Kindbody - Atlanta

1 doctors work here

Rated 6.4
Strongly recommend: 49%Don't recommend: 51%6.4
49% strongly recommend
3 reviews
Operations
7.9
7.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8
8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.9
6.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8
8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
4
4
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
4
4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling is not offered
Genetic counseling is not offered
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling is not offered
Mental health counseling is not offered
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication is not offered
Providing backup medication is not offered

This clinic has 1 office

Atlanta
3005 Peachtree Road NE, Suite 100
Atlanta, GA 30305

3 patient reviews

LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
4
NPS
3
Age 37
Black or African-American
Income $50K - $99K
Only Doc Seen
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I've only had one conversation with the doctor [Dr. Kristen Cain] during my consultation and some communication over email. The consultation itself was okay except for when I expressed that I was committed to having a known donor. The doctor engaged less with this fact and spent most of the time explaining the process of using the sperm bank...Come prepared to really advocate for your vision of family so that they understand early enough the deeper why and can be more supportive upfront in you getting all the information you need early to make cost effective decisions
The [Kindbody - Atlanta] clinic felt a bit disorganized. The different sections of the company- financial people, family team, and doctors and nurses seemed to not always be updated accurately. A couple of times my notes weren't updated which caused some confusion when I was handed off to another person to take on the next steps...working with Kindbody has felt like pulling teeth to get the information and understanding early enough to be proactive and make the most informed and cost effective decisions
How was your experience with Kristen Cain at Kindbody - Atlanta?
I've only had one conversation with the doctor during my consultation and some communication over email. The consultation itself was okay except for when I expressed that I was committed to having a known donor. The doctor engaged less with this fact and spent most of the time explaining the process of using the sperm bank. And while having information about the process of using sperm bank was informative if I ever go that route, I had to reiterate towards the end of the conversation that I was committed to using a known sperm donor. She sent me to the family team to discuss more about the process of using a known donor, the usual protocol which I didn't have a problem with but the experience felt a bit fragmented. So while I don't think the doctor's engagement with me was inadequate at the time, working with Kindbody has felt like pulling teeth to get the information and understanding early enough to be proactive and make the most informed and cost effective decisions. Because of this experience, I've since learned through the many clinics I've had consultation with, that many clinics seem to be better setup to support people who want to use the sperm bank versus sperm from a known donor. All of this could be due to the structure, system, and industry regulation and standards across clinics and less to do with specific doctor or clinic. But I do think though, consultations and doctors holding the process should be able to communicate or acknowledge upfront where the process- due to things in or outside their control- may not align with their patients values and vision around family. As a queer person who is trying to be a single parent I think what wasn't understood was that my vision of family is more expansive than just simply having a donor who could provide genetic material. I'm considering my known sperm donor as an extended family member and that was the most important factor in my case. An individualized plan should have been setup with me based on this and discussed with the doctor and not just the family team before I started to pay for diagnostics, counseling sessions, and other services. So even if they didn't intend to treat me just as a number, the way they're setup is not empowering for the patient especially without prior knowledge and understanding about how this industry seems to operate.
What's one piece of advice would you give a prospective patient of Kristen Cain at Kindbody - Atlanta?
Come prepared to really advocate for your vision of family so that they understand early enough the deeper why and can be more supportive upfront in you getting all the information you need early to make cost effective decisions.
During treatment, were you treated like a number or a human with Kristen Cain at Kindbody - Atlanta?
I've only had one conversation with the doctor during my consultation and some communication over email. The consultation itself was okay except for when I expressed that I was committed to having a known donor. The doctor engaged less with this fact and spent most of the time explaining the process of using the sperm bank. And while having information about the process of using sperm bank was informative if I ever go that route, I had to reiterate towards the end of the conversation that I was committed to using a known sperm donor. She sent me to the family team to discuss more about the process of using a known donor, the usual protocol which I didn't have a problem with but the experience felt a bit fragmented. So while I don't think the doctor's engagement with me was inadequate at the time, working with Kindbody has felt like pulling teeth to get the information and understanding early enough to be proactive and make the most informed and cost effective decisions. Because of this experience, I've since learned through the many clinics I've had consultation with, that many clinics seem to be better setup to support people who want to use the sperm bank versus sperm from a known donor. All of this could be due to the structure, system, and industry regulation and standards across clinics and less to do with specific doctor or clinic. But I do think though, consultations and doctors holding the process should be able to communicate or acknowledge upfront where the process- due to things in or outside their control- may not align with their patients values and vision around family. As a queer person who is trying to be a single parent I think what wasn't understood was that my vision of family is more expansive than just simply having a donor who could provide genetic material. I'm considering my known sperm donor as an extended family member and that was the most important factor in my case. An individualized plan should have been setup with me based on this and discussed with the doctor and not just the family team before I started to pay for diagnostics, counseling sessions, and other services. So even if they didn't intend to treat me just as a number, the way they're setup is not empowering for the patient especially without prior knowledge and understanding about how this industry seems to operate.
