RMA of New York - Long Island IVF

7 doctors work here

Rated 9.4
Strongly recommend: 88%Neutral: 7%Don't recommend: 5%9.4
88% strongly recommend
293 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
9.5
9.5
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.5
9.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.9
8.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.5
9.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
8.3
8.3
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
8.9
8.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,483
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 6 offices

Melville
8 Corporate Center Dr., Suite 101
Melville, NY 11747
East Patchogue
285 Sills Rd Bldg 15D
East Patchogue, NY 11772
Garden City
877 Stewart Ave., Suite 24
Garden City, NY 11530
Lake Success
2001 Marcus Ave., Suite N213
Lake Success, NY 11042
Stony Brook
2500 Nesconset Hwy., Building 19A
Stony Brook, NY 11790
West Islip
500 Montauk Hwy., Suite A
West Islip, NY 11795
Show 4 more

293 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
5
NPS
5
Age 36
1 IUI
Unexplained
European
Income $200K - $499K
Business Executive
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
[Dr. Joseph Pena] spends 5 minutes (while you and your partner squeeze hands and stare at him) reviewing the pile of records you sent ahead of time (for him to review ahead of time) and 15 minutes purring statistics and acronyms at you... Are you over 35? - regardless of your shape and condition, brace yourself for the gloomiest forecast...He appears knowledgeable and experienced, but very remote. I felt like he follows a check list of procedures (similar to the one you walk away with from the first visit) and cares very little about your individual case.
Payment [at Long Island IVF] for the initial consultation is collected in the office before they even make an eye contact with you...Any questions about the procedures on the bill? - save yourself time - the answer is “This is what we bill everyone”...The nurse, Jessica, is the only reason we are staying with this clinic. Very responsive, compassionate, detailed... Weaknesses are multiple! - lack of follow up: we had to chase the dr and his stuff for every single test result. I’m getting calls from the pharmacy about prescriptions I have never been told were given to me... And of course billing, billing, billing... had to triple check and cross reference every item with insurance statements... Oh yeah, and zero common sense and courtesy - “So do you have kids?” adked one of the nurses taking my blood during the first visit... how do you respond to that...
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
He appears knowledgeable and experienced, but very remote. I felt like he follows a check list of procedures (similar to the one you walk away with from the first visit) and cares very little about your individual case.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Do your research ahead of time, he will not bother spelling things out or even explaining what certain acronyms stand for.
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
Payment for the initial consultation is collected in the office before they even make an eye contact with you. Btw later on they forget to apply this payment towards the balance. Doctor spends 5 minutes (while you and your partner squeeze hands and stare at him) reviewing the pile of records you sent ahead of time (for him to review ahead of time) and 15 minutes purring statistics and acronyms at you... Are you over 35? - regardless of your shape and condition, brace yourself for the gloomiest forecast. Next visit and they try to charge you again - apparently, because they confused you with a couple scheduled for their first visit that day. Any questions about the procedures on the bill? - save yourself time - the answer is “This is what we bill everyone”
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Jessica)
The nurse, Jessica, is the only reason we are staying with this clinic. Very responsive, compassionate, detailed.
Describe your experience with RMA of New York - Long Island IVF.
Easy scheduling is their primary strength. Weaknesses are multiple! - lack of follow up: we had to chase the dr and his stuff for every single test result. I’m getting calls from the pharmacy about prescriptions I have never been told were given to me... And of course billing, billing, billing... had to triple check and cross reference every item with insurance statements... Oh yeah, and zero common sense and courtesy - “So do you have kids?” adked one of the nurses taking my blood during the first visit... how do you respond to that...
What specific things went wrong at RMA of New York - Long Island IVF?
  • Failed to call with results
5
Doctor
Joseph Pena
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
3 of 5
5
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2018, Successful
NPS
9
NPS
10
Age 32 - 37
2 IUI
1 IVF
1 Embryo Freezing
Income $200K - $499K
Marketer or PR
1st of 2 Docs
2 Fertility Medications With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. Pena took the time to answer all of my questions. If I sent him an email he would call me back instead of just emailing me. He sat and explained the procedure and discussed all the risks and benefits...Dr. Pena was a great doctor. The practice is big so it's not always easy to receive personalized service, however he was always available to answer any questions I had, calling me to discuss my concerns.
LI IVF is a large practice. There are a lot of doctors, therefore a lot of patients. On the weekends only the Melville office is open which means you could be waiting over an hour just to have your monitoring services done. However, it's worth it. All of the doctors i've seen have been great. The nurses are all wonderful and everyone is concerned and doing whatever they have to in order to help you on your journey.
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
Dr. Pena was a great doctor. The practice is big so it's not always easy to receive personalized service, however he was always available to answer any questions I had, calling me to discuss my concerns. I have a beautiful baby boy and am pregnant again thanks to Dr. Pena.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Don't doubt him. Discuss your concerns with him but trust he will do everything he can to help you achieve a successful pregnancy.
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
Dr. Pena took the time to answer all of my questions. If I sent him an email he would call me back instead of just emailing me. He sat and explained the procedure and discussed all the risks and benefits.
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Sue)
My primary nurse was Sue, who does not work in the West Islip office. She is phenomenal and was constantly keeping me updated on my progress. However, Jess, who works out of West Islip is also fantastic. Since all of my screening is done in West Islip, she is the one who calls with my results most of the time. She always explains things to me and puts me at ease. At one point I was concerned I was losing the pregnancy and when I came in the office for testing she came over and asked me how I was doing. She talked to me for a few minutes and said she was keeping her fingers crossed. Luckily everything was OK. I cannot say enough about how great this practice is.
Describe your experience with RMA of New York - Long Island IVF.
LI IVF is a large practice. There are a lot of doctors, therefore a lot of patients. On the weekends only the Melville office is open which means you could be waiting over an hour just to have your monitoring services done. However, it's worth it. All of the doctors i've seen have been great. The nurses are all wonderful and everyone is concerned and doing whatever they have to in order to help you on your journey.
Describe your experience with your monitoring appointments at RMA of New York - Long Island IVF.
If you went to the LI IVF West Islip office, there may have been a short wait in the morning, but as soon as they started seeing patients, things progressed very quickly.
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
about average
Describe Joseph Pena's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York - Long Island IVF.
I wanted to transfer two embryos but Dr.Pena felt strongly I should only transfer one. I am now pregnant with that single transfer!
9
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
10
NPS
10
Age 36 - 38
2 IUI
3 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Latinx
Income $100K - $199K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Pena was honest from the beginning. I wish i would have listened and not wasted as much time. He stated the obvious about my ovary and egg count. ...I couldn't have asked for a more understanding , caring and a person who actually gets me and can foresee any issues i might have . He really pays attention and made me feel safe and comfortable...he doesn't judge and is actually very funny himself. He will always give you his best medical advise
The clinic [Long Island IVF West Islip is amazing. They sort of become family, everyone knows your cycle and where you are...The tech was always professional and told you your progress if any....I absolutely LOVE Jessica, she was my rock when i was there. She was so loving and motherly. She explained all my paperwork...The billing coordinator, Midge, is also so amazing she explained the charges and was always willing to work with me .
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
Dr Pena was honest from the beginning. I wish i would have listened and not wasted as much time. He stated the obvious about my ovary and egg count. Instead of jumping into IVF i wanted to try IUI. Against his suggestion we tried. Even though it didn't work out he never once said i told you so . He in a kind and nurturing manner suggested IVF with ICSI. Again against his suggestion we only tried IVF. Despite all my failures he was always kind and supportive. I finally listened to him and got pregnant twice. First time i miscarried at 10 weeks 5 days due to stress from my commute and work. This time i'm pregnant and am extremely hopeful for a live birth. Recently i freaked out because i had some vaginal bleeding. I called the emergency hotline and a nurse returned my call , then Dr. Pena reached out to me and told me to come in to see him for peace of mind. He said me stressing will not do anything good. I wasn't scheduled to see him until Thursday but he took me in on Tuesday. When i saw him i was in tears . He was kind and speaking positive . He mentioned that the progesterone suppositories may cause bleeding. He performed the sono and everything is perfect. baby is growing and has a healthy heartbeat. He also mentioned that the sono might cause some bleeding , and not to panic. He mentioned that if i bleed heavily , like soaking 2 pads an hour i need to call him right away and go to the ER. I couldn't have asked for a more understanding , caring and a person who actually gets me and can foresee any issues i might have . He really pays attention and made me feel safe and comfortable.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Be yourself , he doesn't judge and is actually very funny himself. He will always give you his best medical advise . Don't be a hard head like myself. In this case the Dr. does know best.
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
i have a quirky personality and i felt at ease with Dr. Pena. My left ovary went under a procedure with my gynecologist. Every time we were stiming i would say my left side just takes longer to get ready , like some girls they get ready in 15 mins , my righ side takes longer , she needs to put on lashes , do her make up , get her hair done , and forget about picking out an outfit . forget about how strange this sounds , any time i went in to see him he played right along, when he would see follicles developing he would say she's almost done getting ready and would say hopefully she makes it the party. When she didn't produce anything worth retrieving , he would say little things like she's (my left ovary) is staying in tonight. he always found a way to make me laugh. He made me feel normal and safe.
Describe the protocols Joseph Pena used in your cycles at RMA of New York - Long Island IVF and their degree of success.
Due to my low egg reserve had to be aggressive , he took extra care to ensure i was not hyper stimulating my ovaries . He always asked me if i was having any side effects. He did modify one of my meds because my ovaries were not responding.
