Kindbody - Silicon Valley

Doctor Lynn gave me her estimation of the number of eggs that could be retrieved and frozen based on my diagnostic data...understood there would be a difference between the estimation and the end result, but the 75% target missing just indicated unprofessional...could only talk to the doctor once during the first consultation for 30 minutes

Strengths [of Kindbody - Silicon Valley]: Fancy website and clean environment...Weakness...communication was chaos. I was drained emotionally and suffered from OHSS in the end...nurse-to-patient ratio was so high that I felt the nursing team was overwhelmed. I could not get the answer on time (always waiting for the call center line)

How was your experience with Lynn Westphal at Kindbody - Silicon Valley?

In the first consultation, Doctor Lynn gave me her estimation of the number of eggs that could be retrieved and frozen based on my diagnostic data. However, the outcome was only 25% of the original estimated number. I understood there would be a difference between the estimation and the end result, but the 75% target missing just indicated unprofessional.

What's one piece of advice would you give a prospective patient of Lynn Westphal at Kindbody - Silicon Valley?

Please note that Kindbody uses a batch process, meaning all patients would take the medication on the same date instead of a customized procedure like most clinics do.

During treatment, were you treated like a number or a human with Lynn Westphal at Kindbody - Silicon Valley?

I could only talk to the doctor once during the first consultation for 30 minutes. After that, the nurse was the only person I could ask questions. And it was even difficult to talk to the nurse because the customer service line was always occupied. And the message response was conflicting. One nurse told me one thing and the other nurse told me the other. The whole communication was chaos.

Describe the protocols Lynn Westphal used in your cycles at Kindbody - Silicon Valley and their degree of success.

I was not able to talk to the doctor during the whole treatment and was not able to discuss any strategy with the doctor.

Describe your experience with the nursing staff at Kindbody - Silicon Valley.

The nurse-to-patient ratio was so high that I felt the nursing team was overwhelmed. I could not get the answer on time (always waiting for the call center line), which added to stress and wasted time. They may try to do their best, but the way the business runs, they cannot do more and thus provide conflicting information given so many patients to care for. For example, I was informed to go to the pharmacy on Saturday late afternoon, but I could not get the medicine because the insurance company was closed on the weekend. Eventually, I paid out of pocket and rushed to the pharmacy just before they closed to get the pill. That is just one case of many.

Describe your experience with Kindbody - Silicon Valley.

Strengths: Fancy website and clean environment. Weakness: I would not work with this clinic even if they paid me. The result was awful compared to my previous experience. The communication was chaos. I was drained emotionally and suffered from OHSS in the end.

What specific things went wrong at Kindbody - Silicon Valley?

Failed to call in prescriptions to pharmacy
Failed to order appropriate test
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at Kindbody - Silicon Valley.

I was told to stop the birth control pill on Tuesday. Then, when I did another confirmation, I was informed the birth control pill should stop on Sunday. I was glad I did the confirmation before taking the action.

Doctor

Lynn Westphal

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Kindbody - Silicon Valley

Silicon Valley

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Lynn Westphal Kindbody - Silicon Valley

2022 - 2023, Unknown Success

Age 33 - 34

1 Fertility Medications

Male Factor

Accountant

1st of 3 Docs

4 IUI With Other Docs

1 IVF With Other Docs

Neutral

Strongly Recommends

Success w/ Doc Not sure

Review of

Lynn Westphal Kindbody - Silicon Valley

Dr. Westphal has a wonderful bedside manner. She was warm and welcoming, and had already reviewed our case history therefore we didn't need to repeat ourselves over and over again. One of the major weaknesses was although she was our doctor, we only met her once at the first appointment. The rest of the meetings were with doctors on site and the nursing team....we just did a transfer with Dr. Westphal.

The clinic [Kindbody - Silicon Valley] is very chic, warm and welcoming. The rooms are very pretty and equipment is brand new. The only weakness is that there are not many Kindbody locations therefore it was almost an hour to drive to the clinic...The nursing staff in charge of blood collection was amazing. They had music playing in the room, and they were extremely kind and compassionate. The receptionist was always warm and welcoming. The nurse who would see me after my appointment was a bit cold and lacked compassion; she was very matter-of-fact in her approach.

How was your experience with Lynn Westphal at Kindbody - Silicon Valley?

What's one piece of advice would you give a prospective patient of Lynn Westphal at Kindbody - Silicon Valley?

You may not get to see Dr. Westphal that often

During treatment, were you treated like a number or a human with Lynn Westphal at Kindbody - Silicon Valley?

