Reproductive Biology Associates - Atlanta (Prelude Network Clinic)

8 doctors work here

Rated 8.8
Strongly recommend: 69%Neutral: 21%Don't recommend: 10%8.8
69% strongly recommend
173 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.9
7.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,068
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 5 offices

Brasselton
1241 Friendship Rd, Suite 110
Brasselton, GA 30517
Cumming
1800 Northside Forsyth Drive, suite 300
Cumming, GA 30041
Pathways Fertility - Atlanta (Prelude Network clinic)
371 East Paces Ferry Road Suite 400
Atlanta, GA 30305
Piedmont Hospital
35 Collier Rd, Suite 160
Atlanta, GA 30309
Sandy Springs (main office)
1100 Johnson Ferry Road NE, Suite 200
Atlanta, GA 30342
Show 3 more

173 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2023, Successful
NPS
9
NPS
9
Age 34 - 37
4 IUI
1 IVF
Donor Sperm
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I found Dr. Straub to be very smart and able to explain my options effectively...remembered my circumstances and that I was undergoing treatment without a partner...a little bit blunt and to the point, but not to the point of being rude...first IVF cycle and transfer were successful...only recommended a single embryo transfer to me and never even brought up multiples...
The Cumming [of RBA] office is pretty quick with wait times and appointments...office seems to always be a little backed up...Communication is best when messaging through the app; I almost always hear back in less than an hour, sometimes right away. I had trouble getting my bloodwork results back from my diagnostic testing a couple months ago. It wasn't automatically sent from the lab for some reason, but they also didn't follow up to request it until I asked. They're all very friendly and compassionate people.
How was your experience with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
I found Dr. Straub to be very smart and able to explain my options effectively. He is a little bit blunt and to the point, but not to the point of being rude. I had four failed IUIs before moving on to IVF, three of which were natural/unmedicated, and I wish that I had a better understanding of the reasons to choose a medicated cycle beforehand. To Dr. Straub's credit, he did explain what was involved with each, but I didn't fully comprehend the differences that monitoring timing and using a trigger shot could make. My first IVF cycle and transfer were successful, and I have gone back to him for my second transfer for baby #2.
What's one piece of advice would you give a prospective patient of Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Don't be afraid to ask him questions. He may seem a little short at times, but I promise he welcomes questions and likes to answer them for you.
During treatment, were you treated like a number or a human with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
I felt super comfortable with Dr. Straub and his team. He remembered my circumstances and that I was undergoing treatment without a partner, and the nurses remembered my name and my preference to have my bloodwork drawn by a particular person.
Describe the protocols Robert Straub used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
My one medicated IUI cycle was using clomid and a trigger shot. Then I moved to IVF and started with birth control pills before beginning injections of Follistim. I can't remember the exact amount, but I do recall that Dr. Straub said that it was on the upper end of the spectrum. He said that I "responded modestly" to the medication. I had 18 follicles at baseline, 12 follicles grew, 9 eggs retrieved, 8 were mature, 7 fertilized with ICSI, 3 grew to blasts, and all 3 were PGT normal. My first FET was successful with my son. For the FET, I was on Lupron injections for approximately 4 weeks before starting Estrogen patches, and then PIO injections a few days before transfer. I am repeating the same transfer protocol beginning the end of Oct to try for baby #2 in mid Dec.
Describe your experience with the nursing staff at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Communication is best when messaging through the app; I almost always hear back in less than an hour, sometimes right away. I had trouble getting my bloodwork results back from my diagnostic testing a couple months ago. It wasn't automatically sent from the lab for some reason, but they also didn't follow up to request it until I asked. They're all very friendly and compassionate people.
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
The Cumming office is pretty quick with wait times and appointments, but I try to avoid going to the main office in Sandy Springs unless I have to. That office seems to always be a little backed up and have a wait. I totally understand that egg retrieval procedures are prioritized over all else since they are so time sensitive, but the waits aren't fun, especially when you've been asked to come with a full bladder.
Describe your experience with your monitoring appointments at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Since I was going to the office close to me and not the main location, they were super flexible with scheduling. They just required it be before the lab pickup so that they could get the bloodwork results back in time.
Describe the costs associated with your care under Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
I believe that an IUI was ~$400, egg retrieval cycle was ~$14,000, and I just paid for an FET cycle, so that was $4,600.
Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Dr. Straub only recommended a single embryo transfer to me and never even brought up multiples
9
Doctor
Robert Straub
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
9
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Cumming
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 32 - 34
1 IVF
1 Embryo Freezing
PCOS
Tubal Blockage
Black or African-American
Income $200K - $499K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Robert Straub] was warm, funny, yet serious when needed to be. He was very honest about our options and told us at each step of the way what to expect....I felt taken care of each step of the way. All of my questioned were answered...We used a traditional IVF with ICSI. My protocol included Gonal F and Ganirelix. We had a very successful cycle resulting in 19 eggs and in the end we ended up with 7 healthy embryos...I was prepared to travel from Atlanta to NYC back to my regular doctor until I met Dr. Straub.
The nursing team [at RBA] was just as informed as Dr. Straub's team. They were pleasant and always available...We paid for about $15,000 up front because our insurance did not cover anything and then another $3500 in medications...Strengths-knowledgeable, friendly, and warm. Evidence based and have gotten proven results. Weaknesses- they sometimes had a bit of a wait in the waiting room area. RBA is convenient because they have locations all across Atlanta which made it easy for to me pick the best location. During my time at RBAI was introduced to three different doctor who did performed a variety treatments on me. All doctors were knowledgeable.
How was your experience with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
I was very pleased with Dr. Straub and the nursing team at RBA. I felt taken care of each step of the way. All of my questioned were answered and they were always available. I was very nervous and unaware of what to expect and they went above and beyond to make me feel comfortable.
What's one piece of advice would you give a prospective patient of Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
It's okay to not know. Go in and have your questions ready to be answered.
During treatment, were you treated like a number or a human with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Dr. Straub was personally referred to me by my previous doctor in NYC (Dr. Kligman). I was prepared to travel from Atlanta to NYC back to my regular doctor until I met Dr. Straub. He was warm, funny, yet serious when needed to be. He was very honest about our options and told us at each step of the way what to expect.
Describe the protocols Robert Straub used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
We used a traditional IVF with ICSI. My protocol included Gonal F and Ganirelix. We had a very successful cycle resulting in 19 eggs and in the end we ended up with 7 healthy embryos.
Describe your experience with the nursing staff at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
The nursing team was just as informed as Dr. Straub's team. They were pleasant and always available.
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Strengths-knowledgeable, friendly, and warm. Evidence based and have gotten proven results. Weaknesses- they sometimes had a bit of a wait in the waiting room area. RBA is convenient because they have locations all across Atlanta which made it easy for to me pick the best location. During my time at RBAI was introduced to three different doctor who did performed a variety treatments on me. All doctors were knowledgeable.
Describe the costs associated with your care under Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
We paid for about $15,000 up front because our insurance did not cover anything and then another $3500 in medications
10
Doctor
Robert Straub
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Cumming
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 33 - 34
3 Fertility Medications
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Only Doc Seen
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Robert Straub] has taken the time to explain every step of the process, all our options, and providing guidance with our selected next steps. He's direct with his information and interpreting our diagnosis, but compassionate to our emotions when talking things through...Due to my diagnosis, [he] advised that IVF will give us the highest chance of success, but was open to us trying less invasive treatment first
I've interacting with several people in the nursing staff [at RBA], all have great demeanor...Only downfall is that I feel as though the records for what has been previously tested could be improved. I had to get bloodwork done a second time due to something not being tested the first time around...the clinic prefers to do a single embryo transfer...the answering machine provides clear communication that if you're calling after a specific time (I think it's after 2:00pm) that your message will be returned the next day
How was your experience with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Dr Straub has taken the time to explain every step of the process, all our options, and providing guidance with our selected next steps. He's direct with his information and interpreting our diagnosis, but compassionate to our emotions when talking things through.
What's one piece of advice would you give a prospective patient of Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Come informed: Cycle dates, dates of any procedures/GYN visits, family history.
During treatment, were you treated like a number or a human with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Dr Straub (and his team) take the time to thoroughly explain everything and answers any questions you have. We never felt rushed, or pushed through, to the the next step.
Describe the protocols Robert Straub used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
My husband and I tried 3 cycles with letrozole, unsure on the dosage. We then tried 2 cycles with a trigger shot and timed intercourse. Due to my diagnosis, Dr Straub advised that IVF will give us the highest chance of success, but was open to us trying less invasive treatment first. Both letrozole and the timed intercourse was not successful, so we're currently moving on to IVF.
Describe your experience with the nursing staff at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
I've interacting with several people in the nursing staff, all have great demeanor. Overall, it has been a great experience. Only downfall is that I feel as though the records for what has been previously tested could be improved. I had to get bloodwork done a second time due to something not being tested the first time around.
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Right from the get-go, the answering machine provides clear communication that if you're calling after a specific time (I think it's after 2:00pm) that your message will be returned the next day. When I attempted to schedule my first consultation, I was a little frustrated with hearing that, but I quickly learned that it's a very small group of people at the Cumming location and they really do their best to get back to you ASAP. The whole fertility journey is a 'hurry up and wait' game, so what does it matter that it MAY be one extra business day before you hear from them? Kim is great (front desk)! You'll interact with her during each visit. She's encouraging, bubbly, and a wealth of information.
Describe the costs associated with your care under Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
We're currently going through treatment. I would estimate that we've currently spent ~$2000 for testing, ultrasounds, medication. We have not yet gotten to the 'expensive' part.
Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Dr Straub said the clinic prefers to do a single embryo transfer, but I cannot remember the logic nor have I done further research on my preference.
