Reproductive Medicine Institute

3 doctors work here

Rated 7.5
Strongly recommend: 56%Neutral: 21%Don't recommend: 23%7.5
56% strongly recommend
61 reviews
Operations
8.2
8.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8
8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.2
7.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,398
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Chicago
233 E Erie St., Suite 307
Chicago, IL 60611
Oakbrook
2425 W 22nd St., Suite 200
Oakbrook, IL 60611
Oak Lawn
5851 West 9th, Suite 117
Oak Lawn, IL 60453
Skokie
4709 Golf Rd., Suite 1000
Skokie, IL 60076
Show 2 more

61 patient reviews

2017 - 2018, Unknown Success
NPS
8
NPS
8
Age 41 - 42
PCOS
Income $50K - $99K
3rd of 3 Docs
4 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Rinehart] was down to eart ... straight forward and explained in great details all the options Very good communicator, when one option didnt work he was willing to try another option ...Dr Rinehart was very straight forward and honest... explained all the options and procedures. Was very positive with my case and apologized for all the previous experiences with other doctors who told me I was hopeless and not worth getting pregnant.
The front desk girl and Lindsay were amazing ... very friendly caring and flexible . Always willing to help and go out of there way for me. The problem was with Shelly ... it’s a shame one bad apple ruins the entire clinic... she doesn’t seem to care of have feelings for the patients ... Shelly says she’s going to do one thing and does another she doesn’t follow thru until the third or fourth phone call... very stressful to work with her
How was your experience with John Rinehart at Reproductive Medicine Institute?
Dr Rinehart was very straight forward and honest... explained all the options and procedures. Was very positive with my case and apologized for all the previous experiences with other doctors who told me I was hopeless and not worth getting pregnant.
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
He is VERY honest and straight forward
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
He was down to eart ... straight forward and explained in great details all the options Very good communicator, when one option didnt work he was willing to try another option
Describe the protocols John Rinehart used in your cycles at Reproductive Medicine Institute and their degree of success.
Alternating medicine cycles when the first one didn’t work
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Shelly)
Shelly is very rude condescending
Describe your experience with Reproductive Medicine Institute.
The front desk girl and Lindsay were amazing ... very friendly caring and flexible . Always willing to help and go out of there way for me. The problem was with Shelly ... it’s a shame one bad apple ruins the entire clinic... she doesn’t seem to care of have feelings for the patients
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Reproductive Medicine Institute.
Shelly says she’s going to do one thing and does another she doesn’t follow thru until the third or fourth phone call... very stressful to work with her
8
Doctor
John Rinehart
NPS
Humanity
5 of 5
Communication
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
Reproductive Medicine Institute
Evanston (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 31 - 32
6 IUI
Diminished Ovarian Reserve
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. John Rinehart] was always available to answer any of my questions which was a lot...always knows how to make me smile. I wouldn’t trust my treatment with anyone else...He doesn’t sugar coat things and believes in science... It has been incredible to work with one doctor and have all of my questions, fears, and concerns answered and brought to light
Every time I walked in the office [at Reproductive Medicine Institute] I was greeted with friendly hello’s which put me at ease...worked one on one with a couple nurses, who have been highly educated, and engaged...This clinic is all hands on and nearly every procedure is done at one specific location...Mari is the sweetest! Can’t thank her enough for always answering my calls and emails
How was your experience with John Rinehart at Reproductive Medicine Institute?
I always felt more like a family member then a patient. Every time I walked in the office I was greeted with friendly hello’s which put me at ease. This is an extremely stressful time for my husband and I, but Rinehart always knows how to make me smile. I wouldn’t trust my treatment with anyone else.
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
He doesn’t sugar coat things and believes in science. Have to be open to all answers.
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
He was always available to answer any of my questions which was a lot
Describe the protocols John Rinehart used in your cycles at Reproductive Medicine Institute and their degree of success.
Being younger in age and good health he did iui’s. After the third it took but unfortunately didn’t last. We then proceeded to try again. We are now about to start IVF but due to covid-19 we are on hold
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Mari )
Mari is the sweetest! Can’t thank her enough for always answering my calls and emails. She is so patient and understanding.
Describe your experience with Reproductive Medicine Institute.
