Verified
Verified
This patient has provided documentation of treatment at this clinic.
2023, Unknown Success
I felt comfortable with Dr. Zarek and she did not push myself to try the IVF treatment. She listed my concerns and my husband's as well. All my official appointments were online by video call. I did see the doctor a few times at the clinic. I stopped once to talk to her about my egg count concerns. Besides that day, I only saw the doctor on the retrieve day. She was always welcoming and texted me once to follow up on the day on the trigger day. She maintained communication with a text chat between me and the nurse. I cannot say much about the treatment itself, because I am not sure all her choices were the best or not.
I am rating the [Oma Fertility of St. Louis] clinic based on my experience and how they react and communicate when things don't go as planned. The don't know how to handle insurance claims. I havent receive the itemized receipt, so OMA submitted the claims on my behalf...Unwilling to escalate problem to management. Lack of communication...My nurse coordinator Emily was great. I did not have any problem with her. She explain to me all my questions and followed up by e-mail and text message
How was your experience with Shvetha Zarek at Oma Fertility of St. Louis (closed)?
I felt a little bit lost at the beginning of the treatment. I wasn't really sure all the treatment steps.
I have researched Dr. Zarek on Fertility IQ. Based on the review, I scheduled the first appointment.
I felt comfortable with Dr. Zarek and she did not push myself to try the IVF treatment. She listed my concerns and my husband's as well.
All my official appointments were online by video call. I did see the doctor a few times at the clinic. I stopped once to talk to her about my egg count concerns. Besides that day, I only saw the doctor on the retrieve day.
She was always welcoming and texted me once to follow up on the day on the trigger day. She maintained communication with a text chat between me and the nurse.
I cannot say much about the treatment itself, because I am not sure all her choices were the best or not. I believe it was. She was the only doctor that I did the IVF and I am sure she is a good doctor.
The only cons for me was the consultation was most of video call instead in person and I got a little bit lost on how was the full treatment process until I receive the schedule.
The Dr. Zarek was the highlight of the clinic. But my experience with other clinic sector will shadow all her hardworking. She was very helpful.
What's one piece of advice would you give a prospective patient of Shvetha Zarek at Oma Fertility of St. Louis (closed)?
She is a great as doctor, but there is a mid connection between the doctor and the clinic.
The clinic doesn't know how to handle insurance since the beginning.
There are other stressful aspects that you have to take into consideration.
I ovulated before the egg retrieval, and because I paid in full at the front, the clinic offered to pay only 25% back, and I had to pay all the treatment again.
The clinic stated that I didn't have any refund for the service even though they had not performed the most expensive procedure (egg retrieval and semen implantation) if the doctor consider that cycle was canceled.
In the end, I was able to continuous the treatment. My stress level was already too high with the hormone, the IVF was the worst experience of my life.
Now, I still have to problems with them. OMA uses a third party company for billing billing that submitted my insurance claim on my behalf. However, my insurance company is advise that they have submitted the claims incorrectly.
During treatment, were you treated like a number or a human with Shvetha Zarek at Oma Fertility of St. Louis (closed)?
I choose Dr. Zarek because she seems very knowledgeable and great listener. Not very pushy.
Describe the protocols Shvetha Zarek used in your cycles at Oma Fertility of St. Louis (closed) and their degree of success.
FSH, Novarel, and Pregnyl.
FSH I believe was Follistim - I have started low 325 and increased to 450.
Describe your experience with your nurse at Oma Fertility of St. Louis (closed). (Assigned nurse: Emily Brocks)
My nurse coordinator Emily was great. I did not have any problem with her.
She explain to me all my questions and followed up by e-mail and text message.
Describe your experience with Oma Fertility of St. Louis (closed).
As I mentioned before, IVF is not only about how great the doctor and her team are. The experience is about how the clinic communicates with the patient.
If a future patient is reading my review, I want them to know to be aware if you choose the OMA for your fertility. I am sure a lot of patients have a good experience with them.
I am rating the clinic based on my experience and how they react and communicate when things don't go as planned.
The don't know how to handle insurance claims. I havent receive the itemized receipt, so OMA submitted the claims on my behalf. My insurance claims that OMA didn't submitted the receipt that I have paid in full or any note to reimbursed the patient.
Now, I had submitted the information, but the insurance has already paid OMA instead of reimbursed me.
In the end, insurance states that the clinic needs reprocess the claims. I get crickets from the person who submitted the claim. The practire manager don't give another contact to escalate the issue, and in a multi-times I have to hear/ read that this service is courtesy.
You don't have insurance, so you don't have to worry. I am going to tell you, I had my ovulation prior to egg retrival.
Imagine you that the clinic wanted refund only 25% of the amount that I paid and I would had to pay again full price. I would lose all the money, because their contact states no refunds payment for the services. I even told the Clinic that not all the service provided. After back and forward, this issue was resolved with a lot of stress, panic and tears.
Describe the costs associated with your care under Shvetha Zarek at Oma Fertility of St. Louis (closed).
Paid full at front.
Describe Shvetha Zarek's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Oma Fertility of St. Louis (closed).
N/A
What specific things went wrong at Oma Fertility of St. Louis (closed)?
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at Oma Fertility of St. Louis (closed).
Billing department incorrectly submitted insurance claims and not willing to work with patient and insurance company to correct the situation. The personnel kept claiming that it was the insurance fault prior to contact insurance.
Unwilling to escalate problem to management.
Lack of communication.