Kaiser Permanente SoCal

12 doctors work here

Rated 7.7
Strongly recommend: 48%Neutral: 29%Don't recommend: 23%7.7
48% strongly recommend
98 reviews
Operations
8.2
8.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.7
7.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.5
8.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.6
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 9 offices

Bakersfield
1200 Discover Plaza
Bakersfiled, CA 93309
Downey
9449 E Imperial Hwy
Downey, CA 90242
Fontana
9961 Sierra Ave
Fontana, CA 92335
Garden Grove
12100 Euclid St
Garden Grove, CA 92840
Irvine
6640 Alton Parkway
Irvine, CA 92618
Los Angeles
4867 W Sunset Blvd
Los Angeles, CA 90027
Ontario
2295 S Vineyard Ave
Ontario, CA 91761
San Diego
3250 Fordham St
San Diego, CA 92110
Woodland Hills
20940 Burbank Blvd
Woodland Hills, CA 91367
Show 7 more

98 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
8
NPS
8
Age 30
1 IUI
Tubal Blockage
Latinx
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Huang was very thorough, detail oriented and always mindful of our time. He was always fully prepared and after visit summary was great covered all details from the visit. He made us feel comfortable and we felt heard and understood by him...D/t left side tubal blockage we have used letrozole and IUI. Sx not appropriate and IVF as last resort if IUI does not work...
[Kaiser Permanente SoCal] Strengths: Good Dr.’s and ultrasound techs, clean comfortable environment. Relative ease to schedule appt. if your work allows a flexible schedule. Weaknesses: located right next to OB/Gyn office. Can be tough while waiting to be called back for infertility issues. At times nursing staff can be forgetful, have been called to pay several times after in office visit d/t nursing staff forgetting that to bring me to front office.
How was your experience with Ivan Huang at Kaiser Permanente SoCal?
Dr. Huang was very thorough, detail oriented and always mindful of our time. He was always fully prepared and after visit summary was great covered all details from the visit. He made us feel comfortable and we felt heard and understood by him.
What's one piece of advice would you give a prospective patient of Ivan Huang at Kaiser Permanente SoCal?
If you have questions, email him he responds rather quickly.
During treatment, were you treated like a number or a human with Ivan Huang at Kaiser Permanente SoCal?
Dr. Huang was very gentle, answered all of our questions in detail, he was very thorough in his explanations and he has been very attentive throughout our appointments with him.
Describe the protocols Ivan Huang used in your cycles at Kaiser Permanente SoCal and their degree of success.
D/t left side tubal blockage we have used letrozole and IUI. Sx not appropriate and IVF as last resort if IUI does not work.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
Some of the nursing staff are kind and compassionate. Others not so much. But overall it has been a good experience and most staff make me feel comfortable and understood during visits.
Describe your experience with Kaiser Permanente SoCal.
Strengths: Good Dr.’s and ultrasound techs, clean comfortable environment. Relative ease to schedule appt. if your work allows a flexible schedule. Weaknesses: located right next to OB/Gyn office. Can be tough while waiting to be called back for infertility issues. At times nursing staff can be forgetful, have been called to pay several times after in office visit d/t nursing staff forgetting that to bring me to front office.
Describe the costs associated with your care under Ivan Huang at Kaiser Permanente SoCal.
My insurance provider cover some portions I pay out of pocket for everything else. Recommend having a savings for this purpose to initiate treatment ASAP.
Describe Ivan Huang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
N/A
8
Doctor
Ivan Huang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
0
NPS
0
Age 34
20 IUI
Male Factor
Unexplained
East Asian
Income $50K - $99K
Only Doc Seen
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I really felt like Dr. Huang was not on my side. When he felt like the IUIs weren't working, he told me that the only way for me to get pregnant was to get IVF which I could not afford...He made me feel like I was a lost cause and that without medical intervention...After a year of treatment, he dropped me as a patient because he felt I needed IVF and that they were wasting resources on me.
The clinic has a lot of skilled nurses and NPs. Kaiser is a convenient building and it was easy to get to. The staff was friendly as well. If you can choose your specialist I would do that. Advocate for yourself if you feel unsatisfied with your doctor...We struggled with infertility for a long time and I really felt like Dr. Huang was not on my side. When he felt like the IUIs weren't working, he told me that the only way for me to get pregnant was to get IVF which I could not afford.
How was your experience with Ivan Huang at Kaiser Permanente SoCal?
We struggled with infertility for a long time and I really felt like Dr. Huang was not on my side. When he felt like the IUIs weren't working, he told me that the only way for me to get pregnant was to get IVF which I could not afford. Fast forward to a few years later, I did in home insemination with frozen sperm and I gave birth to a healthy baby girl last year. He made me feel like I was a lost cause and that without medical intervention, I'd never have a family. But he was wrong and I'm glad I kept trying despite his opinion. He was disappointing as a fertility doctor and I regret having him as a doctor. Your doctor should be on your side and he wasn't. I was a statistic to him. He gave me the boot after a year and said I was wasting resources and everyone's time.
What's one piece of advice would you give a prospective patient of Ivan Huang at Kaiser Permanente SoCal?
Find another doctor.
During treatment, were you treated like a number or a human with Ivan Huang at Kaiser Permanente SoCal?
Dr. Huang was into statistics and I felt like a statistic to him. After a year of treatment, he dropped me as a patient because he felt I needed IVF and that they were wasting resources on me.
Describe your experience with Kaiser Permanente SoCal.
The clinic has a lot of skilled nurses and NPs. Kaiser is a convenient building and it was easy to get to. The staff was friendly as well. If you can choose your specialist I would do that. Advocate for yourself if you feel unsatisfied with your doctor.
Describe the costs associated with your care under Ivan Huang at Kaiser Permanente SoCal.
Covered with insurance
0
Doctor
Ivan Huang
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
3 of 5
0
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Consult
NPS
10
NPS
10
Age 33 - 34
Latinx
Income $50K - $99K
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
When we’ve seen Dr Huang he takes his time with us and makes sure we understand everything before moving on...is very pleasant and informative...doesn’t make you feel rushed. He’s very encouraging and welcomes any questions or concerns. He also makes sure to let his patients know that if we need to reach him to please call or email him directly... made sure order all the necessary testing beforehand to make sure there are no prior issues before we start our process. He gave me different options to choose from but ended up deciding going with the natural cycle with options to go more aggressive with medication and or injections.
The nursing staff [at Kaiser Permanente SoCal] is very helpful and kind...sometimes the wait can be a little while. But you are able to leave messages and they will return your call in a timely manner. Sometimes they can be busy with appointments but they do offer to put you down on a cancellation list...When we’ve seen Dr Huang he takes his time with us and makes sure we understand everything before moving on...is very pleasant and informative...doesn’t make you feel rushed. He’s very encouraging and welcomes any questions or concerns. He also makes sure to let his patients know that if we need to reach him to please call or email him directly... made sure order all the necessary testing beforehand to make sure there are no prior issues before we start our process. He gave me different options to choose from but ended up deciding going with
How was your experience with Ivan Huang at Kaiser Permanente SoCal?
Dr Ivan Huang is very pleasant and informative. He takes his time and doesn’t make you feel rushed. He’s very encouraging and welcomes any questions or concerns. He also makes sure to let his patients know that if we need to reach him to please call or email him directly.
What's one piece of advice would you give a prospective patient of Ivan Huang at Kaiser Permanente SoCal?
To make sure and ask any questions. He is there to help and doesn’t mind getting asked.
During treatment, were you treated like a number or a human with Ivan Huang at Kaiser Permanente SoCal?
When we’ve seen Dr Huang he takes his time with us and makes sure we understand everything before moving on.
Describe the protocols Ivan Huang used in your cycles at Kaiser Permanente SoCal and their degree of success.
Dr Huang made sure order all the necessary testing beforehand to make sure there are no prior issues before we start our process. He gave me different options to choose from but ended up deciding going with the natural cycle with options to go more aggressive with medication and or injections.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
The nursing staff is very helpful and kind.
Describe your experience with Kaiser Permanente SoCal.
Since this is a Kaiser Location sometimes the wait can be a little while. But you are able to leave messages and they will return your call in a timely manner. Sometimes they can be busy with appointments but they do offer to put you down on a cancellation list.
10
Doctor
Ivan Huang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
NPS
10
NPS
10
Age 31
Tubal Blockage
Latinx
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I’ve only have done phone follow ups, I have yet to meet [Dr. Huang] in person. However the first conversation I knew he would be an excellent doctor I want for my infertility journey. He was compassionate and very sensitive to my needs...Scheduling is the only issue, he gets pretty booked far out...He is kind, patient, and informative
I have yet to go the clinic [at Kaiser Permanente SoCal]. I barely started the process and the interactions with the doctor have only been on the phone but seems like a good clinic since the doctor is great so I’m assuming the clinic is a good one...Scheduling is the only issue, [Dr. Huang] gets pretty booked far out
How was your experience with Ivan Huang at Kaiser Permanente SoCal?
I’ve only have done phone follow ups, I have yet to meet him in person. However the first conversation I knew he would be an excellent doctor I want for my infertility journey. He was compassionate and very sensitive to my needs.
What's one piece of advice would you give a prospective patient of Ivan Huang at Kaiser Permanente SoCal?
Scheduling is the only issue, he gets pretty booked far out.
During treatment, were you treated like a number or a human with Ivan Huang at Kaiser Permanente SoCal?
He is kind, patient, and informative
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
I have yet to meet any of the nurses.
Describe your experience with Kaiser Permanente SoCal.
I have yet to go the clinic. I barely started the process and the interactions with the doctor have only been on the phone but seems like a good clinic since the doctor is great so I’m assuming the clinic is a good one
Describe the costs associated with your care under Ivan Huang at Kaiser Permanente SoCal.
I am using my insurance
What specific things went wrong at Kaiser Permanente SoCal?
  • Lost paperwork
10
Doctor
Ivan Huang
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
8
NPS
8
Age 35 - 36
2 IUI
Anovulation
Unexplained
East Asian
Only Doc Seen
Neutral
Neutral
Unsuccessful
Dr. Murray was very punctual to meet with me. She was able to answer my questions and was very straightforward in her delivery. There was a time that she misremembered what I had done earlier in the cycle. She could have checked the charts, but went from memory and was incorrect....[she] is straight to the point, don't expect any hand holding or taking time to get to know you...I felt confident in her ability, but just had to get used to her bedside manner.
The nurses at Kaiser in Garden Grove were very timely with appointments. I did have to wait a month to start the intake since they were very busy with clients already, but that is understandable given how important timing is to this process...[the nursing staff] were very friendly and attentive. They were also very responsive to emails when I had questions...The department had recently experienced a shortage of practitioners,
How was your experience with Denise Murray at Kaiser Permanente SoCal?
