RISE Fertility

1 doctors work here

Rated 6.6
Strongly recommend: 61%Don't recommend: 39%6.6
61% strongly recommend
4 reviews
Operations
7.7
7.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8
8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.5
7.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.8
7.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling is not offered
Genetic counseling is not offered
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling is not offered
Mental health counseling is not offered
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 2 offices

Mission Viejo
26800 Crown Valley Pkwy
Mission Viejo, CA 92691
Newport Beach
3333 West Coast Hwy
Newport Beach, CA 92663

4 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
5
Age 38 - 40
1 IVF
Unexplained
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Successful
She has been our biggest cheerleader.. our daughter was born with a genetic defect despite PGS testing and passed away at 7 weeks. She has taken good care of us, treated us gently and helped us explore all options when it comes to growing our family after our loss. ... Do your home work.. she’s extremely intelligent, and I’ve found that it’s easier to communicate when you have done your research.
They [American Repro Ctr] don’t communicate well.. they didn’t go over my chart on the first visit and made me re tell stories of my loss. They don’t work with any financial Institutions for loans or grants for fertility. The only reason we are at the clinic is dr ghazal is there. The actual office is fine, with tiny rooms for meetings and consults. Given the nature of the conversations it can feel Claustrophobic in the rooms.
How was your experience with Sanaz Ghazal at RISE Fertility?
She has been our biggest cheerleader.. our daughter was born with a genetic defect despite PGS testing and passed away at 7 weeks. She has taken good care of us, treated us gently and helped us explore all options when it comes to growing our family after our loss.
What's one piece of advice would you give a prospective patient of Sanaz Ghazal at RISE Fertility?
Do your home work.. she’s extremely intelligent, and I’ve found that it’s easier to communicate when you have done your research.
During treatment, were you treated like a number or a human with Sanaz Ghazal at RISE Fertility?
She is available to us via email, or phone, with a quick response. She takes her time to explain everything.
Describe your experience with RISE Fertility.
They don’t communicate well.. they didn’t go over my chart on the first visit and made me re tell stories of my loss. They don’t work with any financial Institutions for loans or grants for fertility. The only reason we are at the clinic is dr ghazal is there. The actual office is fine, with tiny rooms for meetings and consults. Given the nature of the conversations it can feel Claustrophobic in the rooms.
10
Doctor
Sanaz Ghazal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
5
Clinic
RISE Fertility
Mission Viejo
NPS
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2024, Successful
NPS
10
NPS
10
Age 30 - 33
3 IVF
Surrogacy
Male Factor
European
Income $200K - $499K
Engineer
2nd of 2 Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Ghazal dedicated a lot of her time to us...calling us directly with news and always ready to answer our questions...was never unreachable...constantly searched for answers, tweaked our protocol, and devised new strategies until we landed on something that worked...Prior to transfers, we did PRP’s
RISE has awesome financial assistance...financial coordinator that handles everything for you during the loan process...billing is straightforward and easy to understand...front desk admin team is competent...appointments are easy to schedule...appointments are on time...Heidi was excellent
How was your experience with Sanaz Ghazal at RISE Fertility?
During our initial appointment, Dr Ghazal wanted to know everything about us. Not just our medical history, but our family values, careers, and fertility goals. After understanding is as people, she helped us strategize how to work around our infertility in the most cost effective way. We wish we had found her sooner, as we were clearly going down the wrong road. Dr Ghazal dedicated a lot of her time to us, calling us directly with news and always ready to answer our questions. She was never unreachable. She constantly searched for answers, tweaked our protocol, and devised new strategies until we landed on something that worked. I believe our case would have scared most fertility doctors away, but she took us on whole and gave us total dedication. Knowing Dr Ghazal was in our court simply made us feel secure at a time when nothing feels secure.
What's one piece of advice would you give a prospective patient of Sanaz Ghazal at RISE Fertility?
Dr Ghazal is all about the numbers, and will tell you professionally when your emotions are pushing you in a direction that’s counter productive. That input may make you feel disappointed, but remember, she’s got your best interest in mind. For example, she will not hesitate to cancel a transfer or egg retrieval if your numbers are not spot on. In the moment, that feels like one setback, but in the grand scheme, she’s saving you from future worse news and disappointment.
During treatment, were you treated like a number or a human with Sanaz Ghazal at RISE Fertility?
Dr Ghazal would never leave the room until all questions were answered and our feelings were expressed. She would stay over an hour beyond our scheduled appointments to console us when bad news happened. She confirmed time and time again that we weren’t a lost cause, and that eventually the statistics would work in our favor.
