Piedmont Reproductive Endocrinology Group

5 doctors work here

Rated 8.9
Strongly recommend: 76%Neutral: 14%Don't recommend: 10%8.9
76% strongly recommend
555 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.3
9.3
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.2
8.2
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.3
9.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
9.2
9.2
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
8.2
8.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
963
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 5 offices

Asheville
76 Peachtree Rd, Suite 210
Asheville, NC 28803
Columbia
2324 Sunset Blvd.
Columbia, SC 29169
Greenville
17 Caledon Ct., Suite C
Greenville, SC 29615
Lowcountry
5500 Front St., Suite 410
Summerville, SC 29486
Spartanburg
1330 Boiling Springs Rd., Suite 2200
Spartanburg, SC 29303
Show 3 more

555 patient reviews

2018, Unsuccessful
NPS
7
NPS
10
Age 40
3 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Income $0 - $49K
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
He [Dr. John Nichols] comes across as cold but he is very knowledgeable about his profession. I found him to be direct and straight to the point. Some days he would be cordial and others I felt like a business transaction.... He used femara to help my eggs develop and a shot to ovulate each cycle.... I felt his bedside manor was very cold. I don’t mind him being truthful and honest. However, I felt he was very cold when he spoke to us about our options after many failed attempts to become pregnant and didn’t take into account the news he was giving us was hard to hear.
[PREG- Spartanburg is] Very organized and very timely. Loved them. They were all very personable and we all had a great relationship. I don’t know of any weaknesses. They were always very compassionate and understanding. All of the staff knew us personally and would ask about how we were doing each time.... She [a nurse] was awesome! The entire staff in Spartanburg was great!!
How was your experience with John Nichols at Piedmont Reproductive Endocrinology Group?
He comes across as cold but he is very knowledgeable about his profession. I found him to be direct and straight to the point. Some days he would be cordial and others I felt like a business transaction.
What's one piece of advice would you give a prospective patient of John Nichols at Piedmont Reproductive Endocrinology Group?
He is honest, direct and straightforward.
During treatment, were you treated like a number or a human with John Nichols at Piedmont Reproductive Endocrinology Group?
I felt his bedside manor was very cold. I don’t mind him being truthful and honest. However, I felt he was very cold when he spoke to us about our options after many failed attempts to become pregnant and didn’t take into account the news he was giving us was hard to hear.
Describe the protocols John Nichols used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
He used femara to help my eggs develop and a shot to ovulate each cycle.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie)
She was awesome! The entire staff in Spartanburg was great!!
Describe your experience with Piedmont Reproductive Endocrinology Group.
Very organized and very timely. Loved them. They were all very personable and we all had a great relationship. I don’t know of any weaknesses. They were always very compassionate and understanding. All of the staff knew us personally and would ask about how we were doing each time.
Describe the costs associated with your care under John Nichols at Piedmont Reproductive Endocrinology Group.
IUI was around $400 I believe. My shot was a little over $100.
NPS
7
Doctor
John Nichols
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
4 of 5
NPS
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017, Unsuccessful
NPS
10
NPS
10
Age 25
1 IVF
Anovulation
Male Factor
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. John Payne] was very thorough...never made us feel like a number...He showed kindness when our IVF failed and told us that he was there for us when we were ready to try again...took the time to explain what to expect with each procedure and what to plan for next...He suggested we do single transfer. Looking back I wish we would have done multiple.
[Piedmont Reproductive Endocrinology Group] has all strengths in my eyes. Everyone is SO kind. They know you by name when you walk in the door & make you feel like family!! No one ever made you feel like a normal patient, just family. I will always recommend Preg...Insurance did not cover IVF. It did cover part of testing. I had to pay close to $13,000 up front before being able to proceed with IVF.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr Payne was very compassionate & took the time to explain what to expect with each procedure and what to plan for next. He showed kindness when our IVF failed and told us that he was there for us when we were ready to try again.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
That he is an awesome Doctor that knows what he’s doing. Very thorough
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
A human. Dr Payne was very thorough with explaining everything & never made us feel like a number
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I don’t remember
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie )
I always saw Stephanie for blood work, or ultrasounds to measure the size of eggs. She was always so sweet and kind. Told me what to expect each visit and was very thorough
Describe your experience with Piedmont Reproductive Endocrinology Group.
PREG has all strengths in my eyes. Everyone is SO kind. They know you by name when you walk in the door & make you feel like family!! No one ever made you feel like a normal patient, just family. I will always recommend Preg
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Insurance did not cover IVF. It did cover part of testing. I had to pay close to $13,000 up front before being able to proceed with IVF
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
He suggested we do single transfer. Looking back I wish we would have done multiple
NPS
10
Doctor
John Payne
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
NPS
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 29
Male Factor
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I saw dr Payne once and his nurse practitioner [at Piedmont Reproductive Endocrinology Group] and both are great! Explained everything to me and my husband gave us a lot of hope. ... Dr Payne very nice and calm. He made me feel like there is hope ... i was so glad god guided me to that office. Dr Payne and his NP explained every process to me. ... I was told that I would have to take injections and then have my eggs retrieved and freeze after that I should be able to have a egg transfer
