Kentucky Fertility Institute

1 doctors work here

Rated 9.4
Strongly recommend: 85%Neutral: 9%Don't recommend: 6%9.4
85% strongly recommend
163 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
9.6
9.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.6
9.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.5
8.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.7
9.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
9
9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
341
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Louisville
4612 Chamberlain Ln
Louisville, KY 40241

163 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
10
NPS
10
Age 25
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
My husband and I both felt as if she actually care about the safety of me and our future child. And she was Blunt but in a nice way... she has been pleasant to work with. Our first initial consult we went through the ins and outs of all the steps. And what we do and don't want and things to expect or not expect. We are very excited to continue our feeltikty journey with Dr. Tiffany Justice... I'm on birth control pills now so she can track my periods as well.
Very nice office [Kentucky Fertility Institute] with a great staff. Just starting to get to know the staff more...The nursing staff was very friendly and answered any and all my questions. I'm looking forward to my fertility journey with Kentucky Fertility Institute ...ask all the questions you want and if you forget then just call the office or use the patient portal and they get back to you relatively quickly...Roughly $35,000-$40,000 for fertility, medications, and pre implantation genetic testing.
How was your experience with Tiffany D. Justice at Kentucky Fertility Institute?
We actually have just started our fertility with Dr. Tiffany Justice and can already say she has been pleasant to work with. Our first initial consult we went through the ins and outs of all the steps. And what we do and don't want and things to expect or not expect. We are very excited to continue our feeltikty journey with Dr. Tiffany Justice.
What's one piece of advice would you give a prospective patient of Tiffany D. Justice at Kentucky Fertility Institute?
To make sure you ask all the questions you want and if you forget then just call the office or use the patient portal and they get back to you relatively quickly.
During treatment, were you treated like a number or a human with Tiffany D. Justice at Kentucky Fertility Institute?
My husband and I both felt as if she actually care about the safety of me and our future child. And she was Blunt but in a nice way.
Describe the protocols Tiffany D. Justice used in your cycles at Kentucky Fertility Institute and their degree of success.
Like I said before we just started our journey with Dr. Tiffany Justice so far we've both done blood work and she did a vaginal ultra sound to look at my ovaries And follicles. I'm on birth control pills now so she can track my periods as well. We're trying to figure out finances and get them In line since my health insurance doesn't cover any part of my fertility treatments.
Describe your experience with the nursing staff at Kentucky Fertility Institute.
The nursing staff was very friendly and answered any and all my questions. I'm looking forward to my fertility journey with Kentucky Fertility Institute and Dr. Tiffany Justice.
Describe your experience with Kentucky Fertility Institute.
Very nice office with a great staff. Just starting to get to know the staff more.
Describe the costs associated with your care under Tiffany D. Justice at Kentucky Fertility Institute.
For me since I have to do pre implantation genetic testing it's going to cost more. Roughly $35,000-$40,000 for fertility, medications, and pre implantation genetic testing. My insurance doesn't cover any aspect of it.
Describe Tiffany D. Justice's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
She recommends for the safety of me and our future baby she just recommended transferring one egg but said we can always one up her.
10
Doctor
Tiffany D. Justice
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
10
NPS
10
Age 38 - 39
3 IUI
European
Income $50K - $99K
Business Executive
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Justice has such a kind, loving manner about her and gives you her undivided attention. She didn't care that we were gay, just a sincere desire to be of help to create a miracle... I truly felt like Dr. Justice is in it for the long haul with us...The first step was complete bloodwork for myself and my partner after a thorough discussion of what we had done thus far...The only weakness is that she looks tired sometimes ;) but hence that's the life of a doctor. I really don't have anything bad about her.
It's [Kentucky Fertility Institute] a very clean and decorated beautifully. That is the first thing you see and I know that it is a safe serene environment. They are very organized and as my dad would say, "A well oiled machine!" I really don't have anything bad to say about the office or the staff. Sometimes it's a little chilly but the were more than happy to give me a heated blanket...t's always the same staff members and for me that's a great safe feeling.
How was your experience with Tiffany D. Justice at Kentucky Fertility Institute?
She is a wonderful doctor that I truly value in my life and I have been to several trying to figure out if something was wrong with me. She cares from the heart and it shows and felt. The only weakness is that she looks tired sometimes ;) but hence that's the life of a doctor. I really don't have anything bad about her.
What's one piece of advice would you give a prospective patient of Tiffany D. Justice at Kentucky Fertility Institute?
Keep the faith
During treatment, were you treated like a number or a human with Tiffany D. Justice at Kentucky Fertility Institute?
When I was referred to Dr. Tiffany Justice by my OBGYN I was desperate. I was in my late 30's and I had already had 2 miscarriages and had been thoroughly checked for endometriosis and blood disorders. All tests came back normal and as a lesbian woman with my fiancee in tow, we came to Dr. Justice with an open heart and mind. I have wanted children for a very long time and with a 4 bedroom home, we have the room. Dr. Justice has such a kind, loving manner about her and gives you her undivided attention. She didn't care that we were gay, just a sincere desire to be of help to create a miracle. No one really knows what it feels like as a woman to think you can't do something that's so natural and easy for others. I truly felt like Dr. Justice is in it for the long haul with us. I have my next appointment soon to discuss the next steps on this journey. We have done 3 rounds of Cloumid and Progesterone with no success. I have faith that if my God sees fit then a child will come into our life.
Describe the protocols Tiffany D. Justice used in your cycles at Kentucky Fertility Institute and their degree of success.
The first step was complete bloodwork for myself and my partner after a thorough discussion of what we had done thus far. I have hypothyroidism that I was diagnosed with in my late 20's by my primary care physician and fibromyalgia. I only take synthyroid for that at .05 mcg once a day. We started on Cloumid after my bloodwork was clear and I had my first period. We had purchased 3 vials of frozen sperm that was shipped and stored at Dr. Justice's office and after IUI I started on Progesterone nightly. It's crazy sometimes the lengths we go through to bring life into this world. We have finished all 3 vials of frozen sperm with no success and are ready to go to the next step and climb the mountain of uncertainty.
Describe your experience with the nursing staff at Kentucky Fertility Institute.
I'm terrible with names but it's always the same staff members and for me that's a great safe feeling. When you are there, you are going through so many different emotions and the staff is great at adjusting accordingly depending on the patient. I'm a people watcher and you can see it in others eyes...the hope, fear, pain.
Describe your experience with Kentucky Fertility Institute.
It's very clean and decorated beautifully. That is the first thing you see and I know that it is a safe serene environment. They are very organized and as my dad would say, "A well oiled machine!" I really don't have anything bad to say about the office or the staff. Sometimes it's a little chilly but the were more than happy to give me a heated blanket. It could have just been my nerves, anxiety or feelings.
Describe the costs associated with your care under Tiffany D. Justice at Kentucky Fertility Institute.
I don't remember everything of bloodwork because insurance covered some of the costs but it was roughly $400 each time IUI was done. We paid the sperm bank directly for the vials and shipping.
Describe Tiffany D. Justice's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
Not applicable
10
Doctor
Tiffany D. Justice
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017, Successful
NPS
10
NPS
10
Age 35
2 IUI
1 IVF
Male Factor
PCOS
Unexplained
European
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
12 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
When consulting with Dr. Justice she determined I had been on the max dose of Clomid for too long. Explained to me how it can cause issues with uterine lining and actually hinder my chances of a successful pregnancy. She recommended IUI as I have been pregnant before (natural conception) and explained it ought to be successful and the least invasive route to take. We did two rounds of IUI. After the second one failed, I requested to be more aggressive and do the IVF treatment.
I felt like I was among sisters [with the nurses at Kentucky Fertility Institute] . These women hugged me, cared for and about me, and stood by me on this journey...The entire staff genuinely cares for each and every patient. They make the effort to get to know you as a person and not just a patient. They keep your spirit lifted when you feel like hope has been lost. They help you understand each and every step along the way. I feel like I gained a second family being there. Saying they’re a blessing is just the tip of the iceberg.
How was your experience with Tiffany D. Justice at Kentucky Fertility Institute?
