Ratings of 1 indicate that a clinic was poorly operated.
Ratings of 10 indicate that a clinic operated very well.
Scheduling
9.1
9.1
Scheduling
Ratings of 1 mean it was difficult to schedule appointments with this clinic.
Ratings of 10 mean it was easy to schedule appointments.
Billing Department
8.2
8.2
Billing Department
Ratings of 1 indicate an unsatisfactory billing department.
Ratings of 10 indicate an excellent billing department.
Nursing Team
9.1
9.1
Nursing Team
Ratings of 1 indicate an unsatisfactory nursing team.
Ratings of 10 indicate an excellent nursing team.
LGBTQ+ Care
10
10
LGBTQ+ Care
Ratings of 1 indicate an unsatisfactory LGBTQ+ care.
Ratings of 10 indicate an excellent LGBTQ+ care.
Attention to Detail
8.4
8.4
Attention to Detail
Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.
For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.
CDC Success Rates
This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.
For more information please see our FAQs.
Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.
We think he [Dr. Manuel Doblado] could have been more aggressive with the dosage during the retreival cycle and wonder if it’s because he’s less experienced. He once called my left ovary lazy which seemed like an odd thing to say...Ask a lot of questions about dosage and what defines that...Without insurance it would have been $7k plus drugs.
[Northern California Fertility Medical Center is] Organized and clean. Responsive. Wished I met embryologist sooner. They test your hormone levels every other day which I think is good. Surgery process is quick and efficient. Anesthesiologist fee is extra...The nursing staff was good and caring...Without insurance it would have been $7k plus drugs.
How was your experience with Manuel Doblado at Northern California Fertility Medical Center?
We think he could have been more aggressive with the dosage during the retreival cycle and wonder if it’s because he’s less experienced.
He once called my left ovary lazy which seemed like an odd thing to say
What's one piece of advice would you give a prospective patient of Manuel Doblado at Northern California Fertility Medical Center?
Ask a lot of questions about dosage and what defines that
During treatment, were you treated like a number or a human with Manuel Doblado at Northern California Fertility Medical Center?
The nursing staff was good and caring
Describe the protocols Manuel Doblado used in your cycles at Northern California Fertility Medical Center and their degree of success.
Dosage of 225 GF to start, upped it to 300 to increase my response
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Wendy)
She was responsive and caring
Describe your experience with Northern California Fertility Medical Center.
Organized and clean.
Responsive.
Wished I met embryologist sooner.
They test your hormone levels every other day which I think is good.
Surgery process is quick and efficient.
Anesthesiologist fee is extra
Describe the costs associated with your care under Manuel Doblado at Northern California Fertility Medical Center.
Without insurance it would have been $7k plus drugs.
Describe Manuel Doblado's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
She [Dr. Andreyko] is amazing in every way. Was compassionate and kind and also willing to try new things within reason.
They all cared so much and knew who I was and my entire background. Felt like family. Both she and Dr. Murray are great.
How was your experience with Janice Andreyko (retired) at Northern California Fertility Medical Center?
She is amazing in every way. Was compassionate and kind and also willing to try new things within reason. She kept me going through failed cycles and cried when we heard a heartbeat for the first time. This clinic is amazing. Both she and Dr. Murray are great.
What's one piece of advice would you give a prospective patient of Janice Andreyko (retired) at Northern California Fertility Medical Center?
Ask her for any alternative treatments or additional drugs (HGH) if it doesn't work at first and don't give up!!
During treatment, were you treated like a number or a human with Janice Andreyko (retired) at Northern California Fertility Medical Center?
They all cared so much and knew who I was and my entire background. Felt like family
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Susan)
Dr. Murray shows empathy and was just straight forward with what he has to say. He explains his thought process and gets straight to resolving the issue which has help me conceived...[he] did an endometrial biopsy to test my lining and found out I had chronic endometritis...I appreciate him thinking outside the box and not just tell me he doesn't know why my transfers are not successful considering I'm still young and healthy.
[the NCFMC] nurse and nurse coordinator was organize and shows compassion. They respond in a timely manner to all my emails and answers all my questions...Dr. Murray shows empathy and was just straight forward with what he has to say. He explains his thought process and gets straight to resolving the issue which has help me conceived.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray diagnosed me with PCOS and chronic endometritis. With this information he was able to provide appropriate antibiotics prior to transferring resulting in 1 successful live birth and a pregnancy in progress. He is very knowledgeable and considered every possible aspects of my infertility unlike the previous physician I've been to. I appreciate him thinking outside the box and not just tell me he doesn't know why my transfers are not successful considering I'm still young and healthy.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Trust in him.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray shows empathy and was just straight forward with what he has to say. He explains his thought process and gets straight to resolving the issue which has help me conceived.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
Dr. Murray did an endometrial biopsy to test my lining and found out I had chronic endometritis which is most likely the reason why my uterus has not been receptive of previous embryo transfers. He gave me appropriate antibiotics prior to transferring and it has resulted in 1 live birth and a pregnancy in progress.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: I do not remember the name but they were all great!)
My nurse and nurse coordinator was organize and shows compassion. They respond in a timely manner to all my emails and answers all my questions.
Describe your experience with Northern California Fertility Medical Center.
This clinic is awesome. I love Dr. Murray and nurse Alyssa. They were both great to work with. Nurse Alyssa was working with me every step of the way answering questions and concerns I have. They both show compassion and was very knowledgeable at what they do.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
I am unsure, we took a loan for $25,000 which included everything (egg retrieval, transfer, labs, ultrasound monitoring, embryos monitoring, genetic testing)
Dr. Lovely is Very caring and honest. Gave me as much time as I needed and answered all the questions I had thoroughly and didn’t rush the appointment...Extremely helpful and informative. Handled me with the care I needed. Dr. Lovely is my actual physician and she is the absolute best. I’ve seen other Dr.’s in the office and they too are amazing. I am excited for the next steps.
They [nurses at Northern California Fertility Medical Center] were all amazing! Briana was my initial coordinator and she was more than amazing and helpful. Courtney, RN, is now assigned to me and she is awesome as well. I’m happy to have them on my team...I had the same patient care coordinator and she was super awesome for me. It made me more at ease to speak to the same person without having to explain anything over again. Developing relationships. I know anyone can read a file but I’m more than just client number 1234, so for me, I like knowing who I’m speaking with and them knowing me.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Extremely helpful and informative. Handled me with the care I needed. Dr. Lovely is my actual physician and she is the absolute best. I’ve seen other Dr.’s in the office and they too are amazing. I am excited for the next steps.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Ask as many questions as possible, even though they are very thorough in your consultation.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Lovely is Very caring and honest. Gave me as much time as I needed and answered all the questions I had thoroughly and didn’t rush the appointment.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
Initially started with the highest dosage of Clomid and estradiol for 3 intercourse cycles. Moved on the IUI cycle with Clomid and estradiol. All 4 were unsuccessful. The next cycle will be a bit more aggressive with Clomid and Menopur. I’m hoping for success with this next IUI cycle.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Dr. Lovely and Briana, patient care coordinator and Courtney)
They were all amazing! Briana was my initial coordinator and she was more than amazing and helpful. Courtney, RN, is now assigned to me and she is awesome as well. I’m happy to have them on my team.
Describe your experience with Northern California Fertility Medical Center.
I would assign medical assistants on an ongoing basis to patients so you can develop a relationship with them and they can learn your Cases. I had the same patient care coordinator and she was super awesome for me. It made me more at ease to speak to the same person without having to explain anything over again. Developing relationships. I know anyone can read a file but I’m more than just client number 1234, so for me, I like knowing who I’m speaking with and them knowing me.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
My insurance covered 50% which helped. But they will only cover a small amount of cycles which is a bit stressful.
[Dr. Manuel Doblado] was amazing at understanding and explaining the tubal blockage that was causing for me to not be able to become pregnant...had endometriosis...was very sweet and understanding...tried his best to help me become pregnant with clomid but it didn't work. So ivf is next.
[Northern California Fertility Medical Center] is very nice and does well at answering all of the patients questions...easy to schedule an appt...providers are very knowledgeable...is clean and quiet....very nice and communicated well...advocate for yourself if you feel you're not being diagnosed correctly
How was your experience with Manuel Doblado at Northern California Fertility Medical Center?
The provider was amazing at understanding and explaining the tubal blockage that was causing for me to not be able to become pregnant but the provider didn't look into the fact that I might have had endometriosis which is what I ended up being diagnosed with by a another doctor. Other than that the provider was awesome.