Dr. Westphal was well versed with our case history and file. We had started our fertility treatments in Toronto, they had sent over the file to Kindbody and she had reviewed it before we met her which is great.

Describe the protocols Lynn Westphal used in your cycles at Kindbody - Silicon Valley and their degree of success.

We had transferred over our eggs from Toronto to Kindbody, therefore we just did a transfer with Dr. Westphal.

Describe your experience with the nursing staff at Kindbody - Silicon Valley.

The nursing staff in charge of blood collection was amazing. They had music playing in the room, and they were extremely kind and compassionate. The receptionist was always warm and welcoming. The nurse who would see me after my appointment was a bit cold and lacked compassion; she was very matter-of-fact in her approach.

Describe your experience with Kindbody - Silicon Valley.

The clinic is very chic, warm and welcoming. The rooms are very pretty and equipment is brand new. The only weakness is that there are not many Kindbody locations therefore it was almost an hour to drive to the clinic.

Describe the costs associated with your care under Lynn Westphal at Kindbody - Silicon Valley.

Sorry I do not recall as I was covered under fertility benefits

Describe Lynn Westphal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Silicon Valley.

N/a

What specific things went wrong at Kindbody - Silicon Valley?

Failed to convey critical information

Describe the specific things that went wrong at Kindbody - Silicon Valley.

My clinic promised that the cost of moving my embryos from Toronto to San Francisco would be covered by my fertility benefits. Later on, once the embryos arrived at the clinic, they delayed my reimbursement for months without any clear communication. Finally, after 8 months I received my reimbursement.

Doctor

Lynn Westphal

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Kindbody - Silicon Valley

Silicon Valley

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Lynn Westphal Kindbody - Silicon Valley

2024, Successful

Age 36

1 IVF

Recurrent Pregnancy Loss

Unexplained

East Asian

Income $200K - $499K

Marketer or PR

Only Doc Seen

Strongly Recommends

Successful

Review of

Ramya Sethuram Kindbody - Silicon Valley

Doctor Sethuram is a fantastic doctor...honest and candid feedback...feedback was always presented in a calm manner with a human touch...was extremely thorough on explaining next steps and what would be happening next. Our expectations were always realistic and never mislead...love the doctor's bed side manners...extremely informative and explained to us what our test results meant as well as what were next steps

[Kindbody - Silicon Valley] was fantastic with guidance and providing insights like how my wife is supposed to be feeling. The only weakness would be wishing for a direct number to reach this clinic vs. reaching out via the portal...Nursing staff was extremely sweet and helped us out during the transition back to the office. They were kind and provided us options to best fit our schedule

How was your experience with Ramya Sethuram at Kindbody - Silicon Valley?

Doctor Sethuram is a fantastic doctor. We loved the honest and candid feedback. Her feedback was always presented in a calm manner with a human touch. She was extremely thorough on explaining next steps and what would be happening next. Our expectations were always realistic and never mislead. We could not ask for anyone better.

What's one piece of advice would you give a prospective patient of Ramya Sethuram at Kindbody - Silicon Valley?

Choosing Dr. Sethuram would be a choice that you will never regret.

During treatment, were you treated like a number or a human with Ramya Sethuram at Kindbody - Silicon Valley?

I love the doctor's bed side manners. She was extremely informative and explained to us what our test results meant as well as what were next steps. I felt our treatment plan was personalized with a human touch.

Describe your experience with the nursing staff at Kindbody - Silicon Valley.

Nursing staff was extremely sweet and helped us out during the transition back to the office. They were kind and provided us options to best fit our schedule.

Describe your experience with Kindbody - Silicon Valley.

Clinic was fantastic with guidance and providing insights like how my wife is supposed to be feeling. The only weakness would be wishing for a direct number to reach this clinic vs. reaching out via the portal.

Doctor

Ramya Sethuram

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Kindbody - Silicon Valley

Silicon Valley

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Ramya Sethuram Kindbody - Silicon Valley

2024, Successful

Age 30

2 Embryo Freezing

Donor Sperm

European

Income $100K - $199K

Nurse or HC Services

Only Doc Seen

LGBTQ+

Neutral

Strongly Recommends

Successful

Review of

Ramya Sethuram Kindbody - Silicon Valley

[Dr. Ramya Sethuram] was helpful and friendly...she worked to accommodate my needs as much as possible. Her calls were friendly and useful. I did not have too much face time with her and mostly communicated via the ultrasound tech & portal...Welcoming, friendly, treated us like any other couple...First cycle was luteal start & resulted in 17 eggs> 4 euploid embryos...Second cycle...resulted in 10 eggs> 5 euploid embryo

[Kindbody - Silicon Valley has a] Beautiful space, really nice rooms and friendly staff. Sometimes staff are not completely happy (i.e. we overheard staff unhappy with weekend schedule) but were always always helpful and empathetic to us...surprised when my doctor thought I dropped the ball because I had been calling nearly every day to ask for updates...

