Kaiser Permanente NorCal

13 doctors work here

Rated 7.2
Strongly recommend: 40%Neutral: 30%Don't recommend: 30%7.2
40% strongly recommend
151 reviews
Operations
8.1
8.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.1
7.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.4
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
7.7
7.7
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.6
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,514
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication
13 doctors work here
NPS
7.8
Average Doctor Score
Jon Proctor
Kaiser Permanente NorCal
56% strongly recommend
15 Reviews
Rated 8.9
Strongly recommend: 56%Neutral: 44%8.9
Orkun Tan
Kaiser Permanente NorCal
62% strongly recommend
10 Reviews
Rated 8.8
Strongly recommend: 62%Neutral: 31%Don't recommend: 7%8.8
Thomas Kulterman
Kaiser Permanente NorCal
100% strongly recommend
2 Reviews
Rated 10
Strongly recommend: 100%10
Lisa Farah-Eways
Kaiser Permanente NorCal
71% strongly recommend
16 Reviews
Rated 8.4
Strongly recommend: 71%Neutral: 17%Don't recommend: 11%8.4
Maria Platia
Kaiser Permanente NorCal
100% strongly recommend
2 Reviews
Rated 9
Strongly recommend: 100%9
Wen-Hui Shen
Kaiser Permanente NorCal
78% strongly recommend
5 Reviews
Rated 8
Strongly recommend: 78%Don't recommend: 22%8
Janie Hirata
Kaiser Permanente NorCal
33% strongly recommend
10 Reviews
Rated 7.6
Strongly recommend: 33%Neutral: 33%Don't recommend: 33%7.6
Robert Nachtigall (retired)
Kaiser Permanente NorCal
0% strongly recommend
1 Review
Rated 8
Neutral: 100%8
Irene Moy
Kaiser Permanente NorCal
47% strongly recommend
16 Reviews
Rated 7
Strongly recommend: 47%Neutral: 22%Don't recommend: 31%7
Nikhil Joshi
Kaiser Permanente NorCal
41% strongly recommend
6 Reviews
Rated 7.1
Strongly recommend: 41%Neutral: 19%Don't recommend: 41%7.1
Clemens Grosskinsky
Kaiser Permanente NorCal
29% strongly recommend
12 Reviews
Rated 6.9
Strongly recommend: 29%Neutral: 47%Don't recommend: 25%6.9
Preston Nelson
Kaiser Permanente NorCal
25% strongly recommend
4 Reviews
Rated 6.8
Strongly recommend: 25%Neutral: 50%Don't recommend: 25%6.8
Mark Nixon
Kaiser Permanente NorCal
10% strongly recommend
13 Reviews
Rated 4.7
Strongly recommend: 10%Neutral: 27%Don't recommend: 63%4.7
Show 9 more

This clinic has 7 offices

Fremont
39141 Civic Center Driv
Fremont, CA 94538
Fresno
7300 N Fresno Street
Fresno, CA 93720
Oakland
3779 Piedmont Avenue
Oakland, CA 94611
San Francisco
2238 Geary Blvd
San Francisco, CA 94115
San Francisco - Medical Center
1700 California St
San Francisco, CA 94109
San Ramon
2300 Camino Ramon
San Ramon, CA 94583
Sunnyvale
1263 East Arques Avenue
Sunnyvale, CA 94085
Show 5 more

151 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2014, Unsuccessful
NPS
7
NPS
8
Age 33 - 35
Tubal Blockage
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Unsuccessful
I feel that every test was run that needed to be run. The doctor [Dr. John Proctor] tried different tests and procedures to help us get answers or diagnose the problem for our infertility journey.... My experience had some great times but also some frustrating and sad moments. There were times when looking over test results or images when I was told over and over again what a unique case I had and I wish I could give you more information. Dr. Proctor was willing to explore different tests and procedures and was honest with the fact that they may not give us any new answers.
I feel that the clinic [Kaiser Permanente Fremont] was a nice clinic with a great seating area in the waiting room to help you feel comfortable.... The nursing staff was great and communicated well with me.... My experience had some great times but also some frustrating and sad moments. There were times when looking over test results or images when I was told over and over again what a unique case I had and I wish I could give you more information. Dr. Proctor was willing to explore different tests and procedures and was honest with the fact that they may not give us any new answers.
How was your experience with Jon Proctor at Kaiser Permanente NorCal?
My experience had some great times but also some frustrating and sad moments. There were times when looking over test results or images when I was told over and over again what a unique case I had and I wish I could give you more information. Dr. Proctor was willing to explore different tests and procedures and was honest with the fact that they may not give us any new answers.
What's one piece of advice would you give a prospective patient of Jon Proctor at Kaiser Permanente NorCal?
To be open to suggested tests and procedures but at the same time be prepared that the answers you receive may not be the ones you want to hear.
During treatment, were you treated like a number or a human with Jon Proctor at Kaiser Permanente NorCal?
I feel that every test was run that needed to be run. The doctor tried different tests and procedures to help us get answers or diagnose the problem for our infertility journey.
Describe the protocols Jon Proctor used in your cycles at Kaiser Permanente NorCal and their degree of success.
I remember starting with the basic blood work and a couple imaging tests, mri, ultrasounds and some other stuff. From there seeing as there was a blockage somewhere surgery to explore and see if they could find the source was done with no real answers found.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
The nursing staff was great and communicated well with me.
Describe your experience with Kaiser Permanente NorCal.
I feel that the clinic was a nice clinic with a great seating area in the waiting room to help you feel comfortable.
Describe the costs associated with your care under Jon Proctor at Kaiser Permanente NorCal.
The cost ranged from visit to visit depending on what was going on and what tests needed to be run. My insurance covered 50% of the cost for most of the visits and tests. I did have to pay some of them fully out of pocket.
7
Doctor
Jon Proctor
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente NorCal
Fremont
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 34 - 35
Anovulation
Male Factor
Unexplained
Income $50K - $99K
1st of 2 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I really like Dr. Shen. She is very thorough and caring. The downside is I don’t see her often. She’s has only performed one iui and seen me for one scan, besides the initial consult. I also think after a few unsuccessful cycles it would be good to sit down again and Go over options again. ... I never have to repeat my situation ... We started with Clomid and iui. Unsuccessful. We used then did two more iui cycles with higher dosages. Still unsuccessful. We then went to letrozole and still unsuccessful.
Staff [Kaiser Permanente] is very nice. Wait times can be long. But once you are seen they do not rush and take their time. ... They were clear in my consult going over what my coverage was and how much I would pay for each service ... And all Instructions were clear. Also received printed instructions. And out of state pharmacies were used To get me the best prices. ... Nursing staff was quick to respond to phone messages. And quick at scheduling appointments when needed
How was your experience with Wen-Hui Shen at Kaiser Permanente NorCal?
I really like Dr. Shen. She is very thorough and caring. The downside is I don’t see her often. She’s has only performed one iui and seen me for one scan, besides the initial consult. I also think after a few unsuccessful cycles it would be good to sit down again and Go over options again.
What's one piece of advice would you give a prospective patient of Wen-Hui Shen at Kaiser Permanente NorCal?
Ask as many questions in the consult with her because you may not see her again for awhile.
During treatment, were you treated like a number or a human with Wen-Hui Shen at Kaiser Permanente NorCal?
They always follow up and have great notes on my care. I never have to repeat my situation
Describe the protocols Wen-Hui Shen used in your cycles at Kaiser Permanente NorCal and their degree of success.
We started with Clomid and iui. Unsuccessful. We used then did two more iui cycles with higher dosages. Still unsuccessful. We then went to letrozole and still unsuccessful.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Nursing staff was quick to respond to phone messages. And quick at scheduling appointments when needed
Describe your experience with Kaiser Permanente NorCal.
Staff is very nice. Wait times can be long. But once you are seen they do not rush and take their time. All my questions were always answered before leaving. And all Instructions were clear. Also received printed instructions. And out of state pharmacies were used To get me the best prices.
Describe the costs associated with your care under Wen-Hui Shen at Kaiser Permanente NorCal.
They were clear in my consult going over what my coverage was and how much I would pay for each service
10
Doctor
Wen-Hui Shen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Kaiser Permanente NorCal
Fremont
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
1
NPS
3
Age 30 - 32
6 IUI
Unexplained
European
Income $100K - $199K
Teacher
2nd of 3 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. G [Grosskinsky] is hard to work with. Sometime he would be super helpful and insightful. Other times he would be harsh in his explanations and bedside manner. He shared his opinions and that last straw we decided not to work with him any longer. ... They [Kaiser] missed an ectopic pregnancy that they thought was a miscarriage and I ended up having to have the tube removed.
They [Kaiser] missed an ectopic pregnancy that they thought was a miscarriage and I ended up having to have the tube removed. ... They are very busy and you don’t see the same dr all the way through. It gets frustrating and doesn’t feel consistent. After over three years of doing treatment there some dr. Still didn’t recognize me ... We started with clinic and after a failed iui resulting in a missed ectopic we went on the injectables
How was your experience with Clemens Grosskinsky at Kaiser Permanente NorCal?