What's one piece of advice would you give a prospective patient of Manuel Doblado at Northern California Fertility Medical Center?
Be truthful about your situation and advocate for yourself if you feel you're not being diagnosed correctly
During treatment, were you treated like a number or a human with Manuel Doblado at Northern California Fertility Medical Center?
The provider was very sweet and understanding. He tried his best to help me become pregnant with clomid but it didn't work. So ivf is next.
Describe the protocols Manuel Doblado used in your cycles at Northern California Fertility Medical Center and their degree of success.
I took clomid 50mg for the first cycle and clomid 150mg for the other 3 cycles. Since I have endometriosis the clomid cycles were very hard for me.
Describe your experience with the nursing staff at Northern California Fertility Medical Center.
They were very nice and communicated well
Describe your experience with Northern California Fertility Medical Center.
The clinic is very nice and does well at answering all of the patients questions. I would 100% recommend this clinic to anyone seeking fertility help in northern California. It's easy to schedule an appt and the providers are very knowledgeable. Advocate for yourself if you feel you need the clinic to understand where you're coming from and if you don't fully understand a treatment, please ask questions so that you can get a bigger understanding. You want to make sure the treatment plan is right for you. The clinic is clean and quiet.
Describe the costs associated with your care under Manuel Doblado at Northern California Fertility Medical Center.
Can't remember but the copay was inexpensive
Describe Manuel Doblado's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
Dr Gould is amazing! He will spend extra time explaining things to you and making sure you understand everything. He will call and do free phone visits if you live far away like us (2hrs away). He always returns your message in a very timely manner. He is very approachable. I wish he was my doctor for everything...Ask as many questions as you want. He absolutely does not mind explaining things to you. He will go above and beyond for you!...
They [nurses at Northern California Fertility Medical Center] didn’t check us in for our appointment correctly so we had to wait an hour and a half in the waiting room after check in for dr Gould to call and make sure we were okay...There was a mix up in the office and they didn’t mark us as arrived for our appointment and he called us to make sure we were okay and weren’t having car trouble...
How was your experience with John Gould at Northern California Fertility Medical Center?
Dr Gould is amazing! He will spend extra time explaining things to you and making sure you understand everything. He will call and do free phone visits if you live far away like us (2hrs away). He always returns your message in a very timely manner. He is very approachable. I wish he was my doctor for everything!
What's one piece of advice would you give a prospective patient of John Gould at Northern California Fertility Medical Center?
Ask as many questions as you want. He absolutely does not mind explaining things to you. He will go above and beyond for you!
During treatment, were you treated like a number or a human with John Gould at Northern California Fertility Medical Center?
There was a mix up in the office and they didn’t mark us as arrived for our appointment and he called us to make sure we were okay and weren’t having car trouble
Describe the protocols John Gould used in your cycles at Northern California Fertility Medical Center and their degree of success.
We ordered labs for my husband and gave him a physical exam. He was trying to understand why he had a zero sperm count.
Describe your experience with the nursing staff at Northern California Fertility Medical Center.
They didn’t check us in for our appointment correctly so we had to wait an hour and a half in the waiting room after check in for dr Gould to call and make sure we were okay.
Describe your experience with Northern California Fertility Medical Center.
I only went to the physical clinic one time but everything was very clean and nice. The other patients seemed to be seen at their appointment time. If you are having any issues with male infertility make an appointment with dr Gould! He doesn’t have a waitlist like the other doctors.
Describe the costs associated with your care under John Gould at Northern California Fertility Medical Center.
$175 for the consultation, but he waved it due to the mix up with the office staff.
Describe John Gould's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
He [Dr. John Gould] has been very professional and pleasant to work with. He has always been a phone call away if either my husband or I have any questions. He has always been very thorough of what the plan is and possible outcomes...He had a sense of humor and is more human than most doctors you meet.
The [Northern California Fertility Medical Center] clinic is very good and I have felt nothing but taken care of while in their care. I would highly recommend them to anyone I found out was looking for a fertility clinic. Everyone I have worked with at the clinic has been beyond fantastic...very personable and very helpful for any questions I have had.
How was your experience with John Gould at Northern California Fertility Medical Center?
He has been very professional and pleasant to work with. He has always been a phone call away if either my husband or I have any questions. He has always been very thorough of what the plan is and possible outcomes.
What's one piece of advice would you give a prospective patient of John Gould at Northern California Fertility Medical Center?
He had a sense of humor and is more human than most doctors you meet.
During treatment, were you treated like a number or a human with John Gould at Northern California Fertility Medical Center?
He spoke to my husband and I in a way that we could understand and yet not making us feel dumb.
Describe the protocols John Gould used in your cycles at Northern California Fertility Medical Center and their degree of success.
He did a mesa for my husband since he had a vasectomy from his previous marriage and we have another scheduled for another try.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Wendy)
She has always been very personable and very helpful for any questions I have had.
Describe your experience with Northern California Fertility Medical Center.
The clinic is very good and I have felt nothing but taken care of while in their care. I would highly recommend them to anyone I found out was looking for a fertility clinic. Everyone I have worked with at the clinic has been beyond fantastic.
Describe the costs associated with your care under John Gould at Northern California Fertility Medical Center.
For the services we had with him it was about 1500 for him and 2000 for the clinic access of the or etc
Describe John Gould's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
She [Dr. Laurie Lovely] was verY professional and informative during my appointments with her. Always made sure my questions were answered and I understood the answers. She was very kind and I would highly recommend her...She performed my ultrasound several times leading up to my retrievals and she was very thorough and informative and would explain what we were seeing on the screen etc
The [Northern California Fertility Medical Center] clinic is fantastic, organized and caring. They always made sure we were taken care of very well. The staff has always been very helpful and kind. Highly recommend them for anyone needing fertility assistance...[Dr. Laurie Lovely] performed my ultrasound several times leading up to my retrievals and she was very thorough and informative and would explain what we were seeing on the screen etc
How was your experience with Laurie Lovely at Northern California Fertility Medical Center?
She was verY professional and informative during my appointments with her. Always made sure my questions were answered and I understood the answers. She was very kind and I would highly recommend her.
During treatment, were you treated like a number or a human with Laurie Lovely at Northern California Fertility Medical Center?
She performed my ultrasound several times leading up to my retrievals and she was very thorough and informative and would explain what we were seeing on the screen etc
Describe your experience with Northern California Fertility Medical Center.
The clinic is fantastic, organized and caring. They always made sure we were taken care of very well. The staff has always been very helpful and kind. Highly recommend them for anyone needing fertility assistance
My husband and I have both been extremely happy with out experiences with Dr. Doblado. He is smart, asks our input, is considerate, and has been great with communication. One downside is not being able to see Dr. Doblado every appointment. All the doctors in the practice rotate, and although all the doctors communicate well, sometimes we want to be able to immediately discuss information from appointments with Dr Doblado.
The clinic [Northern California Fertility Medical Center] is warm and comfortable. The people working the front desk are always pleasant and helpful. Everything is done in the clinic, so if sedation is needed for a procedure you don’t have to go to another outpatient facility. Just know that since the doctors rotate, you may not always see your primary doctor at every appointment. ...The nursing staff has been great in our experiences so far. After my surgery they called to check on me and we very considerate throughout all my appointments
How was your experience with Manuel Doblado at Northern California Fertility Medical Center?
My husband and I have both been extremely happy with out experiences with Dr. Doblado. He is smart, asks our input, is considerate, and has been great with communication.
One downside is not being able to see Dr. Doblado every appointment. All the doctors in the practice rotate, and although all the doctors communicate well, sometimes we want to be able to immediately discuss information from appointments with Dr Doblado.
What's one piece of advice would you give a prospective patient of Manuel Doblado at Northern California Fertility Medical Center?
You won’t see him every appointment, and although we’ve had good experiences with the other doctors, make sure to email Dr Doblado with any questions. Keep a line of communication going!
During treatment, were you treated like a number or a human with Manuel Doblado at Northern California Fertility Medical Center?
Dr. Doblado goes out of his way to not only address clinical needs, but to also calm any concerns or anxieties that come up along the way. He is very responsive to emails and any questions we have.
Describe the protocols Manuel Doblado used in your cycles at Northern California Fertility Medical Center and their degree of success.
