Northwell Health (FKA North Shore Long Island Jewish)

11 doctors work here

Rated 7.2
Strongly recommend: 47%Neutral: 19%Don't recommend: 34%7.2
47% strongly recommend
82 reviews
Operations
7.7
7.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.9
7.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.6
6.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.8
7.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
6.2
6.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,692
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
11 doctors work here
NPS
8
Average Doctor Score
Show 7 more

This clinic has 6 offices

Bay Shore
376 East Main Street, Suite 201
Bay Shore, NY 11706
Manhasset
300 Community Dr.
Manhasset, NY 11030
Mineola
300 Old Country Rd., Suite 221
Mineola, NY 11501
Mount Kisco
344 East Main St., 403
Mount Kisco, NY 10549
New York City
210 East 64th St., 1st Floor
New York, NY 10065
Smithtown
285 Middle Country Road, Suite 100
Smithtown, NY 11787
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39 patient reviews filtered by:

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Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, 12 Eggs Frozen
NPS
10
NPS
10
Age 30
1 Egg Freezing
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Chang managed my expectations in a very realistic, but compassionate way. She educated me on the science and process that needs to occur in a way that was very easy to understand. She was easy to reach if I had any questions or concerns. She helped make this process Very relaxed...was extremely optimistic because she was able to show me what the science shows for my age...always around if I had any questions or concerns and always had a solution to any question I had...
[Northwell Health] Only area for improvement is trying to get in touch w front desk to schedule appointments. I eventually realized it was best to schedule all my appointments for the week while I was in the office to avoid having to call every time. The calls usually goto an answering service...[nurses] went above and beyond to ensure I was in the loop at all times with my plan of care. They continuously told me to reach out whenever if I ever had questions or concerns which totally put me at ease...
How was your experience with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
My consultation with Dr. Chang was extremely optimistic because she was able to show me what the science shows for my age. She was supportive and managed my expectations while giving me an understanding of what the whole process entails so that I had time to think about it, and prepare myself mentally. The process was very relaxed and chill. Dr. Chang was always around if I had any questions or concerns and always had a solution to any question I had.
What's one piece of advice would you give a prospective patient of Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
Nothing! As long as you continue to be transparent with patients about the process, and the way they will feel you are golden.
During treatment, were you treated like a number or a human with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Chang managed my expectations in a very realistic, but compassionate way. She educated me on the science and process that needs to occur in a way that was very easy to understand. She was easy to reach if I had any questions or concerns. She helped make this process Very relaxed.
Describe the protocols Sydney Chang used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Once I came off birth control, and had two natural cycles, I came in to see how many follicles I had. since I was at baseline and so was my bloodwork, We proceeded to the standard protocol for stimulation. My doses for gonal f, menopur, cetrotide, novarel and lupron were all standard doses. We even thought about doing retrieval a little on the earlier side however, Dr. Chang was most comfortable with waiting a few more days so that the outcome was a bit More favorable. Even though I ran out of Cetrotide, Dr. Chang was able to find the yes and allow me to use one of their doses, and I just replaced it with my own at a later date.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Ashley Davis and Hannah)
Ashley & Hannah went above and beyond to ensure I was in the loop at all times with my plan of care. They continuously told me to reach out whenever if I ever had questions or concerns which totally put me at ease! They were also just so supportive and genuinely curious with how I was doing. Ashley C was my nurse day of egg retrieval and she was so efficient! She even told me what to expect upon walking into the OR (room will be cold, you’ll see equipment bright lights etc) that was amazing for getting me mentally prepared! The OR team that day maintained my privacy and comfort so wonderfully. Maryjane recovered me and again was efficient caring and even got me cheese its ! Only area for improvement is trying to get in touch w front desk to schedule appointments. I eventually realized it was best to schedule all my appointments for the week while I was in the office to avoid having to call every time. The calls usually goto an answering service.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
+ check in kiosks and being able to fill out paperwork ahead of time online. Office is Beautiful, clean, visits were QUICK - phone Tree and scheduling appts could be optimized better. I always felt like I was bothering Front desk staff / they were not the most welcoming people
Describe the costs associated with your care under Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish).
$40 co pay Meds cost $970 and insurance covered the rest
10
Doctor
Sydney Chang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
New York City
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2023, Successful
NPS
10
NPS
10
Age 44 - 50
3 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
Black or African-American
Income $50K - $99K
1st of 2 Docs
Donor Eggs With Other Docs
Donor Sperm With Other Docs
Strongly Recommends
Strongly Recommends
Successful
From the very beginning [Dr. Matthew Cohen] told me what to expect...he was very optimistic about my blood levels...insisted we use my own eggs in the beginning...did explain that my age was a factor...treated me with kid gloves...Out of those 25 eggs only 6 became embryos and unfortunately, they were all genetically defective
[Northwell Health (FKA North Shore Long Island Jewish)] strength is that staff...very aware of the sensitive issues...do feel they approach each of use differently and gently...only negative thing that I will say about the clinic, is the billing department and the lack of communication...should explain, in great detail, what is expected from the patient prior to beginning treatment.
How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
From the very beginning he told me what to expect. But at the same time he was very optimistic about my blood levels. He was the one that insisted we use my own eggs in the beginning. At the same time, he did explain that my age was a factor.
What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
To listen to everything that he has to say and to trust him that he does know best. he's only been doing this for 2 years.
During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
He treated me with kid gloves. He told me what to expect by letting me down easy.
Describe the protocols Matthew Cohen used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
We did try using my own eggs at first. Because the doctor said that my blood levels were so promising. We did a few egg retrieval’s using my own eggs. We did retrieve a lot of eggs. In fact, we retrieved a total of 25 from all the cycles that I did. Out of those 25 eggs only 6 became embryos and unfortunately, they were all genetically defective and could not be used. That’s when Dr. Cohen started to discuss using donor eggs. It was so disappointing to have to use donor eggs, but I must say at least I tried using my own eggs. So, I do not regret trying to conceive using my own eggs.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Marianne Farkas, RN)
Marianne was very gentle with me because of the news that I had gotten that my own embryos failed. So she took me on with kid gloves knowing what I was going through.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The clinic’s strength is that staff. The staff is very aware of the sensitive issues that these women are facing trying to conceive. I do feel they approach each of use differently and gently. The only negative thing that I will say about the clinic, is the billing department and the lack of communication. They really should explain, in great detail, what is expected from the patient prior to beginning treatment.
Describe the costs associated with your care under Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish).
My insurance only covered 80% of the cost. I did have to take out personal loans to cover the remainder of the balance. Also my coverage used to cover donor eggs and now they do not.
Describe Matthew Cohen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
He explained to me that if I was using my own eggs, we would transfer 2 embryo's, but since I was using a donor egg, we would only transfer 1.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Lost or damaged samples
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
At one point, very early on, (during my very first retrieval). The clinic lost the sperm sample that my boyfriend gave. They were supposed to analyze and save the sample. But because of miscommunication between the doctor and lab they analyzed and discarded the sample.
10
Doctor
Matthew Cohen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, 14 Eggs Frozen
NPS
10
NPS
10
Age 33
1 Egg Freezing
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Chang is very personable, compassionate, and has excellent bedside manner. At my appointments Dr. Chang always took her time and never rushed through exams. She made sure all my questions were answered before leaving the room. She also took the time to explain to me what she was seeing on the ultrasound, which was so helpful and reassuring...She took the time to explain everything thoroughly to me and encouraged me to ask questions. She made me feel like a friend rather than a patient...
I felt like each team member in the clinic [Northwell Health] truly cared about my treatment and the success of my cycle. Everyone was very friendly and respectful...Monitoring was from 7am-9am. I would have my bloodwork drawn first and then I would immediately go to a room for my ultrasound. I never had to wait long for my ultrasound. Everything seemed organized...The nurses were excellent! Very compassionate, knowledgeable, and organized...