Describe your experience with Kindbody - Atlanta.
I've only had one conversation with the doctor during my consultation and some communication over email. The consultation itself was okay except for when I expressed that I was committed to having a known donor. The doctor engaged less with this fact and spent most of the time explaining the process of using the sperm bank. And while having information about the process of using sperm bank was informative if I ever go that route, I had to reiterate towards the end of the conversation that I was committed to using a known sperm donor. She sent me to the family team to discuss more about the process of using a known donor, the usual protocol which I didn't have a problem with but the experience felt a bit fragmented. So while I don't think the doctor's engagement with me was inadequate at the time, working with Kindbody has felt like pulling teeth to get the information and understanding early enough to be proactive and make the most informed and cost effective decisions. Because of this experience, I've since learned through the many clinics I've had consultation with, that many clinics seem to be better setup to support people who want to use the sperm bank versus sperm from a known donor. All of this could be due to the structure, system, and industry regulation and standards across clinics and less to do with specific doctor or clinic. But I do think though, consultations and doctors holding the process should be able to communicate or acknowledge upfront where the process- due to things in or outside their control- may not align with their patients values and vision around family. As a queer person who is trying to be a single parent I think what wasn't understood was that my vision of family is more expansive than just simply having a donor who could provide genetic material. I'm considering my known sperm donor as an extended family member and that was the most important factor in my case. An individualized plan should have been setup with me based on this and discussed with the doctor and not just the family team before I started to pay for diagnostics, counseling sessions, and other services. So even if they didn't intend to treat me just as a number, the way they're setup is not empowering for the patient especially without prior knowledge and understanding about how this industry seems to operate.
What specific things went wrong at Kindbody - Atlanta?
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Kindbody - Atlanta.
The clinic felt a bit disorganized. The different sections of the company- financial people, family team, and doctors and nurses seemed to not always be updated accurately. A couple of times my notes weren't updated which caused some confusion when I was handed off to another person to take on the next steps. For example, in my case the financial person didn't seem to clearly understand my case and initially sent me information about my insurance and paying for embryo transfers before I had even gone through IVF or created embryos. Another time someone booked an appointment for the wrong date and charged me for an in-person appointment when it should have been virtual (the PA I met up with in this appointment did apologize for this though). Also, after initial consultation I should have met with family team first given that I am committed to having known donor before paying for testing and counseling through Kindbody. I needed more support in understanding the entire process and most cost effective order of operations especially because my donor is not based in the US before paying for testing and counseling so that I could make sure that Kindbody could in fact provide the services I needed given my particular situation.
4
Doctor
Kristen Cain
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
LGBTQ+ Care
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
3
Clinic
Kindbody - Atlanta
Atlanta
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
LGBTQ+ Care
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Consult
NPS
0
NPS
3
Age 32
European
Income $200K - $499K
Engineer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Cain is the absolute least professional doctor I have ever encountered...She also had her computer open the entire session and was getting message notifications consistently that she would look at while I was actively speaking to her...I got my blood taken and left with no next steps, no timeline, and not feeling good about my experience...I received no strategies or protocols from Dr. Cain as she did not follow up or show interest in treating me....
The clinic [Kindbody] achieves what it clearly has shown to be it's goals. The design of the clinic was peaceful and comfortable. Their online portal is relatively easy to use. I appreciated the attention to detail from a branding standpoint but for the actual stuff that matters (the doctor that's treating you) it fell extremely short...The nursing staff was top-notch. Everyone was friendly, knowledgeable, and considerate at every step...
How was your experience with Kristen Cain at Kindbody - Atlanta?
