Northern California Fertility Medical Center

5 doctors work here

Rated 9.3
Strongly recommend: 80%Neutral: 17%Don't recommend: 3%9.3
80% strongly recommend
175 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
9.4
9.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.2
8.2
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.1
9.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
8.4
8.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,180
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Sacramento
4320 Auburn Blvd
Sacramento, CA 95841

175 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Unknown Success
NPS
10
NPS
10
Age 34 - 38
2 IVF
Male Factor
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Stephens is an excellent doc. She listens to what your goal is as a family and provides options, makes recommendations for treatment. She’s performed two surgeries on me as well. Both went extremely well and I always felt I was in the best hands. ... The docs consult with each other as needed to insure they are providing the best care possible to their patients. ... Dr Stephens and all my nurses [NCFMC] have always listened to all of my concerns and answered questions as best they could (sometimes the answer is just unknown with infertility).
Everyone at NCFMC is so kind and compassionate. ... They are open everyday to support their patients. They have an excellent team of doctors, embryologists and nurses. ... They also work hard to stay up to date on new developments in infertility treatment. ... The docs consult with each other as needed to insure they are providing the best care possible to their patients. ... They will transfer 2 if it’s something you feel strongly about
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
Dr Stephens is an excellent doc. She listens to what your goal is as a family and provides options, makes recommendations for treatment. She’s performed two surgeries on me as well. Both went extremely well and I always felt I was in the best hands.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
As with any trip to a doc for a consult, come prepared with questions so you can get the most out of your appt.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Everyone at NCFMC is so kind and compassionate. Dr Stephens and all my nurses have always listened to all of my concerns and answered questions as best they could (sometimes the answer is just unknown with infertility). I’ve always felt they truly want to see my family grow and are always rooting us on through our challenges.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
We started with a diagnosis of RPL and MFI. We opted to skip IUI and go straight to IVF w/ PGS to increase our odds of a successful pregnancy. Ovarian reserve is good so we started with a standard antagonist cycle. Monitored every other day, bumped up my Gonal-F once. Good results at egg collection, 3 5day blasts all aneuploid. Second round discussed donor egg option, but said we could try again with my eggs as well. 3 months of recommended vitamin protocol (D3, CoQ10, DHEA). Stopped DHEA because of its effects on me. Second retrieval antagonist cycle with higher Follistim to start. Better egg numbers, 6 5day embryos, 3 euploid girls! First transfer diagnosed ectopic (my second after a ruptured ectopic). Opted to have last tube removed in preparation for second transfer. Second transfer negative results. Both transfers were low medicated with trigger to induce more of my own progesterone due to multiple follicles and to encourage a good lining. Progesterone supplementation was added as well.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Dottie and Wendy )
I’ve had the best experiences with the nursing staff. They are all kind and helpful. I always get a return call same day when I have a question and have never had someone treat my questions like they were silly. I’ve gotten to know the staff well in our years of treatment and know they genuinely care about us and are hopeful we will be successful soon!
Describe your experience with Northern California Fertility Medical Center.
I can’t really say anything negative about this clinic. They are open everyday to support their patients. They have an excellent team of doctors, embryologists and nurses. The docs consult with each other as needed to insure they are providing the best care possible to their patients. They also work hard to stay up to date on new developments in infertility treatment. We travel 3 hours one way to see them and continue to go there even though we’re now closer to another clinic.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
Last IVF freeze all cycle 2018 $12,250 with ICSI and biopsy for PGS. Meds $3,500 (high protocol). PGS $1,200. FET1 discounted 50% $1,650. Cash pricing.
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
eSET is recommended by our clinic for all PGS embryos due to the increased risks associated with twin pregnancies. They will transfer 2 if it’s something you feel strongly about (it was an option for us with RPL and our history). We have opted for an eSET each time.
10
Doctor
Sahar Stephens
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2019, Successful
NPS
10
NPS
10
Age 32 - 34
3 IVF
3 Egg Freezing
Poor Egg Quality
Unexplained
Income $50K - $99K
Accountant
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
My experience has Been so good with dr Murray. ... But after every cycle he has a new plan of medications/genetic testing/ and even try triggering one day earlier to adding in human growth hormones. Love the fact that you can email him directly AND HE REPLIES BACK!! :). Due to the distance that I am from the clinic he calls me directly to have phone conversations regarding the next plan.
The receptionists [No Cal Fert Med Ctr] are great and really nice then you see the nurses and they are all nice make you feel good about the process ... Not really sure everything is great everyone is nice what more could you ask for. ... Like 12k for retrieval plus medication then 1650 for transfer plus meds Then it goes down a bit for each new cycle ...
How was your experience with Michael Murray at Northern California Fertility Medical Center?
My experience has Been so good with dr Murray. He understands what his patient is going through when a cycle or maybe even a few don’t go the way we hoped for. But after every cycle he has a new plan of medications/genetic testing/ and even try triggering one day earlier to adding in human growth hormones. Love the fact that you can email him directly AND HE REPLIES BACK!! :). Due to the distance that I am from the clinic he calls me directly to have phone conversations regarding the next plan. I would definitely refer him to someone having issues with trying to conceive. Dr Murray has. A strong passion for what he does. And I love that. Sorry for any errors typed all of this on my phone.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Trust him. He knows his shit!
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
explains everything in detail. Calls when he needs to discuss cycles because of how far I live from the clinic. He also responds to emails and does his research
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
My first egg retrieval. I believe 19 were retrieved or 23. A few embryos. Transferred one -didn’t take. Transferred two more didn’t take. My 2nd cycle there dr Murray changed up my medication were 11 retrieved I believed 1-2 embryos we had them genetically tested came back abnormal. This was a hard point for me I thought I was done trying. Just had my third retrieval done in December 20 eggs 5 embryos that passed the genetic testing!! This process had more medication involved. My embryo transfer is tomorrow
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney for this round )
They all rock
Describe your experience with Northern California Fertility Medical Center.
Not really sure everything is great everyone is nice what more could you ask for. The receptionists are great and really nice then you see the nurses and they are all nice make you feel good about the process
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Like 12k for retrieval plus medication then 1650 for transfer plus meds Then it goes down a bit for each new cycle
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 32 - 33
1 IUI
PCOS
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Murray was great. Just before our scheduled Egg retrieval things didn’t go as planned. We only had 5 follicles and only 3 were fully matured. Dr Murray recommended changing our treatment plan to IUI due to the lack of eggs. We chose to trust Dr Murray’s judgement and proceeded with the IUI treatment. We now have a beautiful 9 month old daughter thanks to Dr Murray and his team [NCFMC]!
