Naval Medical Center Portsmouth

3 doctors work here

Rated 8
Strongly recommend: 60%Neutral: 20%Don't recommend: 20%8
60% strongly recommend
5 reviews
Operations
8
8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
6.4
6.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
9.2
9.2
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.6
7.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
6.6
6.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling is not offered
Genetic counseling is not offered
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Portsmouth
620 John Paul Jones Circle, Building 2, 4th Floor, 4CD
Portsmouth, VA 23708

5 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
0
NPS
2
Age 34 - 35
1 IUI
Poor Egg Quality
Unexplained
Latinx
Income $50K - $99K
2nd of 4 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I did several months of just Clomid, then several months of Letrozole for times intercourse [with Dr. Trimble Spitzer]. I then tried IUI’s, several on Letrozole with trigger shots. I would either have too many follicles or I would completely miss it and have to cancel the cycle or they would test my estrogen or uterine lining, so many issues...When I would explain my issues or concerns she would shrug them off and make it seem like I was wrong or crazy. When I mentioned a particular issue she said they would do anything differently with treatment. My new doctor now says I need to have surgery. They never performed any of my iui’s correctly, didn’t monitor correct or do the necessary bloodwork.
I did several months of just Clomid, then several months of Letrozole for times intercourse [at Naval Medical Center Portsmouth]. I then tried IUI’s, several on Letrozole with trigger shots. I would either have too many follicles or I would completely miss it and have to cancel the cycle or they would test my estrogen or uterine lining, so many issues. They also always timed my trigger shot & IUI incorrectly. They would do my shot and then within 24hrs sometimes less they would do my IUI...it’s supposed to be 36hrs after the shot!...Thelma [nurse] was always kind and very helpful.
How was your experience with Trimble Spitzer at Naval Medical Center Portsmouth?
I don’t think she really know what she’s doing in regards to infertility. When I would explain my issues or concerns she would shrug them off and make it seem like I was wrong or crazy. When I mentioned a particular issue she said they would do anything differently with treatment. My new doctor now says I need to have surgery. They never performed any of my iui’s correctly, didn’t monitor correct or do the necessary bloodwork.
What's one piece of advice would you give a prospective patient of Trimble Spitzer at Naval Medical Center Portsmouth?
Get a second opinion, ask questions, ask for procedures to be done correctly. Speak up for yourself!
During treatment, were you treated like a number or a human with Trimble Spitzer at Naval Medical Center Portsmouth?
Always rushed out, never listened to what I was saying or how I felt.
Describe the protocols Trimble Spitzer used in your cycles at Naval Medical Center Portsmouth and their degree of success.
I did several months of just Clomid, then several months of Letrozole for times intercourse. I then tried IUI’s, several on Letrozole with trigger shots. I would either have too many follicles or I would completely miss it and have to cancel the cycle or they would test my estrogen or uterine lining, so many issues. They also always timed my trigger shot & IUI incorrectly. They would do my shot and then within 24hrs sometimes less they would do my IUI...it’s supposed to be 36hrs after the shot!
Describe your experience with your nurse at Naval Medical Center Portsmouth. (Assigned nurse: Thelma)
Thelma was always kind and very helpful.
Describe your experience with Naval Medical Center Portsmouth.
They don’t do the correct testing. Mainly bloodwork, they don’t understand that the uterine lining needs to be thicker which is probably one of the reasons I miscarried. They need to monitor better and time injections much better. Otherwise it’s a complete waste!
Describe the costs associated with your care under Trimble Spitzer at Naval Medical Center Portsmouth.
Just paid for Sperm washing
What specific things went wrong at Naval Medical Center Portsmouth?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at Naval Medical Center Portsmouth.