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Jessica Castro)
I absolutely LOVE Jessica, she was my rock when i was there. She was so loving and motherly. She explained all my paperwork , i always had tons of questions and she was always kind in answering , never feeling annoyed. I always looked forward to getting blood work results from her as she explained what the numbers meant. She also told me to stay away from google , she had noticed my personality and said she wants me to be stress and worry free. She said if i had any questions or concerns to reach out to her directly and if she couldn't give me the answer she would get me the answer from Dr. Pena. They really are a dynamic duo. I also cant say enough about Krystal , she would be the one who would draw my blood and coordinate my meds for me . She was on top of it. My insurance was a bit of a nightmare to deal with but she was relentless on the followup to ensure i would have meds on time for my cycle. The billing coordinator, Midge, is also so amazing she explained the charges and was always willing to work with me .
Describe your experience with RMA of New York - Long Island IVF.
The clinic is amazing. They sort of become family, everyone knows your cycle and where you are. For me this was invaluable as my family is unaware i was going through treatment. They are against it for religious reasons. This process is emotional and you def need a support system. They became my family i had my own personal cheerleaders.
Describe your experience with your monitoring appointments at RMA of New York - Long Island IVF.
When Dr Pena was performing the monitoring it took longer , as i'm sure others had questions and took up more of his time . When he was not in the West Islip office and we had a tech, it was in and out. The tech was always professional and told you your progress if any.
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
Luckily for me i was covered under my insurance. The only thing i had to pay out of pocket was ICSI, which was reasonable.
Describe Joseph Pena's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York - Long Island IVF.
Due to my egg quality and count he preferred multiple embryo transfer for my fresh cycle. He did explain the consequences. For my frozen transfer he did explain he preferred just 1 embryo , only 1 made it.
10
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2018, Successful
NPS
8
NPS
8
Age 33 - 38
3 IUI
2 IVF
Male Factor
European
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Successful
I started with Dr Pena back in 2013 with IUI bc I was optimistic that I could get pregnant without too much intervention. Dr. Pena was willing to work with what I wanted but also let me know the statistics and success rates of IUI with no meds vs IUI with meds and then of course the success rate of IVF.... Dr. Pena felt more confident that given my age and the fact that the problem was mainly with my husband that we'd ave a better chance with IVF.
Wait times can sometimes be a pain for monitoring and sometimes they [Long Island IVF -West Islip] won't have enough staff for the amount of patients and that can be frustrating. One time I went in and they no sonogram technician so I had to drive all the way to Melville just for a sonogram.... I needed more endometrin from my specialty pharmacy and I called and Jessica said she would send it in. then I called my pharmacy a few days later to order and she still didn't send it. when I called her she apologized and said she forgot but then sent it over right away.
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
Dr Pena is very forthcoming with information. He's not warm and fuzzy but that doesn't mean he's not kind. I liked how straightforward he was with information and I liked that he had a good sense of humor when dealing with the trials of infertility. Overall I liked his way of handling things and his demeanor. He was real and nothing felt ingenuine or fake.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
To really listen to what he has to say and trust that he has a lot of experience to back up his advice
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
They always used my name and answered all my questions and handled things delicately when need be
Describe the protocols Joseph Pena used in your cycles at RMA of New York - Long Island IVF and their degree of success.
I started with Dr Pena back in 2013 with IUI bc I was optimistic that I could get pregnant without too much intervention. Dr. Pena was willing to work with what I wanted but also let me know the statistics and success rates of IUI with no meds vs IUI with meds and then of course the success rate of IVF. So after failed IUI with no meds then I did a couple rounds with meds and still no luck so I went to IVF. Dr. Pena felt more confident that given my age and the fact that the problem was mainly with my husband that we'd ave a better chance with IVF. The first round I didn't get a ton of eggs at retrieval and only 2 survived so that's what they transferred but had a chemical pregnancy. Then I started a whole new fresh cycle a couple months later and had a much better retrieval and had I believe 4, 5 day embryos and they transferred 2 and I got pregnant! They froze the 2 remaining. I had a ealthy single baby girl in 2014. Now in 2017 I went back for a FET and had a chemical pregnancy and then did my 2nd FET about a month ago and I am currently pregnant.
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Jessica Castro)
Overall I liked Jessica but not as much as the nurse I had back in 2013/2014 Karen who was amazing. that being said Jessica was very nice but she made a few errors along the way that were frustrating. But always apologized for her mistakes and corrected them but sometimes it felt like maybe she hasn't been doing it long enough.
Describe your experience with RMA of New York - Long Island IVF.
Wait times can sometimes be a pain for monitoring and sometimes they won't have enough staff for the amount of patients and that can be frustrating. One time I went in and they no sonogram technician so I had to drive all the way to Melville just for a sonogram.
Describe your experience with your monitoring appointments at RMA of New York - Long Island IVF.
I already mentiond this earlier but monitoring on certain days can be a nightmare at this office and other days its easy breezy. When its busy it can be a little crazy but overall you can tell their really trying to get everyone in and out in a timely fashion
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
I am very fortunate to have very good insurance so I had zero co-pays til I had a positive pregnancy test
What specific things went wrong at RMA of New York - Long Island IVF?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at RMA of New York - Long Island IVF.
I needed more endometrin from my specialty pharmacy and I called and Jessica said she would send it in. then I called my pharmacy a few days later to order and she still didn't send it. when I called her she apologized and said she forgot but then sent it over right away.
8
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 34 - 35
4 IUI
1 IVF
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
[Dr. Joseph Pena was] upfront and candid about procedures and results... very personable but still professional. Always answered any questions that I had...My partner and I used donor sperm. My partner became pregnant through IVF in 2016 using Dr. Pena and it was very important for us to use the same reserved sperm. We only had a certain amount of viles and I made this clear to Dr. Pena. He completely understood our concerns. We decided to start with IUI. Although, clomid wasn’t necessary, I opted to take it. Dr. Pena was clear on the pros and cons of taking it.
Jessica [nurse at Long Island IVF] was very organized and also set and met expectations. Very responsive to messages left for her and called back in very timely manner. Staff was very personable and pleasant...[Monitoring appointments were a] Very efficient process. Weekends tend to be a little busier but they really do a great job getting people in and out. Very organized...
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
From start to finish he is very clear and candid about all procedures and expectations. He answered all questions I had and made me feel very comfortable. After the IVF procedure, I had several questions. He responded to my emails almost immediately, did not leave me hanging in the unknown. I highly recommend Dr. Pena and I would definitely use him again if need be.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
This process is not an easy one. If you want a true experienced professional who is going to be upfront and candid about procedures and results, he’s the doctor for you!
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
His staff and himself were very personable but still professional. Always answered any questions that I had when I left office in a very timely matter and spent the time to assure I understood.
Describe the protocols Joseph Pena used in your cycles at RMA of New York - Long Island IVF and their degree of success.
I do not have any known fertility issues. My partner and I used donor sperm. My partner became pregnant through IVF in 2016 using Dr. Pena and it was very important for us to use the same reserved sperm. We only had a certain amount of viles and I made this clear to Dr. Pena. He completely understood our concerns. We decided to start with IUI. Although, clomid wasn’t necessary, I opted to take it. Dr. Pena was clear on the pros and cons of taking it. I did 4 single iui cycles, all resulting in negative pregnancies. The last cycle I will mention the sperm count was below normal. With Dr. Pena’s support, I decided to try IVF the next cycle. All instructions and risks were clearly cut out for me and I was completely comfortable going through with it. The retrieval and transfer were all a success and resulted in pregnancy. He is closely monitoring hormone levels and the babies growth and once I will soon be sent off to the OBGYN.
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Jessica )
Jessica was very organized and also set and met expectations. Very responsive to messages left for her and called back in very timely manner. Staff was very personable and pleasant.
Describe your experience with RMA of New York - Long Island IVF.
The doctors are on a rotating schedule for retrieval and transfer procedures, so don’t expect to have your doctor complete every retrieval or transfer. That being said, any doctor I encountered was just as good as the next. No issues. They are open 7 days a week, not every office though. You may have to travel to another office on weekends. Even when using a different office, I was made very comfortable and the staff was very organized and timely. Communication is great throughout the entire process.
Describe your experience with your monitoring appointments at RMA of New York - Long Island IVF.
Very efficient process. Weekends tend to be a little busier but they really do a great job getting people in and out. Very organized.
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
I have very good insurance, fortantely with no copays.
Describe Joseph Pena's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York - Long Island IVF.
I really did not want multiples and because of my age and quality of embryos it was only necessary to transfer one embryo.
10
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 30 - 31
3 IVF
Anovulation
Poor Egg Quality
Tubal Blockage
Unexplained
South Asian
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
8 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Pena always explained everything well to me, and also didn't give me all the answers I wanted to here but what I had to hear. He was honest and was very good with responding to my emails or calls...I have very irregular periods, with other doctors they want to wait for me to bleed so it would be months and months of waiting. With Dr. Pena he knows time is crucial and helped me get my cycles started ASAP.
The staff [at Long Island IVF] was great on weekdays, problems are weekends if you had to go to Melville, main office there were so many patients. Sonograms you would have to wait a hour or so to get them, but blood works were always done ASAP...Good thing about going to Dr. Pena's offices is he does the sonogram himself...Monitoring hours were fair, very early but it was ok...Dr. Pena always explained everything well to me, and also didn't give me all the answers I wanted to here but what I had to hear. He was honest and was very good with responding to my emails or calls.
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
Dr. Pena's consultations were always pleasant. He was 100% honest about what he thinks I should and should not be doing. Was always there to answer any questions I had, communicated very well via email.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Just be honest, tell him the truth, and tell him what you want. But listen to what he has to say, sometimes you may disagree but in the end it all makes sense.