Dr. Justice spoke to me not at me. She explained things in a manner one who hasn’t attended medical school could understand. She made me recognize my struggles were nothing to be ashamed of. She gave me hope when I thought there was none. She brought happiness to my life when I was needing it most. I honestly miss seeing her each week. I am so thankful for the person she is.
What's one piece of advice would you give a prospective patient of Tiffany D. Justice at Kentucky Fertility Institute?
Prepare to be in the best hands possible!
During treatment, were you treated like a number or a human with Tiffany D. Justice at Kentucky Fertility Institute?
The entire staff was incredible. Not only was I treated like a human, I was treated like family. Dr. Justice made me feel comfortable and proud to be on this journey. I couldn’t have asked for a more supportive , genuine and caring doctor.
Describe the protocols Tiffany D. Justice used in your cycles at Kentucky Fertility Institute and their degree of success.
I originally was on Clomid prescribed by my OBGYN. We did this for over a year trying to get my progesterone to a “normal” level. When things balanced out and I continued to have negative pregnancy tests she’s suggested I move to the Kentucky Fertility Institute with Dr. Justice. When consulting with Dr. Justice she determined I had been on the max dose of Clomid for too long. Explained to me how it can cause issues with uterine lining and actually hinder my chances of a successful pregnancy. She recommended IUI as I have been pregnant before (natural conception) and explained it ought to be successful and the least invasive route to take. We did two rounds of IUI. After the second one failed, I requested to be more aggressive and do the IVF treatment. We retrieved 8 eggs, 5 embryos were produced (ICSI) and we transferred two. Dr. Justice said we would be fine with transferring one as given my age and pregnancy past it would take without much risk. My husband and I requested we transfer two in hopes of twins. They both took. Our girls were born in June.
Describe your experience with the nursing staff at Kentucky Fertility Institute.
I felt like I was among sisters. These women hugged me, cared for and about me, and stood by me on this journey.
Describe your experience with Kentucky Fertility Institute.
The entire staff genuinely cares for each and every patient. They make the effort to get to know you as a person and not just a patient. They keep your spirit lifted when you feel like hope has been lost. They help you understand each and every step along the way. I feel like I gained a second family being there. Saying they’re a blessing is just the tip of the iceberg.
Describe the costs associated with your care under Tiffany D. Justice at Kentucky Fertility Institute.
I’m quite fortunate that my health insurance covered $15,000. I ended up laying around $4000 out of pocket which included my medication cost (not ordered from clinic but specialty pharmacy instead).
Describe Tiffany D. Justice's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
Dr. Justice takes a thoughtful and logical approach. She recommended a single transfer but we hoped for multiples and requested two embryos to transfer.
10
Doctor
Tiffany D. Justice
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
10
NPS
N/A
Age 32 - 33
2 IUI
2 IVF
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Successful
Dr. Hunter was matter-of-fact and didn't sugar coat our situation as we went along; however, he was empathetic and communicative.... He was persistent and adjusted protocol to our very specific and challenging situation. He was incredibly responsive to my need and desire to communication--so much that I would consider him someone that goes far above and beyond in terms of customer service and care.
Very well maintained and staffed. Friendly and patient-centered. I found myself to be in true relationship with the staff and part of the KFI family. While you may not reach a person at the front desk at each phone call, you will receive calls back in very good time....$550 for anesthesia for retrieval $12,500 up front costs of full IVF cycle Appx $4000 medication costs per IVF cycle $600 per IUI...Don't hesitate to make the first appointment.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
I trusted and continue to trust the future of my family-building to this doctor. He was persistent and adjusted protocol to our very specific and challenging situation. He was incredibly responsive to my need and desire to communication--so much that I would consider him someone that goes far above and beyond in terms of customer service and care.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Don't hesitate to make the first appointment. At least find out how he may be able to help. It was the best thing I ever did.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter was matter-of-fact and didn't sugar coat our situation as we went along; however, he was empathetic and communicative. We knew he truly cared about us.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
2 rounds IUI on Femara with trigger shot. 1 round traditional IVF (injectables) with zero fertilization and rescue ICSI failure. 1 round SUCCESSFUL ICSI IVF (same protocol with different trigger shot) with Artificial Oocyte Activation.
Describe your experience with Kentucky Fertility Institute.
Very well maintained and staffed. Friendly and patient-centered. I found myself to be in true relationship with the staff and part of the KFI family. While you may not reach a person at the front desk at each phone call, you will receive calls back in very good time.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
$550 for anesthesia for retrieval $12,500 up front costs of full IVF cycle Appx $4000 medication costs per IVF cycle $600 per IUI
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
Dr. Hunter explains the statistical reasoning behind all strategies, based on age, quality of embryo, etc. He is highly ethical and encourages eSET unless there are solid clinical grounds for doing otherwise. However, he will allow you to ultimately choose the number of transferred embryos (within his preset limits for your particular case).
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
2017, Successful
NPS
10
NPS
10
Age 42
PCOS
Income $50K - $99K
Consultant
Only Doc Seen
IVF With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr Hunter presents as a professional who is focused on results, and tests. This was very helpful for us as an older couple (34,&40). Later when we were presented with Insurance issues and the decision to precede in the way our hearts desired to have a baby or the way the insurance company wanted us to have a baby. Dr Hunter was quick to advocate for our hearts... We completed the testing for egg reserve and a scrap of my lining. We were preped to start medication to prepare my body for egg retrieval and IVF for my wife but the cost and claim denials made us take a different route with my wife using IUI.
The moment we walked in [Kentucky Fertility Institute], we felt as their goals and our goals aligned. The goal of a child was clearly at the top of everyone’s list. We have encouraged many same sex couples to see Dr Hunter over the past couple of years.... From the receptionist to phlebotomist and nurses, the staff was a family and it was very apparent from our first visit on.... Our initial request was too costly and we ended up getting pregnancy by IUI which was around $7,000
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter presents as a professional who is focused on results, and tests. This was very helpful for us as an older couple (34,&40). Later when we were presented with Insurance issues and the decision to precede in the way our hearts desired to have a baby or the way the insurance company wanted us to have a baby. Dr Hunter was quick to advocate for our hearts- he probably doesn’t know what happened in that appointment with our relationship but it was life changing to see a doctor advocating for us. Ultimately the cost made us take the path of least resistance.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Trust the journey! Couples are teams and introducing a new teammate into that relationship can sometimes be difficult. Dr Hunter will soon become your MVP just trust him with the ball
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter was very quickly apart of our pregnancy journey. My desire has always been to have a baby but I never wanted to carry. My wife wanted and wants to feel all the aspects of pregnancy. Our match is pretty perfect. Dr Hunter never made me feel any other way than perfectly normal with my desire.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
My instance was governed by our insurance. We completed the testing for egg reserve and a scrap of my lining. We were preped to start medication to prepare my body for egg retrieval and IVF for my wife but the cost and claim denials made us take a different route with my wife using IUI.
Describe your experience with your nurse at Kentucky Fertility Institute.
From the receptionist to phlebotomist and nurses, the staff was a family and it was very apparent from our first visit on.
Describe your experience with Kentucky Fertility Institute.
The moment we walked in, we felt as their goals and our goals aligned. The goal of a child was clearly at the top of everyone’s list. We have encouraged many same sex couples to see Dr Hunter over the past couple of years. Without reservation, we have told others to trust the plan of action and ask questions as they arise. No matter the news, good or bad, we always felt confidant that we were all moving in the same direction
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
Our initial request was too costly and we ended up getting pregnancy by IUI which was around $7,000
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
2016 - 2017, Unknown Success
NPS
10
NPS
10
Age 38 - 39
3 IUI
Native American
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Tiffany Justice] always has gone out of her way to make sure I understand & am comfortable with anything that is happening. She has called me on a Sunday to check & make sure I've gotten medications I need...She is extremely knowledgeable in her field and explains everything to us before & during. I've had to have a couple procedures and she's the only doctor I've had that explains as she goes & makes sure I'm okay.
