Northern California Fertility Medical Center page 3

Dr Murray is very honest but warm. He communicates well from the beginning and validates all concerns and discussed all options. I like that he involved us in every aspect of decision making and was candid when in came to understanding why things are done the way they are done. He cites specific data and really knows what he’s talking about ... Dr Murray was always honest with us but was and is hopeful and genuine.

Ncfmc is great. Easy to schedule, easy to know who your contacts are, very transparent and cozy. We knew what we would owe, our treatment options, and personalized information all along the way. We felt very comfortable here for our entire treatment ... Courtney [nurse] is great. She responds quickly and is very information driven and organized. We felt we were in good hands with her

How was your experience with Michael Murray at Northern California Fertility Medical Center?

What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?

Trust him. He will give the best options for success

During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?

Dr Murray was always honest with us but was and is hopeful and genuine. He really cares about everyone he sees

Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.

150iu gonal f for 11 days, 75iu menopur 11 days, ganirelix 5 days, lupron +hcg trigger. Ultrasounds every other day. Aspirin and Gatorade to avoid ohss. We knew we had to do ivf so we skipped strait to that. I was a good responder so we focused on getting follicles to 18mm and avoiding ohss. 27 eggs retrieved, 26 mature, 23 fertilized, 5 day 5/6 blastocysts, PGS tested and frozen. 3 PGS normal. FET after rest month post retrieval (two menses post retrieval before FET to rebalance hormones)

Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)

Courtney is great. She responds quickly and is very information driven and organized. We felt we were in good hands with her

Describe your experience with Northern California Fertility Medical Center.

Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.

We paid 8,000 for meds, 5000 with retrieval and ICSI for cycle and monitoring, and 800 for transfer. Also paid an additional 1000 for labs. Insurance covered some but not all

Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.

We can only transfer one because of my uterine anomaly and the dangers to me and baby if we transferred more than one. Dr Murray explained that PGS testing gives us a great chance of successful eset

Doctor

Michael Murray

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michael Murray Northern California Fertility Medical Center

2017 - 2018, Successful

Age 31 - 32

1 IVF

Income $50K - $99K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Successful

Review of

Michael Murray Northern California Fertility Medical Center

Dr. Michael Murray was very intelligent, knowledgeable and blunt during my consultation and seeing him time to time through my IVF treatment. He was very informative and answered all of my questions as well as treating me with dignity, respect and charisma...My cycle got cancelled 2x before egg retrieval. I was devastated and emotional but the doctors assured me they will change my medications to try again

She [nurse of Northern California FMC] was very knowledgeable and walked me and my husband on how to do the injections and how to mix the medications. She always got back to me in a timely manner and was very compassionate...They always call back in a timely manner and are very informative. They don’t book out far. When I was running late to my appointments from time to time due to traffic, they never cancel and inform the doctor. They’re very understanding.

How was your experience with Michael Murray at Northern California Fertility Medical Center?

Dr. Michael Murray was very intelligent, knowledgeable and blunt during my consultation and seeing him time to time through my IVF treatment. He was very informative and answered all of my questions as well as treating me with dignity, respect and charisma. He assured me his team of doctors will guide me through and do what’s best to reach my goals of being able to conceive.

What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?

You can definitely trust him and his team. They’re just amazing in everything they do. They do what’s best and won’t let you down.

During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?

I was treated with respect, dignity, compassion and patience through my IVF treatment at Northern California Fertility Medical Center by Dr. Michael Murray and his team.

Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.

My cycle got cancelled 2x before egg retrieval. I was devastated and emotional but the doctors assured me they will change my medications to try again. First time it got cancelled was because I had ovulated so when they adjusted 1 of the medications it worked but when they checked my uterine lining it was thin so they had to adjust another medication and 3rd time was successful on everything to mimic my body’s hormones to carry the embryo. I was pregnant with a live birth.

Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney Swanson )

Courtney was awesome. She was very knowledgeable and walked me and my husband on how to do the injections and how to mix the medications. She always got back to me in a timely manner and was very compassionate.

Describe your experience with Northern California Fertility Medical Center.

The clinic is very organized, clean/sanitary and very friendly. There have no weaknesses at all. They always call back in a timely manner and are very informative. They don’t book out far. When I was running late to my appointments from time to time due to traffic, they never cancel and inform the doctor. They’re very understanding.

Describe your experience with your monitoring appointments at Northern California Fertility Medical Center.

Schedule we’re done at a convenience but with certain days they do ultrasounds. I had no trouble making appointments as I also knew it was very important.

Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.

My cost of my IVF treatment was about $25k. That included the cycle fee, medications, acupuncture and other fees I had to pay out for lab/testing.

Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.

Dr. Michael Murray informed me that transferring multiple eggs to have twins was a 5% chance. He recommended a freeze transfer as their studies had showed high success rates. I opted for freeze transfer.

Doctor

Michael Murray

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michael Murray Northern California Fertility Medical Center

2017 - 2018, Unsuccessful

Age 40 - 41

3 IUI

Diminished Ovarian Reserve

Uterine Fibroids

Unexplained

European

Income $100K - $199K

Only Doc Seen

Neutral

Unsuccessful

Review of

Michael Murray Northern California Fertility Medical Center

Dr. Murray Was very compassionate when we didn’t get the results we hoped for. He took the time to go through and understand some other health issues that were specific to me ... I only wish I would have had him during all y checks, felt a little lost with seeing different doctors all the time ...

[Northern California Fertility Med Ctr] Strengths would definitely be the combined knowledge of all the doctors there. Weakness wise I sometimes felt lost in the shuffle and felt like I needed more specialized care at times. . ... Every appointment (check) after my consult with Dr. Murray was done by different doctors. And to be honest they had slightly different ideas on treatment or some were more conservative about going ahead with an IUI cycle. ... Kayla was a great nurse coordinator, she was very responsive to calls and questions. ...

How was your experience with Michael Murray at Northern California Fertility Medical Center?

Dr. Murray was very clear with expectations and hardships we may encounter. I felt he was very knowledgeable. I only wish I would have had him during all y checks, felt a little lost with seeing different doctors all the time

What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?

If you have questions, call (or email) him or ask to have him call you back. I felt like I got lost in the shuffle a couple times with nurses and the other docs that were there for our checks.

During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?

Dr. Murray Was very compassionate when we didn’t get the results we hoped for. He took the time to go through and understand some other health issues that were specific to me

Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.

We did mixed IUi cycles with medication and injections. My first attempt was with clomid (and gonal-f). The clomid which didn’t really work for me so I was switched to a different medication with the gonal- f. I did 4 rounds of medications, but 3 round of the IUI (IUI done 2 days in a row) as I had one round of medication where inoculated early so we could not to the IUi part. I did not become pregnant. Between my 1st and 2nd IUI attempt Dr. Murray removed a polyp from my uterus that they had discovered on the ultrasounds. I also have a chronic illness and the medications exasterbated my other illness.

Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Kayla)

Kayla was a great nurse coordinator, she was very responsive to calls and questions.

Describe your experience with Northern California Fertility Medical Center.

Strengths would definitely be the combined knowledge of all the doctors there. Weakness wise I sometimes felt lost in the shuffle and felt like I needed more specialized care at times. Every appointment (check) after my consult with Dr. Murray was done by different doctors. And to be honest they had slightly different ideas on treatment or some were more conservative about going ahead with an IUI cycle. At times it was a bit frustrating. Because of my chronic illness, I really struggled with the medications I did feel like certain aspects of my illness that could affect fertility weren’t addressed maybe as much as they should have been.

Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.

I think it was about $2600 for each IUI cycle not including the medications which was about $2000 a cycle.

Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.

Dr. Murray was clear that due to my age if I did IVF I should also have the embryos genetically screened and then only one egg implanted at a time.

What specific things went wrong at Northern California Fertility Medical Center?

Provided conflicting information
Failed to consider drug intolerance

Describe the specific things that went wrong at Northern California Fertility Medical Center.

Mostly I just felt like I would get different and sometimes conflicting information from the different doctors. They front staff could be better about updating payment records. Every time I checked in I had to go through a couple people to show that I had already paid for a cycle.

Doctor

Michael Murray

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michael Murray Northern California Fertility Medical Center

2018, Unknown Success

Age 40

1 IVF

Poor Egg Quality

Tubal Blockage

European

Income $50K - $99K

Doctor

2nd of 2 Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

Michael Murray Northern California Fertility Medical Center

From my very fist visit with Dr. Murray, I could tell that he saw me as a person and not just the next patient on his schedule. He takes extra time to answer questions and when he had to tell me the bad news about our cancelled cycle, I felt he was experiencing the pain with us. He made sure that neither my husband or I had further questions before leaving the room. He was very honest about our chances and was forward about changing up the plan for the next cycle.

The receptionists [N. CA Fertility Med Ctr] are wonderful. All of them know us know and were there for us when we had the bad news. One time I called 2 minutes before their phones turned over, and I never felt rushed or that I was putting them out.... Nurse Courtney is FANTASTIC. She has that perfect balance of being compassionate while also being straight forward and to the point. She makes color coded sheets with the drugs on them and checks to be sure we understand each step.

How was your experience with Michael Murray at Northern California Fertility Medical Center?

