Kaiser Permanente NorCal

13 doctors work here

Rated 7.2
Strongly recommend: 40%Neutral: 30%Don't recommend: 30%7.2
40% strongly recommend
151 reviews
Operations
8.1
8.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.1
7.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.4
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
7.7
7.7
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.6
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,514
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication
13 doctors work here
NPS
7.8
Average Doctor Score
Jon Proctor
Kaiser Permanente NorCal
56% strongly recommend
15 Reviews
Rated 8.9
Strongly recommend: 56%Neutral: 44%8.9
Orkun Tan
Kaiser Permanente NorCal
62% strongly recommend
10 Reviews
Rated 8.8
Strongly recommend: 62%Neutral: 31%Don't recommend: 7%8.8
Thomas Kulterman
Kaiser Permanente NorCal
100% strongly recommend
2 Reviews
Rated 10
Strongly recommend: 100%10
Lisa Farah-Eways
Kaiser Permanente NorCal
71% strongly recommend
16 Reviews
Rated 8.4
Strongly recommend: 71%Neutral: 17%Don't recommend: 11%8.4
Maria Platia
Kaiser Permanente NorCal
100% strongly recommend
2 Reviews
Rated 9
Strongly recommend: 100%9
Wen-Hui Shen
Kaiser Permanente NorCal
78% strongly recommend
5 Reviews
Rated 8
Strongly recommend: 78%Don't recommend: 22%8
Janie Hirata
Kaiser Permanente NorCal
33% strongly recommend
10 Reviews
Rated 7.6
Strongly recommend: 33%Neutral: 33%Don't recommend: 33%7.6
Robert Nachtigall (retired)
Kaiser Permanente NorCal
0% strongly recommend
1 Review
Rated 8
Neutral: 100%8
Irene Moy
Kaiser Permanente NorCal
47% strongly recommend
16 Reviews
Rated 7
Strongly recommend: 47%Neutral: 22%Don't recommend: 31%7
Nikhil Joshi
Kaiser Permanente NorCal
41% strongly recommend
6 Reviews
Rated 7.1
Strongly recommend: 41%Neutral: 19%Don't recommend: 41%7.1
Clemens Grosskinsky
Kaiser Permanente NorCal
29% strongly recommend
12 Reviews
Rated 6.9
Strongly recommend: 29%Neutral: 47%Don't recommend: 25%6.9
Preston Nelson
Kaiser Permanente NorCal
25% strongly recommend
4 Reviews
Rated 6.8
Strongly recommend: 25%Neutral: 50%Don't recommend: 25%6.8
Mark Nixon
Kaiser Permanente NorCal
10% strongly recommend
13 Reviews
Rated 4.7
Strongly recommend: 10%Neutral: 27%Don't recommend: 63%4.7
Show 9 more

This clinic has 7 offices

Fremont
39141 Civic Center Driv
Fremont, CA 94538
Fresno
7300 N Fresno Street
Fresno, CA 93720
Oakland
3779 Piedmont Avenue
Oakland, CA 94611
San Francisco
2238 Geary Blvd
San Francisco, CA 94115
San Francisco - Medical Center
1700 California St
San Francisco, CA 94109
San Ramon
2300 Camino Ramon
San Ramon, CA 94583
Sunnyvale
1263 East Arques Avenue
Sunnyvale, CA 94085
Show 5 more

151 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
10
NPS
10
Age 30
1 IVF
European
Income $0 - $49K
Operations
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
From our consult on she [Dr. Lisa Farrah-Eways] was very proactive in giving me plans for improve my egg quality before starting our IVF cycle, as to get the best result. She took my total of 2 produced eggs and created a positive pregnancy out one of them. I am so fortunate that my previous RE [Dr. Thomas Kulterman] highly recommended her and sent me her way.
The clinic [Kaiser Permanente in Sunnyvale] is very well organized. Everyone has a specific job and knows how to do it well...$10,000 for fresh IVF cycle, $2,500 for ICSI procedure. $5,000 for medications at outside pharmacy....During my first monitoring appointment I started to cry when my ovaries weren't reacting to the drugs the way she [Dr Lisa Farrah-Eways] wanted them to. She gave me a hug, and at the end of each appointment after that she would look me in the eye and tell me "You're doing a great job."
How was your experience with Lisa Farah-Eways at Kaiser Permanente NorCal?
From our consult on she was very proactive in giving me plans for improve my egg quality before starting our IVF cycle, as to get the best result. She took my total of 2 produced eggs and created a positive pregnancy out one of them. I am so fortunate that my previous RE highly recommended her and sent me her way.
What's one piece of advice would you give a prospective patient of Lisa Farah-Eways at Kaiser Permanente NorCal?
Trust her, she knows her stuff.
During treatment, were you treated like a number or a human with Lisa Farah-Eways at Kaiser Permanente NorCal?
During my first monitoring appointment I started to cry when my ovaries weren't reacting to the drugs the way she wanted them to. She gave me a hug, and at the end of each appointment after that she would look me in the eye and tell me "You're doing a great job."
Describe the protocols Lisa Farah-Eways used in your cycles at Kaiser Permanente NorCal and their degree of success.
She had me on CoQ10 and DHEA for 2-3 months before starting our medicated cycle, and also had me start acupuncture to improve blood flow to my ovaries during that time (continued through retrieval and transfer). I was on Lupron for 12 days, and Follistim and Menopur for 10 days before retrieval. The Menopur dosage was increased about 4 to 5 days in while the other two stayed constant the whole cycle. I had 3 follicles during the cycle, only 2 produced eggs and both were mature. Both fertilized but only one made it to Day 5 transfer.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
All very nice and understanding. They held an injection class where they were very patient in answering everyone's questions.
Describe your experience with Kaiser Permanente NorCal.
The clinic is very well organized. Everyone has a specific job and knows how to do it well.
Describe the costs associated with your care under Lisa Farah-Eways at Kaiser Permanente NorCal.
$10,000 for fresh IVF cycle, $2,500 for ICSI procedure. $5,000 for medications at outside pharmacy.
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to order appropriate test
Describe the specific things that went wrong at Kaiser Permanente NorCal.
When I went to the lab for my third Beta it was not in the computer, had to call the clinic and have them order it. Was taken care of while I was still standing at the counter.
10
Doctor
Lisa Farah-Eways
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2013 - 2015, Unsuccessful
NPS
10
NPS
10
Age 37 - 39
7 IUI
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Harris always had a smile for me and/or my husband, but was also sympathetic to setbacks and disappointments. He was appropriately physical, like a pat on the hand prior to draining a cyst or polypectomy. He even gave me a [well-received and appreciated] hug when I started crying after learning about an ovarian cyst.
Two of the 3 NPs [at Kaiser Sunnyvale] were wonderful - compassionate, open, empathetic. One was a bit more clinical and the one that told me, without hesitation or apology, to stop taking progesterone when it was discovered that the short-lived pregnancy was ending.... Most of the clinic's support staff - front desk and back desk - were excellent. They were compassionate and caring, offering a cup of water and early check-in when my emotions got the better of me. Even when I often ran late, due to traffic or emotional delay, they accommodated me.
How was your experience with Isiah Harris at Kaiser Permanente NorCal?
Dr Harris always had a smile for me and/or my husband, but was also sympathetic to setbacks and disappointments. He was appropriately physical, like a pat on the hand prior to draining a cyst or polypectomy. He even gave me a [well-received and appreciated] hug when I started crying after learning about an ovarian cyst.
What's one piece of advice would you give a prospective patient of Isiah Harris at Kaiser Permanente NorCal?
Enjoy his humanity and write down all the info and options he shares with you.
During treatment, were you treated like a number or a human with Isiah Harris at Kaiser Permanente NorCal?
He was friendly every time, as well as compassionate, never cold or "clinical".
Describe the protocols Isiah Harris used in your cycles at Kaiser Permanente NorCal and their degree of success.
