Kaiser Permanente NorCal

16 doctors work here

Rated 7.2
Strongly recommend: 40%Neutral: 30%Don't recommend: 30%7.2
40% strongly recommend
151 reviews
Operations
8.1
8.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.1
7.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.4
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
8.2
8.2
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.9
7.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,514
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication
16 doctors work here
NPS
7.7
Average Doctor Score
Rated 8.9
Strongly recommend: 56%Neutral: 44%8.9
Jon Proctor
Kaiser Permanente NorCal
56% strongly recommend
15 Reviews
Rated 8.8
Strongly recommend: 62%Neutral: 31%Don't recommend: 7%8.8
Orkun Tan
Kaiser Permanente NorCal
62% strongly recommend
10 Reviews
Rated 8.4
Strongly recommend: 71%Neutral: 17%Don't recommend: 11%8.4
Lisa Farah-Eways
Kaiser Permanente NorCal
71% strongly recommend
16 Reviews
Rated 10
Strongly recommend: 100%10
Thomas Kulterman
Kaiser Permanente NorCal
100% strongly recommend
2 Reviews
Rated 9
Strongly recommend: 100%9
Maria Platia
Kaiser Permanente NorCal
100% strongly recommend
2 Reviews
Rated 8
Strongly recommend: 78%Don't recommend: 22%8
Wen-Hui Shen
Kaiser Permanente NorCal
78% strongly recommend
5 Reviews
Rated 7.6
Strongly recommend: 33%Neutral: 33%Don't recommend: 33%7.6
Janie Hirata
Kaiser Permanente NorCal
33% strongly recommend
10 Reviews
Rated 8
Neutral: 100%8
Robert Nachtigall (retired)
Kaiser Permanente NorCal
0% strongly recommend
1 Review
Rated 7
Strongly recommend: 47%Neutral: 22%Don't recommend: 31%7
Irene Moy
Kaiser Permanente NorCal
47% strongly recommend
16 Reviews
Rated 7.1
Strongly recommend: 41%Neutral: 19%Don't recommend: 41%7.1
Nikhil Joshi
Kaiser Permanente NorCal
41% strongly recommend
6 Reviews
Rated 6.9
Strongly recommend: 29%Neutral: 47%Don't recommend: 25%6.9
Clemens Grosskinsky
Kaiser Permanente NorCal
29% strongly recommend
12 Reviews
Rated 6.8
Strongly recommend: 25%Neutral: 50%Don't recommend: 25%6.8
Preston Nelson
Kaiser Permanente NorCal
25% strongly recommend
4 Reviews
Rated 6.2
Strongly recommend: 55%Don't recommend: 45%6.2
Tracey Telles
Kaiser Permanente NorCal
55% strongly recommend
7 Reviews
Rated 4.7
Strongly recommend: 10%Neutral: 27%Don't recommend: 63%4.7
Mark Nixon
Kaiser Permanente NorCal
10% strongly recommend
13 Reviews
Rated
Rhea Chattopadhyay
Kaiser Permanente NorCal
strongly recommend
0 Reviews
Rated
Vaishnavi Purusothaman
Kaiser Permanente NorCal
strongly recommend
0 Reviews
Show 12 more

This clinic has 7 offices

Fremont
39141 Civic Center Driv
Fremont, CA 94538
Fresno
7300 N Fresno Street
Fresno, CA 93720
Oakland
3779 Piedmont Avenue
Oakland, CA 94611
San Francisco
2238 Geary Blvd
San Francisco, CA 94115
San Francisco - Medical Center
1700 California St
San Francisco, CA 94109
San Ramon
2300 Camino Ramon
San Ramon, CA 94583
Sunnyvale
1263 East Arques Avenue
Sunnyvale, CA 94085
Show 5 more

151 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
10
NPS
5
Age 32 - 35
6 IUI
PCOS
Recurrent Pregnancy Loss
Income $50K - $99K
2nd of 3 Docs
Strongly Recommends
Doesn't Recommend
Successful
[Dr. Grosskinsky is] Well educated, attentive, great bedside manner, and explains the options and the treatments well. Also very gentle when performing ultrasounds...He is great at answering questions so if a new client has concerns, he has answers...He always starts off with the medications with the least side effects that would produce the result desired. If those medications don't work, he gradually increases the dosage until it works.
All the nursing staff [at Kaiser Permanente NorCal] are so welcoming and very attentive to your needs. They always made me feel comfortable...I had most of my care covered by dual coverage. I only completed 2 rounds with 0% coverage which ended up costing around 3500 for doctor visits and around 7-10k in medication...Strengths are that both the doctors and the staff are great! They are all a great team. Weaknesses would be the price that Kaiser charges for the procedures. When starting treatment here, it's always wise to get the cost information beforehand
How was your experience with Clemens Grosskinsky at Kaiser Permanente NorCal?
Well educated, attentive, great bedside manner, and explains the options and the treatments well. Also very gentle when performing ultrasounds. If not for Kaiser being extremely expensive, I would continue to see Dr. G.
What's one piece of advice would you give a prospective patient of Clemens Grosskinsky at Kaiser Permanente NorCal?
He is great at answering questions so if a new client has concerns, he has answers.
During treatment, were you treated like a number or a human with Clemens Grosskinsky at Kaiser Permanente NorCal?
He listened to my concerns and worked with my budget.
Describe the protocols Clemens Grosskinsky used in your cycles at Kaiser Permanente NorCal and their degree of success.
He always starts off with the medications with the least side effects that would produce the result desired. If those medications don't work, he gradually increases the dosage until it works.
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Dr. Telles)
All the nursing staff are so welcoming and very attentive to your needs. They always made me feel comfortable.
Describe your experience with Kaiser Permanente NorCal.
Strengths are that both the doctors and the staff are great! They are all a great team. Weaknesses would be the price that Kaiser charges for the procedures. When starting treatment here, it's always wise to get the cost information beforehand
Describe the costs associated with your care under Clemens Grosskinsky at Kaiser Permanente NorCal.
I had most of my care covered by dual coverage. I only completed 2 rounds with 0% coverage which ended up costing around 3500 for doctor visits and around 7-10k in medication
Describe Clemens Grosskinsky's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
n/a
10
Doctor
Clemens Grosskinsky
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
5
Clinic
Kaiser Permanente NorCal
San Ramon
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
9
NPS
9
Age 39 - 40
Endometriosis
Male Factor
European
Native American
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Tan takes time to cover everything with both myself and my husband. It’s more difficult for my husband to really understand what we are facing as he does not have the medical background that I do ... Dr Tan is kind and considerate without being soft. He manages to be direct, giving you the facts, without being cold. He is gentle but firm and always takes time to make sure we are comfortable with where we are in our protocols and exams.
The staff [Kaiser Permanente San Ramon] is warm and friendly, though a bit reserved. ... [Nursing staff is] Quick and efficient but with good bedside manner ... Starting protocol was a round of clomid w/IUI. Second round was Menopur and IUI. He [Dr. Tan] has always told us that with our diagnosis and our ages, IVF was our best shot at conceiving.
How was your experience with Orkun Tan at Kaiser Permanente NorCal?
Dr Tan is kind and considerate without being soft. He manages to be direct, giving you the facts, without being cold. He is gentle but firm and always takes time to make sure we are comfortable with where we are in our protocols and exams.
What's one piece of advice would you give a prospective patient of Orkun Tan at Kaiser Permanente NorCal?
Ask questions! Don’t be shy or nervous. If you have a question or don’t fully understand what is being said or is happening, he wants you to be honest and open.
During treatment, were you treated like a number or a human with Orkun Tan at Kaiser Permanente NorCal?
Dr Tan takes time to cover everything with both myself and my husband. It’s more difficult for my husband to really understand what we are facing as he does not have the medical background that I do
Describe the protocols Orkun Tan used in your cycles at Kaiser Permanente NorCal and their degree of success.
Starting protocol was a round of clomid w/IUI. Second round was Menopur and IUI. He has always told us that with our diagnosis and our ages, IVF was our best shot at conceiving.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Quick and efficient but with good bedside manner
Describe your experience with Kaiser Permanente NorCal.
The staff is warm and friendly, though a bit reserved. Doctor Tan is kind and thorough. I would like to have more time to process and develop questions before the end of our appointments, but we can always email him.
Describe the costs associated with your care under Orkun Tan at Kaiser Permanente NorCal.
Ultrasound $175 Saline sonogram $250 Insemination $495 Pregnancy labs $175 Clomid $7 Menopur $100/per inj Trigger shot $100 Laparoscopy $ 2500
9
Doctor
Orkun Tan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Kaiser Permanente NorCal
San Ramon
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2019 - 2020, Unknown Success
NPS
6
NPS
6
Age 42 - 43
Diminished Ovarian Reserve
European
Income $200K - $499K
Accountant
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I felt like a human as she [Dr. Tracey Telles] took the time to explain our options and share her story, however it felt like she was checking a box in doing so...used visuals in explaining things which is very helpful when you are totally lost in this process. She shared her own story which was nice to hear. We leave most appointments not knowing what to do or expect next...You don't leave with a step by step plan and that can make you feel very lost in an already confusing process.
The clinic [Kaiser Permanente NorCal] is organized. Some of the nurses make you feel like a number. You don't leave with a step by step plan and that can make you feel very lost in an already confusing process. You aren't able to e-mail any of the nurses which can become very frustrating...Dr Telles used visuals in explaining things which is very helpful when you are totally lost in this process. She shared her own story which was nice to hear. We leave most appointments not knowing what to do or expect next.
How was your experience with Tracey Telles at Kaiser Permanente NorCal?
Dr Telles used visuals in explaining things which is very helpful when you are totally lost in this process. She shared her own story which was nice to hear. We leave most appointments not knowing what to do or expect next.
What's one piece of advice would you give a prospective patient of Tracey Telles at Kaiser Permanente NorCal?
To provide a written step by step plan.
During treatment, were you treated like a number or a human with Tracey Telles at Kaiser Permanente NorCal?
I felt like a human as she took the time to explain our options and share her story, however it felt like she was checking a box in doing so.
Describe your experience with Kaiser Permanente NorCal.
The clinic is organized. Some of the nurses make you feel like a number. You don't leave with a step by step plan and that can make you feel very lost in an already confusing process. You aren't able to e-mail any of the nurses which can become very frustrating.
Describe the costs associated with your care under Tracey Telles at Kaiser Permanente NorCal.
A LOT
Describe Tracey Telles's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
I don't even know what these are
6
Doctor
Tracey Telles
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
6
Clinic
Kaiser Permanente NorCal
San Ramon
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
NPS
8
NPS
8
Age 36 - 37
3 IUI
Unexplained
European
Income $100K - $199K
Graphic Designer
1st of 2 Docs
1 IUI With Other Docs
Neutral
Neutral
Unsuccessful
Dr. G was straightforward, helpful, and positive about our chances. He clearly explained our risks and was sympathetic when we needed to cancel one round due to unforseen circumstances. He helped us by recommending Alto pharmacy for quick and cheaper medications...[new patient advice] Definitely don't take his humor too seriously and don't be afraid to ask questions or any clarification on anything.
Kaiser has an easy to use portal for patient information and scheduling. I never waited long for appointments and lab work could be done at any Kaiser, not just the clinic. I was able to schedule some IUIs on Saturdays which was convenient. Even though I might see different doctors, nurses, or people in training, everyone I met seemed competent and polite.