What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?

For future patients of Dr. Murray, I would tell them to trust in the process and to fully trust that Dr. Murray will make the right recommendations. Also trust that he will be honest about your chances and and not inflate what he tells you just to make you feel better.

During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?

Dr. Murray was involved with both of our IVF cycles. The first time I met him was an appointment to remove the uterine balloon catheter after my hysteroscopy. He introduced himself to me and then apologized for having to hurt me on the first time we met. Removing the balloon catheters can be a bit uncomfortable. I felt right away that he really cared about me as a person and just not the next client. He also did my egg retrieval for my first cycle and unfortunately was the doc to tell me we needed to cancel my last cycle. I was crying and he was very honest yet hopeful about trying again. I feel absolutely comfortable asking him questions. I never feel rushed. I feel very thankful that I have him now looking after my next cycle.

Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.

A different doc set up my last cycle that was cancelled. This next cycle that we are starting now is the low dose Lupron cycle. My ovaries did not respond to the last cycle.

Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)

Nurse Courtney is FANTASTIC. She has that perfect balance of being compassionate while also being straight forward and to the point. She makes color coded sheets with the drugs on them and checks to be sure we understand each step. She always answers my questions and is easy to get in contact with.

Describe your experience with Northern California Fertility Medical Center.

The receptionists are wonderful. All of them know us know and were there for us when we had the bad news. One time I called 2 minutes before their phones turned over, and I never felt rushed or that I was putting them out. Courtney, our nurse, is wonderful. I don't want to go through this now without her! Dr. Murray, Dr. Lovely, and Dr. Doblado have been great to us. The only difficulty at all was when first trying to get our initial consult. It took over a week before anyone returned our call to make our first appointment. It took longer for my husband to get an appointment to be evaluated. Once we have been patients, everything has been wonderful. I have never considered going elsewhere.

Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.

The hysteroscopy was approximately 2k, however the remainder was paid for by our insurance company. That is all the insurance covers. Nothing for IVF. Our first cycle of drugs was approx 5.5k. The second close to 8k. The first IVF cycle was approx 13K and the second was cancelled.

Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.

Unfortunately, we have not reached that point yet.

Doctor

Michael Murray

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michael Murray Northern California Fertility Medical Center

2018, Unknown Success

Age 30

1 IUI

Unexplained

Income $50K - $99K

Nurse or HC Services

2nd of 2 Docs

2 Fertility Medications With Other Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

Sahar Stephens Northern California Fertility Medical Center

Dr Stephens gave us hope after two other doctors had given us discouragement. The diagnosis of unexplained infertility can be very discouraging but she showed us multiple treatment plans and gave us hope.... My husband and I felt like Dr Stephen was very patient and listened to our questions and concerns. She even took the time to explain results from a prior surgery i had had with another surgeon.... We started with a letrozole IUI cycle. We decided to start at the least invasive treatment and then work our way up.

The clinic [NoCa Fert Med Ctr] is always very clean and well kept. They are experts at what they do! From the time I called to schedule our initial consultation I knew I had made the right decision. They were quick to get me on the schedule the receptionist was very professional and able to answer all my questions. This made me feel very comfortable right from the start. The financial coordinators really know what they are doing and are able to quickly discuss coverage with you.

How was your experience with Sahar Stephens at Northern California Fertility Medical Center?

What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?

She take the time to listen unlike most doctors who are watching the clock.

During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?

My husband and I felt like Dr Stephen was very patient and listened to our questions and concerns. She even took the time to explain results from a prior surgery i had had with another surgeon.

Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.

We started with a letrozole IUI cycle. We decided to start at the least invasive treatment and then work our way up. This was what was recommended by Dr Stephens and was the best choice for my husband and I.

Describe your experience with the nursing staff at Northern California Fertility Medical Center.

The nursing staff is always very professional and compassionate. They always take the time to answer questions and make you feel important.

Describe your experience with Northern California Fertility Medical Center.

The clinic is always very clean and well kept. They are experts at what they do! From the time I called to schedule our initial consultation I knew I had made the right decision. They were quick to get me on the schedule the receptionist was very professional and able to answer all my questions. This made me feel very comfortable right from the start. The financial coordinators really know what they are doing and are able to quickly discuss coverage with you. All of the staff are extremely knowledgeable in their profession and make you feel very comfortable. You know your in great hands at the Roseville Norhtern California Fertility Clinic.

Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.

We did a letrozole IUI cycle and are now beginning our journey with IVF. So far with IUI we have spent approx $1500 on one cylce.

Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.

We are just beginning our journey into IVF after and unsuccessful IUI.

Doctor

Sahar Stephens

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sahar Stephens Northern California Fertility Medical Center

2017 - 2018, Unknown Success

Age 38 - 39

1 IVF

Unexplained

European

Income $50K - $99K

2nd of 2 Docs

8 IUI With Other Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

Laurie Lovely Northern California Fertility Medical Center

Dr Lovely was very upfront about expectations and when we didn't get a favorable result with PGS testing, she was helpful with deciding next steps and understanding of our emotions during a tough time.... Dr Lovely has been respectful, knowledgeable and compassionate during the whole process. She took time to answer all our questions and never made us feel like we had to rush out or that we were just another couple to go in and out of the clinic.

This clinic [Northern California Fertility Medical Center] is organized, professional and clean. They have staff to assist through everything, including finances. I met with several doctors through my treatment and was equally happy with them all. I felt like they really cared about us and want for us to succeed.... IVF cycle was $12,500 including ICSI, PGS biopsy and cryopreservation. Another approx. $4000 for medications and we also paid for PGS testing through Igenomix. I'm not sure of the price for PGS.

How was your experience with Laurie Lovely at Northern California Fertility Medical Center?

Dr Lovely has been respectful, knowledgeable and compassionate during the whole process. She took time to answer all our questions and never made us feel like we had to rush out or that we were just another couple to go in and out of the clinic. I would 100% recommend her to other couples with infertility.

What's one piece of advice would you give a prospective patient of Laurie Lovely at Northern California Fertility Medical Center?

Bring all the questions you have, she will be happy to answer them and give advice. She also gave us lots of options for treatment, depending on factors such as age, budget, emotional expenses.

During treatment, were you treated like a number or a human with Laurie Lovely at Northern California Fertility Medical Center?

Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Alyssa Schnorr)

Alyssa was amazing. She had everything organized and she was also a cheerleader through the whole process. She responds to emails promptly and just overall was a huge support.

Describe your experience with Northern California Fertility Medical Center.

This clinic is organized, professional and clean. They have staff to assist through everything, including finances. I met with several doctors through my treatment and was equally happy with them all. I felt like they really cared about us and want for us to succeed.

Describe the costs associated with your care under Laurie Lovely at Northern California Fertility Medical Center.

IVF cycle was $12,500 including ICSI, PGS biopsy and cryopreservation. Another approx. $4000 for medications and we also paid for PGS testing through Igenomix. I'm not sure of the price for PGS.

Describe Laurie Lovely's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.

Dr Lovely advised us that single embryo transfer would be advised in our situation, due to my age and that it's safer for mother and baby to have a singleton pregnancy. She also said she had a patient that put in 2 embryos, one split, so they ended up with triplets, which is even more dangerous.

Doctor

Laurie Lovely

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Laurie Lovely Northern California Fertility Medical Center

2017 - 2018, Unknown Success

Age 36 - 37

3 IUI

1 IVF

Endometriosis

Unexplained

Latinx

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Sahar Stephens Northern California Fertility Medical Center

Dr. Stephens is friendly, honest, trustworthy. She explains the process and procedures in terms I understand. She genuinely wants the best for her patients. She cares about her patients and does all she can to provide the best care while hoping to achieve the best outcome.... We have unexplained infertility so we started with IUI using clomid. My first round didn’t produce as many follicles as she had hoped for so the second IUI she increased my medication. After the second failed IUI, she gave me the option of doing surgery to see if there was anything else going on inside that we were unaware of.

I honestly can’t think of a weakness at this time. They are a very busy clinic [Nor CA Fert Med Ctr] but I never feel rushed. My questions are always answered and I never have to wait long. Sometimes I wish I could see Dr. Stephens a little more regularly, but I have come to know all of the other doctors and they are all just as friendly. I feel comfortable with them all, and they come into my examination room knowing where I’m at in the process and up to date. They all work very well as a team, the doctors, nurses, and staff.

How was your experience with Sahar Stephens at Northern California Fertility Medical Center?

What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?

I’d tell them they are in good hands.

During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?

Dr. Stephens is a great doctor. I’m so happy we found her and the NCFMC facility. She’s always been upfront and honest and showed sympathy and understanding at all times. She explains the procedures and process in terms we can understand and feel comfortable with her.

Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.

We have unexplained infertility so we started with IUI using clomid. My first round didn’t produce as many follicles as she had hoped for so the second IUI she increased my medication. After the second failed IUI, she gave me the option of doing surgery to see if there was anything else going on inside that we were unaware of. I elected for surgery. She found slight endometriosis and a cyst. Those were removed and we tried for a third IUI. The third failed. She informed me I could try for a 4th IUI or go on to IVF. WE elected for IVF at that point. The first round of IVF did not produce as many eggs as we had hoped for. We had 11 in total. My right side didn’t respond as well as she hoped and the two embryos we had remaining Cake back abnormal. We are in the process of our second IVF. This round she has increased my meds in hopes of retrieving more eggs.

Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Jamie Fife)

My Nurse Jamie is great. She explains everything well, returns my calls when I have a question, gives me outlines of dates and medications and instructions. All of the staff at NCFMC is very helpful and friendly.

Describe your experience with Northern California Fertility Medical Center.

I honestly can’t think of a weakness at this time. They are a very busy clinic but I never feel rushed. My questions are always answered and I never have to wait long. Sometimes I wish I could see Dr. Stephens a little more regularly, but I have come to know all of the other doctors and they are all just as friendly. I feel comfortable with them all, and they come into my examination room knowing where I’m at in the process and up to date. They all work very well as a team, the doctors, nurses, and staff.

Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.

I believe the average cost for the IUI process was about $1,100. For IVF, our first round was about 18k-20k. That included all of our appointments, ultrasounds, egg retrieval, genetic testing, and ICSI.

Doctor

Sahar Stephens

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sahar Stephens Northern California Fertility Medical Center

2014 - 2018, Unsuccessful

Age 37 - 41

5 IUI

4 IVF

Unexplained

European

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

Sahar Stephens Northern California Fertility Medical Center

Dr Stephens was always available to answer all questions and concerns I had. She was compassionate during difficult times.... She was available for questions regarding my cycles. I would have preferred to see her more often than other Drs in the clinic, but all doctors kept great notes so there was a good continuity of care. Each time I met with a doctor, they knew what was going on.... Ask questions, and ask to see her as much as possible.

Everyone you encounter in the office [Northern California Fertility Medical Ctr] - receptionist, finance people, nurses, drs, assistants, etc - all are very friendly and take a genuine interest in you.... Once, I had to call the clinic for results a day later than promised (when they were supposed to call me). They were surprised I didn't receive a call and apologetic. They gave me my results shortly after my call.... The nurses were not as fluid as the drs were when assisting patients that were not "assigned" to them

How was your experience with Sahar Stephens at Northern California Fertility Medical Center?

She was available for questions regarding my cycles. I would have preferred to see her more often than other Drs in the clinic, but all doctors kept great notes so there was a good continuity of care. Each time I met with a doctor, they knew what was going on.

What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?

Ask questions, and ask to see her as much as possible.

During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?

Dr Stephens was always available to answer all questions and concerns I had. She was compassionate during difficult times.

Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)

Courtney was able to communicate without through email (my preferred method). This allowed almost all of our conversations to be documented and easy for me to refer back to. She was patient and throuough. Courtney's work days varied, so there would be times where she was not in the office - these times I would see a substitute nurse. The substitute nurse was not always familiar with my case, and I often had to remind them of my treatments. The nurses were not as fluid as the drs were when assisting patients that were not "assigned" to them

Describe your experience with Northern California Fertility Medical Center.

I am fortunate that I have a very flexible schedule, so I can make appointment times work. I can see others having a more challenging time with scheduling if they have a more rigid schedule. Everyone you encounter in the office - receptionist, finance people, nurses, drs, assistants, etc - all are very friendly and take a genuine interest in you.

Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.

We were fortunate that we have insurance to cover a portion of our procedures. Over the last 4 years we have spent approximately $100,000 meds, procedures, etc.

Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.

My embryos were all pgs tested, so we only transferred one at a time. Since I didn't have many "normal" embryos, I was OK with doing a single transfer - it gave me more opportunities for fet and to try to get pregnant

What specific things went wrong at Northern California Fertility Medical Center?

Failed to call with results

Describe the specific things that went wrong at Northern California Fertility Medical Center.

Once, I had to call the clinic for results a day later than promised (when they were supposed to call me). They were surprised I didn't receive a call and apologetic. They gave me my results shortly after my call.

Doctor

Sahar Stephens

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sahar Stephens Northern California Fertility Medical Center

2018, Unknown Success

Age 31

PCOS

Income $50K - $99K

2nd of 2 Docs

2 IUI With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Michael Murray Northern California Fertility Medical Center

At our very first consultation Dr. Murray went through the whole process of IVF during so he personalized it to our specific case. He spent as much time with us as we needed and answered all of our questions. We left feeling excited and hopeful ....Dr. Murray has a gentle spirit and is very knowledgeable. He has great bedside manner and never once made me feel uncomfortable. He always asked if I had any questions and explained things thoroughly.

This clinic [Northern California Fertility Medical Center] is very on top of things. They were great about getting my lab results and keeping me informed on labs results as well as the treatment plan. They spent an hour with my husband and I just going through the financial aspect.... I will be assigned a nurse in the next week. All of the experience I have had with the nursing staff for blood draws and assistance with the water sonogram have been great. Everyone has been friendly and encouraging.

How was your experience with Michael Murray at Northern California Fertility Medical Center?

Dr. Murray has a gentle spirit and is very knowledgeable. He has great bedside manner and never once made me feel uncomfortable. He always asked if I had any questions and explained things thoroughly.

What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?

Don’t be afraid to ask questions.

During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?

Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.

I have not started my IVF treatments yet. Dr. Murray did a water sonogram to make sure my uterus was the right shape, blood work to check my hormones and a DNA test to make sure there isn’t any conditions I could pass along. I have now completed everything I need to do and will start my treatments my next cycle.

Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Waiting to see who my nurse is.)

I will be assigned a nurse in the next week. All of the experience I have had with the nursing staff for blood draws and assistance with the water sonogram have been great. Everyone has been friendly and encouraging. My care coordinator has been very thorough and answered all of my questions in a quick manner.

Describe your experience with Northern California Fertility Medical Center.

This clinic is very on top of things. They were great about getting my lab results and keeping me informed on labs results as well as the treatment plan. They spent an hour with my husband and I just going through the financial aspect.

Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.

$16,000 is what we were estimated for the total out of pocket. Our insurance is paying 50% up until egg retrieval

What specific things went wrong at Northern California Fertility Medical Center?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at Northern California Fertility Medical Center.

A prescription for doxycycline was supposed to be ordered for a test I was having and the pharmacy never received it. However I have had issues with that pharmacy before, so it may have been them.

Doctor

Michael Murray

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michael Murray Northern California Fertility Medical Center

2016 - 2018, Successful

Age 29 - 31

6 IUI

1 IVF

1 Egg Freezing

Anovulation

PCOS

Latinx

Income $50K - $99K

Operations

3rd of 4 Docs

Strongly Recommends

Successful

Review of

Laurie Lovely Northern California Fertility Medical Center

Dr Lovely has always made my husband and I feel very comfortable. She is thorough in explaining all parts of the process from preparation, to possible complications/risks, alternate plans available, and results. We always feel well prepared and informed of what we're doing.... We started with medicated IUI cycles as I have PCOS and we have a slight sperm count the issue. I tried letrozole and clomid but did not respond/ovulate. Dr Lovely then recommend a mixed IUI cycle of letrozole and gonal-f injections, which I did respond to, we tried 5 rounds but we did not concieve. After those IUIs failed it was recommended that we move onto IVF. We are part way through our first IVF cycle and now have frozen emrbros waiting for transfer.

Every time I've gone into the office [NCFMC] everyone from reception to nurses and Dr's my visits have been enjoyable and comfortable. Appointment times are honored and I've never had a long wait. I greatly appreciate that they are open 7 days a week, including holidays.... The staff has always been supportive, communicative and understanding of our journey. I appreciate them all.

How was your experience with Laurie Lovely at Northern California Fertility Medical Center?

What's one piece of advice would you give a prospective patient of Laurie Lovely at Northern California Fertility Medical Center?

Be open and honest with what you're going through, as she's there to help.

During treatment, were you treated like a number or a human with Laurie Lovely at Northern California Fertility Medical Center?

Dr Lovely always takes the time to fully listen, she answers any and all questions, follows up and provides you with the best options for your specific situation.

Describe the protocols Laurie Lovely used in your cycles at Northern California Fertility Medical Center and their degree of success.

We started with medicated IUI cycles as I have PCOS and we have a slight sperm count the issue. I tried letrozole and clomid but did not respond/ovulate. Dr Lovely then recommend a mixed IUI cycle of letrozole and gonal-f injections, which I did respond to, we tried 5 rounds but we did not concieve. After those IUIs failed it was recommended that we move onto IVF. We are part way through our first IVF cycle and now have frozen emrbros waiting for transfer.

Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Dottie/Alyssa)

The staff has always been supportive, communicative and understanding of our journey. I appreciate them all.

Describe your experience with Northern California Fertility Medical Center.

Every time I've gone into the office everyone from reception to nurses and Dr's my visits have been enjoyable and comfortable. Appointment times are honored and I've never had a long wait. I greatly appreciate that they are open 7 days a week, including holidays.

Describe the costs associated with your care under Laurie Lovely at Northern California Fertility Medical Center.

Our insurance covers a portion of our treatments. Then there was our out of pocket fee based on treatment, IUI or IVF, due to NCFMC on or before cycle day 1. Then there were medication fees due to my pharmacy for medications needed for treatment.