Dr. Murray was very punctual to meet with me. She was able to answer my questions and was very straightforward in her delivery. There was a time that she misremembered what I had done earlier in the cycle. She could have checked the charts, but went from memory and was incorrect. I was able to correct her and she was able to then prescribe the correct next step. I can understand as she sees a lot of patients that it must be difficult to recall without referencing the charts.
What's one piece of advice would you give a prospective patient of Denise Murray at Kaiser Permanente SoCal?
Dr. Murray is straight to the point, don't expect any hand holding or taking time to get to know you. She has been doing this for a long time and knows what she is doing. I felt confident in her ability, but just had to get used to her bedside manner.
During treatment, were you treated like a number or a human with Denise Murray at Kaiser Permanente SoCal?
The department had recently experienced a shortage of practitioners, but they were still very timely. The interactions were quick, but she was able to answer my questions.
Describe the protocols Denise Murray used in your cycles at Kaiser Permanente SoCal and their degree of success.
We first tried Clomid, however the first cycle did not result in any ovaries that were ready so we did not go through with IUI. The next cycle she did the max Clomid, however that still wasn't working so after a week we switched to Menopur and we were able to try for an IUI. The 3rd cycle we did all Menopur and was also able to try for an IUI. All resulted in negative pregnancy tests.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
They were very friendly and attentive. They were also very responsive to emails when I had questions.
Describe your experience with Kaiser Permanente SoCal.
The nurses at Kaiser in Garden Grove were very timely with appointments. I did have to wait a month to start the intake since they were very busy with clients already, but that is understandable given how important timing is to this process.
Describe the costs associated with your care under Denise Murray at Kaiser Permanente SoCal.
$1K-$2K of copays and medications. The rest was covered by insurance.
Describe Denise Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
NA
8
Doctor
Denise Murray
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente SoCal
Garden Grove
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
10
Age 35 - 36
5 IUI
Uterine Fibroids
Recurrent Pregnancy Loss
Unexplained
Black or African-American
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Yates, takes time to understand you as a patient, she is very knowledgeable and helpful, always cheerful when entering your room. very detail when she discuss what is going on with you. she understands the pain you feel and the frustration, she has a good ear to listen...[the initial protocol] Letrozole, Progesterone , Menopur (5th cycle) & injectable shots can remember the name
I didn't see any weakness at this Kaiser, I was very pleased how friendly and open the staff is. I will say do some research so you become with the fertility terms. it is very easy to get an appointment in the infertility department...i did not see a nurse while under Dr Yates care, i did sometimes see Dr Murray...i had to pay a co-pay of $20 each visit
How was your experience with Melissa Yates at Kaiser Permanente SoCal?
Dr Yates, takes time to understand you as a patient, she is very knowledgeable and helpful, always cheerful when entering your room. very detail when she discuss what is going on with you. she understands the pain you feel and the frustration, she has a good ear to listen
What's one piece of advice would you give a prospective patient of Melissa Yates at Kaiser Permanente SoCal?
always ask questions
During treatment, were you treated like a number or a human with Melissa Yates at Kaiser Permanente SoCal?
Dr Yates is a caring Doctor and is always cheerful and answers any question you may have.
Describe the protocols Melissa Yates used in your cycles at Kaiser Permanente SoCal and their degree of success.
Letrozole, Progesterone , Menopur (5th cycle) & injectable shots can remember the name
Describe your experience with your nurse at Kaiser Permanente SoCal. (Assigned nurse: na)
i did not see a nurse while under Dr Yates care, i did sometimes see Dr Murray
Describe your experience with Kaiser Permanente SoCal.
I didn't see any weakness at this Kaiser, I was very pleased how friendly and open the staff is. I will say do some research so you become with the fertility terms. it is very easy to get an appointment in the infertility department.
Describe the costs associated with your care under Melissa Yates at Kaiser Permanente SoCal.
i had to pay a co-pay of $20 each visit
10
Doctor
Melissa Yates
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente SoCal
Garden Grove
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
6
Age 30
Anovulation
PCOS
European
Income $100K - $199K
1st of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Doesn't Recommend
Successful
Dr Rubal is a true ally when it comes to infertility...always treated us with respect and made me feel supported, heard and validated throughout the course of treatment...made an effort to reach out and check on me when things weren’t a positive outcome...made me feel like I was her most important patient...I could contact her and message her whenever...never made me feel like she didn’t have time, she was always very accommodating and empathetic. She never pressured me or pushed me to make a decision I did not feel comfortable with.
The clinic [Kaiser Permanente SoCal] is inside the main hospital building so it is very open to other departments, which does not provide much sensitivity or privacy for why you’re there. There are signs for “infertility” and chairs to wait outside, so it indicates to others patients what you’re issue may be, which is a little daunting...Some nurses could be a little more abrupt when responding to questions and would redirect or be dismissive.
How was your experience with Lauren Alexandra Rubal at Kaiser Permanente SoCal?
Dr Rubal is a true ally when it comes to infertility. She always treated us with respect and made me feel supported, heard and validated throughout the course of treatment. She made an effort to reach out and check on me when things weren’t a positive outcome. She always made me feel like I was her most important patient and that I could contact her and message her whenever and never made me feel like she didn’t have time, she was always very accommodating and empathetic. She never pressured me or pushed me to make a decision I did not feel comfortable with.
What's one piece of advice would you give a prospective patient of Lauren Alexandra Rubal at Kaiser Permanente SoCal?
Don’t be afraid to ask her questions, she will always support you and won’t make you feel less than.
During treatment, were you treated like a number or a human with Lauren Alexandra Rubal at Kaiser Permanente SoCal?
Dr Rubal treated me like I was her only patient. She took care to explain every process, every test, and even drew out diagrams to ensure we understood what she was telling us. She allowed us to ask questions and never rushed us out of her office. She always made it feel like we were welcomed to stay for hours.
Describe the protocols Lauren Alexandra Rubal used in your cycles at Kaiser Permanente SoCal and their degree of success.
During my first treatment cycle, we used Clomid, my lining did not do well with that form of treatment so she added in vaginal estrogen pills, which helped. She expressed that this may not have a positive outcome and encouraged us to save money by not doing IUI on a potentially compromised cycle. Our next 2 cycles we used menopur due to the thinned lining on clomid, did HCG trigger/ovidrel, and IUI. I was sent home with vaginal progesterone (endometrin). Our last cycle we used menopur, ovidrel, IUI and did progesterone in oil. We changed to the PIO per my request to ensure I was actually absorbing the progesterone because I did not like the vaginal suppositories.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
Most of my interactions were with the medical assistants and I had limited interactions with the nursing staff. Most interactions with nursing was via messages as opposed to patient care. At times, there were some more supportive - being more empathetic and understanding to questions or concerns. Some nurses could be a little more abrupt when responding to questions and would redirect or be dismissive.
Describe your experience with Kaiser Permanente SoCal.
The clinic is inside the main hospital building so it is very open to other departments, which does not provide much sensitivity or privacy for why you’re there. There are signs for “infertility” and chairs to wait outside, so it indicates to others patients what you’re issue may be, which is a little daunting.
Describe the costs associated with your care under Lauren Alexandra Rubal at Kaiser Permanente SoCal.
My care was covered 50% by insurance, my 3 cycles of medication and IUI with labs cost somewhere between $2500-3000.
10
Doctor
Lauren Alexandra Rubal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
Kaiser Permanente SoCal
Irvine
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 33
1 IUI
Diminished Ovarian Reserve
Male Factor
Tubal Blockage
Income $100K - $199K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
The world needs more doctors like Dr. Rubal. She knows how to connect with her patients and create a safe feeling environment. She ensures you walk out of the appointment feeling confident and educated. ... Dr. Rubal is such a warm and genuine doctor. She walks in the room and wants to make a connection with her patients while creating the best plan of action. She always asked for our thoughts and feelings throughout the process.
The clinic [Kaiser Permanente SoCal] does an excellent job of getting you scheduled and keeping open various lines of communication. They are quick to call or email back and willing to work with your schedule. You know what your billing is up front and can take care of it right away when leaving. They are also very welcoming and friendly.
How was your experience with Lauren Alexandra Rubal at Kaiser Permanente SoCal?
The world needs more doctors like Dr. Rubal. She knows how to connect with her patients and create a safe feeling environment. She ensures you walk out of the appointment feeling confident and educated. Infertility can be scary but having her as our doctor made for a positive experience.
What's one piece of advice would you give a prospective patient of Lauren Alexandra Rubal at Kaiser Permanente SoCal?
Ask questions, she does an excellent jobs ensuring she answers any questions you have and makes herself available through email for any after thoughts or concerns once you have left your appointment.
During treatment, were you treated like a number or a human with Lauren Alexandra Rubal at Kaiser Permanente SoCal?
Dr. Rubal is such a warm and genuine doctor. She walks in the room and wants to make a connection with her patients while creating the best plan of action. She always asked for our thoughts and feelings throughout the process.
Describe the protocols Lauren Alexandra Rubal used in your cycles at Kaiser Permanente SoCal and their degree of success.
She watched my Menopur prescription closely changing the dosages as needed for optimal results leading up to our IUI. She kept a close watch on our follicle count and growth ensuring safety and making changes to the plan as needed.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
Dr.Rubal’s nursing staff is awesome. They have such positive attitudes and made you feel like they genuinely cared about what you were going through. When good results came in they showed excitement and it really added to our experience.
Describe your experience with Kaiser Permanente SoCal.
The clinic does an excellent job of getting you scheduled and keeping open various lines of communication. They are quick to call or email back and willing to work with your schedule. You know what your billing is up front and can take care of it right away when leaving. They are also very welcoming and friendly.
Describe the costs associated with your care under Lauren Alexandra Rubal at Kaiser Permanente SoCal.
Our insurance covered 50% of our office visits and procedures.
10
Doctor
Lauren Alexandra Rubal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente SoCal
Irvine
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2019, Successful
NPS
10
NPS
10
Age 41 - 44
3 IUI
1 IVF
Uterine Fibroids
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Rubal recommended that simply try again as the fibroids were large but not in a bad location. I was very stressed out and she talked me thru my anxiety and stress. She was supportive of me doing a few homeopathic things to help with my lining. We did a second FET and everything went great. Dr. Rubal even came in on her day off to do the transfer!! I so appreciated it. My pregnancy test came back positive but a bit weak. We did 2 more test which were positive...I had an immediate connection with Dr. Rubal and she made me feel like a friend. She had a genuine concern for me and my journey.
the staff [at Kaiser Permanente SoCal] was warm, welcoming, and professional...it was mostly the same 2 or 3 nurses the office is a bit more open there so there was a friendly face every visit...Kaiser's clinics are a bit sterile etc. but they are clean and well kept...I follow Dr. Rubal to the Reproductive Fertility Center to do IVF. I was very happy to be able to continue using Dr. Rubal and not having to change (Kaiser doesn't do IVF)...My Kaiser plan covered 50% and 50% of the medications. It was about $2000 with appointments and medication for the IUI...The hospital had everything you needed there for blood draws, medication, etc. which is really convenient.
