Northwell Health (FKA North Shore Long Island Jewish)

11 doctors work here

Rated 7.2
Strongly recommend: 47%Neutral: 19%Don't recommend: 34%7.2
47% strongly recommend
82 reviews
Operations
7.8
7.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8
8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.8
6.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.9
7.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
6.2
6.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,692
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
11 doctors work here
NPS
8
Average Doctor Score
Show 7 more

This clinic has 6 offices

Bay Shore
376 East Main Street, Suite 201
Bay Shore, NY 11706
Manhasset
300 Community Dr.
Manhasset, NY 11030
Mineola
300 Old Country Rd., Suite 221
Mineola, NY 11501
Mount Kisco
344 East Main St., 403
Mount Kisco, NY 10549
New York City
210 East 64th St., 1st Floor
New York, NY 10065
Smithtown
285 Middle Country Road, Suite 100
Smithtown, NY 11787
Show 4 more

82 patient reviews

2019, Unknown Success
NPS
8
NPS
8
Age 40
2 IUI
Income $100K - $199K
3rd of 3 Docs
1 Egg Freezing With Other Docs
Donor Sperm
Neutral
Neutral
Success w/ Doc Too early to know
IUI with donor sperm as a single mom. She [Dr. Noyes] perscriped chlomid for the second cycle to increase chance, which made sense. Based on factors like my age, insurance coverage and financial concerns, Dr. Noyes helped me determine a treatment course including 4-6 rounds of IUI with and then will consider IVF...is straight and to the point. She listens well and adapted care to my particular needs. The nurses at her clinic are great, they are caring, warm, and treat me like person. They are very good at staying in touch and remembering details about me - both those relevant to treatment and personal details. Doctor Nps
Great nursing staff [at Northwell Health]. Good compotent doctors. However you dont always see your doctor at every monitoring/scan, some times another doctor is on duty. The billing/insurance department is a little less helpful. They are satisfactory and do their job, but are not as good communicators (curt answers without warmth or detailed explanations - you have to be assertive and ask a lot of questions)...They are wonderful. They are warm, fun, professional, very organized, they stay in good touch and give clear instructions, with compassion. Highly competent team.
How was your experience with Nicole Noyes at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Noyes is no nonesense, which I appreciate. She is clear and frank. She listened well to my goals, concerns and questions and adapted treatment accordingly. She was helpful in thinking through options that were best for my lifestyle, budget, insurance, age etc. She inspired confidence.
What's one piece of advice would you give a prospective patient of Nicole Noyes at Northwell Health (FKA North Shore Long Island Jewish)?
Advice for seeing any doctor - take time before going in to your appointments to organize your thoughts and list out your questions, then make sure to go through them systematically with the doctor.
During treatment, were you treated like a number or a human with Nicole Noyes at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Noyes is straight and to the point. She listens well and adapted care to my particular needs. The nurses at her clinic are great, they are caring, warm, and treat me like person. They are very good at staying in touch and remembering details about me - both those relevant to treatment and personal details.
Describe the protocols Nicole Noyes used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
IUI with donor sperm as a single mom. She perscriped chlomid for the second cycle to increase chance, which made sense. Based on factors like my age, insurance coverage and financial concerns, Dr. Noyes helped me determine a treatment course including 4-6 rounds of IUI with and then will consider IVF.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
They are wonderful. They are warm, fun, professional, very organized, they stay in good touch and give clear instructions, with compassion. Highly competent team.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Great nursing staff. Good compotent doctors. However you dont always see your doctor at every monitoring/scan, some times another doctor is on duty. The billing/insurance department is a little less helpful. They are satisfactory and do their job, but are not as good communicators (curt answers without warmth or detailed explanations - you have to be assertive and ask a lot of questions).
Describe Nicole Noyes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
NA
8
Doctor
Nicole Noyes
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Bay Shore
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
1
NPS
5
Age 35
5 IUI
1 IVF
Male Factor
Latinx
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
It was very systematic, we didn't feel supported by the doctor [Dr. Cohen]. We needed encouragement, a positive outlook and the treatment to be tailored towards our medical needs and how my body was responding to the treatment. Instead we received one protocol, no options and the doctor never assessed any further. When the IVF was unsuccessful, I had to reach out for assistance, the doctor never called to follow up.
She [nurse at Northwell Health] was helpful and responsive. She was warm and made efforts to assist us through this process. She explained information and had patience...I requested a copy of my entire medical records and it took two weeks of harassing them to finally receive it...Sometimes it was quick other times there was a wait time...Strengths-clean, several locations in Long Island, Queens and Manhattan. Weakness-wait time during apts., some staff were insensitive and delayed in responding to messages or requests, with the exception of the nurses.
How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
He was informative and delivered knowledge. Unfortunately, he was not able to help us and we felt unsupported throughout the process and after the failed treatments by him. During my requested follow call after the failed IVF, he stated over the phone his opinion that if the next treatment didn't work out that he would suggest not trying anymore and failed to provide any medical information as to the reasons for his recommendation. This was very hurtful to us and it has taken me over one year to find myself emotionally ready and available to try fertility treatments again.
What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Ask questions as to the different protocols available and whether they fully rule out possible medical conditions that might contribute to the outcome of treatments.
During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
It was very systematic, we didn't feel supported by the doctor. We needed encouragement, a positive outlook and the treatment to be tailored towards our medical needs and how my body was responding to the treatment. Instead we received one protocol, no options and the doctor never assessed any further. When the IVF was unsuccessful, I had to reach out for assistance, the doctor never called to follow up.
Describe the protocols Matthew Cohen used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Clomid for IUIs; birth control and injections for IVF including the trigger shot.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Ms. Gilic)
She was helpful and responsive. She was warm and made efforts to assist us through this process. She explained information and had patience.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Strengths-clean, several locations in Long Island, Queens and Manhattan. Weakness-wait time during apts., some staff were insensitive and delayed in responding to messages or requests, with the exception of the nurses.
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
Sometimes it was quick other times there was a wait time. There were times my records where not transferred to the other location even when followed up.
Describe the costs associated with your care under Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish).
It was mostly covered under our insurance, copays, genetic testing were out of pocket and some other fees.
Describe Matthew Cohen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
We only had one embryo to transfer.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to convey critical information
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
I requested a copy of my entire medical records and it took two weeks of harassing them to finally receive it.
1
Doctor
Matthew Cohen
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
5
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Unknown Success
NPS
5
NPS
5
Age 38 - 40
2 IUI
2 IVF
Male Factor
Unexplained
East Asian
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
Dr.Rausch seems nice and she is data driven. I appreciate how she does not sugar coat and she will tell you how it is. I just wished her communication between patients was more accessible...The three failed transfers that I had, Dr.Rausch never called me. The nurse called to give results. And when I wanted to speak with Dr.Rausch I needed to make an appointment with her.
The clinic seems very disorganized. Very difficult get someone on the phone. You call and leave messages and they call you back hours later. Lots of phone tag. Sometimes I don't even get a return call till the next day. They also don't check their email daily so if you email them you may not get a response till days later...Be prepared to ask questions and advocate for yourself. No one will hold your hand there. If you are not on top of them, you will get lost.
How was your experience with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
Dr.Rausch seems nice and she is data driven. I appreciate how she does not sugar coat and she will tell you how it is. I just wished her communication between patients was more accessible. Maybe that is just how the office runs, not sure.
What's one piece of advice would you give a prospective patient of Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
Be prepared to ask questions and advocate for yourself. No one will hold your hand there. If you are not on top of them, you will get lost.
During treatment, were you treated like a number or a human with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
The three failed transfers that I had, Dr.Rausch never called me. The nurse called to give results. And when I wanted to speak with Dr.Rausch I needed to make an appointment with her.
Describe the protocols Mary Rausch used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
After my second failed FET, she suggested doing a Reciptiva, ERA, Emma, Alice biopsy. She said the data isn't there but it would hurt to test. She also did RPL labs after my spontaneous pregnancy.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Ying and Vahida)
Most nurses there seemed nice. Some were better than others. Vahida really goes out of her way to help you.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The clinic seems very disorganized. Very difficult get someone on the phone. You call and leave messages and they call you back hours later. Lots of phone tag. Sometimes I don't even get a return call till the next day. They also don't check their email daily so if you email them you may not get a response till days later.
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
Some days the wait is short, some days the wait is long like an hour.
Describe the costs associated with your care under Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish).
Most of my cycles where covered by insurance except my last FET which was $4,500.
Describe Mary Rausch's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
For pgt tested embryo she would only transfer one at a time. Not sure for untested embryos.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
For my first FET I was doing a natural transfer. I've been going to the clinic daily for morning monitoring and bloodwork and not one person mentioned to me I will need supplemental progesterone. So the day before transfer which was a Saturday, a covering nurse calls to tell me to start progesterone that night and by that time, my pharmacy was closed. So I was unable to start the progesterone that evening. There was another incident with my third medicated FET when I was unable to answer the phone regarding my PIO dose and when I called back the nurse wasn't sure if I needed 1ml or 1.5ml. Also when I had RPL labs drawn,my initial results came back abnormal but they repeated 2 days later and the results were normal.. so it must have been a lab error. You will not view results, there is no portal. And they do not email you results unless you ask for it everytime. We never got results from my husband second semen analysis until I had another consult with Dr.Rausch few months later. I was also never told I had a chaotic embryo till months later.