When we started with Dr. Doblado, I was on my third round of 50mg Clomid prescribed by my gynecologist. He suggested a change in course because in his experience if a treatment doesn’t work after the second time, it won’t work unless there is an adjustment in medication etc. The new plan is to start high dose Clomid 150mg with estrogen and IUI. With the high dose I will be coming in for ultrasound monitoring throughout. Before starting the high dose round, I had a hysteroscopy performed and a uterine septum was found. We then scheduled surgical removal of the septum which was done in the clinic. This pushed my high dose Clomid with IUI round back, but will be starting it in about a month. No pregnancies to date.
Describe your experience with the nursing staff at Northern California Fertility Medical Center.
The nursing staff has been great in our experiences so far. After my surgery they called to check on me and we very considerate throughout all my appointments
Describe your experience with Northern California Fertility Medical Center.
The clinic is warm and comfortable. The people working the front desk are always pleasant and helpful. Everything is done in the clinic, so if sedation is needed for a procedure you don’t have to go to another outpatient facility.
Just know that since the doctors rotate, you may not always see your primary doctor at every appointment.
Describe the costs associated with your care under Manuel Doblado at Northern California Fertility Medical Center.
My new patient consultation and septum removal were both mostly covered by insurance (I think combined, I paid under $100). Hysteroscopy was not covered and was about $300. Estimated cost of high dose Clomid and IUI is $3,000.
Dr. Lovely is wonderful...he is so patient and takes the time to explain procedures in a way that didn't leave us feeling patronized. I was able to email her and she always patiently responded...It doesn't matter if you know nothing about fertility or you are an expert, she will meet you on your level
I had many interactions with nursing staff [at Northern California Fertility Medical Center] and all but one was kind and compassionate. NCFMC runs like a well oiled machine. I was nervous at first about falling through the crack or mistakes, but I never had one...taught me how to mix medication and administer injections. Occasionally the phone lines would be quite busy but the receptionists were always professional when they answered the phone. I was always seen quickly and efficiently
How was your experience with Laurie Lovely at Northern California Fertility Medical Center?
Dr. Lovely is wonderful. She has the best bedside manner of any doctor I've worked with. She is so patient and takes the time to explain procedures in a way that didn't leave us feeling patronized. I was able to email her and she always patiently responded to my neurotic questions.
What's one piece of advice would you give a prospective patient of Laurie Lovely at Northern California Fertility Medical Center?
Dr. Lovely is wonderful. It doesn't matter if you know nothing about fertility or you are an expert, she will meet you on your level.
During treatment, were you treated like a number or a human with Laurie Lovely at Northern California Fertility Medical Center?
I felt like a human because a nurse contacted at each step to explain what would come next. I was contacted following blood work and the staff was compassionate with bad news. The clinic allowed me to complete my cycle that was in process in spite of Covid.
Describe the protocols Laurie Lovely used in your cycles at Northern California Fertility Medical Center and their degree of success.
I did 3 rounds of Clomid. Each round was accompanied with estrogen 2mg to build up the uterine lining and improve cervical mucous. A trigger shot of 5000mg of HCG ensured ovulation. 2500mg of HCG followed 2 days after ovulation and 4 days after ovulation. At the same time I utilized progesterone/estrogen suppositories. The first cycle was with 100mg of Clomid and produced 1 egg. The second cycle was with 150mg of Clomid and produced 1 egg. My third cycle was with 150mg of Clomid and produced 2 eggs. The last cycle ended with a chemical pregnancy.
Describe your experience with the nursing staff at Northern California Fertility Medical Center.
I had many interactions with nursing staff and all but one was kind and compassionate. NCFMC runs like a well oiled machine. I was nervous at first about falling through the crack or mistakes, but I never had one.
Describe your experience with Northern California Fertility Medical Center.
NCFMC runs like a well oiled machine. After each visit my checklist was updated. Nurses took the time to answer my questions. They taught me how to mix medication and administer injections. Occasionally the phone lines would be quite busy but the receptionists were always professional when they answered the phone. I was always seen quickly and efficiently.
Describe the costs associated with your care under Laurie Lovely at Northern California Fertility Medical Center.
The diagnostics were largely covered by insurance. All told for 3 cycles of medication and monitoring was $1800. Office visits/ultrasounds were $350.
What specific things went wrong at Northern California Fertility Medical Center?
Provided conflicting information
Describe the specific things that went wrong at Northern California Fertility Medical Center.
I worked with a single nurse who was rather rude and condescending. During the two previous cycles I was allowed to preschedule my ovulation ultrasound due to my chaotic schedule. However, this particular nurse would not causing me to juggle my schedule at the last minute. Furthermore, when everyone says to have intercourse every 48 hours she informed us to have sex every 36 hours among other misinformation. Fortunately this was my third cycle and I knew what to do. This was the cycle that ended with a chemical pregnancy, the only cycle to produce any positive results.
I felt understood by Dr. Lovely, and she showed compassion and comfort when things weren’t going so well with the process...[she] saw me after a history of recurrent miscarriages of unknown origin. She performed the HSG...I did not feel pressured to go in any certain direction of treatment...She showed concern for me when she noticed a shift in my mood from appointment to appointment
the clinic [Northern California Fertility Medical Center - Roseville] runs smoothly, and everyone is courteous...you may feel like you’re being called out of order and possibly waiting longer than other patients, but different exams and treatments are done differently and with different teams of people...I don’t think I ever saw the same nurse twice, but have always felt respected and treated well...The clinic does work with your PCP and insurance to lessen costs by utilizing their labs and allowing certain exams to be run through them
How was your experience with Laurie Lovely at Northern California Fertility Medical Center?
My first visit with Dr. Lovely wasn’t under the best of circumstances. I felt my first consult appointment at the clinic had made me uncertain of moving forward with treatment, and when I met Dr. Lovely she was performing a very uncomfortable exam, the HSG. I had just worked the night shift the night before so I was tired as well. Dr. Lovely came in and immediately put me and my concerns at ease. She was warm and friendly and even made me laugh during an extremely uncomfortable situation. She made me hopeful and feel positive about proceeding with treatment. Every other appointment I’ve had with her I’ve felt just as valued. She showed concern for me when she noticed a shift in my mood from appointment to appointment, and she always left me feeling good by the end. She has always been honest, yet caring and considerate. She has always given me an explanation for all of my options, and she explained things when I asked for clarification. I have never felt rushed during appointments or like she needed to hurry up to the next patient. Most importantly I have felt heard and respected like she has my best interest at heart as a person as well as a patient. Infertility is a difficult journey, and having a healthcare provider like Dr. Lovely that can inspire hope and make this process less painful, is extremely important to patients like me.
What's one piece of advice would you give a prospective patient of Laurie Lovely at Northern California Fertility Medical Center?
Ask for Dr. Lovely, you won’t be sorry!
During treatment, were you treated like a number or a human with Laurie Lovely at Northern California Fertility Medical Center?
I felt understood by Dr. Lovely, and she showed compassion and comfort when things weren’t going so well with the process. I felt that my opinion was valued, I felt heard, and I did not feel pressured to go in any certain direction of treatment.
Describe the protocols Laurie Lovely used in your cycles at Northern California Fertility Medical Center and their degree of success.
Dr. Lovely saw me after a history of recurrent miscarriages of unknown origin. She performed the HSG, or Hysterosalpingography exam. The only thing found from testing that could potentially be a factor in my infertility is a diminished egg reserve. My treatments started off with daily low dose aspirin and progesterone timed after ovulation which was tracked with home tests. The next step for my treatment was to do timed intercourse with cyclically timed clomid for 7 days and then estrogen for 7 days with at home monitoring for ovulation. I would then get an ultrasound to determine follicle size and amount as well as the readiness of the uterine lining. If everything looked good, they gave me a trigger shot, which was then followed up with another one 3 days later and one more again 3 days later. I was then to start progesterone timed after ovulation. And continued until a negative blood hcg test for pregnancy. Since none of these seem to be working and I’m older than 35 now and worried about my egg reserve, we discussed moving forward with IVF, which has been put on hold due to the Covid situation.
Describe your experience with the nursing staff at Northern California Fertility Medical Center.
I don’t think I ever saw the same nurse twice, but have always felt respected and treated well by the nursing staff.
Describe your experience with Northern California Fertility Medical Center.
I think the clinic runs smoothly, and everyone is courteous. It is important for patients to understand that everyone is there for different reasons so you may feel like you’re being called out of order and possibly waiting longer than other patients, but different exams and treatments are done differently and with different teams of people. Also, you may emotionally respond differently than you expect to during appointments and exams, and that’s ok.
Describe the costs associated with your care under Laurie Lovely at Northern California Fertility Medical Center.