How was your experience with Clemens Grosskinsky at Kaiser Permanente NorCal?
Dr. G was straightforward, helpful, and positive about our chances. He clearly explained our risks and was sympathetic when we needed to cancel one round due to unforseen circumstances. He helped us by recommending Alto pharmacy for quick and cheaper medications. He seemed a bit old school, making some assumptions about my husband and I that I just laughed off, because with Kaiser I know that I'd usually have another RE the next cycle or the next appointment.
What's one piece of advice would you give a prospective patient of Clemens Grosskinsky at Kaiser Permanente NorCal?
Definitely don't take his humor too seriously and don't be afraid to ask questions or any clarification on anything.
During treatment, were you treated like a number or a human with Clemens Grosskinsky at Kaiser Permanente NorCal?
Kaiser has a cost effective but batch like way of shuffling patients through, but Dr. G remembered personal details enough to chat from appointment to appointment.
Describe your experience with Kaiser Permanente NorCal.
Kaiser has an easy to use portal for patient information and scheduling. I never waited long for appointments and lab work could be done at any Kaiser, not just the clinic. I was able to schedule some IUIs on Saturdays which was convenient. Even though I might see different doctors, nurses, or people in training, everyone I met seemed competent and polite.
8
Doctor
Clemens Grosskinsky
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Kaiser Permanente NorCal
San Ramon
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unsuccessful
NPS
10
NPS
6
Age 34 - 36
3 IUI
1 IVF
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Engineer
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Doesn't Recommend
Unsuccessful
Dr. Joshi strikes a very nice balance between being kind and being direct. I felt like he gave me an honest assessment of our situation, while being empathetic to what we were going through. He quickly diagnosed me with diminished ovarian reserve and predicted that our chances of success with IUI and IVF were fairly low. He walked us through that diagnosis and our options clearly. He let us lead the way making decisions about what to do, while guiding us and always being ready to answer numerous questions.
The Kaiser REI Santa Clara has a wonderful, warm team, and I was very happy with everyone I met there. However, their scheduling and follow up processes are sometimes frustrating. Kaiser is very rule-based, so you have to work within that. Also, several times the REI said it would order blood tests done, but then when I went to the lab they said they didn't have the order and refused to do the test until I waited for them to contact the REI. Although the overall care at the REI was good, these little things really add up to extra stress when you're doing IUI or IVF.
How was your experience with Nikhil Joshi at Kaiser Permanente NorCal?
Dr. Joshi was a great doctor who knew his area very well and also made me feel cared for as a patient. Kaiser has fairly strict rules about what can be done, so that can be frustrating, but Dr. Joshi worked hard to get me the best outcome within those constraints.
What's one piece of advice would you give a prospective patient of Nikhil Joshi at Kaiser Permanente NorCal?
Do your research before seeing an REI doctor so you know what to expect and can ask questions about different treatment options. The FertilityIQ courses are excellent for this. Sometimes it's hard even for the doctor to know which treatment approach will have the best outcome, so the more you know, the more you can ask questions that help you and your doctor decide on the best path for you.
During treatment, were you treated like a number or a human with Nikhil Joshi at Kaiser Permanente NorCal?
Dr. Joshi strikes a very nice balance between being kind and being direct. I felt like he gave me an honest assessment of our situation, while being empathetic to what we were going through. He quickly diagnosed me with diminished ovarian reserve and predicted that our chances of success with IUI and IVF were fairly low. He walked us through that diagnosis and our options clearly. He let us lead the way making decisions about what to do, while guiding us and always being ready to answer numerous questions.
Describe the protocols Nikhil Joshi used in your cycles at Kaiser Permanente NorCal and their degree of success.
We did two IVF cycles. In the first cycle, we did the most standard medication approach. It didn't produce many follicles, so we cancelled the retrieval and did IUI. In the second cycle, we tried a lot of medication, and that produced more follicles so we completed the retrieval. Still, probably because of DOR, the 2 embryos didn't grow very well so we were not successful.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
I saw nurses for maybe half of my appointments at the REI, and they were excellent. Carla was especially kind and knowledgeable.
Describe your experience with Kaiser Permanente NorCal.
The Kaiser REI Santa Clara has a wonderful, warm team, and I was very happy with everyone I met there. However, their scheduling and follow up processes are sometimes frustrating. Kaiser is very rule-based, so you have to work within that. Also, several times the REI said it would order blood tests done, but then when I went to the lab they said they didn't have the order and refused to do the test until I waited for them to contact the REI. Although the overall care at the REI was good, these little things really add up to extra stress when you're doing IUI or IVF.
Describe the costs associated with your care under Nikhil Joshi at Kaiser Permanente NorCal.
The IUI and IVF were consistent with Bay Area average prices
Describe Nikhil Joshi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
Dr. Joshi was very clear that 1 embryo at a time is usually best, but also said exceptions may be made when the embryos aren't very good quality.
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to order appropriate test
Describe the specific things that went wrong at Kaiser Permanente NorCal.
Several times, the REI said it had ordered blood tests, but the lab said they didn't have the orders and refused to do the tests.
10
Doctor
Nikhil Joshi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
5
NPS
7
Age 28
1 Fertility Medications
Diminished Ovarian Reserve
European
Income $500K
Lawyer
1st of 3 Docs
1 IVF With Other Docs
1 Embryo Freezing With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
[Dr. Mark Nixon is] warm but didn't seem to consider my particular situation or priorities much...He was encouraging in that he thought I could eventually get pregnant from lower-intervention methods but didn't consider what my timelines and goals and urgencies might otherwise suggest...he immediately diagnosed me with something that turned out to not be an issue at all and miscounted my follicles...
It was hard to get a response from [Dr. Mark Nixon] because Kaiser encourages you to reach out to the nurse practitioners instead...You have to be willing to advocate for yourself and know what your priorities are. Come prepared with questions written down...Nurses were very kind and compassionate. The continuity of care isn't fantastic but it's definitely "good enough"--when I was there, you saw one of two NPs for most of your appointments and they were both really friendly but didn't always have the background from previous appointments.
How was your experience with Mark Nixon at Kaiser Permanente NorCal?
He's warm but didn't seem to consider my particular situation or priorities much. It was hard to get a response from him because Kaiser encourages you to reach out to the nurse practitioners instead. He was encouraging in that he thought I could eventually get pregnant from lower-intervention methods but didn't consider what my timelines and goals and urgencies might otherwise suggest.
What's one piece of advice would you give a prospective patient of Mark Nixon at Kaiser Permanente NorCal?
You have to be willing to advocate for yourself and know what your priorities are. Come prepared with questions written down.
During treatment, were you treated like a number or a human with Mark Nixon at Kaiser Permanente NorCal?
He took a lot of time to talk to us and answer questions, but he immediately diagnosed me with something that turned out to not be an issue at all and miscounted my follicles.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Nurses were very kind and compassionate. The continuity of care isn't fantastic but it's definitely "good enough"--when I was there, you saw one of two NPs for most of your appointments and they were both really friendly but didn't always have the background from previous appointments. It was one of them who advised me to skip additional IUI treatments and go straight to IVF after I had a serious talk with her about my priorities and timing, and I'll always be grateful!
Describe your experience with Kaiser Permanente NorCal.
I'm a big fan of Kaiser and Kaiser's model. It's in their best interest to create healthy moms and babies. Downside is that you often spend a lot of time on less invasive fertility methods, when time may be a bigger factor for you (with work or whatever other priorities) than it is for them. This can be emotionally exhausting and requires you to be a stronger advocate for particular treatments. Driving time is significant because you have to go to different facilities for different treatments (and they are not nearby one another). Doctors and nurses are fairly fluid so while the overall care is excellent, you often retell your story to different people at every visit, which can be frustrating. Clinic is very, very organized and well-run!
Describe the costs associated with your care under Mark Nixon at Kaiser Permanente NorCal.
Because I didn't proceed to IVF at Kaiser, everything was covered under my plan.
5
Doctor
Mark Nixon
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
7
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
5
NPS
3
Age 40
1 Fertility Medications
Diminished Ovarian Reserve
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
[Dr. Joshi's] Strengths - willing to explain things in detail, patient, not condescending, willing to explore/consider your suggestions, didn't feel he rushed appointment Weaknesses - could show a bit more compassion, also a bit of optimism wouldn't hurt, constrained by what is allowed in the Kaiser system (I suppose not his fault), could have provided more rationale for treatment approach (contact is mostly with nursing staff)...
the nurses [at Kaiser Permanente NorCal] have been 10/10. They are both knowledgeable, informative, and have shown a lot of compassion. Ultrasounds were very gentle, everything explained clearly, they were able to answer questions, seem very organized and on top of everything. Calls and emails are answered very promptly most of the time...they are closed Sunday...
How was your experience with Nikhil Joshi at Kaiser Permanente NorCal?
Strengths - willing to explain things in detail, patient, not condescending, willing to explore/consider your suggestions, didn't feel he rushed appointment Weaknesses - could show a bit more compassion, also a bit of optimism wouldn't hurt, constrained by what is allowed in the Kaiser system (I suppose not his fault), could have provided more rationale for treatment approach (contact is mostly with nursing staff)
What's one piece of advice would you give a prospective patient of Nikhil Joshi at Kaiser Permanente NorCal?
Not really specific to this doctor - but overall believe in your own fertility and remember that you are the one person who cares the most about your own outcome. Advocate for yourself, don't be afraid to ask questions (or be the 'annoying patient') - push to get all the answers you need to feel comfortable.
During treatment, were you treated like a number or a human with Nikhil Joshi at Kaiser Permanente NorCal?
Had a phone consult with the doctor and although I feel that an in person appointment would be better and more personable the doctor seemed attentive and responsive. He was able to meet me where I was at (in terms of background knowledge of the subject) and explain things at a level of detail that I appreciated. He also took the time to fully answer all questions and made me feel that it was ok to question him to further my understanding. Personally I would have been more comfortable with a female RE but he didn't make me feel uncomfortable and was not overly patronizing as has been my experience in the past. I did feel that in some ways the doctor is very focused on numbers and possibly is a bit too realistic - given we all exist on a curve, I think that it is ok to reserve a little hope for all people's potential fertility no matter how challenging. DOR diagnosis and felt immediately that there was a push towards donor egg, but willing to try IUI (didn't outright clearly state no to IVF but that was the general message implied).
Describe the protocols Nikhil Joshi used in your cycles at Kaiser Permanente NorCal and their degree of success.
We did a letrozole cycle. The doctor suggested clomid but was willing to give letrozole when I asked because I had information from my previous clinic that I have a possible thin lining. I also heard the side effects were less. He stated there wasn't much difference in side effects between but agreed to try this route I was happy he was open to this.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
The nurses working here on the non-IVF side are both amazing. I had a bad experience at my last clinic and had very high anxiety about starting to work with this clinic but the nurses have been 10/10. They are both knowledgeable, informative, and have shown a lot of compassion. Ultrasounds were very gentle, everything explained clearly, they were able to answer questions, seem very organized and on top of everything. Calls and emails are answered very promptly most of the time.
Describe your experience with Kaiser Permanente NorCal.