10
Doctor
Robert Straub
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Compassion
4 of 5
Adaptability
3 of 5
10
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Cumming
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
9
NPS
9
Age 29 - 31
1 IUI
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Straub is very professional and straight to the point with keeping the facts at the forefront of the conversation, but he also does a great job of bringing light and humor to the situation. ... He was very informative and was clear on the plan. I had surgery to remove a polyp in my uterus and he did a great job. He does a great job of comforting during this emotional time. ... He recommended single embryo transfer with PSG testing
Strength would be the kindness of the staff [RBA Cumming] and they make sure you get prompt responses. Weakness would be information regarding the financial aspect, which was overwhelming. Though there is not a straight path to follow, I was a little taken back at the fact that everything had to be paid up front before starting. ... $14,100 for monitoring, transfer and PSG testing. This does NOT include $5700 that was paid twice due to one cancelled round.
How was your experience with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
He was very straight to the point and helped us make the most realistic decision that would best fit what we were wanting to achieve. He was very informative and was clear on the plan. I had surgery to remove a polyp in my uterus and he did a great job. He does a great job of comforting during this emotional time.
What's one piece of advice would you give a prospective patient of Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Bring a note pad to write info discussed down because he tends to talk fast.
During treatment, were you treated like a number or a human with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Dr. Straub is very professional and straight to the point with keeping the facts at the forefront of the conversation, but he also does a great job of bringing light and humor to the situation.
Describe the protocols Robert Straub used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
We first tried IUI which I started on 100mg of clomid daily and triggered with HCG on day 12 and underwent IUI 36 hours later. After the failed attempt, we embarked on our IVF journey. We started on a high dose of Gonal-F for my age due to my AMH being low. I started with 300units twice daily. On day 7 it was determined my ovaries were not responding and we cancelled egg retrieval. So the next protocol is called a "flare" protocol and Ill will be the max dose of Gonal -F 600units twice daily with Lupron. Have not started yet, if this doesnt work we will try max dose of other protocols
Describe your experience with your nurse at Reproductive Biology Associates - Atlanta (Prelude Network Clinic). (Assigned nurse: Amy Zimmerman)
Jennifer Cunningham and Amy Zimmerman are the two nurses assigned to me. They were very informative and communicated with me via email
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Strength would be the kindness of the staff and they make sure you get prompt responses. Weakness would be information regarding the financial aspect, which was overwhelming. Though there is not a straight path to follow, I was a little taken back at the fact that everything had to be paid up front before starting. Once starting, we had a cancelled retrieval and now we are on a waiting period for 2 more weeks with $14,000 sitting in their account.
Describe the costs associated with your care under Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
$14,100 for monitoring, transfer and PSG testing. This does NOT include $5700 that was paid twice due to one cancelled round.
Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
He recommended single embryo transfer with PSG testing
9
Doctor
Robert Straub
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Cumming
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2019, Unknown Success
NPS
6
NPS
6
Age 26
1 IUI
Anovulation
PCOS
European
Income $50K - $99K
Marketer or PR
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Straub is a very “cut-to-the-chase” type of guy. He can come off very “dry” at first. But he explains the information well and thoroughly. We are still waiting to see the results of our first treatment with him. But he and his practice seem to pay detailed attention to our care. ... My husband also liked him for his straight forward and knowledgeable personality.
The clinic [RBA - Cumming] could use some more pep in their front of house crew’s attitude. We have never been super impressed with how we are greeted or spoken to when we arrive or when we call. The clinic does have things going for it like cleanliness, multiple locations, lab on site, spacious, etc. ... $1200 self pay for an IUI cycle. $250 for consultation.
How was your experience with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Dr. Straub is very knowledgeable and explains treatment thoroughly, but can come off as dry. I can’t say I imagine him to have the best bedside manner, but I would say he’s trustworthy and takes his patient’s care seriously.
What's one piece of advice would you give a prospective patient of Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Don’t take it personally when you first meet him and he doesn’t seem thrilled to see you. Be patient and you’ll see that he draws out your entire care plan and explains your history to you. You’ll appreciate his knowledge and personality in the end.
During treatment, were you treated like a number or a human with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Dr. Straub is a very “cut-to-the-chase” type of guy. He can come off very “dry” at first. But he explains the information well and thoroughly. We are still waiting to see the results of our first treatment with him. But he and his practice seem to pay detailed attention to our care. So far, Dr. Straub has done nothing to rub us the wrong way. My husband also liked him for his straight forward and knowledgeable personality.
Describe the protocols Robert Straub used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
I had already been prescribed clomid and letrozole at my OB. But I had not yet done an HSG. And my OB didn’t think I needed metformin. The first thing Dr. Straub did was order the metformin 1500mg and HSG. It was clear. I took the metformin for a month and a half before we started a new cycle with a doubled dose of letrozole (5MG) and an IUI. We are waiting to see the results. But the actual IUI procedure was done by another doctor in the practice who was fantastic. Great experience. We feel heard and we feel this was the appropriate protocol for the moment.
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
The clinic could use some more pep in their front of house crew’s attitude. We have never been super impressed with how we are greeted or spoken to when we arrive or when we call. The clinic does have things going for it like cleanliness, multiple locations, lab on site, spacious, etc.
Describe the costs associated with your care under Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
$1200 self pay for an IUI cycle. $250 for consultation.
6
Doctor
Robert Straub
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
6
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Cumming
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017, Unknown Success
NPS
9
NPS
9
Age 32
1 Fertility Medications
Endometriosis
PCOS
Tubal Blockage
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
When I see Dr. Straub I have his undivided attention. He has my chart and is not distracted...While I did a ton of research prior to seeing Dr. Straub, my husband did not and he felt Dr. Straub did a good job of explaining our issues, potential courses of treatment, why he recommends IVF, and how it would work. Dr. Straub is visual and lays it all out on paper for you. When he feels like the conversation gets de-railed, he brought it back. I'm a structure person and he seems to be as well so that works out.
RBA's nurses are great. While they move quickly, they are very nice and will answer any questions. I feel very comfortable with the nurses...Kim in Cumming is excellent. She's totally on top of it if there's an opportunity to see Dr. Straub more quickly. The team does everything they can to not code your chart as infertility so you can use as much insurance as you can, but just double check because Dr. Straub said this then coded an appointment as IVF instead of PCOS or endometriosis which meant it wasn't covered by my insurance. Best to always double check.
How was your experience with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
After 18 months with my OB including PCOS, 5 negative cycles with Femara, and a laparoscopy to remove severe endometriosis, I finally saw Dr. Straub. He was no nonsense which I appreciated. He outlined why IUIs would not work for us and we're on the same page to move forward with IVF. I thought it was great that he recognized we should pursue frozen transfers. I've felt comfortable asking direct questions and getting a clear answer. While I did a ton of research prior to seeing Dr. Straub, my husband did not and he felt Dr. Straub did a good job of explaining our issues, potential courses of treatment, why he recommends IVF, and how it would work. Dr. Straub is visual and lays it all out on paper for you. When he feels like the conversation gets de-railed, he brought it back. I'm a structure person and he seems to be as well so that works out.
What's one piece of advice would you give a prospective patient of Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Know your health history. Ask direct questions. While the process can be very emotional, go in to appointments with the goal of answers and plans.
During treatment, were you treated like a number or a human with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
When I see Dr. Straub I have his undivided attention. He has my chart and is not distracted.
Describe your experience with the nursing staff at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
RBA's nurses are great. While they move quickly, they are very nice and will answer any questions. I feel very comfortable with the nurses.
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Kim in Cumming is excellent. She's totally on top of it if there's an opportunity to see Dr. Straub more quickly. The team does everything they can to not code your chart as infertility so you can use as much insurance as you can, but just double check because Dr. Straub said this then coded an appointment as IVF instead of PCOS or endometriosis which meant it wasn't covered by my insurance. Best to always double check.
Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Dr. Straub was very clear to recommend a single embryo transfer for my age and first IVF cycle.
9
Doctor
Robert Straub
NPS
Humanity
5 of 5
Communication
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
9
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Cumming
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2009 - 2015, Successful
NPS
10
NPS
10
Age 25 - 31
2 IVF
1 Egg Freezing
2 Embryo Freezing
Tubal Blockage
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Robert Straub] takes time to really make sure you understand everything he is going over. He has a habit of drawing pictures to help demonstrate exactly what he is talking about. When I experienced a ruptured ectopic pregnancy he gave me his personal cell phone number and fought with the ER staff on my behalf to make sure I had the best possible care and in order to have me transferred to a hospital that he worked with.
RBA is an amazing clinic. They are great at responding to questions and getting things moving once you're ready to start a cycle. I received the best care from all the staff there. I've since moved away from the Atlanta area but I will travel back there when we are ready to conceive again.... The nursing staff that works with Dr. Straub is amazing! They even took time to call me a few weeks after my ruptured ectopic pregnancy just to check on me and see if I was doing okay.
How was your experience with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
I have a long history with Dr. Straub and from the very beginning I have had an amazing experience with him. He takes time to really make sure you understand everything he is going over. He has a habit of drawing pictures to help demonstrate exactly what he is talking about. When I experienced a ruptured ectopic pregnancy he gave me his personal cell phone number and fought with the ER staff on my behalf to make sure I had the best possible care and in order to have me transferred to a hospital that he worked with. I cannot say enough good things about Dr. Straub.
What's one piece of advice would you give a prospective patient of Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Bring your questions. He has no trouble answering them, no matter how crazy they might be. He actually asked me one time what other crazy wives tales are going around in the infertility community.
During treatment, were you treated like a number or a human with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Dr Straub has amazing bedside manner. I always felt as if I were his number 1 priority when I was seeing him. He never treated me like I was just a number or just a paycheck, he really cared about me and about the outcome of our treatment.
Describe the protocols Robert Straub used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
I do not remember all the specifics in protocol.
Describe your experience with your nurse at Reproductive Biology Associates - Atlanta (Prelude Network Clinic). (Assigned nurse: Shelly, then Amy)
The nursing staff that works with Dr. Straub is amazing! They even took time to call me a few weeks after my ruptured ectopic pregnancy just to check on me and see if I was doing okay.
