seemed to get better. There was a little disconnect from them and the doctor but nothing crazy.
How was your experience with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
When we had a bump in the road dr. Cohen always talked it over with the other doctor to find a solution and to have a what is next plan. He was very knowledgeable and honest with everything we have gone through this far.
What's one piece of advice would you give a prospective patient of David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Trust him, if he doesn't have a solution he will find the research and talk to who he has to, to find the best solution for you.
During treatment, were you treated like a number or a human with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
dr cohen always had time for me to explain everything. At first the staff was cold but now being there for so long they are always greeting me by name. I feel welcome now
Describe the protocols David Cohen used in your cycles at Institute for Human Reproduction (Pinnacle Network Clinic) and their degree of success.
the first ivf was your typical protocol when that wasn't successful dr cohen changed my protocol. He did my medicine different in order to get good eggs.
Describe your experience with the nursing staff at Institute for Human Reproduction (Pinnacle Network Clinic).
the communication at first wasn't the best but it seemed to get better. There was a little disconnect from them and the doctor but nothing crazy.
Describe your experience with Institute for Human Reproduction (Pinnacle Network Clinic).
Don't get discouraged by the staff. They open up to you and make you feel welcome. If i ever needed anything the front desk was so helpful, loved the blood girl....no bruising ... the ultrasound techs are great to and encouraging
Describe your experience with your monitoring appointments at Institute for Human Reproduction (Pinnacle Network Clinic).
they were great in getting people in and out and on their way.
Describe the costs associated with your care under David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic).
I am an out of pocket patient and then Dr cohen gave me a discount on top that
Describe David Cohen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Human Reproduction (Pinnacle Network Clinic).
With my age and history of never being pregnant he suggested 1 embryo
What specific things went wrong at Institute for Human Reproduction (Pinnacle Network Clinic)?
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at Institute for Human Reproduction (Pinnacle Network Clinic).
a couple times the nurses weren't on the same page as the doctors or the nurses failed to write my blood work script to the clinic
NPS
8
Doctor
David Cohen
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016 - 2017, Unsuccessful
NPS
10
NPS
10
Age 37 - 38
Donor Eggs
Diminished Ovarian Reserve
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
3 IUI With Other Docs
2 IVF With Other Docs
3 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Cohen is extremely personable, compassionate, and knowledgable in the medical field. He always offers an explanation and does so in a manner that does not feel as if he is belittling you. He also has a great sense of humor, which definitely lightens the mood during times which can be stressful. Dr. Cohen is extremely compassionate and treats you like an individual. I genuinely feel as though he wants success for me, because it would complete my family, not to increase his stats. He is always available to answer questions, and is open to hear my input and questions regarding treatment options. Overall, he has been a wonderful addition to my treatment team!
Dr. Tur-Kaspa [at IHR] did the ERA test on me in November and took too much of a sample, which appears to be unheard of. I had to redo the test, which was stressful. The only positives that came from this is Dr. Cohen did the second test and it came back that I was not receptive during the time that I was transferring. My protocol was adjusted. I also did not have to pay for the second ERA test.... Robin is phenomenal! She is punctual with her communication and always goes above and beyond to inform me of upcoming procedures and will answer any questions that I have.
How was your experience with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Cohen is extremely personable, compassionate, and knowledgable in the medical field. He always offers an explanation and does so in a manner that does not feel as if he is belittling you. He also has a great sense of humor, which definitely lightens the mood during times which can be stressful.
During treatment, were you treated like a number or a human with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Cohen is extremely compassionate and treats you like an individual. I genuinely feel as though he wants success for me, because it would complete my family, not to increase his stats. He is always available to answer questions, and is open to hear my input and questions regarding treatment options. Overall, he has been a wonderful addition to my treatment team!
Describe your experience with your nurse at Institute for Human Reproduction (Pinnacle Network Clinic). (Assigned nurse: Robin)
Robin is phenomenal! She is punctual with her communication and always goes above and beyond to inform me of upcoming procedures and will answer any questions that I have.
Describe your experience with Institute for Human Reproduction (Pinnacle Network Clinic).
There is only one ultrasound tech and phelobotomist that works in the mornings at the Chicago location, which can cause a backup when trying to get to work in the morning. They are organized and are accurate with insurance checks and scheduling.
