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New York Fertility Institute (closed)

Rated 6
Strongly recommend: 60%Don't recommend: 40%6
60% strongly recommend
4 reviews
Operations
7.6
7.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.4
8.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
5.6
5.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.4
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.3
7.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
92
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling is not offered
Mental health counseling is not offered
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic had 1 office
Visit clinic website

New York (closed)
1016 5th Avenue
New York, NY 10028
212-734-5555

4 patient reviews

Strongly Recommend
60%
Neutral
0%
Don't Recommend
40%
2018, 18 Eggs Frozen
NPS
10
NPS
10
Age 31
1 Egg Freezing
Ashkenazi Jewish
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
I felt as if I was the only patient. I was given his [Dr. Sultan] home phone number incase I needed something at night. ... He explained everything so I knew what to expect ... Great communication and made me feel incredibly comfortable. ... Dr. Sultan was incredibly supportive and easy to talk to. ... He is more than happy to answer and questions and talk about any concerns. ... Amazing personalized care ...
I had a wonderful experience at NYFI. The staff was amazing and the doctors phenomenal. From my initial consultation to after my egg retrieval I felt safe and as if I was the only patient. I know this is not true but the care I received surpassed my wildest dreams. ... I have never been anywhere that has made me feel like the number one priority from my first phone call until after retrieval. ... The cost is very competitive compared to other doctors I looked into. Worth every penny
How was your experience with Khalid Sultan (retired) at New York Fertility Institute (closed)?
Amazing. I felt as if I was the only patient. I was given his home phone number incase I needed something at night. Great communication and made me feel incredibly comfortable. He explained everything so I knew what to expect and I loved seeing the growth of eggs in my ovaries. It was very exciting. Dr. Sultan was incredibly supportive and easy to talk to.
What's one piece of advice would you give a prospective patient of Khalid Sultan (retired) at New York Fertility Institute (closed)?
Don’t be afraid to ask questions. He is more than happy to answer and questions and talk about any concerns. You are not just a number but an important person
During treatment, were you treated like a number or a human with Khalid Sultan (retired) at New York Fertility Institute (closed)?
Amazing personalized care
Describe your experience with your nurse at New York Fertility Institute (closed). (Assigned nurse: Gaby)
Just amazing
Describe your experience with New York Fertility Institute (closed).
I had a wonderful experience at NYFI. The staff was amazing and the doctors phenomenal. From my initial consultation to after my egg retrieval I felt safe and as if I was the only patient. I know this is not true but the care I received surpassed my wildest dreams. There are so many fertility doctors to choose from, picking a practice is a daunting decision. I am thrilled with my choice and would recommend NYFI to anyone who is looking for a fertility specialist. During my initial consultation Dr. Fateh gave me the same advice he gave his daughter regarding freezing eggs vs embryos. I am single and was thinking about using a sperm bank. I am very happy that I decided to freeze just eggs and not embryos. There are not enough positive things I can say about NYFI. I have never been anywhere that has made me feel like the number one priority from my first phone call until after retrieval.
Describe the costs associated with your care under Khalid Sultan (retired) at New York Fertility Institute (closed).
The cost is very competitive compared to other doctors I looked into. Worth every penny
10
Doctor
Khalid Sultan (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New York Fertility Institute (closed)
New York (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
2017, 13 Eggs Frozen
NPS
10
NPS
10
Age 33
1 Egg Freezing
European
Income $200K - $499K
Investor
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
This is white-glove fertility treatment. After having a suboptimal experience trying to freeze my eggs at another clinic, I upgraded to see Dr Fateh. He spent nearly an hour on the first visit explaining the process to me and asking about my prior experience. In addition to addressing all my concerns, he clearly laid out what I would expect over the 10-14 day process. He saw me personally at each office visit and helped me understand how the cycle was progressing. The medications and dosages he prescribed did not change my mood at all compared to significant swings with my initial attempt. The day of the retrieval went very smoothly and I was able to successful freeze 13 eggs.
NYFI is a small clinic that only takes on a certain number of patients each year. There are only two doctors in the practice, and both of them are there every day. Dr. Fateh has been a fertility specialist for 40 years, but remains extremely in touch with the technological changes and medical advancements. The NYFI office itself is cozier than other clinics, and the quality of service is much higher. The office is on the UES and I traveled there from the West Village - not convenient, but completely worth it!
How was your experience with Majid Fateh (retired) at New York Fertility Institute (closed)?
This is white-glove fertility treatment. After having a suboptimal experience trying to freeze my eggs at another clinic, I upgraded to see Dr Fateh. He spent nearly an hour on the first visit explaining the process to me and asking about my prior experience. In addition to addressing all my concerns, he clearly laid out what I would expect over the 10-14 day process. He saw me personally at each office visit and helped me understand how the cycle was progressing. The medications and dosages he prescribed did not change my mood at all compared to significant swings with my initial attempt. The day of the retrieval went very smoothly and I was able to successful freeze 13 eggs.
What's one piece of advice would you give a prospective patient of Majid Fateh (retired) at New York Fertility Institute (closed)?
Make sure you understand the fully loaded cost at the outset. This is NOT a low-cost option. Even knowing that, there are a number of hidden fees that kept popping up. The entire procedure, including medication, was $23K.
During treatment, were you treated like a number or a human with Majid Fateh (retired) at New York Fertility Institute (closed)?
Dr Fateh saw me personally every time I visited. He spent as much time with me as I needed and always made sure to fully explain the process, progress and results.