I’m lucky enough to have insurance that covers half of all costs up to a certain point, and my copays have ranged from $50-$200 based on the exam or appointment. The clinic does work with your PCP and insurance to lessen costs by utilizing their labs and allowing certain exams to be run through them as well.
Dr Stephens is very likable, we got to know her month after month coming in for treatments...asked us details about personal things we had shared in prior visits...always answered my emails so kindly and I have a lot of questions...never seemed annoyed by my questions. As a patient of hers I felt cared for and heard...After 6 months and 4 rounds of IUI, we re-assessed and moved on to IVF planning.
Great clinic [Northern California Fertility Medical Center] overall, kind staff, good doctors. Be prepared from the beginning to not see YOUR assigned doctor every time...things were resolved VERY quickly once they were made aware of any mistakes...prescription had been placed with the wrong pharmacy (not even their fault, my miscommunication of locations) and the doctor called from his personal cell phone and called into the correct pharmacy that night!
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
Dr Stephens is very likable, we got to know her month after month coming in for treatments. She always wished us the best of luck. She asked us details about personal things we had shared in prior visits. She always answered my emails so kindly and I have a lot of questions. She never seemed annoyed by my questions. As a patient of hers I felt cared for and heard.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
I would recommend you ask her for her honest feedback and thoughts versus hopeful feedback. This may have just been our case, but I think I would have done less rounds of IUI and jumped into IVF sooner, although when consulting with friends who are OBGYN's, they agreed with her mode of Tx planning.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Dr Stephens remembered details about our personal lives that we shared, checked in to see if it was hard to meet appointments with her because of work engagements. She was always smiling and remained hopeful while also delivering the most accurate expectations on our case.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
We started with a conservative approach out of wanting to see what my body could do on its own as far as follicle growth and egg health and reduce the odds of multiples. We had established a plan for two cycles of natural IUI followed by additional medications for rounds 3 and 4 of IUI to help with follicle growth and possible number of eggs. The plan was to re-assess after 4 rounds and go for IVF if applicable. Looking back, I would have added follicle stimulating drugs on earlier rounds. One round we missed ovulation entirely which was such a dissappointment. Some rounds I had to take additional drugs such as estradiol in order to help with lining because my lining wasnt thick enough. Each month brought different timing and medical challenges but Dr Stephens did what she could to help the cycle be completed. After 6 months and 4 rounds of IUI, we re-assessed and moved on to IVF planning. I started birth control, and then COVID happened and my cycle was stopped just weeks before injectables and then egg retrieval. We are currently on pause until the clinic opens back up.
Describe your experience with your nurse at Northern California Fertility Medical Center.
Nursing staff was overall kind, I did do more of the talking and asking questions to engage in personal dialogue but overall they were encouraging and of course we felt their hopefulness that our cycles would work.
Describe your experience with Northern California Fertility Medical Center.
Great clinic overall, kind staff, good doctors. Be prepared from the beginning to not see YOUR assigned doctor every time you come in, which makes sense, I was just surprised at first but I got used to it. Advocate for your specific care and case, ask lots of questions, they will work hard for you but dont be afraid to ask.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
Each round of IUI was roughly $900-1300 depending on number of ultrasound visits and rounds of IUI. Medications were additional costs to the pharmacy.
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
None
What specific things went wrong at Northern California Fertility Medical Center?
Failed to call in prescriptions to pharmacy
Failed to inform you of changes in protocol
Provided conflicting information
Failed to convey critical information
Describe the specific things that went wrong at Northern California Fertility Medical Center.
The things that went wrong seem like routine and normal things to go wrong due to the nature of a fast-moving clinic with lots of patients and cases to manage. I just continued to call and things were resolved VERY quickly once they were made aware of any mistakes that were made. Even once I received a call late at night from one of the doctors because my prescription had been placed with the wrong pharmacy (not even their fault, my miscommunication of locations) and the doctor called from his personal cell phone and called into the correct pharmacy that night!
When Dr Stephens wasn't sure how to move forward with the diagnosis of my scar defect she took a week to get back to me she did research and even gave me the option to go to another surgergen who could do the repair laproscopicly which she wasn't comfortable doing. I went with her and had the surgery done a different way. She was honest about the expected outcome from surgery. When I did get pregnant again after surgery I was no longer a patient but when I couldn't get into my OB she had me come in early because she wanted me seen. It was good because I ended up having a tubal ectopic and she managed that honestly and with compassion
Every nurse [at Northern California Fertility Medical Center] I spoke to was so compassionate wit my ectopic situation, when I called with a million questions they always listened and made sure to let me know they understood how I was feeling...I really haven't had any issues with this clinic. They tried to charge me once when they were not supposed to but it was quickly resolved. I have always felt important and never felt like I was a burden.
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
When Dr Stephens wasn't sure how to move forward with the diagnosis of my scar defect she took a week to get back to me she did research and even gave me the option to go to another surgergen who could do the repair laproscopicly which she wasn't comfortable doing. I went with her and had the surgery done a different way. She was honest about the expected outcome from surgery. When I did get pregnant again after surgery I was no longer a patient but when I couldn't get into my OB she had me come in early because she wanted me seen. It was good because I ended up having a tubal ectopic and she managed that honestly and with compassion. She wants to do further testing before we try again to try to get the best outcome. She has always responded to my messages and never once made me feel like I was bothering her.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
Don't hesitate, go see her. She really cares about her work and her patients.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
My OB didn't take my concerns about my c section scar defect and history of c section scar ectopic seriously. Dr Stephens listened to me did research and really took the time to understand this rare issue I was experiencing and didn't make me feel like I was over reacting.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
I have not done cycle treatments as my issue is more linked to miscariages and ectopics
Describe your experience with the nursing staff at Northern California Fertility Medical Center.
Every nurse I spoke to was so compassionate wit my ectopic situation, when I called with a million questions they always listened and made sure to let me know they understood how I was feeling.
Describe your experience with Northern California Fertility Medical Center.
I really haven't had any issues with this clinic. They tried to charge me once when they were not supposed to but it was quickly resolved. I have always felt important and never felt like I was a burden.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
I was diagnosed with a scar defect and multiple misscariages and an ectopic it was all covered by insurance so I don't have a lot of the financial information.
[Dr. Laurie Lovely] She went through each phase that we would go through along the way. She asked us if we had any questions and was able to answer everything we threw at her. She was kind and compassionate. She was patient and we did not feel rushed out. She gave us the pros and cons to IUI and IVF and helped us make the right decision for us...
From the moment you walk in [Northern Cal Fertility Medical Center], the receptionist is friendly and they don't make you feel uncomfortable at all. They truly have an amazing team down there. I email my care coordinator and nurse questions all the time and they always get back to within a couple hours if not sooner...The whole IVF treatment w/medication would be around $23k. That was not including all our blood work, genetic testing and my husbands SA test.
How was your experience with Laurie Lovely at Northern California Fertility Medical Center?
Dr. Lovely was the second doctor that we saw at the clinic. She was welcoming and very knowledgeable. She went through each phase that we would go through along the way. She asked us if we had any questions and was able to answer everything we threw at her. She was kind and compassionate. She was patient and we did not feel rushed out. She gave us the pros and cons to IUI and IVF and helped us make the right decision for us.
What's one piece of advice would you give a prospective patient of Laurie Lovely at Northern California Fertility Medical Center?
Bring a note pad and pen. There's so much information that they go over with you. Dr. Lovely is helpful and will be able to answer all your questions.
During treatment, were you treated like a number or a human with Laurie Lovely at Northern California Fertility Medical Center?
Dr. Lovely made us feel comfortable from the very first minute we met her. She started with how infertility affects people. She then went into how IVF and IUI procedures work. She was very knowledgeable and really took her time with us. She did not rush through anything and she asked us if we had any questions along the way. She told stories and made it feel like we weren't alone in the process. Dr. Lovely was kind and you could tell that her heart is with her patients.
Describe the protocols Laurie Lovely used in your cycles at Northern California Fertility Medical Center and their degree of success.
Dr. Lovely had this book ( that's what I call it) and it laid out the full IVF treatment and what each phase looked like. She also gave us stats on successful birth and non-successful birth rates.
Dr. Lovely then completed an ultrasound on me. She was looking for my uterus and she looked at all m follicles.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Brianna )
I love the staff and NCFC. From the moment you walk in, the receptionist is friendly and they don't make you feel uncomfortable at all. They truly have an amazing team down there. I email my care coordinator and nurse questions all the time and they always get back to within a couple hours if not sooner. They are patient and are able to answer all my questions for me.
