Island Fertility

6 doctors work here

Rated 5.6
Strongly recommend: 36%Neutral: 26%Don't recommend: 39%5.6
36% strongly recommend
9 reviews
Operations
6.3
6.3
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
6.8
6.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
4
4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
6.5
6.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
5.4
5.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
375
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication is not offered
Providing backup medication is not offered

This clinic has 1 office

Commack
500 Commack Road
Commack, NY 11725

9 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Unsuccessful
NPS
10
NPS
8
Age 31 - 33
2 IUI
1 IVF
Endometriosis
Male Factor
Recurrent Pregnancy Loss
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Neutral
Unsuccessful
I’ve been seeing Dr. Trivax for over two years trying to have a healthy baby, along the way I had one TMFR and 5 chemicals. I still would not change REs after all this heartbreak, because I trust Dr. Trivax. He always does his best to listen, adjust treatments and always takes my concerns into consideration...actually listens and takes your concerns into consideration when making a treatment plan.
It’s [Island Fertility] strength is Dr. Trivax, and weakness is it’s billing/finance dept and long wait times most visits. As a new patient, I would verify with insurance what is covered and copays, because to this day they’re still messing mine up. The ultrasound tech and phlebotomists are always pleasant and great at their jobs...Some nurses were wonderful and helpful, and on occasion some were not. Overall they are easy to get in touch with via portal and respond within one day mostly.
How was your experience with Bradley Trivax at Island Fertility?
I’ve been seeing Dr. Trivax for over two years trying to have a healthy baby, along the way I had one TMFR and 5 chemicals. I still would not change REs after all this heartbreak, because I trust Dr. Trivax. He always does his best to listen, adjust treatments and always takes my concerns into consideration.
What's one piece of advice would you give a prospective patient of Bradley Trivax at Island Fertility?
He is always available for communication which is amazing but wait times can be very long.
During treatment, were you treated like a number or a human with Bradley Trivax at Island Fertility?
Dr. Trivax actually listens and takes your concerns into consideration when making a treatment plan.
Describe the protocols Bradley Trivax used in your cycles at Island Fertility and their degree of success.
I believe my protocols were fairly straightforward, for the egg retrieval I took Gonal F, Cetrotide and Menopur. A lupron trigger was used because I had a bad reaction to pregnyl. When I started to have recurrent chemicals after frozen transfers, he tried to add in whatever could be helpful and each cycle tried something new- a recurrent loss panel, use of Lovenox, adding in prednisone.
Describe your experience with the nursing staff at Island Fertility.
Some nurses were wonderful and helpful, and on occasion some were not. Overall they are easy to get in touch with via portal and respond within one day mostly.
Describe your experience with Island Fertility.
It’s strength is Dr. Trivax, and weakness is it’s billing/finance dept and long wait times most visits. As a new patient, I would verify with insurance what is covered and copays, because to this day they’re still messing mine up. The ultrasound tech and phlebotomists are always pleasant and great at their jobs.
Describe your experience with your monitoring appointments at Island Fertility.
Monitoring hours are between 7:00 to 10:00, and because my husband works night and I live an hour away, I always need the latest appt. I’m not sure about early appts but the late ones usually cost me two hours at the clinic and another two hours of driving. The techs are always pleasant and efficient but wait times seem inevitable.
Describe the costs associated with your care under Bradley Trivax at Island Fertility.
My first ER was covered with medications OOP, cost about $4k. My second upcoming ER is completely OOP and will cost about 17k w meds. Monitoring is covered under my insurance.
Describe Bradley Trivax's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Island Fertility.
Dr. Trivax has been willing to transfer two embryos at once if I wanted to after three chemicals following FETs.
10
Doctor
Bradley Trivax
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Island Fertility
Commack
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unsuccessful
NPS
0
NPS
0
1 Fertility Medications
PCOS
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr.Stelling liked to joke and would mumble through treatment and any answers we had questions to, but didn't explain in great detail and would just be as vague as possible and pushed it along. He also would say things such as how insemination and intercourse isn't much different, later changing to tell us that insemination is definitely better. He also make it sound like a choice, and never informed us that they could both be done. When my wife asked about a pain she felt, he quickly brushed it off and didn't explain what it could be...
the greatest weakness [of Island Fertility] is lack of communication in any way for everything with patients, what tests you're taking, explaining the results, etc...When we saw nurses (and we still don't know if we had a specific nurse or not) they only explained that we needed another appointment and quickly left the room if we didn't stop and force them to answer what the last blood test was for or what's going on. Only once did we see a NP and she broadly went over a couple of things, but we didn't see her again and it was short and basic enough...