Describe your experience with your nurse at New York Fertility Institute (closed). (Assigned nurse: Kara Caputo)
Kara, the nurse and office manager, was amazing. The receptionist however was quite annoying. While well intentioned I know, she degraded the overall experience in the office.
Describe your experience with New York Fertility Institute (closed).
NYFI is a small clinic that only takes on a certain number of patients each year. There are only two doctors in the practice, and both of them are there every day. Dr. Fateh has been a fertility specialist for 40 years, but remains extremely in touch with the technological changes and medical advancements. The NYFI office itself is cozier than other clinics, and the quality of service is much higher. The office is on the UES and I traveled there from the West Village - not convenient, but completely worth it!
Describe the costs associated with your care under Majid Fateh (retired) at New York Fertility Institute (closed).
$23K total - about $6K for medication and $17K for appointments, retrieval, bloodwork, ultrasounds, oocyte processing / transport / storage
What specific things went wrong at New York Fertility Institute (closed)?
  • Lost appointments
Describe the specific things that went wrong at New York Fertility Institute (closed).
The office operations are very old school, and therefore less efficient than experiences most consumers have on a daily basis. For example, I had to pay after each individual visit (this is 6 times over 11 days). Not the end of the world, but sort of irritating. They also do not accept American Express.
10
Doctor
Majid Fateh (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
New York Fertility Institute (closed)
New York (closed)
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
0
NPS
0
Age 36
European
Income $100K - $199K
3rd of 3 Docs
4 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
I felt like she [Dr. Fateh] only cared about the $$ not about the factual information (our test results) and lack of risk factors. I was told by my two previous doctors and internal scans that I had no blockage and a high folicale count. The doctor told me because I had a very slight genetic marker that may effect my grandchildren, we should immediately proceed to IVF. No other options we given.
It was very confusing because I was first contacted [by New York Fertility Institute] and told I owed nearly 1,000 for consultation, ultrasound and blood tests. This should have been mostly covered. After days of push back and follow up I believe I ended up paying 200...Very clean and modern looking. Small exam rooms. Made it very uncomfortable for my husband when I was receiving my internal ultrasound with 4 people in the room. The flabotimist left a massive bruise on my arm where she blew out my vein.
How was your experience with Majid Fateh (retired) at New York Fertility Institute (closed)?
As previously stated, I felt like she only cared about the $$ not about the factual information (our test results) and lack of risk factors. I was told by my two previous doctors and internal scans that I had no blockage and a high folicale count. The doctor told me because I had a very slight genetic marker that may effect my grandchildren, we should immediately proceed to IVF. No other options we given.
What's one piece of advice would you give a prospective patient of Majid Fateh (retired) at New York Fertility Institute (closed)?
Make sure you ask lots of questions. Receive your paperwork (I was neve sent mine. I do t even know if her diagnosis is accurate). Ask for a second opinion.
During treatment, were you treated like a number or a human with Majid Fateh (retired) at New York Fertility Institute (closed)?
I didn’t feel that I was evaluated using all other doctor information and my age. I was immediately told I needed IVF with no other options. It made me feel like a cash cow.
Describe the protocols Majid Fateh (retired) used in your cycles at New York Fertility Institute (closed) and their degree of success.
Proceed immediately to IVF. This information was given to me over the phone while I was at work, which the doctor knew. Very insensitive.
Describe your experience with the nursing staff at New York Fertility Institute (closed).
Very curt and matter of fact. Rude when following up about billing.
Describe your experience with New York Fertility Institute (closed).
Very clean and modern looking. Small exam rooms. Made it very uncomfortable for my husband when I was receiving my internal ultrasound with 4 people in the room. The flabotimist left a massive bruise on my arm where she blew out my vein.
Describe the costs associated with your care under Majid Fateh (retired) at New York Fertility Institute (closed).
It was very confusing because I was first contacted and told I owed nearly 1,000 for consultation, ultrasound and blood tests. This should have been mostly covered. After days of push back and follow up I believe I ended up paying 200
Describe Majid Fateh (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New York Fertility Institute (closed).
N/A
What specific things went wrong at New York Fertility Institute (closed)?
  • Lost paperwork
  • Provided conflicting information
0
Doctor
Majid Fateh (retired)
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
2 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
New York Fertility Institute (closed)
New York (closed)
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
Review of
2014 - 2015, Successful
NPS
10
NPS
10
Age 35 - 36
4 Egg Freezing
4 Embryo Freezing
Surrogacy
Ashkenazi Jewish
Income $200K - $499K
2nd of 2 Docs
IVF With Other Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
He is warm, kind, caring, professional, optimistic, informative, accessible, smart
They were reachable nights and weekends and always made me feel special and cared for
How was your experience with Majid Fateh (retired) at New York Fertility Institute (closed)?
He is warm, kind, caring, professional, optimistic, informative, accessible, smart and truly a partner in the process as is his colleague and his entire staff
What's one piece of advice would you give a prospective patient of Majid Fateh (retired) at New York Fertility Institute (closed)?
To listen to his advice, ask questions and know that he is there for you 100%
During treatment, were you treated like a number or a human with Majid Fateh (retired) at New York Fertility Institute (closed)?
They were incredibly hands on and always made me feel like my husband and I were their primary concern. They were reachable nights and weekends and always made me feel special and cared for
Describe your experience with the nursing staff at New York Fertility Institute (closed).
The nurses, clinicians, embryologists all showed extreme care and interest
10
Doctor
Majid Fateh (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
New York Fertility Institute (closed)
New York (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
Review of

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