How was your experience with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Chang is very personable, compassionate, and has excellent bedside manner. At my appointments Dr. Chang always took her time and never rushed through exams. She made sure all my questions were answered before leaving the room. She also took the time to explain to me what she was seeing on the ultrasound, which was so helpful and reassuring. I never felt like "just a number" with Dr. Chang. I felt like she truly cared about the success of my egg freeze cycle. I would highly recommend her to anyone who is considering moving forward with fertility treatment.
What's one piece of advice would you give a prospective patient of Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
GO TO DR. CHANG! You will not regret choosing her as your REI doctor.
During treatment, were you treated like a number or a human with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Chang listened to all of my concerns and answered all of my questions at each appointment. She has excellent bedside manner and never rushed through her appointments. She took the time to explain everything thoroughly to me and encouraged me to ask questions. She made me feel like a friend rather than a patient.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
The nurses were excellent! Very compassionate, knowledgeable, and organized. The nurses made me feel excited to come for my next appointment.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
I felt like each team member in the clinic truly cared about my treatment and the success of my cycle. Everyone was very friendly and respectful. My entire experience was wonderful. I would recommend the clinic and Dr. Chang to my friends and loved ones, as well as anyone who is interested in moving forward with fertility treatment. You will not regret it!
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
Monitoring was from 7am-9am. I would have my bloodwork drawn first and then I would immediately go to a room for my ultrasound. I never had to wait long for my ultrasound. Everything seemed organized.
Describe the costs associated with your care under Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish).
I had insurance coverage for my cycle.
10
Doctor
Sydney Chang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
New York City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 39
Ashkenazi Jewish
Income $500K+
Sales Representative
2nd of 2 Docs
IVF With Other Docs
1 Egg Freezing With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Chang is compassionate, knowledgable and an all around great doctor...She always took the time to answer any and all questions. She spent as long as needed with me during every appointment - I never felt rushed. Beyond that, she was always responsive over email to any additional questions or concerns I shared outside of appointments...was always available, understanding and worked with us to evolve our plan to be the best one for us...
All of the nurses [at Northwell Health] were compassionate and accessible. Similar to Dr. Chang - they always took the time to chat with me and answer any questions I might have...The overall clinic was great - everyone is accessible. Most appointments throughout the process are during morning 7-9 office hours. I never had to wait long and always felt like a human, specific case rather than a random patient that was being churned through a process..
How was your experience with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Chang is compassionate, knowledgable and an all around great doctor. We encountered a few bumps in the road along our fertility journey and Dr. Chang was always available, understanding and worked with us to evolve our plan to be the best one for us. I felt like she was treating me rather than following a blueprint and cannot recommend her enough.
What's one piece of advice would you give a prospective patient of Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
Be honest with Dr. Chang - no question is silly and she will always take the time to talk to you.
During treatment, were you treated like a number or a human with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Chang was the absolute best. She always took the time to answer any and all questions. She spent as long as needed with me during every appointment - I never felt rushed. Beyond that, she was always responsive over email to any additional questions or concerns I shared outside of appointments.
Describe the protocols Sydney Chang used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
We initially started to build my lining with estrace and I did not respond as well as Dr. Chang had hoped. She outlined the options - trying a transfer or starting over with a new protocol. We discussed the pros/cons and ultimately decided to cancel that cycle and try again. The next time we used a modified natural cycle leveraging letrozole and had significant improvement which gave us more confidence to transfer.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Ashley)
All of the nurses were compassionate and accessible. Similar to Dr. Chang - they always took the time to chat with me and answer any questions I might have.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The overall clinic was great - everyone is accessible. Most appointments throughout the process are during morning 7-9 office hours. I never had to wait long and always felt like a human, specific case rather than a random patient that was being churned through a process
Describe the costs associated with your care under Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish).
I was covered under Progeny insurance and had minimal out of pocket costs
10
Doctor
Sydney Chang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
New York City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 35
1 IVF
Endometriosis
Tubal Blockage
Ashkenazi Jewish
Income $100K - $199K
2nd of 5 Docs
6 IUI With Other Docs
4 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Chang was wonderful, very sweet. She listened to all my concerns and needs. She read all my files, years worth of information. Agreed to things I wanted to do, and didn’t force a protocol on me that I wasn’t comfortable with. Always available to talk, even called or emailed to check up on me. She is absolutely by far one of the best doctors I have had, I have been to 5 others, and only 1 other was as good as her...
It is not a a big clinic [Northwell Health], so you don’t feel like just a number like other bigger clinics. You are seen pretty quickly, you do not have to wait and everything is run smoothly. It is clean, nice and organized...All [nurses] were wonderful and caring! Always available to talk about anything and everything...Morning monitoring was 7-. They are very efficient, and accommodating if you are late they don’t turn you away like other clinics I have been at...
How was your experience with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Chang was wonderful, very sweet. She listened to all my concerns and needs. She read all my files, years worth of information. Agreed to things I wanted to do, and didn’t force a protocol on me that I wasn’t comfortable with. Always available to talk, even called or emailed to check up on me. She is absolutely by far one of the best doctors I have had, I have been to 5 others, and only 1 other was as good as her.
What's one piece of advice would you give a prospective patient of Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
Use her! She has your best interest at heart!
During treatment, were you treated like a number or a human with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
She took the time to get to know me, read all of my files which are years worth of information. Cared about what I wanted, followed up with me on multiple occasions when I was not expecting it. She is kind and warm and am so glad To have had her as my doctor.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
All were wonderful and caring! Always available to talk about anything and everything!
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
It is not a a big clinic, so you don’t feel like just a number like other bigger clinics. You are seen pretty quickly, you do not have to wait and everything is run smoothly. It is clean, nice and organized.
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
Morning monitoring was 7-. They are very efficient, and accommodating if you are late they don’t turn you away like other clinics I have been at.
10
Doctor
Sydney Chang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
New York City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022, Unknown Success
NPS
10
NPS
10
Age 42
3 IUI
Endometriosis
Poor Egg Quality
Uterine Fibroids
Ashkenazi Jewish
Income $200K - $499K
3rd of 3 Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
Donor Eggs With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Mullin] was kind caring and considerate of my needs. I shared that i had a previously negative experience that resulted in some fear related to meeting a new doctor. She made me safe and heard. I really appreciated the care i am receiving from her...She allowed me to communicate my needs and i feel like my needs are being met when i attend visits. I find her to have patience as well. Dr. Mullins allowed space for understanding...
The strengths that this office [Northwell Health] is that they are prompt, knowledgeable and flexible. If I had to address a weakness it would be that they are very full and sometimes you have to wait passed your appointment time. Also, the financial staff is wonderful...[nursing staff is] Timely, gentle ,caring...Dr. Mullins is open, honest , caring and understanding. She allowed me to communicate my needs and i feel like my needs are being met when i attend visits. I find her to have patience as well. Dr. Mullins allowed space for understanding.
How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Mullins is open, honest , caring and understanding. She allowed me to communicate my needs and i feel like my needs are being met when i attend visits. I find her to have patience as well. Dr. Mullins allowed space for understanding.
What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Know that you are getting great care with her and to be honest about your fertility journey.
During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
She was kind caring and considerate of my needs. I shared that i had a previously negative experience that resulted in some fear related to meeting a new doctor. She made me safe and heard. I really appreciated the care i am receiving from her.
Describe the protocols Christine Mullin used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
I do not remember
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
Timely, gentle ,caring
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The strengths that this office is that they are prompt, knowledgeable and flexible. If I had to address a weakness it would be that they are very full and sometimes you have to wait passed your appointment time. Also, the financial staff is wonderful.
Describe the costs associated with your care under Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish).
I do not remember the cost
Describe Christine Mullin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
No comments
10
Doctor
Christine Mullin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2022, Successful
NPS
10
NPS
10
Age 43
1 IVF
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Chang was wonderful. Her bedside manner was excellent- she was professional and compassionate. She was available via email for all questions. I got the results I wanted so obviously am happy but was satisfied with the process. I have been to other doctors and this was a better overall experience...She listens to you which is paramount in fertility struggles. She is professional and honest.