Dr. G is hard to work with. Sometime he would be super helpful and insightful. Other times he would be harsh in his explanations and bedside manner. He shared his opinions and that last straw we decided not to work with him any longer.
What's one piece of advice would you give a prospective patient of Clemens Grosskinsky at Kaiser Permanente NorCal?
Have a hard shell and ask a lot of question. Be prepared for harsh answers.
During treatment, were you treated like a number or a human with Clemens Grosskinsky at Kaiser Permanente NorCal?
At kaiser they didn’t make me feel like a patient. I felt rushed in and out of the office.
Describe the protocols Clemens Grosskinsky used in your cycles at Kaiser Permanente NorCal and their degree of success.
They worked with me for making the schedule I wanted. We started with clinic and after a failed iui resulting in a missed ectopic we went on the injectables.
Describe your experience with Kaiser Permanente NorCal.
They are very busy and you don’t see the same dr all the way through. It gets frustrating and doesn’t feel consistent. After over three years of doing treatment there some dr. Still didn’t recognize me
Describe the costs associated with your care under Clemens Grosskinsky at Kaiser Permanente NorCal.
We had 50% coverage so in the beginning our first few treatments were around $500 for clomid and iui. We then did injections and iui which became more costly at $3000. They seemed reasonable at the time.
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at Kaiser Permanente NorCal.
They missed an ectopic pregnancy that they thought was a miscarriage and I ended up having to have the tube removed. I also had an issue of medication being order without the explanations for why.
1
Doctor
Clemens Grosskinsky
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
2 of 5
3
Clinic
Kaiser Permanente NorCal
Fremont
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
10
NPS
10
Age 40
Diminished Ovarian Reserve
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Tan spent a lot of time with me and my husband, going over a lot of information and answering all of our questions. He was very caring and sympathetic towards our situation....Dr. Tan was an excellent communicator, extremely thorough, and passionate about his work. He always took the time to answer our questions. We never felt rushed at every appointment....Because of diminished ovarian reserve, we were prescribed Fallustum and Menopur.
This clinic [Kaiser Permanente] provides many appointment options and conducts everything in a timely manner. They treated us with respect and care. They also respected our confidentiality while also being caring and supportive. The first come, first serve option for morning appointments was really nice because I would get there early and be seen by the doctor faster.... We always felt cared for and our emails/phone calls were always returned with a detailed reply.
How was your experience with Orkun Tan at Kaiser Permanente NorCal?
Dr. Tan was an excellent communicator, extremely thorough, and passionate about his work. He always took the time to answer our questions. We never felt rushed at every appointment. He was honest and objective, but also compassionate.
What's one piece of advice would you give a prospective patient of Orkun Tan at Kaiser Permanente NorCal?
Ask as many questions as you need to.
During treatment, were you treated like a number or a human with Orkun Tan at Kaiser Permanente NorCal?
Dr. Tan spent a lot of time with me and my husband, going over a lot of information and answering all of our questions. He was very caring and sympathetic towards our situation.
Describe the protocols Orkun Tan used in your cycles at Kaiser Permanente NorCal and their degree of success.
Because of diminished ovarian reserve, we were prescribed Fallustum and Menopur.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
We always felt cared for and our emails/phone calls were always returned with a detailed reply.
Describe your experience with Kaiser Permanente NorCal.
This clinic provides many appointment options and conducts everything in a timely manner. They treated us with respect and care. They also respected our confidentiality while also being caring and supportive. The first come, first serve option for morning appointments was really nice because I would get there early and be seen by the doctor faster.
Describe the costs associated with your care under Orkun Tan at Kaiser Permanente NorCal.
It was very expensive.
Describe Orkun Tan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
Not sure
10
Doctor
Orkun Tan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Kaiser Permanente NorCal
Fremont
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 32
1 IUI
1 IVF
Diminished Ovarian Reserve
Unexplained
European
Ashkenazi Jewish
Income $200K - $499K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Infertility is such a personal, isolating, difficult struggle, but Dr. Proctor really understood me and he “spoke my language.” He put my options into terms that made the most sense to me and for my specific situation. ...Dr. Proctor really “spoke my language.” He understood where I was coming from and gave me choices (in a way that directly applied to me) on how to proceed. Throughout the entire process, I always felt like he “got me” and was my advocate. I have nothing but positive things to say about Dr. Proctor.
I have nothing but excellent things to say about Dr. Proctor and the nurses at Kaiser Fremont. Everyone was honest, compassionate, and incredibly helpful....Dr. Proctor said to me, “What would be worse—not getting pregnant with this cycle of IVF or getting pregnant with twins.” I decided that I needed to get pregnant that cycle, I chose to transfer 2 embryos, and I got pregnant with twins.
How was your experience with Jon Proctor at Kaiser Permanente NorCal?
Infertility is such a personal, isolating, difficult struggle, but Dr. Proctor really understood me and he “spoke my language.” He put my options into terms that made the most sense to me and for my specific situation. He was amazing!
What's one piece of advice would you give a prospective patient of Jon Proctor at Kaiser Permanente NorCal?
Trust him. He knows what he’s talking about and he will advise you in your best interests.
During treatment, were you treated like a number or a human with Jon Proctor at Kaiser Permanente NorCal?
Dr. Proctor really “spoke my language.” He understood where I was coming from and gave me choices (in a way that directly applied to me) on how to proceed. Throughout the entire process, I always felt like he “got me” and was my advocate. I have nothing but positive things to say about Dr. Proctor.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Excellent
Describe your experience with Kaiser Permanente NorCal.
I had a very positive experience in this very difficult situation. I have nothing but excellent things to say about Dr. Proctor and the nurses at Kaiser Fremont. Everyone was honest, compassionate, and incredibly helpful.
Describe Jon Proctor's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
Dr. Proctor said to me, “What would be worse—not getting pregnant with this cycle of IVF or getting pregnant with twins.” I decided that I needed to get pregnant that cycle, I chose to transfer 2 embryos, and I got pregnant with twins.
10
Doctor
Jon Proctor
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Fremont
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2013 - 2014, Unknown Success
NPS
9
NPS
8
Age 37 - 38
2 IVF
Diminished Ovarian Reserve
Male Factor
Uterine Fibroids
Income $200K - $499K
Operations
2nd of 5 Docs
7 IUI With Other Docs
5 IVF With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr. Proctor was very responsive. Even when I got a second opinion outside of Kaiser or cycled outside, he was willing to run whatever tests and suggestions the other doctors provided. Whenever I had a cycle outside of Kaiser and I asked him to run the beta so my insurance would cover it, he personally called me with the results.
Both cycles were high dose antagonist protocols. One detriment of Kaiser is that you work with their cycle, not yours...The wait is insane. I have heard that billing can be funky for non-Kaiser patients. (Yes, you absolutely can go here and not be a Kaiser patient....One nurse could be negative, but overall they were very informed. Whenever I called or emailed with a question, they answered promptly. When I received my medical records from them, they logged every email or call.
How was your experience with Jon Proctor at Kaiser Permanente NorCal?
Dr. Proctor was very responsive. Even when I got a second opinion outside of Kaiser or cycled outside, he was willing to run whatever tests and suggestions the other doctors provided. Whenever I had a cycle outside of Kaiser and I asked him to run the beta so my insurance would cover it, he personally called me with the results.
What's one piece of advice would you give a prospective patient of Jon Proctor at Kaiser Permanente NorCal?
Worth the wait? (Last time I heard it was 4-6 months to cycle). Very possibly.
During treatment, were you treated like a number or a human with Jon Proctor at Kaiser Permanente NorCal?
Even though there was a wait to get in, people promptly returned emails and calls.
Describe the protocols Jon Proctor used in your cycles at Kaiser Permanente NorCal and their degree of success.
Both cycles were high dose antagonist protocols. One detriment of Kaiser is that you work with their cycle, not yours.
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Lonnie)
One nurse could be negative, but overall they were very informed. Whenever I called or emailed with a question, they answered promptly. When I received my medical records from them, they logged every email or call.
Describe your experience with Kaiser Permanente NorCal.
The wait is insane. I have heard that billing can be funky for non-Kaiser patients. (Yes, you absolutely can go here and not be a Kaiser patient.
Describe the costs associated with your care under Jon Proctor at Kaiser Permanente NorCal.
Cost with ICSI was probably around $11000-12000
What specific things went wrong at Kaiser Permanente NorCal?
  • Scheduled the wrong procedure
9
Doctor
Jon Proctor
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente NorCal
Fremont
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017, Successful
NPS
10
NPS
9
Age 30
1 IVF
1 Embryo Freezing
Endometriosis
Male Factor
Tubal Blockage
South Asian
Income $100K - $199K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Very professional yet friendly. He [Dr. Jon Proctor] was a very busy doctor but I never felt rushed with him. He was quick with all appointments and procedures, but thorough. He was amazing at getting back to any questions via email; he was very prompt and fully answered the multiple questions I had...Don’t hesitate to email him with questions.