Describe Laurie Lovely's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.

All the Dr.'s at NCFMC have encouraged only one embryo transfer at a time. They have been very informative and provided statistics on why this option is preferred, both for my safety and that of our future babies. My husband and I trust their opinions and have agreed to only transfer one at a time.

What specific things went wrong at Northern California Fertility Medical Center?

Lost paperwork

Describe the specific things that went wrong at Northern California Fertility Medical Center.

In the very beginning there was one form my husband had to sign that was misplaced a few times. It didn't result in any treatment issues but it was a bit frustrating with his varying work hours.

Doctor

Laurie Lovely

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Laurie Lovely Northern California Fertility Medical Center

2017 - 2018, Unsuccessful

Age 38 - 39

3 IUI

Male Factor

European

Income $50K - $99K

Only Doc Seen

Doesn't Recommend

Unsuccessful

Review of

Sahar Stephens Northern California Fertility Medical Center

I thought she [Dr. Stephens] was very nice. I wish i was able to see her more often and she was a bigger part of my journey. We had very little interaction... she was technically my dr but didn't do any of my iui"s and i only saw her twice in the five month span... We started the first two rounds with a moderate dose of clomid. Unfortunately it didn't affect my body the way it was supposed to so i did another round of clomid before both of my iuis.

Each iui was about $1200 with my insurance covering a little of the dr visits.....the clinic [Northern CA Fertility Med Ctr] is always clean in the waiting room. i think that they need to work on cleanliness in the back too. I have been in for a lot of ultra sounds and the first two times i was there i got something wet on my feet at the bottom of the table.... my prescriptions were not sent in twice and my iui was canceled without any explanation...

How was your experience with Sahar Stephens at Northern California Fertility Medical Center?

I thought she was very nice. I wish i was able to see her more often and she was a bigger part of my journey. We had very little interaction and i felt very awkward with her when i cried on one visit. I think we were unable to have a connection because of the lack of time between us.

What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?

Make sure to ask for her for every visit.

During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?

Dr. Stephens was very nice but i hated that she was technically my dr but didn't do any of my iui"s and i only saw her twice in the five month span only because i asked for an extra appointment with her. My unhappiness with my experience is mostly with ncfmc not Dr. Stephens.

Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.

We started the first two rounds with a moderate dose of clomid. Unfortunately it didn't affect my body the way it was supposed to so i did another round of clomid before both of my iuis. The third time they doubled the dose of clomid and we tried to see if that made a difference, it did not. My iui was canceled and i went in the next month for a baseline ultrasound. During that visit i was told that i had a cyst on my ovaries and needed to go on birth control for a month. I did that and went back in for another ultrasound. The cyst cleared up and i was able to start injections. The injections worked and we did one more iui that was also unsuccessful.

Describe your experience with the nursing staff at Northern California Fertility Medical Center.

i was very disappointed in the call back time and how prepared she was for our conversation. i thought it was very cold and that wasnt what i was looking for when coming to a fertility clinic. I too cried in front of my nurse and felt a awkward period where she looked uncomfortable about it.

Describe your experience with Northern California Fertility Medical Center.

the clinic is always clean in the waiting room. i think that they need to work on cleanliness in the back too. I have been in for a lot of ultra sounds and the first two times i was there i got something wet on my feet at the bottom of the table. The third time there was a puddle of lube at the end of the table. i am displeased with the call backs too. There have been multiple times when i call and do not hear back within two days.

Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.

Each iui was about $1200 with my insurance covering a little of the dr visits.

What specific things went wrong at Northern California Fertility Medical Center?

Failed to call in prescriptions to pharmacy
Failed to call with results
Failed to order appropriate test
Failed to inform you of changes in protocol
Failed to convey critical information

Describe the specific things that went wrong at Northern California Fertility Medical Center.

my prescriptions were not sent in twice and my iui was canceled without any explanation except that the medicine didn't work so you should talk to your dr and see where to go from here. He then left the room. Results were also given incorrectly and they had to call and tell us after we left that they read them wrong.

Doctor

Sahar Stephens

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sahar Stephens Northern California Fertility Medical Center

2017 - 2018, Unsuccessful

Age 36 - 37

1 IVF

Male Factor

Unexplained

Income $100K - $199K

1st of 2 Docs

Strongly Recommends

Unsuccessful

Review of

Sahar Stephens Northern California Fertility Medical Center

With Dr. Stephens we were not having a discussion on clinical facts, instead we sat down had a very personable conversation while discussing options and facts. She took all the anxiety away and allowed my husband and I to walk away with hopes for a reality of having a baby while managing expectations...We opted to go with PGS due to our ages (Husband 44, I am 37) and after additional discussion with Dr. Stephens looking at all possible pros and cons we chose genetic testing and single embryo transfers for highest percentage of results.

I really liked how they [No Cal Fert Med Ctr] have very specialized professionals to discuss all needs regarding your care and if they don't know the answer they are not afraid to say they don't know, will find out and do call you with the findings....the nursing staff is amazing, super nice and caring. They also are available to answer any and all questions you might have... Dr. Stephens and all the doctors are open and willing to answer every and all questions.

How was your experience with Sahar Stephens at Northern California Fertility Medical Center?

Dr. Stephens and Dr. Murray are the primary providers overseeing my treatments and both are AMAZING. I have felt very comfortable with both and they have walked me through every step along with answering every question I have. I could not have asked for better physicians during this process.

What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?

Relax! Do your research as to better educate yourself about fertility procedures which makes for a better patient, but don't assume you know anything and don't be afraid to ask any questions. Dr. Stephens and all the doctors are open and willing to answer every and all questions.

During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?

Our first visit was one filled with anxiety, you already know you cannot conceive on your own and now you are trying to find out if IVF can be a solution. With Dr. Stephens we were not having a discussion on clinical facts, instead we sat down had a very personable conversation while discussing options and facts. She took all the anxiety away and allowed my husband and I to walk away with hopes for a reality of having a baby while managing expectations.

Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.

Antagonist IVF Cycle all freeze due to PGS - 225 iu Gonal-f for 10 days, 75 iu Menopur for 10 days, Cetrotide 5 days, Ovidrel 10,000. ICSI, PGS. We have male factor infertility and undefined cause for myself. We opted to go with PGS due to our ages (Husband 44, I am 37) and after additional discussion with Dr. Stephens looking at all possible pros and cons we chose genetic testing and single embryo transfers for highest percentage of results.

Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Dottie )

the nursing staff is amazing, super nice and caring. They also are available to answer any and all questions you might have.

Describe your experience with Northern California Fertility Medical Center.

I really liked how they have very specialized professionals to discuss all needs regarding your care and if they don't know the answer they are not afraid to say they don't know, will find out and do call you with the findings.

Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.

I am fortunate and my insurance did cover 50% of IVF treatment, and because we did a frozen transfer due to PGS, the office gave us 50% off the 1st FET. Total out of pocket so far is $14,490.75. Our upcoming 2nd FET will cost $3,900.00

Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.

Since we did PGS it is highly recommended to only transfer one embryo, however, I also wanted the safest possible outcome for myself and our potential baby so I only wanted to do single embryo transfers.

Doctor

Sahar Stephens

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sahar Stephens Northern California Fertility Medical Center

2017 - 2018, Unknown Success

Age 27 - 28

Endometriosis

Income $100K - $199K

Nurse or HC Services

1st of 2 Docs

3 IUI With Other Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

Manuel Doblado Northern California Fertility Medical Center

A lot of the time Dr. Doblado helped me with my need of accommodation. My husband and i both Work a lot and coming in at the drop of a hat was hard. Dr doblado helped accommodate our needs by getting us in later and earlier than the regular clinic would allow. And for that i am greatful.... Every office visit was thorough and he helped me understand fertility treatments because there so confusing and I’m in the medical field! His bedside was awesome, he was compassionate and understanding. Not all families have a 9-5 and some tweaking may be needed to help every lady become a mother.

If i were a new patient [at N CA Fertility Med Ctr-Roseville] i would want to be aware that the providers are on cycles throughout the month. Seeing one provider may not mean you will have a procedure again with them. They rotate to allow coverage of weekends and holidays. Dr doblado only preformed one of the IUI’s and others filled in for him when needed... I first started with 50mg of Clomid and trigger shots called Lupron. We did this for 2 months and unfortunately i only grew 1 follicle each time.

How was your experience with Manuel Doblado at Northern California Fertility Medical Center?

Every office visit was thorough and he helped me understand fertility treatments because there so confusing and I’m in the medical field! His bedside was awesome, he was compassionate and understanding. Not all families have a 9-5 and some tweaking may be needed to help every lady become a mother.

What's one piece of advice would you give a prospective patient of Manuel Doblado at Northern California Fertility Medical Center?

I would suggest to have the patient ask as many questions as possible because there is a lot of big words and names that you might not fully grasp unless you ask what exactly for instance the difference between IUI and IVF is or a compounded medication versus a brand name.

During treatment, were you treated like a number or a human with Manuel Doblado at Northern California Fertility Medical Center?

Describe the protocols Manuel Doblado used in your cycles at Northern California Fertility Medical Center and their degree of success.

