Oma Fertility of St. Louis (closed)

Rated 8
Strongly recommend: 80%Don't recommend: 20%8
80% strongly recommend
5 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
10
10
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.4
6.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.6
9.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
8.2
8.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling is not offered
Mental health counseling is not offered
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots is not offered
Administration of shots is not offered
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic had 1 office

St. Louis (closed)
15320 Conway Road
St. Louis, MO 63017
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
8
NPS
0
Age 41
1 IVF
Diminished Ovarian Reserve
Only Doc Seen
Neutral
Doesn't Recommend
Success w/ Doc Not sure
I felt comfortable with Dr. Zarek and she did not push myself to try the IVF treatment. She listed my concerns and my husband's as well. All my official appointments were online by video call. I did see the doctor a few times at the clinic. I stopped once to talk to her about my egg count concerns. Besides that day, I only saw the doctor on the retrieve day. She was always welcoming and texted me once to follow up on the day on the trigger day. She maintained communication with a text chat between me and the nurse. I cannot say much about the treatment itself, because I am not sure all her choices were the best or not.
I am rating the [Oma Fertility of St. Louis] clinic based on my experience and how they react and communicate when things don't go as planned. The don't know how to handle insurance claims. I havent receive the itemized receipt, so OMA submitted the claims on my behalf...Unwilling to escalate problem to management. Lack of communication...My nurse coordinator Emily was great. I did not have any problem with her. She explain to me all my questions and followed up by e-mail and text message
How was your experience with Shvetha Zarek at Oma Fertility of St. Louis (closed)?
I felt a little bit lost at the beginning of the treatment. I wasn't really sure all the treatment steps. I have researched Dr. Zarek on Fertility IQ. Based on the review, I scheduled the first appointment. I felt comfortable with Dr. Zarek and she did not push myself to try the IVF treatment. She listed my concerns and my husband's as well. All my official appointments were online by video call. I did see the doctor a few times at the clinic. I stopped once to talk to her about my egg count concerns. Besides that day, I only saw the doctor on the retrieve day. She was always welcoming and texted me once to follow up on the day on the trigger day. She maintained communication with a text chat between me and the nurse. I cannot say much about the treatment itself, because I am not sure all her choices were the best or not. I believe it was. She was the only doctor that I did the IVF and I am sure she is a good doctor. The only cons for me was the consultation was most of video call instead in person and I got a little bit lost on how was the full treatment process until I receive the schedule. The Dr. Zarek was the highlight of the clinic. But my experience with other clinic sector will shadow all her hardworking. She was very helpful.
What's one piece of advice would you give a prospective patient of Shvetha Zarek at Oma Fertility of St. Louis (closed)?
She is a great as doctor, but there is a mid connection between the doctor and the clinic. The clinic doesn't know how to handle insurance since the beginning. There are other stressful aspects that you have to take into consideration. I ovulated before the egg retrieval, and because I paid in full at the front, the clinic offered to pay only 25% back, and I had to pay all the treatment again. The clinic stated that I didn't have any refund for the service even though they had not performed the most expensive procedure (egg retrieval and semen implantation) if the doctor consider that cycle was canceled. In the end, I was able to continuous the treatment. My stress level was already too high with the hormone, the IVF was the worst experience of my life. Now, I still have to problems with them. OMA uses a third party company for billing billing that submitted my insurance claim on my behalf. However, my insurance company is advise that they have submitted the claims incorrectly.
During treatment, were you treated like a number or a human with Shvetha Zarek at Oma Fertility of St. Louis (closed)?
I choose Dr. Zarek because she seems very knowledgeable and great listener. Not very pushy.
Describe the protocols Shvetha Zarek used in your cycles at Oma Fertility of St. Louis (closed) and their degree of success.
FSH, Novarel, and Pregnyl. FSH I believe was Follistim - I have started low 325 and increased to 450.
Describe your experience with your nurse at Oma Fertility of St. Louis (closed). (Assigned nurse: Emily Brocks)
My nurse coordinator Emily was great. I did not have any problem with her. She explain to me all my questions and followed up by e-mail and text message.
Describe your experience with Oma Fertility of St. Louis (closed).