How was your experience with Lauren Alexandra Rubal at Kaiser Permanente SoCal?
I could not have asked for a better experience. Dr. Rubal held my hand the whole way. I felt like she was there for me. The process is stressful on so many levels. She was a good listener. She was able to reassure me when I thought I'd made mistakes. She was patient with me when I had her paged at home because I was panicking about something. She was able to talk me thru pros and cons of different treatments. She was very good at making sure the treatment plan took into account the whole picture.
What's one piece of advice would you give a prospective patient of Lauren Alexandra Rubal at Kaiser Permanente SoCal?
She is very warm and outgoing. If you want to feel like you are getting help from a friend she's for you.
During treatment, were you treated like a number or a human with Lauren Alexandra Rubal at Kaiser Permanente SoCal?
I had an immediate connection with Dr. Rubal and she made me feel like a friend. She had a genuine concern for me and my journey. I was very nervous about my decision to have a baby on my own. I attribute a big part of my courage to continue on my journey to the welcome reception I received from Dr. Rubal and her patience and understanding. Her warm and welcoming attitude was mirrored by her nurse assistance and everyone she worked with. She really created a comforting environment.
Describe the protocols Lauren Alexandra Rubal used in your cycles at Kaiser Permanente SoCal and their degree of success.
Unfortunately, I've waited to do this review and I don't remember the specific protocols etc. I am/was older when I got started. I was intent on just doing it as "natural" as possible. Dr. Rubal was totally fine doing it that way. After one IUI it became apparent my cycle was incredible erratic and in the interest of saving money on office visit waiting for me to ovulate we started a medicated cycle. We used clomid and I think that was it. On my 3rd IUI we were a little more aggressive. After 3 IUI I was required to have a consultation. At the consultation Dr. Rubal was very honest and explain that based on my age it was recommended that I start trying IVF. However, she knew money was a big issue for me and also said that we could keep trying IUI (Once I started the process I had mentally decided I would try 5 times.) and she recommended some medications for that but I don't remember. While waiting for my next cycle I decided I wanted to do IVF. I follow Dr. Rubal to the Reproductive Fertility Center to do IVF. I was very happy to be able to continue using Dr. Rubal and not having to change (Kaiser doesn't do IVF). I had a very successful Egg Retrieval. However, my first FET was cancelled due to poor uterine lining. I was disappointed. The egg retrieval made my fibroids grow quite large and were of a size to be removed. I had 2 when I first went in they were fairly small I don't remember the numbers. After the egg retrieval they were close to 5mm (I am guessing on the number it has been a year and a half). It was recommend as a possibility to remove they to improve my chances of conceiving. My age and financial situation made that a very difficult situation. Dr. Rubal recommended that simply try again as the fibroids were large but not in a bad location. I was very stressed out and she talked me thru my anxiety and stress. She was supportive of me doing a few homeopathic things to help with my lining. We did a second FET and everything went great. Dr. Rubal even came in on her day off to do the transfer!! I so appreciated it. My pregnancy test came back positive but a bit weak. We did 2 more test which were positive.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
I worked with Dr. Rubal at Kaiser and at Reproductive Fertility Center. At both places the staff was warm, welcoming, and professional. At the Reproductive Fertility Center I did have one nurse as a point of contact via email and saw her most times but not all. At Kaiser it was mostly the same 2 or 3 nurses the office is a bit more open there so there was a friendly face every visit. Both places had amazing nurses and support staff. This department in Kaiser really uses the email system which is soooo great. I've been using Kaiser my whole life and the RE department has been the best so far at communication and quick response times.
Describe your experience with Kaiser Permanente SoCal.
Kaiser I really liked that they were so friendly, warm, and responsive. The major drawback being location. The facility is a distance from where I live. The hospital had everything you needed there for blood draws, medication, etc. which is really convenient. I liked that although Kaiser does not provide IVF that you could get that service across the street using the same Dr. I would not have liked having to start a new relationship with a doctor half way thru. Kaiser's clinics are a bit sterile etc. but they are clean and well kept. Reproductive Fertility Center was a little more homey and decorated nicer. It was expensive and they could have done more to help you mitigate the cost of your medications. For example they pharmacy they use has a discount program but no one pointed it out to me and so I didn't know to apply. Also, they use just one pharmacy and automatically put the prescriptions in. Somethings are available cheaper at Costco. They made it hard to comparison shop. It would only be an issue if you are paying out of pocket like me. (Kaiser I was covered) Otherwise the pharmacy was great just not the cheapest.
Describe the costs associated with your care under Lauren Alexandra Rubal at Kaiser Permanente SoCal.
My Kaiser plan covered 50% and 50% of the medications. It was about $2000 with appointments and medication for the IUI.
Describe Lauren Alexandra Rubal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
At my age at the time of transfer (42) I think it is sometimes recommended that you transfer 2 at the same time. Dr. Rubal said they were planning on just doing one and she felt that was the best coarse of action. After genetic testing I only had 2 embryos left of 11, so I felt if it didn't work having another egg to try again would be better. Also, I did a little research and found that while having 2 transfers upped your chances of becoming pregnant it did not increase your chance of carrying to a live birth. Lastly, as a single mom by choice I wanted to limit my chances of multiples.
10
Doctor
Lauren Alexandra Rubal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente SoCal
Irvine
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2016 - 2019, Successful
NPS
9
NPS
8
Age 34 - 37
3 IUI
Endometriosis
Unexplained
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Neutral
Successful
It was originally recommended that we do IVF in order to conceive. However, we could not financially do that at the time. So we decided to complete rounds of IUI since it was covered by insurance. We did 2 rounds, which were unsuccessful. Dr. Rubal was aggressive, but cautious with my medications and timing of the IUI. She walked us through each stage of the process and was always positive with our treatment path. We took a few years off and went back to her this year. She remembered me right away upon coming back and was excited to get us on another IUI cycle right away
When the clinic did IVF, I was quoted $12,000-$18,000. But, Kaiser no longer performs IVF...he only thing I would say was negative was that they recently moved to a new facility which does not have a lab that sends blood to them. When I need blood drawn, I need to go to the Kaiser hospital which is about 20 minutes away...It was originally recommended that we do IVF in order to conceive. However, we could not financially do that at the time. So we decided to complete rounds of IUI since it was covered by insurance. We did 2 rounds, which were unsuccessful. Dr. Rubal was aggressive, but cautious with my medications and timing of the IUI.
How was your experience with Lauren Alexandra Rubal at Kaiser Permanente SoCal?
Dr. Rubal is very personable. I always felt comfortable talking to her about personal details. I also felt she really listened and did everything she could to help us conceive. Dr. Rubal took the time to really get to know us and our situation. She shared her knowledge and was always honest with us throughout our treatment path. When we ran into a bump in the road, she would deliver the news gently and then come up with a plan to overcome. She helped us deal at ease through the process, which was comforting with the stress on infertility.
What's one piece of advice would you give a prospective patient of Lauren Alexandra Rubal at Kaiser Permanente SoCal?
As hard as it can be, don’t stress yourself out. Stress can cause additional problems. Stay positive, enjoy life, and be patient with the process.
During treatment, were you treated like a number or a human with Lauren Alexandra Rubal at Kaiser Permanente SoCal?
Dr. Rubal always gave me information that related specifically to me and my current situation. She was very knowledgeable and always gave me the best option. Dr. Rubal was sympathetic to our struggles and went above and beyond to help us in our fertility journey.
Describe the protocols Lauren Alexandra Rubal used in your cycles at Kaiser Permanente SoCal and their degree of success.
It was originally recommended that we do IVF in order to conceive. However, we could not financially do that at the time. So we decided to complete rounds of IUI since it was covered by insurance. We did 2 rounds, which were unsuccessful. Dr. Rubal was aggressive, but cautious with my medications and timing of the IUI. She walked us through each stage of the process and was always positive with our treatment path. We took a few years off and went back to her this year. She remembered me right away upon coming back and was excited to get us on another IUI cycle right away. This last cycle she went a little more aggressive with the dosage of my infections to get better results, and we did! She recommended I transition to an IVF cycle because I had such a high reaction to the dosage. She then went around calling clinics on. Saturday for me so that I wouldn’t lose the results of my cycle.
Describe your experience with Kaiser Permanente SoCal.
Kaiser has been great with me. My insurance covers all IUI treatment costs, so that may help with my opinion of them. The only thing I would say was negative was that they recently moved to a new facility which does not have a lab that sends blood to them. When I need blood drawn, I need to go to the Kaiser hospital which is about 20 minutes away.
Describe the costs associated with your care under Lauren Alexandra Rubal at Kaiser Permanente SoCal.
All IUI cycles were covered by my insurance. When the clinic did IVF, I was quoted $12,000-$18,000. But, Kaiser no longer performs IVF.
9
Doctor
Lauren Alexandra Rubal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente SoCal
Irvine
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
2018 - 2019, Unsuccessful
NPS
10
NPS
10
Age 29 - 30
2 IUI
Anovulation
PCOS
East Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
I appreciate that although she has several patients, that she knows where we've left off, and what our plan is moving forward. I also saw Dr. Rubal at almost every single one of my ultrasounds during my two IUI cycles. There was only one time that I saw a different doctor...I appreciated the way Dr. Rubal explained everything to my husband and I at our initial consultation. From there, each time we met, I always felt like she answered all my questions, and gave me clear plans on where we should go next, without feeling forced that it was our only plan of action. I still felt like it was my decision to make for each part of the process, with a clear and understandable plan and guidance on what we should do.
Although you primarily see the same nurses [at Kaiser Permanente], everyone is so friendly and helpful. Anytime I had a question, I would email through my online portal, and always got a response within 24 hours...I took a break after my second failed IUI, and thankfully so, it was good timing because I was told that they are no longer able to help patients during this time as they are completely overwhelmed with patients. I am currently still waiting for my cycle to begin, but I'm not sure if they are able to take patients (current or new) at this time still. I really hope that I will be able to continue working with Dr. Rubal if we choose to do another IUI.
How was your experience with Lauren Alexandra Rubal at Kaiser Permanente SoCal?