[Kaiser Permanente NorCal is a] Very busy clinic but well organized and clean. I was initially scheduled for my consultation with another doctor but was told last minute that it was actually Dr. Proctor. It worked out at the end with him being the doctor but I was given no warning about the switch...I saw many nurses. They were all friendly but i never really got to know them. They were helpful on the phone if I called with a question.
How was your experience with Jon Proctor at Kaiser Permanente NorCal?
Very professional yet friendly. He was a very busy doctor but I never felt rushed with him. He was quick with all appointments and procedures, but thorough. He was amazing at getting back to any questions via email; he was very prompt and fully answered the multiple questions I had.
What's one piece of advice would you give a prospective patient of Jon Proctor at Kaiser Permanente NorCal?
Don’t hesitate to email him with questions.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
I saw many nurses. They were all friendly but i never really got to know them. They were helpful on the phone if I called with a question.
Describe your experience with Kaiser Permanente NorCal.
Very busy clinic but well organized and clean. I was initially scheduled for my consultation with another doctor but was told last minute that it was actually Dr. Proctor. It worked out at the end with him being the doctor but I was given no warning about the switch.
Describe your experience with your monitoring appointments at Kaiser Permanente NorCal.
Very quick but thorough
Describe Jon Proctor's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
He seemed to generally suggest that women under 32 or so should have a single transfer.
What specific things went wrong at Kaiser Permanente NorCal?
  • Scheduled the wrong procedure
10
Doctor
Jon Proctor
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Kaiser Permanente NorCal
Fremont
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
0
NPS
0
Age 38
PCOS
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 3 Docs
IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Farah-Eways] told me to always call or email her with any questions. when i did, she told me i should be calling the ivf nurses.
They are they typical kaiser robots collecting a paycheck. they dont care about you either. they lack compassion.
How was your experience with Lisa Farah-Eways at Kaiser Permanente NorCal?
she told me to always call or email her with any questions. when i did, she told me i should be calling the ivf nurses. she is all bait and switch. if she thinks she has a patient that has a better chance at being successful and making her stats better then she will take your spot and give it to someone else.
What's one piece of advice would you give a prospective patient of Lisa Farah-Eways at Kaiser Permanente NorCal?
stay away from her. she is poison. she will promise the world and then lie. she lacks compassion and is always in a rush. she is only worried about her own stats. she does not care about you, her ivf calendar is always full.
During treatment, were you treated like a number or a human with Lisa Farah-Eways at Kaiser Permanente NorCal?
She is a total bait and switch md. she promised the world and then did nothing but critiscize. she promised she would get me in to her next cycle and then lied and said she never said that. she also wanted to take my spot on her calendar and give it to another patient.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
they are they typical kaiser robots collecting a paycheck. they dont care about you either. they lack compassion.
Describe the costs associated with your care under Lisa Farah-Eways at Kaiser Permanente NorCal.
$17k not including meds or pgs
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Lost or damaged samples
0
Doctor
Lisa Farah-Eways
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
4 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Kaiser Permanente NorCal
Fremont
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
2014, Successful
NPS
10
NPS
10
Age 38
Tubal Blockage
Black or African-American
Income $100K - $199K
Accountant
3rd of 3 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Shen is good at what she does. She has years of experience and really cares for her patients. She is intent on a positive outcome. She loves to meet your baby when he/she arrives. I love her for changing my life...She was warm, compassionate and caring, but also very knowledgeable...
[Wen-Hui Shen] Clinic has good staff but it very busy. You must get on the calendar months in advance. It's worth the wait because their success rates are high...$8,700 for a fresh cycle and $3500 for drugs. If you qualified for ESET and the intital transfer failed, two additional FETs are free...
How was your experience with Wen-Hui Shen at Kaiser Permanente NorCal?
Dr. Shen is good at what she does. She has years of experience and really cares for her patients. She is intent on a positive outcome. She loves to meet your baby when he/she arrives. I love her for changing my life.
What's one piece of advice would you give a prospective patient of Wen-Hui Shen at Kaiser Permanente NorCal?
Ask lots of questions, be flexible, patient and positive. Do not overthink things and stay away from Doctor Google. Rely on the doctor's advise. Trust her.
During treatment, were you treated like a number or a human with Wen-Hui Shen at Kaiser Permanente NorCal?
She was warm, compassionate and caring, but also very knowledgeable.
Describe your experience with Kaiser Permanente NorCal.
Clinic has good staff but it very busy. You must get on the calendar months in advance. It's worth the wait because their success rates are high.
Describe the costs associated with your care under Wen-Hui Shen at Kaiser Permanente NorCal.
$8,700 for a fresh cycle and $3500 for drugs. If you qualified for ESET and the intital transfer failed, two additional FETs are free.
10
Doctor
Wen-Hui Shen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Fremont
NPS
Operations
4 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
8
NPS
8
Age 34
1 Fertility Medications
PCOS
South Asian
Income $100K - $199K
Only Doc Seen
Donor Sperm
LGBTQ+
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Tan] is very kind, and is really good at explaining things to me. He was reassuring that certain things that seem negative were actually normal. He's attentive and will answer any question...When I had to do an ultrasound to see how my follicles were doing, he did a great job explaining on what he was looking for...He was also saying how we can try naturally if I wanted. He never pressured me, he just explained everything out thoroughly and allowed me to decide on my own...
Each nurse [at Kaiser Permanente NorCal] has been different. I've spoken to multiple on the phone and seen a few in person. Some nurses seemed like they didn't care, and they were just their to do their job. When I spoke to them on the phone, when I had a question, they did a great job explaining the answer...He [Dr. Tan] is very kind, and is really good at explaining things to me. He was reassuring that certain things that seem negative were actually normal. He's attentive and will answer any question.
How was your experience with Orkun Tan at Kaiser Permanente NorCal?
When I did the initial consultation he did a very good job explaining what will happen. He was very clear about what needs to be done, and how it will be done. Although, I feel like there were some things that were strict (ie choosing a sperm donor), I could tell he did it in my best interest. When I had to do an ultrasound to see how my follicles were doing, he did a great job explaining on what he was looking for.
What's one piece of advice would you give a prospective patient of Orkun Tan at Kaiser Permanente NorCal?
Talk a little bit slower.
During treatment, were you treated like a number or a human with Orkun Tan at Kaiser Permanente NorCal?
He is very kind, and is really good at explaining things to me. He was reassuring that certain things that seem negative were actually normal. He's attentive and will answer any question.
Describe the protocols Orkun Tan used in your cycles at Kaiser Permanente NorCal and their degree of success.
Needing to take clomid and the trigger shot-- he did a great job explaining everything and why I should consider taking it. He was also saying how we can try naturally if I wanted. He never pressured me, he just explained everything out thoroughly and allowed me to decide on my own.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Each nurse has been different. I've spoken to multiple on the phone and seen a few in person. Some nurses seemed like they didn't care, and they were just their to do their job. When I spoke to them on the phone, when I had a question, they did a great job explaining the answer.
Describe your experience with Kaiser Permanente NorCal.
If you're already a Kaiser member, it's very similar to an OBGYN or general check up would be. Nothing is special, or new. Especially with covid, they're only allowing you to bring a partner in after you are pregnant-- which I don't really like because I want the support of my partner...but it's hard to fight that when there's covid.
Describe the costs associated with your care under Orkun Tan at Kaiser Permanente NorCal.
My insurance covers about 50% of IUI treatments. So I did an estimate, for the doctor costs, and it's a little over $1,000.
8
Doctor
Orkun Tan
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
LGBTQ+ Care
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Kaiser Permanente NorCal
Fremont
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
LGBTQ+ Care
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
9
Age 40 - 41
2 IVF
Donor Sperm
Male Factor
Unexplained
European
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Tan is] Very caring, suportive, took time to make sure that we are on the same page. When I was upset and nervous he made sure he took time to go over my worries and consirnes. He was very caring and sympathetic when I had to go through the loss...I felt very comfortable. He is kind, caring, human. It was so touching the way he would make sure I am OK before and after the procedure...
I appreciate their [nurses at Kaiser Permanente NorCal] support and patience. So many times I was nervous and hard to deal with. They helped me...Communication can be challenging leaving massages. Good thing you can get results quickly. Help from nurses. It is Kaiser. You can ask for help and receive it. They monitor you before and after pregnancy and during...
How was your experience with Orkun Tan at Kaiser Permanente NorCal?
If I would do IVF again I would only go to Dr. Tan. I felt very comfortable. He is kind, caring, human. It was so touching the way he would make sure I am OK before and after the procedure. I remember his worried look when he was checking for a heart beat of my babies. How genuinely sorry he was when I had a loss. How happy he was when he saw the heart beat of my son. It almost like it his baby. And I feel that my son is his baby too because Dr. Tan helped to make this miracle happen with his knowledge and skills and care.
What's one piece of advice would you give a prospective patient of Orkun Tan at Kaiser Permanente NorCal?
Go with your gut. Trust and belive in yourself and Dr. Tan.
During treatment, were you treated like a number or a human with Orkun Tan at Kaiser Permanente NorCal?
