Laurel Fertility Care

1 doctors work here

Rated 7.5
Strongly recommend: 54%Neutral: 24%Don't recommend: 22%7.5
54% strongly recommend
47 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
8.2
8.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.7
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.1
7.1
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
8.1
8.1
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.3
7.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
581
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

Modesto
1400 Florida Ave., suite 405
Modesto, CA 95350
Oakland
494 Hawthorne Avenue, Suite A,
Oakland, CA 94609
San Francisco
1700 California Street, suite 570
San Francisco, CA 94109
Show 1 more

47 patient reviews

2022 - 2023, Successful
NPS
10
NPS
10
Age 35 - 36
1 IVF
1 Egg Freezing
Endometriosis
European
Income $100K - $199K
Professor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Smikle was by my side through it ALL...always looking out for me via patient advocacy....egg retrieval surgery, endometriosis surgery, 3 PRP injections and two transfers...appreciated that Dr. Smikle didn't allow it me to go to transfer because it would have failed...told me that due to my size, and T-shaped uterus I was not a candidate to transfer more than one embryo at a time.
[Laurel Fertility Care] clinic and staff was always rooting for me...They are like a cheer squad and it is lovely...all work very well together and are a solid team...Leslie was my biggest fan throughout my IVF journey and she displayed so much tenderness along the way...she had a gentle way of breaking the news to me
How was your experience with Collin Smikle at Laurel Fertility Care?
Because of Dr. Smikle, I am on my way to finally being a mother! Through egg retrieval surgery, endometriosis surgery, 3 PRP injections and two transfers, Dr. Smikle was by my side through it ALL. I am forever grateful for his support and encouragement along the way.
What's one piece of advice would you give a prospective patient of Collin Smikle at Laurel Fertility Care?
I know this is unknown and unwanted territory so it is hard to have trust, especially when treatments fail. However, rest assured that Dr. Smikle and his team know exactly what they are doing to help you become a parent. Dr. Smikle is in the business of good outcomes - he wants this for you too, so just trust in him.
During treatment, were you treated like a number or a human with Collin Smikle at Laurel Fertility Care?
Dr. Smilkle and his staff were always looking out for me via patient advocacy.
Describe the protocols Collin Smikle used in your cycles at Laurel Fertility Care and their degree of success.
I had two cycles that didn't go to transfer due to the lining not reaching an ideal measurement. While this was hard, I appreciated that Dr. Smikle didn't allow it me to go to transfer because it would have failed and I would've subsequently lost 2 embryos (children). During the third cycle he performed endometriosis surgery and 2 PRP injections. The lining increased, but still wasn't perfect. The third cycle went to transfer and failed. The fourth cycle we did another round of PRP injections and then we did trigger shots - that were used during the egg retrieval process. The lining measured the same as the 3rd cycle, BUT it worked and I am now pregnant!
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Leslie Barahona)
Leslie was my biggest fan throughout my IVF journey and she displayed so much tenderness along the way. I can’t even count the number of scans she performed for me throughout this past year, and until recently, the scans were always less than ideal. But, she had a gentle way of breaking the news to me that made me feel cared for in such times of need.
Describe your experience with Laurel Fertility Care.
The clinic and staff was always rooting for me. They are like a cheer squad and it is lovely. They all work very well together and are a solid team. I attended the Modesto clinic AND I live an hour away. The one thing that was challenging for me was that they only did appointments in the morning (8:30 -12). Thank goodness my work schedule was flexible, but this is something you need to keep in mind. Lastly, make sure that you USE your "patient portal." They don't always answer their phones which can be a little frustrating but I learned to use my portal and found it easier to convey what I needed better in writing anyways. Additionally, they're super responsive with the portal messages too - more so than the phone. That's the only thing I think you should know. And again - remember that they want this for you too. Just trust them and don't be afraid to ask as many questions as you need as it can be overwhelming at times. They won't make you feel stupid.
Describe the costs associated with your care under Collin Smikle at Laurel Fertility Care.
Oh the costs - I didn't do such a great job tracking this, but costs are standard comparatively.
Describe Collin Smikle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
Dr. Smikle told me that due to my size, and T-shaped uterus I was not a candidate to transfer more than one embryo at a time.
10
Doctor
Collin Smikle
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Laurel Fertility Care
Modesto
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 41
3 IVF
Poor Egg Quality
East Asian
Income $0 - $49K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
My experience as a patient was delightful. Dr. Epko was kind and honest. I went through three cycles, but she always had a different plan. Unfortunately, [she] left to a different clinic before my transfer...Dr. Ekpo was going to multiple embryo becauseof my age, but my embryo quality was poor so we did not have that option.
[the nurse] was always on it! She was very helpful and responded to all my questions...The Modesto clinic is not as busy as the San Francisco office, but appointments was always on time. As of right now, they have only one Doctor in the office because Dr. Ekpo is no longer at Laurel Fertility. I was saddened because she left and was not able to do my embryo transfer. Dr. Smikle did my transfer and it was a success with my only embryo!
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
My experience as a patient was delightful. Dr. Epko was kind and honest. I went through three cycles, but she always had a different plan. Unfortunately, Dr. Ekpo left to a different clinic before my transfer.
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
Dr. Ekpo is no longer with Laurel Fertility but I would say that she was an amazing doctor.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
Dr. Ekpo cared and I was not treated like a number.
Describe the protocols Geraldine Ekpo used in your cycles at Laurel Fertility Care and their degree of success.
1st Cycle Birth control pills Gonal 300 IU Menopur 75 IU DAILY Cetrotide kit days Pregnyl 10,000 IU 2nd Cycle Lupron 10 IU Dexamethasone 1 mg Gonal 300 IU Menopur 150 IU Novarel 10,000 IU 3rd Cycle Birth Control Pills Lupron 10 units Dexamethasone 1mg Gonal 225 IU Menopur 225 IU Pregnyl 20,000 IU
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Melissa)
Melissa was always on it! She was very helpful and responded to all my questions.
Describe your experience with Laurel Fertility Care.
The Modesto clinic is not as busy as the San Francisco office, but appointments was always on time. As of right now, they have only one Doctor in the office because Dr. Ekpo is no longer at Laurel Fertility. I was saddened because she left and was not able to do my embryo transfer. Dr. Smikle did my transfer and it was a success with my only embryo!
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
I had Progyny and it covered for 2 and half cycles. I had to pay a little over 11,000 out of pocket because I had a total of 3 cycles.
Describe Geraldine Ekpo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
Dr. Ekpo was going to multiple embryo becauseof my age, but my embryo quality was poor so we did not have that option.
10
Doctor
Geraldine Ekpo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Laurel Fertility Care
Modesto
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
2
NPS
3
Age 31 - 32
3 Fertility Medications
Unexplained
European
Income $50K - $99K
2nd of 3 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Collin Smikle] never offered any information, kept things very brief. I had to ask every question in the book in order to get much info from him. He was always somewhat cool, didn't seem to really care at all about whether I achieved pregnancy or not...Educate yourself and ask him every question you can think of. Don't expect a very warm bedside manner...We did a few cycles on Letrozole, as I hve unexplained infertility he wanted to try that first. Later down the road we did discuss doing IVF (after I had done 2 IUIs with a different physician), but never did because we couldn't afford it financially. Nurse
She [nurse at Laurel Fertility Care] wasn't always the best about getting back to me, didn't seem very invested. Also not very knowledgeable, she was always having to ask Dr. Smikle about questions I asked her...Consults were around $300 if I remember correctly. IVF was going to be around $12,000-$15,000...A somewhat detached clinic, not the warmest patient care. They really don't seem to care much about helping their patients well in achieving their dreams of having a child. Also not the cheapest, so if you can find a more caring clinic for a cheaper price, do so!
How was your experience with Collin Smikle at Laurel Fertility Care?
He never offered any information, kept things very brief. I had to ask every question in the book in order to get much info from him. He was always somewhat cool, didn't seem to really care at all about whether I achieved pregnancy or not.
What's one piece of advice would you give a prospective patient of Collin Smikle at Laurel Fertility Care?
To advocate for yourself. Educate yourself and ask him every question you can think of. Don't expect a very warm bedside manner.
During treatment, were you treated like a number or a human with Collin Smikle at Laurel Fertility Care?
He only talks to me for a few minutes, gives very little info, next to none. Not very warm or friendly, and acts like he could really care less whether I get pregnant or not.
Describe the protocols Collin Smikle used in your cycles at Laurel Fertility Care and their degree of success.
We did a few cycles on Letrozole, as I hve unexplained infertility he wanted to try that first. Later down the road we did discuss doing IVF (after I had done 2 IUIs with a different physician), but never did because we couldn't afford it financially.
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Katerina)
She wasn't always the best about getting back to me, didn't seem very invested. Also not very knowledgeable, she was always having to ask Dr. Smikle about questions I asked her.
Describe your experience with Laurel Fertility Care.
A somewhat detached clinic, not the warmest patient care. They really don't seem to care much about helping their patients well in achieving their dreams of having a child. Also not the cheapest, so if you can find a more caring clinic for a cheaper price, do so!
Describe the costs associated with your care under Collin Smikle at Laurel Fertility Care.
Consults were around $300 if I remember correctly. IVF was going to be around $12,000-$15,000.
What specific things went wrong at Laurel Fertility Care?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to convey critical information
2
Doctor
Collin Smikle
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
2 of 5
3
Clinic
Laurel Fertility Care
Modesto
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2020, Successful
NPS
10
NPS
10
Age 32 - 38
3 IVF
Donor Sperm
Male Factor
Immunological
Unexplained
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
7 IUI With Other Docs
Donor Sperm With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Collin Smikle] cares about his patients and does what it takes to help them. He tried different treatments with me until we found one that worked. He gave my husband his cell number when I had complications and it gave us piece of mind...He is personable, friendly, and very knowledgeable. I felt like I was heard...We did medicated and unmedicated cycles; we did immunology and he was willing to think out of the box
[Laurel Fertility Care] Accepts insurance, sends prescriptions to you so you can go to cheaper places; location is hard in SF, but very convenient they were in Modesto so we could do all monitoring there. Helpful front desk and embryology lab...Monitoring was very easy to do considering how rigid my schedule was. I was even able to use my ob office if I couldn’t make it schedule wise...Parking is frustrating sometimes at his San Francisco office but it’s worth it
How was your experience with Collin Smikle at Laurel Fertility Care?