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
Dr. Pena always explained everything well to me, and also didn't give me all the answers I wanted to here but what I had to hear. He was honest and was very good with responding to my emails or calls.
Describe the protocols Joseph Pena used in your cycles at RMA of New York - Long Island IVF and their degree of success.
I have very irregular periods, with other doctors they want to wait for me to bleed so it would be months and months of waiting. With Dr. Pena he knows time is crucial and helped me get my cycles started ASAP.
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Lauren)
The staff was great on weekdays, problems are weekends if you had to go to Melville, main office there were so many patients. Sonograms you would have to wait a hour or so to get them, but blood works were always done ASAP.
Describe your experience with RMA of New York - Long Island IVF.
Bloodwork and sonograms I like to go the main office lake success, much quicker, but only downfall is it only RN and sonogram technicans there. Good thing about going to Dr. Pena's offices is he does the sonogram himself.
Describe your experience with your monitoring appointments at RMA of New York - Long Island IVF.
Monitoring hours were fair, very early but it was ok.
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
During the first round of IVF with the group I had to pay some expenses. Since I had gotten a new job, it pays for all cost 90%.
Describe Joseph Pena's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York - Long Island IVF.
Dr. Pena always wanted me to have single embryo transfer due to my young age, even though I was growing in patient he told me it was always best and the risks for multiples. I had gone through a miscarriage and till this day I thought about actually having multiples and how it would have hurt so much more.
10
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 40 - 41
2 IUI
2 IVF
Unexplained
Income $100K - $199K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I found Dr. Pena to be very thorough at each appointment, covering all of the info and making time to answer any questions that my husband or I had. He was kind and made me feel comfortable with the path that was chosen such as the 2 IUIs and then the 2 IVF cycles....Dr. Pena and his staff [Long Island IVF] knew my name, welcomed me upon arrival, took the time to ask if I had any concerns and questions, called following procedures, etc...At the beginning of the IVF cycles, I was put on birth control for a few weeks. Estrace 1 tab / day for 4 days. Then 225 mg each of Follistim & menopur for 4 days which then increased to 300mg each
Everyone [at Long Island IVF West Islip] was always willing to answer any questions you have or to relieve anxiety and walk you through what is happening...[Cost Of Treatment] The total expense for an ivf cycle, meds, pgs testing, all visits associated with cycle was $24K...It was explained from the start what the available monitoring hours would be. I didn't wait for extended periods of time...[Nurse] Absolutely loved the entire team!...Dr. Pena and his staff knew my name, welcomed me upon arrival, took the time to ask if I had any concerns and questions, called following procedures, etc.
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
I found Dr. Pena to be very thorough at each appointment, covering all of the info and making time to answer any questions that my husband or I had. He was kind and made me feel comfortable with the path that was chosen such as the 2 IUIs and then the 2 IVF cycles.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Try to remain optimistic and positive. I felt much calmer during my 2nd IVF cycle and now I'm pregnant!
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
Dr. Pena and his staff knew my name, welcomed me upon arrival, took the time to ask if I had any concerns and questions, called following procedures, etc.
Describe the protocols Joseph Pena used in your cycles at RMA of New York - Long Island IVF and their degree of success.
At the beginning of the IVF cycles, I was put on birth control for a few weeks. Estrace 1 tab / day for 4 days. Then 225 mg each of Follistim & menopur for 4 days which then increased to 300mg each
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Jessica Castro)
Absolutely loved the entire team!
Describe your experience with RMA of New York - Long Island IVF.
This process doesn't happen overnight so it is important to go into the cycle knowing that the steps that are taken are happening for a reason. Ask questions whenever you feel the need. Everyone was always willing to answer any questions you have or to relieve anxiety and walk you through what is happening.
Describe your experience with your monitoring appointments at RMA of New York - Long Island IVF.
It was explained from the start what the available monitoring hours would be. I didn't wait for extended periods of time other than when the office had been closed for a holiday weekend or snow day.
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
The total expense for an ivf cycle, meds, pgs testing, all visits associated with cycle was $24K
Describe Joseph Pena's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York - Long Island IVF.
I only had 1 viable embryo both ivf cycles so it was not an option but if I did have more than one, he only planned on implanting 1 at a time.
10
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
4
NPS
5
Age 34 - 35
2 IUI
1 IVF
Unexplained
European
East Asian
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I rarely saw or spoke with Dr Pena - he was only present during a few monitoring appointments for a few minutes at a time. It seemed pretty clear he didn’t really remember where I was at in my cycle and just referred to the paperwork to discuss the specifics of my cycle....Our initial consultation with Dr Pena was very good and he explained the general process very thoroughly. After that point we received little to no communication on our situation, next steps, test results, etc. Dr Pena did not perform the IUIs, our retrieval or our transfer
LIIVF is a high volume fertility clinic that sees patients in mass. All the offices (especially Melville) are very crowded and you will end up waiting for most appointments. The doctors work as a team so it is very likely your own doctor won’t be performing your own procedure and the nurses and practioners take on the brunt of the communication and patient liaising...The Operating Room goes down for two weeks four times a year for deep cleaning. Our doctor and nurse never mentioned this would likely fall right in the middle of our cycle and we would have to delay a month for transfer.
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
Our initial consultation with Dr Pena was very good and he explained the general process very thoroughly. After that point we received little to no communication on our situation, next steps, test results, etc. Dr Pena did not perform the IUIs, our retrieval or our transfer (not exactly sure why he is even labeled as our doctor?). One of the only times I did speak to him on the phone (when I was upset at the number of blastocysts we ended up with), he gave me partial (and arguably inaccurate information) about embryo quality. I also felt Dr Pena did not communicate process or potential options in treatment to us at all. We are left feeling much money was “wasted” just being pushed through a cattle herding process...
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Communicate after key results and give reasons for why treatment plans/directions were chosen. Give options to patients but provide recommendations where necessary. Make sure your patients are clear on next steps and ensure there are no surprises for them.
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
I rarely saw or spoke with Dr Pena - he was only present during a few monitoring appointments for a few minutes at a time. It seemed pretty clear he didn’t really remember where I was at in my cycle and just referred to the paperwork to discuss the specifics of my cycle.
Describe the protocols Joseph Pena used in your cycles at RMA of New York - Long Island IVF and their degree of success.
IUI 1 (2 follicles) & 2(8 follicles - cycle canceled): Clomid IUI 3 (1 follicle): letrozole IVF 1: gonal-f & menopur for stimulation, lupeon, hcg (ovidrel) trigger, Estrace and POI prior to transfer
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Jess)
Jess is so friendly and very compassionate - she couldn’t be more helpful when asked for assistance with anything. I wish the calendars that were provided were a little more thorough and explanatory (especially since we were going through our first IVF). I ended up learning most of the helpful information through YouTube and fertility communication boards!
Describe your experience with RMA of New York - Long Island IVF.
LIIVF is a high volume fertility clinic that sees patients in mass. All the offices (especially Melville) are very crowded and you will end up waiting for most appointments. The doctors work as a team so it is very likely your own doctor won’t be performing your own procedure and the nurses and practioners take on the brunt of the communication and patient liaising.
Describe your experience with your monitoring appointments at RMA of New York - Long Island IVF.
If you are the first person in the office there is very little wait. However, if you are late you have to wait at least 45minutes to an hour. Generally, appointments at the West’s a Islip office are short and Dr Pena is present most days.
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
Insurance covered most but general costs without insurance are $6000 for IVF cycle, $3500 meds, $4000 PGS
Describe Joseph Pena's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York - Long Island IVF.
Dr Pena said he would only do single embryo transfer for our first IVF since I am under 41 years old.
What specific things went wrong at RMA of New York - Long Island IVF?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at RMA of New York - Long Island IVF.
The Operating Room goes down for two weeks four times a year for deep cleaning. Our doctor and nurse never mentioned this would likely fall right in the middle of our cycle and we would have to delay a month for transfer. We found out at the last minute and pushed to get in before closing - we had four different people tell us four different things. Lots of confusion and chaos ensued (because the clinic wasn’t expecting to take on our cycle) before we got the transfer in the last day before closing. This never would have happened if we hadn’t pushed for it...
4
Doctor
Joseph Pena
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
2 of 5
5
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
NPS
10
NPS
10
Age 38 - 40
Donor Eggs
Male Factor
European
Income $100K - $199K
Business Executive
3rd of 3 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
what I received from Dr. Pena was understanding and encouragement to move forward with the vision that I had in mind which was donor embryo...he went out of his way to be there for my most recent transfer even though he was not on the schedule...Dr. Pena made himself available to me, missed his daughter's soccer game on a Saturday morning, and successfully completed a perfect transfer for me. I am currently now pregnant for the first time in my life. I will be forever grateful to him.
The West Islip location [of Long Island IVF] is by far the most organized and quickest location. They have a sincere respect for your time and get you in and out quickly. All of the nurses are down to earth, take a moment to say hello and even give a bit of comfort or thumbs up when needed. Everything is extremely clean and neat.
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
It's hard for me to pin down Dr. Pena's strengths since I feel that he is just such a great doctor overall. For me, his biggest strength, was his ability to connect with me as a person. He did not make me feel intimidated but instead almost made me feel like we were going through this together. He explained procedures as we were going through them and took the time to make me laugh which I desperately needed at times. He is so skilled as a doctor knowing my body and was able to access my uterus repeatedly when other doctors were unable to. At times, I encountered setbacks like a polyp and Dr. Pena was immediately prepared to direct me in the right direction so I didn't feel lost. When we had times of disappointment, he took a few moments to remind me that sometimes this was part of the journey but we could still move forward. Most of all, he went out of his way to be there for my most recent transfer even though he was not on the schedule. A few of the previous doctors had much difficulty entering my uterus and left me in pain and bleeding. Knowing this, Dr. Pena made himself available to me, missed his daughter's soccer game on a Saturday morning, and successfully completed a perfect transfer for me. I am currently now pregnant for the first time in my life. I will be forever grateful to him. Dr. Pena is a great doctor and amazing person. I can't say enough good things about him.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Be sure to speak from your heart and be as open as you can with your intentions and wishes in building your family. Also, don't hesitate to ask him for recommendations when needed for other doctors. He has a great network! If something doesn't feel right, trust your instincts.
