Reproductive Medicine Institute

3 doctors work here

Rated 7
Strongly recommend: 53%Neutral: 19%Don't recommend: 28%7
53% strongly recommend
62 reviews
Operations
7.8
7.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.5
8.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.6
7.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.6
7.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.1
7.1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,398
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Chicago
233 E Erie St., Suite 307
Chicago, IL 60611
Oakbrook
2425 W 22nd St., Suite 200
Oakbrook, IL 60611
Oak Lawn
5851 West 9th, Suite 117
Oak Lawn, IL 60453
Skokie
4709 Golf Rd., Suite 1000
Skokie, IL 60076
Show 2 more

62 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
0
NPS
0
Age 37
2 Egg Freezing
Poor Egg Quality
European
Income $500K
Doctor
1st of 3 Docs
IVF With Other Docs
2 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Nasir Rana] seems to stick to the same treatment regimen for everyone. There was no personalized care. The information he told me turned out to be incorrect. He never followed up on results. He ordered test and didn’t check the results prior to the implantation which would have changed management...Diet changes to include higher protein...IvF with One month birth control pills...Then stimulation with Antagonist protocol
The nurse [at Reproductive Medicine Institute] seemed to make all decisions on medicine during the cycle...Didn’t send in prescriptions on time...Didn’t communicate with team...Lost paperwork...I did a lot of my monitoring out of town...My local clinic had difficulty getting results to this office, this office would say they weren’t received...Monitoring there was done by a nurse or tech. Dr Rana didn’t seem to be very involved in process Other doctors in the group did their own monitoring
How was your experience with Nasir Rana at Reproductive Medicine Institute?
He seems to stick to the same treatment regimen for everyone. There was no personalized care. The information he told me turned out to be incorrect. He never followed up on results. He ordered test and didn’t check the results prior to the implantation which would have changed management.
What's one piece of advice would you give a prospective patient of Nasir Rana at Reproductive Medicine Institute?
Look elsewhere There are many better options
During treatment, were you treated like a number or a human with Nasir Rana at Reproductive Medicine Institute?
The initial consult was good. Dr Rana spent time answering questions but after that it seemed like his nurse and coordinators made the medical decisions. It was impossible to get in touch with him.
Describe the protocols Nasir Rana used in your cycles at Reproductive Medicine Institute and their degree of success.
Diet changes to include higher protein IvF with One month birth control pills Then stimulation with Antagonist protocol The protocols were not personalized The nurse seemed to make all decisions on medicine during the cycle The first round retrieved 4 day 5 embryos, 2 normal genetic testing They told me to batch my eggs after first round and do a second retrieval Second cycle retrieved 0 The 2 embryos from the first cycle were thawed and then biopsied and then refrozen to wait for results Two unsuccessful transfers Later doctors who saw the medical records and images of the embryos said the embryos on the day of transfers showed signs of damage from the repeated freezing and thawing
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Krystyna Fitros)
She was rude, disorganized Didn’t send in prescriptions on time Didn’t communicate with team Lost paperwork The genetics office said that was common from this office She pushed blame onto the patient
Describe your experience with Reproductive Medicine Institute.
I was told by another specialist in Chicago that this clinic was created after several separate doctors merged This lead to a very disorganized and large practice This shows in everything that they do You can get better care at other places
Describe your experience with your monitoring appointments at Reproductive Medicine Institute.
I did a lot of my monitoring out of town My local clinic had difficulty getting results to this office, this office would say they weren’t received Monitoring there was done by a nurse or tech. Dr Rana didn’t seem to be very involved in process Other doctors in the group did their own monitoring
Describe Nasir Rana's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
They seemed to make decisions that were in the clinics best interest and not for the patient
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Lost or damaged samples
0
Doctor
Nasir Rana
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
3 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Reproductive Medicine Institute
Chicago
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 32 - 33
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Elena Trukhacheva] is very honest and upfront. She doesn’t tell you something if it’s just what you want to hear. She will only tell you what she knows to be true. We had good results with her. So, I appreciated her honesty...She’s not going to be warm and fuzzy, but she will be honest...it was a bit of trying one thing then trying another until something worked
They are good at morning appointments [at Reproductive Medicine Institute] and getting you through quickly. They are also great at working with your schedule around holidays....The staff and nurses were incredibly kind and understanding...They were absolutely incredible. They gave me their email to ask questions, they were compassionate and caring. They explained everything as many times as I asked
How was your experience with Elena Trukhacheva at Reproductive Medicine Institute?
She is very honest and upfront. She doesn’t tell you something if it’s just what you want to hear. She will only tell you what she knows to be true. We had good results with her. So, I appreciated her honesty.
What's one piece of advice would you give a prospective patient of Elena Trukhacheva at Reproductive Medicine Institute?
She’s not going to be warm and fuzzy, but she will be honest.
During treatment, were you treated like a number or a human with Elena Trukhacheva at Reproductive Medicine Institute?
She is very honest. The staff and nurses were incredibly kind and understanding.
Describe the protocols Elena Trukhacheva used in your cycles at Reproductive Medicine Institute and their degree of success.
I don’t remember exactly why we used what protocol. I do know it was a bit of trying one thing then trying another until something worked.
Describe your experience with the nursing staff at Reproductive Medicine Institute.
They were absolutely incredible. They gave me their email to ask questions, they were compassionate and caring. They explained everything as many times as I asked.
Describe your experience with Reproductive Medicine Institute.
They are good at morning appointments and getting you through quickly. They are also great at working with your schedule around holidays. I was at the clinic around when Covid just started and they were very compassionate about how that affected my timeline.
Describe the costs associated with your care under Elena Trukhacheva at Reproductive Medicine Institute.
I live in Illinois and have HMO insurance so most everything was covered.
10
Doctor
Elena Trukhacheva
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Reproductive Medicine Institute
Chicago
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
2018, Unknown Success
NPS
3
NPS
5
Age 37
1 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
Dr. Rana was helpful during our initial consult in explaining why my husband's sperm count and motility pretty much necessitated IVF. That was the most informative conversation i got through this process..when I had concerns about my mental wellbeing and questions about exercising during the process for my mental health, Dr. Rana didn't seem to understand why I would want to exercise for reasons other than weight loss. I was feeling down and frustrated and like I needed more information and support. However he simply referred me to an acupuncturist, and I didn't feel entirely supported or heard.
I don't always feel a great connection with the people on my care team [at RMI]. The most caring and compassionate nurses and staff I've encountered are actually people I've worked with when they were covering for someone else. I often felt like I wanted more information than was provided for me, and felt very alone in the process... I love the phlebotomist -- she's always cheerful... The communication can feel lacking, and I do sometimes feel like I would like a more personal touch. The medical parts of this process have gone very well so far; it's just the emotional support that feels lacking
How was your experience with Nasir Rana at Reproductive Medicine Institute?
Dr. Rana was helpful during our initial consult in explaining why my husband's sperm count and motility pretty much necessitated IVF. That was the most informative conversation i got through this process. However, when I had concerns about my mental wellbeing and questions about exercising during the process for my mental health, Dr. Rana didn't seem to understand why I would want to exercise for reasons other than weight loss. I was feeling down and frustrated and like I needed more information and support. However he simply referred me to an acupuncturist, and I didn't feel entirely supported or heard.
What's one piece of advice would you give a prospective patient of Nasir Rana at Reproductive Medicine Institute?
Advocate for yourself. Ask lots of questions.
During treatment, were you treated like a number or a human with Nasir Rana at Reproductive Medicine Institute?
I felt that I had little information about this process. I skipped over IUI and straight to IVF, so perhaps my team felt I understood more than I did. I got a phone call at 4:45pm on a Friday the first time I was told to do injections, and felt I had zero support. Throughout the process I learned I needed to ask far more questions, because I felt the information they provided me was not sufficient. I did have a consultation with Dr. Rana after our first failed transfer, and I appreciated the time he took to meet with me. However, I didn't always feel like my concerns were being fully heard.
Describe the protocols Nasir Rana used in your cycles at Reproductive Medicine Institute and their degree of success.
I had to do a round of birth control before each cycle. For my Stim cycle, I was on Follistim, Menopur, and Ganirelix. I also had to do Doxycycline before each transfer. For my frozen transfer I was on two pills of Estrace twice a day and PIO. For my fresh transfer it was only one Estrace pill 2x day.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Krystyna)
My coordinator, Krystyna, is okay. She responds to calls quickly, but I do wish I had a direct extension to be able to reach her. I also haven't had much facetime with her, other than when we were first getting started and when we have to sign paperwork. But, it's actually the nursing staff during the retrieval and transfers are the ones I like best. They're much more approachable and informative, and have a friendlier demeanor.
Describe your experience with Reproductive Medicine Institute.
I'm still undergoing treatment with RMI, so I am unable to write a full review of the entire process. That said, there are some things I like and some things I don't. I don't always feel a great connection with the people on my care team. The most caring and compassionate nurses and staff I've encountered are actually people I've worked with when they were covering for someone else. I often felt like I wanted more information than was provided for me, and felt very alone in the process. I tried my best to stay away from the internet and only go off instructions from my actual doctor/nurse, but sometimes that was extremely hard because I didn't feel well informed. There are great staff members, though. I love the phlebotomist -- she's always cheerful and will pick the colored gauze to match your outfit that day. I also have almost always been able to get an early enough appointment to get my bloodwork done before work, which is appreciated. The communication can feel lacking, and I do sometimes feel like I would like a more personal touch. The medical parts of this process have gone very well so far; it's just the emotional support that feels lacking. Finally, I have heard from friends at smaller clinics that while they know their team very well, the doctor will only perform transfers every three months -- I could not handle that, and I am grateful that RMI works with the schedule that's best for me.