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
RBA is an amazing clinic. They are great at responding to questions and getting things moving once you're ready to start a cycle. I received the best care from all the staff there. I've since moved away from the Atlanta area but I will travel back there when we are ready to conceive again.
Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
As a young, otherwise healthy woman, Dr. Straub was conservative with the amount of embryos he wanted to transfer. He always suggested one but allowed my husband and I to make the final decision on whether or not we wanted to transfer 1 or 2. Both of my kids were conceived from a single embryo transfer.
10
Doctor
Robert Straub
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Cumming
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
8
NPS
8
Age 32 - 33
3 Fertility Medications
PCOS
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Successful
Dr Straub is direct and open about his plans for you...He was warm but to the point. He didn’t waste my time or my money...I didn’t see Dr Straub as much as I saw his nurse and nurse practitioner...He believes I doing all baseline testing then coming up with a personalized plan. We started with clomid as I have PCOS. We did 2 cycles of monitored clomid, I had an ectopic then we moved on to femara. I am currently pregnant from my femara cycle.
There has been turnover [at RBA- Cumming]] since I became pregnant. While I was there I saw his nurse practitioner mostly and she was wonderful...Around $1000 per clomid/femara cycle including a trigger shot...Great communication, great office staff- very sensitive...They have plenty of cost effective options to try. The clinic experienced turn over in my last cycle so that was upsetting but the communication was still there...
How was your experience with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
I didn’t see Dr Straub as much as I saw his nurse and nurse practitioner. The office always answered my calls and called me back in a timely manner. I did experience an ectopic pregnancy while under his care and his office was very sensitive about the situation. I loved the ultrasound tech, she always made me feel relaxed.
What's one piece of advice would you give a prospective patient of Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Do not hesitate to make an appointment and get started. Wish I had started sooner. 2/3 cycles ended up with a positive pregnancy test.
During treatment, were you treated like a number or a human with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
He was warm but to the point. He didn’t waste my time or my money.
Describe the protocols Robert Straub used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
He believes I doing all baseline testing then coming up with a personalized plan. We started with clomid as I have PCOS. We did 2 cycles of monitored clomid, I had an ectopic then we moved on to femara. I am currently pregnant from my femara cycle.
Describe your experience with the nursing staff at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
There has been turnover since I became pregnant. While I was there I saw his nurse practitioner mostly and she was wonderful.
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Great communication, great office staff- very sensitive. Dr Straub is direct and open about his plans for you. They have plenty of cost effective options to try. The clinic experienced turn over in my last cycle so that was upsetting but the communication was still there.
Describe the costs associated with your care under Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Around $1000 per clomid/femara cycle including a trigger shot.
8
Doctor
Robert Straub
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Cumming
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Unknown Success
NPS
9
NPS
10
Age 39 - 40
Poor Egg Quality
European
Native American
Income $50K - $99K
1st of 2 Docs
4 IUI With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Straub] seemed to care about our struggles and answered all questions honestly... He was very direct and explained every option and the rates at which each option would work. He gave us 3 different options and told us which one would work best if we wanted to conceive. He advised us to see a counselor as well to make sure we were on the correct path.... If you want a doctor who is blunt ans direct and will not sugar coat anything he is the guy.
The clinic [RBA - Cumming] is very organized which is a great quality and that helps make this less stressful for the patient. I liked how they give you a folder and tell you what you and your spouse must do to move on to treatment. They answer your emails promptly.... They were very caring and explained all testing and treatments and gave us a checklist that needed to be completed before moving on to IVF.... Our estimate is around $25,000-$30,000
How was your experience with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
He was very direct and explained every option and the rates at which each option would work. He gave us 3 different options and told us which one would work best if we wanted to conceive. He advised us to see a counselor as well to make sure we were on the correct path.
What's one piece of advice would you give a prospective patient of Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
If you want a doctor who is blunt ans direct and will not sugar coat anything he is the guy.
During treatment, were you treated like a number or a human with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
He seemed to care about our struggles and answered all questions honestly and he is very direct.
Describe the protocols Robert Straub used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
We have not started IVF with donar eggs yet.
Describe your experience with your nurse at Reproductive Biology Associates - Atlanta (Prelude Network Clinic). (Assigned nurse: Jennifer Cunningham)
They were very caring and explained all testing and treatments and gave us a checklist that needed to be completed before moving on to IVF.
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
The clinic is very organized which is a great quality and that helps make this less stressful for the patient. I liked how they give you a folder and tell you what you and your spouse must do to move on to treatment. They answer your emails promptly.
Describe the costs associated with your care under Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Our estimate is around $25,000-$30,000
Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
N/A
9
Doctor
Robert Straub
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Cumming
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
2016, Successful
NPS
10
NPS
10
Age 34
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Income $0 - $49K
Only Doc Seen
IVF With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
As a patient I felt comfortable talking with him [Dr. Robert Straub] about everything, he was very knowledgeable and didn't try to make us spend unnecessary money. He's very up front and honest about everything. Great bedside manner...He was very honest with us about everything including how this may not work the 1st time...Nursing staff [at RBA] was amazing and knowledgeable
As a patient I felt comfortable talking with him [Dr. Robert Straub] about everything, he was very knowledgeable and didn't try to make us spend unnecessary money. He's very up front and honest about everything. Great bedside manner...He was very honest with us about everything including how this may not work the 1st time...Nursing staff [at RBA] was amazing and knowledgeable
How was your experience with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
As a patient I felt comfortable talking with him about everything, he was very knowledgeable and didn't try to make us spend unnecessary money. He's very up front and honest about everything. Great bedside manner.
What's one piece of advice would you give a prospective patient of Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Be honest about health history
During treatment, were you treated like a number or a human with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
He was very honest with us about everything including how this may not work the 1st time.
Describe the protocols Robert Straub used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
It was an insane amount of medications, and shots,lupron, baby aspirin, estrogen, progesterone.
Describe your experience with your nurse at Reproductive Biology Associates - Atlanta (Prelude Network Clinic). (Assigned nurse: Karen )
Nursing staff was amazing and knowledgeable
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
The clinic was very clean and organized
Describe the costs associated with your care under Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
It was somewhere around 4thousand
Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
He thought I was young enough to just transfer one and he was right
10
Doctor
Robert Straub
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Cumming
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
5
Age 25 - 26
Male Factor
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
We had an initial appointment where he [Dr. Straub] explained thoroughly what can cause infertility and the course of actions that can come from it. I went through bloodwork and an HSG test to make sure my tubes etc. we’re not blocked...He wasn’t outwardly expressing that he was empathetic, but he also wasn’t showing that he had no empathy, he just acts more professional to fix the issue.
$100-250 range for consultations. A few hundred for HSG testing...They [RBA staff] are the absolute worst communicators and make everything extremely difficult because they never contact you on test results or next steps. If you do not call them to follow up, they simply won’t. It’s all up to the patient to coordinate the next steps and try to get any answers, which is very frustrating...
How was your experience with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
He was very good at explaining things. Very nice doctor and straightforward without being harsh. We liked how he drew things out to explain and answered all our questions. He wasn’t outwardly expressing that he was empathetic, but he also wasn’t showing that he had no empathy, he just acts more professional to fix the issue.
What's one piece of advice would you give a prospective patient of Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Don’t be afraid to ask questions, he will answer and explain well if you are confused or need more information.
During treatment, were you treated like a number or a human with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
He was personable and straightforward while not harsh.
Describe the protocols Robert Straub used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
We had an initial appointment where he explained thoroughly what can cause infertility and the course of actions that can come from it. I went through bloodwork and an HSG test to make sure my tubes etc. we’re not blocked. My husband went through several sperm tests as well as bloodwork. He came back low each time, low enough that IUI seamed to not be favorable. He was recommended to a urologist to try to get an answer on why his sperm results were not ideal and try to fix the issue to try IUI.
Describe your experience with the nursing staff at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Did not have much interaction, they were always so quick to be in and out.
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
They are the absolute worst communicators and make everything extremely difficult because they never contact you on test results or next steps. If you do not call them to follow up, they simply won’t. It’s all up to the patient to coordinate the next steps and try to get any answers, which is very frustrating.
Describe the costs associated with your care under Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
I don’t remember exactly, but $100-250 range for consultations. A few hundred for HSG testing.
Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
No
What specific things went wrong at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Same answer as before- They are the absolute worst communicators and make everything extremely difficult because they never contact you on test results or next steps. If you do not call them to follow up, they simply won’t. It’s all up to the patient to coordinate the next steps and try to get any answers, which is very frustrating.
8
Doctor
Robert Straub
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
5
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Cumming
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Unknown Success
NPS
8
NPS
8
Age 35 - 36
3 IUI
Male Factor
European
Income $200K - $499K
Professor
1st of 4 Docs
Neutral
Neutral
Success w/ Doc Too early to know
I felt like Dr. Straub was very open and upfront regarding our testing results and options available to us. As we moved through different treatment options, we were able to meet with Dr. Straub for guidance...Be prepared for a very upfront approach to treatment options and probabilities, but this was very helpful for me and my husband...During IUI process, I felt like I was a part of a protocol at times
[RBA] Strengths: Good scheduling availability and knowledge of process Weaknesses: Felt very busy at times and impersonal but this may be from my own expectations I recommend seeking out additional support (i.e. friend who has been through this process) in additional to clinical support...Nursing staff was very sweet and responsive; however, at times I felt I had to remind them of my treatment plan or specifics to my care.
How was your experience with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
I felt like Dr. Straub was very open and upfront regarding our testing results and options available to us. As we moved through different treatment options, we were able to meet with Dr. Straub for guidance.
What's one piece of advice would you give a prospective patient of Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Be prepared for a very upfront approach to treatment options and probabilities, but this was very helpful for me and my husband.
During treatment, were you treated like a number or a human with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
During IUI process, I felt like I was a part of a protocol at times, but the office staff including nurses were very helpful.
Describe your experience with the nursing staff at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Nursing staff was very sweet and responsive; however, at times I felt I had to remind them of my treatment plan or specifics to my care.