Doctor Tan was very kind and helped my husband to make a decision. Very caring, suportive, took time to make sure that we are on the same page. When I was upset and nervous he made sure he took time to go over my worries and consirnes. He was very caring and sympathetic when I had to go through the loss. Wad very happy to see the heart beat of my baby and very sympathetic about other baby stop growing. It is such nerve-racking when you are trying for years. $$$$$. I am so great full that when I was loosing hope doctor Tan said:"If you were my sister..." And his sister's name sounds almost like mine. We gave a try. I have 3 years son. Every November I pray and thank doctor Tan for helping me becoming a mother of such wonderful little man. Doctor Tan, thank you!!! Every November, my son's birthday month and Thanksgiving I pray for Dr. Tan and his family. I am very grateful.
Describe the protocols Orkun Tan used in your cycles at Kaiser Permanente NorCal and their degree of success.
I do not remember dosage and name of the meds. Each patient is unique, and the body's response is different. Doctor will test and suggest the strategy and dosage.
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Do not remember. There are a few nurses )
I appreciate their support and patience. So many times I was nervous and hard to deal with. They helped me.
Describe your experience with Kaiser Permanente NorCal.
Communication can be challenging leaving massages. Good thing you can get results quickly. Help from nurses. It is Kaiser. You can ask for help and receive it. They monitor you before and after pregnancy and during.
Describe the costs associated with your care under Orkun Tan at Kaiser Permanente NorCal.
Unfortunately, I insurance did not cover IVF, only testing and appointments.
10
Doctor
Orkun Tan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Kaiser Permanente NorCal
Fremont
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
8
NPS
8
Age 31
Male Factor
Tubal Blockage
Unexplained
East Asian
Engineer
2nd of 3 Docs
2 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Jon Proctor] is extremely knowledgeable but he can be a little forgetful (definitely remind him of small things like look for polyps etc). He struggled with my second IUI but he was able to eventually figure it out. He is a funny personable guy...He was very patient with answering questions...Ask all the questions you have. Dr proctor will answer them fully.
It's hard to get an appointment initially because it's in high demand. Also there are.only 3-4 doctors at this [Kaiser Permanente NorCal] clinic so that makes things harder. But once you're on a treatment plan they are good about scheduling things on time. They are open half day on Saturdays which is nice...Ask all the questions you have. Dr proctor will answer them fully.
How was your experience with Jon Proctor at Kaiser Permanente NorCal?
He is extremely knowledgeable but he can be a little forgetful (definitely remind him of small things like look for polyps etc). He struggled with my second IUI but he was able to eventually figure it out. He is a funny personable guy.
What's one piece of advice would you give a prospective patient of Jon Proctor at Kaiser Permanente NorCal?
Ask all the questions you have. Dr proctor will answer them fully.
During treatment, were you treated like a number or a human with Jon Proctor at Kaiser Permanente NorCal?
He was very patient with answering questions. He is very knowledgeable and sincere
Describe the protocols Jon Proctor used in your cycles at Kaiser Permanente NorCal and their degree of success.
I had already done HSG beforehand, so we went straight to IUI (I had left tube blocked and husband sometimes sperm had low motility).
Describe your experience with Kaiser Permanente NorCal.
It's hard to get an appointment initially because it's in high demand. Also there are.only 3-4 doctors at this clinic so that makes things harder. But once you're on a treatment plan they are good about scheduling things on time. They are open half day on Saturdays which is nice.
Describe the costs associated with your care under Jon Proctor at Kaiser Permanente NorCal.
Insurance covered only partially.
Describe Jon Proctor's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
N/a
8
Doctor
Jon Proctor
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente NorCal
Fremont
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
10
NPS
10
Age 29 - 30
3 IUI
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
European
Income $0 - $49K
Operations
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr Thomas Kulterman] was always very conscious of the fact that I did not have coverage for fertility treatments. He would go out of his way to keep costs down as much as possible.He was very open with me about the medical issues standing in my way, as well as what needed to be done. He performed my laparascopy and diagnosed me with Stage 3 Endo. Because of my low ovarian reserve and egg quality he suggested only doing 3 IUI's before moving onto IVF (which his clinic does not offer), and was great with referring me to an IVF clinic when those 3 did not take.
They [the staff at Kaiser Permanente Fertility] are very knowledgeable and get to know their patients very well. They do not offer IVF, so IUI is about as far as you can go....About $800 per IUI cycle....[Nurse] Carly always knew what information to tell me and was great on getting me into their tight schedule....He [Dr Thomas Kulterman] was always very conscious of the fact that I did not have coverage for fertility treatments. He would go out of his way to keep costs down as much as possible.
How was your experience with Thomas Kulterman at Kaiser Permanente NorCal?
He was very open with me about the medical issues standing in my way, as well as what needed to be done. He performed my laparascopy and diagnosed me with Stage 3 Endo. Because of my low ovarian reserve and egg quality he suggested only doing 3 IUI's before moving onto IVF (which his clinic does not offer), and was great with referring me to an IVF clinic when those 3 did not take.
What's one piece of advice would you give a prospective patient of Thomas Kulterman at Kaiser Permanente NorCal?
He has your best interest at heart, please take his advice.
During treatment, were you treated like a number or a human with Thomas Kulterman at Kaiser Permanente NorCal?
He was always very conscious of the fact that I did not have coverage for fertility treatments. He would go out of his way to keep costs down as much as possible.
Describe the protocols Thomas Kulterman used in your cycles at Kaiser Permanente NorCal and their degree of success.
I had 4 attempted IUI cycles with him, all 4 I was on Letrozole only - no ijnectibles due to cost/coverage. The first was cancelled due to my lining being too thin, but the other three were completed. After the first cycle he upped my Letrozole dose. For each cycle I only had 2-3 follicles.
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Carly)
Carly always knew what information to tell me and was great on getting me into their tight schedule.
Describe your experience with Kaiser Permanente NorCal.
They are very knowledgeable and get to know their patients very well. They do not offer IVF, so IUI is about as far as you can go.
Describe the costs associated with your care under Thomas Kulterman at Kaiser Permanente NorCal.
About $800 per IUI cycle.
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Kaiser Permanente NorCal.
Once or twice the Pharmacy did not have their order in the computer, but was able to call up and get authorization over the phone.
10
Doctor
Thomas Kulterman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Fresno
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 29 - 30
5 IUI
Diminished Ovarian Reserve
Unexplained
Latinx
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
he [Dr. Thomas Kulterman] was straight to the point. He was very quiet but explained everything very good. He knew what he was doing. He liked to review the information before telling you the results or outcomes...Don’t get discouraged by his nuetral affect. He’s good at what he does...The cycle that I got pregnant. We did Letrozole for 4 days, then menopur, trigger shot, then IUI. Then I took progesterone tabs vaginally starting on 7th day.
I had a great experience and I got my bundle of joy [from Kaiser Permanente]. I would recommend them and hope they provide other families with their a child. I had no problems with scheduling or anything. They were always able to accommodate me...We tried Clomid for a 3 cycles. Nothing happened. Then we changed to Letrozole. Then letrozole wirh IUI’s. Nothing happens. The cycle that I got pregnant. We did Letrozole for 4 days, then menopur, trigger shot, then IUI. Then I took progesterone tabs vaginally starting on 7th day.
How was your experience with Thomas Kulterman at Kaiser Permanente NorCal?
He has since retired. But he was straight to the point. He was very quiet but explained everything very good. He knew what he was doing. He liked to review the information before telling you the results or outcomes.
What's one piece of advice would you give a prospective patient of Thomas Kulterman at Kaiser Permanente NorCal?
Don’t get discouraged by his nuetral affect. He’s good at what he does.
Describe the protocols Thomas Kulterman used in your cycles at Kaiser Permanente NorCal and their degree of success.
We tried Clomid for a 3 cycles. Nothing happened. Then we changed to Letrozole. Then letrozole wirh IUI’s. Nothing happens. The cycle that I got pregnant. We did Letrozole for 4 days, then menopur, trigger shot, then IUI. Then I took progesterone tabs vaginally starting on 7th day.
Describe your experience with Kaiser Permanente NorCal.
I had a great experience and I got my bundle of joy. I would recommend them and hope they provide other families with their a child. I had no problems with scheduling or anything. They were always able to accommodate me.
Describe the costs associated with your care under Thomas Kulterman at Kaiser Permanente NorCal.
My insurance paid for 50% of all test and procedure.
10
Doctor
Thomas Kulterman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
3 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Fresno
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
9
NPS
7
Age 36
6 IUI
Diminished Ovarian Reserve
Poor Egg Quality
East Asian
Income $200K - $499K
1st of 2 Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Platia was very knowledgeable and understanding. She explained the process very clearly and the results of my tests and IUI's. She was the main doctor that set dosages and procedures for each cycle and met with us after each cycle to discuss results and determine next cycle dosages. She did the actual IUI's maybe 2 out of the 6 times. The other times were done by another doctor.
Kaiser is a big hospital system and therefore has many policies and procedures. It's good to know what to expect, but also frustrating when they're unable or unwilling to change their policy or procedure, even if it would be better for you. The doctors and staff can only do so much, and I've gotten responses like, "Kaiser doesn't allow that" with no further explanation.