5
Doctor
Mary Rausch
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
5
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
2017 - 2023, Successful
NPS
10
NPS
10
Age 44 - 50
3 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
Black or African-American
Income $50K - $99K
1st of 2 Docs
Donor Eggs With Other Docs
Donor Sperm With Other Docs
Strongly Recommends
Strongly Recommends
Successful
From the very beginning [Dr. Matthew Cohen] told me what to expect...he was very optimistic about my blood levels...insisted we use my own eggs in the beginning...did explain that my age was a factor...treated me with kid gloves...Out of those 25 eggs only 6 became embryos and unfortunately, they were all genetically defective
[Northwell Health (FKA North Shore Long Island Jewish)] strength is that staff...very aware of the sensitive issues...do feel they approach each of use differently and gently...only negative thing that I will say about the clinic, is the billing department and the lack of communication...should explain, in great detail, what is expected from the patient prior to beginning treatment.
How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
From the very beginning he told me what to expect. But at the same time he was very optimistic about my blood levels. He was the one that insisted we use my own eggs in the beginning. At the same time, he did explain that my age was a factor.
What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
To listen to everything that he has to say and to trust him that he does know best. he's only been doing this for 2 years.
During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
He treated me with kid gloves. He told me what to expect by letting me down easy.
Describe the protocols Matthew Cohen used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
We did try using my own eggs at first. Because the doctor said that my blood levels were so promising. We did a few egg retrieval’s using my own eggs. We did retrieve a lot of eggs. In fact, we retrieved a total of 25 from all the cycles that I did. Out of those 25 eggs only 6 became embryos and unfortunately, they were all genetically defective and could not be used. That’s when Dr. Cohen started to discuss using donor eggs. It was so disappointing to have to use donor eggs, but I must say at least I tried using my own eggs. So, I do not regret trying to conceive using my own eggs.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Marianne Farkas, RN)
Marianne was very gentle with me because of the news that I had gotten that my own embryos failed. So she took me on with kid gloves knowing what I was going through.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The clinic’s strength is that staff. The staff is very aware of the sensitive issues that these women are facing trying to conceive. I do feel they approach each of use differently and gently. The only negative thing that I will say about the clinic, is the billing department and the lack of communication. They really should explain, in great detail, what is expected from the patient prior to beginning treatment.
Describe the costs associated with your care under Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish).
My insurance only covered 80% of the cost. I did have to take out personal loans to cover the remainder of the balance. Also my coverage used to cover donor eggs and now they do not.
Describe Matthew Cohen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
He explained to me that if I was using my own eggs, we would transfer 2 embryo's, but since I was using a donor egg, we would only transfer 1.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Lost or damaged samples
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
At one point, very early on, (during my very first retrieval). The clinic lost the sperm sample that my boyfriend gave. They were supposed to analyze and save the sample. But because of miscommunication between the doctor and lab they analyzed and discarded the sample.
10
Doctor
Matthew Cohen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unsuccessful
NPS
1
NPS
7
Age 33 - 36
1 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Black or African-American
Income $50K - $99K
Operations
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
... he [Dr. Scholl] is very traditional and is not willing to customize individual treatment plans for my body. I asked him about less aggressive ivf and he completely ruled it out and said he believes its a waste of time and that the traditional ivf treatment would be more beneficial. I just do not believe in the one size fits all treatment model. My treatment needs to be individualized to my needs. I have suffered a miscarriage at 20 weeks( pre term labor) and at 6( heterotopic miscarriage-blighted ovum and an ectopic pregnancy) leading to the loss of my left fallopian tube.
I wish they [Northwell Health] acted as though they knew why you were coming to receive services. We as patients are putting our trust or lives our life savings into the hands of these providers. The least you would expect to compassion. ... I felt more like a number at times when i I would have my visits. Majority were with the NP snd rarely saw provider. I felt that my treatment was not tailored to my lab results.it was more of a one size fits all model.
How was your experience with Gerald Scholl at Northwell Health (FKA North Shore Long Island Jewish)?
With age comes knowledge which he has but he is very traditional and is not willing to customize individual treatment plans for my body. I asked him about less aggressive ivf and he completely ruled it out and said he believes its a waste of time and that the traditional ivf treatment would be more beneficial. I just do not believe in the one size fits all treatment model. My treatment needs to be individualized to my needs. I have suffered a miscarriage at 20 weeks( pre term labor) and at 6( heterotopic miscarriage-blighted ovum and an ectopic pregnancy) leading to the loss of my left fallopian tube.
What's one piece of advice would you give a prospective patient of Gerald Scholl at Northwell Health (FKA North Shore Long Island Jewish)?
Be prepared with questions and provide input in your treatment plan
During treatment, were you treated like a number or a human with Gerald Scholl at Northwell Health (FKA North Shore Long Island Jewish)?
I felt more like a number at times when i I would have my visits. Majority were with the NP snd rarely saw provider. I felt that my treatment was not tailored to my lab results.it was more of a one size fits all model.
Describe the protocols Gerald Scholl used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
I did 3 rounds of clomid. 1st was with clomid 5 days and iui with insemination, 2nd and 3rd were clomid with intercourse with partner. 3rd resulted with twin pregnancies but miscarried at 6 weeks
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
Busy and never really had time to speak about treatment plan. Everything seemed rushed
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Large pool of providers to select from however you feel more like a number than a person. I wish they acted as though they knew why you were coming to receive services. We as patients are putting our trust or lives our life savings into the hands of these providers. The least you would expect to compassion.
Describe the costs associated with your care under Gerald Scholl at Northwell Health (FKA North Shore Long Island Jewish).
$40 copayment every vist. Sometimes 3 times a week appointments. IUI cost about 6k but insurance covered. My ivf i would have to pay 20% of cost
Describe Gerald Scholl's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
I would select single embryo transfer due my history of cervical of incompetence.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call with results
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
Had to keep calling about my lab results. Didn't catch my ectopic pregnancy earlier with played a role in my losing afallopian tube.
1
Doctor
Gerald Scholl
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2018 - 2020, Unsuccessful
NPS
10
NPS
10
Age 45 - 47
2 IVF
Poor Egg Quality
Uterine Fibroids
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
When I first sat down with Dr. Cohen he first explained to me why the human body preforms the way it does. And that no amount of medicine or modern technology can change that. With that said, he laid out for the reason why it would be extremely hard for a women my age to get pregnant naturally with my own eggs. He told me this information in a way as if he was letting me down easy and not to have high expectations. He was not rough by saying, “you too old to get pregnant”. He did recommend using donor eggs, but at the same time he did not force it or say to me that this was my ONLY option.
I would tell any person coming into this clinic [that the fertility clinic and the laboratory that maintains the sperm are 2 separate entities. I would tell them that they would have to be on top of the laboratory to ensure that they have the doctor’s orders that the it is followed exactly. ... When my partner left his sperm sample, the Laboratory was to analyze and store his sample. Instead the lab analyzed and threw out his sample by mistake. We did not know this until the day before retrieval. Because of my partner work schedule (he works for MTA) he just could not get off to come with me the next morning to produce sperm while the doctor was retrieving my eggs. Which is why I would tell anyone coming in that they should stay on top of the lab.
How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Cohen strengths is the way he approaches his patient’s. He’s very caring and careful with his words in describing an outcome that may not occur. When I first sat down with Dr. Cohen he first explained to me why the human body preforms the way it does. And that no amount of medicine or modern technology can change that. With that said, he laid out for the reason why it would be extremely hard for a women my age to get pregnant naturally with my own eggs. He told me this information in a way as if he was letting me down easy and not to have high expectations. He was not rough by saying, “you too old to get pregnant”. He did recommend using donor eggs, but at the same time he did not force it or say to me that this was my ONLY option.
What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
With the number of years he has in this profession, I would tell them to consider all of his advice and follow it. And understand, that’s he’s trying to help you get pregnant and not discourage you from starting a family.
During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
He treated me with kid gloves. As an expert in this filed he told me delicately that because of my age the expectations will not be good. But at the same time he was very encouraging because of my AMH levels which is high for a women of my age.
Describe the protocols Matthew Cohen used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Usually in a women my age, my AMH would be low and my FHS would be high. But because my levels were good, Dr. Cohen was more excited than I was to start treatment. This encouragement from him made me feel more enthusiastic about starting fertility treatment regardless of my age. On my first round of treatment, Dr. Cohen had me on 300 iu of Gonal F and 150 of Menopur per day. He did this for about 12 days (I can’t remember the exact number of days). Again his rational for this protocol was because my AMH levels where 1.1. He was able to retrieve 13 eggs.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Vahida Gilic, RN)
Very informative and walked me through each progress step by step. Called me every night to see how I was doing on the medication. She was concerned about any side effects. She was also very encouraging because my of AMH levels.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
I would tell any person coming into this clinic that the fertility clinic and the laboratory that maintains the sperm are 2 separate entities. I would tell them that they would have to be on top of the laboratory to ensure that they have the doctor’s orders that the it is followed exactly.
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
You could go in between the hours of 7 to 11 for monitoring, but I always made sure I have an appointment for 7:00 am. One time, I was not able to get an appointment until 7:30 am. I did this so that I could ensure I would get seen and leave the clinic by a certain time because I still had to go to work. If you did not have an appointment, you had to wait but was still seen.
Describe the costs associated with your care under Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish).
Since my insurance only cover 80% of treatment my co-payment was $4,000. My insurance does not cover fertility medication, which $8,000.00
Describe Matthew Cohen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
Because of poor egg quality, we were not able to transfer any embryos.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Lost or damaged samples
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
When my partner left his sperm sample, the Laboratory was to analyze and store his sample. Instead the lab analyzed and threw out his sample by mistake. We did not know this until the day before retrieval. Because of my partner work schedule (he works for MTA) he just could not get off to come with me the next morning to produce sperm while the doctor was retrieving my eggs. Which is why I would tell anyone coming in that they should stay on top of the lab.