The clinic was always extremely clean and very nice inside. The rooms are all in great shape and had top-of-the-line equipment. The only thing that we ever had any difficulties with was getting in contact with the financial dept. ... The overall team is amazing, from doctors to nurses and general staff everyone made you feel at home and like you are important.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr Murray was great. Just before our scheduled Egg retrieval things didn’t go as planned. We only had 5 follicles and only 3 were fully matured. Dr Murray recommended changing our treatment plan to IUI due to the lack of eggs. We chose to trust Dr Murray’s judgement and proceeded with the IUI treatment. We now have a beautiful 9 month old daughter thanks to Dr Murray and his team!
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Put all your trust in him. Infertility is a hard road to travel, but with the experience and knowledge of Dr Murray miracles can happen!
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Every visit was great. Dr Murray always made us feel as if we were his top priority!
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
We started our journey planning to do IVF. As we travel down the road of treatment we soon found that our follicle count had dropped. Having a low number of follicles, only five. Three of which were sustainable we decided to change our treatment to IUI. A week later we completed the IUI treatment. We thought it didn’t work as my wife started what we thought was her period. We ran test and began another round of medications but when we went for our next ultrasound to check ovaries we found we were pregnant instead.
Describe your experience with your nurse at Northern California Fertility Medical Center.
Our nurse and the whole team was nothing short of amazing! They always made us feel great when we were there.
Describe your experience with Northern California Fertility Medical Center.
The overall team is amazing, from doctors to nurses and general staff everyone made you feel at home and like you are important. The clinic was always extremely clean and very nice inside. The rooms are all in great shape and had top-of-the-line equipment. The only thing that we ever had any difficulties with was getting in contact with the financial dept.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Cost was a huge factor for us since either of our insurance covered any part of our treatments. I don’t remember the specifics off the top of my head, but I do remember that the medications were nearly half of the cost.
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
10
NPS
8
Age 29
3 IUI
PCOS
Tubal Blockage
Income $50K - $99K
2nd of 2 Docs
2 IUI With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Neutral
Unsuccessful
I really enjoyed being under the care of Sahar Stephens. She was very warm and patient. ... We have done everything possible including treating my PCOS with a change in diet and exercise, seeing a fertility acupuncturist suggested by our clinic, and taking the required vitamins to improve our chances ... Dr. Stephens was always warm and patient when she performed our IUI insemination's.
Overall we have no complaints about this clinic [Northern California Fertility Medical Center]. I can't stress enough how important it is to ask questions about any step of the process you don't understand. Everyone is always patient and helpful ... We did not have any complaints regarding our nurse ... each cycle for the insemination and medication was about $3000.00. Which does not include donor sperm, acupuncture, and supplements.
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
Dr. Stephens was always warm and patient when she performed our IUI insemination's. If we had questions in the office or if I emailed her she always answered all of our questions until we fully understood.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
Don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
I really enjoyed being under the care of Sahar Stephens. She was very warm and patient. Always answered all of our questions. But after 3 medicated IUI cycles at her clinic and a total of 5 IUI's during 2018 my partner and I are completely heart broken. We have done everything possible including treating my PCOS with a change in diet and exercise, seeing a fertility acupuncturist suggested by our clinic, and taking the required vitamins to improve our chances for success we still did not conceive.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
We were assuming that my right tube was blocked after having a hsg exam done. So we decided to do medicated cycles which included letrozole, gonal-f pen, and a trigger shot for my 3 IUI cycles. The first cycle resulted in 2 follicles on the right and 1 on the left, my second cycle resulted in 2 follicles on the left, and my third cycle resulted in 1 follicle on the left. The first two cycles we used the same sperm donor and the last cycle we used a different sperm donor.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)
We did not have any complaints regarding our nurse
Describe your experience with Northern California Fertility Medical Center.
Overall we have no complaints about this clinic. I can't stress enough how important it is to ask questions about any step of the process you don't understand. Everyone is always patient and helpful
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
each cycle for the insemination and medication was about $3000.00. Which does not include donor sperm, acupuncture, and supplements.
10
Doctor
Sahar Stephens
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
10
NPS
10
Age 28 - 31
1 IVF
Male Factor
Uterine Fibroids
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I had a wonderful experience. He [Dr. Murray] was easy to contact either by phone or email and always got back to me in a timely manner. ... He took time to listen after we loss our first set of twins in 2016 at 15wks from complicated related to a fibroid. ... Dr. Murray tell you exactly how everything works and doesn't sugar coat it. ... You might see a different doctor for each appointment.
Strengths. They have a group of talented doctors nurses and MAs. You can always get into see someone and they will try to schedule everything at times that work best for you. They review their active cases as a medical team so everyone you sees knows your history. ... Dottie was amazing. All the nurses are. Knowing that all day they were meeting with patients they always got back to me in a timely manner.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
I had a wonderful experience. He was easy to contact either by phone or email and always got back to me in a timely manner. He performed my myomectomy in April 2017 and the recovery was quick and without complications.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
IVF is a very complicated process, ask questions, take notes if you need to. Dr. Murray tell you exactly how everything works and doesn't sugar coat it.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
He took time to listen after we loss our first set of twins in 2016 at 15wks from complicated related to a fibroid. We discussed all my options and he helped contact an MFM to place a TAC while he removed my 7cm fibroid.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
We did an IVF antagonist cycle. I was on GF 150iu, and manipur 75iu starting cycle day 4 and going until day 11 when I did my trigger shot. Of lupron and HCG. I was on Garirelix from day 7 to day 11. I was on 81mg aspirin for my whole first trimester. It was held for 3 days before retrieval. After retrieving the eggs I started 2mg estrace 3x a day, combo progesterone supp vaginal once a day and 50mg progesterone Im once a day. We retrieved 31 eggs, transferred two 3 day embryos and had three 5 day embryos to freeze.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Dottie)
Dottie was amazing. All the nurses are. Knowing that all day they were meeting with patients they always got back to me in a timely manner. During a cycle either retrieval or fet I felt like their #1 priority. Dottie would meet with me after all my appointments and call with lab result. After hearing about the loss of my twin boys at 15wks Dottie personally reached out to my husband and I to offer her condolences. She is truly an amazing person and nurse.
Describe your experience with Northern California Fertility Medical Center.
Strengths. They have a group of talented doctors nurses and MAs. You can always get into see someone and they will try to schedule everything at times that work best for you. They review their active cases as a medical team so everyone you sees knows your history. Weaknesses. You might see a different doctor for each appointment. It didn't bother me but I could see some people caring. All the REs are very knowledgeable caring and professional. Dr. Gould their male factor specialist was also a pleasure to work with. He was able to get sperm from my husband when he doesn't ejaculate any.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
IVF with ICSI and my husbands sperm retrieval cost around 15k. Medications another 3-5k. FET cost around 3.5k a cycle and under 1k for medications. I believe it was closer to 500.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
After my 15wk loss of my twin pregnancy related to IC we agreed only transferring one embryo at a time. We did a FET of 1 embryo and dis not get pregnant. Our remaining 2 embryos were of low quality and frozen together. We discussed the risk factors with Dr. Murray about a multiple pregnancy. It was also noted that because of the quality of we only transferred one embryo the 2nd one would most likely not be viable to freeze and redefrost for another fet at a later date. We transferred both and ended up with healthy twin girls in Nov 2018.
