Reproductive Care Center (Boston IVF Network Clinic)

2 doctors work here

Rated 7.8
Strongly recommend: 56%Neutral: 20%Don't recommend: 24%7.8
56% strongly recommend
168 reviews
Operations
8.5
8.5
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.6
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
768
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

Clearfield
1725 East 1450 South Ste 300
Clearfield, UT 84015
Sandy
10150 Petunia Way
Sandy, UT 84092

168 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 27 - 28
1 IUI
Male Factor
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
We completed the IUI during peak ovulation and come back for additional testing [with Dr. Heiner]. Received a negative test. Although not our ideal outcome, we were never lead to believe this was a perfect option for ,us as we chose to complete the IUI and were given low chances of success...met with us and explained in detail our situation, he met with us quickly after we inquired with his office and always followed up when we had questions/concerns.
This clinic [Reproductive Care Center] is very efficient at taking care of their patients whether it be a Saturday afternoon or during regular business hours. They are quick to call back if you don't get connected immediately. They are empathetic and professional...Although we have not yet been able to achieve our goals to expand our family, they have been very helpful, understanding, and adaptive to our needs. They have never pressured us into treatments we were not ready for and understood our wishes to try other procedures before jumping to ICSI or IVF. We love the office and their staff.
How was your experience with James Heiner (deceased) at Reproductive Care Center (Boston IVF Network Clinic)?
We had a great experience with RCC. Although we have not yet been able to achieve our goals to expand our family, they have been very helpful, understanding, and adaptive to our needs. They have never pressured us into treatments we were not ready for and understood our wishes to try other procedures before jumping to ICSI or IVF. We love the office and their staff.
What's one piece of advice would you give a prospective patient of James Heiner (deceased) at Reproductive Care Center (Boston IVF Network Clinic)?
Be prepared to ask questions, there will be a lot of information that they deal with daily that as a patient you may not fully understand. They are always happy to answer questions, so do not be afraid to ask those questions.
During treatment, were you treated like a number or a human with James Heiner (deceased) at Reproductive Care Center (Boston IVF Network Clinic)?
James Heiner met with us and explained in detail our situation, he met with us quickly after we inquired with his office and always followed up when we had questions/concerns.
Describe the protocols James Heiner (deceased) used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
We completed an unmedicated IUI process. This was a fairly smooth process starting with blood-work and testing (Ultrasound, SA, HSG, etc...). We completed the IUI during peak ovulation and come back for additional testing. Received a negative test. Although not our ideal outcome, we were never lead to believe this was a perfect option for ,us as we chose to complete the IUI and were given low chances of success.
Describe your experience with your nurse at Reproductive Care Center (Boston IVF Network Clinic). (Assigned nurse: Alex)
The nursing staff was amazing, they answered all questions when asked.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
This clinic is very efficient at taking care of their patients whether it be a Saturday afternoon or during regular business hours. They are quick to call back if you don't get connected immediately. They are empathetic and professional.
Describe the costs associated with your care under James Heiner (deceased) at Reproductive Care Center (Boston IVF Network Clinic).
Our cost was covered by insurance, but seemed reasonable comparative to others we researched.
10
Doctor
James Heiner (deceased)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Sandy
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Successful
NPS
10
NPS
10
Age 29 - 32
6 IUI
2 IVF
PCOS
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Another Dr in the practice was doing my transfer while Dr Blauer was out of town. It was very stressful for me to decide how many embryos to transfer. I was able to text him directly asking what he thought I should do. He told me that absolutely I should transfer just one. He said my chances of pregnancy wouldn't go up with two embryos just my chances of multiples. His goal is always a healthy baby and he thought that was best accomplished with one embryo. I followed his advice and have my healthy baby here and I believe if I had gotten pregnant with two that with complications that I had I would have lost them both.
I felt like I spent a lot of time in the waiting room [at RRC-Sandy]. The procedure were quick but I hated waiting and feeling anxious for my appointments. The staff was always wonderful! I felt like they cared and were rooting for me and excited to get my baby here. I thought the lady that would draw blood was wonderful which is really important when doing fertility treatments, you have a lot of blood taken! The anesthesiologist isn't the most friendly but I also think that being serious is a personality trait most anesthesiologists have- he was still good at his job.
How was your experience with Keith Blauer at Reproductive Care Center (Boston IVF Network Clinic)?
He was great at looking at my situation and coming up with a plan specifically for me. He was wonderful in answering sensitive questions. At times he was so honest I would feel more worried but I appreciate not having things sugar coated.
What's one piece of advice would you give a prospective patient of Keith Blauer at Reproductive Care Center (Boston IVF Network Clinic)?
Do you research and bring him your questions so you can feel as educated as you can in making decisions.
During treatment, were you treated like a number or a human with Keith Blauer at Reproductive Care Center (Boston IVF Network Clinic)?
I always felt he was as invested as I was to bring home a baby. I was more than just a patient, I wanted to be a mom a we worked together towards that goal.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
Always went above and beyond to help me.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
I felt like I spent a lot of time in the waiting room. The procedure were quick but I hated waiting and feeling anxious for my appointments. The staff was always wonderful! I felt like they cared and were rooting for me and excited to get my baby here. I thought the lady that would draw blood was wonderful which is really important when doing fertility treatments, you have a lot of blood taken! The anesthesiologist isn't the most friendly but I also think that being serious is a personality trait most anesthesiologists have- he was still good at his job. I wish the recovery rooms were more private. When I was told how many eggs they retrieved and then went on the other side of the curtain and told that patient that they retrieved three times as many as me I was crushed. I didn't want to over hear someone else's great number when I didn't have a good one.
Describe Keith Blauer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
Another Dr in the practice was doing my transfer while Dr Blauer was out of town. It was very stressful for me to decide how many embryos to transfer. I was able to text him directly asking what he thought I should do. He told me that absolutely I should transfer just one. He said my chances of pregnancy wouldn't go up with two embryos just my chances of multiples. His goal is always a healthy baby and he thought that was best accomplished with one embryo. I followed his advice and have my healthy baby here and I believe if I had gotten pregnant with two that with complications that I had I would have lost them both.
10
Doctor
Keith Blauer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Sandy
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 24
1 Fertility Medications
Male Factor
PCOS
European
Income $0 - $49K
Sales Representative
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Ask questions if you don’t understand something, he [Dr. James Heiner] is always willing to answer...We did ICSI because of male factor infertility...Before we did the egg retrieval he said he liked to transfer one because there are more risks with a twin pregnancy or possibilities of eggs splitting but then I only ended up with two embryos on day 3 so he let me transfer both...He was always very kind when I went in to meet him and took the time to explain everything so I could understand what was going on.