I have been with the clinic on for a little over a year. I’ve worked one on one with a couple nurses, who have been highly educated, and engaged on my husband and myself’s questions about each procedure. This clinic is all hands on and nearly every procedure is done at one specific location. It has been incredible to work with one doctor and have all of my questions, fears, and concerns answered and brought to light. You may have to travel to a different location in depending on the day for a specific location. All and all my advice to a new patient will be, be open and ready to hear everything that will be brought to light about your current situation.
Describe the costs associated with your care under John Rinehart at Reproductive Medicine Institute.
My insurance doesn’t cover treatment, it did cover some ultrasounds.
10
Doctor
John Rinehart
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Medicine Institute
Evanston (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2020, Successful
NPS
10
NPS
10
Age 26 - 28
1 IUI
1 IVF
PCOS
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Nayak made my husband and I feel comfortable and confident each step of the way. There was always shared decision making, and she thoroughly would explain everything so well that we never left with unanswered questions...Dr. Nayak suggested single embryo transfer...She explained every step so thoroughly and each option which was available to us. She remained positive throughout the entire process...
Everyone in this clinic [Reproductive Medicine Institute] acts like a team, and the experience we had here was phenomenal. The communication between the nurses and doctor was exceptional, and my husband and I always felt taken care of every step of the way... if there were any questions the billing team was very helpful in answering them...
How was your experience with Shweta Nayak at Reproductive Medicine Institute?
Dr. Nayak truly made our TTC journey as smooth as it could be. She explained every step so thoroughly and each option which was available to us. She remained positive throughout the entire process and truly was our light during a stressful time. I would recommend her to anyone who is struggling to conceive, she is the very best.
What's one piece of advice would you give a prospective patient of Shweta Nayak at Reproductive Medicine Institute?
Look no further for a reproductive endocrinologist. I am sitting here looking at my healthy 3 month old baby thanks to her as I type this.
During treatment, were you treated like a number or a human with Shweta Nayak at Reproductive Medicine Institute?
Dr. Nayak made my husband and I feel comfortable and confident each step of the way. There was always shared decision making, and she thoroughly would explain everything so well that we never left with unanswered questions.
Describe your experience with Reproductive Medicine Institute.
Everyone in this clinic acts like a team, and the experience we had here was phenomenal. The communication between the nurses and doctor was exceptional, and my husband and I always felt taken care of every step of the way. I would recommend this clinic to anyone who is trying to conceive.
Describe the costs associated with your care under Shweta Nayak at Reproductive Medicine Institute.
They took my insurance and if there were any questions the billing team was very helpful in answering them.
Describe Shweta Nayak's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
Dr. Nayak suggested single embryo transfer as my husband and I were relatively young at the time of retrieval (I was 26 and he was 29 years old).
10
Doctor
Shweta Nayak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Medicine Institute
Evanston (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2023, Successful
NPS
10
NPS
10
Age 38
1 IUI
4 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Nayak is amazing...felt that she did everything in her power to help me reach my goal of having a baby...treatment is extremely individualized...is extremely compassionate, intelligent and meticulous...didn’t have much interaction with her or staff beyond instructions though.
[Reproductive Medicine Institute has] Good communication. Compassionate, encouraging, helpful staff. Interaction with dr is limited. You message with your nurse and you are expected to do a lot on your own. I was mildly disappointed that I was told I was pregnant via my portal rather than hearing from my dr.
How was your experience with Shweta Nayak at Reproductive Medicine Institute?
Dr Nayak is amazing. I felt that she did everything in her power to help me reach my goal of having a baby. Her treatment is extremely individualized. She had a plan a, b, c and d in my case! She is extremely compassionate, intelligent and meticulous. I am so grateful for her!
What's one piece of advice would you give a prospective patient of Shweta Nayak at Reproductive Medicine Institute?
Trust her! She wants you to be successful. I started to feel discouraged when things didn’t go well for me at first but I followed her lead and was successful.
During treatment, were you treated like a number or a human with Shweta Nayak at Reproductive Medicine Institute?
Dr Nayak’s plan was extremely individual to my case which I greatly appreciate. I didn’t have much interaction with her or staff beyond instructions though.
Describe your experience with Reproductive Medicine Institute.
Good communication. Compassionate, encouraging, helpful staff. Interaction with dr is limited. You message with your nurse and you are expected to do a lot on your own. I was mildly disappointed that I was told I was pregnant via my portal rather than hearing from my dr. T
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Reproductive Medicine Institute.