Because of both male factor infertility (high abnormality) and diminished ovarian reserve, we started immediately with IUIs. They were delayed due to an occlusive ovarian cyst, about the size of a large kiwi. It was first treated with birth control, then with 2 different drainings, and finally a cystectomy. The cyst remains. We were told early on that IVF would be more successful, and that using donor eggs would provide still higher chances of success. Due to emotional and financial stress, we decided to try 7 IUIs over 2 years, interspersed with other procedures like a polypectomy and cyst-related procedures.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Two of the 3 NPs were wonderful - compassionate, open, empathetic. One was a bit more clinical and the one that told me, without hesitation or apology, to stop taking progesterone when it was discovered that the short-lived pregnancy was ending.
Describe your experience with Kaiser Permanente NorCal.
Most of the clinic's support staff - front desk and back desk - were excellent. They were compassionate and caring, offering a cup of water and early check-in when my emotions got the better of me. Even when I often ran late, due to traffic or emotional delay, they accommodated me.
Describe the costs associated with your care under Isiah Harris at Kaiser Permanente NorCal.
Our insurance covered 90% of the treatments associated with IUIs, so each cycle was $50-$200, depending on injectables.
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at Kaiser Permanente NorCal.
One of the NPs failed to call in the prescription for my first cycle with injectables. Another time, an NP, while covering for my regular NPs, failed to inform me of test results, but responded to my email the same day.
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2013 - 2015, Successful
NPS
10
NPS
10
Age 28 - 30
2 IVF
Anovulation
Male Factor
PCOS
European
Ashkenazi Jewish
Income $50K - $99K
Teacher
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Harris is an amazing doctor. He always made me feel like he actually cared about my results personally, not that I was just another patient ...The first embryo retrieval, Dr. Harris did not use an HcG trigger because of the number of eggs that I was likely to release, and the worry of hyperstimulation. However, the injection I did take did not release the eggs as expected (and this is not a normal thing to happen; 99% of the time this works), and so that cycle was basically a wash. Dr. Harris changed the protocol for the next cycle, doing an HcG trigger instead, which worked fine.
I love Nurse Colombo (and everyone in the office [Kaiser]). I know they see a lot of unhappy people all day as that's the nature of the job, and they always managed to be kind and nice to me even at my worst...There was one instance where I was not informed of a cancelled appointment because my doctor was not in the office that day...I do wish I hadn't done as many IUIs as we did and had gone straight to IVF; however, I don't think that's the fault of the clinic since I think it's standard protocol.
How was your experience with Isiah Harris at Kaiser Permanente NorCal?
I love Dr. Harris. He is one of the best doctors I have ever had. He helped me through an extremely difficult time in a way that was always kind and compassionate, even when I was neither of those things. I feel that he went way above and beyond his job for my husband and me.
What's one piece of advice would you give a prospective patient of Isiah Harris at Kaiser Permanente NorCal?
Ask all questions that you have. Always think of questions beforehand and come with a list. Dr. Harris does a great job of explaining everything but he's not a mind reader, of course.
During treatment, were you treated like a number or a human with Isiah Harris at Kaiser Permanente NorCal?
Dr. Harris is an amazing doctor. He always made me feel like he actually cared about my results personally, not that I was just another patient (though I do think he actually cares about all his patients, not just me!). I cried a lot in his office and he was always extremely kind and sympathetic to my situation, and never gave up hope even when I had almost given up myself.
Describe the protocols Isiah Harris used in your cycles at Kaiser Permanente NorCal and their degree of success.
The first embryo retrieval, Dr. Harris did not use an HcG trigger because of the number of eggs that I was likely to release, and the worry of hyperstimulation. However, the injection I did take did not release the eggs as expected (and this is not a normal thing to happen; 99% of the time this works), and so that cycle was basically a wash. Dr. Harris changed the protocol for the next cycle, doing an HcG trigger instead, which worked fine.
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Marion Colombo)
I love Nurse Colombo (and everyone in the office). I know they see a lot of unhappy people all day as that's the nature of the job, and they always managed to be kind and nice to me even at my worst, since by the end I was basically already in tears before I'd even begin my visits.
Describe your experience with Kaiser Permanente NorCal.
I do wish I hadn't done as many IUIs as we did and had gone straight to IVF; however, I don't think that's the fault of the clinic since I think it's standard protocol.
Describe the costs associated with your care under Isiah Harris at Kaiser Permanente NorCal.
$10,000 IVF + around $2,000 for ICSI, + meds which I don't recall exactly
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
I am glad we did the eSET, even though the first two transfers did not take. It was probably the only way we could have afforded as many transfers as we did.
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to convey critical information
Describe the specific things that went wrong at Kaiser Permanente NorCal.
There was one instance where I was not informed of a cancelled appointment because my doctor was not in the office that day. However, it was not a critically time sensitive appointment, just a mid-cycle ultrasound.
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unknown Success
NPS
10
NPS
10
Age 36
4 IUI
2 IVF
Diminished Ovarian Reserve
East Asian
Income $200K - $499K
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Despite (or perhaps because of) being newer to the field than the other doctors in the office, Dr. Harris was extremely thorough and made the entire process manageable and transparent, reassuring us every step of the way and giving honest and candid advice...Retrieved 7 eggs, 3 fertilized, all 3 embryos transferred. Dr. Harris told us it was unlikely we'd have triplets, but good chance we'd have twins. Positive pregnancy test, and now we have twin boys!..He remembered details about our personal lives and would ask us about them from time to time.
My care coordinator [at Kaiser Permanente] was friendly and bubbly. Sometimes seemed frazzled but ultimately I got the information I needed from her in a timely manner. She gave me really helpful color coded calendars and called to remind me about each step in the process. I saw nurses for all my medicated IUI tranfers, and all of them were warm, kind, and professional...They knew me by name, gave me great advice for dealing with insurance, and were always optimistic and sympathetic during my failed attempts.
How was your experience with Isiah Harris at Kaiser Permanente NorCal?
Dr. Harris is one of the most warm and friendly doctors I have ever had. Going into this process, my husband and I were anxious, desperate, and uninformed. Dr. Harris seemed a bit young when we first met him, and didn't seem to have tons of experience. However, after reading some of his past research papers and obviously from the detailed nature of our conversations, my concern proved to be unfounded. I feel extremely fortunate that we got Dr. Harris as our doctor (though our first choice didn't have availability to see us as early as we would have liked). Despite (or perhaps because of) being newer to the field than the other doctors in the office, Dr. Harris was extremely thorough and made the entire process manageable and transparent, reassuring us every step of the way and giving honest and candid advice. After our 2nd IVF cycle, we were blessed with twins. My husband and I tried for a 3rd last summer, unfortunately with another doctor since he had different insurance coverage, and I wished we could have gone back to Dr. Harris for that attempt.
What's one piece of advice would you give a prospective patient of Isiah Harris at Kaiser Permanente NorCal?
Don't be afraid to ask questions - and make sure to tell him about all supplements you're taking and whether that interferes with any of the medication. Also, just a piece of general advice with any provider - make sure you ask your insurance company what medications they do or don't cover. Dr. Harris prescribed Follistim, which wasn't initially covered by my insurance. After almost a year of painful interactions with my insurance company (and having Dr. Harris write 2 letters), we were finally reimbursed for the medication, which we had to pay for out of pocket. Double check to make sure you get pre-authorization of procedures and meds once Dr. Harris tells you your protocol.
During treatment, were you treated like a number or a human with Isiah Harris at Kaiser Permanente NorCal?
Dr. Harris was warm and friendly right from the start. He encouraged all of our questions and took the time to patiently explain all the steps in the process, never making us feel rushed and always giving us his full attention. He remembered details about our personal lives and would ask us about them from time to time. His bedside manner is outstanding.
Describe the protocols Isiah Harris used in your cycles at Kaiser Permanente NorCal and their degree of success.
