Northwestern Fertility & Reproductive Medicine

10 doctors work here

Rated 7.7
Strongly recommend: 58%Neutral: 18%Don't recommend: 24%7.7
58% strongly recommend
132 reviews
Operations
8.7
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.3
8.3
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
5.1
5.1
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.1
7.1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,664
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Chicago
259 E. Erie St., Suite 2400
Chicago, IL 60611
Geneva
351 Delnor Drive, Suite 210
Geneva, IL 60134
Highland Park
600 Central Ave., Suite 333
Highland Park, IL 60035
Oakbrook Terrace
2 Trans Am Plaza, Suite 400
Oakbrook Terrace, IL 60181
Show 2 more

132 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
9
NPS
10
Age 34 - 35
1 IUI
Diminished Ovarian Reserve
Male Factor
European
Income $50K - $99K
1st of 3 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Eve Feinberg] is very blunt and doesn’t sugar coat things- which I appreciated. She is also very realistic. She helped to set realistic expectations. Sometimes I wonder if we should have tried an additional cycle before moving to donor eggs but we could never afforded it.... Being DOR- I was pushed pretty hard with drugs. The first try at IVF resulted in 3 follicles so the cycles was converted to IUI. The second try only had two follicles- So we cancelled and did not do an IUI because later discovered a Male Factor. These cancellations saved us a lot of money.
The clinic [Northwestern Medicine- Chicago] is nice- clean, relatively friendly, etc. It seems to be a bit cheaper than many of the other Chicago clinics. Billing can be frustrating and I kept having to call and reiterate things, but they were going through some staffing changes. Plus, it is super close to public transit since it is downtown.... Stacey was my favorite- I don’t think she was a nurse but she did most of my appointments. (Saline sonograms, etc)
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She is very blunt and doesn’t sugar coat things- which I appreciated. She is also very realistic. She helped to set realistic expectations. Sometimes I wonder if we should have tried an additional cycle before moving to donor eggs but we could never afforded it.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Her calendar fills up very quickly- so book now!
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She was very involved in my treatment and really listened to our needs.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Being DOR- I was pushed pretty hard with drugs. The first try at IVF resulted in 3 follicles so the cycles was converted to IUI. The second try only had two follicles- So we cancelled and did not do an IUI because later discovered a Male Factor. These cancellations saved us a lot of money.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Stacey was amazing!)
Stacey was my favorite- I don’t think she was a nurse but she did most of my appointments. (Saline sonograms, etc)
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic is nice- clean, relatively friendly, etc. It seems to be a bit cheaper than many of the other Chicago clinics. Billing can be frustrating and I kept having to call and reiterate things, but they were going through some staffing changes. Plus, it is super close to public transit since it is downtown.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
I believe a full IVF cycle was around 10k-12k, plus meds.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
We never reached this point.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call with results
9
Doctor
Eve Feinberg
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
1
NPS
1
Age 38
Poor Egg Quality
European
Income $50K - $99K
Only Doc Seen
IUI With Other Docs
Donor Sperm
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Karen Altay] has very limited hours of seeing patients. MWF 8-2pm. This wasn't communicated until we did 2 months of tests...We thought she just saw patients during regular business hours, not the half days. As a result we'll have to look elsewhere for IUIs... Lots of testing but not a lot of results that were discussed...seems as though the dr has a plan towards retirement with reduced working hour
Blood tests [at would be complete and I would receive the results in a web portal but the dr wouldn't call/meet with me until CD 1. I hoped to talk about the results to make a plan right away, but the staff screened me from the dr so I had to wait a couple weeks just to get the results 'read'...Small clinic, nice small staff. Weaknesses: seems as though the dr has a plan towards retirement with reduced working hours...$900 out of pocket each month before starting any service.
How was your experience with Karen Altay at Northwestern Fertility & Reproductive Medicine?
She has very limited hours of seeing patients. MWF 8-2pm. This wasn't communicated until we did 2 months of tests. I don't think anyone can get pregnant if they don't do IUIs outside of that area. We thought she just saw patients during regular business hours, not the half days. As a result we'll have to look elsewhere for IUIs.
What's one piece of advice would you give a prospective patient of Karen Altay at Northwestern Fertility & Reproductive Medicine?
Limited hours, limited chances of getting pregnant.
During treatment, were you treated like a number or a human with Karen Altay at Northwestern Fertility & Reproductive Medicine?
She was thorough on the medical side of things.
Describe the protocols Karen Altay used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Tests included: FemVue with transvaginal ultrasound, ABO/RH, Prolactin, STD, AmH, Comp Metabolic panel. Lots of testing but not a lot of results that were discussed.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Marty)
They were good about keeping in touch and trying to be a good liaison between the dr and myself. Remembered my name and spouse's name.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Small clinic, nice small staff. Weaknesses: seems as though the dr has a plan towards retirement with reduced working hours.
Describe the costs associated with your care under Karen Altay at Northwestern Fertility & Reproductive Medicine.
We used insurance. $900 out of pocket each month before starting any service.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
Blood tests would be complete and I would receive the results in a web portal but the dr wouldn't call/meet with me until CD 1. I hoped to talk about the results to make a plan right away, but the staff screened me from the dr so I had to wait a couple weeks just to get the results 'read'.
1
Doctor
Karen Altay
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
1
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
2016, Successful
NPS
10
NPS
10
Age 29
3 Fertility Medications
PCOS
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I spent much more time with the nurses than with Dr. Barnes, but I felt like he was always friendly and helpful and knew what he was talking about. He laid out short- and long-term plans for treatment, so I knew what to expect...I believe I took letrazole with a shot each time- the plan was to do this for 3 cycles and then continue but with IUI added. We got pregnant the third time around.
It really was just that sometimes the nurses [at Northwestern] didn't know where I was at in a cycle or gave me conflicting information about say, how many treatments I had left until I moved on to IUI. We were always able to sort it out through MyChart though...The clinic was really beautiful and serene, and there was an order to it that made me feel like they had done this many times before (in a good way).
How was your experience with Randall Barnes at Northwestern Fertility & Reproductive Medicine?
I spent much more time with the nurses than with Dr. Barnes, but I felt like he was always friendly and helpful and knew what he was talking about. He laid out short- and long-term plans for treatment, so I knew what to expect.