Their procedures for IUI are all off. They also missed a huge scar tissue mass when they did my saline sonogram. My new doctor found it and now I need surgery to have it removed. I’ve wasted years with this doctor with horrible treatment protocols
NPS
0
Doctor
Trimble Spitzer
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
1 of 5
NPS
2
Clinic
Naval Medical Center Portsmouth
Portsmouth
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 32 - 33
2 Fertility Medications
Anovulation
PCOS
Uterine Fibroids
European
Income $0 - $49K
Teacher
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Spitzer] will answer your questions and concerns truthfully...on BC for 7 months while Diagnosed with stage 1 endometrial hyperplasia...Currently on Second cycle of Femara (unmonitored)...She sat down with me and genuinely cared about me. She sympathizes with her patience and wants to help them...She is the one who diagnosed me with stage 4 endometrial hyperplasia and she was the one who preformed my D&C. None of my other doctors cared that I rarely had a cycle.
I had a hormon panel done [at Naval Medical Center] and I had to ask for the results on my next visit. I never received all of my results though. Just a couple...The strengths are definitely the compassion and knowledge of infertility Dr. Spitzer has. The only weakness I can think of is relaying information to her nurses can be a little lost, but nothing an email directly to her can’t fix...Sometimes it’s a little frustrating when Dr. Spitzer and I discuss a procedure, but then it’s not added to my notes. Trying to explain this to the front desk is well... feels hopeless unless I actually talk to her personally.
How was your experience with Trimble Spitzer at Naval Medical Center Portsmouth?
She is the one who diagnosed me with stage 4 endometrial hyperplasia and she was the one who preformed my D&C. None of my other doctors cared that I rarely had a cycle. No one explained how dangerous that was. I cannot say enough about Dr. Spitzer!! She is the absolute sweetest and she cares so much about me! I’m currently on my second round of Femara with times intercourse between uterine biopsies to see if my condition has improved.
What's one piece of advice would you give a prospective patient of Trimble Spitzer at Naval Medical Center Portsmouth?
Ask as many questions or concerns that you may have. She will answer your questions and concerns truthfully. The best advice that I have is that I wish I went to her sooner.
During treatment, were you treated like a number or a human with Trimble Spitzer at Naval Medical Center Portsmouth?
She sat down with me and genuinely cared about me. She sympathizes with her patience and wants to help them.
Describe the protocols Trimble Spitzer used in your cycles at Naval Medical Center Portsmouth and their degree of success.
on BC for 7 months while Diagnosed with stage 1 endometrial hyperplasia Put on BC for 7 months while I was focusing on my health and not TTC Diagnosed with stage 4 endometrial hyperplasia and had a D&C Ready to TTC: Started 5MG Femara Cd3-7 Saw two large follicles on CD13 Ovulated CD18 Currently on Second cycle of Femara (unmonitored)
Describe your experience with the nursing staff at Naval Medical Center Portsmouth.
I cannot remember the nurse’s I had for my follicle scan, but he was very nice and even explained to me how PCOS worked. Sometimes it’s a little frustrating when Dr. Spitzer and I discuss a procedure, but then it’s not added to my notes. Trying to explain this to the front desk is well... feels hopeless unless I actually talk to her personally.
Describe your experience with Naval Medical Center Portsmouth.
The strengths are definitely the compassion and knowledge of infertility Dr. Spitzer has. The only weakness I can think of is relaying information to her nurses can be a little lost, but nothing an email directly to her can’t fix.
Describe the costs associated with your care under Trimble Spitzer at Naval Medical Center Portsmouth.
So far everything has been covered by Tricare.
What specific things went wrong at Naval Medical Center Portsmouth?
  • Failed to call with results
Describe the specific things that went wrong at Naval Medical Center Portsmouth.
I had a hormon panel done and I had to ask for the results on my next visit. I never received all of my results though. Just a couple.
NPS
10
Doctor
Trimble Spitzer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Naval Medical Center Portsmouth
Portsmouth
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
10
NPS
10
Age 35
Poor Egg Quality
Unexplained
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Redding] always answered my questions. He really cared and explained everything. His staff was awesome and very helpful. He explained all e risks as well. He always explained and did a great job with my surgery. He has a calm relaxed, but straight forward approach. I think you have to understand being a military facility he is limited in options but felt he did a good job with what tools he has to work with... One doctor that was covering recommend 6 iuis, but Dr Redding said 4 was better.
