New Hope Center for Reproductive Medicine (CCRM Network Clinic)

1 doctors work here

Rated 8.4
Strongly recommend: 74%Neutral: 12%Don't recommend: 14%8.4
74% strongly recommend
85 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
8.6
8.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.6
8.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
6.4
6.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
337
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Virginia Beach
448 Viking Drive, Suite 100
Virginia Beach, VA 23452

85 patient reviews

2015 - 2018, Successful
NPS
10
NPS
10
Age 32 - 35
1 IVF
Male Factor
European
Income $100K - $199K
Teacher
1st of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
From the first time we met Dr. Robin she greeted us with hugs and smiles. She broke down all the steps for our personal journey and was always there to answer questions.... Dr. Robin was amazing. She was so knowledgeable. She explained everything using statistics and drawings. She was always smiling and begin and ended with a hug. I always felt so comfortable with her! When my first transfer failed she said it was her mission for me to get pregnanat the next time.
Great overall clinic [New Hope Center for Repro Med]. Everyone was always friendly and caring. They worked to get us as many discounts as possible since nothing was covered by my insurance. Our second time through they always asked about our first daughter.... The nurses were all very compassionate. They were friendly and knowledgeable as well.... IUI was around 4,000 Egg retrieval and FET about 21,000 FET cycle 5,000... From the first time we met Dr. Robin she greeted us with hugs and smiles.
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr. Robin was amazing. She was so knowledgeable. She explained everything using statistics and drawings. She was always smiling and begin and ended with a hug. I always felt so comfortable with her! When my first transfer failed she said it was her mission for me to get pregnanat the next time.
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Ask questions no matter what, no question is dumb and she will answer it no matter what.
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
From the first time we met Dr. Robin she greeted us with hugs and smiles. She broke down all the steps for our personal journey and was always there to answer questions.
Describe your experience with the nursing staff at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
The nurses were all very compassionate. They were friendly and knowledgeable as well.
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Great overall clinic. Everyone was always friendly and caring. They worked to get us as many discounts as possible since nothing was covered by my insurance. Our second time through they always asked about our first daughter.
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
IUI was around 4,000 Egg retrieval and FET about 21,000 FET cycle 5,000
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2014 - 2015, Successful
NPS
10
NPS
10
Age 32 - 33
2 IUI
Endometriosis
PCOS
Immunological
Unexplained
European
Income $100K - $199K
1st of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
$340 for each IUI which included sperm washing. My insurance covered ultrasounds and visits with a co-pay...Very caring and personal treatment!...Someone else's test results were once mistakenly provided to me, for an infection I did not have for a test they never performed on me. They figured out what happened in the mix up and apologized....I ovulate naturally, so we did natural IUI's. Once I tested positive for ovulation, using an at home test, we scheduled an IUI for 24 hours later. I was given intralipid infusions to prevent my immune system from rejecting implantation and pregnancy.
$340 for each IUI which included sperm washing. My insurance covered ultrasounds and visits with a co-pay...Very caring and personal treatment!...Someone else's test results were once mistakenly provided to me, for an infection I did not have for a test they never performed on me. They figured out what happened in the mix up and apologized....I ovulate naturally, so we did natural IUI's. Once I tested positive for ovulation, using an at home test, we scheduled an IUI for 24 hours later. I was given intralipid infusions to prevent my immune system from rejecting implantation and pregnancy.
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Extremely caring and compassionate!
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Don't wait on getting a consult! Best decision we ever made!
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Very caring and personal treatment!
Describe the protocols Robin Poe-Zeigler used in your cycles at New Hope Center for Reproductive Medicine (CCRM Network Clinic) and their degree of success.
I ovulate naturally, so we did natural IUI's. Once I tested positive for ovulation, using an at home test, we scheduled an IUI for 24 hours later. I was given intralipid infusions to prevent my immune system from rejecting implantation and pregnancy.
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
$340 for each IUI which included sperm washing. My insurance covered ultrasounds and visits with a co-pay.
What specific things went wrong at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Someone else's test results were once mistakenly provided to me, for an infection I did not have for a test they never performed on me. They figured out what happened in the mix up and apologized.
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015 - 2016, Unknown Success
NPS
10
NPS
10
Age 31 - 32
3 IUI
1 IVF
Endometriosis
Unexplained
Income $50K - $99K
Investment Banker
3rd of 3 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Robin [Poe-Zeigler] is amazing and compassionate, and truly cares and wants to help you have your miracle... love her she is the most amazing and caring Dr I have ever met with, and she is so great at keeping you hopeful! [The nursing staff New Hope Center for Reproductive Medicine] are amazing and very compassionate.
Dr Robin [Poe-Zeigler] is amazing and compassionate, and truly cares and wants to help you have your miracle... love her she is the most amazing and caring Dr I have ever met with, and she is so great at keeping you hopeful! [The nursing staff New Hope Center for Reproductive Medicine] are amazing and very compassionate.
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
I love her she is the most amazing and caring Dr I have ever met with, and she is so great at keeping you hopeful!
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Don't hesitate to meet with her she is amazing and will listen to you and help :)
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr Robin is amazing and compassionate, and truly cares and wants to help you have your miracle :)
Describe your experience with the nursing staff at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
They are amazing and very compassionate.
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015, Successful
NPS
10
NPS
10
Age 27
1 IUI
Anovulation
PCOS
Income $50K - $99K
1st of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Robin [Poe-Zeigler] is a bright light at the end of a dark tunnel. She gave our family literally a New Hope and a precious new baby girl. I cant express in to words how thankful I am for Dr. Robin and the staff at The New Hope Center...Dr. Robin is an amazing doctor. She is very responsive to questions...in person or via email. She makes herself fully accessible....Round of femera Monitored my egg growth with ultrasound scans trigger shot to confirm ovulation IUI...We spent estimated $3000
Dr. Robin [Poe-Zeigler] is a bright light at the end of a dark tunnel. She gave our family literally a New Hope and a precious new baby girl. I cant express in to words how thankful I am for Dr. Robin and the staff at The New Hope Center...Dr. Robin is an amazing doctor. She is very responsive to questions...in person or via email. She makes herself fully accessible....Round of femera Monitored my egg growth with ultrasound scans trigger shot to confirm ovulation IUI...We spent estimated $3000
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr. Robin is a bright light at the end of a dark tunnel. She gave our family literally a New Hope and a precious new baby girl. I cant express in to words how thankful I am for Dr. Robin and the staff at The New Hope Center.
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr. Robin is an amazing doctor. She is very responsive to questions...in person or via email. She makes herself fully accessible.
Describe the protocols Robin Poe-Zeigler used in your cycles at New Hope Center for Reproductive Medicine (CCRM Network Clinic) and their degree of success.
Round of femera Monitored my egg growth with ultrasound scans trigger shot to confirm ovulation IUI
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
We spent estimated $3000
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unsuccessful
NPS
4
NPS
2
Age 40
3 IUI
Income $50K - $99K
Nurse or HC Services
3rd of 3 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
felt like I would receive more care/treatment for the plan [Dr. Robin Poe-Zeigler] outlined, instead it seemed I drove the conversation and what to do next....lack of involvement...never received and explanation for what is going on with me...she thought I had PCOS however no testing was done..she seem to show a sincere care for my situation
[New Hope Center for Reproductive Medicine (CCRM Network Clinic)] were good working with my busy schedule...felt there was no real treatment plan for me and I was just wasting money...lack of communication about alternative treatment options and test results...All the nurses were cold
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
I felt like I would receive more care/treatment for the plan she outlined, instead it seemed I drove the conversation and what to do next. There was a lack of involvement and I never received and explanation for what is going on with me.