How was your experience with James Stelling at Island Fertility?
As stated before, Dr.Stelling liked to joke and would mumble through treatment and any answers we had questions to, but didn't explain in great detail and would just be as vague as possible and pushed it along. He also would say things such as how insemination and intercourse isn't much different, later changing to tell us that insemination is definitely better. He also make it sound like a choice, and never informed us that they could both be done. When my wife asked about a pain she felt, he quickly brushed it off and didn't explain what it could be.
What's one piece of advice would you give a prospective patient of James Stelling at Island Fertility?
Joke less, explain more. Give the steps needed in detail to patients asking. If a patient is looking for the best success rate, give that information honestly and openly, don't wait until a patient spends 2k (as we did) or more then asks about it before saying it's more successful or you can do both. The goal is to create life, not joke about how you "got your sister pregnant, but I'm not from west virginia", Focus on giving all the information needed for patients first.
During treatment, were you treated like a number or a human with James Stelling at Island Fertility?
Never given explanations in any detail as to what tests were for, never told what to do to improve diet/health for fertility, semen results were never explained at all even after being asked, never told about the trigger shot, what it was or what it was for, only told to order it and then told about it on the day of ovulation by another doctor. When asking medical questions, never given any explanations in any detail. The doctor joked more than provided actual medical info. The front desk was extremely mean and rude to us, we were never informed at what appointments to make and then the check out woman would have a mean attitude when we told her we didn't know. Nurses almost never explained what blood tests were for or what was happening, only that we needed to make another appointment. Dr.Stelling told us that there isn't much of a difference between insemination or intercourse, then after timed intercourse failed he changed to say that insemination was definitely better. We would show up never knowing what we were there for until the moment they drew blood and we had to ask clearly. It was an extremely stressful and horrible experience from the beginning when they treated us as though we knew everything already. .
Describe the protocols James Stelling used in your cycles at Island Fertility and their degree of success.
I really couldn't say in any detail since he never went into depth about it and just quickly brushed past it all as though he was explaining something we already knew and had to say it fast.
Describe your experience with the nursing staff at Island Fertility.
When we saw nurses (and we still don't know if we had a specific nurse or not) they only explained that we needed another appointment and quickly left the room if we didn't stop and force them to answer what the last blood test was for or what's going on. Only once did we see a NP and she broadly went over a couple of things, but we didn't see her again and it was short and basic enough.
Describe your experience with Island Fertility.
I can't see many strengths at all to be honest. Weaknesses are far too many to write here, primarily the greatest weakness is lack of communication in any way for everything with patients, what tests you're taking, explaining the results, etc. And it would be nice if people didn't have a dismissive attitude, but what's more important of all is communicating with patients about their care clearly.
Describe the costs associated with your care under James Stelling at Island Fertility.
Unknown at this point for the first month since it was covered by insurance. Once fertility care began they charged $2100 for each cycle with 6 visits, whether or not we got to see him. We were not able to schedule an appointment with him and were told to just ask to see him if we were there.
What specific things went wrong at Island Fertility?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Island Fertility.
I have stated earlier that protocols and tests were never explained, sometimes in depth, sometimes not at all which affected our personal actions for a successful outcome.
0
Doctor
James Stelling
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Island Fertility
Commack
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 25 - 26
1 IVF
Male Factor
European
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Stelling is extremely knowledgable and very patient. He has no problem answering as many questions as you have and explains things thoroughly. He does not have a big ego and therefore has no problem with you questioning your treatment plan. If I had any urgent needs he would always respond quickly to me via phone call or email. Throughout my process he has always been kind, reassuring, positive and empathetic...
The nursing staff [at Island Fertility] was very compassionate and always promptly returned calls and emails...All monitoring appointments were typically in the early morning-early afternoon...The clinic is very well run, well staffed and clean. The clinical staff such as the doctors, nurses, sono tech, and phlebotomists are all excellent. The main weakness of the clinic is the front desk staff who often seem annoyed or like they cannot be bothered...
How was your experience with James Stelling at Island Fertility?
Dr. Stelling is extremely knowledgable and very patient. He has no problem answering as many questions as you have and explains things thoroughly. He does not have a big ego and therefore has no problem with you questioning your treatment plan. If I had any urgent needs he would always respond quickly to me via phone call or email. Throughout my process he has always been kind, reassuring, positive and empathetic.