What's one piece of advice would you give a prospective patient of Randall Barnes at Northwestern Fertility & Reproductive Medicine?
You might get pregnant sooner than you expect!
During treatment, were you treated like a number or a human with Randall Barnes at Northwestern Fertility & Reproductive Medicine?
Sometimes nurses didn't seem to know where I was at on the schedule
Describe the protocols Randall Barnes used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I believe I took letrazole with a shot each time- the plan was to do this for 3 cycles and then continue but with IUI added. We got pregnant the third time around.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
They were incredibly sweet and kind, but I found that sometimes they gave information that conflicted with what Dr. Barnes or other nurses had said.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic was really beautiful and serene, and there was an order to it that made me feel like they had done this many times before (in a good way).
Describe the costs associated with your care under Randall Barnes at Northwestern Fertility & Reproductive Medicine.
I don't remember
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
It really was just that sometimes the nurses didn't know where I was at in a cycle or gave me conflicting information about say, how many treatments I had left until I moved on to IUI. We were always able to sort it out through MyChart though.
10
Doctor
Randall Barnes
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
LGBTQ+
LGBTQ+
2013 - 2014, Unsuccessful
NPS
3
NPS
4
Age 31 - 32
4 IUI
PCOS
Unexplained
Income $50K - $99K
1st of 4 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I really liked Dr. Marsh, but the majority of the care provided was done by her Fellow or her team of nurses. Once the care plan was established, we had very little contact with her. While I liked her as a person, we were frustrated by her one size fits all approach to inseminations and we were not given the opportunity to adjust my meds based on my results.
Clinic was clean and organized. The lab is located within the office making the sperm prep very easy on the insemination day....Costs were very straightforward and through the main Northwestern billing portal....The nursing staff ranged in compassion, skill, and communication. Some of the nurses were amazing and were nice to work with and other nurses seemed annoyed by my existence.
How was your experience with Erica Marsh at Northwestern Fertility & Reproductive Medicine?
I really liked Dr. Marsh, but the majority of the care provided was done by her Fellow or her team of nurses. Once the care plan was established, we had very little contact with her. While I liked her as a person, we were frustrated by her one size fits all approach to inseminations and we were not given the opportunity to adjust my meds based on my results.
What's one piece of advice would you give a prospective patient of Erica Marsh at Northwestern Fertility & Reproductive Medicine?
Be prepared to work with her whole team, not just her. Ask her to clarify who will be doing the inseminations and ask her about clinic protocols as she was not forthcoming with all of the protocols at the beginning on my treatment.
Describe the protocols Erica Marsh used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I did 4 IUI's with donor sperm with Dr. Marsh. I was prescribed clomid for the first three rounds and femera for the last round.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
The nursing staff ranged in compassion, skill, and communication. Some of the nurses were amazing and were nice to work with and other nurses seemed annoyed by my existence.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Clinic was clean and organized. The lab is located within the office making the sperm prep very easy on the insemination day.
Describe the costs associated with your care under Erica Marsh at Northwestern Fertility & Reproductive Medicine.
Costs were very straightforward and through the main Northwestern billing portal.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to consider drug intolerance
3
Doctor
Erica Marsh
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
1 of 5
4
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Successful
NPS
10
NPS
10
1 IUI
Ashkenazi Jewish
Income $100K - $199K
Sales Representative
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Ask questions and be prepared to hear the truth. He [Dr. Edmond Confino] told me that if I was unable to become pregnant in three months that there was a problem. I listened to everything he told me to do and felt comfortable with out three month plan of IUI with and without drugs. I got pregnant at 39 after the first IUI...As a single woman wanting to have a child, he was supportive and nonjudgmental. He explained his plan for my age of 39 and we agreed on a time schedule. I felt he was honest with me and that I was in great hands.
Ask questions and be prepared to hear the truth. He [Dr. Edmond Confino] told me that if I was unable to become pregnant in three months that there was a problem. I listened to everything he told me to do and felt comfortable with out three month plan of IUI with and without drugs. I got pregnant at 39 after the first IUI...As a single woman wanting to have a child, he was supportive and nonjudgmental. He explained his plan for my age of 39 and we agreed on a time schedule. I felt he was honest with me and that I was in great hands.
How was your experience with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
Dr. Confino has been doing this a long time and is very well respected in his field. As a single woman wanting to have a child, he was supportive and nonjudgmental. He explained his plan for my age of 39 and we agreed on a time schedule. I felt he was honest with me and that I was in great hands.
What's one piece of advice would you give a prospective patient of Edmond Confino at Northwestern Fertility & Reproductive Medicine?
Ask questions and be prepared to hear the truth. He told me that if I was unable to become pregnant in three months that there was a problem. I listened to everything he told me to do and felt comfortable with out three month plan of IUI with and without drugs. I got pregnant at 39 after the first IUI
During treatment, were you treated like a number or a human with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
He was very caring and really wonderful. He was very blunt about my age and the likelihood of a pregnancy. I felt like I was in great hands from the start.
Describe the protocols Edmond Confino used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
It was 16 years ago but I do remember a little bit. As I was only allowed to purchase four vials of donor sperm from the donor I selected, I wanted to follow all the rules. The plan was to do one insemination with without drugs, one month with clomid and then two the last month with clomid or another drug. I went in for an ultrasound on day ?, had an injection of profasi and came back a day or two later for the IUI. I went on to have a perfect pregnancy and healthy baby
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
I just remember all the nurses being very nice.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
I am a big fan of Northwestern and think the clinic was well run and would recommend them.
Describe the costs associated with your care under Edmond Confino at Northwestern Fertility & Reproductive Medicine.
It was in 2000 but my GUESS is that the consults, ultrasound and IUI were around $4500
10
Doctor
Edmond Confino
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
7
NPS
6
Age 29
Male Factor
European
Income $200K - $499K
Entrepreneur
3rd of 3 Docs
Neutral
Doesn't Recommend
Successful
Dr Kim was nice but felt she didn’t take the time to get to know us on a personal level. ... Dr Kim knows seems to know her stuff. ... She powered through results, never stopping to ask what we thought or felt comfortable with. She pushed IVF and wanted to get treatment started right after the consultation. It felt somewhat pushy and sales-like during a really hard time ... She did not show compassion and getting to know us as a couple and what treatment plans we felt comfortable with ... Dr Kim came in and powered through the consultation. It felt very scientific, blunt, and impersonal ...
