RMA of Northern California

RMA's strength is their providers, nurses and support staff and their communication and organization. If I had a question, it would be answered almost immediately in the Spruce App. Everyone is knowledgeable, happy and super friendly. I don't feel like I ever interacted with anyone on a "bad day".

RMA in Danville is a very clean and modern -looking office. The parking is very convenient and there is never too much of a wait to be seen. Everyone is super friendly. The building is fairly small, so it is easy to find the office.

I am in the East Bay, which made their new Danville location very convenient. I do wish the clinic was open on the weekends (instead of having to drive into their SF location on the weekends for monitoring / transfers) but that was not a deal breaker for me. The clinic was very organized, clean, and has amazing staff all around

The clinic is clean, organized and well stocked with pads! I very much appreciated the latter! RMA only advises patients to do single embryo transfers, so if you want multiple embryos transferred at once this isn’t the place for you. All the doctors work great together and provide the best cross coverage. I never questioned who was doing my retrieval and transfer. I really felt like I was in the best care.

Strengths: Their online app, their patience and understanding and they friendly nursing staff at the Danville location. The doctors at every location are good. The nurses for the IVF egg retrieval were great. Weakness: Nursing staff and receptionist are less friendly at other locations.

The Spruce app that RMA uses for communication is incredible. So easy to get in touch and responses usually come in within an hour or less. During cycles you get results timely and either by phone call or Spruce. Even when my doctor isn't on-call, the other doctors are always just as helpful. Everyone is so warm and goes above and beyond.

Efficient and well-organized clinic. The entire team made my visit seamless. Prompt service and a welcoming atmosphere. Clean and modern facility. The attention to detail in patient care is evident. Highly recommended! I wouldn’t change anything .

Strengths: definitely all the clinical providers, all patient care. The communication on patent care was excellent and the medical staff were so supportive and skilled. Weakness: the finance team was a mess. We were overcharged $12k and it took the financial staff almost EIGHT MONTHS to refund us as we had to tread water, drawing out of our retirement accounts to cover living costs.

Strengths: - App allows for near real-time communication with doctors and nurses - Rarely a wait time in Palo Alto office - They take (non-fertility) insurance for IUI, which is very hard to find Drawbacks: - Billing practices. We realized they were sending us overlapping bills, which included items from past bills. We are lucky we caught it when we did; we had overpaid nearly $700 (and that amount would have increased had we not caught it). They also billed us for embryo biopsy and freezing for a cycle we had no embryos, which was irresponsible and also added insult to injury. - Inexperienced doctors. The doctors who founded this clinic met in a fellowship just a handful of years ago. Fertility medicine is not a certain science, so it helps to have a doctor who has a deeply informed perspective from many years practicing.

The RMA clinic is extremely professional. They have an amazing staff all around, are accommodating of schedules and appointment times (I always got the appointment time I requested), have great facilities (very clean and modern, wonderful equipment), and they get amazing results.

RMA is great because the entire team of doctors is fantastic and they do a lot of rotating depending on schedules. I love that they never closed and that they have an office in Palo Alto for local monitoring. I also like that they move quickly and dont make you wait many weeks to move forward on steps.

RMA has excellent doctors, staff, and facilities! It's nice to that there are 2 offices available and that they work every single day. No missed procedures because of holidays, weekends, etc. The support staff is tremendous - they are friendly, personable, and welcoming. The communication platform is extremely helpful so you can ask questions at any hour of the day.

I did a TON of research before choosing RMA. I read every single review on here, Google, and Yelp of all the highest-rated clinics in the Bay Area before making my choice, which was informed by all the positive things that folks had to say about everyone who works there, from the physicians to the nurses to the staff, and I couldn't be happier with my choice, honestly. For a fast-moving process that can change quickly, having a clinic that EXCELS in communication (using Spruce, the messaging app) was a gift. Every time I reached out over Spruce, someone got back to me within minutes with the answer. Every person I interacted with was organized, competent, and kind. I never waited more than 10 minutes in the waiting room (usually less than 2 min) before being seen, and the facilities were top-of-the-line nice. While the reviewing system here is I think designed to somewhat penalize physicians who don't manage to see their patients every time they come for a visit, I think RMA's model (where you're assigned a primary physician who will see you if they are at the same office as you are that day; but there's a chance you could also see another physician or an NP if they are at the other office) works extremely well. With Dr. Kaser available over Spruce seemingly 24/7, I didn't mind seeing different providers for the monitoring appointments, especially because everyone was clued in to the plan. In addition, the team approach made me feel like I had access to a bunch of talented and kind people, not just one! And RMA is small enough (and their providers good enough) that everyone knew me/called me by name from the first visit to the last, so I very much felt known by and valued by their team. In addition, while I was willing to pay extra (none of this was covered by insurance, since it was elective and I have grad student insurance) for the best care, RMA ended up being *less* expensive than other top Bay Area clinics, so I feel like at the end of the day I got the best care AND at the best cost.