What's one piece of advice would you give a prospective patient of James Stelling at Island Fertility?
Feel free to ask as many questions as you want and ask him to explain further if you need.
During treatment, were you treated like a number or a human with James Stelling at Island Fertility?
Dr. Stelling always remembers his patients and their information. He always reviews your results/chart before speaking with you. He understands how difficult IVF can be and empathizes.
Describe the protocols James Stelling used in your cycles at Island Fertility and their degree of success.
I used Menopur 75 & Gonal 200 for retrieval. We also used ICSI due to severe male factor.
Describe your experience with the nursing staff at Island Fertility.
The nursing staff was very compassionate and always promptly returned calls and emails.
Describe your experience with Island Fertility.
The clinic is very well run, well staffed and clean. The clinical staff such as the doctors, nurses, sono tech, and phlebotomists are all excellent. The main weakness of the clinic is the front desk staff who often seem annoyed or like they cannot be bothered.
Describe your experience with your monitoring appointments at Island Fertility.
All monitoring appointments were typically in the early morning-early afternoon
Describe the costs associated with your care under James Stelling at Island Fertility.
Our insurance covered most of the expenses. I had copays for every visit and the medications. Also paid out of pocket for PGT testing which was around $5,000.
Describe James Stelling's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Island Fertility.
Dr. Stelling encourages younger patients with no history of re-occuring loss to do single embryo transfers which is what I did. He explained it is recommended for the the health and safety of mom and baby. He does multiple embryo transfers based on specific medical criteria/age.
What specific things went wrong at Island Fertility?
  • Lost appointments
10
Doctor
James Stelling
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Island Fertility
Commack
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
8
Age 35
2 IUI
1 IVF
Diminished Ovarian Reserve
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Neutral
Successful
Dr. Stelling made sure to discuss my case with me, not general protocols or treatments. The visits felt tailored to my specific situation and goals...managed by medical care as well as my expectations and fears. He might talk faster than any doctor I've had before, but was always willing to slow down and explain again if asked. Our numbers didn't look great on paper and we knew from the start what we might be facing, but things worked out faster and better than expected
There was issues along the way [at Island Fertility] with the office providing accurate information about my coverage. This resulted in quite a bit of extra stress on multiple occasions. I spoke to the practice manager, who seemed understanding and promised resolution, but there was no follow through there. This does not to me take away from the care, but something to keep in mind that you are largely on your own to figure it all out.
How was your experience with James Stelling at Island Fertility?
We had our consultation with Dr. Stelling via telemedicine, as it was in the middle of the early pandemic. He spent 50+ minutes with me and my husband that day and when the call ended my husband the skeptic said "he's our guy!" I felt that way after each visit. Through the ups and the downs of the process, Dr. Stelling managed by medical care as well as my expectations and fears. He might talk faster than any doctor I've had before, but was always willing to slow down and explain again if asked. Our numbers didn't look great on paper and we knew from the start what we might be facing, but things worked out faster and better than expected. After one round of IVF I'm currently 15 weeks with a healthy baby boy. Incredibly grateful to Dr. Stelling for making this dream a reality for us.
What's one piece of advice would you give a prospective patient of James Stelling at Island Fertility?
Don't hesitate to ask him to repeat himself, he doesn't ever seem to mind. It's more important to understand.
During treatment, were you treated like a number or a human with James Stelling at Island Fertility?
Dr. Stelling made sure to discuss my case with me, not general protocols or treatments. The visits felt tailored to my specific situation and goals.
Describe the protocols James Stelling used in your cycles at Island Fertility and their degree of success.
OCP, Menopur 150 and Gonal 300 6 days, add Cetrotide 5 days, just Cetrotide last day, then HCG if I remember correctly.
Describe your experience with the nursing staff at Island Fertility.
Excellent, efficient, compassionate and knowledgable.
Describe your experience with Island Fertility.
There was issues along the way with the office providing accurate information about my coverage. This resulted in quite a bit of extra stress on multiple occasions. I spoke to the practice manager, who seemed understanding and promised resolution, but there was no follow through there. This does not to me take away from the care, but something to keep in mind that you are largely on your own to figure it all out.
Describe the costs associated with your care under James Stelling at Island Fertility.
Once our out of pocket max was met, there was little cost associated with treatment aside from egg freezing and storage.
What specific things went wrong at Island Fertility?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Island Fertility.