How was your experience with Maria Platia at Kaiser Permanente NorCal?
Dr. Platia was very knowledgeable and understanding. She explained the process very clearly and the results of my tests and IUI's. She was the main doctor that set dosages and procedures for each cycle and met with us after each cycle to discuss results and determine next cycle dosages. She did the actual IUI's maybe 2 out of the 6 times. The other times were done by another doctor.
What's one piece of advice would you give a prospective patient of Maria Platia at Kaiser Permanente NorCal?
Definitely advocate for yourself and ask all the questions you need to ask. Dr. Platia is very supportive and tries her best to work within the Kaiser system to give you want you need.
During treatment, were you treated like a number or a human with Maria Platia at Kaiser Permanente NorCal?
Dr. Platia always checked in with how we were feeling and doing before getting into the details of our meeting. When I needed a break, she was supportive of it and didn't pressure me to do anything I didn't want to.
Describe the protocols Maria Platia used in your cycles at Kaiser Permanente NorCal and their degree of success.
We started off with 2 rounds of letrozole and 4 rounds of clomid. She started with the lowest dosage first and then increased them each time. Her goal was to use the least amount of medication, but after we realized I was not responding as well as I could be, she increased it to the highest dosage to give me a better chance.
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Henning Chu)
Henning and her staff were always organized and on top of everything. They did their best to make me comfortable and keep me informed of the process and what they were going to do. I had done so many ultrasounds by the end, but each time, Henning always made sure to let me know when she would start the ultrasound, and if she had to apply more pressure. I appreciated that they treated me like a human.
Describe your experience with Kaiser Permanente NorCal.
Kaiser is a big hospital system and therefore has many policies and procedures. It's good to know what to expect, but also frustrating when they're unable or unwilling to change their policy or procedure, even if it would be better for you. The doctors and staff can only do so much, and I've gotten responses like, "Kaiser doesn't allow that" with no further explanation. Unlike a small clinic, you can't just take up issues with your doctor because they're not the boss in the end. You'd have to take up issues with someone invisible higher up the chain.
Describe the costs associated with your care under Maria Platia at Kaiser Permanente NorCal.
My insurance covered 50% of IUI services. I did 6 cycles with medication, totaling about $2500 for all 6 cycles. I think the total cost for 6 cycles would have been much more without insurance because it seems like my insurance covered some items at 100%.
9
Doctor
Maria Platia
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Kaiser Permanente NorCal
Oakland
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
7
NPS
7
Age 38
2 IUI
Ashkenazi Jewish
Black or African-American
Income $200K - $499K
Lawyer
1st of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm
LGBTQ+
Neutral
Neutral
Unsuccessful
Dr. Hirata didn't seem to remember many facts about my history off the top of her head but she had easy access to my chart and would refresh her memory as we met/talked. Some of her responses were a little formulaic and rehearsed but she still was kind and present. I didn't get the sense she was overly personally involved with my care, as I have from other doctors, but she never made me feel like I was just a number...I got the sense that she uses the same approach for each patient, but that could be an unfair assessment. She gave a helpful overview of IUI and the medication options. She was very willing to change courses and order certain tests, but only after I asked for them, so I felt I really needed to do a lot of my own research. She would advocate for me, but only if I specifically asked for something. There were times she was a little forgetful about things we'd done in the past, so again, I had to be quite diligent. After 2 IUIs with her, we decided to move on to IVF, so I had to change clinics because she does not offer that.
I have infertility coverage for any non-IVF treatments, so it was the natural first step for me to start with Kaiser REs. The clinic is a pretty standard Kaiser building, no frills, nothing special, very clinical...I didn't have much experience with nurses, but everyone was nice and friendly, with the exception of the front desk attendant, who I found quite rude...they don't do IVF at Kaiser Oakland...Dr. Hirata didn't seem to remember many facts about my history off the top of her head but she had easy access to my chart and would refresh her memory as we met/talked. Some of her responses were a little formulaic and rehearsed but she still was kind and present. I didn't get the sens
How was your experience with Janie Hirata at Kaiser Permanente NorCal?
I would describe my experience as a patient as perfectly average. Dr. Hirata was nice and approachable but didn't necessarily wow me with information or style. I got the sense that she uses the same approach for each patient, but that could be an unfair assessment. She gave a helpful overview of IUI and the medication options. She was very willing to change courses and order certain tests, but only after I asked for them, so I felt I really needed to do a lot of my own research. She would advocate for me, but only if I specifically asked for something. There were times she was a little forgetful about things we'd done in the past, so again, I had to be quite diligent. After 2 IUIs with her, we decided to move on to IVF, so I had to change clinics because she does not offer that.
What's one piece of advice would you give a prospective patient of Janie Hirata at Kaiser Permanente NorCal?
Do your own research prior to meeting with her.
During treatment, were you treated like a number or a human with Janie Hirata at Kaiser Permanente NorCal?
Dr. Hirata didn't seem to remember many facts about my history off the top of her head but she had easy access to my chart and would refresh her memory as we met/talked. Some of her responses were a little formulaic and rehearsed but she still was kind and present. I didn't get the sense she was overly personally involved with my care, as I have from other doctors, but she never made me feel like I was just a number.
Describe the protocols Janie Hirata used in your cycles at Kaiser Permanente NorCal and their degree of success.
First IUI was 7.5mg Letrozole, no trigger shot (we planned to trigger, but when I went for a monitoring ultrasound, I was about to ovulate so she determined there was no need for a trigger). Second IUI was 10mg Letrozole, trigger shot. Both resulted in negative tests. She explained the option of using Clomid, but it seemed to have too many side effects with not as positive of results. She also explained using gonadotropins but said not many people use those with IUI. She also performed an HSG and Saline Sonogram, but only after I asked for them.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
I didn't have much experience with nurses, but everyone was nice and friendly, with the exception of the front desk attendant, who I found quite rude.
Describe your experience with Kaiser Permanente NorCal.
I have infertility coverage for any non-IVF treatments, so it was the natural first step for me to start with Kaiser REs. The clinic is a pretty standard Kaiser building, no frills, nothing special, very clinical.
Describe the costs associated with your care under Janie Hirata at Kaiser Permanente NorCal.
I have 50% coverage so the IUIs were each about $200. HSG and Saline Sonogram were about the same.
Describe Janie Hirata's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
NA - they don't do IVF at Kaiser Oakland.
7
Doctor
Janie Hirata
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
Kaiser Permanente NorCal
Oakland
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
9
NPS
8
Age 26
PCOS
European
Income $0 - $49K
Teacher
2nd of 5 Docs
3 IUI With Other Docs
Strongly Recommends
Neutral
Unsuccessful
I believe Dr. Hirata has me start on 50 mg of clomid & then increased it to 75, 100, 150 etc until there was an egg. When we did our first IUI with no success she switched me to letrizol which also didn’t work. She wanted to treat me slowly as to not give me OHSS. ... Dr. Hirata was on time and tried to get me in and out of appointments quickly unless I had questions or concerns or fears, then she would sit down and talk me through my anxiety and answer all my questions. She was compassionate and understanding
The clinic [Kaiser Permanente] was very cold and big. It was undecorated and painted white. The doctor was amazing but the clinic was a little intimidating. I will say that it was clean and well kept. The wait time to see the doctor was also usually pretty short. ... The nursing staff was kind and always made sure I had my next appointment. They weren’t rude but they didn’t interact with me too much.
How was your experience with Janie Hirata at Kaiser Permanente NorCal?
Dr. Hirata was on time and tried to get me in and out of appointments quickly unless I had questions or concerns or fears, then she would sit down and talk me through my anxiety and answer all my questions. She was compassionate and understanding of I needed to sit and cry for a few minutes, always having tissues on hand. She adjusted my medications when needed and always had a next plan of action. She told be the truth about everything without being too blunt or making me feel hopeless.
What's one piece of advice would you give a prospective patient of Janie Hirata at Kaiser Permanente NorCal?
If you’re a nervous person like I am, go to Dr. Hirata. She’s very good at calming your nerves and having next step plans ready to go.
During treatment, were you treated like a number or a human with Janie Hirata at Kaiser Permanente NorCal?
Dr. Hirata always asked me how my week was going, if I was feeling anxious, and always asked me what she could do to help me feel more informed or more secure. She always told me what she was doing and seeing during every exam so I never felt lost. Once in a while i’d Become overwhelmed and cry and she always would sit next to me and hold my hand and hand me tissues until I could settle down. She would tell me the truth, but never so bluntly that I felt hopeless.
Describe the protocols Janie Hirata used in your cycles at Kaiser Permanente NorCal and their degree of success.
I believe Dr. Hirata has me start on 50 mg of clomid & then increased it to 75, 100, 150 etc until there was an egg. When we did our first IUI with no success she switched me to letrizol which also didn’t work. She wanted to treat me slowly as to not give me OHSS.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
The nursing staff was kind and always made sure I had my next appointment. They weren’t rude but they didn’t interact with me too much.
Describe your experience with Kaiser Permanente NorCal.