The nursing staff [at Reproductive Care Center] was amazing. I started bleeding two weeks after I got a positive pregnancy test and when I called to talk to them they were very comforting and allowed me to come in for a check up that day. Luckily, everything looked ok and I had a healthy pregnancy. It was really nice to be able to be seen so fast...I did the guarantee plan so I paid for four cycles and if it didn’t end up in a live birth I got my money back. Luckily, it worked.
How was your experience with James Heiner (deceased) at Reproductive Care Center (Boston IVF Network Clinic)?
He was very knowledgeable and knew exactly what was going on with me when my primary care doctor didn’t. He was clear about what the process would be like and took the time to explain it to us. We ended up doing ICSI and everything turned out great-we were able to get pregnant in the first try and had healthy twins.
What's one piece of advice would you give a prospective patient of James Heiner (deceased) at Reproductive Care Center (Boston IVF Network Clinic)?
Ask questions if you don’t understand something, he is always willing to answer.
During treatment, were you treated like a number or a human with James Heiner (deceased) at Reproductive Care Center (Boston IVF Network Clinic)?
He was always very kind when I went in to meet him and took the time to explain everything so I could understand what was going on.
Describe the protocols James Heiner (deceased) used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
We did ICSI because of male factor infertility.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
The nursing staff was amazing. I started bleeding two weeks after I got a positive pregnancy test and when I called to talk to them they were very comforting and allowed me to come in for a check up that day. Luckily, everything looked ok and I had a healthy pregnancy. It was really nice to be able to be seen so fast.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
I called a few other clinics and they couldn’t get me in for at least a month and RCC was able to get me in in a week! I never had any problems scheduling appointments with them. Eveyone in the office is friendly and the office itself was always clean.
Describe the costs associated with your care under James Heiner (deceased) at Reproductive Care Center (Boston IVF Network Clinic).
I did the guarantee plan so I paid for four cycles and if it didn’t end up in a live birth I got my money back. Luckily, it worked.
Describe James Heiner (deceased)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
Before we did the egg retrieval he said he liked to transfer one because there are more risks with a twin pregnancy or possibilities of eggs splitting but then I only ended up with two embryos on day 3 so he let me transfer both.
10
Doctor
James Heiner (deceased)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Sandy
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2013, Unsuccessful
NPS
7
NPS
7
Age 30 - 32
3 IUI
Unexplained
European
Income $50K - $99K
1st of 3 Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
I was impressed with how well-prepared Dr. Blauer was for each appointment. He had obviously reviewed our history before the appointment, and asked questions about us as people in addition to our medical history. However, he is not what I would describe as overly warm, and dealing with infertility seemed very routine to him ... I appreciated that he didn't push the most aggressive treatments from the get-go.
The waiting area and doctor's office are all very warm and welcoming [Reproductive Care Center] ... Most of the nurses are super caring and anxious for your success. I felt like our care was more personalized while going through IUIs. Once we felt ready to explore IVF it felt much more regimented and less personalized ... Kim [nurse] was awesome. She was gentle, thorough in her explanations, and never made me feel rushed as I asked her many questions.
How was your experience with Keith Blauer at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Blauer is very knowledgeable. He takes the time to review your history each appointment and I appreciated that he didn't push the most aggressive treatments from the get-go. He has a pretty brusque personality and is very matter-of-fact. He sometimes explains things in a way that is confusing to someone without a lot of medical knowledge. We usually had a long wait in his office (not in the waiting room) for appointments.
What's one piece of advice would you give a prospective patient of Keith Blauer at Reproductive Care Center (Boston IVF Network Clinic)?
Don't expect to have him be holding your hand, so to speak. He is straightforward, which a lot of people prefer.
During treatment, were you treated like a number or a human with Keith Blauer at Reproductive Care Center (Boston IVF Network Clinic)?
I was impressed with how well-prepared Dr. Blauer was for each appointment. He had obviously reviewed our history before the appointment, and asked questions about us as people in addition to our medical history. However, he is not what I would describe as overly warm, and dealing with infertility seemed very routine to him (which I know it is, but it's not how you want to feel when you're going through something very difficult).
Describe the protocols Keith Blauer used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
We attempted 4 IUIs with Dr. Blauer (one had to be canceled as my husband was unable to produce a semen sample that day). First cycle: I took 100 mg Clomid for 5 days (days 3-7). Result: Not pregnant. Second cycle: I took 5 mg Letrozole for 5 days (days 3-7). Then I had 150u of FSH injections for 5 days (days 7, 9, 11, 12, 13). Result: Not pregnant. Third cycle: I took 5 mg Letrozole for 5 days (days 3-7). Then I had 150u of FSH injections for 3 days (days 7, 9, 11). Result: Cycle canceled. Fourth cycle: I took 5 mg Letrozole for 5 days (days 3-7). Then I had 225u of FSH injections for 2 days (days 7, 9). Result: Not pregnant.
Describe your experience with your nurse at Reproductive Care Center (Boston IVF Network Clinic). (Assigned nurse: Kim)
Kim was awesome. She was gentle, thorough in her explanations, and never made me feel rushed as I asked her many questions. Unfortunately, we did not get to work with Kim every time, and at the point we were considering IVF we had to work with another nurse who was the exact opposite of Kim.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
It's a nice environment. The waiting area and doctor's office are all very warm and welcoming. (We recently met with some IVF doctors at the University of Utah, and the locations with them were unpredictable, and very sterile and clinical.) Most of the nurses are super caring and anxious for your success. I felt like our care was more personalized while going through IUIs. Once we felt ready to explore IVF it felt much more regimented and less personalized.
Describe the costs associated with your care under Keith Blauer at Reproductive Care Center (Boston IVF Network Clinic).
I don't remember for sure, but I think it was around $400-$500 per IUI.
Describe Keith Blauer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
As I recall, he recommended that women 35 and under (I may be remembering the age incorrectly) have a maximum of 3 embryos transferred, and for women over that cut-off age they increased the maximum to 3.
7
Doctor
Keith Blauer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Sandy
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 32 - 33
3 IVF
European
Latinx
3rd of 5 Docs
8 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Blauer cares about his patients. He went above and beyond to ensure I received the care needed. When I met with him to discuss other ideas and approaches to my treatment he listened to what I had to say and discussed options that we could try...He was great at answering my questions and providing time to have candied conversations about my treatment, next steps, or ideas for a different approach after a failed cycle.
I liked that there were a few [Reproductive Care Center] clinics in the valley...I made it a point to build rapport with the medical staff. I think in so doing, I built a good relationship with my doctor and his staff. He was great at answering my questions and providing time to have candied conversations about my treatment, next steps, or ideas for a different approach after a failed cycle.
