New Direction Fertility Centers

1 doctors work here

Rated 9
Strongly recommend: 80%Neutral: 11%Don't recommend: 9%9
80% strongly recommend
130 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.7
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.6
8.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.7
7.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,124
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Gilbert
1760 E Pecos Rd 
Gilbert, AZ 85295

130 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
9
NPS
9
Age 35 - 36
3 IUI
2 IVF
Endometriosis
Male Factor
Unexplained
European
Latinx
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I always felt he [Dr. Mark Amols] was very friendly! He showed compassion and was always personable. He was willing to try a different protocol when our first retrieval resulted in zero embryos. He also helpful in suggesting supplements...I had the antagonist protocol for my first cycle. For my second cycle we added in letrozole to the antagonist cycle since we knew I responded well to it...
Both doctors [at New Direction Fertility Centers] are compassionate and friendly...it can take a long time to wait between egg retrieval cycles! The wait list is long and big. The communication is not their strength....I do wish we had an assigned one [nurse] as I feel it would be more personable, however, at the appointments they always were friendly and smiled....
How was your experience with Mark Amols at New Direction Fertility Centers?
I always felt he was very friendly! He showed compassion and was always personable. He was willing to try a different protocol when our first retrieval resulted in zero embryos. He also helpful in suggesting supplements.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
I know a lot of people go to New Directions for Dr. Amols, but I also feel Dr. Derman is very knowledgeable and compassionate.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
He was always so friendly and definitely knew me well. I felt he had great bedside manner and was personable.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
I had the antagonist protocol for my first cycle. For my second cycle we added in letrozole to the antagonist cycle since we knew I responded well to it.
Describe your experience with the nursing staff at New Direction Fertility Centers.
They were friendly! I do wish we had an assigned one as I feel it would be more personable, however, at the appointments they always were friendly and smiled.
Describe your experience with New Direction Fertility Centers.
Strengths: low costs! Both doctors are compassionate and friendly. Weaknesses: it can take a long time to wait between egg retrieval cycles! The wait list is long and big. The communication is not their strength, however, I feel that it’s also not awful. There are some things they can work on, but it could have been way worse. We always had great communication minus I had my AMH done twice and never received the results from the first one and didn’t know I had it done and wish I was told so I wouldn’t have done the second one and paid for it.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
We spent $27,000 for three IUIs and two egg retrieval cycles. The first round we had to embryos done we did not have to do PGS testing, however, we did PGS testing the second round and this is included in the costs.
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
It really was our decision but he had noted in our consult the less risks if a single transfer vs a multiple embryo transfer.
What specific things went wrong at New Direction Fertility Centers?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at New Direction Fertility Centers.
I had my amh done twice because I never realized I had it done the first time. I also was given conflicting information on when to take my cetrotide during my second cycle (the doctor told me at the appointment to take it when I got home and then on Klara they said the next day).
9
Doctor
Mark Amols
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unsuccessful
NPS
10
NPS
10
Age 37 - 40
5 IUI
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Amols know my husband and I by name...always greets us with a smile and asks us personal questions about our day-to-day lives. He and his wife have also experienced infertility so he is extra empathetic...tries different protocols if the prior one didn't work...does talk very fast and sometimes doesn't answer all questions because he is so busy...did two cycles and we used the same drugs but doubled the dosages. I got double the number of eggs by doubling the meds...
There are so many nurses answering your questions via text, that more than once I've been told two different things. Also, I have been told inaccurate information. Overall though, they are the glue holding the busy clinic [New Direction Fertility Centers] together...Some strengths include, they are all professional, knowledgeable, friendly, caring, quick responses via their text system. Some weaknesses include, miscommunication, hard to get a hold of by phone, not great about knowing the cost of procedures and some billing inaccuracies, also not knowing when payments of procedures are collected or not at appointments.
How was your experience with Mark Amols at New Direction Fertility Centers?
Dr. Amols is very attentive, caring, professional, empathetic, and so knowledgeable. He is always willing to work with his patients concern and suggestions. He tries different protocols if the prior one didn't work. He will take patients phone calls after hours on his personal cell phone. He does talk very fast and sometimes doesn't answer all questions because he is so busy. Overall, a great doctor I would recommend to anyone...and I have!
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Just relax. Dr. Amols will walk you through all procedures and protocols. He maps it out on a piece of paper and will make sure you know exactly what the plan is and are comfortable with it. You are in very good hands with Dr. Amols long history of success and expertise!