RMA in Silicon Valley is wonderful. While Dan was my primary doctor, I also had great interactions with Jonathan and Scott. It was great for us to work with a clinic that had a small handful of doctors so we could get to know them but also have more flexibility if we needed to schedule something when my primary doctor was unavailable (which was rare). They were so generous and we're so grateful they helped us bring our baby into the world!

There are 2 locations. Palo Alto and SF. They offer monitoring appointments in either location. If you have a strong preference to be seen by the same doctor you might need to alternate between the 2 locations. If you prefer to always go to the same location, the doctors are rotating. They only operate in SF. Egg retrieval and transfer are only in SF.

I loved all the nurses, admin, and everybody working at both the Silicon Valley and SF clinic. They knew me as soon as I walked in and were very warm and sweet. Scheduling appointments was super easy, they use Spruce as a texting service and literally responded within 10 minutes every time I sent them a message. My friends were shocked when I told them I could text my doctor.

RMA is hands down an incredible clinic. You're always seen by a physician for your ultrasounds, and I became basically just as close to Dr. Kaser and Dr. Morin as I did with Kort. They even did some of my retrievals/hysteroscopy, but I never felt uncomfortable or like I was a stranger. My friends who had Dr. Morin as their RE also rave about him, and I can see why. Whenever you go in, you're always treated extremely well by literally everyone that works there - from the receptionists to the embryologists. Their texting/telemedicine app Spruce is so handy and easy to use. They message you so promptly and never failed to give me instructions, updates, etc. I know I'm a high maintenance patient, so I appreciated that. If Dr. Kort wasn't available, Morin or Kaser would get back to me super quickly, too. I can't think of any weaknesses, frankly. All the doctors are such hard workers and clearly trying their best with every patient. I can tell they're not just in it for the money, but they truly want to help people build their families. I have sent multiple friends to RMA for egg freezing, and not a single one of them has had a bad experience.

This clinic seemed well-equipped to treat someone with my diagnosis. They were easy to contact (all comms handled through the Spruce app) and it was always easy to get an appointment. The only negative I can think of is that you will not see your primary doctor for every appointment, but I still was fine with the other doctors I saw.

Strengths: very likeable, easy to reach via messaging app Weaknesses: cookie-cutter treatment approach, ie one size fits all, lack of thorough pre-exams to exclude potential other risks, disregard for alternative and/or complimenting approaches like supplements, acupuncture etc

Their offices are new, clean, comfortable and convenient. From the very beginning, Dr. Morin, Dr. Kort, Luciana, and their amazing team understand your goals and who YOU are making the entire process so wonderful. Before meeting Dr. Morin I was confused, didn't know what to do, and felt stuck. From the first handshake I knew I was in the right place. I was being guided and taken care of, something that had been missing for so long.

The clinic runs pretty smoothly and the staff there is very friendly. Very organized. From scheduling appointments, meeting with the genetic counselor, etc. The location is good, the clinic looks new and clean.

I was seen in the Palo Alto Clinic for our consultation. It was a very clean and welcoming environment. The Palo Alto location has more limited hours compared the SF clinic. They do monitoring at both locations, however to my understanding all procedures are done at the SF location.

We cannot express enough how grateful We are for the exceptional care and support provided by RMA, Northern California. From the moment we walked through their doors, we were met with compassion, professionalism, and an unwavering commitment to our journey. The knowledgeable and empathetic doctors and nurses made every step of the process clear and manageable, offering us hope and reassurance when we needed it most. Thanks to their expertise and personalized approach, we are now expecting a child, and we truly believe that their dedication made all the difference. Dr. Kaiser has made sure that he offered the best care and support in every procedure that we went through and made sure we stayed positive throughout the process. His expertise helped our dream come true. April kept us updated and shared all the steps and knowledge in every step and made sure we never felt lost or helpless. Special thanks to all the other staff at the labs, clinic and the ORs. I highly recommend RMA to anyone seeking fertility assistance; they truly offer a beacon of hope and a path to success.

For a new patient, my advise is to do more research on fertility IQ and have more consultations prior deciding to go with RMA. If a doctor give you a protocol, please make sure to ask the rational and what's their strategy instead of been treated like a number. The reviews online can be fake.

Very efficient. Yes, it's not super small, but I knew everyone and always felt like a patient -- not just a number. Convenient satellite office in Palo Alto. They had good references for acupuncture and obs, etc. Highly recommend!