There were just a few typos in my instructions that I had to clarify. I also wish my dr would have called to tell me I was pregnant when it finally happened.
10
Doctor
Shweta Nayak
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Medicine Institute
Evanston (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
9
Age 32 - 33
2 IUI
1 IVF
European
Income $50K - $99K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr R [Rinehart] can't see patients at every visit. He has multiple clinics and numerous patients. However, he spends as much time as possible with me during the visits I had with him. Spoke candidly, and never left me with questions ... Dr eggos only transfer 1 for first FET. Agreed to two for second ... Dr. R always has a kind word and looks me in the eye.
My care team [Reproductive Medicine Inst] is always there for me. From the receptionist knowing my name on sight, to the nurses who treat me like friends. ... As a new patient I was unhappy about the wait to get my first appointment, and then the decision to try three more natural cycles after adding some meds for my thyroid and bromocriptine for my prolactin levels. But then things picked up and I'm very happy with our progression with the clinic. They are great at uploading documents, keeping me informed, and reaching out with information.
How was your experience with John Rinehart at Reproductive Medicine Institute?
Dr R can't see patients at every visit. He has multiple clinics and numerous patients. However, he spends as much time as possible with me during the visits I had with him. Spoke candidly, and never left me with questions
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
Just because you don't see him every time doesn't mean he isn't reviewing your chat and keeping track of you
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
My care team is always there for me. From the receptionist knowing my name on sight, to the nurses who treat me like friends. Dr. R always has a kind word and looks me in the eye.
Describe the protocols John Rinehart used in your cycles at Reproductive Medicine Institute and their degree of success.
My IUI protocal was letrozole only. Increased dosage for 2nd and 3rd round. 3rd round cancelled due to low follicle result. ER cycle was bcp start, 75 menopur and 150 gonal F with a lupron +hcg trigger. FET protocal is bcp start, estrace and lupron then PIO
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Melissa)
Melissa is amazing. But so are all the other nurses I've worked with. I cannot say enough nice things. From the texts and phone calls to the general compassion they show me.
Describe your experience with Reproductive Medicine Institute.
As a new patient I was unhappy about the wait to get my first appointment, and then the decision to try three more natural cycles after adding some meds for my thyroid and bromocriptine for my prolactin levels. But then things picked up and I'm very happy with our progression with the clinic. They are great at uploading documents, keeping me informed, and reaching out with information.
Describe the costs associated with your care under John Rinehart at Reproductive Medicine Institute.
Ivf cycle was priced at about 10k My meds were covered so I'm not sure how $$$ they were Iui was about $300 before insurance, 40 after Sperm count and freeze both about 200
Describe John Rinehart's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
Dr eggos only transfer 1 for first FET. Agreed to two for second
8
Doctor
John Rinehart
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Reproductive Medicine Institute
Winfield (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Successful
NPS
10
NPS
10
Age 27 - 31
1 IUI
1 IVF
Male Factor
Poor Egg Quality
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. John Rinehart] started drugs in a lower dose to see how I’d respond and adjusted from there- I never had a problem with OHSS or anything like that. I guess you could say my stim cycle was a pretty good one considering he got right around the number of oocytes he hoped for and no problems arose. I will begin my second stim cycle at the end of this month as we used all of our frozen embryos and my protocol will be very similar to last time.
The back nurses [at Reproductive Medicine Institute] who will draw your blood and meet with you are great- caring, helpful and compassionate...Quiet and clean, soothing and inviting...The nursing staff was so friendly and felt like cheerleaders. They were glad when things were going well and shared in our sadness when we didn’t get a positive test or just had a hard day or week... i went to pick up my birth control at the pharmacy and it wasn’t called in days prior
How was your experience with John Rinehart at Reproductive Medicine Institute?
I went with my husband for our first consult after a year and a half of trying to get pregnant- we had already received the not so great news that our lack of a positive pregnancy test likely was due to MFI. We went to our appointment nervous, heartbroken, confused but hopeful. He laid it all out for us and talked openly about what this meant for trying to become a family- there was no sugar coating anything or allowing us to put our heads in the sky - there were tears but there was also a fire that got lit under us that we can do this- he knows his stuff and he will do all he can to guide us towards a positive pregnancy test. He was always cheerful at appointments where i saw him and made sure to explain what he was going to do, what he saw on the screen and what that would mean for the next step.