What specific things went wrong at Institute for Human Reproduction (Pinnacle Network Clinic)?
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Institute for Human Reproduction (Pinnacle Network Clinic).
Dr. Tur-Kaspa did the ERA test on me in November and took too much of a sample, which appears to be unheard of. I had to redo the test, which was stressful. The only positives that came from this is Dr. Cohen did the second test and it came back that I was not receptive during the time that I was transferring. My protocol was adjusted. I also did not have to pay for the second ERA test.
NPS
10
Doctor
David Cohen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 30 - 31
5 IUI
European
Teacher
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. Cohen was regularly available to discuss treatments and our plan. He is very knowledgeable and shared his knowledge in a way that we were able to understand. He is extremely trustworthy and comforting, and I could not imagine having gone through such a difficult process with any other doctor...Dr. Cohen is extremely personable and has a wonderful bedside manner. I felt comfortable with him from the moment we met!...Our first cycle was natural. After a negative test following the first IUI, we tried Clomid, then Letrizole, then back to a stronger dose of Clomid. I did a trigger shot before each IUI, followed by Estrace and Progesterone following each attempt (and for 12 weeks once pregnant).
Dr. Cohen [at Institute for Human Reproduction] was able to provide some discounts when we paid with credit card...Our assigned nurse coordinator was amazing! She was always available to answer questions and explain next steps. We had difficulty with another nurse who did not communicate as well, but it was a one time incident...One time, a presciption was not called in and I had to call the after hours line. We had some billing issues following pregnancy (needed for FSA).
How was your experience with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Cohen was regularly available to discuss treatments and our plan. He is very knowledgeable and shared his knowledge in a way that we were able to understand. He is extremely trustworthy and comforting, and I could not imagine having gone through such a difficult process with any other doctor.
What's one piece of advice would you give a prospective patient of David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Let him guide the way with your input. Ask questions and be informed!
During treatment, were you treated like a number or a human with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Cohen is extremely personable and has a wonderful bedside manner. I felt comfortable with him from the moment we met!
Describe the protocols David Cohen used in your cycles at Institute for Human Reproduction (Pinnacle Network Clinic) and their degree of success.
Our first cycle was natural. After a negative test following the first IUI, we tried Clomid, then Letrizole, then back to a stronger dose of Clomid. I did a trigger shot before each IUI, followed by Estrace and Progesterone following each attempt (and for 12 weeks once pregnant).
Describe your experience with your nurse at Institute for Human Reproduction (Pinnacle Network Clinic). (Assigned nurse: Sue)
Our assigned nurse coordinator was amazing! She was always available to answer questions and explain next steps. We had difficulty with another nurse who did not communicate as well, but it was a one time incident.
Describe the costs associated with your care under David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic).
We paid for everything out of pocket, 100%. However, Dr. Cohen was able to provide some discounts when we paid with credit card.
What specific things went wrong at Institute for Human Reproduction (Pinnacle Network Clinic)?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
Describe the specific things that went wrong at Institute for Human Reproduction (Pinnacle Network Clinic).
One time, a presciption was not called in and I had to call the after hours line. We had some billing issues following pregnancy (needed for FSA).
NPS
10
Doctor
David Cohen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2016, Successful
NPS
10
NPS
10
Age 36 - 40
1 IVF
Male Factor
Recurrent Pregnancy Loss
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Tur-Kaspa is a terrific and knowledgeable Dr. The first live birth took me 7 transfers (3 miscarriages followed by 3 non pregnancies but he stayed positive and tweeted my meds until we got our baby. Then with 1 embryo left 2 years later, he told us about a test that made sure they were transferring at my most receptive window. The ERA test told us that I needed 12 more hours of progesterone so we went for it with just the 1 embryo and I am now 14 weeks pregnant!...
[IHR - Chicago clinic is] Very friendly, helpful and great. Easy parking. Good location right off the expressway...We could always go in at our convenience from 6:45 am-9:30 am Monday -Friday sometimes it was very quick and sometimes it took an hour at the most before completed but not too bad. I didn't have to take off work which was really nice. Never felt like a cattle call...