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Touch base with the patients so they feel your a part of their journey.
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
My meeting with the doctor I felt human she seem to show a sincere care for my situation and desire to help.
Describe the protocols Robin Poe-Zeigler used in your cycles at New Hope Center for Reproductive Medicine (CCRM Network Clinic) and their degree of success.
I feel we were throwing spaghetti and the wall and seeing if it sticks. She told me she thought I had PCOS however no testing was done to examine that further to see if that is indeed what is going on. I was placed on several different medication all of which didn't help.
Describe your experience with the nursing staff at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
All the nurses were cold. They put you in a room and asked a few questions if there were any changes and that was it. They seemed like they hated their job or dealing with people.
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
They were good working with my busy schedule. I felt there was no real treatment plan for me and I was just wasting money. Also there was a lack of communication about alternative treatment options and test results.
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
I felt there IUI treatment were very costly (over$2000) vs other fertility clinics. We paid out of pocket and you only got $300 off if you paid in full before the treatment began. Also they refused to bill insurance for routine labs correctly and only used infertility code which I explained won't work so I accrued over $1200 in routine lab work.
What specific things went wrong at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
  • Failed to call with results
Describe the specific things that went wrong at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
I just felt I wasted a lot of time on fertility treatment because I still to this date haven't been fully worked up which I was told would be done. I am getting old to where I am scared now I won't be able to have children because of the lost time.
4
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
2 of 5
2
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 47 - 48
Only Doc Seen
IVF With Other Docs
Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Robin was very kind and honest. Very compassionate and caring. Dr Robin took the time to explain everything to me. Good and bad - chances of success and all the ends and outs of the procedures I would be going through...make an appointment. Get your questions answered. Sooner is better than later. So, you are able to make an informed decision. And, get treatment started younger or sooner rather than later or older— Or, at least, you have a plan or know your options— whether, your decision is to more forward or not with anything. At least, you will not regret waiting too long. Information is power.
I loved the [New Hope Center for Reproductive Medicine] Clinic / Office. I thought, they were great. This was my first and only experience with anything like this — I can not think of anything that would improve the quality of the experience for me. The entire office was great...I love Dr Robin, Her Nurses, Support Staff , Front Desk , the entire staff was fantastic to me...The Nurses answered all my questions and repeated and reviewed instructions for me and with me — if I needed them to repeat and review. Which, I often did.
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr Robin was very kind and honest. Very compassionate and caring. Dr Robin took the time to explain everything to me. Good and bad - chances of success and all the ends and outs of the procedures I would be going through. I love Dr Robin, Her Nurses, Support Staff , Front Desk , the entire staff was fantastic to me.
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
If you are wondering or have questions— make an appointment. Get your questions answered. Sooner is better than later. So, you are able to make an informed decision. And, get treatment started younger or sooner rather than later or older— Or, at least, you have a plan or know your options— whether, your decision is to more forward or not with anything. At least, you will not regret waiting too long. Information is power.
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr Robin and the entire staff were amazing to me and very patient and helpful with all my questions and concerns. Wonderful!
Describe the protocols Robin Poe-Zeigler used in your cycles at New Hope Center for Reproductive Medicine (CCRM Network Clinic) and their degree of success.
I did an IVF egg freezing.
Describe your experience with the nursing staff at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Amazing. Everyone was so great and kind and patient. I always had a million questions because I have never done anything like this before and I , of course, wanted everything to go perfectly. And, I was nervous and excited. The Nurses answered all my questions and repeated and reviewed instructions for me and with me — if I needed them to repeat and review. Which, I often did.
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
I loved the Clinic / Office. I thought, they were great. This was my first and only experience with anything like this — I can not think of anything that would improve the quality of the experience for me. The entire office was great.
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Definitely, expensive. That is why you should go sooner than later. Do not wait if you have questions and are wondering what your options are go now. Get your questions answered and make your plan.
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
0
NPS
0
Age 37
Unexplained
Latinx
Income $100K - $199K
1st of 3 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Although I knew ivF was my only option, she [Dr. Poe-Zeigler] was pushing for several procedures I felt weren’t necessary. I went to two different doctors who agreed su procedures were unnecessary. Her recomendaciones would have added several thousands to an already high quote they gave us. ... There was no follow up, the first appointment was so nice but just to send me to financial department. No review or tests taken, only the expensive ones they can do at the place. ... Nothing was discussed specifically, but just an overview of iVF.
Horrible customer service. ... They won’t acknowledge you once you walk in or at any point during you wait, but they are quick to demand payment and rush you thru any other process. Very disappointing staff, for how expensive they are, they should be more compassionate and caring ... They were really rude and unable to follow up with simple requests. The lady who made the ultrasounds was so u profesional, she will discuss other people’s matters while with you, and have to consideration for what needed to be done, very abrupt and cold. Main reasons i went to another clinic.
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
There was no follow up, the first appointment was so nice but just to send me to financial department. No review or tests taken, only the expensive ones they can do at the place. Customer service was non existent, and very rude.
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Be more caring about patients and what this is about, stop seeing them as a number who will bring lots of money to you.
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
There was no follow up, the first appointment was so nice but just to send me to financial depot. No review or tests taken, only the expensive ones they can do at the place. Customer service was non existent, and very rude.
Describe the protocols Robin Poe-Zeigler used in your cycles at New Hope Center for Reproductive Medicine (CCRM Network Clinic) and their degree of success.
Nothing was discussed specifically, but just an overview of iVF. Although I knew ivF was my only option, she was pushing for several procedures I felt weren’t necessary. I went to two different doctors who agreed su procedures were unnecessary. Her recomendaciones would have added several thousands to an already high quote they gave us.
Describe your experience with your nurse at New Hope Center for Reproductive Medicine (CCRM Network Clinic). (Assigned nurse: All of them)
They were really rude and unable to follow up with simple requests. The lady who made the ultrasounds was so u profesional, she will discuss other people’s matters while with you, and have to consideration for what needed to be done, very abrupt and cold. Main reasons i went to another clinic.
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Horrible customer service. Just Dr. Ziegler and her sister are caring and nice, but the rest of the staff acts as if they are doing you a favor and you owe them for disturbing their day. They won’t acknowledge you once you walk in or at any point during you wait, but they are quick to demand payment and rush you thru any other process. Very disappointing staff, for how expensive they are, they should be more compassionate and caring
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
It was over $6k
Describe Robin Poe-Zeigler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
N/a
What specific things went wrong at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Overall, it’s like I was going there and letting them run tests after tests which they were billing quickly. Some tests were done more thanks once, some of they extremely expensive, I feel they knew I was not certain about doing the ivF with them. So they took advantage and drained my insurance as much as they could.
0
Doctor
Robin Poe-Zeigler
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Successful
NPS
10
NPS
10
Age 35 - 37
2 IVF
PCOS
Tubal Blockage
Uterine Fibroids
Recurrent Pregnancy Loss
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Robin is so caring and trustworthy...takes the time to make you feel comfortable...very nice and takes the time to understand your specific situation...confident and caring...did IVF due to multiple pregnancy losses and 2 ectopic pregnancies on the left side...didn’t recommend multiple transfers
[New Hope Center for Reproductive Medicine (CCRM Network Clinic)] are very clean, and professional. They are all very considerate and understanding. The building is very clean and comfortable. The nurses are very nice...They were knowledgeable and motivated.
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr Robin is so caring and trustworthy. She really takes the time to make you feel comfortable. She is very nice and takes the time to understand your specific situation. She is a confident and caring.