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
Be ready for him to tell you his very honest medical opinions and don’t let it get you down- you will know what you’re up against and gather the strength to fight forward. Also ask questions- nothing is dumb or silly he will explain to you anything you want to know or have concerns about.
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
Dr Rinehart makes you feel important and worthy of his time- he explains procedures and diagnoses with honesty and although blunt with percentages and likelihood of attaining what we hoped for - he is always open to discuss questions or concerns we had and wished us luck.
Describe the protocols John Rinehart used in your cycles at Reproductive Medicine Institute and their degree of success.
He started drugs in a lower dose to see how I’d respond and adjusted from there- I never had a problem with OHSS or anything like that. I guess you could say my stim cycle was a pretty good one considering he got right around the number of oocytes he hoped for and no problems arose. I will begin my second stim cycle at the end of this month as we used all of our frozen embryos and my protocol will be very similar to last time.
Describe your experience with the nursing staff at Reproductive Medicine Institute.
The nursing staff was so friendly and felt like cheerleaders. They were glad when things were going well and shared in our sadness when we didn’t get a positive test or just had a hard day or week.
Describe your experience with Reproductive Medicine Institute.
Quiet and clean, soothing and inviting. There will be front faces who are mostly “doing their job” and therefore may have never walked a day in our shoes fighting infertility, I like to keep my conversations with them to a minimum as you can definitely tell the vibe when people are compassionate towards your Situation. The back nurses who will draw your blood and meet with you are great- caring, helpful and compassionate.
Describe the costs associated with your care under John Rinehart at Reproductive Medicine Institute.
I know in total we ended up spending almost 15k out of pocket. Medicines were just under 5k for the stim and between 1-2k for the frozen cycle. We had 80% coverage for procedures and a $50 copay every visit. This time around we will only have 60% coverage and our additional insurance to cover IVF is $400/month.
Describe John Rinehart's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
I was allowed to choose one or two embryos for both transfers - one was a fresh which resulted in a BFN and the second was frozen which resulted in a singleton pregnancy. This time around it sounds like he’d advise to transfer one 5 day embryo whereas last time for the fresh cycle it was two 3 day ones. He definitely knows the risks multiples can bring and doesn’t want to put myself or a baby in an unfavorable position.
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Reproductive Medicine Institute.
Recently i went to pick up my birth control at the pharmacy and it wasn’t called in days prior- luckily I didn’t need it for a few days and after letting the office know they were able to call it in.
10
Doctor
John Rinehart
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Medicine Institute
Winfield (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Successful
NPS
10
NPS
9
Age 27 - 31
1 IUI
Male Factor
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We trust his [Dr. Rinehart] experience and appreciate his honesty and the way he offers hope to us is a calming force for us when going through such a trying time...He sat down with us and let us show our emotion and reacted to it as he understood our concerns, fears, lack of hope and confusion. He responded with encouragement but also honest percentages and was very upfront about outcomes. He took the time to let us ask questions and made sure we understood what he was telling us.
Nice office [Repro Med Inst], calm setting. People are friendly and helpful. The only suggestions would be the front lady can sometimes be a bit rushy with you and make you feel “cut off” and Like your question isn’t important... I also wasn’t provided the Ivf checklist so I’ve had to go back and forth for a few more blood draws and tests that I could have easily done when I was already there previously...
How was your experience with John Rinehart at Reproductive Medicine Institute?
I can’t thank him enough for our beautiful son we have and now as we work to expand our family there was no where else we wanted to go. We trust his experience and appreciate his honesty and the way he offers hope to us is a calming force for us when going through such a trying time.
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
Be ready to hear things honestly as he does not sugar coat anything and trust his knowledge but ask anything as he will explain in detail what you want to hear more about or need to know.
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
He sat down with us and let us show our emotion and reacted to it as he understood our concerns, fears, lack of hope and confusion. He responded with encouragement but also honest percentages and was very upfront about outcomes. He took the time to let us ask questions and made sure we understood what he was telling us.
Describe the protocols John Rinehart used in your cycles at Reproductive Medicine Institute and their degree of success.