3 cycles of Clomid + IUI, 2 to 3 follicles each round, negative pregnancy tests. 1 cycle of Femara + IUI, 3 follicles, negative pregnancy test. 1st round of IVF after 1 month priming with birth control. Antagonist protocol (Follistim and Menopur to stimulate egg growth, Ganirelix to suppress growth for larger follicles). Retrieved 8 eggs, 4 fertilized. Transferred 2 embryos on Day 3, chemical pregnancy. The other 2 embryos did not survive until Day 5. 2nd round of IVF with 3 months priming with birth control (more because we had to wait until Dr. Harris had an available slot for this second round). Antagonist protocol with slightly increased dosage of Follistim and Menopur. Retrieved 7 eggs, 3 fertilized, all 3 embryos transferred. Dr. Harris told us it was unlikely we'd have triplets, but good chance we'd have twins. Positive pregnancy test, and now we have twin boys!
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Day Reed)
My care coordinator was friendly and bubbly. Sometimes seemed frazzled but ultimately I got the information I needed from her in a timely manner. She gave me really helpful color coded calendars and called to remind me about each step in the process. I saw nurses for all my medicated IUI tranfers, and all of them were warm, kind, and professional.
Describe your experience with Kaiser Permanente NorCal.
I really liked the staff at the Santa Clara location. They knew me by name, gave me great advice for dealing with insurance, and were always optimistic and sympathetic during my failed attempts.
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
Dr. Harris advocated for transfer of 2 embryos the first round of IVF, and 3 embryos the 2nd (successful) round of IVF. On the 2nd round, we had 3 viable embryos on Day 3. The embryologist said she'd probably transfer 2, while Dr. Harris asked us how we would feel about multiples. After we said we'd be fine with twins, he recommended transferring all 3 embryos, saying there was a small likelihood we'd have triplets, but good chance we'd have twins. And as Dr. Harris described, I was relatively young and healthy enough (no major medical issues or history of family illnesses) to carry multiples if that's something we were comfortable with. He said he'd feel better about us having twins than no kids at all, the latter being more likely if we transferred only 2 embryos that failed and the remaining one didn't make it to Day 5. Both cycles had Day 3 transfers since there were not many embryos in either cycle. I know many doctors like to wait until Day 5 and perform frozen embryo transfers, but I like that Dr. Harris was willing to do Day 3, as he believed that there was a better chance of the embryos surviving in the uterus than outside, especially since there weren't many to begin with. Whether this is true or not, I liked having the choice, as I have several friends who weren't given the choice for Day 3 transfer at all, and had to adhere to their clinic policy of transferring on Day 5, or FET of blastocysts.
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
NPS
0
NPS
4
Age 34
5 IUI
Unexplained
Middle Eastern
Income $100K - $199K
Teacher
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Farah Eways is a mixed bag...She talks very quickly and multi-tasks in the appointment (for example, she is explaining something to you, but is also typing and trying to set up some blood tests. I didn't like her "busy" personality, she is not calm, and that made me feel nervous and uncertain... I felt like I was rushed in the appointment, even though we were in there for a while, she talks a mile a minute. I wish she was more calm, a better listener, and explained all the different levels of infertility treatment...
Nurse practioners [at Kaiser] are exceptional. They are warm, compassionate, and smart. They answer e-mails very promptly. The nursing staff was the best part of Kaiser...Strengths: Derien and all the front desk staff are very, very nice and kind and organized. Nurse practioners are superb, andrology window (sperm drop off) staff are beyond nice and patient. Weaknesses: Very busy office, lots of patients, availability of afternoon appointments is low, doctors seemed overwhelmed and overbooked...
How was your experience with Lisa Farah-Eways at Kaiser Permanente NorCal?
see previous box for full review.
What's one piece of advice would you give a prospective patient of Lisa Farah-Eways at Kaiser Permanente NorCal?
Change to Dr. Harris! He is the best one there. But I would never, ever do IVF at Kaiser. I would only stick to IUIs there. Their IVF is outdated compared to what is out there and their Fremont IVF center is a total mess (two inside sources told me this).
During treatment, were you treated like a number or a human with Lisa Farah-Eways at Kaiser Permanente NorCal?
Dr. Farah Eways is a mixed bag. She seems fake with her empathy and tries to "connect" with you by hugging you when she meets you (awkward!). She talks very quickly and multi-tasks in the appointment (for example, she is explaining something to you, but is also typing and trying to set up some blood tests. I didn't like her "busy" personality, she is not calm, and that made me feel nervous and uncertain. Even my husband, who is pretty chill, told me that she was "strange". I felt like I was rushed in the appointment, even though we were in there for a while, she talks a mile a minute. I wish she was more calm, a better listener, and explained all the different levels of infertility treatment. I wasn't until I changed REs and went with Dr. Harris that he actually explained the treatment process and I understood it better. Kaiser can be fine for baseline treatments, like HSG, blood work, even Clomid/Menopur and IUI, BUT if you are thinking about IVF, I would go elsewhere. We did 8-9 cycles of IUI with various drugs at Kaiser (with the diagnosis of Unexplained Infertility) and it wasn't until we got a second opinion elsewhere, that we actually got a male factor dianosis and mild female diagnosis. We were very surprised/upset/enraged that two Kaiser REs did not find anything wrong with us, but another doctor did. We were just spinning our wheels for a year! We did an IVF consult with Dr. Harris and he's super nice and reassuring, but then we got a second opinion consult with Dr. Zouves in Foster City and he was the one who actually found "something" wrong with us, just with a simple telephone consult and reviewing our infertility files from Kaiser. The Kaiser docs and Dr. Zouves have a dramatically different plan for IVF. Kaiser is very, very basic with their IVF. Dr. Zouves is incredibly detailed and believes in getting the body ready with supplements, acupuncture, diet, and exercise. Kaiser docs told us that "there is no evidence" to support diet, exercise, and acupunture. That is BS! There is so much out there on lifestyle. Bottom line: Kaiser is great for BASIC stuff. I would not do anything BIG with them (infertility or otherwise). They tend to think IN the box and do not have the latest and greatest resources and opinions (they say they do). If you need IVF I would call Dr. Zouves. Just look at his success rates. We're starting with him for IVF and I just feel better knowing we are out of Kaiser. I also plan to change my insurance after this experience with go to Mills Peninsula for my ob/gyn.
Describe the protocols Lisa Farah-Eways used in your cycles at Kaiser Permanente NorCal and their degree of success.
First, I did a HSG to see if my tubes are open. Everything was normal. Second, she couldn't find anything "wrong" with us (someone else did 1.5 years later) so she started me with Femara (even though I ovulate beautifully on my own each month) and that only created at the most, 2 eggs. Not a big deal, but I did it 5 times unsuccessfully. The third round I did get pregnant, but it ended up being a blighted ovum (empty sac, no fetus). It wasn't until I suggested we switch to Clomid and lo and be hold, I was able to produce 5 eggs! But still no pregnancy. I don't remember the rationale for Femara, she said she just likes it better than Clomid.
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: You see all of them, they are fantastic!)
Nurse practioners are exceptional. They are warm, compassionate, and smart. They answer e-mails very promptly. The nursing staff was the best part of Kaiser. Doctors, not so much.
Describe your experience with Kaiser Permanente NorCal.
Strengths: Derien and all the front desk staff are very, very nice and kind and organized. Nurse practioners are superb, andrology window (sperm drop off) staff are beyond nice and patient. Weaknesses: Very busy office, lots of patients, availability of afternoon appointments is low, doctors seemed overwhelmed and overbooked. Kaiser in general is not very detailed and cutting edge, they are just basic.
Describe the costs associated with your care under Lisa Farah-Eways at Kaiser Permanente NorCal.
My plan with Kaiser for Infertility was 50 percent coverage. It wasn't too bad. It seemed pricy at first, but you get used to it and in the long run, it's pretty reasonable (if you actually get pregnant). We were not successful with Kaiser after 8-9 IUIs and it seemed as if we wasted a lot of money and were spinning our wheels month after month.
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to convey critical information
Describe the specific things that went wrong at Kaiser Permanente NorCal.
Dr. Eways never thought my husband's low sperm morphology was a big deal (it was 3%!!). In fact, we were diaglosed with unexplained infertility until we got a second opinion from Dr Zouves about a year and a half later, and he pointed out that out to us. Basically, we didn't know it was a big deal until Dr. Zouves actually pointed it out to us! Nobody caught that about my husband at Kaiser, maybe because all of his numbers are good except morphology (kind of important!!). I think they have very basic parameters and are not as cutting edge.