How was your experience with Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Tur-Kaspa is a terrific and knowledgeable Dr. The first live birth took me 7 transfers (3 miscarriages followed by 3 non pregnancies but he stayed positive and tweeted my meds until we got our baby. Then with 1 embryo left 2 years later, he told us about a test that made sure they were transferring at my most receptive window. The ERA test told us that I needed 12 more hours of progesterone so we went for it with just the 1 embryo and I am now 14 weeks pregnant!
What's one piece of advice would you give a prospective patient of Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
Ask him about the ERA test. And choose him as your dr. He is excellent.
During treatment, were you treated like a number or a human with Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
The staff was super friendly, always treated me by name and made me feel like I was their number one patient. Dr. Tur-Kaspa made me feel special and that he knew me well. Also was kind, funny and personable to my husband as well.
Describe your experience with Institute for Human Reproduction (Pinnacle Network Clinic).
Very friendly, helpful and great. Easy parking. Good location right off the expressway.
Describe your experience with your monitoring appointments at Institute for Human Reproduction (Pinnacle Network Clinic).
We could always go in at our convenience from 6:45 am-9:30 am Monday -Friday sometimes it was very quick and sometimes it took an hour at the most before completed but not too bad. I didn't have to take off work which was really nice. Never felt like a cattle call.
Describe the costs associated with your care under Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic).
Insurance covered most. Frozen transfers were $3000 something (covered) ERA TEST $800 (not covered) Embryo freezing $1300? Hen $800 a year (not covered)
NPS
10
Doctor
Ilan Tur-Kaspa
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2012, Successful
NPS
9
NPS
9
Age 40 - 43
3 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
Native American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Tur-Kaspa explained everything, and when delivering bad news or dismal statistics, he do so with compassion and kindness... He made his email available for any question I thought of and wanted to ask before an appointment. He was on vacation in Israel when I miscarried twins, and he called me personally to convey his condolences.
My nurse coordinator was fantastic... The ultrasound tech at the satellite clinic was always friendly and chatty and super concerned. The doctor himself called me upon occasion. They all genuinely cared about me as a patient and a person.
How was your experience with Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Tur-Kaspa explained everything, and when delivering bad news or dismal statistics, he do so with compassion and kindness. He answered everything I asked, even when I asked the same question over and over again. He made his email available for any question I thought of and wanted to ask before an appointment. He was on vacation in Israel when I miscarried twins, and he called me personally to convey his condolences.
What's one piece of advice would you give a prospective patient of Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
If you don't understand what he says, ask again. And again. Occasionally his accent gets in the way of complete understanding the first time around.
During treatment, were you treated like a number or a human with Ilan Tur-Kaspa at Institute for Human Reproduction (Pinnacle Network Clinic)?
My nurse coordinator was fantastic. She knew me. She could ask me questions about my life, my husband, my family. The ultrasound tech at the satellite clinic was always friendly and chatty and super concerned. The doctor himself called me upon occasion. They all genuinely cared about me as a patient and a person.
Describe your experience with your nurse at Institute for Human Reproduction (Pinnacle Network Clinic). (Assigned nurse: Mary Fowler)
She took the time to know me individually. She *always* had a word of encouragement, and it was my nurse coordinator who convinced me not to give up.
What specific things went wrong at Institute for Human Reproduction (Pinnacle Network Clinic)?
  • Lost paperwork
Describe the specific things that went wrong at Institute for Human Reproduction (Pinnacle Network Clinic).
The financial coordinator once lost my payment for cryo. When that was straightened out, she then forgot to record it so I had to prove that it had been paid. She was a mess, but I hear that she's been let go since then.
NPS
9
Doctor
Ilan Tur-Kaspa
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
9
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018, Unsuccessful
NPS
8
NPS
8
Age 37
European
Income $50K - $99K
Nurse or HC Services
2nd of 3 Docs
1 IUI With Other Docs
Donor Sperm
Neutral
Neutral
Unsuccessful
He [Dr. David Cohen] wanted me to go directly to IVF and we were working with my insurance company to be able to skip the IUI treatments...He returned phone calls right away. He even called once when he was on a plane, just to answer a couple of questions I had. I was very impressed by him. He never made me feel rushed out like he had somewhere else to be. I was always his #1 focus when I was with him ie speaking with him.