I appreciated the way Dr. Rubal explained everything to my husband and I at our initial consultation. From there, each time we met, I always felt like she answered all my questions, and gave me clear plans on where we should go next, without feeling forced that it was our only plan of action. I still felt like it was my decision to make for each part of the process, with a clear and understandable plan and guidance on what we should do. I liked that I actually saw Dr. Rubal on every single one of my appointments, except one ultrasound. I was told I may see different doctors during my IUI cycles because I was going in for ultrasounds so frequently. During my first IUI procedure, I was really nervous, not really knowing what to expect. Dr. Rubal made it very comfortable, by explaining exactly what she was doing, and walking me through the process. There were no surprises and made the process very comfortable. Dr. Rubal really knows what she's doing, and even though we haven't gotten pregnant yet, I really like working with Dr. Rubal.
What's one piece of advice would you give a prospective patient of Lauren Alexandra Rubal at Kaiser Permanente SoCal?
Don't be afraid to ask questions if you have any.
During treatment, were you treated like a number or a human with Lauren Alexandra Rubal at Kaiser Permanente SoCal?
I always feel like Dr. Rubal knows exactly who I am, where we are in my plan, and where we are going. I appreciate that although she has several patients, that she knows where we've left off, and what our plan is moving forward. I also saw Dr. Rubal at almost every single one of my ultrasounds during my two IUI cycles. There was only one time that I saw a different doctor, when I was told that I may see different doctors throughout my cycle for my scans.
Describe the protocols Lauren Alexandra Rubal used in your cycles at Kaiser Permanente SoCal and their degree of success.
My case being a bit unique, I appreciated that Dr. Rubal looked into what would be the best protocol for me specifically. Although I am only 30, I never felt like she categorized me as "you're so young, you'll be fine" or anything of that nature. She took me seriously, and allowed me to be my own advocate. With my history of elevated LFTs, we jumped straight to an all injections round for IUI instead of using clomid or letrazole which could have irritated/inflammed my liver further. After months of working on getting my LFTs to stabilize, we used menopur (1-3 vials/night) to get my follicles to mature. Each cycle (we did 2), the plan was "slow & steady". With having PCOS, I have no shortage of follicles, and we wanted to be sure we didn't over stimulate. My first IUI cycle, I had 1 mature follicle before trigger, and the second IUI cycle, I had 2 (almost 3) mature follicles before trigger. Each cycle, I had a hard time thickening my lining, and therefore that could have been a reason for no implantation, but can't be certain. Although I didn't get pregnant from either cycle, I am aware of the percentage of success with IUI and therefore we are contemplating doing another IUI or moving onto IVF.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
All the nurses are wonderful at this facility! Although you primarily see the same nurses, everyone is so friendly and helpful. Anytime I had a question, I would email through my online portal, and always got a response within 24 hours. While Dr. Rubal was out on maternity leave, I was still able to contact the nurses to get in touch with the other doctors who were filling in for her, and I didn't feel like there was a lapse in treatment. Although I didn't seek much treatment during her leave, due to waiting for my cycle to start, anytime I reached out to the nursing staff with questions, I always got a response on what I should do. I especially loved the receptionist, Elizabeth, who was always so friendly and kind, and easy to work with. When you're really nervous, checking into the "INFERTILITY DEPARTMENT" can be a bit overwhelming, and even more nerve wracking. Elizabeth always has a smile on her face, and remembered my name and made me feel welcomed and like a friend.
Describe your experience with Kaiser Permanente SoCal.
I started seeking treatment in August of 2018, and each time I had an appointment, I checked in 15 minutes early, and was always seen on time and there was hardly a wait. Through my first IUI cycle, in June 2019-July 2019, the response was still very quick, and wait times were minimal, with my ultrasound appointments only being 5-10 minutes at most. This was helpful, since my ultrasounds were early in the morning, before jetting to work and trying to get to work on time. During my second cycle, patients from another Kaiser facility were sent to the Kaiser Irvine facility while one of the doctors was out of the office, and the office really became crowded and flooded in with patients. The wait times after check-in became longer, and the wait times in the rooms became longer as well. Sometimes, the wait was 45 minutes to an hour before being seen by the doctor. It became more overwhelming when one of the doctors left in August. I took a break after my second failed IUI, and thankfully so, it was good timing because I was told that they are no longer able to help patients during this time as they are completely overwhelmed with patients. I am currently still waiting for my cycle to begin, but I'm not sure if they are able to take patients (current or new) at this time still. I really hope that I will be able to continue working with Dr. Rubal if we choose to do another IUI.
Describe the costs associated with your care under Lauren Alexandra Rubal at Kaiser Permanente SoCal.
My insurance only covers 50% of infertility (no coverage on IVF), so my copays were about $160 and meds were still very expensive.
10
Doctor
Lauren Alexandra Rubal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente SoCal
Irvine
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Unsuccessful
NPS
4
NPS
3
Age 27 - 28
2 Fertility Medications
Anovulation
PCOS
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Rubal] was unavailable to answer questions, told me I needed surgery to remove large ovarian cyst and she would find me a well fit surgeon but then left on vacation for 2 weeks without telling me. Never followed up regarding my surgery for cyst removal. Through the 10 plus appointments, she always seemed to be pushing me out the door, rather than truly explaining my case and options to me.
The communication between the Doctors and staff is not the greatest, thus leaving the patient to have to advocate and explain personal situation frequently. On some day's this left me feeling like a number rather than a human. In Kaiser, you have to deal with each department separately, and they do not all communicate together which makes it very difficult to navigate...they would neglect to follow up regarding HSG tests or scheduled appointments.
How was your experience with Lauren Alexandra Rubal at Kaiser Permanente SoCal?
Dr Rubal is very caring and empathetic to the difficulties of infertility treatments. She is candid about the risks and potential negatives of each course of treatment. On the weaknesses, Dr Rubal threw climid at me even though she explained there was less than 5% chance it would work. Dr Rubal informed me that I needed to get another cyst removed before moving forward, but did not discuss what would come next after my cyst removal. Dr Rubal also neglected to follow up and be along with the symptoms I was experiencing due to a 7 inch cyst. I inquired about freezing eggs due to risk of losing my one and only ovary left prior to my surgery. Dr Rubal informed me there "was no way" which was very unsettling without fully understanding why there was "no way" to freeze eggs.
What's one piece of advice would you give a prospective patient of Lauren Alexandra Rubal at Kaiser Permanente SoCal?
Advocate for yourself, tell her how you are feeling and what you need.
During treatment, were you treated like a number or a human with Lauren Alexandra Rubal at Kaiser Permanente SoCal?
She was unavailable to answer questions, told me I needed surgery to remove large ovarian cyst and she would find me a well fit surgeon but then left on vacation for 2 weeks without telling me. Never followed up regarding my surgery for cyst removal. Through the 10 plus appointments, she always seemed to be pushing me out the door, rather than truly explaining my case and options to me.
Describe the protocols Lauren Alexandra Rubal used in your cycles at Kaiser Permanente SoCal and their degree of success.
HSG test (3 times) too see if tube is blocked 2 ovarian cyst removal surgeries 2 rounds of clomid - 1 at 50 mg -1 at 100 mg both she only followed up via email and I never stepped foot into her office during the rounds of clomid
Describe your experience with Kaiser Permanente SoCal.
There are very few options through Kaiser's Reproductive Endocrine department. I believe there are only 2 doctors to choose from and the department is severely impacted. The communication between the Doctors and staff is not the greatest, thus leaving the patient to have to advocate and explain personal situation frequently. On some day's this left me feeling like a number rather than a human. In Kaiser, you have to deal with each department separately, and they do not all communicate together which makes it very difficult to navigate.
Describe the costs associated with your care under Lauren Alexandra Rubal at Kaiser Permanente SoCal.
Most was covered through insurance benefits. We had a 15 dollar co-pay for each visit. My HSG tests had no co-pay, and my surgeries had 15 dollar copay
What specific things went wrong at Kaiser Permanente SoCal?
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Kaiser Permanente SoCal.
Dr Rubal would inform me that her front desk/nurses would follow up with me and they would neglect to follow up regarding HSG tests or scheduled appointments.
4
Doctor
Lauren Alexandra Rubal
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
2 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
3
Clinic
Kaiser Permanente SoCal
Irvine
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Successful
NPS
10
NPS
10
Age 28 - 31
3 IUI
Male Factor
European
Income $50K - $99K
3rd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
The thing that I love about Dr. Rosencrantz is his honesty. He has an ability to present the facts clearly, but also with empathy. He's not afraid to tell you when it's time to move on to another course of treatment, because he has already weighed the risks and thought about what would be the best possible outcome for you and your family. I remember coming back to see him to start trying for our second child after the stillbirth of our daughter he knew all of the details. He made sure to acknowledge the loss of our daughter, he even used her name when we talked about her. He helped us come up with the best course of action in our journey to conceive our next baby. You can tell that he genuinely cares about his patients and only wants the best
Our nursing team [at Kaiser Orange County] was excellent. They were warm, funny, and encouraging.... The Kaiser building that I went to in Irvine is clean and comfortable. All of the appointments are in the morning and traffic can sometimes be a little crazy. But the moment I came into the office I felt comfortable and knew that I was in the best possible hands.... For our first IUI round we did a combination of Clomid and Menopur injections. With the combination of those drugs I was able to create 3 follicles, after the IUI I used Estrogen Suppositories. After that round was unsuccessful, we added more Menopur and extra Estrogen to thicken my lining. Because I had responded to the Menopur so well we were very optimistic that this would be our round.
How was your experience with Marcus Rosencrantz at Kaiser Permanente SoCal?
The thing that I love about Dr. Rosencrantz is his honesty. He has an ability to present the facts clearly, but also with empathy. He's not afraid to tell you when it's time to move on to another course of treatment, because he has already weighed the risks and thought about what would be the best possible outcome for you and your family. I remember coming back to see him to start trying for our second child after the stillbirth of our daughter he knew all of the details. He made sure to acknowledge the loss of our daughter, he even used her name when we talked about her. He helped us come up with the best course of action in our journey to conceive our next baby. You can tell that he genuinely cares about his patients and only wants the best for them.
What's one piece of advice would you give a prospective patient of Marcus Rosencrantz at Kaiser Permanente SoCal?
Don't be put off by his honesty. Some people are afraid of people who are really honest with them. But in the business of fertility you want someone who is honest. You want someone who is going to tell you what the best possible options are and also when it is time to move on to a different treatment. Some doctors will let you continue to spend money on things that will not really help you. Dr. Rosencrantz is not afraid to speak the truth, which in the long run will benefit you.
During treatment, were you treated like a number or a human with Marcus Rosencrantz at Kaiser Permanente SoCal?
