Kofinas Fertility Group

6 doctors work here

Rated 9.4
Strongly recommend: 90%Neutral: 5%Don't recommend: 5%9.4
90% strongly recommend
138 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
9.4
9.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.5
9.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8
8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.4
9.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
9.1
9.1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
928
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 5 offices

Brooklyn Center
118 3rd Ave
Brooklyn, NY 11217
Lower Manhattan
65 Broadway, 14th Floor
New York, NY 10006
Roslyn Heights
66 Powerhouse Rd.
Roslyn Heights, NY 11577
Staten Island
4855 Hyland Blvd550 Richmond Ave
Staten Island, NY 10312
Upper West Side
55 Central Park West
New York, NY 10023
Show 3 more

138 patient reviews

2021 - 2022, Successful
NPS
10
NPS
10
Age 36 - 37
3 IUI
1 IVF
1 Embryo Freezing
PCOS
European
Income $200K - $499K
Sales Representative
1st of 4 Docs
Strongly Recommends
Strongly Recommends
Successful
I do not fit the mold for the “perfect” IVF patient in terms of my BMI. Where other clinics treated me like a number on a scale, Dr. C [Chatzicharalampous] treated me like a human and he continued to do so through me entire treatment. He checked in on my regularly, even when I graduated the clinic. He was honest with me and gave me the best care possible. He fought for me and fought with me to get the proper care I needed and deserved...
Expect to see multiple doctors [at Kofinas Fertility Group]. This will continuously give you another set of eyes. There is not one doctor I met who I did not enjoy or think brought something positive to my journey. If you are working while going through this, first apt is first come first severe, if you get there 30 minutes before first apt you can be in and out...They [nurses] always made sure to great us with a smile on their face, helped me further understand what to expect in my visit and comforted me and celebrated with me through out each step of the way...
How was your experience with Charalampos Chatzicharalampous at Kofinas Fertility Group?
Dr. C and I started this journey with the same goal, a successful pregnancy. From our first meeting to our last, my husband and I felt confident with our course of treatment. Everything he did was to get us to that goal successfully. You have to trust the process and trust your doctor. I can honestly say I don’t think we would have had a successful outcome if it wasn’t for him. If you need a doctor to be your alley and your advocate, Dr. C is for you!
What's one piece of advice would you give a prospective patient of Charalampos Chatzicharalampous at Kofinas Fertility Group?
He can’t help you if you don’t help yourself. Be proactive and responsible with your appointments and medication. Keep him informed when he is not seeing you and work together like a team.
During treatment, were you treated like a number or a human with Charalampos Chatzicharalampous at Kofinas Fertility Group?
I do not fit the mold for the “perfect” IVF patient in terms of my BMI. Where other clinics treated me like a number on a scale, Dr. C treated me like a human and he continued to do so through me entire treatment. He checked in on my regularly, even when I graduated the clinic. He was honest with me and gave me the best care possible. He fought for me and fought with me to get the proper care I needed and deserved.
Describe your experience with your nurse at Kofinas Fertility Group. (Assigned nurse: All the nurses were incredible! )
The nurses and technicians were just as much a part of our journey as anyone else. They always made sure to great us with a smile on their face, helped me further understand what to expect in my visit and comforted me and celebrated with me through out each step of the way.
Describe your experience with Kofinas Fertility Group.
Expect to see multiple doctors. This will continuously give you another set of eyes. There is not one doctor I met who I did not enjoy or think brought something positive to my journey. If you are working while going through this, first apt is first come first severe, if you get there 30 minutes before first apt you can be in and out!
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
Be early! This will get you in and out quickly!
NPS
10
Doctor
Charalampos Chatzicharalampous
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
8
NPS
10
Age 42
1 IVF
Diminished Ovarian Reserve
South Asian
Income $100K - $199K
Lawyer
1st of 2 Docs
4 IVF With Other Docs
Neutral
Strongly Recommends
Successful
Dr Narine is a straight shooter. She always gives an honest clinical assessment of what to expect. She understands the ups and downs of the process and works hard to get you the best results. She understood the urgency of treatment for me and lit a fire under me to begin right away. Because of Dr. Narine I did not delay further and began a cycle right away that has now resulted in a pregnancy...Her protocol was carefully thought out and tailored to me. She took the time to explain pros and cons of various approaches...
Kofinas' entire team is caring, compassionate, and highly skilled. I could not have asked for a better experience. The multiple locations made it convenient for me to fit in treatment both near work and near my home. The staff was excellent and the environment was open, welcoming and diverse in terms of doctors, staff and patients...The nurses were a dream. You could not ask for a better, more attentive staff...
How was your experience with Levica Narine at Kofinas Fertility Group?
Dr Narine is a straight shooter. She always gives an honest clinical assessment of what to expect. She understands the ups and downs of the process and works hard to get you the best results. She understood the urgency of treatment for me and lit a fire under me to begin right away. Because of Dr. Narine I did not delay further and began a cycle right away that has now resulted in a pregnancy.
What's one piece of advice would you give a prospective patient of Levica Narine at Kofinas Fertility Group?
You can trust Dr. Narine. She is not the warmest doctor I have met at Kofinas but the standard of care I received from her was excellent.
During treatment, were you treated like a number or a human with Levica Narine at Kofinas Fertility Group?
I saw Dr Narine on my first appointment at Kofinas when I was 42. She understood the challenge and started me on a cycle right away. Her protocol was carefully thought out and tailored to me. She took the time to explain pros and cons of various approaches. When my one embryo tested genetically normal she called me with the results and could not have been happier or more supportive.
Describe your experience with the nursing staff at Kofinas Fertility Group.
The nurses were a dream. You could not ask for a better, more attentive staff.
Describe your experience with Kofinas Fertility Group.
Kofinas' entire team is caring, compassionate, and highly skilled. I could not have asked for a better experience. The multiple locations made it convenient for me to fit in treatment both near work and near my home. The staff was excellent and the environment was open, welcoming and diverse in terms of doctors, staff and patients.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
The downtown Manhattan office used a monitoring hours system rather than specific appointment times, which were used at the Brooklyn office. I found the Brooklyn office had shorter waits in part due to the scheduling system.
NPS
8
Doctor
Levica Narine
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
10
NPS
10
Age 34
Endometriosis
Uterine Fibroids
Recurrent Pregnancy Loss
Latinx
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Narine was very professional with excellent bedside manners. She listens to concerns and takes the time to explain your diagnosis as well as answer questions. Despite my fertility issues being somewhat different than what other women experience, she was very thorough and compassionate to my situation...she has excellent bedside manners.
Before anything was decided they [Kofinas Fertility Group staff] sat me with a billing consultant that reviewed the cost with me and how much my insurance would cover before any decisions were made...The clinic is always clean and kept COVID 19 protocols. The staff are friendly and polite. They usually keep their appointment times within the 15 minutes they were scheduled for. I appreciate that the clinic takes into consideration billing and that you get to meet with someone regarding that before any further treatment continues.
How was your experience with Levica Narine at Kofinas Fertility Group?
Dr. Narine was very professional with excellent bedside manners. She listens to concerns and takes the time to explain your diagnosis as well as answer questions. Despite my fertility issues being somewhat different than what other women experience, she was very thorough and compassionate to my situation.
What's one piece of advice would you give a prospective patient of Levica Narine at Kofinas Fertility Group?
Do not wait a second more to get an answer to your fertility issue!
During treatment, were you treated like a number or a human with Levica Narine at Kofinas Fertility Group?
Dr. Narine took the time to listen to my entire fertility history during our first visit. She was very thorough in explaining all the tests I would have done and possible treatment options. From beginning to end, the entire process (testing) took about a month and I was very pleased to have an answer as to why I could not keep a pregnancy at the end. Immediately after we had an answer, she moved forward with the treatment plan and within 6 months of my first visit, I was pregnant. In addition, she has excellent bedside manners.
Describe your experience with the nursing staff at Kofinas Fertility Group.
The nursing staff were all very polite, compassionate and helpful.
Describe your experience with Kofinas Fertility Group.
The clinic is always clean and kept COVID 19 protocols. The staff are friendly and polite. They usually keep their appointment times within the 15 minutes they were scheduled for. I appreciate that the clinic takes into consideration billing and that you get to meet with someone regarding that before any further treatment continues.
Describe the costs associated with your care under Levica Narine at Kofinas Fertility Group.
I was fortunate enough that my insurance covered most if not all of the cost of my testing and surgery. Before anything was decided they sat me with a billing consultant that reviewed the cost with me and how much my insurance would cover before any decisions were made.
NPS
10
Doctor
Levica Narine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
10
NPS
10
Age 43 - 44
1 IUI
2 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
My treatment strategies were carefully coordinated by [Dr. Sullivan-Pyke] and [other]. Because I have diminished ovarian reserve and high FSH, it was necessary to be closely monitored. This usualy entailed being at the office 3 -4 times a week for bloods and sonograms. Depending on my hormone levels and the sonograms they would carefully construct medication protocols that catered to the individual needs of my body. In my particular case, too much stimulation was not necessary
Monitoring [at Kofinas Fertility Group] takes place between 7am and 9am. It is first come first serve unless you are just coming for blood work only. There is an ipad when you first walk in that you check in. It is a very organized process...I am very fortunate to have medical insurance. However, with that being said I have so far spent since March of 2019 about $25,000. This includes copays, medications, and procedures.