Easy to make an appointment [at Northwell Health]. No long wait times. Weekend hours. On call people available for questions. Strong communication. Very seamless. Organized and everyone is pleasant. Highly recommend. Much better than other fertility offices. Wonderful...Dr. Chang was wonderful. Her bedside manner was excellent- she was professional and compassionate. She was available via email for all questions. I got the results I wanted so obviously am happy but was satisfied with the process. I have been to other doctors and this was a better overall experience.
How was your experience with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Chang was wonderful. Her bedside manner was excellent- she was professional and compassionate. She was available via email for all questions. I got the results I wanted so obviously am happy but was satisfied with the process. I have been to other doctors and this was a better overall experience.
What's one piece of advice would you give a prospective patient of Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
She listens to you which is paramount in fertility struggles. She is professional and honest.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Easy to make an appointment. No long wait times. Weekend hours. On call people available for questions. Strong communication. Very seamless. Organized and everyone is pleasant. Highly recommend. Much better than other fertility offices. Wonderful
10
Doctor
Sydney Chang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
New York City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 33
1 Fertility Medications
Tubal Blockage
Unexplained
Black or African-American
Income $100K - $199K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Chang was very thorough and explicit about her protocols and always provided her reasons. -Before starting the IVF medications, she performed the Laparascopy and and Hysteroscopy -After the procedures, she provided the names of the medications I 'll be taking along with modules as a reference for when I did the medications at home. -Dr. Chang carefully reviewed all of my blood work and also provided additional steps based on my levels on progesterone...
My husband and I could not have asked for a better nursing staff [at Northwell Health]. They were all extremely responsive, and showed high levels of compassion. They responded in a timely manner to all of my emails and always followed up on their word. I received a follow up phone call EVERY TIME they said they would. They were always friendly and showed the utmost respect...Everything about the clinic was an excellent experience...
How was your experience with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Chang is the absolute best. I have never met a doctor more compassionate and understanding. My husband I completely trusted her with our journey to parenthood and we felt a sense of ease as she guided us along the way. She reassured us on multiple occasions, and supported us through all the emotions we were feeling on this life changing journey. If you are looking for someone who you can trust, look no further, Dr. Chang is the person you want 10,000%.
What's one piece of advice would you give a prospective patient of Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
If you are having challenges of trusting the process, Dr. Chang is the person to help you along the way. She has the ability to transform your thoughts and the IVF process in a way that allows you to enjoy the beautiful ride to parenthood.
During treatment, were you treated like a number or a human with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
During my time with Dr. Chang, not once did I ever feel like a number. Every visit I was referred to as my name, and her ability to intentionally listen was what sold my husband and I. Although we wore masks, I could always tell she was smiling with her eyes and everything she suggested was at the best interest for my husband and myself. Dr. Chang answered every question I had during our journey and provided sound reasons for all of her responses. I have never felt more at peace with a Doctor. We are forever grateful.
Describe the protocols Sydney Chang used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Dr. Chang was very thorough and explicit about her protocols and always provided her reasons. -Before starting the IVF medications, she performed the Laparascopy and and Hysteroscopy -After the procedures, she provided the names of the medications I 'll be taking along with modules as a reference for when I did the medications at home. -Dr. Chang carefully reviewed all of my blood work and also provided additional steps based on my levels on progesterone.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
My husband and I could not have asked for a better nursing staff. They were all extremely responsive, and showed high levels of compassion. They responded in a timely manner to all of my emails and always followed up on their word. I received a follow up phone call EVERY TIME they said they would. They were always friendly and showed the utmost respect. I couldn't be more happier with my experience with the entire nursing staff.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Everything about the clinic was an excellent experience. From the wait time, to the check in process, the friendly faces, the waiting area, access to the bathroom and so much more. It was the greatest experience of my life.
Describe the costs associated with your care under Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish).
All of my costs were covered via my insurance.
Describe Sydney Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
Dr. Chang explained from the very beginning that transferring 1 embryo would produce the highest results of a pregnancy, and prevent the possibility of a high risk pregnancy with transferring 2 embryos.
10
Doctor
Sydney Chang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
New York City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020 - 2021, Consult
NPS
10
NPS
10
Age 35 - 36
1 IVF
Anovulation
PCOS
Income $200K - $499K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Mullin spends time with every patient and truly puts a lot of time and effort into making individualized plans of care for each of her patients...spent the time to closely evaluate and adjust medications for IVF to carefully stimulate with PCOS to get the best possible number of healthy embryos and avoid severe hyperstimulation...I never felt rushed and always knew that she was taking the time to look at my results to make the best possible plan for my care....
Mary Jane, the nurse practitioner [at Northwell Health], goes above and beyond as well to answer all questions and lay out the entire plan so that you know what is coming. All of the nursing staff is so amazing...The clinic feels so personal as it is a small office and you truly get to know and love the staff! As all offices are busy because they must see all of their patients in a small morning window, they work very hard to get everyone in and out as quickly as possible
How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Mullin always spends the time to discuss your plan of care and answer any and all questions thoroughly. I never felt rushed and always knew that she was taking the time to look at my results to make the best possible plan for my care. You can always tell how much Dr Mullin truly cares about you as a patient and that is invested in seeing you have a great outcome!
What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
I highly recommend choosing Dr Mullin and the Mineola office
During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Mullin spends time with every patient and truly puts a lot of time and effort into making individualized plans of care for each of her patients. I felt like I was on an assembly line at another clinic and with Dr Mullin you know she is always looking at you as an individual when making the decisions for treatment
Describe the protocols Christine Mullin used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Dr Mullin and MaryJane always spent the time to closely evaluate and adjust medications for IVF to carefully stimulate with PCOS to get the best possible number of healthy embryos and avoid severe hyperstimulation
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Erin, Kathy )
Erin and Kathy were always so amazing with taking the time to give detailed instructions so I always knew what to do and when to return. They both show so much compassion for patients going through this process and always answer all of my questions. Mary Jane, the nurse practitioner, goes above and beyond as well to answer all questions and lay out the entire plan so that you know what is coming. All of the nursing staff is so amazing and you will not find such care anywhere else!
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The clinic feels so personal as it is a small office and you truly get to know and love the staff! As all offices are busy because they must see all of their patients in a small morning window, they work very hard to get everyone in and out as quickly as possible
10
Doctor
Christine Mullin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Mineola
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2021, Successful
NPS
10
NPS
10
Age 32 - 35
1 IVF
Unexplained
European
Income $500K+
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Mullin explained things clearly, had amazing bedside manner and was always present for my treatment. She was more than a doctor, she was someone who truly cared about me having a family. She is a true professional who I recommend to anyone needing help with building their family...Dr Mullin’s office was caring, compassionate and took as much/little time as needed...After one failed embryo transfer I begged Dr Mullin to transfer two embryos next, I was 30 with unexplained infertility. Dr Mullin explained that she wouldn’t put me in a high risk situation (twins) that I didn’t need to be in, and that I’d thank her one day. She was right, I now have three beautiful children, all single transfers.
They [Northwell Health] are an extremely busy practice, but this is something I look for when selecting doctors. This may turn off some, but I want to see the doctor that so many are trusting their fertility with. They always make time for all their patients, no matter how busy they are...Trust Dr Mullin and her office. Although Dr Mullin is very busy, her eyes are everywhere and her team is excellent...I now have three beautiful children
How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Dr Mullin explained things clearly, had amazing bedside manner and was always present for my treatment. She was more than a doctor, she was someone who truly cared about me having a family. She is a true professional who I recommend to anyone needing help with building their family.
What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Trust Dr Mullin and her office. Although Dr Mullin is very busy, her eyes are everywhere and her team is excellent.
During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Dr Mullin’s office was caring, compassionate and took as much/little time as needed.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
They are an extremely busy practice, but this is something I look for when selecting doctors. This may turn off some, but I want to see the doctor that so many are trusting their fertility with. They always make time for all their patients, no matter how busy they are.
Describe the costs associated with your care under Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish).
My insurance covered 80%, I paid 20%. Dr Mullin’s team understood my insurance and all the details, I had no issues.