Weakness - I didn't really get to choose my doctor (was assigned); start was a little confusing/rough (was rushing around getting last minute labs, meds etc because my cycle day 1 was on a Saturday and they are closed Sunday); they are very booked up a lot so appointment times are limited (can't be too selective) Strengths - Nurses made me feel I am in good hands and they are willing to go above and beyond; clinic is decently nice and clean; felt respected by most of the support staff (with one exception of a staff member that was really rude) During the transvaginal ultrasounds there is a monitor in the room - it is usually a female but there is a male assistant (receptionist) of the doctor who will be a monitor sometimes. I suppose some people may not be comfortable with that and I guess I was surprised they don't have a female available for this role (as most clinics do).
Describe the costs associated with your care under Nikhil Joshi at Kaiser Permanente NorCal.
ultrasounds approx 180 each, a lot of other items were covered so I am not sure exactly
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to call with results
  • Failed to order appropriate test
Describe the specific things that went wrong at Kaiser Permanente NorCal.
Lab results were not reported to me prior to starting my cycle there - I feel that the doctor should have viewed them and sent a message but some were just never reported at all. Had to request multiple times. Some that were discussed also not ordered so have to get needle stick multiple times.
5
Doctor
Nikhil Joshi
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
5 of 5
3
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unknown Success
NPS
0
NPS
0
Age 38
1 Fertility Medications
PCOS
Uterine Fibroids
Ashkenazi Jewish
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
1 IUI With Other Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
I did not feel supported [by Dr. Joshi] in the least, which is why I switched mid-cycle to another doctor...I had to remind him EVERY appointment - even when I was coming in every other day during the retrieval cycle - that I had PCOS, and did not have periods. He would see me for maybe 10min and say "everything looks good" and thats it...No explanation, no support, same line regardless of outcome. When I tried to share worries or ask questions, I told a nurse would call...
The clinic [Kaiser Permanente NorCal] in general is not very supportive...We needed to ask several times for instructions on how to administer shots, and she [nurse] seemed frustrated when we asked if she could email us the link to the online videos rather than have us search for them. She then seriously put our egg retrieval into jeopardy by writing out inaccurate instructions for our trigger medication...
How was your experience with Nikhil Joshi at Kaiser Permanente NorCal?
As mentioned he did not communicate information at all- by comparison, my first visit with my new doctor, I got 4 pages worth of preparation information for my cycle. I never knew what the blood tests were for or what they meant (except through my own research). I had to call multiple times to get information on how to give myself shots. Problems were rarely addressed, and his office gave printed wrong medical directions to me and blamed me for 'my body's failure to accept medication', instead of the fact I'd followed his (wrong) directions. He then wasn't even going to have us do the egg retrieval and just assumed the eggs were lost - had another doctor not intercepted, we would have lost the eggs that were very much still obtainable. He made no apologies for his botching of the cycle, and even alluded to us needing to pay for a whole new cycle - despite, again, this being him and his office's mistake.
What's one piece of advice would you give a prospective patient of Nikhil Joshi at Kaiser Permanente NorCal?
GO WITH SOMEONE ELSE. Seriously, he treats you like a number. He is always SIGNIFICANTLY late to appointments. He never apologies. He will not share any information with you. He will be very difficult to get ahold of. He does not treat you like a human and do not expect sympathy or understanding from him. There are better doctors out there.
During treatment, were you treated like a number or a human with Nikhil Joshi at Kaiser Permanente NorCal?
Dr.Joshi quite frankly was awful. Not only could he not keep an appointment to save his life (he averaged, at a minimum, being 45min-90min late) but aside of the first consultation, he shared very little information. Blood tests would be ordered but I'd never know why or what they meant. I had to remind him EVERY appointment - even when I was coming in every other day during the retrieval cycle - that I had PCOS, and did not have periods. He would see me for maybe 10min and say "everything looks good" and thats it, or worse, begin saying "oh we'll get 20 eggs" (next visit) "everything looks good we'll get 15 eggs" (next visit) "everything looks good we'll get 10 eggs" etc. No explanation, no support, same line regardless of outcome. When I tried to share worries or ask questions, I told a nurse would call. He would flat out say there were no side effects to procedures, and when I asked what they were just in case (I always get side effects) he pretty much acted like I was being ridiculous and wouldn't have them - even though I did. I did not feel supported in the least, which is why I switched mid-cycle to another doctor.
Describe the protocols Nikhil Joshi used in your cycles at Kaiser Permanente NorCal and their degree of success.
IVF - up to the egg retrieval. We were never given an option and told due to my age this was the route we needed to take (frozen embryo). We had a number of medications that were prescribed as a default. No rationale other than 'this is what you take' were given. He also didn't seem to understand his own procedure timelines, giving us a much shorter view of how things would go, including forgetting to include the time I'd need to recover from related surgeries that would delay implantation.
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: ANALISA JUAREZ)
So, Analise was not very communicative or clear, with me or my partner often needing to call and clarify messages. We needed to ask several times for instructions on how to administer shots, and she seemed frustrated when we asked if she could email us the link to the online videos rather than have us search for them. She then seriously put our egg retrieval into jeopardy by writing out inaccurate instructions for our trigger medication, and when she called me, said "You havent taken the medication yet, have you? I know I said verbally you already should have but I see I wrote it down differently" - essentially admitting she knew she hadnt told me it correctly (otherwise why state it as already knowing I hadnt?) and did not apologize for the messup, instead blaming me for following the written directions she'd given me.
Describe your experience with Kaiser Permanente NorCal.
The clinic in general is not very supportive, and if at all possible, I'd recommend going with Fremont (or another provider than Kaiser). My first appointment I was nervous and ended up with 160/90 blood pressure - I love that the nurse said "is this normal for you?" even though she could have seen my chart showing no high blood pressure issues and a history of much lower blood pressure results. We also needed to frequently remind them of my PCOS status and had to double check about medications being sent over. I was told I needed to be at my appointment at a certain time, only to find the office wasn't even open until 25min later. Only plus side is partner is allowed in waiting room area.
Describe the costs associated with your care under Nikhil Joshi at Kaiser Permanente NorCal.
$21,000 before we could even get scheduled; $7,000 for medications. Optional genetic testing cost an additional $3500
Describe Nikhil Joshi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
He said to do eSET..there was no reason given other than it was the best option for me
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
0
Doctor
Nikhil Joshi
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
5 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
8
NPS
10
Age 33
3 IUI
Anovulation
East Asian
Income $200K - $499K
Engineer
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Strongly Recommends
Successful
After all tests and blood work, we had a video visit with him [Dr. Joshi] . We found him very knowledgeable, to the point, and knows what is covered in our insurance plan...He is extremely supportive of our decision and the forthcoming. During the call, he answered all our queries regarding IVF treatment, shared necessary details, and even update my health summary for the future doctor.
Kaiser NoCal. Strengths: - Good Doctors - Having everything (from bloodwork to any complicated tests) under a single roof. Weakness: - Hard to get an appointment with the doctor sometime. - If you are going for an IUI, you will not get any regular comunation from your doctor but from NP, who don't have much empathy. - There is no straight way to communicate with your doctor when you need
How was your experience with Nikhil Joshi at Kaiser Permanente NorCal?
I got in touch with Nikhil Joshi in early 2020 after trying for a baby for more than a year. After all tests and blood work, we had a video visit with him. We found him very knowledgeable, to the point, and knows what is covered in our insurance plan(which was very helpful in the beginning). As our all test results were okay (no red flag), he suggested 3 IUIs as a treatment plan as it was covered in our insurance, not IVF. Unfortunately, all three were failed. I took an emotional break in late 2020 and wanted to resume IUI again in January 2021 (another 3 cycles). Fortunately, my husband got a new job that gives IVF benefits through other insurance. In January 2021, I had my follow-up call with Dr. Joshi where I shared the upcoming changes in my health insurance plan. He is extremely supportive of our decision and the forthcoming. During the call, he answered all our queries regarding IVF treatment, shared necessary details, and even update my health summary for the future doctor. He even helps me to understand the SART website for fertility clinic selection. I couldn't expect anything else from him.
What's one piece of advice would you give a prospective patient of Nikhil Joshi at Kaiser Permanente NorCal?
It is hard to get an appointment with Nikhil Joshi so please have patience. Good luck!
During treatment, were you treated like a number or a human with Nikhil Joshi at Kaiser Permanente NorCal?
Dr. Joshi is very knowledgeable, kind, and systematic. During my appointment and visit, I never felt that he is in a hurry or not answering my concerns.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
In Kaiser REI, NP is the people who work with IUI patient, not doctors. During my IUI treatments, not Nikhil Joshi but different NP attended me. Most of them were always in a hurry and not compassionate. I felt like a number in front of them.
Describe your experience with Kaiser Permanente NorCal.
Kaiser REI is your only choice for fertility treatment if your insurance provider is Kaiser NoCal. Strengths: - Good Doctors - Having everything (from bloodwork to any complicated tests) under a single roof. Weakness: - Hard to get an appointment with the doctor sometime. - If you are going for an IUI, you will not get any regular comunation from your doctor but from NP, who don't have much empathy. - There is no straight way to communicate with your doctor when you need
8
Doctor
Nikhil Joshi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
1 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
7
Age 34 - 35
4 IUI
Recurrent Pregnancy Loss
Unexplained
Black or African-American
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Farah-Eways is compassionate and really wants to make your dream of having a baby come true. You should note she is quite the multitasker, so when you have an in person consultation or phone appointment with her you may notice that she’s typing/performing computer task while talking to you...At the end of your consultation/appointment you will have a summary in the form of emails with all things discussed, recommendations, plan of care and a detailed summary of your visit. Her typing/inputting things on th
IVF [cost at Kaiser Permanente NorCal] : 1 Freeze all + Frozen transfer $15,455 Meds: $5,000-8,500 PGT testing: $3,500...Each additional Frozen transfer: $4,150 plus meds ($800-1500) Fresh IVF cycle $13,100...strengths are communication, returning calls and emails. Their weaknesses are they are very busy and have quite a few patients to see but only 3 REI doctors so the appointment availability is not always convenient
How was your experience with Lisa Farah-Eways at Kaiser Permanente NorCal?
Dr. Farah-Eways is compassionate and really wants to make your dream of having a baby come true. You should note she is quite the multitasker, so when you have an in person consultation or phone appointment with her you may notice that she’s typing/performing computer task while talking to you. Please don’t mistake this for her not caring or not being focused on you and your treatment. At the end of your consultation/appointment you will have a summary in the form of emails with all things discussed, recommendations, plan of care and a detailed summary of your visit. Her typing/inputting things on the computer as she is discussing processes with you, I believe, is her way to ensure that no information during your conversation is missed in the hard copy of your plan of care and that all test you need to have done are ordered as soon as she decides you need them. Because she documents things while she’s talking, you end up having a complete reference in terms of next steps. This is important because there can be so much information, many dates, and timed studies to complete. I’m the type of person that comprehends and processes information quickly, so I prefer information to be delivered straight forward in the form of what the plan for me is, what my next steps are, and when they steps need to be completed. Having a hard copy plan of care with dates/times to complete and contact numbers has helped me feel more control in a situation that can be so out of your control. If you like information delivered this way I think you will be happy to work with Dr. Farah-Eways, also note that if ever there is a time that you feel you didn’t understand or you need to verify what the plan is, she responds best by email to address your concerns.
What's one piece of advice would you give a prospective patient of Lisa Farah-Eways at Kaiser Permanente NorCal?