So I am starting IVF right now again and in the beginning stage of using birth control - he is doing primarily the same protocol as I did in 2015 with a successful oocyte stim cycle which then resulted in a positive FET. I know my drug lists include Lupron, Menopur, follistim, hcg trigger shot. I grew 15 eggs last time and 8 were mature. 7 fertilized. 2 were transferred fresh and neither took. Of the remaining 5 two were able to be frozen and of those two transferred on June 9, 2015 one took! During the early stages of pregnancy I was doing progesterone oil shots and orally taking estrace.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Melissa )
This time around I have new nurses- last time I felt very secure with my nurses and they seemed to be very organized and on top of the appointments, necessary things to do and making sure I was on track. I am very organized and this time I have new nurses that are new to the practice and they’re figuring things out. They are very caring and helpful but I am staying on top of everything to make sure there are no issues while they get into their groove🙂
Describe your experience with Reproductive Medicine Institute.
Nice office, calm setting. People are friendly and helpful. The only suggestions would be the front lady can sometimes be a bit rushy with you and make you feel “cut off” and Like your question isn’t important. I can’t stress enough how much compassion and care needs to be in this area of work- people are at their lowest and hardest times navigating a very hopeless time.
Describe the costs associated with your care under John Rinehart at Reproductive Medicine Institute.
Out of pocket we spent around 14k. I have to take out additional insurance at $300/ month last time in 2015 and $400/month this time as our insurance does not cover Ivf. The clinic was helpful in providing around 4,000$ worth of medicines in 2015 and hoping to help a little this time if possible as we have no insurance for the meds.
Describe John Rinehart's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
I trust my Drs guidance, this time around I will probably do what he suggests as we did last time (transferring two both times).
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
Describe the specific things that went wrong at Reproductive Medicine Institute.
It wasn’t a huge issue but my birth control wasn’t at the pharmacy when I went to get it- the part I had an issue with was the lady’s attitude when I called to say hey this isn’t here I am at the pharmacy waiting to get it can you re call it in? Instead of just doing it she was argumentative with me about it being called in. I also wasn’t provided the Ivf checklist so I’ve had to go back and forth for a few more blood draws and tests that I could have easily done when I was already there previously. At least it did not affect my cycle and at worst just added a few more back and forth trips.
10
Doctor
John Rinehart
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Reproductive Medicine Institute
Winfield (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015 - 2016, Unsuccessful
NPS
7
NPS
5
Age 29 - 30
1 IUI
1 IVF
Unexplained
Income $100K - $199K
Consultant
2nd of 3 Docs
3 IUI With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Rinehart followed a baseline protocol for my egg retrieval, I believe it was a standard medication protocol...In the end, Dr. Rinehart did do the retrieval (since I've only done one retrieval) that resulted in my daughter. So I do trust that he did what was necessary and knew what he was doing. After I miscarried after my first transfer, I thought his conclusion that my eggs were poor quality was a bit rash, but perhaps that is what the evidence suggested.
Keep record of any appointments you make, because there were multiple times when I made an appointment and showed up and they [Repro Med Inst -] said I didn't have one. In fact, my main issue with this clinic was the scheduling. This is just something that cannot happen with fertility clinics since in my case the delay caused me to have to wait another month to get an appointment and start treatment.
How was your experience with John Rinehart at Reproductive Medicine Institute?
In the end, Dr. Rinehart did do the retrieval (since I've only done one retrieval) that resulted in my daughter. So I do trust that he did what was necessary and knew what he was doing. After I miscarried after my first transfer, I thought his conclusion that my eggs were poor quality was a bit rash, but perhaps that is what the evidence suggested. I had issues with his clinic mostly, not Dr. Rinehart.
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
Like with any clinic, be your own advocate and ask questions. Don't feel like you are an inconvenience, this is your appointment and consultation and you deserve to get all you can out of it. Ask questions and force doctors and nurses to be thorough in their explanations. Ignore any signs of them rushing you or of annoyance.
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
Dr. Rinehart's clinic was smaller, so I did feel cared for by him, however his demeanor is a bit more reserved and straight-forward, which I've met women that appreciated, but for me it felt a bit harsh. I was seeking a doctor who demonstrated a bit more empathy, and whether Dr. Rinehart felt this or not (I believe he did) he didn't show this very well.
