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RMA of Southern California

2 doctors work here

Rated 9.5
Strongly recommend: 93%Don't recommend: 7%9.5
93% strongly recommend
29 reviews
Operations
9.7
9.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.5
9.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.3
8.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.4
9.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
9.3
9.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
122
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling is not offered
Mental health counseling is not offered
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication
2 doctors work here
NPS
9.5
Average Doctor Score
Rated 9.8
Strongly recommend: 99%Neutral: 0%Don't recommend: 1%9.8
Thomas Kim
RMA of Southern California
99% strongly recommend
32 Reviews
Rated 9.1
Strongly recommend: 80%Neutral: 20%9.1
Melanie Landay
RMA of Southern California
80% strongly recommend
9 Reviews

This clinic has 1 office
Visit clinic website

Los Angeles
11500 W. Olympic Blvd., Suite 150
Los Angeles, CA 90064
424-293-8841

29 patient reviews

Most Recent
Strongly Recommend
93%
Neutral
0%
Don't Recommend
7%
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
9
NPS
9
Age 34 - 35
3 IUI
European
East Asian
Income $500K+
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
he [Dr. Kim] remembered many details, was kind and always willing to explain and answer questions...Wonderful doctor, nurses and staff. I felt very taken care of going through multiple rounds of IUI and finally a successful round of IVF...Ask lots of questions; he will take the time to answer them all candidly....
I was always able to get someone [at RMA of Southern California] on the phone or through their email/secure message line...Great hours (open early and I never had trouble getting appointments for when I wanted/needed them); I wish they had more up to date technology (very limited online portal, for instance)...She and the other staff at the clinic helped me navigate medications, pharmacies, insurance, work fertility benefits in a way that alleviated my stress - I felt that they were always on my side...
How was your experience with Thomas Kim at RMA of Southern California?
Wonderful doctor, nurses and staff. I felt very taken care of going through multiple rounds of IUI and finally a successful round of IVF. I never had a problem getting an appointment for days/times that worked for me and they were very cautious and considerate during the COVID pandemic as well. I was always able to get someone on the phone or through their email/secure message line; I know friends who went with larger offices who never had a consistent point of contact throughout and feel grateful that I knew pretty much every person in Dr. Kim's office by name (and they knew me by name as well).
What's one piece of advice would you give a prospective patient of Thomas Kim at RMA of Southern California?
Ask lots of questions; he will take the time to answer them all candidly.
During treatment, were you treated like a number or a human with Thomas Kim at RMA of Southern California?
Small office - he remembered many details, was kind and always willing to explain and answer questions
Describe your experience with your nurse at RMA of Southern California. (Assigned nurse: Shelli Carter)
Shelli Carter was absolutely wonderful. Very responsive, extremely helpful and knowledgeable. She and the other staff at the clinic helped me navigate medications, pharmacies, insurance, work fertility benefits in a way that alleviated my stress - I felt that they were always on my side.
Describe your experience with RMA of Southern California.
Great hours (open early and I never had trouble getting appointments for when I wanted/needed them); I wish they had more up to date technology (very limited online portal, for instance) but that wasn't my highest priority.
Describe the costs associated with your care under Thomas Kim at RMA of Southern California.
I was fortunate that my work benefits covered it, so I only paid my $4000 out of pocket insurance deductible/max (including for medications). They billed pretty much everything very promptly through my insurance.
9
Doctor
Thomas Kim
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of Southern California
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
9
NPS
9
Age 45 - 46
4 IVF
East Asian
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Kim was kind and informative. We chose him because of his bilingual ability, which also came in handy at times. He took the time to explain everything and if we had additional questions, he would answer those as well...Dr. Kim said his clinic would not implant more than one embryo at a time, because they human body wasn't meant to carry more than one (unlike animals). It was less risky to implant one over multiple embryos...
Clinic [RMA of Southern California] is state-of-the-art and clean. They have a lab in-house which makes things a lot faster. Very impressed with their space and resources. Also being part of a big network meant more learnings and resources if needed...Shelli [nurse] was great - very patient and thorough in her explanations. She also helped with any administrative or billing questions I had as well. She also did a lot of the follow-up calls after every appointment to explain the results or procedures.
How was your experience with Thomas Kim at RMA of Southern California?
Dr. Kim was kind and informative. We chose him because of his bilingual ability, which also came in handy at times. He took the time to explain everything and if we had additional questions, he would answer those as well.
What's one piece of advice would you give a prospective patient of Thomas Kim at RMA of Southern California?
I would have them ask him to explain the chances/percentages of each of the stages of IVF. i.e. on average, how many embryos before finding a healthy one? or how many eggs per retrieval on average.
Describe your experience with your nurse at RMA of Southern California. (Assigned nurse: Shelli)
Shelli was great - very patient and thorough in her explanations. She also helped with any administrative or billing questions I had as well. She also did a lot of the follow-up calls after every appointment to explain the results or procedures.
Describe your experience with RMA of Southern California.
Some of the other nurses weren't as helpful as Shelli. A couple were not good with drawing blood and had to poke my wife multiple times in one sitting. Also weren't great with follow-up calls when requested. Clinic is state-of-the-art and clean. They have a lab in-house which makes things a lot faster. Very impressed with their space and resources. Also being part of a big network meant more learnings and resources if needed.
Describe the costs associated with your care under Thomas Kim at RMA of Southern California.