0
Doctor
Lisa Farah-Eways
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
2 of 5
4
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 38 - 39
1 IVF
European
Income $100K - $199K
2nd of 2 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Farah-Eways] is very straight forward and gets the job done. She is very through andnis great at her job. We were very confident with her decisions and my treatment. If she felt something wasn’t right, she would adjust my protocol.... She is from the East Coast and she can talk a bit fast but we are used to that dialect being from the East Coast. People have mentioned on this page she multi-task and isn’t paying attention. I am going to say false. She is dictating notes and things that she needs you to do or she’ll email another doctor that’s treating you for something separate. She partners with your doctors to make sure you will have a healthy and successful pregnancy if successful.
Be patient. It’s a long process and doctors are booked up far in advance. Come ready with lot of questions for the doctors and nurses. They [Kaiser Permanente NorCal] are a very caring and loving team. They made you feel comfortable being there and were compassionate. It’s a stressful and tiring process that they understand.... [Nursing Staff] All were great and love them.... My husband and I were very comfortable with her and made us feel welcome when we had appointments.
How was your experience with Lisa Farah-Eways at Kaiser Permanente NorCal?
She is very straight forward and gets the job done. She is very through andnis great at her job. We were very confident with her decisions and my treatment. If she felt something wasn’t right, she would adjust my protocol.
What's one piece of advice would you give a prospective patient of Lisa Farah-Eways at Kaiser Permanente NorCal?
She is from the East Coast and she can talk a bit fast but we are used to that dialect being from the East Coast. People have mentioned on this page she multi-task and isn’t paying attention. I am going to say false. She is dictating notes and things that she needs you to do or she’ll email another doctor that’s treating you for something separate. She partners with your doctors to make sure you will have a healthy and successful pregnancy if successful.
During treatment, were you treated like a number or a human with Lisa Farah-Eways at Kaiser Permanente NorCal?
She was very personable. My husband and I were very comfortable with her and made us feel welcome when we had appointments.
Describe the protocols Lisa Farah-Eways used in your cycles at Kaiser Permanente NorCal and their degree of success.
I don’t recall the protocol. We did freeze all and genetic testing. Half embryos were swarms and half were ICSI
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
All were great and love them.
Describe your experience with Kaiser Permanente NorCal.
Be patient. It’s a long process and doctors are booked up far in advance. Come ready with lot of questions for the doctors and nurses. They are a very caring and loving team. They made you feel comfortable being there and were compassionate. It’s a stressful and tiring process that they understand.
Describe Lisa Farah-Eways's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
She explained the reason and through research behind success of single vs. multiple &lt;40.
10
Doctor
Lisa Farah-Eways
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
8
Age 27 - 28
2 IUI
2 IVF
Male Factor
Marketer or PR
Only Doc Seen
Strongly Recommends
Neutral
Successful
Dr. Abel really took the time to talk to us about our specific situation and didn't just state facts and numbers. She always answered all of our questions and never rushed us...when we had failed attempts, she was grieving right there with us and immediately worked on a plan with us for next steps. And when our transfer did take, she was celebrating beside us.
I did not like that to get our initial appointment we had to wait about 3 months, the wait time should not be so long. Other than that, once we were in it was a smooth process. Everyone was very helpful and accomodating...Everyone [Kaiser Permanente NorCal nurses] always had a smile on their face and was happy to help..
How was your experience with Deborah Ikhena-Abel at Kaiser Permanente NorCal?
I would recommend Dr. Abel to everyone. We went through 3 transfers until it took and the third one is the one she did and not her colleagues and that's the one that worked. She's got magic hands. Not only that, when we had failed attempts, she was grieving right there with us and immediately worked on a plan with us for next steps. And when our transfer did take, she was celebrating beside us.
What's one piece of advice would you give a prospective patient of Deborah Ikhena-Abel at Kaiser Permanente NorCal?
Use her! She's amazing!
During treatment, were you treated like a number or a human with Deborah Ikhena-Abel at Kaiser Permanente NorCal?
Dr. Abel really took the time to talk to us about our specific situation and didn't just state facts and numbers. She always answered all of our questions and never rushed us.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Everyone always had a smile on their face and was happy to help
Describe your experience with Kaiser Permanente NorCal.
I did not like that to get our initial appointment we had to wait about 3 months, the wait time should not be so long. Other than that, once we were in it was a smooth process. Everyone was very helpful and accomodating.
What specific things went wrong at Kaiser Permanente NorCal?
  • Lost appointments
Describe the specific things that went wrong at Kaiser Permanente NorCal.
The one thing I had go wrong was when they changed my appointment they cancelled the new appointment and not the old one so when I went in the doctor was not in the office yet because she was unaware that she had an appointment.
10
Doctor
Deborah Ikhena-Abel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2014, Successful
NPS
2
NPS
6
Age 30 - 35
11 IUI
European
Only Doc Seen
Donor Sperm
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Successful
When I had trouble conceiving, Dr. Nixon didn't take things seriously and didn't seem to care that it was going to take another couple of months to conceive. For my first child, it took >1 year to conceive, and we spent a lot of extra money that we shouldn't have had to spend....I saw all of the Nurse Practitioners throughout my time at this facility. They're the ones who do all of the IUIs, sonograms, write prescriptions, etc. In general, they're high quality!
The clinic [Kasier Permanente of Northern California] was not very flexible and responsive to LGBT patients' needs. Sometimes I'd get a call that I'd need to bring in "my husband's sperm" for washing and preparation by 8am in the morning, even when I'd clarified with the lab technician that I could bring the pre-washed donor sperm 30 minutes before the appointment. I suspect that part of the lack of initial success was due to the clinic thawing the frozen sperm hours before my appointment, losing precious viability of the sperm.
How was your experience with Mark Nixon at Kaiser Permanente NorCal?
When I had trouble conceiving, Dr. Nixon didn't take things seriously and didn't seem to care that it was going to take another couple of months to conceive. For my first child, it took >1 year to conceive, and we spent a lot of extra money that we shouldn't have had to spend.
Describe the protocols Mark Nixon used in your cycles at Kaiser Permanente NorCal and their degree of success.
1st pregnancy: 3 cycles plain IUI, 3 cycles Clomid + IUI, 2 cycles Femara + IUI, 1 cycle Menopur + IUI (success) 2nd pregnancy: 2 cycles Menopur + IUI (first unsuccessful; second resulted in a multiple pregnancy)
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
I saw all of the Nurse Practitioners throughout my time at this facility. They're the ones who do all of the IUIs, sonograms, write prescriptions, etc. In general, they're high quality!
Describe your experience with Kaiser Permanente NorCal.
The clinic was not very flexible and responsive to LGBT patients' needs. Sometimes I'd get a call that I'd need to bring in "my husband's sperm" for washing and preparation by 8am in the morning, even when I'd clarified with the lab technician that I could bring the pre-washed donor sperm 30 minutes before the appointment. I suspect that part of the lack of initial success was due to the clinic thawing the frozen sperm hours before my appointment, losing precious viability of the sperm.
2
Doctor
Mark Nixon
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
6
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2011, Unsuccessful
NPS
0
NPS
4
Age 33
3 IUI
Unexplained
South Asian
Income $100K - $199K
Accountant
1st of 3 Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Nixon was] very impersonal. Felt like the doctor was very arrogant about his own achievement. Did not do the correct diagnosis...Everything at Kaiser is done and handled by nursing staff. You are not really assigned one specific nurse. So it is difficult to create any bonding with any of them. Since fertility treatment is such a sentimental journey for all the patient. I really felt let down at Kaiser.
Everything at Kaiser is done and handled by nursing staff. You are not really assigned one specific nurse. So it is difficult to create any bonding with any of them. Since fertility treatment is such a sentimental journey for all the patient. I really felt let down at Kaiser.
How was your experience with Mark Nixon at Kaiser Permanente NorCal?
Very impersonal. Felt like the doctor was very arrogant about his own achievement. Did not do the correct diagnosis.