They [the nurses at Kentucky Fertility Institute] have always been very sweet & caring & have always made sure I understand what is happening...It is a new facility and is absolutely beautiful...I have had nothing but a great experience this far...after 3 unsuccessful IUI's we did an HCG to look for tube blockage. That is where she found I had polyps on my uterus. We just successfully removed those & I started my cycle and am currently going to have a monitored cycle this go round.
How was your experience with Tiffany D. Justice at Kentucky Fertility Institute?
She has gone above and beyond to help us in this journey. She is extremely knowledgeable in her field and explains everything to us before & during. I've had to have a couple procedures and she's the only doctor I've had that explains as she goes & makes sure I'm okay.
What's one piece of advice would you give a prospective patient of Tiffany D. Justice at Kentucky Fertility Institute?
Be patient & listen to & do everything she asks of you
During treatment, were you treated like a number or a human with Tiffany D. Justice at Kentucky Fertility Institute?
She always has gone out of her way to make sure I understand & am comfortable with anything that is happening. She has called me on a Sunday to check & make sure I've gotten medications I need. When walking into the office I'm called by name as soon as walking to the front desk. She always makes sure that my partner & I are comfortable with what she is doing & helps in anyway possible.
Describe the protocols Tiffany D. Justice used in your cycles at Kentucky Fertility Institute and their degree of success.
I've had one successful pregnancy when I was much younger so we didn't think I would have any problems getting pregnant but due to my age she started me on femara (can't remember the dosage) after 3 unsuccessful IUI's we did an HCG to look for tube blockage. That is where she found I had polyps on my uterus. We just successfully removed those & I started my cycle and am currently going to have a monitored cycle this go round. I started my dosage of femara just 2 days ago (it has been upped) and go in for an ultrasound on Sunday 4/30/17. Then if need be will be going for a trigger shot
Describe your experience with the nursing staff at Kentucky Fertility Institute.
They have always been very sweet & caring & have always made sure I understand what is happening.
Describe your experience with Kentucky Fertility Institute.
It is a new facility and is absolutely beautiful. I am new to this fertility stuff so am not sure what to expect or not expect. I have had nothing but a great experience this far
Describe the costs associated with your care under Tiffany D. Justice at Kentucky Fertility Institute.
Again I don't have anything to compare it to & my partner has amazing insurance. I will say what we do owe for what we have had done is not much. The only thing we've had to spend a ton on at this point is the sperm. However if this round doesn't work we will have to start discussing IVF
10
Doctor
Tiffany D. Justice
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Unsuccessful
NPS
8
NPS
9
Age 27 - 28
10 Fertility Medications
PCOS
Unexplained
Income $50K - $99K
2nd of 3 Docs
8 Fertility Medications With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr.justice is very compassionate and easy going. She has a calming presence about her and tries to instill hope when it's hard to keep hoping. Dr. Justice is very busy and at times forgot to call back personally but always had a staff member contact me until she could. At times I waited some time past my scheduled appointment but Dr. Justice was always apologetic about the delay...I started with Clomid and then increased dosages of Clomid. This did not work so I was switched to femara and then increased dosages of femara as well as trigger shots and estradiol patches and progesterone suppositories. Routine ultrasounds to see follicle growth and lab work.
Nurse [ at Kentucky Fertility Institute] very nice but seem to get agitated with multiple phone calls and questions at times and once did not return my call. Following this incident the nurse was again very nice, respectful and energetic...Every time you call the clinic you have to leave a voicemail and wait for a return call...its very rare someone answers the time you call. The office is beautiful, very new and contemporary and clean. They are organized and always know who you are when you enter the door.
How was your experience with Tiffany D. Justice at Kentucky Fertility Institute?
Dr.justice is very compassionate and easy going. She has a calming presence about her and tries to instill hope when it's hard to keep hoping. Dr. Justice is very busy and at times forgot to call back personally but always had a staff member contact me until she could. At times I waited some time past my scheduled appointment but Dr. Justice was always apologetic about the delay.
What's one piece of advice would you give a prospective patient of Tiffany D. Justice at Kentucky Fertility Institute?
Ask all questions on your mind so that you get needed answers. Don't make appointments when you are in a hurry because you will likely wait in the waiting room for awhile.
During treatment, were you treated like a number or a human with Tiffany D. Justice at Kentucky Fertility Institute?
Dr. justice returns calls on weekends no matter the time. She takes the time to explain things in the office so that you understand and is willing to answer questions without making you feel uncomfortable.
Describe the protocols Tiffany D. Justice used in your cycles at Kentucky Fertility Institute and their degree of success.
I started with Clomid and then increased dosages of Clomid. This did not work so I was switched to femara and then increased dosages of femara as well as trigger shots and estradiol patches and progesterone suppositories. Routine ultrasounds to see follicle growth and lab work.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Stacey)
Nurse very nice but seem to get agitated with multiple phone calls and questions at times and once did not return my call. Following this incident the nurse was again very nice, respectful and energetic.
Describe your experience with Kentucky Fertility Institute.
Every time you call the clinic you have to leave a voicemail and wait for a return call...its very rare someone answers the time you call. The office is beautiful, very new and contemporary and clean. They are organized and always know who you are when you enter the door.
Describe the costs associated with your care under Tiffany D. Justice at Kentucky Fertility Institute.
Roughly $36 for ultrasounds, $6-$50 for each individual medication, $100 for trigger shot, $150 for blood work
8
Doctor
Tiffany D. Justice
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2016 - 2017, Unsuccessful
NPS
10
NPS
10
Age 21 - 22
1 IUI
Male Factor
PCOS
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr hunter is the best. He is very considerate , well mannered, down to earth, very knowledgeable and confident in what he does....Dr. HUnter is by far the best doctor ive gone to . he is very understandable when it come to feelings and also his job he makes sure you understand everything , treats you with respect and has your happiness at the number 1 priority. He does not just treat you like a number he is there to make you happy, confident and comfortable...
they [Kentucky Fertility Institute] are very clean , organized and such a welcoming environment...The nursing staff is phenomenal. I come in they welcome you with smiles they know you by name. Super sweet and kind-hearted people...[cost of treatments] very reasonable...I would never chose anyone else to get me through this. It doesnt matter if i come in the office with doubt or nervous or anything he [Dr. Hunter] makes sure i know that he is going to get me to where i want to be.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr hunter is the best. He is very considerate , well mannered, down to earth, very knowledgeable and confident in what he does. I would never chose anyone else to get me through this. It doesnt matter if i come in the office with doubt or nervous or anything he makes sure i know that he is going to get me to where i want to be. He informs on every step of the way plus what the next steps could be if something doesn't work. I trust him fully in what he does and i know for sure he is confident and as long as im his patient i'll get to where i need to be
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Be honest and ask questions. doesn't matter what kind of question you think you are asking he is there to reassure you and answer every questions and concern.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr. HUnter is by far the best doctor ive gone to . he is very understandable when it come to feelings and also his job he makes sure you understand everything , treats you with respect and has your happiness at the number 1 priority. He does not just treat you like a number he is there to make you happy, confident and comfortable
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
So far we have used birth control to get my cycles somewhat normalized in the beginning them we went on to letrzole on 2 cycles I've had 1 IUI which was unsuccessful. i go in thursday for my second after my second if it is not a success we will dicuss any changes he thinks would be necessary
Describe your experience with the nursing staff at Kentucky Fertility Institute.
The nursing staff is phenomenal. I come in they welcome you with smiles they know you by name. Super sweet and kind-hearted people
Describe your experience with Kentucky Fertility Institute.
they are very clean , organized and such a welcoming environment
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
very reasonable
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Unsuccessful
NPS
10
NPS
10
Age 35 - 36
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Teacher
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Hunter will personally call to check in and to follow up. He was very up front and caring when having to give "bad" news. He was ready with resources and names of other professionals who could offer more specialized care for my mental state after diagnosis of POI/POF (therapists specializing in infertility, etc)...Dr. Hunter is to-the-point when it comes to diagnosis, treatment options, realistic outcomes, and further testing and/or specialists. He takes into consideration family histories and ALWAYS calls me personally whenever I've called or e-mail with questions. He is sure to be realistic but caring and is always ready with helpful information and resources.