Describe your experience with Northern California Fertility Medical Center.
I love Northern Calif Fertility Clinic. They are king and everyone you come in contact with is friendly and welcoming. The clinic is a bit quite when you walk in but other than that, it still has a nice warm feeling.
Describe the costs associated with your care under Laurie Lovely at Northern California Fertility Medical Center.
The whole IVF treatment w/medication would be around $23k. That was not including all our blood work, genetic testing and my husbands SA test.
Describe Laurie Lovely's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
Dr. Lovely talked to us about single and multiple embryo transfers. She told us the pros and con's.
Although we did not see it work with Dr. Murray each time, when we did see him he made us feel comfortable. He answered questions quickly and always had a consistent plan. He was very knowledgeable and honest with our situation...I was told I didn’t need to have the “ink test” for my tubes, because we were moving straight to IVF. After all was clear, we began with birth control, went onto shots & egg retrieval, rest month, and then the transfer
Everyone is so friendly & knowledgeable in this clinic [Northern California Fertility Medical Center]. They are very on top of everything, and are always so organized. I am staying with this clinic for my next cycle. The only “weakness” I would say, is that it’s hard to get into contact with the financial department. You hear from them much more through email, rather than in person or over the phone...In total, our cost was about 25,000. That was with insurance.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Although we did not see it work with Dr Murray each time, when we did see him he made us feel comfortable. He answered questions quickly and always had a consistent plan. He was very knowledgeable and honest with our situation.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Make sure you ask all questions you want answered, even if you may feel like it’s a “dumb question”. Dr Murray is happy to answer all and any questions you have.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray made us feel like he actually cared, and was always accepting of any concern or question we had.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
When we first started Dr Murray had us do a number of blood tests & a water sonogram, to make sure there weren’t any fertility issues we had missed. I was told I didn’t need to have the “ink test” for my tubes, because we were moving straight to IVF. After all was clear, we began with birth control, went onto shots & egg retrieval, rest month, and then the transfer. After 2 losses prior to IVF, it was suggested we have our eggs genetically tested. Our transfer failed. We are now waiting to start a new cycle. This time we have a new plan.
Describe your experience with your nurse at Northern California Fertility Medical Center.
I think that everyone has different preferences when it comes to nurses/doctors. Our nurse was very capable, helpful, and organized. I just needed someone who was more empathetic, and nurturing for me personally.
Describe your experience with Northern California Fertility Medical Center.
Everyone is so friendly & knowledgeable in this clinic. They are very on top of everything, and are always so organized. I am staying with this clinic for my next cycle. The only “weakness” I would say, is that it’s hard to get into contact with the financial department. You hear from them much more through email, rather than in person or over the phone.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
In total, our cost was about 25,000. That was with insurance.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
Dr Murray said that they transfer one, in order to have the safest outcome.
When I went in for an ultrasound to check on a cyst, [Dr. Murray] discussed my options and made adjustments to planned treatment to fit my needs... so kind and intuitive...stopped and checked in with how I was feeling just seconds after beginning to feel overwhelmed...We have felt confident with every decision made with Dr. Murray...explained everything in a way that my husband and I left without any questions.
[Nurses] responded to every email quickly, with kindness and compassion. If they didn't have the answer, they worked with their staff to find it quickly...NCFMC still worked to find the cheapest options possible for us including purchasing an IVF/FET package from an outside financing agency...made paying as painless as possible. Not once have we felt nickled and dimed for their time.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray did an amazing job explaining all options and their success possibility for us. He explained everything in a way that my husband and I left without any questions. When I went in for an ultrasound to check on a cyst, he discussed my options and made adjustments to planned treatment to fit my needs. We have felt confident with every decision made with Dr. Murray
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Be honest and transparent, and come with questions! Dr. Murray did a great job explaining everything to my husband, who struggled with understanding the female body and how different procedures worked. Dr. Murray was able to answer every question we had and knew all of our options and next steps by the time we left our first consult.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray is so kind and intuitive. When discussing the removal of a cyst, he stopped and checked in with how I was feeling just seconds after beginning to feel overwhelmed.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
We will be doing an antagonist IVF cycle once clinics open after COVID-19. I have PCOS and blocked tubes from a childhood surgery.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Natalie)
Natalie and Kristina are AMAZING! Both women responded to every email quickly, with kindness and compassion. If they didn't have the answer, they worked with their staff to find it quickly. We were days from our injection and IVF 101 appointment with Natalie when COVID-19 caused all new cycles to stop. She was so incredibly empathetic and answered all questions. I look forward to expanding our family with their help.
Describe your experience with Northern California Fertility Medical Center.
It is difficult to find any weaknesses with NCFMC. The financial coordinators were amazing in explaining all options in financing and coordinating with us. We left their office every time knowing the door was wide open for questions. My biggest piece of advice is to ask all the questions. NCFMC will answer them and help guide you in the best direction.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Our complete IVF cycle, worst case scenario, will be about 25 thousand. We were very fortunate to be able to pay out of pocket for IVF and testing. NCFMC still worked to find the cheapest options possible for us including purchasing an IVF/FET package from an outside financing agency. NCFMC made paying as painless as possible. Not once have we felt nickled and dimed for their time.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
Dr. Murray encouraged the use of eSET, which we had already planned on.
Dr. Stephens is very straight-forward, which we appreciate. Whenever we met with her (whether in-person, or phone consult), she would go over our charts and review current standings...She would answer without prejudice and with her honest opinion. She was intelligent and non-judgmental, which made it easier to ask questions about alternative treatment or wellness options. My only concern would be, I don't know if she was talking about only-her experience, or all of the experience from the clinic. There are several doctors and quite a number of patients, I would prefer to know that they collectively reviewed charts (since you see all the Doctors, eventually, anyway) and that your primary Dr gave you recommendations based off of their collective experience & input. Typically, more knowledge and more experience would get you better treatment, theoretically.
She [nurse at Northern California Fertility Medical Center] was extremely patient while teaching the dosage and how to best give injections. You'll always get her voicemail, if you call the clinic, but she answers/returns phone calls and e-mails in the same day...For the clinic, the meds, consultations, etc.; the IUI rounds were about $3,000 each and the IVF (extraction-only) were about $15,000 each...You'll rarely see your personal Dr (although they are available via e-mail) and scheduling appointments with your personal Doctor is 3-4 weeks out. Good to know: NCFMC has several Doctors on staff, who have their own patients and they have a "duty" type of schedule. So they rotate, when they see their personal patients, when they are in the exam room, when they have to work the
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
What I appreciated most about Dr. Stephens was the ability to talk candidly with her, about our predicament, what I've researched versus what she's worked with (or seen work). She would answer without prejudice and with her honest opinion. She was intelligent and non-judgmental, which made it easier to ask questions about alternative treatment or wellness options. My only concern would be, I don't know if she was talking about only-her experience, or all of the experience from the clinic. There are several doctors and quite a number of patients, I would prefer to know that they collectively reviewed charts (since you see all the Doctors, eventually, anyway) and that your primary Dr gave you recommendations based off of their collective experience & input. Typically, more knowledge and more experience would get you better treatment, theoretically.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
Don't be afraid to be inquisitive, ask questions, and understand your case. Dr Stephens is nice and will take the time to answer your questions, but she's also not going to try to inundate you with information you may not understand or care about. She will tell you about your situation and give you her recommendations, then leave space for you to talk and ask questions. Also, be prepared to see other Doctors during your clinic appointments, you're only guaranteed to see Dr Stephens during your one-on-one appointments with her.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Dr. Stephens is very straight-forward, which we appreciate. Whenever we met with her (whether in-person, or phone consult), she would go over our charts and review current standings. We always had a list of questions regarding our status, her experience and expectations from similar cases, possible options, and personnel + professional opinions. She answered all of our questions, remaining realistic and positive, without being overly optimistic. She would also discuss her recommended treatments and ensured we understood and were okay proceeding with her ideas, or if we wanted to something else.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
With a history of on-going birth control (Depo Provera or IUD), no past pregnancy, no other underlying issues (other than age >35) on the female side, proceeded with IUI using donor sperm. Started treatment with Clomid, with the first three IUIs varying from 2 follicles to 4 follicles. Upped the medication on rounds 4-6 to include Gonal-F, which increased the follicle count to 3-6 follicles on various attempts. Still no resulting pregnancy.