How was your experience with Chantae Sullivan-Pyke at Kofinas Fertility Group?
Dr. Sullivan and Dr. Kofinas are extremely warm and caring individuals. Every single dealing I have had with them has been extremely pleasant and professional. They take the time to carefully craft your protocol because they understand that not every woman's reproductive journey is the same.
What's one piece of advice would you give a prospective patient of Chantae Sullivan-Pyke at Kofinas Fertility Group?
Dr. Sullivan and Dr. Kofinas are honest and will not "sugar coat" a prognosis. I totally respect this approach and encourage it. While many may see this as being harsh, the truth is that their honesty and transparency are what helped me navigate this difficult journey.
During treatment, were you treated like a number or a human with Chantae Sullivan-Pyke at Kofinas Fertility Group?
Dr. Sullivan and Dr. Kofinas are by far the most caring physicians I have ever met. Both always take the time to answer all of my questions with care and precision. They always make me feel as though I'm the most important case regardless of how busy their day is. These qualities make this difficult journey very tolerable. They gave me the strength I needed to move forward no matter how hard the journey has been.
Describe the protocols Chantae Sullivan-Pyke used in your cycles at Kofinas Fertility Group and their degree of success.
My treatment strategies were carefully coordinated by Dr. Sullivan and Dr. Kofinas. Because I have diminished ovarian reserve and high FSH, it was necessary to be closely monitored. This usualy entailed being at the office 3 -4 times a week for bloods and sonograms. Depending on my hormone levels and the sonograms they would carefully construct medication protocols that catered to the individual needs of my body. In my particular case, too much stimulation was not necessary. This is a very careful science and so protocols for each cyle varied and because of that it is hard to remember the exact treatment strategies.
Describe your experience with the nursing staff at Kofinas Fertility Group.
The nurses and staff at the clinic always make me feel like I am apart of their family. They are very caring, kind and knowledgable.
Describe your experience with Kofinas Fertility Group.
I believe the clinis has many strengths one being that they genuinely care about their patients and that is a very motivating factor duirng this journey. The one weakness is that there needs to be better and clearer communication among the nursing staff.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
Monitoring takes place between 7am and 9am. It is first come first serve unless you are just coming for blood work only. There is an ipad when you first walk in that you check in. It is a very organized process.
Describe the costs associated with your care under Chantae Sullivan-Pyke at Kofinas Fertility Group.
I am very fortunate to have medical insurance. However, with that being said I have so far spent since March of 2019 about $25,000. This includes copays, medications, and procedures.
Describe Chantae Sullivan-Pyke's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
After 2 cycles of IVF my body was only able to produce 1 egg for an embryo transfer.
What specific things went wrong at Kofinas Fertility Group?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Kofinas Fertility Group.
A few times the nurses have not called in prescriptions to the pharmacy and i had to call a few times to get it completed.
NPS
10
Doctor
Chantae Sullivan-Pyke
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 38
3 IUI
Unexplained
Black or African-American
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We [Dr. Chantae Sullivan-Pyke] only did three cycles of IUI. I was scheduled for laparoscopy surgery to check to see if I had endometriosis and to make sure my uterus had no issues before moving forward. She wanted to check to see if there were any issues before we moved on to either IUI or proceeded with IVF. We were planning to determine which path to take based on the results of the procedure....
All of my needs and most procedures took place at the Manhattan Office (65 Broadway)[Kofinas Fertility Group]. Everyone was well aware of what was going on. Financial advisors were extremely knowledgeable about my coverage. The doctors and nurses were able to help me navigate prescription drug coverage as well...I wish that they had an MSW or Psychologist on staff to counsel women when they do not have a successful cycle or miscarry. To their credit, they do offer referrals for counselors, therapists, and support groups.
How was your experience with Chantae Sullivan-Pyke at Kofinas Fertility Group?
The comprehensive medical plan was explained empathetically with detail. She shared all of my results with me and explained how the treatment plan addressed my needs as a patient. She asked us if we had any questions, so that both my husband and I can voice our concerns.
What's one piece of advice would you give a prospective patient of Chantae Sullivan-Pyke at Kofinas Fertility Group?
Ask questions when she asks if you have any. She is willing to explain your treatment plan and how the science works.
During treatment, were you treated like a number or a human with Chantae Sullivan-Pyke at Kofinas Fertility Group?
The doctor explains each step in the process and the purpose of each medication. The doctor also checked in to see how I was doing during each cycle and asked me if I had any questions.
Describe the protocols Chantae Sullivan-Pyke used in your cycles at Kofinas Fertility Group and their degree of success.
We only did three cycles of IUI. I was scheduled for laparoscopy surgery to check to see if I had endometriosis and to make sure my uterus had no issues before moving forward. She wanted to check to see if there were any issues before we moved on to either IUI or proceeded with IVF. We were planning to determine which path to take based on the results of the procedure. Since the COVID-19 pandemic hit NYC, I have been in touch with her and am continuing on my regimen of medications to ensure that all my hormone levels remain ideal for fertility when we resume treatment this summer.
Describe your experience with the nursing staff at Kofinas Fertility Group.
The nursing staff returns your calls within the day. Each nurse has been friendly and supportive. Nurses are also able to answer questions about the process and were extremely helpful with explaining and teaching me how to take a trigger shot.
Describe your experience with Kofinas Fertility Group.
Strengths: One-stop shopping. All of my needs and most procedures took place at the Manhattan Office (65 Broadway). Everyone was well aware of what was going on. Financial advisors were extremely knowledgeable about my coverage. The doctors and nurses were able to help me navigate prescription drug coverage as well. Weaknesses: I wish it were closer to my home. I wish that they had an MSW or Psychologist on staff to counsel women when they do not have a successful cycle or miscarry. To their credit, they do offer referrals for counselors, therapists, and support groups.
Describe the costs associated with your care under Chantae Sullivan-Pyke at Kofinas Fertility Group.
I have GHI/Emblem Health and as a public school teacher, my copayments consisted of lab fees ($20) and doctor visit fees ($50 per visit). IUI cycles were covered by my insurance company.
Describe Chantae Sullivan-Pyke's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
Not applicable. We did not discuss this yet.
NPS
10
Doctor
Chantae Sullivan-Pyke
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 32 - 33
3 IVF
3 Embryo Freezing
Endometriosis
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
My experience as a patient [of Dr. Masbou] was extremely positive. She was able to explain each step of the multiple processes involved in an IVF Cycle. Her knowledge and expertise is evident, as she is able to explain treatment plans, treatments, and the rationale behind them. Dr. Masbou was able to help prepare me both mentally and physically for the demands and changes that would occur along with Egg Retrieval, Embryo Creation and Preservation, Frozen Embryo Transfer, and Early Pregnancy. She was extremely responsive in a prompt manner to the any questions, concerns, and nervousness that arose over the course of treatment. Her positive and optimistic attitude works wonders during an extremely stressful time and process. As a patient I was fortunate to have been under her care. It is evident she has a passion for her field and expertise and any patient is in the safest hands under her care.
Kofinas Fertility is an extremely well oiled machine. It has been around for quite some time...Although nothing is perfect, they have been nothing but perfect towards me. There is no stone left unturned from prognosis to treatment. They made one of the scariest and most helpless times of my husbands’ and my life so much less frightening and way more manageable...All of the nursing staff were amazing throughout the course of my treatment. Lindsay was extremely helpful with all questions, concerns, and vaccination tutorials. She also was prompt with relaying results.
How was your experience with Alexis Masbou at Kofinas Fertility Group?
Dr. Masbou is the embodiment of an exemplary doctor. My experience as a patient was extremely positive. She was able to explain each step of the multiple processes involved in an IVF Cycle. Her knowledge and expertise is evident, as she is able to explain treatment plans, treatments, and the rationale behind them. Dr. Masbou was able to help prepare me both mentally and physically for the demands and changes that would occur along with Egg Retrieval, Embryo Creation and Preservation, Frozen Embryo Transfer, and Early Pregnancy. She was extremely responsive in a prompt manner to the any questions, concerns, and nervousness that arose over the course of treatment. Her positive and optimistic attitude works wonders during an extremely stressful time and process. As a patient I was fortunate to have been under her care. It is evident she has a passion for her field and expertise and any patient is in the safest hands under her care.
What's one piece of advice would you give a prospective patient of Alexis Masbou at Kofinas Fertility Group?
Trust her because she beyond knows what she is doing.
During treatment, were you treated like a number or a human with Alexis Masbou at Kofinas Fertility Group?
Dr. Masbou embodies everything a doctor should be. She is caring, competent, beyond thorough, proactive, extremely knowledgable, informative, compassionate, and makes very scary situations extremely manageable.
Describe the protocols Alexis Masbou used in your cycles at Kofinas Fertility Group and their degree of success.