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Strengths: Good scheduling availability and knowledge of process Weaknesses: Felt very busy at times and impersonal but this may be from my own expectations I recommend seeking out additional support (i.e. friend who has been through this process) in additional to clinical support.
8
Doctor
Robert Straub
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Cumming
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
NPS
3
NPS
5
Age 35 - 37
1 IVF
Male Factor
European
Income $100K - $199K
Teacher
1st of 2 Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Successful
He [Dr. Robert Straub] is a very hard man to work with. Not a lot of compassion, but he did do good work with my first IVF cycle. When I lost the baby the 2nd cycle…he never even called. I’m 42,000 in debt and he never even called...It was very hard to feel like a human and not a number with him...I did IVF twice. So happy I have one child! Grateful for that
It was very hard to feel like a human and not a number with him and with RBA. I lost my second baby, had to have emergency surgery in ER and he [Dr. Robert Straub] NEVER called. Was awful. Grateful for my son but man it was hard working with RBA...The nurses were way better then doctor...Nurses and staff are nice but you can’t help feeling like a number. Ask a lot of questions and don’t feel bad.
How was your experience with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
He is a very hard man to work with. Not a lot of compassion, but he did do good work with my first IVF cycle. When I lost the baby the 2nd cycle…he never even called. I’m 42,000 in debt and he never even called.
What's one piece of advice would you give a prospective patient of Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
It’s really really hard. Call someone who has worked with him before.
During treatment, were you treated like a number or a human with Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
It was very hard to feel like a human and not a number with him and with RBA. I lost my second baby, had to have emergency surgery in ER and he NEVER called. Was awful. Grateful for my son but man it was hard working with RBA.
Describe the protocols Robert Straub used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
I did IVF twice. So happy I have one child! Grateful for that….but was RBA a great experience….no.
Describe your experience with the nursing staff at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
The nurses were way better then doctor
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Call someone who has done it before and worked with RBA. It’s really challenging. It also takes a long time so start now. Nurses and staff are nice but you can’t help feeling like a number. Ask a lot of questions and don’t feel bad.
Describe the costs associated with your care under Robert Straub at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
$50,000
Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
I wish I would have done 2 embryo transfer.
3
Doctor
Robert Straub
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
4 of 5
5
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Cumming
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2019, Successful
NPS
10
NPS
10
Age 35
1 IVF
Diminished Ovarian Reserve
Male Factor
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Toledo has been great to work with so far. I was so sad my original doctor left the office but he picked up right where she left off and it means alot . He was very direct but still warm with some very hard conversations... I was dealing with a number of issues ‘male fertility, low egg reserve , uterine fiboriids, blocked fallapian tubes and a uterine polyp. I used lupon and gonal for 14 days and then did an egg retervial . We were able to get 9 eggs. I had 5 embryos , two survived and I opted to do genetic testing. We ended up with one healthy embryo and I am waiting to do a polyp removal then transfer
They [the staff at RBA-Cumming] are very experenced and kind . its busy but they get to everyone . I had tons of questions and the made it a point to email or call back very quickly ! I am a little concerned as to why a few of the doctors left but I guess... The staff was so warm and Dr Toledo was kind... I was dealing with a number of issues ‘male fertility, low egg reserve , uterine fiboriids, blocked fallapian tubes and a uterine polyp. I used lupon and gonal for 14 days and then did an egg retervial . We were able to get 9 eggs. I had 5 embryos , two survived and I opted to do genetic testing. We ended up with one healthy embryo and I am waiting to do a polyp removal then transfer
How was your experience with Andrew Toledo at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Dr Toledo has been great to work with so far. I was so sad my original doctor left the office but he picked up right where she left off and it means alot . He was very direct but still warm with some very hard conversations
What's one piece of advice would you give a prospective patient of Andrew Toledo at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
You are in good hands
During treatment, were you treated like a number or a human with Andrew Toledo at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
The staff was so warm and Dr Toledo was kind
Describe the protocols Andrew Toledo used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
I was dealing with a number of issues ‘male fertility, low egg reserve , uterine fiboriids, blocked fallapian tubes and a uterine polyp. I used lupon and gonal for 14 days and then did an egg retervial . We were able to get 9 eggs. I had 5 embryos , two survived and I opted to do genetic testing. We ended up with one healthy embryo and I am waiting to do a polyp removal then transfer
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
They are very experenced and kind . its busy but they get to everyone . I had tons of questions and the made it a point to email or call back very quickly ! I am a little concerned as to why a few of the doctors left but I guess
10
Doctor
Andrew Toledo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Cumming
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
8
Age 37
Male Factor
Tubal Blockage
Black or African-American
Income $50K - $99K
Lawyer
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Massey saw my husband & I for an IVF Consultation. He connected with my husband & I with some interpersonal conversation that made us feel comfortable...[he]strongly recommended transferring only one embryo in my case, as my issue is tubal blockage...He did a good job of explaining the types of tests that would needed in order to proceed with the process. He did a good job of explaining what the process of IVF would entail...
[nurse of Pathways Fertility] She did a good job of explaining all the administrative paperwork & procedures...The clinic was well run, clean, and had a calming energy to it...his cost to perform the IVF procedure is somewhere around $995. That does not include, of course, anesthesia & the meds, those are relatively affordable as well at around $450 & $3000-$5000 respectively. There are separate lab fees depending on what types of lab tests are ordered. All in all, it’s possible for the bill to total close to $15,000 for the entire procedure.
How was your experience with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Dr. Massey saw my husband & I for an IVF Consultation. He connected with my husband & I with some interpersonal conversation that made us feel comfortable. He did a good job of explaining the types of tests that would needed in order to proceed with the process. He did a good job of explaining what the process of IVF would entail. My husband & I are not into pharmaceuticals & strong fertility medication, so I wanted to work with Dr. Massey I’m adjusting the doses of medicine to make it more of a mini-IVF procedure. He was open to the idea and explained that the final protocol would be dependent on the testing results. I was clear that we had to take some tests before we would know how to proceed, but I wasn’t sure about what to expect after the test results came in. Overall, I was pleased with the level of knowledge & experience Dr. Massey has & was confident that he was open to “co-piloting” the procedure with my husband & I.
What's one piece of advice would you give a prospective patient of Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
I would say, explain to Dr. Massey what you want, what your concerns are, what you are hoping for, lay it all out on the table & then be open to his feedback, advise & suggestions because he is very knowledgeable & willing to work with his patients.
During treatment, were you treated like a number or a human with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Dr. Massey is a pleasant person to interact with. He definitely made my husband & I feel welcomed & comfortable. It also felt like he cared about helping us bring our children into the world.
Describe the protocols Joe Massey used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
We only had a consultation & testing to determine the best protocol.
Describe your experience with your nurse at Reproductive Biology Associates - Atlanta (Prelude Network Clinic). (Assigned nurse: Cecilia Ortega)
Cecilia was very helpful & prompt with her responses. She did a good job of explaining all the administrative paperwork & procedures.
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
The clinic was well run, clean, and had a calming energy to it. I only went in for a consultation, lab work & a return consultation to go over the lab results, so beyond that, I don’t have a whole lot of insight.
Describe the costs associated with your care under Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Dr. Massey’s prices are some of the most affordable in Atlanta. I believe his cost to perform the IVF procedure is somewhere around $995. That does not include, of course, anesthesia & the meds, those are relatively affordable as well at around $450 & $3000-$5000 respectively. There are separate lab fees depending on what types of lab tests are ordered. All in all, it’s possible for the bill to total close to $15,000 for the entire procedure.
Describe Joe Massey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Dr. Massey strongly recommended transferring only one embryo in my case, as my issue is tubal blockage. He felt that a multiple embryo transfer would almost certainly result in twins & all the potential risks that come with a multiples pregnancy. I totally agreed with his assessment.
8
Doctor
Joe Massey
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Pathways Fertility - Atlanta (Prelude Network clinic)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 38
Donor Eggs
Immunological
Latinx
Income $200K - $499K
Sales Representative
1st of 2 Docs
IVF With Other Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Massey was always so confident about going against all the odds we’ve had in our way to build our family. I will never forget his words: “ok, aint gonna be easy BUT we are gonna make it happen” those words were music to our ears.... We cant put into words how thankful we are to Dr. Massey and his team at Servy & Massey Institute for all they have done for us to make our dreams of parenthood come true. Since the moment we walked in and we had our first appointment we were like: Yes!!
Servy & Massey Institute is not this masive practice where people wont ever recognize you let alone remember you and your problems. We knew in our hearts a place like that was not the right fit for us. Infertility is a very personal journey and we felt right at home at Servy Massey Fertility Clinic because we were surrounded by people that really cared about us.... Get the phone number they have for text messages only at the front desk. This is the best way to reach out for urgent communication and rapidly responses when needed.
How was your experience with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
We cant put into words how thankful we are to Dr. Massey and his team at Servy & Massey Institute for all they have done for us to make our dreams of parenthood come true. Since the moment we walked in and we had our first appointment we were like: Yes!! Thank God, after all these years we finally found our doctor. Servy & Massey Institute is not this masive practice where people wont ever recognize you let alone remember you and your problems. We knew in our hearts a place like that was not the right fit for us. Infertility is a very personal journey and we felt right at home at Servy Massey Fertility Clinic because we were surrounded by people that really cared about us. CARE is something you will find here but also HOPE. Dr Massey was always so confident about going against all the odds we’ve had in our way to build our family. I will never forget his words: “ok, aint gonna be easy BUT we are gonna make it happen” those words were music to our ears. Infertility sucks (we all know that!) and certainly theres nothing else you want to hear than there's hope and there's always a way to make it happen... sure thing Dr Massey was our hope to believe in and the light at the end of the tunnel to look for...and that LIGHT is one that we will ALWAYS, ALWAYS be thankful for... THANK YOU from the bottom of our hearts to our beloved Dr. Massey, my sweet Dawn and Cecy, Ingrid and all the team at Servy & Massey.
