Kofinas Fertility Group

8 doctors work here

Rated 9.6
Strongly recommend: 92%Neutral: 4%Don't recommend: 3%9.6
92% strongly recommend
141 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
9.5
9.5
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.7
9.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8
8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.6
9.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
9
9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
928
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Brooklyn Center
118 3rd Ave
Brooklyn, NY 11217
Lower Manhattan
65 Broadway
New York, NY 10006
Staten Island
1550 Richmond Ave
Staten Island, NY 10314
Upper West Side
55 Central Park West
New York, NY 10023
Show 2 more

141 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 41 - 42
1 IVF
Male Factor
Uterine Fibroids
Immunological
European
Income $100K - $199K
Operations
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
he [Dr. Chatzicharalampous] took a lot of time up front to understand our particular situation. We had already done one unsuccessful IVF cycle at another well-known and supposedly respected clinic. My partner is a testicular cancer survivor, requiring him to be on testosterone replacement therapy for 9 years resulting in a 0 sperm count...Dr. C listened to what we had been through, and recognized that my partner would most likely need a TESE procedure as his sperm count indicated probable sperm quality issues...
[Kofinas Fertility Group] Very nice and clean facilities, convenient satellite offices where you are able to do monitoring and see the Doctor. Also, the embryology lab there is very very good...there are two finance departments it seems- one for the surgical center and one for the clinic- super confusing. In fact I thought I had paid in full ahead of time for my retrieval but it turned out I had only paid the surgical center portion and not the portion needed at the clinic...
How was your experience with Charalampos Chatzicharalampous at Kofinas Fertility Group?
I highly recommend Dr. C, he was kind, warm, friendly and funny. I always looked forward to seeing him during my visits and I was able to see him at almost all of my visits. Most importantly, he took a lot of time up front to understand our particular situation. We had already done one unsuccessful IVF cycle at another well-known and supposedly respected clinic. My partner is a testicular cancer survivor, requiring him to be on testosterone replacement therapy for 9 years resulting in a 0 sperm count. After a year of injections and meds he was able to get a just a few sperm back which was great news. However the first clinic was not able to get any embryos for us and also were very unresponsive so we decided to switch to Kofinas. Dr. C listened to what we had been through, and recognized that my partner would most likely need a TESE procedure as his sperm count indicated probable sperm quality issues. He referred him to a urologist who agreed, and coordinated my IVF cycle perfectly so the retrieval landed on the one day the urologist performed outpatient procedures, so we did not have to freeze the retrieved sperm and were able to get 5 embryos out of 9 eggs retrieved. Dr. C also did more tests than the other clinic, and identified some autoimmune issues which he treated me for. I had Dr. C’s email, and emailed him with any questions I had and he always got back to me very quickly.
What's one piece of advice would you give a prospective patient of Charalampos Chatzicharalampous at Kofinas Fertility Group?
Go ahead and ask as many questions as you can so you have a clear understanding and realistic expectations of your situation and odds of success.
During treatment, were you treated like a number or a human with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr. Harry took the time to get to know me and my partner, and I could tell he really cared about my results. He was also very responsive to questions, and was honest but hopeful about our chances of success.
Describe the protocols Charalampos Chatzicharalampous used in your cycles at Kofinas Fertility Group and their degree of success.
We used gonal-f and menopur and triggered with lupron I think. I don’t remember details. My partner underwent a TESE procedure after injections of HCG and Clomid pills.
Describe your experience with the nursing staff at Kofinas Fertility Group.
I loved all the nurses. I probably worked with Mio the most, she was so nice and helpful, and went above and beyond for me. After my transfer, we travelled out of state to visit family, and she helped me coordinate blood draws and treatments while in VA.
Describe your experience with Kofinas Fertility Group.
Very nice and clean facilities, convenient satellite offices where you are able to do monitoring and see the Doctor. Also, the embryology lab there is very very good. This may be the most important thing to consider when picking a clinic- if you get a ton of eggs but then don’t have the very best embryology lab fertilizing them you could still have very poor results. You can also purchase meds there which is convenient, except you are required to pay for them in cash which is a pain. Which leads me to the one negative about the clinic- the billing / payment system. Seems like their whole billing department is stuck in the 90s- from what I could tell, every time I paid a copay, the receptionist hand wrote me a receipt in one of those carbon copy receipt books which means someone would need to reconcile those at the end of the day, like what?! Also, there are two finance departments it seems- one for the surgical center and one for the clinic- super confusing. In fact I thought I had paid in full ahead of time for my retrieval but it turned out I had only paid the surgical center portion and not the portion needed at the clinic. While this was my mistake, it led to panic the morning of my retrieval that was pretty traumatic. Some advice: be sure you triple check you are paid in full before your procedure.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
There were monitoring time slots in the morning. I would usually be seen within 15 mins, but on occasion it would be closer to 45 mins but that was only once or twice.
Describe the costs associated with your care under Charalampos Chatzicharalampous at Kofinas Fertility Group.
I was all out of pocket, and I think total I paid about 5k for meds for one cycle and transfer, 2k at the surgical center and 24.5k for the retrieval, PGS testing and one transfer. I had $15 copays for monitoring.
Describe Charalampos Chatzicharalampous's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
We had our embryos PGS tested, and got to euploid embryos, so Dr. C recommended transferring just 1.
10
Doctor
Charalampos Chatzicharalampous
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, 25 Eggs Frozen
NPS
6
NPS
9
Age 35
1 Egg Freezing
European
East Asian
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Strongly Recommends
Successful
Dr. Chatzicharalampous was nice but he was a little on the colder side...My appointments always felt a bit rushed...[he] would often be standing up and ready to leave instead of asking if I had any more questions - as such, I would have to scramble a bit to ensure I got his attention and had my questions answered before he was up and out...My one desire is that he just took more time to explain the process, explain what was coming next, set loose expectations even if they might change etc. and to ensure questions are always answered before rushing out.
The clinic [Kofinas Fertility Group] is clean and the staff is overall quite friendly. My only note is I was very taken aback my first monitoring visit when I waited almost two hours before being seen...When I left I asked if this was common, and the front desk staff bluntly just said yes. No apologies for the inconvenience or anything like that...it would be courteous to warn people if they expect the appointments themselves to require 2+ hours.
How was your experience with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr. C was nice but he was a little on the colder side. He did not necessarily have the warmest bed side manner and often came off like he was in a rush. My one desire is that he just took more time to explain the process, explain what was coming next, set loose expectations even if they might change etc. and to ensure questions are always answered before rushing out.
What's one piece of advice would you give a prospective patient of Charalampos Chatzicharalampous at Kofinas Fertility Group?
Be proactive with questions and information you want about the process from the start since you might not get it without asking. I had a stellar outcome so I'm very happy with the care I received but looking back, I wish I asked more questions about the process, what it was doing to my body, what the WHOLE timeline looked like so I could have a sense of what to expect etc. because as time went on, I realized I wasn't going to get it with Dr. C without asking. And to be persistent because you might feel rushed through your questions but insist on taking your time to go through them all regardless.
During treatment, were you treated like a number or a human with Charalampos Chatzicharalampous at Kofinas Fertility Group?
My appointments always felt a bit rushed. If I had questions, Dr. C would often be standing up and ready to leave instead of asking if I had any more questions - as such, I would have to scramble a bit to ensure I got his attention and had my questions answered before he was up and out. I also felt like I didn't get anything but the baseline information in each appointment, with info only going to the next time I come in. I never had a walk through of the whole process (i.e.: you'll be coming in every few days in the beginning and it will become more frequent toward the end. You can expect to start with 2 shots a night and ultimately go to 3 as the process progresses. Here are what the medicines are doing to your body to allow for this etc etc.) I went to a different fertility clinic for a consult that I didn't follow through with, but they were fantastic in explaining the science of what egg freezing entails and what the whole process looks like which was very comforting. While I overall had a good experience at Kofinas, this was my main piece of feedback - that a little more care can be put into shedding light on the WHOLE process from the beginning (most of what I knew about the specifics of the process I learned from another clinic or Google), and just a tiny bit more time taken during the appointments to remind/explain what can be expected beyond just the next appointment (even if it's subject to change, it helps to understand what is going on.)
Describe the protocols Charalampos Chatzicharalampous used in your cycles at Kofinas Fertility Group and their degree of success.
-1 of each daily for a week (oral meds): 2mg Estradiol and 10 mg Medroxyprogesterone (This timed up with my cycle - the day the oral meds ended my period began - this would have been a cool process note the doctor could have shared to help set expectations and shed light on the process). -Injections started the day my cycle ended: 2 x 75 iu of Gonal, 1 x 75 iu of Menopur -After 5 days/on the morning of the 6th day, I was told to add a 25mg Cetritide injection in the morning, with 1 x 75 iu of Gonal and 2 x 75 iu of Menopur at night -On the 10th day I was told only to take the Cetritide shot in the morning, with the trigger shots for 1230am that evening (1 shot of HCG and 1 shot of Lupron) -On the 11th day (the day before the retrieval, I had 1 Lupron shot at 8am and 1 Lupron shot at 8pm. -My retrieval was on the 12th day Again, I am very very happy with the outcome - I was able to retrieve a comfortable number of eggs that has me feeling very good about the future, so the guidance and instruction from the doctors was very successful and I felt great the whole time. Just would've loved a bit more info and insight from the beginning and throughout the process.
Describe your experience with your nurse at Kofinas Fertility Group. (Assigned nurse: Kristine )
The nursing staff was very friendly and helpful!
Describe your experience with Kofinas Fertility Group.