The clinic was very cold and big. It was undecorated and painted white. The doctor was amazing but the clinic was a little intimidating. I will say that it was clean and well kept. The wait time to see the doctor was also usually pretty short.
Describe the costs associated with your care under Janie Hirata at Kaiser Permanente NorCal.
I had a $5 copay per procedure/visit
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to call with results
Describe the specific things that went wrong at Kaiser Permanente NorCal.
I was never called or emailed to let me know that my IUI cycle did not result in a pregnancy. I had gotten the bloodwork done to confirm the test was a negative but no one ever called.
9
Doctor
Janie Hirata
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente NorCal
Oakland
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unknown Success
NPS
9
NPS
7
Age 36 - 39
4 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
Latinx
Income $100K - $199K
2nd of 3 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Nelson requests calls shortly after each treatment to review how I was feeling and potential next steps. He always greets each call asking how I'm doing and if I have any questions. He ends each call confirming that I'm clear with next steps and making sure all of my questions and concerns are answered.... We initially attempted a Clomid cycle with no IUI. Unfortunately, the medication left me with some unwanted side effects so he switched me to Letrozole for the next cycle. After a couple of Letrozole cycles with IUI, we decided to try Menopur with IUI.
Kaiser Oakland has struggled to maintain the staffing (nurses and doctors) necessary for the clinic. I was initially referred to the Fremont clinic as the Oakland one was not accepting new patients and had to wait several months before being transferred to Oakland. They also do not perform IUIs on Sundays.... On one occasion, I was told that my prescriptions were ordered but when I arrived to pick them up, the Letrozole prescription had not been requested.
How was your experience with Preston Nelson at Kaiser Permanente NorCal?
Dr. Nelson requests calls shortly after each treatment to review how I was feeling and potential next steps. He always greets each call asking how I'm doing and if I have any questions. He ends each call confirming that I'm clear with next steps and making sure all of my questions and concerns are answered.
What's one piece of advice would you give a prospective patient of Preston Nelson at Kaiser Permanente NorCal?
Be as honest as possible. He's very compassionate and non-judgmental.
During treatment, were you treated like a number or a human with Preston Nelson at Kaiser Permanente NorCal?
Extremely gentle bedside manner. Always very concerned about my well being.
Describe the protocols Preston Nelson used in your cycles at Kaiser Permanente NorCal and their degree of success.
We initially attempted a Clomid cycle with no IUI. Unfortunately, the medication left me with some unwanted side effects so he switched me to Letrozole for the next cycle. After a couple of Letrozole cycles with IUI, we decided to try Menopur with IUI. The Menopur did not yield greater results so we resumed Letrozole and waiting for another IUI. Dr. Nelson did recommend IVF after our first consultation but due to costs, we decided to go this route.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Overall the nursing staff is pleasant and professional.
Describe your experience with Kaiser Permanente NorCal.
Kaiser Oakland has struggled to maintain the staffing (nurses and doctors) necessary for the clinic. I was initially referred to the Fremont clinic as the Oakland one was not accepting new patients and had to wait several months before being transferred to Oakland. They also do not perform IUIs on Sundays.
Describe the costs associated with your care under Preston Nelson at Kaiser Permanente NorCal.
My husband has a good health insurance plan so costs of medications and co-pays are minimal. His insurance covers IUIs but does not cover IVF. Insurance through my employer does not cover IVF and IUI costs are higher.
Describe Preston Nelson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
Dr. Nelson was an IVF doctor but Kaiser does not offer that service at the Oakland facility so he did not make any recommendations regarding embryo transfers.
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at Kaiser Permanente NorCal.
On one occasion, I was told that my prescriptions were ordered but when I arrived to pick them up, the Letrozole prescription had not been requested. I have been told by Dr. Nelson that I could schedule a baseline ultrasound (since my cycle is fairly regular) ahead of beginning my cycle but the nurses would not schedule until I was at Day 1 of my cycle. There have also been a couple of instances of waiting 20+ minutes to have my vitals checked once I have checked in and another wait for the doctor once I am in the exam room. I have also had to call in after having blood work taken as no one called me with the results and certain test results are not available online.
9
Doctor
Preston Nelson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Kaiser Permanente NorCal
Oakland
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
8
NPS
8
Age 46 - 47
3 IUI
Recurrent Pregnancy Loss
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
When I first met Dr. Nelson, we had a lengthy appointment to go over all of my lab results and talk through next steps. It was a lot to absorb since I was just starting this process. He took time to answer all the questions my husband and I had at the time and really provided a lot of information. He was super attentive, thoughtful and a good listener. However, I realized later that when I left, I really wasn't sure how to move forward.
There is a team of providers all working together, so you are likely to see different doctors for different visits. The benefit of this is they can usually get me into clinic when I need to but the challenge is getting used to interacting with different groups of people.... I interacted with a nursing team [Kaiser Nor Cal] over the phone that was really helpful with setting appointments, getting my lab work ordered and updating me on test results that I couldn't see online or didn't understand. I also worked with a second nursing team at my appointments who were always really helpful.
How was your experience with Preston Nelson at Kaiser Permanente NorCal?
When I first met Dr. Nelson, we had a lengthy appointment to go over all of my lab results and talk through next steps. It was a lot to absorb since I was just starting this process. He took time to answer all the questions my husband and I had at the time and really provided a lot of information. He was super attentive, thoughtful and a good listener. However, I realized later that when I left, I really wasn't sure how to move forward. He talked through all the benefits of IVF but didn't necessarily recommend that I start that immediately. Should we just keep trying? How soon should I start fertility treatments? At what point do I need to seriously consider or move to IVF, etc? I had a lot of information but really wasn't sure how to move forward. After a couple of months with no success, I expressed this frustration to him and we started putting together a plan. One of the hard parts about this process is never knowing when to start something different. I kept getting pregnant every few months, which gave me hope but the pregnancies didn't last. Once I expressed all of this to Dr. Nelson, he was really helpful in starting to put a plan together, which included beginning to take medication and then a few months later moving to IUI. Kaiser has a team of fertility doctors all working together. Every month I would put a plan together with Dr. Nelson but wouldn't see him for my visits; my baseline appointments, my check ups just before ovulation and IUI were all with other doctors. I would then have a phone appointment with Dr. Nelson around the time by period was due to talk next steps and a potential plan for the next cycle. At first the interaction with all of the other doctors was a little challenging, this is hard and emotional and it was difficult for me to share some of this with a small group of physicians, even though everyone was professional and thoughtful. After a couple of cycles, I got more comfortable with the process and the team. Since I have been unsuccessful with IUI, I'm now beginning the process of preparing for IVF. Dr. Nelson used to perform IVF and has a wealth of information to share about the process, what to expect and how my body might react to the medication. Although I have watched videos and read books about the process, his consultation has been comforting and really informative. I feel like I understand the process much better and what I might expect. Overall, Kaiser moves slowly with fertility- I was frustrated by the initial process of getting my lab work done, identifying needed tests and treatments. As a patient you have to be really proactive and articulate what you are looking for and what help you need. Once the process started moving and I got connected with Dr. Nelson, it was important to maintain regular communication and let him know what I was looking for and what questions I had. Once he was aware of what I needed, we mapped out a plan for my care and how best to move forward. Overall, I have been really happy with him.
What's one piece of advice would you give a prospective patient of Preston Nelson at Kaiser Permanente NorCal?
Think about your questions ahead of time (if you can) and be upfront about your needs. He has a ton of information but none of that matters if he doesn't know what you are looking for. He is much more comfortable with phone calls than email but his schedule fills up so its good to get on his calendar regularly.
During treatment, were you treated like a number or a human with Preston Nelson at Kaiser Permanente NorCal?
Dr. Nelson has done a great job spending time to explain my test results and what they mean and make himself available to answer questions.
Describe the protocols Preston Nelson used in your cycles at Kaiser Permanente NorCal and their degree of success.
We tried three cycles of ovulation stimulation (one round of clomid and two of letrozole) with timed intercourse. When those didn't work we tried three rounds of IUI- all with letrozole. I initially wasn't ready for IUI so we tried the first process to see if we had any luck and then moved to IUI. I got pregnant my second cycle with IUI but my HCG levels were low (around 10) so I knew the pregnancy wouldn't last. I got my period 3/4 days later.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
I interacted with a nursing team over the phone that was really helpful with setting appointments, getting my lab work ordered and updating me on test results that I couldn't see online or didn't understand. I also worked with a second nursing team at my appointments who were always really helpful.
Describe your experience with Kaiser Permanente NorCal.
There is a team of providers all working together, so you are likely to see different doctors for different visits. The benefit of this is they can usually get me into clinic when I need to but the challenge is getting used to interacting with different groups of people.
Describe the costs associated with your care under Preston Nelson at Kaiser Permanente NorCal.
I have good health insurance coverage for Kaiser so all of my appointments and treatments were covered. I had $10 co-pays for some medications but overall very little out of pocket costs. If I move to IVF- at Kaiser or elsewhere none of those services will be covered.