Understand that she works within the Kaiser Permanente health system, so at times because the Kaiser process calls for systematic approach since they see a greater volume of patients than private REI clinics, you won’t always see her at appointments for procedures such HSG test, IUI or ultrasounds to verify meds such as clomid, femara, etc produced sufficient follicles for IUI. While you have a care plan by Dr. Farah-Eways, these procedures will be performed by her Nurse Practitioners (NP) and not necessarily the same NP each time. It comes down to who is available at the time you need the appointment. As for diagnostic procedures such as Hysteroscopy, endometrial biopsy, trial transfers, and saline sonograms you will see her or one of her colleagues that is an REI doctor. If you want her specifically for those procedures , this goes for IVF retrieval and transfers as well, you would have to wait for an opening on her schedule. If you don’t want to wait there are other REI doctors that can perform the procedures at the earliest date and report the findings to Dr. Farah-Eways. The process at Kaiser works where a REI doctor like Dr. Farah-Eways may be doing diagnostic test 1 day, clinic appointments the next day and IVF retrieval and transfer the all day the entire next week. So if you’re looking to see the same REI doctor/nurse at each appointment and it wouldn’t be okay with you if you didn’t, she may not be the REI doctor for you.
During treatment, were you treated like a number or a human with Lisa Farah-Eways at Kaiser Permanente NorCal?
Although Kaiser’s REI department is extremely busy, Dr. Farah-Eways has always been extremely kind and explained the plan of care and next steps for my fertility treatment in great detail regardless of the amount of time it took. Also, I was scheduled to have a saline sonogram with trial transfer, and endometrial biopsy 2 days after shelter in place orders were mandated due to COVID-19. This order encouraged healthcare facilities to cancel procedures that are considered to be “elective”. Although my scheduled procedures were considered to be elective, Dr Farah-Eways had her staff immediately call me and reassure me that she was still willing to do my procedure if I still wanted to keep my appointment and that she understood how important it was for me to complete these procedures as they are scheduled only on specific days within a given cycle. The fact that she and her staff allowed me to keep my appointment made me feel like they respected both my time and the emotional toll it takes to have to wait a whole cycle before a procedure can be scheduled again. This made me feel like human and not just a number to them.
Describe the protocols Lisa Farah-Eways used in your cycles at Kaiser Permanente NorCal and their degree of success.
Lab work was completed to rule out any clotting disorders or genetic abnormalities prior to IUI Pre-IUI supplements: -Prenatal -Co-Enzyme Q10 600mg/day -Methylfolate 1mg (folic acid in prenatals may not be absorbed in its form) 2000U of vitamin D (prenatals amount not enough) -Probiotics ( to help with gut health) For each IUI the medication protocol was used to make me have a stronger ovulation and produce more than one egg in attempt to increase the chances of successful IUI. Dr. Farah-Eways confirmed with tests and from multiple previous pregnancies that unfortunately resulted in losses, I ovulate regularly on my own. The progesterone was used to proactively to help aid in preservation of pregnancy if the IUI was successful. IUI was chosen as a first line of treatment because we had not been able to conceive naturally for close to 1 year after our 3rd miscarriage: IUI #1: femara 2.5mg/ twice per day x 5 days Ultrasound day 7 (verify mature follicles) Ovidrel for timed ovulation IUI 24-36hr following Ovidrel injection IUI #2: femara 5mg/ twice per day x 5 days Ultrasound day 7 (verify mature follicles) Ovidrel for timed ovulation IUI 24-36hr following Ovidrel injection Progesterone vaginal suppository 1x/day IUI #3: femara 7.5mg/ twice per day x 5 days Ultrasound day 7 (verify mature follicles) Ovidrel for timed ovulation IUI 24-36hr following Ovidrel injection Progesterone vaginal suppository 1x/day IUI #4: femara 7.5mg/ twice per day x 5 days Menopur 150units 1x/day x 5 days Ultrasound day 7 (verify mature follicles) Ovidrel for timed ovulation IUI 24-36hr following Ovidrel injection Progesterone vaginal suppository 1x/day Neither of the 4 IUIs were successful We had a natural conception 1 month after the 4th IUI attempt. That natural conception resulted in our baby not growing after week 6. I had a D&C in February. Followed by a saline sonogram, endometrial biopsy and trial transfer done in March by Dr Farah-Eways to clear me for the IVF process. The IVF protocol will include a Retrieval with Freeze All and Frozen Embryo transfer so that the embryos can have PGT testing to rule out genetic abnormalities. The medication protocol for IVF retrieval will include Follistim, Menopur, Omnitrope For FET, it will include Estrace tabs, Climara Patch, and progesterone vaginal suppositories
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
I was seen by 3 Nurse Practitioners on different occasions including, Carla Schouten, Marion Colombo, and Lorraine Gyor. They were all compassionate, professional, and responded quickly to all emails and were also open to implement my input in regards to what I felt I needed to be added to my care plan.
Describe your experience with Kaiser Permanente NorCal.
I think this departments strengths are communication, returning calls and emails. Their weaknesses are they are very busy and have quite a few patients to see but only 3 REI doctors so the appointment availability is not always convenient
Describe the costs associated with your care under Lisa Farah-Eways at Kaiser Permanente NorCal.
IUI covered by Kaiser Permanente insurance with $20 copay IVF NOT COVERED BY INSURANCE IVF: 1 Freeze all + Frozen transfer $15,455 Meds: $5,000-8,500 PGT testing: $3,500 (hospital fee) plus additional fees paid to outside genetics lab roughly $250/egg or can opt for package deal Each additional Frozen transfer: $4,150 plus meds ($800-1500) Fresh IVF cycle $13,100
Describe Lisa Farah-Eways's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
Dr Farah-Eways only performs single embryo transfer and cautions against multiple embryo transfer. She informed me that many studies have shown that single embryo transfers have less risk And higher success rate of making it to term live birth
8
Doctor
Lisa Farah-Eways
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 31 - 32
Male Factor
Income $100K - $199K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Farah-Eways] was so kind but also very honest...She is responsive to emails when I or my husband are unclear about anything happening with our treatment. When having to end our cycle she was comforting but also truthful in telling us she didn’t think the meds were working like they should and to save emotions and also money, we should stop at this point, change some things and start again
Staff [at Kaiser Permanente NorCal] is wonderful, kind and friendly. They are responsive Easy location to get to Saturday clinic is done by a different physician then my primary and I don’t believe she is as kind as my doctor. She changed my meds and she referred me to a pharmacy that was triple the cost of where Lisa sent me...This was all at the Fremont location as the Santa Clara one is not open on Saturdays.
How was your experience with Lisa Farah-Eways at Kaiser Permanente NorCal?
She is very honest and also has a great bedside manner. She is able to explain the situation, what to expect etc. she also follows up with emails and she is very responsive. I appreciate her positive outlook and her urge to get it right so that we can become parents.
What's one piece of advice would you give a prospective patient of Lisa Farah-Eways at Kaiser Permanente NorCal?
Expect honesty and being a pen and notepad. Getting all this information is tough and when you walk out sometimes you forget what was said. I print the messages sent to me because I like to keep all the information in the folders they provide and bring everything to all visits so you can be prepared ask questions and follow up on things you don’t understand.
During treatment, were you treated like a number or a human with Lisa Farah-Eways at Kaiser Permanente NorCal?
My doctor was so kind but also very honest. She explained she works hard with every patient and that she wants to “play to win” she takes the upmost care and shares the correct information. She is responsive to emails when I or my husband are unclear about anything happening with our treatment. When having to end our cycle she was comforting but also truthful in telling us she didn’t think the meds were working like they should and to save emotions and also money, we should stop at this point, change some things and start again.
Describe the protocols Lisa Farah-Eways used in your cycles at Kaiser Permanente NorCal and their degree of success.
I was on an antagonist protocol and will continue to be on one when I can restart. I also was told to go gluten, dairy, soy and sugar free. This has been tough but I am working hard to do so (although in quarantine it has been hard). This diet she said helps reduce inflammation and she stated even though there isn’t evidence that will totally increase my chances, it can’t hurt. (I am pretty heavy so it’ll also help me lose weight which is good). I am also on many supplements CoQ10 Vitamin D Probiotics Prenatals Myoinositol
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Friendly, kind and informative. They are who usually calls and even though it is different nurses they all seem to understand the emotional support and information all patients will need through each process.
Describe your experience with Kaiser Permanente NorCal.
Staff is wonderful, kind and friendly. They are responsive Easy location to get to Saturday clinic is done by a different physician then my primary and I don’t believe she is as kind as my doctor. She changed my meds and she referred me to a pharmacy that was triple the cost of where Lisa sent me. After my visit with her I didn’t feel comfortable-it took way to long to get started even though I was on time (I understand there is always some delay). She didn’t have the bedside manner I would’ve preferred and at my next visit with my primary is when my cycle was cancelled. :-/. This was all at the Fremont location as the Santa Clara one is not open on Saturdays.
Describe the costs associated with your care under Lisa Farah-Eways at Kaiser Permanente NorCal.
Approximately $14,000 But this didn’t include any of the appointments or testing done before which was probably close to $3000 between my husband and myself.
Describe Lisa Farah-Eways's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
I agree with why they do it the way it is set up but I am concerned the longer we wait (quarantine being the delay) the older my eggs get and the older I get. I wish to have more than one kid and I’m concerned this could hurt my chances. Also I am worried about it not working and I don’t have the financial resources to do another cycle.
10
Doctor
Lisa Farah-Eways
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
8
Age 37 - 38
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Uterine Fibroids
Latinx
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
6 IUI With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
I had an initial consultation with him [Dr. Nikhil Joshi], and currently are waiting to start IVF. I had a surgery with him prior which was a hysteroscopy...For us he recommended a single embryo transfer. He stated that is is much safer, and we both agreed with him...He is very understanding and compassionate and honest!! He explains everything clear and well!!!...He is very warm and caring. He answers all my questions and responds to my emails promptly. He makes sure both my husband and I understand what is going on. I had a hysteroscopy performed with him and he did a wonderful job making sure I understand everything pre, intra, and post op. He doesn't confuse you will medical jardin and makes you feel comfortable to answer any type of question.
The REI clinic is great [at Kaiser Permanente]...However, we had to attempt 6 rounds of IUI's before having a consultation with an IVF doctor which I didn't like. Also, I didn't officially get diagnosed with endometriosis until I had my consultation with my IVF doctor which is disheartening, and I felt I should have been told this from the beginning. He also told me about my hysteroscopy procedure that I needed which I feel all this should have taken place prior to doing my 6 rounds of IUI. So, all this was a bit frustrating because it seems kind of backwards.
How was your experience with Nikhil Joshi at Kaiser Permanente NorCal?
He is very warm and caring. He answers all my questions and responds to my emails promptly. He makes sure both my husband and I understand what is going on. I had a hysteroscopy performed with him and he did a wonderful job making sure I understand everything pre, intra, and post op. He doesn't confuse you will medical jardin and makes you feel comfortable to answer any type of question.
What's one piece of advice would you give a prospective patient of Nikhil Joshi at Kaiser Permanente NorCal?
I would say to be patient because everything is a process, and he does give all sides as far as explanation and then he gives his recommendation.
During treatment, were you treated like a number or a human with Nikhil Joshi at Kaiser Permanente NorCal?
He is very understanding and compassionate and honest!! He explains everything clear and well!!!
Describe the protocols Nikhil Joshi used in your cycles at Kaiser Permanente NorCal and their degree of success.