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2018, Unsuccessful
NPS
8
NPS
9
Age 28 - 29
1 IVF
PCOS
Recurrent Pregnancy Loss
European
Income $0 - $49K
2nd of 2 Docs
5 Fertility Medications With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr. Stephens is really personable and really takes the time to make sure you understand every step that will take place, and that you are comfortable with the decisions and process. She understands how emotionally taxing this process can be, and is very down to earth.... It’s an interesting concept at NCFMC, you don’t see your own doctor very often, and are treated by a team of doctors. Dr Stephens is personable and easy to talk to. I’ve mostly seen her for consultations and follow up appts, and she did my retrieval.
It’s an interesting concept at NCFMC, you don’t see your own doctor very often... Strengths- upfront about costs, close to my home, open everyday of the year, no batch testing or retrievals, on time with everything, very courteous front desk staff. Weaknesses- old interior, smaller office, can get backed up, hard to actually contact the doctors on the phone... As active duty military we paid 6800 for the retrieval, and 1650 for the FET.
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
It’s an interesting concept at NCFMC, you don’t see your own doctor very often, and are treated by a team of doctors. Dr Stephens is personable and easy to talk to. I’ve mostly seen her for consultations and follow up appts, and she did my retrieval. As a patient, I always feel like I know what’s going to happen and what to expect which is a difficult thing in the fertility world. She answers her calls and emails in a timely matter, and is always willing to explain herself and why she feels a certain protocol is right for you.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
Don’t expect to see her at every appt.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Dr. Stephens is really personable and really takes the time to make sure you understand every step that will take place, and that you are comfortable with the decisions and process. She understands how emotionally taxing this process can be, and is very down to earth.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
I was put on the average retrieval and ivf track for my first round. I did letrozole, gonal-F, menopur, centroide, and was triggered with hcg before my retrieval. That all went as predicted and we ended up with 9 frozen embryos. My transfer cycle started as a stimulated cycle, with letrozole and gonal-F with estrogen suppositories, but my ovaries did not want to cooperate and I was switched over to a replacement cycle to include PIO and estrogen injections, as well as combination suppositories. They transferred a 5 day AB embryo. Unfortunately while the embryo implanted, it ended in an early miscarriage.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney )
My nurse coordinator Courtney is well organized and keeps in good contact with you. The nursing staff is nice enough, but like everywhere there are good and bad ones. Some are good at blood draws, some aren’t.
Describe your experience with Northern California Fertility Medical Center.
Strengths- upfront about costs, close to my home, open everyday of the year, no batch testing or retrievals, on time with everything, very courteous front desk staff. Weaknesses- old interior, smaller office, can get backed up, hard to actually contact the doctors on the phone
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
As active duty military we paid 6800 for the retrieval, and 1650 for the FET. Medications cost about 4000 altogether
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
I was apprehensive about this. I wanted to transfer 2, but she wanted to do 1. We decided that this first transfer we would do one, but try two next time. She is worried about the chance of miscarriage and multiples.
What specific things went wrong at Northern California Fertility Medical Center?
  • Provided conflicting information
Describe the specific things that went wrong at Northern California Fertility Medical Center.
A few times we weren’t told about the upfront costs of certain tests, and then charged after the fact.
8
Doctor
Sahar Stephens
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Adaptability
3 of 5
9
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 30
1 IVF
Endometriosis
Income $50K - $99K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Stephen's was incredible she puts herself in "your shoes" and says if I were you I would do this. She is a doctor with impeccable bedside manners! When we found out we were pregnant she seemed just as happy as we were. Previous doctors I have seen were not compassionate whatsoever and leaving to offices I told my husband I would not be returning because infact I felt like just a number or statistic!
This clinic [No Cal Fert Med Ctr] compared to others was a lot bigger, especially the waiting room. ... Their scheduling and the ladies and gentlemen at the front were all warm and welcoming. There was no need to feel awkward when walking in! ... My coordinator was incredible! She was so personable and made such a stressful experience exciting! She was there whenever I had the silliest of questions
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
I honestly have nothing bad to say about Dr. Stephens. The day we did our first ultrasound she unfortunately was not our Dr. We had another outstanding doctor, Dr. Murray who is just as warm and compassionate; Dr. Stephens made it a point to find us and congratulate us on top of it ensured she did our final Ultrasound with the clinic. She is incredible and can't wait to schedule our FET!
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
Advise I would give, to ensure you write all your questions down and bring something to write with! She will cover all your questions and some and you don't want to miss out of forget!
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Dr. Stephen's was incredible she puts herself in "your shoes" and says if I were you I would do this. She is a doctor with impeccable bedside manners! When we found out we were pregnant she seemed just as happy as we were. Previous doctors I have seen were not compassionate whatsoever and leaving to offices I told my husband I would not be returning because infact I felt like just a number or statistic! We elected to pay all out of pocket instead of a location that insurance would cover just for Dr. Stephens!
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
I have endometriosis, I am unsure of the protocol. But she used the specific protocol because of my illness.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Erica, not sure her last name.)
My coordinator was incredible! She was so personable and made such a stressful experience exciting! She was there whenever I had the silliest of questions
Describe your experience with Northern California Fertility Medical Center.
This clinic compared to others was a lot bigger, especially the waiting room. The only thing I would suggest which would be extremely hard is to have at least one other restroom in the waiting room. Their scheduling and the ladies and gentlemen at the front were all warm and welcoming. There was no need to feel awkward when walking in!
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
I can't remember specifics, we did do a loan and got the option for a fresh and frozen transfer which was roughly 10,900. All meds were paid out of pocket which I believe was 5,000, and I paid for ultrasounds and one lab to confirm pregnancy. Also prior to treatment I had a 600$ scan.
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
She gave her opinion but ultimately left the decision up to us. I liked that she didn't seem offended when we went against her advice, she was 100% supportive!
10
Doctor
Sahar Stephens
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
8
NPS
9
Age 33
1 IVF
Tubal Blockage
Uterine Fibroids
European
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Strongly Recommends
Successful
I felt very confident and comfortable with Dr. Murray but he did not do the final egg transfer. ... Dr. Murray performed a surgery to clean up the scar tissue and mangled Fallopian tubes. ... My doctor clearly explained that the ultimate goal of the clinic is to have 1 healthy baby during pregnancy. ... By the time i was done at the clinic I saw everyone of the doctors at the clinic. ... Don't be concerned that you might not always see him.
The only time when I felt a little disappointed with the clinic [No Cal Fert Med], was at the very beginning when we were talking to the financial department. ... A little more understanding and empathy for the cost would have been nice. ... My doctor clearly explained that the ultimate goal of the clinic is to have 1 healthy baby during pregnancy. ... My nurse was amazing! She had her own voice mail that she checked constantly.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
I felt very confident and comfortable with Dr. Murray but he did not do the final egg transfer. By the time i was done at the clinic I saw everyone of the doctors at the clinic. Each one did a great job making me feel comfortable and confident with each decision being made.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Understand that your primary doctor is going to do a great job communicating with the other doctors in the clinic and with your nurse. Don't be concerned that you might not always see him. I really appreciated all the doctors in the practice!
