Kindbody - St. Louis

5 doctors work here

Rated 9.3
Strongly recommend: 81%Neutral: 15%Don't recommend: 4%9.3
81% strongly recommend
85 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.3
9.3
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.2
9.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
8.4
8.4
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
8.1
8.1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

O'Fallon
5551 Winghaven Blvd
O'Fallon, MO 63368
St. Louis
347 North Lindbergh Blvd
Creve Coeur, MO 63141
Swansea
6 Bronze Pointe
Swansea, IL 62226
Show 1 more

85 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
9
NPS
7
Age 38
1 IVF
Anovulation
Tubal Blockage
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr Purdy is amazing! I would have loved for her to see me more often during my treatments. Instead I only saw her once during monitoring, and then again at egg retrieval...I wasn’t told the actual protocol. This is another thing that I wish had been discussed thoroughly with me. I was just told to start medications after baseline assessment. I was started on follistim and menopur to begin stimulating my ovaries to mass produce.
I received a financial breakdown of covered services [at Vios Fertility Institute]...The clinic has 3 locations but only 1 that performs transfers and procedures of the such. It is usually quite busy and appointments were always running behind schedule. The clinic felt cold especially in the waiting areas. Not warm and cozy like you would expect. Also I found it not to be the cleanest. The lobby has photos of cute little babies that have been conceived using IVF but I didn’t feel any relation as none were African American. I would love to see a more cleaner, diverse, warm, and inviting clinical area.
How was your experience with MacKenzie Purdy at Kindbody - St. Louis?
Dr Purdy is amazing! I would have loved for her to see me more often during my treatments. Instead I only saw her once during monitoring, and then again at egg retrieval. I also had one teleheath visit with Dr. Purdy. All other visits were handled by other physicians in the practice and because there were lots of patients to see during the COVID-19 pandemic I always felt I had no communication or education on how to administer medications, the IVF process and what to expect. I was constantly googling or watching YouTube videos for answers. Not good.
What's one piece of advice would you give a prospective patient of MacKenzie Purdy at Kindbody - St. Louis?
The advice that I would give is to always do your research. Know that the process is very emotionally, physically and financially draining on both partners. There aren’t any guarantees with IVF so it is important to understand and prepare for that. Know all of your options and choose what’s best for you!
During treatment, were you treated like a number or a human with MacKenzie Purdy at Kindbody - St. Louis?
On several occasions I wasn’t seen by my doctor but by other doctors in the office. My doctor was very good at explain things but the other physicians would just do their duty and not answer questions. I felt I was just a task to them as I wasn’t “their” patient.
Describe the protocols MacKenzie Purdy used in your cycles at Kindbody - St. Louis and their degree of success.
I wasn’t told the actual protocol. This is another thing that I wish had been discussed thoroughly with me. I was just told to start medications after baseline assessment. I was started on follistim and menopur to begin stimulating my ovaries to mass produce. After a few days cetrotide was started. I was told this was to prevent me from ovulating. I continued this regimen until told to trigger with hcg two nights before egg retrieval. I was told the hcg would mature the follicles in preparation for retrieval.
Describe your experience with the nursing staff at Kindbody - St. Louis.
The nurses seemed very busy all the time. I didn’t get educated on procedures and what to expect especially with medications. I was told to watch videos. Amy, my nurse at egg retrieval and also at transfer was amazing! She took the time to explain everything to me and she was very warm and personable. Also the lab techs were amazing! Always very friendly.
Describe your experience with Kindbody - St. Louis.
The clinic has 3 locations but only 1 that performs transfers and procedures of the such. It is usually quite busy and appointments were always running behind schedule. The clinic felt cold especially in the waiting areas. Not warm and cozy like you would expect. Also I found it not to be the cleanest. The lobby has photos of cute little babies that have been conceived using IVF but I didn’t feel any relation as none were African American. I would love to see a more cleaner, diverse, warm, and inviting clinical area.
Describe your experience with your monitoring appointments at Kindbody - St. Louis.
I took A LOT of days off work for monitoring. I missed A LOT of pay due to this. I was only able to schedule appointments on Monday, Wednesday and Friday as this is the monitoring schedule for VIOS. Well I work Monday, Wednesday and Fridays from 5am-5:30pm as a dialysis nurse and this conflicted horribly with my work schedule. Unable to get any other days I had to take a leave of absence from work to get through stimulation, egg retrieval and transfer. Not happy about the inability to have flexibility in monitoring schedules and times.
Describe the costs associated with your care under MacKenzie Purdy at Kindbody - St. Louis.
I was referred to VIOS by my insurance provider and WINFERTILITY. I received a financial breakdown of covered services. Although it states covered I have been charged for lab services totaling $2000 and medications approximately $300 also I am charged a copay for doctor visits, $50 each visit. Not yet sure what will be sent to me as I just completed egg retrieval, transfer and cryoperservation of 1 embryo. We shall see.
Describe MacKenzie Purdy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - St. Louis.
I agreed with the decision to transfer the 1 grade 4AB embryo on day 5. I had 1 expanded blast, 2 morulas, and 3 early blast. So on day 5 we transferred the best quality embryo. On day 6 4 of the 5 embryos arrested and 1 developed to a expanded blast grade 4AB. That embryo has been frozen.
What specific things went wrong at Kindbody - St. Louis?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Kindbody - St. Louis.
Upon first consult I was called and the representative had my patient and partner information totally incorrect. Secondly, there was a 3-4 month delay and missed chances for cycle due to the clinics inability to get my medical records from previous providers. It kept getting totally mishandled. Finally when starting my cycle I had to get an emergency dose of cetrotide from the clinic because this prescription was not called in properly. I have an allergy to latex and was unable to use the medication ganarelix which was called in. Thankfully this was caught by the pharmacist. Several times I wanted to use another provider but VIOS was the only covered infertility specialist with my insurance provider. Supposedly. I am still receiving bills that have been unpaid by insurance and stated as not covered.
9
Doctor
MacKenzie Purdy
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
7
Clinic
Kindbody - St. Louis
O'Fallon
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
9
NPS
10
Age 29 - 30
1 Embryo Freezing
European
Income $100K - $199K
Doctor
Only Doc Seen
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Every time I met with Dr Purdy she was up to date on my history and somewhat unique situation. She helped us determine what treatment possibilities were and execute them when we could both timing wise and financially...Dr Purdy was able to adjust my medication dosing for what I had on hand and was in contact through her nurses within an hour of my panicked phone calls. At the retrieval she was personable and I felt completely comfortable through the entire process...
Vios O'Fallon was super comfortable the entire time we were there. The receptionist knew me as soon as I walked in to get me checked in and I was always brought back to testing or monitoring quickly...My primary nurse was very punctual and called every day of monitoring at the same time. She went over my protocol in an easy to understand way and kept my calendar posted on my portal for easy reference....
How was your experience with MacKenzie Purdy at Kindbody - St. Louis?
Dr Purdy was great at our initial consult on explaining the testing required and timelines to expect. At our follow up she went over all of our numbers in detail and gave us odds of successful retrieval and fertilization. She didn;t have all of our numbers ahead of the appointment as some reults came in just as the appointment startedbut she still was able to review them and explain them to us at that appointment time. While we were very happy with her and the results we were not quite ready to start treatment at that time due to other factors and she was able to set up a follow up for when we felt we would be more ready. At that follow up we again went over the details of what to expect during the retrieval process and she also was able to coordinate care with my cardiologist to change my other medications during the retrieval cycle. After that I dealt primarily with the clinic staff but when multiple snow storms delayed medication deliveries multiple times Dr Purdy was able to adjust my medication dosing for what I had on hand and was in contact through her nurses within an hour of my panicked phone calls. At the retrieval she was personable and I felt completely comfortable through the entire process. While our retreival resulted in fewer eggs than we had hoped she was able to discuss our results and PGT testing at our final follow up comfortably and made us feel comfortable with the future possibilities and odds of having a successful pregnancy.
What's one piece of advice would you give a prospective patient of MacKenzie Purdy at Kindbody - St. Louis?
Though Dr Purdy was great with our situation and waiting to initiate treatment until after consulting my cardiologist I do feel like she is best when moving quickly so be ready to go as soon as you meet with her becuase things move fast.
During treatment, were you treated like a number or a human with MacKenzie Purdy at Kindbody - St. Louis?
Dr Purdy and everyone at the clinic knew me by name every time I walked into the clinic. Every time I met with Dr Purdy she was up to date on my history and somewhat unique situation. She helped us determine what treatment possibilities were and execute them when we could both timing wise and financially
Describe the protocols MacKenzie Purdy used in your cycles at Kindbody - St. Louis and their degree of success.
I was using Gonal-f nightly, Menopur nightly but my dosage was increased early in my cycle. An antagonist was started in the morning on day 5, and my trigger was HCG. I was also using an injectable blood thinner Enoxaparin during the cycle so mostly my side effects were bruising, though I was also bloated and somewhat irritable during the cycle. My cycle last 15 days before the transfer and resulted in 9 eggs, 6 mature and 5 which fertilized. All 5 reached blast but 2 were PGT abnormal.
Describe your experience with your nurse at Kindbody - St. Louis. (Assigned nurse: Lexi)
My primary nurse was very punctual and called every day of monitoring at the same time. She went over my protocol in an easy to understand way and kept my calendar posted on my portal for easy reference. The nurses in the clinic every morning were good at predicting the plan and keeping me scheduled as I should be
Describe your experience with Kindbody - St. Louis.
Vios O'Fallon was super comfortable the entire time we were there. The receptionist knew me as soon as I walked in to get me checked in and I was always brought back to testing or monitoring quickly. The phlebotomists were freindly and very comforting. My husband is terrified of needles but they were able to keep even him calm and comfortable through his lab testing. The ultrasounds technicians were all great and kept me very comfortable. We visited 2 ifferent locations through our cycle and each office was comfortable, professional and clean.
Describe the costs associated with your care under MacKenzie Purdy at Kindbody - St. Louis.
We were presented with various package prices for retrieval and transfer cycles. This was the only miscommunication we experienced with the clinic, they initially provided us the prices for a non-third party package. When I questioned this they apologized for the mistake, provided the correct package details and offered a discount on their best package. We ended up paying 11000$ for the retrieval cycle and the transfer we have not done yet is quoted at about 6000$ but I'm not 100% sure on that number not having paid it yet
Describe MacKenzie Purdy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - St. Louis.
We have not yet reached transfer stage, but we are looking for a gestational carrier and our agency recommends SET only
9
Doctor
MacKenzie Purdy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - St. Louis
O'Fallon
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 38 - 39
Endometriosis
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Klenov is an excellent listener. She is very thorough and patient. She explains each step of the treatment process and listens to all of your concerns...cares about not only your fertility wellness but your wellness as a person. She wants to make sure that you are emotionally and mentally well during the treatment process. I can't think of any weaknesses. I would recommend her to anyone experience infertility.
Erica [nurse at Vios Fertility Institute] was very compassionate. She responded to all of my messages in a timely manner and made sure that I understood all instructions...Everyone that I have encountered at this clinic is awesome including the lab workers, front desk, ultrasound techs, nurses and doctors. The only thing I would want to see changed is the availability for later appointments due to my schedule.
How was your experience with Violet Klenov at Kindbody - St. Louis?
Dr. Klenov cares about not only your fertility wellness but your wellness as a person. She wants to make sure that you are emotionally and mentally well during the treatment process. I can't think of any weaknesses. I would recommend her to anyone experience infertility.
What's one piece of advice would you give a prospective patient of Violet Klenov at Kindbody - St. Louis?
To be open and flexible
During treatment, were you treated like a number or a human with Violet Klenov at Kindbody - St. Louis?
Dr. Klenov is an excellent listener. She is very thorough and patient. She explains each step of the treatment process and listens to all of your concerns.