Nice clinic [Northwestern Medicine] but will continue to research others in the area. Seemed more like a business where they pushed IVF heavily. Initial consultation appointment was very expensive. We decided not to go back as it didn’t feel like the right fit ... [nursing staff] Nice and compassionate ... Very expensive. We were shocked by the consultation fee when we have excellent insurance
How was your experience with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr Kim was nice but felt she didn’t take the time to get to know us on a personal level. She powered through results, never stopping to ask what we thought or felt comfortable with. She pushed IVF and wanted to get treatment started right after the consultation. It felt somewhat pushy and sales-like during a really hard time
What's one piece of advice would you give a prospective patient of Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr Kim knows seems to know her stuff. She did not show compassion and getting to know us as a couple and what treatment plans we felt comfortable with
During treatment, were you treated like a number or a human with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr Kim came in and powered through the consultation. It felt very scientific, blunt, and impersonal
Describe the protocols Helen Kim used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
IVF with ICSI
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
Nice and compassionate
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Nice clinic but will continue to research others in the area. Seemed more like a business where they pushed IVF heavily. Initial consultation appointment was very expensive. We decided not to go back as it didn’t feel like the right fit
Describe the costs associated with your care under Helen Kim at Northwestern Fertility & Reproductive Medicine.
Very expensive. We were shocked by the consultation fee when we have excellent insurance
7
Doctor
Helen Kim
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
6
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
8
NPS
10
Age 30 - 31
2 IVF
Endometriosis
Male Factor
European
Income $50K - $99K
Operations
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
I had to go through two Ivf cycles [with Dr. Feinberg], both unsuccessful ( because of mine and my husband's complicated fertility issues). I don't know if she did her best. Most of the times, our only way of communication was through an app. Maybe if I have had to see her more often, I would've been more confident. Anyway, she treated me with compassion. She is a good doctor, knowing what she has to do. And I would recommend her to my friends.
NW is probably the biggest hospital/ clinic in Chicago area, and all the staff is high level. Every time I've been there during the last year, I received good and warm experience. The staff was always nice, and all the procedures I've undergone were delicate and less stressful...I had to go through two Ivf cycles [with Dr. Feinberg], both unsuccessful ( because of mine and my husband's complicated fertility issues). I don't know if she did her best. Most of the times, our only way of communication was through an app.
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
I chose dr. Feinberg because of a friend who rescued to have two successful pregnancies with IVF treatment. I had to go through two Ivf cycles, both unsuccessful ( because of mine and my husband's complicated fertility issues). I don't know if she did her best. Most of the times, our only way of communication was through an app. Maybe if I have had to see her more often, I would've been more confident. Anyway, she treated me with compassion. She is a good doctor, knowing what she has to do. And I would recommend her to my friends.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Ask as many questions as you need. Get all the tests done.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
NW is probably the biggest hospital/ clinic in Chicago area, and all the staff is high level. Every time I've been there during the last year, I received good and warm experience. The staff was always nice, and all the procedures I've undergone were delicate and less stressful.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
My healt insurance covered the expenses
8
Doctor
Eve Feinberg
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
9
NPS
9
Age 33
1 Fertility Medications
Male Factor
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
We have only just begin working with Eve [Dr. Feinberg], but she has been patient, informative, and responsive to our inquiries. She also referred us to a urologist to address the male infertility issues and worked closely with the urologist to coordinate care...She took the time to sit down with us and explain answers to questions, as well as being responsive to mychart messages in a timely fashion....
The clinic [Northwestern Medicine] is in a busy part of town and parking is expensive, but the office itself is beautiful, all staff are very friendly and professional, and the vibe is overall hopeful...The nurse was also very patient, informative, and responsive to questions/mychart communications promptly...We have only just begin working with Eve [Feinberg] , but she has been patient, informative, and responsive to our inquiries. She also referred us to a urologist to address the male infertility issues and worked closely with the urologist to coordinate care.
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
We have only just begin working with Eve, but she has been patient, informative, and responsive to our inquiries. She also referred us to a urologist to address the male infertility issues and worked closely with the urologist to coordinate care.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Ask lots of questions.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She took the time to sit down with us and explain answers to questions, as well as being responsive to mychart messages in a timely fashion.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine.
The nurse was also very patient, informative, and responsive to questions/mychart communications promptly.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic is in a busy part of town and parking is expensive, but the office itself is beautiful, all staff are very friendly and professional, and the vibe is overall hopeful.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
our insurance does not cover infertility treatment, so we are in the process of switching coverage to be able to get the treatment
9
Doctor
Eve Feinberg
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
7
NPS
10
Age 34
2 IVF
Male Factor
PCOS
European
Income $100K - $199K
1st of 2 Docs
Neutral
Strongly Recommends
Unsuccessful
...he [Dr. Confino] diagnosed me with PCOS, which I thought I had for about a year, and then when I saw another doctor at Northwestern I found I never actually had it...He has a wonderful reputation but due to his accent I couldn't understand a lot of what he was saying, especially on the telephone...Make sure his nurse is there so she can repeat anything that you didn't understand...
Northwestern didn't have the long lines in the morning that FCI had, which I know friends described as more of a cattle call. Since they moved to a new office everything had been great...My insurance was very good and covered a good portion of expenses related to IVF...[nurse] Joyce was always compassionate when we received negative results, and remembered my husband and I specifically when a year later we achieved positive results....
How was your experience with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
He has a wonderful reputation but due to his accent I couldn't understand a lot of what he was saying, especially on the telephone.
What's one piece of advice would you give a prospective patient of Edmond Confino at Northwestern Fertility & Reproductive Medicine?
Make sure his nurse is there so she can repeat anything that you didn't understand.
During treatment, were you treated like a number or a human with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
he diagnosed me with PCOS, which I thought I had for about a year, and then when I saw another doctor at Northwestern I found I never actually had it.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Joyce)
Joyce was always compassionate when we received negative results, and remembered my husband and I specifically when a year later we achieved positive results.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Northwestern didn't have the long lines in the morning that FCI had, which I know friends described as more of a cattle call. Since they moved to a new office everything had been great.