The clinic [KFI] is warm and welcoming. Their is privacy when you need it most, resources are available where you would hope to find them, and everyone is kind and friendly. Even the practice manager knows who I am and will come out to say hello and check on how I am doing...the entire staff is caring, organized, and professional. They know that they are helping patients in a very difficult time of their lives and treat them as such. They are also always there to celebrate "victories" no matter how small, with their patients.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter is to-the-point when it comes to diagnosis, treatment options, realistic outcomes, and further testing and/or specialists. He takes into consideration family histories and ALWAYS calls me personally whenever I've called or e-mail with questions. He is sure to be realistic but caring and is always ready with helpful information and resources. My husband and I always feel like we've been told everything, not that anything has been withheld or explained in a confusing way.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
First, to be prepared for news you may not want to hear...but that Dr. Hunter makes you feel like you are NOT alone!
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter will personally call to check in and to follow up. He was very up front and caring when having to give "bad" news. He was ready with resources and names of other professionals who could offer more specialized care for my mental state after diagnosis of POI/POF (therapists specializing in infertility, etc).
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
I had already seen my OBGYN for several rounds of fertility medication, and seen a different RE in another city/state before I came to Dr. Hunter. While he did confirm the original diagnosis, he was there to offer multiple options for dealing with fertility options as well as options for staying the course of maintenance, while keeping the door open for future fertility options.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: I don't remember her name : ()
the entire staff is caring, organized, and professional. They know that they are helping patients in a very difficult time of their lives and treat them as such. They are also always there to celebrate "victories" no matter how small, with their patients.
Describe your experience with Kentucky Fertility Institute.
The clinic is warm and welcoming. Their is privacy when you need it most, resources are available where you would hope to find them, and everyone is kind and friendly. Even the practice manager knows who I am and will come out to say hello and check on how I am doing.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
I don't know off the top of my head.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
N/A
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
NPS
10
NPS
10
Age 35
4 Fertility Medications
Diminished Ovarian Reserve
Unexplained
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
On our first visit we sat down and Dr Hunter went over our history in great detail and all previous information leading up to our visit. We decided that even though I had diminished ovarian reserve, I was still a candid to try monitor medicated timed intercourse with trigger shot. I was diagnosed with secondary infertility with diminished egg reserve. I went in for a baseline ultrasound before the third day of my cycle. I was then given the ok to start Fermara 5mg per day cycle days 3-5. I then was scheduled out to cycle day 10 to check for follicles. My first cycle produced two decent size follicles (both over 19) and was advised exactly what time to trigger and what days/nights to have intercourse. First cycle resulted in a negative test. My second cycle also resulted with two follicles over 19 and negative pregnancy tests. Third cycle I was upped to 10 mg Fermara cycle days 3-5. This cycle I was also given progesterone to use nightly starting two days after trigger shot. This cycle also resulted two follicles this time 20 and lining was good. This cycle also resulted in a negative test. Our fourth cycle was on track with the third cycle. At follicle check we were very surprised to see three follicles. Unfortunately, that cycle did not work. We are currently taking a break in hopes of saving money to start IVF.
KFI is one of the newer facilities in our area. I love the staff! Angie and Stacy both rock! The facility is always so discrete and keep private matters private. The office is beautifully done and is conveniently located. Wait time is to a minimum and I have never felt like I was being rushed out...Everyone has went out of their way to make sure my visits go as smoothly as possible. They always greet you with a friendly, caring smile.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter was very informative in explaining my treatment plan in details that I was able to understand. He made sure that I understood what was going to happen during any procedures ahead of time and I was contacted with results as soon as they were available if I was not informed before leaving the procedure.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Don't be so nervous! He is very easy to talk to.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter was and has been the best doctor I have seen. He is very respectful of the situation at hand and goes to great links to make sure you understand your treatment plan. He gave me hope for my situation.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
On our first visit we sat down and Dr Hunter went over our history in great detail and all previous information leading up to our visit. We decided that even though I had diminished ovarian reserve, I was still a candid to try monitor medicated timed intercourse with trigger shot. I was diagnosed with secondary infertility with diminished egg reserve. I went in for a baseline ultrasound before the third day of my cycle. I was then given the ok to start Fermara 5mg per day cycle days 3-5. I then was scheduled out to cycle day 10 to check for follicles. My first cycle produced two decent size follicles (both over 19) and was advised exactly what time to trigger and what days/nights to have intercourse. First cycle resulted in a negative test. My second cycle also resulted with two follicles over 19 and negative pregnancy tests. Third cycle I was upped to 10 mg Fermara cycle days 3-5. This cycle I was also given progesterone to use nightly starting two days after trigger shot. This cycle also resulted two follicles this time 20 and lining was good. This cycle also resulted in a negative test. Our fourth cycle was on track with the third cycle. At follicle check we were very surprised to see three follicles. Unfortunately, that cycle did not work. We are currently taking a break in hopes of saving money to start IVF.
Describe your experience with your nurse at Kentucky Fertility Institute.
Everyone has went out of their way to make sure my visits go as smoothly as possible. They always greet you with a friendly, caring smile.
Describe your experience with Kentucky Fertility Institute.
KFI is one of the newer facilities in our area. I love the staff! Angie and Stacy both rock! The facility is always so discrete and keep private matters private. The office is beautifully done and is conveniently located. Wait time is to a minimum and I have never felt like I was being rushed out.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
Most of the diagnostic testing was covered under my insurance with the exception of my deductible. I was quoted $13K for IVF without medication.
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unknown Success
NPS
10
NPS
10
Age 28 - 30
4 IUI
Unexplained
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Hunter is honest, and very knowledgeable. He explains all procedures and gives advice on his thoughts on next steps. They found a large mass on my ovary and Dr Hunter quickly went into action to help me get answers and feel informed. The did testing to ensure it wasn't cancer and helped me find the best surgeon for my situation...letrozole for CD 3 - 7, and then follicle scan day 13 with iui after reviewing size. This is because I ovulate on my own, but wanted to produce more follicles since I am not getting pregnant. We also do progesterone 2 days after iui until test day.
They [nurses at Kentucky Fertility Institute] are so sweet, will talk to you if you are worried, upset or anything. They will hype you up but also be honest. They help all steps and just so compassionate...Strengths: compassion, knowledge, quality of care. Absolutely amazing staff. Weakness: need an anesthesiologist who can see patients with high BMI. Be upfront with patients about that. Also more testing during the cycle. I'd want them to know if they want to do IVF, the max BMI is 40...
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter is honest, and very knowledgeable. He explains all procedures and gives advice on his thoughts on next steps. They found a large mass on my ovary and Dr Hunter quickly went into action to help me get answers and feel informed. The did testing to ensure it wasn't cancer and helped me find the best surgeon for my situation
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Ask questions and be honest.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter and the staff at KFI are all so kind. They really want you to get pregnant they make me feel important. They always listen to your needs and concerns. They always respond quickly.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
Dr Hunter put me on letrozole for CD 3 - 7, and then follicle scan day 13 with iui after reviewing size. This is because I ovulate on my own, but wanted to produce more follicles since I am not getting pregnant. We also do progesterone 2 days after iui until test day.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Yllena Novitsky)
Amazing. I cannot say enough kind words. They are so sweet, will talk to you if you are worried, upset or anything. They will hype you up but also be honest. They help all steps and just so compassionate
Describe your experience with Kentucky Fertility Institute.
Strengths: compassion, knowledge, quality of care. Absolutely amazing staff. Weakness: need an anesthesiologist who can see patients with high BMI. Be upfront with patients about that. Also more testing during the cycle. I'd want them to know if they want to do IVF, the max BMI is 40.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
IUI is 500, HSG is 550, consultation was 62, follicle ultrasound 175.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
N/a
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2021, Unknown Success
NPS
10
NPS
10
Age 34
1 IVF
Unexplained
Nurse or HC Services
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr hunter is great. He lays all information out for you and answers questions without hesitation. Sometimes he can come off as dry but in his line of work you can’t have a doctor be overwhelmingly optimistic or pessimistic...Never hesitate to ask questions! He’s great will answer anything no matter how silly you think it is...Used gonal f and menapur before egg retrieval. Used Premarin, progesterone in oil, doxy, prednisone, Asa, estradiol for transfer. We have un explained infertility. Our first transfer ended in a miscarriage at 8 weeks, currently awaiting beta hcg results for our second. Both transfers had the same meds as we got pregnant the first round.