As I mentioned before, IVF is not only about how great the doctor and her team are. The experience is about how the clinic communicates with the patient. If a future patient is reading my review, I want them to know to be aware if you choose the OMA for your fertility. I am sure a lot of patients have a good experience with them. I am rating the clinic based on my experience and how they react and communicate when things don't go as planned. The don't know how to handle insurance claims. I havent receive the itemized receipt, so OMA submitted the claims on my behalf. My insurance claims that OMA didn't submitted the receipt that I have paid in full or any note to reimbursed the patient. Now, I had submitted the information, but the insurance has already paid OMA instead of reimbursed me. In the end, insurance states that the clinic needs reprocess the claims. I get crickets from the person who submitted the claim. The practire manager don't give another contact to escalate the issue, and in a multi-times I have to hear/ read that this service is courtesy. You don't have insurance, so you don't have to worry. I am going to tell you, I had my ovulation prior to egg retrival. Imagine you that the clinic wanted refund only 25% of the amount that I paid and I would had to pay again full price. I would lose all the money, because their contact states no refunds payment for the services. I even told the Clinic that not all the service provided. After back and forward, this issue was resolved with a lot of stress, panic and tears.
Describe the costs associated with your care under Shvetha Zarek at Oma Fertility of St. Louis (closed).
Paid full at front.
Describe Shvetha Zarek's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Oma Fertility of St. Louis (closed).
N/A
What specific things went wrong at Oma Fertility of St. Louis (closed)?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Oma Fertility of St. Louis (closed).
Billing department incorrectly submitted insurance claims and not willing to work with patient and insurance company to correct the situation. The personnel kept claiming that it was the insurance fault prior to contact insurance. Unwilling to escalate problem to management. Lack of communication.
8
Doctor
Shvetha Zarek
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
Oma Fertility of St. Louis (closed)
St. Louis (closed)
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 35 - 36
1 IVF
Male Factor
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Zarek] put myself and my husband at ease the first time we ever had a call with her...She has been an excellent communicator and has reached out to us personally multiple times throughout our journey. When other reviews say you are able to text her, it is true!..She will always take time to make sure you both are comfortable with her plan. She does not make you feel wrong if you question something...Each meeting with her, she truly remembered us and knew our plan of care...Even over zoom calls, she always addressed us by name and made sure to have personal interactions with us.
The package pricing [at Oma Fertility] is all transparent and online... I enjoyed meeting and talking with the Embryologist. Everyone we met at Oma and had any interactions with has been great...Emily [nurse] has been an angel and I cannot say enough good things about her. Believe it or not, I was given a cell phone number I could text, call, or email her anytime. I cannot think of a time where she did not answer me right away. Emily knows my care plan and she keeps me on track. She has went above and beyond to help me with medications and ensures I have everything I need. She also made an effort to not only get to know me, but she also knows my Husband and has made a connection with both of us. We cannot imagine going through this process without Emily.
How was your experience with Shvetha Zarek at Oma Fertility of St. Louis (closed)?
Dr. Zarek is hands down the most amazing Physician. She put myself and my husband at ease the first time we ever had a call with her. I remember crying after we talked for the first time, because I knew she really wanted to help us have a baby, and for the first time, I felt like it was possible. She has been an excellent communicator and has reached out to us personally multiple times throughout our journey. When other reviews say you are able to text her, it is true! My husband and I are driving from Ohio to St. Louis to work with her, because we believe in her that much. It has been worth every drive to know we have full confidence in our doctor. I can never say enough good things about Dr. Zarek!
What's one piece of advice would you give a prospective patient of Shvetha Zarek at Oma Fertility of St. Louis (closed)?
Do not be afraid to ask her any questions. She will always take time to make sure you both are comfortable with her plan. She does not make you feel wrong if you question something. If you have any hesitation about becoming a patient of hers, it will go away when you get the chance to meet her or have a call.
During treatment, were you treated like a number or a human with Shvetha Zarek at Oma Fertility of St. Louis (closed)?
Dr. Zarek always treated myself and my husband like humans, and NOT just a number. Even over zoom calls, she always addressed us by name and made sure to have personal interactions with us. This really meant so much to us. Each meeting with her, she truly remembered us and knew our plan of care.
Describe the protocols Shvetha Zarek used in your cycles at Oma Fertility of St. Louis (closed) and their degree of success.
We sought out Dr.Zarek as a second opinion, as we were getting no where with our local fertility clinic. Even though it would be a 6 hour drive each way, the reviews spoke for themselves and I knew I wanted to meet her. She helped to confirm a diagnosis of male infertility and we completed baseline testing. My husband continued ion his previous regimen of Clomid and Arimidex. Within 2 months, we started IVF stim medications. I had 1 egg retrieval which was successful where 4 embryos were frozen. I then had a frozen embryo transfer and a day 5 blast was transferred. I am currently pregnant after my first transfer attempt!