During treatment, were you treated like a number or a human with Mark Nixon at Kaiser Permanente NorCal?
The explanation was not done correctly neither was the diagnosis.
Describe the protocols Mark Nixon used in your cycles at Kaiser Permanente NorCal and their degree of success.
I felt like all the treatments were done by the nurses. Nothing special that the doctor did.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Everything at Kaiser is done and handled by nursing staff. You are not really assigned one specific nurse. So it is difficult to create any bonding with any of them. Since fertility treatment is such a sentimental journey for all the patient. I really felt let down at Kaiser.
Describe your experience with Kaiser Permanente NorCal.
Everything at Kaiser is done and handled by nursing staff. You are not really assigned one specific nurse. So it is difficult to create any bonding with any of them. Since fertility treatment is such a sentimental journey for all the patient. I really felt let down at Kaiser.
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Kaiser Permanente NorCal.
Everything at Kaiser is done and handled by nursing staff. You are not really assigned one specific nurse. So it is difficult to create any bonding with any of them. Since fertility treatment is such a sentimental journey for all the patient. I really felt let down at Kaiser.
0
Doctor
Mark Nixon
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
1 of 5
4
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
2018, Unknown Success
NPS
8
NPS
8
Age 29
3 IUI
Anovulation
Male Factor
PCOS
European
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
Three unsuccessful IUIs [with Dr. Mark Nixon]. We used Femara (increasing doses) and ovidrel. We started with IUI because my husband’s sperm wasn’t super motile...spent a lot of time with us during our consult...He’s warm, but to the point/doesn’t sugar coat things. I feel like he was realistic with the correct course of treatment for us. I appreciated the time he took to explain everything to us. I felt confident jumping in to IUIs.
[The nurses at Kaiser Permanente NorCal were] Phenomenal! I felt like they were genuinely rooting for us. Everyone was wonderful...Everyone who works here is so, so friendly. They explained things well and made us feel very comfortable. The staff takes an unpleasant time and makes it as pleasant as possible. We are very grateful for their care!...Three unsuccessful IUIs [with Dr. Mark Nixon]. We used Femara (increasing doses) and ovidrel.
How was your experience with Mark Nixon at Kaiser Permanente NorCal?
He’s warm, but to the point/doesn’t sugar coat things. I feel like he was realistic with the correct course of treatment for us. I appreciated the time he took to explain everything to us. I felt confident jumping in to IUIs.
What's one piece of advice would you give a prospective patient of Mark Nixon at Kaiser Permanente NorCal?
Think of any questions in advance, because he is happy to answer them
During treatment, were you treated like a number or a human with Mark Nixon at Kaiser Permanente NorCal?
Dr. Nixon spent a lot of time with us during our consult. His NPs are FABULOUS!
Describe the protocols Mark Nixon used in your cycles at Kaiser Permanente NorCal and their degree of success.
Three unsuccessful IUIs. We used Femara (increasing doses) and ovidrel. We started with IUI because my husband’s sperm wasn’t super motile.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Phenomenal! I felt like they were genuinely rooting for us. Everyone was wonderful
Describe your experience with Kaiser Permanente NorCal.
Everyone who works here is so, so friendly. They explained things well and made us feel very comfortable. The staff takes an unpleasant time and makes it as pleasant as possible. We are very grateful for their care!
Describe the costs associated with your care under Mark Nixon at Kaiser Permanente NorCal.
I had 50% coverage and each IUI cost around $700 with meds
8
Doctor
Mark Nixon
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015 - 2016, Successful
NPS
9
NPS
10
Age 40 - 41
3 IUI
Diminished Ovarian Reserve
PCOS
South Asian
Income $100K - $199K
Lawyer
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
He [Dr Mark Nixon] is not that hands on. Does the initial assessments but then hands of to the nurse practitioners which was fine with me as they were really, really good...Very gentle and caring old school doctor. Treated me with dignity and respect. Set realistic expectations but at the same time gave me hope. Was willing to start with low intervention treatment despite my AMA.
[Kaiser is a]High volume clinic but they handle appointments and advice very efficiently. Nursing staff are top notch...Very organized and efficient. Start the process soon - wait list for IVF. Their success rates are high...Very low cost under Kaiser insurance. Minor copays. Labs covered. IVF would have been 20,000 for one cycle?
How was your experience with Mark Nixon at Kaiser Permanente NorCal?
Very gentle and caring old school doctor. Treated me with dignity and respect. Set realistic expectations but at the same time gave me hope. Was willing to start with low intervention treatment despite my AMA.
What's one piece of advice would you give a prospective patient of Mark Nixon at Kaiser Permanente NorCal?
He is not that hands on. Does the initial assessments but then hands of to the nurse practitioners which was fine with me as they were really, really good.
During treatment, were you treated like a number or a human with Mark Nixon at Kaiser Permanente NorCal?
Very efficient yet caring staff. Dr and nurse practitioners were fantastic- everything explained very clearly and realistically. Very empathetic.
Describe the protocols Mark Nixon used in your cycles at Kaiser Permanente NorCal and their degree of success.
Clomid Femara Trigger shot Iui
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Carla Schouten and Marian Colombo)
High volume clinic but they handle appointments and advice very efficiently. Nursing staff are top notch.
Describe your experience with Kaiser Permanente NorCal.
Very organized and efficient. Start the process soon - wait list for IVF. Their success rates are high.
Describe the costs associated with your care under Mark Nixon at Kaiser Permanente NorCal.
Very low cost under Kaiser insurance. Minor copays. Labs covered. IVF would have been 20,000 for one cycle.?
9
Doctor
Mark Nixon
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Unsuccessful
NPS
7
NPS
7
Age 30 - 32
Male Factor
PCOS
European
Income $100K - $199K
1st of 3 Docs
3 Fertility Medications With Other Docs
Neutral
Neutral
Unsuccessful
He [Dr. Nixon] explained things and seemed hopeful in the beginning. Once we realized my husband was the main issue then I felt ditched and that they had given up wanted to do everything to help. We were referred to another Dr and I didn't hear from him again...He starts from least invasive and works his way up...He was kind and explained most things well...Be pushy and make sure you don't fall through the cracks
Lots of waiting [at Kaiser - Santa Clara] and the place was always crowded. The front staff is nice but often rushed...[Nurses] They were always rushing and seemed like they were annoyed often...Mishandling of 2 semen samples...My insurance covered most appointments. The next steps would have been very expensive and out of pocket and we just go further due to not having the funds.
How was your experience with Mark Nixon at Kaiser Permanente NorCal?
He explained things and seemed hopeful in the beginning. Once we realized my husband was the main issue then I felt ditched and that they had given up wanted to do everything to help. We were referred to another Dr and I didn't hear from him again.
What's one piece of advice would you give a prospective patient of Mark Nixon at Kaiser Permanente NorCal?
Be pushy and make sure you don't fall through the cracks
During treatment, were you treated like a number or a human with Mark Nixon at Kaiser Permanente NorCal?
He was kind and explained most things well
Describe the protocols Mark Nixon used in your cycles at Kaiser Permanente NorCal and their degree of success.
He starts from least invasive and works his way up.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
They were always rushing and seemed like they were annoyed often
Describe your experience with Kaiser Permanente NorCal.
Lots of waiting and the place was always crowded. The front staff is nice but often rushed.
Describe the costs associated with your care under Mark Nixon at Kaiser Permanente NorCal.
My insurance covered most appointments. The next steps would have been very expensive and out of pocket and we just go further due to not having the funds.
Describe Mark Nixon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
N/a
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at Kaiser Permanente NorCal.
Mishandling of 2 semen samples
7
Doctor
Mark Nixon
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
8
NPS
8
Age 34
4 IUI
3 IVF
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Neutral
Neutral
Successful
Dr. Harris is a great guy and a good doctor. He is up to date on all of the new technologies and will clearly communicate with you about where you stand and what should happen next. After several cycles failed, he recommended us to get a second opinion before moving on to a new cycle because he wanted to make sure he wasn't missing anything...he has such good bedside manners. Always welcomes you with a smile, lets you ask any questions you might have and takes the time to answer them thoroughly in a pleasant but direct way
Amazing staff. They always made sure I was comfortable and were very patient...An IVF cycle costs about 11,000. For ICSI we paid an extra 2,000 or so. Medications were around 3,000...Strengths: very clean and well organized. The staff is very nice and professional Weaknesses: there were procedures that were not covered by them such as pipelle or IMSI...After several cycles failed, he [Dr. Harris] recommended us to get a second opinion before moving on to a new cycle because he wanted to make sure he wasn't missing anything.