How was your experience with Keith Blauer at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Blauer cares about his patients. He went above and beyond to ensure I received the care needed. When I met with him to discuss other ideas and approaches to my treatment he listened to what I had to say and discussed options that we could try.
What's one piece of advice would you give a prospective patient of Keith Blauer at Reproductive Care Center (Boston IVF Network Clinic)?
Ask questions! Take the time to chat about what worked with a cycle and what didn’t work. Discuss potential alternatives.
During treatment, were you treated like a number or a human with Keith Blauer at Reproductive Care Center (Boston IVF Network Clinic)?
I made it a point to build rapport with the medical staff. I think in so doing, I built a good relationship with my doctor and his staff. He was great at answering my questions and providing time to have candied conversations about my treatment, next steps, or ideas for a different approach after a failed cycle.
Describe the protocols Keith Blauer used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
I got pregnant from a frozen transfer, doing a natural cycle. My body had a couple of months to rest before hand.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
Heather (Clearfield) was amazing! Most of the nursing staff was fantastic. Dr. Blauer's nurse staff was also great to work with.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
I liked that there were a few clinics in the valley. I did all my monitoring at Clearfield, which was close to home and Sandy for the other stuff. The staff was great to work with. The hours offered at the clinics allowed me to go before work, which helped to prevent me having to use PTO.
What specific things went wrong at Reproductive Care Center (Boston IVF Network Clinic)?
  • Provided conflicting information
Describe the specific things that went wrong at Reproductive Care Center (Boston IVF Network Clinic).
There was a miscommunication of what drug to take when. We had to cancel the transfer.
10
Doctor
Keith Blauer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Sandy
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 27
PCOS
Unexplained
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
3 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Hatasaka is a kind, soft spoken physician who I have full confidence in with my infertility care.... You will learn a lot from this doctor! So be prepared to hear lots of statistics and studies to back up his reasoning for treatments. He is so knowledgeable!... He has been wonderful to work with and we are hopeful this IVF cycle with him gets us our baby! He is extremely knowledgeable and also reassures us that we are moving in the right direction for our situation. I would recommend him to anyone struggling with infertility in a heartbeat!
We usually have a wait time at the clinic [Reproductive Care Center- Sandy], which makes sense due to how busy they are. I would say some of the medical assistants could be a little friendlier and welcoming when they bring you back. Other than that the nursing staff is great, scheduling appointments is easy, and all my questions are answered in a timely manner!
How was your experience with Harry Hatasaka at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Hatasaka is a kind, soft spoken physician who I have full confidence in with my infertility care. He has been wonderful to work with and we are hopeful this IVF cycle with him gets us our baby! He is extremely knowledgeable and also reassures us that we are moving in the right direction for our situation. I would recommend him to anyone struggling with infertility in a heartbeat!
What's one piece of advice would you give a prospective patient of Harry Hatasaka at Reproductive Care Center (Boston IVF Network Clinic)?
You will learn a lot from this doctor! So be prepared to hear lots of statistics and studies to back up his reasoning for treatments. He is so knowledgeable!
During treatment, were you treated like a number or a human with Harry Hatasaka at Reproductive Care Center (Boston IVF Network Clinic)?
He takes the time to explain your situation and make sure you understand completely!
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
We usually have a wait time at the clinic, which makes sense due to how busy they are. I would say some of the medical assistants could be a little friendlier and welcoming when they bring you back. Other than that the nursing staff is great, scheduling appointments is easy, and all my questions are answered in a timely manner!
10
Doctor
Harry Hatasaka
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Sandy
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 23 - 24
European
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Gilliland fought battles for me I wouldn't have even thought to fight for myself. He was always caring and understanding, and answered, in-depth, the many many questions I asked.... I'm a naturally curious person and he answered every million question I had, never acting like it was an annoyance. One of the most memorable moments I had throughout m IVF, was on the day of the transfer, after he the transfer of the egg and everything was done, he prayed with my husband and I for the success of this pregnancy.
The Pleasant Grove clinic [Reproductive Care Center] is small and feels like a welcoming home to you. We had to do some of our testing and other clinical work up at the Sandy office, which felt less welcoming. I loved the Pleasant Grove clinic because I knew everyone who worked there and they all knew who I was. They were incredibly fast and I never felt like I was just wasting time sitting around, which I appreciated.... Barb was an enthusiastic, fun, and reassuring coordinator and nurse.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Gililland is the type of doctor you wish you could see for every thing in your life. There were multiple times throughout my pregnancy where I told my husband, "I just want Dr. G to be my OBGYN. Nobody is as good as him." He reassures you constantly and is willing to talk to you about every step. I'm a naturally curious person and he answered every million question I had, never acting like it was an annoyance. One of the most memorable moments I had throughout m IVF, was on the day of the transfer, after he the transfer of the egg and everything was done, he prayed with my husband and I for the success of this pregnancy. He cares about each individual and I always knew he was on our side, rather than the side of the clinic.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
You cannot go wrong with Dr. Gililland. He will care for you unlike any doctor you've ever met.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Gilliland fought battles for me I wouldn't have even thought to fight for myself. He was always caring and understanding, and answered, in-depth, the many many questions I asked.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
I honestly can't remember. I know Dr. Gililland tried to get the clinic to allow us to do our second round (since we only got one god egg) but the clinic would not allow it.
Describe your experience with your nurse at Reproductive Care Center (Boston IVF Network Clinic). (Assigned nurse: Barb)
Barb was an enthusiastic, fun, and reassuring coordinator and nurse. She herself had been through IVF before, which made her feel much more understanding and compassionate. She was very efficient, which made tedious things like blood draws, less annoying. I knew I would never have to spend tons of time at those little appointments, which was great since I was working at the time.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
The Pleasant Grove clinic is small and feels like a welcoming home to you. We had to do some of our testing and other clinical work up at the Sandy office, which felt less welcoming. I loved the Pleasant Grove clinic because I knew everyone who worked there and they all knew who I was. They were incredibly fast and I never felt like I was just wasting time sitting around, which I appreciated.
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
We did the multiple rounds discount package, so we paid for two rounds up front, knowing that if the first round worked, we wouldn't be using the second. This included all the ultrasounds, the PGD, ICSI, and freezing. I believe we paid around 20,000 for two rounds. I think medications were an additional 1,000. We also paid for an outside service to test the embryos for genetic malformations, but I cannot remember how much that was.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
I know Dr. Gililland was a strong advocate for only implanting one egg, since multiples tend to create more difficult pregnancies. We only had one egg to implant, so it wasn't really an option for us at the end. Dr. G did discuss it with us prior to the beginning of treatment as an option though, and we decided we did not want to risk multiples.
