Kindbody - St. Louis

The clinic has 3 locations but only 1 that performs transfers and procedures of the such. It is usually quite busy and appointments were always running behind schedule. The clinic felt cold especially in the waiting areas. Not warm and cozy like you would expect. Also I found it not to be the cleanest. The lobby has photos of cute little babies that have been conceived using IVF but I didn’t feel any relation as none were African American. I would love to see a more cleaner, diverse, warm, and inviting clinical area.

Vios O'Fallon was super comfortable the entire time we were there. The receptionist knew me as soon as I walked in to get me checked in and I was always brought back to testing or monitoring quickly. The phlebotomists were freindly and very comforting. My husband is terrified of needles but they were able to keep even him calm and comfortable through his lab testing. The ultrasounds technicians were all great and kept me very comfortable. We visited 2 ifferent locations through our cycle and each office was comfortable, professional and clean.

Everyone that I have encountered at this clinic is awesome including the lab workers, front desk, ultrasound techs, nurses and doctors. The only thing I would want to see changed is the availability for later appointments due to my schedule.

Clinic is very organized and punctual when providing patient care. They show compassion for their team that is under your care. If you need anything they go above and beyond with giving you just that.

I feel that everyone at VIOS worked well together and communicated in a way that is beneficial to their patients, no matter which office you have to go to. Each office is staffed with highly qualified nurses and front desk assistants.

The clinic moved from the hospital location to a free standing building while in the middle of my cycles. It looks fresh and modern and I actually like this better...Hospitals in general make me anxious! I also like how they have a single lamp in the rooms, its relaxing instead of intense LED lights in your face as you are getting monitored.

To say that I’ve been totally pleased and happy with experience with VIOS, outside of medical care, wouldn’t be true. From the start, they are hard to communicate with via phone. Often times the phone will ring and go to the answering machine with no one calling back for hours. The billing department has been an absolute nightmare to deal with. At every appointment I am told my balance, but front office staff can never explain to me where the balance came from, just that I owe one. In recent visits, they have been able to print billing statements, so that has alleviated some of my frustrations. I’ve also been asked for a copay about 10 times after explicitly having them rerun my benefits to show a $0 copay. After recently speaking with someone in billing directly, I was told VIOS is in the process of getting a new billing system to streamline this process for patients. She knew exactly my frustrations and validated my every concern. That was definitely a breath of fresh air. In regards to the patient portal, you’re unable to message someone directly, it goes to a “department” name and then gets assigned out from there. The clinical team ALWAYS answered my messages in a timely manner, but not the back of house side including billing and patient care coordinators. On a more positive note, all of the lab technicians and ultrasound technicians have been fantastic to work with. Their professionalism and ability to communicate personally with me made me feel valued and respected by EVERY person on my team. Remembering me from previous visits means a lot to me because I certainly remember each of them. In all, with VIOS working to solve the billing issues, I would still highly recommend them to anyone I know. Their doctors, nurses, lab techs, and ultrasound technicians make an amazing and incredible team that I am proud and lucky to have met.

The only downside to Vios is communication. When I would call, I never got a live person on the phone and would have to leave a message. Sometimes I wouldn't hear from them until the next day, which can be problematic if it is cycle related and time sensitive. You can also communicate through their portal. The turn around time is quicker, but still a challenge at times when you wish you could have a quicker answer. If this problem was remedied, I would be overall very pleased.

We picked that clinic because originally we had a surrogate nearby, and the clinic was highly rated. We shipped an embryo to transfer to that surrogate, but she got covid before we even closed on the legal paperwork. We found another surrogate but liked the treatment we got with vios, so we stuck with them. We intially worked with Dr Klenov, then Dr Purdy (when Klenov went on leave) and eventually Dr Cooper, the lead doctor. Strengths: they have several locations in the area, and are part of a bigger network (was vios, now bigger with kindbody). It makes it a bit of a big company, sometimes you deal with people that are not at the location you think they are. In the St Louis area, I think they have 3 locations. Also: we specifically picked a clinic in IL (even though here its listed as Missouri, but the clinic is in swansea IL, across the border) because of the concerns we had early on with the Roe v Wade decision, not only on abortion, but since many medicines overlap with IVF, we wanted a clinic in a solid pro-ivf state. They do have a lot of customers, so it can be a bit difficult to get in touch with them.

The nursing team and the doctors are all amazing. Dr Purdee did our egg retrieval and was very friendly and welcoming. The only negative I could even say has to do with the financial department. They are slow to respond and dont seem to have great communication with the actual clinic side. The nurse team had all my insurance set up and perfect, while the financial team woild take weeks to answer questions, not respond, or send generic responses with billing quotes that did not apply to me.

The clinic is convenient and new. It’s really nice on the inside. I get strange vibes from the front desk folks. They seem distracted and sometimes (though rarely) annoyed by patients. They seem to assume people will know what’s going on sometimes and aren’t as thorough in their communication as they could be.

This clinic is very comfortable and the staff is extremely professional. They were very responsive, immediately answering any questions via phone or email. They also got me in on the same day for an ultrasound both times that I had bleeding in early pregnancy…even on a Sunday!

The portal is a wonderful asset. I also really enjoyed the interactive videos that were meant to inform patient about the process. This helped me to feel more prepared for my IVF cycle. I love having my own assigned nurse-- I feel like I have built a relationship with her and can ask questions that would normally be uncomfortable for me to ask.