The clinic is clean and the staff is overall quite friendly. My only note is I was very taken aback my first monitoring visit when I waited almost two hours before being seen. (I arrived at 8:15 am and was not called into a room until 9:45 am. Then the doctor didn't come back until after 10am - I almost had to walk out because of work meetings. When I left I asked if this was common, and the front desk staff bluntly just said yes. No apologies for the inconvenience or anything like that. If that is common and is generally how mornings run, patients should be warned. I only block out about 2 hours from work for doctor appointments including commute time so it would be courteous to warn people if they expect the appointments themselves to require 2+ hours. The front desk staff could be a little blunt and brash at times, but overall they were fine and I'm sure they get a lot thrown at them throughout the day.
Describe the costs associated with your care under Charalampos Chatzicharalampous at Kofinas Fertility Group.
I am still getting bills in but everything seems to have been properly processed to date.
Describe Charalampos Chatzicharalampous's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
n/a
What specific things went wrong at Kofinas Fertility Group?
  • Failed to call with results
Describe the specific things that went wrong at Kofinas Fertility Group.
This is echoing my other comments - there just wasn't a lot of light shed onto things without having to ask for them. I had to ask about a couple labs that were ordered. I got the info promptly after but I don't think I would have gotten the info without asking.
6
Doctor
Charalampos Chatzicharalampous
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
4 of 5
9
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Successful
NPS
10
NPS
9
Age 29 - 31
2 IVF
Endometriosis
Male Factor
Immunological
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Harry was knowledgeable and his methods are research and evidence based. The doctor explained everything to me as we went...I didn't feel like I was "talked down to" as many doctors like to do to patients and I felt things were collaborative in an effort to finally be successful...I think he's just cool and easy to converse with which is a nice consideration when someone is constantly looking at your vagina and you want to feel at ease.
Clinic [at Kofinas Fertility Group's] strengths: Solid teamwork, good doctors, good nurses, scheduling appointments and procedures is easy because they aren't grouped together in bulk like some places. Weaknesses: billing department was so hard to get in touch with, frequently gave conflicting and mostly unhelpful information...losing a document that both myself and my husband verified we signed in person.
How was your experience with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr. Harry was knowledgeable and his methods are research and evidence based. The doctor explained everything to me as we went, which was important to me because I needed to know everything about everything in my treatment. I didn't feel like I was "talked down to" as many doctors like to do to patients and I felt things were collaborative in an effort to finally be successful. I had a long journey and was never made to feel like I should give up or we've tried all there is to do. Besides the doctor side of things, I think he's just cool and easy to converse with which is a nice consideration when someone is constantly looking at your vagina and you want to feel at ease.
What's one piece of advice would you give a prospective patient of Charalampos Chatzicharalampous at Kofinas Fertility Group?
Do and bring your own research and consistently advocate for yourself in treatment.
During treatment, were you treated like a number or a human with Charalampos Chatzicharalampous at Kofinas Fertility Group?
The doctor always remembered personal details I shared at previous appointments, was able to make jokes with me, and was open to research that I brought in.
Describe the protocols Charalampos Chatzicharalampous used in your cycles at Kofinas Fertility Group and their degree of success.
For egg retrievals; Gonal, Menopur, Cetrotide, and Lupron triggers to minimize OHSS risk. I stimmed for about 10-12 days. For transfer: First transfer I tried a natural transfer and that didn't work. Two more didn't work, and then we did a Lap to diagnose some stage 1 endo. I did one more transfer that didn't work. As later realized the problem was possibly also linked to autoimmune responses, my *fifth* transfer consisted of Prednisone, Metformin, Neupogen, Lovenox, PIO, prog suppository, Estrogen, Plaquenil, intralipids weekly, and intrauterine PRP.
Describe your experience with the nursing staff at Kofinas Fertility Group.
Loved all the nurses!!
Describe your experience with Kofinas Fertility Group.
Clinic strengths: Solid teamwork, good doctors, good nurses, scheduling appointments and procedures is easy because they aren't grouped together in bulk like some places. Weaknesses: billing department was so hard to get in touch with, frequently gave conflicting and mostly unhelpful information.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
The wait is sometimes ridiculously long and I was frequently late to work.
Describe the costs associated with your care under Charalampos Chatzicharalampous at Kofinas Fertility Group.
We paid completely out of pocket. Retrieval plus one transfer costs about 17K, I believe. Each transfer thereafter is 6K. That does not include medications.
Describe Charalampos Chatzicharalampous's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
Definitely not willing to put in two unless under specific circumstances (for me, it was multiple failed transfers).
What specific things went wrong at Kofinas Fertility Group?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at Kofinas Fertility Group.
Issues were mostly within the billing department not responding to my emails or calls, providing conflicting information about questions, losing a document that both myself and my husband verified we signed in person.
10
Doctor
Charalampos Chatzicharalampous
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 38 - 39
1 IVF
Endometriosis
Recurrent Pregnancy Loss
European
Income $500K+
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Chatzicharalampous] is exceptional and went above and beyond my own expectations for this experience. He is knowledgeable, patient and treats you with compassion. He takes the time to explain all results and next steps, follows up when needed, and answers emails within the day. I found him yo be an incredible doctor who left no stone unturned to help get me pregnant...always treated me with kindness and compassion. He was there for any questions I had and always answered quickly.
Kofinas is a clean, well kept office. They have a great team there and will make sure you are taken care of. Morning monitoring times can be hectic, but if you get there early you will be in/out. You are able to buy certain medications on site, but cash only which can be a pain because you need to make sure you have money on you...The nurses are wonderful and able to answer most questions. They followed up quickly if I had any concerns and I always felt they put their patients first
How was your experience with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr. Hari is exceptional and went above and beyond my own expectations for this experience. He is knowledgeable, patient and treats you with compassion. He takes the time to explain all results and next steps, follows up when needed, and answers emails within the day. I found him yo be an incredible doctor who left no stone unturned to help get me pregnant.
What's one piece of advice would you give a prospective patient of Charalampos Chatzicharalampous at Kofinas Fertility Group?
Trust him and the process.
During treatment, were you treated like a number or a human with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr. Hari always treated me with kindness and compassion. He was there for any questions I had and always answered quickly.
Describe the protocols Charalampos Chatzicharalampous used in your cycles at Kofinas Fertility Group and their degree of success.
We started with a workup including bloodwork, hsn and hsg. Those findings, along with other symptoms led us to believe I had endometriosis. I had a laparoscopic surgery to remove scar tissue and a polyp prior to beginning stimulants. Once healed I began the ivf process.
Describe your experience with your nurse at Kofinas Fertility Group. (Assigned nurse: Nurse Ashley)
The nurses are wonderful and able to answer most questions. They followed up quickly if I had any concerns and I always felt they put their patients first
Describe your experience with Kofinas Fertility Group.
Kofinas is a clean, well kept office. They have a great team there and will make sure you are taken care of. Morning monitoring times can be hectic, but if you get there early you will be in/out. You are able to buy certain medications on site, but cash only which can be a pain because you need to make sure you have money on you.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
Morning hours can be rushed, but I always found I was seen quickly once the doctor came in.
Describe the costs associated with your care under Charalampos Chatzicharalampous at Kofinas Fertility Group.
There was a copay for each visit under my insurance. My insurance also did not fully cover stimulant meds, so I wound up buying directly from Kofinas which was convenient and cheaper (for me).
Describe Charalampos Chatzicharalampous's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
He recommended only transferring 1 embryo (I had 2 normal embryos) due to multiples being high risk
10
Doctor
Charalampos Chatzicharalampous
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2021 - 2023, Successful
NPS
10
NPS
10
Age 41 - 43
4 IVF
Poor Egg Quality
European
Income $200K - $499K
Nurse or HC Services
1st of 2 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Chatzicharalampous] was always present which in this day in age is not something that can be taken for granted. He was always available via email with extremely timely responses. Every step of my IVF cycle was closely monitored and altered based on each appointment. Following failed cycles, novel treatment options and altered medication regiments were used in attempt to improve the results of the next....
The nursing staff [at Kofinas Fertility Group] was very caring and again the Experience was very personalized. Everybody knows your name and as your journey continues they become your cheerleaders...The monitoring appointment window was conveniently scheduled for the mornings, making it possible to complete prior to work...doctor seeing you during every appointment I believe is game changing. There is personalization to your treatment every appointment. They also anticipate everything and take appropriate measures accordingly...
How was your experience with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr. C is extremely knowledgeable in the field exuding the confidence you need to feel in your doctor when undergoing such an important process. He was always present which in this day in age is not something that can be taken for granted. He was always available via email with extremely timely responses. Every step of my IVF cycle was closely monitored and altered based on each appointment. Following failed cycles, novel treatment options and altered medication regiments were used in attempt to improve the results of the next.
What's one piece of advice would you give a prospective patient of Charalampos Chatzicharalampous at Kofinas Fertility Group?
If you want someone that will do everything possible to help you succeed, go see Dr. C.
During treatment, were you treated like a number or a human with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr. C and the nursing staff provided very personalized care. They always knew every detail of current progress (without looking directly at records). Dr. C was always available via email to answer any questions (in an extremely timely manner-minutes at time).
Describe the protocols Charalampos Chatzicharalampous used in your cycles at Kofinas Fertility Group and their degree of success.
The medication protocol (each time varied to some degree) included clomid, cetrotide, gonal, menopur, HCG and Lupron. I had a laparoscopic procedure to r/o endometriosis following my first unsuccessful IVF cycle- revealing insignificant amount of endometriosis. I underwent ovarian PRP (plasma rich platelets) following by second unsuccessful IVF cycle- resulting in one healthy embryo for each of the next two IVF cycles.
Describe your experience with your nurse at Kofinas Fertility Group. (Assigned nurse: Myo )
The nursing staff was very caring and again the Experience was very personalized. Everybody knows your name and as your journey continues they become your cheerleaders.