Egg Retrievals: Dr. Masbou used Estrogen Priming during my Ovarian Stimulation in hopes of achieving optimal results in embryos reaching the blastocyst stage. The more embryos you have the greater likelihood it will lead to a live birth. Laparoscopy: Dr. Masbou diagnosed and advised removal of one of my Fallopian Tubes, which had hydrosalpinx, which can effect treatment success rates significantly. Embryo Transfer: Dr. Masbou had me prepare for a Frozen Embryo Transfer using Lupron. This is effective in quieting your reproductive system down. She also helped me manage a blood clotting disorder using a blood thinner to prevent miscarriage.
Describe your experience with your nurse at Kofinas Fertility Group. (Assigned nurse: Lindsay)
All of the nursing staff were amazing throughout the course of my treatment. Lindsay was extremely helpful with all questions, concerns, and vaccination tutorials. She also was prompt with relaying results.
Describe your experience with Kofinas Fertility Group.
Kofinas Fertility is an extremely well oiled machine. It has been around for quite some time, is staffed by the best and most efficient doctors in the city. When searching for a clinic and torn between two, when it came to Kofinas, the reoccurring quote I heard from multiple people in the Tri-State area was: “They get everybody pregnant.” Although nothing is perfect, they have been nothing but perfect towards me. There is no stone left unturned from prognosis to treatment. They made one of the scariest and most helpless times of my husbands’ and my life so much less frightening and way more manageable.
Describe the costs associated with your care under Alexis Masbou at Kofinas Fertility Group.
Most of my care was covered under my insurance plan. Anything additional, such as PGS Testing were presented to us an in open-ended fashion, with costs, pros, and cons on the table in an honest manner.
Describe Alexis Masbou's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
My doctor recommended a single embryo transfer due to age and other appropriate situational factors.
NPS
10
Doctor
Alexis Masbou
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 45 - 46
2 IVF
Diminished Ovarian Reserve
Uterine Fibroids
Black or African-American
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Kofinas is in a class by himself. Kind thoughtful listens, he is not pushy he responds to questions and makes himself available for questions and concerns. He genuinely wants me to get pregnant and he takes the time to individualize my care. ... Understands that the process is a challenging emotional one. Professional. Available. Clear about what he does during the sonogram. Tells you what’s happening, updates you on the progress of follicles. Trustworthy.
Informative flexible appointment scheduling. Sometimes there is a wait but apologies always follow. Couple nurses [Kofinas Fertility Group] need to practice drawing blood better. It can be a little daunting having a different nurse see you every few days. You Want to develop a relationship of sorts with the person who is taking care of you. However because of the other Kofinas centers in manhattan and Staten Island the nursing staff tends to rotate among the three locations.
How was your experience with George Kofinas at Kofinas Fertility Group?
Understands that the process is a challenging emotional one. Professional. Available. Clear about what he does during the sonogram. Tells you what’s happening, updates you on the progress of follicles. Trustworthy. I would like to be told at all times why a cycle is cancelled. When I don’t know I get stressed out.
What's one piece of advice would you give a prospective patient of George Kofinas at Kofinas Fertility Group?
Ask questions, ask questions ask questions. Feel comfortable asking, it’s your life it’s your baby’s life. No question is too stupid. Tell the doctor how you feel about the process and how it’s affecting you. Don’t be superwoman. They are your medical caregivers and they are also your support outside of home. They are warm people so don’t be shy. Also book early appointments or you could wait esp when it’s close to a holiday weekend.
During treatment, were you treated like a number or a human with George Kofinas at Kofinas Fertility Group?
Dr Kofinas is in a class by himself. Kind thoughtful listens, he is not pushy he responds to questions and makes himself available for questions and concerns. He genuinely wants me to get pregnant and he takes the time to individualize my care. Amazing. I don’t feel like cattle.
Describe the protocols George Kofinas used in your cycles at Kofinas Fertility Group and their degree of success.
I used progesterone for a few days then stopped that and began clomid based on blood tests. Then clomid and Cetrotide then clomid, cetrotide and menopur. Then trigger shot. Then gonal and I can’t remembwr the rest. My follicles grew, they matured nicely as planned and they fertilized on their own. They made it to day 5 blastocysts. They didn’t pass the genetics test.
Describe your experience with your nurse at Kofinas Fertility Group. (Assigned nurse: Ashley and another wonderful primary nurse.)
Wonderful kind accommodating helpful. It was as if I was getting everything for free or I had already paid everything in full. Truly a great team.
Describe your experience with Kofinas Fertility Group.
Informative flexible appointment scheduling. Sometimes there is a wait but apologies always follow. Couple nurses need to practice drawing blood better. It can be a little daunting having a different nurse see you every few days. You Want to develop a relationship of sorts with the person who is taking care of you. However because of the other Kofinas centers in manhattan and Staten Island the nursing staff tends to rotate among the three locations. I myself didn’t particularly care for that but I think some people do not care.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
It was not a cattle call. I don’t like that word “cattle”, who came up with that word to describe human beings? Anyhow, it was a well oiled machine. I l have been seeing Dr Kofinas for four months, my first procedure being in January 2019 I have only had a long wait (over 40 minutes) three times and I went there a lot.
Describe the costs associated with your care under George Kofinas at Kofinas Fertility Group.
My insurance covers $10000. The rest I paid
What specific things went wrong at Kofinas Fertility Group?
  • Provided conflicting information
Describe the specific things that went wrong at Kofinas Fertility Group.
My nurse misunderstood an order from dr Kofinas about progesterone and gave me instructions according to her understanding. However what Kofinas fertility does is to keep you informed of your progress every step of the way so before I did anything because we thought the instructions a bit contrary, I emailed Dr Kofinas to confirm and he called me almost right away. Apologized and gave me the correct instructions.
NPS
10
Doctor
George Kofinas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2024, Successful
NPS
10
NPS
10
Age 32 - 34
5 IUI
1 IVF
Poor Egg Quality
Uterine Fibroids
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Kofinas is present, confident and extremely knowledgeable...is compassionate, caring and I was even able to joke with him which always helped during the process...was always reachable and accessible...always responded to emails within a few hours....care was individualized for what I needed
The whole team [at Kofinas Fertility Group] was responsive and accessible every day...nurses were super knowledgeable, accessible and compassionate...answered all my questions and treated me with such kindness...office is welcoming, spotless and efficient. It is busy...are super organized...Wait times were not long...visits were in depth but quick
How was your experience with Jason Kofinas at Kofinas Fertility Group?
Dr. Kofinas is present, confident and extremely knowledgeable. He is compassionate, caring and I was even able to joke with him which always helped during the process. Dr. Kofinas was always reachable and accessible.
What's one piece of advice would you give a prospective patient of Jason Kofinas at Kofinas Fertility Group?
Make an appointment! You will be in good hands.
During treatment, were you treated like a number or a human with Jason Kofinas at Kofinas Fertility Group?
My care was individualized for what I needed. The whole team was responsive and accessible every day. Dr. Kofinas always responded to emails within a few hours.
Describe your experience with your nurse at Kofinas Fertility Group. (Assigned nurse: Tierney/ Juany )
The nurses were super knowledgeable, accessible and compassionate. They answered all my questions and treated me with such kindness.
Describe your experience with Kofinas Fertility Group.
This office is welcoming, spotless and efficient. It is busy, but they are super organized and run like a well oiled machine. Wait times were not long and the visits were in depth but quick. Dr. Kofinas saw me during every visit.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
Monitoring was run very well and the entire thing was well organized. Bloodwork & ultrasounds were done efficiently and quickly. I was always impressed at how many women were seen during the two hours.
Describe the costs associated with your care under Jason Kofinas at Kofinas Fertility Group.
My insurance covered most of my care under Dr. Kofinas. There were some out of pocket costs but everything was explained clearly. There were no surprises.
Describe Jason Kofinas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
I always trusted the Doctor's approach to my care. Everything was well thought out and he made sure I understood every step.
NPS
10
Doctor
Jason Kofinas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Successful
NPS
10
NPS
10
Age 38 - 40
6 IVF
6 Egg Freezing
6 Embryo Freezing
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Narine is an expert in her field. She is compassionate and extremely knowledgeable. She made me feel at ease and even though we had some bad news along the way she never made me feel like things were hopeless or that we were out of options...To start I needed a laparoscopy, after which we did 6 retrievals in a two year span, the last 3 being the successful ones. And have done one successful transfer, which I am currently pregnant from.
Lower Manhattan office [of Kofinas Fertility Group] is a very clean and modern facility, it’s nice they have everything in the same office. Getting bloodwork and ultrasounds done is very convenient...[nursing staff are] Excellent at their job and always willing to help with shots and answer any questions. They’re all very knowledgeable and compassionate and enjoy working there...To start I needed a laparoscopy, after which we did 6 retrievals in a two year span, the last 3 being the successful ones
How was your experience with Levica Narine at Kofinas Fertility Group?
Dr. Narine is an expert in her field. She is compassionate and extremely knowledgeable. She made me feel at ease and even though we had some bad news along the way she never made me feel like things were hopeless or that we were out of options.
What's one piece of advice would you give a prospective patient of Levica Narine at Kofinas Fertility Group?
That they are in the very best hands possible.
During treatment, were you treated like a number or a human with Levica Narine at Kofinas Fertility Group?
Dr. Narine was very gentle and understanding to our difficult situation. She explained everything clearly and always answered our questions. She definitely is one of those drs who enjoys her work and cares about her patients.