10
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Pleasant Grove (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016, Consult
NPS
9
NPS
9
Age 26
European
Income $50K - $99K
Teacher
1st of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. John Gililland] recommended us to do a test (laparoscopy) to see if I had endometriosis as that is one of the few things we hadn't done yet. Then we were going to do the study that they were doing, 1 embryo would be used if we had done it...The very first time I went into this clinic I had a good long consultation with the Dr. This was the 3rd and last clinic that we have gone to for infertility. He went over all my previous test results and came shared with us a plan that he would follow if we were to pursue it. He was very warm, kind, positive, and personable.
[Reproductive Care Center] was a very clean comfortable atmosphere. The entire staff; receptionist, nurses, and Drs. were very kind and considerate. They didn't have the most fancy office, which I liked because I feel like clinics that are overly fancy charge me more so they can keep up their office appearance. Silly thought I know. The fact that it wasn't super fancy made me feel more comfortable and more like they were there for their patients and not for their "look".
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
We went to Dr. Gililand after having 2 IUIs fail at the Utah Fertility Center. Dr. Gililand office was undergoing a study for a medication that went along with IVF. We went to see if we would qualify for the study, which we did, but decided not to go through with it because iVF wasn't the right thing for us at the time. Not that the Dr. indicated that it wasn't right, we just decided against it even though about $4000 would have been funded through the study.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
We only went to his clinic the one time so I wouldn't know what to advise someone.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
The very first time I went into this clinic I had a good long consultation with the Dr. This was the 3rd and last clinic that we have gone to for infertility. He went over all my previous test results and came shared with us a plan that he would follow if we were to pursue it. He was very warm, kind, positive, and personable.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
If we were to go to him he would've recommended us to do a test (laparoscopy) to see if I had endometriosis as that is one of the few things we hadn't done yet. Then we were going to do the study that they were doing, 1 embryo would be used if we had done it.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
I only met them briefly, but they were very nice.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
It was a very clean comfortable atmosphere. The entire staff; receptionist, nurses, and Drs. were very kind and considerate. They didn't have the most fancy office, which I liked because I feel like clinics that are overly fancy charge me more so they can keep up their office appearance. Silly thought I know. The fact that it wasn't super fancy made me feel more comfortable and more like they were there for their patients and not for their "look".
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
We were qualified for an IFV study so we were going to get a significant discount through the medication study.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
For the study they were going to insert 1 embryo for sake of the study.
9
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Pleasant Grove (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016, Successful
NPS
5
NPS
10
Age 25
1 IVF
Male Factor
Income $0 - $49K
2nd of 2 Docs
3 Fertility Medications With Other Docs
Doesn't Recommend
Strongly Recommends
Successful
He [Dr. Keith Blauer] wasn't interested in talking very much and I always had to wait for around an hour after my appointment time to be seen with no apologies ever. Also I had to sit there silently while he logged in my info which I felt like he was more worried about my stats not concerned with me... I put in two embryos even though Dr. Blauer continued to make me feel like a bad person for doing so but we felt strongly we needed two in. I conceived a single embryo from the two and am currently in my third trimester with a little boy. Dr. Blauer obviously knew what he was doing and I know of several people with success stories after having him as a doctor.
I loved the nursing staff [at Reproductive Care Center]. They were much more compassionate than Dr. Blauer and they knew who I was through the whole process. They were the best part of the experience especially Barb in the Pleasant Grove office. She has gone through IVF herself so she was very understanding and made sure you knew what was going on...Be prepared to wait a long time for your visits...Pleasant Grove office is great. Its small so they know who you are. You have to have your large procedures like egg retrieval and transfer done at the Sandy office though. The Sandy office always was a long wait, usually an hour past your appointment time and the longest I waited was an hour and a half. I would still recommend just because the Pleasant Grove office was so great.
How was your experience with Keith Blauer at Reproductive Care Center (Boston IVF Network Clinic)?
He was very slow each appointment but still didn't talk very much to me. He was efficient in the procedures but the worst experience I had was when we talked about how many embryos to transfer. My husband and I felt strongly to put in two and Dr. Blauer continued to make snide comments saying we were risking our babies health just to make sure the first procedure worked. Even after we told him we were firm on two he wrote down one transfer on our paper and we had to tell him no we said two embryos. After that I didn't like being around him because I felt very judged for wanting two.
What's one piece of advice would you give a prospective patient of Keith Blauer at Reproductive Care Center (Boston IVF Network Clinic)?
Be prepared to wait a long time for your visits. Listen to what he has to say but also follow your own intuitions and stand firm on your embryo transfer amount if it feels right to you.
During treatment, were you treated like a number or a human with Keith Blauer at Reproductive Care Center (Boston IVF Network Clinic)?
He wasn't interested in talking very much and I always had to wait for around an hour after my appointment time to be seen with no apologies ever. Also I had to sit there silently while he logged in my info which I felt like he was more worried about my stats not concerned with me.
Describe the protocols Keith Blauer used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
My egg retrieval went well, I started to get close to being overly stimulated by the dosage amount and had to lesson the dosage a couple of times. I had many follicles that were getting too large so they had to move up my egg retrieval date a couple of days. It was nice to move things faster but it also caused me not to have as many mature eggs. I had 11 which is a good amount but lots of people have more than that. They let all my embryos grow 5 days which I had 5 successful embryos after that. They gave one egg one more day to grow and it ended up being good as well and was frozen at 6 days. I put in two embryos even though Dr. Blauer continued to make me feel like a bad person for doing so but we felt strongly we needed two in. I conceived a single embryo from the two and am currently in my third trimester with a little boy. Dr. Blauer obviously knew what he was doing and I know of several people with success stories after having him as a doctor.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
I loved the nursing staff. They were much more compassionate than Dr. Blauer and they knew who I was through the whole process. They were the best part of the experience especially Barb in the Pleasant Grove office. She has gone through IVF herself so she was very understanding and made sure you knew what was going on.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
Pleasant Grove office is great. Its small so they know who you are. You have to have your large procedures like egg retrieval and transfer done at the Sandy office though. The Sandy office always was a long wait, usually an hour past your appointment time and the longest I waited was an hour and a half. I would still recommend just because the Pleasant Grove office was so great.
Describe the costs associated with your care under Keith Blauer at Reproductive Care Center (Boston IVF Network Clinic).
My insurance covered 80% off all procedures so we spent around $2800 for everything which we were very lucky that was all.
Describe Keith Blauer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
He is very against putting multiple in, at least he was in my case. He still let us make the decision but we had to stand firm and he made us feel like we were horrible parents for putting two in. He also wrote one embryo transfer on our paper after we had told him two and we had to point out that he had written it down wrong and make him change it to two.
