CCRM Newport Beach

3 doctors work here

Rated 7.6
Strongly recommend: 65%Neutral: 14%Don't recommend: 21%7.6
65% strongly recommend
28 reviews
Operations
8.6
8.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.5
7.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.6
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
255
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

CCRM OC - Jamboree Rd
3501 Jamboree Rd., Suite 1100
Newport Beach, CA 92660

28 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
10
NPS
10
Age 33
1 IVF
Unexplained
European
Income $200K - $499K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Kan is very professional as is his staff. He is very caring and seems to really care for his patients... He is very knowledgeable and treats my husband and I as if we are his only patients every visit we have. He is always on time. He explains everything and takes the time to answer all of our questions...He is very smart and keeps up to date with current research.
The clinic staff [at CCRM Orange County] is very nice. They are always on time. The office itself is clean, new and has state of the art technology. I have been very happy with how responsive the clinic is to calls and they always answer their phones promptly and provide information as soon as possible...Dr Kan is very professional as is his staff. He is very caring and seems to really care for his patients
How was your experience with Mark Kan at CCRM Newport Beach?
Dr Kan is amazing! He is very knowledgeable and treats my husband and I as if we are his only patients every visit we have. He is always on time. He explains everything and takes the time to answer all of our questions. We are so thankful for him and his clinic.
What's one piece of advice would you give a prospective patient of Mark Kan at CCRM Newport Beach?
Trust him. He is very smart and keeps up to date with current research.
During treatment, were you treated like a number or a human with Mark Kan at CCRM Newport Beach?
Dr Kan is very professional as is his staff. He is very caring and seems to really care for his patients
Describe your experience with CCRM Newport Beach.
The clinic staff is very nice. They are always on time. The office itself is clean, new and has state of the art technology. I have been very happy with how responsive the clinic is to calls and they always answer their phones promptly and provide information as soon as possible.
10
Doctor
Mark Kan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Newport Beach
CCRM OC - Avocado Ave (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
7
Age 38
3 IUI
Male Factor
Unexplained
East Asian
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Not sure
I hear a lot of stories where patients only see nurses or PAs. I appreciate that [Dr. Sanaz Ghazal] is the one only treating me (obviously I don’t see her on blood draw days)... believes in eSET since the goal is healthy baby and healthy mom and multiples have too many risk associated with it, along with risks with my “advanced maternal age”...is very caring and patient in explaining...She never rushes me...I haven’t had much success with my IUI treatments.
Dr.Ghazal is temporarily using OC Fertility as her office so I don’t believe the they communicate quite as well with her since her schedule is done on her own...They are quite punctual which is a plus...I sometimes have to follow up to get lab results or to confirm my rx is called in...I would say approximately $2500 total per IUI (one cycle was cancelled to too many follicles)...Dr. Ghazal is very caring and patient in explaining. I’m a pharmacist but the level of detail to understand fertility is very in depth. Since I understand medical terminology I probably ask for more information than most. She never rushes me
How was your experience with Sanaz Ghazal at CCRM Newport Beach?
I haven’t had much success with my IUI treatments. Being a pharmacist I’m hyper aware of the side effects of the drugs I’m on. I hear a lot of stories where patients only see nurses or PAs. I appreciate that Dr. Ghazal is the one only treating me (obviously I don’t see her on blood draw days)
What's one piece of advice would you give a prospective patient of Sanaz Ghazal at CCRM Newport Beach?
Listen, be prepared for some realistic expectations
During treatment, were you treated like a number or a human with Sanaz Ghazal at CCRM Newport Beach?
Dr. Ghazal is very caring and patient in explaining. I’m a pharmacist but the level of detail to understand fertility is very in depth. Since I understand medical terminology I probably ask for more information than most. She never rushes me
Describe the protocols Sanaz Ghazal used in your cycles at CCRM Newport Beach and their degree of success.
The truth is based on my labs and my husband’s SA and my age. The truth was IVF was ideal. But we also believe that diet and nutrition plays a vital part in our health and fertility health so we wanted to try IUI first, now we realize that we will probably have to go one step further and do IVF
Describe your experience with the nursing staff at CCRM Newport Beach.
I sometimes have to follow up to get lab results or to confirm my rx is called in
Describe your experience with CCRM Newport Beach.
They are quite punctual which is a plus. Dr.Ghazal is temporarily using OC Fertility as her office so I don’t believe the they communicate quite as well with her since her schedule is done on her own
Describe the costs associated with your care under Sanaz Ghazal at CCRM Newport Beach.
I would say approximately $2500 total per IUI (one cycle was cancelled to too many follicles)
Describe Sanaz Ghazal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Newport Beach.
My doctor believes in eSET since the goal is healthy baby and healthy mom and multiples have too many risk associated with it, along with risks with my “advanced maternal age”
What specific things went wrong at CCRM Newport Beach?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
9
Doctor
Sanaz Ghazal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
CCRM Newport Beach
CCRM OC - Avocado Ave (closed)
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2017, Successful
NPS
10
NPS
9
Age 27
2 IUI
Endometriosis
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Sharon Moayeri] is great at giving you realistic expectations. She is very dry and to the point but I appreciated that. She explains the risks of everything that happens. When I was faced with health issues related to the treatment she had referrals of specialists for everything...She is very busy and the visits are short. If you don’t have questions she will not ask...Have your questions prepared...she always answered our questions.
Easy to go in and out [at CCRM Orange County]. Parking can be tough depending on time of day. There is a pharmacy in the same building which is nice but they don’t carry all fertility medications. The clinic is open until 6 for apt but only until 4 if you call which can be frustrating...The staff was welcoming...They [nurses] were personable and knew you and your cycle whenever you came in. Con is they were always running behind.
How was your experience with Sharon E. Moayeri at CCRM Newport Beach?
She is great at giving you realistic expectations. She is very dry and to the point but I appreciated that. She explains the risks of everything that happens. When I was faced with health issues related to the treatment she had referrals of specialists for everything.
What's one piece of advice would you give a prospective patient of Sharon E. Moayeri at CCRM Newport Beach?
Have your questions prepared. She is very busy and the visits are short. If you don’t have questions she will not ask.
During treatment, were you treated like a number or a human with Sharon E. Moayeri at CCRM Newport Beach?
The staff was welcoming and she always answered our questions.
Describe your experience with the nursing staff at CCRM Newport Beach.
They were personable and knew you and your cycle whenever you came in. Con is they were always running behind.
Describe your experience with CCRM Newport Beach.
Easy to go in and out. Parking can be tough depending on time of day. There is a pharmacy in the same building which is nice but they don’t carry all fertility medications. The clinic is open until 6 for apt but only until 4 if you call which can be frustrating.
Describe the costs associated with your care under Sharon E. Moayeri at CCRM Newport Beach.
I do not remember all costs but when I had an ultrasound done it was a $25 copay. The rest of the billing came after treatment. The medication was expensive. Over $1,000 for the injections.
Describe Sharon E. Moayeri's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Newport Beach.
We did not do IVF
What specific things went wrong at CCRM Newport Beach?
  • Failed to call with results
Describe the specific things that went wrong at CCRM Newport Beach.
There was just a time that I was going to be called back by end of day and I wasn’t. It was the following day with results.
10
Doctor
Sharon E. Moayeri
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
CCRM Newport Beach
CCRM OC - Avocado Ave (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5