I had an initial consultation with him, and currently are waiting to start IVF. I had a surgery with him prior which was a hysteroscopy. I was on birth control 3 months prior to that surgery and once that was completed I was able to get off it. As of now I am not taking any medications yet
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
We haven't specifically been assigned a nurse yet due to the covid 19 shut downs. We were coincidentally cleared for IVF right when the shelter in place occurred.
Describe your experience with Kaiser Permanente NorCal.
The REI clinic is great they weren't any delays in care. However, we had to attempt 6 rounds of IUI's before having a consultation with an IVF doctor which I didn't like. Also, I didn't officially get diagnosed with endometriosis until I had my consultation with my IVF doctor which is disheartening, and I felt I should have been told this from the beginning. He also told me about my hysteroscopy procedure that I needed which I feel all this should have taken place prior to doing my 6 rounds of IUI. So, all this was a bit frustrating because it seems kind of backwards.
Describe the costs associated with your care under Nikhil Joshi at Kaiser Permanente NorCal.
We got an estimated cost based on Dr. Joshi's recommendations which estimate at $23K
Describe Nikhil Joshi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
For us he recommended a single embryo transfer. He stated that is is much safer, and we both agreed with him
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
Describe the specific things that went wrong at Kaiser Permanente NorCal.
On one occasion the NP did not place my order to have any Hcg blood test done which I had to call and wait at the lab for them to put the order in (which didn't take long to do). Another time my prescription for birth control was not put in as well which I had to call and have them out in.
10
Doctor
Nikhil Joshi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
8
Age 39 - 40
2 IVF
Middle Eastern
Income $500K+
Only Doc Seen
Strongly Recommends
Neutral
Successful
It always felt like Dr. Eways went above and beyond and she truly cared. Never having done this before (but consulted and almost started the process with another clinic) she made us feel safe and explained every step and process and was candid. It didn't feel like I was speaking to someone who was reading a process or procedure out of a book (as with my previous experience), she actually made sure that we understood exactly what was happening, what she was doing, what to expect and what to consider and like we were people with feelings and emotions to consider trying to grow their family and not a next number in line. She was always honest and didn't sugar coat anything which I really appreciated because the process itself can be very stressful so to know exactly what to expect was reassuring. She was always gentle and caring and honest in her approach and when she met with my husband and I, we felt like we were the only patients she had as she never rushed any of our meetings. She treated both of us as a couple and was inclusive with conversation making sure we were both comfortable with next steps and what to expect. No words can explain her genuine, caring and helpful nature. She trul
The nurses [at Kaiser Permanente NorCal] had great communication and reached out after visits where something new was happening to make sure that we were all set...The location was convenient to visit Dr. Eways in Sunnyvale, have blood drawn in Santa Clara and even at times go to Fremont. I knew what to expect from the beginning so planned accordingly and no complaints...The medication was very straight forward and I was given a calendar with a breakdown of what to take and when and Dr. Eways reviewed it in addition to her staff following up to make sure that there weren't any questions. The pills were easy and when it came time for the shots, it wasn't bad at all and I was able to administer them myself without any issues. There was also blood work along the ways to readjust the amount of medication to take based on how your body was responding so constant check up along the way.
How was your experience with Lisa Farah-Eways at Kaiser Permanente NorCal?
It always felt like Dr. Eways went above and beyond and she truly cared. Never having done this before (but consulted and almost started the process with another clinic) she made us feel safe and explained every step and process and was candid. It didn't feel like I was speaking to someone who was reading a process or procedure out of a book (as with my previous experience), she actually made sure that we understood exactly what was happening, what she was doing, what to expect and what to consider and like we were people with feelings and emotions to consider trying to grow their family and not a next number in line. She was always honest and didn't sugar coat anything which I really appreciated because the process itself can be very stressful so to know exactly what to expect was reassuring. She was always gentle and caring and honest in her approach and when she met with my husband and I, we felt like we were the only patients she had as she never rushed any of our meetings. She treated both of us as a couple and was inclusive with conversation making sure we were both comfortable with next steps and what to expect. No words can explain her genuine, caring and helpful nature. She truly has redefined the way patients need to be handled and treated because her ability to make you feel safe and to build an immediate trust connection (regardless of outcome) is unmatched. We've been SO LUCKY to have had the opportunity to work with Dr. Eways and if we decided to do this again, no doubt in my mind as to who I would be calling. She's been an angel in our lives!
What's one piece of advice would you give a prospective patient of Lisa Farah-Eways at Kaiser Permanente NorCal?
Keep an open mind and trust the process. Don't stress :)
During treatment, were you treated like a number or a human with Lisa Farah-Eways at Kaiser Permanente NorCal?
Dr. Eways was very knowledgeable and empathetic when working with my husband and I. She always checked for understanding and made sure that we didn't have any additional questions and never made us feel rushed. We felt safe and secure asking questions and looking for guidance. She was very positive and never over-promised but feels like she always over-delivered. Her follow up and care was AMAZING!!
Describe the protocols Lisa Farah-Eways used in your cycles at Kaiser Permanente NorCal and their degree of success.
The medication was very straight forward and I was given a calendar with a breakdown of what to take and when and Dr. Eways reviewed it in addition to her staff following up to make sure that there weren't any questions. The pills were easy and when it came time for the shots, it wasn't bad at all and I was able to administer them myself without any issues. There was also blood work along the ways to readjust the amount of medication to take based on how your body was responding so constant check up along the way.
Describe your experience with your nurse at Kaiser Permanente NorCal.
The nurses had great communication and reached out after visits where something new was happening to make sure that we were all set.
Describe your experience with Kaiser Permanente NorCal.
The location was convenient to visit Dr. Eways in Sunnyvale, have blood drawn in Santa Clara and even at times go to Fremont. I knew what to expect from the beginning so planned accordingly and no complaints.
Describe Lisa Farah-Eways's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
Dr. Eways educated me on options and we talked about transferring one embryo if genetically normal or 2 untested embryos.
10
Doctor
Lisa Farah-Eways
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2019, Successful
NPS
10
NPS
8
Age 37 - 42
1 IVF
Donor Eggs
Diminished Ovarian Reserve
Income $200K - $499K
Consultant
1st of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Neutral
Successful
Dr. Eways sufficiently explained to me the trade-offs and risks of transferring multiple embryos. Her approach is very much in-line with the medical guidelines and recommendations...attends to the technical and human sides of undergoing fertility treatments. She helps you create a plan and executes it, but also acknowledges the grief cycle that accompanies infertilty...stuck through thick and thin with me. As a patient with a thin uterine lining and diminished ovarian reserve (.16 AMH), I had an uphill battle! In my experience, Dr. Eways was always very straight-forward with me about treatment plans, but never gave up, and always helped me determine my next game plan using data, experience, and the latest research. She also has a wonderful and warm bed-side manner. She would personally call me with updates or to follow-up.
They [Kaiser Permanente NorCal] generally seem to be really impacted and there are long wait times to be assigned a treatment cycle time! I also feel like each doctor has a huge caseload. But outside of these factors, I truly believe I was given great care and treatment at Kaiser. I also think it's important to be your own advocate in this process and find the doctor within the practice and Kaiser that is a good fit for you. My doctor was always easy to communicate with, always made decisions based on research, and often also conducted her own research if I had a question....I thought monitoring appointments were ok [at Kaiser]. They were scheduled within a window of time in the morning. You were given an appointment time, but they generally saw you on a first come first served basis...There is a financial advisor that works with patients around the costs associated with treatments...
How was your experience with Lisa Farah-Eways at Kaiser Permanente NorCal?
Dr. Farah-Eways stuck through thick and thin with me. As a patient with a thin uterine lining and diminished ovarian reserve (.16 AMH), I had an uphill battle! In my experience, Dr. Eways was always very straight-forward with me about treatment plans, but never gave up, and always helped me determine my next game plan using data, experience, and the latest research. She also has a wonderful and warm bed-side manner. She would personally call me with updates or to follow-up.
What's one piece of advice would you give a prospective patient of Lisa Farah-Eways at Kaiser Permanente NorCal?
If you want someone that is transparent and blunt, yet extremely caring, Dr. Eways will be a great fit for you! She is also very persistent. I had a very long journey, but never once did I feel she gave up on me. Meaning, she would really think about what testing and/or adjustments were needed for the next plan of action each time.
During treatment, were you treated like a number or a human with Lisa Farah-Eways at Kaiser Permanente NorCal?
Dr. Eways attends to the technical and human sides of undergoing fertility treatments. She helps you create a plan and executes it, but also acknowledges the grief cycle that accompanies infertilty
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
The nurses at Kaiser Sunnyvale are knowledgeable, warm, organized, and professional.
Describe your experience with Kaiser Permanente NorCal.
They generally seem to be really impacted and there are long wait times to be assigned a treatment cycle time! I also feel like each doctor has a huge caseload. But outside of these factors, I truly believe I was given great care and treatment at Kaiser. I also think it's important to be your own advocate in this process and find the doctor within the practice and Kaiser that is a good fit for you. My doctor was always easy to communicate with, always made decisions based on research, and often also conducted her own research if I had a question.
Describe your experience with your monitoring appointments at Kaiser Permanente NorCal.
I thought monitoring appointments were ok. They were scheduled within a window of time in the morning. You were given an appointment time, but they generally saw you on a first come first served basis.
Describe the costs associated with your care under Lisa Farah-Eways at Kaiser Permanente NorCal.
There is a financial advisor that works with patients around the costs associated with treatments.
Describe Lisa Farah-Eways's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
Dr. Eways sufficiently explained to me the trade-offs and risks of transferring multiple embryos. Her approach is very much in-line with the medical guidelines and recommendations. She does a thorough job of explaining her reasoning behind her approach to eSET. Generally speaking, she recommended only transferring one embryo per cycle because we used donor eggs and my embryos were pgs-tested, but there were times where she was open to transferring two.
10
Doctor
Lisa Farah-Eways
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
8
NPS
2
Age 42
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
2nd of 3 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Abel was the best part of my experience at the Kaiser Fertility clinic. She is warm and caring...explains things well and she has a comforting nature...always answered my questions and always responded to my emails in a timely manner...She seemed like she genuinely did want the best for me and wanted to help me conceive...I really enjoyed having her as my doctor, but had frustrations with the clinic.
Kaiser has a very long waiting list and long delays while awaiting treatment. When you are scheduled for retrieval and transfer they book you with one of the doctors, which likely will not be your own. The bloodwork and monitoring are done in two separate locations adding to the commute time to the clinic...does not offer multi-cycle packages and requires full payment just to get on the calendar.
How was your experience with Deborah Ikhena-Abel at Kaiser Permanente NorCal?
Dr. Abel was the best part of my experience at the Kaiser Fertility clinic. She is warm and caring. She explains things well and she has a comforting nature. She always answered my questions and always responded to my emails in a timely manner. I really enjoyed having her as my doctor, but had frustrations with the clinic.
What's one piece of advice would you give a prospective patient of Deborah Ikhena-Abel at Kaiser Permanente NorCal?
Dr. Abel is caring the nurturing. My one caution would be that the Kaiser clinic has very high demand and the waiting lists are long. I was also not guaranteed to see Dr. Abel for all of my procedures.
During treatment, were you treated like a number or a human with Deborah Ikhena-Abel at Kaiser Permanente NorCal?