Describe your experience with Kofinas Fertility Group.
The doctor seeing you during every appointment I believe is game changing. There is personalization to your treatment every appointment. They also anticipate everything and take appropriate measures accordingly.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
The monitoring appointment window was conveniently scheduled for the mornings, making it possible to complete prior to work.
Describe the costs associated with your care under Charalampos Chatzicharalampous at Kofinas Fertility Group.
Approximately $60,000.
10
Doctor
Charalampos Chatzicharalampous
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 43 - 44
4 IVF
Diminished Ovarian Reserve
South Asian
Income $100K - $199K
Lawyer
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr C was incredibly encouraging, thoughtful, considerate and knowledgeable every step of the way. He always took the necessary time to address my questions, concerns and fears. I found him incredibly supportive and his upbeat demeanor and his compassion made even the setbacks easier to weather. With Dr C by our side we felt we were always moving forward on the path towards our goal....
At Kofinas I found the standard of care among the doctors exceptional. Not only Dr C, but every doctor at Kofinas, treated me with the utmost care, kindness, caring and compassion. The clinic has a diverse staff, and a diverse clientele. This made the experience especially welcoming to me...The nursing staff was diverse, experienced, knowledgeable and compassionate. I always felt they were on my side, they never tired of answering my questions and together they ensured I had complete, personalized care...
How was your experience with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr C is a dream of a doctor. He treated us with respect, compassion, and professionalism. It was clear that he loves his job. I always felt he respected my choices, and he was also guided by what he thought clinically would be most suited to our needs.
What's one piece of advice would you give a prospective patient of Charalampos Chatzicharalampous at Kofinas Fertility Group?
Though there may be setbacks, you can absolutely trust in the advice given by Dr. C. He is the doctor you want by your side on the sometimes long road to having a baby. I recommend seeing Dr C at the Brooklyn office as he is there nearly every day and there was excellent continuity of care as, for the most part, I saw only him. His colleagues and the nursing staff are also excellent.
During treatment, were you treated like a number or a human with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr C was incredibly encouraging, thoughtful, considerate and knowledgeable every step of the way. He always took the necessary time to address my questions, concerns and fears. I found him incredibly supportive and his upbeat demeanor and his compassion made even the setbacks easier to weather. With Dr C by our side we felt we were always moving forward on the path towards our goal.
Describe your experience with the nursing staff at Kofinas Fertility Group.
The nursing staff was diverse, experienced, knowledgeable and compassionate. I always felt they were on my side, they never tired of answering my questions and together they ensured I had complete, personalized care.
Describe your experience with Kofinas Fertility Group.
At Kofinas I found the standard of care among the doctors exceptional. Not only Dr C, but every doctor at Kofinas, treated me with the utmost care, kindness, caring and compassion. The clinic has a diverse staff, and a diverse clientele. This made the experience especially welcoming to me.
10
Doctor
Charalampos Chatzicharalampous
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 33 - 34
1 IVF
1 Egg Freezing
1 Embryo Freezing
Endometriosis
PCOS
Black or African-American
Income $0 - $49K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Charalampos Chatzicharalampous, Makes me feel safe and secure with undergoing my IVF process. He also has a great rapport with me and my spouse. He has showed interest an integrity during my treatments & procedure follow-ups...Treatments that’s Dr. Charalampos Chatzicharalampous, Suggested are progesterone oil, viagra suppository, progesterone suppository, blood thinner (to reduce the risk of blood clots), estradiol, Tactolimus, and implemented a proper diet.
The [Kofinas Fertility Group] nurses were easygoing and easy to talk to. The nursing staff went over the medication and how to take it before I leave the facility. They were very perfessional and precise...The staff is pretty spot on their job duties. They are also informative on the step by step procedures of each phase of the IVF journey. The staff is extremely perfessional and kind hearted people. The staff knows how to be discreet when giving you pertinent information. The clinic is extremely clean. The weakness the clinic may have is that the clinic may be a bit crowded at times.
How was your experience with Charalampos Chatzicharalampous at Kofinas Fertility Group?
My experience with Dr. Charalampos Chatzicharalampous, has been great thus far. In the beginning, as a patient I was quite nervous and unsure. However Dr.Charalampos Chatzicharalampous, has helped me with my patients and troubled mind during this process. He has also encourage me to remain calm. He has helped me with my anxiety attacks (lol) and stress levels as a patient.
What's one piece of advice would you give a prospective patient of Charalampos Chatzicharalampous at Kofinas Fertility Group?
One piece of advice I would give is to not be nervous and always ask questions even if you think it sounds weird. Dr. Charalampos Chatzicharalampous is patient and would give you a consultation if you have any questions or concerns to start your IVF process. No question is a dumb question so ask away!.
During treatment, were you treated like a number or a human with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr. Charalampos Chatzicharalampous, Makes me feel safe and secure with undergoing my IVF process. He also has a great rapport with me and my spouse. He has showed interest an integrity during my treatments & procedure follow-ups. Whenever I am feeling nervous I’ll call or send him a email . I know he may be busy but he makes it his business and duty to respond in a timely fashion. He is also a person that shows Sympathy, empathy, and is extremely helpful during my IVF process. Dr. Charalampos Chatzicharalampous is very down to earth -pleasant person that make me and spouse feel informative at all times. He is stern yet also patient individual Who understands what I am going through by creating a plan specifically for my IVF treatment. I am truly thankful and grateful for his time and compassion.
Describe the protocols Charalampos Chatzicharalampous used in your cycles at Kofinas Fertility Group and their degree of success.
Treatments that’s Dr. Charalampos Chatzicharalampous, Suggested are progesterone oil, viagra suppository, progesterone suppository, blood thinner (to reduce the risk of blood clots), estradiol, Tactolimus, and implemented a proper diet.
Describe your experience with the nursing staff at Kofinas Fertility Group.
The nurses were easygoing and easy to talk to. The nursing staff went over the medication and how to take it before I leave the facility. They were very perfessional and precise.
Describe your experience with Kofinas Fertility Group.
The staff is pretty spot on their job duties. They are also informative on the step by step procedures of each phase of the IVF journey. The staff is extremely perfessional and kind hearted people. The staff knows how to be discreet when giving you pertinent information. The clinic is extremely clean. The weakness the clinic may have is that the clinic may be a bit crowded at times.
Describe the costs associated with your care under Charalampos Chatzicharalampous at Kofinas Fertility Group.
I don’t remember I really loss count.
Describe Charalampos Chatzicharalampous's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
I trust Dr. Charalampos Chatzicharalampous judgement for transferring one embryo at a time.
10
Doctor
Charalampos Chatzicharalampous
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
NPS
0
NPS
0
Age 38 - 39
2 IUI
Cancer
PCOS
Unexplained
European
Income $200K - $499K
Teacher
2nd of 3 Docs
2 IUI With Other Docs
1 Embryo Freezing With Other Docs (cancer)
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt like a number with Dr. Harry because he dismissed my concerns about a lump in my breast that I brought to his attention on two separate visits. Not only that, but I found his actions and words to be extremely unprofessional. Instead of taking a pause from the treatment plan to ask me questions about the lump or perform a breast exam, we continued with 1 or 2 more failed IUI's...He did not inform me to make another appointment about it or even what kind of appointment I would need in order for him to look and give me additional information. It was not until my husband and I met with Dr. Harry for a fertility consultation that he performed a breast exam on my insistence and made a referral to a radiologist. From the time I brought the lump to Dr. Harry's attention to the time he performed a breast exam, my breast had gone through significant changes (inflamed skin; inverted nipple) which was later diagnosed as Stage 3 Breast Cancer,
The nursing staff [at Kofinas Fertility Group] were professional, caring, and helpful...The clinic failed to bill my insurance for covered injections costing me money out of pocket and time spent trying to get reimbursed from my insurance provider. The clinic kept reassuring me that my insurance covered the costs of IVF and failed to disclose the out of pocket facility fee ($5100) until I was already a patient, but I ultimately did not complete an IVF cycle with them. My insurance copay was $50 per monitoring visit because it was performed by a doctor.
How was your experience with Charalampos Chatzicharalampous at Kofinas Fertility Group?
I was under the care of Dr. C (Dr. Harry) while my doctor was out on leave. He performed multiple monitoring appointments several times a week. During one of them, I informed about a lump that had formed in my breast. Without looking at my breast or asking any further questions, he replied, "Breasts are lumpy and it was probably nothing bad." On a second occasion, I brought the lump to his attention again stating that it was still there and his response was that he could look at my breast but did not have the time. He did not inform me to make another appointment about it or even what kind of appointment I would need in order for him to look and give me additional information. It was not until my husband and I met with Dr. Harry for a fertility consultation that he performed a breast exam on my insistence and made a referral to a radiologist. From the time I brought the lump to Dr. Harry's attention to the time he performed a breast exam, my breast had gone through significant changes (inflamed skin; inverted nipple) which was later diagnosed as Stage 3 Breast Cancer, with inflammatory characteristics. If I had not continued to be insistent with Dr. Harry performing a breast exam and making a referral to a specialist, I doubt he would have ever re-visited it and the cancer could have spread even further. Since the skin became inflamed and the tumor was large, my oncologist recommended a very aggressive course of treatments (chemo, surgery, radiation, hormone meds). Because my tumor is estrogen and progesterone positive, part of my treatment has been to lower my hormone levels as it has been explained to me that these hormones feed my tumor. My intention for sharing this story is not to scare anyone seeking fertility treatments, but to highlight that there were opportunities for Dr. Harry to pause and gather more information before continuing with 1 or 2 more failed rounds of IUI - but he didn't, and as a result my treatment was delayed and my health was put at risk.
