MCRM Fertility

Shawnie is awesome. She always called with any results right when she said she would. She returns phone calls and messages in a timely manner. She’s very personable and easy to talk to. I never felt like I was asking a stupid question or that I was being a bother. She’s excellent and just a wonderful person

I have only communicated with her through email, but she is always prompt in responding back, and answers all my questions. She is always nice.

We've had three or four people answering our care questions during our treatment so far. One was very good, but just took a few days to reply. She made time for us to ask questions and always made us feel well informed about our results. Another would agree to meet at an appointment or while I was in the office would say they would find me or say they'd call in a specific timeframe -then I would find they were completely booked up with something else and they tend to overcommit- and would hear from them much later or days after planned time. It wasn't that big of a deal in the long run but at first was a little confusing. Care staff is mostly great. Direct care/scans/appointments have always been good with one exception. There was one appointment where plans changed for treatment and I was sent home without a clear idea of what was going on. Dr. Aubuchon wasn't involved in the appointment. I completed half of the appointment (a scan) and was sent to the waiting area. In the moment I was expecting to discuss and begin a treatment cycle during the last half of my appointment, and figured they were waiting for someone to be available for it. Instead of being called back for the rest of my appointment I was told to go home and wait for a call. I had questions for the person telling me to go home (like "What's going on?") but was told to wait for a call. This happened in the waiting room in front of other patients- no HIPAA stuff but kind of uncomfortable. I realized it was probably something with the scan that meant not going forward with the treatment. Later that night someone called and let me know that yes, they had found something on my scan earlier and we would have to wait for that to clear before proceeding with treatment. In hindsight it's not a big deal in the grand scheme of treatment :) sometimes these things come up, but it would have been good to know right then and there why I was being sent home so abruptly or at the very least "the doctor needs to look at something first" or something!

I’ve encountered a few of the nurse coordinators. All but one have been completely compassionate and amazing. These nurses are your lifeline, especially if your dr is not available for communication. Dr Alex is amazing in the regard to communication and listening. She knows her patients, you are never a number with her!

Leslie is quick to answer and is generally very friendly and has lots of knowledge. I really like that she explains things in detail when asked.

I have had a few different coordinators I have worked with along with nurses. Every single person I have worked with has been wonderful. We have had so many ups and down during our journey and when we would receive bad new of any kind the support the staff gave was top notch!

Leslie was very personable, but I had trouble actually getting answers to my questions about certain aspects of my care. When I inquired about the timing of HCG testing (which seemed quite early for IUI compared to what I've heard from other patients receiving similar treatment) she just told me that's the way they did it, and was not flexible with me about putting off testing a few extra days.

The nursing staff was typically very swift with their duties. Our care coordinator was also earning her nursing license and was limited with her schedule and availability when we would have questions and would often have another coordinator handle our needs.

Lindsay apparently is incompetent at her job and unable to keep up with the high workload. When I complained of my horrible pain and asked for guidance, she responded "office is closed on the weekends." The epitome of great health care!

I had 2 or 3 coordinators during my time w/ Dr. A. 1 for IUI, 1 for egg retrieval, and I think a third for embryo transfer (might have been the same as for egg retrival... I don't remember). They were all very compassionate and encouraging, and able to answer my questions and deal with my moodiness (yay hormones!).

Jen is very organized. She answers all of my questions promptly. She is great to work with and has been my coordinator for both retrieval’s I’ve had done with Dr. Ahlering.

Christina seems to care about her patients. She seems like a good person. I don’t have anything bad to say about her.

I have nothing but great things to say about Lindsay. When we found out I had zero normal embryos I could tell she was upset too. She made me feel like she genuinely cared that my heart was breaking. She followed up with me a few days later to make sure I was ok. It meant a lot to me that she did that.

Out primary nurse Christina is very sweet and caring she has talked to us about her infertility situation and has compassion for her patients. She is always on top of everything when we have done our IUI cycles and gets us the right medicine and has it sent to our pharmacy so its ready when we get there. She will email us periodically checking in on us and asking how we are, she is always a phone call or email away and answers quickly if we ever need anything. Ceara our PA that actually done our IUI transfers she is very sweet and caring as well. She explains the results of my husbands wash and how much sperm count he had left after the wash and takes her time and explains what she is about to do when she is doing the IUI and asks if I am alright while she is doing it.

I think my coordinator needed more help. I think she had too many patients at one time to keep track of.

Shawnie has been easy to communicate with, through the portal or phone. She has been there to support and comfort when I've needed. She's called when she said she would and has always answered my questions.

Christina was our coordinator and she was literally the best. I can’t tell you how many times i sent her portal messages with mine, and my wife’s MANY questions, and she was so quick to respond back, and keep us updated with everything. While in the office, she was very motherly towards us both, and wanted to make sure we knew the risks, and rewards of everything that we were wanting to do. It was a breath of fresh air

Jen Atkinson was my retrieval coordinator and she was amazing! She was super organized and would call me often to touch base. Love her. I actually miss her. Courtney Mitan was my transfer coordinator and she is so kind and compassionate. She constantly checked in on me to check how I was doing and always answered all 1,000 of my questions. She became a friend to me!

Christina Romacker is a fabulous fertility coach. She makes you feel like she has your back and you are her primary goal. She sent me a beautiful letter after our 4th failed IUI, it made me cry that she cared so much about us. It has been a little over a year since we have been in there and she called me to see how we were doing, to let us know that she was thinking about us and that she is rooting for us. She showed us so much compassion that made us feel like we were people, not just patients. She is amazing.

Shawnie was always helpful, caring and compassionate. She was very knowledgeable about process and procedures and all FDA regulations. She was patient with us when it was taking a very long time for our donor to get his things done, never did she rush us to get things done or pressure us in any way. It seemed like when we were at our lowest she knew how to make things a bit better.

Christina is the best! She was always so compassionate and helpful during stressful cycles. Even though we didn't have any success after 4 IUIs she still sends us emails asking how life is going and always reassuring us she's here for us. She is one of the reasons we will go back when we are ready.