8
Doctor
Preston Nelson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Kaiser Permanente NorCal
Oakland
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
7
NPS
9
Age 42 - 43
5 IUI
European
Income $100K - $199K
1st of 3 Docs
Donor Sperm
Neutral
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Hirata] is down to earth and pragmatic. She has a sense of humor and is blunt. Being that I'm over 40, the news on fertility rates isn't great and she was always very honest about that. But I am not sold on IVF so she was willing to work with my for more IUIs that others may endure. She listened to my concerns, hopes and fears.... I did 3 natural IUIs with frozen sperm, using an at home OPK test. Then I had 3 IUIs with Letrozole during day 3-7, with an Ovedrel trigger shot for one and an at home OPK for the other.
This clinic [Kaiser Permanente NorCal] is very convenient for me in Oakland. The building is a little older, but the facilities are fine. It is Kaiser so there is a bit of a bureaucracy with dealing with check-in and costs, but it is all very manageable. I like Kaiser because it is all integrated and I can email with the doctors and staff.... There are 2-3 nurses that I see regularly at the clinic. At my first IUI they were very helpful and informative about the whole process. They didn't mind when I took photos of the vial and they commented warmly about my lucky socks.
How was your experience with Janie Hirata at Kaiser Permanente NorCal?
She is down to earth and pragmatic. She has a sense of humor and is blunt. Being that I'm over 40, the news on fertility rates isn't great and she was always very honest about that. But I am not sold on IVF so she was willing to work with my for more IUIs that others may endure. She listened to my concerns, hopes and fears.
What's one piece of advice would you give a prospective patient of Janie Hirata at Kaiser Permanente NorCal?
She is down to earth and has heard it all so don't be afraid to ask any questions you have.
During treatment, were you treated like a number or a human with Janie Hirata at Kaiser Permanente NorCal?
Dr. Hirata and her staff were always friendly and personable when I went in for treatments, either consultation, ultrasounds, or IUIs. It is Kaiser, so they do run you through the process of a big medical system, but I have been with Kaiser for many years so that is par for the course. Once you get through the bureaucracy, the staff are great, and even dressed up for Halloween!
Describe the protocols Janie Hirata used in your cycles at Kaiser Permanente NorCal and their degree of success.
I did 3 natural IUIs with frozen sperm, using an at home OPK test. Then I had 3 IUIs with Letrozole during day 3-7, with an Ovedrel trigger shot for one and an at home OPK for the other. I had to have ultrasounds before the Letrozole and then before the trigger shot. Then I took 2 months off and am doing Letrozole with the Ovedrel trigger. I will have my 6th IUI tomorrow.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
There are 2-3 nurses that I see regularly at the clinic. At my first IUI they were very helpful and informative about the whole process. They didn't mind when I took photos of the vial and they commented warmly about my lucky socks. Because I have had multiple IUIS now, it is more of an in and an out, partly because that is my approach to this too.
Describe your experience with Kaiser Permanente NorCal.
This clinic is very convenient for me in Oakland. The building is a little older, but the facilities are fine. It is Kaiser so there is a bit of a bureaucracy with dealing with check-in and costs, but it is all very manageable. I like Kaiser because it is all integrated and I can email with the doctors and staff.
Describe the costs associated with your care under Janie Hirata at Kaiser Permanente NorCal.
My insurance covered half of the costs for the IUIs. I think it was about $150 for the IUI and $120 for the ultrasounds. The Letrozole was very cheap, $4, but the Ovedrel was about $100.
Describe Janie Hirata's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
no comment
7
Doctor
Janie Hirata
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
2 of 5
9
Clinic
Kaiser Permanente NorCal
Oakland
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
7
NPS
7
Age 33 - 34
6 IUI
Anovulation
European
Income $200K - $499K
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. Nelson is a wonderful provider, and I've felt very informed and supported by him throughout the process of IUI's and one miscarriage. He has adjusted treatment as needed, and is the right amount of realistic and hopeful...Unfortunately, many of our contacts are on the phone and because of the nature of scheduling apts around my cycle and schedule I don't often see him for ultrasounds, IUI's.
We are very lucky to have some fertility coverage through my insurance with Kaiser, so the process of medicated IUI cycles has been very affordable for us. The downsides are you see different nurses, doctors, and that they are only open normal business hours. I know some clinics do monitoring ultrasounds very early which would be great because you have to miss work frequently for these apts due to the hours they are open. If we didn't have the insurance coverage we do through t hem, I think I would already have considered other options/clinics/ maybe have moved on to IVF.
How was your experience with Preston Nelson at Kaiser Permanente NorCal?
Dr. Nelson is a wonderful provider, and I've felt very informed and supported by him throughout the process of IUI's and one miscarriage. He has adjusted treatment as needed, and is the right amount of realistic and hopeful.
What's one piece of advice would you give a prospective patient of Preston Nelson at Kaiser Permanente NorCal?
Unfortunately, many of our contacts are on the phone and because of the nature of scheduling apts around my cycle and schedule I don't often see him for ultrasounds, IUI's.
During treatment, were you treated like a number or a human with Preston Nelson at Kaiser Permanente NorCal?
Dr. Nelson is very generous with his time, considerate of your questions, and realistic about expectations. In all our conversations I feel listened to and supported in this difficult journey.
Describe the protocols Preston Nelson used in your cycles at Kaiser Permanente NorCal and their degree of success.
I have regular, but anovulatory cycles. All treatment is aimed to help me ovulate. Clomid + HCG trigger + IUI x1, negative with short luteal phase Clomid + HCG trigger + IUI + Progesterone x2, negative pregnancy tests Letrozole 5 mg + HCG trigger + IUI + Progesterone, positive pregnancy test ended in miscarriage due to chromosomal abnormality Letrozole 5 mg + HCG trigger + IUI + Progesterone, negative pregnancy test Letrozole 7.5 mg + HCG trigger + IUI + Progesterone, awaiting results
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
The nursing staff is mostly very helpful, responsive, at times there have been some scheduling conflicts and changes but overall if I had a question they would respond in an appropriate time manner to help me answer it.
Describe your experience with Kaiser Permanente NorCal.
We are very lucky to have some fertility coverage through my insurance with Kaiser, so the process of medicated IUI cycles has been very affordable for us. The downsides are you see different nurses, doctors, and that they are only open normal business hours. I know some clinics do monitoring ultrasounds very early which would be great because you have to miss work frequently for these apts due to the hours they are open. If we didn't have the insurance coverage we do through t hem, I think I would already have considered other options/clinics/ maybe have moved on to IVF.
Describe the costs associated with your care under Preston Nelson at Kaiser Permanente NorCal.
Because our insurance covers medicated IUI's, co pays for each visit were $15 dollars and all medications have been between $10 and $15 as well.
Describe Preston Nelson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
N/A
7
Doctor
Preston Nelson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Kaiser Permanente NorCal
Oakland
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
10
NPS
0
Age 41
2 IUI
Diminished Ovarian Reserve
Uterine Fibroids
Black or African-American
Income $200K - $499K
Business Executive
3rd of 3 Docs
2 IUI With Other Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Doesn't Recommend
Unsuccessful
This is for Dr Minjarez during her time at Kaiser Oakland...She was able to help me regroup and try again for my third and fourth IUI rounds, and clearly explained why we should move to IVF due to my husband’s male factor issues.... I had two IUI rounds with her - the first we used Menopur in combination with Clomid at my request to see if that would increase my egg count for the IUI. It had the complete opposite effect and was unsuccessful. My fourth - and final - IUI round was with letrozole. There was a better response but the round was still unsuccessful.
Kaiser needs a lot of help with its fertility clinics. This is specific for the clinic at Kaiser Oakland. It may have changed in the past couple of years, but at the time of my treatment they didn’t separate patient rooms, so fertility, pregnant, and senior patients were all in the same place at the same time. You also needed to check in upstairs then travel back downstairs to wait for your appointment....I didn’t have one nurse assigned to me at Kaiser but they always seemed to be on break or not wanting to be bothered. I
How was your experience with Debra Minjarez at Kaiser Permanente NorCal?
This is for Dr Minjarez during her time at Kaiser Oakland, not Spring Ferility. She was exactly what I needed after a demoralizing experience at Kaiser SF. She was able to help me regroup and try again for my third and fourth IUI rounds, and clearly explained why we should move to IVF due to my husband’s male factor issues.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Kaiser Permanente NorCal?
Run, don’t walk! She’s great.
During treatment, were you treated like a number or a human with Debra Minjarez at Kaiser Permanente NorCal?
My experience at Kaiser SF was horrific, so seeing Dr Minjarez at Kaiser Oakland was such a breath of fresh air. We ultimately didn’t get pregnant but I felt that she was a champion of compassionate care and was always open to altering the protocol for better results.
Describe the protocols Debra Minjarez used in your cycles at Kaiser Permanente NorCal and their degree of success.
Again, this is for treatment under her care at Kaiser Oakland. I had two IUI rounds with her - the first we used Menopur in combination with Clomid at my request to see if that would increase my egg count for the IUI. It had the complete opposite effect and was unsuccessful. My fourth - and final - IUI round was with letrozole. There was a better response but the round was still unsuccessful. However, Dr Minjarez made sure I had a saline solution and discovered that I had a fibroid in the uterine fundus and required a hysteroscopy. My care with Kaiser ended after my hysteroscopy and I began looking for a new clinic (because Dr Minjarez left for Spring!)