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Trust the process
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr Robin is so nice and caring, and take the time to get to know you, and she genuinely listens to you
Describe the protocols Robin Poe-Zeigler used in your cycles at New Hope Center for Reproductive Medicine (CCRM Network Clinic) and their degree of success.
We did IVF due to multiple pregnancy losses and 2 ectopic pregnancies on the left side. She had calendars printed up with dates on which to begin each medication. She had all the dates and times lined up for optimal conditions.
Describe your experience with the nursing staff at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
They were knowledgeable and motivated.
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
They are very clean, and professional. They are all very considerate and understanding. The building is very clean and comfortable. The nurses are very nice. Overall it’s a good place in a good location.
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Overall treatment and medications were around $30,000
Describe Robin Poe-Zeigler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Dr. Robin explained the risks involved in transferring multiple embryos vs single embryo transfer. In the beginning of the process, I was open to multiple embryo transfers. After the risks were explained to me and Dr. Robin didn’t recommend multiple transfers, I felt confident and comfortable with doing the single embryo transfer
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2013, Successful
NPS
10
NPS
10
Age 31 - 34
1 IVF
Uterine Fibroids
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Robin Poe-Zeigler] is detailed, honest, and authentically kind...She sat down with my husband & I and went through scenarios, her honest opinion, & with ease. I went through egg retrieval, IVF, & have frozen embryos with hopes of being able to expand our family before it is too late...She is very honest in statistically, logically, giving me advice on the safest and most successful outcome [in regards to Eset]...is now such a vital part of our family.
They [New Hope Center for Reproductive Medicine] see a lot of patients, but they make me feel like I am their only patient when I am there. I trust this practice witg my feminine health & fertility more than anyone. They are family & the reason why we have a family...They were right beside us, until the day I was safely transferred to my OB as an expectant mom...It all cost us about $15,000 for IVF treatment, pre-qualifying testing, meds, & freezing other retrieved embryos.
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr. Robin is now such a vital part of our family. She is detailed, honest, and authentically kind. I am a mother because of Dr. Robin. She is absolutely an expert in this field & I would trust no one else, but Dr. Robin.
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Trust her process. She has every intent to succeed if you follow the process & trust her.
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr. Robin & her staff became family. They were right beside us, until the day I was safely transferred to my OB as an expectant mom. I couldn't catch my breathe when I left because I was sobbing so hard; was going to miss them & was so thankful!
Describe the protocols Robin Poe-Zeigler used in your cycles at New Hope Center for Reproductive Medicine (CCRM Network Clinic) and their degree of success.
She sat down with my husband & I and went through scenarios, her honest opinion, & with ease. I went through egg retrieval, IVF, & have frozen embryos with hopes of being able to expand our family before it is too late.
Describe your experience with your nurse at New Hope Center for Reproductive Medicine (CCRM Network Clinic). (Assigned nurse: Ms. Willa)
The nursing staff became our family as well, being honest, but guiding us through the process. Her voice told me how to inject hormones in to my body, but also that it was successful, that I was going to be a mom.
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
They see a lot of patients, but they make me feel like I am their only patient when I am there. I trust this practice witg my feminine health & fertility more than anyone. They are family & the reason why we have a family.
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
It all cost us about $15,000 for IVF treatment, pre-qualifying testing, meds, & freezing other retrieved embryos.
Describe Robin Poe-Zeigler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
She is very honest in statistically, logically, giving me advice on the safest and most successful outcome.
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Consult
NPS
10
NPS
9
Age 38
Unexplained
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Robin Poe-Zeigler is] Very understanding, helpful and willing to explain or elaborate on my questions. She is very busy but when you are with her in your appt, she is always prepared and ready to help. Definitely feel confident in her even though we have not completed our IVF cycle...Always treated with respect, honesty and had all questions answered. I felt very comfortable and confident.
Still in the beginning of my IVF process but the facility [at New Hope Center for Reproductive Medicine] is clean, organized, comforting and seems like all procedures are available in house. Main door is monitored and must be buzzed in to enter. Nice knowing there is some security...[nursing staff is] Always kind, friendly and very communicative. Quick response to calls or messages...The finance team was super helpful in providing info and options
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Very understanding, helpful and willing to explain or elaborate on my questions. She is very busy but when you are with her in your appt, she is always prepared and ready to help. Definitely feel confident in her even though we have not completed our IVF cycle
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
If you have questions, she will be more than happy to answer!
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Always treated with respect, honesty and had all questions answered. I felt very comfortable and confident.
Describe the protocols Robin Poe-Zeigler used in your cycles at New Hope Center for Reproductive Medicine (CCRM Network Clinic) and their degree of success.
We have not started treatment yet.
Describe your experience with the nursing staff at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Always kind, friendly and very communicative. Quick response to calls or messages.
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Still in the beginning of my IVF process but the facility is clean, organized, comforting and seems like all procedures are available in house. Main door is monitored and must be buzzed in to enter. Nice knowing there is some security
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
I have insurance which covered some of the costs. The finance team was super helpful in providing info and options.
Describe Robin Poe-Zeigler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Again, not started yet.
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2022 - 2023, Successful
NPS
10
NPS
10
Age 37 - 38
2 IVF
Donor Sperm
Tubal Blockage
Black or African-American
Income $0 - $49K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Robin Poe-Zeigler] Very caring, friendly and informative...give me her personal cellphone number to keep her informed of everything that was going on during my pregnancy and even after we discovered that the fetus was in y cervix...First retrieval was 8 embryo but only one matured. Which lead to a pregnancy but it was an ectopic pregnancy.
[At New Hope Center for Reproductive Medicine (CCRM Network Clinic)] They enjoy what they do and it shows. They are always kind, pleasant, great customer service. The whole time is the best. They all spoiled me so bad...All of the staff is awesome and they all always treated GREAT.
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
I love her. She's awesome. Very caring, friendly and informative. She give me her personal cellphone number to keep her informed of everything that was going on during my pregnancy and even after we discovered that the fetus was in y cervix.
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Everyone knew me by name and was always so pleasant
Describe the protocols Robin Poe-Zeigler used in your cycles at New Hope Center for Reproductive Medicine (CCRM Network Clinic) and their degree of success.
First retrieval was 8 embryo but only one matured. Which lead to a pregnancy but it was an ectopic pregnancy.
Describe your experience with your nurse at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
All of the staff is awesome and they all always treated GREAT.
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
All great things. They enjoy what they do and it shows. They are always kind, pleasant, great customer service. The whole time is the best. They all spoiled me so bad that every time I had to go to my actually OBGYN I would call them just to tell them how much I missed and enjoyed them due to the service at my OBGYN being so horrible.
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
I had progyny
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2013, Unknown Success
NPS
10
NPS
10
Age 32 - 33
1 IVF
Male Factor
PCOS
Uterine Fibroids
European
Income $50K - $99K
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Robin is absolutely amazing. We knew exactly what to expect at every stage of the process. We were always treated as people and not just numbers. The doctor spent as much time as needed making us comfortable and knowledgeable about what we were going through.... The only real downside about the clinic [New Hope Center] is its location. We live in Hampton, so we ended up logging a LOT of miles driving to and from Virginia Beach over the course of our treatments, but it was totally worth it.... It was around $18,000 for our IVF cycle because our insurance did not cover fertility treatments.
