Ohio Reproductive Medicine (Boston IVF Network clinic)

4 doctors work here

Rated 8
Strongly recommend: 63%Neutral: 17%Don't recommend: 20%8
63% strongly recommend
138 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
8.4
8.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.6
8.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.2
7.2
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.4
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
8.9
8.9
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
6.9
6.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,088
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Columbus
535 Reach Blvd., Suite 200
Columbus, OH 43215

138 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
9
NPS
10
Age 32 - 33
1 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
he [Dr. Steven Williams] was very well versed in current studies and techniques...Dr. Williams' strengths are his friendly attitude and his clear explanations of procedures and risks. He was also always willing to answer questions and didn't seem rushed...His one weakness is that after an extended vacation, he had trouble remembering us and our circumstances... Williams recommended IUI first, but since we had been TTC for 5 years, he was fine with just moving right to IVF.
[At Ohio Reproductive Medicine] The procedure [IUI] was $346 for the sperm wash and insemination. The Letrozole I had been taking was $18 per month through a specialty pharmacy. We had to pay a deposit of $1200 for the IVF procedures and lab fees...Strengths: well-established clinic; doctors and nurses with a lot of experience; friendly staff; large, well-organized facility; plenty of doctors, male and female; easy to find; plenty of parking; knowledgeable; easy to contact; return calls promptly; eIVF app; easy to use patient portal. Weaknesses: need a larger waiting room; practice is very large.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams' strengths are his friendly attitude and his clear explanations of procedures and risks. He was also always willing to answer questions and didn't seem rushed. He always had a smile and a handshake to give, and he was very well versed in current studies and techniques. His one weakness is that after an extended vacation, he had trouble remembering us and our circumstances. This memory lapse was during my 7 week ultrasound to confirm pregnancy before releasing us to the regular ob/gun. Because I was already pregnant, I wasn't too worried about his memory.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Make sure to ask any questions that you want. He can talk quickly, so if you need clarity, just ask. In my experience he's been more than willing to explain anything.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
While the clinic was often crowded (especially in the morning), Dr. Williams and his nurses were always kind and welcoming. He did a good job of making us feel comfortable and explaining all of his procedures. We were very happy in his care.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
I did Letrozole for 4 cycles with no success. We then discussed IVF. Williams recommended IUI first, but since we had been TTC for 5 years, he was fine with just moving right to IVF. While we were preparing all the paperwork for IVF, we did one round of IUI just to see if it would work. It did not. So on to IVF we went. I did 75cc of Gonal in the morning and 75cc of Gonal and 150cc (I think) of Menopur in the evening for 10 days. I also used an ovulation suppressant for 3 days before retrieval, but I can't remember what it's called. I also used a trigger shot 36 hours before retrieval. On the day of retrieval, i took a Xanax two hours before the procedure. And I took Zofran about 30 min before the procedure. Because Williams was on vacation, Dr. Schmidt did the retrieval. Although I had heard (on this website) that he can be unfriendly or arrogant, he was nothing but warm and kind to me. The nurse gave me a shot of Dilaudid about 30 minutes before the procedure. The only side effect I noticed was dizziness. The retrieval wasn't painful at all. I was very impressed. Dr. Schmidt definitely has had many years of practice, so that was a real benefit. I spent the rest of the day on the couch. I had had a stomach bug earlier in the week, so I needed the rest. He retrieved 10 eggs. 8 fertilized, and 5 made it to day 5 blastocysts. We transferred the best one and froze the other 4. Dr. Londra preformed the transfer because Williams was still on vacation. She was also very friendly, but she was a little nervous because Williams had written in his notes that he had had trouble getting the catheter into my uterus when he has done the practice run. But everything went really smoothly, and she said she had no issues. She seemed very relieved. Again, there was no real pain, and I spent the rest of the day hanging out and watching America's Funniest Home Videos. I read that laughter aids in implantation because it helps your body relax and release endorphins. Ten days later, I did a blood test and got a call later that the pregnancy test was positive. I did another blood test 3 days later, and it also looked great. Three weeks later, I went in to do a 7 week ultrasound with Dr. Williams. He was back from vacation and looking refreshed, but he couldn't remember our names or history. At that point, I didn't really care because I had one healthy gestational sac and I was released to my regular ob/gyn. I also began progesterone in sesame oil shots every day after retrieval until reaching 12 weeks of pregnancy. It was not fun! But my husband got very good at giving them, and it was only a half a milliliter. I always sat on a heating pad afterward to help disperse the oil, and we alternated sides. I tried suppositories after 8 weeks, but they were mostly too messy to use consistently. I took them if I was going to be away from my husband for the night or if my butt was just too sore for another shot. So glad they're over!
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Mackenzie and Nancy)
Makenzie and Nancy were always willing to answer questions, and they got back to me promptly about any messages I left. Nancy went into detail about how to give myself shots, and she instructed my husband well on how to give the trigger shot and the progesterone shots. I always felt comfortable with the nurses, especially Nancy. She was just so friendly and warm.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
Strengths: well-established clinic; doctors and nurses with a lot of experience; friendly staff; large, well-organized facility; plenty of doctors, male and female; easy to find; plenty of parking; knowledgeable; easy to contact; return calls promptly; eIVF app; easy to use patient portal. Weaknesses: need a larger waiting room; practice is very large.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
We were incredibly lucky that my husband's company provided infertility benefits. We didn't want to use them on the IUI so we paid out of pocket for that. The procedure was $346 for the sperm wash and insemination. The Letrozole I had been taking was $18 per month through a specialty pharmacy. We had to pay a deposit of $1200 for the IVF procedures and lab fees. To the best of my knowledge, that's all we paid to the clinic. The drugs were also covered under our insurance, but only up to $4000, I think. So we had to pay about $1500 over that coverage for all of the medication. I think I paid another $50 for more progesterone when my supply was running low. We also had to pay a deposit and a monthly fee to store our frozen embryos. I think the deposit was $150 or so, and the monthly fee is around $40. So all in all, we spent about $3000 on our various treatments including one round of IVF. I could not be happier with that expense considering what people normally pay out of pocket.
Describe Steven Williams (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
Williams and his nurses were pretty adamant about a single embryo transfer. I am 32 and my husband is 33, so we were fine with one. We also have friends who transferred 2 and then one embryo split, and they got triplets! We did not want that to happen to us.
NPS
9
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2008 - 2017, Successful
NPS
9
NPS
9
Age 27 - 36
2 IVF
Diminished Ovarian Reserve
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I have been a patient on and off for almost 8 years. I've always been impressed with his knowledge of reproductive health. He does tend to rattle off stats and info rather quickly but will always take the time to throughly explain if you ask for clarification. Dr. Grant has been very mindful of the cost/benefit of procedures as I am totally self pay.... Dr. Grant has a very warm bedside manner. I felt very comfortable asking any questions.
There seems to be a very supportive team environment [at Ohio Reproductive Medicine]. When my doctor was on vacation I had a test result come back abnormal. My nurse contacted another physician in the practice (Dr. Williams) who reviewed and updated my protocol. I really appreciated the initiative she took in ensuring my care was the most appropriate. Ultrasounds and ivf procedures are done by the doctor on call. I was nervous at first to interact with a different doctor each time, but I've found them all to very knowledge, pleasant and helpful.
How was your experience with Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic)?
I have been a patient on and off for almost 8 years. I've always been impressed with his knowledge of reproductive health. He does tend to rattle off stats and info rather quickly but will always take the time to throughly explain if you ask for clarification. Dr. Grant has been very mindful of the cost/benefit of procedures as I am totally self pay.
What's one piece of advice would you give a prospective patient of Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Prepare your questions in advance and don't be afraid to ask something.
During treatment, were you treated like a number or a human with Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Grant has a very warm bedside manner. I felt very comfortable asking any questions. His nurses Kathy and Carol are wonderful people. Many times I cried in the office or on the phone, as I am pursuing fertility treatments after my sons death, and they were especially kind and empathetic.
Describe the protocols Grant Schmidt used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
My first ivf round was microdose Lupron with Bc. My fsh level was slightly elevated. He assured me at my age I should have some quality eggs left but I may not produce a lot. My estrogen level was almost 1200 but sadly only 2 eggs were retrieved. I was disappointed with this procedure for a couple of reasons. A fresh transfer was planned but on retrieval day (after I had been given Ativan and dilauid) I was told my progesterone was too high and it would be best to freeze. I thought someone would have called prior to my retrieval to tell me. My progesterone came back high two days before my retrieval. We were expecting to retrieve 7, but only got 2. Dr. Grant did not do my retrieval, Dr. Kennard did. I never really got an explanation as why only 2 eggs were retrieved. My second round I was on an antagonist protocol with no Bc. After 6 days of stimms 5 eggs were retrieved. We planned to do a freeze since I needed surgery to remove a uterine polyp.
Describe your experience with the nursing staff at Ohio Reproductive Medicine (Boston IVF Network clinic).
Kathy and Carol are wonderful. Very patient and positive. They appear to have a very good working relationship with Dr. Grant. At times I felt confused about which nursing department to contact (ivf nurses or Dr. Grants personal nurses).
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
There seems to be a very supportive team environment. When my doctor was on vacation I had a test result come back abnormal. My nurse contacted another physician in the practice (Dr. Williams) who reviewed and updated my protocol. I really appreciated the initiative she took in ensuring my care was the most appropriate. Ultrasounds and ivf procedures are done by the doctor on call. I was nervous at first to interact with a different doctor each time, but I've found them all to very knowledge, pleasant and helpful.
Describe the costs associated with your care under Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic).
Ivf cycles were about 7,000 There was a detailed list of costs given prior to starting ivf.
Describe Grant Schmidt's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
Have not transferred yet
NPS
9
Doctor
Grant Schmidt
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
NPS
9
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
10
NPS
10
Age 31 - 32
2 IUI
Tubal Blockage
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Wiliiams treats you like you matter and makes sure you are aware of and understand all of your options. He is very knowlegable and I feel like I'm in good hands with him....He is always prepared and knows what's going on. He never asks me to tell him things he should already know. He is also very compassionate and very positive....He was the 1st dr to find why my tubes were blocked and he did the surgery to unblock them. He did a great job and now both tubes are open...
The main waiting room [Ohio Repro Med] could be set up better and the new receptionist is still learning the ropes. Overall it's a nice place....$160 for follicular ultra sound. $200 for HSG. Less than $1000 for laparoscopy and hysteroscopy. just under $400 for IUI....Nancy and Mackenzie are Dr. Williams nurses. They are both good but Nancy is amazing!!! She is always willing to answer any questions and she really cares about the patients. Mackenzie is a little more reserved but does a good job.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Wiliiams treats you like you matter and makes sure you are aware of and understand all of your options. He is very knowlegable and I feel like I'm in good hands with him. I drive 2 hours for appointments because I don't want to change doctors. He was the 1st dr to find why my tubes were blocked and he did the surgery to unblock them. He did a great job and now both tubes are open and were are now trying IUI again. Also, they make sure to help save costs whenever possible. I would hands down recommend him to anyone needing fertility help.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Listen to him and really consider his suggestions. I didn't at 1st and wasted a round of IUI because I didn't have him do a 2nd HSG that I thought I didn't need. Turns out he found my problem after performing it himself and I had to have surgery. I could have saved myself a lot of time, money and heartbreak if I had taken his advice.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
He is always prepared and knows what's going on. He never asks me to tell him things he should already know. He is also very compassionate and very positive. His nurses are amazing too!