My Husband and I have always loved Dr. Rosencrantz's honesty and empathy. We first saw him a few years ago when we were diagnosed with male factor infertility. After deciding to take a break from trying my husband and I found out that we were expecting, sadly that pregnancy ended in a stillbirth of our daughter at 28 weeks. During this whole experience Dr. Rosencrantz has taken the time to really learn about my husband and I and our stillborn baby. He has helped us come up with what we believe will be the best plan for a successful IVF cycle.
Describe the protocols Marcus Rosencrantz used in your cycles at Kaiser Permanente SoCal and their degree of success.
After the stillbirth of our daughter my husband and I decided that we wanted to try IUI six months after her death. We sat down with Dr. Rosencrantz and went over our test results. Since our fertility issues are related to male factor, he recommended some additional things my husband could do to improve his morphology. For our first IUI round we did a combination of Clomid and Menopur injections. With the combination of those drugs I was able to create 3 follicles, after the IUI I used Estrogen Suppositories. After that round was unsuccessful, we added more Menopur and extra Estrogen to thicken my lining. Because I had responded to the Menopur so well we were very optimistic that this would be our round. But it too was unsuccessful. For our third and final IUI we decided that since the last cycle had gone so well we would continue everything the same as the last cycle. This cycle also went well, but it did not result in a positive pregnancy test. After all that we had been through, Dr. Rosencrantz presented a few different options to my husband and I. His recommendation was that we move on to IVF. We cause we are young and I have a high egg count he thinks this would be the best option for us. At this time we have decided to work towards IVF.
Describe your experience with your nurse at Kaiser Permanente SoCal. (Assigned nurse: Daisy )
Our nursing team was excellent. They were warm, funny, and encouraging.
Describe your experience with Kaiser Permanente SoCal.
The Kaiser building that I went to in Irvine is clean and comfortable. All of the appointments are in the morning and traffic can sometimes be a little crazy. But the moment I came into the office I felt comfortable and knew that I was in the best possible hands.
Describe the costs associated with your care under Marcus Rosencrantz at Kaiser Permanente SoCal.
I was very fortunate that Kaiser covers 50% of my fertility medications. The IUI cost was covered completely by my insurance. Each time I saw him it was a $ 20 co-pay. In total each cycle was about $ 400-500.
Describe Marcus Rosencrantz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
Our Doctor recommends transferring two embryos but has said that we can do anywhere from one to five.
10
Doctor
Marcus Rosencrantz
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente SoCal
Irvine
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015 - 2017, Unsuccessful
NPS
9
NPS
9
Age 27 - 29
1 IUI
Unexplained
European
Latinx
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
A huge strength of Rosencrantz is his communication skills, he makes sure that you fully understand what is going on and that you understand the information given to you. The only negative is that he isn't very open minded about holistic treatments to aide in the medical ones, but not many doctors are.... We went through a low level of IUI. Rosencrantz wanted us to begin at a higher level, but frankly I have a massive fear or needles and wasn't comfortable with more injections than the lower level. I am currently taking 50 mg of Clomid for two months.
The office staff [at Kaiser Irvine Medical Center] were friendly, but sometimes it can be slightly difficult to make an appointment.... The only thing that went wrong was they forgot to order an essential blood test on cycle day three. It happened to land on a Sunday which meant the office itself was closed. What should have been a 5 minute process ended up taking an hour to complete... The nursing staff were friendly. but seemed to be a bit overwhelmed every time I was there.
How was your experience with Marcus Rosencrantz at Kaiser Permanente SoCal?
A huge strength of Rosencrantz is his communication skills, he makes sure that you fully understand what is going on and that you understand the information given to you. The only negative is that he isn't very open minded about holistic treatments to aide in the medical ones, but not many doctors are.
What's one piece of advice would you give a prospective patient of Marcus Rosencrantz at Kaiser Permanente SoCal?
Don't be afraid to ask questions, no matter how dumb you might feel asking them or if you feel like you're asking to many. Rosencrantz gladly makes certain you are comfortable with the road ahead, and you have all the information you need.
During treatment, were you treated like a number or a human with Marcus Rosencrantz at Kaiser Permanente SoCal?
Rosencrantz always took the time needed to ensure that both my husband and I were comfortable with the upcoming treatments or procedures. He was always willing to answer our questions and never tried to hurry us or make us feel like we were just a number.
Describe the protocols Marcus Rosencrantz used in your cycles at Kaiser Permanente SoCal and their degree of success.
We went through a low level of IUI. Rosencrantz wanted us to begin at a higher level, but frankly I have a massive fear or needles and wasn't comfortable with more injections than the lower level. I am currently taking 50 mg of Clomid for two months.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
The nursing staff were friendly. but seemed to be a bit overwhelmed every time I was there.
Describe your experience with Kaiser Permanente SoCal.
The office staff were friendly, but sometimes it can be slightly difficult to make an appointment.
Describe the costs associated with your care under Marcus Rosencrantz at Kaiser Permanente SoCal.
Our plan covered 50% of costs. The low level of IUI that we did ended up costing about $5,000
What specific things went wrong at Kaiser Permanente SoCal?
  • Failed to order appropriate test
Describe the specific things that went wrong at Kaiser Permanente SoCal.
The only thing that went wrong was they forgot to order an essential blood test on cycle day three. It happened to land on a Sunday which meant the office itself was closed. What should have been a 5 minute process ended up taking an hour to complete.
9
Doctor
Marcus Rosencrantz
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Kaiser Permanente SoCal
Irvine
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
8
NPS
10
1 IUI
Tubal Blockage
Unexplained
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
Dr. Kashani started off with medication in pill form for the first 3 cycles. We had ultrasound follow ups and revisited our fertility plan after each cycle. She was super friendly but it seemed like we were going off a checklist instead of evaluating what we could do to make a cycle optimal and prevent cancelation. It felt like our path was to go to IVF.
The nursing staff [Kaiser] was awesome. They were always to positive and friendly. It felt like they genuinely wanted to see you succeed. ... The office is very friendly, flexible and are great communicators. Unfortunately, they do not do IVF at the Kaiser location but the doctor is able to do it out of Reproductive Fertility Center close by which is convenient.
How was your experience with Banafsheh Kashani at Kaiser Permanente SoCal?
Dr. Kashani is informative and uses visuals to help in understanding our fertility and what paths we can take. She was upfront about our chances of conceiving and provided resources to better understand the process. She hinted more to going to IVF when two of the medications weren’t working even though we still had other options to continue for a successful IUI. We were then scheduled with a different doctor for our next cycle.
What's one piece of advice would you give a prospective patient of Banafsheh Kashani at Kaiser Permanente SoCal?
Don’t be afraid to ask questions.
During treatment, were you treated like a number or a human with Banafsheh Kashani at Kaiser Permanente SoCal?
Dr. Kashani and her staff were very welcoming. She made us feel very comfortable while going through a somewhat scary process. She answered all of our questions and has made herself available through email for any concerns.
Describe the protocols Banafsheh Kashani used in your cycles at Kaiser Permanente SoCal and their degree of success.
Dr. Kashani started off with medication in pill form for the first 3 cycles. We had ultrasound follow ups and revisited our fertility plan after each cycle. She was super friendly but it seemed like we were going off a checklist instead of evaluating what we could do to make a cycle optimal and prevent cancelation. It felt like our path was to go to IVF.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
The nursing staff was awesome. They were always to positive and friendly. It felt like they genuinely wanted to see you succeed.
Describe your experience with Kaiser Permanente SoCal.
The office is very friendly, flexible and are great communicators. Unfortunately, they do not do IVF at the Kaiser location but the doctor is able to do it out of Reproductive Fertility Center close by which is convenient.
Describe the costs associated with your care under Banafsheh Kashani at Kaiser Permanente SoCal.
As a Kaiser member, we had a 50% co-pay for all procedures and appointments.
8
Doctor
Banafsheh Kashani
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
Kaiser Permanente SoCal
Irvine
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 30
Male Factor
Recurrent Pregnancy Loss
Latinx
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Rosencrantz] asked many follow up questions about how we were doing as a couple and for our mental health outside of treatment. Appeared very interested and engaged with us in conversation. ... He was very patient and answered all of our millions of questions. We were very confident in his ability. ... He is also honest and will tell you exactly like it is.
Kaiser is very organized, fairly easy to navigate. ... I also wish they had fertility options in other locations other than just Irvine. I live in north orange county. ... [nursing staff] Professional, kind, happy ... No treatment started yet, only consultation. Currently we are saving money to be able to afford treatment ... Preference was eSET due to my history of RPL
How was your experience with Marcus Rosencrantz at Kaiser Permanente SoCal?
He was wonderful, thorough, compassionate, informative, delicate but honest and presented information clearly. He was very patient and answered all of our millions of questions. We were very confident in his ability. He is unfortunately not with Kaiser any longer, so to follow him to his private clinic may cost us more out of pocket, but he's worth it. If we can somehow financially manage it.
What's one piece of advice would you give a prospective patient of Marcus Rosencrantz at Kaiser Permanente SoCal?
You're in good hands, he is thorough and patient and kind. He is also honest and will tell you exactly like it is. He uses helpful statistics in explaining the outcome of certain situations and he acts as though you are his first patient, meaning he takes time with you as if he has an endless amount. Very patient
During treatment, were you treated like a number or a human with Marcus Rosencrantz at Kaiser Permanente SoCal?
He asked many follow up questions about how we were doing as a couple and for our mental health outside of treatment. Appeared very interested and engaged with us in conversation.
Describe the protocols Marcus Rosencrantz used in your cycles at Kaiser Permanente SoCal and their degree of success.
No treatment started yet, only consultation. Currently we are saving money to be able to afford treatment
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
Professional, kind, happy
Describe your experience with Kaiser Permanente SoCal.
Kaiser is very organized, fairly easy to navigate. But, I do wish the first provider (before Rosencrantz) had suggested testing my husband earlier in the process to avoid painful invasive procedures on myself. I also wish they had fertility options in other locations other than just Irvine. I live in north orange county.
Describe the costs associated with your care under Marcus Rosencrantz at Kaiser Permanente SoCal.
10% co-insurance per visit
Describe Marcus Rosencrantz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
Preference was eSET due to my history of RPL
10
Doctor
Marcus Rosencrantz
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Kaiser Permanente SoCal
Irvine
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2012 - 2018, Unsuccessful
NPS
8
NPS
9
Age 27 - 33
2 IUI
Anovulation
Male Factor
European
Income $100K - $199K
Operations
Only Doc Seen
Donor Sperm
Neutral
Strongly Recommends
Unsuccessful
Dr Rosencrantz has been my doctor for 5-ish years. We continue to try different methods to talk about what to try next and what the best options are for me. Sometimes he does seem to be a little bit short......He asks personal questions. Things we had discussed in previous visits. Makes sure that I understand what we are doing and that I don’t have questions. He is personable and easy to talk to....