What's one piece of advice would you give a prospective patient of Charalampos Chatzicharalampous at Kofinas Fertility Group?
Find another fertility clinic.
During treatment, were you treated like a number or a human with Charalampos Chatzicharalampous at Kofinas Fertility Group?
I felt like a number with Dr. Harry because he dismissed my concerns about a lump in my breast that I brought to his attention on two separate visits. Not only that, but I found his actions and words to be extremely unprofessional. Instead of taking a pause from the treatment plan to ask me questions about the lump or perform a breast exam, we continued with 1 or 2 more failed IUI's.
Describe the protocols Charalampos Chatzicharalampous used in your cycles at Kofinas Fertility Group and their degree of success.
I was prescribed letrozole for 5 days and then daily progesterone suppositories from IUI insemination until a pregnancy test. No one at the clinic discussed potential risks of these medications.
Describe your experience with the nursing staff at Kofinas Fertility Group.
The nursing staff were professional, caring, and helpful.
Describe your experience with Kofinas Fertility Group.
After submitting a formal complaint to Kofinas Fertility group, the medical director did not even contact me. I would not recommend anyone seeking fertility services to Dr. Harry or Kofinas Fertility.
Describe the costs associated with your care under Charalampos Chatzicharalampous at Kofinas Fertility Group.
The clinic failed to bill my insurance for covered injections costing me money out of pocket and time spent trying to get reimbursed from my insurance provider. The clinic kept reassuring me that my insurance covered the costs of IVF and failed to disclose the out of pocket facility fee ($5100) until I was already a patient, but I ultimately did not complete an IVF cycle with them. My insurance copay was $50 per monitoring visit because it was performed by a doctor.
What specific things went wrong at Kofinas Fertility Group?
  • Lost appointments
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
0
Doctor
Charalampos Chatzicharalampous
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 55
1 IUI
Anovulation
PCOS
Black or African-American
Income $0 - $49K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr.Charalampos (Harry) Chatzicharalampous is the type of doctor that anyone can wish they had. His patient and understanding is out of this world. He made his patients comfortable and relax...He took his time to explain everything to my husband and I. After receiving our results, he made sure we understand everything that was on the chart...With PCOS- change my diet and walk more to reduce my weight. I started taking supplements that was recommended from the doctor
The clinic [at Kofinas Fertility Group] is super clean, healthy, and most importantly organized...Nurse were very respectful and friendly. Knowing that I hate needles, they were very gentle. They had this amazing smile that automatically make you feel belonging...from the receptionist to the doctors, I was made comfortable and safe. Dr. Harry took the time to explain every step that we were taking. He was always answering our questions in a great manner and never made us feel like our questions were crazy or made no sense
How was your experience with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr.Charalampos (Harry) Chatzicharalampous is the type of doctor that anyone can wish they had. His patient and understanding is out of this world. He made his patients comfortable and relax. Dr. Harry was very fantastic and thoughtful. He took his time to explain everything to my husband and I. After receiving our results, he made sure we understand everything that was on the chart which we never get from past doctors we had seen before. I am truly lucky to have met Dr. Harry.
What's one piece of advice would you give a prospective patient of Charalampos Chatzicharalampous at Kofinas Fertility Group?
Do not give up hope. Be open and honest. Don't be afraid to ask questions until you understand what is there.
During treatment, were you treated like a number or a human with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr.Charalampos (Harry) Chatzicharalampous and Kofinas clinic was the doctor that was sent from heaven to help us make our dream come true. I still remember the night I was researching fertility treatment hospitals and Kofinas Fertility Group was the only one that caught my attention. Calling and making my first appointment and meeting Dr. Harry, lead me to believe that I was in the right place this time, but again I did not want to be disappointed. After all the tests that I had to undergo, for the first time, I was told that I had some minor issues that needed to be treated first. I was a bit worried, but from the receptionist to the doctors, I was made comfortable and safe. Dr. Harry took the time to explain every step that we were taking. He was always answering our questions in a great manner and never made us feel like our questions were crazy or made no sense. After only two (2) months of treatment at Kofinas Fertility Group; on June 28th I received a phone call that I will never forget from Dr. Harry telling me that my blood work result is in and that I was pregnant. This forever changed my life for the better. Wednesday, February 16th of 2022, I gave birth to my beautiful, blessing son. I never stop thanking God or smiling. Thank you Kofinas Fertility Group family. Thank you, Dr. Harry. I can personally say that I would continue recommending this hospital/clinic to any individual or couple trying to conceive. Back to the question was I treated like a number or a human. You the reader, what are your thoughts. As for me, I was not only treated like the human I am, but they also added respect, dignity, and love. Thank you,
Describe the protocols Charalampos Chatzicharalampous used in your cycles at Kofinas Fertility Group and their degree of success.
With PCOS- change my diet and walk more to reduce my weight. I started taking supplements that was recommended from the doctor. I had to do a Hysteroscopy & Polypectomy. I took Letrozole (Femara) to help me ovulate. Later I got a trigger shot and IUI injection.
Describe your experience with the nursing staff at Kofinas Fertility Group.
Nurse were very respectful and friendly. Knowing that I hate needles, they were very gentle. They had this amazing smile that automatically make you feel belonging. Thank you.
Describe your experience with Kofinas Fertility Group.
The clinic is super clean, healthy, and most importantly organized. The cleaners were very nice and will keep the place neat. The colors and rooms were just amazing. I wish every clinic were like Kofinas.
Describe the costs associated with your care under Charalampos Chatzicharalampous at Kofinas Fertility Group.
Not sure!
10
Doctor
Charalampos Chatzicharalampous
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2021, Successful
NPS
10
NPS
10
Age 41
1 IVF
Recurrent Pregnancy Loss
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
he [Dr. Chatzicharalampous] put so much thought effort knowledge into my protocol I feel like that is why we were so successful he really took the time to get to know me my journey my own situation It was a personalized protocol just for me...He was extremely knowledgeable , honest and always sensitive to my needs...he didn’t have to read my chart he knew it better then I knew it He knew my past situation and from creating my protocol , to bedside manners to helping me remain so calm and confident during the scariest time of my life...
The nurses [at Kofinas Fertility Group] were incredible they taught me how to do all my injections with such patience and care They always welcomed me in the office with love, patience and so much attention to all my needs...when at times you have to see different doctors they all take time to get to know your story your situation I always was treated like a person not a number My calls emails and concerns were always addressed promptly and efficiently...
How was your experience with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Everyone who struggles with infertility knows what a sensitive topic this is, we come in to these clinics with broken hearts, lack of hope and lack of trust in our bodies not to much so much confusion. From the first day I met Dr C I knew he was going to be the one to make my dreams come true . I felt his energy through every part of my soul. He was extremely knowledgeable , honest and always sensitive to my needs. No matter how many times I emailed him asked him the same questions over and over , seemed doubtful scared He was always there to pick me up when I felt like I was falling apart she answered my emails so quickly anytime of day weekends nights holidays If I needed him he was always there. The way he put so much thought effort knowledge into my protocol I feel like that is why we were so successful he really took the time to get to know me my journey my own situation It was a personalized protocol just for me and we did it on the first try
What's one piece of advice would you give a prospective patient of Charalampos Chatzicharalampous at Kofinas Fertility Group?
I have seen many doctors in my life but none have left such an impact on my life the way Dr C did ….Charalampos Chatzichatalampous you are a remarkable doctor and I am so blessed to have met you…Thank you for giving me my daughter
During treatment, were you treated like a number or a human with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr C is one of the most professional , knowledgeable doctors I have ever met..He took amazing care of me when I was going through IVF , he knew everything about he didn’t have to read my chart he knew it better then I knew it He knew my past situation and from creating my protocol , to bedside manners to helping me remain so calm and confident during the scariest time of my life. He was incredible in every way
Describe the protocols Charalampos Chatzicharalampous used in your cycles at Kofinas Fertility Group and their degree of success.
I was on my supplemts to help keep me at my healthiest from mynoverhall health , I felt super protected from COVID as well. We used lots of supplements from life extension That helped the egg quality then we did everything we could for my uterus , placenta He also gave me prescription pillls like tacrolimus and plaquenil to help suppress immune system so my natural killer cells wouldn’t act up I was on lovenox throughout my whole pregnancy also did progesterone shots gonal f certricide and also had weekly intralipids infusions Whenever I listen to friends protocols who struggle with similar fertility issues I knew my protocol was the best , he had everything covered
Describe your experience with your nurse at Kofinas Fertility Group. (Assigned nurse: Shaquille Kim Mio )
The nurses were incredible they taught me how to do all my injections with such patience and care They always welcomed me in the office with love, patience and so much attention to all my needs
Describe your experience with Kofinas Fertility Group.
Kofinas is one of the best clinics around From their Brooklyn location Staten Island nyc, every department from surgical to billing to doctors office There staff makes you feel like your family. no matter what clie Nic you are at the staff will always treat you like a prioroty when at times you have to see different doctors they all take time to get to know your story your situation I always was treated like a person not a number My calls emails and concerns were always addressed promptly and efficiently
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
They made waking up so early so easy…The office staff at front desk always greeted you a smile and always got you in and out where you never felt rushed but never felt worried if you had to get to work
Describe the costs associated with your care under Charalampos Chatzicharalampous at Kofinas Fertility Group.