Dr. Abel is very warm and caring. She seemed like she genuinely did want the best for me and wanted to help me conceive.
Describe the protocols Deborah Ikhena-Abel used in your cycles at Kaiser Permanente NorCal and their degree of success.
My first cycle was a bcp primed cycle with a high dose of Gonal-F, Menopur, and Omnitrope. The cycle was canceled on day 9 because I did not respond well to the treatment. My second cycle was estrogen primed and a lower dose of Gonal-F, Menopur, and Omnitrop. We retrieved 5 eggs and did ICSI, but only one egg fertilized and it did not form a blastocyst.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
I was not assigned a nurse coordinator. Every time I called I spoke with someone different. I found that often times the nurses did not fully review my chart before speaking with me.
Describe your experience with Kaiser Permanente NorCal.
Kaiser has a very long waiting list and long delays while awaiting treatment. When you are scheduled for retrieval and transfer they book you with one of the doctors, which likely will not be your own. The bloodwork and monitoring are done in two separate locations adding to the commute time to the clinic. The clinic does not offer multi-cycle packages and requires full payment just to get on the calendar.
Describe the costs associated with your care under Deborah Ikhena-Abel at Kaiser Permanente NorCal.
The cost for one retrieval with ICSI and the biopsy for PGS and one transfer was $20855. This had to be paid in full before getting on the calendar for treatment
Describe Deborah Ikhena-Abel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
We didn't get to this stage, but the clinic told me they'd do a single embryo transfer.
What specific things went wrong at Kaiser Permanente NorCal?
  • Lost results
  • Provided conflicting information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Kaiser Permanente NorCal.
I was told that I have a very high chance of another miscarriage and IVF with PGS testing is the only recommendation for me. My first IVF cycle was canceled on day 9 and when the doctor (not my doctor) recommended canceling she advised me that they were moving me to an IUI. When I questioned this I reminded them of my high miscarriage risk the doctor responded with "I didn't know", but it was in my chart and had they read it fully they would have known. After my retrieval I started planning the next cycle with my doctor. She told me the nurse would call to schedule the next cycle, but when the nurse called she told me she was calling to set up my protocol for my transfer. I was very upset and told her that I didn't have anything to transfer because my embryo did not form a blastocyst. Again, had they read my chart they would have known this.
8
Doctor
Deborah Ikhena-Abel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
2
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
10
NPS
10
Age 32 - 35
Donor Eggs
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
You might find her [Dr. Farah-Eways] personality at times rigid because she is a perfectionist but her main goal is to get you pregnant and have a healthy baby, so you just have to trust her. ... To get my lining thick enough she recommended acupuncture and she was also OK with me taking the tincture they prescribed. She also adjusted my meds taking me off the estrogen patch and instead having me take it as oral pill and vaginally.
The only thing I can think of is that it takes a long time to get in [to Kaiser Permanente Sunnyvale]. ... From my understanding Kaiser does single embryo transfer and there are some criteria but if it’s not successful then it’s like a buy 1 get 2 free...like 3 tries for price if one. ... I don’t have any specific memory of the nursing staff but they were all great
How was your experience with Lisa Farah-Eways at Kaiser Permanente NorCal?
She was incredible and while it was a very long process, we trusted her and she told us more than once she “plays to win”...she is quite the perfectionist, but we appreciated her for that. I was supposed to have a fresh transfer March 2017 but my lining didn’t get thick enough, so she cancelled and had me wait to do a frozen transfer until August. All summer she was trying different medication combos to get my lining thick enough...the August date even got changed a few times and I don’t think my lining got to highest she would’ve liked it to, but she felt good about it and gave us the green light. I highly recommend her. I also remember when we had our initial consultation, that evening she called me just to check in on me. She is extemely responsive as well.
What's one piece of advice would you give a prospective patient of Lisa Farah-Eways at Kaiser Permanente NorCal?
You might find her personality at times rigid because she is a perfectionist but her main goal is to get you pregnant and have a healthy baby, so you just have to trust her. She is extremely knowledgeable.
During treatment, were you treated like a number or a human with Lisa Farah-Eways at Kaiser Permanente NorCal?
I felt my treatment plan was very individualized
Describe the protocols Lisa Farah-Eways used in your cycles at Kaiser Permanente NorCal and their degree of success.
To get my lining thick enough she recommended acupuncture and she was also OK with me taking the tincture they prescribed. She also adjusted my meds taking me off the estrogen patch and instead having me take it as oral pill and vaginally. Towards the end we ended up adding baby aspirin and eventually vaginal viagra. She also had me on terbutaline to prevent uterine contraction and gave me stronger dose of Valium the morning of transfer. I have a heathy 11 month old :)
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
I don’t have any specific memory of the nursing staff but they were all great
Describe your experience with Kaiser Permanente NorCal.
The only thing I can think of is that it takes a long time to get in. For example I called mid March for a phone consult to discuss our next transfer and Dr. Eways is booked until beginning of May just for a phone consult. So you need to get things started early, she’s popular and has a large patient load.
Describe Lisa Farah-Eways's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
From my understanding Kaiser does single embryo transfer and there are some criteria but if it’s not successful then it’s like a buy 1 get 2 free...like 3 tries for price if one. But ours ended up being successful on first try.
10
Doctor
Lisa Farah-Eways
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2019, Unsuccessful
NPS
8
NPS
10
Age 27
Male Factor
Latinx
Income $100K - $199K
Operations
1st of 2 Docs
5 IUI With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Coming from a cultural background where infertility is hardly spoken of, [Dr. Mark Nixon] had great bedside manners and was very generous with his time. The appointments never felt rushed...ordered a HSG X-Ray to see my uterine cavity and determine if my fallopian tubes were open. After three failed attempts he thought it was ideal to perform this exam...trusted him completely in all his recommendations.
The clinic [Kaiser Permanente NorCal] was very responsive and caring...match your patient bracelet with the paperwork to ensure verification...From the front receptionist to the Medical Assistant, Nurse, Physician, everyone was welcoming. I felt comfortable and they all did an amazing job making me feel at ease...[nurse] was always positive during my inseminations and asked me to remain hopeful at all times.
How was your experience with Mark Nixon at Kaiser Permanente NorCal?
Infertility is already a scary topic to even come across. During our first appointment, my husband and I were so scared of being told we would never conceive; however, Dr. Nixon was very positive and demonstrated that our chances of conceiving with treatment were very high. He made sure that all our questions were answered.
What's one piece of advice would you give a prospective patient of Mark Nixon at Kaiser Permanente NorCal?
I would advise prospective patients to have a list of questions for him to answer. He definitely takes his time in answering and offering guidance, next steps!
During treatment, were you treated like a number or a human with Mark Nixon at Kaiser Permanente NorCal?
Dr. Nixon was very compassionate while I was under his care. I felt very confident and trusted him completely in all his recommendations. He gave me answers to all my questions and was very responsive to my messages via email. Coming from a cultural background where infertility is hardly spoken of, he had great bedside manners and was very generous with his time. The appointments never felt rushed. Due to other circumstances our treatment has been put on hold (pause) but I am grateful I came across his care.
Describe the protocols Mark Nixon used in your cycles at Kaiser Permanente NorCal and their degree of success.
While preparing for the first insemination, I started with low dose of Femara. He wanted me to start with a low dose to see how I would respond to the medication and how helpful it would be in developing follicles. I produced one dominant follicle. For the next four IUI's, he gradually increased the prescription. In once instance I developed up to 5 follicles. He also ordered a HSG X-Ray to see my uterine cavity and determine if my fallopian tubes were open. After three failed attempts he thought it was ideal to perform this exam.
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Lorraine Gyor)
Nurse Lorraine Gyor was very patient and compassionate. She was always positive during my inseminations and asked me to remain hopeful at all times.
Describe your experience with Kaiser Permanente NorCal.
The clinic was very responsive and caring. They are very helpful and match your patient bracelet with the paperwork to ensure verification. Everyone was so kind. From the front receptionist to the Medical Assistant, Nurse, Physician, everyone was welcoming. I felt comfortable and they all did an amazing job making me feel at ease.
Describe the costs associated with your care under Mark Nixon at Kaiser Permanente NorCal.
Both my husband and I work for the same employer. Our employer sponsored medical coverage took care of all costs. Unfortunately IVF is not covered.
Describe Mark Nixon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
None
8
Doctor
Mark Nixon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
3
NPS
5
Age 31
2 IUI
PCOS
European
Income $100K - $199K
Operations
1st of 2 Docs
3 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The one time I visited in person with Dr. Nixon he was sensitive and walked through our options. I didn't rate him completely positively because it felt like he wasn't listening to me and what I already knew and wanted to know. He spoke to us as if we didn't know anything about the process yet, even though we did. ... I went in with specific things I wanted to try and I felt like I really had to push for them and that he wasn't listening to me.
The clinic [Kaiser] is fine. I don't think my husband particularly liked the area where he provided the semen sample. The staff were helpful enough. It was a pretty standard clinic though. Sometimes appointment availability was a challenge. ... Lorraine Gyor [nurse] was very helpful. She explained everything very well, was very compassionate, and was responsive to my questions.
How was your experience with Mark Nixon at Kaiser Permanente NorCal?
I went to see Dr. Nixon after having been trying naturally for a while. I had already done rounds of fertility medications and over a year of acupuncture. I felt like he explained the cycle and the process of getting pregnant naturally, which I was already very aware of. I went in with specific things I wanted to try and I felt like I really had to push for them and that he wasn't listening to me. But he's a nice guy. Seems caring.
What's one piece of advice would you give a prospective patient of Mark Nixon at Kaiser Permanente NorCal?
Stick up for yourself. If you already know what you want to do going in, make sure you advocate for yourself.
During treatment, were you treated like a number or a human with Mark Nixon at Kaiser Permanente NorCal?
The one time I visited in person with Dr. Nixon he was sensitive and walked through our options. I didn't rate him completely positively because it felt like he wasn't listening to me and what I already knew and wanted to know. He spoke to us as if we didn't know anything about the process yet, even though we did.
Describe the protocols Mark Nixon used in your cycles at Kaiser Permanente NorCal and their degree of success.
We started with the typical bloodwork. I already had done a lot of diagnostic work and 3 rounds of clomid. We skipped straight to IUI with letrozole, HCG trigger shot (make sure I ovulated), and an ultrasound (make sure follicles were good and ready).
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Lorraine Gyor)
Lorraine Gyor was very helpful. She explained everything very well, was very compassionate, and was responsive to my questions.
Describe your experience with Kaiser Permanente NorCal.
The clinic is fine. I don't think my husband particularly liked the area where he provided the semen sample. The staff were helpful enough. It was a pretty standard clinic though. Sometimes appointment availability was a challenge.
Describe the costs associated with your care under Mark Nixon at Kaiser Permanente NorCal.
IUI - $343 New patient visit - $340 HSG - $253
Describe Mark Nixon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
N/A
3
Doctor
Mark Nixon
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
5
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
9
NPS
8
Age 36
1 IVF
Anovulation
East Asian
Income $100K - $199K
Operations
2nd of 2 Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Abel has a warm bedside manner and is easy to talk with. I felt heard in all of my personal interactions with her. ... Dr. Abel listens to you and I loved that she did all the monitoring and the procedures. ... I was on the antagonist protocol and we were initially concerned about the risk of OHSS, which fortunately we avoided. ... While the cycle ended in a chemical pregnancy, she offered a lot of suggestions on what to do moving forward and was open to suggestions.