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
The doctor treated me like a human but the financial department treated me like a number.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
Because of several surgeries that I had as an infant, my Fallopian tubes were damaged and lots of scare tissue surrounded my ovaries and mangled tubes. I also had fibroid tumors in my uterus. In March, Dr. Murray performed a surgery to clean up the scar tissue and mangled Fallopian tubes. He also took out the fibroid tumors that he could get to in my uterus. Then in June, I was able to start doing shots for egg retrieval.
Describe your experience with your nurse at Northern California Fertility Medical Center.
My nurse was amazing! She had her own voice mail that she checked constantly. She always called me back very quickly when I had questions. She did a great job making me feel comfortable and confident with all aspects of the treatments. Even after I had a confirmed pregnancy and had been released from the clinic's care, I wasn't feeling right and my nurse called me right back and got me an appointment that same morning that I called.
Describe your experience with Northern California Fertility Medical Center.
I really felt like each of the doctor's took care of me during each of my visits. Even if I didn't see my primary doctor, I felt like the doctor's did an excellent job communicating with each other. The nurses that helped me were wonderful and went out of their way to try to keep me comfortable. The only time when I felt a little disappointed with the clinic, was at the very beginning when we were talking to the financial department. The person that we spoke with did not seem very compassionate talking about the money involved in this process. IVF was the absolute only way for us to have a child and there is a lot of money involved. A little more understanding and empathy for the cost would have been nice.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
We did IVF about three years ago. I had to have a surgery before we could start any of the treatments. That surgery was covered by my insurance after I met my deductible. Then I began shots and ordered the drugs from a pharmacy from southern California. We spent approximately $6,000 on drugs throughout the process. After we the egg retrieval we then did ICSI which was an additional charge of $1500. The rest of the treatments cost us around $10,000.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
My doctor clearly explained that the ultimate goal of the clinic is to have 1 healthy baby during pregnancy.
8
Doctor
Michael Murray
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
7
NPS
8
Age 38
1 IVF
Unexplained
Income $200K - $499K
3rd of 4 Docs
4 IUI With Other Docs
2 IVF With Other Docs
Donor Sperm
LGBTQ+
Neutral
Neutral
Unsuccessful
He [Dr. Doblado] was very nice. Out of our many transfers it was the only time that the embryo was retained in the catheter. Supposedly it’s not common but he said pregnancy rates are the same. It was a cluster of a situation. Communication between the embryology lab and our room wasn’t great and we didn’t know it was retained for a few minutes and I just laid there.
There has been some turnover [at NCFMC]. The MA’s for our first round we’re super supportive and great. These last two rounds I felt no bond or closeness with any of them. The front desk girls are nice. Nurses are great. It’s a very busy facility. But they still care. I recommend it ... She [nurse] made this experience for us a good one. Even through all the disappointment and pain and loss, she was really there for us. She is amazing
How was your experience with Manuel Doblado at Northern California Fertility Medical Center?
He was very nice. Out of our many transfers it was the only time that the embryo was retained in the catheter. Supposedly it’s not common but he said pregnancy rates are the same. It was a cluster of a situation. Communication between the embryology lab and our room wasn’t great and we didn’t know it was retained for a few minutes and I just laid there.
What's one piece of advice would you give a prospective patient of Manuel Doblado at Northern California Fertility Medical Center?
Do your own research and advocate for yourself. Not just for him, he was very nice, but for yourself. They have set protocols but we are all different people with different issues.
During treatment, were you treated like a number or a human with Manuel Doblado at Northern California Fertility Medical Center?
He was very nice and spent time answering my questions.
Describe the protocols Manuel Doblado used in your cycles at Northern California Fertility Medical Center and their degree of success.
I don’t recall that exact cycle, I’m on a different protocol for this next retrievaL. I know it was follistim, 75 of menopur, ganirelix, progesterone, dexamethasone
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Susan )
She made this experience for us a good one. Even through all the disappointment and pain and loss, she was really there for us. She is amazing
Describe your experience with Northern California Fertility Medical Center.
There has been some turnover. The MA’s for our first round we’re super supportive and great. These last two rounds I felt no bond or closeness with any of them. The front desk girls are nice. Nurses are great. It’s a very busy facility. But they still care. I recommend it
Describe the costs associated with your care under Manuel Doblado at Northern California Fertility Medical Center.
9950 plus 800 for storage plus 1800 for icsi, 2000 for biopsy for embryos 1750 for first transfer
7
Doctor
Manuel Doblado
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
8
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
9
Age 30
Male Factor
European
Income $0 - $49K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
So far he [Dr. Murray] seems great. We have only seen him once ... Dry sense of humor, by it gets the job done right. I hope that my cycle works and that everything goes according to plan! ... He went through my history and is respecting my wishes in regards to what I want versus what he suggests. ... He wanted to do single but I pushed for 2.
They [NCFMC] are wonderful. The paperwork side seems a but unorganized just like they have us a paper with a price for a procedure and we paid and then they told us they gave us the wrong paper with the wrong estimate so we have to bbn pay $700 more. We also were not told that we needed to do an additional step which put the our cycle back another month which was really disappointing.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
So far he seems great. We have only seen him once but I have heard from a good friend that has had him in the past that he is a wonderful doctor. Dry sense of humor, by it gets the job done right. I hope that my cycle works and that everything goes according to plan!
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Speak up for yourself!
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
He went through my history and is respecting my wishes in regards to what I want versus what he suggests.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
We havent yet started! I start in 2 weeks.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)
So far the nursing staff has been amazing. They have answered any and all questions promptly and warmly and I am excited to work with them!
Describe your experience with Northern California Fertility Medical Center.
They are wonderful. The paperwork side seems a but unorganized just like they have us a paper with a price for a procedure and we paid and then they told us they gave us the wrong paper with the wrong estimate so we have to bbn pay $700 more. We also were not told that we needed to do an additional step which put the our cycle back another month which was really disappointing.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Too much money.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
He wanted to do single but I pushed for 2.
What specific things went wrong at Northern California Fertility Medical Center?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Northern California Fertility Medical Center.
They gave us the wrong price and after we paid told us we needed to pay more. The paper with the price that they gave us was inaccurate. They also never told us that we needed to do another step before we were assigned a nurse so we lost a month.
10
Doctor
Michael Murray
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
10
Age 30
3 Fertility Medications
Anovulation
PCOS
Unexplained
European
Income $0 - $49K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Stephens] is a very nice person. She made me feel welcome as soon as I walked in. She was open to answering any and all questions and made sure to address any concerns that I had. I didn’t feel like I was being rushed through the appointment. She was very thorough in explaining all treatment options. ... She was very open about our fertility issues and our treatment options.