Describe Christine Mullin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
After one failed embryo transfer I begged Dr Mullin to transfer two embryos next, I was 30 with unexplained infertility. Dr Mullin explained that she wouldn’t put me in a high risk situation (twins) that I didn’t need to be in, and that I’d thank her one day. She was right, I now have three beautiful children, all single transfers.
10
Doctor
Christine Mullin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Mineola
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 30
1 IVF
Male Factor
European
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chang’s fantastic bedside manner-she made me feel comfortable discussing any concern I had...I reacted very well to the fertility hormones and Dr. Chang was very quick to respond to any needed changes based on my bloodwork...She was with us from day one of our infertility and continued to be responsive and incredibly helpful long after we had finished treatment...
It is a great clinic [Northwell Health] that offers thorough, individualized care. Pay careful attention to their protocols and directions as they led to great results for us! I felt comfortable walking in the door at Northwell as I knew I would be under incredible care-whichever doctor I was seeing that day...The nursing staff and Hannah were incredible-so compassionate and thorough in their care!...
How was your experience with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
I can’t say enough good things about Dr. Chang-she is incredible and made our dreams come true: a baby girl on the way! She was with us from day one of our infertility and continued to be responsive and incredibly helpful long after we had finished treatment!! I would recommend her to anyone in need of a trustworthy, kind, and thorough doctor.
What's one piece of advice would you give a prospective patient of Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
Trust Dr. Chang-she definitely knows what she’s doing!
During treatment, were you treated like a number or a human with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?
I can’t say enough good things about Dr. Chang’s fantastic bedside manner-she made me feel comfortable discussing any concern I had. She is truly the best!
Describe the protocols Sydney Chang used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
I reacted very well to the fertility hormones and Dr. Chang was very quick to respond to any needed changes based on my bloodwork
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Hannah)
The nursing staff and Hannah were incredible-so compassionate and thorough in their care!
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
It is a great clinic that offers thorough, individualized care. Pay careful attention to their protocols and directions as they led to great results for us! I felt comfortable walking in the door at Northwell as I knew I would be under incredible care-whichever doctor I was seeing that day!
Describe the costs associated with your care under Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish).
We had excellent insurance that worked well with the doctor’s office
Describe Sydney Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
She used science to determine that based on my age and health, one embryo was appropriate and I’m glad we did!
10
Doctor
Sydney Chang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
New York City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 33 - 34
3 IUI
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. San Roman understands that I am the type of patient that wants to fully understand the biology and the science of what’s going on. He takes the time to teach me, even draws diagrams while we chat to help me visualize. He is patient and actively listens when I speak...I delayed asking for a more aggressive course of action and regret that I didn’t speak up sooner because they responded so amazingly
[The staff at Northwell Health] are so accommodating, all of my appointments work with my schedule. They have even made special exceptions and taken me on a Saturday...Nancy who handles billing is so knowledgeable and helpful...When I had a negative experience during a visit to an affiliate location, Dr. San Roman and his team responded immediately to address my concerns and followed up with me after
How was your experience with Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. San Roman understands that I am the type of patient that wants to fully understand the biology and the science of what’s going on. He takes the time to teach me, even draws diagrams while we chat to help me visualize. He is patient and actively listens when I speak. When I had a negative experience during a visit to an affiliate location, Dr. San Roman and his team responded immediately to address my concerns and followed up with me after. Even months later, during a routine visit, I was asked about that experience and if I have seen improvement, which I had.
What's one piece of advice would you give a prospective patient of Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?
Don’t be afraid to ask for what you want. I delayed asking for a more aggressive course of action and regret that I didn’t speak up sooner because they responded so amazingly.
During treatment, were you treated like a number or a human with Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?
Everyone from the nurses, doctors, NPs and secretaries know my name, ask about my dogs, are kind, understand what I am going through and are sympathetic and share success stories to keep my spirits listed. Most recently they’ve set up video calls to check in with patients during the COVID-19 crisis. They’ve been amazingly supportive, honest and realistic.
Describe the protocols Gabe San Roman used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
First Dr. San Roman prescribed Femara to boost egg production. I started with two pills a day for 5 days and over time he increased doses to 4 pills per day. 4 pills seems to have the best results, producing 4 follicles this past cycle. Out of the 11 cult leader we have gone through with Dr. San Roman I have used ovidrel 4xs and novarel 1x to trigger ovulation as ovulation prediction tests were not working. I have also undergone 3 IUIs with unfortunate negative pregnancy results.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
The nurses ensure a clean, safe, happy environment. They communicate well, are kind and sympathetic. When I call with questions or to get a prescription refill, they are responsive and act quickly. Once when I was traveling for work and forgot my medication at home, I called and they prescribed my meds to a pharmacy where I was within an hour of my call.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
They are so accommodating, all of my appointments work with my schedule. They have even made special exceptions and taken me on a Saturday when I had a crazy work schedule. Nancy who handles billing is so knowledgeable and helpful! This is the cleanest Drs office I’ve ever been to!
Describe the costs associated with your care under Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish).
I pay a $50 copay each visit (2-3per month) My insurance only partially covered bloodwork and sonograms so I pay an additional $75 for each visit. I pay out of pocket for for IUI, $350 per cycle. Trigger shots are approx $150 per cycle and femara medication is less then $20 per cycle.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
I would consider these negative experiences to be extremely minor. Once I arrived for an appointment that had been scheduled for a different day but I had called and rescheduled. When I arrived they did not see me on their calendar. They still took me in with minimal wait time. One other time my prescription was not called in, I called and they put it right through and I got my medication on the day I needed it.
10
Doctor
Gabe San Roman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Smithtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2020, Unsuccessful
NPS
10
NPS
10
Age 45 - 47
2 IVF
Poor Egg Quality
Uterine Fibroids
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
When I first sat down with Dr. Cohen he first explained to me why the human body preforms the way it does. And that no amount of medicine or modern technology can change that. With that said, he laid out for the reason why it would be extremely hard for a women my age to get pregnant naturally with my own eggs. He told me this information in a way as if he was letting me down easy and not to have high expectations. He was not rough by saying, “you too old to get pregnant”. He did recommend using donor eggs, but at the same time he did not force it or say to me that this was my ONLY option.
I would tell any person coming into this clinic [that the fertility clinic and the laboratory that maintains the sperm are 2 separate entities. I would tell them that they would have to be on top of the laboratory to ensure that they have the doctor’s orders that the it is followed exactly. ... When my partner left his sperm sample, the Laboratory was to analyze and store his sample. Instead the lab analyzed and threw out his sample by mistake. We did not know this until the day before retrieval. Because of my partner work schedule (he works for MTA) he just could not get off to come with me the next morning to produce sperm while the doctor was retrieving my eggs. Which is why I would tell anyone coming in that they should stay on top of the lab.
How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Cohen strengths is the way he approaches his patient’s. He’s very caring and careful with his words in describing an outcome that may not occur. When I first sat down with Dr. Cohen he first explained to me why the human body preforms the way it does. And that no amount of medicine or modern technology can change that. With that said, he laid out for the reason why it would be extremely hard for a women my age to get pregnant naturally with my own eggs. He told me this information in a way as if he was letting me down easy and not to have high expectations. He was not rough by saying, “you too old to get pregnant”. He did recommend using donor eggs, but at the same time he did not force it or say to me that this was my ONLY option.
What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
With the number of years he has in this profession, I would tell them to consider all of his advice and follow it. And understand, that’s he’s trying to help you get pregnant and not discourage you from starting a family.
During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
He treated me with kid gloves. As an expert in this filed he told me delicately that because of my age the expectations will not be good. But at the same time he was very encouraging because of my AMH levels which is high for a women of my age.