[Naval Medical Center] Not good on answering questions after hours but you can go to the hospital if needed. Staff is knowledgeable and kind. Very helpful and encouraging. Wish they did ivf. They can do iui but not with injectables. I would say major con is the limited options or adjustments they can offer, but major pro is the service is covered all by Tricare except semen wash, which was $240.00... They were all great although not available on weekends. They normally called back within 24 hours.
How was your experience with Shawn Redding at Naval Medical Center Portsmouth?
He always answered my questions. He really cared and explained everything. His staff was awesome and very helpful. He explained all e risks as well. He always explained and did a great job with my surgery. He has a calm relaxed, but straight forward approach. I think you have to understand being a military facility he is limited in options but felt he did a good job with what tools he has to work with
What's one piece of advice would you give a prospective patient of Shawn Redding at Naval Medical Center Portsmouth?
Ask lots of questions. Try and stay as informed as possible especially due to the multiple staff you will see
During treatment, were you treated like a number or a human with Shawn Redding at Naval Medical Center Portsmouth?
Everyone in the office was kind and caring. Even though I saw allot of people everyone made a effort to hear my questions and concerns as well as answer them to the best of thier knowledge. I do wish there were more care options like injectables but those are not offered due to it being a military hospital.
Describe the protocols Shawn Redding used in your cycles at Naval Medical Center Portsmouth and their degree of success.
Letrazole 2.5 mg day 3 through 7 one iui day after trigger. I did for if these cycles. I produced follicles but never got pregnant
Describe your experience with your nurse at Naval Medical Center Portsmouth. (Assigned nurse: Yes two one was sheril I believe)
They were all great although not available on weekends. They normally called back within 24 hours. Very kind and compassionate
Describe your experience with Naval Medical Center Portsmouth.
Not good on answering questions after hours but you can go to the hospital if needed. Staff is knowledgeable and kind. Very helpful and encouraging. Wish they did ivf. They can do iui but not with injectables. I would say major con is the limited options or adjustments they can offer, but major pro is the service is covered all by Tricare except semen wash, which was $240.00
Describe the costs associated with your care under Shawn Redding at Naval Medical Center Portsmouth.
All covered by Tricare
Describe Shawn Redding's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Naval Medical Center Portsmouth.
He did not do that
What specific things went wrong at Naval Medical Center Portsmouth?
  • Provided conflicting information
Describe the specific things that went wrong at Naval Medical Center Portsmouth.
One doctor that was covering recommend 6 iuis, but Dr Redding said 4 was better. Dr Redding said while we could do 6 that the risk of causing fertility issues was greater than the possibility of getting pregnant.
NPS
10
Doctor
Shawn Redding
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
NPS
10
Clinic
Naval Medical Center Portsmouth
Portsmouth
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 24 - 25
6 Fertility Medications
Anovulation
PCOS
Income $0 - $49K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Redding has been the absolute best doctor during my treatment. He has listened to every concern and addressed them each separately. He gives you all the ins and outs of the testing, fertility medication, and possible side effects involved...He listens to every concern and question I have. At my last appointment we spent 20 minutes just talking about all of my options and the my last 6 months of treatment... We started with ultrasounds to confirm if i was ovulating on my own or not. This is how we found my PCOS
The Naval Hospital is huge and accommodates a lot of patients daily so you may not get an immediate appointment, but you will not be upset with the care you receive. I have had nothing but great appointments with the reproductive team... Due to have military insurance all of my treatment has been covered. I will have to pay out of pocket for IUI and/or IVF... [Nursing Staff] Just as wonderful as Dr. Redding... Dr. Redding has been the absolute best doctor during my treatment. He has listened to every concern
How was your experience with Shawn Redding at Naval Medical Center Portsmouth?
Dr. Redding has been the absolute best doctor during my treatment. He has listened to every concern and addressed them each separately. He gives you all the ins and outs of the testing, fertility medication, and possible side effects involved
What's one piece of advice would you give a prospective patient of Shawn Redding at Naval Medical Center Portsmouth?
Listen to what he has to say because he absolutely knows what he’s talking about
During treatment, were you treated like a number or a human with Shawn Redding at Naval Medical Center Portsmouth?