At first it takes a while to get a new patient appointment [at Kentucky Fertility Institute] but once you’re in is flies by. The clinic is so organized it blew my mind especially because our first clinic was not. The billing department send you excel sheets and price breakdowns and have phone consultations before treatments...Nursing staff are great, everyone knows your name and treats you with the upmost respect...
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr hunter is great. He lays all information out for you and answers questions without hesitation. Sometimes he can come off as dry but in his line of work you can’t have a doctor be overwhelmingly optimistic or pessimistic. So it makes sense.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Never hesitate to ask questions! He’s great will answer anything no matter how silly you think it is.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
KFI is great! I was at another clinic before and felt rushed. Here everyone takes their time and answers all your questions. Emails are answered quickly and the office is great at calling you back as well.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
Used gonal f and menapur before egg retrieval. Used Premarin, progesterone in oil, doxy, prednisone, Asa, estradiol for transfer. We have un explained infertility. Our first transfer ended in a miscarriage at 8 weeks, currently awaiting beta hcg results for our second. Both transfers had the same meds as we got pregnant the first round.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol )
Nursing staff are great, everyone knows your name and treats you with the upmost respect!
Describe your experience with Kentucky Fertility Institute.
At first it takes a while to get a new patient appointment but once you’re in is flies by. The clinic is so organized it blew my mind especially because our first clinic was not. The billing department send you excel sheets and price breakdowns and have phone consultations before treatments. Really great.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
I prefer not to answer
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
All our our embryos were pgt normal so we along with our doctor decided to transfer one at a time
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 33 - 34
1 IUI
1 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Hunter is very intelligent and made all of the right decisions during my process...He was patient, kind, and personable. He was straightforward and made things happen. We were able to conceive our first child within one year from our consultation. Things moved very quickly- you can tell how dedicated he is to his job. We only had to have one retrieval and one transfer and we were successful.
[the Kentucky Fertility nurse] was patient and you could tell she truly cared about you. She is very good at her job. She made sure you were taken care of...[approx total] $13,000 plus medicine. $24,000...Strengths- friendly, intelligent, clean, efficient. Everything is in house and pricing is reasonable. They are good at communicating and making sure you are comfortable. Weaknesses- none- they do a great job!
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter is very intelligent and made all of the right decisions during my process. I knew I was in good hands. He was patient, kind, and personable. He was straightforward and made things happen. We were able to conceive our first child within one year from our consultation. Things moved very quickly- you can tell how dedicated he is to his job. We only had to have one retrieval and one transfer and we were successful.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Don’t wait! I have heard lots of horror stories from other clinics. You are paying a lot of money for a very hard process. You need someone who knows what they are doing and is helpful along the way- it is an easy decision to go with Dr. Hunter.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
I was for sure treated like a human- he was very nice and patient. He took the time to answer any questions and made sure I understood.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
I don’t remember specifics but everything was pretty straightforward. Shots every night to get ready for egg retrieval and then a few weeks of rest and then shots, pills, and progesterone suppositories and patch for transfer and ten weeks after.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol Powers)
Carol was so kind! She was patient and you could tell she truly cared about you. She is very good at her job. She made sure you were taken care of.
Describe your experience with Kentucky Fertility Institute.
Strengths- friendly, intelligent, clean, efficient. Everything is in house and pricing is reasonable. They are good at communicating and making sure you are comfortable. Weaknesses- none- they do a great job!
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
$13,000 plus medicine. $24,000
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 29 - 31
4 IUI
1 IVF
Endometriosis
Unexplained
European
Income $50K - $99K
Teacher
2nd of 2 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Hunter educated me on the options thoroughly...We transferred single embryos and when those failed we carefully made the decision to transfer two...began us with the least aggressive protocols (at my request) like Clomid and timed intercourse. He was honest the entire way about our chances and let us explore less invasive protocols (again, at my request). We then tried IUI before moving to IVF.
The [Kentucky Fertility Institute] staff was extremely warm, knowledgeable and personable. They were terrific through every step...Each part of the team, lab, phlebotomist, nurses, reception is strong and truly cares about their patients. The IVF coordinator even called in while she was on vacation to hear my pregnancy results. Go see Dr Hunter and his team now!
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
I particularly enjoyed Dr Hunter’s bedside manner. He was always very clear, straightforward and honest about our options. He made sure to answer any and all questions and was available if questions came about later.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Don’t wait, if you feel something is off make an appointment now. We could have saved a year of trying if I had made my first appointment earlier.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
Dr Hunter began us with the least aggressive protocols (at my request) like Clomid and timed intercourse. He was honest the entire way about our chances and let us explore less invasive protocols (again, at my request). We then tried IUI before moving to IVF. Dr Hunter carefully reviewed protocols and made adjustments after each and every cycle.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Candy and Carol)
The staff was extremely warm, knowledgeable and personable. They were terrific through every step.
Describe your experience with Kentucky Fertility Institute.
Each part of the team, lab, phlebotomist, nurses, reception is strong and truly cares about their patients. The IVF coordinator even called in while she was on vacation to hear my pregnancy results. Go see Dr Hunter and his team now!
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
Dr Hunter educated me on the options thoroughly, I feel that we made each decision as a partnership. We transferred single embryos and when those failed we carefully made the decision to transfer two, resulting in my twins! I know Dr Hunter had my best interests in mind when counseling me carefully about the risks and benefits of transferring multiple embryos.
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 44 - 45
1 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I really like that he [Dr. Hunger] doesn’t have a lot of bedside manner. He’s very matter-of-fact and is completely honest with his assessment. I think sometimes he’s too honest and can be too blunt. And sometimes he seemed rushed even though he was willing to answer my questions I felt like his mind was elsewhere. ... He began my treatment very aggressively due to my age. All my numbers look great but he was concerned about the egg quality. We went straight to injectable medication. After timed intercourse failed we moved to IUI.
The new office manager [Kentucky Fertility Institute] has really changed the feel of the clinic. I don’t like the new feel at all. The doors are always closed and it seems very money centered, which is different from when I started at the clinic. The office staff are cold and aloof. ... The nurses and techs were wonderful. They greet you by name and call or text you to check in.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
I really like that he doesn’t have a lot of bedside manner. He’s very matter-of-fact and is completely honest with his assessment. I think sometimes he’s too honest and can be too blunt. And sometimes he seemed rushed even though he was willing to answer my questions I felt like his mind was elsewhere.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Have all your questions written out so that you don’t forget anything because the consultation and subsequent visits move very quickly.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
The nurses and techs were wonderful. They greet you by name and call or text you to check in. Dr. Hunter always had time to talk or explain something.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
He began my treatment very aggressively due to my age. All my numbers look great but he was concerned about the egg quality. We went straight to injectable medication. After timed intercourse failed we moved to IUI.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Candi and Carol)
I can’t say enough wonderful things about Candi and Carol. They’re kind and compassionate. They really went above and beyond to help me. They were very helpful during my miscarriage.
Describe your experience with Kentucky Fertility Institute.