I first started with 50mg of Clomid and trigger shots called Lupron. We did this for 2 months and unfortunately i only grew 1 follicle each time. So after the trigger injection we would proceed with the IUI and then wait two weeks. Unfortunately that didn’t result in pregnancy so we increased the Clomid to 100 and still 1 follicle and no Pregnancy. Today we are in the process of IVF And i have just started birth control and will start injections in 3 weeks.

Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)

The medical assistants are a little rough and not very compassionate. I don’t think they understand that we are women on hormones and failed pregnancies and attempts are devastating. I felt like hearded cattle, once i got through the gate of IVF a whole new approach came forth. The nurses are amazing and compassionate. I completely feel at home here.

Describe your experience with Northern California Fertility Medical Center.

If i were a new patient i would want to be aware that the providers are on cycles throughout the month. Seeing one provider may not mean you will have a procedure again with them. They rotate to allow coverage of weekends and holidays. Dr doblado only preformed one of the IUI’s and others filled in for him when needed.

Describe the costs associated with your care under Manuel Doblado at Northern California Fertility Medical Center.

1200 per IUI 13,000 per IVF including meds

Describe Manuel Doblado's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.

I would like to do multiple embryo transfers, but according to Dr. Doblado my chances of just doing one are over 70% accounting for my age. Therefore i believe and trust in him for a positive result with just one.

What specific things went wrong at Northern California Fertility Medical Center?

Provided conflicting information

Describe the specific things that went wrong at Northern California Fertility Medical Center.

One of the medical assistants gave me results that my genetic testing raised a red flag for a disease that was actually negative.

Doctor

Manuel Doblado

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Manuel Doblado Northern California Fertility Medical Center

2014 - 2018, Unknown Success

Age 25 - 29

1 Embryo Freezing (cancer)

Cancer

European

Income $50K - $99K

Only Doc Seen

IVF With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Sahar Stephens Northern California Fertility Medical Center

Each time we see Dr. Stephens, she is very personable and gives us her full attention. She makes a point of getting to know our situation and creating an open discussion of options.... With my situation, there has been a lot of “hurry up and wait” and “wait and see” time periods. Each time we see Dr. Sahar she is patient with all of our questions, and understanding and receptive of our thoughts and/or concerns. She is upfront and honest about our options and the pros/cons to each treatment.

All of the nurses [at N. CA Fertility Medical Center] I’ve interacted with have been kind and caring. They especially took EXCELLENT care of me on the day of my egg retrieval - before, during and after....Of course I wish fertility treatments were more affordable but they do their best to work with you. They are transparent about their services and pricing. There’s no pressure, they provide your treatment options, the success rates, the pros and cons, and they let you decide on the treatment you feel comfortable with.

How was your experience with Sahar Stephens at Northern California Fertility Medical Center?

With my situation, there has been a lot of “hurry up and wait” and “wait and see” time periods. Each time we see Dr. Sahar she is patient with all of our questions, and understanding and receptive of our thoughts and/or concerns. She is upfront and honest about our options and the pros/cons to each treatment.

What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?

Don’t be afraid to ask questions.

During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?

Each time we see Dr. Stephens, she is very personable and gives us her full attention. She makes a point of getting to know our situation and creating an open discussion of options.

Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Sue)

All of the nurses I’ve interacted with have been kind and caring. They especially took EXCELLENT care of me on the day of my egg retrieval - before, during and after.

Describe your experience with Northern California Fertility Medical Center.

No complaints here. My experience has been great each time. Of course I wish fertility treatments were more affordable but they do their best to work with you. They are transparent about their services and pricing. There’s no pressure, they provide your treatment options, the success rates, the pros and cons, and they let you decide on the treatment you feel comfortable with.

Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.

The egg retrieval was around $10,000, each embryo transfer can be up to $5,000 and each IUI cycle can be up to $2,000.

Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.

Dr. Stephens has explicitly stated that she will only do eSET due to the young age of my eggs upon retrieval. I totally understand the reasoning and approach, although, I am of the mind that it would be beneficial financially to increase the chances of a successful transfer with multiple embryo transfer.

Doctor

Sahar Stephens

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sahar Stephens Northern California Fertility Medical Center

2018, Successful

Age 29

1 Fertility Medications

Male Factor

Recurrent Pregnancy Loss

Unexplained

European

Income $50K - $99K

3rd of 3 Docs

2 IUI With Other Docs

IVF With Other Docs

Strongly Recommends

Successful

Review of

Manuel Doblado Northern California Fertility Medical Center

Dr. Doblado has been amazing. He is a younger doctor which means he cares a lot about being up to date on the newest findings and studies. He respected my knowledge and treated my concerns with statistical evidence and reassurance. He is quick to respond with any questions we have....We have so appreciated Dr. Doblado's attention to our unique situation. He has been kind from the start and listened to me when I explained my concerns and went through vast amounts of research with me in order to put me at ease. He has a great bedside manner and was ready to take action as soon as we were.

I think it is important to know that you will see various doctors during your treatment because they are extremely busy! That being said, we have loved everyone we have seen so far and they are all extremely nice. Our nurse is amazing and we always see her which helps personalize our experience. They are very good about returning phone calls so make sure you leave detailed messages!...I cannot describe how amazing Alyssa is. She is on top of everything at all times!

How was your experience with Manuel Doblado at Northern California Fertility Medical Center?

So far Dr. Doblado has been amazing. He is a younger doctor which means he cares a lot about being up to date on the newest findings and studies. He respected my knowledge and treated my concerns with statistical evidence and reassurance. He is quick to respond with any questions we have.

What's one piece of advice would you give a prospective patient of Manuel Doblado at Northern California Fertility Medical Center?

I would say to make sure that you ask any questions you have and don't be shy! He is a wealth of information and understands how difficult this process is.

During treatment, were you treated like a number or a human with Manuel Doblado at Northern California Fertility Medical Center?

We have so appreciated Dr. Doblado's attention to our unique situation. He has been kind from the start and listened to me when I explained my concerns and went through vast amounts of research with me in order to put me at ease. He has a great bedside manner and was ready to take action as soon as we were.

Describe the protocols Manuel Doblado used in your cycles at Northern California Fertility Medical Center and their degree of success.

We are on an antagonist protocol-75 iu of Menopur, 200 iu of Gonal F and then cetrotide will be added along with a lupron/hcg trigger. I have my first scan tomorrow and am hoping for beautiful results! He said that I am young with good eggs so they don't want to risk overstimulating me and having me end up with OHSS.

Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Alyssa)

I cannot describe how amazing Alyssa is. She is on top of everything at all times! She always calls back the same day and if she isn't there I get a call back from her colleague because she checks voicemails from home! She has worked with me on donated meds and with the pharmacies to find the cheapest options possible and was so thorough explaining injections. When I was worried about my low baseline AFC she immediately told me that it was a great number and not to panic before I could even say anything! She can read how I'm feeling and she makes sure my husband and I fully understand what is going on during the process. Seriously she is an actual angel!

Describe your experience with Northern California Fertility Medical Center.

Describe the costs associated with your care under Manuel Doblado at Northern California Fertility Medical Center.

The cycle fee was contracted through my insurance at $4,000, Embryo Cryopreservation is $800, and FET is $3,300.

Describe Manuel Doblado's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.

He is very firm on only transferring one embryo. He showed me a lot of data supporting that twin pregnancies are riskier and for a woman my age there is a good chance that transferring only one will work.

Doctor

Manuel Doblado

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Manuel Doblado Northern California Fertility Medical Center

2017 - 2018, Unknown Success

Age 35 - 36

1 IVF

Unexplained

European

Income $100K - $199K

Operations

1st of 2 Docs

2 IUI With Other Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

Michael Murray Northern California Fertility Medical Center

Dr. Murray is a trustworthy, intelligent doctor. I felt confident in his understanding of our genetic issue and his protocol recommendation. He was open to all our questions and didn't make us feel bad for asking simple questions. He was also great at getting deeper into details when we asked more scientific questions....Due to my genetic condition, we wanted to get as many eggs retrieved as possible without overstimulating.

The people who draw blood [No Cal Fert Med Ctr] need more training....going to this clinic every other day to get monitoring labs done during a cycle is no fun when they stick me multiple times...Courtney isn't a bubbly/exciting personality, but she knows what she's doing and is helpful when you need it....I have no insurance coverage and fees are about $12250 which includes a cash discount.... Dr. Murray is a trustworthy, intelligent doctor.

How was your experience with Michael Murray at Northern California Fertility Medical Center?

Dr. Murray is a trustworthy, intelligent doctor. I felt confident in his understanding of our genetic issue and his protocol recommendation. He was open to all our questions and didn't make us feel bad for asking simple questions. He was also great at getting deeper into details when we asked more scientific questions. He's compassionate and caring even though he may come off a little dry at first.

What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?

Don't be afraid to ask questions- he'll give you answers

During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?

He's a somewhat dry personality, but he treated us respectfully and thoughtfully answered all our questions

Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.