I had no insurance coverage so they were very clear on how much it would cost . I was able to pay as I went whether I was bringing cash or credit cards They helped me make it happen helped guide me anyway I can save money on. Medications too
10
Doctor
Charalampos Chatzicharalampous
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2021, Successful
NPS
10
NPS
10
Age 37
PCOS
Uterine Fibroids
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chatzicharalampous "Dr. Harry" is the best provider that I ever had. He helped me feel comfortable my entire process. He explained every step of the way the good and the bad and set real time expectations...He conducted all the right test , a Laparoscopy and other recommended test that ultimately led to me conceiving on my own...he remembered the small personal things discussed outside of treatment.He was also personable and not just making you feel like a chart number like my previous doctors
From the front desk [at Kofinas. Fertility Group] Maria and Felicia were pleasant and made you feel at home. The staff always been nice and advise you on the next steps of your appointment. Their response time was fast and everyone should care to your treatment . I also like that they accommodated my work schedule by having 7 am appointments.
How was your experience with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr. Chatzicharalampous "Dr. Harry" is the best provider that I ever had. He helped me feel comfortable my entire process. He explained every step of the way the good and the bad and set real time expectations. He was compassionate and caring to my needs. I have never had a doctor that was so attentive and cared. One thing I always admire was he remembered the small personal things discussed outside of treatment.He was also personable and not just making you feel like a chart number like my previous doctors. He is the best and I will always recommend him to family and friends. I am so happy that I was his patient.
What's one piece of advice would you give a prospective patient of Charalampos Chatzicharalampous at Kofinas Fertility Group?
You are in good hands, he is willing to answer all questions so never hesitate to ask them. He is very knowledgable . Be comfortable and trust the process. The best decision you made was choosing Dr. Harry as a doctor.
During treatment, were you treated like a number or a human with Charalampos Chatzicharalampous at Kofinas Fertility Group?
I felt like a human because from day one Dr. Harry was attentive and personable. He was patient with my concerns and questions. He was very knowledgeable on his practice and he made me feel comfortable on the entire process. I was very nervous the entire time up until conception and Dr. Harry literally held my hand the entire time and made me feel like I mattered and that my concerns were his priority.
Describe the protocols Charalampos Chatzicharalampous used in your cycles at Kofinas Fertility Group and their degree of success.
I came in and wasn't sure of the right course of treatment. I have been to doctors before that did not take time to see what treatment I would need. He was able to see what I needed. He conducted all the right test , a Laparoscopy and other recommended test that ultimately led to me conceiving on my own.
Describe your experience with the nursing staff at Kofinas Fertility Group.
They were all nice.
Describe your experience with Kofinas Fertility Group.
From the front desk Maria and Felicia were pleasant and made you feel at home. The staff always been nice and advise you on the next steps of your appointment. Their response time was fast and everyone should care to your treatment . I also like that they accommodated my work schedule by having 7 am appointments.
Describe the costs associated with your care under Charalampos Chatzicharalampous at Kofinas Fertility Group.
I only paid my co payments . My insurance covered most of the expenses.
10
Doctor
Charalampos Chatzicharalampous
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
5
NPS
7
Age 42
3 IVF
Endometriosis
Poor Egg Quality
Latinx
Income $50K - $99K
2nd of 3 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
If your looking for a hand holding doctor, this is not the place for you. However, he [Dr. Jason Kofinas] does respond to emails and thoroughly answers all questions and concerns. Dr. Kofinas does use different protocols and considers suggestions that you may have within reason...is aggressive with medication protocol and tend to cancel multiple cycles for those poor responders or if you didn’t meet Doctors expectation Of follicle count. He is experienced and comes from a family that specializes in fertility, but if I had to do it over again. I would of gotten a second opinion before pursing a laparoscopic procedure.
Kofinas institute is aggressive with medication protocol and tend to cancel multiple cycles for those poor responders or if you didn’t meet Doctors expectation Of follicle count...Nurses were professional...It’s a family practice started by George Kofinas. They have several locations, one in Brooklyn, Manhattan and Staten Island. Other than infertility they do specialize in Endometriosis, hydrosalphinx and laparoscopic procedures ect... Kofinas fertility institute is costly with or without medical insurAnce. They charge an additional facility fee of 3500 that all insurances do not cover.
How was your experience with Jason Kofinas at Kofinas Fertility Group?
Dr. Kofinas is knowledgeable and brutally honest. If your looking for a hand holding doctor, this is not the place for you. However, he does respond to emails and thoroughly answers all questions and concerns. Dr. Kofinas does use different protocols and considers suggestions that you may have within reason. Kofinas institute is aggressive with medication protocol and tend to cancel multiple cycles for those poor responders or if you didn’t meet Doctors expectation Of follicle count. He is experienced and comes from a family that specializes in fertility, but if I had to do it over again. I would of gotten a second opinion before pursing a laparoscopic procedure.
What's one piece of advice would you give a prospective patient of Jason Kofinas at Kofinas Fertility Group?
Make sure you do your own research and pay attention to your body when taking the medication. I found that Dr. Kofinas had a standard protocol for meds and In the beginning i didn’t feel that the regime was personalized. Keep a record of your sonograms with medications that were prescribed. You will learn what doesn’t work for your body.
Describe your experience with the nursing staff at Kofinas Fertility Group.
Nurses were professional.
Describe your experience with Kofinas Fertility Group.
It’s a family practice started by George Kofinas. They have several locations, one in Brooklyn, Manhattan and Staten Island. Other than infertility they do specialize in Endometriosis, hydrosalphinx and laparoscopic procedures ect... Kofinas fertility institute is costly with or without medical insurAnce. They charge an additional facility fee of 3500 that all insurances do not cover.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
I would spend about an hour at then clinic.
Describe the costs associated with your care under Jason Kofinas at Kofinas Fertility Group.
It is not affordable and there are additional cost.
Describe Jason Kofinas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
Dr. Kofinas was open to both.
5
Doctor
Jason Kofinas
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 32 - 33
1 IVF
Endometriosis
Unexplained
European
Income $200K - $499K
Teacher
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Masbou is extremely attentive and caring in a way that I was not expecting. After our first failed IUI with her, she sent me a personal email to ask how I was doing and that she was so sorry about the failed cycle. Even at our initial consultation, her first question to me was nothing about our past infertility workups, she looked right at me and said, "first of all, how are you doing mentally and emotionally?"
IVF with PGS and one year of storage (without insurance coverage) was $22,500. They [Kofinas Fertility Group] were able to work it out with my insurance company to have the meds covered.... Lindsay and Christine are the best. In addition to emailing Dr. Masbou, I've also taken to emailing Lindsay when I have questions I know she can answer and she's been the absolute best.
How was your experience with Alexis Masbou at Kofinas Fertility Group?
Dr. Masbou is extremely attentive and caring in a way that I was not expecting. After our first failed IUI with her, she sent me a personal email to ask how I was doing and that she was so sorry about the failed cycle. Even at our initial consultation, her first question to me was nothing about our past infertility workups, she looked right at me and said, "first of all, how are you doing mentally and emotionally?" She explains procedures before and during them and makes sure you know why she is recommending a line of treatment. We brings up options and let's you decide what you think is right for you and then is completely gungho behind whatever choice you make.
What's one piece of advice would you give a prospective patient of Alexis Masbou at Kofinas Fertility Group?
Don't be afraid to ask questions or email her directly - she responds so quickly! I was so nervous in the beginning to email her because I felt like I was annoying and should have asked all these things while I was at my appointment - but there's so much information and sometimes questions come up later. She never makes you feel like anything you ask is stupid or silly or annoying. She even emailed me once from her vacation because she knew I was antsy about results.
During treatment, were you treated like a number or a human with Alexis Masbou at Kofinas Fertility Group?
With my first RE, I was most definitely a number. I needed to remind him of my history multiple times. It always felt like he forgot things he'd said to me or he was confusing me with another patient. I've never felt that way at Kofinas Fertility or with Dr. Masbou. She remembers everything, follows up on what's going on in our everyday life outside of fertility, and genuinely seems invested in us being successful.
Describe the protocols Alexis Masbou used in your cycles at Kofinas Fertility Group and their degree of success.
During IVF, we started with gonal-F and then swapped for menopur after a few days. Dr. Masbou didn't want to overstimulate me so we played it safe to start. We ended up with 22 eggs, 17 of which fertilized, 8 made it to freeze.
Describe your experience with the nursing staff at Kofinas Fertility Group.
Lindsay and Christine are the best. In addition to emailing Dr. Masbou, I've also taken to emailing Lindsay when I have questions I know she can answer and she's been the absolute best. My husband refers to her as "Janet" (from the Good Place) as she always pops up to help you with whatever you need.
Describe your experience with Kofinas Fertility Group.
They're very thorough with testing and I remember feeling like they were overdoing the diagnostic testing in the beginning. Now, being further along in this journey, I'm glad that they're really trying to get to the root of our problems and not just lump us into the "unexplained" category forever. Sometimes it's frustrating because you want to be pregnant NOW and all these tests delay the process but they're truly trying to figure out exactly what they're dealing with to give you the best chance of success.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
Very easy. You can make an appointment for a specific time or just show up at any point between 7 and 9am. Never waited more than a few minutes in their UWS Manhattan office.
Describe the costs associated with your care under Alexis Masbou at Kofinas Fertility Group.
IVF with PGS and one year of storage (without insurance coverage) was $22,500. They were able to work it out with my insurance company to have the meds covered.
Describe Alexis Masbou's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
1 PGS embryo transfers only.
10
Doctor
Alexis Masbou
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 35 - 36
2 IVF
Donor Sperm
European
Income $100K - $199K
Sales Representative
1st of 2 Docs
4 IUI With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Doctor C [Chatzicharalampous] is very personable and kind. He knows when to be serious and when he can throw in a few jokes. Anyone can build a relationship with this doctor...after meeting Dr. C, we knew that we will be safe at his clinic. Every suggestion, every course of our treatment, he guided us and suggested the best procedures and treatments. We listened to him and trusted his plan, and we finally got our first pregnancy test in November 2022...