When we started IVF, I was put on birth control pills to "regulate" the period, as well as Gonal-F, Ganirelix, and Menopur. This had less than stellar results, which was four follicles, four eggs, three possible embryos, but none were viable that lasted past day 5. The next round of IVF the medication eliminated the b/c pills, added estrogen patches, and increased the Gonal-F daily dosage amount. Ganirelix and Menopur dosage remained the same. This was exponentially better, resulting in nine follicles, 14 eggs, seven embryos, 2 possible embryos (were good as of day 5), but returned from the genetics lab as known defective.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)
Courtney was fantastic! She was extremely patient while teaching the dosage and how to best give injections. You'll always get her voicemail, if you call the clinic, but she answers/returns phone calls and e-mails in the same day. She'll work extra hard with the pharmacy to get the medication you need, when you need it, and if you need an extra prescription/authorization written to get approval from the insurance, she'll work with them too. SHE will be your best friend, confidante, and mentor while using NFCMC.
For the rest of the Nursing staff, they're nice & polite. The moment after you remember you need to empty your bladder before the ultrasound, and use the restroom in the lobby, is when they'll finally call your name. Every.time.
Some of the phlebotomist are better than others, you'll either leave the chair with a smile, laugh, or a bruise.
Overall, they've got a very good routine and you'll rarely wait more than 10 minutes in the lobby for your appointment. (Which is great when you're trying to fit your appointments in during your lunch break.)
Describe your experience with Northern California Fertility Medical Center.
Strengths: The office staff have a smooth routine down in the office, friendliness of the staff, tons of experience from several doctors and lots of patients, you'll get to know all of the doctors at NCFMC (they're all personable, so you can ask them questions after/ during your exam).
Weaknesses: the exam rooms are rather tight, so there's not a lot of room for your personal items or your partner. They recently moved their Roseville office into Sacramento. You'll rarely see your personal Dr (although they are available via e-mail) and scheduling appointments with your personal Doctor is 3-4 weeks out.
Good to know: NCFMC has several Doctors on staff, who have their own patients and they have a "duty" type of schedule. So they rotate, when they see their personal patients, when they are in the exam room, when they have to work the weekends/ holidays, etc. As such, you'll get to know all/most of the Doctors at NCFMC during the ultrasound visits. However, You won't see your assigned Doctor unless you schedule a one-on-one appointment, or its your lucky day when they're the one to walk into your exam room.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
The clinic cost were not covered by our insurance, but some of the medications were. For the clinic, the meds, consultations, etc.; the IUI rounds were about $3,000 each and the IVF (extraction-only) were about $15,000 each.
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
Dr. Doblado, understood my concerns about wanting to protect the integrity of conception I was looking for. I did not want to know genders or test for it. While in retrospect I was a little more naive than I thought he still allowed me to make the decisions and supported me...For my transfer I was prescribed Zithromax 250mg, Letrozole 2.5mg, and Ovidrel 250mg/0.5 ml. I ovulated on my own each month so Dr. Doblado wanted to keep my protocol what he called natural
There is always a lot of traffic in office. Patients coming and going. The [Northern California Fertility Medical Center] staff is wonderful, very friendly, very clean and organized. My favorite experience was my egg retrieval the doctors were funny and upbeat. My least favorite experience was after our failed transfer we came in for a consultation to take about what possibly went wrong and the nurse that drew my blood greeted me with a very loud "I'm so sorry"
How was your experience with Manuel Doblado at Northern California Fertility Medical Center?
Dr.Doblado, was wonderful as far as communicating what he felt was the best treatment for my husband and I. I wish I had spent more time working directly with him to help understand more clearly what to expect throughout the entire process. While Dr.Doblado did not preform my transfer or egg retrieval one of the other clinic doctors did he was my treating provider and did preform my saline sonogram and another procedure to look for inner uterine fibroids. Dr.Doblado has remained encouraging even though we did not get a positive test from our transferred 6AA embryo.
What's one piece of advice would you give a prospective patient of Manuel Doblado at Northern California Fertility Medical Center?
I would encourage new patients to really ask the necessary questions about fertility treatments going into the process. I think there was some assumption that we had dome some research about the process of IVF during our consultation. We had not, so post our first and as of right now only cycle we were left feeling like we did everything but we did not get pregnant. Dr. Doblado is very open, candid, and patient, but the process is worth more time spent going over questions and answers.
During treatment, were you treated like a number or a human with Manuel Doblado at Northern California Fertility Medical Center?
Dr. Doblado, understood my concerns about wanting to protect the integrity of conception I was looking for. I did not want to know genders or test for it. While in retrospect I was a little more naive than I thought he still allowed me to make the decisions and supported me.
Describe the protocols Manuel Doblado used in your cycles at Northern California Fertility Medical Center and their degree of success.
While I am nut sure about the exact protocol I was on, but I know that I was prescribed for my retrieval estradiol 0.15-0.03mg tablet, Menopur 75 units injectable, and Gonal-ref Pen 450 units. once the retrieval was completed I rested off medications a cycle to prepare for transfer. For my transfer I was prescribed Zithromax 250mg, Letrozole 2.5mg, and Ovidrel 250mg/0.5 ml. I ovulated on my own each month so Dr. Doblado wanted to keep my protocol what he called natural. I had no side effects to any of the medications.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Jamie F.)
Jamie, was awesome. She always made me feel comfortable and was realistic with me about the odds of conceptions when I was panic throughout the process. I would have loved a follow-up call after we were told the transfer was unsuccessful but that may be part of the healing process to allow the patient to reach out when ready. It has been a year and I have not heard anything.
Describe your experience with Northern California Fertility Medical Center.
There is always a lot of traffic in office. Patients coming and going. The staff is wonderful, very friendly, very clean and organized. My favorite experience was my egg retrieval the doctors were funny and upbeat. My least favorite experience was after our failed transfer we came in for a consultation to take about what possibly went wrong and the nurse that drew my blood greeted me with a very loud "I'm so sorry". I know her heart was in the right place it was just uncomfortable because everyone then turned and looked at me.
Describe the costs associated with your care under Manuel Doblado at Northern California Fertility Medical Center.
I had partial insurance cost for some of my treatment up to $6,000 life time max which we exhausted. We paid out of pocket about $8,500 in addition on treatments and medications for everything from retrieval to transfer. When we transfer again we will be looking at another $5,000 out of pocket.
Describe Manuel Doblado's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
Dr, Doblado and I differed on our opinion of the embryo transfer. I have fibroids on the outside of my uterus but none on the inside. I have had a prior myomectomy to remove some so Dr. Doblado had concerns of the weight of two babies on my uterus if both embryo implanted. I wanted to give myself better odds by implanting two. We only implanted one embryo because it was so highly graded , but I still wish we had implanted two.
What specific things went wrong at Northern California Fertility Medical Center?
Failed to consider drug intolerance
Describe the specific things that went wrong at Northern California Fertility Medical Center.
I feel like the dosage of valium provided for my water sonogram was not enough. That was the worst pain I have ever endured.
I feel like a human because he calls us by name sits down with us and looks us in the eye. ... He was very good at explaining the process and what is going on in terms we understand. He gives us all the information to make educated decisions and I never feel pressured. ... It’s refreshing to feel listened to and supported in this very vulnerable time. I never feel rushed while in appointments with him. I truly believe he puts the best interest of his patients first. I recommend him any chance I get!
The front office [NCFMC] is so cheerful and helpful. All the medical assistance are friendly and caring. They move quickly and provide good feedback, they always go the extra mile. ... She [nurse] answers back promptly, but I don’t feel like her communication style is right for me. I never leave feeling care for as a person. ... I feel like the answer all questions and if they don’t have the answer they find someone that does.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
He was very good at explaining the process and what is going on in terms we understand. He gives us all the information to make educated decisions and I never feel pressured. He answers all questions timely and supportively, no matter how many times I ask. He has great bedside manner and I feel that he really cares about us as people. It’s refreshing to feel listened to and supported in this very vulnerable time. I never feel rushed while in appointments with him. I truly believe he puts the best interest of his patients first. I recommend him any chance I get!
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Ask questions he has the answers and the knowledge to explain it until you feel comfortable. He is truly is a great educator.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
I feel like a human because he calls us by name sits down with us and looks us in the eye. When he tells us about the next steps he explains why he is doing it for us this way and why he has adjusted it from our pervious tries. He set up phone appointment because we live 2 hours away and always tries to make it easier on us. He also asks us about our lives and self’s outside of just talking about fertility issues. He is a gem.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
We started will a time intercourse and medication cycle because we could not make it down to Roseville when we needed too. Instead of wasting a month we picked to do this. Then we went to IUI with injection medication and oral medication due to my low egg count. After the first unsuccessful he didn’t hesitate to up the medication for the next round of IUI to try and get more follicles. Now we are moving forward with IVF due to the unsuccessful IUI and my low egg count. We have decide to be aggressive with the hormones to get the most follicles as possible.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)
She answers back promptly, but I don’t feel like her communication style is right for me. I never leave feeling care for as a person.