my strengths are they [Piedmont Reproductive Endocrinology Group] are ready whenever you are, very nice, love that they are very honest. The office is great and I would recommend them to anyone ... Nursing staff very helpful, the nurse called to check on me she also would email me to check the progress ... My weakness is I wish I would’ve found this place earlier ...
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
I saw dr Payne once and his nurse practitioner and both are great! Explained everything to me and my husband gave us a lot of hope.i was so glad god guided me to that office. Dr Payne and his NP explained every process to me. I also have a friend that received her miracle baby by going to dr Payne
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Don’t give up, pray and be patient
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr Payne very nice and calm. He made me feel like there is hope
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I was told that I would have to take injections and then have my eggs retrieved and freeze after that I should be able to have a egg transfer
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
Nursing staff very helpful, the nurse called to check on me she also would email me to check the progress
Describe your experience with Piedmont Reproductive Endocrinology Group.
My weakness is I wish I would’ve found this place earlier, my strengths are they are ready whenever you are, very nice, love that they are very honest. The office is great and I would recommend them to anyone
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
The cost of the procedure under the care of dr Payne would be 10,000
NPS
10
Doctor
John Payne
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
9
NPS
8
Age 31 - 32
1 IVF
Tubal Blockage
Income $50K - $99K
4th of 4 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Unsuccessful
Dr Mccoy was very informative. He answered all of my questions along with any my husband had. He was very empathic with me and my situation . I went for my first round of ivf with Dr Mccoy which was scary but he made it as painless as possible... Dr Mccoy would talk to me like I was his only patient. Even when he would run late for another appt he still took his time with me.
The weakness of the practice [Piedmont Reproductive Endo Group- Spartanburg] is the amount of money they charge to do a cycle of ivf. And do not give a refund but up to 1000 dollars. Always ask questions at your first consult visit. I really enjoyed my nurse Lynne. She was incredible... Over 20 000 dollars for 1 cycle of ivf... Dr Mccoy was very informative. He answered all of my questions along with any my husband had. He was very empathic with me and my situation . I went for my first round of ivf with Dr Mccoy which was scary but he made it as painless as possible
How was your experience with Travis McCoy at Piedmont Reproductive Endocrinology Group?
Dr Mccoy was very informative. He answered all of my questions along with any my husband had. He was very empathic with me and my situation . I went for my first round of ivf with Dr Mccoy which was scary but he made it as painless as possible
What's one piece of advice would you give a prospective patient of Travis McCoy at Piedmont Reproductive Endocrinology Group?
Write down any questions and concerns Dr Mccoy is very patient and will answer them. Don't be afraid to ask questions
During treatment, were you treated like a number or a human with Travis McCoy at Piedmont Reproductive Endocrinology Group?
Dr Mccoy would talk to me like I was his only patient. Even when he would run late for another appt he still took his time with me.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The weakness of the practice is the amount of money they charge to do a cycle of ivf. And do not give a refund but up to 1000 dollars. Always ask questions at your first consult visit. I really enjoyed my nurse Lynne. She was incredible
Describe the costs associated with your care under Travis McCoy at Piedmont Reproductive Endocrinology Group.
Over 20 000 dollars for 1 cycle of ivf
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Provided conflicting information
Describe the specific things that went wrong at Piedmont Reproductive Endocrinology Group.
Just misunderstanding of ivf cost
NPS
9
Doctor
Travis McCoy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
8
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2018, Successful
NPS
9
NPS
10
Age 33
2 IUI
Unexplained
Latinx
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. John Payne] is Knowledgeable, has great communication skills, and is compassionate. Listens to your concerns. His professionalism and bedside manner is excellent. I would strongly recommend my friends who struggle with infertility to see him.... Letrozole 2.5 mg and Ovidrel injection. Underwent two IUI cycles. Negative pregnancy.... My doctor is incredibly knowledgeable and treated me with compassion.
This clinic [Piedmont Reproductive Endo Group- Spartanburg] is very punctual and return your calls almost immediately. Very courteous and compassionate. I have nothing negative to say. I’m so happy I’m one Dr Payne patients. Hoping to get my big positive soon.... Letrozole 2.5 mg and Ovidrel injection. Underwent two IUI cycles. Negative pregnancy.... My doctor is incredibly knowledgeable and treated me with compassion.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He is Knowledgeable, has great communication skills, and is compassionate. Listens to your concerns. His professionalism and bedside manner is excellent. I would strongly recommend my friends who struggle with infertility to see him.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Definitely go see Dr Payne. He’s fantastic !
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
My doctor is incredibly knowledgeable and treated me with compassion.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Letrozole 2.5 mg and Ovidrel injection. Underwent two IUI cycles. Negative pregnancy.
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
answered all my questions and concerns promptly.
Describe your experience with Piedmont Reproductive Endocrinology Group.
This clinic is very punctual and return your calls almost immediately. Very courteous and compassionate. I have nothing negative to say. I’m so happy I’m one Dr Payne patients. Hoping to get my big positive soon.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
It’s been expensive but I’m well aware of that
NPS
9
Doctor
John Payne
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5

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