The clinic [Kaiser Permanente] batches cycles which can be a pro and a con. It's good because your doctor will likely do all the monitoring and procedures. It can be bad because the wait times can be long for monitoring appointments and you may have to wait months to be on another IVF cycle. ... The nurses were great -- the challenge was leaving voicemails and playing phone tag but they are very nice and responsive once you get a hold of them. The OR nurses were amazing.
How was your experience with Deborah Ikhena-Abel at Kaiser Permanente NorCal?
Dr. Abel listens to you and I loved that she did all the monitoring and the procedures. She is very personable and I was transferred to her care after the initial consult with another doctor in the clinic because I wanted to have my cycle earlier. I was on the antagonist protocol and we were initially concerned about the risk of OHSS, which fortunately we avoided. While the cycle ended in a chemical pregnancy, she offered a lot of suggestions on what to do moving forward and was open to suggestions.
What's one piece of advice would you give a prospective patient of Deborah Ikhena-Abel at Kaiser Permanente NorCal?
Get her from the start if you can. Ask about supplements.
During treatment, were you treated like a number or a human with Deborah Ikhena-Abel at Kaiser Permanente NorCal?
Dr. Abel has a warm bedside manner and is easy to talk with. I felt heard in all of my personal interactions with her.
Describe the protocols Deborah Ikhena-Abel used in your cycles at Kaiser Permanente NorCal and their degree of success.
We used the antagonist protocol because I have irregular cycles and a high AMH. I was on BCP 2 weeks at a time for about 3 weeks before starting injectables. We did ICSI although we didn't have MFI. We expected to retrieve a lot of follicles given the monitoring results but we only retrieved 7 eggs, fertilized 5 via ICSI, 2 fertilized normally and ended up with 1 day 5 blastocyst. Fresh transfer.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
The nurses were great -- the challenge was leaving voicemails and playing phone tag but they are very nice and responsive once you get a hold of them. The OR nurses were amazing.
Describe your experience with Kaiser Permanente NorCal.
Monitoring can happen at the doctor's home clinic but all retrievals and transfers occur in Fremont. The clinic batches cycles which can be a pro and a con. It's good because your doctor will likely do all the monitoring and procedures. It can be bad because the wait times can be long for monitoring appointments and you may have to wait months to be on another IVF cycle. The Fremont REI clinic doesn't do lab draws -- you will have to walk to the main Kaiser Fremont hospital lab for lab draws. DNA fragmentation screening is not part of the screening process.
Describe your experience with your monitoring appointments at Kaiser Permanente NorCal.
You are lucky if you get to the Fremont REI early but there were times when I had to wait an hour.
Describe the costs associated with your care under Deborah Ikhena-Abel at Kaiser Permanente NorCal.
ICSI was an additional $1,500. My HDHP plan covered 1 cycle of IVF and medications.
Describe Deborah Ikhena-Abel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
We only had one embryo to transfer but the clinic prefers eSET.
9
Doctor
Deborah Ikhena-Abel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
2
NPS
3
Age 32
1 IUI
Anovulation
PCOS
Unexplained
European
South Asian
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Harris] was over 30 minutes late to our 60 minute consultation... I was very disappointed with his time management skills and felt very rushed by how quickly he was taking. He sounded very optimistic for our chances of getting pregnant, but did not describe our options well.... I was switched to letrozole as a result of negative side effects from clomid. He then encouraged us to do IUI with ovidrel to trigger ovulation to time the insemination to increase our chances since my cycles are so inconsistent and at times I have anovatory cycles.
Prescriptions are given quickly, responsive by email, and clean facilities [Kaiser Sunnyvale]. Weaknesses include feeling like a number, no assignment to a primary nurse so you work with different people all the time, and no 24 hour on call nurse should something come up after hours or on the weekend.... I had a really great experience with the NP Carla Schouten, where she walked me through my baseline ultrasound and my IUI.
How was your experience with Isiah Harris at Kaiser Permanente NorCal?
I was very disappointed with his time management skills and felt very rushed by how quickly he was taking. He sounded very optimistic for our chances of getting pregnant, but did not describe our options well.
What's one piece of advice would you give a prospective patient of Isiah Harris at Kaiser Permanente NorCal?
Give yourself extra time to be at the office in case he runs late.l and don’t be afraid to interrupt him to ask questions.
During treatment, were you treated like a number or a human with Isiah Harris at Kaiser Permanente NorCal?
He was over 30 minutes late to our 60 minute consultation, talked very fast and talked as if I was dumb or ignorant.
Describe the protocols Isiah Harris used in your cycles at Kaiser Permanente NorCal and their degree of success.
I was switched to letrozole as a result of negative side effects from clomid. He then encouraged us to do IUI with ovidrel to trigger ovulation to time the insemination to increase our chances since my cycles are so inconsistent and at times I have anovatory cycles.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
I had a really great experience with the NP Carla Schouten, where she walked me through my baseline ultrasound and my IUI. I also had a really negative experience with NP Deborah Pluckhan during my follow up ultrasound where she did not explain the number of follicles or give me my lining measurements. Additionally, she gave me the options to my new treatment and was did not provide me with information to make an informed decision about my care
Describe your experience with Kaiser Permanente NorCal.
Prescriptions are given quickly, responsive by email, and clean facilities. Weaknesses include feeling like a number, no assignment to a primary nurse so you work with different people all the time, and no 24 hour on call nurse should something come up after hours or on the weekend.
Describe the costs associated with your care under Isiah Harris at Kaiser Permanente NorCal.
60 minute consultation was covered by our insurance at 50% and cost $170 for us. Ultrasounds were also covered at 50% cost and were $117. IUI was covered st 50% and cost $172.
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to convey critical information
Describe the specific things that went wrong at Kaiser Permanente NorCal.
NP Deborah Pluckhan did not convey critical information for my to make an informed decision about my medication protocol and my scheduled IUI.
2
Doctor
Isiah Harris
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
1 of 5
Adaptability
3 of 5
3
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
7
Age 35
3 IUI
Anovulation
PCOS
European
Income $50K - $99K
Teacher
1st of 4 Docs
Donor Sperm
Neutral
Neutral
Success w/ Doc Too early to know
Overall, Dr. Ikhena-Abel is an excellent doctor. She responds quickly to my questions and is caring about my situation. There have been a few times where she references discussing something in my initial appointment that I don't remember talking about but it was a lot of information in a short amount of time. I was diagnosed with PCOS during my first ultrasound and I wish I could have talked to her more about the implications.
This is a Kaiser clinic, so like any Kaiser service you have to advocate for yourself. You don't see the reproductive endocrinologist more than once or twice and most care is with the nurse practitioners.... Overall, I've had great care with the nurses at Kaiser. One nurse was a little too heavy-handed with the ultrasound wand but lightened up when I asked her to do so. I was unhappy with one when she talked about next steps during my third IUI but I didn't want to think about another cycle or IVF at that point.
How was your experience with Deborah Ikhena-Abel at Kaiser Permanente NorCal?
Overall, Dr. Ikhena-Abel is an excellent doctor. She responds quickly to my questions and is caring about my situation. There have been a few times where she references discussing something in my initial appointment that I don't remember talking about but it was a lot of information in a short amount of time. I was diagnosed with PCOS during my first ultrasound and I wish I could have talked to her more about the implications. It took a while, and a lot of research on my part, to understand what PCOS and anovulation meant for my fertility journey. I appreciate that she and the nurse practitioners changed my protocol each time to try to have a better outcome and that she's been honest with me through each step of the process.
What's one piece of advice would you give a prospective patient of Deborah Ikhena-Abel at Kaiser Permanente NorCal?
Take copious notes at your first consultation!
During treatment, were you treated like a number or a human with Deborah Ikhena-Abel at Kaiser Permanente NorCal?
Dr. Ikhena-Abel is great about getting back to me. She clearly cares about her patients and I feel like she really wants me to succeed.
Describe the protocols Deborah Ikhena-Abel used in your cycles at Kaiser Permanente NorCal and their degree of success.
1st cycle: Femara 5 mg. days 3-7, IUI 1, failed 2nd cycle: Femara 7.5 mg. days 3-7, 2 days of Menopur ml. at the end of the cycle to try for more than one egg (cancelled) 3rd cycle: Femara 7.5 mg. days 2-6, Menopur 75 ml. days 3-10; IUI #2 with 3 eggs, failed 4th cycle: Femara 5 mg. days 2-6; Menopur 75 ml. days 3-13; IUI #3 with 1 maybe two eggs 5th cycle: Femara 7.5 mg. days 2-6; Menopur 150 ml days 3-4; Menopur 75 ml days 5-9; Menopur 37.5 ml day 10; IUI #4 pending
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Overall, I've had great care with the nurses at Kaiser. One nurse was a little too heavy-handed with the ultrasound wand but lightened up when I asked her to do so. I was unhappy with one when she talked about next steps during my third IUI but I didn't want to think about another cycle or IVF at that point. I understand everyone is different. They've been very understanding throughout my fertility challenges and given me hugs with bad news. They're all very caring and kind.
Describe your experience with Kaiser Permanente NorCal.
This is a Kaiser clinic, so like any Kaiser service you have to advocate for yourself. You don't see the reproductive endocrinologist more than once or twice and most care is with the nurse practitioners. I think I've seen four of the NPs, Carla, Debbie, Marion and Lori and I've liked them. I'm considering a cheaper option for IVF but I hope if I do go somewhere else that the staff are as good. They are quite aggressive (in my experience) with treatment, but I do have PCOS so it can be hard to stimulate my ovaries. Overall I've been very happy with them.
Describe the costs associated with your care under Deborah Ikhena-Abel at Kaiser Permanente NorCal.
I have IUI fertility coverage so my generic medication was $7 and my non-generic was $25. My ultrasounds and IUIs are $20 per appointment. I did not pay anything for my HSG or blood tests.
8
Doctor
Deborah Ikhena-Abel
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
7
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
9
NPS
8
Age 36 - 37
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
Income $100K - $199K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr. Eways is very professional and personable. She takes the time to explain everything in detail. I did not feel like she was rushing me out to get to her next appointment. I have my first fresh cycle IVF planned for next month. She did a hysteroscopy to remove a polyp 2 months ago, which went smoothly. She made me feel safe and taken care of. Great bedside manner. My only criticism is that I had a phone appointment schedule with her once and she called me 40 minutes after our scheduled time. In her message, she stated that she usually calls within 2 hours of the scheduled time.
All of the nurses [Kaiser Permanente NorCal- Sunnyvale] I encountered were very helpful, professional, and knowledgeable. One of them even went out of her way to ensure I got a call back from the Fremont clinic, and followed up with me later.... The doctors always seem to be running behind. I would plan on being there longer than you expect. If you are not meeting with a doctor, the appointments are much more timely. The staff is friendly and helpful. The clinic is clean and has up to date technology.
How was your experience with Lisa Farah-Eways at Kaiser Permanente NorCal?
Dr. Eways is very professional and personable. She takes the time to explain everything in detail. I did not feel like she was rushing me out to get to her next appointment. I have my first fresh cycle IVF planned for next month. She did a hysteroscopy to remove a polyp 2 months ago, which went smoothly. She made me feel safe and taken care of. Great bedside manner. My only criticism is that I had a phone appointment schedule with her once and she called me 40 minutes after our scheduled time. In her message, she stated that she usually calls within 2 hours of the scheduled time. Nobody in her office told me there was a timeframe, so I was unable to take the call. We were able to connect later that day, however.