[Kaiser] It is helpful that the medical office is on site of the hospital, as there is lab and pharmacy attached for ease of completing those things. Kaiser makes everything simple and easy to find, with the exception of parking. Depending on the time of your appointment, you’ll be lucky to find a spot near-by...Overall, they [nurses] are nice, helpful and able to answer my questions, but they do seem to be quite busy.
How was your experience with Marcus Rosencrantz at Kaiser Permanente SoCal?
Dr Rosencrantz has been my doctor for 5-ish years. We continue to try different methods to talk about what to try next and what the best options are for me. Sometimes he does seem to be a little bit short, but I also enjoy doing research on my own to see what others with similar situations are doing.
What's one piece of advice would you give a prospective patient of Marcus Rosencrantz at Kaiser Permanente SoCal?
Don’t be afraid to ask questions. He is very knowledgeable and helpful
During treatment, were you treated like a number or a human with Marcus Rosencrantz at Kaiser Permanente SoCal?
He asks personal questions. Things we had discussed in previous visits. Makes sure that I understand what we are doing and that I don’t have questions. He is personable and easy to talk to.
Describe the protocols Marcus Rosencrantz used in your cycles at Kaiser Permanente SoCal and their degree of success.
The first round of iui we tried clomid and trigger shot and procedure. The second round, we tried clomid. Then after I went in for a checkup, we decided to try menopur and then the trigger shot/procedure. The second one ended as a chemical pregnancy, so hoping this next round will stick.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
Overall, they are nice, helpful and able to answer my questions, but they do seem to be quite busy.
Describe your experience with Kaiser Permanente SoCal.
This is not a clinic, he is my normal RE at Kaiser. It is helpful that the medical office is on site of the hospital, as there is lab and pharmacy attached for ease of completing those things. Kaiser makes everything simple and easy to find, with the exception of parking. Depending on the time of your appointment, you’ll be lucky to find a spot near-by
Describe the costs associated with your care under Marcus Rosencrantz at Kaiser Permanente SoCal.
My medical insurance covers a good portion of the medical costs.
8
Doctor
Marcus Rosencrantz
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Kaiser Permanente SoCal
Irvine
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017 - 2018, Unknown Success
NPS
9
NPS
10
Age 28 - 29
3 IUI
Uterine Fibroids
Unexplained
Latinx
Income $100K - $199K
2nd of 3 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I was prescribed menopur with a trigger shot for 3 cycles of IUI [with Dr. Rosencrantz] . Did not work. Also removed fibroids prior to 2 IUI...He was down to earth and would explain in detail and made sure you were comfortable with what was being discussed and done...was a great infertility specialist. He treated not on my infertility but removed my fibroids. He was always professional and well mannered doing consultations...Dr. Marcus Rosencrantz in my and my husbands opinion was a great infertility specialist. He treated not on my infertility but removed my fibroids. He was always professional and well mannered doing consultations
My insurance only covered 50% each IUi [at Kaiser Permanente] was about $800 and about 8700-$900 in medication...I was prescribed menopur with a trigger shot for 3 cycles of IUI. Did not work. Also removed fibroids prior to 2 IUI...She [nurse] was the first person to make me feel comfortable and I would look forwArd to seeing her at my appointments...Dr. Marcus Rosencrantz in my and my husbands opinion was a great infertility specialist. He treated not on my infertility but removed my fibroids. He was always professional and well mannered doing consultations
How was your experience with Marcus Rosencrantz at Kaiser Permanente SoCal?
Dr. Marcus Rosencrantz in my and my husbands opinion was a great infertility specialist. He treated not on my infertility but removed my fibroids. He was always professional and well mannered doing consultations
What's one piece of advice would you give a prospective patient of Marcus Rosencrantz at Kaiser Permanente SoCal?
To be open minded. Scary to seen a different or a new specialist for the first time. But Dr. Roscencrantz and his team always present the best attitude and confidence
During treatment, were you treated like a number or a human with Marcus Rosencrantz at Kaiser Permanente SoCal?
He was down to earth and would explain in detail and made sure you were comfortable with what was being discussed and done
Describe the protocols Marcus Rosencrantz used in your cycles at Kaiser Permanente SoCal and their degree of success.
I was prescribed menopur with a trigger shot for 3 cycles of IUI. Did not work. Also removed fibroids prior to 2 IUI
Describe your experience with your nurse at Kaiser Permanente SoCal. (Assigned nurse: Lorena p)
She was the first person to make me feel comfortable and I would look forwArd to seeing her at my appointments
Describe your experience with Kaiser Permanente SoCal.
That it is within Kaiser and as now a non Kaiser member I am not able to continue with my treatments with the doctors here. I would recommend the infertility department at Kaiser Irvine for anyone with questions about infertility .
Describe the costs associated with your care under Marcus Rosencrantz at Kaiser Permanente SoCal.
My insurance only covered 50% each IUi was about $800 and about 8700-$900 in medication
Describe Marcus Rosencrantz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
this has not been discussed
9
Doctor
Marcus Rosencrantz
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente SoCal
Irvine
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
7
Age 24
Anovulation
Male Factor
PCOS
European
Income $50K - $99K
1st of 2 Docs
Fertility Medications With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Dhesi is very thorough and patient. While explaining my first medicated cycle with provera and femara, she explained all of the risks and processes involved. I was scheduled for a 30 minute appointment and she spent over an hour with me. That being said, getting in to see Dr. Dhesi can be difficult. Be sure to call well in advance to set up appointments, and have a game plan going in as far as what you want to cover...
I feel it is just an issue of high patient load and understaffing [at Kaiser Permanente SoCal]...I feel that the staff is just stretched too thin with regard to workload. The scheduling coordinator always seemed rushed and very brief, and the nurses were often juggling multiple patients at once...Fertility billing with Kaiser is a HUGE HEADACHE. It is my #1 complaint with this clinic. With our coverage plan, we are responsible for 50% of cost of services. Sounds easy enough, right? Well, it seems that the fertility/reproductive medicine branch and its separate billing format from the rest of Kaiser is hugely confusing to everyone in billing.
How was your experience with Amy Dhesi at Kaiser Permanente SoCal?
Dr. Dhesi is very thorough and patient. While explaining my first medicated cycle with provera and femara, she explained all of the risks and processes involved. I was scheduled for a 30 minute appointment and she spent over an hour with me. That being said, getting in to see Dr. Dhesi can be difficult. Be sure to call well in advance to set up appointments, and have a game plan going in as far as what you want to cover.
What's one piece of advice would you give a prospective patient of Amy Dhesi at Kaiser Permanente SoCal?
Be your own advocate! Dhesi is very thorough and explains treatment very well, but knowing options, treatment routes, and having a list of questions ready will make each appointment so much more productive, which is key when every appointment is quite pricey. Make the most of your time with her!
During treatment, were you treated like a number or a human with Amy Dhesi at Kaiser Permanente SoCal?
Dr. Amy Dhesi is always very thorough, patient, and while factual never brief. Getting in to see her is rather difficult due to her time being split between Woodland Hills and Kaiser Sunset, but I understand that this is not up to her. Besides scheduling, all of my encounters with Dr. Dhesi have been warm and encouraging. She is very fast to respond to emails as well, and even called me herself while she was off to explain a procedure.
Describe the protocols Amy Dhesi used in your cycles at Kaiser Permanente SoCal and their degree of success.
My husband and I unfortunately suffer from dual infertility. He suffered from a varicocele and I have PCOS and do not ovulate on my own. Dr. Dhesi referred us to Dr. Craig Abber (a reproductive urologist) to help address my husband's varicocele, while Dr. Dhesi worked with me on my PCOS and anovulation. My husband had a varicocelectomy via an inguinal approach on June 20, 2019. We had to wait three months to see if this would help (he had an extremely low total motile sperm count (1 million)). Luckily, when we had a semen analysis done in September, his count had improved to 69 million! Yay! I myself worked with Dr. Dhesi during this time to try and regulate my cycle. I took Provera (10mg) 1x daily for 10 days. I did this three consecutive cycles in a row to try and get my cycle regulated, but unfortunately it did not work. This cycle Dr. Dhesi has once again asked that I take 10mg of Provera 1x daily for 10 days and then we hope to follow this with Femara (2.5 mg cycle days 3-7) followed by a trigger shot to force me to ovulate. Dr. Dhesi noted that we can do an IUI if we wish in conjunction with these strategies but is in no way pushing any treatment on us. We chose Femara over Clomid, as Dr. Dhesi noted that this seems to be more successful for patients with PCOS.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
The nursing staff at Kaiser Woodland Hills Center for Reproductive Medicine is very helpful and I feel does their best to give each patient a good experience. The nurses were efficient, helpful, and listened to my concerns and questions. With this said, I feel that the staff is just stretched too thin with regard to workload. The scheduling coordinator always seemed rushed and very brief, and the nurses were often juggling multiple patients at once. I don't fault them for this, as I feel it is just an issue of high patient load and understaffing.
Describe your experience with Kaiser Permanente SoCal.
This clinic is very clean, organized, and efficient. The receptionist is always very helpful and respectful of your privacy. The nurses are polite although at times brief, and the doctors seem to do their best to hear your concerns and work with you on the most effective treatment plan for you as an individual. With this said, making an appointment can be difficult, as the doctors split their time between this location and the one on Sunset, making their availability difficult to work around. Appointments can be delayed over a month because of this/the high number of patients seen at this location. You really just have to be proactive and your own advocate to ensure you are getting the treatment you need in the timeline you want.
Describe the costs associated with your care under Amy Dhesi at Kaiser Permanente SoCal.
Fertility billing with Kaiser is a HUGE HEADACHE. It is my #1 complaint with this clinic. With our coverage plan, we are responsible for 50% of cost of services. Sounds easy enough, right? Well, it seems that the fertility/reproductive medicine branch and its separate billing format from the rest of Kaiser is hugely confusing to everyone in billing. Getting a quote for my husband's surgery took HOURS of phone calls and explanations about my coverage to a number of Kaiser representatives and we still did not receive a final quote. Eventually, I decided to just pay for it all out of pocket ($$$$) and hope for a refund after surgery. The entire process was incredibly frustrating and not to mention emotionally and financially stressful! When procedures are done within the clinic, you pay the 50% directly following your appointment at the register, easy! But, if you need something done outside the clinic (still within Kaiser though) it's ridiculously difficult. Be prepared for lots of calls to Kaiser billing and 6 different quotes.