Describe the protocols Levica Narine used in your cycles at Kofinas Fertility Group and their degree of success.
To start I needed a laparoscopy, after which we did 6 retrievals in a two year span, the last 3 being the successful ones. And have done one successful transfer, which I am currently pregnant from.
Describe your experience with the nursing staff at Kofinas Fertility Group.
Excellent at their job and always willing to help with shots and answer any questions. They’re all very knowledgeable and compassionate and enjoy working there.
Describe your experience with Kofinas Fertility Group.
Lower Manhattan office is a very clean and modern facility, it’s nice they have everything in the same office. Getting bloodwork and ultrasounds done is very convenient. New patients will feel very comfortable in Dr Narine’s care and her nursing staff.
Describe the costs associated with your care under Levica Narine at Kofinas Fertility Group.
Retrievals were around 2k. I don’t remember paying anything else
Describe Levica Narine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
I trust why she elected to do single on me, I wouldn’t have wanted to risk it being a dangerous pregnancy and losing both embryos.
NPS
10
Doctor
Levica Narine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Consult
NPS
7
NPS
7
Age 37
Male Factor
European
Latinx
Income $100K - $199K
Consultant
Only Doc Seen
LGBTQ+
Neutral
Neutral
Unsuccessful
He [Dr. Jason Kofinas] was friendly and was very open to working around our insurance difficulties...He worked with us around dietary and behavior changes to increase sperm count, and provided me with the testing I needed to see if the fertility issues we had could be explained...responsive to our questions, good treatment but went 3 times and only got some of the more pressing information later on...
They [Kofinas Fertility Group] advertise as LGBTQ friendly, and I think everyone there is nice, but they weren't really prepared to work with a trans couple. They were very open to working on our suggestions however. When we needed a more informed physician were were given one quickly...He [Dr. Kofinas] referred me to testing facilities that took my medicaid, there was a pretty hefty cost for sperm testing even with insurance - I think 200 per test...
How was your experience with Jason Kofinas at Kofinas Fertility Group?
Jason was referred to working with us after we were with a different clinician who wasn't knowledgeable about trans issues. He was friendly and was very open to working around our insurance difficulties. The office was open to working with us and addressing some of the gender essentializing forms, but we were definitely having to do a lot of work to explain what we needed.
What's one piece of advice would you give a prospective patient of Jason Kofinas at Kofinas Fertility Group?
Jason is very nice and was helpful, my advice would be to make sure immediately that you are connected to a trans informed provider, as everyone there was 'nice' but our first provider said a lot of things that made it difficult to build trust
During treatment, were you treated like a number or a human with Jason Kofinas at Kofinas Fertility Group?
He was friendly and responsive to our questions, good treatment but went 3 times and only got some of the more pressing information later on
Describe the protocols Jason Kofinas used in your cycles at Kofinas Fertility Group and their degree of success.
He worked with us around dietary and behavior changes to increase sperm count, and provided me with the testing I needed to see if the fertility issues we had could be explained
Describe your experience with Kofinas Fertility Group.
They advertise as LGBTQ friendly, and I think everyone there is nice, but they weren't really prepared to work with a trans couple. They were very open to working on our suggestions however. When we needed a more informed physician were were given one quickly
Describe the costs associated with your care under Jason Kofinas at Kofinas Fertility Group.
He referred me to testing facilities that took my medicaid, there was a pretty hefty cost for sperm testing even with insurance - I think 200 per test
What specific things went wrong at Kofinas Fertility Group?
  • Failed to call with results
NPS
7
Doctor
Jason Kofinas
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
LGBTQ+ Care
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
NPS
7
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
LGBTQ+ Care
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 35
Endometriosis
Tubal Blockage
Latinx
Income $0 - $49K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Montes is a very dedicated with her patients very kind and have the patient to explain you everything and she is very professional ... I was given a treatment for my hormones because I was having menstration disorder and she made sure that the treatment I was doing it right she even call me to make sure I was doing it right ... I have not done my procedure of IVF because I can not afford the total amount but I had surgery with her and other treatments so When I could afford the treatment I will be ready .
This clinic [Kofinas Fertility Group] is a very organize and a very clean clinic . They are very professional and explain very well and give you the attention you need.They are very attentive when you arrive and when you leave ... I don’t remember the nurses by name but I know them by face they are very supportive and very kind ...
How was your experience with Melissa Montes at Kofinas Fertility Group?
Dr. Montes is a very dedicated with her patients very kind and have the patient to explain you everything and she is very professional .My experience with her is always good I will recommend her to anyone . I have not done my procedure of IVF because I can not afford the total amount but I had surgery with her and other treatments so When I could afford the treatment I will be ready .
What's one piece of advice would you give a prospective patient of Melissa Montes at Kofinas Fertility Group?
The advice that I will give to a prospective patient is to write all your questions that you have to ask her and she will be very gladly to answer you .
During treatment, were you treated like a number or a human with Melissa Montes at Kofinas Fertility Group?
She is a great doctor she is always willing to explain to you everything you want to know . She makes you feel comfortable and she really knows what she is doing and saying very dedicated with her patients .
Describe the protocols Melissa Montes used in your cycles at Kofinas Fertility Group and their degree of success.
I was given a treatment for my hormones because I was having menstration disorder and she made sure that the treatment I was doing it right she even call me to make sure I was doing it right .
Describe your experience with the nursing staff at Kofinas Fertility Group.
I don’t remember the nurses by name but I know them by face they are very supportive and very kind .
Describe your experience with Kofinas Fertility Group.
This clinic is a very organize and a very clean clinic . They are very professional and explain very well and give you the attention you need.They are very attentive when you arrive and when you leave .
Describe the costs associated with your care under Melissa Montes at Kofinas Fertility Group.
I have a co payment of $50 dollars all the time I have to see her and others payments for blood test and sonogram. To do the IVF and other procedure I have to pay $10,000 out of pocket but I can not afford that
Describe Melissa Montes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
N/A
NPS
10
Doctor
Melissa Montes
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 32
Diminished Ovarian Reserve
Endometriosis
Immunological
European
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Kofinas took the time to listen to our concerns about the unexplained infertility diagnosis and went through all my concerns one by one. He assured us he would do his best to try and find the reason we were unable to conceive after all this time. He agreed we should exhaust all diagnostics before moving forward with any treatments like IUI or IVF.... He has been so supportive and easy to talk to throughout this process and I finally have answers and a plan to move forward with.
The clinic [Kofinas Fertility] is very organized and well-run. For me, the worst part is that it is located in the city and parking is expensive. However, they are always accommodating with my schedule and able to squeeze me in.... So far I have not had much interaction with the nurses other than my office visits but they have always been very informative and friendly.... Dr Kofinas took the time to listen to our concerns about the unexplained infertility diagnosis and went through all my concerns one by one.
How was your experience with George Kofinas at Kofinas Fertility Group?
So far we have just done a consult, ultrasounds, blood work, an endometrial biopsy and an exploratory laparoscopy that found and removed stage 2 endometriosis. He has been so supportive and easy to talk to throughout this process and I finally have answers and a plan to move forward with.
During treatment, were you treated like a number or a human with George Kofinas at Kofinas Fertility Group?
Dr Kofinas took the time to listen to our concerns about the unexplained infertility diagnosis and went through all my concerns one by one. He assured us he would do his best to try and find the reason we were unable to conceive after all this time. He agreed we should exhaust all diagnostics before moving forward with any treatments like IUI or IVF.
Describe the protocols George Kofinas used in your cycles at Kofinas Fertility Group and their degree of success.
no cycles done yet
Describe your experience with the nursing staff at Kofinas Fertility Group.
So far I have not had much interaction with the nurses other than my office visits but they have always been very informative and friendly.
Describe your experience with Kofinas Fertility Group.
The clinic is very organized and well-run. For me, the worst part is that it is located in the city and parking is expensive. However, they are always accommodating with my schedule and able to squeeze me in.
Describe the costs associated with your care under George Kofinas at Kofinas Fertility Group.
Unfortunately, Dr kofinas is out of network so there have been more costs than with my other clinic. However, I have been aware of all out of pocket costs prior to any procedure.
NPS
10
Doctor
George Kofinas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
6
NPS
6
Age 41 - 42
1 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Unexplained
European
Income $50K - $99K
Nurse or HC Services
1st of 4 Docs
3 IVF With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Kofinas keeps a good eye on each patient. He delegates to other staff members and he is very experienced. He is honest and offers answers to most questions. I would have preferred to be more included in my care rather than having a paternalistic approach.... [Eset Approach] They opted for 2 but being older I would have preferred 1.... Compared to the other centers I have been to, it is an average approach to Ivf. I chose him because he is close to where I live and the reviews sounded good.
Strength: they [Kofinas Fertility Group] are well located in a hospital with a good reputation. They are clean and have ok staff. Weaknesses: they are very slow with the morning visits and we have to come in many times a week... We had to wait long hours. At times we had to wait 2hours....They had (not so nice) nurses that you communicate with and the pacts were super nice and organized.
How was your experience with George Kofinas at Kofinas Fertility Group?