I thought the cost of the consultation appointment [at Institute for Human Reproduction] was ridiculously expensive. The charge was over $500 for a 45 minute conversation...the entire office ran very smoothly. It was a very bright and welcoming office. Everyone was friendly and very responsive. I didn't receive a response when requesting a copy of my ultrasound. And when visiting the oak brook location, the office was very dingy and when I was preparing for my ultrasound, there was a dead cockroach on the floor.
How was your experience with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Cohen was great. He returned phone calls right away. He even called once when he was on a plane, just to answer a couple of questions I had. I was very impressed by him. He never made me feel rushed out like he had somewhere else to be. I was always his #1 focus when I was with him ie speaking with him.
What's one piece of advice would you give a prospective patient of David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
You're going to love him.
Describe the protocols David Cohen used in your cycles at Institute for Human Reproduction (Pinnacle Network Clinic) and their degree of success.
He wanted me to go directly to IVF and we were working with my insurance company to be able to skip the IUI treatments.
Describe your experience with the nursing staff at Institute for Human Reproduction (Pinnacle Network Clinic).
I didn't deal much with the nurses but what I did, I thought they were very nice and professional.
Describe your experience with Institute for Human Reproduction (Pinnacle Network Clinic).
I thought the entire office ran very smoothly. It was a very bright and welcoming office. Everyone was friendly and very responsive. I didn't receive a response when requesting a copy of my ultrasound. And when visiting the oak brook location, the office was very dingy and when I was preparing for my ultrasound, there was a dead cockroach on the floor.
Describe the costs associated with your care under David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic).
I thought the cost of the consultation appointment was ridiculously expensive. The charge was over $500 for a 45 minute conversation.
What specific things went wrong at Institute for Human Reproduction (Pinnacle Network Clinic)?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
NPS
8
Doctor
David Cohen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
8
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018, Successful
NPS
7
NPS
10
Age 37
1 Fertility Medications
Unexplained
Income $50K - $99K
Teacher
2nd of 2 Docs
4 IUI With Other Docs
Neutral
Strongly Recommends
Successful
Dr. Cohen’s demeanor is very soothing. He explains every step when doing procedures in calm, comsise way that’s very reassuring to me. He is a excellent communicator. He listens to my concerns and reassures me in realistic way.... He suggested we do Genetic Testing on ourselves and our embryos. Also we are doing a “ freeze all” Protocol, since I had one fresh failed ivf cycle previously with other Doctor. This protocol puts odds in my favor for success.
The nursing staff [at IHR-Chicago] communicates very efficiently via email or phone call, depending what You perfer. They are very prompt when getting back to you. They also are very professional.... They provide Care Coordinators, they are tailored to your needs. Weather I need help with refills of medicine or have questions. They are always readily available.
How was your experience with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr. Cohen’s demeanor is very soothing. He explains every step when doing procedures in calm, comsise way that’s very reassuring to me. He is a excellent communicator. He listens to my concerns and reassures me in realistic way.
What's one piece of advice would you give a prospective patient of David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Ask questions he will be happy to answer them!
During treatment, were you treated like a number or a human with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
They give you individual care. They provide Care Coordinators, they are tailored to your needs. Weather I need help with refills of medicine or have questions. They are always readily available.
Describe the protocols David Cohen used in your cycles at Institute for Human Reproduction (Pinnacle Network Clinic) and their degree of success.
He suggested we do Genetic Testing on ourselves and our embryos. Also we are doing a “ freeze all” Protocol, since I had one fresh failed ivf cycle previously with other Doctor. This protocol puts odds in my favor for success.
Describe your experience with the nursing staff at Institute for Human Reproduction (Pinnacle Network Clinic).
The nursing staff communicates very efficiently via email or phone call, depending what You perfer. They are very prompt when getting back to you. They also are very professional.
Describe your experience with Institute for Human Reproduction (Pinnacle Network Clinic).
I believe strengths are individual protocol are unique and well planned precisely. Also atmosphere is calm, your never rushed. Excellent communication between Doctors and Nurses, they are always on same page. Doctor is very good with changing doses, during stims to increase quality.