Describe the protocols Matthew Cohen used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Usually in a women my age, my AMH would be low and my FHS would be high. But because my levels were good, Dr. Cohen was more excited than I was to start treatment. This encouragement from him made me feel more enthusiastic about starting fertility treatment regardless of my age. On my first round of treatment, Dr. Cohen had me on 300 iu of Gonal F and 150 of Menopur per day. He did this for about 12 days (I can’t remember the exact number of days). Again his rational for this protocol was because my AMH levels where 1.1. He was able to retrieve 13 eggs.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Vahida Gilic, RN)
Very informative and walked me through each progress step by step. Called me every night to see how I was doing on the medication. She was concerned about any side effects. She was also very encouraging because my of AMH levels.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
I would tell any person coming into this clinic that the fertility clinic and the laboratory that maintains the sperm are 2 separate entities. I would tell them that they would have to be on top of the laboratory to ensure that they have the doctor’s orders that the it is followed exactly.
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
You could go in between the hours of 7 to 11 for monitoring, but I always made sure I have an appointment for 7:00 am. One time, I was not able to get an appointment until 7:30 am. I did this so that I could ensure I would get seen and leave the clinic by a certain time because I still had to go to work. If you did not have an appointment, you had to wait but was still seen.
Describe the costs associated with your care under Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish).
Since my insurance only cover 80% of treatment my co-payment was $4,000. My insurance does not cover fertility medication, which $8,000.00
Describe Matthew Cohen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
Because of poor egg quality, we were not able to transfer any embryos.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Lost or damaged samples
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
When my partner left his sperm sample, the Laboratory was to analyze and store his sample. Instead the lab analyzed and threw out his sample by mistake. We did not know this until the day before retrieval. Because of my partner work schedule (he works for MTA) he just could not get off to come with me the next morning to produce sperm while the doctor was retrieving my eggs. Which is why I would tell anyone coming in that they should stay on top of the lab.
10
Doctor
Matthew Cohen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
10
Age 32
3 Fertility Medications
PCOS
European
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Maxwell was] Very thorough in her explanations, and made sure we understood all risks, pros, and cons. Was very easy to get ahold of and would walk through options so that we could make the best informed decision for ourselves...took time to answer every question and never made us feel our questions were stupid...recommended trying ovulation induction first since it’s less invasive. She has explained every step along the way and told us what to expect and when which has been very helpful...
medical secretary [at Northwell Health] has been amazing in getting questions answered, appointments scheduled, and helping us get in touch with other staff as needed. The nursing staff has also been very helpful and always very pleasant and efficient without making you feel like you’re a number...what a better experience it has been in terms of treatment plans, speaking with staff and overall experience with the clinic staff....
How was your experience with Susan Maxwell at Northwell Health (FKA North Shore Long Island Jewish)?
Very thorough in her explanations, and made sure we understood all risks, pros, and cons. Was very easy to get ahold of and would walk through options so that we could make the best informed decision for ourselves.
What's one piece of advice would you give a prospective patient of Susan Maxwell at Northwell Health (FKA North Shore Long Island Jewish)?
Ask any questions you have even if you think they’re stupid. Dr. Maxwell took time to answer every question and never made us feel our questions were stupid.
During treatment, were you treated like a number or a human with Susan Maxwell at Northwell Health (FKA North Shore Long Island Jewish)?
She spoke with me and my husband and made sure that we were comfortable with all the steps and treatments and would call to check in while going through various cycles.
Describe the protocols Susan Maxwell used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
We tried 3 rounds of ovulation induction which did not result in pregnancy. From there we are now doing IVF stimulation. Dr. Maxwell recommended trying ovulation induction first since it’s less invasive. She has explained every step along the way and told us what to expect and when which has been very helpful. We plan to do the egg retrieval sometime in the next few weeks and a transfer shortly after.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish).
Dr. Maxwell’s medical secretary has been amazing in getting questions answered, appointments scheduled, and helping us get in touch with other staff as needed. The nursing staff has also been very helpful and always very pleasant and efficient without making you feel like you’re a number.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
We saw a previous doctor at this clinic that is no longer there and the clinic seemed (along with the doctor) very disorganized and you very much felt like a number. Since transitioning to Dr. Maxwell, this has not been our experience and my husband and I have both commented on what a better experience it has been in terms of treatment plans, speaking with staff and overall experience with the clinic staff.
Describe the costs associated with your care under Susan Maxwell at Northwell Health (FKA North Shore Long Island Jewish).
Most of our treatments were covered by insurance but the billing coordinator was very available to discuss costs, billing due dates and options. Dr. Maxwell’s medical secretary also made sure that we recurved all the financial information needed from the billing coordinator and helped us get in touch with her when needed.
Describe Susan Maxwell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
We have discussed with Dr. Maxwell and we will try single transfer first and potential multiple (2) in later transfers if the first are unsuccessful. I am still on the “younger” side so Dr. Maxwell does not want to start with multiple embryo transfer, but indicated if I was over 37 we would start with multiple embryo transfer.
10
Doctor
Susan Maxwell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
New York City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 28 - 29
4 IUI
Anovulation
PCOS
Black or African-American
Income $0 - $49K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I felt as if he [Dr. Matthew Cohen] cared for my husband and I needs . He was very helpful as a male doctor . He was understandable due to insurance purpose and he gave us alternative that helped us out. Dr. Cohen made me feel like a human because he didn’t judge me for my age , or my condition...is the First Male Doctor who made me feel comfortable as a female . He kind , thoughtful and a good communicator.
The nursing staff [at Northwell Health-FKA North Shore Long Island Jewish] was friendly , they greeted me in a polite way . They all need my name and all had smiles on there face as if they want to be there...they always called me for my appointments. Friendly, the hours of operation was reasonable...Matthew Cohen is the First Male Doctor who made me feel comfortable as a female . He kind , thoughtful and a good communicator.
How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Matthew Cohen is the First Male Doctor who made me feel comfortable as a female . He kind , thoughtful and a good communicator. He gave me hope that one day I will have a family of my own . He said it will happen and I believe him . He a good doctor . As I stated , after my first miscarriage he told me not to feel discourage that the treatment worked and it will work again.
What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Have faith with Dr. Matthew, Have Faith with yourself . Dr. Cohen will make you feel comfortable, keep in mind that he is not god , but he’s here to help.
During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Being one of Dr. Cohen patient was a different feeling, due to the fact that he’s a male and I’m a female he made me feel comfortable. I felt as if he cared for my husband and I needs . He was very helpful as a male doctor . He was understandable due to insurance purpose and he gave us alternative that helped us out. Dr. Cohen made me feel like a human because he didn’t judge me for my age , or my condition . I felt welcome due to the fact that everyone that came to clinic was going through the same thing I was going through . When I experience my first miscarriage he told me to have hope and since I got pregnant that time, it will happen again . I would recommend Dr. Cohen to any female who wants to feel like a human .
Describe the protocols Matthew Cohen used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Dr. Cohen put me on Letrozole 2.5mg starting day 3-7 . I would than come in on day 10 or 12 to check my follicles , if I’m good to start procedures he will than have me schedule and day to come in . (I’ve done iui ). So my partner would come in at 7am give him sample and start the procedure at 9-10am . After that process there’s a two week wait . After the two weeks , I would than come in for a pregnancy test . If negative and I get a period I would do process all over . However if it is positive, I would have to come back in for blood sample to see if my numbers go up than my pregnancy is successful. If my numbers go down than I’m experiencing a miscarriage.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Doreen)
The nursing staff was friendly , they greeted me in a polite way . They all need my name and all had smiles on there face as if they want to be there .
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The fertility clinic that I’ve went to strength was that, they always called me for my appointments. Friendly, the hours of operation was reasonable . To my knowledge, I wouldn’t say that the clinic had a weakness .
Describe the costs associated with your care under Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish).
Not sure
Describe Matthew Cohen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
N/a
10
Doctor
Matthew Cohen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 38 - 39
PCOS
Latinx
Income $0 - $49K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Christine Mullin] is very knowledgeable, friendly and compassionate. She gave me hope that I could make my dream of becoming a mother true. She explained every detail of the procedures I would have to go through and I left her office believing it was possible...took the time to explained the reason of my infertility
Office staff [at Northwell Health are] very friendly and knowledgeable about insurance coverage and patient responsibility...Beautiful, clean office located in a medical building. Accessible by bus and train with plenty of parking spaces...consult visit $525 Water sonogram $560 Biopsy $ 665 Office visit $ 125
How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Mullin is very knowledgeable, friendly and compassionate. She gave me hope that I could make my dream of becoming a mother true. She explained every detail of the procedures I would have to go through and I left her office believing it was possible.