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
I didn’t have one nurse assigned to me at Kaiser but they always seemed to be on break or not wanting to be bothered. I remember rushing to deliver my husband’s sperm sample for an IUI before it became “unuseable” and the front desk was closed when I arrived and I had to track someone down to make sure the sample would make it in time.
Describe your experience with Kaiser Permanente NorCal.
Kaiser needs a lot of help with its fertility clinics. This is specific for the clinic at Kaiser Oakland. It may have changed in the past couple of years, but at the time of my treatment they didn’t separate patient rooms, so fertility, pregnant, and senior patients were all in the same place at the same time. You also needed to check in upstairs then travel back downstairs to wait for your appointment.
Describe the costs associated with your care under Debra Minjarez at Kaiser Permanente NorCal.
I don’t remember the exact costs but Kaiser insurance through my employer covered 50 percent of fertility costs and treatments.
10
Doctor
Debra Minjarez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
0
Clinic
Kaiser Permanente NorCal
Oakland
NPS
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
5
NPS
5
Age 35
1 IUI
Unexplained
European
Income $100K - $199K
Consultant
1st of 3 Docs
6 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
Dr Hirata was somewhat robotic. I didn’t feel that she sufficiently answered my questions about our unexplained diagnosis or offered much in the way of options....I was doing IUIs with Dr Hirata while diagnosed as “unexplained.” Beyond the usual battery of tests she offeeed no additional ways to look into the root cause nor did she encourage us to pursue more rigorous treatment.... We did 1 IUI with clomid, 2 with leteozole and then did an optional last IUI with letrozole and menopur while we were waiting for IVF.
The nursing staff [Kaiser Permanente NorCal] were the most compassionate of the team. I appreciated their patience and guidance and felt like they were rotting for me.... Strengths: it’s what you’ll use if you have any Kaiser coverage! Fairly easy to get appointments. Convenience of coordinating other related testing through Kaiser speeds up the process. Weaknesses: very by the book; it seems like everyone goes through the same stages and ramp ups.
How was your experience with Janie Hirata at Kaiser Permanente NorCal?
I was doing IUIs with Dr Hirata while diagnosed as “unexplained.” Beyond the usual battery of tests she offeeed no additional ways to look into the root cause nor did she encourage us to pursue more rigorous treatment. We got pregnant while seeing her (though another doctor was overseeing the cycle) so I think Kaiser was doing everything right but I felt a lack of compassion or sympathy and an impatience in my asking questions from Dr Hirata.
During treatment, were you treated like a number or a human with Janie Hirata at Kaiser Permanente NorCal?
Dr Hirata was somewhat robotic. I didn’t feel that she sufficiently answered my questions about our unexplained diagnosis or offered much in the way of options.
Describe the protocols Janie Hirata used in your cycles at Kaiser Permanente NorCal and their degree of success.
We did 1 IUI with clomid, 2 with leteozole and then did an optional last IUI with letrozole and menopur while we were waiting for IVF. The last cycle was successful.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
The nursing staff were the most compassionate of the team. I appreciated their patience and guidance and felt like they were rotting for me.
Describe your experience with Kaiser Permanente NorCal.
Strengths: it’s what you’ll use if you have any Kaiser coverage! Fairly easy to get appointments. Convenience of coordinating other related testing through Kaiser speeds up the process. Weaknesses: very by the book; it seems like everyone goes through the same stages and ramp ups.
Describe the costs associated with your care under Janie Hirata at Kaiser Permanente NorCal.
4 IUIs with a 50% copay cost around $3000 (including one cycle of injectibles).
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to order appropriate test
Describe the specific things that went wrong at Kaiser Permanente NorCal.
I needed to have some blood work to start a new cycle and it didn’t get ordered so when I showed up on a weekend they had no record of the needed test and o had to scramble to get ahold of someone who could phone it in.
5
Doctor
Janie Hirata
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
4 of 5
5
Clinic
Kaiser Permanente NorCal
Oakland
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2019, Unsuccessful
NPS
10
NPS
10
Age 28
1 IUI
PCOS
European
Latinx
Native American
Income $50K - $99K
1st of 4 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Hirata took the time to understand what me and my partner were going through. She helped us to understand the treatment plan and work towards a solution. I wish we could have stayed with Dr. Hirata, but she believed IVF was a better solution to our problem. ... Dr Hirata had us on Clomid injections and a trigger shot in the hopes of doing an IUI.
The [Kaiser Permanente] Oakland RE division was very cramped. The rooms feel like a prison cell, but the staff are kind. ... They [nursing staff] were mostly forgettable except for one lady who did the trigger shot for us. She was very nice. ... I wish they worked in IVF too so we didn't have to go to a farther away clinic. Also, come early for your appointment if you want to park closer to the entrance.
How was your experience with Janie Hirata at Kaiser Permanente NorCal?
Dr. Hirata was both very professional and also compassionate. She helped us to understand the complex world of infertility and what to expect. She never made us feel dumb or discouraged and always treated us like real people, and not just like a number.
What's one piece of advice would you give a prospective patient of Janie Hirata at Kaiser Permanente NorCal?
If you can, be prepared to be dissapointed. Not because of Dr. Hirata, but because you never know how the meds are gonna react, so go in hoping for the best, but ready for the worst.
During treatment, were you treated like a number or a human with Janie Hirata at Kaiser Permanente NorCal?
Dr Hirata took the time to understand what me and my partner were going through. She helped us to understand the treatment plan and work towards a solution. I wish we could have stayed with Dr. Hirata, but she believed IVF was a better solution to our problem.
Describe the protocols Janie Hirata used in your cycles at Kaiser Permanente NorCal and their degree of success.
Dr Hirata had us on Clomid injections and a trigger shot in the hopes of doing an IUI.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
They were mostly forgettable except for one lady who did the trigger shot for us. She was very nice.
Describe your experience with Kaiser Permanente NorCal.
The Oakland RE division was very cramped. The rooms feel like a prison cell, but the staff are kind. I wish they worked in IVF too so we didn't have to go to a farther away clinic. Also, come early for your appointment if you want to park closer to the entrance. Overall we would have loved to stay and work with Dr. Hirata, but her treatment plan wasn't going to work for us.
Describe the costs associated with your care under Janie Hirata at Kaiser Permanente NorCal.
Thankfully my partner has good insurance. But without it our treatment would have been incredibly expensive, and the rising costs of health care don't help.
Describe Janie Hirata's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
Dr. Hirata doesn't do that kind of treatment.
What specific things went wrong at Kaiser Permanente NorCal?
  • Provided conflicting information
10
Doctor
Janie Hirata
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Oakland
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
9
NPS
10
Age 37
Diminished Ovarian Reserve
European
Ashkenazi Jewish
Latinx
Income $100K - $199K
Doctor
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Platia is knowledgeable and thoughtful. She carefully explained the process and also sent helpful after-visit summaries to summarize our discussion and next steps. She was very open to discussing my concerns and thoughts and integrating them into the care plan...make sure you put together a list of questions beforehand so that you can make sure you don't forget to ask about key items...
The team at Kaiser has been very supportive of my partner and I. They spend a lot of time reviewing the process, answering questions and also send detailed summaries of next steps via the online patient portal...I have had a great experience with the clinical staff in the clinic, but also love that Kaiser is an integrated center and so labs, imaging, specialist referrals (e.g. clinical genetics) and medications are all within the same system...
How was your experience with Maria Platia at Kaiser Permanente NorCal?
Dr. Platia is knowledgeable and thoughtful. She carefully explained the process and also sent helpful after-visit summaries to summarize our discussion and next steps. She was very open to discussing my concerns and thoughts and integrating them into the care plan.
What's one piece of advice would you give a prospective patient of Maria Platia at Kaiser Permanente NorCal?
As with any doctors visit, make sure you put together a list of questions beforehand so that you can make sure you don't forget to ask about key items.
During treatment, were you treated like a number or a human with Maria Platia at Kaiser Permanente NorCal?
The team at Kaiser has been very supportive of my partner and I. They spend a lot of time reviewing the process, answering questions and also send detailed summaries of next steps via the online patient portal.
Describe your experience with Kaiser Permanente NorCal.
I have had a very positive experience with the Kaiser Oakland fertility clinic. I have had a great experience with the clinical staff in the clinic, but also love that Kaiser is an integrated center and so labs, imaging, specialist referrals (e.g. clinical genetics) and medications are all within the same system. Since insurance coverage for infertility services varies significantly by insurance plan, I recommend confirming your coverage beforehand.
Describe the costs associated with your care under Maria Platia at Kaiser Permanente NorCal.
Billing is based on your insurance plan and so will vary.
9
Doctor
Maria Platia
NPS
Humanity
5 of 5
Communication
5 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
10
Clinic
Kaiser Permanente NorCal
Oakland
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
LGBTQ+ Care
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5