NPS
7
Doctor
David Cohen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
2017 - 2018, Unknown Success
NPS
9
NPS
10
Age 30 - 31
3 IUI
Anovulation
Income $50K - $99K
Teacher
2nd of 2 Docs
5 IUI With Other Docs
IVF With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Cohen is a very straight forward guy. He is also very thorough in explaining what happens biologically in every step of the process with every different drug I take. While moat of the visit is strictly down to business, he also takes time to talk with us about our jobs and share bits about his life with us as well. Dr Cohen is very professional and seems to know every obscure question you ask to him and will even have historical information to back it up! He's a very smart guy but also down to earth.
They [the staff at IHR-Chicago] are great at what they do, and are easy to communicate with! They have an email system and also call you every day to let you know your monitoring results. The place is clean and comfy. The location downtown is hard to find on your first go... He prefers to do just one embryo for the FET, but will do 2 for the frozen embryo transfer.
How was your experience with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr Cohen is a very straight forward guy. He is also very thorough in explaining what happens biologically in every step of the process with every different drug I take. While moat of the visit is strictly down to business, he also takes time to talk with us about our jobs and share bits about his life with us as well. Dr Cohen is very professional and seems to know every obscure question you ask to him and will even have historical information to back it up! He's a very smart guy but also down to earth.
What's one piece of advice would you give a prospective patient of David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Just make sufe you leave knowing exactly what your next steps will be. Dr. Cohen will make you feel comfortable.
During treatment, were you treated like a number or a human with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr Cohen always makes me feel very comfortable.
Describe the protocols David Cohen used in your cycles at Institute for Human Reproduction (Pinnacle Network Clinic) and their degree of success.
Weve only done IUI so far, and are starting IVF now after the three standard failed attempts.
Describe your experience with the nursing staff at Institute for Human Reproduction (Pinnacle Network Clinic).
They are a great balance of professional and personable.
Describe your experience with Institute for Human Reproduction (Pinnacle Network Clinic).
They are great at what they do, and are easy to communicate with! They have an email system and also call you every day to let you know your monitoring results. The place is clean and comfy. The location downtown is hard to find on your first go.
Describe the costs associated with your care under David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic).
Covered by insurance
Describe David Cohen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Human Reproduction (Pinnacle Network Clinic).
He prefers to do just one embryo for the FET, but will do 2 for the frozen embryo transfer.
NPS
9
Doctor
David Cohen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Unsuccessful
NPS
7
NPS
8
Age 37 - 39
4 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Unsuccessful
If you know of another kind of treatment that you think might be useful in your situation, bring it up [to Dr. Cohen]. I've done that a few times, and we've added those to our protocol.
Most of the time things go right [at IHR], but I've been frustrated on occasion...I have found myself waiting for a response and feeling unsure about what to do or how to reach someone who will know what my situation is.
What's one piece of advice would you give a prospective patient of David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
If you know of another kind of treatment that you think might be useful in your situation, bring it up. I've done that a few times, and we've added those to our protocol.
During treatment, were you treated like a number or a human with David Cohen at Institute for Human Reproduction (Pinnacle Network Clinic)?
Dr Cohen got to know me and my husband over the last years and the staff at IHR is pretty good about remembering me. There have been mix-ups, but I have not felt like a number.
Describe your experience with your monitoring appointments at Institute for Human Reproduction (Pinnacle Network Clinic).
IHR runs well during monitoring hours. I have only had to wait as long as an hour once. I'm usually done with bloodwork and ultrasound in about 45 minutes or less.
What specific things went wrong at Institute for Human Reproduction (Pinnacle Network Clinic)?
  • Failed to call with results
  • Provided conflicting information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Institute for Human Reproduction (Pinnacle Network Clinic).
A few missteps along the way. My clinic coordinator communicates via email. When she is out of the office, she does not put on an out-of-office auto-reply, which in the middle of an IVF cycle, does not seem responsible. I have found myself waiting for a response and feeling unsure about what to do or how to reach someone who will know what my situation is. We also had a lot of trouble getting the information we needed about donors when we switched to that process. And the clinic mixed up which donor we wanted to work with. Most of the time things go right, but I've been frustrated on occasion.
NPS
7
Doctor
David Cohen
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
NPS
8
Clinic
Institute for Human Reproduction (Pinnacle Network Clinic)
Chicago
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5

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