What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Do not loose hope.
During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Christine Mullin took the time to explained the reason of my infertility, what to expect and how could she will be able to help me.
Describe the protocols Christine Mullin used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Metformin to regulate hormones.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Beautiful, clean office located in a medical building. Accessible by bus and train with plenty of parking spaces. Office staff very friendly and knowledgeable about insurance coverage and patient responsibility.
Describe the costs associated with your care under Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish).
consult visit $525 Water sonogram $560 Biopsy $ 665 Office visit $ 125
10
Doctor
Christine Mullin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Mineola
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 32 - 34
5 IUI
2 IVF
Endometriosis
PCOS
Ashkenazi Jewish
Income $500K
Marketer or PR
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Mullin] entertained all of my questions, never rushed me (like actually, spend so much time with me on multiple occasions, I was shocked), personally did my ultrasounds most of the time and always came in to do my retrievals and transfers (even when it wasn't her day on call), and personally called me back when I called in with a question, and was really there for me every step of the way. Because of her, I felt well taken care of during such a sad, unknown time.
Some [nurses at Northwell Health] know more than others, and you learn who to turn to throughout your time there...Also, as an aside, the phlebotomist, Jessica, is the freaking best...The Northwell Mineola office is peaceful. The Manhasset office can be a zoo. I thankfully only had to go there on weekends for monitoring and for procedures (however, specifically for procedures, the nurses at Manhasset are incredible).
How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
I was a rare case. Got pregnant with my first-ever FET but then miscarried, despite the embryo being PGS normal. Dr. Mullin fought with me to try and figure out the best course of action after that and ultimately, after many biopsies and tests, she found what potentially was the issue. I don't know if many other doctors would have gone to the lengths she did.
What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Be your own advocate. Doctors have A LOT of patients - not their fault, just the nature of medicine these days. But it's up to you to bring your thoughts and opinions to the table. Dr. Mullin never shunned anything I had to say and worked with me every step of the way.
During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Mullin really took the time to get to know my husband and I. She entertained all of my questions, never rushed me (like actually, spend so much time with me on multiple occasions, I was shocked), personally did my ultrasounds most of the time and always came in to do my retrievals and transfers (even when it wasn't her day on call), and personally called me back when I called in with a question, and was really there for me every step of the way. Because of her, I felt well taken care of during such a sad, unknown time.
Describe the protocols Christine Mullin used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Diagnosed "lean PCOS." Tried 4 IUIs (with Clomid), all BFN. Moved on to IVF. First retrieval was pretty (BCP + low dose meds given PCOS). Yielded a large # of eggs, but there were signs of poor egg quality. Transferred 1 of my 2 PGS normal embryos, BFP, miscarried at 6 weeks. Waited a few months to do another retrieval, during which she put me on Metformin and I started taking Acai pills. Prior to starting the injections, she also changed the protocol slightly and added estrogen priming. 2nd retrieval MUCH better and ended up with 5 healthy embryos. After a failed second FET, we decided to do the ReceptivaDX biopsy, as she suspected silent endometriosis. Biopsy confirmed extremely high levels of inflammation. Protocol was Depot Lupron for 2 months. Went straight into my third FET, which resulted in my current pregnancy.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
Some know more than others, and you learn who to turn to throughout your time there. At the end of the day, though, Dr. Mullin was always reachable, and every time I called in with a question, the nurse(s) would either put me on hold to ask Dr. Mullin directly, or Dr. Mullin called me back herself later that day. Also, as an aside, the phlebotomist, Jessica, is the freaking best.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The Northwell Mineola office is peaceful. The Manhasset office can be a zoo. I thankfully only had to go there on weekends for monitoring and for procedures (however, specifically for procedures, the nurses at Manhasset are incredible).
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
10
Doctor
Christine Mullin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Mineola
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018 - 2019, Unsuccessful
NPS
4
NPS
9
Age 34 - 35
5 IUI
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Strongly Recommends
Unsuccessful
I haven't had much time spent with Dr. Mullin herself. Her visits are short and not a lot of information is provided. Her bedside manner makes me feel as though i'm a number...I never feel as though i'm getting the full story from her, and that's when I actually see her. Only when I had a bad experience, did she show compassion and see me a few visits in a row. I'm confident she's good at what she does and will get me pregnant - i'm just not 100% on board with how she does it.
The clinic [Northwell Health- Mineola] is amazing, the staff is warm, friendly, and organized. It took 1 visit for Robin at the front desk to remember my name. I'm greeted every time I walk in and questions are answered as needed. Whenever I call with questions I get an answer right away or am called back shortly after. There are NEVER issues with appointments, they always make room for me. Jessica the phlebotomist is amazing, she never leaves me with bruises and takes my blood in no time. Regina, the sonogram tech is so warm - I've cried to her behind the closed door many times, and she always makes me feel so comfortable. This team is a gem!
How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
I never feel as though i'm getting the full story from her, and that's when I actually see her. Only when I had a bad experience, did she show compassion and see me a few visits in a row. I'm confident she's good at what she does and will get me pregnant - i'm just not 100% on board with how she does it.
What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Ask many questions.
During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
I haven't had much time spent with Dr. Mullin herself. Her visits are short and not a lot of information is provided. Her bedside manner makes me feel as though i'm a number.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
The nursing staff is excellent, specifically the NP Mary Jane and RN Joan. They take their time when speaking with you, always ask questions, and make you feel as though you matter. They have been my contacts from day one, i feel more comfortable with them then I do with the Dr.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The clinic is amazing, the staff is warm, friendly, and organized. It took 1 visit for Robin at the front desk to remember my name. I'm greeted every time I walk in and questions are answered as needed. Whenever I call with questions I get an answer right away or am called back shortly after. There are NEVER issues with appointments, they always make room for me. Jessica the phlebotomist is amazing, she never leaves me with bruises and takes my blood in no time. Regina, the sonogram tech is so warm - I've cried to her behind the closed door many times, and she always makes me feel so comfortable. This team is a gem!
Describe the costs associated with your care under Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish).
$50 copay, $3500 for IVF cycle
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to convey critical information
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
I wasn't given the correct information on side effects and ended up in the hospital
4
Doctor
Christine Mullin
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
1 of 5
9
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Mineola
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 33 - 34
Diminished Ovarian Reserve
Income $100K - $199K
Teacher
2nd of 2 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Hershlag] was very uplifting when I would see him. He spoke in ways that were easy for my husband and I to understand. He was also very determined that I would end up with a pregnancy via donor egg. He assured me not to worry and that he would make the process easy and not stressful. I have had previous experiences with another doctor that wound up not being successful with two transfers. My husband and I were devastated. Dr.Hershlag made us feel better about going forth using him in hopes to have a successful pregnancy. Along the way, I had other issues that came up during the process and without hesitation he told me to come into the office with no appointment. He took care of me immediately. My husband and I can’t wait to go back to him to finish the process of becoming parents using donor egg. We did have to put the process on hold due to the costly expense of using donor eggs.
I highly recommend this clinic. The only thing that did seem to bother me at times was the length of time I had to wait. He was always booked with patients (even though that is a great sign) because he is very well known. The place was always very clean and everyone was very helpful. ... [Nursing Staff] Everyone was excellent and was always available when I needed them.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He was very uplifting when I would see him. He spoke in ways that were easy for my husband and I to understand. He was also very determined that I would end up with a pregnancy via donor egg. He assured me not to worry and that he would make the process easy and not stressful. I have had previous experiences with another doctor that wound up not being successful with two transfers. My husband and I were devastated. Dr.Hershlag made us feel better about going forth using him in hopes to have a successful pregnancy. Along the way, I had other issues that came up during the process and without hesitation he told me to come into the office with no appointment. He took care of me immediately. My husband and I can’t wait to go back to him to finish the process of becoming parents using donor egg. We did have to put the process on hold due to the costly expense of using donor eggs.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He is a very compassionate doctor who will make you feel comfortable and assure you that you will end up with a family of your own.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He made me feel very comfortable and he was very friendly and spoke using words I understood.