5
Doctor
Keith Blauer
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Pleasant Grove (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
10
NPS
10
Age 40
4 Fertility Medications
Diminished Ovarian Reserve
Male Factor
Tubal Blockage
Unexplained
European
Income $50K - $99K
Teacher
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Heiner took a long time with my husband and I during our appointments. He explained everything in detail, including drawing diagrams and writing down statistics. I was impressed by the amount of detail he remembered when I read the appointment notes later.... We discussed using clomid versus femara and adding Gonal F. We increased the clomid to 100mg per day and then followed up with bloodwork to see how I responded. He explained that the Gonal F will reduce some of the negative effects of the clomid, with regard to mucus.
I have recently learned that this clinic [Reproductive Care Center-Pleasant Grove] does not participate in the attain loan program. That is a downside for me. The costs of some procedures are a little higher than other clinics. Also, I have been told that their embryo adoption waiting list time and selection is different from other clinics in the area.... Rachel and anyone I have spoken to has taken the time to answer all my questions, to confirm answers and get back to me, etc. I never feel like they are rushed or annoyed with my calls.
How was your experience with James Heiner (deceased) at Reproductive Care Center (Boston IVF Network Clinic)?
Dr Heiner took a long time with my husband and I during our appointments. He explained everything in detail, including drawing diagrams and writing down statistics. I was impressed by the amount of detail he remembered when I read the appointment notes later.
What's one piece of advice would you give a prospective patient of James Heiner (deceased) at Reproductive Care Center (Boston IVF Network Clinic)?
Write down your questions in advance and as they come up during the appointment.
During treatment, were you treated like a number or a human with James Heiner (deceased) at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Heiner spent an extensive amount of time with myself and my husband. He continued to answer question after question without appearing rushed or bothered. Later, I received the notes from our appointment and they were incredibly detailed!
Describe the protocols James Heiner (deceased) used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
We discussed using clomid versus femara and adding Gonal F. We increased the clomid to 100mg per day and then followed up with bloodwork to see how I responded. He explained that the Gonal F will reduce some of the negative effects of the clomid, with regard to mucus.
Describe your experience with your nurse at Reproductive Care Center (Boston IVF Network Clinic). (Assigned nurse: Rachel)
Rachel and anyone I have spoken to has taken the time to answer all my questions, to confirm answers and get back to me, etc. I never feel like they are rushed or annoyed with my calls.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
I have recently learned that this clinic does not participate in the attain loan program. That is a downside for me. The costs of some procedures are a little higher than other clinics. Also, I have been told that their embryo adoption waiting list time and selection is different from other clinics in the area.
Describe the costs associated with your care under James Heiner (deceased) at Reproductive Care Center (Boston IVF Network Clinic).
I purchased a diagnostic package for $700. IUI's were just over $400 and IVF depends upon many factor. We have not yet moved forward with IVF.
10
Doctor
James Heiner (deceased)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Pleasant Grove (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2016 - 2017, Unknown Success
NPS
8
NPS
2
Age 24 - 25
Anovulation
Endometriosis
PCOS
Tubal Blockage
Income $50K - $99K
Marketer or PR
1st of 3 Docs
IUI With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Not sure
Dr. Gililland is very compassionate, and caring. He takes great care of his patients. He always explains the potential outcomes, and risks, which is greatly appreciated!...He doesn't necessarily listen to what you want - he just tells you what you need.... I also was very impressed with him because he performed a surgery on me and mentioned every scenario, which most doctors don't do!...1. HSG 2. Tubes were blocked 3. Laparoscopy. Lasered endometriosis and opened tubes.
The nursing staff [RRC- PG] didn't know what they were doing. They were very rude, demanding, and constantly scheduled the wrong day for me....Strengths; scheduling! They're usually available. Weaknesses; very unorganized, drastically varying treatments and opinions from each doctor....They also weren't very familiar with fertility treatments in general. I had an excellent experience with the sandy gals, though!... Free consult (which was awesome) because a friend referred me.
How was your experience with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Gililland is very compassionate, and caring. He takes great care of his patients. He always explains the potential outcomes, and risks, which is greatly appreciated! I also was very impressed with him because he performed a surgery on me and mentioned every scenario, which most doctors don't do!
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
He doesn't necessarily listen to what you want - he just tells you what you need.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center (Boston IVF Network Clinic)?
He was very compassionate, sweet, and great to work with!
Describe the protocols John Gililland used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
1. HSG 2. Tubes were blocked 3. Laparoscopy. Lasered endometriosis and opened tubes.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
The nursing staff (at PG) didn't know what they were doing. Their answer was always to "call the sandy office." I requested that they bill me and they said they are unable to bill. Period. They also weren't very familiar with fertility treatments in general. I had an excellent experience with the sandy gals, though!
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
Strengths; scheduling! They're usually available. Weaknesses; very unorganized, drastically varying treatments and opinions from each doctor
Describe the costs associated with your care under John Gililland at Reproductive Care Center (Boston IVF Network Clinic).
Free consult (which was awesome) because a friend referred me. $250 HSG. Pricey bloodwork.
What specific things went wrong at Reproductive Care Center (Boston IVF Network Clinic)?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at Reproductive Care Center (Boston IVF Network Clinic).
The nursing staff didn't know what they were doing. They were very rude, demanding, and constantly scheduled the wrong day for me.
8
Doctor
John Gililland
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
2
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Pleasant Grove (closed)
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
9
NPS
9
Age 35
1 Fertility Medications
PCOS
Income $50K - $99K
1st of 3 Docs
9 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I first met with Dr. Moore for a consultation, which happened to be on cycle day 3. After speaking for an hour, Dr. Moore came to the conclusion to start me on oral Mead that night. I was prescribed Femara, and took it Days 3-7. On day 6, I started injections of Gonal F. I took those on day 6-9. My body responded the best it ever has, in the 6+ years I have been trying to conceive.... Dr. Moore really listened to what my needs were, and gave new options to try, and gave me a lot of hope.
The clinic [Reproductive Care Center-PG] is quite small, and seems a little busy for all the patients they have. It was in an easy to get to location though, and is easy to find. The room I went into didn’t seem like it got cleaned nightly, as there was hair under the chair a couple different times I visited.... I had to have multiple ultrasounds done, and I now have a bill of over $800. I didn’t expect my bill to be that much, and thought it would be much more affordable. I’ve only seen Dr. Moore for one month of treatment,
How was your experience with Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Moore is very passionate about what he does. He truly cares about his patients, and what is best for them. He is very easy to communicate with, and gave me his cell number to contact him at any time, with any questions I might have. He had great ideas of new things we could try, and was very positive with his care and his ideas for my infertility journey.
What's one piece of advice would you give a prospective patient of Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
Meet with him, and trust what he has to say.
During treatment, were you treated like a number or a human with Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Moore really listened to what my needs were, and gave new options to try, and gave me a lot of hope.