How was your experience with Ramya Sethuram at Kindbody - Silicon Valley?

She was helpful and friendly. I had a tough schedule around the time of my second cycle and she worked to accommodate my needs as much as possible. Her calls were friendly and useful. I did not have too much face time with her and mostly communicated via the ultrasound tech & portal

What's one piece of advice would you give a prospective patient of Ramya Sethuram at Kindbody - Silicon Valley?

Ask all the questions you have. Seriously!

During treatment, were you treated like a number or a human with Ramya Sethuram at Kindbody - Silicon Valley?

This doctor takes the time to listen to your questions and concerns and explains thoroughly the process and what to expect.

Describe the protocols Ramya Sethuram used in your cycles at Kindbody - Silicon Valley and their degree of success.

First cycle was luteal start & resulted in 17 eggs> 4 euploid embryos Second cycle started the week after my period (mid cycle start) and resulted in 10 eggs> 5 euploid embryos. I am thrilled with our results!

How competent was Ramya Sethuram at LGBTQ+ care?

Welcoming, friendly, treated us like any other couple

Describe your experience with your nurse at Kindbody - Silicon Valley.

Was helpful and frequently communicated with us in the portal

Describe your experience with Kindbody - Silicon Valley.

Beautiful space, really nice rooms and friendly staff. Sometimes staff are not completely happy (i.e. we overheard staff unhappy with weekend schedule) but were always always helpful and empathetic to us

Describe the costs associated with your care under Ramya Sethuram at Kindbody - Silicon Valley.

I am so lucky and am covered by my employer up to 40k expenses. We paid around $3k out of pocket for 3 egg retrieval and embryo transfers to meet our insurance deductible & out of pocket limit before the free care started.

Describe Ramya Sethuram's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Silicon Valley.

What specific things went wrong at Kindbody - Silicon Valley?

Failed to inform you of changes in protocol
Provided conflicting information

Describe the specific things that went wrong at Kindbody - Silicon Valley.

I had contacted the clinic after Cycle 1 asking to start another cycle ASAP. It wasn't until my visit with the doctor a week into my cycle that I was told I was supposed to start at a different date. I was surprised when my doctor thought I dropped the ball because I had been calling nearly every day to ask for updates. I am not sure what happened here, maybe it was my nurses day off and they did not communicate my period start to my physician. Really helpful with this clinic to put EVERYTHING into the portal so it can be referenced.

Doctor

Ramya Sethuram

Humanity

Communication

Frequency Seen

LGBTQ+ Care

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Kindbody - Silicon Valley

Silicon Valley

Operations

Scheduling

Billing Department

Nursing Staff

LGBTQ+ Care

Clinic Atmosphere

Educational Resources

Review of

Ramya Sethuram Kindbody - Silicon Valley

2023 - 2024, Successful

Age 32 - 33

1 Embryo Freezing

Donor Sperm

Income $100K - $199K

Engineer

3rd of 3 Docs

2 IUI With Other Docs

IVF With Other Docs

Donor Sperm With Other Docs

LGBTQ+

Strongly Recommends

Successful

Review of

Ramya Sethuram Kindbody - Silicon Valley

[Dr. Ramya Sethuram] made us feel comfortable...very professional and geniuine. She made sure we had all the information we needed...She often called to check on us throughout the cycle which we appreciated...spoke genuinely...

[Kindbody - Silicon Valley was] Very knowledgable and respectful of both me & my partner being LGBTQ+. Welcomed us with open arms...There was 1 issue with a prescription being called in late. But i still received the meds in time for my cycle...app is helpful to schedule appointments and message back and forth

How was your experience with Ramya Sethuram at Kindbody - Silicon Valley?

My partner and I really enjoyed having Dr. Sethuram as our doctor. We always felt welcomed. She made us feel comfortable, which was important because of some of the questions we needed to ask were personal. Dr. Sethuram was very professional and geniuine. She made sure we had all the information we needed. She often called to check on us throughout the cycle which we appreciated.