Describe the costs associated with your care under Nasir Rana at Reproductive Medicine Institute.
My insurance covered nearly all of the procedure, other than embryo storage, once my deductible was met.
Describe Nasir Rana's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
My doctor recommended "1 or 2" embryos, and I selected 1 both times, for my fresh and frozen transfer. If this cycle doesn't work, I will do 2 next time. I think Dr. Rana prefers two, but when I told him I'd prefer 1, he didn't push one way or another.
3
Doctor
Nasir Rana
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
5
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 30
1 Fertility Medications
Anovulation
PCOS
Latinx
Income $50K - $99K
Teacher
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Rana was always so sweet, attentive, & positive while being completely honest and blunt with expectations...until I met Dr Rana and under went treatment with him. It was a different feel. He was always rooting for me and my body to do the necessary to be successful...Do not be afraid to be honest & open with him. He will answer any and all questions with honesty & sincerity.
Overall this [Reproductive Medicine Institute] clinic has no weaknesses. I believe their entire staff is well equipped to work with humans who are undergoing many different things. I wholeheartedly believe my entire treatment was successful due to my lack of stress. From the front desk, to the doctor, make everything so streamlined and simple. It was weird to say that my treatment as a whole was easy. Thanks to the entire staff- front desk, billing, lab, nursing, drs, embryologist
How was your experience with Nasir Rana at Reproductive Medicine Institute?
Dr Rana was always so sweet, attentive, & positive while being completely honest and blunt with expectations. My previous Dr was not as sweet and empathetic, he was more blunt. Which was fine, until I met Dr Rana and under went treatment with him. It was a different feel. He was always rooting for me and my body to do the necessary to be successful.
What's one piece of advice would you give a prospective patient of Nasir Rana at Reproductive Medicine Institute?
Do not be afraid to be honest & open with him. He will answer any and all questions with honesty & sincerity.
During treatment, were you treated like a number or a human with Nasir Rana at Reproductive Medicine Institute?
Nurses and staff were always available and attentive. Never felt pushed aside or pushed through a process.
Describe the protocols Nasir Rana used in your cycles at Reproductive Medicine Institute and their degree of success.
The first cycle was not successful- he used the approach to my previous successful IVF pregnancy. (With my other dr, his reason was “if it worked the first time, why change it. And I agreed to it, too.) when it came to start the second, he used his new and adapted approach. First cycle used lupron, and earlier and delayed progesterone. Second one he omitted the lupron, and did a shorter time on progesterone.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Tiffany & Huma )
The nurse staff was amazing the first time around, as well as the second time 3 years later. They’re always super supportive and sweet. I named my first baby after my first nurse.
Describe your experience with Reproductive Medicine Institute.
Overall this clinic has no weaknesses. I believe their entire staff is well equipped to work with humans who are undergoing many different things. I wholeheartedly believe my entire treatment was successful due to my lack of stress. From the front desk, to the doctor, make everything so streamlined and simple. It was weird to say that my treatment as a whole was easy. Thanks to the entire staff- front desk, billing, lab, nursing, drs, embryologist.
Describe the costs associated with your care under Nasir Rana at Reproductive Medicine Institute.
My job has AMAZING fertility coverage- I only paid co-pays, this last transfer. Previously, I paid 1600 out of pocket when we did the retrieval
Describe Nasir Rana's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
The clinic allows up to 2 embryo at a time per transfers. I was glad this was the case. We didn’t genetically test our embryos, so only doing one at a time seemed like a waste of a second chance to become successful.
10
Doctor
Nasir Rana
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
NPS
0
NPS
0
Age 32 - 33
3 IVF
Latinx
Income $100K - $199K
1st of 2 Docs
2 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Rana never discussed my protocol with me. After the first failed transfer he suggested I seek help from an autoimmune specialist even though I don’t have any autoimmune diseases. He changed my protocol by adding blood thinners but never really explained why...As his patient I don’t think I should have been trying to suggest other options and to why things failed. When I did get pregnant it was only because my nurse coordinator suggested lipids infusion and this was only suggested right before I was about to get have my last transfer. When we asked why the pregnancy ended up as a miscarriage he said most times it’s not a good embryo. I think he forgot or didn’t even know that the embryo was tested before.
Nursing staff [at Reproductive Medicine Institute] was excellent! Krystyna my nurse coordinator was very unorganized...Whenever I tried calling Krystyna she was very unresponsive. We’d leave voicemails and she would never call back...Sometimes you have to call more than once to have someone pick up the phone. The receptionist are wonderful though! The nursing staff is wonderful as well!! I think the clinics strengths are their compassion. Weaknesses are disorganized, lack of communication.
How was your experience with Nasir Rana at Reproductive Medicine Institute?
Dr. Rana was compassionate. He never explained reasons for my protocol. He completely forgot that my tubes are gone so when I went in for a HSG test he asked where they were and I had to explain they were gone due to ectopics. I ended up suggesting possible test like a ERA biopsy to check why the first transferred failed. I also asked to look at my thyroid levels which then he said they were a bit high and then put me on medication. As his patient I don’t think I should have been trying to suggest other options and to why things failed. When I did get pregnant it was only because my nurse coordinator suggested lipids infusion and this was only suggested right before I was about to get have my last transfer. When we asked why the pregnancy ended up as a miscarriage he said most times it’s not a good embryo. I think he forgot or didn’t even know that the embryo was tested before.
What's one piece of advice would you give a prospective patient of Nasir Rana at Reproductive Medicine Institute?
If you want to waste your money and your sanity then Dr. Rana is the doctor for you.
During treatment, were you treated like a number or a human with Nasir Rana at Reproductive Medicine Institute?
Dr. Rana never discussed my protocol with me. After the first failed transfer he suggested I seek help from an autoimmune specialist even though I don’t have any autoimmune diseases. He changed my protocol by adding blood thinners but never really explained why.
Describe the protocols Nasir Rana used in your cycles at Reproductive Medicine Institute and their degree of success.
He suggested adding blood thinners during and after transfer. Didn’t really explain why. I had a HSG done before I started treatment and then again after the first transfer failed. He didn’t explain why. I later learned that HSG is a good test to use to look at the uterus but especially your tubes. I don’t have my tubes anymore. At my current clinic instead of a HSG they did a saline ultrasound and found polyps and scar tissue. I asked them if the HSG would have pick that up and they said no HSG is more for tubes. Dr. Rana never picked up these polyps of mine which might be interfering with implantation.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Krystyna Fitros)
Nursing staff was excellent! Krystyna my nurse coordinator was very unorganized. I started treatment with not so great insurance so my medication needed to be authorized prior. Krystyna completely forgot to get authorization the first time and that delayed my treatment. Whenever I tried calling Krystyna she was very unresponsive. We’d leave voicemails and she would never call back.
Describe your experience with Reproductive Medicine Institute.
I’ve noticed they been very busy lately. So the receptionist are getting backed up with phone calls. Sometimes you have to call more than once to have someone pick up the phone. The receptionist are wonderful though! The nursing staff is wonderful as well!! I think the clinics strengths are their compassion. Weaknesses are disorganized, lack of communication.
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at Reproductive Medicine Institute.
Test results come in very late! With my last transfer I had a early loss. I needed to go in for blood work to make sure my HCG level were going down. I waited over 24 hours for my results! Which then ended up that I needed to get a D & C done since my levels weren’t going down. I had results before take a very long time to get in and had to call to make sure I was going to receive them. It’s very nerve racking when you are waiting for your pregnancy results.
0
Doctor
Nasir Rana
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
1 of 5
Compassion
4 of 5
Explained risks
1 of 5
Adaptability
3 of 5
0
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
1 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2020, Successful
NPS
10
NPS
10
Age 26 - 31
2 IUI
1 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Unexplained
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Dmowski has a very caring bedside manner. He takes his time in consultations, allowed my spouse and I to ask questions. ... After all of the initial testing was completed we sat down with him again and found out we had male and female factor infertility. ... Regardless he was positive and had a plan set out immediately as timing was important in my case because of my diminished ovarian reserve and male factor infertility. When 2 IUI cycles did not work he did not hesitate to move on to IVF. We did a fresh IVF cycle that failed and then a frozen cycle where I had my baby girl. We were in the process now again and it has not been positive results, but nothing has changed about Dr. Dmowski, he will always be our go to docotor.
Strengths [of Repro Med Inst]: always polite, always answer the phone, always smiling. They will do whatever they need to do to make sure insurance is accepted. ... Sabah was always there for me, understood how bad my anxiety could get even before our miscarriage. She called me several times just to check on me and to see how I was doing. So she always did more than what was required. She is very compassionate and caring. I trust her very much and hope to continue working with her when we can try IVF again.
How was your experience with Paul Dmowski at Reproductive Medicine Institute?