10
Doctor
Matthew Cohen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
0
NPS
1
Age 40
1 IVF
Diminished Ovarian Reserve
European
Doctor
1st of 3 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Avner Hershlag] showed no confidence in us conceiving with our own eggs. We went forward with ivf and never during stimulation he called or adjusted the protocol or explained alternatives. I felt his agenda was to push us to donor eggs. He seems to be a nice person but I am not sure he cares about anything but numbers. I know women who had success with him but don’t know details about their cases.
[Northwell Health is a] Factory! Run as soon as you can. Look for a compassionate climic where they can personalize your treatment. Although I went early morning, there was always a lot of waiting time. You get called loud. No privacy. The waiting room doesn’t have a warm feeling; fear rules - you can see it on everybody’s face.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He showed no confidence in us conceiving with our own eggs. We went forward with ivf and never during stimulation he called or adjusted the protocol or explained alternatives. I felt his agenda was to push us to donor eggs. He seems to be a nice person but I am not sure he cares about anything but numbers. I know women who had success with him but don’t know details about their cases. On the day of retrieval we found out that somebody else would to the retrieval, which was never mentioned before as a possibility. We would have appreciated more explanations and given alternatives about protocols. He also never mentioned some women are poor responders and that it is possible for a cycle to be canceled, so when I heard something about canceling during monitoring (nurses talking among themselves but none bothering to explain to me) we lived in fear until the retrieval actually happened. Another thing I didn’t appreciate was Dr H never mentioning acupuncture although we asked him about things that could potentially help. Subsequently I found out he does send other patients to acupuncture. Dr H seems very rigid with ivf approach, ignoring the fact that one protocol doesn’t fit all. I never felt my treatment plan was personalized to my own needs. If you want to see him, you need to schedule an appointment, otherwise only nurses call you back. If you need to reach him during treatment per se, forget about it - there is no direct number or email you can reach him to. After the first ivf cycle we wanted to try another one so called for an appointment. At that time we were told that Dr H is not with Northwell anymore. I am sure he knew he was leaving, but never told us. Months later on we received a letter in the email. Overall very disappointed with his care.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Don’t waste time; look elsewhere
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
It seems the clinic overall cares only about numbers. All they do is referring to statistics when in fact each of us is a unique case. Donor egg option was mentioned from the very first consultation after knowing the AMH was very low. It was us pushing to try with our own eggs.
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Low AMH - Microdose lupron, gonal, menopure. Initially they told me I had 7 follicles that became 4 on the retrieval day and one egg was retrieved, which fertilized and was transferred fresh on day 3.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Don’t remember the name but it’s irrelevant because she went on vacation, never mentioned that to us and then we struggled leaving voicemails hoping to be called back)
The originally assigned nurse went on vacation. We struggled to find others but regardless none of them was easy to get in touch with even with direct contact number. You call, leave a voicemail and maybe get called the following day. Northwell Manhasset is a factory, they are so busy that you never get personalized interaction or feel anything but a number. None of the nurses bothered to explained to me canceling the ivf cycle would be a possibility, everything was so confusing….
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Factory! Run as soon as you can. Look for a compassionate climic where they can personalize your treatment. Although I went early morning, there was always a lot of waiting time. You get called loud. No privacy. The waiting room doesn’t have a warm feeling; fear rules - you can see it on everybody’s face. Not encouraging…. You have to pay everything upfront. My second cycle was canceled but was able to received a refund in several weeks. There was nobody available to ask questions after hours. I had communication issues even during working hours - very difficult to get hold of somebody.
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
Lot of waiting time, they call late with results, not consistently the same time and you are always stressed not knowing when they call back
Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).
Insurance covered most of it. I had to pay approx 3500 for a cycle excluding meds, which were expensive
Describe Avner Hershlag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
We only had one embryo
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
When I decided to switch clinics I asked for my medical record. I eventually got something - not the full chart with the protocol though - but it took a lot of interventions and calls. I still don’t have all my info….
0
Doctor
Avner Hershlag
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
1 of 5
1
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 33 - 34
Diminished Ovarian Reserve
Income $100K - $199K
Teacher
2nd of 2 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Hershlag] was very uplifting when I would see him. He spoke in ways that were easy for my husband and I to understand. He was also very determined that I would end up with a pregnancy via donor egg. He assured me not to worry and that he would make the process easy and not stressful. I have had previous experiences with another doctor that wound up not being successful with two transfers. My husband and I were devastated. Dr.Hershlag made us feel better about going forth using him in hopes to have a successful pregnancy. Along the way, I had other issues that came up during the process and without hesitation he told me to come into the office with no appointment. He took care of me immediately. My husband and I can’t wait to go back to him to finish the process of becoming parents using donor egg. We did have to put the process on hold due to the costly expense of using donor eggs.
I highly recommend this clinic. The only thing that did seem to bother me at times was the length of time I had to wait. He was always booked with patients (even though that is a great sign) because he is very well known. The place was always very clean and everyone was very helpful. ... [Nursing Staff] Everyone was excellent and was always available when I needed them.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He was very uplifting when I would see him. He spoke in ways that were easy for my husband and I to understand. He was also very determined that I would end up with a pregnancy via donor egg. He assured me not to worry and that he would make the process easy and not stressful. I have had previous experiences with another doctor that wound up not being successful with two transfers. My husband and I were devastated. Dr.Hershlag made us feel better about going forth using him in hopes to have a successful pregnancy. Along the way, I had other issues that came up during the process and without hesitation he told me to come into the office with no appointment. He took care of me immediately. My husband and I can’t wait to go back to him to finish the process of becoming parents using donor egg. We did have to put the process on hold due to the costly expense of using donor eggs.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He is a very compassionate doctor who will make you feel comfortable and assure you that you will end up with a family of your own.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He made me feel very comfortable and he was very friendly and spoke using words I understood.
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
He told me to keep track of my sleeping patterns because I wake up in the middle of the night with hot flashes due to my very high hcg levels. This would help to control the amount of estrogen I needed to be on to control them.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Marie Elise Marella)
Everyone was excellent and was always available when I needed them.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
I highly recommend this clinic. The only thing that did seem to bother me at times was the length of time I had to wait. He was always booked with patients (even though that is a great sign) because he is very well known. The place was always very clean and everyone was very helpful.
Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).
My co payments from my insurance were 50 dollars a visit. Donor egg costs range from anywhere between 12,000 to 40,000 depending on if we use frozen or fresh eggs.
Describe Avner Hershlag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
He told us that he would only transfer one embryo at a time. Said doing multiple transfers can very well wind up with multiples and he does not recommend that because there is a higher risk of complications.
10
Doctor
Avner Hershlag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2019, Successful
NPS
10
NPS
10
Age 31 - 33
1 IVF
Male Factor
European
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Mary Rausch] was with me from day1 of my diagnosis through graduating to my ob for now baby #2. She has been a great doctor every step of the way...has now gotten me pregnant twice. While she is busy (as all doctors are) I felt that she was there for me (or one of her colleagues) every step of the way through ivf...I was monitored daily during egg retrieval because I had a lot of eggs. I ended up hyper stimulating, which delayed embryo transfer 1 month. I trusted dr rauschs decision to delay transfer. She also recommended pgs, which I am extremely glad I did, as it made me feel comfortable declining genetic testing while I was pregnant (which in some cases result in miscarriage). Finally she only recommended transferring one embryo, which I continue to be very happy with. Nurse
The Clinic [Northwell Health] was great. only weaknesses are some administrative headaches: calling could be challenging to get a hold of the nursing team (auto prompts that send you to nobody), and I had some issues with medications getting sent to the wrong pharmacies, resulting in the need to rush order/pay out of pocket for some expensive meds. Otherwise beyond some administrative headaches, the clinic was amazing, the staff was warm and friendly, which helped immensely getting through a very difficult time...nursing staff was excellent...I was monitored daily during egg retrieval because I had a lot of eggs. I ended up hyper stimulating, which delayed embryo transfer 1 month. I trusted dr rauschs decision to delay transfer. She also recommended pgs, which I am extremely glad I did, as it made me feel comfortable declining genetic testing while I was pregnant (which in some cases result in miscarriage). Finally she only recommended transferring one embryo, which I continue to be very happy with.
How was your experience with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
Dr rausch was an excellent doctor that has now gotten me pregnant twice. While she is busy (as all doctors are) I felt that she was there for me (or one of her colleagues) every step of the way through ivf.
What's one piece of advice would you give a prospective patient of Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
Have patience going through the ivf process. Know that it will be financially and physically stressful, but the results are worth it.
During treatment, were you treated like a number or a human with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
Dr rausch was with me from day1 of my diagnosis through graduating to my ob for now baby #2. She has been a great doctor every step of the way.
Describe the protocols Mary Rausch used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
I was monitored daily during egg retrieval because I had a lot of eggs. I ended up hyper stimulating, which delayed embryo transfer 1 month. I trusted dr rauschs decision to delay transfer. She also recommended pgs, which I am extremely glad I did, as it made me feel comfortable declining genetic testing while I was pregnant (which in some cases result in miscarriage). Finally she only recommended transferring one embryo, which I continue to be very happy with.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Kathy g)
Northwell fertility nursing staff was excellent
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The Clinic was great. only weaknesses are some administrative headaches: calling could be challenging to get a hold of the nursing team (auto prompts that send you to nobody), and I had some issues with medications getting sent to the wrong pharmacies, resulting in the need to rush order/pay out of pocket for some expensive meds. Otherwise beyond some administrative headaches, the clinic was amazing, the staff was warm and friendly, which helped immensely getting through a very difficult time.
Describe the costs associated with your care under Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish).
I hit my insurance out of pocket max so I am unsure what the true cost was
Describe Mary Rausch's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
Dr rausch recommended single embryo transfer which I am very happy with.