Describe the protocols John Rinehart used in your cycles at Reproductive Medicine Institute and their degree of success.
Dr. Rinehart followed a baseline protocol for my egg retrieval, I believe it was a standard medication protocol and it seemed to work fine with me. I don't remember what I was was on specifically but I know nothing was altered.
Describe your experience with Reproductive Medicine Institute.
Keep record of any appointments you make, because there were multiple times when I made an appointment and showed up and they said I didn't have one. In fact, my main issue with this clinic was the scheduling. This is just something that cannot happen with fertility clinics since in my case the delay caused me to have to wait another month to get an appointment and start treatment.
Describe John Rinehart's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine Institute.
I transferred two embryos with Dr. Rinehart. They advised us to do one, but we wanted to increase our chances. For this transfer our embryos were not pgs tested.
What specific things went wrong at Reproductive Medicine Institute?
  • Lost appointments
Describe the specific things that went wrong at Reproductive Medicine Institute.
My issue was in the dropped appointments and scheduling errors.
7
Doctor
John Rinehart
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
Reproductive Medicine Institute
Winfield (closed)
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2013, 26 Eggs Frozen
NPS
10
NPS
10
Age 33
1 Egg Freezing
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Rinehart took his time with me and explained everything in full detail. He gave me all the info i needed to make my decision and how my outcome will go...Dr. Rinehart is a very upfront man. I uphold the most respect for him to tell me the truth and what to expect. He told me even tho I am freezing my eggs what my chances to have a child would be. he knew I was a single mom who wanted another child in the future and did not milk me for every penny he could get. For that I would recommend him to anyone. He is very short with his conversations but knows what he is doing and i trusted him.
Kate [nurse at Reproductive Med Inst - Winfield] was great she knew what she was doing. She talked to me not only as a patient but made me feel kinda like a friend but on a professional level. the other girls were great as well maggie and monika they also treated me good...the front desk did not send my chart at one apt but since they are electronic medical records they were still able to run smooth and it was not a problem. they had all my info in the system. but when doc came in the room there is no computer to see my chart so they had a piece of paper. all was fine
How was your experience with John Rinehart at Reproductive Medicine Institute?
Dr. Rinehart is a very upfront man. I uphold the most respect for him to tell me the truth and what to expect. He told me even tho I am freezing my eggs what my chances to have a child would be. he knew I was a single mom who wanted another child in the future and did not milk me for every penny he could get. For that I would recommend him to anyone. He is very short with his conversations but knows what he is doing and i trusted him.
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
If you want the truth no matter how much it hurts he is your guy. He will not give you false hope.
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
Dr. Rinehart took his time with me and explained everything in full detail. He gave me all the info i needed to make my decision and how my outcome will go.
Describe the protocols John Rinehart used in your cycles at Reproductive Medicine Institute and their degree of success.
I was 33 yrs old and he used bravelle 225 and menopur 75 with lupron 5 units i went for about 10 days of stim then retrieval i retrieved 27 eggs and 26 were frozen. then i stayed on lupron and letrozole for 7 days after.
Describe your experience with your nurse at Reproductive Medicine Institute. (Assigned nurse: Kate)
Kate was great she knew what she was doing. She talked to me not only as a patient but made me feel kinda like a friend but on a professional level. the other girls were great as well maggie and monika they also treated me good.
Describe your experience with Reproductive Medicine Institute.
the winfield and oak brook offices were great.
Describe your experience with your monitoring appointments at Reproductive Medicine Institute.
i was treated as a true pt i was explained everything by the nurses before my u/s and after my u/s and labs Dr. Rinehart did my u/s but the nurses talked to me after.
Describe the costs associated with your care under John Rinehart at Reproductive Medicine Institute.
since my insurance did not cover egg freezing it was a great self pay cost
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Reproductive Medicine Institute.
the front desk did not send my chart at one apt but since they are electronic medical records they were still able to run smooth and it was not a problem. they had all my info in the system. but when doc came in the room there is no computer to see my chart so they had a piece of paper. all was fine
10
Doctor
John Rinehart
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Medicine Institute
Winfield (closed)
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
10
NPS
10
Age 26 - 27
2 IVF
2 Embryo Freezing
PCOS
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We really enjoyed working with Dr. Rinehart and appreciated his candid demeanor. It probably isn't what everyone is looking for but he explained what was going on and how to fix it. Over and over. We started with clomid- negative test results. He recommended against IUI for us and we went straight to IVF. During our first cycle, we got all the way to fertilized embryos and they disentigrated. It was heartbreaking. We met with Dr. Rinehart and changed my protocol for the next round. We ended up with three embryos after five days. We implanted two and frozen one. We now have two year old boy girl twins!