Describe the protocols Sanaz Ghazal used in your cycles at RISE Fertility and their degree of success.
I’m sorry, as I cannot speak to this very well. Here is what I do know: 1. Prior to transfers, we did PRP’s 2. We did tried both controlled transfers and natural transfers. Natural transfers worked best for us.
Describe your experience with your nurse at RISE Fertility. (Assigned nurse: Heidi Ozaeta)
Heidi was excellent. She’s a nurse practitioner so she can do a lot, and understands a lot. The combination of Dr Ghazal and Heidi is spot on. Dr Ghazal is a numbers person and communicates analytically. Heidi helps a lot with reassurance and staying positive. We really got to know her over the years, and it felt like she was RISE Fertility’s backbone.
Describe your experience with RISE Fertility.
RISE has awesome financial assistance. You can take out a 0% interest loan to cover all the procedures. RISE has a financial coordinator that handles everything for you during the loan process. Their billing is straightforward and easy to understand. Their front desk admin team is competent and appointments are easy to schedule. The appointments are on time.
Describe the costs associated with your care under Sanaz Ghazal at RISE Fertility.
I unfortunately do not have these numbers in front of me at the moment. A full egg retrieval (including lab fees like fertilization and cryopreservation) was around $20,000. An FET (including lab fees) was around $6,000
10
Doctor
Sanaz Ghazal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RISE Fertility
Newport Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
0
NPS
0
Age 33 - 34
1 IVF
Male Factor
Unexplained
Income $500K+
Nurse or HC Services
2nd of 3 Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Do not choose Dr. Ghazal as your Reproductive Endocrinologist...During the retrieval I was overmedicated and was hyper stimulated resulting in zero normal embryos. PLUS because my hormones were so poorly managed, I was unable to do an embryo transfer like Dr. Ghazal planned...We are strictly male factor infertility. I requested that Dr. Ghazal speak to colleagues or mentors on what could be going wrong. She came back and admitted to transferring the embryos at THE WRONG TIME! She seemed confident in how to figure out proper timing and we went ahead with a 3rd transfer that ALSO failed.
Nothing good came from our time at Rise Fertility with Dr. Ghazal. From the moment we stepped foot in the office to our last day (8 months total), it was mistake after mistake and failure after failure...[RISE Fertility] Weaknesses: MD with the lack of knowledge on simple IVF processes. Made me feel as if I had so much wrong with me, which was not the case since I had immediate success at the next clinic Poorly ran front desk and financial “department”.
How was your experience with Sanaz Ghazal at RISE Fertility?
Nothing good came from our time at Rise Fertility with Dr. Ghazal. From the moment we stepped foot in the office to our last day (8 months total), it was mistake after mistake and failure after failure. We brought over 4 healthy embryos from another clinic. We started out with an egg retrieval since we were told by Rise that our insurance would cover it AND we could do an embryo transfer in the same cycle. We had a zoom with the financial coordinator and she double confirmed that we had insurance coverage. During the retrieval I was overmedicated and was hyper stimulated resulting in zero normal embryos. PLUS because my hormones were so poorly managed, I was unable to do an embryo transfer like Dr. Ghazal planned. To add insult to injury, we we found out that the egg retrieval was NOT covered by insurance and that we owed $27k. So we had to pay for a retrieval that we never would have done in the first place if we knew insurance didn’t cover it. Dr. Ghazal was not apologetic and offered no remorse. We were not offered any sort of discount or refund. We moved on to a frozen embryo transfer since we already had embryos made. Our first transfer failed (HCG 0), which can happen. So we moved on to a second embryo transfer, which also failed (HCG 0). I have no history of endometriosis or uterine issues. We are strictly male factor infertility. I requested that Dr. Ghazal speak to colleagues or mentors on what could be going wrong. She came back and admitted to transferring the embryos at THE WRONG TIME! She seemed confident in how to figure out proper timing and we went ahead with a 3rd transfer that ALSO failed. After the 3rd fail, Dr. Ghazal did not call us herself to let us know…the IVF Coordinator (who is not even a nurse) called to tell us. Next we did a biopsy called EMMA & ALICE, which Dr. Ghazal never called and reviewed with me. Months later I had another doctor look at the results and found out it was normal. We lost 3 precious embryos and over 50k due to Dr. Ghazal’s lack of knowledge on the IVF process and her poor managed business.
What's one piece of advice would you give a prospective patient of Sanaz Ghazal at RISE Fertility?