10
Doctor
Mary Rausch
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
3
Age 36
1 IUI
Poor Egg Quality
Latinx
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I took clomid for a few days and Ovidrel the night before the IUI procedure [with Dr. Hershlag]...I saw the Dr, twice. Once for a consultation and 2nd for my results...After my treatment didn't result in a birth, I never received any feedback or communication from him or the staff on next steps....he doesn't give you additional information unless you ask the right questions and KNOW your stuff!...I never received a clear diagnosis or explaination on what exactly is the reason for my infertility.
The nursing staff [at Northwell Health] seemed nice but over worked and very busy...Infertility drugs are expensive and I wasn't given options to different pharmacies to consider based on my insurance...Their weakness and my recommendation are that doctors and nurses need to spend more time with patients and make sure they explain patients' diagnosis and treatment options. This is sensitive and difficult time for women, in which we are also confused. Having a compassionate team who seems like they want you to win this battle.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
After my treatment didn't result in a birth, I never received any feedback or communication from him or the staff on next steps. The clinic seems too busy to give you the attention you deserve and need. I felt more like a number most times. They were one or two nurses that were very nice and compassionate but overall was not enough to make me go back.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Make sure you have all your questions and do your research because he doesn't give you additional information unless you ask the right questions and KNOW your stuff!
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
The doctor seemed more concerned about the money factor and already mentioning IVF on the 1st appointment/consultation and to be quite honest I never received a clear diagnosis or explaination on what exactly is the reason for my infertility. I saw the Dr, twice. Once for a consultation and 2nd for my results. I did IUI and it didn't result in a birth. I didn't return to the clinic and no one in the clinic called for a follow up either.
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
I remember I took clomid for a few days and Ovidrel the night before the IUI procedure.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
The nursing staff seemed nice but over worked and very busy.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Their weakness and my recommendation are that doctors and nurses need to spend more time with patients and make sure they explain patients' diagnosis and treatment options. This is sensitive and difficult time for women, in which we are also confused. Having a compassionate team who seems like they want you to win this battle.
Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).
I don't have the best insurance but it was quite expensive and had to pay at least a co-payment for every visit.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
Infertility drugs are expensive and I wasn't given options to different pharmacies to consider based on my insurance.
0
Doctor
Avner Hershlag
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
3
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
5
NPS
7
Age 31
1 IUI
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Teacher
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
The second cycle the only thing he [Dr. Hershlag] did differently was stim me for a day longer and lowered my Menopur a little...He was on vacation throughout my first cycle and I have no idea who was in charge of stimming and triggering me...I don’t believe there was a specific strategy... my two egg retrieval’s were basic protocol...He preferred eSET. The first FET was eSET because it was PGS/PGD normal and the second one we put in 2 embryos because 1 didn’t have enough data from the biopsy to be tested and we only had 2 left to transfer anyway. He didn’t want to do this but we insisted. Both FETs were failures and both had at least one PGS tested embryo transferred.
The place [Northwell Health] is a factory and if you want very individualized personal care your not going to get it here... There are times when the nurses and doctors expect you to know what they’re doing and they don’t explain anything. You need to stop them and ask questions. You have to keep on track of the treatment plan as often times the nurses and doctors will ask you... “what are we doing again”. Very reassuring when your paying $17,000 out of pocket for treatment.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Hershlag seems to have good intentions, however has way too many patients that he can’t remember what he’s doing with everyone. There were several times where I had to remind him what we were doing which was very frustrating. All he had to do was take a look at notes from our previous meeting to prepare himself but he doesn’t. I’m just a number to him. Only really saw him for my embryo transfers. He didn’t do one of my egg retrieval’s and a nurse practitioner did my IUI... never saw him throughout both stim cycles or IUI cycle. I feel like my care was just basic protocol and not geared to me individually. The place is a factory.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Make sure you go into a meeting with him with written down specific questions and take notes of exactly what he says. Don’t let him rush you into a decision. Ask follow up questions. You have to be your own advocate.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
The clinic is like a factory. I have barely seen my actual doctor less than half the time I’m there. Dr. Hershlag never reviewed my file prior to meeting with me and forgot everything we discussed and the plan of action we finalized moving forward. The nurses were the only ones who knew everything and treated us like humans.
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
I don’t believe there was a specific strategy... my two egg retrieval’s were basic protocol. The second cycle the only thing he did differently was stim me for a day longer and lowered my Menopur a little. First cycle we got only 1, 7day old embryo and second cycle 3, 6-7 day old embryos. We had a total of 22 eggs retrieved, both cycles combined. The first egg retrieval I was triggered with only 1,000 units of hcg which is why I think I barely had any mature eggs (4, from 12). The second cycle I was triggered with 10,000 units of hcg and had 6 out of 10 mature eggs. He was on vacation throughout my first cycle and I have no idea who was in charge of stimming and triggering me. Also first egg retrieval was done by a dr I’ve never met from the other clinic location.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Jackie)
Nurses are very sweet and caring. Sometimes it’s difficult to get in touch with the nurse or clinic for that matter when you have an important question. I felt like my nurse was my dr and that I barely had a doctor. She did make one major mistake by sending the wrong requisition form to the PGS lab. This was resolved but created a 2 week setback for my first embryo transfer.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The place is a factory and if you want very individualized personal care your not going to get it here. I’m not sure about the other doctors in this office but with my doctor you just simply didn’t get it. You will be many of the other doctors during your time here and some are better than others. There are times when the nurses and doctors expect you to know what they’re doing and they don’t explain anything. You need to stop them and ask questions. You have to keep on track of the treatment plan as often times the nurses and doctors will ask you... “what are we doing again”. Very reassuring when your paying $17,000 out of pocket for treatment.
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
It was a factory... come on in between 7-8 am for blood and sono. Some days you would get in and out fast, others you would wait an hour. It’s hit or miss.
Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).
Our first ivf cycle was a PGS/PGD cycle that cost us $17,000. Meds are not included and that cost us about $4,000 (which we paid twice because we did two egg retrieval’s). The second egg retrieval was $10,000 because we had some credit from the first cycle. Our lab testing for 4 embryos (PGS/PGD) was $4,600 (coopergenomics). The first FET was included in the price and second FET was $4,000. Anesthesia for each egg retrieval was $500 each time.
Describe Avner Hershlag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
He preferred eSET. The first FET was eSET because it was PGS/PGD normal and the second one we put in 2 embryos because 1 didn’t have enough data from the biopsy to be tested and we only had 2 left to transfer anyway. He didn’t want to do this but we insisted. Both FETs were failures and both had at least one PGS tested embryo transferred.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
There were two times during the two cycles I’ve done where the office just didn’t call me with my stim protocol or leave a message so I had to guess to take the same dosage of medicine from my stim the previous day. They say I will get a call by 5pm but if you don’t then the office is closed and there’s no one to get in touch with for the answer. The clinic also sent the wrong requisition form to the lab for my biopsies. They sent them to be banked and not tested, meanwhile we wanted them tested and were prepping with Estrace for our FET. The clinic told us to call the lab for results and when we called they said they had no results becaue our clinic never told them to test the biopsies. They eventually tested but it set back our transfer for 2 weeks. I was very disappointed with our clinic after this.
5
Doctor
Avner Hershlag
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
8
NPS
6
Age 33 - 34
2 IUI
1 IVF
Male Factor
Unexplained
European
Income $100K - $199K
Accountant
Only Doc Seen
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Hershlag made it knows that he prefers a single embryo transfer but before transfer he asked if we want single or multiple embryo transfer... always gives you a hug when he sees you and makes you feel that your success is very important to him... He makes me feel like I am his only patient, although it’s not always the case. Some visits he will ask a question that makes me feel like he doesn’t remember anything about me and the protocol he put me on. I do however understand that it is a very busy clinic and he can’t remember every detail about everyone unless he checks the chart. I wish he does check it before seeing me so that I don’t feel so confused at times.
Jackie [at Northwell Health] is a great nurse but she is always busy and running around his sometimes she seems to care about you and sometimes she doesn’t. However, every time I need an answer on something I would email her and she would always answer or call back. I never had to wait for more than an hour for her response. She is great at that...After the egg retrieval the embryologist called with number of fertilized eggs and number of embryos but nothing else. How many were natural how many were ICSI’ed we had no clue. Questions were brushed off. We did not learn about our embryo grades after 2 failed transfer when we made an appointment to see Dr. Hershlag so he an explain to us. That was the only problem with this clinic, that part needs to be communicated better.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Hershlag is a good doctor, no doubt. I feel confident to be under his care and believe in him. He makes me feel like I am his only patient, although it’s not always the case. Some visits he will ask a question that makes me feel like he doesn’t remember anything about me and the protocol he put me on. I do however understand that it is a very busy clinic and he can’t remember every detail about everyone unless he checks the chart. I wish he does check it before seeing me so that I don’t feel so confused at times. When my transfers did not work, he changed protocols each time which made me feel like he is proactive and is trying to achieve my pregnancy. After 2 failed transfers we asked for additional tests so we don’t go to the last embryo transfer blindly but he didn’t seem like he was eager to do it at all. I did not like that. Overall, he is a great doctor and I trust him I just wish the clinic wasn’t that busy so he could spend more time thinking of tests and other protocols that could change the outcome. In the end, I trust him and hope to be successful with him.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Ask questions and do your research. If you don’t understand something ask again. If you feel brushed off ask again. You are doing a major work so any answer that doesn’t explain anything needs to be asked again until you feel comfortable.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Hershlag always gives you a hug when he sees you and makes you feel that your success is very important to him.