Describe the protocols Violet Klenov used in your cycles at Kindbody - St. Louis and their degree of success.
I have not started treatment yet. I will be starting ivf soon.
Describe your experience with your nurse at Kindbody - St. Louis. (Assigned nurse: Erica )
Erica was very compassionate. She responded to all of my messages in a timely manner and made sure that I understood all instructions.
Describe your experience with Kindbody - St. Louis.
Everyone that I have encountered at this clinic is awesome including the lab workers, front desk, ultrasound techs, nurses and doctors. The only thing I would want to see changed is the availability for later appointments due to my schedule.
Describe the costs associated with your care under Violet Klenov at Kindbody - St. Louis.
I have not started treatment yet, so I am not sure. So far I have only been responsible for my specialist office visit copay. Genetic testing was completely covered by insurance.
Describe Violet Klenov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - St. Louis.
I have not discussed this with my doctor yet, because I am waiting to do an egg retrieval.
10
Doctor
Violet Klenov
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - St. Louis
O'Fallon
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 28 - 29
Unexplained
Black or African-American
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Mackenzie Purdy is passionate and considerate about her patients. She strives to give the best options of our fertility journey. You can tell she loves what she does. And continues to give us a break down of each procedure and or cost...Each treatment and or procedure I was giving she told me results and if something was abnormal she told me how I could fix it...
Clinic [Vios Fertility Institute] is very organized and punctual when providing patient care. They show compassion for their team that is under your care. If you need anything they go above and beyond with giving you just that...Nurses staff are very welcoming when you enter the room with a smile on their face...give us a break down of each procedure and or cost...
How was your experience with MacKenzie Purdy at Kindbody - St. Louis?
Mackenzie Purdy is passionate and considerate about her patients. She strives to give the best options of our fertility journey. You can tell she loves what she does. And continues to give us a break down of each procedure and or cost.
What's one piece of advice would you give a prospective patient of MacKenzie Purdy at Kindbody - St. Louis?
Mackenzie Purdy is passionate.
During treatment, were you treated like a number or a human with MacKenzie Purdy at Kindbody - St. Louis?
Doctor gave us good options and opinions on what our next step will be.
Describe the protocols MacKenzie Purdy used in your cycles at Kindbody - St. Louis and their degree of success.
Each treatment and or procedure I was giving she told me results and if something was abnormal she told me how I could fix it.
Describe your experience with the nursing staff at Kindbody - St. Louis.
Nurses staff are very welcoming when you enter the room with a smile on their face.
Describe your experience with Kindbody - St. Louis.
Clinic is very organized and punctual when providing patient care. They show compassion for their team that is under your care. If you need anything they go above and beyond with giving you just that.
Describe the costs associated with your care under MacKenzie Purdy at Kindbody - St. Louis.
The cost varies depending on your treatment of care, for example genetic testing costed $300.
10
Doctor
MacKenzie Purdy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - St. Louis
O'Fallon
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2021, Successful
NPS
10
NPS
10
Age 29 - 31
3 IUI
1 IVF
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Rhee suggested doing a single transfer based on the fact that she believed it would have a higher chance of being successful...[she] made it a point to give us her undivided attention when she was with us and answered any questions we had, no matter how small they may have been. I knew what was coming with every treatment and procedure and felt so very well taken care of every time I was in that office.
All of the nurses were there to answer questions in a timely manner when I called (which I did a lot) and were able to give me answers that made me feel more involved in the process...I feel that everyone at VIOS worked well together and communicated in a way that is beneficial to their patients, no matter which office you have to go to. Each office is staffed with highly qualified nurses and front desk assistants.
How was your experience with Julie Rhee at Kindbody - St. Louis?
From our initial appointment, Dr. Rhee made it a point to give us her undivided attention when she was with us and answered any questions we had, no matter how small they may have been. I knew what was coming with every treatment and procedure and felt so very well taken care of every time I was in that office.
What's one piece of advice would you give a prospective patient of Julie Rhee at Kindbody - St. Louis?
Trust her. She is amazing.
During treatment, were you treated like a number or a human with Julie Rhee at Kindbody - St. Louis?
Dr. Rhee always took the time to answer all of my questions and calmed my anxiety when I was worried.
Describe the protocols Julie Rhee used in your cycles at Kindbody - St. Louis and their degree of success.
Whatever Dr. Rhee's reasonings were for what she chose to use for us, they worked wonderfully and gave us our baby boy.
Describe your experience with your nurse at Kindbody - St. Louis. (Assigned nurse: Andrea)
All of the nurses were there to answer questions in a timely manner when I called (which I did a lot) and were able to give me answers that made me feel more involved in the process.
Describe your experience with Kindbody - St. Louis.
I feel that everyone at VIOS worked well together and communicated in a way that is beneficial to their patients, no matter which office you have to go to. Each office is staffed with highly qualified nurses and front desk assistants.
Describe the costs associated with your care under Julie Rhee at Kindbody - St. Louis.
VIOD had very reasonable plans that were easily broken down to see what the funds went towards.
Describe Julie Rhee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - St. Louis.
Dr. Rhee suggested doing a single transfer based on the fact that she believed it would have a higher chance of being successful.
10
Doctor
Julie Rhee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - St. Louis
O'Fallon
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
10
Age 38 - 39
2 IVF
Unexplained
European
Income $50K - $99K
Operations
2nd of 2 Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
she [Dr. Rhee] explains things in a way where I can understand. She is straight forward but also with a little compassion so that is more of what I need as a patient rather than beating around the bush. She seems to have much experience and had adjusted my plan based on me...Dr. Rhee wasn't afraid to tell me the news of if my lining wasn't where it needed to be, we were going to have to wait another month for my period cycle and body to try again before implantation. I appreciate that honesty...Although very knowledgeable and factual she asked about my feelings and how I was when we had appointments....
The clinic [Vios Fertility Institute] moved from the hospital location to a free standing building while in the middle of my cycles. It looks fresh and modern... I also like how they have a single lamp in the rooms, its relaxing instead of intense LED lights in your face as you are getting monitored...The cost was per round (visits, monitoring, retrieval, and transfer) was all included in once cost around $14500. The medication was separate cost and that was between $5-$7k extra depending on what you take and how often...
How was your experience with Julie Rhee at Kindbody - St. Louis?
Dr. Rhee was fantastic (still in the middle of a cycle), and she explains things in a way where I can understand. She is straight forward but also with a little compassion so that is more of what I need as a patient rather than beating around the bush. She seems to have much experience and had adjusted my plan based on me!
What's one piece of advice would you give a prospective patient of Julie Rhee at Kindbody - St. Louis?
Just ask questions if you don't know or don't completely understand the process. Dr. Rhee will be able to put your mind at ease and explain anything.
During treatment, were you treated like a number or a human with Julie Rhee at Kindbody - St. Louis?
Although very knowledgeable and factual she asked about my feelings and how I was when we had appointments.
Describe the protocols Julie Rhee used in your cycles at Kindbody - St. Louis and their degree of success.
Round 1: We worked with Lupron, Menopur, and Follistem. The Menopur being the main medication we had to monitor my cycle to purchase more viles a day or two at a time as to not go overboard on the med expense, or purchase anything I didn't need. Many blood tests and appointments closer to egg retrieval day. I was actually surprised they had a location open on Sat and Sunday and went to a few appointments on the weekend for monitoring. We retrieved 10 eggs, and 2 made it but after PGT testing, 1 was out of the question for frozen transfer and the other was still available just not 100% recommended due to a missing chromosome. Because I responded well to the medications at least one more round was recommended. They gave me the discounted price since we didn't complete a transfer. Round 2: My medication was slightly adjusted and as usual did the injections. We got to the egg retrieval and I only had 5, where 1 was sent for PGT testing again...but it came back super healthy! This will be the egg we do a frozen transfer soon so at the moment I'm in monitoring stage where they are measuring my uterus lining. Dr. Rhee wasn't afraid to tell me the news of if my lining wasn't where it needed to be, we were going to have to wait another month for my period cycle and body to try again before implantation. I appreciate that honesty.
Describe your experience with your nurse at Kindbody - St. Louis. (Assigned nurse: Alex)
Alex was great and explained/reviewed all next steps I needed to know. Dr. Purdy who performed my transfer was EXCELLENT! She is so nice and bubbly so it eases your mind before you go under during transfer.
Describe your experience with Kindbody - St. Louis.
The clinic moved from the hospital location to a free standing building while in the middle of my cycles. It looks fresh and modern and I actually like this better...Hospitals in general make me anxious! I also like how they have a single lamp in the rooms, its relaxing instead of intense LED lights in your face as you are getting monitored.
Describe the costs associated with your care under Julie Rhee at Kindbody - St. Louis.
The cost was per round (visits, monitoring, retrieval, and transfer) was all included in once cost around $14500. The medication was separate cost and that was between $5-$7k extra depending on what you take and how often. Also, if you do a frozen egg testing, that clinic is not associated so it's about $200 per egg that turns into an embryo. They do offer a discounted 2nd round if the first doesn't work out.
Describe Julie Rhee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - St. Louis.
I believe the clinic is a single embryo transfer but I do not have a positive or negative opinion with that choice.
10
Doctor
Julie Rhee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
9
Age 31
2 IVF
Unexplained
Income $100K - $199K
2nd of 2 Docs
6 IUI With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Purdy went above and beyond to ensure I felt safe, comfortable, and knowledgeable about every single step of my treatment...I felt 100% respected and cared for as a member of the LGBTQ community. In fact, I was never treated any differently, which is what means the most to be. I was treated like any other fertility patient looking for outstanding care....Dr. Purdy was our advocate and our ally and will continue to be as we navigate out next steps after a devastating unanticipated loss...Feeling validated by a physician is rare and when you find it, you cherish it
To say that I’ve been totally pleased and happy with experience with VIOS, outside of medical care, wouldn’t be true. From the start, they are hard to communicate with via phone. Often times the phone will ring and go to the answering machine with no one calling back for hours...The clinical team ALWAYS answered my messages in a timely manner, but not the back of house side including billing and patient care coordinators...I felt 100% respected and cared for as a member of the LGBTQ community. In fact, I was never treated any differently, which is what means the most to be. I was treated like any other fertility patient looking for outstanding care.
How was your experience with MacKenzie Purdy at Kindbody - St. Louis?
Dr. Purdy from the moment we had our initial phone consultation made us feel like her only patients. I appreciated that she had reviewed all of the medical records I had sent to VIOS ahead of my appointment, this just reiterated that she cares about her patients enough to come prepared to appointments. Dr. Purdy coordinated my treatment through a hysteroscopy, 2 egg retrieval’s, one transfer, and one devastating MVA. Dr. Purdy knew our journey had been a tough one before ever coming into her care with 6 failed IUI attempts under our belt. Dr. Purdy knows that my wife and I are very data driven people, so she always was prepared with what the current research says and all percentages. She never made us feel like our countless questions weren’t valid, in fact her typical response was “that’s a great question”, which always brought a quick smile to my face. Feeling validated by a physician is rare and when you find it, you cherish it. Dr. Purdy is always a message away wether that be through the VIOS patient portal system or via her cell phone (another example of how much she cares for her patients). Dr. Purdy was our advocate and our ally and will continue to be as we navigate out next steps after a devastating unanticipated loss.
What's one piece of advice would you give a prospective patient of MacKenzie Purdy at Kindbody - St. Louis?
Don’t be afraid to ask questions, this is YOUR treatment cycle.
During treatment, were you treated like a number or a human with MacKenzie Purdy at Kindbody - St. Louis?
Dr. Purdy went above and beyond to ensure I felt safe, comfortable, and knowledgeable about every single step of my treatment. She let me know I had a voice in this process and was also respectful and patient with my countless clarifying questions.
Describe the protocols MacKenzie Purdy used in your cycles at Kindbody - St. Louis and their degree of success.