The new office manager has really changed the feel of the clinic. I don’t like the new feel at all. The doors are always closed and it seems very money centered, which is different from when I started at the clinic. The office staff are cold and aloof.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
I don’t have insurance that covers infertility so everything was out of pocket. The ultrasounds were discounted significantly for cash pay patients. IUI felt like I was reasonably priced. IVF costs are $14,000. PGS testing is $4800.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
None
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 34 - 35
PCOS
Latinx
Income $0 - $49K
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
De Hunter was very kind and professional. His bed side manners are very great. He is very compassionate and caring as well as very punctual. He was willing to go over things that were confusing and called back always when i had questions via phone. He never gave up and always gave great suggestions and options for next treatments...e is very kind and very soft spoken and understanding. He would break down any treatment down to the day hour and minutes if i asked him so. He always called me when i would have questions via phone same day. If i ovulated on a Saturday he was in office to see me. He is very compassionate and great
Very nice and new facility [KY Fertility Institute]. They have minimal wait times. The front desk know every pstient by first name so it is a very personable experience. They have alot of onsite equipment that almost everything is done in the clinic. They are very clean and sanitary....[Nurse] She was always nice and explained what to expect alawys amsered questions or concerns and very compassionate
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
He is very kind and very soft spoken and understanding. He would break down any treatment down to the day hour and minutes if i asked him so. He always called me when i would have questions via phone same day. If i ovulated on a Saturday he was in office to see me. He is very compassionate and great
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
You wont go wrong with having him as a doctor. He will go over and beyond your expectations. He is very professional and sweet
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
De Hunter was very kind and professional. His bed side manners are very great. He is very compassionate and caring as well as very punctual. He was willing to go over things that were confusing and called back always when i had questions via phone. He never gave up and always gave great suggestions and options for next treatments.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
We first stated off with a soft approach and every cycle went with more medicine due to not getting pregnant. Once we were at max on famara we added injections with famara fir a couple months along with the trigger shot and insimination
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Nikki)
She was always nice and explained what to expect alawys amsered questions or concerns and very compassionate
Describe your experience with Kentucky Fertility Institute.
Very nice and new facility . They have minimal wait times. The front desk know every pstient by first name so it is a very personable experience. They have alot of onsite equipment that almost everything is done in the clinic. They are very clean and sanitary.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
10000
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Unsuccessful
NPS
10
NPS
10
Age 22
4 Fertility Medications
PCOS
Unexplained
Income $0 - $49K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
My experience was absolutely amazing. He [Dr. Robert Hunter] treated me wonderfully. He went into great detail with very medicine I was prescribed. He made sure I understood all the risk involved. Every time I called, I was reassured with my issues. When my husband came he involved him in everything. It was and is a great experience everything I go.... First we started with history and getting information of past treatments at the gynecologist. We then started with course of treatment. Next time we up the dose as it did not work properly. We tired that one a few times then we went to adding a shot in the process. This was or finally treatment due to we officially ran out of treatment fund at the time.
I don’t believe there is any weaknesses about the clinic [Kentucky Fertility Institute]. They are well maintained. They will call you by name when you walk in. They greet you both, offer drinks. They are absolutely amazing. They have various bathrooms. They are also well maintained.... First we started with history and getting information of past treatments at the gynecologist. We then started with course of treatment. Next time we up the dose as it did not work properly. We tired that one a few times then we went to adding a shot in the process. This was or finally treatment due to we officially ran out of treatment fund at the time.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
My experience was absolutely amazing. He treated me wonderfully. He went into great detail with very medicine I was prescribed. He made sure I understood all the risk involved. Every time I called, I was reassured with my issues. When my husband came he involved him in everything. It was and is a great experience everything I go.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Don’t be scared. He will walk you though it all.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter treated me exactly like I wanted. He explained everything in detail to me. He walked me though everything. He is friendly as can be.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
First we started with history and getting information of past treatments at the gynecologist. We then started with course of treatment. Next time we up the dose as it did not work properly. We tired that one a few times then we went to adding a shot in the process. This was or finally treatment due to we officially ran out of treatment fund at the time.
Describe your experience with the nursing staff at Kentucky Fertility Institute.
They answered all my questions. They were friendly as can be.
Describe your experience with Kentucky Fertility Institute.
I don’t believe there is any weaknesses about the clinic. They are well maintained. They will call you by name when you walk in. They greet you both, offer drinks. They are absolutely amazing. They have various bathrooms. They are also well maintained.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
The cost stayed about the same for me as I didn’t go to a ton of treatments. I went to 4 cycles.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
I did not get that far in the treatment.
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 30
1 IUI
Unexplained
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Justice is leaving KFI, but she still took the time to see me and get me started with the practice. The other doctor didn’t have availibity until November, and she didn’t want me to have to wait that long...She was very down to earth, and thoroughly explained everything in terms that I could understand. She answered any questions that I had, and said that she was excited for what we were trying. I wish that she wasn’t leaving, so I could continue treatment with her if this IUI doesn’t work.
The ultrasounds were $175 per visit, and the IUI was $500 [at Kentucky Fertility Institute]...I had the same nurse for all 3 visits, and she was awesome!...So far I have nothing negative to say about this clinic. It is very clean, and everyone is friendly...Dr Justice is leaving KFI, but she still took the time to see me and get me started with the practice. The other doctor didn’t have availibity until November, and she didn’t want me to have to wait that long.
How was your experience with Tiffany D. Justice at Kentucky Fertility Institute?
She was very down to earth, and thoroughly explained everything in terms that I could understand. She answered any questions that I had, and said that she was excited for what we were trying. I wish that she wasn’t leaving, so I could continue treatment with her if this IUI doesn’t work.
What's one piece of advice would you give a prospective patient of Tiffany D. Justice at Kentucky Fertility Institute?
That she will explain things in terms that you can understand, to me that is huge!
During treatment, were you treated like a number or a human with Tiffany D. Justice at Kentucky Fertility Institute?
Dr Justice is leaving KFI, but she still took the time to see me and get me started with the practice. The other doctor didn’t have availibity until November, and she didn’t want me to have to wait that long.
Describe the protocols Tiffany D. Justice used in your cycles at Kentucky Fertility Institute and their degree of success.
On cycle day 3 I had an ultrasound to see how many follicles I had, and started letrozole that evening. On cycle day 7-9 I did FSH injections. On cycle day 10 I had another ultrasound, and had 3 good follicles. I also did the trigger injection on cycle day 10. On cycle day 12 I had my iui, I will test on October 6th to see if it took.
Describe your experience with the nursing staff at Kentucky Fertility Institute.
I had the same nurse for all 3 visits, and she was awesome!
Describe your experience with Kentucky Fertility Institute.
So far I have nothing negative to say about this clinic. It is very clean, and everyone is friendly. Dr Justice took a different approach to my cycle from day 1, and hopefully soon I can say that it worked!
Describe the costs associated with your care under Tiffany D. Justice at Kentucky Fertility Institute.
The ultrasounds were $175 per visit, and the IUI was $500.
10
Doctor
Tiffany D. Justice
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 32 - 33
1 IVF
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I had ovarian cancer. She [Dr. Justice] was able to stimulate and remove my whole ovary then extract the eggs from my ovary. She was so Loving and kind. It was one of the worst times of my life and she was able to give me some comfort. Even though I have not done my transfer the care I’ve gotten so far has been exceptional. She is an amazing person and a brilliant doctor...She explained every single step. When I questioned my choices she allowed me to deal with my grief. Then continued care without hesitation.
I had ovarian cancer. She [Dr. Tiffany Justice] was able to stimulate and remove my whole ovary then extract the eggs from my ovary. Embryologist then made the embryos. We got 3 embryos and we are starting the process for frozen embryo transfer...Carol [nurse] is absolutely wonderful. She is organized and well put together. She is updated on all of my medications. I couldn’t have imagined going through this with any other nurse. She is one of a kind.
How was your experience with Tiffany D. Justice at Kentucky Fertility Institute?
I had ovarian cancer. She was able to stimulate and remove my whole ovary then extract the eggs from my ovary. She was so Loving and kind. It was one of the worst times of my life and she was able to give me some comfort. Even though I have not done my transfer the care I’ve gotten so far has been exceptional. She is an amazing person and a brilliant doctor.
What's one piece of advice would you give a prospective patient of Tiffany D. Justice at Kentucky Fertility Institute?
Just be open and honest with her. You won’t find a better doctor
During treatment, were you treated like a number or a human with Tiffany D. Justice at Kentucky Fertility Institute?
Dr. Tiffany Justice was amazing. She explained every single step. When I questioned my choices she allowed me to deal with my grief. Then continued care without hesitation.
Describe the protocols Tiffany D. Justice used in your cycles at Kentucky Fertility Institute and their degree of success.