How was your experience with Isiah Harris at Kaiser Permanente NorCal?
Dr. Harris is a great guy and a good doctor. He is up to date on all of the new technologies and will clearly communicate with you about where you stand and what should happen next. After several cycles failed, he recommended us to get a second opinion before moving on to a new cycle because he wanted to make sure he wasn't missing anything.
What's one piece of advice would you give a prospective patient of Isiah Harris at Kaiser Permanente NorCal?
Ask questions
During treatment, were you treated like a number or a human with Isiah Harris at Kaiser Permanente NorCal?
he has such good bedside manners. Always welcomes you with a smile, lets you ask any questions you might have and takes the time to answer them thoroughly in a pleasant but direct way
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Amazing staff. They always made sure I was comfortable and were very patient
Describe your experience with Kaiser Permanente NorCal.
Strengths: very clean and well organized. The staff is very nice and professional Weaknesses: there were procedures that were not covered by them such as pipelle or IMSI
Describe the costs associated with your care under Isiah Harris at Kaiser Permanente NorCal.
An IVF cycle costs about 11,000. For ICSI we paid an extra 2,000 or so. Medications were around 3,000
8
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015, Unknown Success
NPS
10
NPS
10
Age 35
4 Fertility Medications
PCOS
Immunological
European
Income $100K - $199K
Operations
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Nixon was very clear and wrote very detailed directions on what needed to be done and what was going to be happening.
I couldn't be more happy with [Kasier Santa Clara] and the care I have received. And would recommend him highly.
How was your experience with Mark Nixon at Kaiser Permanente NorCal?
I was so nervous leading up to the appointment. I don't know why because my husband and I had been trying to get pregnant for 4 years. Within the first 5 minutes I knew that I was in good hands and my butterflies went away. He was very clear and wrote very detailed directions on what needed to be done and what was going to be happening. He assured me that I would be taken care of and to email him with any questions even if it wasn't related to fertility. Without any lab tests or ultrasounds he diagnosed me with what he thought I had then sent me on my way with a list of tests. He was dead on! Right away I was put on medication that helped me. I couldn't be more happy with the clinic and the care I have received. And would recommend him highly.
What's one piece of advice would you give a prospective patient of Mark Nixon at Kaiser Permanente NorCal?
Ask a lot of questions because you wont get this kind of time with a Doctor ever again. He spent 60 minutes with me and my husband.
10
Doctor
Mark Nixon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Unsuccessful
NPS
10
NPS
10
1 IVF
Diminished Ovarian Reserve
Male Factor
Unexplained
Latinx
Income $200K - $499K
Engineer
1st of 3 Docs
2 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Harris listened analytically and sympathetically. He always carried a warm smile and excitement every visit and procedure. He not only was with us through an IVF but also a uterine polyp removal, a D&C after a natural pregnancy with miscarriage and through the decision to rest for 6 months with counseling resources. Unfortunately we moved otherwise would have continued with him....Dr. Harris is with Kaiser, IVF monitoring is done in the morning on a first come basis, there are other couples in cycle with you so plan on not getting to work until noon these days. Take adequate time off work during the monitoring phase on the cycle.
Dr. Harris listened analytically and sympathetically. He always carried a warm smile and excitement every visit and procedure. He not only was with us through an IVF but also a uterine polyp removal, a D&C after a natural pregnancy with miscarriage and through the decision to rest for 6 months with counseling resources. Unfortunately we moved otherwise would have continued with him....Dr. Harris is with Kaiser, IVF monitoring is done in the morning on a first come basis, there are other couples in cycle with you so plan on not getting to work until noon these days. Take adequate time off work during the monitoring phase on the cycle.
What's one piece of advice would you give a prospective patient of Isiah Harris at Kaiser Permanente NorCal?
Dr. Harris is with Kaiser, IVF monitoring is done in the morning on a first come basis, there are other couples in cycle with you so plan on not getting to work until noon these days. Take adequate time off work during the monitoring phase on the cycle.
During treatment, were you treated like a number or a human with Isiah Harris at Kaiser Permanente NorCal?
Dr. Harris listened analytically and sympathetically. He always carried a warm smile and excitement every visit and procedure. He not only was with us through an IVF but also a uterine polyp removal, a D&C after a natural pregnancy with miscarriage and through the decision to rest for 6 months with counseling resources. Unfortunately we moved otherwise would have continued with him.
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
7
NPS
9
Age 35 - 36
3 IUI
PCOS
Unexplained
East Asian
Income $200K - $499K
Engineer
Only Doc Seen
Neutral
Strongly Recommends
Successful
We always felt comfortable talking to Dr Harris. He responded quickly by email to test results, answering any questions we might have. He walked us through what an IVF would mean, including giving us realistic odds of actually getting pregnant after 1 cycle. We decided to pause all fertility treatments for a month before we started IVF and shocklingly got pregnant in that cycle.
1. Small clinic, appointments were easy to get 2. Staff was friendly, treated us well...IVF was $10,000 per cycle IUIs were $85 Ultrasounds were $100...We always felt comfortable talking to Dr Harris. He responded quickly by email to test results, answering any questions we might have. He walked us through what an IVF would mean, including giving us realistic odds of actually getting pregnant after 1 cycle. We decided to pause all fertility treatments for a month before we started IVF and shocklingly got pregnant in that cycle.
How was your experience with Isiah Harris at Kaiser Permanente NorCal?
We always felt comfortable talking to Dr Harris. He responded quickly by email to test results, answering any questions we might have. He walked us through what an IVF would mean, including giving us realistic odds of actually getting pregnant after 1 cycle. We decided to pause all fertility treatments for a month before we started IVF and shocklingly got pregnant in that cycle.
What's one piece of advice would you give a prospective patient of Isiah Harris at Kaiser Permanente NorCal?
Ask questions! He answers any questions you might have.
During treatment, were you treated like a number or a human with Isiah Harris at Kaiser Permanente NorCal?
Dr Harris always took time to answer any questions we had about the process
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Marion Colombo)
Marion was very compassionate and patient.
Describe your experience with Kaiser Permanente NorCal.
1. Small clinic, appointments were easy to get 2. Staff was friendly, treated us well
Describe the costs associated with your care under Isiah Harris at Kaiser Permanente NorCal.
IVF was $10,000 per cycle IUIs were $85 Ultrasounds were $100
7
Doctor
Isiah Harris
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2012 - 2015, Unsuccessful
NPS
8
NPS
6
Age 35 - 38
6 IUI
PCOS
European
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
He [Dr. Nixon] talks a lot. He is very open to what your needs are. my partner was very anti fertility [treatment] and refused to have sperm [analysis] the first year. Dr Nixon was patient and worked with us on our level.
[Kaiser Fertility nurses] Carla and Marion are the NPs I tried to have appointments with because they are so good. the MA Francis is awful and rude.
How was your experience with Mark Nixon at Kaiser Permanente NorCal?
He talks alot. He is very open to what your needs are. my partner was very anti fertility tratment and refused to have sperm anaylsis the first year. dr nixon was patient and worked with us on our level.
Describe the protocols Mark Nixon used in your cycles at Kaiser Permanente NorCal and their degree of success.
max cycles on clomid, 3-4 cycles of femara, max cycles of menopur. some cycle of menopur with femara. we only did timed intercourse and iui under his care.
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: carla and marion)
carla and marion are the NPs i tried to have appointments with because they are so good. the MA francis is awful and rude.