Dr. Dwmoski first off has been in the field of infertility longer than most. He is extremely knowledgeable. He is polite, compassionate, honest, and trustworthy. Our first consult he spent his time getting to know us and our lives and history. After all of the initial testing was completed we sat down with him again and found out we had male and female factor infertility. He explained our chances of conceiving on our own and with IUI & IVF (both low). Regardless he was positive and had a plan set out immediately as timing was important in my case because of my diminished ovarian reserve and male factor infertility. When 2 IUI cycles did not work he did not hesitate to move on to IVF. We did a fresh IVF cycle that failed and then a frozen cycle where I had my baby girl. We were in the process now again and it has not been positive results, but nothing has changed about Dr. Dmowski, he will always be our go to docotor.
What's one piece of advice would you give a prospective patient of Paul Dmowski at Reproductive Medicine Institute?
Listen to him. He knows what he is doing. His experience is above and beyond. He may have different opinions than other doctors but he has been doing this for longer than many.
During treatment, were you treated like a number or a human with Paul Dmowski at Reproductive Medicine Institute?
Dr. Dmowski has a very caring bedside manner. He takes his time in consultations, allowed my spouse and I to ask questions. He gave us all of the information even our chances of becoming pregnant or miscarrying again ect. He always remembers person information about us, asks for pictures of a our daughter. Is alway up to date with out fertility status and knows every detail. He is a pioneer in the infertility world. He Asks our opinion before he gives his. We absolutely love him trust him and would never go anywhere else.
Describe the protocols Paul Dmowski used in your cycles at Reproductive Medicine Institute and their degree of success.
First we did two IUI cycles that were unsucessful. Then fresh IVF with IV meds (gonadotropins I believe) I think this included lupron, menopur & follistim and a medication for HCG trigger. With the first frozen cycle we used birth control first, then blood work, then I think estrogen injections (the patches did not work in fresh cycle) and progesterone injections. There may be one medication I missed With all transfers I used doxycycline to prevent infection and prenatal vitamins. Then valium, toradol and doxycycline day of IVF transfer (successful). The last IV transfer (2019) used same protocols doxy, valium (day of) estrogen & progesterone which unfortunately resulted in a miscarriage. Our next cycle was cancelled as a had a virus, and the following was cancelled because of COVID.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Sabah)
Sabah was always there for me, understood how bad my anxiety could get even before our miscarriage. She called me several times just to check on me and to see how I was doing. So she always did more than what was required. She is very compassionate and caring. I trust her very much and hope to continue working with her when we can try IVF again.
Describe your experience with Reproductive Medicine Institute.
Strengths: always polite, always answer the phone, always smiling. They will do whatever they need to do to make sure insurance is accepted. The check in process, i never waited for more than 10 minutes ever! I cant think of one weakness I'm sorry. They just updated the clinic its a pretty calm, private office.
Describe the costs associated with your care under Paul Dmowski at Reproductive Medicine Institute.
With my first fresh IVF cycle my insurance covered almost everything once I hit deductible (which was around $1000) my insurance would not over all meds which was the biggest issue but the Doctor tried medications that were covered or affordable first to try to help. Nurses also offered samples. For our successful frozen cycle our deductible was met medications were covered so barely paid anything. For our last frozen IVF with miscarriage with new insurance we paid $1,200 for everything. For the following frozen cycle there was a one time $800 payment due after insurance. Meds were free, but cycle got cancelled. At the end of the day what we ended up paying the most for was medications that were not covered by insurance after alternatives did not work. So we had to pay out of pocket for those which ended up being close to $15,000. Again this was insurance not the doctor or clinics fault.
Describe Paul Dmowski's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
We always followed his opinion but he listened. He thought trying one embryo for the first fresh IVF cycle was a good choice as we did not know if I would be successful or not and I was at a younger age. When that cycle did not work we tried two for our first frozen cycle and had our baby girl. For the next frozen cycle we implanted to and got pregnant with one that ended in miscarriage.
10
Doctor
Paul Dmowski
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
7
NPS
9
Age 34
1 Embryo Freezing
Tubal Blockage
Black or African-American
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Successful
Dr. Rana's biggest strength is his experience and ability to clearly communicate each step of the process. He is direct which helped us a great deal but could be offputting to patients who would prefer a more delicate approach. At no point did I feel I was under the care of an uninformed doctor. His greatest weakness, in my opinion, is how he communicates. ... I believe that if we needed to ask more or had more details to discuss, it would have been more difficult.
Clinic's Strengths: Well organized and accommodating to your work schedule ... I have never experienced longer than necessary wait times or felt that it was a hassle to schedule my appointments. ... Clinic's Weakness: Phone system that only allows for calling one main line and being transferred. This is especially unhelpful if you receive a call from someone when the office is technically closed and the main phone lines go to their answering service.
How was your experience with Nasir Rana at Reproductive Medicine Institute?
Dr. Rana's biggest strength is his experience and ability to clearly communicate each step of the process. He is direct which helped us a great deal but could be offputting to patients who would prefer a more delicate approach. At no point did I feel I was under the care of an uninformed doctor. His greatest weakness, in my opinion, is how he communicates. As we were told and observed during the first cycle, our case had little to no complications and did not require a lot of explaining. I believe that if we needed to ask more or had more details to discuss, it would have been more difficult.
What's one piece of advice would you give a prospective patient of Nasir Rana at Reproductive Medicine Institute?
Research the entire process so that you can ask him direct questions during the consultation. Also, if you know that you will require a doctor who is more sensitive, he may not be the ideal fit.
During treatment, were you treated like a number or a human with Nasir Rana at Reproductive Medicine Institute?
Working with Dr. Rana, I definitely felt more like a human than a number. I am unable to say, unequivocally, that I felt completely human under his care because the consultation felt a bit "paint by numbers" while discussing our needs. I believe if we had more questions to ask, he would have answered them with no issue. However, there have been moments where I feel he has been doing this work for so long that we all just sort of bleed into each other and don't stand out as unique patients.
Describe the protocols Nasir Rana used in your cycles at Reproductive Medicine Institute and their degree of success.
We used an Antagonist Protocol for our first cycle. The medications included 7 days of Follistim and Menopur for the first 7 days, and Ganirelix was added from days 8-13 as well as several days following the egg retrieval. We used Novarel for the HCG injection shot. The rationale was not explained to us at all but we were provided with details on what injections to take and when via our portal following each blood draw and exam.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Huma and Krystyna)
Huma, Dr. Rana's primary nurse, has been amazing. She is available to answer questions and direct us to the appropriate member of our care team. Honestly, we communicate with her much more than Dr. Rana. Krystyna, our IVF coordinator, has also been great. She is direct with all of her communication and clearly explained what we need to do in each step of the process.
Describe your experience with Reproductive Medicine Institute.
Clinic's Strengths: Well organized and accommodating to your work schedule Clinic's Weakness: Phone system that only allows for calling one main line and being transferred. This is especially unhelpful if you receive a call from someone when the office is technically closed and the main phone lines go to their answering service. I have never experienced longer than necessary wait times or felt that it was a hassle to schedule my appointments. Everyone is incredibly friendly and remembers you as a patient, which is probably due to how frequently they see you in a week!
Describe the costs associated with your care under Nasir Rana at Reproductive Medicine Institute.
$2700 out-of-pocket costs for IVF with PGS/PGD $250 out-of-pocket costs for prescriptions Insurance covered a great deal of our first cycle
Describe Nasir Rana's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
We have discussed multiple embryo transfer as an option with Dr. Rana but are waiting to discuss further after our second (and hopefully last!) IVF cycle.
7
Doctor
Nasir Rana
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Unknown Success
NPS
5
NPS
6
Age 34
1 IVF
Male Factor
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
The main issue I have is Dr. T[rukhacheva] was over an hour and 15min late for my FET transfer (they tell you to come 30min early with a full bladder) and they didn’t have a room for us so we were put in a office to get ready for transfer...I’ve had no contact with her since my consultation (she did my retrieval and transfer but there was no conversation)...When the cycle failed (2 embryos transferred) we were left in the dark. It was a devastating loss for us. The clinic didn’t even call me they sent a message through the patient portal.
When the cycle failed (2 embryos transferred) we were left in the dark. It was a devastating loss for us. The clinic [Reproductive Medicine Institute] didn’t even call me they sent a message through the patient portal...The nurses I’ve been working with are very friendly and understanding. Unfortunately I feel like they are put in a bad spot because patients like to speak to their doctor sometimes and it seems like it’s not an option. I’m sure they’ve taken the burden of unhappy patients when it is not their fault.
How was your experience with Elena Trukhacheva at Reproductive Medicine Institute?
My first experience with ivf was not what I had been anticipating. After our consultation we were very excited and hopeful that we would be parents soon! When the cycle failed (2 embryos transferred) we were left in the dark. It was a devastating loss for us. The clinic didn’t even call me they sent a message through the patient portal. I felt like we were given a fluffy, one sided speech about the success of ivf during our consultation. My husband is an engineer and I’m very literal. We both like to know the facts and odds so we can prepare properly. I believe we were told our chances of success with one embryo transfer was 60% and transferring 2 would put us at a 80% chance. Since our failed cycle I’ve learned that those numbers are just wrong. I feel like my doctor should have given us the real facts in stead of making me search the web. I have not had a chance to discuss my concerns or ask why she thinks it failed with Dr. T because I’ve had no contact with her since my consultation (she did my retrieval and transfer but there was no conversation). I’m in the middle of my 2ww currently so I can’t say Dr. T has completely failed me yet however my experience so far has been disappointing to say the least.
What's one piece of advice would you give a prospective patient of Elena Trukhacheva at Reproductive Medicine Institute?