Due to my genetic condition, we wanted to get as many eggs retrieved as possible without overstimulating. My prep cycle consisted of 19 days of birth control pills. Stim protocol started with 300IU Gonal-F and 75IU menopur at night for 5 days. on 6th day, menopur was doubled to 150IU. Continued for 11 days. Days 6-11 did Cetrotide in a.m.. Leoprolide and HCG triggers. Retreived 11 eggs (had hoped for 15+ based on prelim scans from month earlier). 10 were mature, 6 fertilized, 4 were sent for PGS. 3 came back abnormal but not due to the same chromosomes in my translocation, and 4th embryo is unknown so it may get retested after our next IVF cycle depending on those results.

Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)

Courtney isn't a bubbly/exciting personality, but she knows what she's doing and is helpful when you need it. If you're looking for a cheerleader nurse, she's probably not the one for you.

Describe your experience with Northern California Fertility Medical Center.

The people who draw blood need more training. I know I'm not an easy stick, but when I go to Quest Labs, they have no trouble. So going to this clinic every other day to get monitoring labs done during a cycle is no fun when they stick me multiple times, make me chug water, use heat compresses, rub my skin VERY hard, dig around in my wrists for veins, and still can't get it.

Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.

For my first cycle, I had partial insurance coverage, so my clinic fees were about $7500. For the 2nd cycle I'm starting now, I have no insurance coverage and fees are about $12250 which includes a cash discount.

Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.

N/A so far

Doctor

Michael Murray

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michael Murray Northern California Fertility Medical Center

2018, Unknown Success

Age 33

Male Factor

European

Income $100K - $199K

Consultant

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Laurie Lovely Northern California Fertility Medical Center

Dr. Lovely knew the background and challenges my husband and I were facing and spoke to us like friends. She catered our consult to exactly our situation and made us feel like individuals she truly cared about.... Dr. Lovely is incredibly smart, kind, and has a warm bedside manner. I was so nervous I was going to burst j to tears at some point during our consult but she made me feel comfortable and confident in our future outcome.

I chose NCFMC because of the convenient location and their reviews. I have been impressed with their success rates and the organization of the Clinic. Each new patient gets a patient portal where all results and documents are stored and we have had open communication with our doctors and nurses as we complete all of our prerequisites before starting our cycle.... Cash pay prices have been: $225 for a consult and exam, $199 per person for genetic screening

How was your experience with Laurie Lovely at Northern California Fertility Medical Center?

Dr. Lovely is incredibly smart, kind, and has a warm bedside manner. I was so nervous I was going to burst j to tears at some point during our consult but she made me feel comfortable and confident in our future outcome.

What's one piece of advice would you give a prospective patient of Laurie Lovely at Northern California Fertility Medical Center?

Schedule your consult ASAP because there can be a bit of a wait for new patients. Nothing with IVF happens quickly so knowing that up front can help curb frustration.

During treatment, were you treated like a number or a human with Laurie Lovely at Northern California Fertility Medical Center?

Describe the protocols Laurie Lovely used in your cycles at Northern California Fertility Medical Center and their degree of success.

N/A consult and exam only.

Describe your experience with the nursing staff at Northern California Fertility Medical Center.

The nursing staff has been great. The clinic is a busy place and as a new patient who has not started an IVF cycle yet, I understand I am not the highest priority but the nurses always responded to my questions or emails in a timely fashion.

Describe your experience with Northern California Fertility Medical Center.

Describe the costs associated with your care under Laurie Lovely at Northern California Fertility Medical Center.

Cash pay prices have been: $225 for a consult and exam, $199 per person for genetic screening for myself and my husband. $300 for initial blood work needed before starting IVF.

Describe Laurie Lovely's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.

Dr. Laurie typically only transfers one embryo which made me feel very comfortable. I didn’t want to feel pressured to transfer multiple and was happy that her typical process was in line with what my husband and I also hoped for.

Doctor

Laurie Lovely

Humanity

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Laurie Lovely Northern California Fertility Medical Center

2016 - 2018, Successful

Age 29 - 31

2 IUI

Tubal Blockage

European

Income $0 - $49K

2nd of 5 Docs

5 IUI With Other Docs

Donor Sperm

LGBTQ+

Strongly Recommends

Successful

Review of

Michael Murray Northern California Fertility Medical Center

Dr Murray was the dr on duty when we went in for our iui that resulted in our beautiful daughter. After 6 months we decided we wanted to try for baby number 2 and went back to see him. He ordered the right test and gave us a plan. After our HSG we were informed by him through a phone call that one of my tubes are closed before my daughter both were open. So because of a infection during labor caused it to close. I was devastated but he reassured me it will happen still it might take some time and he will make some adjustments to the cycles medicine to help out. He is a really caring man

This clinic [No Cal Fert Med Ctr] is very professional and clean. The place has very sweet staff in the front and always make sure no one else can hear your conversations. They are very prompt and fast to get you in and going...They [nurses] were very prompt with responses...We were self pay so when it was letrazole it was pay as you go so it was like 1400 and when we switched to injectables it was a global fee of 1900 plus medication

How was your experience with Michael Murray at Northern California Fertility Medical Center?

What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?

Go in with a open mind and expect nothing but the best advise and information.

During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?

I felt like a human with dr Murray. He is compassionate and understanding. Very truthful but sweet at the same time. He knows we all are there for the same reason to have a baby and he wants to try to make it possible

Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.

For our daughter it was letrazole 2.5 mg for 5 days and entrace after. Progesterone after iui. Ttc#2 I was started one 2.5 letrazole and then second one upped to 5mg the third to 10mg and the fourth injectables with clomid 100mg final-f 150mg and same for 5th and 6th

Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Yes Kayla )

They were very prompt with responses

Describe your experience with Northern California Fertility Medical Center.

This clinic is very professional and clean. The place has very sweet staff in the front and always make sure no one else can hear your conversations. They are very prompt and fast to get you in and going

Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.

We were self pay so when it was letrazole it was pay as you go so it was like 1400 and when we switched to injectables it was a global fee of 1900 plus medication

Doctor

Michael Murray

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michael Murray Northern California Fertility Medical Center

2018, Unsuccessful

Age 32

Male Factor

Latinx

Income $50K - $99K

Only Doc Seen

Fertility Medications With Other Docs

Strongly Recommends

Unsuccessful

Review of

John Gould Northern California Fertility Medical Center

Dr. Gould treated us like if we were family. He was understanding and caring about our situation....He showed sympathy in our situation and we are going through. From the beginning he was honest about what the outcome could be if my husbands semen analysis came back low. As soon as the results came back he contacted us right away and gave us a full detailed explanation. As of right now we have to do IVF.

The clinic [Northern California Fertility Med Ctr] is amazing. They are very clean and when you walk into the clinic it looks like a home. They have couches to sit on and magazines to read. As a new patient it is amazing how they treat you and hear you out.... I didn’t really talk to the nurses. Every time I would call them they don’t answer and so when I would leave voicemails they don’t call back. Even when I emailed them it takes forever for someone to respond back.

How was your experience with John Gould at Northern California Fertility Medical Center?

When we first seen Dr.Gould we didn’t know what to expect. He was so friendly and caring. He showed sympathy in our situation and we are going through. From the beginning he was honest about what the outcome could be if my husbands semen analysis came back low. As soon as the results came back he contacted us right away and gave us a full detailed explanation. As of right now we have to do IVF. We were told that things might change after the second analysis is done but they cannot guarantee it.

What's one piece of advice would you give a prospective patient of John Gould at Northern California Fertility Medical Center?

Always stay positive because there is a light under the tunnel.

During treatment, were you treated like a number or a human with John Gould at Northern California Fertility Medical Center?

Dr. Gould treated us like if we were family. He was understanding and caring about our situation.

Describe the protocols John Gould used in your cycles at Northern California Fertility Medical Center and their degree of success.

Dr. Gould has not used treatment on us. He told us that because my husbands lab work came back good he cannot prescribe him anything and the only option for us is IVF treatment. He could not explain why my husband is producing low sperm and said that’s just the way his body is functioning. We cannot afford IVF and all I can do is pray for a miracle and win this IVF treatment.

Describe your experience with the nursing staff at Northern California Fertility Medical Center.

I didn’t really talk to the nurses. Every time I would call them they don’t answer and so when I would leave voicemails they don’t call back. Even when I emailed them it takes forever for someone to respond back.

Describe your experience with Northern California Fertility Medical Center.

The clinic is amazing. They are very clean and when you walk into the clinic it looks like a home. They have couches to sit on and magazines to read. As a new patient it is amazing how they treat you and hear you out. They go over everything with you and tell you what to expect as far as needing IUI or IVF.

Describe the costs associated with your care under John Gould at Northern California Fertility Medical Center.

For my initial visit with Dr.Lovely I paid $112 and when my husband seen Dr.Gould he paid $87. The semen analysis was roughly around $12 dollars and for the repeat analysis it will be $50 dollars. IVF treatment will be $13,000 out of pocket but we don’t have that yet so we are unable to do it. I really hope that we are selected for the IVF giveaway

Doctor

John Gould

Humanity

Communication

Frequency Seen

Compassion

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

John Gould Northern California Fertility Medical Center

2016 - 2018, Successful

Age 26 - 28

3 Fertility Medications

Male Factor

European

Income $50K - $99K

Operations

2nd of 3 Docs

2 IUI With Other Docs

1 IVF With Other Docs

Strongly Recommends

Successful

Review of

John Gould Northern California Fertility Medical Center

Dr Gould is great about having open and honest conversations with you about male factor infertility and what can be done about it... he has been very responsive and candid about outcomes from various SAs I have taken and what our probabilities were for success. I have very much appreciated my care under him.... He worked in tandem with my wife's doctors as well to devise plans moving forward... Always calls with results the second he has them whether it be on weekends etc.