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
My 1st treatment was 100mg Clomid days 3-5 and I had 2 good follicles on day 14. I did 1 mL of pregnyl that night and had intercourse. My iui was day 16 at 9:30am then 21 day prgesterone Test showed I ovulated. I didn't get pregnant but I had blocked tubes I didn't know about yet. Next cycle repeated the same but no good follicles could be found (no iui) but 21 day progesterone showed I did ovulate again. Still BFN. Next round 150mg Clomid 2 follicles did pregnyl and iui then 21 day progesterone showed I didn't ovulate. Obviously BFN. This next round they are going to try Femara.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy Wolff)
Nancy and Mackenzie are Dr. Williams nurses. They are both good but Nancy is amazing!!! She is always willing to answer any questions and she really cares about the patients. Mackenzie is a little more reserved but does a good job.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
The main waiting room could be set up better and the new receptionist is still learning the ropes. Overall it's a nice place.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
Usually just paid my copay for regular visits. $160 for follicular ultra sound. $200 for HSG. Less than $1000 for laparoscopy and hysteroscopy. just under $400 for IUI
Describe Steven Williams (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
Have not dealt with this
NPS
10
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
9
NPS
9
Age 31 - 32
Tubal Blockage
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Steven Williams] Explains things very well, great bedside manner. Gave me his personal cell number in case I needed him over the weekend. Called to check on me himself after surgery. Portrayed confidence in my treatment but never promised anything he knew he may not be able to deliver.... HSG to check tubes. Once we found one was blocked he gave us options of surgery or pursuing IVF without any pressure-he let us make decision. Once we found we were having an ectopic miscarriage, he explained our options-surgery vs methotrexate vs waiting and monitoring with labs and ultrasound. Recommended surgery to remove tube after ectopic miscarriage due to possibility of blocked tube contributing to miscarriages.
McKenzie [a nurse at Ohio Reproductive Med] was absolutely wonderful! On top of everything and so hopeful when we needed her. Nancy made many scheduling mistakes that caused issues and frustration.... Nurse gave us appointment time and date but entered it on her end in wrong month. Day before appointnent I caught it on portal and called. Had to have appointment rescheduled after already planning mine and husbands work schedule.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Explains things very well, great bedside manner. Gave me his personal cell number in case I needed him over the weekend. Called to check on me himself after surgery. Portrayed confidence in my treatment but never promised anything he knew he may not be able to deliver.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Don't be afraid to ask questions!
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr.williams always called my husband and I by name, he remembered little details about us and would talk about them at visits.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
HSG to check tubes. Once we found one was blocked he gave us options of surgery or pursuing IVF without any pressure-he let us make decision. Once we found we were having an ectopic miscarriage, he explained our options-surgery vs methotrexate vs waiting and monitoring with labs and ultrasound. Recommended surgery to remove tube after ectopic miscarriage due to possibility of blocked tube contributing to miscarriages.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy and McKenzie)
McKenzie was absolutely wonderful! On top of everything and so hopeful when we needed her. Nancy made many scheduling mistakes that caused issues and frustration.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
Easy to get ahold of, not a long wait to see Dr. at appointments. Billing dept is not the best at communicating
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
Roughly 10,000 for one cycle of IVF not including medications
Describe Steven Williams (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
He provides information on risks with transferring multiples, will discuss your Personal situation/age etc.
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic).
Nurse gave us appointment time and date but entered it on her end in wrong month. Day before appointnent I caught it on portal and called. Had to have appointment rescheduled after already planning mine and husbands work schedule.
NPS
9
Doctor
Steven Williams (retired)
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
9
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017, Unsuccessful
NPS
8
NPS
7
Age 35
Unexplained
Income $50K - $99K
Teacher
1st of 2 Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
I almost always saw him [Dr. Grant Schmidt] when I had an appointment. He seemed personable and honest about helping us achieve our goal. There were times when I felt rushed like he needed to see as many patients as possible. I didn't feel like I could ask any questions and needed to wait to speak with the nurses.... We started with 4 rounds of a variation of Clomid since I was already on clomid for 5 months with my ob/gyn. During these rounds, Schmidt also monitored be for.ovulation and used a hcg trigger. The dosage was always the same and nothing changed. These didn't work so we moved onto injectable, follistim. I was monitored and also used a hcg trigger. The only change in meds was the last cycle when he increased my follistim from 100 to 150 and added progesterone suppositories for 7days after trigger. The progesteeone was added because it was low the on tge last cycle. All through my medicated cycles, my lining and estrogen was monitored also.
I didn't like that I had to prepay for every appointment [at Ohio Reproductive Med]. I talked with billing and they were very rude. In the beginning I was not well informed about where to go for bloodwork and was made to feel like an idiot by the staff.... I felt more comfortable with the nurses. I felt like they were my cheerleaders through the process. They always were encouraging and informed me of all the details
How was your experience with Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic)?
I almost always saw him when I had an appointment. He seemed personable and honest about helping us achieve our goal. There were times when I felt rushed like he needed to see as many patients as possible. I didn't feel like I could ask any questions and needed to wait to speak with the nurses.
What's one piece of advice would you give a prospective patient of Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Make sure you ask any and all questions while in the office no matter if he made you feel rushed. That is why he is there to help us all achieve our goal.
During treatment, were you treated like a number or a human with Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic)?
I felt rush through the appointments with less than 5 minutes to actually talk with the doctor.
Describe the protocols Grant Schmidt used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
We started with 4 rounds of a variation of Clomid since I was already on clomid for 5 months with my ob/gyn. During these rounds, Schmidt also monitored be for.ovulation and used a hcg trigger. The dosage was always the same and nothing changed. These didn't work so we moved onto injectable, follistim. I was monitored and also used a hcg trigger. The only change in meds was the last cycle when he increased my follistim from 100 to 150 and added progesterone suppositories for 7days after trigger. The progesteeone was added because it was low the on tge last cycle. All through my medicated cycles, my lining and estrogen was monitored also.
Describe your experience with the nursing staff at Ohio Reproductive Medicine (Boston IVF Network clinic).
I felt more comfortable with the nurses. I felt like they were my cheerleaders through the process. They always were encouraging and informed me of all the details
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
I didn't like that I had to prepay for every appointment. I talked with billing and they were very rude. In the beginning I was not well informed about where to go for bloodwork and was made to feel like an idiot by the staff.
Describe the costs associated with your care under Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic).
Each office visit cost around $500 and bloodwork was $250 plus medication
NPS
8
Doctor
Grant Schmidt
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
1 of 5
NPS
7
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
2015 - 2017, Unsuccessful
NPS
6
NPS
7
Age 35 - 37
3 IUI
Diminished Ovarian Reserve
Endometriosis
Male Factor
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
Dr Williams was always kind and hopeful. He remembered the details of my case when he saw me and he never pressured me to pursue or not pursue any specific treatment....Overall, I liked Dr Williams. He remained optimistic yet gave me a realistic idea of whether specific treatments could work. He is kind and compassionate and on-time...My protocols were only for IUI. I started with 50mg Clomid while trying naturally. Then after one cycle, I decided I wanted to move to IUI with Clomid, which he agreed to. A few cycles I didn't ovulate, or my husband had low sperm counts.
Sometimes the staff [at Ohio Reproductive Medicine] in the front lobby weren't super polite. The clinic itself is located right next the the lab and a blood place, so very convenient for me to manage...the nurse I worked with most was Mackenzie and she is awesome. I always received prompt phone calls back and she's very calm and informative and took all the time I needed to answer questions...Someone didn't call me with a progesterone level result
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Overall, I liked Dr Williams. He remained optimistic yet gave me a realistic idea of whether specific treatments could work. He is kind and compassionate and on-time. So far, I've only pursued IUI with him, so I can't comment on IVF with this particular doctor.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Advocate for yourself. Make sure he knows if you want to be more aggressive with treatments, etc.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr Williams was always kind and hopeful. He remembered the details of my case when he saw me and he never pressured me to pursue or not pursue any specific treatment.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
My protocols were only for IUI. I started with 50mg Clomid while trying naturally. Then after one cycle, I decided I wanted to move to IUI with Clomid, which he agreed to. A few cycles I didn't ovulate, or my husband had low sperm counts.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy and Mackenzie )
The nurse I worked with most was Mackenzie and she is awesome. I always received prompt phone calls back and she's very calm and informative and took all the time I needed to answer questions.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
Sometimes the staff in the front lobby weren't super polite. The clinic itself is located right next the the lab and a blood place, so very convenient for me to manage.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
IUI was $373. Monitoring was about $40 after insurance. Procedures seemed to be well priced in comparison to what I've heard from other clinics
Describe Steven Williams (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
Did not pursue IVF so cannot comment.
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Failed to call with results
Describe the specific things that went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic).
Someone didn't call me with a progesterone level result. It was only to confirm whether I ovulated (I was pretty sure I did, so didn't follow up right away). She apologized and indicated they had critical staff out on vacation. I wasn't too concerned and wouldn't let that experience away you from choosing the clinic.
NPS
6
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
7
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 33
1 IVF
Unexplained
European
Income $100K - $199K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I felt like Dr. Londra was my friend. We didnt share our fertility challenges with anyone, but I always had her to express my feelings to. She calmed me when i was anxious and I instantly trusted her to take care of me.... I dont remember everything from memory. She started with low dose pills and closely monitored results. Each month she made adjustments, increasing dosage and adding injectibles. But, the increases were gradual and I really appreciated that.
The billing department [Ohio Reproductive Med] was lacking in their communication and ability to follow up with my insurance company. They told me my insurance coverage wrong twice and really frustrated me. Eventually they got it straightened out.... Nurse Sally was great. She's been doing this for awhile so was very knowledgeable. She was compassionate and honest. Always made me feel comfortable asking questions.... My insurance covered a lot of my prescriptions, ultrasound visits, and even IVF since it was my first round.
How was your experience with Laura Londra at Ohio Reproductive Medicine (Boston IVF Network clinic)?
I felt like Dr. Londra was my friend. We didnt share our fertility challenges with anyone, but I always had her to express my feelings to. She calmed me when i was anxious and I instantly trusted her to take care of me.
What's one piece of advice would you give a prospective patient of Laura Londra at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Don't hesitate! I was embarrassed and nervous to start treatment. But after being in her care I regret that I didnt start sooner.
During treatment, were you treated like a number or a human with Laura Londra at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr Londra got to know me and my husband. She had a warm bedside manner and explained treatments thoroughly. She always made me feel comfortable to ask questions and she gave honest answers.
Describe the protocols Laura Londra used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
I dont remember everything from memory. She started with low dose pills and closely monitored results. Each month she made adjustments, increasing dosage and adding injectibles. But, the increases were gradual and I really appreciated that. We started with the least invasibe treatment and moved up the ladder. I didnt want to take risks with multiples and she agreed. She was up front that after the treatments we'd done, IUI would not significantly increase oir chances, but let us decide if we wanted to try it. We decided to save our restricted insurance coverage for IVF. The retreival was uncomfortable, but she talked me through it. We did a fresh transfer of 1. She was out of town for a conference for the transfer, but left me in good hands and gave me her cell phone number before she left in case i had questions or just needed to hear her opinion. I was so nervous after getting blood drawn for my first pregnancy test. I was waiting on pins and needles for a nurse to call me. The call came the same afternoon as my test, and it was Dr. Londra herself! I was so thankful she took the time to call me to share the news, answer my questions, and tell me next steps.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nurse Sally)
Nurse Sally was great. She's been doing this for awhile so was very knowledgeable. She was compassionate and honest. Always made me feel comfortable asking questions.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
The billing department was lacking in their communication and ability to follow up with my insurance company. They told me my insurance coverage wrong twice and really frustrated me. Eventually they got it straightened out.
Describe the costs associated with your care under Laura Londra at Ohio Reproductive Medicine (Boston IVF Network clinic).
I domt remember. My insurance covered a lot of my prescriptions, ultrasound visits, and even IVF since it was my first round. Going forward it will all be out of pocket since tge coverage for infertility has a lifetime max.