He cares about his patients and does what it takes to help them. He tried different treatments with me until we found one that worked. He gave my husband his cell number when I had complications and it gave us piece of mind
What's one piece of advice would you give a prospective patient of Collin Smikle at Laurel Fertility Care?
Parking is frustrating sometimes at his San Francisco office but it’s worth it
During treatment, were you treated like a number or a human with Collin Smikle at Laurel Fertility Care?
He is personable, friendly, and very knowledgeable. I felt like I was heard.
Describe the protocols Collin Smikle used in your cycles at Laurel Fertility Care and their degree of success.
We did medicated and unmedicated cycles; we did immunology and he was willing to think out of the box
Describe your experience with your nurse at Laurel Fertility Care.
Organized, on top of everything
Describe your experience with Laurel Fertility Care.
Accepts insurance, sends prescriptions to you so you can go to cheaper places; location is hard in SF, but very convenient they were in Modesto so we could do all monitoring there. Helpful front desk and embryology lab
Describe your experience with your monitoring appointments at Laurel Fertility Care.
Monitoring was very easy to do considering how rigid my schedule was. I was even able to use my ob office if I couldn’t make it schedule wise
Describe the costs associated with your care under Collin Smikle at Laurel Fertility Care.
My insurance paid part of it, I think I paid about $10,000 over the time period of 3 retrievals and 7 transfers
Describe Collin Smikle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
N/a
10
Doctor
Collin Smikle
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Laurel Fertility Care
Modesto
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
2022 - 2023, Successful
NPS
10
NPS
10
Age 36 - 37
2 IVF
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. Smikle is a fantastic Dr who truly cares about his patients. He is always positive. Every time I saw him he had something positive to say. I felt very welcome. I left every appointment feeling positive. Always took the time to listen to all my concerns and answer to every question I had...with one failed transfer Dr Smikle didn’t waist no time he had me do another retrieval to bank more embryos. I had a total of 6 tested embryos and my third transfer was successful
The [Laurel Fertility Care] clinic was always on time. If I had a 9am appointment I was in by 9am and a few times I was running late and the clinic managed to see me. The medical assistants are so sweet and nice. I graduated from the clinic today and I’m sad i really wish they would have keeped me longer...I had the best nurses and team every time I would message Melissa she would respond fast or call me to make sure I received the message in case it was towards the end of the day! Leslie is just the best always positive always made me feel comfortable and positive
How was your experience with Collin Smikle at Laurel Fertility Care?
Dr. Smikle is a fantastic Dr who truly cares about his patients. He is always positive. Every time I saw him he had something positive to say. I felt very welcome. I left every appointment feeling positive. Always took the time to listen to all my concerns and answer to every question I had.
What's one piece of advice would you give a prospective patient of Collin Smikle at Laurel Fertility Care?
You won’t regret it
During treatment, were you treated like a number or a human with Collin Smikle at Laurel Fertility Care?
Dr. Smikle and his team are amazing. I am so happy and blessed for Laurel fertility
Describe the protocols Collin Smikle used in your cycles at Laurel Fertility Care and their degree of success.
I had to retrievals with dr Smikle and as I waited for results with one failed transfer Dr Smikle didn’t waist no time he had me do another retrieval to bank more embryos. I had a total of 6 tested embryos and my third transfer was successful
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Leslie)
I had the best nurses and team every time I would message Melissa she would respond fast or call me to make sure I received the message in case it was towards the end of the day! Leslie is just the best always positive always made me feel comfortable and positive
Describe your experience with Laurel Fertility Care.
The clinic was always on time. If I had a 9am appointment I was in by 9am and a few times I was running late and the clinic managed to see me. The medical assistants are so sweet and nice. I graduated from the clinic today and I’m sad i really wish they would have keeped me longer.
10
Doctor
Collin Smikle
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Laurel Fertility Care
Modesto
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2019, Unsuccessful
NPS
7
NPS
7
Age 35 - 36
3 IUI
Diminished Ovarian Reserve
European
Income $50K - $99K
1st of 2 Docs
Neutral
Neutral
Unsuccessful
Straight forward, friendly, little quick, considerate, only saw him [Dr. Smikle] about half the time, explained everything he did or planned to do, welcoming and didnt make it feel like there were any stupid questions, very accomadating with phone calls and insurance... Gave medicine to my wife to get her to produce eggs, trigger shot and iui
Nice decore, [Laurel Fertility is] located in downtown san fran and traffic is terrible, buildings elevators have been broken for months and takes a long time to get up to the top floor, dr office rooms are a little small but very clean and have all the new gizmos... [Nursing Staff] Good and knowledgeable... Just some issues with the clerical staff
How was your experience with Collin Smikle at Laurel Fertility Care?
Straight forward, friendly, little quick, considerate, only saw him about half the time, explained everything he did or planned to do, welcoming and didnt make it feel like there were any stupid questions, very accomadating with phone calls and insurance
What's one piece of advice would you give a prospective patient of Collin Smikle at Laurel Fertility Care?
Be prepared to drive to san francisco
During treatment, were you treated like a number or a human with Collin Smikle at Laurel Fertility Care?
He was friendly
Describe the protocols Collin Smikle used in your cycles at Laurel Fertility Care and their degree of success.
Gave medicine to my wife to get her to produce eggs, trigger shot and iui
Describe your experience with the nursing staff at Laurel Fertility Care.
Good and knowledgeable
Describe your experience with Laurel Fertility Care.
Nice decore, located in downtown san fran and traffic is terrible, buildings elevators have been broken for months and takes a long time to get up to the top floor, dr office rooms are a little small but very clean and have all the new gizmos
What specific things went wrong at Laurel Fertility Care?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Laurel Fertility Care.
Just some issues with the clerical staff
7
Doctor
Collin Smikle
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Laurel Fertility Care
Modesto
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 28
1 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $50K - $99K
Teacher
1st of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Smikle is very efficient and kind. He doesn't waste time and actually listens to his patients. He understands their concerns and pain and does something about it. I felt very well taken care of during my treatment...He was going to start with IUI, until I said I wanted 6 kids, then he said, "we're going to get you your 6 kids and go straight to IVF" he did not let any time go to waste.
[The staff at Laurel Fertility Care] were available 24/7, they were prompt, efficient, and didn't waste a single second with us. They actually understood when I said we wanted at least 6 kids and wanted to start our big family right away, that we had tried unsuccessfully for a year and wanted something done...Laurel Fertility doesn't have you do any treatment that isn't necessary. I am extremely grateful that they did not force me to continue PIO shots into week 10 like many other clinics do. They truly put the comfort of their patients (and their bank accounts) first and foremost. The best perk were the nurses, all the women who worked with me were the sweetest girls, answered all of my questions, and were so friendly. While I'm thrilled our dream of conceiving came true, I am very sad to say goodbye to them
How was your experience with Collin Smikle at Laurel Fertility Care?
Dr. Smikle is very efficient and kind. He doesn't waste time and actually listens to his patients. He understands their concerns and pain and does something about it. I felt very well taken care of during my treatment.
What's one piece of advice would you give a prospective patient of Collin Smikle at Laurel Fertility Care?
Be completely open with your goals. Make sure you are up front with how many children you want and he'll get you to that number. He was going to start with IUI, until I said I wanted 6 kids, then he said, "we're going to get you your 6 kids and go straight to IVF" he did not let any time go to waste.
During treatment, were you treated like a number or a human with Collin Smikle at Laurel Fertility Care?
I couldn't have asked for better care. It was a breath of fresh air finding someone who understood what we were going through, kind, compassionate, and answered all of our questions. They were available 24/7, they were prompt, efficient, and didn't waste a single second with us. They actually understood when I said we wanted at least 6 kids and wanted to start our big family right away, that we had tried unsuccessfully for a year and wanted something done. Having compared notes to women at other clinics, I can also honestly say that Laurel Fertility doesn't have you do any treatment that isn't necessary. I am extremely grateful that they did not force me to continue PIO shots into week 10 like many other clinics do. They truly put the comfort of their patients (and their bank accounts) first and foremost. The best perk were the nurses, all the women who worked with me were the sweetest girls, answered all of my questions, and were so friendly. While I'm thrilled our dream of conceiving came true, I am very sad to say goodbye to them until next year when we come back for our little popcicle babies. They take the most depressing, stressful time of your life, and turn it into a warm, rewarding experience. I absolutely love this clinic, I am so glad I was referred to them, I'll never go to anyone else.
Describe the protocols Collin Smikle used in your cycles at Laurel Fertility Care and their degree of success.
Egg retrieval, IVF, freeze the rest of the embryos for future transfers. We went for IVF first to reach our goal of 6 children.
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Melissa)
The best perk were the nurses, all the women who worked with me were the sweetest girls, answered all of my questions, and were so friendly, organized, and efficient. While I'm thrilled our dream of conceiving came true, I am very sad to say goodbye to them until next year when we come back for our little popcicle babies.
Describe your experience with Laurel Fertility Care.
I couldn't have asked for better care. After being frustrated with OBGYNs that were the absolute worst, it was a breath of fresh air finding someone who understood what we were going through, kind, compassionate, and answered all of our questions. They were available 24/7, they were prompt, efficient, and didn't waste a single second with us. They actually understood when I said we wanted at least 6 kids and wanted to start our big family right away, that we had tried unsuccessfully for a year and wanted something done. The other doctors we tried said come back in a year and sent us away without bothering to run tests. Dr. Smikle immediately started us on an IVF cycle, ran tests to see what was going on, and got us successfully pregnant on the first try within a couple months. Having compared notes to women at other clinics, I can also honestly say that Laurel Fertility doesn't have you do any treatment that isn't necessary. I am extremely grateful that they did not force me to continue PIO shots into week 10 like many other clinics do. They truly put the comfort of their patients (and their bank accounts) first and foremost. The best perk were the nurses, all the women who worked with me were the sweetest girls, answered all of my questions, and were so friendly. While I'm thrilled our dream of conceiving came true, I am very sad to say goodbye to them until next year when we come back for our little popcicle babies. I would 1,000% recommend this clinic to anyone who is struggling with infertility! Not only do they get results, they take the most depressing, stressful time of your life, and turn it into a warm, rewarding experience. I absolutely love this clinic, I am so glad I was referred to them, I'll never go to anyone else.