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
Dr. Amols know my husband and I by name, as well as all of his patients. We have been under his care since 2017. He always greets us with a smile and asks us personal questions about our day-to-day lives. He and his wife have also experienced infertility so he is extra empathetic to his patients and goes above and beyond. He will even personally call you if there is an issue and he is always available after hours. Once he even answered our call after midnight (I didn't know that by calling the emergency line it would go directly to his cell phone! Regardless, he was so helpful and not upset at all.)
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
Ugh...I have been on this joinery with him since 2017. I have done 5 IUI's, 4 of which were medicated. We used Femara, Gonal F, Centrotide, and Pregnyl. With IVF, we used Gonal F, Menopur, and Centrotide. I don't remember the dosage. I did two cycles and we used the same drugs but doubled the dosages. I got double the number of eggs by doubling the meds.
Describe your experience with the nursing staff at New Direction Fertility Centers.
I've been with the clinic since 2017 and all the nursing staff has been wonderful and compassionate. I don't have anything negative to say other than there are so many nurses answering your questions via text, that more than once I've been told two different things. Also, I have been told inaccurate information. Overall though, they are the glue holding the busy clinic together and I am well pleased at their quick responsive and professionalism.
Describe your experience with New Direction Fertility Centers.
There are more strengths than weaknesses. Some strengths include, they are all professional, knowledgeable, friendly, caring, quick responses via their text system. Some weaknesses include, miscommunication, hard to get a hold of by phone, not great about knowing the cost of procedures and some billing inaccuracies, also not knowing when payments of procedures are collected or not at appointments.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
I believe it was about $1700 for each medicated IUI and then about $10K for IVF cycle.
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
Dr. Amols has two sets of twins via IVF. He is much more open if older women want to transfer two. He also does a weekly Podcast with fertility topics and he has extensively covered putting back 1 embryo vs. 2 embryos and why or why not.
What specific things went wrong at New Direction Fertility Centers?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at New Direction Fertility Centers.
We have written prove from Susan in Billing that we were not having to pay for the expensive PGS testing. When I got to my appointment Dr. Amols informed me that Susan misted me the wrong information and now we are indeed responsible for $2000 worth of testing that Susan told us was waived.
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
2 of 5
Adaptability
5 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 31 - 32
1 IVF
PCOS
European
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Don't be afraid to ask questions. He [Dr. Mark Amols] is more than happy to answer them...Instead of Novarel trigger shot it was changed to a lupron trigger shot (to prevent ohss) And an antibiotic ICIS, PGS, frozen day 5 Embryos...He has a great podcast you can listen to about his opinion on the real risks [of Eset]...I could tell he truly cared about my individual care. I was a tough one but he paid close attention to me and was familiar with my history....was my 3rd RE and I had the best experience. I was treated like an individual. He cared about my individual needs and gave me extra attention. He followed my lead and made sure I was comfortable with everything before moving to the next step. During the ivf process I was at a higher risk of developing OHSS so I was monitored every day and meds were adjusted and even with 67 follicles I didn't go into OHSS. He is just the best.
Ivf [at New Direction Fertility Centers is] 5k...ICIS $500...1 year of storage $500...Strengths...The price is unbeatable...Lab results same day...Open 7 days a week...Personal attention...Pay close attention to detail...Great staff...Weaknesses...Long wait to get in but that just means it's worth waiting for!...I loved the little message app. They [nurses] were really good at answering my questions and if they didn't know the answer they'd ask dr Amols and get back to me...Don't be afraid to ask questions. He [Dr. Mark Amols] is more than happy to answer them...Instead of Novarel trigger shot it was changed to a lupron trigger shot (to prevent ohss) And an antibiotic ICIS, PGS, frozen day 5 Embryos...He has a great podcast you can listen to about his opinion on the real risks [of Eset]...I could tell he truly cared about my individual care. I was a tough one but he paid close attention to me and was familiar with my history....was my 3rd RE and I had the best experience. I was treated like an individual. He cared about my individual needs and gave me extra attention. He followed my lead and made sure I was comfortable with everything before moving to the next step. During the ivf process I was at a higher risk of developing OHSS so I was monitored every day and meds were adjusted and even with 67 follicles I didn't go into OHSS. He is just the best.
How was your experience with Mark Amols at New Direction Fertility Centers?
