Reproductive Fertility Center

We initially selected this clinic due to the location. We then found out that there are several offices where monitoring and procedures are done. The drive was inconvenient. However, they were able to accommodate early appointment times.

I feel like everyone who works at Dr. Lin’s offices had to jump through hoops to get hired there because they are all the best! The staff are always so nice and considerate. They all truly care and make you feel very warm. The places are all clean and there’s plenty of parking.

The clinic is warm and welcoming. Receptionists and staffs are friendly. They do need to have a better communication between coordinators and doctors. They should provide test results on paper with explanation. Some nurses do rushes through the ultrasounds and does not explain what they are looking at and the result. especially to someone who is new to the IVF world.

The wait time even with a scheduled appointment needs vast improvement. There were times when my husband and I brought our lunches or snacks because we were at the clinic for hours. The front desk assistants are nice and greet everyone, especially during the pandemic extra attention and precautions for everyone. On occasion, their voices project throughout the waiting room and everyone can hear another patients personal matters.

The clinic is in bigger building, but right by the entrance. It is very inviting and roomy. It has a great welcoming aesthetic. The rooms and lab are always clean. They provide snacks and water. Their reception area is quite large so it makes it easy for multiple patients to not feel crowded. Someone is always available in the front.

I will recommend the clinic. It’s very clean, spacious and have a cozy ambiance. Parking area is huge. The clinic is nicely located, close to the freeway and restaurants. The surrounding looks safe too. The front office receptionists are all very nice and professional. The nurses, acupuncturist and the financial coordinator are all amazing.

Extremely long wait times with no warning if the doctor is running hours behind. The office felt like a "lifestyle" clinic--big glossy photos of babies everywhere. It did not feel like I was being treated as an individual patient.

The clinic was calm and comfortable to visit. The clinic was well maintained and always clean for guest. We always felt welcomed when we entered the clinic and built a good relationship with everyone who worked in the front area

The clinic has a professional staff of all women. When I called the main line, I always got ahold of someone during business hours (Saturdays as well). If the person answering did not have the information, someone got back to me within a timely fashion. I found all the nurses capable and professional. Michelle who runs the front desk at Alhambra on monitoring days was 100% on top of things, with a friendly, caring demeanor, as well as a crisp professionalism. Based on her demeanor alone, I was inclined to shortlist this clinic for my care. I like that they have different locations for monitoring, as I would not have considered this clinic without their Alhambra monitoring branch. When I called my shortlist, I was able to get scheduled with Dr. Lin for a consultation ahead of schedule compared to a lot of other offices. Dr. Lin works a lot of hours (three locations) and enjoys his work. I never had to see a backup doctor during my care. I like that women generally run the day-to-day here, since fertility is a very female-centric experience. Dr. Lin provides his cell for patients that are actively cycling, and I was able to get a response immediately when I had a medication spill. Do be prepared to drive to the Irvine or Corona office if you are an Alhambra patient, as that location is only a satellite office for monitoring (bloodwork, ultrasounds) and consultations. Procedures are conducted at Irvine or Corona (I never had to go to Corona). Dr. Lin is very experienced and has been in the IVF game. My previous doctor was young and perhaps more up on the minute-to-minute trends and evolution of ART, which was a positive. However, the monitoring, being treated like human being (not a number), cleanliness and organization of the clinic was also strong here. My questions were answered respectfully and kindly.

Clinic is clean, organized, modern, welcoming. The team works well together, has a repeatable strategy and it’s executed well. As a patient, you have so many questions and early on it is so hard to know what to expect….also accounting for all the emotions, it can be a lot. Having a team to direct you, explain the steps and follow thru is very helpful

The clinic has a high success rate, and therefore high prices! Full payment is due up front. At no point was I ever given finance options, so know your plan going in. Also, I was surprised how much additional research I had to do on my own to understand the process. They do not do a good job explaining everything beforehand, nor explaining complementary therapies like acupuncture or yoga, that can enhance the efficacy of treatment.

Excellent service, very responsive, great location, very nice and clean, always agreeable and it feels like a spa. Making you feel relaxed and safe. The color are very soothing and it feels that the clinic is well taken care off.

The clinic had early morning appointment before work, which was very helpful. The clinic was easy to communicate with. Mostly went in the early mornings when I did go later it was much busier and other nursing staff was not as responsive as the head coordinator.

Able to get a lot of patients in for ultrasounds and lab draws. They can improve on making sure all needed test are done before Egg retrieval. As the patient, ask as many questions as you can, make a list of your Questions, email them, call them. Don’t ever feel bad about contacting them. They are there for you and never hesitate to reach out.

They were clean and friendly. The whole staff was always helpful and the nurses were great at explaining how to administer the medication. They would go over it until you were comfortable doing it on your own.

Strengths: dr Lin and his team are the best. They make you feel welcome and get the job done. They will give you a detailed calendar and check in with you after each and every appointment Weakness: wait times are pretty bad. Sometimes up to an hour before being seen. They often don’t tell you when a urine sample is needed ahead of time (ps it’s the first baseline appt only). I do wish there was an online patient portal with appt reminders and medication calendars instead of printed versions.

The clinic was clean and inviting. The wait time was never very long and the staff was always caring. I was able to ship my medicine to them (as it needed a signature for drop off) and they would hold it for me until I could swing by and get it.

The clinics strengths is their effectiveness in communicating with their patients the procedures and medication use, etc. The atmosphere is friendly, welcoming and very clean. Undergoing the stress of already dealing with infertility, this agency provided the emotional and financial support to its patients. Communication is very important when dealing within infertility and this staff is phenomenal.

I think the clinic runs very smoothly, I never wait very long for my appointment, the staff is all very nice. Everything is very clean and it’s a calming environment. It was difficult to get a copy of my lab results from them and I had to make multiple calls and said it would take a few weeks, which was frustrating.

The clinic felt welcoming and laid out all of the possibilities and options. They understand that finances are a huge part but not the only part of The ivf process. The nurse did not seem very knowledgeable during our consultation. I had a lot of questions that she was not able to answer but wrote them down and called me back, answering all of my questions.

Strengths - expertise, hours of operation, flexibility to schedule, cost, dedicated nurse, track record Opportunities - Dr bedside manner (at first), billing organization

The clinic is amazing. Staff, all of the staff, are friendly and warm and knowledgeable. Everyone there is pulling for you, and that really helps. You feel very emotionally supported. Office is beautiful. The only downside is parking is expensive, but what can you expect in West Hollywood. Try to find street parking if you can.

I think the clinic is great! The staff is caring and knowledgeable. We chose to use them again for a second pregnancy even though it was over an hour drive because we thought it was worth it. I guess a weakness would be that sometimes Dr Lin ran late, and that was frustrating. He was always so busy.

The clinic has multiple locations which makes it convenient for all those blood tests that will be needed. You don’t have to go to specially one and I went to different ones depending on the day and where I would be. All the staff I encountered were extremely helpful and caring. Wait times weren’t long and you never felt rushed.

The clinic is awesome, the staff who works there was amazing. Every person I dealt with in associate with the clinic was great and easy to work with. I would suggest getting an email address especially if your appointments are early in the morning to have a method of communication in case you can't reach someone by phone.