What's one piece of advice would you give a prospective patient of Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Get the phone number they have for text messages only at the front desk. This is the best way to reach out for urgent communication and rapidly responses when needed.
During treatment, were you treated like a number or a human with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Servy & Massey Institute is not this masive practice where people wont ever recognize you let alone remember you and your problems. We knew in our hearts a place like that was not the right fit for us. Infertility is a very personal journey and we felt right at home at Servy Massey Fertility Clinic because we were surrounded by people that really cared about us. CARE is something you will find here but also HOPE. Dr Massey was always so confident about going against all the odds we’ve had in our way to build our family. I will never forget his words: “ok, aint gonna be easy BUT we are gonna make it happen”
Describe the protocols Joe Massey used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
IVF - Frozen 5 days ET
Describe your experience with your nurse at Reproductive Biology Associates - Atlanta (Prelude Network Clinic). (Assigned nurse: Dawn)
Best of the best! Dawn is one of a kind and you will feel at easy with her all the time!
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Servy & Massey Institute is not this masive practice where people wont ever recognize you let alone remember you and your problems. We knew in our hearts a place like that was not the right fit for us. Infertility is a very personal journey and we felt right at home at Servy Massey Fertility Clinic because we were surrounded by people that really cared about us. CARE is something you will find here but also HOPE. Dr Massey was always so confident about going against all the odds we’ve had in our way to build our family. I will never forget his words: “ok, aint gonna be easy BUT we are gonna make it happen” those words were music to our ears. Infertility sucks (we all know that!) and certainly theres nothing else you want to hear than there's hope and there's always a way to make it happen... sure thing Dr Massey was our hope to believe in and the light at the end of the tunnel to look for...and that LIGHT is one that we will ALWAYS, ALWAYS be thankful for... THANK YOU from the bottom of our hearts to our beloved Dr. Massey, my sweet Dawn and Cecy, Ingrid and all the team at Servy & Massey.
Describe the costs associated with your care under Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Our treatment was expensive and we knew it was going to be. However price was similar to RBA
Describe Joe Massey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Single embryo transfer
10
Doctor
Joe Massey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Pathways Fertility - Atlanta (Prelude Network clinic)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
9
Age 32
PCOS
Recurrent Pregnancy Loss
Income $50K - $99K
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Massey and his team made me and my husband feel really comfortable.... Dr. Massey is a great doctor. He is very knowledgeable on IVF and the processes.... In all of our experiences so far, the only thing seemingly negative I would say is that he doesn't go into a whole lot of detail until you ask the questions.... He really cares to do everything he can to make our dreams of having a family come true. He walked us through all the steps we are having to take before we start all the medications and IVF procedure.
Overall the clinic [Servy Massey] is great. The doctor, nurses and staff are all friendly and helpful. The only weakness I can say is that trying to call their office is almost impossible. The receptionist doesn't answer the phone often and you are pretty much always sent to a voicemail. If the phones weren't an issue, I would say they have nothing but strengths.... Initial consultation was $250. Depending on insurance certain ultrasounds/testing was covered. $8,810 is the cost of IVF with a 6 month embryo freeze.
How was your experience with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Dr. Massey is a great doctor. He is very knowledgeable on IVF and the processes. He has been doing this for a long time and seems to have dealt with a lot of different issues and scenarios. He was one of the founders of RBA in Atlanta (one of the biggest fertility clinics in GA). He left to open this practice with Dr. Servy to make it more possible for everyone to have a family at a lower cost. Although it is still quite expensive, we are glad we chose Dr. Massey and his team. We are still in the process of doing everything, so I will have more to add later. In all of our experiences so far, the only thing seemingly negative I would say is that he doesn't go into a whole lot of detail until you ask the questions. Luckily my husband and I are quite the "question askers".
What's one piece of advice would you give a prospective patient of Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
I definitely think you should meet with him and pay the money for the first consultation. We saw another doctor before Dr. Massey and with it being a much bigger clinic, I felt more like a number. I think it's great to see several doctors and get multiple opinions before deciding on "the one". We had friends that highly recommended him after being unsuccessful at another clinic. He is highly knowledgeable since he has been in the business for so long and that's one of the best things for me to know.
During treatment, were you treated like a number or a human with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Dr. Massey and his team made me and my husband feel really comfortable. We are currently in the process of starting IVF. Dawn (our nurse) has gone above and beyond to fit in me into schedules last minute for ultrasounds. They understand that the entire process is costly and gave me several medication options on where to buy from. Dr. Massey started this practice to help anyone that wanted to have a baby, at a more affordable cost. He really cares to do everything he can to make our dreams of having a family come true. He walked us through all the steps we are having to take before we start all the medications and IVF procedure. He and his entire staff answer all questions and concerns. He gives his honest feedback on what needs to be done and the expectations we should have.
Describe the protocols Joe Massey used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
Since we just started seeing Dr. Massey at the end of November I haven't done any of the treatments or medications yet. He did have me in for an ultrasound twice (once in December and again in January) to confirm that I had either a polyp or fibroids in my uterus. He told us how this could effect treatment if we started IVF before having these removed/taken care of. I am glad that he had a look twice (and only charged me once) for his benefit to make sure I had the proper diagnosis.
Describe your experience with your nurse at Reproductive Biology Associates - Atlanta (Prelude Network Clinic). (Assigned nurse: Dawn Cooke)
Our nurse, Dawn, is absolutely amazing! She is very helpful in answering all of our questions. She helped us get multiple options on where to buy our medications to help us save money where we can. She gave me all the necessary documents I needed for reading material and told me to call her with any questions or concerns. She is passionate about her job and helping us get the baby we have been hoping for.
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Overall the clinic is great. The doctor, nurses and staff are all friendly and helpful. The only weakness I can say is that trying to call their office is almost impossible. The receptionist doesn't answer the phone often and you are pretty much always sent to a voicemail. If the phones weren't an issue, I would say they have nothing but strengths.
Describe the costs associated with your care under Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Initial consultation was $250. Depending on insurance certain ultrasounds/testing was covered. $8,810 is the cost of IVF with a 6 month embryo freeze. $3,000 for genetic testing for 8 embryos, $250 for each additional embryo tested (which we have to do because of my chromosomal abnormality). $2,000 for initial medications (from overseas) more to come after egg transfer (roughly another $750). If we received medications from the U.S. it could range from $3,000 to $6,000.
Describe Joe Massey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Dr. Massey suggested that we only do a single embryo transfer. He advised that it would be healthier for me and for the baby with less complications during birth. He and the nurse did tell me that if the one embryo did not take the first go around and we had more frozen then we could do two embryos for a frozen embryo transfer (FET).
9
Doctor
Joe Massey
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Pathways Fertility - Atlanta (Prelude Network clinic)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
10
NPS
10
Age 31 - 33
1 Fertility Medications
Endometriosis
Tubal Blockage
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I would say I am a very inquisitive patient and you have to take extra a time with me because this is my first rodeo...Dr. Massey has never once been frustrated with me or passed me to another doctor for fear of how long he would have to spend with me. I honestly appreciate that...He is always honest with us, he takes his time and treats you like you actually matter...On one occasion during a procedure I fainted... In this particular case I was loved on and given time to recooperate before we continued, the process explained repeatedly and also given more pain medication instead of being told to just deal with it.
They [the nurses at Servy Massey Fertility Institute] should communicate more. One nurse looked in my chart and gave me the correct information while on a separate call that one did not and just assumed she knew what was next for me without listening to me. It was resolved at my appointment but the initial shock frustrated me...Some of the clinical staff are a little harsh and they need to remember that in this business compassion is what’s needed most.
How was your experience with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Dr. Massey is described in my eyes as hope. We have been to one other doctor at another clinic and were basically told that my husband was perfect and I was the issue. I cried for two days and felt like the lowest person on earth. The one thing that your body is suppose to do as a woman I’m not doing at all. But when we were referred to Dr. Massey by my OBGYN it was like a breath of fresh air. He is always honest with us, he takes his time and treats you like you actually matter instead of just another form of compensation. I would say I am a very inquisitive patient and you have to take extra a time with me because this is my first rodeo and I want and Ned to know EVERYTHING. I even record and write down everything so I do not mess up or get confused. With that being said Dr. Massey has never once been frustrated with me or passed me to another doctor for fear of how long he would have to spend with me. I honestly appreciate that. I just want to carry my own child and finally become a mom. It doesn’t sound like much but over the last 4 years I have discovered it actually takes a lot more than I could ever dream.
What's one piece of advice would you give a prospective patient of Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Ask ask ask....... they will tell you everything that you need to know and also what’s happening next.
During treatment, were you treated like a number or a human with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
On one occasion during a procedure I fainted. I’ve been in other situations where the nurses and doctors felt like they were spending too much time with me. In this particular case I was loved on and given time to recooperate before we continued, the process explained repeatedly and also given more pain medication instead of being told to just deal with it.
Describe the protocols Joe Massey used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
I’m currently still undergoing treatment and I have done so many test it’s impossible to encounter every detail but I will list the ones below..... The salt water test I had to complete twice and during these procedures I had to take citotec because my cervix refused to open. They also had to do shots to my cervix to make it dilate which were horrible. I have not retrieved any eggs yet taking injectables is what stage I am in right now. I pray everything works out so that I can go to egg retrieval.
Describe your experience with your nurse at Reproductive Biology Associates - Atlanta (Prelude Network Clinic). (Assigned nurse: Dawn)
Dawn is amazing. Her approach, passion and heart are what every nursing staff needs in this business. When under her care you are not a patient you are her priority and basically her “baby”. She makes sure she takes you to that next level without fear or stress. I absolutely adore her and wish she never went on vacations.
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Some of the clinical staff are a little harsh and they need to remember that in this business compassion is what’s needed most. No matter how bad their day has been you are a different person who has not harmed them and just needs a little love during your visit and check in.