I had ovarian cancer. She was able to stimulate and remove my whole ovary then extract the eggs from my ovary. Embryologist then made the embryos. We got 3 embryos and we are starting the process for frozen embryo transfer.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol Powers RN)
Carol is absolutely wonderful. She is organized and well put together. She is updated on all of my medications. I couldn’t have imagined going through this with any other nurse. She is one of a kind.
Describe your experience with Kentucky Fertility Institute.
They are very well put together. This is not just a job to Dr. Hunter or Dr. Justice. They will work endlessly for you. I am so grateful for them. Communication was a small problem the beginning. I do take responsibility for that as I was hesitant about starting treatment. I really cannot say enough positive things about this group.
10
Doctor
Tiffany D. Justice
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 35 - 36
4 IUI
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I feel as though I’m working with a friend when I’m seeing Dr. Justice. She is friendly, kind and compassionate. It is obvious that she genuinely wants to help us reach our goal of having children. I typically am nervous seeing doctors but I don’t think twice about going to see Dr. Justice.... Dr Justice takes a personal interest in her patients. She phones with test results on weekends, takes time to answer any and all questions, and is very thorough in her care.
Everyone at the clinic [Kentucky Fertility Institute] is very kind and friendly. They go out of their way to answer questions and make their patients comfortable, physically and emotionally.... We began with initial diagnostic test to determine my issues. After x-rays, ultrasounds and an MRI, it was found that I have a slightly bicornuate uterus. We proceeded with IUI treatment. The first one resulted in a miscarriage at approximately 6 weeks. The following 2 were unsuccessful and I’m waiting to see if the last one worked.
How was your experience with Tiffany D. Justice at Kentucky Fertility Institute?
I feel as though I’m working with a friend when I’m seeing Dr. Justice. She is friendly, kind and compassionate. It is obvious that she genuinely wants to help us reach our goal of having children. I typically am nervous seeing doctors but I don’t think twice about going to see Dr. Justice.
What's one piece of advice would you give a prospective patient of Tiffany D. Justice at Kentucky Fertility Institute?
Make the appointment! She’s wonderful.
During treatment, were you treated like a number or a human with Tiffany D. Justice at Kentucky Fertility Institute?
Dr Justice takes a personal interest in her patients. She phones with test results on weekends, takes time to answer any and all questions, and is very thorough in her care.
Describe the protocols Tiffany D. Justice used in your cycles at Kentucky Fertility Institute and their degree of success.
We began with initial diagnostic test to determine my issues. After x-rays, ultrasounds and an MRI, it was found that I have a slightly bicornuate uterus. We proceeded with IUI treatment. The first one resulted in a miscarriage at approximately 6 weeks. The following 2 were unsuccessful and I’m waiting to see if the last one worked.
Describe your experience with the nursing staff at Kentucky Fertility Institute.
Everyone at the clinic is very kind and friendly. They go out of their way to answer questions and make their patients comfortable, physically and emotionally.
Describe your experience with Kentucky Fertility Institute.
The clinic is growing, which shows me things are being done right. It is well run and well managed with caring staff members. It’s a nice space. They work hard to accommodate my time and schedule as it is nearly an hour drive for me to get there.
Describe the costs associated with your care under Tiffany D. Justice at Kentucky Fertility Institute.
We have infertility insurance so our costs have been less than what some might pay. After insurance we pay approx $50 for ultrasounds and approx $65 for IUI.
10
Doctor
Tiffany D. Justice
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
7
NPS
7
Age 32 - 33
1 IUI
European
2nd of 3 Docs
5 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm
Neutral
Neutral
Unsuccessful
I love Dr. Hunter. If not for his billing staff I would have never left. He explains everything very well, if it wasnt clear he gave you a paper with it all written down. I understood everything going on in my cycle.... From the moment you walk into the waiting room Angie knows who you are. The staff is so sweet and kind and usually quick with answers.
Billing. I was prepared to go through IVF [at Kentucky Fertility Institute]. It took over a month to even get a total of how much it would cost. Then during that call the Billing specialist, Sasha said she was going to submit for a waiver to treat the lab as in network. 4 qqmonths later after MANY follow ups, and telling her we were just going to go elsewhere, she finally responds that as of 2 months ago they were no longer doing waivers. So I wanted 5 months of trying.
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
I love Dr. Hunter. If not for his billing staff I would have never left. He explains everything very well, if it wasnt clear he gave you a paper with it all written down. I understood everything going on in my cycle.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
If you are going through IVF and your insurance has any coverage go ahead and run. Otherwise you will love Dr. Hunter.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
From the moment you walk into the waiting room Angie knows who you are. The staff is so sweet and kind and usually quick with answers.
Describe your experience with the nursing staff at Kentucky Fertility Institute.
The nurses were always quick to answer emails and phone calls. If you had a question you got it quickly resolved.
Describe your experience with Kentucky Fertility Institute.
Billing. I was prepared to go through IVF. It took over a month to even get a total of how much it would cost. Then during that call the Billing specialist, Sasha said she was going to submit for a waiver to treat the lab as in network. 4 qqmonths later after MANY follow ups, and telling her we were just going to go elsewhere, she finally responds that as of 2 months ago they were no longer doing waivers. So I wanted 5 months of trying.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
Billing was a nightmare. I got billed for things I have never been billed for (250 to thaw sperm?) And dealing with Sasha...
What specific things went wrong at Kentucky Fertility Institute?
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Kentucky Fertility Institute.
See the billing issues. The only issues I had were with billing, Sasha specifically.(should have learned from my friend who had the same issues)
7
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
7
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
8
NPS
5
Age 29
PCOS
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
3 IUI With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Justice has an amazing bedside manner. She is calm and caring. She is also very up to date on the latest research. She values your input as well. The practice is a little new so I think they are all still learning a little- but I felt like the care I received there was adequate. She also performed surgery on me and was so attentive.... I have PCOS so we started with femara, then did a HSG, then polyp removal. Then we started IUIs with clomid. She was aiming to have 2-4 follicles/cycle. I did most of the cycles with no trigger.
They [the nursing staff at Kentucky Fertility Institute] were always so kind! I didn’t have much interaction with them, but they always remembered who I was and took the time to ask me how everything was going.... The IUIs were around $600. Ultrasound costs went up per insurance and they are now billing $625 per ultrasound!
How was your experience with Tiffany D. Justice at Kentucky Fertility Institute?
Dr. Justice has an amazing bedside manner. She is calm and caring. She is also very up to date on the latest research. She values your input as well. The practice is a little new so I think they are all still learning a little- but I felt like the care I received there was adequate. She also performed surgery on me and was so attentive.
What's one piece of advice would you give a prospective patient of Tiffany D. Justice at Kentucky Fertility Institute?
Nothing really- other than good luck with your journey!
During treatment, were you treated like a number or a human with Tiffany D. Justice at Kentucky Fertility Institute?
Dr. Justice is an amazing doctor. She takes as much time as you need no matter how busy she is. She genuinely cares!
Describe the protocols Tiffany D. Justice used in your cycles at Kentucky Fertility Institute and their degree of success.
Dr. Justice used the standard treatment with me. I have PCOS so we started with femara, then did a HSG, then polyp removal. Then we started IUIs with clomid. She was aiming to have 2-4 follicles/cycle. I did most of the cycles with no trigger.
Describe your experience with the nursing staff at Kentucky Fertility Institute.
They were always so kind! I didn’t have much interaction with them, but they always remembered who I was and took the time to ask me how everything was going.
Describe your experience with Kentucky Fertility Institute.
The office is new! They are getting very busy... which obviously shows how wonderful they are, but at times it is difficult as the patient. It’s hard to get a call back sometimes and the wait can be long (but they make sure you have sufficient time in your appointment!)
Describe the costs associated with your care under Tiffany D. Justice at Kentucky Fertility Institute.
The IUIs were around $600. Ultrasound costs went up per insurance and they are now billing $625 per ultrasound! Yikes!
Describe Tiffany D. Justice's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
I think she recommends only 1 under 35.