IVF cycle 1: birth control, femara, gonal f, menopur, and trigger shot (progesterone oil after retrieval) Egg retrieval 1: 10 retrieved, 7 mature, 2 fertilized, 0 day 5 embryos IVF cycle 2: femara, gonal f, menopur, luprolide, omnitrope, and trigger shot (progesterone oil after retrieval) Egg retrieval 2: 7 retrieved, 5 mature, 3 fertilized, 2 day 5 early blastocysts Transfer 1: 2 day 5 early blastocysts
How competent was MacKenzie Purdy at LGBTQ+ care?
Dr. Purdy was beyond respectful of my female partner and our relationship. She always ensured that my wife knew about my appointments, was present before she began virtual appointments, and fought for her to be in person (COVID restrictions) with me at major milestones in treatment (ultrasounds, transfer, and MVA).
Describe your experience with your nurse at Kindbody - St. Louis. (Assigned nurse: Danielle )
Danielle has been my main nurse thought treatment at VIOS. She is kind, compassionate, highly informed, and funny (which I appreciate more than I can probably describe). Danielle was available 24/7 via her cell phone which proves her commitment to her patients. If it wasn’t me reaching out to her, she was texting me to check in and make sure I was doing okay both physically and emotionally. She supported me emotionally just as much as she did with medication management, ultrasounds, and lab work. Danielle has been an integral part of my team and I hope she remains one as we navigate my next steps.
Describe your experience with Kindbody - St. Louis.
To say that I’ve been totally pleased and happy with experience with VIOS, outside of medical care, wouldn’t be true. From the start, they are hard to communicate with via phone. Often times the phone will ring and go to the answering machine with no one calling back for hours. The billing department has been an absolute nightmare to deal with. At every appointment I am told my balance, but front office staff can never explain to me where the balance came from, just that I owe one. In recent visits, they have been able to print billing statements, so that has alleviated some of my frustrations. I’ve also been asked for a copay about 10 times after explicitly having them rerun my benefits to show a $0 copay. After recently speaking with someone in billing directly, I was told VIOS is in the process of getting a new billing system to streamline this process for patients. She knew exactly my frustrations and validated my every concern. That was definitely a breath of fresh air. In regards to the patient portal, you’re unable to message someone directly, it goes to a “department” name and then gets assigned out from there. The clinical team ALWAYS answered my messages in a timely manner, but not the back of house side including billing and patient care coordinators. On a more positive note, all of the lab technicians and ultrasound technicians have been fantastic to work with. Their professionalism and ability to communicate personally with me made me feel valued and respected by EVERY person on my team. Remembering me from previous visits means a lot to me because I certainly remember each of them. In all, with VIOS working to solve the billing issues, I would still highly recommend them to anyone I know. Their doctors, nurses, lab techs, and ultrasound technicians make an amazing and incredible team that I am proud and lucky to have met.
Describe the costs associated with your care under MacKenzie Purdy at Kindbody - St. Louis.
1 retrieval with 2 transfers: $12,500 1 retrieval: $8,800 $50 co pay per visit including ultrasounds and doctor visits until out of pocket spending maximum had been reached, then $0. Medications ranged from $800 (not covered by insurance) to $0-45 (when covered by insurance)
Describe MacKenzie Purdy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - St. Louis.
After our second retrieval, we had 2 early blastocysts after 5 days. Early blastocysts meaning they weren’t quite mature enough to be given a true grading. Dr. Purdy advised we transfer both because of this. Had they been mature, she would have advised a single transfer. Dr. Purdy informed us that there was a 60% chance of pregnancy with a 15% chance of multiples with transferring both early blastocysts.
How competent was Kindbody - St. Louis at LGBTQ+ care?
I felt 100% respected and cared for as a member of the LGBTQ community. In fact, I was never treated any differently, which is what means the most to be. I was treated like any other fertility patient looking for outstanding care.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at Kindbody - St. Louis.
We used donor sperm from Fairfax Cryobank. VIOS provided us with a list of recommended banks which helped us find the perfect donor. After purchasing through Fairfax, the delivery was sent directly to VIOS who handled EVERYTHING from there. All I had to do was confirm my donor number at the time of my retrieval. I appreciated this smooth process.
10
Doctor
MacKenzie Purdy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 39
1 IUI
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Purdy was warm and I never felt rushed with her. I felt that I had plenty to time to ask all the questions I needed about every step of the way and she was happy to answer...I'm an older mother and we talked about the options of IVF or IUI. I opted to try IUI first...I loved that she is open to talking about the latest research on fertility and how to best prepare my body prior to pregnancy and during.
With the way that Vios works, I never actually met my nurse. I would come in for scans and the nurse would follow up via phone. She was wonderful when I spoke to her...The only downside to Vios is communication. When I would call, I never got a live person on the phone and would have to leave a message...You can also communicate through their portal. The turn around time is quicker, but still a challenge at times when you wish you could have a quicker answer.
How was your experience with MacKenzie Purdy at Kindbody - St. Louis?
I was so pleased with Dr. Purdy. I wish she was my regular OB so I could continue seeing her. Throughout the entire process I felt like I could ask her whatever questions that came up and she was happy to answer them. I loved that she is open to talking about the latest research on fertility and how to best prepare my body prior to pregnancy and during.
What's one piece of advice would you give a prospective patient of MacKenzie Purdy at Kindbody - St. Louis?
Lean into what Dr. Purdy suggests. She knows what she is doing. Obviously, ask the questions you have and she will answer them. I had concerns with multiples and we talk about adjusting protocol so I would have the best chance of conceiving while reducing the risk of multiples.
During treatment, were you treated like a number or a human with MacKenzie Purdy at Kindbody - St. Louis?
Dr. Purdy was warm and I never felt rushed with her. I felt that I had plenty to time to ask all the questions I needed about every step of the way and she was happy to answer. I felt like I could completely trust her.
Describe the protocols MacKenzie Purdy used in your cycles at Kindbody - St. Louis and their degree of success.
I'm an older mother and we talked about the options of IVF or IUI. I opted to try IUI first. Prior to my first cycle, I did all the lab work, got an HSG, and everything was in order. We moved forward with do a combination cycle of letrozole and follistim for my IUI cycle. This helped produce the mature follicles I needed and wasn't ask risky as a full injectable cycle.
Describe your experience with your nurse at Kindbody - St. Louis. (Assigned nurse: Kristen)
With the way that Vios works, I never actually met my nurse. I would come in for scans and the nurse would follow up via phone. She was wonderful when I spoke to her. She was knowledgable on everything I asked. The struggle is with the system Vios has with emailing through the portal and calling. It's a challenge to hear from someone quickly.
Describe your experience with Kindbody - St. Louis.
The only downside to Vios is communication. When I would call, I never got a live person on the phone and would have to leave a message. Sometimes I wouldn't hear from them until the next day, which can be problematic if it is cycle related and time sensitive. You can also communicate through their portal. The turn around time is quicker, but still a challenge at times when you wish you could have a quicker answer. If this problem was remedied, I would be overall very pleased.
Describe the costs associated with your care under MacKenzie Purdy at Kindbody - St. Louis.
I did not have fertility benefits with my insurance. I spent a total of $5500. This included my diagnositic testing, genetic testing, HSG, medications, IUI, Baseline, monitoring. Again, insurance did not cover any of this.
10
Doctor
MacKenzie Purdy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 51
Surrogacy
European
East Asian
Engineer
2nd of 4 Docs
12 IVF With Other Docs
12 Egg Freezing With Other Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Cooper was very upfront and kind with us, explaining all the process of transfer to a surrogate (our 2nd one with their clinic, the 1st surrogate got covid and dropped out before starting treatment). Dr Cooper did all the medical screening and checking, and took our frozen embryo and placed it in the right spot...Dr Cooper showed vast experience, guided us through the process did all the relevant evaluations and helped us in the process of transferring our day 5 frozen embryo to a surrogate resulting in a good pregnancy and graduating to OB care...
Staff [at Kindbody] was excellent at communications but sometimes pointed at the portal and was not very clear where on the portal things were (its a pretty bad interface, but its sort of industry standard, several clinics we've worked with use the same provider)...they have several locations in the area, and are part of a bigger network...It makes it a bit of a big company, sometimes you deal with people that are not at the location you think they are...They do have a lot of customers, so it can be a bit difficult to get in touch with them...
How was your experience with Amber Cooper at Kindbody - St. Louis?
Dr Cooper showed vast experience, guided us through the process did all the relevant evaluations and helped us in the process of transferring our day 5 frozen embryo to a surrogate resulting in a good pregnancy and graduating to OB care.
What's one piece of advice would you give a prospective patient of Amber Cooper at Kindbody - St. Louis?
Dr Cooper is excellent, we also met with other doctors at her clinic early on (Dr Klenov and Purdy - all of them excellent). I think the biggest problem was getting timely communications with the nursing staff. The portal is a bit obscure to use and one time we had documents in a place nobody expected them, and were missed by us. So the recommendation is to be very alert to communications and diligently follow up if you don't know exactly what to look for (and where) on the portal.
During treatment, were you treated like a number or a human with Amber Cooper at Kindbody - St. Louis?
Dr Cooper was very upfront and kind with us, explaining all the process of transfer to a surrogate (our 2nd one with their clinic, the 1st surrogate got covid and dropped out before starting treatment). Dr Cooper did all the medical screening and checking, and took our frozen embryo and placed it in the right spot. Weeks after we have a positive pregnancy and have graduated from her IVF clinic care to the OB.
Describe the protocols Amber Cooper used in your cycles at Kindbody - St. Louis and their degree of success.
It was lupron, estrace and progesterone injections.
Describe your experience with your nurse at Kindbody - St. Louis. (Assigned nurse: Brittney)
Staff was excellent at communications but sometimes pointed at the portal and was not very clear where on the portal things were (its a pretty bad interface, but its sort of industry standard, several clinics we've worked with use the same provider).
Describe your experience with Kindbody - St. Louis.
We picked that clinic because originally we had a surrogate nearby, and the clinic was highly rated. We shipped an embryo to transfer to that surrogate, but she got covid before we even closed on the legal paperwork. We found another surrogate but liked the treatment we got with vios, so we stuck with them. We intially worked with Dr Klenov, then Dr Purdy (when Klenov went on leave) and eventually Dr Cooper, the lead doctor. Strengths: they have several locations in the area, and are part of a bigger network (was vios, now bigger with kindbody). It makes it a bit of a big company, sometimes you deal with people that are not at the location you think they are. In the St Louis area, I think they have 3 locations. Also: we specifically picked a clinic in IL (even though here its listed as Missouri, but the clinic is in swansea IL, across the border) because of the concerns we had early on with the Roe v Wade decision, not only on abortion, but since many medicines overlap with IVF, we wanted a clinic in a solid pro-ivf state. They do have a lot of customers, so it can be a bit difficult to get in touch with them.
Describe the costs associated with your care under Amber Cooper at Kindbody - St. Louis.
Don't remember exactly, but it was around $4500 for the embryo transfer I think.
Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - St. Louis.
no comments, we did single embryo transfer because we only had 1 and it was pgt tested, and the surrogate wanted single embryo transfer.
What specific things went wrong at Kindbody - St. Louis?
  • Provided conflicting information
Describe the specific things that went wrong at Kindbody - St. Louis.
We had one case of the clinic putting a document in one part of the portal while saying it was in a different part of the portal, it took time to solve that (specifically, the calendar of meds to take, at first it was in the documents section, then when finalized it was never updated there, rather in the "calendar" section, and it was unclear which one was the correct one (in fact, it was unclear we should look at the "calendar" and ignore the calendar that was uploaded to the documents section). This did cause a delay, but they worked with us to re-set the protocol and we ended up with a better outcome.