Dr Kofinas keeps a good eye on each patient. He delegates to other staff members and he is very experienced. He is honest and offers answers to most questions. I would have preferred to be more included in my care rather than having a paternalistic approach. I found that some tests he required were not necessary. Compared to the other centers I have been to, it is an average approach to Ivf. I chose him because he is close to where I live and the reviews sounded good.
What's one piece of advice would you give a prospective patient of George Kofinas at Kofinas Fertility Group?
You need a lot of time as you will be asked to go almost every day.
During treatment, were you treated like a number or a human with George Kofinas at Kofinas Fertility Group?
There are too many patients and the waiting time is long.
Describe the protocols George Kofinas used in your cycles at Kofinas Fertility Group and their degree of success.
I don’t remember everything. Down regulating then used menipur. Then antibiotics with steroids the day before.
Describe your experience with the nursing staff at Kofinas Fertility Group.
They had (not so nice) nurses that you communicate with and the pacts were super nice and organized.
Describe your experience with Kofinas Fertility Group.
Strength: they are well located in a hospital with a good reputation. They are clean and have ok staff. Weaknesses: they are very slow with the morning visits and we have to come in many times a week, making treatment a real hassle.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
We had to wait long hours. At times we had to wait 2hours.
Describe the costs associated with your care under George Kofinas at Kofinas Fertility Group.
$20,000
Describe George Kofinas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
They opted for 2 but being older I would have preferred 1.
What specific things went wrong at Kofinas Fertility Group?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
NPS
6
Doctor
George Kofinas
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
NPS
6
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2023, Unsuccessful
NPS
10
NPS
10
Age 32 - 37
2 IVF
Diminished Ovarian Reserve
Endometriosis
Male Factor
PCOS
Poor Egg Quality
Tubal Blockage
Unexplained
European
Latinx
Income $100K - $199K
Marketer or PR
1st of 2 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Levica Narine never steered us to believe that pregnancy was impossible for us...has shown compassion and dedication...3 rounds of IUI with clomid...failed to concieve that way. She then suggested we test my husbands sperm which came out to have low motility and count...A month after the transfer got canceled... BOOM...I got a positive pregnancy test
[Kofinas Fertility Group is] a beautiful and comfortable clinic...clean and the furniture is modern but comfy...Very on point, never rude and always pleasant...around $5,000 and thr embryo transfer was around $3,000...single embryo transfer
How was your experience with Levica Narine at Kofinas Fertility Group?
Dr. Levica Narine never steered us to believe that pregnancy was impossible for us. We came into the clinic, both my husband and I as a pretty complex case. She is dedicated to her patients and helped us achieve pregnancy.
What's one piece of advice would you give a prospective patient of Levica Narine at Kofinas Fertility Group?
She is awesome and don't be nervous.
During treatment, were you treated like a number or a human with Levica Narine at Kofinas Fertility Group?
Dr. Narine is an incredible fertility physician that listens and has shown compassion and dedication to finding the root cause/s of our fertility struggles.
Describe the protocols Levica Narine used in your cycles at Kofinas Fertility Group and their degree of success.
Our first couple of visits she suggested doing 3 rounds of IUI with clomid. We did it and failed to concieve that way. She then suggested we test my husbands sperm which came out to have low motility and count. Dr. Narine suggested that I get a laprospcopy to find out if I have endometriosis and/or tubal issues or both and more. It turned out that I did have a mild case of endometriosis and both of my tubes were blocked. IVF was our next step in the journey. We went through the process, followed Dr. Narine's medicine protocols and she was there for every visit. The first round of IVF I had 7 embryos tested. All 7 were genetically abnormal. I cried so much and Dr. Narine could see I was hurting. She never gave up on my husband and I. My husband changed his diet and quit smoking. His sperm count went from under a million to 50 million in 4 months! We tried another round of IVF and this time Dr. Kofinas did the extraction of my eggs and only 5 were extracted but all 5 became embryos. This time I didn't test the embryos because of what happened last time. Covid hit and my transfer appointment got cancelled. Dr. Kofinas suggested that I not move on to transfer because I was immunocompromised due to thyroid issues and suggested I got through another round of IVF to create more embryos since I only had 5. I was so depressed that my transfer got canceled because of covid and thinking back to when Kofinas said I was, "a poor responder". It was just the writing on the wall that it was true, I was a poor responder and my egg quality is low. A month after the transfer got canceled... BOOM...I got a positive pregnancy test! I'm not religious or anything, but, it was a miracle. I honestly believe what helped was the laproscopy performed by Dr. Narine along with a combination of luck and changes in diet, sleep, who knows really? My first son was concieved spontaneously during the height of COVID. Fast forward 3 years, my husband and I go back to Kofinas Fertility Clinic in 2023 to see no other than Dr. Narine. We consulted with her about my desire to transfer the highest graded embryo from the canceled cycle back in 2020. Because Dr. Narine is fantastic we felt so comfortable and at ease with her care that we had a successful transfer and ultimately a live birth.
Describe your experience with the nursing staff at Kofinas Fertility Group.
Very on point, never rude and always pleasant.
Describe your experience with Kofinas Fertility Group.
It's a beautiful and comfortable clinic. Getting up early in the morning and showing up before a work day can be tough but the ambiance made it nice and comfortable. It's clean and the furniture is modern but comfy.
Describe the costs associated with your care under Levica Narine at Kofinas Fertility Group.
Most fertility meds were not covered by insurance. It was around $5,000 and thr embryo transfer was around $3,000. The clinic did call me to send me a $5,000 check paid to me which was nice.
Describe Levica Narine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
I agreed with Dr. Narine in doing a single embryo transfer.
NPS
10
Doctor
Levica Narine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2022, Successful
NPS
10
NPS
10
Age 35 - 39
1 IVF
Endometriosis
European
Income $500K+
Marketer or PR
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Kofinas always greets you with a smile on his face and is always very encouraging...very thorough & knowledgeable in his field - he took the time to thoroughly figure out my situation and gave me the confidence I would be able to enjoy the gift of motherhood one day. He helps reassure you & keep you calm through this whole process which is so necessary...always adjusting the strategies & game plan in cycles
The clinic [Kofinas Fertility Group] is gorgeous - very clean & soothing to be in. It’s great they have multiple locations. While it’s great they have open hours in the mornings - sometimes the wait times can be a little longer...Dr. Kofinas & his team are always adjusting the strategies & game plan in cycles...The nursing staff is terrific - always available to answer questions & give you guidance along this journey.
How was your experience with George Kofinas at Kofinas Fertility Group?
Dr Kofinas is very thorough & knowledgeable in his field - he took the time to thoroughly figure out my situation and gave me the confidence I would be able to enjoy the gift of motherhood one day. He helps reassure you & keep you calm through this whole process which is so necessary
What's one piece of advice would you give a prospective patient of George Kofinas at Kofinas Fertility Group?
Dr. Kofinas provides expert care & knowledge - this whole process can be frustrating at times but have patience he will achieve the goals / family you so desire !
During treatment, were you treated like a number or a human with George Kofinas at Kofinas Fertility Group?
Dr. Kofinas always greets you with a smile on his face and is always very encouraging … the positive vibes are always appreciated & needed through this process
Describe the protocols George Kofinas used in your cycles at Kofinas Fertility Group and their degree of success.
Dr. Kofinas & his team are always adjusting the strategies & game plan in cycles … hoping to achieve the desired result… I do ‘natural cycles’ but each one has been modified a little based on different factors / hormone levels , etc
Describe your experience with the nursing staff at Kofinas Fertility Group.
The nursing staff is terrific - always available to answer questions & give you guidance along this journey.. I specifically have worked with Christina who is amazing & is a great liaison between the doctors
Describe your experience with Kofinas Fertility Group.
The clinic is gorgeous - very clean & soothing to be in. It’s great they have multiple locations. While it’s great they have open hours in the mornings - sometimes the wait times can be a little longer but always remember the big goal in the end ;)
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
Monitoring hours are great because it allows for flexibility all around - of course that sometimes comes with wait times. Many times the wait was perfect - no longer than 15 minutes but a few times (after a holiday , a weekend , etc ..) the wait was a bit longer
Describe the costs associated with your care under George Kofinas at Kofinas Fertility Group.
This can be an expensive process but the clinic does everything it can to make it as easy for you & fortunately our insurance was able to cover a good amount
Describe George Kofinas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
Never really discussed it but know they prefer eSET for the best positive result
NPS
10
Doctor
George Kofinas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2022 - 2023, Successful
NPS
10
NPS
10
Age 43 - 44
2 IVF
Endometriosis
Unexplained
Latinx
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Montes is simply an AMAZING human being!!! I could not have chosen a better doctor to help me during such a difficult time of my life. I absolutely love how friendly, approachable, knowledgeable, and kind she is. If I had to do this all over again, I would not hesitate to go see her...made me feel like I was an important part of their day to day. Always very friendly, polite, and knowledgeable...Be ready to fall in love with your doctor!
The [Kofinas Fertility Group] clinic is conveniently located (I went to the Manhattan location) and extremely nice. Cleanliness is a task they take very seriously, as well as the aesthetics. Overall, even on a day when you may not see your doctor, you will encounter another staff member that is equally helpful...All the nurses are incredible helpful, kind and friendly. They absolutely made the experience of being at the clinic so often much more manageable. They were also available by phone for any questions or concerns I ever had. Love them!!