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
I have been struggling with male factor infertility for almost ten years. It has been a very long and emotional journey. During my first meeting with Dr. Pena, we went through my history and my intentions for the future. By the end of our first meeting, I was able to smile and relax feeling like I was sitting with a friend who genuinely wanted happiness for me. I was prepared to hear more statistics and lectures but what I received from Dr. Pena was understanding and encouragement to move forward with the vision that I had in mind which was donor embryo. He even went as far as to compliment me on being an intelligent individual and applauded my decision to make a reasonable choice for my family. Medical knowledge and experience is extremely important but to have someone feel like they are on your team is priceless. He gave me hope. I am so thankful.
Describe the protocols Joseph Pena used in your cycles at RMA of New York - Long Island IVF and their degree of success.
We pursued donor embryo's and since we have male factor infertility, I assumed that everything would be super easy - boy was I wrong! Prior to first transfer, Dr. Pena performed a mock transfer where he found an endometrial polyp. He directed me to have this removed in order to improve my chances for a successful transfer. My first attempt to have this removed was unsuccessful due to cervical stenosis and the surgeon (NOT DR. PENA) ruptured my uterus. We decided to move forward with the polyp in place. The LIIVF team suggested that I get a quick endometrial biopsy to increase my chances of success. However, Dr. Kreiner was unable to access my uterus, it was excruciatingly painful and he decided to cancel the procedure halfway through. Dr. Pena felt it wasn't necessary and simply installed a cervical stitch then we had two transfer attempts but both were not successful. Dr. Pena suggested that I see another surgeon for polyp removal and recommended an amazing doctor who ultimately was able to remove the polyp successfully. Following the removal, I had an unsuccessful transfer which Dr. Pena felt was due to embryo quality. The team suggested that I move forward with a hysterosalpingogram to make sure that my tubes were ok and not leaking fluid which may destroy the embryo. All checked out perfectly fine. I had a fourth transfer with Kr. Keningsburg and it was very difficult, took numerous attempts to access my uterus and was a failure from the start. I left bleeding and in pain. Finally, my fifth transfer with Dr. Pena was perfect and resulted in a successful pregnancy.
Describe your experience with the nursing staff at RMA of New York - Long Island IVF.
The nursing staff at the West Islip location are amazing. They are very professional and kind. They are organized and successfully drew blood or scheduled sonograms for me quickly and efficiently. Most days, I was able to stop in before work and still be at work on time. I completely owe this to the nursing staff at West Islip. I also can't say enough great things about them.
Describe your experience with RMA of New York - Long Island IVF.
The West Islip location is by far the most organized and quickest location. They have a sincere respect for your time and get you in and out quickly. All of the nurses are down to earth, take a moment to say hello and even give a bit of comfort or thumbs up when needed. Everything is extremely clean and neat.
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
Medications - less than $1,000 Co-pays - approx. $1,000 Transfer/Donor Embryo Fees - $2,000.00 per transfer
Describe Joseph Pena's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York - Long Island IVF.
Dr. Pena was fully supportive of my choice immediately from the start. I was insistent on SET since I am almost 40 and felt it would be too risky. He understood my concerns and explain the advantages and disadvantages thoroughly.
10
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015 - 2017, Successful
NPS
10
NPS
10
Age 40 - 42
3 IUI
4 IVF
Unexplained
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
...Every step we have taken under his [Dr. Pena's] direction and changes in my care has brought us a step closer to better results, and quickly ruled out options that weren't working. I recall one time at an egg retrieval about to go under anesthesia he even held my hand. It gave me a sense of comfort and that he views his patients as more than just a number :)...Be patient...it's a timely process, but your in good hands w Dr Pena...
I spent a majority of my office visits in the Melville [Long Island IVF] office. Everyone was always kind, supportive. As important the office is very efficient which is helpful when you're going before your daily job every morning. It can be very stressful. The O-R staff is exceptional we were always in awe how well run (and clean) the O-R was. You would even get a big hello and a hug goodbye on days you were in the O-R, which is an overwhelming experience, so it is nice to feel that level of kindness...
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
Always professional, compassionate & informative. Every step we have taken under his direction and changes in my care has brought us a step closer to better results, and quickly ruled out options that weren't working. I recall one time at an egg retrieval about to go under anesthesia he even held my hand. It gave me a sense of comfort and that he views his patients as more than just a number :)
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Be patient...it's a timely process, but your in good hands w Dr Pena
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
Everyone is upbeat & positive, kind, knows who you are welcomes you, w/ good follow-up. This goes for all offices in Patchogue, W Islip & Melville
Describe the protocols Joseph Pena used in your cycles at RMA of New York - Long Island IVF and their degree of success.
My treatment I think is probably typical of someone over 40. IUI, IVF's and frozen cycles. But we recently did PGS and it has worked so far, but equally as important it's more efficient and saves time when you're racing against the biological clock, as well as limits miscarriages. Dr Pena suggested PGS and gave us great peace of mind when considering another round of IVF which seemed overwhelming at the time (after a miscarriage).
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Jessica Castro)
Always upbeat, professional, compassionate & informative. She was always one step ahead of me in terms of preparing my medicine orders and next steps. IUI IVF etc is a lot to process and she simplified it well and always gave us peace of mind. Considering she deals w tons of patients I never felt like a number. The same goes for the Melville office, as I used both offices often over a 2 year period.
Describe your experience with RMA of New York - Long Island IVF.
Always upbeat, professional, compassionate & informative. I spent a majority of my office visits in the Melville office. Everyone was always kind, supportive. As important the office is very efficient which is helpful when you're going before your daily job every morning. It can be very stressful. The O-R staff is exceptional we were always in awe how well run (and clean) the O-R was. You would even get a big hello and a hug goodbye on days you were in the O-R, which is an overwhelming experience, so it is nice to feel that level of kindness.
Describe your experience with your monitoring appointments at RMA of New York - Long Island IVF.
Efficient & professional...always upbeat. 7am isn't an easy time for anyone, and the whole staff made it less stressful
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
We paid out of pocket and have paid appx $100K over a 2 year period. A portion of our IUI and meds the first year were covered under insurance but we met the lifetime cap rather quickly and have paid out of pocket majority of the time
10
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 33 - 34
4 IUI
Income $50K - $99K
Teacher
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Pena] explained step by step what to expect, how to move along through the process, and all possible tests that may be used/ordered. His bedside manner was great during exams, and he was thorough in explaining what he was doing, seeing, etc...He has been involved each step of the way; ordering and reviewing bloodwork, ultrasounds, medication, and any other needed tests and/or courses of treatment...
Long Island IVF is a comprehensive clinic that specializes in fertility services. Their practice has a number of fertility specialist on the staff to accommodate your needs, both personally and financially. They offer a wide range of locations, with various hours that work with your schedule. They are great at communicating necessary information from health care comcerns, to billing, to insurance and more with their patients...
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
Dr. Peña is a very knowledgeable professional in the field who is friendly and compassionate. He has been involved each step of the way; ordering and reviewing bloodwork, ultrasounds, medication, and any other needed tests and/or courses of treatment. His bedside manner and relatedness to patients is second to known. I feel confident in his care, and am grateful for the care he has provided me thus far.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Don't be afraid to ask questions, he's a wealth of knowledge.
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
Dr. Peña was personable from the first time my wife and I met him. He engaged us in some easy conversation before getting into the more technical aspects of treatment and the fertility process. He explained step by step what to expect, how to move along through the process, and all possible tests that may be used/ordered. His bedside manner was great during exams, and he was thorough in explaining what he was doing, seeing, etc.
Describe the protocols Joseph Pena used in your cycles at RMA of New York - Long Island IVF and their degree of success.
An initial ultrasound and bloodwork were done the 3rd day of each cycle. That same afternoon I was instructed when to begin clomid. The first two courses of clomid consisted of 1 pill a day for 5 days. The last two cycles consisted of 2 pills a day for 5 days. This medication was used to help stimulate follicle production. On day 10 of my cycles, I returned to the office for bloodwork and ultrasound to monitor hormone levels and check follicle growth. Each cycle, I returned every 1-3 days to repeat bloodwork and ultrasound, receiving instructions as when to return the same afternoon. Typically, I would go in for three visits to monitor prior to having the IUI. We chose to use only one donor specimen per cycle, as the cost was very expensive. The morning of insemination, we would go in and identify the donor specimen and allow time for it to thaw. After approximately 30 minutes, we would go to an exam room with the specimen and the doctor where insemination occurred. The procedure itself lasted approximately 10 minutes, between insertion of the speculum, swabbing of the cervix, and injection of the specimen through a catheter. The doctor was sure to describe each step of the procedure, checking in with me often to make sure I was okay. After waiting several minutes, I was free to go about my day. Two weeks later, I returned to the office for a pregnancy test. The first three tries yielded negative results. The fourth try, with a new donor yielded a positive result. After the very first IUI, I returned to the office for blood work a week later to check my progesterone level. At that time, I was prescribed progesterone suppositories to use three times a day. I continued using the progesterone folllwing each IUI as directed by the doctor.