Describe the costs associated with your care under Edmond Confino at Northwestern Fertility & Reproductive Medicine.
My insurance was very good and covered a good portion of expenses related to IVF.
7
Doctor
Edmond Confino
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017, Unsuccessful
NPS
7
NPS
9
Age 39
2 Fertility Medications
Poor Egg Quality
Black or African-American
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr. Feinberg was friendly and very upfront with treatment and what could be the cause of my infertility. She wanted to do testing to figure the cause. She listen to my question and give me input of risks.... I felt Dr. Feinberg cared, she did explained but I wish she could have given me more attention.... The clinic [Northwestern Medicine] was clean and very modern with up to date equipment.... They [the nurses] were organized and helpful in making sure your had follow-up appointments....
The clinic [Northwestern Medicine] was clean and very modern with up to date equipment.... They [the nurses] were organized and helpful in making sure your had follow-up appointments.... Dr. Feinberg was friendly and very upfront with treatment and what could be the cause of my infertility. She wanted to do testing to figure the cause. She listen to my question and give me input of risks.... I felt Dr. Feinberg cared, she did explained but I wish she could have given me more attention
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Dr. Feinberg was friendly and very upfront with treatment and what could be the cause of my infertility. She wanted to do testing to figure the cause. She listen to my question and give me input of risks.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Be ready to go hard. She really is understanding.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
I felt Dr. Feinberg cared, she did explained but I wish she could have given me more attention.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I used progesterone, estradiol and prenatal vitamins for both FET.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine.
They were organized and helpful in making sure your had follow-up appointments.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic was clean and very modern with up to date equipment.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
$2000 for out of pocket expenses.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
She agreed to transfer 2.
7
Doctor
Eve Feinberg
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2016, Successful
NPS
10
NPS
10
Age 30
2 IUI
Anovulation
Ashkenazi Jewish
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Confino is...] Extremely warm and kind. when things were not clear he made sure to call me himself and spent 45 minutes on the phone with me...Dr Confino is one of the warmest and kindest doctors. He is very personable and has a hilarious sense of humor. During difficult times it was such an asset to have a doctor like him...
My only criticism of the [Northwestern Med] clinic which I told them as well was that I felt like I felll through the cracks one weekend. You don't have a nurse who is reviewing your file and is in charge of you. . They said they were working towards a system like that...Be assertive and ask questions as you are seen by the nurses routinely and they don't always explain the whole picture...
How was your experience with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
Dr Confino is one of the warmest and kindest doctors. He is very personable and has a hilarious sense of humor. During difficult times it was such an asset to have a doctor like him
What's one piece of advice would you give a prospective patient of Edmond Confino at Northwestern Fertility & Reproductive Medicine?
Be assertive and ask questions as you are seen by the nurses routinely and they don't always explain the whole picture
During treatment, were you treated like a number or a human with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
Extremely warm and kind. when things were not clear he made sure to call me himself and spent 45 minutes on the phone with me
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
My only criticism of the clinic which I told them as well was that I felt like I felll through the cracks one weekend. You don't have a nurse who is reviewing your file and is in charge of you. . They said they were working towards a system like that
10
Doctor
Edmond Confino
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2014, Successful
NPS
10
NPS
10
Age 28 - 31
1 IUI
1 IVF
1 Egg Freezing
Anovulation
Unexplained
European
Income $500K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Kazer was hands on and as invested in getting me pregnant as I was. Dr Kazer always took the time to talk to me in person or on the phone about my treatment. While being very upfront with medicine and its statistics he remained a my cheerleader as well. He was always warm, and when he could add humor to the situation he never hesitated.
Dr Kazer [at Northwestern Fertility] was hands on and as invested in getting me pregnant as I was. Dr Kazer always took the time to talk to me in person or on the phone about my treatment. While being very upfront with medicine and its statistics he remained a my cheerleader as well. He was always warm, and when he could add humor to the situation he never hesitated.
How was your experience with Ralph Kazer at Northwestern Fertility & Reproductive Medicine?
Dr Kazer was hands on and as invested in getting me pregnant as I was. Dr Kazer always took the time to talk to me in person or on the phone about my treatment. While being very upfront with medicine and its statistics he remained a my cheerleader as well. He was always warm, and when he could add humor to the situation he never hesitated.
What's one piece of advice would you give a prospective patient of Ralph Kazer at Northwestern Fertility & Reproductive Medicine?
Totally trust him. He knows what he is doing.
During treatment, were you treated like a number or a human with Ralph Kazer at Northwestern Fertility & Reproductive Medicine?
Dr Kazer was very upfront medically while being very caring compassionate and funny.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
They always asked you to call them anytime to talk about anything.
10
Doctor
Ralph Kazer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2011 - 2012, Successful
NPS
8
NPS
8
Age 33 - 34
10 IUI
PCOS
Unexplained
European
Income $200K - $499K
1st of 2 Docs
4 IVF With Other Docs
Surrogacy With Other Docs
Neutral
Neutral
Successful
I had a very positive experience with him [Dr. Barnes]. He has a warm demeanor and is knowledgeable. In my opinion, he is very optimistic about treatment (which is a nice-to-have through this process). I did felt like at a certain point when IUI wasn't working, I was leading the process rather than getting answers about next steps...
I don't know if it is still this way [at Northwestern Medicine - Chicago], but when I went through the process, there weren't individual appointment times for monitoring. So people would start to line up in the hallway before the clinic opened (before we all had to go to work). It had a little bit of a cattle call feeling that was stressful...
How was your experience with Randall Barnes at Northwestern Fertility & Reproductive Medicine?
I had a very positive experience with him. He has a warm demeanor and is knowledgeable. In my opinion, he is very optimistic about treatment (which is a nice-to-have through this process). I did felt like at a certain point when IUI wasn't working, I was leading the process rather than getting answers about next steps.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
I don't know if it is still this way, but when I went through the process, there weren't individual appointment times for monitoring. So people would start to line up in the hallway before the clinic opened (before we all had to go to work). It had a little bit of a cattle call feeling that was stressful.