The only real downside about the clinic [New Hope Center] is its location. We live in Hampton, so we ended up logging a LOT of miles driving to and from Virginia Beach over the course of our treatments, but it was totally worth it....It was around $18,000 for our IVF cycle because our insurance did not cover fertility treatments....Dr. Robin is absolutely amazing. We knew exactly what to expect at every stage of the process. We were always treated as people and not just numbers.The doctor spent as much time as needed making us comfortable
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr. Robin is absolutely amazing. We knew exactly what to expect at every stage of the process. We were always treated as people and not just numbers. The doctor spent as much time as needed making us comfortable and knowledgeable about what we were going through.
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Take a notebook to write down any questions you have, and don't be afraid to ask anything.
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
The only real downside about the clinic is its location. We live in Hampton, so we ended up logging a LOT of miles driving to and from Virginia Beach over the course of our treatments, but it was totally worth it.
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
It was around $18,000 for our IVF cycle because our insurance did not cover fertility treatments.
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 33
1 Fertility Medications
Diminished Ovarian Reserve
South Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Robin is very kind, compassionate, and empathetic...always there to answer any questions...genetic hormonal disorder, Dr. Robin planned a Deferred-ET+PGT-A procedure because of my low egg reserve...keep me updated with all of my lab results and explain everything very clear and concise
[New Hope Center for Reproductive Medicine (CCRM Network Clinic)] strengths are that my appointments are always on time, they are very accommodating to my schedule changes...weaknesses is not a lot, I would only say that insurance coverage can be somewhat limited...Leah, Lauren, along with all of the other nursing staff always took the extra time to explain all medications, procedures, and expectations
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr. Robin not only sees me as a human, but teaches me so much about myself. I felt very unconfident as a women not being able to bear a child and somewhat humiliated towards my husband. The day I saw Dr. Robin, she made me feel so overwhelmingly happy that she believes that there is still a possibility for me to have children, explaining all options with my partner and I, and that she would be guiding me every step of the way.
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
One piece of advice that I would give a prospective patient of Dr. Robin would be to not wait to see her. I have learned that time is of the essence, and I wish that I had made the decision to see her soon rather than later. I would tell anyone who struggles with infertility to not be afraid to hear bad news, and that Dr. Robin will lead them to the best possible outcome.
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr. Robin is very kind, compassionate, and empathetic towards my circumstance, I felt as if she wanted the very best for me, which made me feel important. Going through IVF is very emotional with a lot of up's and down's, but I have always felt that Dr. Robin and her team are always there to answer any questions and make me feel less stressed. They keep me updated with all of my lab results and explain everything very clear and concise.
Describe the protocols Robin Poe-Zeigler used in your cycles at New Hope Center for Reproductive Medicine (CCRM Network Clinic) and their degree of success.
Due to my genetic hormonal disorder, Dr. Robin planned a Deferred-ET+PGT-A procedure because of my low egg reserve.
Describe your experience with your nurse at New Hope Center for Reproductive Medicine (CCRM Network Clinic). (Assigned nurse: Leah )
Leah, Lauren, along with all of the other nursing staff always took the extra time to explain all medications, procedures, and expectations. I never felt rushed when I had my appointment with them in the clinic. They always answered our questions with clarity and made sure we understood everything before we left. They are always very happy and excited to see us, and make us feel welcome on our IVF journey.
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
My clinic's strengths are that my appointments are always on time, they are very accommodating to my schedule changes if I have a problem at work, and they are always responsive when I call. My clinic's weaknesses is not a lot, I would only say that insurance coverage can be somewhat limited.
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
$22,498.90
Describe Robin Poe-Zeigler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Have not had this procedure yet.
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 32 - 33
2 IUI
1 IVF
Uterine Fibroids
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Robin is a very warm, approachable...uterine polyps...gives her personal cell phone number to all of her patients...incredibly hard working, compassionate, and professional....is very cutting edge and pays close attention to new studies within the fertility space...listened carefully and suggested some additional testing to be safe...I'm now going to have a son
Love the nursing staff at New Hope [Center for Reproductive Medicine (CCRM Network Clinic)]...work harder than any clinic I've ever been to...were always on call and would answer questions over the weekend...When I finally got a positive pregnancy test, the whole staff came into the lab to congratulate me and give me a hug
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
I think I touched on most points in my last prompt, but can elaborate. Dr. Robin restored my faith in the healthcare system in so many ways. She is incredibly hard working, compassionate, and professional. Dr. Robin would always clearly explain my diagnosis to me, and had a way of doing so gently and kindly. I always felt like I was in safe hands with Dr. Robin and that she had my best interest at heart. Speaking to friends at other clinics across the country, it became clear to me early on that Dr. Robin is very cutting edge and pays close attention to new studies within the fertility space. She would run new testing (like the natural killer cells blood test,) that I know many clinics still don't. When I expressed concern that I may have an autoimmune issue, Dr. Robin listened carefully and suggested some additional testing to be safe. I think many doctors would have shrugged this off, which I've had happen with previous OB/GYNs. Dr. Robin always runs PGTA genetic testing for her IVF patients, which I also learned is rare, even though PGTA is cutting edge and apparently much more thorough than other forms of genetic testing. Dr. Robin is also incredibly thorough, and I always felt like there was no stone unturned when it came to my diagnosis. She made a point to run another HSG test on me prior to IVF to make sure my polyps hadn't grown back. They had in fact grown back within two months, so it was imperative that she run that test prior to treatments. I know many doctors wouldn't have done that, and I have a friend who went through an entire IVF cycle with polyps because her doctor hadn't treated and tested prior (they had grown back after surgery as well). As I mentioned, Dr. Robin gives her personal cell number to all her patients, which is a truly incredible way to bridge the trust between patient and provider in a way I've never, ever experienced before. In more ways than one, Dr. Robin changed my life.
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
A piece of advice I'd give to a new patient is this: remember that Dr. Robin is a one woman show at New Hope. I've heard her staff describe New Hope Reproductive Center as the "mom and pop shop" of fertility clinics. It's small, but it is beloved. It's also incredibly busy. So while Dr. Robin goes out of her way to be accessible to her patients, make sure you're surrounding yourself with an additional support system. You'll need people outside of Dr. Robin that you can go to for questions, moral support, etc. Dr. Robin will always respond to your inquiries, but you may not get as much face time with her as you'd like.
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr. Robin is a very warm, approachable person. She would always greet me with a smile, and even though I know she is booked back-to-back each day, she'd always stop to say hi and give me a hug if she saw me in the halls at the clinic. Dr. Robin would always cut to the chase when explaining my diagnosis, but she had a way of doing so gently, and always remained positive and encouraging. She also gives her personal cell phone number to all of her patients, so I was able to reach out to her any time with questions. I tried not to abuse this privilege, but I'm still blown away that a doctor would offer this to what must be hundreds of patients on a given cycle. My husband is in the military so was gone for almost all of my fertility treatments, including an entire IVF cycle from start to finish. On the day of my embryo transfer, Dr. Robin took my hand and said "we did great, just us gals!" I'm now going to have a son, and I will always remind him that it was powerful, superhuman women that brought him into this world.
Describe the protocols Robin Poe-Zeigler used in your cycles at New Hope Center for Reproductive Medicine (CCRM Network Clinic) and their degree of success.
Covered some of this in my previous post as well, but can share additional details. My diagnosis was uterine polyps, and we learned from my IUIs that I had very fast acting ovaries. My IUI cycles didn't work because my eggs were responding to the femara too quickly. I would have 1-2 mature eggs develop on day 3 of a cycle, leaving the other eggs behind. As a result, the IUIs were not a good fit for me. As a result, during IVF Dr. Robin put me on metformin early on to slow down the growth of my eggs. This helped balance out my ovaries and caused my eggs to grow in a more balanced way at the same time. As I mentioned, Dr. Robin also kept a close eye on my polyps and made sure to remove them again prior to IVF. I'd had them removed only 3 months prior as well, but they'd grown back. During IVF prior to my embryo transfer, I think I had a pretty standard balance of injections since my egg growth was finally under control.