Describe the costs associated with your care under Collin Smikle at Laurel Fertility Care.
Around $22k
Describe Collin Smikle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
I was disappointed at first that they went with single transfer rather than multiple embryo transfer, but at the same time, I appreciate that they put the health of me and my baby first. Their reasoning for this was that I am still considered young and we do not need to do multiple transfers at this time.
10
Doctor
Collin Smikle
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Laurel Fertility Care
Modesto
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
1
NPS
0
Age 33
European
Income $200K - $499K
Marketer or PR
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Colin Smikle barely talked to me during my consultation. I did appreciate that he gave room for a new very nice and caring Nurse Practitioner to practice nextside him to lead, but I didn't feel like Dr Smikle was very alert, nor did he speak or provide follicle count in the room which makes a patient nervous. I believe he's experiences, but his care does not feel personal or warm.
[Laurel Fertility Center] Strengths: The nurses. They were sweet and attentive, and knowledgeable. Weaknesses: Very very expensive storage costs, somewhat disorganize / requires active patient coordination, old fashioned offices that are quite cluttered. I consulted four clinics and my gut and other reviews just told me to not go with Laurel. I do hope they improve.
How was your experience with Collin Smikle at Laurel Fertility Care?
Dr Collin Smikle is excperiences, but ultimately I didn't particularly like his communication style or bedside manner. He is the quiet type. He also falsely told me that some of my homone levels were elevated, which made me worry. Ultimately, the lab was not done on the right day, and the E2 number confirmed the lab result wasn't accurate. I only found this out after going to another clinic with a doctor to reassure me, explain, and take repeat labs (which were normal). I felt like Dr Smikle wanted to sell me on a big promise on number of eggs and create urgency based on the off labs.
What's one piece of advice would you give a prospective patient of Collin Smikle at Laurel Fertility Care?
Be prepared to lean on nurses and other staff for warmth if that's what you need. Ask Dr. Smikle detailed questions as well as follow-up questions if you feel you aren't getting enough information.
During treatment, were you treated like a number or a human with Collin Smikle at Laurel Fertility Care?
Dr Colin Smikle barely talked to me during my consultation. I did appreciate that he gave room for a new very nice and caring Nurse Practitioner to practice nextside him to lead, but I didn't feel like Dr Smikle was very alert, nor did he speak or provide follicle count in the room which makes a patient nervous. I believe he's experiences, but his care does not feel personal or warm.
Describe the protocols Collin Smikle used in your cycles at Laurel Fertility Care and their degree of success.
Did not choose to go with clinic after consultation.
Describe your experience with the nursing staff at Laurel Fertility Care.
I talked to a new NP, whom I can't remember, whom did most of the prep, intake and baseline ultrasound. She was lovely, compassionate, competent, and reassuring. Other clinical staff were responsive on the portal for labs and next steps. However, some staff missed phone appointments and were avoidant in follow-up times.
Describe your experience with Laurel Fertility Care.
Strengths: The nurses. They were sweet and attentive, and knowledgeable. Weaknesses: Very very expensive storage costs, somewhat disorganize / requires active patient coordination, old fashioned offices that are quite cluttered. I consulted four clinics and my gut and other reviews just told me to not go with Laurel. I do hope they improve.
Describe the costs associated with your care under Collin Smikle at Laurel Fertility Care.
Initial consult partly covered by insurance copay. Treatment costs were predicted to be in-line with other clinics. Storage costs astronomical.
What specific things went wrong at Laurel Fertility Care?
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Laurel Fertility Care.
Dr. Smikle consulted me on his treatment plan with lab work that was not accurate and that other doctors debunked quickly through logic and repeat labs.
1
Doctor
Collin Smikle
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
2 of 5
0
Clinic
Laurel Fertility Care
San Francisco
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
8
Age 26 - 27
Donor Eggs
European
Income $50K - $99K
1st of 2 Docs
IVF With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Neutral
Successful
Dr. Ekpo recalled conversations we had months prior. I'm assuming her now-taking is top-notch, but it felt natural and very significant...She is not a saccharine-sweet practitioner, but she is respectful, candid, and kind. And incredible good at her job. I wouldn't want to get treatment from anyone else...I underwent a FET with donor embryos add a 'first stop' on me conception journey. There was a mock transfer / saline sonogram. The transfer cycle protocol was BC pills, followed by estradiol + PIO. Very traditional FET protocol, and it worked the first time...
The patient portal / messaging system is clunky. The billing system is not great, however when I was billed erroneously, the was immediately fixed after calling the office. The staff is definitely competent when it comes to LGBTQ fertility, though the vibe was more accommodating than affirming, if that makes sense. MOST IMPORTANT: Dr. Ekpo is no longer with this clinic. While I did have a good experience overall, the most important part of my care was Dr. Ekpo, and I'm not sure if I will come back to this clinic for future care knowing I wouldn't be able to see her...
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
I came to Dr. Ekpo specifically because I had an 'unusual' fertility situation, the clinic was willing to work with us. She is not a saccharine-sweet practitioner, but she is respectful, candid, and kind. And incredible good at her job. I wouldn't want to get treatment from anyone else.
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
I honestly can't think of any 'warnings' to give. I had a great experience.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
Dr. Ekpo recalled conversations we had months prior. I'm assuming her now-taking is top-notch, but it felt natural and very significant. The clinic overall delivered slightly less personal care.
Describe the protocols Geraldine Ekpo used in your cycles at Laurel Fertility Care and their degree of success.
I underwent a FET with donor embryos add a 'first stop' on me conception journey. There was a mock transfer / saline sonogram. The transfer cycle protocol was BC pills, followed by estradiol + PIO. Very traditional FET protocol, and it worked the first time.
Describe your experience with the nursing staff at Laurel Fertility Care.
The nursing staff was great! It seemed like I saw a different nurse every visit, but they all actually read the chart, so NBD.
Describe your experience with Laurel Fertility Care.
The patient portal / messaging system is clunky. The billing system is not great, however when I was billed erroneously, the was immediately fixed after calling the office. The staff is definitely competent when it comes to LGBTQ fertility, though the vibe was more accommodating than affirming, if that makes sense. MOST IMPORTANT: Dr. Ekpo is no longer with this clinic. While I did have a good experience overall, the most important part of my care was Dr. Ekpo, and I'm not sure if I will come back to this clinic for future care knowing I wouldn't be able to see her.
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
Approximately $5k for all costs associated with FET (incl. testing and meds)
Describe Geraldine Ekpo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
She strongly recommended eSET for my first embryo transfer, especially because I had no history of pregnancy / miscarriage.
10
Doctor
Geraldine Ekpo
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
LGBTQ+ Care
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
Laurel Fertility Care
San Francisco
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
LGBTQ+ Care
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
7
NPS
8
Age 35 - 36
1 IVF
1 Egg Freezing
Anovulation
Endometriosis
Tubal Blockage
Uterine Fibroids
East Asian
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr Smikle has good bedside manner and seems to genuinely cares about his patients...there were many times information about my health status, were missed. He seems rushed during appointments. Overall, he is very knowledgeable...He also does not perform investigative procedures like ERA and doesn't seem to believe in it. Overall, Dr. Smikle is competent, kind and wants his patients to succeed. But if you are the kind of patients that wants to know every step, you might get frustrated because sometimes he rushes through appointments and not as thorough in explanations.
The clinic [Laural Fertility Care] runs very efficiently, so be on time for appointments. They are located in a busy part of SF, but there are ample street parking. You have to pay before any procedure. All the staff are very nice and friendly...The nursing staff is very orgainized and efficient. They were very efficient with prompt communication. I have no complaints about the nursing staff...18K for eggs retrieval, FET, ICSI,PGT-A to the clinic with a 5% discount for paying cash. 1-2K for the company that performs the PGT-A. 4K for meds. to first cycle costs around 23K. Each FET costs arouns 3.5-4K not including meds.
How was your experience with Collin Smikle at Laurel Fertility Care?
Dr. Smikle is approachable and easy to talk to, he seems to genuinely listens and cares about his patients. Though, there are times that he missed important info about my infertility status that I wished he would take more time during my appointments. He also does not perform investigative procedures like ERA and doesn't seem to believe in it. Overall, Dr. Smikle is competent, kind and wants his patients to succeed. But if you are the kind of patients that wants to know every step, you might get frustrated because sometimes he rushes through appointments and not as thorough in explanations.
What's one piece of advice would you give a prospective patient of Collin Smikle at Laurel Fertility Care?
Be proactive, most of the online communication goes through his nurses rather than him. So if you have questions for Dr. Smikle, he might take a few days to get back to you.
During treatment, were you treated like a number or a human with Collin Smikle at Laurel Fertility Care?
Dr Smikle has good bedside manner and seems to genuinely cares about his patients. Although, I think because of the volume of the clinic, there were many times information about my health status, were missed. He seems rushed during appointments. Overall, he is very knowledgeable.
Describe the protocols Collin Smikle used in your cycles at Laurel Fertility Care and their degree of success.
I had 1 procedure with progesterone suppositories and estrace and FET transfer which resulted in a chemical pregnancy due to a variety of unforeseen problems ( a degenerative fibroid and fluid in the uterus). Then after we stablized the fibroid and I had surgery to remove my fallopian tubes, I had a stimulated transfer with Gonal-F, PIO and Estrace. The FET failed and we are trying to figureout the reason.
Describe your experience with the nursing staff at Laurel Fertility Care.
The nursing staff is very orgainized and efficient. They were very efficient with prompt communication. I have no complaints about the nursing staff.
Describe your experience with Laurel Fertility Care.
The clinic runs very efficiently, so be on time for appointments. They are located in a busy part of SF, but there are ample street parking. You have to pay before any procedure. All the staff are very nice and friendly.
Describe the costs associated with your care under Collin Smikle at Laurel Fertility Care.
18K for eggs retrieval, FET, ICSI,PGT-A to the clinic with a 5% discount for paying cash. 1-2K for the company that performs the PGT-A. 4K for meds. to first cycle costs around 23K. Each FET costs arouns 3.5-4K not including meds.