The clinics [NCFMC] biggest strength is the way they treat their patients. They are very kind, welcoming, and helpful. The clinics biggest weakness is call return times. They are not always prompt in returning patient phone calls. ... The nursing staff is always very friendly. Anytime I call or come in they are always very nice and very helpful. ... During my last cycle I had an unclear at home pregnancy test result. The clinic had me go in for bloodwork to test for pregnancy. They did not call with the results when they were supposed to.
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
She is a very nice person. She made me feel welcome as soon as I walked in. She was open to answering any and all questions and made sure to address any concerns that I had. I didn’t feel like I was being rushed through the appointment. She was very thorough in explaining all treatment options.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
Come in ready with any questions or concerns.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
She was very kind from the get-go. She was very open about our fertility issues and our treatment options. She made me feel like I was in a safe environment and could talk openly. She doesn’t try to rush through appointments.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
Because I am still under 30, we decided to go with a treatment of femara, trigger injections, and timed intercourse. With my age this treatment is generally successful. While I have not had a successful pregnancy yet, I have had follicles mature and and ovulating, which was not happening before treatment.
Describe your experience with the nursing staff at Northern California Fertility Medical Center.
The nursing staff is always very friendly. Anytime I call or come in they are always very nice and very helpful.
Describe your experience with Northern California Fertility Medical Center.
The clinics biggest strength is the way they treat their patients. They are very kind, welcoming, and helpful. The clinics biggest weakness is call return times. They are not always prompt in returning patient phone calls.
What specific things went wrong at Northern California Fertility Medical Center?
  • Failed to call with results
Describe the specific things that went wrong at Northern California Fertility Medical Center.
During my last cycle I had an unclear at home pregnancy test result. The clinic had me go in for bloodwork to test for pregnancy. They did not call with the results when they were supposed to.
8
Doctor
Sahar Stephens
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
10
NPS
10
Age 37 - 38
1 IUI
1 IVF
Unexplained
Income $100K - $199K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Murray was personable, compassionate, and genuinely conveyed a desire to help my husband and I conceive. ... After my miscarriage, Dr. Murray adjusted a couple of protocols. This included adding a blood thinner and thyroid medication. ... Dr. Murray was very professional and always answered any questions my husband or I had. He backed up his answers with data and was clear in his explanations.
One of my favorite parts of entering he clinic [Northern California Fertility Medical Center] was always being greeted by the receptionist by my first name. The staff was friendly, helpful, and compassionate. My husband and I always felt comfortable and confident to ask questions. ... Alyssa [nurse] was caring, kind, and showed compassion during emotionally tough parts of my treatment. She was always available by phone or the patient portal messaging system.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray was very professional and always answered any questions my husband or I had. He backed up his answers with data and was clear in his explanations. I would absolutely recommend him to anyone seeking fertility treatment.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
I would advise a prospective patient to be open, honest, and ask any question you might have, no matter how unimportant you think it might be.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray was personable, compassionate, and genuinely conveyed a desire to help my husband and I conceive.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
After my miscarriage, Dr. Murray adjusted a couple of protocols. This included adding a blood thinner and thyroid medication. Unfortunately the cycle failed.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Alyssa)
Alyssa was caring, kind, and showed compassion during emotionally tough parts of my treatment. She was always available by phone or the patient portal messaging system.
Describe your experience with Northern California Fertility Medical Center.
One of my favorite parts of entering he clinic was always being greeted by the receptionist by my first name. The staff was friendly, helpful, and compassionate. My husband and I always felt comfortable and confident to ask questions.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
My husband and I paid for treatment out of pocket because unfortunately our insurance did not cover fertility treatment.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
I trusted Dr. Murray’s opinion whether it be to transfer one or multiple embryos. I feel all decisions are made based on the individual patient’s needs.
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 36
Male Factor
Recurrent Pregnancy Loss
Native American
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Murray was very kind and a good listener. He took the time to fully listen to our history and what we wanted. He was very thorough with the testing he ordered. He gave his advice on a treatment plan, if testing came back okay. He educated us on possible outcomes. ... I had a lot of lab tests done, genetic testing, ultrasound and husband had a semen analysis done. After that, it was recommended we move forward with IVF with ICSI.
I only wish I had known prior to my consultation that they [Northern California Fertility Medical Center] hadn’t received my records from my GYN. But they did try and help get them. The clinic was clean and neat. Privacy is honored. You do get transferred to different people often, due to needing to utilize different departments. ... Everyone is very kind. Always friendly and smiling.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray was very kind and a good listener. He took the time to fully listen to our history and what we wanted. He was very thorough with the testing he ordered. He gave his advice on a treatment plan, if testing came back okay. He educated us on possible outcomes.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
With any RE, I’d say be realistic with time frames. We are all so eager to start treatment, but it may take some time to get to that point.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
We felt like a human. He took the time to sit with us and listen to our concerns. He asked questions, provided education and came up with a personalized treatment plan.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
I had a lot of lab tests done, genetic testing, ultrasound and husband had a semen analysis done. After that, it was recommended we move forward with IVF with ICSI.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: I was, but don’t recall her name )
Everyone is very kind. Always friendly and smiling.
Describe your experience with Northern California Fertility Medical Center.
I only wish I had known prior to my consultation that they hadn’t received my records from my GYN. But they did try and help get them. The clinic was clean and neat. Privacy is honored. You do get transferred to different people often, due to needing to utilize different departments.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
I don’t recall exact prices. But I do have an upcoming appointment and since it’s been 2 years, I’m considered a new patient. I was told that if my insurance doesn’t cover any of the consultation, it would be $225.
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
8
NPS
9
Age 30
1 IUI
2 IVF
Male Factor
Poor Egg Quality
Unexplained
East Asian
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Successful
She [Dr. Stephens] was kind of cold at times when I was sensitive. ... She was very clinical. ... She didn't give me the hcg shot because she didn't want me to over stimulate. It was a mistake because the hcg trigger during my second egg retrieval gave me better results on number of good embryos. ...I'm glad she only transferred one ... Not very sensitive to my emotions at times but was a great doctor.
The regular nurses, not the IVF ones, were disorganized. Didn't call me back on time. I had to call many times until someone [No Cal Fert Med Ctr] called me back. Their strength is that once someone moved on to IVF, I felt like they were more organized and got back to me sooner when I had questions. The egg retrieval nurses were excellent. ... Not having my trigger shot during egg retrieval gave me bad egg quality. Only one out of eleven eggs was good enough to transfer. Nurses failed to call back sometimes. ...
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
She was very clinical. Not very sensitive to my emotions at times but was a great doctor. I loved how she didn't want to over stimulate me during injections or didn't want me to get high risk twins even when I asked for it.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
She does care even if she seem like she doesn't. She will get you pregnant!