The clinic and staff were always very busy and seemed terribly overwhelmed. Not to mention, I was already so overwhelmed and couldn't believe I had to also be responsible for reminding the staff of what I needed. This was my first experience at a fertility clinic and I was still learning. I also realized I had to work hard to get information from anyone I came in contact with because the bedside manner was terrible. My husband and I are still technically with VIOS but are seriously considering starting over and going somewhere else. The first IUI attempt was screwed up by a scheduling issue because of VIOS. Since schedule and timing during a cycle is imperative to success, you would think they'd have a better call system. In this case, I called on Wednesday to let them know that I needed to schedule my IUI on Friday because it aligned with the appropriate cycle day. No one returned my call or even received my message!! It turns out that the message should have been forwarded to my nurse or Dr. Rhee but never was. I didn't call again b/c the automated phone answering service was all I ever got, so I waited. I never received a call. I finally got a hold of someone through the portal and scheduled an appointment on Monday knowing it was outside the cycle day range - but only because I wanted to talk to SOMONE, ANYONE, in person to see if I could still try the IUI and to let them know about the communication error that happened. I went into the clinic that next Monday and told my nurse (Haley) what happened; she apologized and asked if I still wanted to proceed with the IUI, even though I had missed the ideal cycle day! I asked my nurse what she recommended and if it would make sense to proceed even though the timing was off. Her advise was that the timing was not ideal, but that I could proceed if I want and that it was up to me to decide. Of course it's up to me, but I want a professional opinion, please! Hi, I'm new here. The whole situation made me feel like I was about to put $500 on Red at the roulette table. I decided to save my money for the next month so that I could go through the appropriate steps, with the right prescriptions, and the right timing. The next month was better, but not great. The IUI was unsuccessful, which we had anticipated b/c it was the first attempt and typically the first attempt has a high percentage to fail. The next month attempt was ramping up to be almost picture perfect - my body was responding well to the hormones, I had good follicle prospects, but on the day I went in for my IUI the nurses took me aside to inform me that my husband's sample did not contain any sperm. The IUI was a no go after all the appointments and hormones and stress. Rewind: My husband (so it turned out) had anemia, which we knew long before this particular IUI attempt, and had mentioned to our doctor and nurses casually that he had iron deficiency anemia and was seeing a doctor to figure out why. No one from VIOS mentioned or informed us that anemia can negatively affect male fertility. Luckily we did not have to pay for the IUI. After we pushed the concern to Dr. Rhee after the fact she referred my husband to a Urologist and we are currently on hold until we find out more. There was one nurse who was super helpful during this dreadful time, but unfortunately I can't remember her name. She wrote down the sperm level for me (which was not zero, but still very low) as well as my follicle count and sizes - which hadn't been clearly shared before other than a quick phone call.

Strengths: Organized, cheerful, amazingly intelligent, compassionate, prepared, good communicators, honest, hopeful, loving, patient and passionate about their work. Weaknesses: There are certain times of the day where they are the most busy but I don't mind waiting because I know they are helping so many other future moms and everyone deserves a chance to work with them!

Vios is certainly not the cheapest in town, however after experiencing and hearing about other clinics in the area, I’m convinced my care there was top quality. Billing was easy, the patient portal is easy to navigate, and prices are straightforward.

So many strengths. Always very informative, and explains things to where I could understand my treatment. Always very warm and welcoming. All of my blood draws were completely painless. I was very rarely made to wait for any period of time, which was wonderful because I worked through all of my treatments. When I had a question that I could use the portal for, they always answered very promptly. I can’t think of a single thing I would change about Vios clinic.

Nice clean space. Inviting atmosphere. There are always snacks and beverages available. The staff is very friendly and attentive to both myself and my partner. They also have multiple locations that makes appointments more convenient when there are options. Be sure to have co-pay and insurance cards for appointments and I encourage all to bring their partners with them in case you miss something. Two sets of ears are better than one.

Even though the location is kind of far from where my house is. I still make that travel with no hesitation because I know I will be in good hands. The strength of the staff and Dr. Rhee makes it worth the drive.

Fertility can be a sensitive, overwhelming subject. VIOS does a great job overall of making sure you are accommodated and comfortable. We did have one negative experience with the front desk, but when we shared with VIOS, they took immediate action and we felt they handled the situation properly. We also felt confident that the isolated experience we had with one individual was not reflective of VIOS.

Dr. Cooper and 90% of her nurses are wonderful and I couldn’t describe a single negative thing about them and that’s what keeps me coming back to Vios. As far as the other staff, mainly the front desk workers could use improvement. They weren’t always friendly and welcoming. I feel there is a lack of communication with them. When we first came to Vios we did not receive much help filling out our paperwork to get my records from previous offices. They handed off the papers and we were pretty much on our own to fill it out and figure out what all we needed. There was an incident where my primary insurance was taken off of my account somehow and resulted in a ton of confusion between me, the team, my insurance company and my secondary insurance. It took months before someone finally found the mistake and was able to fix it. When we finally got ahold of the head of the financial department, she was able to help us and was very apologetic.

Insurance was my biggest hurdle. I have 2 insurance coverages and that seemed to make things difficult for some reason in the billing/financial dept. I did have someone reach out and i feel like she took care of the issues.

All staff was very friendly. The clinic has every patient do all lab work in house which originally seemed like a chore for me given that we live 2 hours from the clinic, however, all our test results were back same day so I came to like having labs done there despite the drive. The clinic does an excellent job monitoring patient progress with regular ultrasounds and lab work which I found comforting as well.

I think the online system could be updated to be more user friendly. I should be able to upload documents easily. The clinic is friendly. They are a very busy clinic. I am glad they opened up another clinic in the area to help with the overloaded staff.

Vios is relatively new, and they're busy! But that doesn't take away from your care! They do occasionally run late for appointments, whether its monitoring or a follow up, but what doctors office doesn't? A big strength for me is that they do everything at their Swansea location! I already travel over an hour to the office, so it is great that no more additional travel to other facilities is necessary.