Do not choose Dr. Ghazal as your Reproductive Endocrinologist. There are plenty of amazing REs out there.
During treatment, were you treated like a number or a human with Sanaz Ghazal at RISE Fertility?
I felt like just a number when we were told that our insurance would cover an egg retrieval, so we preceded to do another retrieval come to find out NOTHING was covered and we owed 30k. No offer was given to refund any money and barely even an apology from Dr. Ghazal. Very poor business practice.
Describe the protocols Sanaz Ghazal used in your cycles at RISE Fertility and their degree of success.
IVF (egg retrieval): Microdose lupron Follistim 375 Menopur 225 ( 3 vials) Lowered significantly to 1 Menopur and 225 Follistim when the doctor realized this was too aggressive of a protocol for me Transfers: modified natural due to having a normal, predictable cycle
Describe your experience with your nurse at RISE Fertility. (Assigned nurse: Molly)
Molly was great, however she was not a nurse. I believe she was in nursing school. Her title was IVF coordinator.
Describe your experience with RISE Fertility.
Weaknesses: MD with the lack of knowledge on simple IVF processes. Made me feel as if I had so much wrong with me, which was not the case since I had immediate success at the next clinic Poorly ran front desk and financial “department”.
What specific things went wrong at RISE Fertility?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Sanaz Ghazal
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
RISE Fertility
Newport Beach
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 35
1 IVF
1 Embryo Freezing
Endometriosis
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Since the first appointment with Dr. Ghazal we felt we could fully trust her and the clinic. She took the time to listen to our story and understand our explanations, and provided us with a clear path forward. She was always available for follow-up calls and clarifications. Most importantly, we never felt alone in this journey and fully trusted her and her knowledge. We are so grateful we found Dr. Ghazal
The [RISE Fertility] clinic is clean and so welcoming (with an amazing view of the water!). The staff is friendly and the appointment times always respected. This made our journey so much easier...Heidi has been an amazing nurse and provided so much support during our journey! She always took the time to listen to our doubts, answered questions timely and was always there to cheer for us! We love her!
How was your experience with Sanaz Ghazal at RISE Fertility?
Since the first appointment with Dr. Ghazal we felt we could fully trust her and the clinic. She took the time to listen to our story and understand our explanations, and provided us with a clear path forward. She was always available for follow-up calls and clarifications. Most importantly, we never felt alone in this journey and fully trusted her and her knowledge. We are so grateful we found Dr. Ghazal and the Rise Team!
What's one piece of advice would you give a prospective patient of Sanaz Ghazal at RISE Fertility?
You’re in great hands! Don’t be afraid to ask questions and know that the Dr. Is there for you!
During treatment, were you treated like a number or a human with Sanaz Ghazal at RISE Fertility?
Dr. Ghazal has always taken the time to listen to me and my husband and addressed our questions and concerns thoroughly and with great empathy. This is so rare to find in the works of fertility treatments!
Describe the protocols Sanaz Ghazal used in your cycles at RISE Fertility and their degree of success.
I was diagnosed with endometriosis and came to Dr. Ghazal after a few failed IUI cycles. Dr. Ghazal went straight to the point and advised that IUI wasn’t the most effective strategy in my case. We decided to move forward with hormonal stimulation and egg retrieval, and that went according to expectations! We retrieved 10 eggs of which 6 resulted in normal and great quality embryos (she recommended PGT testing).I also had barely any side effects. I wanted to address my endo before the transfer, and Dr. Ghazal was open about it. Thus, I first did a laparoscopy which resulted in the removal of several adhesions. After that, Dr. Ghazal motivated me to start the hormonal protocol for the transfer and we transferred a day 5 embryo which resulted in my very first pregnancy!
Describe your experience with your nurse at RISE Fertility. (Assigned nurse: Heidi )
Heidi has been an amazing nurse and provided so much support during our journey! She always took the time to listen to our doubts, answered questions timely and was always there to cheer for us! We love her!
Describe your experience with RISE Fertility.
I can honestly only list strengths! The clinic is clean and so welcoming (with an amazing view of the water!). The staff is friendly and the appointment times always respected. This made our journey so much easier!
Describe the costs associated with your care under Sanaz Ghazal at RISE Fertility.
Treatment Costs were almost entirely covered my insurance. I was responsible for copays ($25 each visit) and for the out of pocket cost of egg retrieval and embryos conservation (around $12K)
10
Doctor
Sanaz Ghazal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RISE Fertility
Newport Beach
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5