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
She was kind of cold at times when I was sensitive. But she gave me the baby I wanted so I don't care much anymore.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
She didn't give me the hcg shot because she didn't want me to over stimulate. It was a mistake because the hcg trigger during my second egg retrieval gave me better results on number of good embryos.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Dottie)
Dottie was reliable and answered all my questions. She listened to me when I was feeling depressed. I felt like she truly cared.
Describe your experience with Northern California Fertility Medical Center.
The regular nurses, not the IVF ones, were disorganized. Didn't call me back on time. I had to call many times until someone called me back. Their strength is that once someone moved on to IVF, I felt like they were more organized and got back to me sooner when I had questions. The egg retrieval nurses were excellent.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
We had to do 2 egg retrieval and pay for keeping our embryos frozen. About 40k total! Also did one round of IUI!
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
I'm glad she only transferred one since twins are high risk!
What specific things went wrong at Northern California Fertility Medical Center?
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Northern California Fertility Medical Center.
Not having my trigger shot during egg retrieval gave me bad egg quality. Only one out of eleven eggs was good enough to transfer. Nurses failed to call back sometimes.
8
Doctor
Sahar Stephens
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2014 - 2017, Unsuccessful
NPS
8
NPS
5
Age 34 - 37
1 IVF
1 Egg Freezing
1 Embryo Freezing
Income $0 - $49K
Sales Representative
2nd of 3 Docs
1 IUI With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Understanding and compassionate. Encouraging and thorough. But unfortunately couldn't get the procedure to work. [Dr. Stephens] Didnt really ever explain what my diagnosis was. Ordered better treatment options only after each failure. More aggressive approach the next time. We were unable to do a 4th round due to finances. Each round getting progressively more expensive.
Wait times were long. Staff [Northen California Fert Med Ctr] in front had a disconnect from staff in back. Front seemed like strictly office not much compassion or attention to remembering you from one visit to the next. Back staff nurses were patient kind and warm. Welcoming you and encouraging you for success. ... [Nurses] I felt abandoned when going through this and my nurse coordinator retired. ...
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
Understanding and compassionate. Encouraging and thorough. But unfortunately couldn't get the procedure to work. Didnt really ever explain what my diagnosis was. Ordered better treatment options only after each failure. More aggressive approach the next time. We were unable to do a 4th round due to finances. Each round getting progressively more expensive.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
Push for what you want. Be prepared they may not have all the answers and it may never work.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Patient calm and understanding . But couldnt explain why we were having multiple failed cycles.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: My nurse coordinator retired in the middle of my first cycle)
I felt abandoned when going through this and my nurse coordinator retired.
Describe your experience with Northern California Fertility Medical Center.
Wait times were long. Staff in front had a disconnect from staff in back. Front seemed like strictly office not much compassion or attention to remembering you from one visit to the next. Back staff nurses were patient kind and warm. Welcoming you and encouraging you for success.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
1 iui.. testing.. meds.. ultrasounds.. dr visits.. 1st round ivf.. 2nd round fet.. 3rd and 4th round fet.. credit card finance charges. All out of pocket..at least 50,000 plus
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
In the beginning with a fresh transfer she was pretty firm on 1 embryo transfer for the sole purpose of 1 successful cycle resulting in 1 healthy baby. When that didnt work we agreed on a transfer of 2 embryos for the next 2 unsuccessful cycles.
8
Doctor
Sahar Stephens
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
5
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
10
NPS
10
Age 29 - 31
1 IUI
Anovulation
Unexplained
European
Income $0 - $49K
1st of 5 Docs
9 IUI With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Sahar Stephens at first was so blunt with the truth it hurt but after a hour or two conversation we left knowing it happens to a lot of couples and they are able to make it happen if everything was done properly. She comes off very quiet but she is very knowledgeable and loves what she does... She always made it personable. Even though she would give us the statistics she would always talk to us about us and how it will happen and sometimes it just takes some time.
The clinic [N. Cal Fertility Med Ctr] is very quiet and clean. The staff is very welcoming and entergetic. They are very quick so you won’t be left in the waiting room forever. I was nervous bringing my daughter in there around everyone who also is suffering but I came to realize they are the ones who help make her and I wanted people to see they can make this happen.... [Nurse] Replies very fast and very well educated
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
Sahar Stephens at first was so blunt with the truth it hurt but after a hour or two conversation we left knowing it happens to a lot of couples and they are able to make it happen if everything was done properly. She comes off very quiet but she is very knowledgeable and loves what she does
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
Go in with a open mind and don’t be upset if the answer you hear at first isn’t the one you wanted. They can work miracles and try to help everyone’s dreams come true
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
She always made it personable. Even though she would give us the statistics she would always talk to us about us and how it will happen and sometimes it just takes some time.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
I was on letrazole and entrace then a trigger shot 10000mg
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Kayla)
Replies very fast and very well educated
Describe your experience with Northern California Fertility Medical Center.
The clinic is very quiet and clean. The staff is very welcoming and entergetic. They are very quick so you won’t be left in the waiting room forever. I was nervous bringing my daughter in there around everyone who also is suffering but I came to realize they are the ones who help make her and I wanted people to see they can make this happen.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
Around 3500-4000
10
Doctor
Sahar Stephens
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 29
1 IVF
Male Factor
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
9 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Murray was very easy to work with and made me feel comfortable with the entire process. The IVF process was very taxing at times but knowing Dr Murray had my family’s best interest in mind kept me pushing forward. He always answered any questions I had and explained everything each step of the way ... [protocol] IVF ICSI Assisted Hatching Frozen Embryo Transfer
The clinic [Northern California Fertility Medical Center] is clean and organized. All staff is friendly. They are always a phone call away. We had a hiccup in the initial steps but nothing that wasn’t fixed right away. I am forever grateful for their services. I will without a doubt be going through NCFMC for my next IVF round. ... The entire [nursing] team is the best. They care for each of their patients and made the process easy to maneuver through.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr Murray was very easy to work with and made me feel comfortable with the entire process. The IVF process was very taxing at times but knowing Dr Murray had my family’s best interest in mind kept me pushing forward. He always answered any questions I had and explained everything each step of the way, not only what we were doing but WHY we were doing it.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Relax and trust in Dr Murray.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Compassionate, listened to my needs, talked in easy to understand terms
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
IVF ICSI Assisted Hatching Frozen Embryo Transfer
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Alyssa)
The entire team is the best. They care for each of their patients and made the process easy to maneuver through.
Describe your experience with Northern California Fertility Medical Center.
The clinic is clean and organized. All staff is friendly. They are always a phone call away. We had a hiccup in the initial steps but nothing that wasn’t fixed right away. I am forever grateful for their services. I will without a doubt be going through NCFMC for my next IVF round.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Around $12000 after insurance assistance
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
It was suggested to transfer two embryos. We only had two that actually made it to blast. Only one embryo resulted in a live birth.
What specific things went wrong at Northern California Fertility Medical Center?