8
Doctor
Randall Barnes
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
2011 - 2012, Successful
NPS
10
NPS
10
Age 40 - 41
3 IVF
Male Factor
Unexplained
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Ralph Kazer] cares but doesn't sugar coat anything which I like...He is blunt and truthful. He is also caring and compassionate. He lets you know factually how likely pregnancy is and doesn't give any false hopes. I am happy he was my doctor. He was extremely helpful...I had to do injections anf daily blood draws then use progesterone to keep levels high
He [Dr. Ralph Kazer] cares but doesn't sugar coat anything which I like...He is blunt and truthful. He is also caring and compassionate. He lets you know factually how likely pregnancy is and doesn't give any false hopes. I am happy he was my doctor. He was extremely helpful...I had to do injections anf daily blood draws then use progesterone to keep levels high
How was your experience with Ralph Kazer at Northwestern Fertility & Reproductive Medicine?
He is blunt and truthful. He is also caring and compassionate. He lets you know factually how likely pregnancy is and doesn't give any false hopes. I am happy he was my doctor. He was extremely helpful
What's one piece of advice would you give a prospective patient of Ralph Kazer at Northwestern Fertility & Reproductive Medicine?
Ask as many questions as you. Red to feel comfortable about the process
During treatment, were you treated like a number or a human with Ralph Kazer at Northwestern Fertility & Reproductive Medicine?
He cares but doesn't sugar coat anything which I like
Describe the protocols Ralph Kazer used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I had to do injections anf daily blood draws then use progesterone to keep levels high
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Very nice clean and helpful staff
10
Doctor
Ralph Kazer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2010 - 2011, Successful
NPS
10
NPS
10
Age 40 - 41
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
My friend recommend Dr. Confino after she had been through many fertility treatments. Dr. Confino and staff were wonderful. I could not be happy with my care....Dr. Confino was kind and caring. He is extremely knowledgeable.
My friend recommend Dr. Confino [at Northwestern] after she had been through many fertility treatments. Dr. Confino and staff were wonderful. I could not be happy with my care....Dr. Confino was kind and caring. He is extremely knowledgeable.
How was your experience with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
Dr. Confino was kind and caring. He is extremely knowleable.
What's one piece of advice would you give a prospective patient of Edmond Confino at Northwestern Fertility & Reproductive Medicine?
He is very funny. During my egg transfer(I was a little stress out) he made everyone in the room laugh.
During treatment, were you treated like a number or a human with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
My friend recommend Dr. Confino after she had been through many fertility treatments. Dr. Confino and staff were wonderful. I could not be happy with my care.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
They explained everything very well and answered all my questions
10
Doctor
Edmond Confino
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
4
NPS
4
Age 35 - 36
1 Embryo Freezing
Diminished Ovarian Reserve
European
Income $200K - $499K
Marketer or PR
Only Doc Seen
Donor Sperm
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Kim is knowledgeable and competent, but sometimes it didn't feel like she listened to why we were pursuing these specific fertility services. She seems less versed in LGBTQ+ care and somewhat unwilling to understand the ways in which gender identity may influence a person's decision to be pregnant or not...We are doing reciprocal IVF, meaning my spouse was going to have her eggs retrieved to freeze embryos that would then be transferred to me
Northwestern is a high-volume practice, so be prepared to keep track of what should be happening and when—you are ultimately responsible for your care. It's very much like an assembly line, and despite bragging about their LGBTQ+ bona fides, the forms are heteronormative and no effort has been made to make them more inclusive.
How was your experience with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr. Kim is knowledgeable and competent, but sometimes it didn't feel like she listened to why we were pursuing these specific fertility services. She seems less versed in LGBTQ+ care and somewhat unwilling to understand the ways in which gender identity may influence a person's decision to be pregnant or not.
What's one piece of advice would you give a prospective patient of Helen Kim at Northwestern Fertility & Reproductive Medicine?
If it's important to you, be confident in how you'd like to approach things. Dr. Kim won't lead you astray, but you may need to advocate for yourself a bit.
During treatment, were you treated like a number or a human with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr. Kim is knowledgeable and has excellent credentials. However, at times it felt like she was unwilling to acknowledge our specific situation. We are doing reciprocal IVF, meaning my spouse was going to have her eggs retrieved to freeze embryos that would then be transferred to me. My spouse has low ovarian reserve, and several times Dr. Kim suggested that my spouse simply get pregnant because the likelihood of my spouse being able to get and stay pregnant was likely better than the likelihood of retrieving enough eggs for fertilization. My spouse has no interest in being pregnant. If it had come up only once, I don't think I would have been as bothered by it, but it came up several times. The practice itself is a high volume practice, and there were several occasions where labs or diagnostics weren't ordered accurately or at all, leading to delays in care.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Northwestern is a high-volume practice, so be prepared to keep track of what should be happening and when—you are ultimately responsible for your care. It's very much like an assembly line, and despite bragging about their LGBTQ+ bona fides, the forms are heteronormative and no effort has been made to make them more inclusive.
Describe Helen Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
No strong preference, but it ended up not being relevant to us because we had only one embryo to freeze.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
They failed to order appropriate tests and call in the medication at one point. It didn't impact the outcome, but it added to an already stressful situation and degraded our faith in the medical team.
4
Doctor
Helen Kim
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
LGBTQ+ Care
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
4
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
LGBTQ+ Care
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
NPS
9
NPS
8
Age 31 - 32
Diminished Ovarian Reserve
Unexplained
European
1st of 2 Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Jain is incredibly kind and has a bedside manner that makes you feel welcome...was patient and always will to discuss journal articles I shared with him, and even talked to the director of labs at NW after I wanted certain draws and tests done...His research interest is equity in reproductive health
[Northwestern Fertility & Reproductive Medicine] Incredibly organized, efficient times and turn around for labs. Nice facilities (can't be the Lake Michigan view). Solid billing processes. Can often feel like a number. MyChart communication encouraged, so often speaking with nurses rather than provider.