10
Doctor
Amber Cooper
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 41
1 IVF
Anovulation
PCOS
Poor Egg Quality
Uterine Fibroids
European
Income $50K - $99K
3rd of 3 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Klenov wants us to try for 3 embryos due to my age...I have PCOS, so while my ovarian reserve is high, due to my age the quality is not great. Dr. Klenov explained how this was beneficial in that we would be able to retrieve more due to this...We are in the process now of another retrieval cycle and they have adjusted to add the medication Omnitrope and the OTC COq10 to help with oocyte quality...
[the Vios Fertility nurse] is very responsive and communicates with us about any issues we have...The only negative I could even say has to do with the financial department. They are slow to respond and dont seem to have great communication with the actual clinic side...Medication for egg retrieval was about $16,000. The retrieval itself was another $16,000. PGT was $200 per egg and lab fees and shipping was $1200
How was your experience with Violet Klenov at Kindbody - St. Louis?
She is one of the nicest and compassionate doctors I have ever had. It was a complete 180 from my previous fertility experience with another doctor. I am so glad I made the change and would recommend anyone even thinking of going here to make the decision.
What's one piece of advice would you give a prospective patient of Violet Klenov at Kindbody - St. Louis?
Be up front with your fears and concerns. She is excellent about helping you work through them.
During treatment, were you treated like a number or a human with Violet Klenov at Kindbody - St. Louis?
Everyone at the clinic is extremely caring and friendly. When I had to go under anesthesia they played my favorite music, and Dr. Klenov held my had as I went under.
Describe the protocols Violet Klenov used in your cycles at Kindbody - St. Louis and their degree of success.
I have PCOS, so while my ovarian reserve is high, due to my age the quality is not great. Dr. Klenov explained how this was beneficial in that we would be able to retrieve more due to this. I was on Gonal-F for 2 weeks and Menopur for 2 weeks. I started Cetrotide 4 days in for 10 days and finished it all with a trigger shot of Lupron twice. Upon retrieval they were able to get 35 eggs. Of those, 24 fertilized. Of the 24, 12 started developing, but 7 had dark cytoplasm due to being over mature. 5 made it to day 3, but only 2 made it to the end. We were recommended to do PGT testing due to my age, 41. They found one showed trisomy 13, which would have resulted in a miscarriage. The last embryo is currently cryostored. We are in the process now of another retrieval cycle and they have adjusted to add the medication Omnitrope and the OTC COq10 to help with oocyte quality. We hope to get at least a couple more euploid embryos due to this. We cried over each little baby lost in the process, but are happy to have our one little embryo so far. Dr. Klenov and Alex have been nothing but amazing.
Describe your experience with your nurse at Kindbody - St. Louis. (Assigned nurse: Alex)
Alex has been great. She is very responsive and communicates with us about any issues we have. We bother her way too much with questions and she is always happy to answer them. When we lost all but 1 embryo she was extremely compassionate about the situation and showed amazing empathy.
Describe your experience with Kindbody - St. Louis.
The nursing team and the doctors are all amazing. Dr Purdee did our egg retrieval and was very friendly and welcoming. The only negative I could even say has to do with the financial department. They are slow to respond and dont seem to have great communication with the actual clinic side. The nurse team had all my insurance set up and perfect, while the financial team woild take weeks to answer questions, not respond, or send generic responses with billing quotes that did not apply to me.
Describe the costs associated with your care under Violet Klenov at Kindbody - St. Louis.
Medication for egg retrieval was about $16,000. The retrieval itself was another $16,000. PGT was $200 per egg and lab fees and shipping was $1200. All but the PGT, lab fees, and shipping was covered by my insurance.
Describe Violet Klenov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - St. Louis.
Dr. Klenov wants us to try for 3 embryos due to my age. We were told with 3 euploid embryos we would have around a 90% chance of sucessful implantation of at least 1.
10
Doctor
Violet Klenov
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2021 - 2022, Unknown Success
NPS
7
NPS
8
Age 32 - 33
1 IUI
PCOS
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
Dr. Rhee was knowledgeable and kind. She was happy to answer questions and made sure we knew our options. She was honest about success rates of IUI and also gave us ballpark figures for our treatment options, which I appreciated because sometimes doctors will not divulge this information...Dr. Rhee is lovely, but you will probably never meet her in person (at least for an IUI). We had our appts with her regarding testing results and our initial meeting via zoom and she was not there for any of the IUI appointments.
The [Vios Fertility Institute] clinic is convenient and new. It’s really nice on the inside. I get strange vibes from the front desk folks. They seem distracted and sometimes (though rarely) annoyed by patients. They seem to assume people will know what’s going on sometimes and aren’t as thorough in their communication as they could be...I love the nursing staff. I feel welcomed and cared for every time I come. They are compassionate and friendly, and they understand how stressful and scary this is for patients.
How was your experience with Julie Rhee at Kindbody - St. Louis?
Dr. Rhee was knowledgeable and kind. She was happy to answer questions and made sure we knew our options. She was honest about success rates of IUI and also gave us ballpark figures for our treatment options, which I appreciated because sometimes doctors will not divulge this information.
What's one piece of advice would you give a prospective patient of Julie Rhee at Kindbody - St. Louis?
Dr. Rhee is lovely, but you will probably never meet her in person (at least for an IUI). We had our appts with her regarding testing results and our initial meeting via zoom and she was not there for any of the IUI appointments.
During treatment, were you treated like a number or a human with Julie Rhee at Kindbody - St. Louis?
Dr. Rhee took her time explaining things and made sure many times we didn’t have questions. She also made suggestions based on our concerns that would help us feel more at ease.
Describe the protocols Julie Rhee used in your cycles at Kindbody - St. Louis and their degree of success.
We have unexplained fertility so we decided to try IUI first. She told us that made sense since there wasn’t an obvious reason why IUI would be a bad choice. We have only tried IUI once and it didn’t work. She told us IUI only has a ~10% chance of working so we were prepared for something like that to happen.
Describe your experience with your nurse at Kindbody - St. Louis. (Assigned nurse: Mandy)
I love the nursing staff. I feel welcomed and cared for every time I come. They are compassionate and friendly, and they understand how stressful and scary this is for patients.
Describe your experience with Kindbody - St. Louis.
The clinic is convenient and new. It’s really nice on the inside. I get strange vibes from the front desk folks. They seem distracted and sometimes (though rarely) annoyed by patients. They seem to assume people will know what’s going on sometimes and aren’t as thorough in their communication as they could be.
Describe the costs associated with your care under Julie Rhee at Kindbody - St. Louis.
My IUI costs were approximately $3,000.
Describe Julie Rhee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - St. Louis.
Not applicable
What specific things went wrong at Kindbody - St. Louis?
  • Failed to convey critical information
Describe the specific things that went wrong at Kindbody - St. Louis.
During my IUI cycle I wasn’t told when to begin my suppositories. I was told at the beginning of the cycle but not again after the actual insemination. This wasn’t a huge deal because I just sent a message and they got back to me that day.
7
Doctor
Julie Rhee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2020 - 2021, Successful
NPS
10
NPS
10
Age 40 - 41
Donor Eggs
Diminished Ovarian Reserve
Unexplained
European
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
From our first meeting to our last, she [Dr. Rhee] was always compassionate, attentive, and very thorough. We always felt at ease during what can be a stressful process...She got to know my husband and I, and would remember details of our lives outside of our fertility treatment. She never made us feel rushed as we asked clarifying questions about our treatment or just asked general questions while in the early weeks of pregnancy. ..
This clinic [Kindbody] is very comfortable and the staff is extremely professional. They were very responsive, immediately answering any questions via phone or email. They also got me in on the same day for an ultrasound both times that I had bleeding in early pregnancy…even on a Sunday...All of the nurses were kind and gentle and always explained everything they were doing...
How was your experience with Julie Rhee at Kindbody - St. Louis?
Dr. Rhee was specifically recommended to me by my OBGYN when tests showed I had post menopausal numbers when my blood work came back. It’s the best referral I have ever received. From our first meeting to our last, she was always compassionate, attentive, and very thorough. We always felt at ease during what can be a stressful process.
What's one piece of advice would you give a prospective patient of Julie Rhee at Kindbody - St. Louis?
Ask as many questions as needed. There is no such thing as a dumb question. We often asked for more information or clarification as we discussed tests, results, options, and procedures. We would sometimes have her explain things further and I am sure, though she was repeating herself, she was always very patient with us and seemed happy to help.
During treatment, were you treated like a number or a human with Julie Rhee at Kindbody - St. Louis?
She got to know my husband and I, and would remember details of our lives outside of our fertility treatment. She never made us feel rushed as we asked clarifying questions about our treatment or just asked general questions while in the early weeks of pregnancy. We always felt Like she was on our side and always felt like we could ask her anything at anytime…even questions about our transition to my regular OBGYN.
Describe the protocols Julie Rhee used in your cycles at Kindbody - St. Louis and their degree of success.
We started with bloodwork and an ultrasound. We then had a procedure to remove a polyp in my uterus. Next I took a pill to get my period started, then went on birth control pills to regulate my cycle. After that we selected an egg donor, my husband provided sperm for analysis and we started an estrogen pill, patch and progesterone injections. Eventually, it was time for another sperm sample to fertilize the donor eggs, 2 made it to 5 day blastocysts. We did a fresh transfer that resulted in the birth of our first child!
Describe your experience with the nursing staff at Kindbody - St. Louis.
All of the nurses were kind and gentle and always explained everything they were doing.
Describe your experience with Kindbody - St. Louis.
This clinic is very comfortable and the staff is extremely professional. They were very responsive, immediately answering any questions via phone or email. They also got me in on the same day for an ultrasound both times that I had bleeding in early pregnancy…even on a Sunday!
Describe Julie Rhee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - St. Louis.
The doctor had a strong preference to only transfer one embryo, which is what we wanted anyhow.
10
Doctor
Julie Rhee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
9
NPS
10
Age 31
1 Fertility Medications
Unexplained
European
Income $100K - $199K
Teacher
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Cooper] has always been kind and willing to offer any additional resources to ensure that this process is doable...I have been very impressed with Dr. Cooper and how personable she has been...Come with questions--Dr. Cooper is eager to answer them and make sure you truly understand the process...greeted us with as much warmth and enthusiasm this time around as she did back then...
[at Kindbody] The portal is a wonderful asset. I also really enjoyed the interactive videos that were meant to inform patient about the process. This helped me to feel more prepared for my IVF cycle. I love having my own assigned nurse-- I feel like I have built a relationship with her and can ask questions that would normally be uncomfortable for me to ask...Every question I have, she [nurse] answers with the same amount of importance, no matter how minor it may be...
How was your experience with Amber Cooper at Kindbody - St. Louis?
Dr. Cooper seems to be very knowledgeable on the IVF process as a whole. It is still early in our IVF journey, but I am hopeful for that with her experience, we will be successful in expanding our family. She has always been kind and willing to offer any additional resources to ensure that this process is doable.
What's one piece of advice would you give a prospective patient of Amber Cooper at Kindbody - St. Louis?
Come with questions--Dr. Cooper is eager to answer them and make sure you truly understand the process.
During treatment, were you treated like a number or a human with Amber Cooper at Kindbody - St. Louis?
So far, I have been very impressed with Dr. Cooper and how personable she has been. We had initially discussed IVF in 2020 with her; however, we are paying out of pocket for these services. We revisited the IVF process in 2022 and our hopeful for positive results. Though, we did not move forward in 2020 due to the cost, Dr. Cooper greeted us with as much warmth and enthusiasm this time around as she did back then.
Describe the protocols Amber Cooper used in your cycles at Kindbody - St. Louis and their degree of success.
Follistim-175 IU increased to 225 Menopur- 75 units Ganirelix- 1 syringe We are mid-cycle.