The nurses [No Cal Fert Med Ctr] have always been very nice and compassionate with every interaction... Strengths: Excellent team and facility. Doctors are Nurses are all very highly reviewed and know what they are doing. Weaknesses: At the beginning, we were off-put feeling like we were "just a number" with the clinic. However, I do not believe we accurately judged them at the beginning and they are just very busy with countless patients coming in each day.

How was your experience with John Gould at Northern California Fertility Medical Center?

Very knowledgeable and responsive. Always calls with results the second he has them whether it be on weekends etc. I have always felt like a priority and not just a number. He has always made my wife and I feel very comfortable especially in the awkward field to talk about such as infertility.

What's one piece of advice would you give a prospective patient of John Gould at Northern California Fertility Medical Center?

Be prepared for a lot of hypothetical answers to situations. If you are a borderline male factor, such as myself, medical science has only come so far in this field so there aren't definite answers to being able to improve certain aspects of your semen.

During treatment, were you treated like a number or a human with John Gould at Northern California Fertility Medical Center?

Dr Gould is great about having open and honest conversations with you about male factor infertility and what can be done about it (not much a lot of the time). However, he has been very responsive and candid about outcomes from various SAs I have taken and what our probabilities were for success. I have very much appreciated my care under him.

Describe the protocols John Gould used in your cycles at Northern California Fertility Medical Center and their degree of success.

He worked in tandem with my wife's doctors as well to devise plans moving forward including repeat SAs for myself, trying different things to see if numbers improved. He suggested IUI as a good course of action for us as well. Unfortunately, after two failed rounds of IUI, we decided to move onto IVF.

Describe your experience with the nursing staff at Northern California Fertility Medical Center.

The nurses have always been very nice and compassionate with every interaction (especially the awkward ones of coming in for a SA).

Describe your experience with Northern California Fertility Medical Center.

Strengths: Excellent team and facility. Doctors are Nurses are all very highly reviewed and know what they are doing. Weaknesses: At the beginning, we were off-put feeling like we were "just a number" with the clinic. However, I do not believe we accurately judged them at the beginning and they are just very busy with countless patients coming in each day.

Describe the costs associated with your care under John Gould at Northern California Fertility Medical Center.

Standard and in line with my insurance costs for seeing a specialist

Describe John Gould's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.

No comments were made

Doctor

John Gould

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

John Gould Northern California Fertility Medical Center

2017, Successful

Age 21

PCOS

Tubal Blockage

Latinx

Income $50K - $99K

3rd of 3 Docs

1 Fertility Medications With Other Docs

Strongly Recommends

Successful

Review of

Laurie Lovely Northern California Fertility Medical Center

She [Dr. Lovely] made me feel like a human because she treated me like a friend and she also gave me the bad news in a very great way...she never made me feel bad or she never made me feel that I couldn't do it...she always had very much faith in me and I feel so grateful for her...she was so much help and I know she tried very hard for me and my husband to get the loan...She had me go get an hsg and that's when it showed that I had one blocked tube and when we found that out she gave me some fertility medicine to make me ovulate...and she was hoping for me to get an IUI but never really got to it so now I am just waiting to actually have enough money to get one

The nursing staff [at Northern California Fertility Medical Center] was very good and they always showed very good compassion and every time I had a question they would contact me within an hour and always have the answer for me...I wouldn't really say that the clinic had any weaknesses because they are a very good Clinic and they care very much about their patients the good thing about them is that they make you feel really good about yourself and then make you feel like you can do it and they make you also feel like a baby will come your way

How was your experience with Laurie Lovely at Northern California Fertility Medical Center?

I just feel like if I would had the money I would have been able to get pregnant she was so much help and I know she tried very hard for me and my husband to get the loan but you need very good credit to get the loan and our credit isn't so great but I just know that if I would have gotten it she would have got me what I wanted

What's one piece of advice would you give a prospective patient of Laurie Lovely at Northern California Fertility Medical Center?

I highly recommend you see doctor lovely only because she will make you feel at home and she will make you feel like anything is possible if you just try hard enough

During treatment, were you treated like a number or a human with Laurie Lovely at Northern California Fertility Medical Center?

She made me feel like a human because she treated me like a friend and she also gave me the bad news in a very great way she never made me feel bad or she never made me feel that I couldn't do it she always had very much faith in me and I feel so grateful for her

Describe the protocols Laurie Lovely used in your cycles at Northern California Fertility Medical Center and their degree of success.

She had me go get an hsg and that's when it showed that I had one blocked tube and when we found that out she gave me some fertility medicine to make me ovulate and she was hoping for me to get an IUI but never really got to it so now I am just waiting to actually have enough money to get one

Describe your experience with the nursing staff at Northern California Fertility Medical Center.

The nursing staff was very good and they always showed very good compassion and every time I had a question they would contact me within an hour and always have the answer for me

Describe your experience with Northern California Fertility Medical Center.

I wouldn't really say that the clinic had any weaknesses because they are a very good Clinic and they care very much about their patients the good thing about them is that they make you feel really good about yourself and then make you feel like you can do it and they make you also feel like a baby will come your way

Describe the costs associated with your care under Laurie Lovely at Northern California Fertility Medical Center.

I did have to pay $80 per visit but it was only because I didn't have any insurance besides medical and Medicaid does not cover fertility treatment but other than that my spouse did have insurance so his covered most of his appointments but other than that it was all worth paying

Describe Laurie Lovely's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.

We never really bought it up in our conversations

Doctor

Laurie Lovely

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Laurie Lovely Northern California Fertility Medical Center

2017, Unsuccessful

Age 36

3 IUI

1 IVF

Male Factor

Income $100K - $199K

Teacher

1st of 2 Docs

2 IUI With Other Docs

Doesn't Recommend

Unsuccessful

Review of

Sahar Stephens Northern California Fertility Medical Center

Very compassionate doctor... I was happy with her [Dr. Stephens] as an informative doctor just disappointed in the outcome... it would be nice to see more of the doctor who is handling your specific case....Hormone levels where very high through my injection process resulting in not being able to be given the proper dose of hcg which could have effected the eggg quality and possibly why so many did not get to blast. Ended up switching from a fresh transfer to a freeze all because of high hormone levels.

Their [No Cal Fert Med Ctr] front desk in the past has always felt very cold and business like, but they have recently got new front deak employees who are much more pleasant and welcoming. Sometimes in general you feel like a body just being pushed through the line based on you see so many different doctors while going theough the iui and ivf process....Some of the sperm count numbers would come back different on the day of iui in comparison to what it said on the patient portal. Maybe it was lack of communication in interpreting those results but sometimes we were left comfused as to what the actual count was

How was your experience with Sahar Stephens at Northern California Fertility Medical Center?

Very compassionate doctor. Since she was the only one i went through for our ivf i can not really compare how good or bad she was because i have nothing as far as other doctors to compare her to. I was happy with her as an informative doctor just disappointed in the outcome

What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?

Go over all different sinerios that could arise while going theough hormone injections

During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?

She was very nurtouring when talking and i felt that she was very real with the process.

Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.

Tried 2 iui’s with clomid, forst was very low dose, second was a normal dose from talking to orher wmen. Both iui’s unsuccessful. Then moved on to ivf. Hormone levels where very high through my injection process resulting in not being able to be given the proper dose of hcg which could have effected the eggg quality and possibly why so many did not get to blast. Ended up switching from a fresh transfer to a freeze all because of high hormone levels. Tranfered two eggs both in which neither of them took.

Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney Swanson)

My nurse coordinator was grat. She always resoonded very quickly to my questions both through phone and email, and i felt very comfortable with her

Describe your experience with Northern California Fertility Medical Center.

Their front desk in the past has always felt very cold and business like, but they have recently got new front deak employees who are much more pleasant and welcoming. Sometimes in general you feel like a body just being pushed through the line based on you see so many different doctors while going theough the iui and ivf process. I understand the time urgency with these procedures bit it would be nice to see more of the doctor who is handling your specific case.

Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.

Insurance covered 50% of iui’s so we paid about 1,000 for two consecutive iuis. Ivf was around 12,000 for egg retrieval and transfer plus an additional 800 for having to change to a freeze all. None of the hormones where covered and that was an additional 4,000

What specific things went wrong at Northern California Fertility Medical Center?

Provided conflicting information

Describe the specific things that went wrong at Northern California Fertility Medical Center.