How was your experience with Melissa Montes at Kofinas Fertility Group?
Dr. Montes is simply an AMAZING human being!!! I could not have chosen a better doctor to help me during such a difficult time of my life. I absolutely love how friendly, approachable, knowledgeable, and kind she is. If I had to do this all over again, I would not hesitate to go see her.
What's one piece of advice would you give a prospective patient of Melissa Montes at Kofinas Fertility Group?
Be ready to fall in love with your doctor!
During treatment, were you treated like a number or a human with Melissa Montes at Kofinas Fertility Group?
Dr. Montes and the entire staff of Kofinas made me feel like I was an important part of their day to day. Always very friendly, polite, and knowledgeable.
Describe your experience with the nursing staff at Kofinas Fertility Group.
All the nurses are incredible helpful, kind and friendly. They absolutely made the experience of being at the clinic so often much more manageable. They were also available by phone for any questions or concerns I ever had. Love them!!
Describe your experience with Kofinas Fertility Group.
The clinic is conveniently located (I went to the Manhattan location) and extremely nice. Cleanliness is a task they take very seriously, as well as the aesthetics. Overall, even on a day when you may not see your doctor, you will encounter another staff member that is equally helpful.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
Monitoring appointments were very frequent for me, but the staff made the experience pleasurable. I always felt welcomed by the friendly faces who greeted me at the front desk, nurse's station, nurse's assistants and doctors. Even the doorman of the building was extremely polite!
NPS
10
Doctor
Melissa Montes
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 44
1 IVF
Endometriosis
PCOS
Uterine Fibroids
Nurse or HC Services
3rd of 3 Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I have been seeing Dr. Melissa Montes.She is an extraordinary doctor. A doctor with a good heart who truely understands our struggle. She explained very well every step I would undergo and she took time to listen to my concerns. She carefully studied my health conditions to make the proper treatment. With confidence I would personally recommend Dr. Montes base on my experience.
[Kofinas Fertility Group is] clean, very organize office/clinic. Almost complete facility(OR, PACU,laboratory). Friendly staff.comfortable recieving area. Clean restroom.easy to call for appointment. Open early so it is easy and convenient if your doing your monitoring if your working...I struggled to get pregnant and I went to three fertility clinics. It was so emotionally painful that I almost give up. My friends recommend me to kofinas fertility group and I have been seeing Dr. Melissa Montes.She is an extraordinary doctor. A doctor with a good heart who truely understands our struggle. She explained very well every step I would undergo and she took time to listen to my concerns. She carefully studied my health conditions to make the proper treatment. With confidence I would personally recommend Dr. Montes base on my experience.
How was your experience with Melissa Montes at Kofinas Fertility Group?
I struggled to get pregnant and I went to three fertility clinics. It was so emotionally painful that I almost give up. My friends recommend me to kofinas fertility group and I have been seeing Dr. Melissa Montes.She is an extraordinary doctor. A doctor with a good heart who truely understands our struggle. She explained very well every step I would undergo and she took time to listen to my concerns. She carefully studied my health conditions to make the proper treatment. With confidence I would personally recommend Dr. Montes base on my experience.
What's one piece of advice would you give a prospective patient of Melissa Montes at Kofinas Fertility Group?
list all your question so you wont forget when you meet her.
During treatment, were you treated like a number or a human with Melissa Montes at Kofinas Fertility Group?
she treat her patient with wholestick care
Describe the protocols Melissa Montes used in your cycles at Kofinas Fertility Group and their degree of success.
explore laparoscopic ,myomectomy and dilatation and currettage egg retrieval mac cycle-to check possible site of implantation
Describe your experience with your nurse at Kofinas Fertility Group. (Assigned nurse: paige )
she does extra effort to provide solution to my problem specially in acquiring my fertiliry medication. she always follow up.
Describe your experience with Kofinas Fertility Group.
clean, very organize office/clinic. Almost complete facility(OR, PACU,laboratory). Friendly staff.comfortable recieving area. Clean restroom.easy to call for appointment. Open early so it is easy and convenient if your doing your monitoring if your working.
Describe Melissa Montes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
single embyro transfer better change of success
NPS
10
Doctor
Melissa Montes
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 41 - 42
1 IVF
Endometriosis
PCOS
Immunological
Latinx
Income $200K - $499K
2nd of 2 Docs
4 IUI With Other Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Sullivan-Pyke] is everything a fertility doctor should be she is extremely knowledgeable and full of empathy. She is responsive via email or phone call and is always open to answering questions or concerns...takes the time to thorough explain what is to be expected throughout the process she has amazing bedside manner...Do not hesitate to see her she is great
Great facility great group of doctors and staff [at Kofinas Fertility Group]. Surgical facility is everything it should be. There is great coordination among all departments make it is easier to get questions answered. Finance is the only department I would say can communicate better...Nurses were responsive and provided adequate and accurate instruction throughout the process if I have questions I can easily reach them
How was your experience with Chantae Sullivan-Pyke at Kofinas Fertility Group?
Doctor Sullivan is everything a fertility doctor should be she is extremely knowledgeable and full of empathy. She is responsive via email or phone call and is always open to answering questions or concerns
What's one piece of advice would you give a prospective patient of Chantae Sullivan-Pyke at Kofinas Fertility Group?
Do not hesitate to see her she is great
During treatment, were you treated like a number or a human with Chantae Sullivan-Pyke at Kofinas Fertility Group?
Doctor Sullivan takes the time to thorough explain what is to be expected throughout the process she has amazing bedside manner
Describe your experience with the nursing staff at Kofinas Fertility Group.
Nurses were responsive and provided adequate and accurate instruction throughout the process if I have questions I can easily reach them
Describe your experience with Kofinas Fertility Group.
Great facility great group of doctors and staff. Surgical facility is everything it should be. There is great coordination among all departments make it is easier to get questions answered. Finance is the only department I would say can communicate better
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
Efficient well oiled machine
NPS
10
Doctor
Chantae Sullivan-Pyke
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 32 - 33
1 IVF
Male Factor
Uterine Fibroids
Black or African-American
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Sullivan-Pyke] is amazing. Shes very patient , explain all procedures and protocols. She is always smiling, and very warming. I recommend her as a doctor she truly loves helping her patients and she has great communication... Since I was considered a high risk patient before hand it was best to transfer 1 embryo and it worked...she was non judgmental which made me comfortable to speak to her.
The strength of this clinic [at Kofinas Fertility Group is] they truly care and will try to get every single patient pregnant and they do many testing to diagnose the issue. The weakness is its a bit expensive clinic. Even with great insurance I still came out of pocket for about 7,000...Since I was considered a high risk patient before hand it was best to transfer 1 embryo and it worked!
How was your experience with Chantae Sullivan-Pyke at Kofinas Fertility Group?
Dr. sullivan-Pyke is amazing. Shes very patient , explain all procedures and protocols. She is always smiling, and very warming. I recommend her as a doctor she truly loves helping her patients and she has great communication.
What's one piece of advice would you give a prospective patient of Chantae Sullivan-Pyke at Kofinas Fertility Group?
Trust her she will do everything in her power to make your dream come true and become a parent!
During treatment, were you treated like a number or a human with Chantae Sullivan-Pyke at Kofinas Fertility Group?
Dr. Sullivan always treated me with warmth, caring, respect, and she was non judgmental which made me comfortable to speak to her.
Describe your experience with Kofinas Fertility Group.
The strength of this clinic they truly care and will try to get every single patient pregnant and they do many testing to diagnose the issue. The weakness is its a bit expensive clinic. Even with great insurance I still came out of pocket for about 7,000.
Describe the costs associated with your care under Chantae Sullivan-Pyke at Kofinas Fertility Group.
7K-10k
Describe Chantae Sullivan-Pyke's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
Since I was considered a high risk patient before hand it was best to transfer 1 embryo and it worked!
NPS
10
Doctor
Chantae Sullivan-Pyke
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023 - 2024, Successful
NPS
10
NPS
10
Age 30 - 31
2 IUI
1 IVF
PCOS
European
Income $500K+
Investment Banker
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Jason Kofinas is very professional, knowledgeable, and has great bedside manner...gives you the perfect amount of information to feel informed...is thorough in his approach and very empathetic to the process...IVF was recommended...had a hysteroscopy before my retrieval and before my transfer...identified a blood clotting disorder... had a single transfer that resulted in a pregnancy that is ongoin
[Kofinas Fertility Group] is extremely well-organized, always clean, is run very efficiently, has best-in-class technology, and has the best staff...rarely long waits...offices are very nice and the surgical rooms make you feel very comfortable because they are so clean and high-tech...nursing staff was excellent...so friendly, attentive, efficient, and supportive.
How was your experience with Jason Kofinas at Kofinas Fertility Group?
Dr. Jason Kofinas is very professional, knowledgeable, and has great bedside manner. He is very easy to talk to, and gives you the perfect amount of information to feel informed, positive, and like you are a team working to reach the same goal. He is very dedicated to his patients and always available. He is thorough in his approach and very empathetic to the process - I always felt that he understood the fertility journey, the emotions that go along with it, and he was very respectful and cognizant to make “timing” a priority.