Describe Laura Londra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
Dr. Londra shared the risks of transferring multiple embryos as well as how little multiple ones would increase the chance of pregnancy. She left the decision up to us and said they would go with what we decided. We considered transferring 2. But after speaking with her, we decided to go with 1 and are thankful for her information and advice.
NPS
10
Doctor
Laura Londra
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
5
NPS
4
Age 25
4 IUI
Unexplained
Income $50K - $99K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Friedman was a very nice person. He seemed very invested in what he was doing, but he was on his way out (retiring) when we saw him. I felt like he skipped a lot of tests. The first day we saw him he ordered a blood test to check my thyroid (because I pushed for it) and did a transvaginal ultrasound. I had already had my FSH and LH checked at my PCP's office. From those 2 tests he ordered he suggested we start IUI. After 4 unsuccessful rounds of IUI and a lot of my own research, I feel like there is a lot of testing that should have been done before jumping right to IUI.
The clinic [Ohio Reproductive Medicine] is conviently located next to the lab that takes the sperm samples, as well as a lab for blood draw. It was nice not having to drive to multiple locations for the different appointments. The doctors all seemed to communicate well with each other and the nursing staff. If you are looking for a clinic with great emotional support, though, this isn't the one for you. The doctor's are all very matter of fact. Also, I felt that they didn't always provide me with all the information about my tests and results. I am the type of person that wants to know all the details, so that was hard for me.
How was your experience with Chad Friedman (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Friedman was a very nice person. He seemed very invested in what he was doing, but he was on his way out (retiring) when we saw him. I felt like he skipped a lot of tests. The first day we saw him he ordered a blood test to check my thyroid (because I pushed for it) and did a transvaginal ultrasound. I had already had my FSH and LH checked at my PCP's office. From those 2 tests he ordered he suggested we start IUI. After 4 unsuccessful rounds of IUI and a lot of my own research, I feel like there is a lot of testing that should have been done before jumping right to IUI.
What's one piece of advice would you give a prospective patient of Chad Friedman (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Do your own research and ask lots of questions.
Describe the protocols Chad Friedman (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
For my first 2 rounds of IUI I was on femara/letrozole and went into the office around CD 12 for a trasvaginal ultrasound. That evening I would be given an HCG shot to trigger ovulation and then go in 36 hours later for the insemination. The third round of IUI Dr. Friedman wanted to do the same course of treatment, even after the first 2 failed. I pushed for more aggressive treatment. That is when he prescribed femara/letrozole as before, but also added a few doses of follistim injectables. I then went in a little earlier for a transvaginal ultrasound, had the HCG injection and the IUI. For our 4th round of IUI we used all follistim injectables. I had 2 transvaginal ultrasounds and then the HCG injection and IUI. Round 4 was also unsuccessful. It was suggested we move to IVF. It has now been almost 4 months since our last round of IUI and we have done a lot of our own research. We are looking into getting a second opinion and more testing before moving to IVF.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Cindy)
The nursing staff was often not very friendly. They seemed good at their jobs, but lacked the compassion I feel is needed in the field of infertility. I felt uncomfortable if I started to get emotional in their office because they just did not provide that emotional support.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
The clinic is conviently located next to the lab that takes the sperm samples, as well as a lab for blood draw. It was nice not having to drive to multiple locations for the different appointments. The doctors all seemed to communicate well with each other and the nursing staff. If you are looking for a clinic with great emotional support, though, this isn't the one for you. The doctor's are all very matter of fact. Also, I felt that they didn't always provide me with all the information about my tests and results. I am the type of person that wants to know all the details, so that was hard for me.
Describe the costs associated with your care under Chad Friedman (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
It cost about $800-1,000 per IUI cycle, depending on which meds we were using.
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Failed to call with results
Describe the specific things that went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic).
The nurse would only call us after testing if their was an issue with the result, even when asked to call either way. For me, I like the peace of mind I get from hearing that everything is okay, not just assuming it is since I never heard from them. I also like to make a note of the results, good or bad.
NPS
5
Doctor
Chad Friedman (retired)
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
NPS
4
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
5
NPS
8
Age 33 - 34
2 IVF
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Neutral
Successful
I feel as though she [Dr. Kennard] didn't adjust my treatment to accommodate the poor odds we were facing. For couples who are testing for a genetic disease, it makes sense to stimulate a little more aggressively, since they likely need at least 8 embryos biopsied and tested to have a good shot at having a healthy baby...Dr. Kennard is extremely short and a little odd. She will answer questions that you have, but will have a hand on the doorknob as she responds, as though she's got somewhere else to be...
[Ohio Repro Med] Pros - Good success rates. This clinic is associated with a great lab and embryologist. It's clean and private. I liked most of the doctors I met there during scans and procedures. Cons - Gets super busy with women lining up for ultrasounds, which makes you feel like a number...Extremely busy during monitoring appointments. Occasionally there would be nowhere to sit, or my husband and I would have to sit separately...
How was your experience with Elizabeth Kennard at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Kennard was okay. She was recommended to me by my genetic counselor as having the best bedside manner. When I had my first appointment, she seemed extremely confident that IVF was the best choice for us. However, I feel as though she didn't adjust my treatment to accommodate the poor odds we were facing. For couples who are testing for a genetic disease, it makes sense to stimulate a little more aggressively, since they likely need at least 8 embryos biopsied and tested to have a good shot at having a healthy baby. Other women doing genetic testing that I have met have told me their doctors attempted an aggressive stim protocol to optimize their chances of success. I will add that Dr. Kennard is extremely short and a little odd. She will answer questions that you have, but will have a hand on the doorknob as she responds, as though she's got somewhere else to be.
What's one piece of advice would you give a prospective patient of Elizabeth Kennard at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Don't be put off by her brusque manner. Make sure you write your questions down and ask them.
During treatment, were you treated like a number or a human with Elizabeth Kennard at Ohio Reproductive Medicine (Boston IVF Network clinic)?
We chose to undergo IVF to screen for a genetic condition. We were told by the genetic counselor at the screening lab to expect that only about 20% of our embryos would be suitable for transfer, or 1 out of 5. Obviously I felt pressured to have a large number of eggs retrieved in order to give us the best possible chance to have a healthy baby. No one at this clinic seemed to remember that we had special circumstances. During both retrievals, I cried because of the smaller-than-expected number of eggs retrieved, and clinic staff, trying to be helpful, told me that it was a perfectly decent number retrieved and that really, they just wanted 1 embryo to transfer. My husband or I always had to remind them that we were testing for a genetic condition and that what was a good number for others was NOT a good number for us. We routinely had to remind them that we were doing a freeze-all cycle due to genetic testing, as staff had tried to order progesterone testing for a fresh transfer. Even after 2 retrievals, they still didn't seem to know who I was.
Describe the protocols Elizabeth Kennard used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
Agonist protocol with leuprolide, gonal-F, hCG trigger. FET protocol with leuprolide, delestrogen, progesterone-in-oil, prometrium, medrol.
Describe your experience with the nursing staff at Ohio Reproductive Medicine (Boston IVF Network clinic).
As I mentioned, even though we did two retrievals pretty much back-to-back, it seemed like the nurses didn't remember the specifics of our case. I always had to remind them that we were NOT doing a fresh transfer, etc. That said, I LOVED Penny. She was awesome.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
Pros - Good success rates. This clinic is associated with a great lab and embryologist. It's clean and private. I liked most of the doctors I met there during scans and procedures. Cons - Gets super busy with women lining up for ultrasounds, which makes you feel like a number.
Describe your experience with your monitoring appointments at Ohio Reproductive Medicine (Boston IVF Network clinic).
Extremely busy during monitoring appointments. Occasionally there would be nowhere to sit, or my husband and I would have to sit separately.
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Failed to call with results
Describe the specific things that went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic).
While waiting for results of my FET, a newer nurse working for Dr. Kennard failed to portal me or call me with results from my beta hCG pregnancy test. I had to call the testing lab's central office to have them fax the results to my local lab so that I could pick them up there. I was frustrated, but it was fine in the end.
NPS
5
Doctor
Elizabeth Kennard
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
2 of 5
NPS
8
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Unsuccessful
NPS
0
NPS
0
Age 31 - 33
9 IUI
1 IVF
Male Factor
European
Income $50K - $99K
1st of 2 Docs
7 IUI With Other Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Williams is very nice. He is quirky and funny...He never seemed to really remember who I was. He used the same basic protocol that he uses with everyone. Meetings with him, for which I paid out of pocket, were brief. He would ramble through a canned speech about whatever it is we'd be doing and then quickly usher me out the door to speak to his nurse. I frequently forgot to ask him many of the questions I had because he just rushed me so much.
The biggest thing they [Ohio Reproductive Medicine] have going for them is name recognition. At the time I started going there, they were really the only clinic anyone knew about in town. I went because my friend went there and my OB/GYN referred me. Their weaknesses?: wait times, protocols, doctors, their lab is OLD and OUTDATED and INEFFECTIVE, their billing department is atrocious, they push everyone into IVF, and their nurses are--with few exception--awful to deal with.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
I used to love Dr. Williams. But in the end, even though I have had two children with no fertility enhancing medication (and they are only 2 and 3 years old) he could not get me pregnant. He rushed through all of his explanations, never seemed to know who I was, and frequently I didn't even see him. During my one and only IVF cycle with him, he let me go SEVERAL days without monitoring between my last ultrasound and my egg retrieval. A fact my next RE would be astounded by. I was also told the morning of my egg retrieval that a different doctor at the clinic, one who had not even taken on any of her own patients yet, would be doing my retrieval. The only reason she didn't do it is because I complained about it. The retrieval itself went fine (I think). He recovered 10 eggs which was lower than he had told me would likely be the result at the beginning (he predicted at least 15). The fertilization, which we did with ICSI, was disastrous. ICSI usually has a 80% fertilization rate, only 4 out of my 10 eggs even fertilized. This was so hard to stomach--I had just been pregnant, naturally! (Our issue is male factor--my husband had a vasectomy and subsequent reversal. The reversal lasted long enough to naturally conceive our son but then scarred over again). Anyhow, the embryologist had no answer for why we had such a miserable fertilization rate. Just speaking to her, she seemed highly unintelligent. She couldn't answer any of my questions. She just said "well maybe it will be fine." It wasn't. Two of the embryos never really developed, and we transferred the other two on day 3. Negative. Obviously disappointed, we wanted to try again. I scheduled an appointment with Dr Williams right away. He too had no idea what went wrong. He told me he went to the lab to ask but they didn't take any notes on me... Then he recommended basically the exact same protocol again but with higher doses of drugs this time. We did not ultimately complete a second IVF cycle there and went elsewhere. It is worth noting that I had also done 8 medicated and unmedicated IUIs in the previous year with perfect donor sperm and did not get pregnant that way either.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Don't go to this doctor or this clinic.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams is very nice. He is quirky and funny. I liked him a great deal for years, and recommended him to everyone. But as time wore on, I started feeling more like a number to him. More specifically--a paycheck. He never seemed to really remember who I was. He used the same basic protocol that he uses with everyone. Meetings with him, for which I paid out of pocket, were brief. He would ramble through a canned speech about whatever it is we'd be doing and then quickly usher me out the door to speak to his nurse. I frequently forgot to ask him many of the questions I had because he just rushed me so much.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
I wasn't given a rationale for why he used these particular protocols. He put me on long lupron and gonal-f, just like he does with everyone else.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy)
Dr. Williams' nurse Nancy is rude and condescending. When she called to tell me that my first IVF failed, that my pregnancy test was negative, I expressed disappointment. She said "Well, we aren't miracle workers." And I must admit I agree with her. They are not. However, I wasn't looking for a miracle. I'm a person who has two children already conceived naturally. Another one conceived should not have to be a miracle. If you are someone who even has the slightest issue, I guess Nancy and the team at ORM would consider your potential pregnancy a true miracle not to be expected.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
The strengths? None. The biggest thing they have going for them is name recognition. At the time I started going there, they were really the only clinic anyone knew about in town. I went because my friend went there and my OB/GYN referred me. Their weaknesses?: wait times, protocols, doctors, their lab is OLD and OUTDATED and INEFFECTIVE, their billing department is atrocious, they push everyone into IVF, and their nurses are--with few exception--awful to deal with.