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
He told me to keep track of my sleeping patterns because I wake up in the middle of the night with hot flashes due to my very high hcg levels. This would help to control the amount of estrogen I needed to be on to control them.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Marie Elise Marella)
Everyone was excellent and was always available when I needed them.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
I highly recommend this clinic. The only thing that did seem to bother me at times was the length of time I had to wait. He was always booked with patients (even though that is a great sign) because he is very well known. The place was always very clean and everyone was very helpful.
Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).
My co payments from my insurance were 50 dollars a visit. Donor egg costs range from anywhere between 12,000 to 40,000 depending on if we use frozen or fresh eggs.
Describe Avner Hershlag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
He told us that he would only transfer one embryo at a time. Said doing multiple transfers can very well wind up with multiples and he does not recommend that because there is a higher risk of complications.
10
Doctor
Avner Hershlag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2019, Successful
NPS
10
NPS
10
Age 31 - 33
1 IVF
Male Factor
European
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Mary Rausch] was with me from day1 of my diagnosis through graduating to my ob for now baby #2. She has been a great doctor every step of the way...has now gotten me pregnant twice. While she is busy (as all doctors are) I felt that she was there for me (or one of her colleagues) every step of the way through ivf...I was monitored daily during egg retrieval because I had a lot of eggs. I ended up hyper stimulating, which delayed embryo transfer 1 month. I trusted dr rauschs decision to delay transfer. She also recommended pgs, which I am extremely glad I did, as it made me feel comfortable declining genetic testing while I was pregnant (which in some cases result in miscarriage). Finally she only recommended transferring one embryo, which I continue to be very happy with. Nurse
The Clinic [Northwell Health] was great. only weaknesses are some administrative headaches: calling could be challenging to get a hold of the nursing team (auto prompts that send you to nobody), and I had some issues with medications getting sent to the wrong pharmacies, resulting in the need to rush order/pay out of pocket for some expensive meds. Otherwise beyond some administrative headaches, the clinic was amazing, the staff was warm and friendly, which helped immensely getting through a very difficult time...nursing staff was excellent...I was monitored daily during egg retrieval because I had a lot of eggs. I ended up hyper stimulating, which delayed embryo transfer 1 month. I trusted dr rauschs decision to delay transfer. She also recommended pgs, which I am extremely glad I did, as it made me feel comfortable declining genetic testing while I was pregnant (which in some cases result in miscarriage). Finally she only recommended transferring one embryo, which I continue to be very happy with.
How was your experience with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
Dr rausch was an excellent doctor that has now gotten me pregnant twice. While she is busy (as all doctors are) I felt that she was there for me (or one of her colleagues) every step of the way through ivf.
What's one piece of advice would you give a prospective patient of Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
Have patience going through the ivf process. Know that it will be financially and physically stressful, but the results are worth it.
During treatment, were you treated like a number or a human with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
Dr rausch was with me from day1 of my diagnosis through graduating to my ob for now baby #2. She has been a great doctor every step of the way.
Describe the protocols Mary Rausch used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
I was monitored daily during egg retrieval because I had a lot of eggs. I ended up hyper stimulating, which delayed embryo transfer 1 month. I trusted dr rauschs decision to delay transfer. She also recommended pgs, which I am extremely glad I did, as it made me feel comfortable declining genetic testing while I was pregnant (which in some cases result in miscarriage). Finally she only recommended transferring one embryo, which I continue to be very happy with.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Kathy g)
Northwell fertility nursing staff was excellent
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The Clinic was great. only weaknesses are some administrative headaches: calling could be challenging to get a hold of the nursing team (auto prompts that send you to nobody), and I had some issues with medications getting sent to the wrong pharmacies, resulting in the need to rush order/pay out of pocket for some expensive meds. Otherwise beyond some administrative headaches, the clinic was amazing, the staff was warm and friendly, which helped immensely getting through a very difficult time.
Describe the costs associated with your care under Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish).
I hit my insurance out of pocket max so I am unsure what the true cost was
Describe Mary Rausch's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
Dr rausch recommended single embryo transfer which I am very happy with.
10
Doctor
Mary Rausch
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
5
NPS
9
Age 32 - 33
1 IUI
PCOS
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
This doctor [Dr. Hershlag] was honest but blunt. He tended to walk away after delivering heart breaking news.... He is extremely knowledgeable and consise. I think he could improve in the areas of empathy and support post disappointing news. I think he is a great doctor, I personally needed someone with more hand holding skills. It’s a trying time and you need to feel fully supported.... I had experienced 2 miscarriages and over a year of trying prior to seeking treatment for a fertility clinic. We began with Mutilple tests for my husband and I, followed by IUI’s. We suffered two more miscarriages and are now beginning IVF.
The staff [Northwell Health] is professional and always friendly. It’s the little things that help you through this journey, from the receptionist just remembering your first name when checking in m, to a nurse taking the time to console you.... The nursing staff is amazing. They always took the time to sit with me and further explain any information we didn’t understand after meeting with the doctors. They’re at times hard to initially contact via phone, but promptly return phone calls the same day.... One time my progesterone prescription was not promptly called in. However this was additionally an insurance issue.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He is extremely knowledgeable and consise. I think he could improve in the areas of empathy and support post disappointing news. I think he is a great doctor, I personally needed someone with more hand holding skills. It’s a trying time and you need to feel fully supported.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Ask lots of questions.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
The clinic is great and I’m continuing my tx there. However I do believe working in this field for many years, staff becomes desensitized to the emotional toll infertility and loss has on humans and couples. This doctor was honest but blunt. He tended to walk away after delivering heart breaking news.
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
I had experienced 2 miscarriages and over a year of trying prior to seeking treatment for a fertility clinic. We began with Mutilple tests for my husband and I, followed by IUI’s. We suffered two more miscarriages and are now beginning IVF.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish).
The nursing staff is amazing. They always took the time to sit with me and further explain any information we didn’t understand after meeting with the doctors. They’re at times hard to initially contact via phone, but promptly return phone calls the same day.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The staff is professional and always friendly. It’s the little things that help you through this journey, from the receptionist just remembering your first name when checking in m, to a nurse taking the time to console you.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
One time my progesterone prescription was not promptly called in. However this was additionally an insurance issue.
5
Doctor
Avner Hershlag
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 40
1 IUI
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Rausch is extraordinarily compassionate. She demonstrated sensitivity towards my situation and history of miscarriage.... She is the most compassionate doctor I have come across. I genuinely feel that she has my best interests at heart. She took the time to thoroughly explain my test results and the IVF procedure. She is extremely knowledgeable and trustworthy. Above all, I felt that she truly cares about her patients.
Strength [of Northwell Health]: I was able to get an appointment right away, even as a new patient Weakness: inability to contact front desk and most times, you must leave a voicemail. It is difficult to get someone on the phone. The phone is not answered at all on weekends.... Doreen was extremely compassionate. She took the time to ease my anxiety and explain procedures in detail.
How was your experience with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
She is the most compassionate doctor I have come across. I genuinely feel that she has my best interests at heart. She took the time to thoroughly explain my test results and the IVF procedure. She is extremely knowledgeable and trustworthy. Above all, I felt that she truly cares about her patients.
What's one piece of advice would you give a prospective patient of Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
Be prepared with all of your questions. She will take the necessary time to answer all each question thoroughly and honestly.
During treatment, were you treated like a number or a human with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Rausch is extraordinarily compassionate. She demonstrated sensitivity towards my situation and history of miscarriage.