Describe your experience with your nurse at Kindbody - St. Louis. (Assigned nurse: Lexi)
Lexi has been a huge positive in this whole process. She is always willing to answer my (many questions) and usually gets back to me the same day--she responds first thing in the morning, as well as later into the evening. Every question I have, she answers with the same amount of importance, no matter how minor it may be.
Describe your experience with Kindbody - St. Louis.
The portal is a wonderful asset. I also really enjoyed the interactive videos that were meant to inform patient about the process. This helped me to feel more prepared for my IVF cycle. I love having my own assigned nurse-- I feel like I have built a relationship with her and can ask questions that would normally be uncomfortable for me to ask.
Describe the costs associated with your care under Amber Cooper at Kindbody - St. Louis.
$18,500
Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - St. Louis.
Dr. Cooper had previously spoke to the benefits of eSET. However, we have not yet had our retrieval, so I believe this will be further discussed in the future.
9
Doctor
Amber Cooper
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
0
NPS
0
Age 36
1 IUI
Diminished Ovarian Reserve
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Rhee is a great person to talk with, but I would have preferred to work with her through at least the first IUI. I never felt like I was getting the full treatment and was made to feel like I was the issue and that every error was somehow my fault or my husband's fault...Dr. Rhee would often ask us questions about our results during our few follow up calls with her instead of having our results already prepared for discussions.
The [Vios Fertility Institute] clinic and staff were always very busy and seemed terribly overwhelmed...I did not like feeling like I was taking a pop quiz every time I talked with the nurses...I had a few prescription errors...I had to work hard to get information from anyone I came in contact with because the bedside manner was terrible...Over the course of 4 months, I was charged just over $1000, which included 2-3 months of monitoring and prescriptions and only 1 IUI procedure...
How was your experience with Julie Rhee at Kindbody - St. Louis?
Dr. Rhee was probably the only reason my husband and I stayed with the VIOS clinic for as long as we did. Because of CoVID, every call we had was virtual - I've never met my FERTILITY doctor in person. Dr. Rhee would often ask us questions about our results during our few follow up calls with her instead of having our results already prepared for discussions. I was already very overwhelmed with information and never received written instructions or results unless I specifically requested them; I was very disappointed by this. Dr. Rhee is a great person to talk with, but I would have preferred to work with her through at least the first IUI. I never felt like I was getting the full treatment and was made to feel like I was the issue and that every error was somehow my fault or my husband's fault.
What's one piece of advice would you give a prospective patient of Julie Rhee at Kindbody - St. Louis?
Request as many appointments/meetings with Dr. Rhee as you can. Ask her to give you all the details and if she can post them to the portal so you can have it on hand to refer back to.
During treatment, were you treated like a number or a human with Julie Rhee at Kindbody - St. Louis?
My husband and I felt like we were being marketed by our doctor to move through the process fast, which was expected because time is running out, but it felt like we were talking to a car salesman.
Describe your experience with your nurse at Kindbody - St. Louis. (Assigned nurse: Haley)
Overall I liked Dr. Rhee a lot, but there were numerous incidents where Dr. Rhee's instructions didn't seem to align with that of the staff and nurses. It also felt like they weren't all communicating with each other. For instance, almost every time I went for my appointments I had to constantly remind them what I was there to do, or what I paid for or hadn't paid for, when my next appointment was scheduled, etc. A few times my nurse asked me about my discussions with Dr. Rhee - I typically threw it back to her and asked, "Didn't she follow up with you?" Haley told me she had, but I guess that was her way of communicating with me. It didn't feel professional. I would have preferred a more direct approach - aka - "I spoke with Dr. Rhee about your last discussion and here are the steps we are going to take." I did not like feeling like I was taking a pop quiz every time I talked with the nurses.
Describe your experience with Kindbody - St. Louis.
The clinic and staff were always very busy and seemed terribly overwhelmed. Not to mention, I was already so overwhelmed and couldn't believe I had to also be responsible for reminding the staff of what I needed. This was my first experience at a fertility clinic and I was still learning. I also realized I had to work hard to get information from anyone I came in contact with because the bedside manner was terrible. My husband and I are still technically with VIOS but are seriously considering starting over and going somewhere else. The first IUI attempt was screwed up by a scheduling issue because of VIOS. Since schedule and timing during a cycle is imperative to success, you would think they'd have a better call system. In this case, I called on Wednesday to let them know that I needed to schedule my IUI on Friday because it aligned with the appropriate cycle day. No one returned my call or even received my message!! It turns out that the message should have been forwarded to my nurse or Dr. Rhee but never was. I didn't call again b/c the automated phone answering service was all I ever got, so I waited. I never received a call. I finally got a hold of someone through the portal and scheduled an appointment on Monday knowing it was outside the cycle day range - but only because I wanted to talk to SOMONE, ANYONE, in person to see if I could still try the IUI and to let them know about the communication error that happened. I went into the clinic that next Monday and told my nurse (Haley) what happened; she apologized and asked if I still wanted to proceed with the IUI, even though I had missed the ideal cycle day! I asked my nurse what she recommended and if it would make sense to proceed even though the timing was off. Her advise was that the timing was not ideal, but that I could proceed if I want and that it was up to me to decide. Of course it's up to me, but I want a professional opinion, please! Hi, I'm new here. The whole situation made me feel like I was about to put $500 on Red at the roulette table. I decided to save my money for the next month so that I could go through the appropriate steps, with the right prescriptions, and the right timing. The next month was better, but not great. The IUI was unsuccessful, which we had anticipated b/c it was the first attempt and typically the first attempt has a high percentage to fail. The next month attempt was ramping up to be almost picture perfect - my body was responding well to the hormones, I had good follicle prospects, but on the day I went in for my IUI the nurses took me aside to inform me that my husband's sample did not contain any sperm. The IUI was a no go after all the appointments and hormones and stress. Rewind: My husband (so it turned out) had anemia, which we knew long before this particular IUI attempt, and had mentioned to our doctor and nurses casually that he had iron deficiency anemia and was seeing a doctor to figure out why. No one from VIOS mentioned or informed us that anemia can negatively affect male fertility. Luckily we did not have to pay for the IUI. After we pushed the concern to Dr. Rhee after the fact she referred my husband to a Urologist and we are currently on hold until we find out more. There was one nurse who was super helpful during this dreadful time, but unfortunately I can't remember her name. She wrote down the sperm level for me (which was not zero, but still very low) as well as my follicle count and sizes - which hadn't been clearly shared before other than a quick phone call.
Describe the costs associated with your care under Julie Rhee at Kindbody - St. Louis.
Research prescriptions yourself - one prescription I had would have cost $900 if I chose to pick it up from a local walgreens. I researched it and found it was cheaper ($100) to have it delivered to my door. Every Monitoring IUI cycle appointment was $200. Every baseline IUI cycle was $300. Over the course of 4 months, I was charged just over $1000, which included 2-3 months of monitoring and prescriptions and only 1 IUI procedure.
What specific things went wrong at Kindbody - St. Louis?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Kindbody - St. Louis.
I had a few prescription errors - I'm not sure what happened or why but at least twice I went to pick up my prescriptions only to be told they had no record of them being called in. One of these incidents happened over the weekend and I called the on-call number for help. It went to voicemail and I left a message and luckily they returned my call that day to help with the issue.
0
Doctor
Julie Rhee
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
0
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 29 - 31
4 Fertility Medications
Anovulation
PCOS
European
Income $50K - $99K
Teacher
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She knew more about my body and came up with the perfect plan for both of my pregnancies. Everyone was always on the same page and I felt like I had a huge team by my side...If you are concerned about ANYTHING, she is always there to listen and talk you through options...[she] told me that she genuinely thought I could get pregnant with FSH injections. So this round, I took a higher dose of letrozol, started FSH injections, ended up taking more injectables that planned because my growth was still slow, but ended up pregnant
[our Vios Fertility nurse] always called me and sounded so positive! Even when the news was not ideal...Strengths: Organized, cheerful, amazingly intelligent, compassionate, prepared, good communicators, honest, hopeful, loving, patient and passionate about their work. Weaknesses: There are certain times of the day where they are the most busy but I don't mind waiting because I know they are helping so many other future moms and everyone deserves a chance to work with them!
How was your experience with Julie Rhee at Kindbody - St. Louis?
From the moment I stepped foot in the office, I felt taken care of. Dr. Rhee told me to stop monitoring, measuring and worrying about tracking anything and said, "Don't worry...I got it from here" and she meant it. She knew more about my body and came up with the perfect plan for both of my pregnancies. Everyone was always on the same page and I felt like I had a huge team by my side. I love Dr. Rhee and without her, I wouldn't have my son or this perfect baby I am growing right now! Even when it got hard and the outcome was far from ideal, Dr. Rhee encouraged me to trust her and believe in the process and I did...now I am pregnant with my third :)
What's one piece of advice would you give a prospective patient of Julie Rhee at Kindbody - St. Louis?
Trust the process. Trust Dr. Rhee. She will create the perfect plan for you and you just have to take a leap of faith and go for it. She won't lead you astray and she will always advocate for you. If you are concerned about ANYTHING, she is always there to listen and talk you through options.
During treatment, were you treated like a number or a human with Julie Rhee at Kindbody - St. Louis?
Every nurse and staff member in the office was kind, supportive, patient and knew me by name. My first time working with Dr. Rhee, she said, "Don't worry about a thing...you don't need to count or measure or monitor a thing...I will take care of it from here." I have never felt such a huge weight lifted off my shoulders. She and her team mean the world to me and have given me one perfect child and another on the way
Describe the protocols Julie Rhee used in your cycles at Kindbody - St. Louis and their degree of success.
I came to Dr. Rhee to have a second child in 2018. Clomid had not worked like it did for my daughter and I was losing hope. We did all of the tests and baselines and she decided to try me on Letrozol with a trigger shot. At my first monitoring appointment, it looked like my follicles were moving slowly. Dr. Rhee told me to come back at the end of the week to see if there was any more growth and there was! I triggered that weekend and got pregnant with my son on that first cycle. I was overwhelmed with gratitude. In October of 2020, I went back to Dr. Rhee to try for our third child. We decided to repeat the the same process that worked with my son only this time, it was unsuccessful. I took more letrozole (same cycle) and had so many monitoring appointments but there was just not enough growth. I told Dr. Rhee I couldn't afford anymore and she said to go ahead and try to trigger just to see if I could ovulate. Unfortunately, I did not get pregnant that round. I was ready to give up because I had two perfect kids already. Dr. Rhee told me that she genuinely thought I could get pregnant with FSH injections. So this round, I took a higher dose of letrozol, started FSH injections, ended up taking more injectables that planned because my growth was still slow, but ended up pregnant! I am so glad I trusted her and went ahead for a second cycle! It was long but it worked!
Describe your experience with your nurse at Kindbody - St. Louis. (Assigned nurse: Andrea)
Andrea (at the O'Fallon office) was my hero. She always called me and sounded so positive! Even when the news was not ideal, I felt so connected to her that I just enjoyed hearing her voice! She and the rest of the staff at VIOS made me feel so safe and supported.
Describe your experience with Kindbody - St. Louis.
Strengths: Organized, cheerful, amazingly intelligent, compassionate, prepared, good communicators, honest, hopeful, loving, patient and passionate about their work. Weaknesses: There are certain times of the day where they are the most busy but I don't mind waiting because I know they are helping so many other future moms and everyone deserves a chance to work with them!
Describe the costs associated with your care under Julie Rhee at Kindbody - St. Louis.
My insurance does not cover fertility treatments so this is what I paid: Baseline = $300 Mid-cycle Monitoring = $200
10
Doctor
Julie Rhee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 32 - 33
1 IVF
1 Embryo Freezing
Unexplained
European
Income $200K - $499K
2nd of 2 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Rhee is very hands-on, she really listens and does an extremely thorough diagnostic work up to rule out or understand what’s going on. She was aggressive with treatment which was good for us...She did not propose endless IUIs but had a 3-4 cycle plan...Each IUI was a different combination of injections/pills and each was progressively more aggressive. Since we had gone through endless IUIs with a previous doctor, emotionally I was done after 2 IUIs and she changed the plan and we went to IVF.