Described previously
10
Doctor
James Stelling
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Island Fertility
Commack
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 32 - 34
4 IUI
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
Unexplained
Income $50K - $99K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Trivax was very open to transferring two embryos . Especially in my case where we just wanted one to be a healthy pregnancy...always had a an amazing way of keeping me positive and uplifted after a failed cycle . He always took the time to talk to me , tell me all the pros versus cons out of cycles , what we would do next , what we can do differently . He always told me I will become a mother , my Road is just unfortunately a bumpy one .
I was always able to schedule my monitoring appointments [at Island Fertility] to coordinate with my work schedule . Usually they liked blood and sono done before 10am so it could be sent out for results later in the afternoon. I never EVER had a scheduling conflict and was always accommodated...My total cost for IVF not including meds was $10,000 . This included , retrieval anesthesia , transfer...I definitely feel that there are way more strengths than weaknesses for Island Fertility . The office itself is a little cold in the waiting room , I think that’s mostly all fertility clinics . They pretty much run on time for all monitoring appointments with a glitch here and there . My only issue I would say is to request to see the doctor of your choice on each monitoring appointment , if you don’t they will have you speak with a different doctor and sometimes that can leave you unsure of your protocol or results .
How was your experience with Bradley Trivax at Island Fertility?
Dr Trivax is an extremely knowledgeable, compassionate doctor . He made me feel comfortable with every decision my husband and I had to make . If it was not for him , I would have given up a long time ago . He explains every procedure in depth , makes you feel calm & confident about upcoming surgeries/procedures . I have referred two friends to him , both felt the same way and wound up pregnant . If I had insurance coverage I would love to remain his patient .
What's one piece of advice would you give a prospective patient of Bradley Trivax at Island Fertility?
You will never go any where else once you get to know Dr Trivax . Request him for all monitoring appointments .
During treatment, were you treated like a number or a human with Bradley Trivax at Island Fertility?
Dr Trivax always had a an amazing way of keeping me positive and uplifted after a failed cycle . He always took the time to talk to me , tell me all the pros versus cons out of cycles , what we would do next , what we can do differently . He always told me I will become a mother , my Road is just unfortunately a bumpy one .
Describe the protocols Bradley Trivax used in your cycles at Island Fertility and their degree of success.
My first IVF that I did with another clinic was a fail . Being that I have a low AMH , they surpressed my ovaries so much I had no follicles . When I started my first IVF with Dr Trivax , I voiced my concern about my previous cycle so we tried the “ antagonist approach . I was on Femara 2 pills per day , 225 units of Follistim , 150 units of Menopur , and after 7 days we added two doses of ganarellix twice a day until retrieval , and also an HCG trigger shot . This cycle was succesful with 6 mature eggs retrieved , 4 fertilized , 3 made it to day 5 . I transferred one AA Embryo 5 days after retrieval , I was successful and stayed pregnant until 10 weeks , unfortunately I had a missed miscarriage due to a chromosomal abnormality . Due to insurance coverage and my age we did not to PGS . For my IUIs we also tried injectable meds , either gonal f or follistim in conjunction with Femara . I had 4-6 follicles each IUI but no pregnancy .
Describe your experience with your nurse at Island Fertility. (Assigned nurse: Fran , Sam , Annette )
The nursing staff of Island Fertility , I don’t even know where to start . I’ve been with these women for two years and although I wish I’d be able to leave them , I love them all . Everyone was always rooting me on , telling me positive things after each procedure , ( this is it I know it ) ( yiur going to be pregnant I know it ) and regardless if it didn’t happen , the way they helped me stay positive was what mattered . When I had bad news , they would tell me to call at anytime with questions or concerns . If I had a bad day and would be upset in the office , they would personally come over and talk to me and hug me and tell me everything will be ok . I’ve built relationships with these women and I truly felt they wanted me to succeed and all were so supportive and there for me !
Describe your experience with Island Fertility.
I definitely feel that there are way more strengths than weaknesses for Island Fertility . The office itself is a little cold in the waiting room , I think that’s mostly all fertility clinics . They pretty much run on time for all monitoring appointments with a glitch here and there . My only issue I would say is to request to see the doctor of your choice on each monitoring appointment , if you don’t they will have you speak with a different doctor and sometimes that can leave you unsure of your protocol or results .
Describe your experience with your monitoring appointments at Island Fertility.
I was always able to schedule my monitoring appointments to coordinate with my work schedule . Usually they liked blood and sono done before 10am so it could be sent out for results later in the afternoon. I never EVER had a scheduling conflict and was always accommodated .
Describe the costs associated with your care under Bradley Trivax at Island Fertility.