Describe the costs associated with your care under Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
I can’t remember because some we’re done under a different doctor at another clinic before transferring to Dr. Massey.
What specific things went wrong at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
  • Provided conflicting information
Describe the specific things that went wrong at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
They should communicate more. One nurse looked in my chart and gave me the correct information while on a separate call that one did not and just assumed she knew what was next for me without listening to me. It was resolved at my appointment but the initial shock frustrated me.
10
Doctor
Joe Massey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Pathways Fertility - Atlanta (Prelude Network clinic)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
9
NPS
9
Age 34
1 IVF
Black or African-American
Income $100K - $199K
Teacher
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
My experiences with Dr. Massey were always positive. He took his time talking to my husband and I and explained everything. We appreciated the fact that after reviewing our file, he didn't automatically sell us a pipe dream of being able to get us pregnant, but rather gave us a reassuring notion that based on the present information it was possible.... Dr. Massey suggested that due to my age and concerns over multiples that we only transfer a single embryo. He did giver us the option of transferring two but we agreed with his rationale.
While the clinic [Servy Massey Fertility] is very busy, you are never rushed through anything. The clinic itself is quite small compared to some of the others in the Atlanta area. However they are just as equipped with the same technologies as the larger, more expansive clinics. I actually preferred the smaller setting. The staff are all pretty consistent so you can always expect the same people and same friendly attitude when you visit.
How was your experience with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
My experiences with Dr. Massey were always positive. He took his time talking to my husband and I and explained everything. We appreciated the fact that after reviewing our file, he didn't automatically sell us a pipe dream of being able to get us pregnant, but rather gave us a reassuring notion that based on the present information it was possible.
What's one piece of advice would you give a prospective patient of Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
The pharmacy that they most often use is not in house. Therefore, a completely different nurse outside of the clinic goes over the procedures for each medication. So I would recommend asking as many questions about your prescribed medications as possible.
During treatment, were you treated like a number or a human with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
During my office visits and phones calls with the nurses and Dr. Massey I was never rushed or made to feel that my situation was being treated like any other. I truly felt like my protocol was tailored towards me.
Describe the protocols Joe Massey used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
I don't recall the strategy used but the medications that I were prescribed were Lurpon, Gonal-F, HCG, Endometrium, Progesterone
Describe your experience with the nursing staff at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
The nursing staff is very small so they seem to take a team approach to working with patients. So although I saw different nurses on different occasions, they knew me as well as I knew them. They were all very kind and knowledgeable when speaking with them.
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
While the clinic is very busy, you are never rushed through anything. The clinic itself is quite small compared to some of the others in the Atlanta area. However they are just as equipped with the same technologies as the larger, more expansive clinics. I actually preferred the smaller setting. The staff are all pretty consistent so you can always expect the same people and same friendly attitude when you visit. They also have a few Spanish speaking staff members available to better serve their Spanish speaking clientele. Also, just a heads up, while most everything is done at the clinic, the lab is located in North Atlanta so you will have to go there for you egg retrievals/ transfers.
Describe the costs associated with your care under Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
IVF Cycle with ICSI-$8,810 Frozen Embryo Transfer-$3,425 Medication-$3,000
Describe Joe Massey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Dr. Massey suggested that due to my age and concerns over multiples that we only transfer a single embryo. He did giver us the option of transferring two but we agreed with his rationale.
9
Doctor
Joe Massey
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Pathways Fertility - Atlanta (Prelude Network clinic)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
6
NPS
6
Age 31
1 IVF
Diminished Ovarian Reserve
Endometriosis
Male Factor
European
Income $100K - $199K
Lawyer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Massey is kind and he gave me plenty of time. I never felt rushed with him. He was present for all of my monitoring appointments. However, he is not great at communicating. I did not always feel like my questions were thoroughly answered. I did a LOT of research on my own. If I had not asked specific questions I am not sure that I would have been provided much of any information at all...The protocol was chosen based on the parameters the Dr. had to work with. I guess I had an atypical response
Strengths: The clinic [Servy Massey] is small and provides personalized services to patients. I never felt like "a number" to them...The clinic also works with medication providers to get discounts for patients on the stimulation medications as well as some of the pre-cycle blood and genetic testing...Weaknesses: Some of the nursing staff and the office staff don't seem very knowledgeable. ..primarily with support staff (billing/reception/etc.) I only had unease with one of the nurses.
How was your experience with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Dr. Massey is kind and he gave me plenty of time. I never felt rushed with him. He was present for all of my monitoring appointments. However, he is not great at communicating. I did not always feel like my questions were thoroughly answered. I did a LOT of research on my own. If I had not asked specific questions I am not sure that I would have been provided much of any information at all.
What's one piece of advice would you give a prospective patient of Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Do your own research and be prepared to ask questions related to your protocol, your plan, what to expect, what he thinks your likelihood of success is and WHY he thinks that your success may be better/worse than the average. Dr. Massey will answer all of your questions and he will explain things to you with patience, but you have to know what to ask in the first place. If you don't ask you are unlikely to be told.
During treatment, were you treated like a number or a human with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Dr. Massey's Office is relatively small in terms of the number of patients that are being treated at one time. I think there were 4-5 other women on the same cycle as me. I never had to wait more than 10 minutes at my "first come first serve" monitoring appointments. The staff knew my name and my details. The IVF coordinator was great. I never felt like they were pushing people through like cattle.
Describe the protocols Joe Massey used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
In 2015 I was diagnosed with Stage 4 endometriosis following a laparoscopy to determine the cause of our infertility. We also have male factor infertility though my husband's numbers were not low enough to fully explain our inability to conceive. My AHA was 1.5 which was low for my age (31). My sonohystagram did not show many follicles during a natural cycle. All of our issues combined led Dr. Massey to recommend ICSI. Going in I was told that he did not expect me to respond very well to the stimulation medications due to the lower AMH and the endo. I was told from the start that it was unlikely that I would produce enough viable embryos to have a frozen cycle. I was put on relatively high doses of the drugs due to the expectation of a low response. I took 225 Gonal-f and 1cc of Menopur each day along with .5 units of Lupron. I triggered with Ovidrel on the 10th day of meds. I did produce 11-12 follicles and I think that I responded much better than initially expected. My estrogen level was at 4000 on trigger day. Dr. Massey retrieved 6 mature eggs on ER day. Four fertilized successfully with ICSI. Unfortunately 3 of the 4 arrested before day 3 and our fourth also stopped maturing before it made it to day 4. At our post IVF consult we were advised that the embryo qualify was likely poor due to the rapid stimulation. I was given high doses due to the expectation that I would not respond well, but I did respond OK and it is possible that the eggs were fragile due to the drug protocol. I don't think that could have been helped. The protocol was chosen based on the parameters the Dr. had to work with. I guess I had an atypical response. The plan for cycle 2 is to do lower doses of the drugs over a longer stimulation phase to try and produce more hearty eggs.
Describe your experience with the nursing staff at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
There are two primary IVF nurses at this clinic. One is AMAZING and if I could request her services for all parts of my next cycle then I would have zero hesitations about continuing treatment at this clinic. The other nurse is not bad. She is kind, but her communications skills are not great. She delivers information poorly, she is not good at explaining procedures, she sometimes seemed unable to answer questions which left me with a lot of uncertainty.
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Strengths: The clinic is small and provides personalized services to patients. I never felt like "a number" to them. They are one of only a very few IVF clinics in the United States that provide low cost IVF. That alone makes them a HUGE blessing. My husband and I would have had to wait another 18-24 months to save enough money for one round at one of the big name clinics in Georgia. After the first failed cycle, I can't even imagine how we would begin to afford a second chance. Servy Massey's lower cost services allow us to be in a position to try again within the next 12 months. The clinic also works with medication providers to get discounts for patients on the stimulation medications as well as some of the pre-cycle blood and genetic testing. This doctor and his staff are there to help people build their families. It is very clear that Servy Massey is not doing this for the money and that is very comforting. Weaknesses: Some of the nursing staff and the office staff don't seem very knowledgeable. I was constantly left with the feeling that some of the people didn't really know what they were doing which is not a great feeling to have at any doctor's office. I will say that I experienced this primarily with support staff (billing/reception/etc.) I only had unease with one of the nurses. The rest of the medical staff and the doctor himself were great.
Describe the costs associated with your care under Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Dr. Massey offers low-cost IVF. It is the reason that we went with this clinic over others whose services may have been rated higher. IVF/ICSI is $7,725.00. That includes all blood work, monitoring, retrieval and transfer. Pre-screening tests and blood work are also available at a reduced rate if your insurance won't cover those procedures. Dr. Massey's office was able to get me a reduced rate on the genetic testing for me and my husband. My total out of pocket expenses for my fresh cycle (including pre-screening blood work, sonohystagram, IVF cycle, cryopreservation, and medication) was right at $14,000.
Describe Joe Massey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
We were initially told at consultation that Dr. Massey would go with eSET. The goal was a healthy singleton and that he wanted to avoid multiples. However, given our circumstances it had been his intention to transfer two if we had multiple day fives available. He changed his approach to give us the best chance of conceiving. I greatly appreciated it. We were not "multiple averse." We would have welcomed twins or triplets if he had transferred multiples and they all took. Unfortunately, we didn't even have one decent day 5 to transfer. I think that Dr. Massey is very willing to alter his cycle/transfer plans to give the couple the best possible chance of conceiving.
What specific things went wrong at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
I only got notified of the results of one of my blood tests. My first blood test was to measure my AMH level. I called the nurse who drew the blood at least twice and never received return calls from her. I didn't find out the results of my AMH until I called to schedule my Day 1 appointment with the IVF Coordinator two months later. I asked her to look it up for me which she did. I was called with the results of my first blood test during monitoring, but was not notified of the results of any subsequent levels. At consultation we were told that we would have one embryo transferred as the goal was a healthy singleton and multiples were considered an adverse outcome. We went through the entire stimulation phase thinking that one was the goal. However, at egg retrieval our nurse mentioned in passing that we would have "2 or 3 put back." I questioned why she was saying 2 or 3 and she said it was in our chart from the doctor. That was never discussed with us. We were certainly not opposed to having multiples put back, but the change in plans was never mentioned. The nurse said the doctor would discuss his plan with us prior to transfer. However, that did not happen. Our transfer was on a Monday and as of Saturday we had not heard from anyone about what the plan was. I had to call the on-call number to ask what to expect on transfer day. It ended up not mattering what the plan for transfer was, because we didn't even have one viable Day 5 to transfer, but the lack of information caused me to fret quit a bit for the entire 5 days after ER.