What's one piece of advice would you give a prospective patient of Jason Kofinas at Kofinas Fertility Group?
Pick this doctor!
During treatment, were you treated like a number or a human with Jason Kofinas at Kofinas Fertility Group?
Dr. Kofinas and team are very friendly, warm, and communicative. They never need a refresher on who you are or where you are in the process, they make you feel like you are their only patient each time.
Describe the protocols Jason Kofinas used in your cycles at Kofinas Fertility Group and their degree of success.
I started with IUI and was monitored through 2 cycles and tried both fertility stimulation drugs. My results showed I was very resistant to either drug, so IVF was recommended as a better odds choice rather than continuing with more IUI cycles (I had requested that timing be a top consideration). I had a hysteroscopy before my retrieval and before my transfer to ensure the health of my uterus and no other issues. He identified a blood clotting disorder and I have been on blood thinners to support a pregnancy. I had a single retrieval with great results - 20+ eggs resulting in 6 AA-rated embryos. I had a single transfer that resulted in a pregnancy that is ongoing.
Describe your experience with your nurse at Kofinas Fertility Group. (Assigned nurse: Tierney Spencer)
The nursing staff was excellent. I have never had another doctors office experience where the nurses have been so friendly, attentive, efficient, and supportive. The phone lines are always open, the wait times are very short, and they are very knowledgeable and helpful each step of the way. They make you feel like a friend and that they truly care about you and your journey.
Describe your experience with Kofinas Fertility Group.
The clinic is extremely well-organized, always clean, is run very efficiently, has best-in-class technology, and has the best staff! There are rarely long waits. The offices are very nice and the surgical rooms make you feel very comfortable because they are so clean and high-tech
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
It was so helpful to have a morning window for monitoring appointments so that I could still get to work on time. I never had to wait so it was never stressful trying to balance work with treatment. While tiring, I loved how often Dr. Jason Kofinas had me come in for monitoring so that he would have the most information/data possible regarding my cycle
Describe the costs associated with your care under Jason Kofinas at Kofinas Fertility Group.
Fortunately my employer covered the costs of treatment. I believe the all-in costs for the IVF process was ~$20k
Describe Jason Kofinas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
As my embryos were high quality, only one embryo was used given the higher likelihood of success. The doctor was also very thorough in ruling out any other issues that could prevent a successful transfer so the doctor and myself were confident in using one
NPS
10
Doctor
Jason Kofinas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, 29 Eggs Frozen
NPS
10
NPS
10
Age 31
1 Egg Freezing
Ashkenazi Jewish
Income $100K - $199K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Kofinas is an amazing doctor!! He always made me feel comfortable, answered all questions, provided all information in a clear and digestible way, eased any worries and was available after hours and weekends to help me when I accidentally lost my medication! On top of being an overall wonderful doctor and medical expert in his field, he also has great bedside manner and excellent sense of humor, which made each visit that much better. He is direct, reasonable, understanding, accommodating and caring. I would recommend him to anyone and everyone!
Everyone [at Kofinas Fertility Group] is very informative, accommodating, and friendly. From the nurses, to finance team to reception, I always felt supported, had all the information I needed, was always able to immediately speak to someone to answer any questions...All the nurses were extremely knowledgable, attentive, helpful and friendly. Someone was always available via phone or email for any questions or concerns I had. They always called after each appointment to check in on how I'm feeling and provide instructions and support on any next steps. They made the process seamless and helped me keep calm and feel comfortable every step of the way.
How was your experience with Jason Kofinas at Kofinas Fertility Group?
Dr. Kofinas is an amazing doctor!! He always made me feel comfortable, answered all questions, provided all information in a clear and digestible way, eased any worries and was available after hours and weekends to help me when I accidentally lost my medication! On top of being an overall wonderful doctor and medical expert in his field, he also has great bedside manner and excellent sense of humor, which made each visit that much better. He is direct, reasonable, understanding, accommodating and caring. I would recommend him to anyone and everyone!
What's one piece of advice would you give a prospective patient of Jason Kofinas at Kofinas Fertility Group?
Don't worry about a thing, you are in great hands.
During treatment, were you treated like a number or a human with Jason Kofinas at Kofinas Fertility Group?
I had an incredible experience with Dr. Kofinas and his nurses. I felt extremely taken care of every step of the way. They were always very informative, caring, kind and available via phone or email at any time of the day and week/weekends for any questions or concerns I had. They made the entire process easy and comfortable. I can't say enough good things about everyone at the clinic!
Describe your experience with your nurse at Kofinas Fertility Group.
All the nurses were extremely knowledgable, attentive, helpful and friendly. Someone was always available via phone or email for any questions or concerns I had. They always called after each appointment to check in on how I'm feeling and provide instructions and support on any next steps. They made the process seamless and helped me keep calm and feel comfortable every step of the way.
Describe your experience with Kofinas Fertility Group.
Everyone is very informative, accommodating, and friendly. From the nurses, to finance team to reception, I always felt supported, had all the information I needed, was always able to immediately speak to someone to answer any questions.
NPS
10
Doctor
Jason Kofinas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Male Factor
European
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Melissa Montes was extremely professional and personable. I felt comfortable asking questions and expressing concerns to her, and she always validated my feelings. She was very easy to get along with and I appreciate everything she has done for us. Would highly recommend...canceled my first egg retrieval cycle because my follicles were responding well to the medications (Gonal and Cetrotide). Knowing that my insurance does not cover the procedure, she canceled the cycle and asked me if I was ok trying again the next month. It was a great decision because we had an extremely successful cycle the next month (she added a mix of Gonal and Menopur) and I only had to do one egg retrieval.
Overall, the [Kofinas Fertility Group] clinic was great. At times, it was difficult to get in touch with the financial department and I had to call a few times, but eventually got a callback or got through to them. The women working at the front desk were very knowledgeable and helped to answer any questions I had to the best of their ability...Dr. Montes always made me feel comfortable and I truly trusted her. She is clearly passionate about her work.
How was your experience with Melissa Montes at Kofinas Fertility Group?
Melissa Montes was extremely professional and personable. I felt comfortable asking questions and expressing concerns to her, and she always validated my feelings. She was very easy to get along with and I appreciate everything she has done for us. Would highly recommend!
What's one piece of advice would you give a prospective patient of Melissa Montes at Kofinas Fertility Group?
My only surprise was not knowing that egg retrieval cycles could be cancelled, so I would make sure to ask about that before starting a cycle!
During treatment, were you treated like a number or a human with Melissa Montes at Kofinas Fertility Group?
Dr. Montes always made me feel comfortable and I truly trusted her. She is clearly passionate about her work.
Describe the protocols Melissa Montes used in your cycles at Kofinas Fertility Group and their degree of success.
Melissa Montes canceled my first egg retrieval cycle because my follicles were responding well to the medications (Gonal and Cetrotide). Knowing that my insurance does not cover the procedure, she canceled the cycle and asked me if I was ok trying again the next month. It was a great decision because we had an extremely successful cycle the next month (she added a mix of Gonal and Menopur) and I only had to do one egg retrieval.
Describe your experience with your nurse at Kofinas Fertility Group. (Assigned nurse: Cristina Matamoros)
Cristina was fantastic! She had consistent positive energy and always made me feel good about my results. She made sure to let me know about any medication changes and update me with important information. She also showed me how to administer injections.
Describe your experience with Kofinas Fertility Group.
Overall, the clinic was great. At times, it was difficult to get in touch with the financial department and I had to call a few times, but eventually got a callback or got through to them. The women working at the front desk were very knowledgeable and helped to answer any questions I had to the best of their ability.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
I was extremely fortunate and thankful that monitoring hours were early, so I did not have to take time off of work. I was typically seen with plenty of time to be on time to work if I arrived early enough.
Describe the costs associated with your care under Melissa Montes at Kofinas Fertility Group.
Egg retrieval was 16K which included one embryo transfer. I paid close to 4K for a required dilation and curettage procedure. I paid $1200 for embryo cryopreservation. I paid a $55 co-pay each visit through insurance. Insurance covered some of my medication costs, but I probably paid overall a couple of thousand dollars for medications. I also paid around 5K for the genetic testing of embryos. I might be leaving something out!
What specific things went wrong at Kofinas Fertility Group?
  • Provided conflicting information
Describe the specific things that went wrong at Kofinas Fertility Group.
My only issue was when the laboratory called me to let me know that I would be receiving a letter asking me decide what to do with any abnormal embryos. They gave me an inaccurate embryo count, which was concerning. They apologized for the mixup. I had no other issues.
NPS
10
Doctor
Melissa Montes
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2023, Successful
NPS
10
NPS
10
Age 34 - 37
Endometriosis
PCOS
Income $200K - $499K
Only Doc Seen
IVF With Other Docs
Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Her [Dr. Narine] communication style is compassionate and direct, with intentions to assist you in meeting your goals. She makes the effort to see you as much as she can during monitoring and always answers emails in a timely fashion...Dr. Narine recommend mock cycle which I did after 1st failed transfer. After 2nd failed transfer, Dr. Narine recommended that we see Dr. Alex Kofinas who specializes in immunology. With that said, our 3rd transfer under the combo care of Dr. Narine and Dr.Alex was successful...