I am a self pay patient . My monitoring was billed through insurance , My total cost for IVF not including meds was $10,000 . This included , retrieval anesthesia , transfer . My medications were donated to me by former IVF patients who didn’t need them anymore .
Describe Bradley Trivax's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Island Fertility.
Dr Trivax was very open to transferring two embryos . Especially in my case where we just wanted one to be a healthy pregnancy .
What specific things went wrong at Island Fertility?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Island Fertility.
I only ever had one issue , and that was whenever I would call . I asked for results to be faxed over to a MFM and when I arrived for my appointment they did not have the results . The situation was quickly rectified when I called Island Fertility and let them know .
10
Doctor
Bradley Trivax
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Island Fertility
Commack
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
9
Age 34
1 Fertility Medications
Anovulation
Endometriosis
Male Factor
PCOS
Recurrent Pregnancy Loss
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Safier] explained our course of treatment well. As a nurse I know and understand the medical aspect. She took the time to thoroughly make sure my husband understood what was going on too.... she has answered every concern and weighed every option with us. She made it clear that she wants us to get pregnant just as much as we want it. Not just another doctor pushing pills and treatments “hoping” for the best.
The nurses [Island Fertility] are amazing. The medical assistants are ok.... Insurance coverage was explained and then copays were not thoroughly explained I suppose. I was told one fee for testing and another for seeing the dr. So days I didn’t see the dr and only had labs drawn I was paying both fees. In perspective it’s a lot less than someone without great coverage. Just unclear.
How was your experience with Lauren Safier at Island Fertility?
She explained our course of treatment well. As a nurse I know and understand the medical aspect. She took the time to thoroughly make sure my husband understood what was going on too. With a hiccup regarding testing that requires surgery now, even though I was ready to do IUI this month, she has answered every concern and weighed every option with us. She made it clear that she wants us to get pregnant just as much as we want it. Not just another doctor pushing pills and treatments “hoping” for the best.
What's one piece of advice would you give a prospective patient of Lauren Safier at Island Fertility?
She listens so don’t be afraid to talk things aloud with her and ask all the questions no matter how small or stupid you think they are.
During treatment, were you treated like a number or a human with Lauren Safier at Island Fertility?
She listens, explains thoroughly, and validly takes concerns of mine into the course of our treatment.
Describe the protocols Lauren Safier used in your cycles at Island Fertility and their degree of success.
No results yet
Describe your experience with the nursing staff at Island Fertility.
The nurses are amazing. The medical assistants are ok. There’s one that I can’t stand. She doesn’t listen and always ends up sticking me over and over for labs until she finally gets someone else after hurting me. I know I’m tough and I’ve been drawing blood for over 10 years. I’m not a wimp or anything like that. It’s like she forgets there’s a human on the other side of the needle and not just a specimen.
Describe your experience with Island Fertility.
Insurance coverage was explained and then copays were not thoroughly explained I suppose. I was told one fee for testing and another for seeing the dr. So days I didn’t see the dr and only had labs drawn I was paying both fees. In perspective it’s a lot less than someone without great coverage. Just unclear. Office otherwise is very nice, optimistic, and supportive.
Describe the costs associated with your care under Lauren Safier at Island Fertility.
Just copays so far and medicine expenses
Describe Lauren Safier's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Island Fertility.
No experience
What specific things went wrong at Island Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Island Fertility.
I was told I could have my salon sono and follicle count same visit. I made the appointment and the day before someone called and said no because of billing reasons. I work nights and this is a commute for me. So to have to go in two mornings in a row after working all night is a lot. And the appointments are usually running a little behind. Still not sure if it’s because of insurance or greed.
9
Doctor
Lauren Safier
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Island Fertility
Commack
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
4
NPS
0
Age 35
3 IUI
European
Income $100K - $199K
Teacher
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Successful
Dr Trivax was fine. He was kind and patient. He was not very informative- but I had heavily researched everything so that did not bother me. He was freqeuntly not there...letrozle, trigger shots, iui; never explained why...I am now 20 weeks pregnant
NP (Elise) [at Island Fertility] were amazing...sonogram technicians and phlebotomists were kind and patient...financial/billing/paperwork side of the office has been a total and complete nightmare...I owe thousands, despite insurance covering all of the procedures, due to the way they handled my paperwork.
How was your experience with Bradley Trivax at Island Fertility?
Dr Trivax was fine. He was kind and patient. He was not very informative- but I had heavily researched everything so that did not bother me. He was freqeuntly not there. I often saw a different dr without notice or the NP, also without notice. I showed up for 2 iuis with the NP despite being scheduled with trivax
What's one piece of advice would you give a prospective patient of Bradley Trivax at Island Fertility?