Vios is certainly not the cheapest in town, however after experiencing and hearing about other clinics in the area, I’m convinced my care there was top quality. Billing was easy, the patient portal is easy to navigate, and prices are straightforward...The nursing staff was wonderful and made me feel at home and relaxed through what can be awkward treatments at times
How was your experience with Julie Rhee at Kindbody - St. Louis?
Dr. Rhee is very hands-on, she really listens and does an extremely thorough diagnostic work up to rule out or understand what’s going on. She was aggressive with treatment which was good for us - she was our second doctor so we were tired of waiting! She did not propose endless IUIs but had a 3-4 cycle plan. We would not have our sweet boy without her!
What's one piece of advice would you give a prospective patient of Julie Rhee at Kindbody - St. Louis?
Worth the wait to get in! If you want a doctor who does not wait around or leave things to chance, Dr. Rhee is the doctor to go to.
During treatment, were you treated like a number or a human with Julie Rhee at Kindbody - St. Louis?
Dr. Rhee sat down and took the time to listen to us. Her staff members are all so empathetic - I shed a lot of tears through the process and they were always there for me. Dr. Rhee is wonderful and if we decide to use another embryo for a 3rd child she will be out first call.
Describe the protocols Julie Rhee used in your cycles at Kindbody - St. Louis and their degree of success.
We had a 3 cycle IUI plan with optional 4th with gondotropins. Each IUI was a different combination of injections/pills and each was progressively more aggressive. Since we had gone through endless IUIs with a previous doctor, emotionally I was done after 2 IUIs and she changed the plan and we went to IVF. Glad we did it worked the first time!
Describe your experience with your nurse at Kindbody - St. Louis.
The nursing staff was wonderful and made me feel at home and relaxed through what can be awkward treatments at times
Describe your experience with Kindbody - St. Louis.
Vios is certainly not the cheapest in town, however after experiencing and hearing about other clinics in the area, I’m convinced my care there was top quality. Billing was easy, the patient portal is easy to navigate, and prices are straightforward.
Describe Julie Rhee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - St. Louis.
I was never interested in multiple but I don’t believe she was in favor of that either
10
Doctor
Julie Rhee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 31 - 32
1 IVF
Endometriosis
Tubal Blockage
Recurrent Pregnancy Loss
Unexplained
Income $50K - $99K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Rhee was wonderful. She was honest and forthcoming with everything going on, good and bad...I got pregnant with my first frozen transfer. Unfortunately at my first scan it showed that I had a blighted ovum. Dr. Rhee, who I wasn’t even supposed to see that day came in and hugged me and showed me so much compassion...thought it was in my best interest to transfer only one embryo
All of the staff at Vios, from the doctors and nurses, down to the receptionists were all the nicest people...They always scheduled me as early as they could so I could get in, get out, and get back to work ASAP...we paid around 17,000 for one retrieval and one transfer. We paid 3,400 for Meds...When I had a question that I could use the portal for, they always answered very promptly
How was your experience with Julie Rhee at Kindbody - St. Louis?
Although I did not get the outcome I was hoping for, my overall experience with Dr. Rhee was wonderful. My husband and I were brand new to the IVF world, and she made sure to take the time to explain everything to where we completely understood. She remembered my name, what I did for work and was always so great and pleasant to me. I’ve had doctors before that couldn’t even remember my name when I’d see them in the hallway, but Dr. Rhee was always so very welcoming and sweet. I got pregnant with my first frozen transfer. Unfortunately at my first scan it showed that I had a blighted ovum. Dr. Rhee, who I wasn’t even supposed to see that day came in and hugged me and showed me so much compassion. She’s a gem of a human being.
What's one piece of advice would you give a prospective patient of Julie Rhee at Kindbody - St. Louis?
Take her advice, she’s a smart, caring doctor that genuinely has her patients best interest at heart.
During treatment, were you treated like a number or a human with Julie Rhee at Kindbody - St. Louis?
Dr. Rhee was wonderful. She was honest and forthcoming with everything going on, good and bad. She made me feel at ease in a time where I was the most scared and anxious that I have ever been.
Describe the protocols Julie Rhee used in your cycles at Kindbody - St. Louis and their degree of success.
I began birth control, and then a month later started Menopur, and follistim and ganirelix.
Describe your experience with your nurse at Kindbody - St. Louis.
All of the staff at Vios, from the doctors and nurses, down to the receptionists were all the nicest people. Always so caring and polite, which is great to be met with when you’re entering this scary process.
Describe your experience with Kindbody - St. Louis.
So many strengths. Always very informative, and explains things to where I could understand my treatment. Always very warm and welcoming. All of my blood draws were completely painless. I was very rarely made to wait for any period of time, which was wonderful because I worked through all of my treatments. When I had a question that I could use the portal for, they always answered very promptly. I can’t think of a single thing I would change about Vios clinic.
Describe your experience with your monitoring appointments at Kindbody - St. Louis.
I work 6am-2pm and monitoring appointments were between 7-10am. They always scheduled me as early as they could so I could get in, get out, and get back to work ASAP. They were very good at working with me on my work schedule.
Describe the costs associated with your care under Julie Rhee at Kindbody - St. Louis.
I believe we paid around 17,000 for one retrieval and one transfer. We paid 3,400 for Meds because our insurance did not cover any of them.
Describe Julie Rhee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - St. Louis.
With my previous history of pregnancy loss, and a severe case of preeclampsia with my son 12 years ago, Dr. Rhee thought it was in my best interest to transfer only one embryo, and we agreed with her decision 100%.
10
Doctor
Julie Rhee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 40 - 41
Male Factor
Tubal Blockage
European
Black or African-American
Income $0 - $49K
Operations
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Cooper is an amazing, caring and compassionate doctor. She is like a walking anatomy book...[she] is able to answer any question that I've had and is able to explain it in a way that's left me more knowledgable on the topic as a patient...focused on finding out what the issue could possibly be first. Once she was able to identify and treat the problem she focused on a treatment plan that was best for my age and my partner.
They [Vios Fertility Institute] also have multiple locations that makes appointments more convenient when there are options. Be sure to have co-pay and insurance cards for appointments and I encourage all to bring their partners with them in case you miss something...I have insurance coverage for IUI. My Copay is always $45 per visit. My genetic testing was under $200. Copay for current treatment is under $200
How was your experience with Amber Cooper at Kindbody - St. Louis?
Strengths: Knowledgeable, Compassionate, trustworthy, Gets results for different things. Cons: This may not be a con...She is a busy Dr due to having so many patients. This seems like a good thing though. She gets referred by many of her patients. I'm not a fan of having to work with several different nurses. Its hard for all of them to be on the same page if information is not passed down.
What's one piece of advice would you give a prospective patient of Amber Cooper at Kindbody - St. Louis?
I would say do your research 1st on what to expect when going to see any infertility specialist this will save yourself and the Dr time on focusing on your treatment. Dr. Cooper is very good at what she does and you would not want a set back in treatment due to finances etc.
During treatment, were you treated like a number or a human with Amber Cooper at Kindbody - St. Louis?
Dr. Cooper is an amazing, caring and compassionate doctor. She is like a walking anatomy book. She is knowledgable and it's like talking to your favorite college instructor. I'm not sure how else to describe her, but that was my experience as well as a friend who is currently seeing her. Dr. Cooper is able to answer any question that I've had and is able to explain it in a way that's left me more knowledgable on the topic as a patient. She is very well respected amongst her peers. My OBGYN knew who she was immediately and the previous fertility Doc I was seeing before knew of her as well. They had great things to say about her. I was referred to Dr. Cooper by another friend who conceived on her 2nd round of IUI and had a beautiful baby girl.
Describe the protocols Amber Cooper used in your cycles at Kindbody - St. Louis and their degree of success.
Dr. Cooper focused on finding out what the issue could possibly be first. Once she was able to identify and treat the problem she focused on a treatment plan that was best for my age and my partner.
Describe your experience with the nursing staff at Kindbody - St. Louis.
Strengths: Compassionate, helpful Cons: Too many overseeing one patient. When communicating with them chances are you'll have different nurses responding. Not all of them are on the same page. Not sure how much is passed on to the next nurse.
Describe your experience with Kindbody - St. Louis.
Nice clean space. Inviting atmosphere. There are always snacks and beverages available. The staff is very friendly and attentive to both myself and my partner. They also have multiple locations that makes appointments more convenient when there are options. Be sure to have co-pay and insurance cards for appointments and I encourage all to bring their partners with them in case you miss something. Two sets of ears are better than one.
Describe the costs associated with your care under Amber Cooper at Kindbody - St. Louis.
I have insurance coverage for IUI. My Copay is always $45 per visit. My genetic testing was under $200. Copay for current treatment is under $200. I have not yet gotten to the IUI just yet.
Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - St. Louis.
Not quite there yet
10
Doctor
Amber Cooper
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 36 - 37
Endometriosis
Tubal Blockage
South Asian
Income $50K - $99K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Rhee has treated me with the most warming, caring, and understanding of how having a family of my own is very important to me. I could not ask for a better fertility doctor...is very caring, and understanding. She acknowledges the importance a woman feels of having her own child. She knew that I was very imminent about being able to experience motherhood on my own, and she was very considerate of how I felt.
Brittney [nurse at Vios Fertility Institute] was very compassionate and understanding of my situation. She was also very patient with me and my questions. She made me feel very comfortable and gave me confidence to be open with Dr. Rhee...Even though the location is kind of far from where my house is. I still make that travel with no hesitation because I know I will be in good hands. The strength of the staff and Dr. Rhee makes it worth the drive.
How was your experience with Julie Rhee at Kindbody - St. Louis?
Dr. Rhee is very caring, and understanding. She acknowledges the importance a woman feels of having her own child. She knew that I was very imminent about being able to experience motherhood on my own, and she was very considerate of how I felt.
What's one piece of advice would you give a prospective patient of Julie Rhee at Kindbody - St. Louis?
Be open and honest with everything so she knows what your next plan of action should be. Do not be embarrassed because she is there to help you concur your goals.
During treatment, were you treated like a number or a human with Julie Rhee at Kindbody - St. Louis?
Dr. Rhee has treated me with the most warming, caring, and understanding of how having a family of my own is very important to me. I could not ask for a better fertility doctor.
Describe the protocols Julie Rhee used in your cycles at Kindbody - St. Louis and their degree of success.
She initially put me on birth control because I was still sexually active, and this was explained to me that because my tubes were blocked but I was still ovulating my chances of getting pregnant in my tubes were very high, and this could cause a lot of harm to my process. At first, I was confused, but she explained her reasoning behind it and it made me understand the situation better.
Describe your experience with your nurse at Kindbody - St. Louis. (Assigned nurse: Brittney)
Brittney was very compassionate and understanding of my situation. She was also very patient with me and my questions. She made me feel very comfortable and gave me confidence to be open with Dr. Rhee.
Describe your experience with Kindbody - St. Louis.
Even though the location is kind of far from where my house is. I still make that travel with no hesitation because I know I will be in good hands. The strength of the staff and Dr. Rhee makes it worth the drive.
Describe the costs associated with your care under Julie Rhee at Kindbody - St. Louis.
Most of the cost has been billed to my health insurance, and I only pay my co-pay or deductible.
Describe Julie Rhee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - St. Louis.
I have not gone through this process yet.
10
Doctor
Julie Rhee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 38
Male Factor
Income $100K - $199K
Engineer
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Klenov met with us to discuss our situation and answered all questions we had. She has been there for us every step of the way. We have been able to log on to a portal and submit questions to her and her responses are timely and thorough. We have felt comfortable asking her anything we need and she takes the time to explain anything to us...At this point, my wife and I have had our initial consult, lab work, genetics testing, semen analysis and other testing. We had our follow up appointment...We hope to have our embryos frozen for a later insertion...