The nursing staff at Kofinas are awesome...The front desk staff can be unprofessional at times. They speak very loudly about personal life items and the whole waiting room can hear. Also, the financial department at Kofinas did not communicate well at all. On the day of my 2nd transfer I was told that I may owe 5K. No one ever went over that with me prior...
How was your experience with Levica Narine at Kofinas Fertility Group?
Dr. Narine is simply the best! She has so much experience and is down to earth. Her communication style is compassionate and direct, with intentions to assist you in meeting your goals. She makes the effort to see you as much as she can during monitoring and always answers emails in a timely fashion. Dr. Narine referred us to Dr. Alex and the combo of both their treatments has made our dreams come true. We are currently pregnant and beyond grateful to Kofinas Fertility!
What's one piece of advice would you give a prospective patient of Levica Narine at Kofinas Fertility Group?
Take this journey one step at a time and don’t be scared to ask any questions.
During treatment, were you treated like a number or a human with Levica Narine at Kofinas Fertility Group?
Dr. Narine is extremely personable and shared how she is a native New Yorker just like me and we instantly connected over that. She would make all efforts to make sure I would see her during monitoring hours so we would get as much face to face time as possible.
Describe the protocols Levica Narine used in your cycles at Kofinas Fertility Group and their degree of success.
Dr. Narine recommend mock cycle which I did after 1st failed transfer. After 2nd failed transfer, Dr. Narine recommended that we see Dr. Alex Kofinas who specializes in immunology. With that said, our 3rd transfer under the combo care of Dr. Narine and Dr.Alex was successful!!
Describe your experience with the nursing staff at Kofinas Fertility Group.
The nursing staff at Kofinas are awesome. Everyone treated me so kindly and made sure that all my questions were answered.
Describe your experience with Kofinas Fertility Group.
The front desk staff can be unprofessional at times. They speak very loudly about personal life items and the whole waiting room can hear. Also, the financial department at Kofinas did not communicate well at all. On the day of my 2nd transfer I was told that I may owe 5K. No one ever went over that with me prior. I was extremely upset. Turns out my insurance covered it and that was so unnecessary. Also Kofinas up charges for medications and you can only pay cash. This is unacceptable. I wasn’t told until my incident with 2nd transfer about Kings pharmacy who is a fraction of the cost for meds. They even deliver ! So everyone should be using them and pay meds at cost.
Describe the costs associated with your care under Levica Narine at Kofinas Fertility Group.
Meds were the most money for us. My insurance did not cover any of that. We paid out OON deductible of 7k and most of the treatment was covered through my insurance. We paid 5k for the embryo testing. And any specialized tests that I had to go through I.e mock cycle biopsy nk cell blood test
Describe Levica Narine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
I wanted to do 1 embryo at a time and Dr. Narine was in support of that.
What specific things went wrong at Kofinas Fertility Group?
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Kofinas Fertility Group.
My 1st surgery in2020 was not scheduled. They sent the go lightly drink to the pharmacy. I began drinking it. And when I called the next day to confirm my surgery time I was told I was not on the calendar. Thus I had to drink that drink again the following week. It was very inconvenient.
NPS
10
Doctor
Levica Narine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 28 - 29
2 IVF
European
Income $500K+
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I did 2 egg retrials with Dr.Narine since our first one we didn't get the results we were hoping for. The second retrieval went very well and we ended up with a lot of genetically normal, and now frozen embryos. For my transfer Dr. Narine was there every step of the way. From all my visits leading up the transfer, I felt like she was very hands on. She would adjust my medication accordingly and always check in on my to make sure I was okay mentally...
I love that the office [Kofinas Fertility Group] feels small in the sense that you always see the same nurses and doctors...The only downfall is the morning hours from 7am-9am. Some mornings you wait 10 minutes to be seen and sometimes I can be 2 hours. This is only hard if you are on a tight schedule for work...The nurses are also super communicative and responsive to emails and phone calls. Any time I had a random question about medication or an appointment, they always got back to me within hours...
How was your experience with Levica Narine at Kofinas Fertility Group?
From my first consultation Dr. Narine told me that we would make sure that I got pregnant and had a healthy baby. She told me the options that I had including IVF and IUI. I opted to try IUI first and she promptly set up my next visits and told me everything to expect. We ran into our first hiccup when my husband and I were told we carried the same genetic disorder. This was sad for us but Dr. marine ensured us that IVF would now be our best option and she was super caring and understanding through this unfortunate news. I did 2 egg retrials with Dr.Narine since our first one we didn't get the results we were hoping for. The second retrieval went very well and we ended up with a lot of genetically normal, and now frozen embryos. For my transfer Dr. Narine was there every step of the way. From all my visits leading up the transfer, I felt like she was very hands on. She would adjust my medication accordingly and always check in on my to make sure I was okay mentally. We are so fortunate that all these steps with Dr. Narine let to my first transfer being a success. I am now through my first trimester and can not wait to have our baby. I will with out a doubt be going back to Dr. Narine when we decide to have another baby!
What's one piece of advice would you give a prospective patient of Levica Narine at Kofinas Fertility Group?
To listen to everything she says. She really does know what she's talking about.
During treatment, were you treated like a number or a human with Levica Narine at Kofinas Fertility Group?
Every time I entered the office the staff would address me by my name. They always knew who I was and where I was in the process. I loved how they always asked how I was and knew certain details about my whole journey.
Describe your experience with the nursing staff at Kofinas Fertility Group.
The nursing staff at Kofinas is like none other!! They truly care about all the patients and always are checking in on you. Every visit I am always welcomed with warm smiles and greeted by my first name, which makes you feel like family instead of just another number. The nurses are also super communicative and responsive to emails and phone calls. Any time I had a random question about medication or an appointment, they always got back to me within hours. They always wrote all my insurrections out for me and never made me feel like I was being a bother with all my questions. I truly am so grateful for the nursing staff there.
Describe your experience with Kofinas Fertility Group.
I love that the office feels small in the sense that you always see the same nurses and doctors. You really get to know the staff and nurses so well. I wouldn't say there is any weakness for the people who work there. The only downfall is the morning hours from 7am-9am. Some mornings you wait 10 minutes to be seen and sometimes I can be 2 hours. This is only hard if you are on a tight schedule for work.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
Monitoring appointments were generally easy, if you went on certain days. Some days where other offices were closed then it could be 1-2 hours to be seen which is really difficult when you have work to get to.
Describe Levica Narine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
Dr. Narine told me because there were no fertility issues and I was young and healthy, that we should only transfer 1 embryo. She was right because they first transfer took!
NPS
10
Doctor
Levica Narine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2023, Successful
NPS
10
NPS
10
Age 33
2 IUI
Anovulation
PCOS
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. [George] Kofinas is thorough, caring and takes his time to answer all questions and concerns. He never rushed me and I felt like I was in great hands. His professionalism and expertise is unmatched. He did a full comprehensive workup before moving forward with our IUI treatments. Once we moved to the IUI treatments he was careful and concise and helped us to become pregnant on our second IUI!
I had a wonderful experience with Kofinas Fertility Group. From start to finish they were caring, professional and thorough. The first day my husband and I met with Dr. Kofinas he took his time to answer all of our questions/concerns and came up with our individualized plan of care. At each appointment, I was pleasantly greeted by staffed and made to feel like I was apart of a family. Our treatments with Dr. Kofinas were successful and I became pregnant after only a few months! I'll never be able to thank Dr. Kofinas and his staff enough for their outstanding care and expertise, they are the best!!!
How was your experience with George Kofinas at Kofinas Fertility Group?
Dr. Kofinas is thorough, caring and takes his time to answer all questions and concerns. He never rushed me and I felt like I was in great hands. His professionalism and expertise is unmatched. He did a full comprehensive workup before moving forward with our IUI treatments. Once we moved to the IUI treatments he was careful and concise and helped us to become pregnant on our second IUI!
What's one piece of advice would you give a prospective patient of George Kofinas at Kofinas Fertility Group?
Look no further. I went to Dr. Kofinas after being treated by his brother who is my maternal fetal medicine doctor. Dr. Kofinas is the best in his field.
During treatment, were you treated like a number or a human with George Kofinas at Kofinas Fertility Group?
Dr. Kofinas and his staff treated me like I was apart of their family each and every time I came into the office. It's an amazing atmosphere.
Describe your experience with the nursing staff at Kofinas Fertility Group.
The nursing staff at Dr. Kofinas' office is unmatched. From the minute you walk in the door to the minute you leave you are made to feel cared for and important to them. It is really a family atmosphere and I looked forward to seeing the staff at my appointments.
Describe your experience with Kofinas Fertility Group.
I had a wonderful experience with Kofinas Fertility Group. From start to finish they were caring, professional and thorough. The first day my husband and I met with Dr. Kofinas he took his time to answer all of our questions/concerns and came up with our individualized plan of care. At each appointment, I was pleasantly greeted by staffed and made to feel like I was apart of a family. Our treatments with Dr. Kofinas were successful and I became pregnant after only a few months! I'll never be able to thank Dr. Kofinas and his staff enough for their outstanding care and expertise, they are the best!!!
NPS
10
Doctor
George Kofinas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5

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