More explaining
Describe the protocols Bradley Trivax used in your cycles at Island Fertility and their degree of success.
letrozle, trigger shots, iui; never explained why
Describe your experience with the nursing staff at Island Fertility.
Nursing was fine.
Describe your experience with Island Fertility.
Run from this office!!!! I very badly want to give a five start rating and good review because I did finally get pregnant….but ultimately cannot due to the supports staff total lack of responsibility and complete incompetence. Dr Trivax and the NP (Elise) were amazing. I am now 20 weeks pregnant, something I never thought was possible. The sonogram technicians and phlebotomists were kind and patient. However, the financial/billing/paperwork side of the office has been a total and complete nightmare. I cannot urge you strongly enough to not use this office as you will be financially responsible for their incompetence. I owe thousands, despite insurance covering all of the procedures, due to the way they handled my paperwork. I am not the only one- I have coworkers and friends who have used this office and also have dealt with this same situation, as well as far worse ones (like misplacing someone embryos). The long detailed explanation: I first made an appointment in December of 2022 upon the referral of my obgyn. I had a miscarriage, followed by over a year of infertility. The first appointment they offered was in March of 2023. I booked it and found out the insurance I had at the time did not cover anything. Ultimately, I wound up taking a new job, drastically cutting my salary, in order to have insurance that would cover the fertility treatments. My new insurance wouldn’t being until April of 2023. I called the office, pushed back the appointment, and provided my updated insurance information. A few days before the appointment, you have to fill out paperwork on the patient portal. I saw my old insurance was listed as my current insurance. I updated it on the portal, then called the office to update, for a third time, my insurance information. They didn’t update it. They listed my old insurance as my primary insurance and my current insurance as my secondary insurance. It took three more phone calls on my part, then a call from my husband and going in person to an appointment before the correct insurance was reflected. This should have been the first red flag. Prior to our first appointment, I called my insurance company. Everything was covered. Unlimited rounds of IUIs and 3 rounds of IVF per lifetime. Jump to July, four months later- after three rounds of IUIs, I am finally pregnant. I receive a phone call from island fertility asking for a referral. This is something typically done long before the first appointment. Had they updated the insurance, like I requested repeatedly, this would’ve been handled months ago. The woman on the phone just asks that I call my obgyn and get a referral letter with some basic information. I do and my obgyn office sends it over. A week later I get a call from island fertility saying they never got it. I call my obgyn and they provide me with the time and confirmation number of the fax. Island fertility insists they don’t have it. Obgyn send over another one. Same thing happens. I then contact my primary dr, as my OBGYN office informs me that my insurance will only accept a referral from a primary- isn’t this something island fertility should know?! The same thing happens. My primary sends over two letters. I go back and forth for WEEKS over whether or not the other offices sent the referral letters. The girl from island fertility just keeps claiming they don’t have them and keeps sayings she’s “new” and doesn’t really know what’s going on- tells me over and over someone more experienced will call me to figure out what’s happening. They never call. It’s just the new girl calling me each week asking for a referral. Eventually, someone else calls me asking for the referral; I explain the situation. She says the drs office has to send the referral to my insurance not island fertility. Why is island fertility then checking their fax records each week, telling me they never got anything from either of my drs if that’s not even the protocol? Terribly trained staff. The attitudes from the girls I spoke with during this time were shocking. I started receiving bills for procedures that are covered by my insurance. I go back and forth with island fertility and back and forth with my insurance. Island fertility didn’t send over proper paperwork and were missing images from scans so Insurance denied coverage- island fertility mails me the bill…. I somehow owe $1900 because they didn’t do their job properly?! Two weeks ago (October) I receive a call. My IUI has been denied.. my first one, that happened in May, was just processed and denied. Due to their incompetence ONCE AGAIN. I had three IUIs in total, which typically run 3-5k out of pocket. I’m looking at possibly 17k worth of medical debt for procedures that would’ve been covered if ISLAND FERTILITY DID THEIR JOB PROPERLY! There are plenty of other fertility clinics- go use someone else! This was such a headache and it’s really just beginning! Unless you want to go into financial debt and get a lawyer, I’d suggest going ANYWHERE else!!!
Describe the costs associated with your care under Bradley Trivax at Island Fertility.
My insurance typically covers everything- due to Island fertility incompetence, I am financially responsible and almost 20k in debit
Describe Bradley Trivax's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Island Fertility.
n/a
What specific things went wrong at Island Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Island Fertility.