Describe the protocols Andrew Moore used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
I first met with Dr. Moore for a consultation, which happened to be on cycle day 3. After speaking for an hour, Dr. Moore came to the conclusion to start me on oral Mead that night. I was prescribed Femara, and took it Days 3-7. On day 6, I started injections of Gonal F. I took those on day 6-9. My body responded the best it ever has, in the 6+ years I have been trying to conceive.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
The nursing staff is minimal, so I’ve only worked with two nurses. They were both very kind and very helpful. They had a great demeanor about them, and were easy to work with.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
The clinic is quite small, and seems a little busy for all the patients they have. It was in an easy to get to location though, and is easy to find. The room I went into didn’t seem like it got cleaned nightly, as there was hair under the chair a couple different times I visited.
Describe the costs associated with your care under Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic).
The reason I went to Dr. Moore is because he accepted my insurance. It’s really hard to find a fertility doctor that accepts insurance. With that being said, I had to have multiple ultrasounds done, and I now have a bill of over $800. I didn’t expect my bill to be that much, and thought it would be much more affordable. I’ve only seen Dr. Moore for one month of treatment, which doesn’t include the IUI I had scheduled. I’m not too happy about the cost of everything I’ve seen him for. It seems like he has charged me a lot.
9
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Pleasant Grove (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2016 - 2018, Unknown Success
NPS
10
NPS
10
Age 27 - 29
1 IVF
Anovulation
PCOS
Unexplained
Income $0 - $49K
3rd of 3 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Our first IVF [with Dr. Moore] we didn’t know I had PCOS so if that would’ve been known I’m sure our protocol/results would’ve been different. We are currently working on doing an FET and now that he knows we are doing different things to better prepare for success. Even simple things such as an anti inflammatory diet which I’ve already noticed a huge difference in the way I feel...When we did IVF, we only had 2 viable embryos. He suggested we transfer one and freeze the other because multiples are more risky.
I love that a couple of the nurses I’ve worked with [at Reproductive Care Center] have struggled with infertility as well. It made them more compassionate and relatable. I had an ultrasound a few days ago and everything was looking great and ready for the FET. Marie pulled me into another room to discuss the protocol for the upcoming week and I got nervous and began to cry. She was so kind and comforted me. I’ve been really pleased with the staff. Even down to the receptionist. She’s always so sweet and welcoming.
How was your experience with Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
He’s kind of soft spoken which is comforting to me because he’s not loud and obnoxious. I’ve never felt uncomfortable around him especially during ultrasounds. He’s always willing to answer any questions you might have and never makes you feel stupid no matter how simple the questions may be. I feel like he cares about our success. Although, there have been a few appointments where I feel like he was a little rushed. Not sure if he was just running behind or poor scheduling.
What's one piece of advice would you give a prospective patient of Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
If you want to be cared for and treated like a person and not a number then Dr Moore is the doctor for you!
During treatment, were you treated like a number or a human with Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
I felt like he actually cared about me as a person and was in the room for every ultrasound and appointment as opposed to having nurses do it all for him.
Describe the protocols Andrew Moore used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
Our first IVF we didn’t know I had PCOS so if that would’ve been known I’m sure our protocol/results would’ve been different. We are currently working on doing an FET and now that he knows we are doing different things to better prepare for success. Even simple things such as an anti inflammatory diet which I’ve already noticed a huge difference in the way I feel.
Describe your experience with your nurse at Reproductive Care Center (Boston IVF Network Clinic). (Assigned nurse: Marie Few)
I love that a couple of the nurses I’ve worked with have struggled with infertility as well. It made them more compassionate and relatable. I had an ultrasound a few days ago and everything was looking great and ready for the FET. Marie pulled me into another room to discuss the protocol for the upcoming week and I got nervous and began to cry. She was so kind and comforted me. I’ve been really pleased with the staff. Even down to the receptionist. She’s always so sweet and welcoming.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
I like to be reminded of my appointments since there is so much to worry about and occasionally they forget to call and remind me. That’s just a minor thing though. They are however great at making you feel welcome and comfortable in a terrifying and uncomfortable situation.
Describe the costs associated with your care under Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic).
Our FET is going to cost a little over 4 thousand. Including medications.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center (Boston IVF Network Clinic).
When we did IVF, we only had 2 viable embryos. He suggested we transfer one and freeze the other because multiples are more risky.
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Pleasant Grove (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 24
3 Fertility Medications
Male Factor
PCOS
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Andrew Moore] started me on 7.5 mg of femara on days 3-9 of my cycles. He started with a higher dose and longer duration because I had already tried 5mg of femara of days 3-7 without any results. He performed an ultrasound on day 10 and day 13 to confirm that the follicle was maturing, I then did a progesterone test on day 24 I think to confirm ovulation. My next cycle I did OPKs and then a progesterone test 8 days after my positive OPK. He wants us to try just ovulation induction for 3-6 cycles then we can add insemination when we think we need it due to my husbands abnormal semen analysis.
This clinic [Reproductive Care Center-PG] is great at getting you in for appointments and consultations. I feel like everyone is very nice and genuine. Biggest problem is that they don’t answer the phone all the time or because there’s only one doctor at the Pleasant Grove location, if he’s gone they just close and there’s no way to leave a message or know why they’re closed.... I don’t actually interact with the nurses much, just to call in for my prescription and any questions. They respond quickly and efficiently. I wish that they would double check why my doctor ordered certain tests at certain times.
How was your experience with Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
So far I don’t have any negative perceptions of Dr. Moore. He has always treated me and my husband with the utmost respect. He answers all of our questions, has laid out the various treatment options in a detailed manner, and has been very honest about our chances of conceiving and what he thinks is our best option.
What's one piece of advice would you give a prospective patient of Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
Ask questions all of your questions and be open to trusting him and his opinion.
During treatment, were you treated like a number or a human with Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
He’s very concerned with the emotional and financial burden of fertility treatments. He constantly reassures us that treatment is at our pace, based on how we feel and what we can handle. He always takes ample time to answer or questions and makes sure all our concerns are addressed.
Describe the protocols Andrew Moore used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
He started me on 7.5 mg of femara on days 3-9 of my cycles. He started with a higher dose and longer duration because I had already tried 5mg of femara of days 3-7 without any results. He performed an ultrasound on day 10 and day 13 to confirm that the follicle was maturing, I then did a progesterone test on day 24 I think to confirm ovulation. My next cycle I did OPKs and then a progesterone test 8 days after my positive OPK. He wants us to try just ovulation induction for 3-6 cycles then we can add insemination when we think we need it due to my husbands abnormal semen analysis.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
I don’t actually interact with the nurses much, just to call in for my prescription and any questions. They respond quickly and efficiently. I wish that they would double check why my doctor ordered certain tests at certain times.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
This clinic is great at getting you in for appointments and consultations. I feel like everyone is very nice and genuine. Biggest problem is that they don’t answer the phone all the time or because there’s only one doctor at the Pleasant Grove location, if he’s gone they just close and there’s no way to leave a message or know why they’re closed.