Describe your experience with your monitoring appointments at Ohio Reproductive Medicine (Boston IVF Network clinic).
Ultrasound monitoring here is the worst. 9 million people all waiting and it takes hours.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
Typical costs.
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic).
One of the biggest issues I had was with the billing department here. It is awfully complicated, but I had to compile a timeline for litigation purposes so I will just copy and paste it here: On October 13th, 2015 I returned a call from Fallon Johns at Dr. Williams office to pay for the upcoming IVF procedure. Fallon informed me that she spoke to my insurance company and that they covered the procedure at 80%. This meant that our ICSI w/natural sperm procedure would cost (Approximately) 1,300 dollars. I expressed surprise with this because our insurance had not covered any of the IUI procedures that we had done over the last year. She told me that they do NOT cover inseminations, but they DO cover IVF/ICSI procedures. I was still in disbelief so I made her confirm that it was my social security number, and my insurance company etc. She confirmed. I asked her to please send me confirmation via mail. She did. She also told me that our plan covered unlimited procedures. Obviously thrilled, I paid my deposit and we proceeded onward. On December 8th I underwent an egg retrieval. On December 11th I underwent an egg transfer. These procedures were ultimately unsuccessful. UNBEKNOWNST TO ME: my insurance company had contacted Dr. WIlliams' office and denied my claim from December. On December 23, records show, Dr. Williams' office contacted the insurance company and was told that it was covered, and that they should resubmit the claim. They presumably did. I was not informed that there was any issue. On approximately December 29th I met with Dr Williams and his nurse about doing another round of ICSI with natural sperm. The plan was to begin with my next period that would presumably be in January. On approximately January 13 or 14th my husband filled out the insurance coverage form provided by Doctor Williams' office by calling our insurance provider, reading them the codes provided by ORM on my form and having them say whether they were covered or not. The person on the form at our insurance provider told my husband that every code was covered, that medications were not covered, and there was no limit to the number of procedures we could do in the future. On either the 13th or 14th I brought back the completed form and our signed embryo cryopreservation form to ORM. On January 18th, Dr Williams' office called my insurance company again and was told, again, that the procedure was covered. On January 19th I received a call from Kerry at the ORM billing office who told me that my procedure was covered at 80%, and that (with our deductible) I owe 3900 dollars for the entire procedure, not including medications. On January 20th, we paid the deposit of 3900 dollars to ORM. Between January 20th and 30th, I had several conversations with my nurses at ORM about how to proceed through this cycle, none of which mentioned any past or current problems with my insurance. On January 30th, I started taking hormonal birth control for this round of IVF and already had my IVF schedule delivered to me via my patient portal. On the morning of February 1st, I was called by ORM nurse Nancy and told that she was going to either mail my patient folder to me or I could come and pick it up. I returned the call and said that she should mail it. At approximately 3:45 PM on February 1st, I received a call from Kerry at the ORM office asking if I had received my letter of denial regarding insurance claims. I said no I had not. She informed me that despite overwhelming evidence to the contrary provided from my insurance company, that not only was my procedure from December not covered, but the current cycle in which I was engaged was not covered. She informed me that unless I paid ORM approximately 15,000 dollars, I would not be able to continue my current cycle. Later, I would learn that Fallon Johns, the employee who initially OK'ed my procedures, was fired by ORM. No one would give me any more information. I was also informed that despite the fact that ORM only billed me for 1300 dollars, which I paid, and then they in consideration of that fact not only completed the IVF procedure--but allowed me to start a second one at the SAME price, that they would not honor our original contract re: the price for my first IVF cycle. I ultimately canceled the second cycle and went elsewhere. They are still billing me for the first IVF cycle which I refuse to pay as I detrimentally relied upon their assertion that I only owed 1300 dollars, an assertion they made for many, many, months despite what would later become clear were major red flags from my insurance provider regarding my coverage.
NPS
0
Doctor
Steven Williams (retired)
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
2 of 5
NPS
0
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Unsuccessful
NPS
2
NPS
2
Age 33 - 35
4 IUI
1 IVF
Unexplained
Income $100K - $199K
Marketer or PR
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I preferred Dr. Schmidt over the other 4 doctors there, he seemed to be more personable and positive than others. Now with the negative and honestly the most important factors. I was diagnosed at 18 with PCOS by my OBGYN. I have many of the classic symptoms. High testosterone, and no period unless medicated. From my first appt with Schmidt he laughed and said "Oh no, you do not have PCOS." From that appt forward I was never treated as a poly patient. The next 6 cycles, in my eyes, I was treated appropriately. 2 cycles of Femara plus trigger, and 4 stim shots cycles paired with IUI's. I ovulated each month with strong leading follicles, but did not produce a pregnancy. No concerns with Dr. Schmidt's care. Then we made the decision to move forward with IVF. I was instructed to do the Long Lupron protocol as most patients at ORM I've foun
I feel like as a patient you feel like just another number at ORM [Ohio Reproductive Medicine]. They see way too many patients and it feels every patient has the same protocol. They are just moving you through the system and process like everyone else. God forbid you ask questions or request certain care instructions. They don't tailor protocols to individual patients, one size fits all there. The IVF dept is understaffed and many of my protocol calendars and portal updates often had mistakes and didn't come in a timely manner.
How was your experience with Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic)?
I really enjoyed and trusted Dr. Schmidt throughout our 8 cycles of treatment. I had no reason to believe I wasn't receiving the best care. Towards the end of my treatment at ORM is when I started to suspect many things had gone wrong. Through talking to other women and finally seeking a second opinion, I realized we were highly mistreated. I feel extremely let down and I feel like I have a clearer picture now of how ORM operates. I will start with the positive. Dr. Schmidt has a wonderful bedside manner. So compassionate and easy to talk to. I always left feeling positive after meeting with him. He never made me feel like I could lose this battle to infertility, always very hopeful. I preferred Dr. Schmidt over the other 4 doctors there, he seemed to be more personable and positive than others. Now with the negative and honestly the most important factors. I was diagnosed at 18 with PCOS by my OBGYN. I have many of the classic symptoms. High testosterone, and no period unless medicated. From my first appt with Schmidt he laughed and said "Oh no, you do not have PCOS." From that appt forward I was never treated as a poly patient. The next 6 cycles, in my eyes, I was treated appropriately. 2 cycles of Femara plus trigger, and 4 stim shots cycles paired with IUI's. I ovulated each month with strong leading follicles, but did not produce a pregnancy. No concerns with Dr. Schmidt's care. Then we made the decision to move forward with IVF. I was instructed to do the Long Lupron protocol as most patients at ORM I've found. As a true polycisitc patient I overstimulated bad. By day 10 of stims my E2 was about 5000 and I had over 35 follicles. I went from a Wednesday US and blood draw monitoring until Monday. That is where I had a huge jump. I should have been seen that Thurs, Fri, or Sat. I should have been monitored closer. Egg retrieval was extremely painful for me. I retrieved 34 eggs and the pain was unbearable. I then developed OHSS and my fresh transfer was cancelled. Of course it was, I was very sick and was overstimulated. However, I was still overjoyed with the amount of eggs I had and we ultimately had 13 day 5 and 6 embryos that made it to freeze. This was a remarkable number and I knew with 13 embryos we would never have to go through a stim cycle or retrieval again, my heart was beyond hopeful. Skip to my first FET. Schmidt and the embryologist come into the room and say we have 2 great looking embryos to transfer today but 3 also didn't survive the thaw so you went through 5 today. I was stunned. Wasn't expecting that news but still pleased that we transferred 2. Never again did I hear why 3 didn't survive the thaw. Schmidt nor the lab ever addressed it or gave a reason. They just mentioned this rarely happens. So now we have 8 embryos left. Still content and hopeful with that number. Skip to my next FET. That morning the embryologist calls and tells me none of my embryos are surviving the thaw, even mentions to not even head into the office. You can imagine my heartbreak. Finally I get a call, that they were able to save the very last two that were "viable." I didn't know what this meant but was relieved to get this news and we were off. In my gut, as much as I didn't want to accept this news I knew we had slim to no chance of getting pregnant. I knew those last 2 embryos that they transferred something was seriously off or wrong with them. So on that day we started with 8 and now had zero. I did not get pregnant. We were back to step zero. Within 5 months, 13 grade 1 5 day blasts, gone. At this point, my sadness turned to anger. What went wrong? How did this happen? Human error? Was there an error with the freezing or thawing? Was it the quality of my eggs or embryos? My mind was purely racing every day. Our next step was to schedule our follow-up failed consultation. I demanded someone to be present from the lab with Schmidt. I needed all my questions answered. I needed reasons and what we would change moving forward. I was beyond anxious for this appt. We go, I have all my questions typed out, they answer nothing. They have no idea why my embryos didn't survive. They couldn't answer any of my questions. Simply just "try again." That was it. I find this unacceptable. That was my last day at ORM. I have since switched to another doctor and clinic in Columbus and in my short time there I have renewed hope and my suspicions of how I was mistreated and how my embryos were mishandled were instantly gratified. It's been painfully difficult to look back on and accept my journey at ORM. I know there is no guarantee with this world of infertility but as a patient I was left feeling like a number not a cared for patient. I even followed up with a letter to Schmidt and the lab director requesting a few specifics before plunging into another new cycle after all that was lost, and didn't even get a response. That was the icing on the cake. That sealed the deal that I was at the wrong clinic. It's still a very raw, fresh topic for me. I think it will be for a while, but glad we are moving forward with a new doctor. For the 2 years I went to ORM, I recommended Schmidt to everyone and gave him nothing but praise. I no longer will do so.
What's one piece of advice would you give a prospective patient of Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Push for a tailored protocol at ORM, I feel like if you are remotely outside of the box with your medical case you are SOL. They don't seem to be adapting to the ever-evolving science of infertility. Do your own research, trust your gut, and always be your own biggest advocate. Push.
During treatment, were you treated like a number or a human with Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic)?
I feel like as a patient you feel like just another number at ORM. They see way too many patients and it feels every patient has the same protocol. They are just moving you through the system and process like everyone else. God forbid you ask questions or request certain care instructions. They don't tailor protocols to individual patients, one size fits all there. The IVF dept is understaffed and many of my protocol calendars and portal updates often had mistakes and didn't come in a timely manner.
Describe the protocols Grant Schmidt used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
I feel strongly that ORM really uses the standard protocols on most patients. Especially per doc/per patient. 1. 2 Femara/Trigger shots- ovulated strong. No pregnancy 2. 4 stim cycles/IUI- 75-125units per day of Gonal-F plus trigger. Husband sperm samples very strong and high numbers each cycle. Between 3-10 large size follicles each cycle. No pregnancy 3. IVF- 225 units per day of Gonal-F, 5,000 units of HCG trigger. I overstimulated. 10 days of stims. E2 reached 5,000 I had 35 follicles. 34 eggs retrieved. OHSS. 5 day blasts- 13 embryos make it to freeze 4. FET #1- 2 embryos transferred- 3 die in thaw. Prepped with BC, Lupron, Estradiol shots, PIO shots, antibiotic, steroid. No pregnancy 5. FET # 2- 2 embryos transferred- 6 die in thaw. Prepped with BC, Lupron, Estradiol shots, PIO shots, antibiotic, steroid. No pregnancy
Describe your experience with the nursing staff at Ohio Reproductive Medicine (Boston IVF Network clinic).