6
Doctor
Joe Massey
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
6
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Pathways Fertility - Atlanta (Prelude Network clinic)
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2015 - 2017, Successful
NPS
10
NPS
10
Age 28 - 30
1 IVF
Male Factor
Unexplained
Income $50K - $99K
4th of 4 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
My first appointment with Dr. Massey was done by phone and I had him explain everything 2 or 3 times and he didn't get frustrated but was patient with my questions. He also showed compassion when we did an embryo transfer that didn't work and gave us hope for the future. He has many patients but when he is with you it feels like he doesn't have very many because he focuses so much on each individual situation...When I called Dr. Massey, he built on what had already been done. He started us off with a round of IVF.
The clinics [Servy Massey] strengths are the people that work there and their compassion and knowledge. I believe they now have a lab in Atlanta but the only weakness would be that when I did my first round their only lab was in Augusta and it's a great lab but a bit of a drive. I would tell a new patient that sometimes the journey is rough but the people that work here make it much more enjoyable...Dr. Massey and his staff made sure to answer all my questions and responded quickly to voicemails and emails.
How was your experience with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
My first appointment with Dr. Massey was done by phone and I had him explain everything 2 or 3 times and he didn't get frustrated but was patient with my questions. He also showed compassion when we did an embryo transfer that didn't work and gave us hope for the future. He has many patients but when he is with you it feels like he doesn't have very many because he focuses so much on each individual situation.
What's one piece of advice would you give a prospective patient of Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Be open and honest and ask all the questions you have.
During treatment, were you treated like a number or a human with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Going through the IVF process, you are bound to have about a million questions regarding dates, medicines, injections, embryos, ect. Dr. Massey and his staff made sure to answer all my questions and responded quickly to voicemails and emails. They also love to see pictures of my 1 year old that was a result of a fresh IVF cycle in 2015
Describe the protocols Joe Massey used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
I had seen several fertility doctors before Dr. Massey. I felt like every time I started seeing a new one they would want to start from the beginning. When I called Dr. Massey, he built on what had already been done. He started us off with a round of IVF. I can't remember all the medicine I took specifically but it worked. We got pregnant from the fresh round with one baby after transferring two embryos. The 2nd transfer we did only 1 embryo and it did not work. The 3rd transfer we transferred the last two embryos and I am currently pregnant with one.
Describe your experience with your nurse at Reproductive Biology Associates - Atlanta (Prelude Network Clinic). (Assigned nurse: I mostly worked with Dawn)
I mostly worked with Dawn. She is great and I don't think I could say enough good things about Dawn. She is very understanding and compassionate. She was quick to respond to questions. I absolutely love all of Dr. Massey's staff.
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
The clinics strengths are the people that work there and their compassion and knowledge. I believe they now have a lab in Atlanta but the only weakness would be that when I did my first round their only lab was in Augusta and it's a great lab but a bit of a drive. I would tell a new patient that sometimes the journey is rough but the people that work here make it much more enjoyable.
Describe the costs associated with your care under Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Oh I can't recall the exact amount for a round of IVF. I believe it was between $7,000 and $8,000. Then the cost of the medication. It's expensive but more affordable than other places. The care is top notch though. The embryo transfers were quite a bit less and there wasn't as much medicine to buy. The transfers were around $4000, I believe.
10
Doctor
Joe Massey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Pathways Fertility - Atlanta (Prelude Network clinic)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
9
NPS
9
Age 33
5 IUI
2 IVF
PCOS
East Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Massey discussed all options with us and always recommended the best course of action and kept our hopes up. Don’t expect the typical doctor’s office experience as he may also seem a little unconventional--but it’s hard to beat his experience and knowledge...Finally, when I transferred to OBGYN care, Dr Massey personally wrote a letter to my OB explaining my medical history and treatments done so far--this was hugely appreciated by us as well as my OB. The quality of care is superlative and I have no hesitation in recommending this practice to anyone who is looking for affordable, compassionate and excellent fertility treatment...
Everyone in the practice [at Servy Massey - Atlanta] were so compassionate and empathetic, it made this tough ordeal much more bearable...Dawn was awesome. I wish all nurses are like her. She was the epitome of compassion and empathy. The way she communicated with a cheery smile and disposition always helped us see the positive side...
How was your experience with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
We are beyond grateful for Dr Massey and his team and their exceptional care. With PCOS and trying for more than a year to conceive we went to Dr Massey’s clinic with dampened hopes. We did five IUI’s, one fresh IVF cycle which ended up in a miscarriage and finally, a frozen cycle that took and have a beautiful baby boy now. Throughout our difficult journey, they offered us the most cost effective, compassionate and quality care. Compared to other practices in the Atlanta area, Servy Massey Institute strives to offer the best cost options. Infertility treatments are expensive and our insurance covered only limited portions of the care and hence we really appreciated the options available. They do see a considerable number of patients, but managed to keep a family atmosphere and offer personalized care. I can count the number of times we had to wait more than 30 minutes at my appointments. Everyone in the practice were so compassionate and empathetic, it made this tough ordeal much more bearable. We are especially thankful for our positive experiences with Dr Massey, Dr Dourron, Dawn, Cecilia, lab staff and others at the clinic--without which we would have given up easily. Dr Massey discussed all options with us and always recommended the best course of action and kept our hopes up. Don’t expect the typical doctor’s office experience as he may also seem a little unconventional--but it’s hard to beat his experience and knowledge. Our brief interactions with the staff at the Augusta clinic was also overwhelmingly positive. With our first IVF cycle ending up in a miscarriage, we were extra cautious with the frozen cycle. And every time I freaked out about bleeding or other issues, they were empathetic and monitored with regular ultrasounds and check ups. Finally, when I transferred to OBGYN care, Dr Massey personally wrote a letter to my OB explaining my medical history and treatments done so far--this was hugely appreciated by us as well as my OB. The quality of care is superlative and I have no hesitation in recommending this practice to anyone who is looking for affordable, compassionate and excellent fertility treatment.
What's one piece of advice would you give a prospective patient of Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
He may seem a little unorthodox and an odd sense of humor--but we enjoyed it as it did help us destress
During treatment, were you treated like a number or a human with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Dr Massey's clinic do see a considerable number of patients, but managed to keep a family atmosphere and offer personalized care. I can count the number of times we had to wait more than 30 minutes at my appointments. Everyone in the practice were so compassionate and empathetic, it made this tough ordeal much more bearable. We are especially thankful for our positive experiences with Dr Massey, Dr Dourron, Dawn, Cecilia, lab staff and others at the clinic--without which we would have given up easily. Dr Massey discussed all options with us and always recommended the best course of action and kept our hopes up. Don’t expect the typical doctor’s office experience as he may also seem a little unconventional--but it’s hard to beat his experience and knowledge. Our brief interactions with the staff at the Augusta clinic was also overwhelmingly positive. With our first IVF cycle ending up in a miscarriage, we were extra cautious with the frozen cycle. And every time I freaked out about bleeding or other issues, they were empathetic and monitored with regular ultrasounds and check ups. Finally, when I transferred to OBGYN care, Dr Massey personally wrote a letter to my OB explaining my medical history and treatments done so far--this was hugely appreciated by us as well as my OB.
Describe the protocols Joe Massey used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
IUI- 5 Fresh IVF Cycle Frozen IVF Cycle Ovidrel and progesterone shots
Describe your experience with your nurse at Reproductive Biology Associates - Atlanta (Prelude Network Clinic). (Assigned nurse: Dawn Cooke)
Dawn was awesome. I wish all nurses are like her. She was the epitome of compassion and empathy. The way she communicated with a cheery smile and disposition always helped us see the positive side.
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
We are beyond grateful for Dr Massey and his team and their exceptional care. With PCOS and trying for more than a year to conceive we went to Dr Massey’s clinic with dampened hopes. We did five IUI’s, one fresh IVF cycle which ended up in a miscarriage and finally, a frozen cycle that took and have a beautiful baby boy now. Throughout our difficult journey, they offered us the most cost effective, compassionate and quality care. Compared to other practices in the Atlanta area, Servy Massey Institute strives to offer the best cost options. Infertility treatments are expensive and our insurance covered only limited portions of the care and hence we really appreciated the options available. They do see a considerable number of patients, but managed to keep a family atmosphere and offer personalized care. I can count the number of times we had to wait more than 30 minutes at my appointments. Everyone in the practice were so compassionate and empathetic, it made this tough ordeal much more bearable. We are especially thankful for our positive experiences with Dr Massey, Dr Dourron, Dawn, Cecilia, lab staff and others at the clinic--without which we would have given up easily. Dr Massey discussed all options with us and always recommended the best course of action and kept our hopes up. Don’t expect the typical doctor’s office experience as he may also seem a little unconventional--but it’s hard to beat his experience and knowledge. Our brief interactions with the staff at the Augusta clinic was also overwhelmingly positive. With our first IVF cycle ending up in a miscarriage, we were extra cautious with the frozen cycle. And every time I freaked out about bleeding or other issues, they were empathetic and monitored with regular ultrasounds and check ups. Finally, when I transferred to OBGYN care, Dr Massey personally wrote a letter to my OB explaining my medical history and treatments done so far--this was hugely appreciated by us as well as my OB. The quality of care is superlative and I have no hesitation in recommending this practice to anyone who is looking for affordable, compassionate and excellent fertility treatment.