Our overall experience with VIOS and Dr. Klenov has been great. The subject of infertility and IVF (in our case) is a sensitive subject - it could be easy to get overwhelmed. My wife an I have left our appointments excited instead of nervous or intimidated. My wife and I did have a customer service experience incident with the front desk, but we were very satisfied with how the situation was handled when we brought it up with VIOS. Dr. Klenov took a personal approach by reaching out and discussing the incident with us directly and helped us seek restitution for our experience. We are thankful she is out doctor.
How was your experience with Violet Klenov at Kindbody - St. Louis?
Our overall experience with VIOS and Dr. Klenov has been great. The subject of infertility and IVF (in our case) is a sensitive subject - it could be easy to get overwhelmed. My wife an I have left our appointments excited instead of nervous or intimidated. My wife and I did have a customer service experience incident with the front desk, but we were very satisfied with how the situation was handled when we brought it up with VIOS. Dr. Klenov took a personal approach by reaching out and discussing the incident with us directly and helped us seek restitution for our experience. We are thankful she is out doctor.
What's one piece of advice would you give a prospective patient of Violet Klenov at Kindbody - St. Louis?
Dr. Klenov is very thorough and takes her time to explain the entire process, but do not hesitate to ask her any questions or for clarification. She is more than happy to make sure you understand and are comfortable with what lies ahead.
During treatment, were you treated like a number or a human with Violet Klenov at Kindbody - St. Louis?
Dr. Klenov met with us to discuss our situation and answered all questions we had. She has been there for us every step of the way. We have been able to log on to a portal and submit questions to her and her responses are timely and thorough. We have felt comfortable asking her anything we need and she takes the time to explain anything to us.
Describe the protocols Violet Klenov used in your cycles at Kindbody - St. Louis and their degree of success.
At this point, my wife and I have had our initial consult, lab work, genetics testing, semen analysis and other testing. We had our follow up appointment and will begin in May. The only set back is Covid-19. We hope to have our embryos frozen for a later insertion.
Describe your experience with the nursing staff at Kindbody - St. Louis.
The nurses so far have been very compassionate and comforting.
Describe your experience with Kindbody - St. Louis.
Fertility can be a sensitive, overwhelming subject. VIOS does a great job overall of making sure you are accommodated and comfortable. We did have one negative experience with the front desk, but when we shared with VIOS, they took immediate action and we felt they handled the situation properly. We also felt confident that the isolated experience we had with one individual was not reflective of VIOS.
Describe the costs associated with your care under Violet Klenov at Kindbody - St. Louis.
Our health insurance is covering testing and medications, but not the IVF procedure itself. Our overall procedure cost will be $12,500 we were told.
10
Doctor
Violet Klenov
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 26 - 27
1 IVF
Anovulation
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
7 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Cooper has a way of making you feel like you are her one and only patient. She truly wants the best for her patients. She is a great listener and takes into consideration my thoughts and feelings before moving forward with any treatments...She thinks back to previous patients that have similar back ground and problems as I have and try to incorporate some treatments that may have helped them.
For the most part the nurses [at Vios Fertility Institute] were good with communication and kept me up to date with the plan and called with my results relatively quickly. There were some nurses that were more caring and compassionate than others but overall I am happy with my care...Monitoring appointments typically went really quickly and easily...mainly the front desk workers could use improvement. They weren’t always friendly and welcoming
How was your experience with Amber Cooper at Kindbody - St. Louis?
Dr. Cooper has a way of making you feel like you are her one and only patient. She truly wants the best for her patients. She is a great listener and takes into consideration my thoughts and feelings before moving forward with any treatments. She makes sure I am comfortable with the protocol we may choose to move forward with. She explains her thought process and goes into full detail about everything we are doing. I love that she is willing to try whatever it takes, protocol to protocol, to get to the end result, a healthy pregnancy.
What's one piece of advice would you give a prospective patient of Amber Cooper at Kindbody - St. Louis?
Feel free to ask her any questions and have her explain to you what you don’t understand. Trust her and have faith in her decisions.
During treatment, were you treated like a number or a human with Amber Cooper at Kindbody - St. Louis?
Dr.Cooper has taken time out of her evening at home to give me a call to check in on me to see how I was holding up and feeling. She has met with me in person and held my hand as I cried. She’s so kind hearted and caring. She makes you feel like you are her only patient.
Describe the protocols Amber Cooper used in your cycles at Kindbody - St. Louis and their degree of success.
Dr. Cooper always looked at the statistics and history of the protocols being used. She thinks back to previous patients that have similar back ground and problems as I have and try to incorporate some treatments that may have helped them.
Describe your experience with the nursing staff at Kindbody - St. Louis.
For the most part the nurses were good with communication and kept me up to date with the plan and called with my results relatively quickly. There were some nurses that were more caring and compassionate than others but overall I am happy with my care.
Describe your experience with Kindbody - St. Louis.
Dr. Cooper and 90% of her nurses are wonderful and I couldn’t describe a single negative thing about them and that’s what keeps me coming back to Vios. As far as the other staff, mainly the front desk workers could use improvement. They weren’t always friendly and welcoming. I feel there is a lack of communication with them. When we first came to Vios we did not receive much help filling out our paperwork to get my records from previous offices. They handed off the papers and we were pretty much on our own to fill it out and figure out what all we needed. There was an incident where my primary insurance was taken off of my account somehow and resulted in a ton of confusion between me, the team, my insurance company and my secondary insurance. It took months before someone finally found the mistake and was able to fix it. When we finally got ahold of the head of the financial department, she was able to help us and was very apologetic.
Describe your experience with your monitoring appointments at Kindbody - St. Louis.
Monitoring appointments typically went really quickly and easily. I have no complaints with my monitoring appointments.
What specific things went wrong at Kindbody - St. Louis?
  • Lost paperwork
Describe the specific things that went wrong at Kindbody - St. Louis.
My primary insurance company was taken off of my chart and resulted in mis-billing. It caused us to have to pay over $2000 out of pocket and months before we were refunded our money once the mistake was found.
10
Doctor
Amber Cooper
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2017 - 2020, Successful
NPS
10
NPS
9
Age 33 - 36
1 IVF
Male Factor
European
Latinx
Income $50K - $99K
Teacher
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Rhee has great bedside manner. She took all the time we needed in making decisions and helped us make those decisions. She spent a lot of time explaining any and all treatments until we were comfortable moving forward. She provided with all options and was upfront with us yey also very caring. ... She had an idea and options and helped us through them providing us with any and all informatiom needed to make decisions. I truly feel like she has cared throughout my entire time coming to Vios.
I never felt like just a number at Vios. Ever ... Insurance was my biggest hurdle. I have 2 insurance coverages and that seemed to make things difficult for some reason in the billing/financial dept. I did have someone reach out and i feel like she took care of the issues. ... Although we had aron of things deter our procedure, insurance was my biggest obstacle with Vios which is/was a business/financial dept issue.
How was your experience with Julie Rhee at Kindbody - St. Louis?
Every time i met with Dr. Rhee she came in prepared and knew about my husband and my background prior to coming for any appointment. She had an idea and options and helped us through them providing us with any and all informatiom needed to make decisions. I truly feel like she has cared throughout my entire time coming to Vios.
What's one piece of advice would you give a prospective patient of Julie Rhee at Kindbody - St. Louis?
Ask questions. Even if you think theyre silly! Preface with this might sound silly but...if you want, but ask! Although we had aron of things deter our procedure, insurance was my biggest obstacle with Vios which is/was a business/financial dept issue. Any bump we ran into reagrfing our treatments and procedures Dr. Rhee helped us through until we felt confident moving forward.
During treatment, were you treated like a number or a human with Julie Rhee at Kindbody - St. Louis?
Dr. Rhee has great bedside manner. She took all the time we needed in making decisions and helped us make those decisions. She spent a lot of time explaining any and all treatments until we were comfortable moving forward. She provided with all options and was upfront with us yey also very caring. I never felt like just a number at Vios. Ever
Describe the protocols Julie Rhee used in your cycles at Kindbody - St. Louis and their degree of success.
She used low dose flare protocol with ovidrel. She retrieved 2x the amount of eggs as my first RE.
Describe your experience with Kindbody - St. Louis.
Insurance was my biggest hurdle. I have 2 insurance coverages and that seemed to make things difficult for some reason in the billing/financial dept. I did have someone reach out and i feel like she took care of the issues.
Describe Julie Rhee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - St. Louis.
We transferred 1 because we only had 1 come back normal from pgs testing. But if we had had more, i believe she wouldnt have transferred more due to my being 35yo. However, we never discussed in detail because it wasnt an option for us; therefore, thats not to say she wouldnt have transferred multiples.
What specific things went wrong at Kindbody - St. Louis?
  • Provided conflicting information
10
Doctor
Julie Rhee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 30 - 31
1 IUI
1 IVF
Anovulation
Male Factor
PCOS
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
From the first time we met Dr. Cooper, we instantly felt comfortable and at home, like she was the doctor we were meant to be with. She listened to all of our concerns, answered our questions, and we never felt rushed or pressured to follow a plan we didn’t feel comfortable with...We knew we didn’t want to do genetic testing on the embryos, and we were very upfront about our concerns with having too many embryos as we plan to use all of them. Dr. Cooper listened to our concerns throughout the whole way and tailored our plan to something we felt comfortable with. We did a freeze all egg retrieval followed by 3 Singleton frozen embryo transfers. Third time worked and we are expecting our first child! Every time we met with Dr. Cooper through the process, she always knew who we were and felt like she genuinely cared for us like family. I couldn’t ima
I had 3 different nurses that worked with me regularly [at Vios Fertility Institute]. All of the were excellent. They were very responsive to any of my calls and answered any of my questions...All staff was very friendly. The clinic has every patient do all lab work in house which originally seemed like a chore for me given that we live 2 hours from the clinic, however, all our test results were back same day so I came to like having labs done there despite the drive. The clinic does an excellent job monitoring patient progress with regular ultrasounds and lab work which I found comforting as well.
How was your experience with Amber Cooper at Kindbody - St. Louis?
We had a wonderful experience as her patients. She was honest about our chances with IUI after we tried one round and we decided to move to IVF. We knew we didn’t want to do genetic testing on the embryos, and we were very upfront about our concerns with having too many embryos as we plan to use all of them. Dr. Cooper listened to our concerns throughout the whole way and tailored our plan to something we felt comfortable with. We did a freeze all egg retrieval followed by 3 Singleton frozen embryo transfers. Third time worked and we are expecting our first child! Every time we met with Dr. Cooper through the process, she always knew who we were and felt like she genuinely cared for us like family. I couldn’t imagine going through this process with any other doctor. We plan to return as soon to use our remaining embryos.
What's one piece of advice would you give a prospective patient of Amber Cooper at Kindbody - St. Louis?
Be patient with Dr Cooper getting to your appt on time. She normally is running a little behind but it’s because she takes the time to really address each patient’s needs. Every time she was with us, she never rushed us or hurried along our appointment, so anytime she was late to our appointment, I assumed she was giving her undivided attention to another couple.
During treatment, were you treated like a number or a human with Amber Cooper at Kindbody - St. Louis?
We had been to a well-known fertility specialist prior to Dr. Cooper and felt like a number. From the first time we met Dr. Cooper, we instantly felt comfortable and at home, like she was the doctor we were meant to be with. She listened to all of our concerns, answered our questions, and we never felt rushed or pressured to follow a plan we didn’t feel comfortable with.
Describe the protocols Amber Cooper used in your cycles at Kindbody - St. Louis and their degree of success.