I really enjoyed Dr. Schmidt's nurses. They were also very helpful and compassionate. Penny and LaQueena were also very nice and helpful as the IVF nurses, although they seem overloaded and understaffed for the IVF dept.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
You can feel a little lost as a patient, you feel much like just a number in a large system. You just get pushed through, and when you ask questions you can be left feeling like you were a pest. Each time you are there, there are so many women in the waiting room and they seem very understaffed and overwhelmed. Sometimes your patient portal gets updated with the appropriate info and lab results, sometimes it doesn't.
Describe your experience with your monitoring appointments at Ohio Reproductive Medicine (Boston IVF Network clinic).
Way too many patients for the early-morning monitoring appts. Seems they are understaffed.
Describe the costs associated with your care under Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic).
Ultrasounds $300 IUI- $343 Consultation- $300 IVF- $6600 Without meds FET- $2900 Without meds
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
NPS
2
Doctor
Grant Schmidt
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
2 of 5
Adaptability
1 of 5
NPS
2
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
8
NPS
10
Age 23 - 24
Anovulation
Male Factor
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
1 IUI With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr. Friedman is very kind and very compassionate. He has humor to help with your nerves and he explains things very well. I really love him as my doctor. I wish he could have been at each appointment but I understand that it's not always possible....Gina is very helpful and gets straight to the point. She can be blunt but she also is very caring. Over the phone she sounds unfriendly but I think that's just the way it comes across. In person you can see her smile and facial expressions and see that she doesn't mean to be that way.
Dr. Friedman [of Ohio Reproductive Medicine] is always very warm and caring and his assistant Gina is always very helpful. The only problem I had was when I have questions regarding my care, I've called in when Gina was not in and talked to a nurse and they are always so rude. They act like I'm a burden or treat me like I'm stupid. Infertility treatments are scary and asking questions about treatment should be welcomed....The front desk staff is also confused about whether you need billed or not and they also told me the wrong price once. The techs that take you to your room are so unfriendly. They need to smile!! It's not like you want to be there either....
How was your experience with Chad Friedman (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Friedman is very kind and very compassionate. He has humor to help with your nerves and he explains things very well. I really love him as my doctor. I wish he could have been at each appointment but I understand that it's not always possible.
What's one piece of advice would you give a prospective patient of Chad Friedman (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Ignore the rude nurses because add. Friedman and Gina are very nice and super helpful.
During treatment, were you treated like a number or a human with Chad Friedman (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Friedman is always very warm and caring and his assistant Gina is always very helpful. The only problem I had was when I have questions regarding my care, I've called in when Gina was not in and talked to a nurse and they are always so rude. They act like I'm a burden or treat me like I'm stupid. Infertility treatments are scary and asking questions about treatment should be welcomed.
Describe the protocols Chad Friedman (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
We used Clomid for ovulation with an HCG trigger shot. My husband is on a prescription med to reduce estrogen in his body and he also does three injections of HCG a week for sperm count. We have had one IUI so far and it failed.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Gina )
Gina is very helpful and gets straight to the point. She can be blunt but she also is very caring. Over the phone she sounds unfriendly but I think that's just the way it comes across. In person you can see her smile and facial expressions and see that she doesn't mean to be that way.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
The front desk staff is also confused about whether you need billed or not and they also told me the wrong price once. The techs that take you to your room are so unfriendly. They need to smile!! It's not like you want to be there either....
Describe the costs associated with your care under Chad Friedman (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
My Clomid is 8 dollars with insurance, trigger shot is $126 with insurance, first follicle scan was $345, second follicle scan was $284, IUI was $373, and we pay $126 a month for my husbands injections.
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Provided conflicting information
Describe the specific things that went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic).
They told me a wrong price for my first follicle scan so I ended up being almost $200 short.
NPS
8
Doctor
Chad Friedman (retired)
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2015 - 2016, Unknown Success
NPS
7
NPS
7
Age 26 - 27
1 Fertility Medications
Anovulation
PCOS
Income $0 - $49K
2nd of 12 Docs
1 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
He [Dr. Schmidt] let you vent, and cry and show your concerns and your worries without judgement. He was understanding in your feeling as well as well with what you needed medically. I came in to the clinic not knowing what to expect as this was only my 2nd doctor and things were very new. He never promised I would get pregnant like the other doctors but did promise I would ovulate. And I did! After two cycles we became pregnant but we ended up miscarriaging at 6 weeks. After a few more cycles he suggested we do ivf. Which was not in our financial cards. So I had to walk away and find another doctor. Which we did, many in fact.
They [nurses at Ohio Reproductive Medicine] did their best to keep you informed and to give you the information as it came. But, again sometimes it didn't always go smoothly...He [Dr. Schmidt] let you vent, and cry and show your concerns and your worries without judgement. He was understanding in your feeling as well as well with what you needed medically. I came in to the clinic not knowing what to expect as this was only my 2nd doctor and things were very new. He never promised I would get pregnant like the other doctors but did promise I would ovulate. And I did! After two cycles we became pregnant but we ended up miscarriaging at 6 weeks. After a few more cycles he suggested we do ivf. Which was not in our financial cards. So I had to walk away and find another doctor. Which we did, many in fact.
How was your experience with Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Doctor Schmidt was very nice and had a much different bedside manner. He wasn't like you traditional stuffy doctor that was looking at you like you were just another weepy lady trying to get pregnant. He let you vent, and cry and show your concerns and your worries without judgement. He was understanding in your feeling as well as well with what you needed medically. I came in to the clinic not knowing what to expect as this was only my 2nd doctor and things were very new. He never promised I would get pregnant like the other doctors but did promise I would ovulate. And I did! After two cycles we became pregnant but we ended up miscarriaging at 6 weeks. After a few more cycles he suggested we do ivf. Which was not in our financial cards. So I had to walk away and find another doctor. Which we did, many in fact.
What's one piece of advice would you give a prospective patient of Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Be open minded. He is friendly and nice but again he has a different bedside manner. Some many not know how to take it. I thought it was nice but it may not be everyone's cup of tea
During treatment, were you treated like a number or a human with Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic)?
He really listened to what I had to say, and understood where I was coming from with each decision. If my husband and I were able to afford ivf we would've continued with him but we couldn't.
Describe the protocols Grant Schmidt used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
For each cycle we would start off with Femara, Estrodial, and then we would add Gonal-f and menopur injections. I was checked two to three times a week by blood and ultrasounds to see my levels and my follicle growth. Then once we were sure the folliclescwere growing we would take an injection that medically induce ovulation. Then 36 hours later timed intercourse and then proceeded with every other day. I was also taking progesterone vaginally. Once my cycle was due to start I would do a pregnancy test, usually blood test as the urine tests don't work. If it came back negative I would stop the progesterone till my cycle started. Sometimes I would take meds to start my period as the progesterone would delay it. And then we would do the same thing again.
Describe your experience with the nursing staff at Ohio Reproductive Medicine (Boston IVF Network clinic).
The staff did there best to make you feel important. But with so many clients and so many doctors it was definitely overwhelming. They never let that show. They did their best to keep you informed and to give you the information as it came. But, again sometimes it didn't always go smoothly.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
Know that you will be there a lot. You will be there for bloodwork, ultrasounds, and proceeders. You will be there early in the mornings one day and late other days. Know these guys will take care of you. They will have your back and keep you informed. And know that sometimes things get lost in translation. They aren't trying to be nasty or to upset you. Things happen and they are doing their very best. So be kind and understanding and they will do the same to you.
NPS
7
Doctor
Grant Schmidt
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
7
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2015 - 2016, Successful
NPS
9
NPS
9
Age 33 - 34
1 IUI
1 IVF
1 Embryo Freezing
Male Factor
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Londra always made sure my questions were answered. She remembered personal details that made it feel more like a human relationship than her 47th ultrasound that day. She shows a great deal of care that I could achieve a pregnancy...Occasionally her accent made me misunderstand, but she was always happy to answer clarifying questions, so it was never an issue. I really appreciated the time she would spend making sure I was fully informed at each visit and had all my questions answered.
Strengths abound [at Ohio Reproductive Medicine]! The pharmacy, cryo lab and blood labs are in the same row of buildings so everything is convenient. For a new patient the layout is a maze, but the staff are always helpful to point you in the right direction. A few times the billing was confusing...Sally [nurse] always had all the ducks in a row, which I appreciated. Any questions I forgot to ask the doctor, she either knew the answer or found out for me. She was always quick to return phone calls.
How was your experience with Laura Londra at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Occasionally her accent made me misunderstand, but she was always happy to answer clarifying questions, so it was never an issue. I really appreciated the time she would spend making sure I was fully informed at each visit and had all my questions answered.
What's one piece of advice would you give a prospective patient of Laura Londra at Ohio Reproductive Medicine (Boston IVF Network clinic)?
She is so compassionate that if you’re seeking bluntness you have to ask for it. She will err on the side of cautious optimism, but she will always give me her real opinion when asked. I think it’s just good bedside manner.
During treatment, were you treated like a number or a human with Laura Londra at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Londra always made sure my questions were answered. She remembered personal details that made it feel more like a human relationship than her 47th ultrasound that day. She shows a great deal of care that I could achieve a pregnancy.
Describe the protocols Laura Londra used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
During ovarian stimulation, I was self-injecting 2-3 medications each night. One of them made my skin very itchy! I don’t remember more specifics because it was over a year ago.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Sally)
Sally always had all the ducks in a row, which I appreciated. Any questions I forgot to ask the doctor, she either knew the answer or found out for me. She was always quick to return phone calls.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
Strengths abound! The pharmacy, cryo lab and blood labs are in the same row of buildings so everything is convenient. For a new patient the layout is a maze, but the staff are always helpful to point you in the right direction. A few times the billing was confusing.
Describe the costs associated with your care under Laura Londra at Ohio Reproductive Medicine (Boston IVF Network clinic).
The procedures associated with IVF with ICSI were around $4000, and medications were an additional $1500, approximately.
Describe Laura Londra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
She strongly recommended only transferring one embryo, but I agreed with her reasoning. I think it’s smart to keep the chances of multiples to a minimum.
NPS
9
Doctor
Laura Londra
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
9
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016, Unsuccessful
NPS
10
NPS
10
Age 23
2 IUI
Male Factor
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Elizabeth Kennard] made us feel comfortable in our choices and let us know she would do whatever we wanted. She told us her recommendations, which was to try a couple more IUIs before jumping straight to IVF. She wanted her lab to have the chance to evaluate my husband’s sperm and see what they could do with it and have him on a medicine to try and improve it. He medicine seemed to work at first, however the subsequent results varied. No pregnancies ever came from the IUI and we moved on to IVF options.
I loved everything about this clinic [Ohio Reproductive Medicine] except that your doctor may not be the one doing your procedures. The clinic atmosphere was very relaxing and open but made you feel like you had your privacy. They had multiple waiting rooms for each step of the process. And a convient lab right next door.... The nurses were probably the best part of this practice. They let me cry on the phone to them and we’re very patient with me and kept Me very informed.
How was your experience with Elizabeth Kennard at Ohio Reproductive Medicine (Boston IVF Network clinic)?
She was Very relatable and compassionate while being to the point. She answers all of your questions and always seemed knowledgeable. She always made sure to provide us resources and kept us informed of the expenses.
What's one piece of advice would you give a prospective patient of Elizabeth Kennard at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Know you are in safe hands and she will let you rest easier in her care.
During treatment, were you treated like a number or a human with Elizabeth Kennard at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Very comfortablt office, she was very attentative and seemed genuinely interested in your life and what brought you to her.
Describe the protocols Elizabeth Kennard used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
She made us feel comfortable in our choices and let us know she would do whatever we wanted. She told us her recommendations, which was to try a couple more IUIs before jumping straight to IVF. She wanted her lab to have the chance to evaluate my husband’s sperm and see what they could do with it and have him on a medicine to try and improve it. He medicine seemed to work at first, however the subsequent results varied. No pregnancies ever came from the IUI and we moved on to IVF options.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic).
