Island Fertility

strengths: fast. get you in and out.. all the nurses know what to do, fast effective. weaknesses: front of house is not welcoming! if I was treated by a smiling face at my 6:30 aam appointment it would make the whole experience much more enjoyable!

It’s strength is Dr. Trivax, and weakness is it’s billing/finance dept and long wait times most visits. As a new patient, I would verify with insurance what is covered and copays, because to this day they’re still messing mine up. The ultrasound tech and phlebotomists are always pleasant and great at their jobs.

I can't see many strengths at all to be honest. Weaknesses are far too many to write here, primarily the greatest weakness is lack of communication in any way for everything with patients, what tests you're taking, explaining the results, etc. And it would be nice if people didn't have a dismissive attitude, but what's more important of all is communicating with patients about their care clearly.

The clinic is very well run, well staffed and clean. The clinical staff such as the doctors, nurses, sono tech, and phlebotomists are all excellent. The main weakness of the clinic is the front desk staff who often seem annoyed or like they cannot be bothered.

There was issues along the way with the office providing accurate information about my coverage. This resulted in quite a bit of extra stress on multiple occasions. I spoke to the practice manager, who seemed understanding and promised resolution, but there was no follow through there. This does not to me take away from the care, but something to keep in mind that you are largely on your own to figure it all out.

I definitely feel that there are way more strengths than weaknesses for Island Fertility . The office itself is a little cold in the waiting room , I think that’s mostly all fertility clinics . They pretty much run on time for all monitoring appointments with a glitch here and there . My only issue I would say is to request to see the doctor of your choice on each monitoring appointment , if you don’t they will have you speak with a different doctor and sometimes that can leave you unsure of your protocol or results .

Insurance coverage was explained and then copays were not thoroughly explained I suppose. I was told one fee for testing and another for seeing the dr. So days I didn’t see the dr and only had labs drawn I was paying both fees. In perspective it’s a lot less than someone without great coverage. Just unclear. Office otherwise is very nice, optimistic, and supportive.

Run from this office!!!! I very badly want to give a five start rating and good review because I did finally get pregnant….but ultimately cannot due to the supports staff total lack of responsibility and complete incompetence. Dr Trivax and the NP (Elise) were amazing. I am now 20 weeks pregnant, something I never thought was possible. The sonogram technicians and phlebotomists were kind and patient. However, the financial/billing/paperwork side of the office has been a total and complete nightmare. I cannot urge you strongly enough to not use this office as you will be financially responsible for their incompetence. I owe thousands, despite insurance covering all of the procedures, due to the way they handled my paperwork. I am not the only one- I have coworkers and friends who have used this office and also have dealt with this same situation, as well as far worse ones (like misplacing someone embryos). The long detailed explanation: I first made an appointment in December of 2022 upon the referral of my obgyn. I had a miscarriage, followed by over a year of infertility. The first appointment they offered was in March of 2023. I booked it and found out the insurance I had at the time did not cover anything. Ultimately, I wound up taking a new job, drastically cutting my salary, in order to have insurance that would cover the fertility treatments. My new insurance wouldn’t being until April of 2023. I called the office, pushed back the appointment, and provided my updated insurance information. A few days before the appointment, you have to fill out paperwork on the patient portal. I saw my old insurance was listed as my current insurance. I updated it on the portal, then called the office to update, for a third time, my insurance information. They didn’t update it. They listed my old insurance as my primary insurance and my current insurance as my secondary insurance. It took three more phone calls on my part, then a call from my husband and going in person to an appointment before the correct insurance was reflected. This should have been the first red flag. Prior to our first appointment, I called my insurance company. Everything was covered. Unlimited rounds of IUIs and 3 rounds of IVF per lifetime. Jump to July, four months later- after three rounds of IUIs, I am finally pregnant. I receive a phone call from island fertility asking for a referral. This is something typically done long before the first appointment. Had they updated the insurance, like I requested repeatedly, this would’ve been handled months ago. The woman on the phone just asks that I call my obgyn and get a referral letter with some basic information. I do and my obgyn office sends it over. A week later I get a call from island fertility saying they never got it. I call my obgyn and they provide me with the time and confirmation number of the fax. Island fertility insists they don’t have it. Obgyn send over another one. Same thing happens. I then contact my primary dr, as my OBGYN office informs me that my insurance will only accept a referral from a primary- isn’t this something island fertility should know?! The same thing happens. My primary sends over two letters. I go back and forth for WEEKS over whether or not the other offices sent the referral letters. The girl from island fertility just keeps claiming they don’t have them and keeps sayings she’s “new” and doesn’t really know what’s going on- tells me over and over someone more experienced will call me to figure out what’s happening. They never call. It’s just the new girl calling me each week asking for a referral. Eventually, someone else calls me asking for the referral; I explain the situation. She says the drs office has to send the referral to my insurance not island fertility. Why is island fertility then checking their fax records each week, telling me they never got anything from either of my drs if that’s not even the protocol? Terribly trained staff. The attitudes from the girls I spoke with during this time were shocking. I started receiving bills for procedures that are covered by my insurance. I go back and forth with island fertility and back and forth with my insurance. Island fertility didn’t send over proper paperwork and were missing images from scans so Insurance denied coverage- island fertility mails me the bill…. I somehow owe $1900 because they didn’t do their job properly?! Two weeks ago (October) I receive a call. My IUI has been denied.. my first one, that happened in May, was just processed and denied. Due to their incompetence ONCE AGAIN. I had three IUIs in total, which typically run 3-5k out of pocket. I’m looking at possibly 17k worth of medical debt for procedures that would’ve been covered if ISLAND FERTILITY DID THEIR JOB PROPERLY! There are plenty of other fertility clinics- go use someone else! This was such a headache and it’s really just beginning! Unless you want to go into financial debt and get a lawyer, I’d suggest going ANYWHERE else!!!

Clean, aesthetic, and bright. Sometimes frustrating wait times. Be prepared to have some flexibility in scheduling, even though that can be hard. Also, be clear in what you are looking for and make appointments in a timely manner, so you have first dibs on certain times, because they can fill up fast.

they're efficient call you back quick. but their super busy they don't care to help with your schedule and their basic and cold. sometimes i felt rushed. they care about collecting the money.......overall not bad