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to consider drug intolerance
8
Doctor
Mark Nixon
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
6
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2014, Successful
NPS
10
NPS
9
Age 38 - 40
3 IUI
Donor Eggs
Diminished Ovarian Reserve
Uterine Fibroids
European
Income $100K - $199K
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Eways was very warm and kind and took a real interest in our success to become parents. She was always available via email and when we had visits she would give me a hug which made the process seem less clinical and more personal. She had a good bedside manner which we hadn't found in prior doctors.
Dr Eways [at Kaiser] was very warm and kind and took a real interest in our success to become parents. She was always available via email and when we had visits she would give me a hug which made the process seem less clinical and more personal. She had a good bedside manner which we hadn't found in prior doctors.
How was your experience with Lisa Farah-Eways at Kaiser Permanente NorCal?
Dr Eways was very warm and kind and took a real interest in our success to become parents. She was always available via email and when we had visits she would give me a hug which made the process seem less clinical and more personal. She had a good bedside manner which we hadn't found in prior doctors.
10
Doctor
Lisa Farah-Eways
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
9
Age 36
5 IUI
1 IVF
Unexplained
South Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Ikhena-Abel] recommended single embryo transfer based on maternal age and likelihood of success...When i was in a panic about a hematoma Dr Able was nice enough to call me and setup an appointment first thing in the morning...We followed her recommended medication dosage and it worked out really well in terms of the number of eggs retrieved. We ended up with 3 blastocytes, the first of which led to our first baby daughter. Immediately after the positive pregnancy test, I thought I had miscarried and immediately reached out to Dr. Abel.
The wait time to get an IVF appointment at Kaiser Santa Clara are quite long. It took up about 3 months to get an appointment. Once the process begins its quite smooth due to the HMO nature of Kaiser...When i was in a panic about a hematoma Dr Able was nice enough to call me and setup an appointment first thing in the morning.... Overall our experience with Dr. Abel has been great and we look forward to reaching out to her for our second attempt :)
How was your experience with Deborah Ikhena-Abel at Kaiser Permanente NorCal?
We met Dr. Abel after completing 5 rounds of unsuccessful IUI. We picked Dr. Abel as our IVF doctor. Dr. Abel was professional and knowledgeable and explained the IVF process in detail. We followed her recommended medication dosage and it worked out really well in terms of the number of eggs retrieved. We ended up with 3 blastocytes, the first of which led to our first baby daughter. Immediately after the positive pregnancy test, I thought I had miscarried and immediately reached out to Dr. Abel. She was kind enough to call me and set up an appointment with me the first thing in the morning the next day for an ultrasound. I appreciate her empathy and promptness in reaching out to me. Overall our experience with Dr. Abel has been great and we look forward to reaching out to her for our second attempt :)
What's one piece of advice would you give a prospective patient of Deborah Ikhena-Abel at Kaiser Permanente NorCal?
Try and follow instructions for the tablets and injectables exactly.
During treatment, were you treated like a number or a human with Deborah Ikhena-Abel at Kaiser Permanente NorCal?
When i was in a panic about a hematoma Dr Able was nice enough to call me and setup an appointment first thing in the morning.
Describe your experience with Kaiser Permanente NorCal.
The wait time to get an IVF appointment at Kaiser Santa Clara are quite long. It took up about 3 months to get an appointment. Once the process begins its quite smooth due to the HMO nature of Kaiser.
Describe the costs associated with your care under Deborah Ikhena-Abel at Kaiser Permanente NorCal.
The total cost was about 20k $
Describe Deborah Ikhena-Abel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
She recommended single embryo transfer based on maternal age and likelihood of success
10
Doctor
Deborah Ikhena-Abel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016, Successful
NPS
10
NPS
10
Age 42
3 IUI
3 IVF
Poor Egg Quality
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Eways is willing to change the treatment plan depending on the quality of the embryos ... Dr. Eways has never made me felt like a number. She remembers who I am and the details of our conversation, reach out to me regarding my treatment even after office hours.... She will let you know if you’re not a candidate. She’s very honest , trustworthy, informative. ... She listens and respects my decisions when I did not want to try IVF just yet until My final attempt for IUI.
Kaiser infertility clinic-[Kaiser Permanente] I was impressed that the Dr. Eways and staff are organized and communicate well throughout my treatment. Any questions or concerns I have, either a nurse or Dr. Eways will respond to my email or voicemail. ... They’re very organized and responsive. Jody was my coordinator. She is awesome in coordinating my treatment ... Approximately $18000 including medications for the first cycle.
How was your experience with Lisa Farah-Eways at Kaiser Permanente NorCal?
She’s very knowledgeable, honest, and compassionate. She listens and respects my decisions when I did not want to try IVF just yet until My final attempt for IUI. I feel the connection with her and that she gives me hope that I could be a parent one day. My initial IVF consultation was very informative because she explains the treatment, process, risks and expectations. I left her office very well informed.
What's one piece of advice would you give a prospective patient of Lisa Farah-Eways at Kaiser Permanente NorCal?
She knows her stuff. She will let you know if you’re not a candidate. She’s very honest , trustworthy, informative. Regarding my experience with Dr. Eways, I know she works hard.
During treatment, were you treated like a number or a human with Lisa Farah-Eways at Kaiser Permanente NorCal?
Dr. Eways has never made me felt like a number. She remembers who I am and the details of our conversation, reach out to me regarding my treatment even after office hours. When I couldn’t be reached she would call my sister to get a hold of me. Whenever I email her with a question or concern, she would respond within hours.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
They’re very organized and responsive. Jody was my coordinator. She is awesome in coordinating my treatment
Describe your experience with Kaiser Permanente NorCal.
Kaiser infertility clinic- I was impressed that the Dr. Eways and staff are organized and communicate well throughout my treatment. Any questions or concerns I have, either a nurse or Dr. Eways will respond to my email or voicemail.
Describe the costs associated with your care under Lisa Farah-Eways at Kaiser Permanente NorCal.
Approximately $18000 including medications for the first cycle.
Describe Lisa Farah-Eways's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
Dr. Eways is willing to change the treatment plan depending on the quality of the embryos
10
Doctor
Lisa Farah-Eways
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 34
1 IVF
Unexplained
East Asian
Income $200K - $499K
Doctor
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Faray-Eways is kind, patient, and super knowledgeable. She adjusted the plan after the first failed frozen embryo transfer, and now I am pregnant after the second transfer! It felt like she was really on our team and really personally hoping for success for us...expressed the right amount of empathy and remembered personal details about my partner and me. She paid attention to even little things (like frustrating medication side effects).
I think the wait times at Kaiser are a bit longer than at other clinics but the care is excellent, and the whole experience is a well-oiled machine. If you're looking for a very boutique experience Kaiser REI is not the right fit, but the care was excellent, through, and professional and the right fit for my family due to our coverage through Kaiser...[nurse] Called and messaged in a timely manner...Dr. Faray-Eways is kind, patient, and super knowledgeable. She adjusted the plan after the first failed frozen embryo transfer, and now I am pregnant after the second transfer! It felt like she was really on our team and really personally hoping for success for us.
How was your experience with Lisa Farah-Eways at Kaiser Permanente NorCal?
Dr. Faray-Eways is kind, patient, and super knowledgeable. She adjusted the plan after the first failed frozen embryo transfer, and now I am pregnant after the second transfer! It felt like she was really on our team and really personally hoping for success for us.
What's one piece of advice would you give a prospective patient of Lisa Farah-Eways at Kaiser Permanente NorCal?
I think the wait times at Kaiser are a bit longer than at other clinics but the care is excellent, and the whole experience is a well-oiled machine. If you're looking for a very boutique experience Kaiser REI is not the right fit, but the care was excellent, through, and professional and the right fit for my family due to our coverage through Kaiser.
During treatment, were you treated like a number or a human with Lisa Farah-Eways at Kaiser Permanente NorCal?
Dr. Farah-Eways expressed the right amount of empathy and remembered personal details about my partner and me. She paid attention to even little things (like frustrating medication side effects).
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Vera)
Called and messaged in a timely manner
Describe your experience with Kaiser Permanente NorCal.
Longer wait times than other clinics (I think, as far as I can tell, when comparing my experience at another clinic, as well as the experiences of friends). However, overall care was excellent, thorough, clearly systematized, and for me, fully covered.