Describe Collin Smikle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
Dr. Smikle suggested eSet to prevent premature birth. He did agreed to implanting 2 embryos, though we ultimately implanted 1 the 2nd transfer
7
Doctor
Collin Smikle
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
Laurel Fertility Care
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
9
Age 35 - 36
2 IVF
Donor Eggs
Diminished Ovarian Reserve
European
2nd of 2 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She carefully listened and set up 2 treatments with my own eggs we could discuss. Unfortunately after a couple of ultrasounds it turned I had a polyp so before doing any ivf we had to remove it. I was operated by Doc Ekpo herself at CPMC some months after. She was excellent in her job (removed 2 polyps), no post operational issues, pains or bleeding, and very sweet looking after me and my worries. Our journey was just started though. We started a treatment and were ready to transfer in mid Sept but she went on maternity leave. The treatment seemed to work better than the one I had in London and I produced 2 eggs of which only one resulted in 1 embryo.
When I was briefly under Doc Smikle care [at Laurel Fertility Care] (Doc Ekpo was in maternity leave) he failed to call me back with the hcg test results 2 weeks after the transfer (bloods were done at 8am that day). I waited all day impatiently until I called myself at 5pm claiming to know the result. I guess it can happen, he was probably very busy without Doc Ekpo around but as an ivf patient, that's the worst wait ever...The facility is quite small, there's not much privacy at reception. I've got the feeling there's a frequent people turnover in their admin offices as many times (in 20 months) I had to speak to many different people for billing or reception as the previous ones were not working there anymore. The clinic use an ivf online portal that is pretty obsolete. It's not user friendly and should be definitely improved (both desktop and the mobile app). I hardly had to wait too long to be visited, only a couple of times due to last minute emergencies with other patients. Despite the clinic is quite small, doctors, nurses and biologists seemed all professional. The admin department can definitely improve.
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
After moving to San Francisco from Europe I was so new to the US health system and I was scared to trust any fertility doctor. I didn't know where to go but having read good reviews about Doc Ekpo online, we decided to give it a try. We ended up spending 20 months under her care. During the first visit, I explained my situation, already assessed in Europe (Premature Ovarian Failure) and that our first IVF didn't produce a single embryo to transfer. I told her that many doctors in UK recommended me to go for donor eggs. She carefully listened and set up 2 treatments with my own eggs we could discuss. Unfortunately after a couple of ultrasounds it turned I had a polyp so before doing any ivf we had to remove it. I was operated by Doc Ekpo herself at CPMC some months after. She was excellent in her job (removed 2 polyps), no post operational issues, pains or bleeding, and very sweet looking after me and my worries. Our journey was just started though. We started a treatment and were ready to transfer in mid Sept but she went on maternity leave. The treatment seemed to work better than the one I had in London and I produced 2 eggs of which only one resulted in 1 embryo. Doc Smikle transferred it but it didn't work. After some months, Doc Ekpo was back to work and we tried again the treatment. This time 3 eggs and 2 embryos. We were so happy but during the transfer she realized that there was a "false passage" in my uterus that was sending the catheter the wrong way. So she honestly told me she would make a disservice as a doctor if she used that false passage for the embryos. She asked me to be still more patient as we needed to do another diagnostic test, something similar to a hysterosalpinogram (don't remember) and with that Doc Ekpo managed to assess carefully my situation for the next transfer. We transferred 2 frozen embryos in late January 2019, but again it didn't work. I started to feel very sad and hopeless at that time (4 failed ivf in total since 2017). We had a very honest chat where she told me that my case was a bit of a lottery, and that we knew we were doing the right treatment but my number will always be quite low doing to my amh at 0.4 (I'm 36). Being the numbers low, we were never able to reach the blasto stage at the lab because it was safer to transfer the embryos after 1-2 days. So we were never able to test the quality of the embryos. She started mentioning donor eggs, we also have discussed it when we first met, and went a lot into detail, explaining us how it works, the chances, the procedures. I took 5 months break from IVF to enjoy life and think about donor egg. We then made up our mind and tried it. We bought 8 eggs of which, 6 thawed well and 4 fertilized. 2 were transferred and one is still inside me, after 21 weeks :). Still I had to face the scare of a subchorionic haematoma during week 6 and 7, while we were still under Doc Ekpo's care. I had two very scary episodes of bleeding. We were supposed to travel overseas around that time and she strongly recommended not doing it. We listened to her advice and continued being visited every week (!) by Doc Ekpo until the haematoma luckily resolved and she happily told us: "my job is now done, I wish you all the best"! I can't be more thankful to have met her, not only because we managed to get pregnant but because she was always a professional and kind human being, really caring about our case through all the 18 months we spent under her care. After some months of being with her, mostly after the polyps operation, I really started to trust her advice and recommendations, they were genuine and professional.
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
As every doctor, she may seem quite cold at the beginning, but she actually is a professional and wants to listen carefully to assess your case. She's been very good managing my situation and after the first 2/3 appointments she started showing her genuine care and empathy.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
We spent 20 months under her care. She gain our trust pretty quickly showing genuine attention to our case and compassion to our feelings. At my first visits I was very scared to end up being a number but the more we went through my situation together (premature ovarian failure) the more I felt Doc Ekpo was doing the best to help us to conceive. No matter the outcome (I'm 21 weeks pregnant with donor egg), I would recommend Doc Ekpo to my best friend.
Describe the protocols Geraldine Ekpo used in your cycles at Laurel Fertility Care and their degree of success.
I have explained it some paragraphs before!
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Donna Damo)
Donna and Marleni have been excellent! Donna has been veeery patient with me ( so many emails exchanged in 20 months) and always very clear with instructions, professional and attentive. A nurse you can really trust!! Marleni was doing my bloods always with a smile, trying to cheer me up, she has a big big heart.
Describe your experience with Laurel Fertility Care.
Please take in mind I last visited Laurel Fertility in September 2019 and some things may have improved by now! The facility is quite small, there's not much privacy at reception. I've got the feeling there's a frequent people turnover in their admin offices as many times (in 20 months) I had to speak to many different people for billing or reception as the previous ones were not working there anymore. The clinic use an ivf online portal that is pretty obsolete. It's not user friendly and should be definitely improved (both desktop and the mobile app). I hardly had to wait too long to be visited, only a couple of times due to last minute emergencies with other patients. Despite the clinic is quite small, doctors, nurses and biologists seemed all professional. The admin department can definitely improve.
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
I was lucky to be under Progyny fertility insurance so they were the ones dealing with it.
Describe Geraldine Ekpo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
Due to the poor numbers (with amh 0.4) we've never been able to reach the blastocyst stage, so we had to put the embryos back soon after the retrieval. She has always recommended a 2 embryo transfer.
What specific things went wrong at Laurel Fertility Care?
  • Failed to call with results
Describe the specific things that went wrong at Laurel Fertility Care.
When I was briefly under Doc Smikle care (Doc Ekpo was in maternity leave) he failed to call me back with the hcg test results 2 weeks after the transfer (bloods were done at 8am that day). I waited all day impatiently until I called myself at 5pm claiming to know the result. I guess it can happen, he was probably very busy without Doc Ekpo around but as an ivf patient, that's the worst wait ever...!
10
Doctor
Geraldine Ekpo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Laurel Fertility Care
San Francisco
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
8
Age 37 - 38
1 IUI
1 IVF
Tubal Blockage
Unexplained
European
Income $50K - $99K
2nd of 4 Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Ekpo was a straight shooter, but kind and warm. She was very knowledgeable and always took time to talk to me at every appointment. I never felt like I was not heard.... We did 1 IUI just to see. We went more aggressive afterwards. Secondary infertility is quite challenging. I had 1 egg retrieval and got 9 eggs. 6 became 5 day blastocysts. I had 3 failed embryo transfers. Our last talk, Dr. Ekpo said she would change the medications and protocol. All 3 were antagonist protocols.Dr. Ekpo highly recommend PGS. I was not told the correct billing information on that, so we decided against it. The embryologists said it was okay. Who knows.... I say to also ask for embryo grades. I never go them, wish I had.
The only problem I had with Laurel, was the billing. I would get bills 3 months later, which was frustrating. I was told it was because of my insurance company. That was not the case. I would call United Healthcare, and they would have already received the bills and paid Laurel. I just don't think Laurel Billing Department was organized and on top of their work. It was so frustrating to get bills after a failed embryo transfer 1-3 months later. I also caught a few mistakes. Just got to be onto of them.
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
Dr. Ekpo always went over my options with me. She answered all my questions and went over my concerns. I never had to wait long to see her. Dr. Ekpo spent an appropriate amount of time with me at each appointment.
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
Nothing- she is a great Doctor. Although I did not get pregnant with my IUI or my 3 rounds of transfer I would still recommend her. I would not have left Laurel, but United Healthcare ended the contract with Laurel. I think best thing to do for choosing any clinic, is get referrals AND check SART reports. Ask the Doctors at the clinics to go over theirs with you.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
Dr. Ekpo was a straight shooter, but kind and warm. She was very knowledgeable and always took time to talk to me at every appointment. I never felt like I was not heard.
Describe the protocols Geraldine Ekpo used in your cycles at Laurel Fertility Care and their degree of success.
We did 1 IUI just to see. We went more aggressive afterwards. Secondary infertility is quite challenging. I had 1 egg retrieval and got 9 eggs. 6 became 5 day blastocysts. I had 3 failed embryo transfers. Our last talk, Dr. Ekpo said she would change the medications and protocol. All 3 were antagonist protocols.Dr. Ekpo highly recommend PGS. I was not told the correct billing information on that, so we decided against it. The embryologists said it was okay. Who knows.... I say to also ask for embryo grades. I never go them, wish I had.
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Natalie)
Natalie was wonderful. Natalie always responded to my emails in a timely manner. She was beyond helpful and patient. I truly trusted her.
Describe your experience with Laurel Fertility Care.
The only problem I had with Laurel, was the billing. I would get bills 3 months later, which was frustrating. I was told it was because of my insurance company. That was not the case. I would call United Healthcare, and they would have already received the bills and paid Laurel. I just don't think Laurel Billing Department was organized and on top of their work. It was so frustrating to get bills after a failed embryo transfer 1-3 months later. I also caught a few mistakes. Just got to be onto of them.