The nurses were probably the best part of this practice. They let me cry on the phone to them and we’re very patient with me and kept Me very informed.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
I loved everything about this clinic except that your doctor may not be the one doing your procedures. The clinic atmosphere was very relaxing and open but made you feel like you had your privacy. They had multiple waiting rooms for each step of the process. And a convient lab right next door.
Describe the costs associated with your care under Elizabeth Kennard at Ohio Reproductive Medicine (Boston IVF Network clinic).
The costs were very upfront and they would try their best to code things so they would be covered.
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic).
They recommended we see a male fertility doctor to see if IVF was our last option and we waited months to get in only to be turned away after a 2 hour drive because they didn’t send our chart over. And the clinic she referred us to was horrible to us. We paid a 200$ copay and they never followed up with us. So the whole ordeal was a waste of time and money. Also we overpaid for an IUI and we were told we could use that money for the next one but when we had the next one the lady working the desk had no idea and it was in front of a room full of people and was emabarassing to say the least. It made it look like we couldn’t afford it and we’re gonna be turned away. I wanted to cry.
NPS
10
Doctor
Elizabeth Kennard
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015 - 2016, Successful
NPS
10
NPS
10
Age 34 - 35
4 Fertility Medications
Tubal Blockage
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We kept testing and went in for ultrasounds to see if the baby was growing, it was not. She [Dr. Londra] told my husband and I face to face and gave me her cell phone number. Up until that point we had mostly dealt with her nurse (whom we loved). After the miscarriage she would call to check in but never pressured us to start treatment again...Ask questions. She will make time to answer all of them.
Sally [nurse at Ohio Reproductive Medicine] told us about and applied for a grant on our behalf which went through so we did not have to pay as much in the end...Sally was very knowledgeable about the process...The office is very clean and receptionists are pleasant. They were usually on time during appointments. We did have to wait for an hour during our first visit because the computers were down. I think it was a fluke because every other time (about 20 visits) I went right back.
How was your experience with Laura Londra at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Londra was very candid throughout our treatment. She was often humorous which I appreciated. I learned a lot about my body and about pregnancy and fertility in general. She always explained what she was seeing and made sure that I also understood.
What's one piece of advice would you give a prospective patient of Laura Londra at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Ask questions. She will make time to answer all of them.
During treatment, were you treated like a number or a human with Laura Londra at Ohio Reproductive Medicine (Boston IVF Network clinic)?
I became pregnant right away but my blood tests showed that it was not a viable pregnancy. She called me when the numbers did not look good. We kept testing and went in for ultrasounds to see if the baby was growing, it was not. She told my husband and I face to face and gave me her cell phone number. Up until that point we had mostly dealt with her nurse (whom we loved). After the miscarriage she would call to check in but never pressured us to start treatment again.
Describe the protocols Laura Londra used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
I don’t remember the exact names of my treatments. I remember I had an X-ray of my uterus first. I went on a drug that was for breast cancer but a side effect was that it made follicles grow and eggs mature. I took those pills for 4-5 days during my cycle and then would come in for anultrasound where my follicles would be measured. I would give myself a trigger shot when they looked good and then have sex and hope for the best.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Sally)
Sally was very knowledgeable about the process. During our first round with the trigger shots, I had a different nurse because Sally was on vacation. I was pretty clueless and the nurse gave me vague directions. The next month we had Sally again and she was very precise. She told me exactly what time to give myself the shot, showed me where and how to do it, and told me exactly when to have sex. We ended up pregnant after that cycle. I would also like to say that on our first meeting, Sally told us about and applied for a grant on our behalf which went through so we did not have to pay as much in the end.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
The office is very clean and receptionists are pleasant. They were usually on time during appointments. We did have to wait for an hour during our first visit because the computers were down. I think it was a fluke because every other time (about 20 visits) I went right back.
NPS
10
Doctor
Laura Londra
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015 - 2016, Unsuccessful
NPS
3
NPS
3
Age 30 - 31
6 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Income $100K - $199K
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
As I mentioned before, I also don't think that he [Dr. Steven Williams] took my diagnosis into consideration. I feel that I was given the same treatment as someone with PCOS when I am dealing with DOR. These are two completely different conditions! I felt like i was just another patient to him. Even our friends who had dealt with Dr. Williams in the past could give us a run down of exactly what he would do or say and that would be exactly what happened. I didn't feel that he was up to date on any studies or new technologies out there.
The doctors at ORM are older and therefore I don't think they are as up to date on technologies and most resent studies. Their payment system is strange. They guess what your insurance will make you pay and then charge you. In many times they over charged me for services and hardly ever were their credits for any of that. For my laparoscopy, they were trying to get me to pay something like $700 when my insurance was covering 100% of the costs. I had to force them to run it through insurance first. However, I will say ORM is a well oiled machine. They get you in and out of there quickly and all of the appointments are pretty much on time and ready for you when you get there. Labs and Speciality pharmacy are all in the same complex so it makes it very easy for all of those things which is nice.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams is a very nice guy. He was always very friendly and always tried to break any bad news in the best way he could. That was a good thing and a bad thing a times. Both my husband and I felt like he spoke very fast and we never had enough time during our visits to internalize what he had just said and ask the appropriate questions. As I mentioned before, I also don't think that he took my diagnosis into consideration. I feel that I was given the same treatment as someone with PCOS when I am dealing with DOR. These are two completely different conditions! I felt like i was just another patient to him. Even our friends who had dealt with Dr. Williams in the past could give us a run down of exactly what he would do or say and that would be exactly what happened. I didn't feel that he was up to date on any studies or new technologies out there.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Be prepared for a drawing of your uterus and ovaries on your first consultation. Make sure that you ask a lot of questions and you make him take his time and slow down. Also, don't be afraid to question his timeline of treatment. His timeline will take about a year to get to IVF.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
I felt that Dr. Williams gave me the same speech that he does to all of his patients. I also feel like my treatments were not specialized to my condition and it was the same treatment he gives everyone regardless of your diagnosis. Additionally, I do not think he was financially consciousness of treatments. We went through what ended up being 9 medicated cycles all being out of pocket expenses for us. His spiel in the beginning makes you think he is thinking about costs first but in reality we spent double what we should have before moving to IVF.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
Treatment 1- 3 cycles of clomid and timed intercourse, reason was that this is a low cost 'easy' way to get pregnant. Resulted in 0 pregnancies Treatment 2- 2 cycles of clomid and IUI- reason was low cost and less invasive way to to get pregnant. Resulted in 1 pregnancy- ended in miscarriage. Treatment 3- repeat 2 cycles of clomid and IUI- reason was because I got pregnant off it the last time. Resulted in 0 pregnancies. Treatment 4- 150 Gonal-f and IUI- reason still not as expensive as IVF and chance of multiples. Resulted in 0 pregnancies Treatment 5- 225 Gonal-f and IUI- reason still not as expensive as IVF and chance of multiples. Resulted in 0 pregnancies. Treatment 6- laparoscopy to see if there was endo. Reason- this could be why other treatments did not work. Found no endo or scar tissue.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy or McKenzie )
Nancy and McKenzie were great. They were timely in returning calls and always answered my questions and helped when needed.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
The doctors at ORM are older and therefore I don't think they are as up to date on technologies and most resent studies. Their payment system is strange. They guess what your insurance will make you pay and then charge you. In many times they over charged me for services and hardly ever were their credits for any of that. For my laparoscopy, they were trying to get me to pay something like $700 when my insurance was covering 100% of the costs. I had to force them to run it through insurance first. However, I will say ORM is a well oiled machine. They get you in and out of there quickly and all of the appointments are pretty much on time and ready for you when you get there. Labs and Speciality pharmacy are all in the same complex so it makes it very easy for all of those things which is nice.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
About $15,000 Each IUI was about $2400 Medications $5000 Bloodwork around- $5000 Consultations/Ultra Sounds- $2600
NPS
3
Doctor
Steven Williams (retired)
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
NPS
3
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
6
NPS
4
Age 34 - 35
3 IUI
2 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
1st of 2 Docs
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Williams has such a rich history of experience and can pull from that knowledge to help clearly explain expectations and support decisions. He backs up everything he says with Guidelines and studies. Given that fertility is not an exact science, I would have preferred that we explored more options than he did with my situation since I did not 'fit' the normal prototype based on my responses. So, I chose to go to a different clinic to explore other options and protocols.
Dr. Williams is an incredibly friendly and intelligent doctor. He always listened to all of my questions and gave very academic and straightforward answers, which I appreciated. I felt more like a number in that the clinic [Ohio Reproductive Medicine] itself feels more like a factory than a clinic. I only had Dr. Williams for a few number of procedures and actual clinical appointments. I trust Dr. Williams, but have had different experiences with other doctors there.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr William has such a rich history of experience and can pull from that knowledge to help clearly explain expectations and support decisions. He backs up everything he says with Guidelines and studies. Given that fertility is not an exact science, I would have preferred that we explored more options than he did with my situation since I did not 'fit' the normal prototype based on my responses. So, I chose to go to a different clinic to explore other options and protocols.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr Williams is realistic and very straightforward with the facts based on a typical patient. Be prepared to ask questions on why those things are right specifically for you and what can go wrong.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams is an incredibly friendly and intelligent doctor. He always listened to all of my questions and gave very academic and straightforward answers, which I appreciated. I felt more like a number in that the clinic itself feels more like a factory than a clinic. I only had Dr. Williams for a few number of procedures and actual clinical appointments. I trust Dr. Williams, but have had different experiences with other doctors there.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
We had many blood tests and treatments with Dr. Williams, which helped us to better understand our situation. We started with Clomid, then Femara (letrozole), then IUIs. During this time ,we had at least 1 CP (1-2 not confirmed by blood tests). We did a Luteal Lupron protocol for 2 IVFs next. For IVF 1 I started with 225 units of Follistim / day, but then that was increased to 300 units. My E2 levels and ultrasound indicated that I should have at least 5 eggs retrieved. After a very painful retrieval, only 1 was retrieved. I was given no explanation when it happened, and was left devastated. The doctor who did it (not Dr. Williams) said "it wasn't my fault" and left me there. So, needless to say I asked for Dr. Williams for all of my procedures in IVF 2, and he agreed that was the right choice. He increased my Follistim to 375 units per day with the same protocol otherwise. Because I had to wait to get on his schedule, I was on birth control for an extra length of time, which I'm now told is not good for someone who is a poor responder. But, I did not have another choice if I wanted Dr. Williams. For IVF 2 retrieval, Dr. Williams was able to get 9 mature eggs, all of which fertilized. We needed to do a Day 3 transfer, though, since most were not dividing well Day 2/3. We only had 2, 8-cell embryos on Day 3, which were highly fragmented. No pregnancy resulted from this transfer.
Describe your experience with the nursing staff at Ohio Reproductive Medicine (Boston IVF Network clinic).
Dr. Williams nursing staff is incredibly good. I had some issues early on with shortness and rudeness, however, Dr. Williams quickly rectified the issue after we told him about how bad it was getting. Since that, we had great experiences with both of Dr. William's nurses. The only downside is compassion can be limited, but they are very knowledgeable and quickly respond. The IVF nurses are more compassionate, but I was given false information several times and mistakes on my protocols. It seems like they are overworked? As people, they are very kind.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
The clinic is like a well-oiled machine. This can give you confidence that they know what they do very well. The Patient Portal is a great tool that ORM offers, and helps you feel like you are part of the process. But keep in mind, that each doctor has a different set of skills. It is difficult when you find a doctor you like for consults, but then all of your procedures are with different doctors who don't know you at all. If you fall outside of what is 'the norm' - and you don't fit the mold that well / the typical approaches they take - be prepared to feel like your care is not personalized. I felt a bit like this clinic is a factory farm by the end, where I was a number to the clinic, and regardless of my body, my response, my issues, they would just click 'repeat' for another cycle.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
We were fortunate to have 2 insurances cover most of the procedures during our time at ORM. I believe for the IVFs, each was a little under 2,000 out of pocket for everything.