Describe Lisa Farah-Eways's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
Multiple embryo transfer is rare and not at all the default at Kaiser. That was fine by me.
10
Doctor
Lisa Farah-Eways
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Consult
NPS
8
NPS
7
Age 39
Male Factor
Income $50K - $99K
1st of 2 Docs
4 IUI With Other Docs
Neutral
Neutral
Unsuccessful
Do some homework on your own case before seeing him [Dr. Mark Nixon] and ask specific questions...is good at interacting with us. He explained the lab reports...diagnosed our issues but we were still not very clear in the first consultation. A lot of conversation went to other unrelated topics. He just gave us a straightforward treatment plan for IUI. It took him 1.5hrs with us...He is kind and warm, but patients also need to fully open for a better personalized care.
The clinic [Kaiser Permanente NorCal] is clean and well organized, and quiet, in order. It is just hard to get through the phone when you need to communicate with them on phone. You have to leave a message and wait till they call you back...The nurse and care coordinators are wonderful. They are with compassion and wish me good luck every time...Dr. Nixon is good at interacting with us. He explained the lab reports and kind diagnosed our issues but we were still not very clear in the first consultation. A lot of conversation went to other unrelated topics. He just gave us a straightforward treatment plan for IUI. It took him 1.5hrs with us.
How was your experience with Mark Nixon at Kaiser Permanente NorCal?
Just get prepared of yourself with specific questions before seeing him. We as patients shall educate ourselves as well. He is kind and warm, but patients also need to fully open for a better personalized care.
What's one piece of advice would you give a prospective patient of Mark Nixon at Kaiser Permanente NorCal?
Do some homework on your own case before seeing him and ask specific questions.
During treatment, were you treated like a number or a human with Mark Nixon at Kaiser Permanente NorCal?
Dr. Nixon is good at interacting with us. He explained the lab reports and kind diagnosed our issues but we were still not very clear in the first consultation. A lot of conversation went to other unrelated topics. He just gave us a straightforward treatment plan for IUI. It took him 1.5hrs with us.
Describe the protocols Mark Nixon used in your cycles at Kaiser Permanente NorCal and their degree of success.
IUI 5
Describe your experience with your nurse at Kaiser Permanente NorCal.
The nurse and care coordinators are wonderful. They are with compassion and wish me good luck every time.
Describe your experience with Kaiser Permanente NorCal.
The clinic is clean and well organized, and quiet, in order. It is just hard to get through the phone when you need to communicate with them on phone. You have to leave a message and wait till they call you back.
8
Doctor
Mark Nixon
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018, Unsuccessful
NPS
10
NPS
8
Age 36
1 IVF
Diminished Ovarian Reserve
European
East Asian
Income $100K - $199K
Engineer
2nd of 2 Docs
5 IUI With Other Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Harris is incredibly thoughtful and compassionate. ... Everyone should have the care and expertise that Dr. Harris provided. He is simply the best. I was so fortunate to have him as my doctor. He made sure we understood every step of the process and was always straightforward with us when things were not going ideally. ... He always has your best interest at heart. ... He was a very strong advocate of eset.
[Kaiser Permanente NorCal] The ivf process is very challenging both physically and emotionally. The most important thing you can do is find a team that you trust and then trust them to do what is best for you. ... [Cost of treatment] ~20k ...[Monitoring appointments] I had a great experience overall. ... He [Dr. Harris] was a very strong advocate of eset. ... Dr. Harris is who I would recommend to my family or friends.
How was your experience with Isiah Harris at Kaiser Permanente NorCal?
Everyone should have the care and expertise that Dr. Harris provided. He is simply the best. I was so fortunate to have him as my doctor. He made sure we understood every step of the process and was always straightforward with us when things were not going ideally.
What's one piece of advice would you give a prospective patient of Isiah Harris at Kaiser Permanente NorCal?
Trust his expertise. He always has your best interest at heart.
During treatment, were you treated like a number or a human with Isiah Harris at Kaiser Permanente NorCal?
Dr. Harris is incredibly thoughtful and compassionate.
Describe the protocols Isiah Harris used in your cycles at Kaiser Permanente NorCal and their degree of success.
Antagonist cycle
Describe your experience with Kaiser Permanente NorCal.
The ivf process is very challenging both physically and emotionally. The most important thing you can do is find a team that you trust and then trust them to do what is best for you. Dr. Harris is who I would recommend to my family or friends.
Describe your experience with your monitoring appointments at Kaiser Permanente NorCal.
I had a great experience overall.
Describe the costs associated with your care under Isiah Harris at Kaiser Permanente NorCal.
~20k
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
He was a very strong advocate of eset. We are glad we listened to him.
10
Doctor
Isiah Harris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
8
NPS
10
Age 43
6 IUI
Unexplained
East Asian
Income $0 - $49K
Only Doc Seen
Donor Sperm
Neutral
Strongly Recommends
Unsuccessful
He's [Dr. Nikhil Joshi] very patient and generous with his time. He is very informative and helpful and offered options if iui didn't work. Lay out my care in easy to understand way. I really appreciated his care and expertise...He took his time to explain everything and work with my meds...Pay attention to his advice. He goes thru things quickly
Kp mainly doesn't carry fertility coverage in ca, check the price first with their billing dept. Things take time, be patient and it will recur every month smoothly. They are very responsive with questions...[nurses are] No nonsense, didn't make me wait a long time. Very understandable and caring... Pay attention to his [Dr. Nikhil Joshi] advice. He goes thru things quickly
How was your experience with Nikhil Joshi at Kaiser Permanente NorCal?
He's very patient and generous with his time. He is very informative and helpful and offered options if iui didn't work. Lay out my care in easy to understand way. I really appreciated his care and expertise
What's one piece of advice would you give a prospective patient of Nikhil Joshi at Kaiser Permanente NorCal?
Pay attention to his advice. He goes thru things quickly
During treatment, were you treated like a number or a human with Nikhil Joshi at Kaiser Permanente NorCal?
He took his time to explain everything and work with my meds
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
No nonsense, didn't make me wait a long time. Very understandable and caring
Describe your experience with Kaiser Permanente NorCal.
Kp mainly doesn't carry fertility coverage in ca, check the price first with their billing dept. Things take time, be patient and it will recur every month smoothly. They are very responsive with questions
8
Doctor
Nikhil Joshi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
4
NPS
10
Age 37 - 38
6 IUI
European
Income $100K - $199K
Consultant
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
He [Dr. Nixon] was not very through and after 4 unsuccessful IUI he didn’t change the treatment and made no suggestion for IVF. He didn’t respond quickly and was just awkward around him. After 6IUI And no communication from him I switched Dr’s and set up a IVF consultant.... It’s a long process and the appointments for consults and procedures are booked far out. Once you do get an appointment, be flexible because you will have a lot of ulstrasound appointments. I hope your job is flexible!
It’s a long process and the appointments for consults and procedures are booked far out. Once you do get an appointment [Kaiser Permanente NorCal], be flexible because you will have a lot of ulstrasound appointments. I hope your job is flexible!... He [Dr. Nixon] was not very through and after 4 unsuccessful IUI he didn’t change the treatment and made no suggestion for IVF. He didn’t respond quickly and was just awkward around him. After 6IUI And no communication from him I switched Dr’s and set up a IVF consultant.
How was your experience with Mark Nixon at Kaiser Permanente NorCal?
He was not very through and after 4 unsuccessful IUI he didn’t change the treatment and made no suggestion for IVF. He didn’t respond quickly and was just awkward around him. After 6IUI And no communication from him I switched Dr’s and set up a IVF consultant.
What's one piece of advice would you give a prospective patient of Mark Nixon at Kaiser Permanente NorCal?
Don’t do it, find another doctor.
Describe your experience with Kaiser Permanente NorCal.
Be patient. It’s a long process and the appointments for consults and procedures are booked far out. Once you do get an appointment, be flexible because you will have a lot of ulstrasound appointments. I hope your job is flexible!
4
Doctor
Mark Nixon
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
10
Clinic
Kaiser Permanente NorCal
Sunnyvale
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5