She seems like a nice person and is friendly enough but she’s not the greatest communicator and runs behind a lot!
Describe the protocols Elena Trukhacheva used in your cycles at Reproductive Medicine Institute and their degree of success.
I started with ivf and I was on menopur, follistim, ganirelex, for stimulating follicles and PIO injections, and estrace for transfer. I can’t remember the exact doses but my body responded very well with low does from what I’ve read. I did get good results from the protocol she used!
Describe your experience with the nursing staff at Reproductive Medicine Institute.
The nurses I’ve been working with are very friendly and understanding. Unfortunately I feel like they are put in a bad spot because patients like to speak to their doctor sometimes and it seems like it’s not an option. I’m sure they’ve taken the burden of unhappy patients when it is not their fault.
Describe your experience with Reproductive Medicine Institute.
The staff is friendly and they have a lot of early morning appointments so you can go before work. It runs pretty smoothly, I take more issue with the doctors running on time and their bedside manner.
Describe the costs associated with your care under Elena Trukhacheva at Reproductive Medicine Institute.
My insurance covered most except embryo freezing.
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call with results
Describe the specific things that went wrong at Reproductive Medicine Institute.
The main issue I have is Dr. T was over an hour and 15min late for my FET transfer (they tell you to come 30min early with a full bladder) and they didn’t have a room for us so we were put in a office to get ready for transfer. It felt VERY unorganized on a day that should be exciting and comforting. Overall I’m not sure I’d recommend my best friend but I’m still hoping that I am successful with them.
5
Doctor
Elena Trukhacheva
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
5 of 5
Adaptability
4 of 5
6
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
0
NPS
0
Age 35 - 36
1 IVF
Male Factor
European
Income $50K - $99K
Sales Representative
1st of 2 Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Nasir Rana] was very dismissive of us because we proved to have a complicated case. He also proceeded with a transfer where we lost 2 embryos that we should have not proceeded with due to liquid in the uterus... We did menopur and follistim for retrieval. Got 5 blasts. Estrogen priming and progesterone injections for FETs. 2 FET cycles were canceled. The other had complications and we proceeded anyway. The doctor didn't make us aware of the risks, which would have changed what we did that cycle. It failed and we lost two embryos
It's [Reproductive Medicine Institute- Oakbrook] very clean and has a nice setup. I just didn't like the care I received. I did like the fact that I could go to the same place for procedures and for random appointments. But I do not like the way I felt like a number and the way I was dismissed when it became obvious my case wasn't as cut and dry as they wanted it to be
How was your experience with Nasir Rana at Reproductive Medicine Institute?
He was very dismissive of us because we proved to have a complicated case. He also proceeded with a transfer where we lost 2 embryos that we should have not proceeded with due to liquid in the uterus
What's one piece of advice would you give a prospective patient of Nasir Rana at Reproductive Medicine Institute?
See someone else. He may be good for cut and dry cases but he is not good for anything more complicated.
During treatment, were you treated like a number or a human with Nasir Rana at Reproductive Medicine Institute?
He was not interested in trying new things because my case turned out to be not as cut and dry as first assessed. He canceled two transfer cycles due to thin lining and then randomly brought up surrogates because I couldn't hit 10 mm, but had hit 8mm every cycle.
Describe the protocols Nasir Rana used in your cycles at Reproductive Medicine Institute and their degree of success.
We did menopur and follistim for retrieval. Got 5 blasts. Estrogen priming and progesterone injections for FETs. 2 FET cycles were canceled. The other had complications and we proceeded anyway. The doctor didn't make us aware of the risks, which would have changed what we did that cycle. It failed and we lost two embryos
Describe your experience with the nursing staff at Reproductive Medicine Institute.
They were really great for ultrasound and blood work appointments, but not great when we got bad news
Describe your experience with Reproductive Medicine Institute.
It's very clean and has a nice setup. I just didn't like the care I received. I did like the fact that I could go to the same place for procedures and for random appointments. But I do not like the way I felt like a number and the way I was dismissed when it became obvious my case wasn't as cut and dry as they wanted it to be
Describe the costs associated with your care under Nasir Rana at Reproductive Medicine Institute.
Covered by insurance mostly, so I'm not sure
Describe Nasir Rana's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
He advised us to transfer 2 since we didn't PGS test
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Reproductive Medicine Institute.
I was not informed fully when I developed fluid on my uterus that it could be bad for embryos. I had to call them back to get prescriptions re called in to the pharmacy, though they are generally good
0
Doctor
Nasir Rana
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
1 of 5
0
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
9
Age 38 - 39
1 IVF
Male Factor
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I enjoyed Dr. Dmowski as my doctor. He has an incredible amount of experience in his field. He is more than happy to share his knowledge and make it understandable. He is very sincere, but also has a sense of humor. He is a caring and compassionate physician.... If you are looking for a lot of sugarcoating and hand holding, he probably isn't the doctor for you. If you want a doctor that gives it to you straight and uses his experience to get you pregnant without any mishaps, he is your man.
I feel they [Repro Med Inst] monitor patients very well. The phlebotomist in the office is friendly, kind and a pro at taking blood. The ofice is very clean. The nurse needed to improve with communication both written and spoken.... I had an issue with being given my AMH result from last year instead of the current year. Nurse did call back and apologize and give the current result, but this did bother me and prompt me to ask for printed results and/or results loaded to portal, so I could see my results and know what they are.
How was your experience with Paul Dmowski at Reproductive Medicine Institute?
I enjoyed Dr. Dmowski as my doctor. He has an incredible amount of experience in his field. He is more than happy to share his knowledge and make it understandable. He is very sincere, but also has a sense of humor. He is a caring and compassionate physician.
What's one piece of advice would you give a prospective patient of Paul Dmowski at Reproductive Medicine Institute?
If you are looking for a lot of sugarcoating and hand holding, he probably isn't the doctor for you. If you want a doctor that gives it to you straight and uses his experience to get you pregnant without any mishaps, he is your man.
During treatment, were you treated like a number or a human with Paul Dmowski at Reproductive Medicine Institute?
The doctor gave me information and wanted to answer any questions I had. Doctor also respected and found value in the knowledge O had already. It was important to him that I understood my situation and treatment.
Describe the protocols Paul Dmowski used in your cycles at Reproductive Medicine Institute and their degree of success.
Protocol was birth control, Lupron, Follistim and menopur. HCG trigger. Doxycycline. Intramuscular delestrogen and progesterone. Used ICSI for severe MFI. We ended up with 4 good quality blasts. One fresh transfer ended in negative beta. One frozen transfer resulted in positive beta.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Sabah Burki)
My nurse was not a great communicator. I had to clarify things quite a bit. She implied I made things very confusing. The lack of clarity and mistakes is what caused me to have to reach out to get info corrected or clarified. Instructions should be correct and clear.
Describe your experience with Reproductive Medicine Institute.
I feel they monitor patients very well. The phlebotomist in the office is friendly, kind and a pro at taking blood. The ofice is very clean. The nurse needed to improve with communication both written and spoken.
Describe the costs associated with your care under Paul Dmowski at Reproductive Medicine Institute.
My insurance covered most of my stimulation, egg retrieval and fresh transfer. When my insurance benefits ran out I paid $5,000 for a complete FET cycle with monitoring and transfer.
Describe Paul Dmowski's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
Doctor advised he would not transfer more than 2. He educated me on the pros and cons of both and respected my decision to transfer 2.
What specific things went wrong at Reproductive Medicine Institute?
  • Provided conflicting information
Describe the specific things that went wrong at Reproductive Medicine Institute.
I had an issue with being given my AMH result from last year instead of the current year. Nurse did call back and apologize and give the current result, but this did bother me and prompt me to ask for printed results and/or results loaded to portal, so I could see my results and know what they are.
10
Doctor
Paul Dmowski
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
5
NPS
6
Age 34
1 IVF
Diminished Ovarian Reserve
Male Factor
Tubal Blockage
European
Income $100K - $199K
Consultant
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
For the times I saw Dr. Rana (only for the initial consultation, on the day of the egg retrieval, and for the WTF appointment), he was patient with our questions and seemed interested in finding something that should work for us. The ins-and-outs of recommendations for drug dosages, etc., also seemed very tailored to what was happening with me. However, there were times when he was pretty insensitive (at WTF appointment told me we'd all be happier if I didn't cry).
I think this clinic [Reproductive Medicine Institute] has the benefit of not being one of the HUGE players in the Chicagoland area, so its not as crowded and is a little more personal. They also share offices with specialists in Endometriosis, so if you have that as a complication, it's probably an excellent place to go.... I had a care coordinator who dealt with paperwork/ordering medications (Krystyna), who was very helpful and on top of everything. Other than that, I had the same nurses for ultrasounds/bloodwork 90% of the time.
How was your experience with Nasir Rana at Reproductive Medicine Institute?
For the times I saw Dr. Rana (only for the initial consultation, on the day of the egg retrieval, and for the WTF appointment), he was patient with our questions and seemed interested in finding something that should work for us. The ins-and-outs of recommendations for drug dosages, etc., also seemed very tailored to what was happening with me. However, there were times when he was pretty insensitive (at WTF appointment told me we'd all be happier if I didn't cry).
What's one piece of advice would you give a prospective patient of Nasir Rana at Reproductive Medicine Institute?
Don't expect tons of communication directly from Dr. Rana - instead you'll deal mostly with his assistant/the nurses.