Communication is a strength at this clinic [Kofinas Fertility Group]. You never have to worry about someone calling you back and you can get to your nurses and doctors very quickly. This clinic provides a sense of comfort! Even the front desk personnel look out for their patients...Nurse Ashley and others are extremely amazing, kind and thoughtful. Communication is top priority at Kofinas. They are a top notch team...
How was your experience with Charalampos Chatzicharalampous at Kofinas Fertility Group?
We were very excited to meet Dr. C. We met him in the summer of 2021 and both my partner and I agreed that he will "The One". We had very bad experience in the past with other clinic and after meeting Dr. C, we knew that we will be safe at his clinic. Every suggestion, every course of our treatment, he guided us and suggested the best procedures and treatments. We listened to him and trusted his plan, and we finally got our first pregnancy test in November 2022. We are super grateful and excited. I would recommend family and friends to turn to this doctors if you want to have a baby!
What's one piece of advice would you give a prospective patient of Charalampos Chatzicharalampous at Kofinas Fertility Group?
Come with a positive attitude and smiles!
During treatment, were you treated like a number or a human with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Doctor C is very personable and kind. He knows when to be serious and when he can throw in a few jokes. Anyone can build a relationship with this doctor!
Describe your experience with your nurse at Kofinas Fertility Group. (Assigned nurse: Ashley Rios)
Nurse Ashley and others are extremely amazing, kind and thoughtful. Communication is top priority at Kofinas. They are a top notch team
Describe your experience with Kofinas Fertility Group.
Communication is a strength at this clinic. You never have to worry about someone calling you back and you can get to your nurses and doctors very quickly. This clinic provides a sense of comfort! Even the front desk personnel look out for their patients!
Describe the costs associated with your care under Charalampos Chatzicharalampous at Kofinas Fertility Group.
I had insurance, but some medications I had to pay extra.
10
Doctor
Charalampos Chatzicharalampous
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2021 - 2022, Successful
NPS
10
NPS
10
Age 33 - 34
Uterine Fibroids
Recurrent Pregnancy Loss
Income $100K - $199K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Harry [Chatzicharalampous] is amazing. He is so knowledgeable and explains everything so thoroughly. He is very kind and makes you feel very comfortable under his care...Very knowledgeable and very thorough. He explains everything to you and helps you understand. His bedside manners are great along with the rest of the nurse and staff. My experience has been wonderful. I have had 2 misscarriages withina year and I am so greatful to have met Dr. Chatzicharalampous because now I am 10 weeks pregnant and am feeling great!
They [nurses at Kofinas Fertility Group] are all very nice. They make you feel comfortable. They always contact you back with blood results or anything follow up information. Very thorough...I have only great and positive things to say about my experience here...Dr Harry is amazing. He is so knowledgeable and explains everything so thoroughly. He is very kind and makes you feel very comfortable under his care....
How was your experience with Charalampos Chatzicharalampous at Kofinas Fertility Group?
He is an amazing doctor. Very knowledgeable and very thorough. He explains everything to you and helps you understand. His bedside manners are great along with the rest of the nurse and staff. My experience has been wonderful. I have had 2 misscarriages withina year and I am so greatful to have met Dr. Chatzicharalampous because now I am 10 weeks pregnant and am feeling great!
What's one piece of advice would you give a prospective patient of Charalampos Chatzicharalampous at Kofinas Fertility Group?
I would tell them not to loose hope, that Dr. C is amazing and will help you in as many ways as possible.
During treatment, were you treated like a number or a human with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr Harry is amazing. He is so knowledgeable and explains everything so thoroughly. He is very kind and makes you feel very comfortable under his care.
Describe your experience with the nursing staff at Kofinas Fertility Group.
They are all very nice. They make you feel comfortable. They always contact you back with blood results or anything follow up information. Very thorough
Describe your experience with Kofinas Fertility Group.
I think that this office is wonderful. I have only great and positive things to say about my experience here. I would recommend Kofinas Fertility to anyone! I was referred by a family friend myself and am so greatful that I was informed about this office. It hs been a great experience.
Describe the costs associated with your care under Charalampos Chatzicharalampous at Kofinas Fertility Group.
My insurance was covered however I believe that with surgery, you pay $500 dollars to the surgical center.
10
Doctor
Charalampos Chatzicharalampous
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
8
NPS
8
Age 46
1 IUI
Uterine Fibroids
Black or African-American
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
She [Dr. Melissa Montes] listened and was reassuring yet honest in terms of my conditions of fibroids. She shared that her job was to get me pregnant and there were options if I was willing. They would conduct IVF on me despite my advanced age...She did a through consultation and discussed full medical history. She conducted a physical exam...single embryo transfer.
The [Kofinas Fertility Group] clinic 's staff are through and professional. They are kind and respectful to the diverse group of clients. The billing department also ensures that the services are through. Weaknesses - none...he nursing staff was kind and compassionate... clinic has taken Blue Cross/Blue Shield - I've only had to pay co-pays ($30 per visit/bloodwork). For IVF is over 45 years of age, they take GHI/Emblem Health.
How was your experience with Melissa Montes at Kofinas Fertility Group?
She listened and was reassuring yet honest in terms of my conditions of fibroids. She shared that her job was to get me pregnant and there were options if I was willing. They would conduct IVF on me despite my advanced age. This was reassuring to me. I was terrified that my dream of becoming a mother would not come to pass. There are no guarantees yet I am holding onto to hope and faith that I can get pregnant and carry my baby.
What's one piece of advice would you give a prospective patient of Melissa Montes at Kofinas Fertility Group?
Be open.
During treatment, were you treated like a number or a human with Melissa Montes at Kofinas Fertility Group?
She did a through consultation and discussed full medical history. She conducted a physical exam.
Describe the protocols Melissa Montes used in your cycles at Kofinas Fertility Group and their degree of success.
Natural supplements such as a Prenatal Vitamin, CoQ10, Mitchrondial Optimizer. I also added DHEA. I was given Clomid and did well.
Describe your experience with the nursing staff at Kofinas Fertility Group.
The nursing staff was kind and compassionate.
Describe your experience with Kofinas Fertility Group.
The clinic 's staff are through and professional. They are kind and respectful to the diverse group of clients. The billing department also ensures that the services are through. Weaknesses - none
Describe the costs associated with your care under Melissa Montes at Kofinas Fertility Group.
I have been fortunate to say what the clinic has taken Blue Cross/Blue Shield - I've only had to pay co-pays ($30 per visit/bloodwork). For IVF is over 45 years of age, they take GHI/Emblem Health.
Describe Melissa Montes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
Wanted to optimizer chances of healthy pregnancy - single embryo transfer.
8
Doctor
Melissa Montes
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 34 - 35
Anovulation
PCOS
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. C is very personable, and takes the time to get to know you. He is always reachable by email, and answers in an appropriate amount of time. Never made it seem like I was bothering him...He keeps you at ease throughout the whole journey. No question is too stupid to ask. He has great bedside manner. The only con is that he doesn't see you throughout the whole pregnancy.
Clean, minimal decorative clinic [Kofinas Fertility Center]. Waiting room is quite big, so you don't feel like everyone is sitting on top of one another. The actual exam rooms are on the second floor, and they call you up and assign you an exam room...overall the nurses were great! it's a small team so you get to know them. My personal nurse care coordinator was lacking in communication and promptness. Have to run after her to get answers.
How was your experience with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Like I said before, he's very personable, making the time to get to know you. He keeps you at ease throughout the whole journey. No question is too stupid to ask. He has great bedside manner. The only con is that he doesn't see you throughout the whole pregnancy.
During treatment, were you treated like a number or a human with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr. C is very personable, and takes the time to get to know you. He is always reachable by email, and answers in an appropriate amount of time. Never made it seem like I was bothering him.
Describe your experience with your nurse at Kofinas Fertility Group. (Assigned nurse: Ashley)
overall the nurses were great! it's a small team so you get to know them. My personal nurse care coordinator was lacking in communication and promptness. Have to run after her to get answers.
Describe your experience with Kofinas Fertility Group.
Clean, minimal decorative clinic. Waiting room is quite big, so you don't feel like everyone is sitting on top of one another. The actual exam rooms are on the second floor, and they call you up and assign you an exam room.
10
Doctor
Charalampos Chatzicharalampous
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 30 - 31
1 IUI
Income $50K - $99K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
His very upfront and always available! Very honest and sweet at the same time! He tells you everything before he does it and also gives you different options...Always answers every questioned and monitored everything on point...Dr Chatzicharalampous was amazing and got my procedures approved by my insurance. I had to pay for my copayment and medication.
7am and [the nurses] always had smiles on. Always very welcoming...Iui and Ivf the process can be Scary but at Kofinas from the time you walk in till the time you walk out you feel safe and most important all questions are always answered...The entire staff starting from receptionist to the MA, Nurses and Doctors are truly the most attentive and kind people to have under one facility.
How was your experience with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr Chatzicharalampous hands down is the best! His very upfront and always available! Very honest and sweet at the same time! He tells you everything before he does it and also gives you different options! Thanks to him I got pregnant on my first iui. I can’t thank him enough! The entire staff starting from receptionist to the MA, Nurses and Doctors are truly the most attentive and kind people to have under one facility. I am truly Blessed to have met the Kofina family and very thankful to DR Chatzicharalampous I can’t thank you enough.
What's one piece of advice would you give a prospective patient of Charalampos Chatzicharalampous at Kofinas Fertility Group?
Trust him. Trust the process.
During treatment, were you treated like a number or a human with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr Chatzicharalampous is truly amazing! His very up front and honest but so sweet at the same time! Always answers every questioned and monitored everything on point.
Describe the protocols Charalampos Chatzicharalampous used in your cycles at Kofinas Fertility Group and their degree of success.