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
Paid 20% of all appointments and procedures. Paid $100.00 a month for storing frozen embryos. We paid about $6,000 in total. Our insurance covers up to $10k for fertility treatments
Describe Geraldine Ekpo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
None.
10
Doctor
Geraldine Ekpo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Laurel Fertility Care
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
2 IVF
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Smikle is a very caring doctor, we find him to be very compassionate and understanding. Our situation was very unique, and Dr. Smikle agreed to take on our case. Dr. Smikle made our dream come true, using a gestational surrogate we have achieved a pregnancy. Dr. Smikle was with us every step of the way, there was never another doctor involved in the care.... plans and treatments were altered as necessary.
THE BEST!!! My questions were always promptly and accurately answered. communication between all was great.... We were very pleased with the staff [Laurel Fertility Care]. There was never any confusion relaying messages when I called the clinic for information. The entire staff was always helpful and courteous to us. We were out of state, and when we finally met everyone at the clinic, it was very comfortable and anxiety free feeling.
How was your experience with Collin Smikle at Laurel Fertility Care?
Dr. Smikle is a very caring doctor, we find him to be very compassionate and understanding. Our situation was very unique, and Dr. Smikle agreed to take on our case. Dr. Smikle made our dream come true, using a gestational surrogate we have achieved a pregnancy. Dr. Smikle was with us every step of the way, there was never another doctor involved in the care.
What's one piece of advice would you give a prospective patient of Collin Smikle at Laurel Fertility Care?
I would advise a prospective patient to stay with Dr. Smikle, he's thorough, and willing to change treatment plans as necessary. Very important this doctor will LISTEN to all your concerns! He will try everything possible to help attain your goal of bringing a baby into your life.
During treatment, were you treated like a number or a human with Collin Smikle at Laurel Fertility Care?
All the phone conversations we had with Dr. Smikle from the beginning gave us hope we can fulfill our dream. His voice was soft spoken and he made us feel very comfortable. Dr. Smikle was very knowledgeable in all aspects of fertility, answering all questions, and spent all the time with us we needed. We knew we were in the right clinic from the very beginning.
Describe the protocols Collin Smikle used in your cycles at Laurel Fertility Care and their degree of success.
I can't say specifically the protocols used, but I will say plans and treatments were altered as necessary. Dr. Smikle did not give up... we are expecting our miracle baby in Nov. 2018!!!!!
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Francesca Perrone RN)
THE BEST!!! My questions were always promptly and accurately answered. communication between all was great. E-mails always answered by end of the day. everyone is most polite and helpful.
Describe your experience with Laurel Fertility Care.
Give Laurel Fertility a chance to help you in your journey. We were very pleased with the staff. There was never any confusion relaying messages when I called the clinic for information. The entire staff was always helpful and courteous to us. We were out of state, and when we finally met everyone at the clinic, it was very comfortable and anxiety free feeling.
Describe Collin Smikle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
Yes we were fully informed when we needed to make a decision on the number of embryos to transfer, we all were in agreement to transfer one embryo. We did PGS on our embryos before any transfer was done.
10
Doctor
Collin Smikle
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Laurel Fertility Care
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
8
NPS
9
Age 41
2 IVF
Male Factor
PCOS
Recurrent Pregnancy Loss
Unexplained
East Asian
South Asian
Income $100K - $199K
Operations
2nd of 2 Docs
1 Fertility Medications With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr. Ekpo was very thoughtful, considerate and supportive through my IVF procedures. She was very hands on with me. I would encourage others to work with her even though my two egg retrievals were unsuccessful.... Despite the unfavorable results of my egg retrievals, she really tried to be accessible for any questions or concerns I had. She really does care about her patients despite the outcome.... Dr. Ekpo was comfortable with transferring up to 2 to 3 embryos because of my age.
Laurel Fertility is a warm practice and everyone was very nice and welcoming. I think if there was something I’d change in my experience, is to set realistic expectations.... I just wish that someone told me that if might not work the first or second time around, that IVF sometimes take more than once or twice until it works.... [Monitoring Appointments] It was an efficient, well-oiled operation.... I was lucky that majority of the cost was covered by my insurance.
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
Dr. Ekpo was very thoughtful, considerate and supportive through my IVF procedures. She was very hands on with me. I would encourage others to work with her even though my two egg retrievals were unsuccessful.
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
Ask as many questions as possible, to ensure you are comfortable with everything.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
Despite the unfavorable results of my egg retrievals, she really tried to be accessible for any questions or concerns I had. She really does care about her patients despite the outcome.
Describe the protocols Geraldine Ekpo used in your cycles at Laurel Fertility Care and their degree of success.
I don’t remember the exact dosages I took but I I remember using injectable hormones - Menopur, Pregnyl, Gonal F and Ganirelix.
Describe your experience with the nursing staff at Laurel Fertility Care.
The nursing staff was excellent. They answered any questions I had and made sure I knew how to use the injectables and was comfortable administering them on myself.
Describe your experience with Laurel Fertility Care.
Laurel Fertility is a warm practice and everyone was very nice and welcoming. I think if there was something I’d change in my experience, is to set realistic expectations. In my situation, I was given much more positive information and feedback in the beginning because I had gotten pregnant naturally without medical intervention and based off of my initial blood work, I can understand why Dr. Ekpo felt more positively about my potential to have a successful IVF procedure. I just wish that someone told me that if might not work the first or second time around, that IVF sometimes take more than once or twice until it works.
Describe your experience with your monitoring appointments at Laurel Fertility Care.
It was an efficient, well-oiled operation.
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
I was lucky that majority of the cost was covered by my insurance.
Describe Geraldine Ekpo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
Dr. Ekpo was comfortable with transferring up to 2 to 3 embryos because of my age.
8
Doctor
Geraldine Ekpo
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Laurel Fertility Care
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
0
NPS
0
Age 34
3 IUI
PCOS
Ashkenazi Jewish
Income $100K - $199K
1st of 3 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
At first I really liked Dr. Ekpo. She was blunt but kind, and seemed knowledgeable about the the entire fertility field.... I do feel that she mismanaged my expectations... My ultimate dislike and distrust came after my 2nd and 3rd IUI with Laurel Fertility.... My first cycle they measured my lining at around 3.5 mm, but still went forward with the IUI.... I feel it was morally irresponsible for them to perform 3 IUI's on me when my lining was less than 5 each time
The office [Laurel Fertility Care] is small and outdated, the exam rooms could barely fit me and my husband in it together making us feel cramped and uncomfortable.... $490 PER ULTRASOUND! And during all my cycles with Dr. Ekpo, I needed 4-6 ultrasounds before the IUI.... Nurses were lovely and kind people. I had a couple issues with them not updating my calendar in a way that worked for me, but otherwise they returned calls, answered questions, and were very pleasant to be around.
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
At first I really liked Dr. Ekpo. She was blunt but kind, and seemed knowledgeable about the the entire fertility field. My ultimate dislike and distrust came after my 2nd and 3rd IUI with Laurel Fertility. One thing off the bat, the online calendar and app is just terrible. Very difficult to access and with all the medications and timing needs, this was frustrating. My first cycle they measured my lining at around 3.5 mm, but still went forward with the IUI. At the time, I just put my blind trust in the doctors and figured they would do what they thought would be most successful-NOT TRUE. Any other Dr. will tell you that you want your lining to get to 8mm to have a decent shot at pregnancy, and I wasn't even halfway there. I feel it was morally irresponsible for them to perform 3 IUI's on me when my lining was less than 5 each time. Also, my cycles required LOTS of monitoring ultrasound appts, and at $490 per appt, this became ridiculously expensive. These utlrasound appts were 5-10 minutes, for $490!!! insane. They didn't make any attempts to get my insurance to cover it as a diagnostic tool, so I had to pay out of pocket for everything. Dr. Ekpo also straight up lied to me about a certain procedure which is what ultimately makes me feel I would NEVER recommend anyone go there. She told me there was no way to do a HSG dye test in the same cycle as an IUI, and it just isn't true. Many other doctors do this and I believe the only reason she told me I couldn't was to get more money and more visits out of me.
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
Do your research and don't go with a private clinic because you think you'll receive better care, it just isn't true.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
Dr Ekpo was kind and I didn't have an issue with her personality or her demeanor during our visits. I do feel that she mismanaged my expectations and given what I know now, there is no way she was ever going to get me pregnant so it really feels like it was more of a cash grab, preying on my desire to have a child, while not addressing the reality that my lining was not even close to thick enough to move forward with the IUI's she performed on me. It gave me a lot of false hope without addressing diagnostic issues that they completely skipped over.
Describe the protocols Geraldine Ekpo used in your cycles at Laurel Fertility Care and their degree of success.
Each IUI cycle I was on Letrazole, with lots of monitoring ultrasounds to see how my follicles and uterine lining were developing. The first two were about the same-letrazole, trigger shot, IUI. The third one they added estrogen injections mid cycle to try and boost my lining since I never got past 4mm with previous two cycles, then another trigger shot and another failed IUI. I wasn't given any other alternatives except for IVF which they began pushing on me after the first failed IUI.
Describe your experience with the nursing staff at Laurel Fertility Care.
Nurses were lovely and kind people. I had a couple issues with them not updating my calendar in a way that worked for me, but otherwise they returned calls, answered questions, and were very pleasant to be around.
Describe your experience with Laurel Fertility Care.
The office is small and outdated, the exam rooms could barely fit me and my husband in it together making us feel cramped and uncomfortable. And while this isn't the clinics fault, the building was under massive construction which made parking impossible and getting into the building a real pain.
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
$490 PER ULTRASOUND! And during all my cycles with Dr. Ekpo, I needed 4-6 ultrasounds before the IUI. It was absurdly expensive. Around 2k for the actual IUI, and several hundred dollars for medications. My bloodwork was covered by insurance.