Going through infertility treatment is very stressful. Dr Amols was my 3rd RE and I had the best experience. I was treated like an individual. He cared about my individual needs and gave me extra attention. He followed my lead and made sure I was comfortable with everything before moving to the next step. During the ivf process I was at a higher risk of developing OHSS so I was monitored every day and meds were adjusted and even with 67 follicles I didn't go into OHSS. He is just the best.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Don't be afraid to ask questions. He is more than happy to answer them.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
I could tell he truly cared about my individual care. I was a tough one but he paid close attention to me and was familiar with my history.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
For ivf retrieval meds used: Gonal-f, Menopur, Cetrotide. Instead of Novarel trigger shot it was changed to a lupron trigger shot (to prevent ohss) And an antibiotic ICIS, PGS, frozen day 5 Embryos Transfer Meds used Antibiotic Estradiol Progesterone in Oil
Describe your experience with the nursing staff at New Direction Fertility Centers.
I loved the little message app. They were really good at answering my questions and if they didn't know the answer they'd ask dr Amols and get back to me
Describe your experience with New Direction Fertility Centers.
Strengths The price is unbeatable Lab results same day Open 7 days a week Personal attention Pay close attention to detail Great staff Weaknesses Long wait to get in but that just means it's worth waiting for!
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
Ivf 5k PGS Biopsy $1200 (up to 8 $150 each additional Embryo) PGS testing $2000 (up to 8 $200 each additional Embryo) ICIS $500 1 year of storage $500
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
He has a great podcast you can listen to about his opinion on the real risks
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 25 - 26
2 IUI
Unexplained
European
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Going through this journey is emotional and my husband and I feel a sense of comfort with him [Dr. Mark Amols] as our doctor...We did two rounds of medicated IUI with injections. I have unexplained infertility and we were trying to do the less invasive approach while still giving my body the best opportunity...Even though we have not gotten pregnant (yet!), I fully trust him as my doctor...
Something I love about the clinic [New Direction Fertility Centers] is that they use a communication tool that allows us to text them with any questions or concerns without having the call. Everyone is super nice and welcoming and you definitely feel taken care of...The nursing staff worked incredibly hard and always went the extra mile for my husband and I...$750 per IUI... two rounds of medicated IUI with injections. I have unexplained infertility and we were trying to do the less invasive approach while still giving my body the best opportunity.
How was your experience with Mark Amols at New Direction Fertility Centers?
Even though we have not gotten pregnant (yet!), I fully trust him as my doctor. Going through this journey is emotional and my husband and I feel a sense of comfort with him as our doctor. In my humble opinion, I believe he is the best at what he does and we appreciate every opportunity we have to be his patient.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Do not lose hope, him and his team work so hard and it’s apparent in every visit.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
He has the most incredible bed side manner. He is by far the nicest doctor and the only one we will go to.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
We did two rounds of medicated IUI with injections. I have unexplained infertility and we were trying to do the less invasive approach while still giving my body the best opportunity.
Describe your experience with the nursing staff at New Direction Fertility Centers.
The nursing staff worked incredibly hard and always went the extra mile for my husband and I.
Describe your experience with New Direction Fertility Centers.
Something I love about the clinic is that they use a communication tool that allows us to text them with any questions or concerns without having the call. Everyone is super nice and welcoming and you definitely feel taken care of.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
$750 per IUI
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
N/a
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 29 - 30
1 IVF
Tubal Blockage
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Amols is a genuine person he take the time out to communicate with me and my husband after work hours we located in Florida he is an excellent communicator and goes the extra miles for us to understand and feel comfortable...did my first transfer in 1/22/2019 successful baby boy and now on my second transfer currently pregnant he help me to start and grow my family
The [New Direction Fertility Centers] clinic is very clean warm and comfortable it make you feel relaxing they always have acupuncture right there for your convenience it’s very easy to find once you at the clinic you feel very comfortable welcoming staff are friendly...The staff is very friendly and helpful they take the time out to answer all my questions and to make us feel comfortable and welcoming
How was your experience with Mark Amols at New Direction Fertility Centers?
Dr Amols is a genuine person and an incredible doctor he got a great personality that makes you feel comfortable my husband and I are located in Florida it’s different time zone we communicate with dr amols after hours he always take the time to help us and make sure we understand did my first transfer in 1/22/2019 successful baby boy and now on my second transfer currently pregnant he help me to start and grow my family
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
He’s a great doctor trust his process
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
Dr Amols is a genuine person he take the time out to communicate with me and my husband after work hours we located in Florida he is an excellent communicator and goes the extra miles for us to understand and feel comfortable
Describe your experience with the nursing staff at New Direction Fertility Centers.
The staff is very friendly and helpful they take the time out to answer all my questions and to make us feel comfortable and welcoming
Describe your experience with New Direction Fertility Centers.
The clinic is very clean warm and comfortable it make you feel relaxing they always have acupuncture right there for your convenience it’s very easy to find once you at the clinic you feel very comfortable welcoming staff are friendly
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
Very affordable
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5