Metformin and progesterone (iui)
Describe your experience with the nursing staff at Kofinas Fertility Group.
7am and they always had smiles on. Always very welcoming. Alway had everything ready for Dr C.
Describe your experience with Kofinas Fertility Group.
I can’t say one bad thing about Kofinas. I started at a different clinic and what a big mistake! I’m so glad I walked threw Kofinas doors and met this amazing staff and doctors. Iui and Ivf the process can be Scary but at Kofinas from the time you walk in till the time you walk out you feel safe and most important all questions are always answered.
Describe the costs associated with your care under Charalampos Chatzicharalampous at Kofinas Fertility Group.
Dr Chatzicharalampous was amazing and got my procedures approved by my insurance. I had to pay for my copayment and medication.
10
Doctor
Charalampos Chatzicharalampous
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 35 - 36
1 IVF
1 Embryo Freezing
Endometriosis
Unexplained
Latinx
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
This doctor [Dr. Charalampos Chatzicharalampous] really cares about his patients. He is reachable outside of his office and answers all your questions. He is friendly and very down to earth. Very professional! I think he was God sent and I am thankful he was able to help me. After visiting 4 different fertility doctors I finally found someone who was able to tell me why I was not able to have kids. Dr. C found the root of my problem and recommended a surgery that led to a successful IVF.
Good customer care, the [Kofinas Fertility Group] clinic is clean and welcoming so are the receptionist. The secretaries are very friendly and discrete. They work very fast and accommodate you when you need it. They do a good job overall...[nurses at Kofinas Fertility Group are] Very friendly and caring about my needs...I felt that he really cared about how I felt throughout the process and answered all my questions.
How was your experience with Charalampos Chatzicharalampous at Kofinas Fertility Group?
This doctor really cares about his patients. He is reachable outside of his office and answers all your questions. He is friendly and very down to earth. Very professional! I think he was God sent and I am thankful he was able to help me. After visiting 4 different fertility doctors I finally found someone who was able to tell me why I was not able to have kids. Dr. C found the root of my problem and recommended a surgery that led to a successful IVF.
What's one piece of advice would you give a prospective patient of Charalampos Chatzicharalampous at Kofinas Fertility Group?
Be patient, have faith and trust this doctor who is very knowledgeable and professional.
During treatment, were you treated like a number or a human with Charalampos Chatzicharalampous at Kofinas Fertility Group?
I felt that he really cared about how I felt throughout the process and answered all my questions.
Describe the protocols Charalampos Chatzicharalampous used in your cycles at Kofinas Fertility Group and their degree of success.
I remember doctor C recommended me to do IVF after I had a laparoscopy surgery. I was the best choice I made due to my medical history and the damage endometriosis made to my uterus and ovaries.
Describe your experience with your nurse at Kofinas Fertility Group. (Assigned nurse: Ashley Rios)
Very friendly and caring about my needs.
Describe your experience with Kofinas Fertility Group.
Good customer care, the clinic is clean and welcoming so are the receptionist. The secretaries are very friendly and discrete. They work very fast and accommodate you when you need it. They do a good job overall.
Describe Charalampos Chatzicharalampous's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
None!
10
Doctor
Charalampos Chatzicharalampous
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2020, Successful
NPS
10
NPS
10
Age 35 - 40
3 IVF
Endometriosis
Uterine Fibroids
Black or African-American
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Kofinas is extremely positive even when the situation seem dim, he fights with his patient to get the desired results. He's compassionate I the event something unexpected happens, he has a wary with words that provides encouragement. ... My pregnancy was very high risk so transferring multiple embryos was not recommended ...
I felt like human because as soon as I walked in [to Kofinas Fertility], they knew my name by face, I had my doctor's cell phone number and I felt like not only Dr. Kofinas but all the doctors knew me and were very familiar with my situation. ... Very humane set of staff Professional Clean Friendly Know you by name ... There may be long waits in the morning Doctors are compassionate Dr Kofinas and Dr Narine for sure are excellent doctors They may be a little bit delayed in returning your calls due to the volume is patients they have
How was your experience with George Kofinas at Kofinas Fertility Group?
Dr Kofinas is extremely positive even when the situation seem dim, he fights with his patient to get the desired results. He's compassionate I the event something unexpected happens, he has a wary with words that provides encouragement.
What's one piece of advice would you give a prospective patient of George Kofinas at Kofinas Fertility Group?
Stay informed and ask a lot is questions. Follow instructions exactly as they are given and be on time with your meds
During treatment, were you treated like a number or a human with George Kofinas at Kofinas Fertility Group?
I felt like human because as soon as I walked in, they knew my name by face, I had my doctor's cell phone number and I felt like not only Dr. Kofinas but all the doctors knew me and were very familiar with my situation.
Describe your experience with your nurse at Kofinas Fertility Group. (Assigned nurse: Amanda)
They are excellent at following the doctors instructions. When taking blood, they are mindful to keep you comfortable and not try more than twice
Describe your experience with Kofinas Fertility Group.
Very humane set of staff Professional Clean Friendly Know you by name There may be long waits in the morning Doctors are compassionate Dr Kofinas and Dr Narine for sure are excellent doctors They may be a little bit delayed in returning your calls due to the volume is patients they have
Describe the costs associated with your care under George Kofinas at Kofinas Fertility Group.
At least$30000
Describe George Kofinas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
My pregnancy was very high risk so transferring multiple embryos was not recommended
10
Doctor
George Kofinas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2019, Consult
NPS
10
NPS
N/A
Age 40
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Successful
Dr Montes was warm friendly and smiling. She listened as I spoke and answer all of my questions. She was truthful and knowledgeable. She cared about me and my situation and was just a pleasure. I completely trust her...is a wonderful doctor. She is very smart and will explain everything to you in detail. She was warm and kind and really took her time to answer my questions. As she examined me she explained every step and stopped to answer my questions and then continued. I feel very safe with her and know I am getting the best care. So happy to be her patient.
[Nurses at Kofinas Fertility Group are] Amazing! Sweet and skilled...Amazing place with a great team. Return calls when they say they will. Always helpful with insurance and appointments. They see a lot of people. They are always friendly and smiling when they see you...Dr Montes is a wonderful doctor. She is very smart and will explain everything to you in detail. She was warm and kind and really took her time to answer my questions. As she examined me she explained every step and stopped to answer my questions and then continued. I feel very safe with her and know I am getting the best care. So happy to be her patient.
How was your experience with Melissa Montes at Kofinas Fertility Group?
Dr Montes is a wonderful doctor. She is very smart and will explain everything to you in detail. She was warm and kind and really took her time to answer my questions. As she examined me she explained every step and stopped to answer my questions and then continued. I feel very safe with her and know I am getting the best care. So happy to be her patient.
What's one piece of advice would you give a prospective patient of Melissa Montes at Kofinas Fertility Group?
Trust in her. Ask questions. I always tell people to be there own advocate no matter who the doctor is.
During treatment, were you treated like a number or a human with Melissa Montes at Kofinas Fertility Group?
Dr Montes was warm friendly and smiling. She listened as I spoke and answer all of my questions. She was truthful and knowledgeable. She cared about me and my situation and was just a pleasure. I completely trust her.
Describe the protocols Melissa Montes used in your cycles at Kofinas Fertility Group and their degree of success.
I am just starting. I will be meeting with her in the next 2 weeks to plan out exactly the step we will take to reach my goal. I am realistic and hopeful.
Describe your experience with the nursing staff at Kofinas Fertility Group.
Amazing! Sweet and skilled.
Describe your experience with Kofinas Fertility Group.
Amazing place with a great team. Return calls when they say they will. Always helpful with insurance and appointments. They see a lot of people. They are always friendly and smiling when they see you.
10
Doctor
Melissa Montes
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
8
NPS
7
Age 43
1 IVF
Poor Egg Quality
Tubal Blockage
Income $50K - $99K
1st of 2 Docs
Neutral
Neutral
Unsuccessful
DR. Narine was very kind and explained everything to you with great bedside manners....She is a very patient doctor with great bedside manner and make sure you understand what the procedure is gonna be and how to take all medications that's assigned to you. I love that she is straight forward with you and dont tell you what she wants you to hear or what sounds good.... They have a good friendly staff but they are too expensive
They [Kofinas Fertility] have a good friendly staff but they are too expensive and when it comes to my medication it took a while for me to get them cause they didnt put it into the right pharmacy so I had to come out of pocket and purchase their meds til I get my own to reimburse them after... DR. Narine was very kind and explained everything to you with great bedside manners....She is a very patient doctor with great bedside manner and make sure you understand what the procedure is gonna be and how to take all medications that's assigned to you. I love that she is straight forward with you and dont tell you what she wants you to hear or what sounds good.
How was your experience with Levica Narine at Kofinas Fertility Group?
She is a very patient doctor with great bedside manner and make sure you understand what the procedure is gonna be and how to take all medications that's assigned to you. I love that she is straight forward with you and dont tell you what she wants you to hear or what sounds good.
What's one piece of advice would you give a prospective patient of Levica Narine at Kofinas Fertility Group?
Ask lots of questions and call her if she is good with returning call.
During treatment, were you treated like a number or a human with Levica Narine at Kofinas Fertility Group?
DR. Narine was very kind and explained everything to you with great bedside manners.
Describe the protocols Levica Narine used in your cycles at Kofinas Fertility Group and their degree of success.
Clomid menopur gonal f and cetrotide
Describe your experience with the nursing staff at Kofinas Fertility Group.
Patients and kind
Describe your experience with Kofinas Fertility Group.