Describe the protocols Mary Rausch used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
IVF, which was converted to IUI due to only 2 follicles teaching the desired measurements. I was on 300 mL of Menopur and 300 mL of Gonal-f, in addition to 0.25 mg of Cetrotide. I was also administered Clomid for 5 days.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Doreen )
Doreen was extremely compassionate. She took the time to ease my anxiety and explain procedures in detail.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Strength: I was able to get an appointment right away, even as a new patient Weakness: inability to contact front desk and most times, you must leave a voicemail. It is difficult to get someone on the phone. The phone is not answered at all on weekends.
Describe the costs associated with your care under Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish).
$7,000 copay for IVF (Emblem Health)
10
Doctor
Mary Rausch
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2019, Successful
NPS
10
NPS
10
2 IVF
PCOS
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
Lawyer
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Cohen is knowledgeable and has many years of experience. He does not give you false hope and he cares. He is patient and is always available to answer questions. He gives you a well thought out plan to achieve your intense goals. ... Dr Cohen makes you feel like a human. He is very caring and understanding ... Everyone is friendly and easy to get in touch.
Everyone [at Northwell Health] is friendly and easy to get in touch. Appointments are easy to make. Sometimes there is a long wait depending on the day. Parking is easy. There is valet parking. The clinic is clean and the waiting room is comfortable. ... The only whole staff is amazing from the Nurse Practitioner, Doreen to Dr. Cohen’s nurse, Vahida. They also showed concern and was always around for support and to answer questions.
How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Cohen is knowledgeable and has many years of experience. He does not give you false hope and he cares. He is patient and is always available to answer questions. He gives you a well thought out plan to achieve your intense goals.
What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Be patient. And write down all your questions. Don’t be afraid to raise any concerns or questions you have
During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Dr Cohen makes you feel like a human. He is very caring and understanding
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Vahida RN)
The only whole staff is amazing from the Nurse Practitioner, Doreen to Dr. Cohen’s nurse, Vahida. They also showed concern and was always around for support and to answer questions.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Everyone is friendly and easy to get in touch. Appointments are easy to make. Sometimes there is a long wait depending on the day. Parking is easy. There is valet parking. The clinic is clean and the waiting room is comfortable.
10
Doctor
Matthew Cohen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
9
NPS
10
Age 42 - 44
2 IVF
Diminished Ovarian Reserve
Tubal Blockage
Ashkenazi Jewish
Income $200K - $499K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He's [Dr. Hershlag] kind, compassionate and knows what he's doing. We didn't get off to the best start, but he grew on us. We waited almost 2 hours our first time and he didn't even apologize. I was also in denial about my infertility. Once I started my first cycle I felt more like I belonged there....He likes to give hugs to all his patients...Cycle 1 was birth control protocol with 300 follostim and 150 menopur, garinelix and hcg trigger. 11 egg retrieved all mature, 7 fertilized, 6 blasts, 1 pgs tested normal embryo. Cycle 2 was microdose lupron and the above meds. Estrogen was high so stopped lupron.
Calling the main number is annoying, but once your assigned a nurse you get a direct number. I also have the financial adviser and patient liaison for my doctor on speed dial. Everyone is super friendly. Once you start cycling you get to meet everyone...My nurse [at North Shore Long Island Jewish] was on top of everything and always got back to me when I left a message. I always felt better after talking to her. All the nurses there are great.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He's kind, compassionate and knows what he's doing. We didn't get off to the best start, but he grew on us. We waited almost 2 hours our first time and he didn't even apologize. I was also in denial about my infertility. Once I started my first cycle I felt more like I belonged there.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Stick with it, it might not work the first couple of times. He grew on me.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He likes to give hugs to all his patients
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Cycle 1 was birth control protocol with 300 follostim and 150 menopur, garinelix and hcg trigger. 11 egg retrieved all mature, 7 fertilized, 6 blasts, 1 pgs tested normal embryo. Cycle 2 was microdose lupron and the above meds. Estrogen was high so stopped lupron. 13 eggs retrieved, 6 fertilized, 4 blasts and 2 pgs tested normal embryos. 2 FET's with PIO IM shots, doxy, medrol and estrace. No pregnancy so far. I'm 43 . ***PS- I'm in the Warriors Facebook group, not sure where I'm supposed to put that in this survey.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Jenny Cutolo)
My nurse was on top of everything and always got back to me when I left a message. I always felt better after talking to her. All the nurses there are great.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Calling the main number is annoying, but once your assigned a nurse you get a direct number. I also have the financial adviser and patient liaison for my doctor on speed dial. Everyone is super friendly. Once you start cycling you get to meet everyone
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
Those were the easiest appointment to schedule. Usually no wait. They pretty much have that down in the morning.
Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).
my insurance had a 25k max which almost lasted 2 cycles
Describe Avner Hershlag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
Since we did PGS he suggested 1 and we only wanted one at a time. First cycle we only had one anyway
9
Doctor
Avner Hershlag
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015 - 2018, Successful
NPS
10
NPS
10
Age 31 - 34
1 IUI
2 IVF
Anovulation
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We [with Dr. Gabe San Roman] started with fertility pills, 5 rounds of clomid. I produced many mature folicles, but none led to pregnancy with intercourse. The last round was IUI, to try and increase the chances of a positive pregnancy. It did not work. Then I moved to injectibles. They provided the first round for free. I produced 4 mature folicles, but no pregnancy resulted from intercourse. Dr. Gave adjusted the medication to focus on egg quality. 13 eggs were retrieved the next round, but again no fertilization happened. Again the medication was adjusted and I was out on pure LH to boost egg health. He also recommened herbal supplements. This time 6 eggs were retrieved and 5 fertilized. The first transfer at day 5 did not take.
[Northwell Health-Smithtown's] Strengths- Clean, great staff, free coffee and snacks, early morning and weekend hours, affordable with insurance, blood work drawn on site. Weakness- no afternoon or evening hours, sometimes crowded and long waits.... They provided the first round of injections for free, and a part of my treatment it was covered under my insurance. When insurance did not cover, office visit were $250 and ultrasounds were additional
How was your experience with Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Gabe is sincere and authentic. He is personable and open as a doctor. He has a good sense of humor and also knows when to be serious and get down to business. He adjusts his approach based on the patient’s needs. I always felt heard and respected. He walked through options and concerns with me and we decided on courses of action together.
What's one piece of advice would you give a prospective patient of Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?
Be honest and assertive with what you want. It’s your health and family on the line, not the doctor’s.
During treatment, were you treated like a number or a human with Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Gave knew our names, likes and interests, and made time to meet with me and my partner. He always made time to small talk at each appointment and made information easy to understand. He also personally made calls about results with very sensitive information.
Describe the protocols Gabe San Roman used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
We started with fertility pills, 5 rounds of clomid. I produced many mature folicles, but none led to pregnancy with intercourse. The last round was IUI, to try and increase the chances of a positive pregnancy. It did not work. Then I moved to injectibles. They provided the first round for free. I produced 4 mature folicles, but no pregnancy resulted from intercourse. Dr. Gave adjusted the medication to focus on egg quality. 13 eggs were retrieved the next round, but again no fertilization happened. Again the medication was adjusted and I was out on pure LH to boost egg health. He also recommened herbal supplements. This time 6 eggs were retrieved and 5 fertilized. The first transfer at day 5 did not take. I suggest transferring 2. Dr Gabe talked to us about risks such as twins and even higher order multiples. He thought transferring 2 was a good move since we had been trying for years, and we agreed with this plan and transferred 2 eggs, which resulted in our beautiful baby girls.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Emily)
Everyone knew my health and history. They were compassionate and seemed genuinely interest in my pregnancy journey.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Strengths- Clean, great staff, free coffee and snacks, early morning and weekend hours, affordable with insurance, blood work drawn on site. Weakness- no afternoon or evening hours, sometimes crowded and long waits.
Describe the costs associated with your care under Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish).
They provided the first round of injections for free, and a part of my treatment it was covered under my insurance. When insurance did not cover, office visit were $250 and ultrasounds were additional.
Describe Gabe San Roman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
Ok glad we tried one the first time and that dr. Gabe spoke to us about the risks of transferring multiple embryos and life with multiples.
10
Doctor
Gabe San Roman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Smithtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5

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