What's one piece of advice would you give a prospective patient of Ramya Sethuram at Kindbody - Silicon Valley?

Be open. No question is a bad question. Enjoy your time with her as your doctor. She is very sweet.

During treatment, were you treated like a number or a human with Ramya Sethuram at Kindbody - Silicon Valley?

Dr. Sethuram spoke genuinely. She made sure all of our questions were answered and always asked how both my partner and I were doing throughout the process.

Describe your experience with your nurse at Kindbody - Silicon Valley. (Assigned nurse: Cassie)

The nursing staff were all very welcoming. They addressed us by name when we would walk in. All were friendly and caring. We became very comefortable with them. We eventually graduated from this clinic and we were fighting back tears at our last appointment because we didnt want to leave!

Describe your experience with Kindbody - Silicon Valley.

I loved how helpful and informative they were. I had access to help 24/7. Their app is helpful to schedule appointments and message back and forth. There were times when staff went out on vacations and it would take longer to get a response but mostly they were on top of it.

Describe the costs associated with your care under Ramya Sethuram at Kindbody - Silicon Valley.

My second IVF cycle I paid $1100 for a growth hormone, it was an optional medication.

Describe Ramya Sethuram's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - Silicon Valley.

For my first egg retrieval we only got 1 embryo. Dr. Sethuram and I were hoping for more. We implanted the 1 embryo and were pregnant.

How competent was Kindbody - Silicon Valley at LGBTQ+ care?

Very knowledgable and respectful of both me & my partner being LGBTQ+. Welcomed us with open arms.

Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at Kindbody - Silicon Valley.

Used an out of state donor. Which we shipped. Clinic was helpful in accomplishing this. Messages were sent once the lab received our samples.

What specific things went wrong at Kindbody - Silicon Valley?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at Kindbody - Silicon Valley.

There was 1 issue with a prescription being called in late. But i still received the meds in time for my cycle.

Doctor

Ramya Sethuram

Humanity

Communication

Frequency Seen

LGBTQ+ Care

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Kindbody - Silicon Valley

Silicon Valley

Operations

Scheduling

Billing Department

Nursing Staff

LGBTQ+ Care

Clinic Atmosphere

Educational Resources

Review of

Ramya Sethuram Kindbody - Silicon Valley

2024, Successful

Age 34

1 IVF

1 Embryo Freezing

Engineer

Only Doc Seen

Strongly Recommends

Successful

Review of

Ramya Sethuram Kindbody - Silicon Valley

Dr.Sethuram was phenomenal with respect to providing exceptional care, advice, answering questions, following up through out the treatment...always greets us with a smile...also kind enough to call and congratulate us after the treatment even though she was not feeling well

[Kindbody - Silicon Valley is] Punctual, Flexibile, Easy scheduling, Swift Communication, Kind staff, Clear pricing, small space, limited parking. Initially there was some miscommunication with the treatment plan between doctor & nurse which was fixed right away.

How was your experience with Ramya Sethuram at Kindbody - Silicon Valley?

Dr.Sethuram was phenomenal with respect to providing exceptional care, advice, answering questions, following up through out the treatment as timing is most critical here. She always greets us with a smile. She was also kind enough to call and congratulate us after the treatment even though she was not feeling well. Thats was very sweet of her.

During treatment, were you treated like a number or a human with Ramya Sethuram at Kindbody - Silicon Valley?

My interaction with Dr.Sethuram was always very pleasant. She was very patient with our questions, explaining the treatment in detail so that we understand. She always put forward the facts making us help take a decision and manage our expectations which is needed in this care. She has a lot of empathy which made me very comfortable to talk to her.

Describe your experience with the nursing staff at Kindbody - Silicon Valley.

No Complaints. Overall absolutely fantastic experience. They were friendly, kind to us

Describe your experience with Kindbody - Silicon Valley.

Punctual, Flexibile, Easy scheduling, Swift Communication, Kind staff, Clear pricing, small space, limited parking. Initially there was some miscommunication with the treatment plan between doctor & nurse which was fixed right away. Thereafter there was no trouble.

Doctor

Ramya Sethuram

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Kindbody - Silicon Valley

Silicon Valley

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Ramya Sethuram Kindbody - Silicon Valley

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Kindbody - Silicon Valley

2 doctors work here

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This clinic has 1 office
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6 patient reviews

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Kindbody - Silicon Valley

2 doctors work here

CDC Success Rates

Available Resources

This clinic has 1 officeVisit clinic website

6 patient reviews

Learn from top medical experts

This clinic has 1 office
Visit clinic website