0
Doctor
Geraldine Ekpo
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
2 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
0
Clinic
Laurel Fertility Care
San Francisco
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
10
NPS
10
Age 39
1 Fertility Medications
Black or African-American
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Geraldine Ekpo] was very Patient with me Through the whole process. She explained everything that was going to happen and also she listened. Being on the meds made me very emotional... I came into the office a few times crying She comfort me told me not to worry it was just the medication. She also talk to my husband and explain to him the whole process for more understanding which was great I really appreciated that
As a new patient [at Laurel Fertility Care] I was very comfortable they made me feel like things will be okay and they understood my issues and concerns. The one thing that i feel was a strengths that I saw was that the staff in the office was understandable 99.9 women who came in the office was either on hormone shots which lead to moodiness, bloatedness and, quite honestly either you was upset or crying and the staff handle everyone with great care. .
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
She was great and very patient. The one thing I was very pleased with her was on the medications. She explained to me that they will make me a little bit emotional. She was so correct, I came into the office a few times crying She comfort me told me not to worry it was just the medication. She also talk to my husband and explain to him the whole process for more understanding which was great I really appreciated that
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
You always wanna Doctor Who is willing to explain the process , this process can be very emotional and she’s the type of doctor that shows true compassion in her job.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
She was very Patient with me Through the whole process. She explained everything that was going to happen and also she listened. Being on the meds made me very emotional.
Describe the protocols Geraldine Ekpo used in your cycles at Laurel Fertility Care and their degree of success.
Pregnyl 10,000 IU Follistim AD 600 IU- Leuprolide Progesterone in sesame oil 50 mg
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Donna Dame)
My nurse was the perfect fit for me going through this whole process. She was my go to person. My nurse is the person who help and walk me through make sure all your blood test and ultrasound appointments were done. She work around my schedule to make thing convenient for me. A few time I came in before the clinic open. She was my first port of call if anything when wrong while I was undergoing treatment as far as like breaking a vial of medicine, or having unusual pain when I shouldn’t. She offer solace and advice when unusual things happen during the treatment process.
Describe your experience with Laurel Fertility Care.
As a new patient I was very comfortable they made me feel like things will be okay and they understood my issues and concerns. The one thing that i feel was a strengths that I saw was that the staff in the office was understandable 99.9 women who came in the office was either on hormone shots which lead to moodiness, bloatedness and, quite honestly either you was upset or crying and the staff handle everyone with great care. .
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
around 9,000.00
10
Doctor
Geraldine Ekpo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Laurel Fertility Care
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 35
1 IVF
Unexplained
European
East Asian
Income $200K - $499K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Pros [for Dr. Geraldine Ekpo]: Very thorough, knowledgeable, articulate, and has a good bedside manner. Explains concepts very well. I never feel rushed ever. She makes sure all of my questions are answered. Cons: In the very beginning, we felt a little in the dark about all of the steps in the process and the time everything would take, before we proactively asked...The very first thing she asked me was "How are you feeling?" I have never had a doctor ask me that before. She also asks me things outside of my treatment questions. I like that.
I have only positive things to say about Natalie [nurse at Laurel Fertility Care]. She's extremely knowledgeable, likeable, thorough, understandable, and organized. I really cannot imagine anyone better at this job than Natalie...Strengths: Everything runs on time and smoothly. Everyone is extremely friendly. Weaknesses: We think their patient info sheets outlining all of the steps of IVF, etc., and insurance/payment info could be improved to make things more clear. The eIVF app is absolutely terrible to use. Communication is very inefficient through the app because you can't keep a single conversation chain going. I'm constantly having to re-download the app because it is very buggy.
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
Pros: Very thorough, knowledgeable, articulate, and has a good bedside manner. Explains concepts very well. I never feel rushed ever. She makes sure all of my questions are answered. Cons: In the very beginning, we felt a little in the dark about all of the steps in the process and the time everything would take, before we proactively asked.
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
There's a LOT of information when it comes to IVF. Do your research and ask lots of questions. Make sure to double check all matters pertaining to insurance yourself.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
The very first thing she asked me was "How are you feeling?" I have never had a doctor ask me that before. She also asks me things outside of my treatment questions. I like that.
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Natalie )
I have only positive things to say about Natalie. She's extremely knowledgeable, likeable, thorough, understandable, and organized. I really cannot imagine anyone better at this job than Natalie.
Describe your experience with Laurel Fertility Care.
Strengths: Everything runs on time and smoothly. Everyone is extremely friendly. Weaknesses: We think their patient info sheets outlining all of the steps of IVF, etc., and insurance/payment info could be improved to make things more clear. The eIVF app is absolutely terrible to use. Communication is very inefficient through the app because you can't keep a single conversation chain going. I'm constantly having to re-download the app because it is very buggy.
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
We paid $2k for PGS through a 3rd party provider and just a few hundred dollars for medications not covered fully by insurance. Other than this, all costs were covered by insurance.
What specific things went wrong at Laurel Fertility Care?
  • Failed to convey critical information
Describe the specific things that went wrong at Laurel Fertility Care.
We had a hiccup with respect to insurance coverage of some of our medications as well as PGS. Luckily, it all got sorted out as quickly as possible by the clinic. However, we were blindsided by the cost of PGS because we had been told "everything" would be covered.
10
Doctor
Geraldine Ekpo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Laurel Fertility Care
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 32
3 IUI
1 IVF
European
Income $500K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Smikle is amazing. While he is clearly very intelligent, he also has a great bedside manner and explains things in a way that is easy for the layman to understand. When my treatment was done and I had to switch back to my regular OBGYN i was actually sad.... When the first round of IVF didn't work, I felt like everyone involved cared just as much as we did...and the thing I loved most was, after they comforted me, we all went straight back into planning mode. Dr. Smikle wanted to try something a little different, just so we didn't keep doing the same thing with the same result,
The whole time, Dr. Smikle, Donna my nurse, and the rest of the staff [at Laurel Fertility] were always available to answer any questions, fill my prescriptions with the lowest cost possible options, and even give me a shot or 2 when I was initially scared to do it myself. In short, I felt like they treated my like they would a good friend...not just a patient.... Strengths: Personalization. Communication. Staff. Doctors. You definitely never feel like you are just a number and you never feel rushed. They always make you feel special and listened to.
How was your experience with Collin Smikle at Laurel Fertility Care?
Dr. Smikle is amazing. While he is clearly very intelligent, he also has a great bedside manner and explains things in a way that is easy for the layman to understand. When my treatment was done and I had to switch back to my regular OBGYN i was actually sad.
What's one piece of advice would you give a prospective patient of Collin Smikle at Laurel Fertility Care?
Come with a list of questions. He will take the time to answer all of them.
During treatment, were you treated like a number or a human with Collin Smikle at Laurel Fertility Care?
I was referred to Dr. Smikle by my OBGYN after an ultrasound revealed that I had endometriosis that was potentially affecting my fertility. My husband and I had been trying to conceive naturally for about a year with no luck and, while not quite desperate, we were definitely looking for a different and hopefully more successful approach. I actually remember how comforted I felt the first time Dr. Smikle shook my hand...I just knew I was in the right place. At my initial consultation, after the exam, he worked with me to outline a plan on how to proceed. I wasn't quite ready to try IVF, so we started with Chlomid and IUI, but with the knowledge that I would likely have to try IVF if we wanted to have more than one child. After 3 unsuccessful attempts with IUI, we decided to switch to IVF, which is an intimate, intricate and sometimes very difficult process. The whole time, Dr. Smikle, Donna my nurse, and the rest of the staff were always available to answer any questions, fill my prescriptions with the lowest cost possible options, and even give me a shot or 2 when I was initially scared to do it myself. In short, I felt like they treated my like they would a good friend...not just a patient. When the first round of IVF didn't work, I felt like everyone involved cared just as much as we did...and the thing I loved most was, after they comforted me, we all went straight back into planning mode. Dr. Smikle wanted to try something a little different, just so we didn't keep doing the same thing with the same result, and, when my second round of worked, I felt like the whole office was cheering for us. They even asked to see the ultrasound pictures...which I'm sure they have seen a million tiny gray "kidney beans" on a piece of paper...but when it's your "gray kidney bean" it's pretty special. In short, my experience at Laurel Fertility was exceptional..The service was incredibly personalized and professional and Dr. Smikle and the entire office staff were always available (on the first ring of the phone) to answer any questions I had...I look froward to going back for baby number 2!
Describe the protocols Collin Smikle used in your cycles at Laurel Fertility Care and their degree of success.
3 IUI - after 2 negative results he recommended we switch to IVF because he didn't think another IUI would be successful but I asked for one more since I already had enough medicine to move forward. 2 IVF... one with progesterone and estrogen injections and one without. After the first round didn't work, he suggested trying something different. We essentially "tricked" my body into thinking it got pregnant naturally. and it worked
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Donna)
Donna was amazing. She was always available to answer questions and help with the medicine. I couldn't imagine trying this process without her.
Describe your experience with Laurel Fertility Care.
Strengths: Personalization. Communication. Staff. Doctors. You definitely never feel like you are just a number and you never feel rushed. They always make you feel special and listened to. Weaknesses: Having a doctor who travels between clinics can be hard, especially when you re scheduling a transfer or extraction. But I felt comfortable in everyone's hands and luckily Dr. Smikle was always able to be there for my procedures.
Describe the costs associated with your care under Collin Smikle at Laurel Fertility Care.
IUI medicines IVF medicines Ultrasound Appointments
10
Doctor
Collin Smikle
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Laurel Fertility Care
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 40
Latinx
Income $200K - $499K
Consultant
2nd of 2 Docs
2 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
My husband and I are so incredibly grateful we found Dr. Geraldine Ekpo and her team. Dr. Ekpo was extremely understanding, patient and up beat throughout a process that otherwise would have been very unpleasant. She always clearly explained every single procedure, listed to our concerns and questions as well as took our input and always made us feel as if we were part of the decision making process. Dr. Ekpo is very knowledgeable about IVF and genetic testing.
Laurel is great, we never had to wait in the lobby, the team is very prompt and very respectful of appointment times. The billing is great since everything is electronic which makes it easy to submit to FSA, no scanning of receipts....[Nurse] Francesca Perrone was very kind, patient and extremely knowledgeable. She very patient and reassuring when teaching us how to do injections.... I believe I spent ~$6,500 out of pocket, which includes copays, vitamins, blood tests, fertility drugs, embryo freezing and a service to administer shots.