We always had positive experiences with the nursing staff [at Reproductive Medicine Institute]. One was pregnant during our time there which was hard for me. I know it was irrational but it just wasn't something I wanted to see while we were going through such a hard time getting pregnant!... During our first cycle, we got all the way to fertilized embryos and they disentigrated. It was heartbreaking. We met with Dr. Rinehart and changed my protocol for the next round. We ended up with three embryos after five days. We implanted two and frozen one. We now have two year old boy girl twins!
How was your experience with John Rinehart at Reproductive Medicine Institute?
We really enjoyed working with Dr. Rinehart and appreciated his candid demeanor. It probably isn't what everyone is looking for but he explained what was going on and how to fix it. Over and over. We started with clomid- negative test results. He recommended against IUI for us and we went straight to IVF. During our first cycle, we got all the way to fertilized embryos and they disentigrated. It was heartbreaking. We met with Dr. Rinehart and changed my protocol for the next round. We ended up with three embryos after five days. We implanted two and frozen one. We now have two year old boy girl twins!
Describe your experience with the nursing staff at Reproductive Medicine Institute.
We always had positive experiences with the nursing staff. One was pregnant during our time there which was hard for me. I know it was irrational but it just wasn't something I wanted to see while we were going through such a hard time getting pregnant!
Describe the costs associated with your care under John Rinehart at Reproductive Medicine Institute.
We were very fortunate that my insurance covered our IVF at 100%. I don't remember the cost breakdown when we did clomid cycles but it cost us about $1,000 every month before I switched insurances.
10
Doctor
John Rinehart
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Medicine Institute
Winfield (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 32 - 33
3 IUI
1 IVF
PCOS
Income $50K - $99K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Rinehart] is extremely knowledgeable and a realist. He gives it to you straight and provides detailed information on your course of treatment. He’s easy to talk to and understands that this process is overwhelming...Staff [at Reproductive Medicine Institute] was friendly and helpful. All knew my name....After a procedure, I was waiting on a call for information and never received one. I ended up having to contact them a day later.
Staff and nurses [at Reproductive Medicine Institute] were friendly and knew my name. Felt comfortable asking questions and never felt rushed...Be flexible with patients and they were very on time with scheduling. I think a weakness is having your plan on paper. It would be nice if something was electronic. More training when it came to shots or offer to do the first shot. Very helpful with insurance and meds....After a procedure, I was waiting on a call for information and never received one. I ended up having to contact them a day later.
How was your experience with John Rinehart at Reproductive Medicine Institute?
He is extremely knowledgeable and a realist. He gives it to you straight and provides detailed information on your course of treatment. He’s easy to talk to and understands that this process is overwhelming.
What's one piece of advice would you give a prospective patient of John Rinehart at Reproductive Medicine Institute?
Be open and honest with your concerns. Ask questions.
During treatment, were you treated like a number or a human with John Rinehart at Reproductive Medicine Institute?
Staff and nurses were friendly and knew my name. Felt comfortable asking questions and never felt rushed.
Describe your experience with your nurse at Reproductive Medicine Institute.
Staff was friendly and helpful. All knew my name.
Describe your experience with Reproductive Medicine Institute.
Be flexible with patients and they were very on time with scheduling. I think a weakness is having your plan on paper. It would be nice if something was electronic. More training when it came to shots or offer to do the first shot. Very helpful with insurance and meds.
Describe the costs associated with your care under John Rinehart at Reproductive Medicine Institute.
Only copayments of $50 when I saw a doctor. Everything else was covered by insurance.
What specific things went wrong at Reproductive Medicine Institute?
  • Failed to call with results
Describe the specific things that went wrong at Reproductive Medicine Institute.
After a procedure, I was waiting on a call for information and never received one. I ended up having to contact them a day later.
10
Doctor
John Rinehart
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Reproductive Medicine Institute
Winfield (closed)
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5