Describe the costs associated with your care under Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
It was cost effective especially as insurance didnt cover all portions of the treatment cost
9
Doctor
Joe Massey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Pathways Fertility - Atlanta (Prelude Network clinic)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015 - 2016, Unsuccessful
NPS
5
NPS
5
Age 44 - 45
1 IVF
Tubal Blockage
Unexplained
Income $100K - $199K
1st of 5 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Massey] was very dry not really positive or negative per se. He did refer to my age quite a bit. He said my tubes were damaged and blocked. Which later I went to a specialist for tubal cleansing and he said my tubes were wide open!... Dr. Massey was direct and also encouraged my to use donor embryos or eggs.... Regular, shots, estrogen pills, testosterone creams and progesterone
They [Servy Massey Fertility Institute] are not the most friendly at the front. The nurse was very friendly.... They certainly did not explain all of the out of pocket costs. It was supposed to be around 9000 but we ended up paying 14,000 out of pocket for extra tests, procedures and medications etc.... She [nurse] was great! She was always very positive and willing to help with understanding the packets and the materiel we needed to review
How was your experience with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
They certainly did not explain all of the out of pocket costs. It was supposed to be around 9000 but we ended up paying 14,000 out of pocket for extra tests, procedures and medications etc. That definitely presents stress when you are halfway through all of the procedures, it's not like you can just stop. That was disappointing
What's one piece of advice would you give a prospective patient of Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Ask all of your questions. Do not feel rushed to move forward until you know the total cost and what is going to take place. Other than that I only did one round of IVF here. It was my first IVF procedure so I was so green to this arena. I had lots of research and experience in natural, diet protocols, IUI, acupuncture etc
During treatment, were you treated like a number or a human with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
He was very dry not really positive or negative per se. He did refer to my age quite a bit. He said my tubes were damaged and blocked. Which later I went to a specialist for tubal cleansing and he said my tubes were wide open! He said sometimes the tubes will contract if you are stressed. That doctor actually ended up giving me money back because he did not have to perform the surgery.
Describe the protocols Joe Massey used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
Regular, shots, estrogen pills, testosterone creams and progesterone
Describe your experience with your nurse at Reproductive Biology Associates - Atlanta (Prelude Network Clinic). (Assigned nurse: ?)
She was great! She was always very positive and willing to help with understanding the packets and the materiel we needed to review
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
They are not the most friendly at the front. The nurse was very friendly. Dr. Massey was direct and also encouraged my to use donor embryos or eggs. I paid cash for everything so I don't know how their financing dept works
Describe the costs associated with your care under Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
I believe I paid around 14000 for this procedure and all meds and separate tests performed for the transfer
Describe Joe Massey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
he was willing to put in two. I only had one make it
What specific things went wrong at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
  • Failed to convey critical information
5
Doctor
Joe Massey
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Pathways Fertility - Atlanta (Prelude Network clinic)
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unknown Success
NPS
10
NPS
10
Age 46
Donor Eggs
Poor Egg Quality
Ashkenazi Jewish
Consultant
1st of 2 Docs
3 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Massey has a warm and caring demeanor. He explains everything to you in detail and you never feel like you have to rush (I.e., I never felt like the clock was ticking because the next 10 patients are waiting for him.) No question was ever a dumb question so I always felt comfortable communicating with him. I could talk to him about anything. We talked realistically about the numbers and the statistics behind the different options. It was through these discussions that ultimately, we decided that using donor eggs made the most sense. Bottom line Dr. Masse is a fantastic doctor and a remarkable human being.
Dawn [a nurse at Servy Massey] was AMAZING. Not only was she organized but also so very compassionate during the entire process. She would create a calendar each time and I knew EXACTLY which meds, shots, procedures I needed to do each and every day. There was ZERO guesswork. All I had to do was follow the plan she laid out; and if I had ANY questions or concerns she was Johnny-on-the-spot with answers. I felt her support and compassion all the time. She even has a good sense of humor to-boot!
How was your experience with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Dr. Massey has a warm and caring demeanor. He explains everything to you in detail and you never feel like you have to rush (I.e., I never felt like the clock was ticking because the next 10 patients are waiting for him.) No question was ever a dumb question so I always felt comfortable communicating with him. I could talk to him about anything. We talked realistically about the numbers and the statistics behind the different options. It was through these discussions that ultimately, we decided that using donor eggs made the most sense. Bottom line Dr. Masse is a fantastic doctor and a remarkable human being.
What's one piece of advice would you give a prospective patient of Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
If you are looking for one of those places that is fancy and has all the "glitz" and "glamour" (e.g., luxurious waiting room or spa-like atmosphere) then you do not want to go to him.
During treatment, were you treated like a number or a human with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
He (and his staff) are the most caring people I found who do this type of work in the Atlanta area. Always available for questions. The office was a doctor's office; very comfortable, warm and inviting. Everyone knew you and you knew everyone in the office. I called my nurse FIVE YEARS later and she remembered EXACTLY who I was and my husband as well. Could talk to Dr. Massey about anything - anytime. Really a great doctor and a remarkable human being.
Describe the protocols Joe Massey used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
Dr.Massey looked for polyps and any irregularities in my womb (vaginal ultrasound; and also performed a Sonohysterogram. The medicine protocol was the following:ESTRACE 2mg # 30 BRAVELLE 75 IU # 54 vials MENOPUR 75 IU # 10 LUPRON 2 WEEK KIT # 1 DEXAMETHASONE 0.5MG # 10 OVIDREL 250 MCG # 1 VALIUM 5 MG # 1 ENDOMETRIUM 100MG # 28 inserts PRENATAL VITAMINS ASPIRIN 81MG
Describe your experience with your nurse at Reproductive Biology Associates - Atlanta (Prelude Network Clinic). (Assigned nurse: Dawn Cooke)
Dawn was AMAZING. Not only was she organized but also so very compassionate during the entire process. She would create a calendar each time and I knew EXACTLY which meds, shots, procedures I needed to do each and every day. There was ZERO guesswork. All I had to do was follow the plan she laid out; and if I had ANY questions or concerns she was Johnny-on-the-spot with answers. I felt her support and compassion all the time. She even has a good sense of humor to-boot! I first saw her in 2014 and just recently now in 2018 I called her with questions and needed support. She remembered EXACTLY who I was (as if no time had passed). I was (not surprised) but I was unbelievably impressed and simply amazed; and, well thankful all at the same time! Needless to say, right after we got off the phone, she took action on my behalf. She really is one in a million!
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Strengths: caring, compassionate, patient, efficient, knowledgeable, communicative, sensitive; an all-around positive experience Weaknesses: they could have been more organized with the billing process (NOTE: that might have changed since I was there.)
Describe the costs associated with your care under Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
I believe between all the meds and the procedures all-in was $18K.
Describe Joe Massey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Dr. Massey fully informed my husband and I of the risks of the multiple embryo transfer. Each time we did the procedure we were confident about the number we chose.
10
Doctor
Joe Massey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Pathways Fertility - Atlanta (Prelude Network clinic)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2012 - 2014, Successful
NPS
10
NPS
10
Age 30 - 32
4 IUI
Anovulation
PCOS
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Massey is clearly very knowledgeable and experienced. He stays up-to-date on the latest research and clearly cares very deeply about helping his patients. He tends to save IVF for situations that clearly need it - we were ready to move on from IUIs to IVF, and he recommended that we continue with IUIs for several more cycles, and that next IUI was successful, so he saved us quite a large amount of money...At various points throughout my treatment, you could tell that when test results weren't what Dr. Massey had expected, he would rethink his plan and develop a new one, if necessary...
It is a fairly small clinic [Servy Massey - Atlanta], so I wasn't assigned to a specific nurse. I generally saw only one or two nurses throughout my treatment period, though. They did very well with individualizing the treatment...During our IUI cycles, I was treated with Femara and then an Ovidrel trigger shot. During our successful IUI, I was also placed on Metformin (although I wasn't insulin resistant). Two inseminations were performed, each with an injection of ocytocin, followed by two weeks of progesterone suppositories...
How was your experience with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Dr. Massey is clearly very knowledgeable and experienced. He stays up-to-date on the latest research and clearly cares very deeply about helping his patients. He tends to save IVF for situations that clearly need it - we were ready to move on from IUIs to IVF, and he recommended that we continue with IUIs for several more cycles, and that next IUI was successful, so he saved us quite a large amount of money.
What's one piece of advice would you give a prospective patient of Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
Dr. Massey has an odd sense of humor - he likes to joke and say things no one else would say during the various procedures. It thoroughly entertained my husband and me, but it does help to know that about him going in.
During treatment, were you treated like a number or a human with Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic)?
At various points throughout my treatment, you could tell that when test results weren't what Dr. Massey had expected, he would rethink his plan and develop a new one, if necessary. He didn't have a set formula of treating all PCOS patients the same way. In addition, he walked us through the whole process, giving us detailed information all along the way, so that we could actively participate in our treatment plan.
Describe the protocols Joe Massey used in your cycles at Reproductive Biology Associates - Atlanta (Prelude Network Clinic) and their degree of success.
During our IUI cycles, I was treated with Femara and then an Ovidrel trigger shot. During our successful IUI, I was also placed on Metformin (although I wasn't insulin resistant). Two inseminations were performed, each with an injection of ocytocin, followed by two weeks of progesterone suppositories.
Describe your experience with Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
It is a fairly small clinic, so I wasn't assigned to a specific nurse. I generally saw only one or two nurses throughout my treatment period, though. They did very well with individualizing the treatment.
Describe the costs associated with your care under Joe Massey at Reproductive Biology Associates - Atlanta (Prelude Network Clinic).
Each IUI cycle was ~$1200. Prior to IUI cycles, when we were doing timed cycles with medication, each ultrasound was billed individually through our insurance.
10
Doctor
Joe Massey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Biology Associates - Atlanta (Prelude Network Clinic)
Pathways Fertility - Atlanta (Prelude Network clinic)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5

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