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Jess)
Jess has been phenomenal since day one. She has helped my wife and I understand the process each step along the way, answering any and all questions, and returning both emails and phone calls in a very timely manner. She has been a liaison between the doctor and myself, as well as the rest of the staff at the clinic myself. She is the one that calls me with results following bloodwork and ultrasound, providing instructions as to how to proceed. Jess is compassionate and caring, and very supportive of the emotional rollercoaster this process is. We are so grateful to have had Jess by our side throughout this experience. The rest of the nursing staff has been equally as phenomenal, from the phlebotomist, to the ultrasound techs, to the office manager and everyone in between.
Describe your experience with RMA of New York - Long Island IVF.
Long Island IVF is a comprehensive clinic that specializes in fertility services. Their practice has a number of fertility specialist on the staff to accommodate your needs, both personally and financially. They offer a wide range of locations, with various hours that work with your schedule. They are great at communicating necessary information from health care comcerns, to billing, to insurance and more with their patients. In addition to offering fertility services, they offer informational sessions, and support groups. They're compassionate to their patient's individual needs, and willing to work with them to ensure the best care that they can.
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
Out-of-pocket fees for insemination, with washing of the donor specimen, and all bloodwork and ultrasounds needed in between cost approximately $2,000. The thawing process of the specimen was $100 per cycle perio. With insurance, there was still a thawing fee of $100, however office visits simply cost me my insurance co-pay. My insurance covered the actual insemination.
10
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 33 - 34
1 IUI
2 IVF
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Whenever I had a question and emailed him [Dr. Pena] , he either called me or emailed me back within a couple of hours. This has even occurred after receiving an email that he was out of the office...He would always start off with the statistics so we could fully understand what to expect and then would always take the time to answer our questions. I was unable to monitor in his office because of my work schedule but I was aware that he was fully involved in my monitoring and treatment. Whenever I had a question outside of the office, I would email him and would usually receive an answer before the end of the night. Sometimes if these questions came really late I would notice the next morning that he would answer at all hours of the night. It was very helpful knowing that we had somebody who was knowledgeable to help us through this process...
The clinic (Long Island IVF) is very convenient with locations all over Long Island. It was nice to know that I did not have to worry about being late for work because Dr. Pena's office did not open until 7. I was able to go to the Melville office for my monitoring and all the staff in both locations was helpful and understanding...Joanne also showed us where the injections were to go, how to do it and when to do them. She [nurse Joanne] also informed us that the injectable medication was able to be mixed together so we only had to give 1 shot a night. She was always very cheerful and I felt that she was always there for me...
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
Dr. Pena is very knowledgeable within this field. After my gynocologist suggested that my husband and I go to Dr. Pena, we immediately began to do our research and had found many positive things said about him as well as seeing how successful he had been with his patients. This was my husband and I's first time going through this and Dr. Pena would answer any questions we had. He would always start off with the statistics so we could fully understand what to expect and then would always take the time to answer our questions. I was unable to monitor in his office because of my work schedule but I was aware that he was fully involved in my monitoring and treatment. Whenever I had a question outside of the office, I would email him and would usually receive an answer before the end of the night. Sometimes if these questions came really late I would notice the next morning that he would answer at all hours of the night. It was very helpful knowing that we had somebody who was knowledgeable to help us through this process. He understood our urgency and desire to get pregnant and made us feel that there was no way that it would not happen.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
He is a statistics doctor first off but he is caring and willing to talk you through any questions you may have.
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
Dr. Pena always treated me like a human. He is very good with the statistics but will also talk to you like a human and answer all of your questions. Whenever I had a question and emailed him, he either called me or emailed me back within a couple of hours. This has even occurred after receiving an email that he was out of the office.
Describe the protocols Joseph Pena used in your cycles at RMA of New York - Long Island IVF and their degree of success.
We did several rounds of Clomid with being told when to have intercourse. We also did 1 round of Clomid with IUI cycles. When it came time for our second IUI, we did come across an issue and Dr. Pena pointed us in the right direction and set up a plan for this to not occur again. We didn't want to continue this route and asked to start IVF. After having a polyp removed, we began IVF treatment with a serious of shots, followed by a trigger shot and progesteron in oil shots. This all led up the retrieval of 8 eggs. 7 of those eggs matured and 4 fertilized. We did use 1/2 ICSI on this cycle. We did a day 5 transfer of 1 embryo and unfortunately, the other embryo's did not survive to be frozen. We did not receive the news we had been hoping for with this cycle and we had a ton of questions. Dr. Pena was understanding and very accommodating as he changed around his schedule to meet with us when we were both going to be home from work. During that visit, we really felt like he was talking to us and was completely understanding with all of our questions and frustrations that non of the other embryo's were able to be frozen. During this appointment, Dr. Pena also offered us and told us all about PGS testing with the downside of having to wait several months. He explained that it was our decision and understood completely when we said that we wanted to wait on the testing to hit the ground running over the summer since I am a teacher and won't have to worry about working while trying again. We had to begin the whole process all over again. This time Dr. Pena changed one of the injectable medications but it was the same process as last time. This cycle we chose for all ICSI and that we wanted to put in 2 embryos no matter what day it was. This time they were able to retrieve 9 eggs. 7 of the matured and fertilized. We again had a day 5 transfer of 2 embryos and found out the following day that we still had 2 more that could be frozen. We are currently 7 weeks pregnant still under Dr. Pena's care.
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Joanne Cutolo)
Joanne was also very helpful and would answer any questions my husband and I had. She took the time to sit with us to go over all of the paper work as well as the plan that Dr. Pena had written up. Joanne also showed us where the injections were to go, how to do it and when to do them. She also informed us that the injectable medication was able to be mixed together so we only had to give 1 shot a night. She was always very cheerful and I felt that she was always there for me.
Describe your experience with RMA of New York - Long Island IVF.
The clinic (Long Island IVF) is very convenient with locations all over Long Island. It was nice to know that I did not have to worry about being late for work because Dr. Pena's office did not open until 7. I was able to go to the Melville office for my monitoring and all the staff in both locations was helpful and understanding.
Describe your experience with your monitoring appointments at RMA of New York - Long Island IVF.
It was convenient because of all the locations around Long Island because they all opened at different times. I was unable to monitor at Dr. Pena's office because I would be late for work if that was the case so I went to the Melville office. They took you on a first come first serve basis and knew that most of us were there that early so we could get to work on time. The staff was always on time and I never had to worry about being late for work. They often opened the doors a little early while they got set up for the day so we did not have to stand outside in the heat or the cold.
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
I am very fortunate as my insurance considered Long Island IVF a "Center of Excellence" and I am covered up to 50k. The financial coordinator was very helpful with us setting up our accounts with our insurance as well as answer questions we had had about costs of procedure from our insurance and the price that they charge my insurance for freezing both sperm and embryos. I only needed to pay the co-pays for the medication.
10
Doctor
Joseph Pena
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 32
2 IUI
Unexplained
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
As a patient, I knew I was under good care with Dr. Pena. He is extremely knowledgeable and confident in what he does. I was happy with his bedside manner and the way I was treated, and he was always very warm to my husband as well...He explained everything thoroughly, answered all questions and provided literature. He was warm and spoke in a manner that was inviting and not intimidating...
My nurse that I dealt with primarily at the West Islip office [Long Island IVF], Jess was very nice, always smiling and always reliable to call with results. She knew I was a night shift worker, so would give me a heads up to call times since I had to go straight from work many days to the office in the morning. She would always ask if I had questions...
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
As a patient, I knew I was under good care with Dr. Pena. He is extremely knowledgeable and confident in what he does. I was happy with his bedside manner and the way I was treated, and he was always very warm to my husband as well.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
I would tell a prospective patient that they will be in good hands, and that Dr. Pena will answer any and all questions for you during your first consultation. He makes it known that he is there for you along the way to answer any questions that you may have. You will have a doctor that is on your side and rooting for you.
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
Dr. Pena took the time to have a detailed discussion with my husband and I prior to the start of treatment. He explained everything thoroughly, answered all questions and provided literature. He was warm and spoke in a manner that was inviting and not intimidating. When we had our last appointment at week 7 of my pregnancy, my husband and I felt that he was genuinely happy for us. ( I am now 10 weeks.) It is easy to tell that Dr. Pena enjoys doing what he does.
Describe the protocols Joseph Pena used in your cycles at RMA of New York - Long Island IVF and their degree of success.
We were diagnosed with "unexplained infertility" I went through 2 cycles of IUI. The first was completely negative. I am now 10.5 weeks pregnant. I took 2 rounds of clomid 100mg PO for 5 days. I had blood work and sono my first round with a trigger shot of ovidrel, and then the second round I had blood work and sono more frequently which is what I believe led to a positive test. I used the trigger shot as well for my second IUI.
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Jess )
My nurse that I dealt with primarily at the West Islip office, Jess was very nice, always smiling and always reliable to call with results. She knew I was a night shift worker, so would give me a heads up to call times since I had to go straight from work many days to the office in the morning. She would always ask if I had questions.
Describe your experience with RMA of New York - Long Island IVF.
The only issue I had with the office was for my first cylce and obtaining my ovidrel injection. It was never approved on time from the outside pharmacy, and I was not sure when I would need it by. The day I was told to take it, I still did not have it, so they had to provide me with a pharmacy in Brooklyn who would deliver the injection to me that night, but I had to pay out of pocket. Being new to the process, I was not well enough informed on being prepared with the injection. For me, this was very stressful because I had to call the on-call nurse, as it was a saturday because I was not called back like I was told I was going to be after they placed the RX for me. When I called the pharmacy they had no e-script for my injection. Eventually it was all taken care of, and I got my shot on time, but someone definitely dropped the ball there.