tl;dr The Kindbody staff and clinic director is very helpful, however, Dr. Cain is the absolute least professional doctor I have ever encountered and would tell anyone trying to learn about their fertility to steer clear. I went to Kindbody hoping to learn about the egg freezing process and potential surrogacy down the road. The staff and nurses that helped me were friendly and prompt and made the experience easy. Once I got in the room with Dr. Cain it was a completely different story. We sat down and I explained that I was looking to have my eggs frozen for surrogacy down the line as my husband and I were looking towards family planning several years out. The entire session she had her computer open and was looking at message notifications she was getting. She shared with me a little about what my options were, a very very high-level review of what egg freezing process was like, and made a few notes on a handout that summarized egg freezing. I then asked a question about insurance and coverage. (Some background, I had previously called my insurance company asking about coverage and they said that depending on the code the doctor inputs, my procedure may be covered.) With this knowledge, I asked Dr. Cain what code she might put me under. She then went on to tell me how she "wasn't going to lie" and that she doesn't handle anything with financing. I was immediately taken aback as I had made no mention of lying and was trying to understand more about insurance coverage. I understand that the doctor may not be the right person to speak to about financing or insurance, which she could have stated without accusing me of asking to lie. She then said she wanted to have me get some bloodwork done, I asked her what the cost of that was and she said "it is a standard lab test that insurance will cover". I got my blood taken and left with no next steps, no timeline, and not feeling good about my experience. I ended up speaking with the clinic director to share my negative experience and she was understanding and apologetic and offered to put me with the clinics other doctor. I called a week later asking about my results and a very nice nurse practitioner spoke with me for over an hour explaining the actual egg freezing process (the timeline, medications, what to expect from my body, pain level, etc) All of which Dr. Cain never even touched on. After that call, I felt a little better about the experience and was still considering moving forward with Kindbody. That is until I received a separate bill from the lab that did my bloodwork that Dr. Cain said "would be covered by insurance". When I called the clinic director to ask about this charge she said that Dr. Cain should not have said that and she apologized for the miscommunication but she was unable to remove the charge because the bill came from the lab. That ended up being my tipping point of not moving forward with Kindbody.
What's one piece of advice would you give a prospective patient of Kristen Cain at Kindbody - Atlanta?
Do not consider Dr. Cain a viable option for your fertility care. She has no redeeming qualities as a medical professional.
During treatment, were you treated like a number or a human with Kristen Cain at Kindbody - Atlanta?
Dr. Cain sat down and began speaking with me about my goals and why I was there. She also had her computer open the entire session and was getting message notifications consistently that she would look at while I was actively speaking to her.
Describe the protocols Kristen Cain used in your cycles at Kindbody - Atlanta and their degree of success.
I received no strategies or protocols from Dr. Cain as she did not follow up or show interest in treating me.
Describe your experience with the nursing staff at Kindbody - Atlanta.
The nursing staff was top-notch. Everyone was friendly, knowledgeable, and considerate at every step.
Describe your experience with Kindbody - Atlanta.
The clinic achieves what it clearly has shown to be it's goals. The design of the clinic was peaceful and comfortable. Their online portal is relatively easy to use. I appreciated the attention to detail from a branding standpoint but for the actual stuff that matters (the doctor that's treating you) it fell extremely short.
What specific things went wrong at Kindbody - Atlanta?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Kristen Cain
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
3
Clinic
Kindbody - Atlanta
Atlanta
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, 13 Eggs Frozen
NPS
10
NPS
10
Age 39
1 Egg Freezing
Uterine Fibroids
Black or African-American
Income $100K - $199K
Investor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Garvin was amazing. I saw her the first day that I stepped into the clinic and she gave me a ton of recommendations regarding egg freezing and what I could expect. We also went through the current state of my uterus and ovaries. Once it was time for the retrieval, we were reconnected and the process was seamless. She also followed up to ensure that all went well about a week after.
[Kindbody] Strengths: Extremely kind and thoughtful, very caring staff. Willing to answer all of my questions. Weaknesses: None but, I would advise that if any questions come up, don't be afraid to ask. It will make the process a lot smoother...The nursing staff was awesome. I asked tons of questions and they were happy to answer them. I even called the emergency line a few times when a question popped up after hours.
How was your experience with Sicily Garvin at Kindbody - Atlanta?
Dr. Garvin was amazing. I saw her the first day that I stepped into the clinic and she gave me a ton of recommendations regarding egg freezing and what I could expect. We also went through the current state of my uterus and ovaries. Once it was time for the retrieval, we were reconnected and the process was seamless. She also followed up to ensure that all went well about a week after.
What's one piece of advice would you give a prospective patient of Sicily Garvin at Kindbody - Atlanta?
If any questions come up, ask. She is happy to answer them.
During treatment, were you treated like a number or a human with Sicily Garvin at Kindbody - Atlanta?
Dr. Garvin, was extremely kind and thoughtful with my treatment. She went through all of the details, what was happening with my uterus and ovaries, and asked very specific questions.
Describe your experience with the nursing staff at Kindbody - Atlanta.
The nursing staff was awesome. I asked tons of questions and they were happy to answer them. I even called the emergency line a few times when a question popped up after hours.
Describe your experience with Kindbody - Atlanta.
Strengths: Extremely kind and thoughtful, very caring staff. Willing to answer all of my questions. Weaknesses: None but, I would advise that if any questions come up, don't be afraid to ask. It will make the process a lot smoother.
Describe the costs associated with your care under Sicily Garvin at Kindbody - Atlanta.
Approx. $12,000
10
Doctor
Sicily Garvin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - Atlanta
Atlanta
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5