They have a good friendly staff but they are too expensive and when it comes to my medication it took a while for me to get them cause they didnt put it into the right pharmacy so I had to come out of pocket and purchase their meds til I get my own to reimburse them after
Describe the costs associated with your care under Levica Narine at Kofinas Fertility Group.
21000
Describe Levica Narine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
No comments didnt make it that far
8
Doctor
Levica Narine
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017, Unsuccessful
NPS
9
NPS
N/A
Age 46
1 IVF
Tubal Blockage
Uterine Fibroids
Unexplained
Black or African-American
Income $50K - $99K
2nd of 3 Docs
3 IVF With Other Docs
Strongly Recommends
Unsuccessful
Dr. Melissa [Montes] was very caring and understanding, gave advise and explained all that needed to be explained to me. Talked about what the expectations were and the pros and cons of what is to expected. Will highly recommend dr. Melissa to anyone because she was compassionate, careful, caring but very professional and passionate about her job
Clinic [Kofinas Fertility] was very knowledgeable , compassionate, caring and professional. Every patient was dedicated and tried to help out the best way they could. By giving directions. O. How to use medications, helped with bbn injection ; ... Because of my advanced age 45, multiple embryos transfer was done ... The protocol that was used for me was cetrotide, menopur, lovenox
How was your experience with Melissa Montes at Kofinas Fertility Group?
Dr. Melissa was very caring and understanding, gave advise and explained all that needed to be explained to me. Talked about what the expectations were and the pros and cons of what is to expected. Will highly recommend dr. Melissa to anyone because she was compassionate, careful, caring but very professional and passionate about her job
What's one piece of advice would you give a prospective patient of Melissa Montes at Kofinas Fertility Group?
Caring, passionate and professional
During treatment, were you treated like a number or a human with Melissa Montes at Kofinas Fertility Group?
There were nice, talk9to you about what was going on and making one feel worthwhile
Describe the protocols Melissa Montes used in your cycles at Kofinas Fertility Group and their degree of success.
The protocol that was used for me was cetrotide, menopur, lovenox
Describe your experience with the nursing staff at Kofinas Fertility Group.
Nice and professional
Describe your experience with Kofinas Fertility Group.
Clinic was very knowledgeable , compassionate, caring and professional. Every patient was dedicated and tried to help out the best way they could. By giving directions. O. How to use medications, helped with bbn injection ;
Describe Melissa Montes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
Because of my advanced age 45, multiple embryos transfer was done
9
Doctor
Melissa Montes
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
Operations
4 of 5
Nursing Staff
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, 15 Eggs Frozen
NPS
10
NPS
10
Age 34 - 35
1 Egg Freezing
East Asian
Income $100K - $199K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
[Dr. Chatzicharalampous] took his time to answer all of my questions and was very helpful navigating this scary/uncertain journey...never left our appointments feeling rushed...very good at managing expectations...f I forgot to ask a question during our office appointments I would email him and he'd respond very quickly
[ Kofinas Fertility Group has] Very kind and compassionate nursing staff...did have 2 instances where wait times took over an hour...well coordinated in bringing people in swiftly to see Dr...were able to let me know if another pharmacy they worked with or the clinic itself had more affordable costs
How was your experience with Charalampos Chatzicharalampous at Kofinas Fertility Group?
I researched and called a few clinics to see which clinic I'd like to work with, and I'm SO happy I chose Dr. Harry (Dr. C). He is incredibly kind and patient. He took his time to answer all of my questions and was very helpful navigating this scary/uncertain journey. I feel like he genuinely cared about me his patient. I never left our appointments feeling rushed, and if I forgot to ask a question during our office appointments I would email him and he'd respond very quickly. He is also very good at managing expectations. I'm very happy with my results, and I would recommend Dr. Harry to anyone who's interested in egg freezing / IVF.
What's one piece of advice would you give a prospective patient of Charalampos Chatzicharalampous at Kofinas Fertility Group?
If you're unsure going through this procedure, at least book a consultation with Dr. Harry. He's very helpful answering any questions you may have and addressing concerns. He won't sugar coat anything (which I personally appreciated), but has great bedside manner and is skilled at being direct in a way that's easy to digest.
During treatment, were you treated like a number or a human with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Everyone at Kofinas was very warm and kind. I researched several clinics and I'm SO happy I chose Kofinas. I primarily went to the Brooklyn location but occationally went to their HQ at 65 Broadway, and their staff is just as warm as the BK staff.
Describe your experience with the nursing staff at Kofinas Fertility Group.
Very kind and compassionate nursing staff.
Describe your experience with Kofinas Fertility Group.
For monitoring hours, try going as close to opening hours as possible to be seen sooner / lessen wait times. I did have 2 instances where wait times took over an hour, but one was on a Friday where I heard the front desk say they were short staffed and they apologized, and the second time was the day after a holiday weekend so was expected. Otherwise I was seen in a very timely manner.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
I was lucky that the clinic is located near my apartment and was able to go in close to opening hours to be seen quickly. The clinic is well coordinated in bringing people in swiftly to see Dr. C but I never felt like he was rushing to get to the next patient. The only time there was a longer than usual wait time was the day after a holiday weekend and was not the norm.
Describe the costs associated with your care under Charalampos Chatzicharalampous at Kofinas Fertility Group.
Can't recall the cost of treatments, but I called the nurses once I knew which medications I needed from the pharmacy that was recommended, and they were able to let me know if another pharmacy they worked with or the clinic itself had more affordable costs. Everyone did their best to ensure I got the best price available.
10
Doctor
Charalampos Chatzicharalampous
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Successful
NPS
10
NPS
10
Age 32 - 34
10 IUI
Endometriosis
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $100K - $199K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. C coordinated and participated in 3 surgeries, which was understandably scary for me at first...Each surgery was a complete success. Because of my surgeries, and figuring out my fertility issues due to a blocked tube, I am currently going on 4 months pregnant...Prior to starting IUI treatment, blood work was conducted for both my husband and I, hsn and hsg was done to check functionality of my tubes, and to check my endometrial lining, and test for abnormalities.
Kofinas clinic is very clean, highly organized, filled with kind and compassionate people who strive to help you reach your treatment goals. The front desk staff are really nice and thorough. They answer their phones, and either direct you to the person you need in a timely manner, or take a message from you that they will deliver. The wait to see the doctor isn’t long and much quicker than many other clinics I’ve been to. The environment is an overall warm and welcoming environment.
How was your experience with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr. Charalampos a.k.a Dr. C, is a very compassionate doctor, who listened to my Husband and I concerns, and goals to one day become parents. Together, we came up with a great treatment plan to figure out what was causing our fertility issues, as we have been trying to conceive for over a year with no success. Dr. C is highly knowledgeable and explained thoroughly what to expect each visit. He helped us to feel safe and trusting to the process. Dr. C coordinated and participated in 3 surgeries, which was understandably scary for me at first. However, I was reassured each step of the way that it would be ok, and I was in good hands with excellent doctors. Each surgery was a complete success. Because of my surgeries, and figuring out my fertility issues due to a blocked tube, I am currently going on 4 months pregnant. YAY! I am beyond grateful for the support, expert guidance, and care I received at Kofinas. More importantly, I had the best doctor I have ever had in my life who truly cared and helped my husband and I achieve our goal of becoming parents. We thank you!
What's one piece of advice would you give a prospective patient of Charalampos Chatzicharalampous at Kofinas Fertility Group?
Advice I would give to a prospective patient is, don’t be afraid to ask questions. You’re both on this journey together.
During treatment, were you treated like a number or a human with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr. C is a very compassionate doctor who listened to my husband and I concerns and goals, and together, we set up the best treatment plan with his expertise.
Describe the protocols Charalampos Chatzicharalampous used in your cycles at Kofinas Fertility Group and their degree of success.
Prior to starting IUI treatment, blood work was conducted for both my husband and I, hsn and hsg was done to check functionality of my tubes, and to check my endometrial lining, and test for abnormalities. A thorough transvaginal ultrasound was also conducted, as well as my Husband’s sperm was tested for any abnormality. For each IUI session, I would first take clomid to stimulate the growth of multiple eggs. I’d take Clomid for roughly 5 days. Then I’d have a visit to check the growth of my eggs to see if any were ready for ovulation, based on their size. Once ready, I’d be given an injection to release the egg, and sperm will be inserted on 2 separate days. I’d then be instructed to utilize Progesterone suppositories to help with sustaining the pregnancy. Then, I’d go back in roughly 2 weeks later to check for pregnancy. While the IUI’s were unsuccessful. The surgeries to remove 15 fibroids, polyps and endometriosis, helped my Husband and I to conceive. We also had an ectopic pregnancy, which revealed my blocked tube , and therefore my tube was removed upon my request. All these factors assisted in the success of my current pregnancy.
Describe your experience with the nursing staff at Kofinas Fertility Group.
All of the nurses I’ve worked with at Kofinas were very kind, supportive and overall excellent nurses. They were very communicative throughout my care and answered questions I may have. They made sure to relay messages to the doctor when necessary and followed up when needed.
Describe your experience with Kofinas Fertility Group.
Kofinas clinic is very clean, highly organized, filled with kind and compassionate people who strive to help you reach your treatment goals. The front desk staff are really nice and thorough. They answer their phones, and either direct you to the person you need in a timely manner, or take a message from you that they will deliver. The wait to see the doctor isn’t long and much quicker than many other clinics I’ve been to. The environment is an overall warm and welcoming environment.
Describe the costs associated with your care under Charalampos Chatzicharalampous at Kofinas Fertility Group.
The cost for care with Dr. C was reasonable. I had to pay my regular copay during office visits, and a smaller cooay for blood work. Cost was typical of a doctor visit. All financial responsibilities were explained upfront.
10
Doctor
Charalampos Chatzicharalampous
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Brooklyn Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5