  • Lost appointments
  • Lost or damaged samples
Describe the specific things that went wrong at Northern California Fertility Medical Center.
Semen sample was thawed due to equipment failure Appointment that was scheduled and confirmation received was canceled in error or not properly scheduled by staff
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
10
Age 41
Uterine Fibroids
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Murray knows his stuff. He is very informative and speaks to my husband as well as myself. This makes my husband feel included. He also makes sure you understand what he is saying and what the next plan of action will be. ... Dr. Murray is very caring and we feel like he wants to help. ... Don't be nervous and just be completely honest with Dr. Murray.
It's [Northern California Fertility Med Center] easy to find and they are quick to get you back to your appointment. Some of the furniture in the waiting room is very uncomfortable but luckily you usually don't have to wait long. There is always plenty of parking. ... It took a little bit for me to get paperwork to her [nurse] because I didn't know I had a message in my portal. ...
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray knows his stuff. He is very informative and speaks to my husband as well as myself. This makes my husband feel included. He also makes sure you understand what he is saying and what the next plan of action will be.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Don't be nervous and just be completely honest with Dr. Murray.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray is very caring and we feel like he wants to help.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
I had to get an hsg and then they removed what at first was a fibroid but actually a endometric pullup.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Kristina )
It took a little bit for me to get paperwork to her because I didn't know I had a message in my portal.
Describe your experience with Northern California Fertility Medical Center.
It's easy to find and they are quick to get you back to your appointment. Some of the furniture in the waiting room is very uncomfortable but luckily you usually don't have to wait long. There is always plenty of parking.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Because our insurance doesn't cover fertility, so far we've had to pay about $2000
9
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Unknown Success
NPS
8
NPS
9
Age 34 - 38
2 IUI
Income $200K - $499K
Business Executive
1st of 4 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm
LGBTQ+
Neutral
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Murray] is incredibly smart and up to date on everything ... He has a little dry sense of humor but he’s easy to speak to and ask questions. He’s blunt while still being nice so if you need to be coddled he’s not probably the best fit. He’s very honest and I like him a lot ... Good bedside manner. ... We did PGT so always recommended one. Although we put two in with our daughter and she took!
You’re able to meet all the doctors which made me feel better and let me find who I really meshed with. ... The financial department [Northern California Fertility Medical Center] is really hard to get a hold of. ... They’re compassionate and good at what they do. ... She [nurse] is phenomenal. She has been with us since the beginning and again this round for our next IVF cycle. She’s the best ...
How was your experience with Michael Murray at Northern California Fertility Medical Center?
He is very nice and incredibly smart. He has a little dry sense of humor but he’s easy to speak to and ask questions. He’s blunt while still being nice so if you need to be coddled he’s not probably the best fit. He’s very honest and I like him a lot
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Trust the process and him. He is incredibly smart and up to date on everything
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
He was very nice. Good bedside manner.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Susan)
She is phenomenal. She has been with us since the beginning and again this round for our next IVF cycle. She’s the best
Describe your experience with Northern California Fertility Medical Center.
They’re compassionate and good at what they do. You’re able to meet all the doctors which made me feel better and let me find who I really meshed with. The nurses are excellent. The financial department is really hard to get a hold of. That’s the only negative I have
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Round one of IVF including PGT biopsy was 10550. Not including meds or PGT testing 3400 for FET’s
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
We did PGT so always recommended one. Although we put two in with our daughter and she took!
8
Doctor
Michael Murray
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 38 - 39
Diminished Ovarian Reserve
Uterine Fibroids
European
Income $0 - $49K
Only Doc Seen
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
From the beginning she [Dr. Stepens\ has outlined exactly what route we should take. She suggested a uterine septum surgery which she performed & went over the procedure in detail with pictures in our post op appointment. ... She treats us like she is our friend explaining this process to us. She’s also very good at calling us back when we have questions. ... Dr Stephens takes the time to explain everything in a way I can understand
So far they [Northern California Fertility Medical Center] have been amazing. I have no complaints. When I leave a message in my portal they usually call & respond back via message within an hour or less. They then call back the following day to make sure I understand what they went over ... [Nursing staff] Caring & thoughtful ... She [doctor] suggested a uterine septum surgery ... $1600
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
She treats us like she is our friend explaining this process to us. She’s also very good at calling us back when we have questions. From the beginning she has outlined exactly what route we should take. She suggested a uterine septum surgery which she performed & went over the procedure in detail with pictures in our post op appointment.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
She is kind & very patient
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Dr Stephens takes the time to explain everything in a way I can understand
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
She wants ya to try IUI first because she has high hopes of that working first
Describe your experience with the nursing staff at Northern California Fertility Medical Center.
Caring & thoughtful
Describe your experience with Northern California Fertility Medical Center.
So far they have been amazing. I have no complaints. When I leave a message in my portal they usually call & respond back via message within an hour or less. They then call back the following day to make sure I understand what they went over
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
$1600
10
Doctor
Sahar Stephens
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 36 - 37
1 IVF
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Lovely] took the time to answer all my questions even if I felt it may have been a stupid one. She took the time to get to know me and my husband first before we even started talking about fertility treatment ... She never treated me as a “patient” I was always a person to her, she was very kind and compassionate. She was always upfront with us about everything in terms of our treatment plan and possible set backs.
They [No Cal Fert Med Ctr] are a very welcoming clinic from the front office staff to the staff in the back. They always had a smile on their face and never looked as though they didn’t like their job. I never felt like I was being rushed at check in or check out. ... My insurance covered it at 50% but even then the cost was well below what I thought or expected it to be.
How was your experience with Laurie Lovely at Northern California Fertility Medical Center?
She never treated me as a “patient” I was always a person to her, she was very kind and compassionate. She was always upfront with us about everything in terms of our treatment plan and possible set backs.
What's one piece of advice would you give a prospective patient of Laurie Lovely at Northern California Fertility Medical Center?
To request her as she is amazing.
During treatment, were you treated like a number or a human with Laurie Lovely at Northern California Fertility Medical Center?
She took the time to answer all my questions even if I felt it may have been a stupid one. She took the time to get to know me and my husband first before we even started talking about fertility treatments.
Describe your experience with Northern California Fertility Medical Center.
They are a very welcoming clinic from the front office staff to the staff in the back. They always had a smile on their face and never looked as though they didn’t like their job. I never felt like I was being rushed at check in or check out.
Describe the costs associated with your care under Laurie Lovely at Northern California Fertility Medical Center.
My insurance covered it at 50% but even then the cost was well below what I thought or expected it to be.
Describe Laurie Lovely's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
The doctor let me choose how many embryos to transfer up to 2 as she stated they are my embryos.
10
Doctor
Laurie Lovely
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015 - 2019, Successful
NPS
10
NPS
10
Age 30 - 34
1 IVF
Endometriosis
Male Factor
Income $100K - $199K
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Stephens is knowledgeable and caring. She always had the answers to my questions and concerns. She has amazing bedside manner and is very clear when explaining all information. I can not wait for my second IVF cycle! ... She was caring, gentle and very informative. I couldn’t ask for a better Doctor ... We transferred two embryos. One took. I’m glad we used that approach.