8
Doctor
Tiffany D. Justice
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
5
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
10
NPS
10
Age 27 - 28
3 IUI
Anovulation
PCOS
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Hunter] always remembers details of our specific treatments, and our names. He listens and answers all our questions and explains things without seeming rushed...The only time we haven't seen him is if we have to come in on a weekend. He explains all our options every visit and makes sure we know exactly what the plan is...We started out on the lowest dose of oral medications. As I didn't get results we would slowly increase the dose and monitor the results with ultrasound. When, on our 5th attempt with meds my fllicles stopped growing we opted for low dose injectable along with oral meds. Although we haven't had success with 3 iuis, I feel we just haven't had that lucky break yet.
Cost Of Treatment [at Kentucky Fertility Institute]: Iui- 300 Hsg- 88 after insurance Trigger shot- 50 Letrozole- 30 Ultrasounds- 175 before insurance Initial lab testing- 2500 before insurance, 500 after...The clinic is clean and the staff is welcoming. They never answer the phone, but always get back with me the same day when I leave a message. I am very satisfied with the office...They always answer questions and give instructions kindly. They are always very kind at the office and on the phone
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter always greet us with a handshake and asks us about our lives since the last time he's seen us. He always asks if we have any questions or concerns. The only time we haven't seen him is if we have to come in on a weekend. He explains all our options every visit and makes sure we know exactly what the plan is.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Ask questions and be an advocate for yourself, Dr Hunter will always answer any questions honestly.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
He always remembers details of our specific treatments, and our names. He listens and answers all our questions and explains things without seeming rushed.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
We started out on the lowest dose of oral medications. As I didn't get results we would slowly increase the dose and monitor the results with ultrasound. When, on our 5th attempt with meds my fllicles stopped growing we opted for low dose injectable along with oral meds. Although we haven't had success with 3 iuis, I feel we just haven't had that lucky break yet. I don't think it is anything Dr Hunter could have changed or done differently.
Describe your experience with the nursing staff at Kentucky Fertility Institute.
They always answer questions and give instructions kindly. They are always very kind at the office and on the phone
Describe your experience with Kentucky Fertility Institute.
The clinic is clean and the staff is welcoming. They never answer the phone, but always get back with me the same day when I leave a message. I am very satisfied with the office.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
Iui- 300 Hsg- 88 after insurance Trigger shot- 50 Letrozole- 30 Ultrasounds- 175 before insurance Initial lab testing- 2500 before insurance, 500 after
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
Na- have not done this yet
10
Doctor
Robert Hunter II
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 29 - 30
9 Fertility Medications
PCOS
Poor Egg Quality
Tubal Blockage
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Justice] is very compassionate and caring. Very informative and reassuring. She treats me as if I am her friend or family member, not just a number. She hugs me every single visit and tells me everything will be ok. I genuinely feel she cares and wants this as bad as we do! She is absolutely wonderful!...She has been very conservative with her approaches so far. We started with just fertility med. Then found out my tube was closed. Did surgery. Then tried again with fertility meds and trigger injection, then found out my tube closed again. So she wanted to do surgery as soon as possible. Now she is changing her strategy due to my left ovary not maturing eggs as it should. She is conservative but VERY thorough!
Strengths [at Kentucky Fertility Institute] would be that they all treat everyone like a person. They are all so compassionate and hard working. They get things done in a timely manner and always spell out finances when they are involved. Very very efficient team!!...[re: nursing] Everyone is very caring and compassionate. They are extremely helpful and help in a very timely manner...HSG TEST about $150 Ultrasounds about $60 Everything was always spelled out for me.
How was your experience with Tiffany D. Justice at Kentucky Fertility Institute?
She is very compassionate and caring. Very informative and reassuring. She treats me as if I am her friend or family member, not just a number. She hugs me every single visit and tells me everything will be ok. I genuinely feel she cares and wants this as bad as we do! She is absolutely wonderful!
What's one piece of advice would you give a prospective patient of Tiffany D. Justice at Kentucky Fertility Institute?
I would tell them to absolutely see her! I have referred multiple people to her. I would tell them that they will absolutely be taken care of and treated with utmost professionalism and compassion!
During treatment, were you treated like a number or a human with Tiffany D. Justice at Kentucky Fertility Institute?
She treats me just like I'm talking to a friend and not over my head. She hugs me and reassures me everything will be ok. She is just amazing!!
Describe the protocols Tiffany D. Justice used in your cycles at Kentucky Fertility Institute and their degree of success.
She has been very conservative with her approaches so far. We started with just fertility med. Then found out my tube was closed. Did surgery. Then tried again with fertility meds and trigger injection, then found out my tube closed again. So she wanted to do surgery as soon as possible. Now she is changing her strategy due to my left ovary not maturing eggs as it should. She is conservative but VERY thorough!
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Stacey)
Everyone is very caring and compassionate. They are extremely helpful and help in a very timely manner.
Describe your experience with Kentucky Fertility Institute.
Strengths would be that they all treat everyone like a person. They are all so compassionate and hard working. They get things done in a timely manner and always spell out finances when they are involved. Very very efficient team!!
Describe the costs associated with your care under Tiffany D. Justice at Kentucky Fertility Institute.
HSG TEST about $150 Ultrasounds about $60 Everything was always spelled out for me.
10
Doctor
Tiffany D. Justice
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 29 - 30
3 IUI
3 IVF
Diminished Ovarian Reserve
Income $100K - $199K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Justice was simply amazing during such a difficult process. She encouraged me when I felt like giving up. I couldn't have asked for a more caring doctor....Dr. Justice is a one of a kind doctor. She was very honest but always laid out my options for me. She helped encourage me when I felt like giving up. She took the most difficult thing I've been through and made it not so difficult...I did 4 IVF cycles 1. Antagonist - resulted 7 eggs, 2 embryos 2. Lupron flare - 3 eggs, 0 embryos 3. Antagonist - canceled cycle,
Everyone at this clinic [Kentucky Fertility Institute] is super friendly. As soon as you walk in, you're welcomed by name. I felt that everyone was cheering for me and really wanted the same outcome that I did. I knew everyone's name and they knew mine....Loved her! [nurse]...[Cost Of Treatment] Approximately 15,000...Dr. Justice is a one of a kind doctor. She was very honest but always laid out my options for me. She helped encourage me when I felt like giving up. She took the most difficult thing I've been through and made it not so difficult.
How was your experience with Tiffany D. Justice at Kentucky Fertility Institute?
Dr. Justice is a one of a kind doctor. She was very honest but always laid out my options for me. She helped encourage me when I felt like giving up. She took the most difficult thing I've been through and made it not so difficult.
What's one piece of advice would you give a prospective patient of Tiffany D. Justice at Kentucky Fertility Institute?
See her as soon as you have concerns. I felt a sense of relief once I had someone helping me. It took some of the stress off of me and my husband. I knew we were on track to reaching our dreams and we were doing everything possible.
During treatment, were you treated like a number or a human with Tiffany D. Justice at Kentucky Fertility Institute?
Dr. Justice was simply amazing during such a difficult process. She encouraged me when I felt like giving up. I couldn't have asked for a more caring doctor.
Describe the protocols Tiffany D. Justice used in your cycles at Kentucky Fertility Institute and their degree of success.
I did 4 IVF cycles 1. Antagonist - resulted 7 eggs, 2 embryos 2. Lupron flare - 3 eggs, 0 embryos 3. Antagonist - canceled cycle, did IUI instead At this point we took a few months off from IVF, and did a couple IUI's 4. Antagonist - 2 eggs, transferred 1 on day 3.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol )
Loved her!
Describe your experience with Kentucky Fertility Institute.
Everyone at this clinic is super friendly. As soon as you walk in, you're welcomed by name. I felt that everyone was cheering for me and really wanted the same outcome that I did. I knew everyone's name and they knew mine.
Describe the costs associated with your care under Tiffany D. Justice at Kentucky Fertility Institute.
Approximately 15,000
Describe Tiffany D. Justice's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
We transferred the only 2, day 5 embryos we made after 4 rounds of IVF. It resulted in a singleton pregnancy!
10
Doctor
Tiffany D. Justice
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Kentucky Fertility Institute
Louisville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5

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