Some of the sperm count numbers would come back different on the day of iui in comparison to what it said on the patient portal. Maybe it was lack of communication in interpreting those results but sometimes we were left comfused as to what the actual count was

Doctor

Sahar Stephens

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sahar Stephens Northern California Fertility Medical Center

2017, Unsuccessful

Age 42

1 Fertility Medications

Unexplained

European

Income $100K - $199K

Marketer or PR

4th of 4 Docs

1 IUI With Other Docs

3 IVF With Other Docs

Strongly Recommends

Unsuccessful

Review of

Michael Murray Northern California Fertility Medical Center

My favorite thing about Dr. Murray is that he didn't brush off our questions about various treatment options. Instead, he brought up various research, printed it out and highlighted areas that addressed our questions, which I appreciated. Additionally, he was very upfront about our options and still worked with us for a final cycle using my eggs eventhough it likely wasn't going to be successful. Afterwards (and before), he gently yet candidly had a conversation with us regarding donor eggs vs. adoption vs. my eggs.

The office [No Cal Fert Med Ctr] is old and the surgical area in particular could use some updating. It was very crowded and I felt this area didn't have a done of privacy. The privacy aspect doesn't apply to the rest of the clinic. The finance person is responsive, which I haven't responded at other clinics. The doctors rotate so you likely won't see your doctor at every appointment....Dottie is amazing! Responsive, accommodating, and is the only nurse I want to work with at this clinic.

How was your experience with Michael Murray at Northern California Fertility Medical Center?

What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?

Come prepared with your questions and be open to challenging him; he responds well and addresses your concerns in a thoughtful manner.

During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?

Dr. Murray and his office were very responsive and also accommodating to our situation. We had to drive ~2 hours to see them and they adjusted our appointment times to work with our schedules, which we appreciated. He was also very realistic with expectations and took time to answer all of our questions.

Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.

I get my protocol confused with other cycles but the plan was to use ICSI and skip PGS testing. Dr. Murray (and team) adjusted my protocol as I did not respond and we ended up cancelling the transfer.

Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Dottie)

Dottie is amazing! Responsive, accommodating, and is the only nurse I want to work with at this clinic.

Describe your experience with Northern California Fertility Medical Center.

The office is old and the surgical area in particular could use some updating. It was very crowded and I felt this area didn't have a done of privacy. The privacy aspect doesn't apply to the rest of the clinic. The finance person is responsive, which I haven't responded at other clinics. The doctors rotate so you likely won't see your doctor at every appointment.

Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.

Insurance picked up some costs, I believe it was ~$15k without insurance

Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.

At my age (40+) he seemed open to a multiple embryo transfer

What specific things went wrong at Northern California Fertility Medical Center?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at Northern California Fertility Medical Center.

One of my meds didn't show up in a shipment. I'm unsure if this was an issue with the clinic or the pharmacy.

Doctor

Michael Murray

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michael Murray Northern California Fertility Medical Center

2016 - 2017, Unsuccessful

Age 40 - 41

1 IVF

Diminished Ovarian Reserve

Unexplained

Income $50K - $99K

2nd of 2 Docs

7 IUI With Other Docs

Donor Sperm

Strongly Recommends

Unsuccessful

Review of

Laurie Lovely Northern California Fertility Medical Center

Dr. Lovely is very honest in her opinion of your individual situation I believe. She is very compassionate to the struggle and emotional toll treatment takes on you during treatment. She is very encouraging and informative...Dr. Lovely gave me two plans to decide on. One plan was using my own eggs with that plan we were to remove my eggs now due to my age and my low AMH number. ..

Because of the structure of the facility you see which every doctor is on duty for that days schedule. I would have liked to seen my assigned doctor more during the ultra sounds and check ups. But overall the staff if very pleasant and helpful...I selected financing through ARC there was a set price for the treatment plan with NCFMC it was very detailed and easy to understand...The nursing staff was very compassionate and kind

How was your experience with Laurie Lovely at Northern California Fertility Medical Center?

Dr. Lovely is very honest in her opinion of your individual situation I believe. She is very compassionate to the struggle and emotional toll treatment takes on you during treatment. She is very encouraging and informative. I original saw Dr. Lovely for a consultation when she was at California IVF and when I decided to proceed with IVF away from Kaiser I specifically decided to go to NCFMC to be seen by Dr. Lovely. She was also recommended by my treating doctor at Kaiser.

What's one piece of advice would you give a prospective patient of Laurie Lovely at Northern California Fertility Medical Center?

Listen and trust in her guidance.

During treatment, were you treated like a number or a human with Laurie Lovely at Northern California Fertility Medical Center?

Dr. Lovely is very personable. She gives you the information in a way that makes it easier to understand and handle. She is very supportive and encouraging.

Describe the protocols Laurie Lovely used in your cycles at Northern California Fertility Medical Center and their degree of success.

Dr. Lovely gave me two plans to decide on. One plan was using my own eggs with that plan we were to remove my eggs now due to my age and my low AMH number. Then we would freeze the embryo's and have them PGS tested. She wanted me to lose some weight that I had gained from treatment I had received at Kaiser for polyps on my Uterus. When I was given the all clear by Kaiser we proceeded with IVF treatment. I was give the maximum dosage of medicine due to my poor response during my IUI treatments with Kaiser. Unfortunately I did not respond well, while we thought there were possibly 7 good follicles they were only able to retrieve 3 eggs. One egg wasn't mature, one didn't fertilize. The third egg looked beautiful on the 5th day, but unfortunately during the PGS testing we discovered it had to many chromosomes and would not produce a baby. I'll be meeting with Dr. Lovely for my follow appointment to discuss using an Egg Donor.

Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Alyssa )

The nursing staff was very compassionate and kind

Describe your experience with Northern California Fertility Medical Center.

Describe the costs associated with your care under Laurie Lovely at Northern California Fertility Medical Center.

I selected financing through ARC there was a set price for the treatment plan with NCFMC it was very detailed and easy to understand. The cost including medication was $20k the only cost I had to pay outside of that was for the sperm and PGS testing which was $3800 together.

Describe Laurie Lovely's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.

I don't have any comments on this section because I did not get this far. However. Dr. Lovely and I did discuss that if I had multiple embryos that made it past the PGS testing we would only transfer a single embryo because it would have a higher chance of being successful. I was in agreement with that because I know that twins poses a much higher risk.

Doctor

Laurie Lovely

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Laurie Lovely Northern California Fertility Medical Center

2015 - 2017, Successful

Age 33 - 35

1 Egg Freezing

1 Embryo Freezing

PCOS

European

Income $100K - $199K

Nurse or HC Services

Only Doc Seen

IVF With Other Docs

Strongly Recommends

Successful

Review of

Michael Murray Northern California Fertility Medical Center

I'm overweight and he [Dr. Murray] was never pushy with me about losing "x" amount of pounds- just encouraged me to be healthy for a better clinical outcome. When another doctor was scheduled to do my embryo transfer, I asked him to do it instead (since he was my primary) and he happily adjusted his schedule...He is very knowledgeable but can explain things in layman's terms. He really spent time with me and my husband in reviewing treatment options. He was on top of ordering labs, making sure prescriptions were ready, etc.

They [Northern California Fertility Medical Center] can get busy and sometimes run behind, but they are good about letting you know if they are running late (so you can reschedule if you want). The online portal is great to use as well....Around $25,000 for egg retrieval, sperm retrieval, IVF with ICSI...Dottie [nurse] was great! She returns calls quickly, can confidently tell me the details of my protocols, and communicates well with my doctor.

How was your experience with Michael Murray at Northern California Fertility Medical Center?

He is very knowledgeable but can explain things in layman's terms. He really spent time with me and my husband in reviewing treatment options. He was on top of ordering labs, making sure prescriptions were ready, etc. I'm overweight and he was never pushy with me about losing "x" amount of pounds- just encouraged me to be healthy for a better clinical outcome. When another doctor was scheduled to do my embryo transfer, I asked him to do it instead (since he was my primary) and he happily adjusted his schedule.

What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?

Bring all your questions and don't be afraid to ask anything. I'm sure he's heard it all- he has a ton of experience.

During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?

He is very warm and caring. He spoke to me like a real person (not a number), and remembered details about my treatment and personal life. I felt that he had my best interest at heart.

Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.

I can't recall specific medications. But we decided to do a "freeze all" egg retrieval since I have PCOS, and he thought we would have better success with waiting a few months after retrieval for embryo transfer. He was right! My body needed that break!

Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Dottie)

Dottie was great! She returns calls quickly, can confidently tell me the details of my protocols, and communicates well with my doctor.

Describe your experience with Northern California Fertility Medical Center.

They can get busy and sometimes run behind, but they are good about letting you know if they are running late (so you can reschedule if you want). The online portal is great to use as well.

Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.

Around $25,000 for egg retrieval, sperm retrieval, IVF with ICSI

Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.

He wanted a successful cycle and encouraged me to transfer 2 embryos (as he said, to help get to our end goal). One embryo took and I had a successful singleton pregnancy.

Doctor

Michael Murray

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northern California Fertility Medical Center

Roseville (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Michael Murray Northern California Fertility Medical Center

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Northern California Fertility Medical Center

5 doctors work here

CDC Success Rates

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This clinic has 1 office
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175 patient reviews

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Learn from top medical experts

Northern California Fertility Medical Center

5 doctors work here

CDC Success Rates

Available Resources

This clinic has 1 officeVisit clinic website

175 patient reviews

Learn from top medical experts

This clinic has 1 office
Visit clinic website