Describe your experience with Northern California Fertility Medical Center.
I feel like the answer all questions and if they don’t have the answer they find someone that does. The front office is so cheerful and helpful. All the medical assistance are friendly and caring. They move quickly and provide good feedback, they always go the extra mile.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
IUI with insemination and Medications was 2600.00
First appointment was 250.00
Cyst removal at surgery center 990.00
IVF 26-27,000.00
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
He wants to transfer one for safety of the baby and myself. To make sure that we don’t end up with premature babies with health problems. He also said everybody’s body is able to tolerate things different and we don’t want to put anyone at risk.
Dr. Gould made my experience with male infertility feel much better. ... Dr. Gould ensured our concerns were addressed in a timely manner and followed up to check on us on frequent occasions. ... He explained that my initial semen analysis does not immediately indicate that I have male infertility issues, so he sent me in for some hormone testing to double check my hormones are working properly.
Our clinic [No Cal Fertility Medical Center] is awesome! I can’t express how much I appreciated their support and genuine care. They returned our phone calls and emails in a timely manner and ensured we get the help we needed. Their clinic is always clean and feel welcoming at every visit. ... Our patient care coordinator is awesome. She was compassionate and expressed empathy.
How was your experience with John Gould at Northern California Fertility Medical Center?
Dr. Gould is an excellent urologist. He made my visit very comfortable. He is very personable and ensure my wife and I were taken care of. He answered all of our questions thoroughly and guided us through the process with empathy.
What's one piece of advice would you give a prospective patient of John Gould at Northern California Fertility Medical Center?
Remember to advocate for yourself throughout the fertility treatment process. Ask all the questions you want because knowledge will give you more confident to make informed decisions, especially in this emotional rollercoaster journey.
During treatment, were you treated like a number or a human with John Gould at Northern California Fertility Medical Center?
Dr. Gould made my experience with male infertility feel much better. My wife and I didn’t expect going through any male infertility issue; however, this was the outcome. Dr. Gould ensured our concerns were addressed in a timely manner and followed up to check on us on frequent occasions. Although my consultation with Dr. Gould focused on my male infertility, he also checked on my wife’s fertility history to ensure she received the proper care.
Describe the protocols John Gould used in your cycles at Northern California Fertility Medical Center and their degree of success.
Dr. Gould reviewed my initial semen analysis and went over my health history. He explained that my initial semen analysis does not immediately indicate that I have male infertility issues, so he sent me in for some hormone testing to double check my hormones are working properly. Fortunately my hormones testing came back good so he couldn’t recommend anything besides changes to personal health and diet to see if they will help improve my sperm health.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Kristina)
Our patient care coordinator is awesome. She was compassionate and expressed empathy. She answered all of our questions and didn’t stop supporting us.
Describe your experience with Northern California Fertility Medical Center.
Our clinic is awesome! I can’t express how much I appreciated their support and genuine care. They returned our phone calls and emails in a timely manner and ensured we get the help we needed. Their clinic is always clean and feel welcoming at every visit.
Describe the costs associated with your care under John Gould at Northern California Fertility Medical Center.
We paid for Dr. Gould’s consultation and the hormone tests that he ordered for us. We covered all the cost out of pocket because our insurance didn’t cover fertility treatment.
One of his weaknesses is empathy. My husband and I were pretty anxious with the process of how infertility treatment work, and I don’t believe Dr. Murray observed our concerns and worries. ... He ensured that all of our questions were answered and didn’t tried to sugar coat anything. ... Dr. Murray carefully walked us through the process and help ease the beginning steps for us.dd
My husband went to the clinic [No CA Fertility Medical Center] to provide his semen analysis and he mentioned that their semen collection rooms were clean and comfortable, so he didn’t feel awkward or nervous. I had my blood drawn at the clinic and the nurses and medical assistants were wonderful. ... The clinic was very responsive and professional. My husband and I didn’t have any problems with them during our consultations.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray’s interaction with my husband and I were professional. His communication and timely service were his strengths. He ensured that all of our questions were answered and our infertility diagnostic results (I.e. semen analysis, HSG, blood work) were shared with us in a timely manner. One of his weaknesses is empathy. My husband and I were pretty anxious with the process of how infertility treatment work, and I don’t believe Dr. Murray observed our concerns and worries. We needed guidance but didn’t really get that from him so we conducted research on our own to ensure our decisions met our expectations.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Make sure to follow up with him if you have any questions. You have to advocate for yourself, especially when going through fertility treatment for the first time because there is no manual on what the steps are.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray was very professional and treated my husband and I neutrally. He ensured that all of our questions were answered and didn’t tried to sugar coat anything. He knew that we wanted clear feedback to ensure we make informed decisions so we really appreciated his professionalism. One thing that we were concerned was the process of going through fertility treatment and Dr. Murray carefully walked us through the process and help ease the beginning steps for us.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
Based on our infertility diagnostic results, we were faced with male infertility. My husband had low sperm count and zero percent morphology. We had to repeat a second semen analysis to confirm the severe male infertility results. Dr. Murray offered us one option: IVF with ICSI. We wanted to see if we were candidates for IUI but unfortunately we didn’t meet the qualifications according to Dr. Murray. It was disappointing and we are currently in the state of accepting our situation. It would have been nice to see all the options prior to being offer one option only.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Kristina )
Our patient coordinator was awesome. She made us feel comfortable and did her best to ensure we have multiple options to choose from since we were paying everything out of pocket.
Describe your experience with Northern California Fertility Medical Center.
The clinic was very responsive and professional. My husband and I didn’t have any problems with them during our consultations. The clinic environment was welcoming and sanitary. My husband went to the clinic to provide his semen analysis and he mentioned that their semen collection rooms were clean and comfortable, so he didn’t feel awkward or nervous. I had my blood drawn at the clinic and the nurses and medical assistants were wonderful.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
The clinic was transparent with their cost up front. There were no surprises. We paid everything out of pocket because our insurance didn’t cover fertility treatment. Our cost included: consultation (I.e. transvaginal ultrasound, vitals, speaking to Dr. Murray about our history), HSG, blood work, semen analysis, and consultation with urologist Dr. Gould.
Dr. Lovely doesn't come off as superior but in fact has a lovely bed side manner. ... She did offer is endometrial scratch as well as more info on genetic testing. ... I was a bit shocked to hear I'd be hopped around to different Doctors in the practice ... I am so appreciative of her thoroughness and the time she gives to her patients. ... She listen very well and also her humor does lighten the mood!
I think the staff [Northern California Fertility Med Ctr] is great! Very supportive and compassionate through and through. The answering service cant answer very many questions and calling in after hours was a pain, or on weekends. They didnt seem to be as connected. The billing department staff left ALOT to be desired. ... I wish Alyssa could be my friend in real life. I cant Express all the ways she has helped make this process doable and make me feel so much love and support. She basically rocks!
How was your experience with Laurie Lovely at Northern California Fertility Medical Center?
I was a bit shocked to hear I'd be hopped around to different Doctors in the practice not just exclusively seeing her. I quickly learned that she put her faith in these other great physicians and that they all work as extensions of one another. Each one seemed just as invested as she was. I am so appreciative of her thoroughness and the time she gives to her patients. She always says when in doubt please call. I never feel like I'm bothering her.
During treatment, were you treated like a number or a human with Laurie Lovely at Northern California Fertility Medical Center?
Dr. Lovely doesn't come off as superior but in fact has a lovely bed side manner. I was switched to her in the middle of my infertility journey and she put me at ease despite the circumstance of changing Doctors. She is very direct but also let's you know she is there to help and provide info, she never pushes her agenda only your own. She listen very well and also her humor does lighten the mood!
Describe the protocols Laurie Lovely used in your cycles at Northern California Fertility Medical Center and their degree of success.
She did offer is endometrial scratch as well as more info on genetic testing.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Alyssa)
I wish Alyssa could be my friend in real life. I cant Express all the ways she has helped make this process doable and make me feel so much love and support. She basically rocks!
Describe your experience with Northern California Fertility Medical Center.
I think the staff is great! Very supportive and compassionate through and through.