What's one piece of advice would you give a prospective patient of Lisa Farah-Eways at Kaiser Permanente NorCal?
She is great, but her schedule is packed and you have to wait several months for treatments.
During treatment, were you treated like a number or a human with Lisa Farah-Eways at Kaiser Permanente NorCal?
Dr. Eways is very warm and welcoming. She takes time to build rapport with her patients. I felt like she was an old friend I was catching up with by the end of our first meeting.
Describe the protocols Lisa Farah-Eways used in your cycles at Kaiser Permanente NorCal and their degree of success.
I have not yet started my treatment protocol yet. No results yet.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
All of the nurses I encountered were very helpful, professional, and knowledgeable. One of them even went out of her way to ensure I got a call back from the Fremont clinic, and followed up with me later.
Describe your experience with Kaiser Permanente NorCal.
The doctors always seem to be running behind. I would plan on being there longer than you expect. If you are not meeting with a doctor, the appointments are much more timely. The staff is friendly and helpful. The clinic is clean and has up to date technology.
Describe the costs associated with your care under Lisa Farah-Eways at Kaiser Permanente NorCal.
About $500 for HSG, about $1000 for Hysteroscopy, $13,200 to book fresh cycle IVF
Describe Lisa Farah-Eways's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
She mentioned that she prefers eSET, since there is higher risk for complication throughout the pregnancy with multiples.
What specific things went wrong at Kaiser Permanente NorCal?
  • Provided conflicting information
Describe the specific things that went wrong at Kaiser Permanente NorCal.
I scheduled a procedure with my doctor and when I got the follow up email from her scheduler, it was the wrong date. I called and it turned out it was a typo in the email.
9
Doctor
Lisa Farah-Eways
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
8
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017 - 2018, Unsuccessful
NPS
5
NPS
5
Age 31 - 32
4 IUI
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Tubal Blockage
Unexplained
Income $50K - $99K
Marketer or PR
Only Doc Seen
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I think IVF doctors forget that its hard for people going through infertility. Very emotional experience and a very pricy one. I did 3 rounds of IUI before meeting Dr Harris. When I did finally meet him I didn't feel like my meds were strong enough so in return my body didn't produce follicles...They have more control over things that I think I should be able to weigh in or have more control over. Appointments were always rushed.
Love the staff and specifically Marion Columbo. I really established a relationship with her since I spent 9 months with her. She was amazing. Quick to answer questions, very clear on what she was doing....I feel like everyone is just a number to Kaiser. Maybe it's because they are so large. Don't feel like they care about each person. I don't like how controlling Kaiser is either. I also don't like communication with Kaiser. You can't just call Dr office and schedule a call.
How was your experience with Isiah Harris at Kaiser Permanente NorCal?
I think IVF doctors forget that its hard for people going through infertility. Very emotional experience and a very pricy one. I did 3 rounds of IUI before meeting Dr Harris. When I did finally meet him I didn't feel like my meds were strong enough so in return my body didn't produce follicles
What's one piece of advice would you give a prospective patient of Isiah Harris at Kaiser Permanente NorCal?
Ask questions, speak up, don't take no for answer, it's your body, your money and your future child, so don't be afraid to speak up on what you want to do or questions.
During treatment, were you treated like a number or a human with Isiah Harris at Kaiser Permanente NorCal?
Felt in the middle. Kaiser is very different from other clinics. They have more control over things that I think I should be able to weigh in or have more control over. Appointments were always rushed.
Describe the protocols Isiah Harris used in your cycles at Kaiser Permanente NorCal and their degree of success.
Menopure and Follistim
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Marion Columbo)
Love the staff and specifically Marion Columbo. I really established a relationship with her since I spent 9 months with her. She was amazing. Quick to answer questions, very clear on what she was doing.
Describe your experience with Kaiser Permanente NorCal.
I feel like everyone is just a number to Kaiser. Maybe it's because they are so large. Don't feel like they care about each person. I don't like how controlling Kaiser is either. I also don't like communication with Kaiser. You can't just call Dr office and schedule a call. You either have to call a generic number and leave a message and hope someone calls you back. Most days they don't and they respond through a secure site that I then can't respond to their message. Very frustrating.
Describe the costs associated with your care under Isiah Harris at Kaiser Permanente NorCal.
20,000
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
This is the one area I don't agree with Kaiser on. They don't allow you to put more than one embryo in AND they don't allow you to select the sex if you pay for genetic testing. I still struggle with both
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at Kaiser Permanente NorCal.
they would just forget to call back or call in one medication once.
5
Doctor
Isiah Harris
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
2
NPS
6
Age 34 - 35
2 IUI
East Asian
Income $200K - $499K
Operations
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt he just went through the protocol of my statistics based on my age and the procedures that would be done. It would have been nice if he tapped into how I was doing emotionally through the natural conceiving process.
Marion [nurse at Kaiser] seemed to be very knowledgeable as she was able to patiently answer all my questions. She was very pleasant during my visits and had a calm demeanor. Although it could have been a more thorough check up if she asked how I was doing physically and emotionally. Since going through these fertility treatments can be frustrating and emotional, it would be nice to be able to see her check in on an emotional level....Since I was already a Kaiser patient, I thought it was the logical step in going to their REI. It was an easy transition since they already had my information and other lab work results. The front desk people were always pleasant as well. I would suggest that if your insurance doesn't cover the expenses from the Kaiser REI, you should also explore other clinics.
How was your experience with Mark Nixon at Kaiser Permanente NorCal?
I only saw him during my first visit at the initial REI consultation. I felt his communication style was a little awkward as he would throw in jokes that weren't exactly tactful, in short, his bedside manner was less than desirable. He wasn't rude or brash though. I just didn't particularly felt we clicked.
What's one piece of advice would you give a prospective patient of Mark Nixon at Kaiser Permanente NorCal?
I would go with a different Dr. at the Kaiser REI.
During treatment, were you treated like a number or a human with Mark Nixon at Kaiser Permanente NorCal?
I felt he just went through the protocol of my statistics based on my age and the procedures that would be done. It would have been nice if he tapped into how I was doing emotionally through the natural conceiving process.
Describe the protocols Mark Nixon used in your cycles at Kaiser Permanente NorCal and their degree of success.
The suggested treatment plan was to do three cycles of Chlomid, then two to three cycles of IUI. However, after the first cycle failing, I asked my nurse if I could go straight into IUI. She said yes, which led me to question why I wasn't initially given this option. She just said that based on my age, the Dr. didn't see a need for me to do IUI right away. However, I'm glad I proactively requested an adjustment to my treatment strategy or else I would have "wasted" more time.
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Marion Colombo)
Marion seemed to be very knowledgeable as she was able to patiently answer all my questions. She was very pleasant during my visits and had a calm demeanor. Although it could have been a more thorough check up if she asked how I was doing physically and emotionally. Since going through these fertility treatments can be frustrating and emotional, it would be nice to be able to see her check in on an emotional level.
Describe your experience with Kaiser Permanente NorCal.
Since I was already a Kaiser patient, I thought it was the logical step in going to their REI. It was an easy transition since they already had my information and other lab work results. The front desk people were always pleasant as well. I would suggest that if your insurance doesn't cover the expenses from the Kaiser REI, you should also explore other clinics.
Describe the costs associated with your care under Mark Nixon at Kaiser Permanente NorCal.
So far I've spent about $1,500.
2
Doctor
Mark Nixon
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
2 of 5
6
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2016, Unknown Success
NPS
9
NPS
7
Age 34
3 IUI
Unexplained
South Asian
Income $100K - $199K
Teacher
2nd of 2 Docs
3 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr. Harris is very warm and has made me feel very comfortable. He responds immediately to emails and answers all of my questions. However, there are times when I'm directed to speak to someone else in Dr. Harris' staff rather than Dr. Harris himself...I have seen Dr. Harris for our initial consult and for my saline sonogram. At each of those appointments he answered all of my questions thoroughly. He was warm and kind. We have not started STIMming, but I have been informed that once that starts, I will see him for each appointment...
The front desk [at Kaiser - Santa Clara] is very personal and warm. The medical assistants can be kind, but often seem stressed. They can sometimes be rude when you call in for information or to make changes to your appointment. They have made me cry. The nurses are knowledgeable. There are many of them at this clinic. You may get a different nurse for each of your appointments. Each nurse has her own style, and so you will have to adjust according to who you have...
How was your experience with Isiah Harris at Kaiser Permanente NorCal?
I have seen Dr. Harris for our initial consult and for my saline sonogram. At each of those appointments he answered all of my questions thoroughly. He was warm and kind. We have not started STIMming, but I have been informed that once that starts, I will see him for each appointment. He answers his emails promptly and gives me next steps and reassurance when needed.
What's one piece of advice would you give a prospective patient of Isiah Harris at Kaiser Permanente NorCal?
Ask a lot of questions and have Dr. Harris explain what is happening and what is going to happen to your body. It will save you the research time later and he is thorough and easy to understand.
During treatment, were you treated like a number or a human with Isiah Harris at Kaiser Permanente NorCal?
Dr. Harris is very warm and has made me feel very comfortable. He responds immediately to emails and answers all of my questions. However, there are times when I'm directed to speak to someone else in Dr. Harris' staff rather than Dr. Harris himself.
Describe the protocols Isiah Harris used in your cycles at Kaiser Permanente NorCal and their degree of success.
I did 3 rounds of Femara with Menopur injectables, along with HCG trigger shot and IUI. All 3 cycles resulted in negative pregnancy tests. One cycle was cancelled due to too many follicles and the staff feared that I would have OHSS.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
The nurses were kind and warm, and I had the genuine feeling that they were "on my side." However, there was a large team of them, and I had different nurses rotating through my different appointments. The nurses didn't know me personally and they didn't seem to communicate among one another. There were times when I had to update nurses on what had happened during my previous cycle, or even my previous appointment (which often was just a few days before).
Describe your experience with Kaiser Permanente NorCal.
The front desk is very personal and warm. The medical assistants can be kind, but often seem stressed. They can sometimes be rude when you call in for information or to make changes to your appointment. They have made me cry. The nurses are knowledgeable. There are many of them at this clinic. You may get a different nurse for each of your appointments. Each nurse has her own style, and so you will have to adjust according to who you have. Dr. Nixon made me very uncomfortable. He talked about his personal life a lot and didn't give me or my husband clear answers. After my initial appointment with him for infertility, I never saw him again. Dr. Harris has been very kind, knowledgeable, and thorough. He has a warm bedside manner. He answers questions promptly via email. I met with him for our initial IVF consult and he performed my saline sonogram and mock transfer. When I begin STIMming, I will see him for every appointment.
Describe the costs associated with your care under Isiah Harris at Kaiser Permanente NorCal.
$11, 500 for IVF $1900 for ICSI ~$4000 for medications ~$96 for ultrasounds (out of pocket cost) ~$136 for IUI (out of pocket cost)
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Kaiser Permanente NorCal.
I was often there when the nurses were putting in my prescription, but when I arrived at the pharmacy, it had not been received. This could be an error on Kaiser's end as a whole, not necessarily at the REI clinic.
9
Doctor
Isiah Harris
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5

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