He listens to every concern and question I have. At my last appointment we spent 20 minutes just talking about all of my options and the my last 6 months of treatment
Describe the protocols Shawn Redding used in your cycles at Naval Medical Center Portsmouth and their degree of success.
We started with ultrasounds to confirm if i was ovulating on my own or not. This is how we found my PCOS as I have an abnormal amount of cysts on my ovaries. From there we did an hsg exam which confirmed my tubes are clear so we stated 6 months of Femara with timed intercourse. After my 6 months had passed with no pregnancy we are now into the next step of Femara with trigger shot and IUI
Describe your experience with the nursing staff at Naval Medical Center Portsmouth.
Just as wonderful as Dr. Redding
Describe your experience with Naval Medical Center Portsmouth.
The Naval Hospital is huge and accommodates a lot of patients daily so you may not get an immediate appointment, but you will not be upset with the care you receive. I have had nothing but great appointments with the reproductive team
Describe the costs associated with your care under Shawn Redding at Naval Medical Center Portsmouth.
Due to have military insurance all of my treatment has been covered. I will have to pay out of pocket for IUI and/or IVF
NPS
10
Doctor
Shawn Redding
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Naval Medical Center Portsmouth
Portsmouth
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
8
NPS
8
Age 35 - 36
2 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
With military medicine sometimes there is a feeling of being a number. Dr Spitzer has been great though and has thoroughly explained things through the process and always answered any questions we've had.... There could haven been a bit more communication on different aspects of procedures during different phases. Other than that Dr Sputzer has been great. I've seen others have complaints about her bed side manner not being good but I haven't experienced anything like that.
Portsmouth clinic [Naval Medical Center] is very nice and has great equipment but Langley doesn't even compare. Portsmouth's clinic is also in an area of the hospital that feels a little more quiet and set aside but Langley is not this way... The nurse at Portsmouth Naval is great but the same can't be said for the various ones at Langley.... I wish there could be more protocol on specific locations and she worked in one location. The communication with The Jones Institute could be better as we didn't have the paperwork the first time due to we didn't get it from the clinic the day before. I feel like the strategies and if thkngs arent happening positively then doing something different the next time.
How was your experience with Trimble Spitzer at Naval Medical Center Portsmouth?
There could haven been a bit more communication on different aspects of procedures during different phases. Other than that Dr Sputzer has been great. I've seen others have complaints about her bed side manner not being good but I haven't experienced anything like that.
What's one piece of advice would you give a prospective patient of Trimble Spitzer at Naval Medical Center Portsmouth?
Ask questions if you have any while you're in the office.
During treatment, were you treated like a number or a human with Trimble Spitzer at Naval Medical Center Portsmouth?
With military medicine sometimes there is a feeling of being a number. Dr Spitzer has been great though and has thoroughly explained things through the process and always answered any questions we've had.
Describe the protocols Trimble Spitzer used in your cycles at Naval Medical Center Portsmouth and their degree of success.
I wish there could be more protocol on specific locations and she worked in one location. The communication with The Jones Institute could be better as we didn't have the paperwork the first time due to we didn't get it from the clinic the day before. I feel like the strategies and if thkngs arent happening positively then doing something different the next time.
Describe your experience with the nursing staff at Naval Medical Center Portsmouth.
The nurse at Portsmouth Naval is great but the same can't be said for the various ones at Langley.
Describe your experience with Naval Medical Center Portsmouth.
Portsmouth clinic is very nice and has great equipment but Langley doesn't even compare. Portsmouth's clinic is also in an area of the hospital that feels a little more quiet and set aside but Langley is not this way
Describe the costs associated with your care under Trimble Spitzer at Naval Medical Center Portsmouth.
With Tricare we are so far responsible for the sperm washing. There will be higher costs associated with IVF.
Describe Trimble Spitzer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Naval Medical Center Portsmouth.
This hasn't been discussed but is potentially next step.
NPS
8
Doctor
Trimble Spitzer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
NPS
8
Clinic
Naval Medical Center Portsmouth
Portsmouth
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5

Learn from top medical experts

Explore All Courses