9
Doctor
Amy Dhesi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
Kaiser Permanente SoCal
Los Angeles
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Unknown Success
NPS
10
NPS
10
Age 36 - 38
8 IUI
Uterine Fibroids
Unexplained
Black or African-American
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
As a patient, whenever I've seen her [Dr. Marsha Baker] in person or during video/phone visits, she's always given me her full, undivided attention. She is also a very caring doctor who wants to make sure that even step that we go over for treatment planning is understood & is always willing to answer any questions. Her bedside manner is excellent & she even came by to check on me after an out-patient procedure...Even though you may not see her in the office for an appointment, just know that she's still very accessible
It can be challenging to get through to the [Kaiser Permanente SoCal] front staff, but once you're able to get through, you're good to go. I will also say that if you leave a message, it can take sometimes more than a day for a call back...Everyone in the office is always nice & if there's a scheduling conflict, they always do their to have alternative solutions...They exude empathy in the most genuine way.
How was your experience with Marsha Baker at Kaiser Permanente SoCal?
As a patient, whenever I've seen her in person or during video/phone visits, she's always given me her full, undivided attention. She is also a very caring doctor who wants to make sure that even step that we go over for treatment planning is understood & is always willing to answer any questions. Her bedside manner is excellent & she even came by to check on me after an out-patient procedure.
What's one piece of advice would you give a prospective patient of Marsha Baker at Kaiser Permanente SoCal?
Even though you may not see her in the office for an appointment, just know that she's still very accessible & her nursing staff always let her know if any concerns/questions arise during your visit.
During treatment, were you treated like a number or a human with Marsha Baker at Kaiser Permanente SoCal?
Dr. Baker & her team have always been so caring from the beginning of our journey. From discovering and removing a fibroid to getting me in touch with the head of radiology to perform treatment to have both tubes unblocked. I've always felt like every part of my treatment plan has been carefully planned & never not having any options being given to me.
Describe the protocols Marsha Baker used in your cycles at Kaiser Permanente SoCal and their degree of success.
After being cleared from fibroid removal, my initial treatment plan was to start out with 4-5 IUI cycles before making adjustments to the plan. Each IUI cycle, I have a baseline ultrasound appointment done between day 2-5 of my menstrual cycle to check on the uterine lining & uterus itself that it's in good shape to continue to move forward with the next step. For me, the next step then is to complete a 5-day cycle of Clomid 50mg & then seen for a follow-up ultrasound appointment to confirm/check on the progression of the number of follicle as well as their sizes. Once everything during that visit looks good, an IUI appointment is typically scheduled within the next few days after. Also, at least 24-36 hours prior to my scheduled IUI appointments, I'm prescribed Ovidrel 250 mcg injection (known as the trigger shot) to be done at home to "trigger" ovulation. Then after an IUI treatment, I'm scheduled for a pregnancy blood test to confirm if I've achieved pregnancy. Unfortunately, I went through with 5 cycles of IUI with no pregnancies achieved. After the 5th unsuccessful IUI, Dr. Baker suggested for me to have an updated HSG test performed. During the HSG testing, we found out that both of my fallopian tubes were blocked. After the diagnosis, she referred me to the Head of Radiology to have a Tubal Cannulation procedure done to unblock them. Once I underwent the Tubal Cannulation, Dr. Baker & I created a new plan to do 3-4 cycles of IUI prior to look at IVF. During the 1st cycle of IUI (post-procedure), I went through the cycle the same as previous cycles. But for my 2nd & 3rd cycles, I was given a prescription for Novarel 10mL (considered as "a boost" shot) each night that I took Clomid with the same sequence of appointments. Unfortunately, these 3 cycles I have not become pregnant. I was recently seen to begin my 4th IUI cycle & during that appointment, it was discovered that I have 4 cysts in my uterus which was caused by the medication from the previous cycle. At the present time, I've been put on birth control to help speed up the process to reducing the cysts. I will be seen in the next couple of weeks for another baseline appointment to check on the cysts & to see if we will be able to proceed with this IUI cycle.
Describe your experience with your nurse at Kaiser Permanente SoCal. (Assigned nurse: Maggie Weiss, Sonia Nodal & N. Abanobi)
Because I've been seen for multiple IUIs, I've had the pleasure of seeing 3 amazing nursing staff. Each time I've seen Maggie Weiss, Sonia Nodal or N. Abanobi, I'm always shown so much compassion & care. Going through infertility issues is not an easy process to go through, so having people to actually share your thoughts & feelings with is great. They exude empathy in the most genuine way.
Describe your experience with Kaiser Permanente SoCal.
It can be challenging to get through to the front staff, but once you're able to get through, you're good to go. I will also say that if you leave a message, it can take sometimes more than a day for a call back. If I happen not to be able to reach someone on the phone, I'll typically wait a few minutes & try back again. Everyone in the office is always nice & if there's a scheduling conflict, they always do their to have alternative solutions.
Describe the costs associated with your care under Marsha Baker at Kaiser Permanente SoCal.
Because I have Kaiser insurance through my husband's job, I have 50% coverage where when I factor in paying for all 3 visits in each cycle & medications, it come out to under $500-$700.
10
Doctor
Marsha Baker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente SoCal
Los Angeles
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
NPS
5
NPS
6
Age 31 - 33
6 IUI
Anovulation
PCOS
Unexplained
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When we (my husband and I) first met her [Dr. Snunit Ben-Ozer], we had hopes because the communication was good. But then, cycle after cycle, I get to see her less and I am handled by either other doctors or just nurses. I keep asking her about meds but then she would always direct me to the nurse for instructions. Not everything is bad about her, she is a kind-hearted woman and tries her best...The treatments that were given to me (pills, injections) were not made FOR ME. It's like a "common way of treatment for all" like all size fits most. I had a mild OHSS for one cycle but I still got the same treatments/pills after that.
The clinic [Kaiser Permanente] is clean and they even have free snacks/tea/coffee at the waiting room. Each room that I got to be in is always clean...There's a little bit of wait time esp when checking in and there are few people in the office...The treatments that were given to me (pills, injections) were not made FOR ME. It's like a "common way of treatment for all" like all size fits most. I had a mild OHSS for one cycle but I still got the same treatments/pills after that.
How was your experience with Snunit Ben-Ozer at Kaiser Permanente SoCal?
When we (my husband and I) first met her, we had hopes because the communication was good. But then, cycle after cycle, I get to see her less and I am handled by either other doctors or just nurses. I keep asking her about meds but then she would always direct me to the nurse for instructions. Not everything is bad about her, she is a kind-hearted woman and tries her best. However, there was one time when I was double-booked and I waited more than 15 minutes lying on the bed with my legs up on the stirrups and I finally called out the attention of one nurse and I was informed that Dr. Ben-Ozer will be with me soon. So, she came and she just looked so tired and so cranky that she did not smile at all. I was then so devastated because that's when the COVID-19 started so I was debating if I should still continue my treatments or not. I did not get much of an answer. Truth be told, it's still another negative pregnancy test.
What's one piece of advice would you give a prospective patient of Snunit Ben-Ozer at Kaiser Permanente SoCal?
Do not be intimidated and ASK QUESTIONS
During treatment, were you treated like a number or a human with Snunit Ben-Ozer at Kaiser Permanente SoCal?
The treatments that were given to me (pills, injections) were not made FOR ME. It's like a "common way of treatment for all" like all size fits most. I had a mild OHSS for one cycle but I still got the same treatments/pills after that.
Describe the protocols Snunit Ben-Ozer used in your cycles at Kaiser Permanente SoCal and their degree of success.
2 CLOMID everyday 2.5 vials of menopur HCG boost everyday Ovidrel on ovulation day IUI Indometrin vaginal suppository until pregnancy test
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
They are nice nurses but one time, they forgot that I was inside the room and no one checked on me and I had to call my husband so he would come inside the hospital and just ask to check on me at the reception. I didn't want to get up as I was already naked from waist down.
Describe your experience with Kaiser Permanente SoCal.
The clinic is clean and they even have free snacks/tea/coffee at the waiting room. Each room that I got to be in is always clean. Sometimes you would see nurses chit chatting but I think it is normal as we are all humans. There's a little bit of wait time esp when checking in and there are few people in the office.
Describe the costs associated with your care under Snunit Ben-Ozer at Kaiser Permanente SoCal.
My co-pay each doctor's visit is $5 because I work for the same company. Each medication is also $5. But since I go to the doctor almost every other day during my cycle, it adds up and costs a lot.
Describe Snunit Ben-Ozer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
I did not do embryo transfer. But on my IUI cyle, I should have no more than 3 mature follicles.
What specific things went wrong at Kaiser Permanente SoCal?
  • Failed to call in prescriptions to pharmacy
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Kaiser Permanente SoCal.
If I remember it right, twice, they forgot to put in my medication order so I had to wait a little longer in the pharmacy.
5
Doctor
Snunit Ben-Ozer
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
6
Clinic
Kaiser Permanente SoCal
Los Angeles
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
9
Age 33 - 34
Diminished Ovarian Reserve
Poor Egg Quality
South Asian
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Jabara] will guide you step by step through the process and will be cheering you on every step of the way...will also go out of his way to personally relay information to you himself. For example, the hospital is going through renovations, so he called me the day before my appointment to give me a heads up about the terrible traffic and to account for time to find a parking spot...very mindful of others.
greeted upon arrival, people are smiling, they try to get you seen ASAP, and they always end your appointment with well wishes...nurses [at Kaiser Permanente SoCal] always make sure that you understand your next steps...Appointments can run longer than you expected...I underestimated the amount of appointments I would need to go to, and ended up taking quite a few half days off from work.
How was your experience with Sami Jabara at Kaiser Permanente SoCal?
Dr. Jabara is one of the most kind and compassionate doctors I have ever met and have the pleasure to work with. He is honest with you but also he will guide you step by step through the process and will be cheering you on every step of the way! One can tell that he enjoys the work that he does, cares about his patients, and very much wants them to success in building their family. He will also go out of his way to personally relay information to you himself. For example, the hospital is going through renovations, so he called me the day before my appointment to give me a heads up about the terrible traffic and to account for time to find a parking spot. I have never had previous doctors give me this type of courtesy call, so I know he is very mindful of others, thanks Dr. J!!!
What's one piece of advice would you give a prospective patient of Sami Jabara at Kaiser Permanente SoCal?
If you are on the fence about seeing “one more doctor”, schedule a consult with him and meet with him in-person (if possible). You will find him knowledgeable, pragmatic, realistic, funny, and compassionate. I know my husband and I did!
During treatment, were you treated like a number or a human with Sami Jabara at Kaiser Permanente SoCal?
The office staff, nurses, nurse practitioner, and the doctors were all very kind and compassionate. I never felt rushed and always had my questions answered.
Describe the protocols Sami Jabara used in your cycles at Kaiser Permanente SoCal and their degree of success.
My “cocktail” consisted of clomid and menopur. My first round of IUI was with another RE who came up with this combination, and we conceived; however it resulted in a missed miscarriage. Dr. Jabara feels that I have been responsive to this and should continue with this protocol due to my diminished ovarian reserve.