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Dr. Jain is incredibly kind and has a bedside manner that makes you feel welcome. I was a puzzle for him as scores and scores of testing were'normal' yet I continued to miscarry. After my first miscarriage under their care, he wanted to do the d&c and following my next pregnancy, made sure he was doing the ultrasound scan. As I was scouring medical journals and doing my own research (which all doctor's love), Dr. Jain was patient and always will to discuss journal articles I shared with him, and even talked to the director of labs at NW after I wanted certain draws and tests done. While ultimately it was not possible, I appreciated Dr. Jain's willingness to advocate for me. His research interest is equity in reproductive health, so that alone can tell you the sort of doctor -and person - he is
Describe the protocols Tarun Jain used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
My only treatment protocols were progesterone and Lovenox. I was a medical mystery, diagnosed with recurrent miscarriages and unexplained loss (2 missed miscarriages, a miscarriage in the 2nd trimester, and 2 chemical pregnancies: I was 5 for 5 on attempts at natural conception, I just couldn't keep them alive and no one seemed to know why. I was under his care for 2 miscarriages and one chemical pregnancy). He was willing to try IVF as during one of my miscarriage tested positive for a chromosomal abnormality, thinking IVF had a potential to avoid that situation, but would not necessarily address the whole failing thrive in my uterus thing... I appreciated this willingness though.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Incredibly organized, efficient times and turn around for labs. Nice facilities (can't be the Lake Michigan view). Solid billing processes. Can often feel like a number. MyChart communication encouraged, so often speaking with nurses rather than provider.
9
Doctor
Tarun Jain
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Unsuccessful
NPS
0
NPS
0
Age 35 - 37
4 IVF
Poor Egg Quality
European
Income $200K - $499K
Consultant
2nd of 3 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
My husband and I were advised to complete genetic testing of our embryos and paid for the service. Genetic testing never occurred. After the fact, Dr. Boots indicated my embryos were too fragile; however, this was never told to myself or my husband until the mistake was made. Since it did not occur, we were required to re-open an emotional wound and try for the embryo transfer which ultimately was unsuccessful....
Cattle call, had to get there [Northwestern Fertility & Reproductive Medicine] super early, wait in line...Make sure everything is written down and you have a copy...we were advised and paid for our embryos to be tested and this did not occur. All would have been avoided if protocol had been followed. Nowhere in my records does indicate my embryos were not to be genetically tested...I did not receive payment until I found out my embryos were not genetically tested and seeked reimbursement
How was your experience with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
My husband and I were advised to complete genetic testing of our embryos and paid for the service. Genetic testing never occurred. After the fact, Dr. Boots indicated my embryos were too fragile; however, this was never told to myself or my husband until the mistake was made. Since it did not occur, we were required to re-open an emotional wound and try for the embryo transfer which ultimately was unsuccessful.
What's one piece of advice would you give a prospective patient of Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Make sure she writes everything down for you and you have a copy. Do not trust her word.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Make sure everything is written down and you have a copy. They do not stick to their word. As mentioned, we were advised and paid for our embryos to be tested and this did not occur. All would have been avoided if protocol had been followed. Nowhere in my records does indicate my embryos were not to be genetically tested, Northwestern chose to blame it on COVID and being behind on reimbursing me on payments made. I did not receive payment until I found out my embryos were not genetically tested and seeked reimbursement. If you try a different fertility, you will immediately see where NW falls short. Save your stress and visit a clinic which cares about its patients.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
Cattle call, had to get there super early, wait in line. COVID hit and they started scheduling appointments which made it easier. Would not be allowed to get lab work at the clinic if I was getting blood draw only which was ridiculous.
Describe the costs associated with your care under Christina E. Boots at Northwestern Fertility & Reproductive Medicine.
IVF - $10K out of pocket plus drugs, FET - $5K out of pocket plus drugs, bloodwork and monitoring. Genetic testing was between $2-3K which never happened. Billing there is a nightmare.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
My embryos were suppose to be genetically tested and they were not. My husband and I had to go through the process of a FET because of this error. The emotional toll and additional financial burden was not a concern to Northwestern.
0
Doctor
Christina E. Boots
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Compassion
3 of 5
Explained risks
1 of 5
Adaptability
2 of 5
0
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
2019, Unsuccessful
NPS
7
NPS
N/A
Age 34
1 IUI
Unexplained
Income $100K - $199K
Operations
Only Doc Seen
Neutral
Unsuccessful
Be very up front with what you want to be considered [with Dr. Jared Robins]. If you want full hormone panels regularly you will need to ask up front. If you want to look into complimentary efforts such as diet, acupuncture, supplements you'll need to enlist a separate provider for that...he is very warm, knowledgeable and personable. Over the 8 months of treatment I haven only met with Dr. Robins initially, and then again to proceed with IUI about 4 months in...Progesterone suppositories were advised right away, though no underlying need had been identified. Clomid was then prescribed but not much in the way of a heads up on how it would impact my cycle. The team that prepped in the week leading up to the IUI were extremely helpful. I did an IUI cycle without Clomid, just the trigger shot, as I'm wary of further messing with my cycle.
Be very up front with what you want to be considered [at Northwestern Medicine]. If you want full hormone panels regularly you will need to ask up front. If you want to look into complimentary efforts such as diet, acupuncture, supplements you'll need to enlist a separate provider for that... boasts strong result rates but the practice is so full that there isn't much individualized care...Progesterone suppositories were advised right away, though no underlying need had been identified. Clomid was then prescribed but not much in the way of a heads up on how it would impact my cycle. The team that prepped in the week leading up to the IUI were extremely helpful. I did an IUI cycle without Clomid, just the trigger shot, as I'm wary of further messing with my cycle.
How was your experience with Jared Robins at Northwestern Fertility & Reproductive Medicine?
I'm not sure whether portal care is the norm for infertility treatment. If it is not, then I would recommend another practice. Northwestern boasts strong result rates but the practice is so full that there isn't much individualized care.
What's one piece of advice would you give a prospective patient of Jared Robins at Northwestern Fertility & Reproductive Medicine?
Be very up front with what you want to be considered. If you want full hormone panels regularly you will need to ask up front. If you want to look into complimentary efforts such as diet, acupuncture, supplements you'll need to enlist a separate provider for that.
During treatment, were you treated like a number or a human with Jared Robins at Northwestern Fertility & Reproductive Medicine?
The two visits I have had with Dr. Robins he is very warm, knowledgeable and personable. Over the 8 months of treatment I haven only met with Dr. Robins initially, and then again to proceed with IUI about 4 months in. The nursing team at Northwestern Fertility Specialists are helpful and personable but nearly all exchanges are through the online portal. The practice is extremely busy and full so there aren't many opportunities for in person visits, though great when they do happen, the majority of care and interaction happens through the patient portal.