Describe your experience with the nursing staff at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Love the nursing staff at New Hope. They are just as caring and attentive as Dr. Robin. They also work harder than any clinic I've ever been to. But there's no complaining. Since the clinic is small, I got to know the entire nursing staff pretty quickly and we were all on our a first name basis. They were always on call and would answer questions over the weekend if you needed them. Whenever I asked a question in the patient portal I'd get a response within an hour. When I finally got a positive pregnancy test, the whole staff came into the lab to congratulate me and give me a hug. They all said "We take baby shower invites!" Once I have the baby, I'm planning on throwing a "thank you" party for the New Hope staff.
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
The strengths speak for themselves at this point I think. The only weakness of the clinic is the turnover at the front desk. Being the executive assistant/patient coordinator at a fertility clinic is very difficult and requires more than many other EA jobs in the healthcare industry. There's a lot of knowledge about the fertility space that's required, and as many of us have learned, there are plenty of doctors that still don't understand infertility. Sometimes this can be a bummer when you've gotten close to someone at the front desk and they leave, or someone new comes in who isn't as pleasant. Otherwise, I give New Hope 10/10.
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
IUIs cost $1,700 and IVF was $15,000 plus $5,000 for medications.
Describe Robin Poe-Zeigler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Dr. Robin let me know that she typically prefers not to do multiple embryo transfers the first time, since twins can be higher risk. She suggested we do a single embryo transfer for my first one. I know with other patients she's worked with before she does multiple embryo transfers if they've had failed transfers in the past.
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 30 - 31
1 IUI
1 IVF
PCOS
Unexplained
European
Income $100K - $199K
Teacher
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Robin and her office staff was amazing...was very invested in our journey to grow our family...was very responsive to our needs and communicated in a very timely manner...needed a hysteroscopy to get a better look and remove some polyps and clear the lining of the uterus...very successful egg retrieval...we ended up conceiving naturally that first month after the retrieval...She will take the time to answer and explain anything you ask. Don't be afraid to ask why or for her to clarify. She is more than happy to do so.
[New Hope Center for Reproductive Medicine (CCRM Network Clinic)] was very organized with our history and information. We felt like they really knew and understand our journey and what our hopes/goals were. They were always responsive, quick to respond, and quick to get us scheduled for appointments as needed...the nurses were thorough, compassionate, and helpful with any questions/concerns we had.
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
My experience with Dr. Robin and her office staff was amazing. I felt so supported. Infertility is such a hard thing to go through and she made us feel like we are not going through it alone and that she was there for us (in many ways) throughout the whole process. She was very invested in our journey to grow our family. She was very responsive to our needs and communicated in a very timely manner. We could not be happier with our experience.
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Try to think of questions to ask ahead of time. She will take the time to answer and explain anything you ask. Don't be afraid to ask why or for her to clarify. She is more than happy to do so.
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr. Robin was very thorough and really listened to me (and my husband). She answered our questions and explained things in an easy to understand way. It was evident that she really cared about us and our journey to start a family.
Describe the protocols Robin Poe-Zeigler used in your cycles at New Hope Center for Reproductive Medicine (CCRM Network Clinic) and their degree of success.
We tried a multitude of things during my treatments with Dr. Robin. After examination, it was determined I needed a hysteroscopy to get a better look and remove some polyps and clear the lining of the uterus. After this procedure, I was told this is good timing for pregnancy, so we tried some medications, timed intercourse, and IUI. None of which worked. We decided to move forward with IVF. This included injections to stimulate follicles and promote the release of eggs. I also took a multitude of vitamins to promote the quality of the eggs. One of which was CoQ-10. I was told this helps with the quality of the egg. We had a very successful egg retrieval but the timing was right when Covid was starting, so we decided to wait to transfer. However, I continued taking the vitamins - including the CoQ10, and we ended up conceiving naturally that first month after the retrieval. After our daughter turned 1 and we were ready to start trying again, I began taking CoQ10 again and we were able to get pregnant naturally again. I do not know if the CoQ10 had an impact on our ability to get pregnant, but I can't help but wonder if the effect on the quality of the eggs helped increase our change of conception.
Describe your experience with the nursing staff at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Just like Dr. Robin, the nurses were thorough, compassionate, and helpful with any questions/concerns we had.
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
The clinic was very organized with our history and information. We felt like they really knew and understand our journey and what our hopes/goals were. They were always responsive, quick to respond, and quick to get us scheduled for appointments as needed.
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
For all procedures done with Dr. Robin, I estimate we paid 20-25,000
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Successful
NPS
9
NPS
9
Age 33 - 35
5 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
Uterine Fibroids
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Poe-Zeigler is a fantastic doctor, but do not expect to see her very much during your treatment. You will see her for the consultation and then for any medical procedures. So, please don't be disappointed if you don't see her. She is an excellent doctor and will care for you from behind the scenes...I have never had a doctor give me their cell phone number. She told me I could reach out to her when I needed to. That made me feel like I was being taken care of. She also tried to explain things well and in different ways so I could understand. She discussed options with me and treated me like a human and not a number.
NHC will bend over backward to squeeze you into their schedule...They're also prompt about answering questions and getting back to you. They have an on-call nurse for emergencies if you call after hours, which is nice. The biggest weakness for me is that they are far away, but I am willing to travel to work with them because they are professional and patient-oriented...Dr. Poe-Zeigler is a fantastic doctor, but do not expect to see her very much during your treatment. You will see her for the consultation and then for any medical procedures. So, please don't be disappointed if you don't see her. She is an excellent doctor and will care for you from behind the scenes.
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
I have never had a doctor give me their cell phone number. She told me I could reach out to her when I needed to. That made me feel like I was being taken care of. She also tried to explain things well and in different ways so I could understand. She discussed options with me and treated me like a human and not a number.
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr. Poe-Zeigler is a fantastic doctor, but do not expect to see her very much during your treatment. You will see her for the consultation and then for any medical procedures. So, please don't be disappointed if you don't see her. She is an excellent doctor and will care for you from behind the scenes.
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
The providers are NHC always gave me the time to listen to my concerns, no matter how small.
Describe the protocols Robin Poe-Zeigler used in your cycles at New Hope Center for Reproductive Medicine (CCRM Network Clinic) and their degree of success.
I have been through five IVF cycles with Dr. Poe-Zeigler. I don't remember all the names precisely, but they have consisted of an antagonist protocol, agonist protocol, Lupron protocol, and two "mini-stim" protocols. I have a low ovarian reserve. The only protocol that worked for me was the mini-stim. It has been successful once with a 3-day transfer. During the mini-stim I used the following medications: metformin, baby aspirin, letrozole, menopur, ganirelix, and Pregnyl. I was also on the following supplements: prenatal, royal bee jelly, maca root, and vitamin D.
Describe your experience with your nurse at New Hope Center for Reproductive Medicine (CCRM Network Clinic). (Assigned nurse: Lauren Bonney)
My assigned nurse was patient with me. I always had a lot of questions, and she was very willing to take the time to reassure me. When I an issue, she had no problem contacting the overseeing doctor directly to find a solution. She would call me back right away if I needed to get ahold of her. I couldn't have asked for a better nurse. The only weakness I can think of would be that there was no follow-up after my IVF was not successful. For example, there was no email or phone call that said, "I'm sorry it didn't work. We tried our best." After building such a relationship with them, I just felt like I was left out in the middle of the ocean after I failed without a lifeline.