Run from this office!!!! I very badly want to give a five start rating and good review because I did finally get pregnant….but ultimately cannot due to the supports staff total lack of responsibility and complete incompetence. Dr Trivax and the NP (Elise) were amazing. I am now 20 weeks pregnant, something I never thought was possible. The sonogram technicians and phlebotomists were kind and patient. However, the financial/billing/paperwork side of the office has been a total and complete nightmare. I cannot urge you strongly enough to not use this office as you will be financially responsible for their incompetence. I owe thousands, despite insurance covering all of the procedures, due to the way they handled my paperwork. I am not the only one- I have coworkers and friends who have used this office and also have dealt with this same situation, as well as far worse ones (like misplacing someone embryos). The long detailed explanation: I first made an appointment in December of 2022 upon the referral of my obgyn. I had a miscarriage, followed by over a year of infertility. The first appointment they offered was in March of 2023. I booked it and found out the insurance I had at the time did not cover anything. Ultimately, I wound up taking a new job, drastically cutting my salary, in order to have insurance that would cover the fertility treatments. My new insurance wouldn’t being until April of 2023. I called the office, pushed back the appointment, and provided my updated insurance information. A few days before the appointment, you have to fill out paperwork on the patient portal. I saw my old insurance was listed as my current insurance. I updated it on the portal, then called the office to update, for a third time, my insurance information. They didn’t update it. They listed my old insurance as my primary insurance and my current insurance as my secondary insurance. It took three more phone calls on my part, then a call from my husband and going in person to an appointment before the correct insurance was reflected. This should have been the first red flag. Prior to our first appointment, I called my insurance company. Everything was covered. Unlimited rounds of IUIs and 3 rounds of IVF per lifetime. Jump to July, four months later- after three rounds of IUIs, I am finally pregnant. I receive a phone call from island fertility asking for a referral. This is something typically done long before the first appointment. Had they updated the insurance, like I requested repeatedly, this would’ve been handled months ago. The woman on the phone just asks that I call my obgyn and get a referral letter with some basic information. I do and my obgyn office sends it over. A week later I get a call from island fertility saying they never got it. I call my obgyn and they provide me with the time and confirmation number of the fax. Island fertility insists they don’t have it. Obgyn send over another one. Same thing happens. I then contact my primary dr, as my OBGYN office informs me that my insurance will only accept a referral from a primary- isn’t this something island fertility should know?! The same thing happens. My primary sends over two letters. I go back and forth for WEEKS over whether or not the other offices sent the referral letters. The girl from island fertility just keeps claiming they don’t have them and keeps sayings she’s “new” and doesn’t really know what’s going on- tells me over and over someone more experienced will call me to figure out what’s happening. They never call. It’s just the new girl calling me each week asking for a referral. Eventually, someone else calls me asking for the referral; I explain the situation. She says the drs office has to send the referral to my insurance not island fertility. Why is island fertility then checking their fax records each week, telling me they never got anything from either of my drs if that’s not even the protocol? Terribly trained staff. The attitudes from the girls I spoke with during this time were shocking. I started receiving bills for procedures that are covered by my insurance. I go back and forth with island fertility and back and forth with my insurance. Island fertility didn’t send over proper paperwork and were missing images from scans so Insurance denied coverage- island fertility mails me the bill…. I somehow owe $1900 because they didn’t do their job properly?! Two weeks ago (October) I receive a call. My IUI has been denied.. my first one, that happened in May, was just processed and denied. Due to their incompetence ONCE AGAIN. I had three IUIs in total, which typically run 3-5k out of pocket. I’m looking at possibly 17k worth of medical debt for procedures that would’ve been covered if ISLAND FERTILITY DID THEIR JOB PROPERLY! There are plenty of other fertility clinics- go use someone else! This was such a headache and it’s really just beginning! Unless you want to go into financial debt and get a lawyer, I’d suggest going ANYWHERE else!!!
4
Doctor
Bradley Trivax
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
0
Clinic
Island Fertility
Commack
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 36 - 37
Tubal Blockage
Uterine Fibroids
Income $100K - $199K
Marketer or PR
3rd of 3 Docs
8 IUI With Other Docs
IVF With Other Docs
1 Egg Freezing With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
he [Dr. Bradley Trivax] was able to help my wife and I have our baby, after many years of trying...Kind, compassionate, sense of humor, attentive, skilled, and motivated to help. As a patient, we were treated like gold. Honestly, I have no complaints about this man, nor suggestions for better care. He really walked us through everything perfectly AND helped us achieve all we wanted.