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
Everything was pretty much covered under my insurance except. I had to pay co-pays and double co-pays if I had labs and sono on the same day.
What specific things went wrong at RMA of New York - Long Island IVF?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at RMA of New York - Long Island IVF.
As i stated in my prior post, my first IUI cycle, I had issues getting my Ovidrel. This was a mistake on in the Melville office as we are sent there on weekends for labs and sono. My ovidrel was never approved on time, so they were supposed to call in the script to a pharmacy in Brooklyn that delivers. That was never done and I had to call the on-call nurse that afternoon to have them make sure it was ordered so I could have my ovidrel from that night.
10
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2016, Successful
NPS
10
NPS
10
Age 33 - 36
1 IUI
Unexplained
Income $100K - $199K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Pena was very invested in my success... He was so kind and explained things thoroughly. He laughed with us and helped discuss our next steps if our last try didn't work...Ask questions. If you don't understand what is expected you may delay your process. He is very patient and will answer those questions whenever you need them answered...
Karen [At Long Island IVF West Islip] was the best nurse. She was concerned for me and wanted my success. I wish she was still around but from what I understand she switched positions. I didn't have much of a relationship with the other nurses because I only saw them a few times. They were just ok... I wish they had appts for monitoring rather than first come first served. It's hard to do that with work. My old job understood but my new one will not be. Especially if they are running late it makes you so late for work...
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
Dr Pena was very invested in my success. That's why I am currently going back to try for my second child.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Ask questions. If you don't understand what is expected you may delay your process. He is very patient and will answer those questions whenever you need them answered.
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
He was so kind and explained things thoroughly. He laughed with us and helped discuss our next steps if our last try didn't work.
Describe the protocols Joseph Pena used in your cycles at RMA of New York - Long Island IVF and their degree of success.
Before beginning treatments, you have a checklist of things you need to do. He wants to make sure you have a good pap and breast exam for your protection. Spouse needs a semen analysis (I have heard people going through treatments at another facility and never get an analysis to see if that was the problem which is ridiculous to me). I had a femvue test that checked that my tubes were clear. When he clears you to begin, you can start when your next cycle begins. Here was my procedure: I don't remember doses but this was my treatment. Call day 1 of cycle Go in day 3 for blood and sono Not sure what day I began clomid but I was on it for 5 days I think. Go in for blood and sono day 10. I needed progesterone supplements each cycle starting the day after my iui. And every day until I got my period or when I got pregnant I used it until appx week 10. Keep going in for blood and sono to see when ovulation will occur. When the follicle is mature, they tell you when to take the trigger shot. Take the trigger shot the night before ovulation. Go in the day of ovulation and hand in sperm specimen. They wash it and prepare it for insemination. If your ovulation didn't occur just yet you go in for a second iui the next day. I got pregnant after a two day insemination, which was hard with work but I had an understanding workplace at the time.
Describe your experience with the nursing staff at RMA of New York - Long Island IVF.
Karen was the best nurse. She was concerned for me and wanted my success. I wish she was still around but from what I understand she switched positions. I didn't have much of a relationship with the other nurses because I only saw them a few times. They were just ok.
Describe your experience with RMA of New York - Long Island IVF.
I wish they had appts for monitoring rather than first come first served. It's hard to do that with work. My old job understood but my new one will not be. Especially if they are running late it makes you so late for work.
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
I had to pay 3 copays often. Bloodwork, sono, dr visit. But I'm thankful my ins covered the procedures.
10
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2013 - 2016, Successful
NPS
10
NPS
10
Age 32 - 35
3 IUI
2 IVF
Unexplained
Income $200K - $499K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
This is my second active pregnancy with Dr. Pena. Both times, I have felt comfortable and I always knew that I was receiving the proper care with Dr. Pena. What really amazed me, was how quickly he would respond ANY TIME I emailed or called him (and I did that frequently)..wether it was a holiday or a day off, he always returned my calls. He answered every question I have ever had, and I loved how he would always give me analogies that really explained the situations. He didn't use the "technical/confusing terms" he always brought it to my level and I always felt comfortable...
Jess [at Long Island IVF West Islip] was an avid communicator as well. She responded quickly with all of my questions and really served as a person I could lean on and trust throughout this emotional rollercoaster of a ride. I will miss seeing her in the mornings, and I highly recommend her to anyone!...
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
This is my second active pregnancy with Dr. Pena. Both times, I have felt comfortable and I always knew that I was receiving the proper care with Dr. Pena. What really amazed me, was how quickly he would respond ANY TIME I emailed or called him (and I did that frequently)..wether it was a holiday or a day off, he always returned my calls. He answered every question I have ever had, and I loved how he would always give me analogies that really explained the situations. He didn't use the "technical/confusing terms" he always brought it to my level and I always felt comfortable.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Dr Pena is extremely knowledgeable and professional. Trust his guidance-he is working on your side to help YOU, and you are not just a number to him! He truly shows compassion and passion for what he does, and he is always there for you!
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
Dr Pena has always made me feel comfortable and at ease. He ALWAYS answered any email or phone call in an extremely timely manner, and he had a way with words. He truly made my experience a positive one, and as emotional as this experience is, if it wasn't for Dr. Pena, I wouldn't be able to get through it all.
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Jessica)
Jess was an avid communicator as well. She responded quickly with all of my questions and really served as a person I could lean on and trust throughout this emotional rollercoaster of a ride. I will miss seeing her in the mornings, and I highly recommend her to anyone!
Describe your experience with RMA of New York - Long Island IVF.
I dont have many weaknesses about this clinic. My only negative is that I start my workday at 7:10am, and sometimes monitoring is difficult for me, as I usually have to take a 1/2 day of work, BUT, on the flip side...having Dr Pena do the ultrasounds as opposed to a sono tech, really shows how much he cares about his patients.
Describe your experience with your monitoring appointments at RMA of New York - Long Island IVF.
It was a well oiled machine. Again, the only drawback was waiting in the morning, but then again, its because my work day starts so early. The staff always worked hard at getting me in and out :)
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
Insurance covered most of the costs...we have paid between $1,000 at the most
10
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
10
NPS
10
Age 33 - 34
3 IUI
2 IVF
Unexplained
Income $100K - $199K
Teacher
1st of 5 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Pena] was so good at explaining everything to me and i can tell he tailors his ways to each of his patients. I wanted to move fast and be aggressive with treatment and he knew I could handle it and I had the insurance to back it all up and he moved right along with what I wanted. He was exceptional and it was so easy to communicate with him. As smart as he is he's a great nice down to earth guy!...
They [Long Island IVF West Islip] are a big practice, they have nice early hours and a bunch of different locations so you can go to other offices depending on where you work, etc. all the doctors are great because you will see different ones for different preocefures. Some people don't like that but I was completely fine with it, they are all excellent. I truly loved every doctor I worked with...
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
He was unbelievable, the best fertility doctor. So smart and knowledgeable and willing to answer all of my questions. He was so good at explaining everything to me and i can tell he tailors his ways to each of his patients. I wanted to move fast and be aggressive with treatment and he knew I could handle it and I had the insurance to back it all up and he moved right along with what I wanted. He was exceptional and it was so easy to communicate with him. As smart as he is he's a great nice down to earth guy!
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Stick with him, he will get you pregnant. He has a great success rate and he's smart and understanding. He truly cares about his patients.
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
He was wonderful and answered all my questions. He took phone calls, wrote back emails, called me even if I didn't call him to check back in with me.
Describe the protocols Joseph Pena used in your cycles at RMA of New York - Long Island IVF and their degree of success.
After all preliminary testing and blood work we did an IUI, a natural one with no drugs (something I wanted) to see how my body would work on S. Irnsl cycle. I had a chemical. Following that we did 2 more iuis both with clomid and both were negative. After 3 iuis total I told him I wanted to move on to ivf, I had the insurance that would cover it all. We did an egg retrieval and a fresh transfer of one day 5 embryo and I had a chemical. We then did another fresh cycle and transferred two fresh day 3 embryos and I had a chemical. Next we did a Third transfer, frozen this time with two day 3 embryos and I had a negative result. Lastly we did a fourth frozen transfer with two day 5 embryos which resulted in my singleton live birth. So 4 ivf transfers total.
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Karen Froelich)
Karen Froelich was the best nurse I've ever had, organized compassionate, very smart and I loved working with her. Almost all the other nurses were incredible too. I probably only had one nurse in the OR who I had a problem with. Everyone else wAs fantastic.
Describe your experience with RMA of New York - Long Island IVF.
They are a big practice, they have nice early hours and a bunch of different locations so you can go to other offices depending on where you work, etc. all the doctors are great because you will see different ones for different preocefures. Some people don't like that but I was completely fine with it, they are all excellent. I truly loved every doctor I worked with.
Describe your experience with your monitoring appointments at RMA of New York - Long Island IVF.
Monitoring was great if you went early you can essentially be first every time and be in and out with no wait if you get to the location of monitoring FIRST and wait in line to sign in first. As an early morning teacher st a high school I had no choice but to go in extremely early and wait in dark parking lot for them to open to make sure I would get in first. But if you want a baby and have to work super early you do what you have to do.
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
It was all covered by my Empire NYSHIP health insurance.
10
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
7
NPS
7
Age 36
3 IUI
Latinx
Income $100K - $199K
Only Doc Seen
IVF With Other Docs
Neutral
Neutral
Successful
He [Dr. Pena] is a great listener and a good communicator. He has a great memory and he reminds of your own comments made in previous appointments and that makes you feel good. In a way it reassures you that he is listening to everything you are sharing during each visit...Whenever I had a follow up question, I would simply email him and he will always get back to me within the same day or the following day...