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
NHC will bend over backward to squeeze you into their schedule. My commute to the clinic was farther than most, and they would never have a problem with rearranging my schedule, so it was convenient for me. I also work a full-time job, so getting away in the middle of the day was not easy. They're also prompt about answering questions and getting back to you. They have an on-call nurse for emergencies if you call after hours, which is nice. The biggest weakness for me is that they are far away, but I am willing to travel to work with them because they are professional and patient-oriented.
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
The IVF stimulation package was approximately $11,000. This price did not include the cryopreservation fee ($2,000), Sedation fee ($1,650), Blastocyst transfer fee ($1,000), ICSI ($2,400), Zymot ($250), AZH ($600), Baseline visit ($637), and small other additional fees. The out-of-pocket price is between $15,000-20,000.
Describe Robin Poe-Zeigler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
I did not have a lot of viable embryos, so I did not have a lot of options.
What specific things went wrong at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
  • Failed to call with results
Describe the specific things that went wrong at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
There was one instance where I was expecting a phone call regarding pregnancy labs. They said they would have my results by the end of the day. I waited all day for a phone call, which was pretty stressful. I waited until the end of the day to call them, and then they called me back to let me know my results were negative. I understand the clinic is very busy, but these results were sensitive, and I was told I would be notified by the end of the day. I haven't had any other problems with the clinic.
9
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Adaptability
5 of 5
9
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2023, Successful
NPS
10
NPS
10
Age 25 - 37
1 IVF
Endometriosis
Male Factor
PCOS
Tubal Blockage
Uterine Fibroids
Unexplained
East Asian
South Asian
Income $100K - $199K
3rd of 3 Docs
1 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Robin...took time to explain every step and answer every question...If you are open about all of fertility problems, she will be forthcoming with solutions to improve your outcomes...just finished birth control...started 10cc of Lupron sub-cu and oral estradiol 2 mg...Hcg and progesterone as directed...calendar is clear and easy to follow...
[New Hope Center for Reproductive Medicine (CCRM Network Clinic)] communication and ability to offer solutions, mean the world to us during the process...They explain every step...Nurse and cate team are amazing and offer pager for after hours problems. They are always willing to offer clarification and necessary instructions
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
I started with Dr. Robin and came back almost a decade later to restart care because of how much trust she instilled. I'll keep coming to her because she explained every available optios to achieve our family goals.
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
If you are open about all of fertility problems, she will be forthcoming with solutions to improve your outcomes.
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr. Robin and her staff took time to explain every step and answer every question. They were like guides through the process. Even though I had gone through the process before with other clinics, Dr. Robin still "held our hands."
Describe the protocols Robin Poe-Zeigler used in your cycles at New Hope Center for Reproductive Medicine (CCRM Network Clinic) and their degree of success.
I used medications from a different clinic and we had to adjust the dosing. But we did have to add a different trigger. I also appreciated the number of ultrasounds because retrieval was a stressful exciting time. We are currently in a fet cycle and the medications are similar to our first fet. We just finished birth control, and started 10cc of Lupron sub-cu and oral estradiol 2 mg. Soon I'll start Hcg and progesterone as directed. The calendar is clear and easy to follow.
Describe your experience with your nurse at New Hope Center for Reproductive Medicine (CCRM Network Clinic). (Assigned nurse: Jamia)
Nurse and cate team are amazing and offer pager for after hours problems. They are always willing to offer clarification and necessary instructions.
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
This clinic made a significant difference in our fertility journey. There communication and ability to offer solutions, mean the world to us during the process. They explain every step. Their ability to communicate makes them wonderful. Dr. Robin communicates so well that she even provided written instructions while writing upside down. Very impressive!
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
First IVF cycle, testing, freeze, and transfer total costs with medication were approximately $17k. For medicine and frozen egg transfer we are close to $3500 additional.
Describe Robin Poe-Zeigler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
I am a "geriatric" mother and the risk was explained
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unsuccessful
NPS
10
NPS
8
Age 27
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Neutral
Unsuccessful
Dr. Robin made me feel heard every time I saw her. She seemed to genuinely want to make my dream of becoming a mother a reality and not just for her benefit. If I had any questions (and I had many) she really took her time to make sure I understood. I didn't get the results I wanted (due to poor quality eggs), but I do not regret seeking Dr. Robin's help...You won't see her very often, but she is so helpful when you do.
I think one of the [New Hope Center for Reproductive Medicine] clinic's biggest strengths is compassion. They see a lot of women come in here at their lowest and they seem genuine in the care they give. Success is their goal, but not just because of their numbers. I would say a weakness would be communication. It was sometimes hard to get an answer if you were not physically in the clinic, but I do know that they have very long and busy days.
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr. Robin made me feel heard every time I saw her. She seemed to genuinely want to make my dream of becoming a mother a reality and not just for her benefit. If I had any questions (and I had many) she really took her time to make sure I understood. I didn't get the results I wanted (due to poor quality eggs), but I do not regret seeking Dr. Robin's help.
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Do some research beforehand so that you can make a list of questions when meeting with Dr. Robin. You won't see her very often, but she is so helpful when you do.
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
During all of my in person appointments, everyone seemed to take their time and listen to any concerns I had, and if they didn't know they would get the answer for me.
Describe the protocols Robin Poe-Zeigler used in your cycles at New Hope Center for Reproductive Medicine (CCRM Network Clinic) and their degree of success.
I was diagnosed with low amh and male motility issues, so we decided to go the ivf route. My husband and I were put on several medications/supplements for 3 months, then proceeded with ivf. My injection doses were lowered during our cycle because I had one follicle growing way faster than the other. Egg retrieval procedure itself went well. 12 eggs retrieved, 6 mature, 2 fertilized, 1 embryo, 0 normal after testing. My eggs proved to be hard to inject, and were grainy. We are unsure if it is do to medication I already take daily. We are now taking more supplements for the next three months in hopes to try an iui next year since we cannot afford to do ivf again (no insurance coverage).
Describe your experience with the nursing staff at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
The nursing staff in general were really kind. The lab seemed to be somewhat unorganized (not always knowing what they needed to test for) but they were always very kind.
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
I think one of the clinic's biggest strengths is compassion. They see a lot of women come in here at their lowest and they seem genuine in the care they give. Success is their goal, but not just because of their numbers. I would say a weakness would be communication. It was sometimes hard to get an answer if you were not physically in the clinic, but I do know that they have very long and busy days.
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Treatments can get very costly for fertility treatments, but that is true for all clinics. Insurance does not cover a penny of my treatment so I had to get a loan for ivf. Unfortunately, I will be unable to do another round of treatment due to the high cost. Also, prices did just go up when New Hope merged with CCRM.
What specific things went wrong at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Anything that went wrong, I believe was mostly due to being busy and things getting overlooked. I don't think any of it was intentional. Maybe just last of communication.
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2022, Successful
NPS
10
NPS
10
Age 40 - 44
2 IVF
Donor Eggs
Unexplained
East Asian
South Asian
Income $100K - $199K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Robin Poe-Zeigler has] been nice and really took time fo understand me...an experienced fertility doctor...had this procedure called ERA...After doing this, I had a successful pregnancy with frozen embryo transfer...Multiple embryo transfer did not work for me...knows how to handle patients and could give you the options
[New Hope Center for Reproductive Medicine (CCRM Network Clinic)] is very clean and environment is very welcoming...nurses were very organized...treated me with care in all the visits and the actual procedures that I went through...have separate staff for greeting the patients and for answering phone inquiries, for scheduling the next visit, and for payments
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
She’s been nice and really took time fo understand me, as a patientt. She advised me not to give up when I almost lost hope after failed IUI, failed fertilization and, 1 miscarriage. Now I have my almost 4 year old daughter today because she never give up on me.