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
NPS
6
Doctor
Steven Williams (retired)
NPS
Humanity
2 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
2 of 5
NPS
4
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
2010 - 2015, Successful
NPS
10
NPS
10
Age 26 - 31
3 IUI
2 IVF
Anovulation
PCOS
Tubal Blockage
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Williams is very informative and is willing to spend as much time as needed explaining details, even drawing pictures to illustrate information given to patients. His demeanor is very warm and friendly, yet he is direct and to the point when it comes to potential risks and outcomes. Bedside manner is excellent, even after surgery he made to sure check on me and my husband both to ensure that we understood what had been done and to make sure all was well for me physically and mentally.
The entire staff at ORM genuinely cared about not only the well-being of my cycles, but myself personally. The nurses cried when I cried, laughed when I laughed.. I really felt like they cared about the success of our treatment. We were also never pressured into any decisions and we were given direct, factual information without persuasion from the staff as to which option we should choose. Financially we were always given multiple options and never pressured about those choices.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr Williams is very informative and is willing to spend as much time as needed explaining details, even drawing pictures to illustrate information given to patients. His demeanor is very warm and friendly, yet he is direct and to the point when it comes to potential risks and outcomes. Bedside manner is excellent, even after surgery he made to sure check on me and my husband both to ensure that we understood what had been done and to make sure all was well for me physically and mentally.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Bring questions that you have and come with an open mind as he has so many options to help.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
The entire staff at ORM genuinely cared about not only the well-being of my cycles, but myself personally. The nurses cried when I cried, laughed when I laughed.. I really felt like they cared about the success of our treatment. We were also never pressured into any decisions and we were given direct, factual information without persuasion from the staff as to which option we should choose. Financially we were always given multiple options and never pressured about those choices.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
We began with clomid pills and timed intercourse then moved on to clomid pills and monitoring of follicles. After we had no success with that we tried increasing the clomid dosage and then finally a trigger shot to encourage ovulation. We then tried 3 rounds of IUIs, paired with clomid and a trigger shot. After this we did an HSG and discovered a tubal blockage and moved to surgery to repair the tube if possible, remove if not. After repairing the tube we tried a few more IUIs and then moved to IVF as I could not handle any more IUIs because I felt that the tube was compromising our success. We did a round of IVF which resulted in a 3 day fresh transfer of 2 decently graded embryos (our other embryos did not survive to freeze) which resulted in our son. We then did another IVF 18 months later with a similar protocol, just added more stim medications to try to get embryos to freeze but ended up with the same, 2 embryos transferred on day 3 which resulted in another singleton son. I do have to also mention that a few years later we were surprised with a baby girl thanks to Dr Williams doing the surgery to repair my only tube, that I didn't think worked, apparently did. :)
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy)
Nancy is hands down the best nurse we ever could have asked for. She is so very caring and compassionate and so knowledgeable about the processes. She spends ample time with each patient before, during, and after each appointment as well as answering endless phone calls and emails without any frustration. I called her quite a bit about concerns and she answered each one in a timely manner and went above and beyond to make sure that we were okay each cycle. Each cycle we knew exactly what to expect, we received a calendar from her that laid everything out step by step and they made sure that we could obtain medications financially and in a timely manner. She always had everything ready to go when we entered her office so the entire time spent with her was about us, answering questions, scheduling future appointments and anything else that was needed, even if it was just a hug and a simple "it will all be okay." She really made our experiences above and beyond anywhere else.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic).
$5000-$6000ish down for each IVF cycle, then paid for medications through specialty pharmacy which cost anywhere from $3000-$8000. Our IUIs cost $350 at the clinic and then we paid for clomid/trigger shot etc through the speciality pharmacies. Clomid was paid for by our insurance so I do not know price for that.
Describe Steven Williams (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
Dr Williams gave factual information that helped us make the choice of one or two but ultimately left the choice up to us. We chose 2 each time because we would have welcomed a multiple birth and I was healthy and could have sustained a twin pregnancy without foreseeable problems.
NPS
10
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015, Unsuccessful
NPS
3
NPS
3
Age 35
1 IVF
Male Factor
European
Income $500K
1st of 2 Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Overall, I made the decision to leave the Ohio Red Med practice because I wanted a different protocol and Dr. Kennard's recommendation was to increase the meds on the same protocol I had been on previously. It has less to do with her manner and more to do with my treatment. During my follow up appointment after my failed IVF cycle, she was typing on her computer most of the time and the conversation was relatively quick, so that didn't feel great. But overall the decision was one regarding the treatment I felt made the most sense.
The best part of ORM, for me, was the nurse. She always called me back promptly, showed compassion, answered every question I had, never made me feel rushed. She seemed to remember me and my situation from visit to visit...Overall, I made the decision to leave the Ohio Red Med practice because I wanted a different protocol and Dr. Kennard's recommendation was to increase the meds on the same protocol I had been on previously. It has less to do with her manner and more to do with my treatment. During my follow up appointment after my failed IVF cycle, she was typing on her computer most of the time and the conversation was relatively quick, so that didn't feel great. But overall the decision was one regarding the treatment I felt made the most sense.
How was your experience with Elizabeth Kennard at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Overall, I made the decision to leave the Ohio Red Med practice because I wanted a different protocol and Dr. Kennard's recommendation was to increase the meds on the same protocol I had been on previously. It has less to do with her manner and more to do with my treatment. During my follow up appointment after my failed IVF cycle, she was typing on her computer most of the time and the conversation was relatively quick, so that didn't feel great. But overall the decision was one regarding the treatment I felt made the most sense.
What's one piece of advice would you give a prospective patient of Elizabeth Kennard at Ohio Reproductive Medicine (Boston IVF Network clinic)?
I'd give this advice to any infertility patient...Demand the drs time. Most doctors I have met with have made me feel rushed. Be prepared with your questions, and don't leave until you have your answers. Dr Kennard's style can be brisk, so don't let that shut down your questions.
During treatment, were you treated like a number or a human with Elizabeth Kennard at Ohio Reproductive Medicine (Boston IVF Network clinic)?
I only actually talked with Dr. Kennard a few times. First time was at the initial consultation. Her style was blunt but she listened and asked a lot of questions. She didn't actually do any of my monitoring appointments and she didn't do my egg retrieval. She did call me to tell me none of my eggs fertilized and allowed me to call her back when I was too upset to continue the conversation. The last time I talked with her was at my follow up appointment.
Describe the protocols Elizabeth Kennard used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
We were on the long Lupron protocol. Suppression with birth control pills, then Lupron, then Gonal F... Triggered with HcG. Ended up responding poorly. I produced 5 eggs (after seeing far more follicles during the ultrasounds) and only 1 was mature. That mature egg didn't fertilize.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Sal)
The best part of ORM, for me, was the nurse. She always called me back promptly, showed compassion, answered every question I had, never made me feel rushed. She seemed to remember me and my situation from visit to visit.
Describe the costs associated with your care under Elizabeth Kennard at Ohio Reproductive Medicine (Boston IVF Network clinic).
I don't recall what was covered by insurance and what was OOP
NPS
3
Doctor
Elizabeth Kennard
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
2 of 5
NPS
3
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
2007 - 2014, Successful
NPS
10
NPS
10
Age 28 - 35
4 IUI
2 IVF
Male Factor
PCOS
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Williams was compassionate and really cared about us. He gave us his undivided attention and made sure he did every part of our last successful cycle from egg retrieval to embryo transfer... We started with Clomid, then Clomid with insemination, then moved into injections with IUI, which resulted in a successful pregnancy. The second time around, we started with injections and IUI, then moved onto the first egg retrieval/ embryo transfer using ICSI. We transferred 2 embryos, but it was unsuccessful and had no embryos to freeze. The second cycle, he slowed the retrieval process so they could mature and he did the embryo transfer himself. We transferred 2 embryos such resulted in a healthy twin pregnancy and have 4 frozen embryos
I liked that the clinic [OH Reproductive Med] was open almost every day and that doctors rotated. Our successful IUI was fine on New Year's Day. The office staff did not always have the best support and the billing staff did not always bill correctly.... Nancy was our nurse the entire time and Mackenzie was also with us the second time around. They were both so kind and amazing. Nancy often hugged me when I'm cried and gave us resources and supports.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Williams was compassionate and really cared about us. He gave us his undivided attention and made sure he did every part of our last successful cycle from egg retrieval to embryo transfer. Tyne only negative feedback is that we sometimes had to wait in the waiting room for a long time.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Trust him and follow his advice.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine (Boston IVF Network clinic)?
He was so kind and compassionate and focused on the positives. He met with us after failed attempts to reevaluate next steps. He even gave us information on employers that covered infertility treatments
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
When we first started, he ran a lot of tests to rule out medical issues. We started with Clomid, then Clomid with insemination, then moved into injections with IUI, which resulted in a successful pregnancy. The second time around, we started with injections and IUI, then moved onto the first egg retrieval/ embryo transfer using ICSI. We transferred 2 embryos, but it was unsuccessful and had no embryos to freeze. The second cycle, he slowed the retrieval process so they could mature and he did the embryo transfer himself. We transferred 2 embryos such resulted in a healthy twin pregnancy and have 4 frozen embryos
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Nancy & Mackenzie)
Nancy was our nurse the entire time and Mackenzie was also with us the second time around. They were both so kind and amazing. Nancy often hugged me when I'm cried and gave us resources and supports.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
I liked that the clinic was open almost every day and that doctors rotated. Our successful IUI was fine on New Year's Day. The office staff did not always have the best support and the billing staff did not always bill correctly.
Describe Steven Williams (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
He advised us during each transfer. He gave us the option, but did not feel comfortable transferring more than 3 embryos
NPS
10
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2013, Successful
NPS
6
NPS
7
Age 32
1 IUI
1 IVF
Male Factor
PCOS
European
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Neutral
Successful
I liked Dr. Schmidt, but the nurses weren't very friendly. I also felt like they did the same protocols for everyone. He had a plan for beginning treatment before getting the results of our testing, like he was going to do the same thing regardless of our diagnosis. I go by a nickname and told them that several times. They still called me by my full name every time I went in or they called, which was like every day to every other day during my IVF cycle. It's small, but it bothered me that they couldn't bother to learn my name.
*child mentioned* So most importantly, Dr. Schmidt got me pregnant....I saw Dr. Schmidt for an initial consultation [at Ohio Reproductive Medicine] and after a few failed cycles when we got a new diagnosis. During actual treatment cycles I saw whoever was available. 3 of the other doctors actually did my IUI and IVF. But it was Dr. Schmidt's protocol. I had some issues with the nurses and a missed diagnosis and Dr. Schmidt was very responsive to my concerns. They gave me a sedative but did not use anesthesia during my IVF retrieval and I found it very painful, which I was not expecting.
How was your experience with Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic)?
*child mentioned* So most importantly, Dr. Schmidt got me pregnant. He and Ohio Reproductive Medicine have the highest success rates in the area. I had my child thanks to them. I saw Dr. Schmidt for an initial consultation and after a few failed cycles when we got a new diagnosis. During actual treatment cycles I saw whoever was available. 3 of the other doctors actually did my IUI and IVF. But it was Dr. Schmidt's protocol. I had some issues with the nurses and a missed diagnosis and Dr. Schmidt was very responsive to my concerns. They gave me a sedative but did not use anesthesia during my IVF retrieval and I found it very painful, which I was not expecting.
What's one piece of advice would you give a prospective patient of Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Make sure you research what initial testing and monitoring should occur before beginning treatment.
During treatment, were you treated like a number or a human with Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic)?