The answering service cant answer very many questions and calling in after hours was a pain, or on weekends. They didnt seem to be as connected. The billing department staff left ALOT to be desired.
Describe the costs associated with your care under Laurie Lovely at Northern California Fertility Medical Center.
My entire cycle one is between 17,250- 18,000. This includes monitoring, meds, cyro freeze for a year, retrieval and transfer.
Dr. Stephens is my primary doctor, which I am glad to see her in consultations and if I need to talk to her on the phone. I think she is the best. I really like her overall demeanor and the ways she explains things. ... Dr. Stephens has a calm and caring personality. She is good at explaining things and listing the options and pros and cons and helping guide you to the right decisions ... she did say if I had to do it again I may need more medications next time, which was true and now with better results this time around.
Clinic [Northern California Fertility Med Ctr] is great- the whole staff has been really nice. ... One thing I wish they took was Care Credit ... My nurse Courtney and all the others have been great ... Also I work in Sacramento and clinic is in Roseville, so sometimes harder to get to appts during work hours because it is a 30 min drive there and then back. ... The only bummer is when you go to appts you see different doctors each time
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
Dr. Stephens is my primary doctor, which I am glad to see her in consultations and if I need to talk to her on the phone. I think she is the best. I really like her overall demeanor and the ways she explains things. The only bummer is when you go to appts you see different doctors each time, just luck of the draw if you get her or someone else once you actually start treatments and go to appts based on your cycle.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
She is great.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Dr. Stephens has a calm and caring personality. She is good at explaining things and listing the options and pros and cons and helping guide you to the right decisions
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
My husband and I started out slowly doing 5 IUI over a 2 year period, they recommend only 3 before moving on to IVF but supported my decision to do more. I took my awhile to warm up to idea of doing IVF and did first cycle in May of 2018. I only got 7 eggs retrieved and 1 made it to day 5 freezing, we transferred the 1 egg and didn't work out. Right now in the middles of round 2 and so far got 13 eggs retrieved, 3 made it to day 5 freeze and waiting on PGS test results to come back in next week or two. I am bummed the the first round didn't work out, but happy the second round is so far going better and hopeful for a successful pregnancy with one of those 3 frozen eggs. On the first round, my I didn't have as many follicles and they would have liked and did up my meds during the cycle but she did say if I had to do it again I may need more medications next time, which was true and now with better results this time around.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)
My nurse Courtney and all the others have been great
Describe your experience with Northern California Fertility Medical Center.
Clinic is great- the whole staff has been really nice. One thing I wish they took was Care Credit, we had that credit card for an emergency pet surgery and has low interest for paying back and would have been great if they accepted it there. Also I work in Sacramento and clinic is in Roseville, so sometimes harder to get to appts during work hours because it is a 30 min drive there and then back.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
IUI were around 500 each, with some insurance coverage and then first IVF around 5,000 with insurance coverage. Insurance had a lifetime max that I hit with first IVF so now second IVF out of pocket and going to cost around 25,000 total with ICSI, PGS and 1 FET
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
I only ever wanted to do single transfers so didn't get into the approach of doing multiple.
Any questions or concerns we had Dr Gould was always willing to sit with us or get on a phone call and talk to us an explain whatever we needed. He never hesitated to contact us back ASAP and understood the fears and concerns we were having but never made us feel like our time was not important. I didn’t feel like he rushed away when we needed to discuss a procedure or next step...
She [nurse of Northern Cal Fertility Medical Center] sat and explain how the procedure went and was so helpful with my nerves. She explained afterwords that if the second procedure didn’t go as planned that there again was options and gave hope when we left to think about possibilities...I had a difficult time getting in touch with the financial dept. a few times and need to meet again to have a more clear understanding of our costs moving forward.
How was your experience with John Gould at Northern California Fertility Medical Center?
As I said before. He treated us like a person, he was always willing to help us better understand the process and what is next. He gave us hope, stating if there are issues with the first procedure there’s still options for us. He never failed to call us back or sit however long needed on a call and make sure we understood what was next or what to expect, and go over the “what if’s” he was great to work with.
What's one piece of advice would you give a prospective patient of John Gould at Northern California Fertility Medical Center?
If you have questions or concerns, express them and give him the opportunity to go over them with you.
During treatment, were you treated like a number or a human with John Gould at Northern California Fertility Medical Center?
Any questions or concerns we had Dr Gould was always willing to sit with us or get on a phone call and talk to us an explain whatever we needed. He never hesitated to contact us back ASAP and understood the fears and concerns we were having but never made us feel like our time was not important. I didn’t feel like he rushed away when we needed to discuss a procedure or next step. He was very warm and easy to talk with. He made what is a nerve racking process feel a little more at ease. We have enjoyed working with him.
Describe the protocols John Gould used in your cycles at Northern California Fertility Medical Center and their degree of success.
I don’t know the details of our procedures and we are still working on moving forward with our IVF process.
Describe your experience with the nursing staff at Northern California Fertility Medical Center.
We have been in for two procedures with Dr. Gould both approx. a year apart. I can’t remember her name it we had the same nurse pre-op and post-op and she was amazing. She sat and explain how the procedure went and was so helpful with my nerves. She explained afterwords that if the second procedure didn’t go as planned that there again was options and gave hope when we left to think about possibilities. She went beyond her duties and made me feel so much better afterwards.
Describe your experience with Northern California Fertility Medical Center.
So far we have had good experience with the Doctors a couple nurses we’ve met with. The only struggle I’ve had is better understand the approx. financial. I had a difficult time getting in touch with the financial dept. a few times and need to meet again to have a more clear understanding of our costs moving forward. Other than that I feel like we’ve had a positive experience thus far with the clinic.
What specific things went wrong at Northern California Fertility Medical Center?
Dr Doblado is awesome. He is friendly, very informative and has a great bedside manner. I had to have a d & c for a missed miscarriage and he was so caring and made me feel safe. He is the best! He is very thorough and honest. My husband feels very comfortable with him as well. ... I have had 4 IUI’s to date. ... He is friendly, very informative ... I have had 4 IUI’s to date. I have a possible blocked right Fallopian tube.
I have only been to Northern California Fertility Clinic. We have had only good experiences and continue to work with them to get pregnant. We are very hopeful. ... They [doctors] assured me that I am not too old and treat me with so much respect. The office staff is very friendly and remember you when you check in. The office is clean, has its own labs and onsite procedures. Highly recommend!
How was your experience with Manuel Doblado at Northern California Fertility Medical Center?
Dr Doblado is awesome. He is friendly, very informative and has a great bedside manner. I had to have a d & c for a missed miscarriage and he was so caring and made me feel safe. He is the best! He is very thorough and honest. My husband feels very comfortable with him as well.
What's one piece of advice would you give a prospective patient of Manuel Doblado at Northern California Fertility Medical Center?
He is awesome! Have a consultation with him and you will see!
During treatment, were you treated like a number or a human with Manuel Doblado at Northern California Fertility Medical Center?
Dr Doblado was very sweet and had a wonderful bedside manner. I had to have a D & C after my missed miscarriage and he made me feel so comfortable and safe.
Describe the protocols Manuel Doblado used in your cycles at Northern California Fertility Medical Center and their degree of success.
I have had 4 IUI’s to date. I have a possible blocked right Fallopian tube. My husband has been tested and he is perfect. I have an 18 year old from a prior relationship. My first couple months we tried oral medications, Clomid and Letrozole. When we did IUI it was oral Letrozole with Gonal F and Ovidril. On CD 1 I had to have an ultrasound to check my uterine lining. Then start oral meds. Sub Q injections and cd 14 another ultrasound to check my uterine lining and egg count. Once my egg was >18, we did the trigger shot. IUI was scheduled for the following 2 days. I’ve gotten pregnant with 3 IUI’s, 1 miscarriage and 2 chemicals.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Kayla)
Kayla was great! Very informative and responds to calls right away. Super friendly and truly wants you to succeed.
Describe your experience with Northern California Fertility Medical Center.
I have only been to Northern California Fertility Clinic. We have had only good experiences and continue to work with them to get pregnant. We are very hopeful. I am 40 and have thought I am too old. Dr Doblado and Dr Lovely are great. They assured me that I am not too old and treat me with so much respect. The office staff is very friendly and remember you when you check in. The office is clean, has its own labs and onsite procedures. Highly recommend!
Describe the costs associated with your care under Manuel Doblado at Northern California Fertility Medical Center.
Each IUI round was close to $3,000 with medications and sperm washing, ultrasounds etc