Egg Retrieval and IVF [at Island Fertility]. As well as Fibroid removal...Clean, aesthetic, and bright. Sometimes frustrating wait times. Be prepared to have some flexibility in scheduling, even though that can be hard. Also, be clear in what you are looking for and make appointments in a timely manner, so you have first dibs on certain times, because they can fill up fast...[nurses are] Attentive, caring, considerate, respectful, and kind.
How was your experience with Bradley Trivax at Island Fertility?
Kind, compassionate, sense of humor, attentive, skilled, and motivated to help. As a patient, we were treated like gold. Honestly, I have no complaints about this man, nor suggestions for better care. He really walked us through everything perfectly AND helped us achieve all we wanted.
What's one piece of advice would you give a prospective patient of Bradley Trivax at Island Fertility?
Be up front with what you want. He is very direct, open, and easy to talk to.
During treatment, were you treated like a number or a human with Bradley Trivax at Island Fertility?
BEST DOCTOR- Have no idea how anyone could leave less than 10 stars for Dr. Trivax. He is a kind, funny, and SKILLED doctor who truly cares for his patients, their needs, and their wishes. He provides the best possible outcomes for them. He has given me immeasurable gifts over years of care with him. First, and most importantly, he was able to help my wife and I have our baby, after many years of trying. He really has magical abilities. He also effectively has been treating me for a large painful and persistent fibroid. I had surgery previously with a different surgeon and the after-effects were less than pleasant. With him, the post-surgery effects were super minimal... I barely knew I even had surgery. I don't know how he does it. But this man is a miracle. Thank you Dr. Trivax!
Describe the protocols Bradley Trivax used in your cycles at Island Fertility and their degree of success.
Egg Retrieval and IVF. As well as Fibroid removal.
Describe your experience with the nursing staff at Island Fertility.
Attentive, caring, considerate, respectful, and kind.
Describe your experience with Island Fertility.
Clean, aesthetic, and bright. Sometimes frustrating wait times. Be prepared to have some flexibility in scheduling, even though that can be hard. Also, be clear in what you are looking for and make appointments in a timely manner, so you have first dibs on certain times, because they can fill up fast.
Describe the costs associated with your care under Bradley Trivax at Island Fertility.
Unfortunately the costs were high because our insurance did not cover fertility treatment.
Describe Bradley Trivax's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Island Fertility.
n/a
10
Doctor
Bradley Trivax
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Island Fertility
Commack
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2021 - 2022, Consult
NPS
10
NPS
8
Age 33 - 34
2 Fertility Medications
Recurrent Pregnancy Loss
Unexplained
Latinx
Income $100K - $199K
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Successful
he [Dr. Avner Hershlag] was great. all around he cared he was very knowledgeable. i learned a lot from him. he loves what he does. i didn't use him for my over all treatment because of the cost of his clinic. money was the only issue i had...he was very against transferring more than one embryo...he cared explained everything. i could tell he has my best interest in his heart.
they're [Island Fertility] efficient call you back quick. but their super busy they don't care to help with your schedule and their basic and cold. sometimes i felt rushed. they care about collecting the money...ivf was recommended with frozen embryo transfer and PGt testing was highly advise to hopefully prevent future miscarriage's.
How was your experience with Avner Hershlag at Island Fertility?
he was great. all around he cared he was very knowledgeable. i learned a lot from him. he loves what he does. i didn't use him for my over all treatment because of the cost of his clinic. money was the only issue i had.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Island Fertility?
n/a
During treatment, were you treated like a number or a human with Avner Hershlag at Island Fertility?
he cared explained everything. i could tell he has my best interest in his heart.
Describe the protocols Avner Hershlag used in your cycles at Island Fertility and their degree of success.
ivf was recommended with frozen embryo transfer and PGt testing was highly advise to hopefully prevent future miscarriage's.
Describe your experience with the nursing staff at Island Fertility.
they were basic
Describe your experience with Island Fertility.
they're efficient call you back quick. but their super busy they don't care to help with your schedule and their basic and cold. sometimes i felt rushed. they care about collecting the money.......overall not bad
Describe the costs associated with your care under Avner Hershlag at Island Fertility.
25,000 dollars
Describe Avner Hershlag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Island Fertility.
he was very against transferring more than one embryo
What specific things went wrong at Island Fertility?
  • Failed to send your chart to another clinic
10
Doctor
Avner Hershlag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Island Fertility
Commack
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5