During treatment, were you treated like a number or a human with Nasir Rana at Reproductive Medicine Institute?
While actually speaking with Doctor Rana and some of the nurses at the clinic, I felt very much like a human - but at times with scheduling or regular lab visits, I felt like I was being cycled in/out amongst hundreds.
Describe the protocols Nasir Rana used in your cycles at Reproductive Medicine Institute and their degree of success.
Dr. Rana uses an antagonist protocol - the drugs I used first cycle were 3 weeks of birth control suppression, followed by stimming with Folistim, Menopur, and Ganirelix, with an HcG trigger. This resulted in 1 egg that was mature, but did not fertilize (out of ~7 good sized follicles). He said the other follicles were either empty, or the eggs were of such poor quality they broke up upon retrieval. In my current (second) cycle, he increased the dosages of Folistim/Menopur, and added some HcG microdosing throughout the cycle. We did no suppression beforehand. Haven't done retrieval yet, but my follicle and E2 numbers are higher so far this time.
Describe your experience with your nurse at Reproductive Medicine Institute.
I had a care coordinator who dealt with paperwork/ordering medications (Krystyna), who was very helpful and on top of everything. Other than that, I had the same nurses for ultrasounds/bloodwork 90% of the time. They were both friendly, though the ultrasound tech was always a little reticent.
Describe your experience with Reproductive Medicine Institute.
I think this clinic has the benefit of not being one of the HUGE players in the Chicagoland area, so its not as crowded and is a little more personal. They also share offices with specialists in Endometriosis, so if you have that as a complication, it's probably an excellent place to go.
Describe the costs associated with your care under Nasir Rana at Reproductive Medicine Institute.
My costs for my first cycle were greatly covered by insurance, so I don't have a good answer for others.
Describe Nasir Rana's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
Dr. Rana highly suggested single embryo transfer in most cases, citing the reduced success in live births with multiples. However, he did say that he might encourage multiple transfer in certain situations (advanced age, low embryo quality, others)
5
Doctor
Nasir Rana
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
5 of 5
6
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
1
NPS
1
Age 36 - 37
3 IVF
3 Embryo Freezing
Unexplained
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Trukhacheva] recommended skipping all other treatments and went straight to IVF because insurance would cover it. ... Dr Trukhacheva never recommended surgery and didn’t order bloodwork to identify any of these issues which should have been addressed BEFORE starting IVF. ... At every egg retrieval she was over 2 hours late. I gained nearly 30 lbs and when I mentioned my concerns about the effects of the meds and stress of the IVF cycles on my body...I was pushed to do a third round within a year.
We did have to pay several hundred out of pocket due to an error on their end [RMI] forgetting to order medication. ... The office has no referrals for therapists (the first IVF practice I went to had an in house psychotherapist) to help process what we went through. ... Know what is and isn’t covered by insurance and ask about the costs. We ended up paying much more out of pocket than we should have due to errors the doctor and nurse made. ...
How was your experience with Elena Trukhacheva at Reproductive Medicine Institute?
She has good bedside manner but I was never given an answer about why I couldn’t get pregnant. I’m in the health care industry myself and don’t understand how she thinks it is acceptable that she would run over an hour and up to 3 hours late.
What's one piece of advice would you give a prospective patient of Elena Trukhacheva at Reproductive Medicine Institute?
Don’t allow her to push you into anything. Be aware of your options and the risks and costs.
During treatment, were you treated like a number or a human with Elena Trukhacheva at Reproductive Medicine Institute?
She recommended skipping all other treatments and went straight to IVF because insurance would cover it. At every egg retrieval she was over 2 hours late. The office has no referrals for therapists (the first IVF practice I went to had an in house psychotherapist) to help process what we went through. I gained nearly 30 lbs and when I mentioned my concerns about the effects of the meds and stress of the IVF cycles on my body...I was pushed to do a third round within a year.
Describe the protocols Elena Trukhacheva used in your cycles at Reproductive Medicine Institute and their degree of success.
I was given the same medications every round in increasingly larger doses. Menopur, Gonal F, hCG
Describe your experience with Reproductive Medicine Institute.
Read reviews about all the doctors before you go. Know what is and isn’t covered by insurance and ask about the costs. We ended up paying much more out of pocket than we should have due to errors the doctor and nurse made.
Describe the costs associated with your care under Elena Trukhacheva at Reproductive Medicine Institute.
Luckily we have great insurance. So most of the treatments were covered. We did have to pay several hundred out of pocket due to an error on their end forgetting to order medication.
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Reproductive Medicine Institute.
A medication they put me on literally made me soil my pants and when I called about it I got a flippant response along the lines of “keep taking it you should be fine.” I had to pay $900 out of pocket for meds that were covered but the staff forgot to order or ordered incorrectly. When I brought the error to their attention they had plenty of time to fix it but they dropped the ball. I recently saw an new OBGYN who recommended surgery to diagnose me with endometriosis and to remove tissue causing pain and difficulty conceiving. She also ran a multitude of tests and discovered I have extremely low testosterone and DHEA as well as a gene mutation which all affect fertility... Dr Trukhacheva never recommended surgery and didn’t order bloodwork to identify any of these issues which should have been addressed BEFORE starting IVF.
1
Doctor
Elena Trukhacheva
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
1
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2016, Successful
NPS
10
NPS
10
Age 30 - 33
7 IUI
3 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Immunological
Recurrent Pregnancy Loss
European
Income $50K - $99K
Teacher
2nd of 3 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Rana always listened. He would always validate my questions and suggestions for changes, but also take parts of what I said and try to incorporate them into the next parts of treatment. I always did my research and knew what we were discussing since it was my body that we were manipulating to get the results we needed. He always made me feel empowered by information which I appreciated!
There typically wasn't a long wait for appointments [at Reproductive Medicine Institute], which I appreciated. I didn't initially understand that you didn't see the doctor for monitoring appointments and would have liked to know that, but in a large clinic it seems to be the norm. The office was always clean and efficient...they gave me results from the year previously, however once I pointed it out they gave me the new ones, wasn't a big deal at all!
How was your experience with Nasir Rana at Reproductive Medicine Institute?
I wouldn't be where I am today, with a toddler running around and 32 weeks pregnant without him. His compassion for patients and willingness to listen to all of my ideas was always appreciated. He remembered details about our personal life and always had amazing bed side manner.
What's one piece of advice would you give a prospective patient of Nasir Rana at Reproductive Medicine Institute?
Be open to suggestions but also be prepared with knowledge. Dr Rana always listened to all of my suggestions and questions and answered each and everyone!
During treatment, were you treated like a number or a human with Nasir Rana at Reproductive Medicine Institute?
Dr Rana always listened. He would always validate my questions and suggestions for changes, but also take parts of what I said and try to incorporate them into the next parts of treatment. I always did my research and knew what we were discussing since it was my body that we were manipulating to get the results we needed. He always made me feel empowered by information which I appreciated!
Describe the protocols Nasir Rana used in your cycles at Reproductive Medicine Institute and their degree of success.
Our first cycle we did the tropical lupron down regulation. That resulted in only 3 eggs, all mature and fertilized, but only 2 transferred on day 3 (chemical). Second ivf we used an antagonist protocol and got 6 eggs, 6 mature, 6 fertilized, 4 blastocysts, transferred 2, froze 2, started as twins, lost one at 8 weeks (resulted in singleton birth. Third ivf antagonist protocol, got 14 eggs, 10 mature, 6 fertilized, 4 blasts, transferred 2, froze 2, resulted in singleton pregnancy (32 weeks).
Describe your experience with the nursing staff at Reproductive Medicine Institute.
Amazing! They were always compassionate, caring, and great listeners. I never felt rushed, although I know they were extremely busy. They would remember to ask the doctor questions that I had, and always posted my results in a timely manner. They were happy with good news and grieved with us for the not so good news. They felt like family and it was difficult to leave them to transfer to the OB
Describe your experience with Reproductive Medicine Institute.
There typically wasn't a long wait for appointments, which I appreciated. I didn't initially understand that you didn't see the doctor for monitoring appointments and would have liked to know that, but in a large clinic it seems to be the norm. The office was always clean and efficient.
Describe the costs associated with your care under Nasir Rana at Reproductive Medicine Institute.
We were extremely fortunate that out insurance covered a lot of the procedures and treatment. Otherwise it was billed through them and you could pay by phone or portal (Internet access)
What specific things went wrong at Reproductive Medicine Institute?
  • Provided conflicting information
Describe the specific things that went wrong at Reproductive Medicine Institute.
They gave me results from the year previously, however once I pointed it out they gave me the new ones, wasn't a big deal at all!
10
Doctor
Nasir Rana
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
7
NPS
8
Age 35
1 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
Operations
Only Doc Seen
Neutral
Neutral
Unsuccessful
There did not seem to be a lot of face to face with the doctor [Nasir Rana]. The only time I talked to him was initial consultation, egg retrieval, and transfer. I felt very disconnected from the process and my questions throughout the process was only answered by a nurse...I didn’t understand my diagnosis very well and any questions I had were always answered by a nurse...
The nurse [at Reproductive Medicine Institute] who did my monitoring appointments was always running on time...The clinic runs very smoothly. You never have to wait longer than 10 minutes. The only downside is that all the nurses I had experience with could sometimes be hard to understand as it seemed most of them used English as a second language...
How was your experience with Nasir Rana at Reproductive Medicine Institute?