They [Long Island IVF West Islip] open in the very early hours of the days. This allows you to be able to get any type of treatment prior to you going to work which is a plus. Develop a relationship with the staff so that it doesn't feel like you are just another person or person "X" going through this process. It can get monotonous and they move people in and out the rooms very quickly. Take charge of your own infertility experience and develop relationships with the staff. This will help you cope better with the process, the staff gets to know you, and you will feel more comfortable every time you visit...
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
Even though I did not get you see Dr. Pena every time I visited the clinic, I knew I could always count on him. Whenever I had a follow up question, I would simply email him and he will always get back to me within the same day or the following day.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Ask as many questions as you need until you fully understand the process. As a new prospect, it is very common for you not to grasp the entire process in one visit. If you cannot think of all your questions during the time of your visit, ask Dr. Pena for his email address so that he can provide you with guidance via email.
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
he is a great listener and a good communicator. He has a great memory and he reminds of your own comments made in previous appointments and that makes you feel good. In a way it reassures you that he is listening to everything you are sharing during each visit.
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Phil)
she was very patient and returned all my calls in a timely manner.
Describe your experience with RMA of New York - Long Island IVF.
They open in the very early hours of the days. This allows you to be able to get any type of treatment prior to you going to work which is a plus. Develop a relationship with the staff so that it doesn't feel like you are just another person or person "X" going through this process. It can get monotonous and they move people in and out the rooms very quickly. Take charge of your own infertility experience and develop relationships with the staff. This will help you cope better with the process, the staff gets to know you, and you will feel more comfortable every time you visit.
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
I don't remember, sorry.
7
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2010, Successful
NPS
10
NPS
10
Age 33
1 IUI
Anovulation
Unexplained
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Pena] explained everything to my husband and I and addressed all of our concerns. At a time when I felt lost and alone he gave me hope....he assured me that I was not responsible for my miscarriage, that I would have another baby and he was right! He laid down some hard truth for me, but I abided by his orders and the results were my beautiful son. Dr. Pena is an excellent doctor, extremely knowledgeable in his field and someone you want on your "team" when it comes to the game of fertility...
The [Long Island IVF West Islip] clinic was great! The office was clean, organized, short wait times...The nurses and staff were just amazing! So caring, so happy for me and so accommodating and quick with call backs and fielding numerous questions...Dr Pena used a clomid cycle, sonograms and an Ovidrel trigger prior to IUI. After my test came back, I was placed on Progesterone suppositories and estrogen until I was released to my OB GYN...
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
Dr Pena came into my life at a time when I was full self doubt and sadness. I had 3 years of secondary infertility and a miscarriage 6 months prior to meeting with him. He was the answer to my prayers. I immediately was drawn to how educated and articulate he was. He explained everything to my husband and I and addressed all of our concerns. At a time when I felt lost and alone he gave me hope....he assured me that I was not responsible for my miscarriage, that I would have another baby and he was right! He laid down some hard truth for me, but I abided by his orders and the results were my beautiful son. Dr. Pena is an excellent doctor, extremely knowledgeable in his field and someone you want on your "team" when it comes to the game of fertility. I highly recommend him.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Listen to what he tells you, even if it is harsh or hits a nerve.....he is telling you what you need to do to get the outcome you want. No one likes to hear what they already know deep down inside, the truth can hurt but it can also lead to your hopes and dreams.....
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
Dr Pena was extremely thorough with laying out our options. He articulated everything that needed to be done and all options were laid out for us in an orderly manner. We were then able to make an informed decision. Dr Pena was always available to us for any questions we had and answered them promptly and kindly. He treated me with respect and reassured me when i presented to him my fears and doubts.
Describe the protocols Joseph Pena used in your cycles at RMA of New York - Long Island IVF and their degree of success.
Dr Pena used a clomid cycle, sonograms and an Ovidrel trigger prior to IUI. After my test came back, I was placed on Progesterone suppositories and estrogen until I was released to my OB GYN
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Nancy)
The nurses and staff were just amazing! So caring, so happy for me and so accommodating and quick with call backs and fielding numerous questions
Describe your experience with RMA of New York - Long Island IVF.
The clinic was great! The office was clean, organized, short wait times
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
My costs were approximately 2500
10
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Successful
NPS
9
NPS
10
Age 35 - 38
3 IUI
European
Income $200K - $499K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I actually did refer my best friend to Dr. Pena! He is knowledgable and provided me and my husband with all the information we needed, whether it was good or bad. He answered my questions and concerns. We have had success twice now...Ask what you need and want to ask, he will provide you with the information and clarify if you need it...options were given according to test results and doctor's recommendations.
[RMA Long Island IVF] Followed Covid-19 protocols; clean environment; great communication. Phone calls were always returned quickly, concerns were addressed and options were given according to test results and doctor's recommendations...Both [nurses] Jessica and Alexis are wonderful. They made me feel so comfortable, like they had been my friends for years. During a process like this, I found this to be absolutely necessary and their kindness, professionalism and knowledge put me at ease immediately.
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
I actually did refer my best friend to Dr. Pena! He is knowledgable and provided me and my husband with all the information we needed, whether it was good or bad. He answered my questions and concerns. We have had success twice now!
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Don't be shy. This is your body and the future of your family. Ask what you need and want to ask, he will provide you with the information and clarify if you need it.
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
The staff always called when they said they would. No one rushed me off the phone or out of the office. All of my questions were answered in detail. Everyone in the office was consistently friendly.
Describe the protocols Joseph Pena used in your cycles at RMA of New York - Long Island IVF and their degree of success.
I am on thyroid medication because my numbers were off. I also took Clomid for 5 days during my cycle and used Ovidrel as a trigger shot to time my ovulation. We used semen collection from my husband for an IUI.
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Jessica Castro and Alexis Rogers)
Both Jessica and Alexis are wonderful. They made me feel so comfortable, like they had been my friends for years. During a process like this, I found this to be absolutely necessary and their kindness, professionalism and knowledge put me at ease immediately.
Describe your experience with RMA of New York - Long Island IVF.
Followed Covid-19 protocols; clean environment; great communication. Phone calls were always returned quickly, concerns were addressed and options were given according to test results and doctor's recommendations.
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
Mostly covered by insurance just paid either $25 or $50 copays for sonograms, medications and IUI procedure.
9
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Successful
NPS
9
NPS
9
Age 27 - 31
2 IUI
1 IVF
1 Embryo Freezing
PCOS
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Peña always knew who I was and my case. He has great recall and is engaging...I felt well taken care of and I always knew what to expect. dr. Peña was confident with whatever we were proceeding forward with and was always honest in his opinions. He has never had an issue getting me pregnant, and even with a miscarriage I knew he would get us pregnant again...Ask any questions you have, he always takes time to answer
The office [of Long Island IVF] is clean and homey. They run in a timely manner and are very personable. I like that it is not a large factory. They run in a predictable way, which is very comforting with all the uncertainties of IVF...Monitoring occurs in a certain window of time in the morning. Each patient is taken back based on time of arrival for blood and US (if that’s what you are there for)...I cannot say enough about Jessica Castro. She is caring, compassionate, punctual and knowledgeable. She makes you feel at ease with whatever you are facing. She always answers emails/calls and is always on time with medication orders. She is the best out there !
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
I felt well taken care of and I always knew what to expect. dr. Peña was confident with whatever we were proceeding forward with and was always honest in his opinions. He has never had an issue getting me pregnant, and even with a miscarriage I knew he would get us pregnant again.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Ask any questions you have, he always takes time to answer
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
Dr. Peña always knew who I was and my case. He has great recall and is engaging.
Describe the protocols Joseph Pena used in your cycles at RMA of New York - Long Island IVF and their degree of success.
Low dose, long stim period with follistim and gonal f because of my PCOS to prevent OHSS. This resulted in 13 eggs retrieved, 12 mature, 11 fertilized and 5 blastocysts
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Jessica Castro )
I cannot say enough about Jessica Castro. She is caring, compassionate, punctual and knowledgeable. She makes you feel at ease with whatever you are facing. She always answers emails/calls and is always on time with medication orders. She is the best out there !
Describe your experience with RMA of New York - Long Island IVF.
The office is clean and homey. They run in a timely manner and are very personable. I like that it is not a large factory. They run in a predictable way, which is very comforting with all the uncertainties of IVF.
Describe your experience with your monitoring appointments at RMA of New York - Long Island IVF.
Monitoring occurs in a certain window of time in the morning. Each patient is taken back based on time of arrival for blood and US (if that’s what you are there for).
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
My insurance covers $5k per year with 80/20 coverage. Between my 2015/2016 and current 2019 treatments my cost all together have been roughly $7k
Describe Joseph Pena's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York - Long Island IVF.
Dr. Peña is very strongly for single embryo transfer in my case sec to age and health
9
Doctor
Joseph Pena
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 37 - 38
1 IUI
1 IVF
1 Egg Freezing
PCOS
European
Income $100K - $199K
1st of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
From the very beginning, through negative tests, chemical pregnancy and a miscarriage, he [Dr. Joseph Pena] always remained hopeful yet without giving false hope is that makes sense. He knew what to say and how to say it. He is compassionate and forthright, I trusted him every step of the way...He made a point to speak to you as a human being and not just another patient...Trust him, ask questions and take notes. The information is very overwhelming to take away and if you keep notes, it will benefit you when you get home.