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
You’ll never regret going to Dr, Robin. With all those years of experience, she knows how to handle patients and could give you the options that could make your family building successful.
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
She’s already an experienced fertility doctor so she already knows how to interact with patients and communicate options for more better and informed decisions.
Describe the protocols Robin Poe-Zeigler used in your cycles at New Hope Center for Reproductive Medicine (CCRM Network Clinic) and their degree of success.
I had this procedure called ERA which stands for Endometrial Receptivity Analysis (ERA). If you google, this is a test done to evaluate a woman’s endometrial receptivity which is “how likely an embryo is to stick. The test is performed to help prevent implantation failure by identifying a woman’s unique and optimum “window of implantation.” After doing this, I had a successful pregnancy with frozen embryo transfer.
Describe your experience with the nursing staff at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
The nurses were very organized. I asked a lot of questions and they are able to answer all of them via email or via the portal for communication. They treated me with care in all the visits and the actual procedures that I went through.
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Clinic is very clean and environment is very welcoming. They even decorate for the holidays. At the reception, they have separate staff for greeting the patients and for answering phone inquiries, for scheduling the next visit, and for payments. They have different rooms for meeting for consultation with Dr. Robin, for ultrasounds and for the major procedures (transfers, egg retrievals, etc). Rooms are hygienic and comfort rooms are always clean.
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
In IVF, eggretrieval, fertilization and transfer seems to be the most expensive at around 15k but it could be higher nowadays. When you already have the embryo, or 2nd time IVF, the procedure costs less at around 5k or 10k if you consider genetic testing as well. There are also storage costs involved costing around $50 per month and it might also depend on the type, if egg, sperm or embryo. We only stored embryos.
Describe Robin Poe-Zeigler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Multiple embryo transfer did not work for me and I experienced of what seemed to be blighted ovum then I experienced miscarriage afterwards. Better rto have sisngle embryo transfer and have a successful pregnancy.
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
9
Age 34
1 IVF
Anovulation
Tubal Blockage
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Robin is simply the best...is warm, friendly, really cared about my journey, was reassuring...is knowledgeable, experienced and caring...recommended that I first do a hysterescopy to check for polyps and clear the area of my uterus...transferred 2 embryos. I was warned of the risks of multiple pregnancy. My pregnancy was successful on the first try
[New Hope Center for Reproductive Medicine (CCRM Network Clinic)] strengths are, getting back to you on time, friendliness, professionalism and their weakness, no good communication in the financial department...experienced lots of unforeseen spending because of ineffective communication...treated me during my OSS without telling me of the financial obligation
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr. Robin is a very great doctor! She is knowledgeable, experienced and caring. That to me is the greatest combination for me to have felt comfortable in this sensitive situation. Dr. Robin, in the time of Covid, realized the delicate situations, made recommendations for my needs, I followed her instructions and they worked! Just as she said they would! The first consultation was me trying to decide between her clinic and another one for treatment and upon meeting her i immediately knew that New Hope was it for me! I now have a beautiful baby boy because of the way God used this magnificent woman!! Dr. Robin, I just love you!!!
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Follow all her advices, recommendations and instructions! She knows what she is saying.
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr. Robin is simply the best!! She is warm, friendly, really cared about my journey, was reassuring and gives the best hugs!!
Describe the protocols Robin Poe-Zeigler used in your cycles at New Hope Center for Reproductive Medicine (CCRM Network Clinic) and their degree of success.
She recommended that I first do a hysterescopy to check for polyps and clear the area of my uterus. She recommended also the temp of one of my folopiam tubes that was blocked because she didn’t want fluid from it draining down during my pregnancy because it could cause a miscarriage. She stimulated my eggs with something to increase the growth of my eggs in my ovaries. Then there was the egg retrieval. My husband provided his sperm and they fertilized the eggs and we got 12 embryos! Because i developed OSS, my embryo transfer date was put off. Transfer later happened. I transferred 2 embryos. I was warned of the risks of multiple pregnancy. My pregnancy was successful on the first try and we were so excited!!
Describe your experience with your nurse at New Hope Center for Reproductive Medicine (CCRM Network Clinic). (Assigned nurse: Erica)
She was good.
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
The clinic’s strengths are, getting back to you on time, friendliness, professionalism and their weakness, no good communication in the financial department. I experienced lots of unforeseen spending because of ineffective communication. I had the worst experience with the financial department but I was eventually compensated or given a waive for some fees and again that speaks to the compassionate nature of the team. So I’d recommend asking a lot of questions about the financing
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Ultimately invert $10,000
Describe Robin Poe-Zeigler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
None.
What specific things went wrong at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
They treated me during my OSS without telling me of the financial obligation. I asked the front desk clerk if I’m owing anything and she said no and then I received a bill. Dr. Robin advised me to delay my embryo transfer date due to me having OSS but didn’t tell me it would cost me an additional $3000 due to canceling. So I had to now find more money outside of what I was prepared for and it was so stressful!!
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unknown Success
NPS
10
NPS
10
Age 31 - 32
PCOS
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Robin Poe-Zeigler] was quirky and funny she made us laugh and feel comfortable she knew exactly how to deliver our test results and explained them thoroughly. She answered all of our questions she made it feel like a safe space and didn’t judge us or make us feel unimportant...She went over all of the details of my test results and didn’t sugar coat anything but assured me she would do everything in her power to help us get pregnant. She made us feel comfortable and confident in our choice of dr
The [New Hope Center for Reproductive Medicine] clinic was clean and inviting spacious and didn’t keep you waiting for to long it was peaceful. When my husband went for sperm testing he was worried it would be awkward however they made sure he felt comfortable and had everything ge needed to complete the process...[nursing staff] Super sweet and understanding made sure you felt comfortable and if you had any concerns they documented them on your chart so that the dr could be prepared to answer tgem
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
She was quirky and funny she made us laugh and feel comfortable she knew exactly how to deliver our test results and explained them thoroughly. She answered all of our questions she made it feel like a safe space and didn’t judge us or make us feel unimportant
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Be prepared for her sense of humor and her direct approach
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
She went over all of the details of my test results and didn’t sugar coat anything but assured me she would do everything in her power to help us get pregnant. She made us feel comfortable and confident in our choice of dr
Describe your experience with the nursing staff at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Super sweet and understanding made sure you felt comfortable and if you had any concerns they documented them on your chart so that the dr could be prepared to answer tgem
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
The clinic was clean and inviting spacious and didn’t keep you waiting for to long it was peaceful. When my husband went for sperm testing he was worried it would be awkward however they made sure he felt comfortable and had everything ge needed to complete the process
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
My initial cost was $300 which would be applied towards my fertility treatment after my testing was completed I was quoted a few different prices for different procedures for the dr and I to look at and decide which would be most beneficial to me everything was labeled and spelled out so that there were no hidden fees
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
10
NPS
8
Age 27
2 IVF
PCOS
Immunological
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
She [Robin Poe-Zeigler] is a very personable and smart fertility physician. I genuinely believe that she has our best interest at heart. She has always talked through our successes and failures in a way that is easily understood...Single embryo transfers were recommended as opposed to multiple embryo transfers...She has both celebrated and cried with us throughout our journey. She shares her own personal stories and helps us to make a goal moving forward.