Dr. Rana is skilled at what he does, but he probably takes on more patients than he can handle. I didn’t understand my diagnosis very well and any questions I had were always answered by a nurse. Dr. Rana was able to get me pregnant, but unfortunately the pregnancy ended in a miscarriage (which was not his fault).
What's one piece of advice would you give a prospective patient of Nasir Rana at Reproductive Medicine Institute?
Don’t expect to have a close patient/doctor relationship with him
During treatment, were you treated like a number or a human with Nasir Rana at Reproductive Medicine Institute?
There did not seem to be a lot of face to face with the doctor. The only time I talked to him was initial consultation, egg retrieval, and transfer. I felt very disconnected from the process and my questions throughout the process was only answered by a nurse
Describe the protocols Nasir Rana used in your cycles at Reproductive Medicine Institute and their degree of success.
I wasn’t given any options for treatment, and treatment wasn’t really explained to me. But the drugs I took were menopure, ganirelix, gonal f, and progesterone
Describe your experience with the nursing staff at Reproductive Medicine Institute.
The nurse who did my monitoring appointments was always running on time, which was nice considering I was still working full time and had to go to clinic a few times per week.
Describe your experience with Reproductive Medicine Institute.
The clinic runs very smoothly. You never have to wait longer than 10 minutes. The only downside is that all the nurses I had experience with could sometimes be hard to understand as it seemed most of them used English as a second language
Describe the costs associated with your care under Nasir Rana at Reproductive Medicine Institute.
Fortunately, I have IVF coverage. I only had to pay my OOP, but my insurance did not cover icsi
Describe Nasir Rana's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
The most embryos my doctor would transfer was 2
7
Doctor
Nasir Rana
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
2
NPS
2
Age 28 - 29
PCOS
Latinx
Income $100K - $199K
Sales Representative
1st of 2 Docs
2 IUI With Other Docs
Donor Sperm
LGBTQ+
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We only heard from the dr [Rana] once when we first met and once when we told them we were thinking of switching clinics. ... Then when the second cycle didn’t work, he seemed to blame us. ... At first we were very confident he was the right choice, but after not hearing out our concerns when we asked to switch meds for second cycle, we lost hope. ... He started me on metformin for pcos and then Myo inositol. After my cycle regulated, we did 2 IUIs with clomid and trigger shot.
Strength- the front desk [Reproductive Medicine Institute] and phlebotomy nurse staff were great. Weakness- communication. We felt many times that our questions were not answered .. unfortunately because stuff was billed incorrectly, we ended up paying MORE for 2 iui cycles than if we would have just done 1 IVF. ... [nurses] The communication was very poor. Questions weren’t answered. Sometimes questions were answered with a bit of an attitude.
How was your experience with Nasir Rana at Reproductive Medicine Institute?
At first we were very confident he was the right choice, but after not hearing out our concerns when we asked to switch meds for second cycle, we lost hope. Then when the second cycle didn’t work, he seemed to blame us.
What's one piece of advice would you give a prospective patient of Nasir Rana at Reproductive Medicine Institute?
Get a second opinion. Even if it’s from a different dr at RMI
During treatment, were you treated like a number or a human with Nasir Rana at Reproductive Medicine Institute?
It was very difficult to get questions answered. Nursing and billing were not always on the same page. We only heard from the dr once when we first met and once when we told them we were thinking of switching clinics.
Describe the protocols Nasir Rana used in your cycles at Reproductive Medicine Institute and their degree of success.
He started me on metformin for pcos and then Myo inositol. After my cycle regulated, we did 2 IUIs with clomid and trigger shot.
Describe your experience with your nurse at Reproductive Medicine Institute.
The communication was very poor. Questions weren’t answered. Sometimes questions were answered with a bit of an attitude.
Describe your experience with Reproductive Medicine Institute.
Strength- the front desk and phlebotomy nurse staff were great. Weakness- communication. We felt many times that our questions were not answered and we would have to call a few times just to get a simple question answered. Also, tests were billed incorrectly by nursing staff so we paid out of pocket for almost every single test before our IUIs even started.
Describe the costs associated with your care under Nasir Rana at Reproductive Medicine Institute.
A lot. We had a lot of billing issues with test being miscoded
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to convey critical information
Describe the specific things that went wrong at Reproductive Medicine Institute.
Billing was the biggest issue. We were quoted pricing for IUI and IVF. We chose to do 2 iui cycles before switching to IVF. unfortunately because stuff was billed incorrectly, we ended up paying MORE for 2 iui cycles than if we would have just done 1 IVF.
2
Doctor
Nasir Rana
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
1 of 5
2
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
9
Age 30 - 31
1 IUI
1 IVF
Unexplained
Middle Eastern
Income $50K - $99K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. rana is great, he seems to actually care and when we have met with him has been very thorough and understanding. As someone with a medical background, it was important that our RE seemed up to date and customized his treatment plan to our needs. ... Dr. Rana is always very kind and makes me feel like he actually cares about my treatment ... The decision [eset approach] was completely up to us
One of the main strengths [of Reproductive Medicine Institute] is the convenience, I’m usually in and out for all of my monitoring appts. The IVF coordinator Krystyna is kind of abrasive and harder to reach. Overall the pros outweigh the cons ... The nurses are all very nice, the IVF coordinated Krystyna is kind of difficult to deal with and not very compassionate ... The decision [eset approach] was completely up to us
How was your experience with Nasir Rana at Reproductive Medicine Institute?
Dr. rana is great, he seems to actually care and when we have met with him has been very thorough and understanding. As someone with a medical background, it was important that our RE seemed up to date and customized his treatment plan to our needs.
What's one piece of advice would you give a prospective patient of Nasir Rana at Reproductive Medicine Institute?
Be prepared to call the nurses and stay on top of your own treatment plan.
During treatment, were you treated like a number or a human with Nasir Rana at Reproductive Medicine Institute?
Dr. Rana is always very kind and makes me feel like he actually cares about my treatment
Describe the protocols Nasir Rana used in your cycles at Reproductive Medicine Institute and their degree of success.
IUI with letrozole IVF retrieval with injectables -follistim, menopur, ganirelix, HCG trigger
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Huma )
The nurses are all very nice, the IVF coordinated Krystyna is kind of difficult to deal with and not very compassionate
Describe your experience with Reproductive Medicine Institute.
One of the main strengths is the convenience, I’m usually in and out for all of my monitoring appts. The IVF coordinator Krystyna is kind of abrasive and harder to reach. Overall the pros outweigh the cons
Describe the costs associated with your care under Nasir Rana at Reproductive Medicine Institute.
I was a Cash patient so all of the costs were out of pocket. We paid about $10l
Describe Nasir Rana's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
The decision was completely up to us
10
Doctor
Nasir Rana
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2015 - 2017, Successful
NPS
10
NPS
10
Age 26 - 28
3 IUI
2 IVF
Unexplained
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Trukacheva was very personable and easy to talk to. She would encourage meetings to better understand course of treatment and to make us aware of risks. She would come in before every procedure and explain the process of treatment for that day...took the time to explain every step to us.
Stacy [nurse at Reproductive Medicine Institute] was wonderful and easy to work with...Monitoring appointments were quick and convenient. This was nice because I needed to get in and out before work hours...The clinic is always clean and very professional. Scheduling appointments were easy and multiple times were available for us...Dr Trukacheva was very personable and easy to talk to. She would encourage meetings to better understand course of treatment and to make us aware of risks. She would come in before every procedure and explain the process of treatment for that day.
How was your experience with Elena Trukhacheva at Reproductive Medicine Institute?
Dr Trukacheva was very personable and easy to talk to. She would encourage meetings to better understand course of treatment and to make us aware of risks. She would come in before every procedure and explain the process of treatment for that day.
What's one piece of advice would you give a prospective patient of Elena Trukhacheva at Reproductive Medicine Institute?
Be patient
During treatment, were you treated like a number or a human with Elena Trukhacheva at Reproductive Medicine Institute?
Dr T was very personable and took the time to explain every step to us.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Stacy)
Stacy was wonderful and easy to work with.
Describe your experience with Reproductive Medicine Institute.
The clinic is always clean and very professional. Scheduling appointments were easy and multiple times were available for us. RMI would allow a window every morning for appointments before working hours to get in for labs since this was done almost every other day
Describe your experience with your monitoring appointments at Reproductive Medicine Institute.
Monitoring appointments were quick and convenient. This was nice because I needed to get in and out before work hours
10
Doctor
Elena Trukhacheva
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017, Unsuccessful
NPS
7
NPS
8
Age 31
1 IVF
Male Factor
Black or African-American
Income $0 - $49K
Sales Representative
Only Doc Seen
Donor Sperm
Neutral
Neutral
Unsuccessful
I believe she [Dr. Trukacheva] needs to spend a little bit more time with her parents . Talk to them I detail a little more. When they have a failed cycle it would be nice to hear from you doctor not always the nurses ... I believe she used standard protocol . Birth control for a month , than gonal F and Certrodie , menpour ....They forgot to share my husband Sperm Analysis results with us when they where 1st collected ...Be perphard to only see her for your procedures . You will spend more time with the nurses .
They [Repro Med Inst - Oakbrook] are very welcoming...Her [Dr. Trukacheva] team was very welcoming and understanding and tried to make you as comfortable as possible...They forgot to share my husband Sperm Analysis results with us when they where 1st collected ...Stacey was amazing , she always returned my calls , reached out to me and made sure I understood everything ....Be perphard to only see her for your procedures . You will spend more time with the nurses .