only copays under Dr. Kim. However, we had to pay out-of-pocket for anesthesia and then get reimbursed by our insurance company, which was a pain. Wished they would have used someone that takes insurance.
Describe Thomas Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Southern California.
Dr. Kim said his clinic would not implant more than one embryo at a time, because they human body wasn't meant to carry more than one (unlike animals). It was less risky to implant one over multiple embryos.
9
Doctor
Thomas Kim
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of Southern California
Los Angeles
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Review of
2019, Successful
NPS
10
NPS
10
Age 49
Donor Eggs
European
Income $100K - $199K
Teacher
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Kim explained every procedure, the expectations and risks. Her made sure we understood every step of the process and our odds. He made sure we understood what the entire process would entail so that we could make informed decisions. In addition, he was warm and friendly, setting us at ease and making sure we felt no pressure when making decisions...
Dr. Kim's clinic is clean, quiet, and comfortable. The staff is friendly and welcoming. Parking was easy and the location was easy to find...Costs were bundled into a package option, depending on what was expected for the patient you could choose different options. The packages saved money as a whole over paying for each procedure individually. All costs were explained in detail...
How was your experience with Thomas Kim at RMA of Southern California?
Dr. Kim explained every procedure, the expectations and risks. Her made sure we understood every step of the process and our odds. He made sure we understood what the entire process would entail so that we could make informed decisions. In addition, he was warm and friendly, setting us at ease and making sure we felt no pressure when making decisions
What's one piece of advice would you give a prospective patient of Thomas Kim at RMA of Southern California?
I am not sure
During treatment, were you treated like a number or a human with Thomas Kim at RMA of Southern California?
Dr. Kim and his staff were very friendly and kind during every encounter. He answered my questions whether through email, in person, or over the phone. Dr. Kim seemed to take a very personal interest is our success getting pregnant, his warmth and bed side manner are impeccable. I would not hesitate to recommend Dr. Kim to anyone.
Describe the protocols Thomas Kim used in your cycles at RMA of Southern California and their degree of success.
My procedure was simple compared to what others may experience. I simply had poor egg quality due to age. We chose donor eggs, I had no medications prior to the procedure. After the embryo transfer I was put on progesterone and estrogen for 12 weeks to increase the chances of implantation and maintaining the pregnancy to the point the placenta was formed. From there I was medication free and carried to term.
Describe your experience with the nursing staff at RMA of Southern California.
helpful and kind
Describe your experience with RMA of Southern California.
Dr. Kim's clinic is clean, quiet, and comfortable. The staff is friendly and welcoming. Parking was easy and the location was easy to find. I experienced no weaknesses and have no complaints to give. My response must be 200 characters and I am out of things to say, can I please move on
Describe the costs associated with your care under Thomas Kim at RMA of Southern California.
Costs were bundled into a package option, depending on what was expected for the patient you could choose different options. The packages saved money as a whole over paying for each procedure individually. All costs were explained in detail
10
Doctor
Thomas Kim
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
RMA of Southern California
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
2020 - 2021, Successful
NPS
10
NPS
10
Age 36 - 37
2 Egg Freezing
Diminished Ovarian Reserve
Endometriosis
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
During 2 rounds of egg freezing cycles with RMA, I have nothing but great things to say about Dr.Kim and his entire staff. From my first appt, Dr Kim explained the process to me in a way I could really understand, and was always available to me...Very personal experience from Dr Kim& his staff. With them remembering my name/history throughout my experience - and always being available, never being made to wait...
During 2 rounds of egg freezing cycles with RMA, I have nothing but great things to say about Dr.Kim and his entire staff...the personal care i received from the nurse (Shelley) who was available at every visit, and during both retrievals. She was also on call late at night whenever I needed her...I never had any issues getting an appointment, and was never made to wait...
How was your experience with Thomas Kim at RMA of Southern California?
During 2 rounds of egg freezing cycles with RMA, I have nothing but great things to say about Dr.Kim and his entire staff. From my first appt, Dr Kim explained the process to me in a way I could really understand, and was always available to me. Shelley was incredible, taking my calls at 10pm when I was in a panic - and instantly dealt with my problem. I never had any issues getting an appointment, and was never made to wait. My Progyny health insurance took care of everything else!
During treatment, were you treated like a number or a human with Thomas Kim at RMA of Southern California?
Very personal experience from Dr Kim& his staff. With them remembering my name/history throughout my experience - and always being available, never being made to wait.
Describe your experience with your nurse at RMA of Southern California. (Assigned nurse: Shelley)
This was the best part of the experience - the personal care i received from the nurse (Shelley) who was available at every visit, and during both retrievals. She was also on call late at night whenever I needed her.
Describe your experience with RMA of Southern California.
During 2 rounds of egg freezing cycles with RMA, I have nothing but great things to say about Dr.Kim and his entire staff. From my first appt, Dr Kim explained the process to me in a way I could really understand, and was always available to me. Shelley was incredible, taking my calls at 10pm when I was in a panic - and instantly dealt with my problem. I never had any issues getting an appointment, and was never made to wait. My Progyny health insurance took care of everything else!
Describe the costs associated with your care under Thomas Kim at RMA of Southern California.
All covered by Progyny health insurance with a copay
10
Doctor
Thomas Kim
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
RMA of Southern California
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of

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