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
For my IUI, it was Clomid thy was used. For my IVF cycle, it was Gonal F.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Jackie Nolan)
Jackie is a great nurse but she is always busy and running around his sometimes she seems to care about you and sometimes she doesn’t. However, every time I need an answer on something I would email her and she would always answer or call back. I never had to wait for more than an hour for her response. She is great at that.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The staff is great and they are super nice to you. They remember you by name and always eager to help. However, it’s a very busy clinic so sometimes you are waiting for more than an hour. I think they are doing their best but it’s just impossible sometimes.
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
It was great if it wasn’t too busy otherwise you would have to wait a bit. I always made it to work on time though. No complains
Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).
My insurance only covered diognostics and IUI, IVf and medication is out of pocket. $17K for cycle, $9K for medication so far, 1st transfer included, 5K per transfer after that, $300 per embryo for PGS.
Describe Avner Hershlag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
Dr. Hershlag made it knows that he prefers a single embryo transfer but before transfer he asked if we want single or multiple embryo transfer.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call in prescriptions to pharmacy
  • Failed to convey critical information
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
After the egg retrieval the embryologist called with number of fertilized eggs and number of embryos but nothing else. How many were natural how many were ICSI’ed we had no clue. Questions were brushed off. We did not learn about our embryo grades after 2 failed transfer when we made an appointment to see Dr. Hershlag so he an explain to us. That was the only problem with this clinic, that part needs to be communicated better.
8
Doctor
Avner Hershlag
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
6
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
0
NPS
2
Age 39 - 40
1 IVF
European
Income $100K - $199K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
Through the course of our IVF treatment, we only met with Dr. Hershlag twice over a period of 5 months. Often it was a struggle to receive timely and accurate information....Dr. Hershlag was not present for a large majority of our process. During the initial consult he did not take the time to thouroughly explain IUI or other options we could look into. We had recently experienced a miscarriage and I felt this was not investigated enough. After testing my sperm and simply telling us they were an “A plus” he looked to set us up on the IVF schedule. He did not perform any of the sonograms or even the egg retrieval, or even once bother to schedule an appointment to check in.
The nursing staff [at North Shore] constantly seemed rushed and overworked. We repeatedly had to explain recent medications taken, problems with orders and other issues over and over, due to a lack of continuity...The office staff, nurses and doctors are extremely difficult to get on the phone. We experienced wait times of twenty minutes certain days. ...It was a packed office and a cattle call...review all billing carefully.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Hershlag was not present for a large majority of our process. During the initial consult he did not take the time to thouroughly explain IUI or other options we could look into. We had recently experienced a miscarriage and I felt this was not investigated enough. After testing my sperm and simply telling us they were an “A plus” he looked to set us up on the IVF schedule. He did not perform any of the sonograms or even the egg retrieval, or even once bother to schedule an appointment to check in.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Please don’t expect to communicate or see him for almost all or most of the process.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Through the course of our IVF treatment, we only met with Dr. Hershlag twice over a period of 5 months. Often it was a struggle to receive timely and accurate information. The office staff, nurses and doctors are extremely difficult to get on the phone. We experienced wait times of twenty minutes certain days. Furthermore, the nurses did not accurately and efficiently communicate our medication needs to the pharmacy, which cost us additional expenses. There is not enough staff to deal with the volume of patients.
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
I was sent to a urologist to check my prostatitis, given antiobiotics to treat a minor infection, and not checked before sperm donation again to make sure the infection was gone. We were instructed to use follistim, estradiol, progesterone in oil, and HGC shot.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Jenny)
The nursing staff constantly seemed rushed and overworked. We repeatedly had to explain recent medications taken, problems with orders and other issues over and over, due to a lack of continuity.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Terrible communication. No one mentioned the office would be closed for Martin Luther King day, which happened to be a key date for instructions in our process! After investigating this in person I was told someone should have picked up the phone and called you back. No one did. Expect to wait up to two hours if you have a Monday afternoon appointment. Please review all billing carefully.
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
It was a packed office and a cattle call. In one instance I had to ask a nurse to pull my wife’s chart so they could draw her blood.
Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).
PGS testing 300 testing per embryo. They would never give us the exact cost of a cycle. Insurance did cover a decent portion.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
One of the biggest struggles was this clinics inability to communicate with CVS special care and give them authorization to ship our medications. My wife and I were constantly on the phone because they called in the wrong doses.
0
Doctor
Avner Hershlag
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
1 of 5
2
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
7
NPS
6
Age 29 - 30
Male Factor
Income $100K - $199K
Teacher
Only Doc Seen
IVF With Other Docs
Embryo Freezing With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Not sure
I feel doctor singer is very kind and professional. I think he knows what he is talking about and very educated in all things IvF. He is direct and to the point and views the process as common. Although I like Dr. Singer I feel his bedside manner is lacking. I think he could be more compassionate and make a point to see a patient more than just at scheduled procedures. I met him at my first consultations and then not again until he was needed for my procedure.
The strengths of this clinic [North Shore Long Island Jewish] are the many locations. They have offices, 1 in manhattan, 1 in garden city, and 1 in manhasset. The nurses, andrologist, and sono technicians were all very kind caring and helpful. The nyc clinic is understaffed which makes for very long wait times. Each appointment I’ve waited atleast an hour to be seen. The front desk reception girls are over worked and thus can come off as rude. They are also not fully educated on the procedures and timelines. As a whole the office can feel frantic due to the under staffing which leads to less personal care.
How was your experience with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
I feel doctor singer is very kind and professional. I think he knows what he is talking about and very educated in all things IvF. He is direct and to the point and views the process as common. Although I like Dr. Singer I feel his bedside manner is lacking. I think he could be more compassionate and make a point to see a patient more than just at scheduled procedures. I met him at my first consultations and then not again until he was needed for my procedure.
What's one piece of advice would you give a prospective patient of Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Be prepared to wait for ALL appointments. The scheduling is not very organized and all staff from doctors to billing to reception are overworked.
During treatment, were you treated like a number or a human with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
I felt the nurses, andrologist, and sono technician were caring but over worked so the care was quick and frantic at times. They also seem to be last minute. I feel the front staff was unorganized and at times rude.
Describe the protocols Tomer Singer used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
I am currently in my first cycle so I am unable to provide results. We will be using my husbands sperm which was retrieved through tese surgery and frozen. I will be taking FSH injections 150 and 150 of HMG. We will then do an egg retrieval and hopefully do a fresh transfer.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Melissa)
Melissa was amazing. She herself went through Ivf so was very understanding and easy to talk to. She was sympathetic and good at communicating next steps. Unfortunately she was over worked and overloaded with patients so the care would have been even better if this were not the case. Regardless she was caring and I really like her.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The strengths of this clinic are the many locations. They have offices, 1 in manhattan, 1 in garden city, and 1 in manhasset. The nurses, andrologist, and sono technicians were all very kind caring and helpful. The nyc clinic is understaffed which makes for very long wait times. Each appointment I’ve waited atleast an hour to be seen. The front desk reception girls are over worked and thus can come off as rude. They are also not fully educated on the procedures and timelines. As a whole the office can feel frantic due to the under staffing which leads to less personal care.
Describe the costs associated with your care under Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish).
We were partially covered under Aetna insurance. We paid a portion of blood work, sonograms, egg retrieval, and fresh transfer costs. Sperm freezing and unfreezing, sperm storage, and embryo storage were all out of pocket costs which ran us just over $5,000
Describe Tomer Singer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
My doctor was open to both but did not properly educate me on the reasonings.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Lost paperwork
  • Failed to call with results
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
Some of my paperwork, like a pap from my obgyn was misfiled. The paperwork was later found but after many phone calls. My husbands tese results were never told to me. I have to call the doctor and office 3 times and was told he would let me know a few days later to then be told I need to speak with my husbands doctor after waiting for the results for a week.
7
Doctor
Tomer Singer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
6
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
9
NPS
10
Age 42 - 44
2 IVF
Diminished Ovarian Reserve
Tubal Blockage
Ashkenazi Jewish
Income $200K - $499K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He's [Dr. Hershlag] kind, compassionate and knows what he's doing. We didn't get off to the best start, but he grew on us. We waited almost 2 hours our first time and he didn't even apologize. I was also in denial about my infertility. Once I started my first cycle I felt more like I belonged there....He likes to give hugs to all his patients...Cycle 1 was birth control protocol with 300 follostim and 150 menopur, garinelix and hcg trigger. 11 egg retrieved all mature, 7 fertilized, 6 blasts, 1 pgs tested normal embryo. Cycle 2 was microdose lupron and the above meds. Estrogen was high so stopped lupron.
Calling the main number is annoying, but once your assigned a nurse you get a direct number. I also have the financial adviser and patient liaison for my doctor on speed dial. Everyone is super friendly. Once you start cycling you get to meet everyone...My nurse [at North Shore Long Island Jewish] was on top of everything and always got back to me when I left a message. I always felt better after talking to her. All the nurses there are great.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He's kind, compassionate and knows what he's doing. We didn't get off to the best start, but he grew on us. We waited almost 2 hours our first time and he didn't even apologize. I was also in denial about my infertility. Once I started my first cycle I felt more like I belonged there.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Stick with it, it might not work the first couple of times. He grew on me.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He likes to give hugs to all his patients
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Cycle 1 was birth control protocol with 300 follostim and 150 menopur, garinelix and hcg trigger. 11 egg retrieved all mature, 7 fertilized, 6 blasts, 1 pgs tested normal embryo. Cycle 2 was microdose lupron and the above meds. Estrogen was high so stopped lupron. 13 eggs retrieved, 6 fertilized, 4 blasts and 2 pgs tested normal embryos. 2 FET's with PIO IM shots, doxy, medrol and estrace. No pregnancy so far. I'm 43 . ***PS- I'm in the Warriors Facebook group, not sure where I'm supposed to put that in this survey.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Jenny Cutolo)
My nurse was on top of everything and always got back to me when I left a message. I always felt better after talking to her. All the nurses there are great.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Calling the main number is annoying, but once your assigned a nurse you get a direct number. I also have the financial adviser and patient liaison for my doctor on speed dial. Everyone is super friendly. Once you start cycling you get to meet everyone
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
Those were the easiest appointment to schedule. Usually no wait. They pretty much have that down in the morning.
Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).
my insurance had a 25k max which almost lasted 2 cycles
Describe Avner Hershlag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
Since we did PGS he suggested 1 and we only wanted one at a time. First cycle we only had one anyway
9
Doctor
Avner Hershlag
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
2018, 6 Eggs Frozen
NPS
7
NPS
7
Age 36
1 Egg Freezing
Ashkenazi Jewish
Income $200K - $499K
Business Executive
Only Doc Seen
LGBTQ+
Neutral
Neutral
Successful
Ask a lot of questions as he [Dr. Singer] is extremely knowledgeable but initially just goes over the more general “summary”...He explained everything patiently and thoroughly. I texted him over a weekend with a question to which he responded instantly. He is very smart and has exceptional bedside manner...is always smiling and enthusiastic but also realistic about the whole process.
All the nurses and staff [at North Shore] were kind, compassionate and helpful...All [nurses] were thorough though some felt a little inexperienced. I never felt they weren’t completely in control...The nurses lost my pap results which were sent over before I started. I was asked several times about if it was sent - to which I confirmed it was in fact sent and reviewed with the nurse - before I was asked to have it resent. A solid week. The retrieval was on a Friday morning. I was told I’d get results on Friday afternoon or Saturday morning. No one returned my calls Saturday or Sunday but I did get a call on late Monday with the results.
How was your experience with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
He explained everything patiently and thoroughly. I texted him over a weekend with a question to which he responded instantly. He is very smart and has exceptional bedside manner. Dr Singer is always smiling and enthusiastic but also realistic about the whole process.
What's one piece of advice would you give a prospective patient of Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Ask a lot of questions as he is extremely knowledgeable but initially just goes over the more general “summary”
During treatment, were you treated like a number or a human with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
All the nurses and staff were kind, compassionate and helpful.
Describe the protocols Tomer Singer used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
225 follistin, 150 menapur. Follistin was increased to 300 after 5 days. Ganarelix for 4 nights. Then the trigger of Pregnyl. Every other day for blood/sonogram the first 6 days then daily after that.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
All were thorough though some felt a little inexperienced. I never felt they weren’t completely in control but they all seemed fairly young.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Strengths: I felt looked after and cared for and they were all smart and kind. Plus the procedure went well. Weakness: it’s very difficult to get a hold of people in the office if not physically there.
Describe the costs associated with your care under Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish).
9,000 per cycle plus egg storage and not including medication
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Lost paperwork
  • Failed to call with results
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
The nurses lost my pap results which were sent over before I started. I was asked several times about if it was sent - to which I confirmed it was in fact sent and reviewed with the nurse - before I was asked to have it resent. A solid week. The retrieval was on a Friday morning. I was told I’d get results on Friday afternoon or Saturday morning. No one returned my calls Saturday or Sunday but I did get a call on late Monday with the results.
7
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
4
NPS
4
Age 37 - 38
6 IUI
2 IVF
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I feel that a doctor should take the time to follow up with his patients especially after experiencing a loss like we did, by him [Dr. Hershlag] not reaching out it made us feel we were not important to him and had us looking for another clinic...When we reached out we got the runaround and were told to speak with nurses who were not even his direct nurse...Be prepared to be suffled around to various doctors during your office visits and make sure you are ok with taking the lead in your own treatment as he does not do much follow up with his patients, you will usually talk to other doctors/nurses to get the information that you need.
The staff at the front desk [of North Shore] was always helpful and the nurses in the surgery room were so caring however; it was kind of like a factory feel at times because you were never sure what doctor you were seeing and at times they misplaced my paperwork which was a little unsettling...Jenny [nurse] was always willing to answer questions or provide information about my cycle however; there were some mistakes made in having me order medicine I never needed but on the other hand if I ran out of needed medication Jenny did try to help connect me to some extra meds if she had some available
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
At first we really liked Dr Herslag however after our second failed transfer he never called to follow up with us or to discuss another plan. When we reached out we got the runaround and were told to speak with nurses who were not even his direct nurse. I feel that a doctor should take the time to follow up with his patients especially after experiencing a loss like we did, by him not reaching out it made us feel we were not important to him and had us looking for another clinic.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Be prepared to be suffled around to various doctors during your office visits and make sure you are ok with taking the lead in your own treatment as he does not do much follow up with his patients, you will usually talk to other doctors/nurses to get the information that you need.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
During my first round with Dr Herslag he seemed really attentive and concerned about our process however; during the second round I feel he did not take an active interest in our case and after our second failed cycle he never even called to follow up or discuss next steps with us. When we reached out to follow up we got the runaround which made us want to consider starting treatment at another clinic
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
At first we tried 6 cycles of IUI which failed and then we did a frozen transfer cycle which also didn’t take. Dr. Herslag recommended me for uterine surgery to open up a blocked tube and then did another transfer which was unsuccessful
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Jenny )
Jenny was always willing to answer questions or provide information about my cycle however; there were some mistakes made in having me order medicine I never needed but on the other hand if I ran out of needed medication Jenny did try to help connect me to some extra meds if she had some available
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The staff at the front desk was always helpful and the nurses in the surgery room were so caring however; it was kind of like a factory feel at times because you were never sure what doctor you were seeing and at times they misplaced my paperwork which was a little unsettling
Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).
All the lab fees were out of pocket and insurance only covered 70%
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
They made me order medicine that I never wound up needing and when I questioned them about this they couldn’t give me an answer as to why this was
4
Doctor
Avner Hershlag
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
4
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2016 - 2017, Unsuccessful
NPS
9
NPS
9
Age 37 - 38
3 IUI
1 IVF
PCOS
Income $100K - $199K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Hershlag has wonderful bedside manner. He answers all of your questions and tries to make you feel very comfortable. When I first started going to his office he did all of my examinations, not a technician...The day I received the news that my first cycle of IVF didn't work, I was expecting the phone call from one of the nurses, however it was a pleasant surprise to hear him on the other end of the line. He was very sympathetic and I was happy that he took the time to break the news to me. I also like the fact that he's honest and doesn't try to sugarcoat anything.
The nursing staff [at North Shore] is fantastic. They answered my numerous questions without hesitation. I had a few meltdowns during some visits and they were very compassionate and tried their best to help me get through them...I was suppose to receive a phone call with blood results on whether or not I needed to start birth control to start a cycle. I didn't receive the phone call, and by the time a nurse got back to me it was too late to start.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Hershlag has wonderful bedside manner. He answers all of your questions and tries to make you feel very comfortable. When I first started going to his office he did all of my examinations, not a technician. This was a nice change from my last RE. I have seen almost all of the doctors at this practice, and they are all wonderful. The day I received the news that my first cycle of IVF didn't work, I was expecting the phone call from one of the nurses, however it was a pleasant surprise to hear him on the other end of the line. He was very sympathetic and I was happy that he took the time to break the news to me. I also like the fact that he's honest and doesn't try to sugarcoat anything.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He has a crazy schedule, so you have to be flexible.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Dr.Hershlag takes the time to answer any questions and his gentle persona makes you feel very comfortable through stressful times.
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
I'll be honest, it was all so very overwhelming that I am not sure of the specifics. I trusted that he knew what to do because he was highly recommended, and I just did everything they told me.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Cathy and Jenny)
The nursing staff is fantastic. They answered my numerous questions without hesitation. I had a few meltdowns during some visits and they were very compassionate and tried their best to help me get through them. They are very knowledgeable about medications and procedures, as they should be, however they explained it in a simple manner for me to understand. They really made a stressful and scary time a lot easier.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The clinics reception staff is outstanding. They are always personable and know you on a first name basis. They try to accommodate you any way they can. The one weakness here is the billing department. Latarsha is wonderful, however other people need to be trained better. I believe you shouldn't sit with a client and quote prices of procedures unless your 100% sure of what you're saying... This is a very stressful time, and false information only makes it that much harder.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call with results
  • Lost results
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
I was suppose to receive a phone call with blood results on whether or not I needed to start birth control to start a cycle. I didn't receive the phone call, and by the time a nurse got back to me it was too late to start. I guess everything happens for a reason. This situation has been addressed at the clinic.
9
Doctor
Avner Hershlag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2012 - 2015, Successful
NPS
6
NPS
6
Age 26 - 29
2 IVF
Anovulation
PCOS
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
When first meeting with Dr. Mullin I felt totally comfortable. She diagnosed my PCOS right away and explained everything to me... After talking with other people who have a similar diagnosis as me, I wish that I had pushed to try Metformin or even injectables for an IUI before spending so much on IVF...Dr. Mullin is part of a big network of doctors at NSLIJ but she also has her own office in Garden City. When you are at Dr. Mullin's office you feel like a person but at the hospital I felt like a number.
Dr. Mullin is part of a big network of doctors at NSLIJ but she also has her own office in Garden City. When you are at Dr. Mullin's office you feel like a person but at the hospital I felt like a number....Monitoring appointments were done very early in the morning. You signed in and went to the back to have blood drawn, then waited to be called to see a doctor. Wait could be anywhere from 10 minutes to an hour depending on which doctor was on call that day.