How was your experience with Elena Trukhacheva at Reproductive Medicine Institute?
I believe she needs to spend a little bit more time with her parents . Talk to them I detail a little more. When they have a failed cycle it would be nice to hear from you doctor not always the nurses .
What's one piece of advice would you give a prospective patient of Elena Trukhacheva at Reproductive Medicine Institute?
Be perphard to only see her for your procedures . You will spend more time with the nurses .
During treatment, were you treated like a number or a human with Elena Trukhacheva at Reproductive Medicine Institute?
Her team was very welcoming and understanding and tried to make you as comfortable as possible
Describe the protocols Elena Trukhacheva used in your cycles at Reproductive Medicine Institute and their degree of success.
I believe she used standard protocol . Birth control for a month , than gonal F and Certrodie , menpour .
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Stacey )
Stacey was amazing , she always returned my calls , reached out to me and made sure I understood everything .
Describe your experience with Reproductive Medicine Institute.
They are very welcoming
Describe the costs associated with your care under Elena Trukhacheva at Reproductive Medicine Institute.
Not sure my 1st cycle was covered by insurance .
Describe Elena Trukhacheva's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
Embryologist told us to only do 1 after we had our hopes on 2 and the one didn't take .
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call with results
Describe the specific things that went wrong at Reproductive Medicine Institute.
They forgot to share my husband Sperm Analysis results with us when they where 1st collected .
7
Doctor
Elena Trukhacheva
NPS
Humanity
5 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
1 of 5
8
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2016 - 2017, Unsuccessful
NPS
4
NPS
5
Age 40 - 41
2 IUI
PCOS
Income $0 - $49K
Only Doc Seen
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I haven't spoken to my doctor [Elena Trukhacheva] personally since I started the fertility drugs or done my IUI's. Every thing is through the nurse or portal website...She was little hard to understand with her accent. She didn't spend much time with me on my first visit. I only saw her two more times. She could have spoken with me a couple times during my first and now second tries...Office staff were slow and not very helpful. Staff could be more friendly and compassionate
I haven't spoken to my doctor [Elena Trukhacheva] personally since I started the fertility drugs or done my IUI's. Every thing is through the nurse or portal website...She was little hard to understand with her accent. She didn't spend much time with me on my first visit. I only saw her two more times. She could have spoken with me a couple times during my first and now second tries...Office staff were slow and not very helpful. Staff could be more friendly and compassionate
How was your experience with Elena Trukhacheva at Reproductive Medicine Institute?
She was little hard to understand with her accent. She didn't spend much time with me on my first visit. I only saw her two more times. She could have spoken with me a couple times during my first and now second tries.
What's one piece of advice would you give a prospective patient of Elena Trukhacheva at Reproductive Medicine Institute?
Don't expect too much
During treatment, were you treated like a number or a human with Elena Trukhacheva at Reproductive Medicine Institute?
I haven't spoken to my doctor personally since I started the fertility drugs or done my IUI's. Every thing is through the nurse or portal website
Describe your experience with Reproductive Medicine Institute.
Office staff were slow and not very helpful. Staff could be more friendly and compassionate
Describe the costs associated with your care under Elena Trukhacheva at Reproductive Medicine Institute.
Just $50 for co-pays when I see doctor
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call with results
Describe the specific things that went wrong at Reproductive Medicine Institute.
It was hard to get test results. They didn't always call with results
4
Doctor
Elena Trukhacheva
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
3 of 5
5
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Successful
NPS
10
NPS
10
Age 39 - 41
6 IVF
6 Embryo Freezing
Poor Egg Quality
European
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Trukhacheva was a pleasure to work with. I found her very knowledgeable and compassionate during consultations. She was very straightforward with explanations which helped us better understand the process...excellent to work with...care resulted in the live birth of our daughter...We only had one good embryo which resulted in pregnancy.
Dr. Trukhacheva and the staff at RMI were wonderful. Caring, responsive, and very personable. They took time to get to know us and thoroughly addressed our questions and concerns in a friendly manner...The nursing staff was efficient and friendly. We enjoyed our time with them...They had flexible appointments, we’re very compassionate, and their care resulted in the live birth of our daughter. Their after hours nurse helped us with questions many times, which was greatly appreciated.
How was your experience with Elena Trukhacheva at Reproductive Medicine Institute?
Dr. Trukhacheva was a pleasure to work with. I found her very knowledgeable and compassionate during consultations. She was very straightforward with explanations which helped us better understand the process.
What's one piece of advice would you give a prospective patient of Elena Trukhacheva at Reproductive Medicine Institute?
Nothing comes to mind.
During treatment, were you treated like a number or a human with Elena Trukhacheva at Reproductive Medicine Institute?
Dr. Trukhacheva and the staff at RMI were wonderful. Caring, responsive, and very personable. They took time to get to know us and thoroughly addressed our questions and concerns in a friendly manner.
Describe the protocols Elena Trukhacheva used in your cycles at Reproductive Medicine Institute and their degree of success.
I don’t recall all the drugs. We used hcg and 2 others before retrieval and progesterone in oil after implantation.
Describe your experience with the nursing staff at Reproductive Medicine Institute.
The nursing staff was efficient and friendly. We enjoyed our time with them.
Describe your experience with Reproductive Medicine Institute.
Dr. Trukacheva and RMI were excellent to work with! They had flexible appointments, we’re very compassionate, and their care resulted in the live birth of our daughter. Their after hours nurse helped us with questions many times, which was greatly appreciated.
Describe the costs associated with your care under Elena Trukhacheva at Reproductive Medicine Institute.
Most care was covered by health insurance. There were some out of pocket expenses not covered, but overall very reasonable.
Describe Elena Trukhacheva's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
No comments. We only had one good embryo which resulted in pregnancy.
10
Doctor
Elena Trukhacheva
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 32
1 IUI
1 IVF
1 Egg Freezing
Poor Egg Quality
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. John Rinehart] was very considerate of my time, feelings and health...Not a bad thing to say. Very kind, considerate, accommodating, intelligent, optimistic, real. Wish there were more like him. I did have one mishap at the end of a cycle with my drugs and he was able to quick get a new plan for me and assure me he's going to do what he can to still get the job done and he did...He's just honest and real. No advice.. as mentioned wish more were like him.
The Bloomingdale office [of Reproductive Medicine Institute] was preferred over Oakbrook. It was clean, close, efficient. They had everything you needed in one office. No upstairs downstairs, down the hall. Just wish they did the actual IUI or IVF procedures there. Understandably knowing they can't. Just a wish...Melissa [nurse], was the best...She treated you like a real patient, not just a number or someone to get in and out. She was so helpful every step and I've never had such care from the office before. (Specifically the Bloomingdale location)
How was your experience with John Rinehart at Reproductive Medicine Institute?
Not a bad thing to say. Very kind, considerate, accommodating, intelligent, optimistic, real. Wish there were more like him. I did have one mishap at the end of a cycle with my drugs and he was able to quick get a new plan for me and assure me he's going to do what he can to still get the job done and he did.
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
He's just honest and real. No advice.. as mentioned wish more were like him.
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
He was very considerate of my time, feelings and health.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Melissa)
Melissa, was the best. Similar to the Dr I wish there were more like her. She treated you like a real patient, not just a number or someone to get in and out. She was so helpful every step and I've never had such care from the office before. (Specifically the Bloomingdale location)
Describe your experience with Reproductive Medicine Institute.
The Bloomingdale office was preferred over Oakbrook. It was clean, close, efficient. They had everything you needed in one office. No upstairs downstairs, down the hall. Just wish they did the actual IUI or IVF procedures there. Understandably knowing they can't. Just a wish.
10
Doctor
John Rinehart
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
10
Age 34 - 35
5 IUI
1 IVF
Unexplained
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
5 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Nasir Rana] was very thorough & great bedside manner. Went through a lot with him but always new what was next & about all of the medications & procedures. I had a singleton pregnancy with RMI with a frozen cycle after failed fresh cycle...Iui 5 times per insurance mandates. They ivf with menopur which resulted in good quality eggs...
[Protocol at Reproductive Medicine Institute] Iui 5 times per insurance mandates. They ivf with menopur which resulted in good quality eggs...[Nursing staff was] Always one step ahead of my questions. Worked so hard to help get discounted meds...Very organized. Staff was very receptive & helpful. Always called back when needed & provided lots of educational material to help at home so you could refer back. Appointments were in time & greeted when u entered office
How was your experience with Nasir Rana at Reproductive Medicine Institute?
He was very thorough & great bedside manner. Went through a lot with him but always new what was next & about all of the medications & procedures. I had a singleton pregnancy with RMI with a frozen cycle after failed fresh cycle
What's one piece of advice would you give a prospective patient of Nasir Rana at Reproductive Medicine Institute?
Ask questions & be I formed
During treatment, were you treated like a number or a human with Nasir Rana at Reproductive Medicine Institute?
Perfect care
Describe the protocols Nasir Rana used in your cycles at Reproductive Medicine Institute and their degree of success.
Iui 5 times per insurance mandates. They ivf with menopur which resulted in good quality eggs
Describe your experience with the nursing staff at Reproductive Medicine Institute.
Always one step ahead of my questions. Worked so hard to help get discounted meds
Describe your experience with Reproductive Medicine Institute.