The location [No Cal Fert Med Ctr] is close to the freeway. Has very friendly office staff and is clean. I felt welcome and comfortable as a patient. They allow an acupuncturist to come treat you at the facility! They are also close to many resturants! ... Dotty [nurse] was always available and went out of her way to make sure I understood the process. ... I believe it was around $18,000 for one round of IVF
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
Dr Stephens is knowledgeable and caring. She always had the answers to my questions and concerns. She has amazing bedside manner and is very clear when explaining all information. I can not wait for my second IVF cycle!
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
Go to that office!
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
She was caring, gentle and very informative. I couldn’t ask for a better Doctor
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
We used IVF with ICSI. When my ovaries weren’t responding we upped the medication. Kept progressing and now I have my two year old.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Dotty)
Dotty was always available and went out of her way to make sure I understood the process. She was sent from God
Describe your experience with Northern California Fertility Medical Center.
The location is close to the freeway. Has very friendly office staff and is clean. I felt welcome and comfortable as a patient. They allow an acupuncturist to come treat you at the facility! They are also close to many resturants!
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
I believe it was around $18,000 for one round of IVF
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
We transferred two embryos. One took. I’m glad we used that approach.
10
Doctor
Sahar Stephens
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016, Successful
NPS
8
NPS
8
Age 35
4 IUI
PCOS
Income $50K - $99K
2nd of 2 Docs
Donor Sperm
Neutral
Neutral
Successful
She [Dr. Stephens] was understanding and compassionate. She has a great bedside manner. When I was frsutrated in not getting pregnant the first couple trys she listened and adjusted course. She did not ever make me feel like I was just a number, she remembered things that I had shared with her and would ask at the next visit as a follow up. ... She was patient and answered every question and concern, no matter how many times I asked.
They [No Cal Fert Med Ctr] are located in a hidden spot by the freeway. The whole staff if great and so knowledgeable. I was nervous starting that journey and they made me feel comfortable and appreciated. They not only paid attention to me but also made my husband feel important also. ... They [nursing staff] were great. The team is always upbeat and happy to see you.
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
She was understanding and compassionate. She has a great bedside manner. When I was frsutrated in not getting pregnant the first couple trys she listened and adjusted course. She did not ever make me feel like I was just a number, she remembered things that I had shared with her and would ask at the next visit as a follow up.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
Speak up and ask questions, she's happy to walk you through it.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
She was patient and answered every question and concern, no matter how many times I asked.
Describe your experience with the nursing staff at Northern California Fertility Medical Center.
They were great. The team is always upbeat and happy to see you.
Describe your experience with Northern California Fertility Medical Center.
They are located in a hidden spot by the freeway. The whole staff if great and so knowledgeable. I was nervous starting that journey and they made me feel comfortable and appreciated. They not only paid attention to me but also made my husband feel important also.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
My insurance does not cover the treatment so I paid out of pocket.
8
Doctor
Sahar Stephens
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
9
NPS
9
Age 42 - 43
European
East Asian
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She was very receptive to continued questions even while I was still considering whether to commence treatment.... she never had an, "I'm the doctor" attitude, but instead would point out where the research/result might be ambiguous or not applicable to my situation ... Dr. Lovely provided her email address for "any questions" at the end of the consultation & exam. ... Dr. Lovely always responded promptly to my emails.
I wish I had access to a specific treatment timeline in advance so I could plan my work & personal schedule/events. My understanding is they [Northern California Fertility Med Ctr] do not give this to you until the month you are to actually commence stimulation. ... So far they [nurses] have been responsive to my inquiries. ... Self-pay egg freezing is $7,700 per cycle/retrieval ... found emailing my doctor directly was the best way to get concrete information.
How was your experience with Laurie Lovely at Northern California Fertility Medical Center?
She was very receptive to continued questions even while I was still considering whether to commence treatment. One example: I spent a lot of time reading research materials in medical journals. When I would mention or ask her about one study or another, she never had an, "I'm the doctor" attitude, but instead would point out where the research/result might be ambiguous or not applicable to my situation.
During treatment, were you treated like a number or a human with Laurie Lovely at Northern California Fertility Medical Center?
Dr. Lovely provided her email address for "any questions" at the end of the consultation & exam. At first I was hesitant to use it, but quickly found this was the quickest and surest way to receive answers to my questions. Dr. Lovely always responded promptly to my emails.
Describe the protocols Laurie Lovely used in your cycles at Northern California Fertility Medical Center and their degree of success.
I do not know the results yet, but the proposed protocol is as follows: Cetrotide 250 mcg or Antagon 250 mcg, 5 doses Menopur 75 IU, 20 vials Gonal F or Follistim 3000 IU (9-10 pens) Lupron 2-week kit hCG 10,000 IU, one vial
Describe your experience with the nursing staff at Northern California Fertility Medical Center.
I haven't had much interaction yet. So far they have been responsive to my inquiries.
Describe your experience with Northern California Fertility Medical Center.
I found emailing my doctor directly was the best way to get concrete information. I wish I had access to a specific treatment timeline in advance so I could plan my work & personal schedule/events. My understanding is they do not give this to you until the month you are to actually commence stimulation.
Describe the costs associated with your care under Laurie Lovely at Northern California Fertility Medical Center.
Self-pay egg freezing is $7,700 per cycle/retrieval
Describe Laurie Lovely's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
n/a
9
Doctor
Laurie Lovely
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2019, Unknown Success
NPS
9
NPS
10
Age 30
Unexplained
European
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Michael Murray] has always been professional yet warm. We messed with his personality. Always answer all of her questions and provided more information than we had expected. He has always been easily accessible via email on the portal any time of the day and responsed quickly ... Be answered all of our questions and have retaliated Expectations
Professional office staff [Northern California Fertility Medical Center] . The office is clean and organized. They are very willing to accommodate your scheduling needs and always pleasant and willing to answer questions when arriving at the office. ... Most of the safe was very friendly and provided specific I formation regarding procedures and follow ups. ...
How was your experience with Michael Murray at Northern California Fertility Medical Center?
He has always been professional yet warm. We messed with his personality. Always answer all of her questions and provided more information than we had expected. He has always been easily accessible via email on the portal any time of the day and responsed quickly
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Bring a list of questions
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Be answered all of our questions and have retaliated Expectations
Describe your experience with the nursing staff at Northern California Fertility Medical Center.
Most of the safe was very friendly and provided specific I formation regarding procedures and follow ups.
Describe your experience with Northern California Fertility Medical Center.
Professional office staff. The office is clean and organized. They are very willing to accommodate your scheduling needs and always pleasant and willing to answer questions when arriving at the office.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Each IUI was 1600 not Including meds
9
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5

Learn from top medical experts

Explore all courses