How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
When first meeting with Dr. Mullin I felt totally comfortable. She diagnosed my PCOS right away and explained everything to me. We did one cycle of Clomid which I didn't respond to and then one cycle of Letrazole which I didn't respond to. She then suggested IVF since we had no coverage for infertility she said she didn't want to waste our money with oral medications since she felt we would do best with IVF. I trusted her and moved along, which did get me pregnant. After talking with other people who have a similar diagnosis as me, I wish that I had pushed to try Metformin or even injectables for an IUI before spending so much on IVF.
What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Ask a lot of questions and follow your gut.
During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Mullin is part of a big network of doctors at NSLIJ but she also has her own office in Garden City. When you are at Dr. Mullin's office you feel like a person but at the hospital I felt like a number.
Describe the protocols Christine Mullin used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
For my IVF cycle I was on Follistim and Lupron. I don't remember the specifics though.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
The nursing staff was very nice. Again, in Dr. Mullin's office they were friendlier because there were less of them. At the hospital, you see a different nurse at every appointment.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The practice is very by the book which happened to work for me but they don't flex a lot as far I was concerned. If something didn't work once, they didn't try again. They are also a little rude if you decide to see an OBGYN or neonatologist outside of their network.
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
Monitoring appointments were done very early in the morning. You signed in and went to the back to have blood drawn, then waited to be called to see a doctor. Wait could be anywhere from 10 minutes to an hour depending on which doctor was on call that day.
Describe the costs associated with your care under Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish).
We did not have infertility coverage so everything was paid for out of pocket. We opted to enroll in the Attain program through NSLIJ which was about $15,000 and covered 2 fresh cycles and 2 frozen cycles until you had your 'take home baby.'
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call with results
6
Doctor
Christine Mullin
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
2 of 5
6
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2015, Successful
NPS
10
NPS
10
Age 26
1 IVF
PCOS
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr Cohen] was great at patience -- he always sat down, he never made me feel like he was in a rush, he always remembered me, he always answered all of my questions even if they sounded insane, he was always very compassionate when I would freak out, he was always ready to move on when I moved on and never pressured me into anything.
Strengths: it was comfortable, clean, efficient. There were two specific ladies in the reception area who were absolute angels. Weaknesses: sometimes we waited a very long time...No one told me that I wasn't allowed to take advil during treatments until after I took a lot for backache. No one told my husband when he was supposed to start his antibiotics for the IVF cycle, so he never took them. When I called the nurse to ask how my embryos were developing , they read me the results from the day before instead of from that day so I was panicking about the lack of development. They didn't tell us until very last minute (a week before our scheduled IUI) that my husband would need to get re-tested for genetic diseases and then the doctor (not Dr. Cohen) criticized me and my husband because my husband didn't accompany me to the first appointment where he claims he would have remembered to tell him.
How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
He was great at patience -- he always sat down, he never made me feel like he was in a rush, he always remembered me, he always answered all of my questions even if they sounded insane, he was always very compassionate when I would freak out, he was always ready to move on when I moved on and never pressured me into anything.
What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Even if he seems a little cold at first, it's not a real coldness, it's just a personality. He's very kind and warm.
During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
He was the kindest doctor. He had a ton of patience, always waiting until I asked all of my questions. He always told me all of the facts and didn't keep me guessing or waiting.
Describe the protocols Matthew Cohen used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
By the time I switched to Dr. Cohen, I had already been on 2 failed cycles of chlomid. I switched over to him to try an IUI - he upped my dosage of chlomid because I was only producing 1 egg a month with it, and we scheduled 2 timed IUIs with injections. I did that twice. I didn't want to do a third because my 2nd IUI was too hard for me and he didn't pressure me to try again even though he said 4 IUIs are standard. We moved onto IVF and it was successful.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
Some of them were great - really helpful and compassionate and clear. Other nurses were a little rougher or impatient. A few nurses forgot to tell us some medications that we were supposed to use or not allowed to use. One nurse also read me the wrong report about my embryo development so I experienced a traumatic few days where I thought none of my embryos were developing normally. But there were a few really nice ones.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Strengths: it was comfortable, clean, efficient. There were two specific ladies in the reception area who were absolute angels. Weaknesses: sometimes we waited a very long time
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
I went in early in the morning before work so I didn't usually have very long lines. Sometimes I walked right in for blood work and stepped directly into the room for a sonogram. Other times there was a little bit of a longer wait but it was never terrible.
Describe the costs associated with your care under Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish).
IUI I believe was a bit less than $500, IVF medication I think was around $12k, IVF processes was around $14k but we got $4k back.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
No one told me that I wasn't allowed to take advil during treatments until after I took a lot for backache. No one told my husband when he was supposed to start his antibiotics for the IVF cycle, so he never took them. When I called the nurse to ask how my embryos were developing , they read me the results from the day before instead of from that day so I was panicking about the lack of development. They didn't tell us until very last minute (a week before our scheduled IUI) that my husband would need to get re-tested for genetic diseases and then the doctor (not Dr. Cohen) criticized me and my husband because my husband didn't accompany me to the first appointment where he claims he would have remembered to tell him.
10
Doctor
Matthew Cohen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2011, Successful
NPS
9
NPS
2
Age 32 - 33
2 IUI
1 IVF
Male Factor
Ashkenazi Jewish
Income $200K - $499K
Doctor
2nd of 3 Docs
2 IUI With Other Docs
Strongly Recommends
Doesn't Recommend
Successful
She is a good doctor [Dr. Rausch] - sensitive to my concerns, answered my questions. I feel that she was frank in giving me the likelihood that various procedures would work. The issue was that I didn't see her very often. It was much more often other doctors in the practice...We tried Clomid for IUI's, but we cancelled the cycles because I responded to Clomid too much for me to feel comfortable (I didn't want multiples). We reduced the Clomid dose and I still responded too much. So we opted to then move to single embryo transfer IVF. I was lucky to get pregnant on my first cycle.
I won't say that it was 100% bad, obviously, but I had so, so many negative experiences there [North Shore Long Island Jewish]. Overall, there's a widespread customer service issue at that clinic. Some of it is rudeness. Some of it is unprofessionalism...it was like pulling teeth to get my records. One time, someone in the office went on vacation, and my records request just sat there on their desk. No one dealt with it. Another time, the records were in a storage facility, and - oops! - the courier forgot to get my records.
How was your experience with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
She is a good doctor - sensitive to my concerns, answered my questions. I feel that she was frank in giving me the likelihood that various procedures would work. The issue was that I didn't see her very often. It was much more often other doctors in the practice.
What's one piece of advice would you give a prospective patient of Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
You need to be open to seeing the other doctors most of the time.
During treatment, were you treated like a number or a human with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
She was open to my concerns, and addressed them. We had an informative IVF consultation with her where she answered our questions.
Describe the protocols Mary Rausch used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
I had had 2 IUI's (after 2 previous IUI's elsewhere), all unmedicated. We tried Clomid for IUI's, but we cancelled the cycles because I responded to Clomid too much for me to feel comfortable (I didn't want multiples). We reduced the Clomid dose and I still responded too much. So we opted to then move to single embryo transfer IVF. I was lucky to get pregnant on my first cycle.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
They taught me how to use the medications, which was fine. Carol (I think her name was) gave me a calendar of the treatment plan, but she explained it to me one week off from what it actually ended up being. I think she was confused. But it was an unfortunate mistake because I ended up scheduling work stuff on what ended up being the wrong week, and later had to cancel my work stuff. (Pretty inconvenient.) Many of the nurses were nice, but some were not nice. For example, I was once at a satellite clinic in Forest Hills and needed to give a urine sample. They asked me to bring it into the waiting area and wait in line. That seemed embarrassing to me - to hold my cup of pee in front of everyone - so I tried to give it to them via a side door. They refused. They made me hold my cup of pee in the waiting area, waiting in line. I was also livid with the nurse Carol when I tried to request my records and transport my embryos (this was years later, when I lived elsewhere). She kept messing up. Like she would e-mail me to the wrong e-mail address. I would call her and she wouldn't call me back, assuming that things worked themselves out. Really unprofessional. Not detail-oriented at all. Meanwhile, I was really stressed out that my embryos wouldn't end up getting transported properly, in time for my cycle. Such a frustrating experience.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
I won't say that it was 100% bad, obviously, but I had so, so many negative experiences there. Overall, there's a widespread customer service issue at that clinic. Some of it is rudeness. Some of it is unprofessionalism. I had a doctor say something really insensitive to me there, and I felt really lousy when that happened. (The story: I wasn't responding well to the IVF medication, so they kept upping my dose, and I was getting nervous if the cycle would be a bust. So the doctor walks into the room and says to me "boy, aren't you on a lot of medication?!" Why would he say that to me?? Duh, I was on a lot of medication. But it's just not something you say to someone who is stressed out and hormonal and worried they will never be able to have children.) I also had a hell of a time when I needed to transfer my records. I needed to transfer them twice because I kept moving to new states (and thus new clinics). Every time, it was like pulling teeth to get my records. One time, someone in the office went on vacation, and my records request just sat there on their desk. No one dealt with it. Another time, the records were in a storage facility, and - oops! - the courier forgot to get my records. But, seriously, it was like that over and over and over. Transfering records and transporting embryos was a huge project, like a part-time job, to deal with this clinic. It got so messed up that I wasn't sure if the transport was going to happen. I just can't emphasize enough how bad their office is run. I have called and yelled at the office manager at least a couple of times. It's just such a shame. They gave me an amazing gift, which was having my children. But I just have such negative memories of that clinic. It's like, it's bad enough to go through infertility, but then to also deal with rude/unprofessional people. I wish I could say they have changed since I was a patient there 6 years ago, but I know from dealing with them more recently (for transferring records and transporting embryos), that they still have major issues over there.