Describe your experience with your nurse at Oma Fertility of St. Louis (closed). (Assigned nurse: Emily Brock)
Emily has been an angel and I cannot say enough good things about her. Believe it or not, I was given a cell phone number I could text, call, or email her anytime. I cannot think of a time where she did not answer me right away. Emily knows my care plan and she keeps me on track. She has went above and beyond to help me with medications and ensures I have everything I need. She also made an effort to not only get to know me, but she also knows my Husband and has made a connection with both of us. We cannot imagine going through this process without Emily.
Describe your experience with Oma Fertility of St. Louis (closed).
Oma Fertility truly lives up to the representation you see on every review site. Their amazing reviews are why I knew I wanted to choose this clinic. I love Emily, our nurse, Brittany, our US tech, Emma, medical assistant, Shar, medical assistant. I enjoyed meeting and talking with the Embryologist. Everyone we met at Oma and had any interactions with has been great.
Describe the costs associated with your care under Shvetha Zarek at Oma Fertility of St. Louis (closed).
The package pricing is all transparent and online.
Describe Shvetha Zarek's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Oma Fertility of St. Louis (closed).
My husband and I chose to have a single embryo transfer. We were given proper education and counseling on our options.
10
Doctor
Shvetha Zarek
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Oma Fertility of St. Louis (closed)
St. Louis (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 36
2 IVF
European
Middle Eastern
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Zarek seems to care about me as an individual...Our face-to-face time felt unrushed, genuine and informative...Throughout the treatment, she spoke to us on her level while still exhibiting professionalism and expertise. Her availability during the treatment was reassuring; she was never too busy to address questions/concerns. After some unexpected results, she was immediately concerned about our emotions, addressing those first then swiftly discussing a plan to move forward...
Everyone at the clinic [Oma Fertility of St. Louis] is friendly and personable. I never had any wait time for any of my appointments. This clinic is very conscientious about providing the lowest cost care without compromising the quality of the care...Emily was the most efficient, communicative nurse I've ever met. She was extremely responsive throughout the process and got things taken care of quickly...They were very open about their costs up front. They are very concerned about providing the lowest cost possible without compromising quality...
How was your experience with Shvetha Zarek at Oma Fertility of St. Louis (closed)?
After meeting with Dr. Zarek, we abandoned our plans to use another clinic immediately because we were so impressed by her. She spent unrushed time with us to hear about our experience so far (wanting both facts and emotions), to introduce us to the clinic, and to discuss next steps. Throughout the treatment, she spoke to us on her level while still exhibiting professionalism and expertise. Her availability during the treatment was reassuring; she was never too busy to address questions/concerns. After some unexpected results, she was immediately concerned about our emotions, addressing those first then swiftly discussing a plan to move forward. She was very candid about what she did and could not know, and I am confident that she always has the patient's best interest in mind.
During treatment, were you treated like a number or a human with Shvetha Zarek at Oma Fertility of St. Louis (closed)?
More than any doctor I have ever seen, Dr. Zarek seems to care about me as an individual. She met with us initially to get our history- asking about our factual experience as well as our emotional one. Our face-to-face time felt unrushed, genuine and informative. I saw and spoke with her numerous times throughout my treatment, and she always seemed pleased to see me.
Describe the protocols Shvetha Zarek used in your cycles at Oma Fertility of St. Louis (closed) and their degree of success.
FSH and Menopur with adjustments to dosages as needed based on my labs. Lupron/HCG trigger. I responded very well to this.
Describe your experience with your nurse at Oma Fertility of St. Louis (closed). (Assigned nurse: Emily Brock)
Emily was the most efficient, communicative nurse I've ever met. She was extremely responsive throughout the process and got things taken care of quickly. Anything she could help out with, she would. She eased a lot of our stress. On top of that, she was friendly and fun to work with.
Describe your experience with Oma Fertility of St. Louis (closed).
Everyone at the clinic is friendly and personable. I never had any wait time for any of my appointments. This clinic is very conscientious about providing the lowest cost care without compromising the quality of the care.
Describe the costs associated with your care under Shvetha Zarek at Oma Fertility of St. Louis (closed).
The costs for an IVF cycle and retrieval included a baseline cost for a cycle/retrieval, plus a separate cost for anesthesia and medications. They were very open about their costs up front. They are very concerned about providing the lowest cost possible without compromising quality.
10
Doctor
Shvetha Zarek
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Oma Fertility of St. Louis (closed)
St. Louis (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 30
European
Income $50K - $99K
Sales Representative
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Shvetha Zarek] was absolutely amazing. She was very confident and explained everything. When she was doing my tube test to make sure everything looked OK she did have a hard time confirming if both tubes were open or not...She is very patient and explains things very well. She also explains the plan in detail so you know what you're getting into...Excellent doctor!