I liked Dr. Schmidt, but the nurses weren't very friendly. I also felt like they did the same protocols for everyone. He had a plan for beginning treatment before getting the results of our testing, like he was going to do the same thing regardless of our diagnosis. I go by a nickname and told them that several times. They still called me by my full name every time I went in or they called, which was like every day to every other day during my IVF cycle. It's small, but it bothered me that they couldn't bother to learn my name.
Describe your experience with the nursing staff at Ohio Reproductive Medicine (Boston IVF Network clinic).
There was 1 nurse I loved, but the other 2 were not very nice. One told me to "relax" and didn't pass my medical concerns on to Dr. Schmidt.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
They have the best success rates in the area.
Describe the costs associated with your care under Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic).
IVF with ICSI was about $9,000. IUI was maybe $500? They were much cheaper than Reproductive Gynecology in Westerville.
What specific things went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic)?
  • Failed to order appropriate test
  • Failed to convey critical information
Describe the specific things that went wrong at Ohio Reproductive Medicine (Boston IVF Network clinic).
Dr. Schmidt missed ordering some testing. The nurses did not relay my concerns with a medical issue to Dr. Schmidt when I asked them to.
NPS
6
Doctor
Grant Schmidt
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
7
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2012, Unknown Success
NPS
9
NPS
9
Age 39 - 42
3 IUI
4 IVF
Recurrent Pregnancy Loss
Unexplained
European
Ashkenazi Jewish
Income $200K - $499K
1st of 2 Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
...But my husband and I cover the spectrum of needing compassion and needing hard data and numbers. She [Dr. Elizabeth Kennard] does both. She accommodated some of our requests to try differently as long as she felt it did not compromise what she felt was good medicine. We actually moved on to another doctor, but had supervision by her and she was very gracious about it. She was open about saying her goal was for us to have a baby and whatever we felt was best she was okay with it.
...I hope they [Ohio Reproductive Medicine] upgraded a little bit of their paper work to something more computer based. The doctor's personalities vary quite a bit, as did some of their technique. It would be interested to look at success rates by doctor. They had limited donor experience (don't know if that has grown). Their billing and release forms were more simple vs other clinics that had nitty gritty every dime outlined and pages of legal forms to sign. They kept it simple (for better and for worse).
How was your experience with Elizabeth Kennard at Ohio Reproductive Medicine (Boston IVF Network clinic)?
She is very professional and some may not see her as a warm fuzzy. As patients who were comfortable in a medical environment and advocating for ourselves, we appreciated her candor. I can imagine others who are looking for someone who focuses more on the personal, she may seem a little scientific. She is. But my husband and I cover the spectrum of needing compassion and needing hard data and numbers. She does both. She accommodated some of our requests to try differently as long as she felt it did not compromise what she felt was good medicine. We actually moved on to another doctor, but had supervision by her and she was very gracious about it. She was open about saying her goal was for us to have a baby and whatever we felt was best she was okay with it.
What's one piece of advice would you give a prospective patient of Elizabeth Kennard at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Know that she cares deeply AND is a medical professional with a goal to get patients a baby. Patients may be focused on keeping themselves sane and she gets it, but her way to help is to focus on what is the next step in trying to increase chances of success. She will let patients keep trying even with small odds - which some appreciate and some will not. People who appreciate dry humor and steady will like her best.
During treatment, were you treated like a number or a human with Elizabeth Kennard at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Dr. Kennard was very straight forward and answered the gazillion questions we asked. She gave us warnings about how things get technical so prepared us for some of the impersonal nature that we may experience while trying to stay human. She responded to our needs to be serious and to be funny. She got to know us (it was years) and seemed to follow our logic as we progressed. She cried when we had losses and when we got pregnant.
Describe the protocols Elizabeth Kennard used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
Since I got pregnant twice, there was not too much tweaking to the protocol once we got to IVF. We moved quickly from meds to IUI to IVF based on research that said in the long run, the costs of many IUIs didn't indicate continuing without success. At one point, We decided to do another IVF before transferring frozen, which was the first time someone had done that, but we were looking at long term outcomes with siblings and impending loss of insurance. She tried a protocol (different drugs) that another clinic had used on us that produced extremely large numbers of eggs, but it did not work when she tried it. She noted that her lab didn't like it, but she was willing to try since I had responded. She ultimately was frustrated along with us that I could get pregnant but not sustain a pregnancy. Moving to genetic testing was our reason to seek another lab/doctor.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic).
It was still done on paper, but everyone was organized and straight forward. They answered questions, took my calls and responded quickly, and were always compassionate. We asked everything from technical (how to do something, what is this) to personal experiences (what do others do, how to people respond) and they answered everything kindly.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
It's a little cozy and not the high tech new clinic. It has a lab attached as well as a lab corp in the suite so everything is right there, but it is not enclosed in a building. I hope they upgraded a little bit of their paper work to something more computer based. The doctor's personalities vary quite a bit, as did some of their technique. It would be interested to look at success rates by doctor. They had limited donor experience (don't know if that has grown). Their billing and release forms were more simple vs other clinics that had nitty gritty every dime outlined and pages of legal forms to sign. They kept it simple (for better and for worse).
Describe the costs associated with your care under Elizabeth Kennard at Ohio Reproductive Medicine (Boston IVF Network clinic).
I have the cost sheet still. They made it simple (but this was 6 years ago). They knew they were lower cost and they seemed to prefer it that way. They gave us the whole cost sheet and it was updated once a year. Simple. IVF-ICSI - $8483, FET 1861 IVF-DE $15,278 (we didnt' use that, but I'm pulling it from the sheet I have). They gave a breakdown of those costs as well as an additional sheet with the lab costs (storage, PGD, hatching, sperm processing).
Describe Elizabeth Kennard's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine (Boston IVF Network clinic).
Since I was in my late 30s early 40s and the embryo's didn't have good grades, she tranferred several. Her logic was correct in that we only ever had single pregnancies. I know she felt strongly about eSET for younger and donor cycles, which we appreciated.
NPS
9
Doctor
Elizabeth Kennard
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
9
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2012, Successful
NPS
10
NPS
10
Age 32
1 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Both my husband and I enjoyed our experiences with Dr. Schmidt and I have recommended him to many friends. He was warm and friendly. My diagnosis was unexplained fertility and I am still convinced that I had a hormonal issue (even though it never showed up on tests).
The clinic [Ohio Reproductive Medicine] was great...I think between all of the pre-tests (HSG, sperm motility, etc), ultrasounds, blood work, the drugs (Femara and Follistim), and the IUI it was about $5000 but my insurance also wasn't great at the time...The nurses were wonderful. I called them often and they were always responsive, especially during my overstimulation...I found Dr. Schmidt very personable and had a good sense of humor. He said early on that his goal was to take the burden of trying to conceive off of my husband and I and it really did feel like a weight was lifted.
How was your experience with Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Both my husband and I enjoyed our experiences with Dr. Schmidt and I have recommended him to many friends. He was warm and friendly. My diagnosis was unexplained fertility and I am still convinced that I had a hormonal issue (even though it never showed up on tests). He didn't seem to think this was the case, but did allow me the option to try hormone supplements (which I ended up declining due to their ability to give false positives for tests).
What's one piece of advice would you give a prospective patient of Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic)?
If you do your own research prior to visits be sure to bring the articles with you, as well as a list of questions. He was always willing to answer everything I asked.
During treatment, were you treated like a number or a human with Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic)?
I found Dr. Schmidt very personable and had a good sense of humor. He said early on that his goal was to take the burden of trying to conceive off of my husband and I and it really did feel like a weight was lifted.
Describe the protocols Grant Schmidt used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
I started with 2 rounds of Femara (I had done 3 rounds with Clomid with my regular OBGYN) each with an HCG trigger shot. Both had a negative pregnancy test. Next I did a 5 day course of Follistim (3 days of 75 and 2 days of 150) with a trigger shot followed by an IUI. This one was successful (I also produced 13 follicles and overstimulated, which the nurse said may have helped me maintain the pregnancy). I never had issues with ovulation, I always had at least 1 good follicle after each treatment which is probably why I overstimulated with such a low/short trial with the Follistim.
Describe your experience with the nursing staff at Ohio Reproductive Medicine (Boston IVF Network clinic).
The nurses were wonderful. I called them often and they were always responsive, especially during my overstimulation.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
The clinic was great.
Describe the costs associated with your care under Grant Schmidt at Ohio Reproductive Medicine (Boston IVF Network clinic).
I think between all of the pre-tests (HSG, sperm motility, etc), ultrasounds, blood work, the drugs (Femara and Follistim), and the IUI it was about $5000 but my insurance also wasn't great at the time.
NPS
10
Doctor
Grant Schmidt
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2011 - 2012, Successful
NPS
10
NPS
10
Age 42 - 43
4 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $50K - $99K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She was very knowledgeable but sensitive to the emotions involved in trying to conceive. I honestly believe without her compassion and evidence based encouragement I would have given up and would not have become a mother in my forties.
Her [Dr. Kennard's] nurses are also an amazing asset. I have never had that sort of responsiveness from a doctor's office. Very willing to explain and answer questions to ensure the best outcome. And very compassionate as well when I miscarried.
How was your experience with Elizabeth Kennard at Ohio Reproductive Medicine (Boston IVF Network clinic)?
She was very knowledgeable but sensitive to the emotions involved in trying to conceive. I honestly believe without her compassion and evidence based encouragement I would have given up and would not have become a mother in my forties.
What's one piece of advice would you give a prospective patient of Elizabeth Kennard at Ohio Reproductive Medicine (Boston IVF Network clinic)?
Ask questions to understand your treatment. This is a practice that won't insult your intelligence. Know that this is usually a hard journey. Keep in mind that miscarriage is often part of trying to conceive journeys so there could be some heartbreak along the way. You aren't alone.
During treatment, were you treated like a number or a human with Elizabeth Kennard at Ohio Reproductive Medicine (Boston IVF Network clinic)?
She was incredibly compassionate and flexible. I thought she would give me doses of reality but she gave me meaningful information and genuine (not false or overblown) hope.
Describe the protocols Elizabeth Kennard used in your cycles at Ohio Reproductive Medicine (Boston IVF Network clinic) and their degree of success.
While I was much older, my doctor felt we shouldn't assume we knew too much about my fertility status so we started with a protocol that is often skipped for women my age. We used lowest dose Clomid (50 mg), a trigger shot and ovulation monitoring as well as IUI. I was told the chances of pregnancy were typically 10 to 20 percent in a woman in her twenties but less than 5 at my age. But I got pregnant at each treatment cycle. My doctor's instincts were right. A more aggressive medical protocol might have resulted in cancelled cycles or multiples.
Describe your experience with your nurse at Ohio Reproductive Medicine (Boston IVF Network clinic). (Assigned nurse: Sally and one other but I forget)
Her nurses are also an amazing asset. I have never had that sort of responsiveness from a doctor's office. Very willing to explain and answer questions to ensure the best outcome. And very compassionate as well when I miscarried.
Describe your experience with Ohio Reproductive Medicine (Boston IVF Network clinic).
Two of my IUIs were performed by other doctors at the clinic. They were similarly knowledgeable, compassionate and thorough. I had no issues with scheduling or accounting/billing departments. They went out of their way to explain charges to us in advance as well as the pieces that might be covered by insurance. They filed everything for us.
Describe the costs associated with your care under Elizabeth Kennard at Ohio Reproductive Medicine (Boston IVF Network clinic).
I don't recall them all. There were a number of diagnostic tests and pregnancy monitoring. Treatment wise there were medicines for me (thyroid and Clomid and progesterone). The costs for semen collection, analysis and storage were not covered in any way. We were informed about those costs I detail.
NPS
10
Doctor
Elizabeth Kennard
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Ohio Reproductive Medicine (Boston IVF Network clinic)
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5

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