Describe the protocols Jared Robins used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Progesterone suppositories were advised right away, though no underlying need had been identified. Clomid was then prescribed but not much in the way of a heads up on how it would impact my cycle. The team that prepped in the week leading up to the IUI were extremely helpful. I did an IUI cycle without Clomid, just the trigger shot, as I'm wary of further messing with my cycle.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The practice is a well oiled machine. They get so many women in and out in a very efficient amount of time. The practice is well staffed, lots of rooms, always sure to process women in the early mornings very quickly for blood and ultrasounds - regularly in under 30 minutes.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
7
Doctor
Jared Robins
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
Operations
4 of 5
Nursing Staff
4 of 5
2019, Unknown Success
NPS
10
NPS
10
Age 34
3 Embryo Freezing
European
Income $200K - $499K
Lawyer
Only Doc Seen
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Eve Feinberg] is wonderful and warm - she remembered us personally, our journey, and always kept our specific goals as the focus...We loved her. She is extremely skilled and communicates well. I got OHSS, and she was calm and handled it in a way that kept me from panicking. We had a wonderful experience, even though IVF was hard, and she was always available for a visit or call when I needed...Ask questions when you have them - she’ll answer them!...always felt warmly welcomed. Plus, they really run on time!...with one exception: Melissa, a nurse practitioner who often spoke before thinking or being fully aware of a situation, which led to more than one stressful situation)
Claire [nurse at Northwestern Medicine] was so wonderful, reassuring, and enthusiastic. The entire nursing staff was fantastic (with one exception: Melissa, a nurse practitioner who often spoke before thinking or being fully aware of a situation, which led to more than one stressful situation)...Melissa often didn’t seem to know what was going on and provided bad information that conflicted with what others said or conflicted with my chart relating to embryo freezing process, medications, and post-retrieval care...Organized, quiet, clean, friendly desk staff, easy scheduling, not a crazy waiting room, easy parking. The only downside of being treated in the suburbs is having to go into the city for weekend monitoring, which is a very different experience, and for retrievals themselves. But we lived our clinic and always felt warmly welcomed. Plus, they really run on time!
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
We loved her. She is extremely skilled and communicates well. I got OHSS, and she was calm and handled it in a way that kept me from panicking. We had a wonderful experience, even though IVF was hard, and she was always available for a visit or call when I needed.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Ask questions when you have them - she’ll answer them!
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She is wonderful and warm - she remembered us personally, our journey, and always kept our specific goals as the focus
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Claire!)
Claire was so wonderful, reassuring, and enthusiastic. The entire nursing staff was fantastic (with one exception: Melissa, a nurse practitioner who often spoke before thinking or being fully aware of a situation, which led to more than one stressful situation)
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Organized, quiet, clean, friendly desk staff, easy scheduling, not a crazy waiting room, easy parking. The only downside of being treated in the suburbs is having to go into the city for weekend monitoring, which is a very different experience, and for retrievals themselves. But we lived our clinic and always felt warmly welcomed. Plus, they really run on time!
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
Insurance covered my care
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
Melissa often didn’t seem to know what was going on and provided bad information that conflicted with what others said or conflicted with my chart relating to embryo freezing process, medications, and post-retrieval care
10
Doctor
Eve Feinberg
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2022, Successful
NPS
10
NPS
10
Age 31 - 36
2 IUI
1 IVF
Endometriosis
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Although Dr Pavone is not warm and fuzzy but she's extremely smart, knowledgeable and highly skilled at what she does. Her understanding and knowledge is not just limited to her field of Reproductive Endocrinology but in fact she has very strong general medical knowledge as well...She quoted guidelines and evidence based data and recommended eSET...
Overall, they [Northwestern Fertility & Reproductive Medicine] have a great team there, a well oiled machine...Very evidence based. Protocols are guided by objective data. They are uptodate on the latest guidelines. They are really at par, if not ahead of, with the latest guidelines. As an academic institute the entire team is very knowledgeable...Dr Pavone is not warm and fuzzy but she's extremely smart, knowledgeable and highly skilled at what she does. Her understanding and knowledge is not just limited to her field of Reproductive Endocrinology but in fact she has very strong general medical knowledge as well
How was your experience with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
Although Dr Pavone is not warm and fuzzy but she's extremely smart, knowledgeable and highly skilled at what she does. Her understanding and knowledge is not just limited to her field of Reproductive Endocrinology but in fact she has very strong general medical knowledge as well. Northwestern's success rate is not as high as some other clinics and one of the reasons is that they see more complex patients who have already been at other clinics in the Chicago area. Overall, they have a great team there, a well oiled machine.
What's one piece of advice would you give a prospective patient of Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
Dont hesitate to ask questions.
During treatment, were you treated like a number or a human with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
I had very good communication. They went far and beyond to explain the basis of each treatment modality.
Describe the protocols Mary Ellen Pavone used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I dont remember the details.Its been a while.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
Very professional.The best of the best.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Very evidence based. Protocols are guided by objective data. They are uptodate on the latest guidelines. They are really at par, if not ahead of, with the latest guidelines. As an academic institute the entire team is very knowledgeable.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
efficient, well oiled machine
Describe the costs associated with your care under Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine.
at least 20 k as it was all out of pocket and not coveerd by my crappy insurance.
Describe Mary Ellen Pavone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
She quoted guidelines and evidence based data and recommended eSET.
10
Doctor
Mary Ellen Pavone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
7
NPS
10
Age 32 - 33
2 IUI
Unexplained
Latinx
Income $50K - $99K
Only Doc Seen
Neutral
Strongly Recommends
Successful
[Dr. Mary Ellen Pavone] strength is asking all the right questions for symptoms and life progression in fertility. Her weakness was not communicating after a tragic miscarriage which made me so sad...Not much of a warm conversation but hopefully we will soon....Please ask as many questions as you possibly can...I just took fertility shots
Positive energy for this practice [Northwestern Fertility & Reproductive Medicine]...I loved the staff and the way they remembered my name and asked how I was feeling...Just a warm communication follow ups and resources on income to help with medication. I would have preferred to be contacted on how the medication was while taking it and checking if I needed a change in medication
How was your experience with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
Her strength is asking all the right questions for symptoms and life progression in fertility. Her weakness was not communicating after a tragic miscarriage which made me so sad. I did not know what to expect in a miscarriage and how it was going to make me feel emotionally. I would have liked that warm feeling of support and compassion because this is a sensitive topic and life process.