Describe the costs associated with your care under Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic).
I feel like it’s expensive but better than most clinics that I’ve looked into. I also like that they are very up front about the costs of tests, procedures, and treatments.
What specific things went wrong at Reproductive Care Center (Boston IVF Network Clinic)?
  • Failed to order appropriate test
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Reproductive Care Center (Boston IVF Network Clinic).
They ordered the wrong test in my initial evaluation. It was a fractionated hemoglobin instead of a HgbA1C. So I had to come back another day and get blood drawn again.
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Pleasant Grove (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 31
1 IUI
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Andrew Moore] wrote detailed notes in my chart for the nurses about how to get through my curvy cervix (more detail than any of them had ever seen). It certainly made the IUI process less stressful! He always seemed happy to see my husband and I. Dr. Moore filled us with hope. And when our pregnancy was confirmed he invited us to bring our baby to meet him when the time comes!
They [Reproductive Care Center-Pleasant Grove] have many offices throughout Utah, as well as some in Idaho, Wyoming, and maybe Colorado. I wish their PG office had their own billing instead of having to work through the Sandy clinic (I think they were working on that earlier this year.) Everybody there always had a smile on their face, which helped when going through such a traumatic time.
How was your experience with Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
Great bedside manner. He made jokes with us, and helped keep the mood light. Dr. Moore was very knowledgeable. Anybody who seeks treatment through him will be in capable hands. I highly recommend him.
What's one piece of advice would you give a prospective patient of Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
He is straight forward, and I love that about him. Know that he is very easy going. Just know that you are in good hands with Dr. Moore and his nurses!
During treatment, were you treated like a number or a human with Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
He wrote detailed notes in my chart for the nurses about how to get through my curvy cervix (more detail than any of them had ever seen). It certainly made the IUI process less stressful! He always seemed happy to see my husband and I. Dr. Moore filled us with hope. And when our pregnancy was confirmed he invited us to bring our baby to meet him when the time comes!
Describe the protocols Andrew Moore used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
He went over all of my medical history from my OB and previous fertility clinic, as well as surgeries I had completed at the hospital. Because it had been a few years since we had sought out fertility treatments, we started at the beginning, but he also added a water ultrasound of my uterus, which had never been done before. My HSG that I had done before came back positively (minor scar tissue in my fallopian tubes). I did 2 rounds of femara with IUI, same protocol each time. I also had to get my Varicella vaccine updated because my immunity to that was low. I got pregnant from my 2nd IUI.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
Super friendly. Always got a call back within a few hours. Always positive and happy to help.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
They have many offices throughout Utah, as well as some in Idaho, Wyoming, and maybe Colorado. I wish their PG office had their own billing instead of having to work through the Sandy clinic (I think they were working on that earlier this year.) Everybody there always had a smile on their face, which helped when going through such a traumatic time.
Describe the costs associated with your care under Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic).
I think between my two cycles with all the ultrasounds, blood work, medications, consultation, and IUI procedures we probably paid around $5,000 out-of-pocket. (Insurance only covered minimal testing.)
What specific things went wrong at Reproductive Care Center (Boston IVF Network Clinic)?
  • Failed to call with results
Describe the specific things that went wrong at Reproductive Care Center (Boston IVF Network Clinic).
They just didn't call me with my hcG numbers within the timeframe they told me I would get the results (they called me the following day).
10
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Pleasant Grove (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
8
NPS
8
Age 26
Male Factor
European
Income $0 - $49K
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. Moore was extremely respectful. He worked with us and our insurance company. He gave us his personal phone number and called us to follow up. He helped us receive medicine even during hours when the office was closed. He was personable and friendly....He helped diagnose male factor infertility in my husband. We hoped to start IVF, but our insurance company was uncooperative. Dr. Moore helped write letters to our insurance company on our behalf and really worked for us.
Pretty good about scheduling and answering the phone. Not all of the doctors [Reproductive Care Center] are up to par on bedside manner, but I could recommend the facility. I like the overall environment of the place and the receptionist. Not too crowded and very professional.... Very gentle and sensitive to the fact that I don’t like getting my blood taken. Helpful in explaining complicated information and very nice about answering questions.
How was your experience with Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
We had previously seen a colleague of Dr. Moore’s and had a bad experience. We were very candid with Dr. Moore and he was compassionate with us. He helped diagnose male factor infertility in my husband. We hoped to start IVF, but our insurance company was uncooperative. Dr. Moore helped write letters to our insurance company on our behalf and really worked for us. In the end, we couldn’t make it work, but we were extremely grateful for the time that Dr. Moore focused on us and the respect that he showed us.
What's one piece of advice would you give a prospective patient of Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
Come with lots of questions and make sure to take notes. Take him seriously when he gives you his personal cell phone number and use it to your advantage.
During treatment, were you treated like a number or a human with Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
Dr. Moore was extremely respectful. He worked with us and our insurance company. He gave us his personal phone number and called us to follow up. He helped us receive medicine even during hours when the office was closed. He was personable and friendly.
Describe the protocols Andrew Moore used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
My husband took samples. I had an HSC exam, an internal sonogram, & took ovulation tests.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
Very gentle and sensitive to the fact that I don’t like getting my blood taken. Helpful in explaining complicated information and very nice about answering questions.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
Pretty good about scheduling and answering the phone. Not all of the doctors are up to par on bedside manner, but I could recommend the facility. I like the overall environment of the place and the receptionist. Not too crowded and very professional.
Describe the costs associated with your care under Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic).
Through my insurance, costs were reasonable for the initial consultation and diagnostic testing.
8
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Pleasant Grove (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unsuccessful
NPS
8
NPS
9
Age 29 - 32
2 IUI
Diminished Ovarian Reserve
Unexplained
Income $50K - $99K
Marketer or PR
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
Andrew Moore is a very compassionate doctor. He seemed invested in our success every time we saw him. He seems to have a very set routine of “the plan” or “next steps.” Because I felt like he was just following the course of action he’s used to, I felt like our case wasn’t individualized. I never felt like this was a personal reflection because he’s great!
The clinic [RRC- Pleasant Grove] has always been great to work with. Billing was very up front with us. We’ve had extremely organized nurses, front desk staff, etc. I highly recommend the Pleasant Grove office! It seems much more personal than Sandy RCC.... We started with clomid for round 1. It didn’t work, and I didn’t like how I felt, so cycle 2 was Clomid. We didn’t get large enough follicles so we didn’t do the IUI. We continued with Clomid and it caused terrible cramps and I ended up in the ER. We decided I should wait to proceed.