The staff and Dr. Pena [at Long Island IVF] are wonderful, thorough and reliable. However, always be prepared to wait in the morning or monitoring hours, try to get there first thing in the morning. You always leave the office feeling cared for and important to them...Jess, Erika, Midge [nurses at Long Island] and everyone in the West Islip office goes above and beyond for their patients. They communicate well and are always willing to help in any way possible.
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
From the very beginning, through negative tests, chemical pregnancy and a miscarriage, he always remained hopeful yet without giving false hope is that makes sense. He knew what to say and how to say it. He is compassionate and forthright, I trusted him every step of the way.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Trust him, ask questions and take notes. The information is very overwhelming to take away and if you keep notes, it will benefit you when you get home.
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
He made a point to speak to you as a human being and not just another patient.
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Jess Castro)
Jess, Erika, Midge and everyone in the West Islip office goes above and beyond for their patients. They communicate well and are always willing to help in any way possible.
Describe your experience with RMA of New York - Long Island IVF.
The staff and Dr. Pena are wonderful, thorough and reliable. However, always be prepared to wait in the morning or monitoring hours, try to get there first thing in the morning. You always leave the office feeling cared for and important to them.
Describe your experience with your monitoring appointments at RMA of New York - Long Island IVF.
It would become a bit overcrowded time to time. Personally I had to sneak out of work to get there but I understand for moat people the hours are excellent. Overall, I have no complaints.
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
I only had some co-pays here and there.
Describe Joseph Pena's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York - Long Island IVF.
He did not which I appreciate because my husband and I were only wanting to transfer one at a time and we never felt pressure otherwise.
10
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
9
NPS
10
Age 30
2 IUI
Income $100K - $199K
Teacher
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. Pena is extremely Interested in helping you extend your family and giving you the results you are hoping for. At the first appointment dr Pena explained to us the process and really got to know us as people rather then patients. He was extremely easy to talk to and made the entire process one to look forward to. After the first negative pregnancy test dr Pena adjusted the clomid and helped to get a positive pregnancy test!...
Morning monitoring hours [at Long Island IVF] can be a little crowded causing big wait time...Absolutely love the nurses at the office. Very caring and genuinely care about how your doing through the process. Make you feel like they are more then just a doctor calling with information...Our insurance was excellent. Some charges that came up that I wasn't aware I would have to pay...
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
Dr Pena was great! Very knowledgeable and easy going. Makes you feel comfortable while in the office and exam room. Dr. Pena is extremely Interested in helping you extend your family and giving you the results you are hoping for. At the first appointment dr Pena explained to us the process and really got to know us as people rather then patients. He was extremely easy to talk to and made the entire process one to look forward to. After the first negative pregnancy test dr Pena adjusted the clomid and helped to get a positive pregnancy test!
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Trust in him and his knowledge
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
He was very personable with me
Describe the protocols Joseph Pena used in your cycles at RMA of New York - Long Island IVF and their degree of success.
We used clomid first time 1 pill 5 days prior producing 7-9 enormous follicles. Trigger shot the night before and back to back iui. Negative pregnancy test. Second Time an adjusted dose of clomid once every other day 3 days. Giving 2-3 follicles. Trigger shot and single iui with a positive pregnancy test and twins!
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Jessica )
Absolutely love the nurses at the office. Very caring and genuinely care about how your doing through the process. Make you feel like they are more then just a doctor calling with information
Describe your experience with RMA of New York - Long Island IVF.
Morning monitoring hours can be a little crowded causing big wait time
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
Our insurance was excellent. Some charges that came up that I wasn't aware I would have to pay.
9
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 31 - 32
3 IUI
Recurrent Pregnancy Loss
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Pena] remembered personal things about us as a couple and would always get back t our calls and emails no matter what time of day, and once even when he was on vacation!...Our first consultation made us feel like we were finally moving in the right direction. We had a plan, and even did a few things ahead of what was needed in case we moved to the next step nothing would hold us back. We wouldn't have thought of any of it. Dr. Pena gets back to you right away, anytime and anywhere. I am currently 39 weeks pregnant and had a question for him and was answered back right away. I was released as his patient at 12 weeks and still have reached out for advice and received it...
[The Long Island IVF West Islip clinic] Staff was amazing. Prepare to wait at times, but I was able to make my appointments early enough to make it to work without a problem...[Nurses are] Amazing. Never made you feel bad for asking multiple questions multiple times a day. She encouraged them and really was compassionate...
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
Our first consultation made us feel like we were finally moving in the right direction. We had a plan, and even did a few things ahead of what was needed in case we moved to the next step nothing would hold us back. We wouldn't have thought of any of it. Dr. Pena gets back to you right away, anytime and anywhere. I am currently 39 weeks pregnant and had a question for him and was answered back right away. I was released as his patient at 12 weeks and still have reached out for advice and received it.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Know that you are in the right place
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
He remembered personal things about us as a couple and would always get back t our calls and emails no matter what time of day, and once even when he was on vacation!
Describe the protocols Joseph Pena used in your cycles at RMA of New York - Long Island IVF and their degree of success.
We ruled out all reasons for my recurrent pregnancy losses first by doing blood tests and other tests... Then we moved forward with iui once I felt like it was taking too long to get pregnant. I got pregnant on the third try and have so far had a very successful pregnancy. I was monitored the whole 12 weeks and then released to my obgyn
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Jessica )
Amazing. Never made you feel bad for asking multiple questions multiple times a day. She encouraged them and really was compassionate.
Describe your experience with RMA of New York - Long Island IVF.
Staff was amazing. Prepare to wait at times, but I was able to make my appointments early enough to make it to work without a problem
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
Less than expected, but not sure of total. It was over a period time so costs were spread out
10
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2016, Successful
NPS
10
NPS
10
Age 32 - 35
3 IUI
2 IVF
Male Factor
Income $100K - $199K
Investment Banker
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Every time my husband and I met with Dr. Pena he went into full detail and explained exactly what we would expect During our cycles I was happy to answer any questions that we ever had...Remain positive and know that you're in good hands. Dr. Pena and his staff guide you through the entire process with professionalism and care every step of the way
Dr. Pena [at Long Island IVF] is extremely professional and makes himself readily available with any questions, cares or concerns that either myself or my husband ever have....Jessica and the entire staff are always more than helpful. They go above and beyond to answe any questions or concerns I had along the way. The whole process can be stressful considering the delicacy and they truly make it as stress free as possible by always being readily available, caring and willing to guide you step by step along the way in the most delicate manner.
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
Dr. Pena is extremely professional and makes himself readily available with any questions, cares or concerns that either myself or my husband ever have.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
Remain positive and know that you're in good hands. Dr. Pena and his staff guide you through the entire process with professionalism and care every step of the way
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
Every time my husband and I met with Dr. Pena he went into full detail and explained exactly what we would expect During our cycles I was happy to answer any questions that we ever had
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Jessica Castro)
Jessica and the entire staff are always more than helpful. They go above and beyond to answe any questions or concerns I had along the way. The whole process can be stressful considering the delicacy and they truly make it as stress free as possible by always being readily available, caring and willing to guide you step by step along the way in the most delicate manner.
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
During my first cycle with my son in 2013. Most of my procedures was covered by insurance but Not all and no medication was covered. Out-of-pocket I spent approximately $10,000 or more During my 2nd/current IVF cycle almost all of the procedure and medication was covered by my new insurance. I spent only about $1600. For the freeze of my remaining embryos and some medication co-pays
10
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016, Successful
NPS
10
NPS
10
Age 31
Tubal Blockage
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Pena was very helpful when asking questions about the process. He would always take the time to call back immediately when asking questions. No matter the time, Dr. Pena would respond promptly to answer any questions I had. He also took the time to fully explain the process to me. Dr. Pena is also honest when it comes to expectations which is greatly appreciated when experiencing this process...
Long Island IVF is a great clinic- but be sure to ask questions because they have a lot of patients and don't always give you the full details- so do your research and be prepared to ask questions...
How was your experience with Joseph Pena at RMA of New York - Long Island IVF?
Dr. Pena is a great doctor who is there to answer questions any time of day! He is someone who you should feel completely comfortable with when it comes to choosing a doctor to help you on your infertility journey.
What's one piece of advice would you give a prospective patient of Joseph Pena at RMA of New York - Long Island IVF?
I would say to ask as many questions as you feel you need to in order to understand this process. In terms of a doctor- patient relationship, he does a wonderful job of explaining things in non- medical terms which is sometimes very helpful as a patient.
During treatment, were you treated like a number or a human with Joseph Pena at RMA of New York - Long Island IVF?
Dr. Pena was very helpful when asking questions about the process. He would always take the time to call back immediately when asking questions. No matter the time, Dr. Pena would respond promptly to answer any questions I had. He also took the time to fully explain the process to me. Dr. Pena is also honest when it comes to expectations which is greatly appreciated when experiencing this process.
Describe the protocols Joseph Pena used in your cycles at RMA of New York - Long Island IVF and their degree of success.
I did two egg retrievals in order to bank eggs for PGS testing. Both cycles, I was comfortable as he was sure to not overstimulate which can cause an over abundance of eggs. Both rounds of injections and both retrievals went smoothly.
Describe your experience with your nurse at RMA of New York - Long Island IVF. (Assigned nurse: Mary Ann)
Mary Ann was wonderful. She would respond to any questions I had promptly and was kind and compassionate as I went through this journey.
Describe your experience with RMA of New York - Long Island IVF.
Long Island IVF is a great clinic- but be sure to ask questions because they have a lot of patients and don't always give you the full details- so do your research and be prepared to ask questions.
Describe the costs associated with your care under Joseph Pena at RMA of New York - Long Island IVF.
Covered by insurance
10
Doctor
Joseph Pena
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York - Long Island IVF
West Islip
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5

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