Describe your experience with your nurse at Kaiser Permanente SoCal. (Assigned nurse: Aura Marroquin)
Everyone at Team Kaiser Woodland Hills is wonderful! You are greeted upon arrival, people are smiling, they try to get you seen ASAP, and they always end your appointment with well wishes. In addition, the nurses always make sure that you understand your next steps after that visit.
Describe your experience with Kaiser Permanente SoCal.
Make sure you have an appointment! Be prepared to be there for awhile. Appointments can run longer than you expected. During our first cycle, I underestimated the amount of appointments I would need to go to, and ended up taking quite a few half days off from work.
Describe the costs associated with your care under Sami Jabara at Kaiser Permanente SoCal.
Under my insurance, we paid 50% per cycle.
Describe Sami Jabara's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
I have not done any rounds of IVF at this time.
10
Doctor
Sami Jabara
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Kaiser Permanente SoCal
Los Angeles
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
2019 - 2020, Unsuccessful
NPS
3
NPS
7
Age 30 - 31
3 IUI
Uterine Fibroids
Black or African-American
Income $50K - $99K
Teacher
Only Doc Seen
Donor Sperm
LGBTQ+
Doesn't Recommend
Neutral
Unsuccessful
Out of all of my procedures, bloodwork, labs, and IUIs, I only saw Dr. Dhesi once...I completed a larger series of bloodwork and labs before starting treatment. Then, I would have a vaginal ultrasound on day 3 of my cycle. I would then start 5mg of Letrozole from days 3-7. I would return for another ultrasound on days 10 & 12. I would trigger on day 12/13 and have my iui 36 hours later...I rarely actually saw Dr.Dhesi
The nurses [at Kaiser Permanente SoCal] are friendly and take amazing of you. Other the other hand I rarely actually saw Dr.Dhesi...Be prepare to see a different person Everytime and advocate for what you would like during your treatments...The nursing staff were amazing. They did all of my labs, bloodwork, and 2 iuis...I experience a payment not being put in the system properly. Luckily, I kept my receipt to show that I had already paid for my treatment.
How was your experience with Amy Dhesi at Kaiser Permanente SoCal?
Out of all of my procedures, bloodwork, labs, and IUIs, I only saw Dr. Dhesi once. Nevertheless, the nurses at Kaiser were amazing and friendly and I wish I was reviewing them. You never knew which nurse you would get when you arrived but, imI do not fault the staff. This is often the issue with big hospitals. I would now like to move onto IVF and Kaiser does not offer the service. I will now have to do every over with a new clinic.
What's one piece of advice would you give a prospective patient of Amy Dhesi at Kaiser Permanente SoCal?
Be prepare to see a different person Everytime and advocate for what you would like during your treatments.
During treatment, were you treated like a number or a human with Amy Dhesi at Kaiser Permanente SoCal?
The nurses are friendly and take amazing of you. Other the other hand I rarely actually saw Dr.Dhesi
Describe the protocols Amy Dhesi used in your cycles at Kaiser Permanente SoCal and their degree of success.
I completed a larger series of bloodwork and labs before starting treatment. Then, I would have a vaginal ultrasound on day 3 of my cycle. I would then start 5mg of Letrozole from days 3-7. I would return for another ultrasound on days 10 & 12. I would trigger on day 12/13 and have my iui 36 hours later.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
The nursing staff were amazing. They did all of my labs, bloodwork, and 2 iuis.
Describe your experience with Kaiser Permanente SoCal.
Since Kaiser is a large hospital you are provided with a one stop shop experience. Once you have conceived it is easy to transfer to the care of other departments. I felt the pricing is affordable when you have at least 50% coverage. A weakness would be having to see a different person for every appointment. The initial consultation was very short. This may not be helpful for someone who hasn’t done much research on their own.
Describe the costs associated with your care under Amy Dhesi at Kaiser Permanente SoCal.
Initial consultation was $200 Each visit and iui was $167. ( approx. 4 visits) Trigger shot $99 each Pregnancy test $20 each Plus the cost of pretreatment labs & bloodwork. Letrozole was $7
Describe Amy Dhesi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
N/A
What specific things went wrong at Kaiser Permanente SoCal?
  • Lost paperwork
Describe the specific things that went wrong at Kaiser Permanente SoCal.
I experience a payment not being put in the system properly. Luckily, I kept my receipt to show that I had already paid for my treatment.
3
Doctor
Amy Dhesi
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
2 of 5
7
Clinic
Kaiser Permanente SoCal
Los Angeles
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
9
NPS
9
Age 32
2 IUI
Diminished Ovarian Reserve
Income $100K - $199K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
While I’ve only seen Dr. Jabara twice, he has always demonstrated kindness and positivity. It feels like he’s on your side. But he’s also direct and I appreciate that. I get my questions answered and know all of the statistics and risks. I appreciate feeling knowledgeable when I leave every visit...He appreciates when patients are their own advocate and know that they want to partner with him...It’s been explained to us that we have a 2% chance of conceiving naturally each month and a 15% with each IUI cycle. I will complete one more cycle, and then if no success, my husband and I will meet with Dr. Jabara and see what our next step is.
Nurse Aura [at Kaiser Permanente SoCal] is wonderful! She’s actually the one who’s treated me for my last two cycles...She answers my questions, has a positive attitude and makes me feel comfortable...$550 per IUI cycle with Clomid and trigger shot...I love how the front desk team always greets you with a smile and positive attitude. They make the payment and account process very easy. They communicate effectively and kindly. I don’t have any constructive criticism for them because they’re the best.
How was your experience with Sami Jabara at Kaiser Permanente SoCal?
While I’ve only seen Dr. Jabara twice, he has always demonstrated kindness and positivity. It feels like he’s on your side. But he’s also direct and I appreciate that. I get my questions answered and know all of the statistics and risks. I appreciate feeling knowledgeable when I leave every visit.
What's one piece of advice would you give a prospective patient of Sami Jabara at Kaiser Permanente SoCal?
Ask all the questions that you have—he’ll answer all of the them. He appreciates when patients are their own advocate and know that they want to partner with him.
During treatment, were you treated like a number or a human with Sami Jabara at Kaiser Permanente SoCal?
From the moment I walked into the Kaiser Fertility Clinic, I am greeted with kindness and positivity. The nurses when taking my vitals are patient. The nurse practitioner who actually has treated me answers all of my questions and explains things very thoroughly.
Describe the protocols Sami Jabara used in your cycles at Kaiser Permanente SoCal and their degree of success.
I’m in the middle of my protocol treatment which is three IUI cycles with 100mg of Clomid. I completed two which resulted in negative pregnancy tests. I’ve responded well to the medication—feeling only a bit more irritable and some hot flashes. It’s been explained to us that we have a 2% chance of conceiving naturally each month and a 15% with each IUI cycle. I will complete one more cycle, and then if no success, my husband and I will meet with Dr. Jabara and see what our next step is.
Describe your experience with your nurse at Kaiser Permanente SoCal. (Assigned nurse: Nurse Aura )
Nurse Aura is wonderful! She’s actually the one who’s treated me for my last two cycles. She’s the best. She answers my questions, has a positive attitude and makes me feel comfortable.
Describe your experience with Kaiser Permanente SoCal.
I love how the front desk team always greets you with a smile and positive attitude. They make the payment and account process very easy. They communicate effectively and kindly. I don’t have any constructive criticism for them because they’re the best.
Describe the costs associated with your care under Sami Jabara at Kaiser Permanente SoCal.
$550 per IUI cycle with Clomid and trigger shot.
9
Doctor
Sami Jabara
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
Kaiser Permanente SoCal
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
9
NPS
8
Age 32
3 IUI
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Neutral
Unsuccessful
I liked that she [Dr. Ben-Ozer] was honest and kind...After several tests I was diagnosed with "unexplained fertility" and we decided to do IUI. First round was with clomid and second was leterozole since my body didnt react to clomid and clomid thinned my lining. The third IUI was with clomid and menopur along with estrogen pills. The fourth IUI was more aggressive and only used menopur. All times I also used ovidrel to help with ovulation for the planned IUIs
I liked that I could communicate with my doctor [at Kaiser Permanente SoCal] easily via email and that all bloodwork and pharmacy pickups were in one spot. The doctors and nursing staff were kind and took the time to explain things to me...My husband isnt a Kaiser member and had to do his sperm analysis at a different facility. After confirming that Kaiser received his documents during my next appt they said they didnt receive them so I had to have his doctor resend again.
How was your experience with Snunit Ben-Ozer at Kaiser Permanente SoCal?
I liked that she was honest and kind. We started out with minimal fertility drugs before we got more aggressive and moved onto menopur (which I was also thankful for considering the cost different between clomid and menopur)
What's one piece of advice would you give a prospective patient of Snunit Ben-Ozer at Kaiser Permanente SoCal?
Dont be afraid to ask questions even if toy think they're silly
During treatment, were you treated like a number or a human with Snunit Ben-Ozer at Kaiser Permanente SoCal?
Ben-Ozer remembered me and my previous treatment so I didnt need to repeat myself.
Describe the protocols Snunit Ben-Ozer used in your cycles at Kaiser Permanente SoCal and their degree of success.
After several tests I was diagnosed with "unexplained fertility" and we decided to do IUI. First round was with clomid and second was leterozole since my body didnt react to clomid and clomid thinned my lining. The third IUI was with clomid and menopur along with estrogen pills. The fourth IUI was more aggressive and only used menopur. All times I also used ovidrel to help with ovulation for the planned IUIs
Describe your experience with Kaiser Permanente SoCal.
I liked that I could communicate with my doctor easily via email and that all bloodwork and pharmacy pickups were in one spot. The doctors and nursing staff were kind and took the time to explain things to me. This isnt the clinics fault but it was a trek to get to this clinic since it's the only Kaiser infertility clinic in LA.
Describe the costs associated with your care under Snunit Ben-Ozer at Kaiser Permanente SoCal.
My insurance covered 50% of my treatment. Ultrasounds were around $160, IUIs were around $250. Also had a Hsg test and saline ultrasound which were each about $200. Clomid and leterozole were cheap (I think about $15 per cycle) and menopur was expensive ($50 per dose). Ovidrel was about $100.
What specific things went wrong at Kaiser Permanente SoCal?
  • Lost paperwork
Describe the specific things that went wrong at Kaiser Permanente SoCal.
My husband isnt a Kaiser member and had to do his sperm analysis at a different facility. After confirming that Kaiser received his documents during my next appt they said they didnt receive them so I had to have his doctor resend again.
9
Doctor
Snunit Ben-Ozer
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente SoCal
Los Angeles
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5