How was your experience with Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
Andrew Moore is a very compassionate doctor. He seemed invested in our success every time we saw him. He seems to have a very set routine of “the plan” or “next steps.” Because I felt like he was just following the course of action he’s used to, I felt like our case wasn’t individualized. I never felt like this was a personal reflection because he’s great!
What's one piece of advice would you give a prospective patient of Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
Be persistent about next steps and what your situation might entail. Ask if the plan is tailored to your situation.
During treatment, were you treated like a number or a human with Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
Doctor Moore is very caring and empathetic. He seems to genuinely care about his patients and their success. I didn’t give a perfect review simply because of a lack of follow up. We have heard a lot of other doctors calling to discuss what a result means, etc. We’ve never had that with the doctor.
Describe the protocols Andrew Moore used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
We started with clomid for round 1. It didn’t work, and I didn’t like how I felt, so cycle 2 was Clomid. We didn’t get large enough follicles so we didn’t do the IUI. We continued with Clomid and it caused terrible cramps and I ended up in the ER. We decided I should wait to proceed.
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
Very kind and helpful. Always willing to answer questions!
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
The clinic has always been great to work with. Billing was very up front with us. We’ve had extremely organized nurses, front desk staff, etc. I highly recommend the Pleasant Grove office! It seems much more personal than Sandy RCC.
Describe the costs associated with your care under Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic).
Our insurance covered most blood work and IUI so each cycle was only $100-200 for us. Plus the cost of trigger shots at $95.
What specific things went wrong at Reproductive Care Center (Boston IVF Network Clinic)?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Reproductive Care Center (Boston IVF Network Clinic).
We just had to follow up a few times to get charts sent to other doctors.
8
Doctor
Andrew Moore
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Pleasant Grove (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
8
Age 22
2 Fertility Medications
Endometriosis
Male Factor
PCOS
European
Income $0 - $49K
2nd of 2 Docs
2 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
I felt like Dr. Moore really cared, and still does. He told me when I first met him that if I ever had concerns about anything, including the nurses, to text/call his personal cell phone number and we would get it cleared up.... I feel like he knew what he was talking about for the MOST part. An example of this is my being diagnosed with endometriosis. He diagnosed me based on my symptoms, and he was going to perform surgery to fix it.
All of the nurses [Reproductive Care Center] were so compassionate and kind! They all knew what they were doing and I felt very well taken care of....I think the clinic was amazing. Aside from the concerns I have about Dr. Moore, the clinic was perfect. I always felt welcomed and cared about by every single nurse and the secretary. They made sure I was taken care of and everyone was always very kind.... when they were doing my testing they forgot to call me with results about one thing, so I had to call them and ask for it. I may have jumped the gun a little, the day was almost over and they hadn't called yet so I called to make sure I got the results that day (they told me I would).
How was your experience with Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
I feel like he knew what he was talking about for the MOST part. An example of this is my being diagnosed with endometriosis. He diagnosed me based on my symptoms, and he was going to perform surgery to fix it. It turned out that he was out of network with my insurance as well as the hospitals he does surgeries at, so I ended up having an OBGYN that I trust very much do the surgery. The OBGYN made sure to do it when I wasn't on my period but I also hadn't ovulated yet so there was no possible way I was pregnant. When we were planning on doing the surgery with Dr. Moore, he scheduled it based on HIS "surgery days" and it ended up falling in the 2 week wait, so there was a possibility I could have been pregnant for the surgery. I don't think he thought it mattered because we can't get pregnant on our own anyways, but it still was worrisome that he wanted to risk it. Other than that, he seemed very informed. He told me what diets to do to help with my mild PCOS, he referred me to a clinic for pelvic physical therapy after surgery, and he gave me a lot of information regarding pursuing IUI and IVF after the surgery. He knows what he is talking about. One other thing that kind of made me question him a little is the fact that he told me to text him with any concerns, and I texted him once asking for pain meds because my cramps from my period were unbearable (anyone with endometriosis will know what I'm talking about), but he never responded. We haven't done IVF or even an IUI yet because we wanted to get everything cleared with the surgery, and I don't think we will pursue that with him because we got a referral from a friend of another doctor that they loved working with.
What's one piece of advice would you give a prospective patient of Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
Make sure you ask all the questions. He will answer any and every question with grace and a lot of information. He doesn't know what you know or don't know, so ask questions. You are the patient, you deserve to know everything about what the doctors want to do with you so ASK QUESTIONS. And take advantage of the fact that he gives his cell phone number to you. He wouldn't do that if he didn't expect to get texts/calls from you.
During treatment, were you treated like a number or a human with Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic)?
I felt like Dr. Moore really cared, and still does. He told me when I first met him that if I ever had concerns about anything, including the nurses, to text/call his personal cell phone number and we would get it cleared up. He also asked me how I was doing emotionally with everything and he acknowledged that infertility is hard, so it's okay if I struggle emotionally. He wanted me to know that he was there not just for treatment but for all the hard stuff too. That made me feel like a human more than a number for sure.
Describe the protocols Andrew Moore used in your cycles at Reproductive Care Center (Boston IVF Network Clinic) and their degree of success.
He just put me on femara twice, once before the surgery and once for the cycle the surgery was on (that's the cycle I'm still on).
Describe your experience with the nursing staff at Reproductive Care Center (Boston IVF Network Clinic).
All of the nurses were so compassionate and kind! They all knew what they were doing and I felt very well taken care of.
Describe your experience with Reproductive Care Center (Boston IVF Network Clinic).
I think the clinic was amazing. Aside from the concerns I have about Dr. Moore, the clinic was perfect. I always felt welcomed and cared about by every single nurse and the secretary. They made sure I was taken care of and everyone was always very kind.
Describe the costs associated with your care under Andrew Moore at Reproductive Care Center (Boston IVF Network Clinic).
I just received a bill for $414 for all of my testing that was done, and that's because we found out later that my insurance was out of network with him. That's the only thing that's a little frustrating, but it's because I talked to my insurance before and they said I could go to any doctor on the list and I thought he was on the list. So technically it's my fault, not the clinic's.
What specific things went wrong at Reproductive Care Center (Boston IVF Network Clinic)?
  • Failed to call with results
Describe the specific things that went wrong at Reproductive Care Center (Boston IVF Network Clinic).
The one thing I forgot about is when they were doing my testing they forgot to call me with results about one thing, so I had to call them and ask for it. I may have jumped the gun a little, the day was almost over and they hadn't called yet so I called to make sure I got the results that day (they told me I would).
8
Doctor
Andrew Moore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Reproductive Care Center (Boston IVF Network Clinic)
Pleasant Grove (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5

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