The [New Hope Center for Reproductive Medicine] nursing staff will see you at almost every visit to inform you what to do moving forward. I have found that some of the nurses are not fully educated on what has been going on in my indicidual journey and that has led to some insensitive comments/questions...She [Dr. Robin Poe-Zeigler] is a very personable and smart fertility physician. I genuinely believe that she has our best interest at heart. She has always talked through our successes and failures in a way that is easily understood.
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
She is a very personable and smart fertility physician. I genuinely believe that she has our best interest at heart. She has always talked through our successes and failures in a way that is easily understood.
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Request as many 1 on 1 consult opportunities as possible/needed. The consults have provided me with the best information and she is very knowledgeable in my case.
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
She has both celebrated and cried with us throughout our journey. She shares her own personal stories and helps us to make a goal moving forward.
Describe the protocols Robin Poe-Zeigler used in your cycles at New Hope Center for Reproductive Medicine (CCRM Network Clinic) and their degree of success.
Antagon protocols were used for both of my egg retrievals. I did have mild OHSS in both of my cases but was followed closely for any worsening symptoms.
Describe your experience with the nursing staff at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
The nursing staff will see you at almost every visit to inform you what to do moving forward. I have found that some of the nurses are not fully educated on what has been going on in my indicidual journey and that has led to some insensitive comments/questions.
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
If there is any concern, they are able to get you in quickly. They also have after-hours/emergency lines. Sometimes there is poor communication across the clinic as I have been called about the same thing multiple times from different members of the staff.
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Insurance has helped with the costs of my fertility care. I have had 2 egg retrievals and 3 embryo transfers under 8k total.
Describe Robin Poe-Zeigler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Single embryo transfers were recommended as opposed to multiple embryo transfers.
What specific things went wrong at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unknown Success
NPS
9
NPS
9
Age 34 - 35
4 IVF
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Robin Poe-Zeigler] is very thorough and listens to concerns. Adjusting protocols as necessary. Really wants to see you have a happy ending. She is t afraid to stop and give you a hug if things don’t go as planned...Very kind and caring; you never feel alone. She remembers every detail of everything you’ve every done with her...
The front desk staff[at New Hope Center for Reproductive Medicine (CCRM Network Clinic)] is somewhat “cold.” They seem easily irritated if you call to change an appointment or as questions. Most of the time they are very helpful, but there have been times when I feel like I am getting in their nerves...Very high storage fees
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
She is very thorough and listens to concerns. Adjusting protocols as necessary. Really wants to see you have a happy ending. She is t afraid to stop and give you a hug if things don’t go as planned and I love that about her
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Start saving your money now. Write down all the questions you might have
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Very kind and caring; you never feel alone. She remembers every detail of everything you’ve every done with her.
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
The front desk staff is somewhat “cold.” They seem easily irritated if you call to change an appointment or as questions. Most of the time they are very helpful, but there have been times when I feel like I am getting in their nerves
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Oh my gosh - so expensive. Almost $20,000 for egg retrieval. Very high storage fees
Describe Robin Poe-Zeigler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
We haven’t done any transfers yet
What specific things went wrong at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
  • Failed to call in prescriptions to pharmacy
9
Doctor
Robin Poe-Zeigler
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
10
NPS
10
Age 40
3 IVF
Uterine Fibroids
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Business Executive
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Everything with Dr Robin has been great. She has been honest and realistic about expectations. When treatment did not yield desired results she consulted with us and adjusted treatment plan accordingly...Took the time to explain in detail each step of the process. Very personable and sympathetic...Write down all questions before each appt so that you know what you want addressed and do not forget
[New Hope Center for Reproductive Medicine] Strength: compassionate and understanding. Appts always on time Weakness: during busy times seem to get frustrated with coworkers, chatter is a little loud and can be heard when sitting near nurses station...Everything with Dr Robin has been great. She has been honest and realistic about expectations. When treatment did not yield desired results she consulted with us and adjusted treatment plan accordingly.
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Everything with Dr Robin has been great. She has been honest and realistic about expectations. When treatment did not yield desired results she consulted with us and adjusted treatment plan accordingly.
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Write down all questions before each appt so that you know what you want addressed and do not forget
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Took the time to explain in detail each step of the process. Very personable and sympathetic
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Strength: compassionate and understanding. Appts always on time Weakness: during busy times seem to get frustrated with coworkers, chatter is a little loud and can be heard when sitting near nurses station
Describe your experience with your monitoring appointments at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Well oiled machine
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Self pay. No insurance
What specific things went wrong at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
Prescriptions were not called in on two occurrences. Did not receive a call with number of embryos. Received mail with too much patient info on outside of envelope. Received bill for stored embryos that we don't have.
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unknown Success
NPS
10
NPS
10
Age 23 - 24
Uterine Fibroids
Immunological
Recurrent Pregnancy Loss
European
1st of 2 Docs
2 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Robin is the SWEETEST...genuinely cares about your overall well being. Her knowledge impresses me every single time. She continuously checks in and makes sure no patient falls through the cracks...made sure the protocol was tailor made for us as a couple...tried various meds for IUI including Pregnyl, Letrozole, and Metformin
communication...is now one of their strengths. I wish there was a better way to schedule online or through the portal...Leah has helped me prior to being our IVF coordinator...She's typically the only one who can find a vein and she is always so gentle and empathetic...they know me by name, they are always responsive, they are super quick and efficient sending meds
How was your experience with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
Dr. Robin is the SWEETEST lady. She genuinely cares about your overall well being. Her knowledge impresses me every single time. She continuously checks in and makes sure no patient falls through the cracks.
What's one piece of advice would you give a prospective patient of Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
She will answer any and every question you have. They will send a follow up note if needed, but we typed important info on the notes app while talking
During treatment, were you treated like a number or a human with Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic)?
When I first started going to New Hope, one of the NPs was about to retire. I felt like there was a lot of turnover with nurses and staff. Now, they know me by name, they are always responsive, they are super quick and efficient sending meds, the communication overall has greatly improved
Describe the protocols Robin Poe-Zeigler used in your cycles at New Hope Center for Reproductive Medicine (CCRM Network Clinic) and their degree of success.
Dr. Robin was amazing at pivoting when needed and made sure the protocol was tailor made for us as a couple. We tried various meds for IUI including Pregnyl, Letrozole, and Metformin. For IVF, there are SO many medications, but that is typical for this type of treatment. I don't remember them all off the type of my head.
Describe your experience with your nurse at New Hope Center for Reproductive Medicine (CCRM Network Clinic). (Assigned nurse: Leah)
Leah has helped me prior to being our IVF coordinator. She helped with various IVs and blood draws. She's typically the only one who can find a vein and she is always so gentle and empathetic. She's been AMAZING with emailing us info about IVF and is always quick to respond to all of my questions
Describe your experience with New Hope Center for Reproductive Medicine (CCRM Network Clinic).
When I first started in 2022, I would have said communication was the biggest area for improvement. In the last year they have seriously grown in this area. It is now one of their strengths. I wish there was a better way to schedule online or through the portal because I work and typically cannot call during the day.
Describe the costs associated with your care under Robin Poe-Zeigler at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
IVF was mid to upper $20,000's. IUI was $300ish first cycle and $800 the second cycle. The testing varied. Receptiva $600. Hysteroscopy was $740. Appointments have been $50 each this year with insurance.
Describe Robin Poe-Zeigler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Center for Reproductive Medicine (CCRM Network Clinic).
We have not gotten to this stage yet
10
Doctor
Robin Poe-Zeigler
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Center for Reproductive Medicine (CCRM Network Clinic)
Virginia Beach
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5