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
My husband and I are so incredibly grateful we found Dr. Geraldine Ekpo and her team. Dr. Ekpo was extremely understanding, patient and up beat throughout a process that otherwise would have been very unpleasant. She always clearly explained every single procedure, listed to our concerns and questions as well as took our input and always made us feel as if we were part of the decision making process. Dr. Ekpo is very knowledgeable about IVF and genetic testing.
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
No advice, you will love her.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
We were always treated with kindness and respect.
Describe the protocols Geraldine Ekpo used in your cycles at Laurel Fertility Care and their degree of success.
I did an IVF procedure with mine and my husbands day 5 embryos, we transferred 2 and now I am 10 weeks pregnant with 1 baby girl. I will continue to take endometrium and estradiol until the end of my 1st trimester.
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Francesca Perrone)
Francesca Perrone was very kind, patient and extremely knowledgeable. She very patient and reassuring when teaching us how to do injections.
Describe your experience with Laurel Fertility Care.
Laurel is great, we never had to wait in the lobby, the team is very prompt and very respectful of appointment times. The billing is great since everything is electronic which makes it easy to submit to FSA, no scanning of receipts.
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
I have medical insurance, that cover fertility treatment and drugs, however I believe I spent ~$6,500 out of pocket, which includes copays, vitamins, blood tests, fertility drugs, embryo freezing and a service to administer shots.
Describe Geraldine Ekpo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
Doctor had a preference to transfer 1 embryo due to my age and family history of twins but allowed me to make the final decision. I transferred 2 embryos.
10
Doctor
Geraldine Ekpo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Laurel Fertility Care
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 33
5 IUI
1 IVF
PCOS
European
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Ekpo is so smart and gracious and beautiful, I can't recommend her enough. I never felt bullied or uncomfortable... Dr. Ekpo always went over my options with me and we made decisions together, she always made me feel comfortable/reassured. I never had to wait long to see her, she wouldn't rush me out and always spent an appropriate amount of time with me. She would see me on the weekend when necessary and give me a heads up on who would be her coverage if she was going to be away.
I love all the doctors, nurses and front desk staff and lab people and everyone who works at Laurel Fertility Care. Laurel Fertility is SO organized, they never make me wait long, everyone there is friendly and wonderful. They call in prescriptions for you to your preferred pharmacy. I never had an issue with payment/insurance not going through...Donna and Natalie were the nurses who had to deal w/me the most. They are WONDERFUL. I cannot praise them enough.
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
Dr Ekpo is so smart and gracious and beautiful, I can't recommend her enough. I never felt bullied or uncomfortable (which is how I felt with my first fertility doctor). Dr. Ekpo always went over my options with me and we made decisions together, she always made me feel comfortable/reassured. I never had to wait long to see her, she wouldn't rush me out and always spent an appropriate amount of time with me. She would see me on the weekend when necessary and give me a heads up on who would be her coverage if she was going to be away.
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
Go see her.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
Dr. Ekpo and all the nurses/staff who work there make you feel like you are their only patient.
Describe the protocols Geraldine Ekpo used in your cycles at Laurel Fertility Care and their degree of success.
I have PCOS - irregular/no periods - I went through several unsuccessful cycles of IUI using Letrozole and Ovidrel. Then we added Gonal-F in with an increased dosage of Letrozole but it made too many follicles so we switched mid-cycle to IVF and I had to add more Gonal F and Ganirelix and HCG. Then I had my egg retrieval. Then I was on Estrace and Endometrin before my transfer through 8 weeks into my pregnancy then kept taking the Endometrin up until 10 weeks pregnant.
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Donna)
Donna and Natalie were the nurses who had to deal w/me the most. They are WONDERFUL. I cannot praise them enough. Natalie was there during my egg retrieval which was suddenly unnecessarily scary for me, I was crying and she was so darn nice and cute and sweet and made me feel better.
Describe your experience with Laurel Fertility Care.
I love all the doctors, nurses and front desk staff and lab people and everyone who works at Laurel Fertility Care. Laurel Fertility is SO organized, they never make me wait long, everyone there is friendly and wonderful. They call in prescriptions for you to your preferred pharmacy. I never had an issue with payment/insurance not going through.
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
I only paid co-pays for my visits, everything else went through insurance.
Describe Geraldine Ekpo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
I chose to transfer 1 embryo and she did not advise differently.
10
Doctor
Geraldine Ekpo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Laurel Fertility Care
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 35
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Native American
Income $200K - $499K
Consultant
1st of 2 Docs
1 IUI With Other Docs
Egg Freezing With Other Docs
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Ekpo handled all of my ultrasounds and follicle counts in-person at each session. She conducted all of my procedures, ran my analysis and kept me up-to-date with everything on a daily basis. We were in constant contact and I felt like an individual patient...Dr. Ekpo performed all of my procedures, and we went through the process slow and steady, step-by-step together. She recommended a holistic and comprehensive treatment that involved supplements, dietary adjustments and acupuncture. Throughout the process, I felt like I was getting the best care possible.
The clinic [Laurel SF] is small but provides wonderful personalized care. I honestly can't think of any weaknesses; our experience was about as great as you can hope for during infertility treatments and the IVF process. We experienced several problems with the insurance company and received several rejections of legitimate claims. Dr. Ekpo worked with us to escalate the claim process and drafted a personal letter to the insurance company describing my diagnosis and the details of the treatment.
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
Dr. Ekpo performed all of my procedures, and we went through the process slow and steady, step-by-step together. She recommended a holistic and comprehensive treatment that involved supplements, dietary adjustments and acupuncture. Throughout the process, I felt like I was getting the best care possible.
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
She knows the science and latest research and you will be in good hands. She is straightforward, thorough, and comprehensive.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
Dr. Ekpo handled all of my ultrasounds and follicle counts in-person at each session. She conducted all of my procedures, ran my analysis and kept me up-to-date with everything on a daily basis. We were in constant contact and I felt like an individual patient.
Describe the protocols Geraldine Ekpo used in your cycles at Laurel Fertility Care and their degree of success.
We went directly to IVF, due to my diagnosis and hormone levels. I was on a cocktail of Gonal F, Menopur and Lupron. I was also on a number of supplements plus estrogen followed by progesterone. And, there were some dietary restrictions and acupuncture recommendations.
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Donna )
I had a primary care nurse that took care of my medication and any questions. There were also nurses to support the blood draws and a specialized nurse for the retrieval and transfer. I only interacted with the embryologists after the retrieval and before the transfer. Laurel also has an EXCELLENT support staff of administrators that handle the billing and insurance issues.
Describe your experience with Laurel Fertility Care.
The clinic is small but provides wonderful personalized care. I honestly can't think of any weaknesses; our experience was about as great as you can hope for during infertility treatments and the IVF process. We experienced several problems with the insurance company and received several rejections of legitimate claims. Dr. Ekpo worked with us to escalate the claim process and drafted a personal letter to the insurance company describing my diagnosis and the details of the treatment.
Describe your experience with your monitoring appointments at Laurel Fertility Care.
I went in for monitoring according to my schedule and the process was quick and efficient. Dr. Ekpo handled all of my monitoring and ultrasounds, and we debriefed after each appointment. My meetings with Dr. Ekpo were followed with check-ins with the nurses about the protocol/medicines/etc. and then someone would call me with the blood test results. Everything was very well-organized.
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
I think the all-inclusive number was around 15K - but insurance ended up covering the majority of the cost.
Describe Geraldine Ekpo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
Yes - Dr. Ekpo strongly recommended a single embryo transfer approach for my first transfer.
10
Doctor
Geraldine Ekpo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Laurel Fertility Care
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017, Unsuccessful
NPS
9
NPS
9
Age 44
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
East Asian
South Asian
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Smikle is compassionate and approachable while being no non-sense. I never felt like a number in his practice. ... Dr. Smikle and the team at Laurel SF all knew me and my husband by name. The team, including Dr. Smikle, were always available by phone even during off hours. ... I was 43 during my embryo transfer and Dr. Smikle advised to transfer multiple embryos ... Monitoring appointments are scheduled at the patient's convenience instead of during windows of time each day.
Laurel SF has all the strengths of a larger clinic while getting much more intimate care. ... The finance team works with your insurance ... Egg retrievals and transfers are done in the clinic and the laboratory is on-site. They are much more progressive with pre-cycle preparation than other clinics. They do recommend supplements and lifestyle changes in preparation for cycles which is different than other conventional IVF clinics. They are also open to working with acupuncturists especially before and after transfer.
How was your experience with Collin Smikle at Laurel Fertility Care?
Dr. Smikle is compassionate and approachable while being no non-sense. I never felt like a number in his practice. If you are looking for a doctor using the conventional IVF approach with big clinic certification but in a small, intimate clinic, then I would highly recommend Dr. Smikle.
What's one piece of advice would you give a prospective patient of Collin Smikle at Laurel Fertility Care?
Come to each visit prepared with all of your questions. Dr. Smikle will take the time to answer all of your questions and concerns. During each visit, he will give you all of the information necessary for the next step but may not necessarily paint the full picture with all the details. If you ask, however, he will answer.
During treatment, were you treated like a number or a human with Collin Smikle at Laurel Fertility Care?
Dr. Smikle and the team at Laurel SF all knew me and my husband by name. The team, including Dr. Smikle, were always available by phone even during off hours. Monitoring appointments are scheduled at the patient's convenience instead of during windows of time each day.
Describe the protocols Collin Smikle used in your cycles at Laurel Fertility Care and their degree of success.
Based on egg yield success at my previous IVF clinic, Dr. Smikle tweaked and added to the estrogen priming protocol. Dr. Smikle added human growth hormone in an effort to enhance egg quality in addition to the potential higher yield. Both egg retrieval rounds did not yield as many eggs as the past, however, more embryos made it further than before.
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Francesca)
My primary nurse and coordinator were always available by phone or through the patient portal. They were always very patient and careful to explain the process step by step. Blood draw, vitals and weight were always performed in a private room rather than in a common area and all attention was focused on the patient.
Describe your experience with Laurel Fertility Care.