Describe Mary Rausch's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
Doctors were respectful of my decision. I also asked for remaining embryos to be frozen singly. They said that it was good that I requested that, because presumably they are used to freezing in pairs.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
I described above how their clinic is poorly run. So super frustrating.
9
Doctor
Mary Rausch
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
2
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
1 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2010, Successful
NPS
10
NPS
10
Age 30
1 IUI
Income $500K
Lawyer
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
...warm, knowledgeable, and interested in my questions and concerns...My husband was reluctant to do a varicocele procedure, and Dr. Hershlag was very supportive of this and did not push. ... I found him to be excellent; extremely compassionate and caring, and like someone who truly loves what he does. When I had trouble finding a doctor in NYC to do certain testing on my husband due to his varicocele, he was extremely helpful and recommended some others
I called the office [Northwell Health (formerly North Shore Long Island Jewish)] several times with crazy nervous questions and they were always extremely kind and helpful... Although to a certain extent I felt like a number in his office because there were so many people coming in and out of the office, I got the sense that this is how it is in all clinics. ...
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Again, I had some personal connection to Dr. Hershag since he was a friend of a friend, but I found him to be excellent; extremely compassionate and caring, and like someone who truly loves what he does. When I had trouble finding a doctor in NYC to do certain testing on my husband due to his varicocele, he was extremely helpful and recommended some others. I did have one appointment with one other doctor when Dr. Hershlag was on vacation, and he was also very nice. My husband was reluctant to do a varicocele procedure, and Dr. Hershlag was very supportive of this and did not push. We did one round of clomid which did not result in ovulation, and so they adjusted the clomid and on the second round I did ovulate and we did an IUI which was successful. Dr. Hershlag monitored me for the next 6 weeks or so, and during that time I called the office several times with crazy nervous questions and they were always extremely kind and helpful. Another plus for me was that I did not feel he pushed unnecessary procedures on me just to make money, which I have found with other doctors.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Nothing- I really had a wonderful experience.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
I did know Dr. Hershlag through friends of my parents, so I'm not sure whether my experience was representative, but I always found him to be warm, knowledgeable, and interested in my questions and concerns. Although to a certain extent I felt like a number in his office because there were so many people coming in and out of the office, I got the sense that this is how it is in all clinics.
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
First he did testing on both partners. As my issue was lack of ovulation, we decided to tackle that first and we started on clomid. After first round did not work, he increased dosage and I did ovulate the second round. I came in every day around that time to see whether I had ovulated, and I got two shots (profesterone?) to make me ovulate. I also did IUI on three successive days. When I came in two weeks later, I had a positive pregnancy test. I then needed to come back once a week until a heartbeat was detected (around six weeks).
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
I honestly can't remember. I remember them being very nice.
Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).
I paid a copay each time but otherwise was completely covered by insurance.
10
Doctor
Avner Hershlag
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
5
NPS
9
Age 32 - 33
1 IUI
PCOS
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
This doctor [Dr. Hershlag] was honest but blunt. He tended to walk away after delivering heart breaking news.... He is extremely knowledgeable and consise. I think he could improve in the areas of empathy and support post disappointing news. I think he is a great doctor, I personally needed someone with more hand holding skills. It’s a trying time and you need to feel fully supported.... I had experienced 2 miscarriages and over a year of trying prior to seeking treatment for a fertility clinic. We began with Mutilple tests for my husband and I, followed by IUI’s. We suffered two more miscarriages and are now beginning IVF.
The staff [Northwell Health] is professional and always friendly. It’s the little things that help you through this journey, from the receptionist just remembering your first name when checking in m, to a nurse taking the time to console you.... The nursing staff is amazing. They always took the time to sit with me and further explain any information we didn’t understand after meeting with the doctors. They’re at times hard to initially contact via phone, but promptly return phone calls the same day.... One time my progesterone prescription was not promptly called in. However this was additionally an insurance issue.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He is extremely knowledgeable and consise. I think he could improve in the areas of empathy and support post disappointing news. I think he is a great doctor, I personally needed someone with more hand holding skills. It’s a trying time and you need to feel fully supported.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Ask lots of questions.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
The clinic is great and I’m continuing my tx there. However I do believe working in this field for many years, staff becomes desensitized to the emotional toll infertility and loss has on humans and couples. This doctor was honest but blunt. He tended to walk away after delivering heart breaking news.
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
I had experienced 2 miscarriages and over a year of trying prior to seeking treatment for a fertility clinic. We began with Mutilple tests for my husband and I, followed by IUI’s. We suffered two more miscarriages and are now beginning IVF.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish).
The nursing staff is amazing. They always took the time to sit with me and further explain any information we didn’t understand after meeting with the doctors. They’re at times hard to initially contact via phone, but promptly return phone calls the same day.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The staff is professional and always friendly. It’s the little things that help you through this journey, from the receptionist just remembering your first name when checking in m, to a nurse taking the time to console you.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
One time my progesterone prescription was not promptly called in. However this was additionally an insurance issue.
5
Doctor
Avner Hershlag
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 36
Latinx
Income $50K - $99K
2nd of 2 Docs
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I think he [Dr. Hershlag] explains it all and is a caring and understanding professional...egg retrieval is the process i am undergoing. I was given the standard medication injectables...He as very informative, kind and compassionate. He took his time to explain the process, procedure, historical outcomes, etc. I was very pleased with his assessment and my 'gut' felt it was right...feel as though (still on going) that I am in good hands and with a seasoned professional in the field.
she [nurse at Northwell Health] was available; returned calls, answered all my silly and repetitive questions. She walked me through the medication protocal and was on top of everything...I had uterine fibroids removed a few years ago and now i am undergoing egg freezing. I am a returning patient as i feel that i had been well taken care of at this hospital and feel that the doctors i have encountered there are experts in their field.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
I felt at ease at his office and with his staff of nurses. I feel as though (still on going) that I am in good hands and with a seasoned professional in the field. I am an intuitive person and go strongly by my gut feelings as there are many things in life, the prospects of motherhood as one, that i can not control, but put my faith in those who dedicate their lives to this work, Dr. Hershlag being one of them
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
I think he explains it all and is a caring and understanding professional. There is little advice i can give someone as I am in this myself.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He as very informative, kind and compassionate. He took his time to explain the process, procedure, historical outcomes, etc. I was very pleased with his assessment and my 'gut' felt it was right
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
egg retrieval is the process i am undergoing. I was given the standard medication injectables. That is all really.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: nurse jackie)
she was available; returned calls, answered all my silly and repetitive questions. She walked me through the medication protocal and was on top of everything.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
I have a extensive medical history at NSLIJ Northwell health. I had uterine fibroids removed a few years ago and now i am undergoing egg freezing. I am a returning patient as i feel that i had been well taken care of at this hospital and feel that the doctors i have encountered there are experts in their field.
Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).
out of pocket for 9K. Meds were covered by insurance.
Describe Avner Hershlag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
nope applicable.
10
Doctor
Avner Hershlag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
6
NPS
7
Age 31 - 32
6 IUI
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
Dr. Hershlag was candid about how he felt about my weight. We feel that he diminished the possible male factor infertility possibility. Multiple blood tests were done when i first became a patient, but during treatment, no further tests to find the cause of infertility were performed.... We have done 6 IUIs. First was 100mg clomid and trigger (chemical) next two were 150mg clomid and ovidrel. I expressed a *maybe* concern with my luteal phase and he added crinone for the next 3. One more round of clomid/ovidrel/crinone. Switched to femara 2x a day with trigger and crinone for 2 rounds which resulted in chemicals. I am not sure why the amounts or medicines were decided on, he mentioned PCOS a few times and if i said "oh is that what youve diagnosed me with" he always said no.
Dr. Hershlag [at North Shore Long Island] was candid about how he felt about my weight. We feel that he diminished the possible male factor infertility possibility. Multiple blood tests were done when i first became a patient, but during treatment, no further tests to find the cause of infertility were performed.... We have done 6 IUIs. First was 100mg clomid and trigger (chemical) next two were 150mg clomid and ovidrel. I expressed a *maybe* concern with my luteal phase and he added crinone for the next 3. One more round of clomid/ovidrel/crinone. Switched to femara 2x a day with trigger and crinone for 2 rounds which resulted in chemicals. I am not sure why the amounts or medicines were decided on, he mentioned PCOS a few times and if i said "oh is that what youve diagnosed me with" he always said no.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Hershlag was candid about how he felt about my weight. We feel that he dinished the possible male factor infertility possibility. Multiple blood tests were done when i first became a patient, but during treatment, no further tests to find the cause of infertility were performed.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
I guess be more proactive in advocating for yourself
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
At times he seemed caring and interested, while others it was just lets get this done. Our expressed concern with the lack of diagnoses seems to be ignored.
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
We have done 6 IUIs. First was 100mg clomid and trigger (chemical) next two were 150mg clomid and ovidrel. I expressed a *maybe* concern with my luteal phase and he added crinone for the next 3. One more round of clomid/ovidrel/crinone. Switched to femara 2x a day with trigger and crinone for 2 rounds which resulted in chemicals. I am not sure why the amounts or medicines were decided on, he mentioned PCOS a few times and if i said "oh is that what youve diagnosed me with" he always said no.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Front desk is very nice and accomodating. Billing is always willing to help. Office is clean
Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).
Iui out of pocket is 350. Most regular visits are covered under my copay. Not sure about IVF/ICSI yet, but my insurance does not cover it.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
A nurse instructed me to start a medicine before a chemical pregnancy level went down to non pregnant state, medicines were called into wrong pharmacies
6
Doctor
Avner Hershlag
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Adaptability
2 of 5
7
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5