They [Oma Fertility of St. Louis] were easy to contact. The app system was a bit difficult since there were a couple to bounce back and forth with. There was an app for communication and then an app for the results and it was just a bit hard to keep track of. Overall I really liked them. They were great at communicating and setting expectations.
How was your experience with Shvetha Zarek at Oma Fertility of St. Louis (closed)?
She was absolutely amazing. She was very confident and explained everything. When she was doing my tube test to make sure everything looked OK she did have a hard time confirming if both tubes were open or not. She said one definitely was but the catheter kept falling out if place so she didn't want to keep putting me through replacing it. She did explain for IUI I only needed one tube though. Excellent doctor!
What's one piece of advice would you give a prospective patient of Shvetha Zarek at Oma Fertility of St. Louis (closed)?
She will talk to you about everything. She is very patient and explains things very well. She also explains the plan in detail so you know what you're getting into.
During treatment, were you treated like a number or a human with Shvetha Zarek at Oma Fertility of St. Louis (closed)?
She was amazing and OMA closed before we could go through with services. She explained everything and was very compassionate.
Describe your experience with the nursing staff at Oma Fertility of St. Louis (closed).
Some of the nurses didn't explain things to me very well. For the most part all if them were very friendly and caring.
Describe your experience with Oma Fertility of St. Louis (closed).
They were easy to contact. The app system was a bit difficult since there were a couple to bounce back and forth with. There was an app for communication and then an app for the results and it was just a bit hard to keep track of. Overall I really liked them. They were great at communicating and setting expectations.
Describe the costs associated with your care under Shvetha Zarek at Oma Fertility of St. Louis (closed).
Relatively affordable
10
Doctor
Shvetha Zarek
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Oma Fertility of St. Louis (closed)
St. Louis (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, Successful
NPS
10
NPS
10
Age 25 - 27
2 Fertility Medications
Recurrent Pregnancy Loss
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
My experience with Dr. Zarek has been absolutely wonderful! She is extremely knowledgeable and meticulous. She explained things in detail and made sure I had all of the information I needed...She truly cares about her patients and makes an effort to get to know me on a personal level...Letrozole 7.5mg Trigger Shot Progesterone 200mg twice a day When Positive Pregnancy Test, Heparin 10,000 units twice a day Metformin XR 750 twice a day Prednisone 5mg Folate Aspirin 81mg...
Clinic [Oma Fertility of St. Louis] is fabulous, such a warm and inviting place to visit. Staff is wonderful and make you feel at home...they always were quick and efficient with my time...Emily is a fabulous nurse!! She would text and check in on me through the whole process. She is extremely caring and truly was so excited for me...She [Dr. Zarek] is extremely knowledgeable and meticulous. She explained things in detail and made sure I had all of the information I needed...
How was your experience with Shvetha Zarek at Oma Fertility of St. Louis (closed)?
My experience with Dr. Zarek has been absolutely wonderful! She is extremely knowledgeable and meticulous. She explained things in detail and made sure I had all of the information I needed. Genuinely so impressed with her.
What's one piece of advice would you give a prospective patient of Shvetha Zarek at Oma Fertility of St. Louis (closed)?
Explain to Dr.Zarek you hopes and wishes for your treatment process!
During treatment, were you treated like a number or a human with Shvetha Zarek at Oma Fertility of St. Louis (closed)?
Dr. Zarek is fabulous! She truly cares about her patients and makes an effort to get to know me on a personal level.
Describe the protocols Shvetha Zarek used in your cycles at Oma Fertility of St. Louis (closed) and their degree of success.
Protocol: Letrozole 7.5mg Trigger Shot Progesterone 200mg twice a day When Positive Pregnancy Test, Heparin 10,000 units twice a day Metformin XR 750 twice a day Prednisone 5mg Folate Aspirin 81mg
Describe your experience with your nurse at Oma Fertility of St. Louis (closed). (Assigned nurse: Emily)
Emily is a fabulous nurse!! She would text and check in on me through the whole process. She is extremely caring and truly was so excited for me!
Describe your experience with Oma Fertility of St. Louis (closed).
Clinic is fabulous, such a warm and inviting place to visit. Staff is wonderful and make you feel at home! I had to make an almost 2 hour drive to the clinic and they always were quick and efficient with my time.
Describe the costs associated with your care under Shvetha Zarek at Oma Fertility of St. Louis (closed).
Cost were very minimal with Dr.Zarek.
10
Doctor
Shvetha Zarek
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Oma Fertility of St. Louis (closed)
St. Louis (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5