What's one piece of advice would you give a prospective patient of Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
Please ask as many questions as you possibly can and tell the doctor how your relationship between you and your husband want with her on this journey in making a family.
During treatment, were you treated like a number or a human with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
It was just a visit to get the process started and to get to the pregnancy step. Not much of a warm conversation but hopefully we will soon. Positive energy for this practice.
Describe the protocols Mary Ellen Pavone used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I just took fertility shots
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
I loved the staff and the way they remembered my name and asked how I was feeling
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Just a warm communication follow ups and resources on income to help with medication. I would have preferred to be contacted on how the medication was while taking it and checking if I needed a change in medication
Describe the costs associated with your care under Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine.
Medication cost me
Describe Mary Ellen Pavone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
N/A
7
Doctor
Mary Ellen Pavone
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2019 - 2020, Unknown Success
NPS
9
NPS
9
Age 33 - 34
3 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Every appointment with Dr. Boots was very informative. She has a calming nature to her that helped us feel comfortable when she diagnosed me. She likes to draw pictures to help explain the diagnosis as well as the treatment options...[she has] a policy to prefer single embryo transfer depending on the situation...She is very knowledgeable and caring
The nursing staff [of Northwestern Fertility & Reproductive Medicine] is very informative and quick to respond to calls and messages...I’m the world of fertility clinics it is hard to not just feel like a number but I feel this clinic does a good job individualizing each patients care. It’s a busy practice and the system they have in place for morning monitoring and procedures is very thorough
How was your experience with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
She is very knowledgeable and caring . Every appointment with Dr. Boots was very informative. She has a calming nature to her that helped us feel comfortable when she diagnosed me. She likes to draw pictures to help explain the diagnosis as well as the treatment options. I always left appointments with her feeling very hopeful.
During treatment, were you treated like a number or a human with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Dr boots it’s very kind and takes time to explain every step and treatment options
Describe the protocols Christina E. Boots used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
The treatments and protocols are very straightforward and all researched based
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
The nursing staff is very informative and quick to respond to calls and messages.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
I’m the world of fertility clinics it is hard to not just feel like a number but I feel this clinic does a good job individualizing each patients care. It’s a busy practice and the system they have in place for morning monitoring and procedures is very thorough
Describe the costs associated with your care under Christina E. Boots at Northwestern Fertility & Reproductive Medicine.
The high cost has nothing to do with the clinic but the lack of insurance coverage.
Describe Christina E. Boots's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
The doctor and clinic together have a policy to prefer single embryo transfer depending on the situation
9
Doctor
Christina E. Boots
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
8
Age 38
3 IUI
Unexplained
European
Latinx
Income $200K - $499K
Operations
2nd of 2 Docs
2 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Jain] conducted a thorough examination and provided clear instructions and recommendations for our game plan. We only met him once at our initial consultation back in January but he came highly recommend by my gynecologist. ... Since we had already been trying to conceive for a year, had 5 months of clomid and one failed IUI without a positive pregnancy test he laid out a game plan to switch to letrozole for three months before discussing IVF.
This clinic [Northwestern Medicine] operates as a well oiled machine. It’s startling to see so many women at the office on the same journey they they all seem well taken care of. They have flexible house for monitoring appointments for blood draws and ultrasounds. Makes it easy to fit appointments into my schedule. I also love that they primarily communicate through MyChart app. No missed phone calls and it’s easy to review their written instructions and be reminded of appointments.
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
He conducted a thorough examination and provided clear instructions and recommendations for our game plan. We only met him once at our initial consultation back in January but he came highly recommend by my gynecologist. We also have an IVF consultation scheduled for next month if needed.
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Personable staff and pleasant communication
Describe the protocols Tarun Jain used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Since we had already been trying to conceive for a year, had 5 months of clomid and one failed IUI without a positive pregnancy test he laid out a game plan to switch to letrozole for three months before discussing IVF.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
This clinic operates as a well oiled machine. It’s startling to see so many women at the office on the same journey they they all seem well taken care of. They have flexible house for monitoring appointments for blood draws and ultrasounds. Makes it easy to fit appointments into my schedule. I also love that they primarily communicate through MyChart app. No missed phone calls and it’s easy to review their written instructions and be reminded of appointments.
8
Doctor
Tarun Jain
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
9
Age 28
Poor Egg Quality
Uterine Fibroids
Black or African-American
Income $200K - $499K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Doctor Jared was awesome I felt 100% comfortable with him and my treatment plans. He went over all my test results with me & my partner.he explain the treatment we would do like first I start on the clomid pill then do ultrasounds & blood draws to track my hormones. ... I felt like a human, he answered all my question & concerns ...
My nursing staff was amazing [at Northwestern Medicine], Claire the RN Nurse answered all my questions soon as possible. She explain & answered my questions about my treatment plan also testing had to do. ... They have amazing compassion towards their patients. I haven’t seen anything of their weakness. They are good on about patients treatments, & response very quickly about questions that the patients have.
How was your experience with Jared Robins at Northwestern Fertility & Reproductive Medicine?
Doctor Jared was awesome I felt 100% comfortable with him and my treatment plans. He went over all my test results with me & my partner.he explain the treatment we would do like first I start on the clomid pill then do ultrasounds & blood draws to track my hormones.
What's one piece of advice would you give a prospective patient of Jared Robins at Northwestern Fertility & Reproductive Medicine?
Don’t be afraid to ask questions and do retest on anything that doesn’t sound right.
During treatment, were you treated like a number or a human with Jared Robins at Northwestern Fertility & Reproductive Medicine?
I felt like a human, he answered all my question & concerns
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Claire )
My nursing staff was amazing, Claire the RN Nurse answered all my questions soon as possible. She explain & answered my questions about my treatment plan also testing had to do.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
They have amazing compassion towards their patients. I haven’t seen anything of their weakness. They are good on about patients treatments, & response very quickly about questions that the patients have.
Describe the costs associated with your care under Jared Robins at Northwestern Fertility & Reproductive Medicine.
My insurance covered everything except my medications & IUI procedure so we decided to do clomid with the injection with time intercourses
10
Doctor
Jared Robins
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5