Laurel SF has all the strengths of a larger clinic while getting much more intimate care. Egg retrievals and transfers are done in the clinic and the laboratory is on-site. They are much more progressive with pre-cycle preparation than other clinics. They do recommend supplements and lifestyle changes in preparation for cycles which is different than other conventional IVF clinics. They are also open to working with acupuncturists especially before and after transfer. I think that all clinics can use improvement in the area of working with integrative medicine practitioners to improve the general health of the patients and with success rates, but it was a comfort to know that Laurel was open to this course of side-by-side treatment. This clinic works with health insurance which is a plus for decreasing stress on the finance side of things. Although, we were not successful with Laurel, our overall experience was very good. There is no regret that we might have had better success at a different facility.
Describe the costs associated with your care under Collin Smikle at Laurel Fertility Care.
The finance team works with your insurance which is not always true at clinics and was a nice change from previous experiences.
Describe Collin Smikle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
I was 43 during my embryo transfer and Dr. Smikle advised to transfer multiple embryos based on previous results. A multiple pregnancy was not considered a risk in my case.
9
Doctor
Collin Smikle
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Laurel Fertility Care
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017, Unsuccessful
NPS
10
NPS
10
Age 36
1 IUI
Unexplained
Black or African-American
Income $200K - $499K
Architect
1st of 4 Docs
2 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Ekpo is very caring. She took lots of time personally to explain to my partner and I what we were dealing with and very thorough with each step. She--not her staff members [Laurel Fertility Care]--called with questions and news. ... Dr. Ekpo is not going to give you sunshine and roses if it's unrealistic. She's thorough, but she's going to back up her claims with science. ... IUI with Letrozole, with an Ovidrel trigger.
Laurel is a small clinic that gives you personal attention. You feel like a human going through a difficult time and not just a number designed to give the doctors more money. Laurel's staff was the only one I've had who provided a detailed printout of what my insurance would cover. As a result, I had no problems with prior authorization. Given that my subsequent clinics have all had hiccups at the prior authorization phases for IVF, this says something about how thorough Laurel's staff is.
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
Dr. Ekpo is incredibly knowledgeable. She went through what my partner and I were dealing with, and was very thorough. She answered each message and call directly, and never hesitated to offer more information.
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
Dr. Ekpo is not going to give you sunshine and roses if it's unrealistic. She's thorough, but she's going to back up her claims with science.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
Dr. Ekpo is very caring. She took lots of time personally to explain to my partner and I what we were dealing with and very thorough with each step. She--not her staff members--called with questions and news.
Describe the protocols Geraldine Ekpo used in your cycles at Laurel Fertility Care and their degree of success.
IUI with Letrozole, with an Ovidrel trigger. Negative pregnancy test, but this was to be expected with our diagnosis. IUI was basically a required step for our insurance to cover IVF, so we did not expect a pregnancy.
Describe your experience with your nurse at Laurel Fertility Care.
Very thorough, pleasant, and professional.
Describe your experience with Laurel Fertility Care.
Laurel is a small clinic that gives you personal attention. You feel like a human going through a difficult time and not just a number designed to give the doctors more money. Laurel's staff was the only one I've had who provided a detailed printout of what my insurance would cover. As a result, I had no problems with prior authorization. Given that my subsequent clinics have all had hiccups at the prior authorization phases for IVF, this says something about how thorough Laurel's staff is. Since I had to leave for relocation reasons, I hold Laurel's staff in high esteem and have no problem coming back to them with questions or concerns.
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
Simply the office visit co-pays and prescription co-pays. For an IUI, that was about $80.
Describe Geraldine Ekpo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
N/A
10
Doctor
Geraldine Ekpo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Laurel Fertility Care
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 29 - 30
2 IUI
1 IVF
Diminished Ovarian Reserve
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Geraldine Ekpo] was very warm from the first visit she was optimistic. She explained everything she always made herself available via phone or email. I cannot express enough how amazing she is. She felt more like a friend of the family then my doctor. Amazing bedside manner. If we have to go this route for the next baby I hope to use her again...It [Laurel Fertility Care] is very small which allows them to treat each patient as such rather than a number in a huge hospital. The staff remember you they are warm and compassionate which make the entire experience less stressful.
For the most part the main nurse was on top of things. She was able to explain the meds and coach us on the injections. She is typically very responsive via email. At times I think she can be a little curt in emails which is frustrating during a process like this. There were a few times she was not 100 percent clear about medication changes which was upsetting as well...It [Laurel Fertility Care] is very small which allows them to treat each patient as such rather than a number in a huge hospital. The staff remember you they are warm and compassionate which make the entire experience less stressful.
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
She was very warm from the first visit she was optimistic. She explained everything she always made herself available via phone or email. I cannot express enough how amazing she is. She felt more like a friend of the family then my doctor. Amazing bedside manner. If we have to go this route for the next baby I hope to use her again.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
she took the time to speak with us at every appointment. I was not passed off to a nurse. She remembered my partners name even though he wasn't at many of the early appointments. She was very kind and sincere about everything.
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Francesca Perone)
For the most part the main nurse was on top of things. She was able to explain the meds and coach us on the injections. She is typically very responsive via email. At times I think she can be a little curt in emails which is frustrating during a process like this. There were a few times she was not 100 percent clear about medication changes which was upsetting as well.
Describe your experience with Laurel Fertility Care.
It is very small which allows them to treat each patient as such rather than a number in a huge hospital. The staff remember you they are warm and compassionate which make the entire experience less stressful.
What specific things went wrong at Laurel Fertility Care?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Laurel Fertility Care.
The initial script for one med was not called in however they did have some at the office to tie me over for a few days. At one point I was told to "keep taking my meds" after the results of a blood test. I was taking 8mg and at this point should have cut down to 4mg but wasn't informed until I tried to get a refill and was told by the pharmacy that I wasn't due for a refill.
10
Doctor
Geraldine Ekpo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Laurel Fertility Care
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
NPS
2
NPS
2
Age 38
1 IVF
Latinx
Income $500K
Engineer
3rd of 5 Docs
2 IUI With Other Docs
3 IVF With Other Docs
2 Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When I began to have major side affects to the growth hormone he [Dr. Collin Smikle] didn't seem concerned. When I hyperstimulated he also wasn't too concerned even after I ended up in the emergency room. He was unapologetic when we miscarried. My biggest complaint is the lack of medical information protection we experienced at the clinic. At each appointment the ultrasound screen would show the last patient full name, date of birth and last image taken. They didn't sign out of the machine after each appointment. The front desk area had no privacy, everyone waiting for an appointment can here us verifying our names, date of birth, payment details, at some point I wrote down my social security number so that no one could here it. The positive was I got pregnant, the negative was the OHSS and miscarriage. The nurses were friendly but left the clinic shortly after our cycle ended. Overall it was an awkward cycle and experience.
Things that went wrong [at Laurel Fertility Care] have been described in other areas of this review. In summary, lack of concern with major side affects from injections, failed calls with monitoring hormone levels, hyper stimulation, lack of compassion, and compromised medical data...Parking is costly in the clinics building. The front desk/lobby has no audio privacy, your conversations with the front desk staff is heard by everyone in the lobby. The ultrasound machine has been one of the best (clear imaging) from all clinics. The egg retrieval room doesn't feel like an operation room which is a positive but also concerned me if it was sterile. We did not see the embryology lab therefore cannot comment. The clinic is small, clean and in a nice SF building. The bathroom was equipped with feminine hygiene products (tampons, pads, wipes). I found this really nice after appointments for clean up.
How was your experience with Collin Smikle at Laurel Fertility Care?
Dr. Smikle had no bedside manner and didn't prepare for any appointment. Majority of the time we sat across his desk in silence as he reviewed and typed up our protocol. Very awkward. When I began to have major side affects to the growth hormone he didn't seem concerned. When I hyperstimulated he also wasn't too concerned even after I ended up in the emergency room. He was unapologetic when we miscarried. My biggest complaint is the lack of medical information protection we experienced at the clinic. At each appointment the ultrasound screen would show the last patient full name, date of birth and last image taken. They didn't sign out of the machine after each appointment. The front desk area had no privacy, everyone waiting for an appointment can here us verifying our names, date of birth, payment details, at some point I wrote down my social security number so that no one could here it. The positive was I got pregnant, the negative was the OHSS and miscarriage. The nurses were friendly but left the clinic shortly after our cycle ended. Overall it was an awkward cycle and experience.
What's one piece of advice would you give a prospective patient of Collin Smikle at Laurel Fertility Care?
Don't expect warm and fuzzy bed side manner. Keep records of all your payments. Demand medical data protection.
During treatment, were you treated like a number or a human with Collin Smikle at Laurel Fertility Care?
Felt like a human because of one nurse who was always happy to see us, responded to my inquires in a timely manner.
Describe the protocols Collin Smikle used in your cycles at Laurel Fertility Care and their degree of success.
Estrogen primed Antagonist with growth hormone. I do terribly on birth control, Dr. Smikle agreed to work with my natural cycle which other clinics at the time wouldn't. Due to previous miscarriage he had had me on baby aspirin and a steroid as an anti-inflammatory. The growth hormone wasn't explained. The overall result was Pregnancy with hyperstimulation followed by a miscarriage. I was on medical leave for 3 months and it took 1 year to gain my health back. For a year we couldn't do IVF treatment which was super upsetting.
Describe your experience with the nursing staff at Laurel Fertility Care.
If they were unsure they'd quickly get an answer. They always greeted us with a smile, cared about our cycle and showed compassion with my OHSS symptoms and miscarriage.
Describe your experience with Laurel Fertility Care.
Parking is costly in the clinics building. The front desk/lobby has no audio privacy, your conversations with the front desk staff is heard by everyone in the lobby. The ultrasound machine has been one of the best (clear imaging) from all clinics. The egg retrieval room doesn't feel like an operation room which is a positive but also concerned me if it was sterile. We did not see the embryology lab therefore cannot comment. The clinic is small, clean and in a nice SF building. The bathroom was equipped with feminine hygiene products (tampons, pads, wipes). I found this really nice after appointments for clean up.
What specific things went wrong at Laurel Fertility Care?
  • Lost paperwork
  • Failed to call with results
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Laurel Fertility Care.
Things that went wrong have been described in other areas of this review. In summary, lack of concern with major side affects from injections, failed calls with monitoring hormone levels, hyper stimulation, lack of compassion, and compromised medical data.
2
Doctor
Collin Smikle
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
2 of 5
2
Clinic
Laurel Fertility Care
San Francisco
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5

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