We had tried 3 rounds of Clomid and 2 rounds of Letrozole prior to seeing Dr. Cooper. Once we had our initial consultation, we wanted to continue with another round of letrozole and timed intercourse. We weren’t ready for IUI. After letrozole failed, we moved to injectables with timed intercourse for 1 cycle. We then did injectables with IUI which failed. At this IUI, we found my husband’s counts and motility were significantly low giving us about a 5% success rate if we continued with IUI. We decided to move to IVF. We had a freeze all egg retrieval. I have PCOS so it was assumed I would over respond to the medications and it was recommended to get my body back to baseline before doing a transfer. We had 28 eggs retrieved, 25 fertilized using ICSI, 14 grew to day 3 and 7 made it to day 5 blastocyst stage and were frozen. We did 2 frozen single embryo transfers using assisted hatching back to back that turned out negative. Before moving to our third transfer, Dr. Cooper recommended a uterine biopsy and endometrial receptivity assay, which we did. We followed those procedures with our third single embryo transfer with assisted hatching and had success! I’m currently 12 weeks pregnant with baby #1 and was discharged from Dr. Cooper at 10 weeks.
Describe your experience with the nursing staff at Kindbody - St. Louis.
I had 3 different nurses that worked with me regularly. All of the were excellent. They were very responsive to any of my calls and answered any of my questions.
Describe your experience with Kindbody - St. Louis.
All staff was very friendly. The clinic has every patient do all lab work in house which originally seemed like a chore for me given that we live 2 hours from the clinic, however, all our test results were back same day so I came to like having labs done there despite the drive. The clinic does an excellent job monitoring patient progress with regular ultrasounds and lab work which I found comforting as well.
Describe the costs associated with your care under Amber Cooper at Kindbody - St. Louis.
Our treatment was covered with our insurance so we only had copays for our visits and medications.
Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - St. Louis.
Dr. Cooper recommended single embryo transfers for us as our embryos were great quality. Because we had 7 embryos, we had made a plan to do single transfers for the first 3 as they were graded slightly higher than the remaining 4. The remaining 4, we planned to do in sets of 2. Now that I am pregnant from the third single embryo transfer, I am very thankful we only transferred 1 to reduce any risk I would have had carrying multiples. Even now when I think about our remaining 4 embryos, I’m leaning toward doing those as singletons as well.
10
Doctor
Amber Cooper
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Unknown Success
NPS
5
NPS
7
Age 37 - 38
4 IVF
4 Embryo Freezing
Tubal Blockage
Income $50K - $99K
Only Doc Seen
Donor Sperm
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
I rarely saw her [Dr. Julie Rhee], I usually dealt with the nurses...Sometimes I felt like everything was very overwhelming and information didn't get passed down how I should have been. But since I didn't really deal with Dr. Rhee I feel like I can't really judge it based on her...Make sure you ask specific questions and know exactly what you need. Alot of times I felt rushed and left feeling like I was overwhelmed and didn't have all the information I needed or wanted.
I felt like they [nurses at Vios Fertility Institute] were too busy. I always felt rushed. When i first started treatment, I was alone and it was very difficult to listen to the nurses in the meetings and i always felt like we didn't have time to talk...They never told me how many vials of sperm I should have ordered. They only had me order 1 vial and later when i needed to order more that donor was no longer available. They told me I only needed 1 vial, when i was in the middle of stims for my 2nd retrieval they told me I needed more sperm.
How was your experience with Julie Rhee at Kindbody - St. Louis?
Its hard to say since i dealt mostly with the nurses. Sometimes I felt like everything was very overwhelming and information didn't get passed down how I should have been. But since I didn't really deal with Dr. Rhee I feel like I can't really judge it based on her.
What's one piece of advice would you give a prospective patient of Julie Rhee at Kindbody - St. Louis?
Make sure you ask specific questions and know exactly what you need. Alot of times I felt rushed and left feeling like I was overwhelmed and didn't have all the information I needed or wanted.
During treatment, were you treated like a number or a human with Julie Rhee at Kindbody - St. Louis?
I rarely saw her, I usually dealt with the nurses.
Describe the protocols Julie Rhee used in your cycles at Kindbody - St. Louis and their degree of success.
I really don't remember the protocol.
Describe your experience with the nursing staff at Kindbody - St. Louis.
I felt like they were too busy. I always felt rushed. When i first started treatment, I was alone and it was very difficult to listen to the nurses in the meetings and i always felt like we didn't have time to talk. I liked the second nurse I had much better (wish I could remember their names).
Describe your experience with Kindbody - St. Louis.
I think the online system could be updated to be more user friendly. I should be able to upload documents easily. The clinic is friendly. They are a very busy clinic. I am glad they opened up another clinic in the area to help with the overloaded staff.
Describe the costs associated with your care under Julie Rhee at Kindbody - St. Louis.
I don't exactly know. I had insurance that I paid $435/month for. In 1 year for 4 egg retrievals, I paid about $25,000 out of pocket. There seemed to be alot of hidden charges that would just come up randomly. Not all medication were covered under insurance and were expensive.
Describe Julie Rhee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - St. Louis.
My age determined if I wanted to transfer 1 or 2
What specific things went wrong at Kindbody - St. Louis?
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Kindbody - St. Louis.
They never told me how many vials of sperm I should have ordered. They only had me order 1 vial and later when i needed to order more that donor was no longer available. They told me I only needed 1 vial, when i was in the middle of stims for my 2nd retrieval they told me I needed more sperm. But then I needed to find a whole new donor because my donor was no longer available. It was very irritating. If anything they should have checked before stims that I needed more sperm!!! I had to make rash decisions which were bad decisions. I was very upset about this! Also, I ended up using my BF at the time as my partner (my rash decision) and they also never stated that if we broke up that I would have to take him to court to get those embroys. The paper work we signed stated that I get those embroys if the relationship dissolved. I was very unhappy about that!!! I Should almost get some reimbursement for those embryos that I don't get now!
5
Doctor
Julie Rhee
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 29 - 30
6 IVF
Recurrent Pregnancy Loss
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I chose to have a consult with Dr. Cooper based off reviews I had read on Fertility IQ after having a bad experience with my local RE. I never thought I could leave a fertility consult feeling so hopeful, and excited to continue my treatment with her. She explained everything thoroughly-our issues, possible treatment plans, etc...She has asked my opinion on how treatment is going, accepts any ideas I have and we collaborate on what my next steps should be
[Vios Fertility Institute] is relatively new, and they're busy! But that doesn't take away from your care! They do occasionally run late for appointments, whether its monitoring or a follow up...they do everything at their Swansea location...Amie [a nurse] is the absolute best. She is so sweet and caring. She answers my messages and returns calls in a timely manner
How was your experience with Amber Cooper at Kindbody - St. Louis?
I chose to have a consult with Dr. Cooper based off reviews I had read on Fertility IQ after having a bad experience with my local RE. I never thought I could leave a fertility consult feeling so hopeful, and excited to continue my treatment with her. She explained everything thoroughly-our issues, possible treatment plans, etc. She never makes you feel like a number or a statistic. She takes the time to listen to you, and talks through your options with you. She has asked my opinion on how treatment is going, accepts any ideas I have and we collaborate on what my next steps should be. She is kind, empathetic, intelligent, and compassionate. I truly wish all doctors were like Dr. Cooper.
What's one piece of advice would you give a prospective patient of Amber Cooper at Kindbody - St. Louis?
Trust her! She always listens to you, and she customizes the treatment plan to YOU.
During treatment, were you treated like a number or a human with Amber Cooper at Kindbody - St. Louis?
Dr. Cooper and her RN Amie are fantastic, as well as the rest of the VIOS (Swansea) team. I have not once felt like a number, or just another patient in the office. They provide so much support for us and I really feel that they are invested in me, and truly care about myself and my husband, and our outcome.
Describe the protocols Amber Cooper used in your cycles at Kindbody - St. Louis and their degree of success.
IVF round #1: Menopur & Follistim in the evening for the first 5 days or so, then added in Ganirellix (in the am). Dosing for the Menopur and Follistim were adjusted based on ultrasound and lab results. Triggered with Lupron. Successful egg retrieval (14 eggs retrieved, 9 mature, 7 fertilized, 3 blasts biopsied & frozen. Started on Estridol after next period start to prep for transfer, but no PGT-SR normal embryos. FET cycle cancelled. IVF round #2: Increased starting doses and changed the adminstration schedule this time- Menopur in the am, and Follistim in the pm, for the first 5 days or so. Then added in Ganirellix (in the am). Again, dosing was adjusted based on ultrasound and labs. Triggered with Lupron. Egg retrieval-8 eggs retrieved, 7 mature, 5 fertilized, 0 blasts. IVF round #3: New protocol- Omnitrope daily x 4 days, Letrozole daily x 5 days Dexamethasone daily, Lupron 2x/day, Menopur daily, Follistim daily. No dosing changes were made throughout this stim cycle. Trigger with HCG. Successful egg retrieval- 35 eggs retrieved, 23 mature, 18 fertilized, 3 blasts biopsied and frozen, 1 PGT-SR normal embryo! August 2019- cycle off, ovulated late. Switched to ERA/mock transfer cycle. Used letrozole x 5 days, dexamethasone daily, estrace 3x/day (morning and afternoon dose oral, evening dose vaginal) When lining was greater than 7, added in aspirin and PIO daily. IVF round #4: Same protocol as round #3. No changes made throughout, again triggered with HCG. Successful egg retrieval-34 eggs retrieved, 27 mature, 21 fertilized, 4 blasts biopsied and frozen, 1 PGT-SR normal embryo! FET #1- Same protocol as mock cycle, except following ERA results--added an extra day of PIO, and did doxycycline 2x/day x14 days. Embryo fully hatched, no issues with transfer. Ultimately embryo did not implant. IVF round #5: same protocol as rounds 3&4. (I was sick (had fever) in the beginning of this round). No medication changes throughout monitoring. Egg retrieval: 14 eggs retrieved, 8 mature, 8 fertilized, 1 blast biopsied and frozen, blast was PGT-SR abnormal. Currently prepping for IVF round #6, plan to use same protocol as previous 3 egg retrievals.
Describe your experience with your nurse at Kindbody - St. Louis. (Assigned nurse: Amie)
Amie is the absolute best. She is so sweet and caring. She answers my messages and returns calls in a timely manner. She's a huge supporter of me, as well as all of her patients. I honestly don't know where I'd be on this journey without her. Honestly, all of the nursing staff is wonderful. No complaints here!
Describe your experience with Kindbody - St. Louis.
Vios is relatively new, and they're busy! But that doesn't take away from your care! They do occasionally run late for appointments, whether its monitoring or a follow up, but what doctors office doesn't? A big strength for me is that they do everything at their Swansea location! I already travel over an hour to the office, so it is great that no more additional travel to other facilities is necessary.
Describe the costs associated with your care under Amber Cooper at Kindbody - St. Louis.
After insurance (deductible NOT met), I paid roughly around $130 for the consult and a follow up appointment, $70 for labs that had to be sent out to another facility, $130 for SHG, and $1100 for MRI. When insurance open enrollment rolled around, I signed up for a second policy with a different insurance company because my primary insurance does not cover fertility treatments. When starting IVF, I met my deductible and out of pocket max with my first medication order (I think it was $6500), and since then have only had to pay for cryopreservation of embryos ($1200 each retrieval) and the genetic testing of embryos. The insurance/finance staff at Vios was able to petition my secondary insurance for partial coverage of the genetic testing due to my diagnosis. I do pay out of pocket for certain medications (Omnitrope, and Progesterone in ethyl oleate. This is due to Omnitrope not being covered by insurance, and I am allergic to the PIO insurance does cover)
Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody - St. Louis.
For my specific case, she will only transfer 1 embryo to minimize risk of multiples due to my unicornuate uterus.
10
Doctor
Amber Cooper
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody - St. Louis
St. Louis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5