Very organized. Staff was very receptive & helpful. Always called back when needed & provided lots of educational material to help at home so you could refer back. Appointments were in time & greeted when u entered office
Describe the costs associated with your care under Nasir Rana at Reproductive Medicine Institute.
25,000
10
Doctor
Nasir Rana
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Medicine Institute
Oakbrook
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
9
NPS
8
Age 32 - 33
2 IVF
Unexplained
South Asian
Income $500K+
Consultant
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr Nayak is extremely compassionate and has great bedside manner. She uses data and research to explain decisions, course of action and is willing to answer any and all questions including suggestions of how to change or evolve course of treatment...She was extremely clear that she would transfer 1 embryo especially since ours wer PGT tested unless there was a clear reason to do more than one.
[the Reproductive Medicine Institue nurses are] Extremely responsive over email. Sometimes needs some nudging about following up with billing or with insurance but it’s rare...Appreciate that there are multiple locations (downtown chicago was ideal for my monitoring) but I will they did procedures in more than just oak brook center. I also wish they had a consistent set of pulmonologists since there are new faces rather often
How was your experience with Shweta Nayak at Reproductive Medicine Institute?
Dr Nayak is extremely compassionate and has great bedside manner. She uses data and research to explain decisions, course of action and is willing to answer any and all questions including suggestions of how to change or evolve course of treatment
What's one piece of advice would you give a prospective patient of Shweta Nayak at Reproductive Medicine Institute?
Make sure you come with questions and don’t hesitate to ask for time
During treatment, were you treated like a number or a human with Shweta Nayak at Reproductive Medicine Institute?
Dr Nayak knows your chart and history. She always calls herself when there is big news, where it’s a negative test, change in the process or anything similar
Describe the protocols Shweta Nayak used in your cycles at Reproductive Medicine Institute and their degree of success.
Due to unexplained infertility we went straight to IVF. Dr Nayak recommended the conservative IUI approach but was comfortable when my partner and I requested to jump to IVF. For both retrievals we used a dual trigger and so far my transfers have been medicated however Dr Nayak suggested ERA, and the opportunity to try a natural transfer as soon as the second transfer didn’t work out.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Blanca B)
Extremely responsive over email. Sometimes needs some nudging about following up with billing or with insurance but it’s rare
Describe your experience with Reproductive Medicine Institute.
Appreciate that there are multiple locations (downtown chicago was ideal for my monitoring) but I will they did procedures in more than just oak brook center. I also wish they had a consistent set of pulmonologists since there are new faces rather often
Describe the costs associated with your care under Shweta Nayak at Reproductive Medicine Institute.
Most treatment was covered by insurance. PGT was expensive with 5k for the first 8 embryos and 500 for each subsequent one
Describe Shweta Nayak's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
She was extremely clear that she would transfer 1 embryo especially since ours wer PGT tested unless there was a clear reason to do more than one. We weren’t at that stage yet
What specific things went wrong at Reproductive Medicine Institute?
  • Lost or damaged samples
Describe the specific things that went wrong at Reproductive Medicine Institute.
I had one blood sample show up frozen. This was because of the testing facility and the pulmonologists / lab they work with
9
Doctor
Shweta Nayak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Reproductive Medicine Institute
Evanston (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
6
NPS
4
Age 35
Anovulation
Unexplained
Income $0 - $49K
1st of 2 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
Dr. Nayak is friendly and thorough. When she was meeting with us she was present and optimistic. I never spoke with her on the phone though and she only performed my saline test. The rest of the ultrasounds and things were done by the nurses. Our time with her also felt a little rushed as she had other patients to see. ... She tried to push us to get genetic testing ... It would have been nice to see her more.
RMI is an alright clinic. ... The clinic in Evanston is small. The receptionist doesn't seem very happy to be there. Their phone system between the locations is kind of weird ... Sometimes it was hard to get a hold of the care coordinator but she would return my calls. They do have early hours so you can get your blood drawn before going to work. ... The nursing staff were fine. They were helpful when I was nervous or not feeling well after a blood draw.
How was your experience with Shweta Nayak at Reproductive Medicine Institute?
She was knowledgeable and thorough going over all the test results. She tried to push us to get genetic testing but we didn't want to do that because of costs. She only performed the saline procedure. The rest were done by nurses. It would have been nice to see her more. I didn't particularly feel a strong connection with her but overall she did her job and said everything she needed to.
What's one piece of advice would you give a prospective patient of Shweta Nayak at Reproductive Medicine Institute?
Be sure to ask a lot of questions and advocate for yourself.
During treatment, were you treated like a number or a human with Shweta Nayak at Reproductive Medicine Institute?
Dr. Nayak is friendly and thorough. When she was meeting with us she was present and optimistic. I never spoke with her on the phone though and she only performed my saline test. The rest of the ultrasounds and things were done by the nurses. Our time with her also felt a little rushed as she had other patients to see.
Describe the protocols Shweta Nayak used in your cycles at Reproductive Medicine Institute and their degree of success.
We just saw her for a consultation and going over our test results. We didn't pursue any other treatments with her.
Describe your experience with your nurse at Reproductive Medicine Institute.
The nursing staff were fine. They were helpful when I was nervous or not feeling well after a blood draw. The care coordinator returned my calls and went over all dates and steps in protocol.
Describe your experience with Reproductive Medicine Institute.
RMI is an alright clinic. It was kind of hard for me to get to with public transportation and the doctor was only available on certain days. The clinic in Evanston is small. The receptionist doesn't seem very happy to be there. Their phone system between the locations is kind of weird because sometimes I would call Evanston and then be transferred to a different location I had never been to. Sometimes it was hard to get a hold of the care coordinator but she would return my calls. They do have early hours so you can get your blood drawn before going to work.
Describe the costs associated with your care under Shweta Nayak at Reproductive Medicine Institute.
It would have cost us a lot to continue going there. We used our health savings account to cover most of the ultrasounds, blood tests and procedures. Our insurance only covers diagnostic tests but not procedures.
6
Doctor
Shweta Nayak
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
4
Clinic
Reproductive Medicine Institute
Evanston (closed)
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
0
NPS
0
Age 40 - 41
3 IUI
1 IVF
Poor Egg Quality
Unexplained
European
Income $50K - $99K
1st of 4 Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I had an overall bad experience with Rinehart. It was the most difficult of all my fertility experiences. We had 0 embryos made it to blast, he was unable to regroup for several weeks and when we did regroup he said we would do ivf one more time (changing nothing in the protocol) and if that didn’t work he would suggest a donor egg ... In addition Reinhardt said I needed a surgery to get a fibroid out of my uterus. When the surgeon went in they found the fibroid was on the outside of my uterus
In addition we had a horrible experience with the lab [Reproductive Medicine] when they delivered the news that not one of our embryos made it to blast- they were cold and heartless delivering the news. ... I was in extreme pain when we left the doctor's office with a prescription for the pain. ... So we had to drive all the way back to the doctor's office so she could write out a piece of paper, all while I was suffering terribly, and it was totally unnecessary.
How was your experience with John Rinehart at Reproductive Medicine Institute?
I had an overall bad experience with Rinehart. It was the most difficult of all my fertility experiences. We had 0 embryos made it to blast, he was unable to regroup for several weeks and when we did regroup he said we would do ivf one more time (changing nothing in the protocol) and if that didn’t work he would suggest a donor egg. I think he doesn’t have a good lab or enough experience to try new and innovative things. Compared to other clinics I went to this seemed the least experienced. In addition Reinhardt said I needed a surgery to get a fibroid out of my uterus. When the surgeon went in they found the fibroid was on the outside of my uterus. I know many people who used donor eggs with Reinhardt and I feel bad that they may have had the opportunity to use their own eggs if the sought out more experienced doctors.
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
I would suggest not to go to him unless you want to end up with a donor egg and no variation in treatment.
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
We felt he wasn’t very invested in our success and at times going through the motions. In addition we had a horrible experience with the lab when they delivered the news that not one of our embryos made it to blast- they were cold and heartless delivering the news.
Describe the protocols John Rinehart used in your cycles at Reproductive Medicine Institute and their degree of success.
I do not remember. But I do know that he was not going to do anything different after a failed retrieval.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Rachel)
Here's an example of the lack of compassion and care we experienced. I was in extreme pain when we left the doctor's office with a prescription for the pain. When we got to the pharmacy we were told the prescription didn't exist in the dose prescribed. The pharmacy called the office and told them to wire in the proper prescription. There was some confusion on the phone and the pharmacist handed me the phone. Thinking she was talking to the pharmacist, the nurse said, "Just send them back here." So we had to drive all the way back to the doctor's office so she could write out a piece of paper, all while I was suffering terribly, and it was totally unnecessary.
Describe your experience with Reproductive Medicine Institute.
Only strength is that it was close to home. There was nothing special an office. The transfers and retrievals had to be done further away at another location. It was a normal smaller office with rooms. It seemed clean enough. I never thought that it was unclean.
Describe the costs associated with your care under John Rinehart at Reproductive Medicine Institute.
I don't remember. I believe it was through insurance - most things.
Describe John Rinehart's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
I had zero embryos make it to blast.
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Reproductive Medicine Institute.
was described earlier. They were not very thorough. They acted like I knew what to do which was not the case because it was my first time. I learned a lot online about what to do.
0
Doctor
John Rinehart
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
1 of 5
0
Clinic
Reproductive Medicine Institute
Evanston (closed)
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5

Learn from top medical experts

Explore All Courses