RMA of New York

22 doctors work here

Rated 8.2
Strongly recommend: 65%Neutral: 18%Don't recommend: 17%8.2
65% strongly recommend
658 reviews
Operations
8.7
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.9
8.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
9.2
9.2
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.8
7.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
6,089
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
22 doctors work here
NPS
8.7
Average Doctor Score
Rated 9.6
Strongly recommend: 92%Neutral: 4%Don't recommend: 4%9.6
Lucky Sekhon
RMA of New York
92% strongly recommend
89 Reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Rated 9.7
Strongly recommend: 89%Neutral: 7%Don't recommend: 4%9.7
Jenna Friedenthal
RMA of New York
89% strongly recommend
26 Reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Rated 9.4
Strongly recommend: 89%Neutral: 5%Don't recommend: 5%9.4
Eric Flisser
RMA of New York
89% strongly recommend
59 Reviews
Rated 9.8
Strongly recommend: 98%Don't recommend: 2%9.8
Taraneh Nazem
RMA of New York
98% strongly recommend
15 Reviews
Rated 9.8
Strongly recommend: 100%9.8
Robert Setton
RMA of New York
100% strongly recommend
10 Reviews
Rated 10
Strongly recommend: 100%10
Rachel Gerber
RMA of New York
100% strongly recommend
8 Reviews
Rated 9
Strongly recommend: 77%Neutral: 13%Don't recommend: 10%9
Matthew Lederman
RMA of New York
77% strongly recommend
41 Reviews
Rated 9.6
Strongly recommend: 87%Neutral: 11%Don't recommend: 2%9.6
Devora Aharon
RMA of New York
87% strongly recommend
6 Reviews
Rated 9.2
Strongly recommend: 60%Neutral: 40%9.2
Erkan Buyuk
RMA of New York
60% strongly recommend
8 Reviews
Rated 10
Strongly recommend: 100%10
Phillip Romanski
RMA of New York
100% strongly recommend
4 Reviews
Rated 8.9
Strongly recommend: 84%Neutral: 2%Don't recommend: 14%8.9
Tia Jackson-Bey
RMA of New York
84% strongly recommend
12 Reviews
Rated 8.5
Strongly recommend: 62%Neutral: 27%Don't recommend: 11%8.5
Daniel Stein
RMA of New York
62% strongly recommend
112 Reviews
Rated 8.1
Strongly recommend: 67%Neutral: 16%Don't recommend: 16%8.1
Jeffrey Klein
RMA of New York
67% strongly recommend
31 Reviews
Rated 8.1
Strongly recommend: 71%Neutral: 13%Don't recommend: 16%8.1
Jovana Lekovich
RMA of New York
71% strongly recommend
29 Reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Rated 10
Strongly recommend: 100%10
Rachel Danis
RMA of New York
100% strongly recommend
1 Review
Rated 7.8
Strongly recommend: 53%Neutral: 24%Don't recommend: 23%7.8
Tanmoy Mukherjee
RMA of New York
53% strongly recommend
33 Reviews
Rated 7
Strongly recommend: 53%Neutral: 15%Don't recommend: 31%7
Alan Copperman
RMA of New York
53% strongly recommend
54 Reviews
Rated 6.8
Strongly recommend: 40%Neutral: 27%Don't recommend: 33%6.8
Benjamin Sandler
RMA of New York
40% strongly recommend
34 Reviews
Rated 6.8
Strongly recommend: 45%Neutral: 23%Don't recommend: 32%6.8
Kimberley Thornton
RMA of New York
45% strongly recommend
26 Reviews
Rated 6.7
Strongly recommend: 50%Neutral: 9%Don't recommend: 41%6.7
Anate Brauer
RMA of New York
50% strongly recommend
28 Reviews
Rated
Stephanie Brownridge
RMA of New York
strongly recommend
0 Reviews
Rated
Chelsea Canon
RMA of New York
strongly recommend
0 Reviews
Show 18 more

This clinic has 8 offices

Brooklyn
430 Albee Square, 2nd Floor
Brooklyn, NY 11242
Mount Kisco
60 N Bedford Rd.
Mount Kisco, NY 10549
NY - Downtown
594 Broadway, Suite 1101
New York, NY 10012
NY - Eastside
635 Madison Ave., 10th Floor
New York, NY 10022
NY - Mount Sinai
5 East 98th St., 2nd Floor
New York, NY 10029
NY - Westside
200 West 57th St., Suite 900
New York, NY 10019
Poughkeepsie
2515 South Road, 4th Floor
Poughkeepsie, NY 12601
White Plains
311 North St., Suite 310
White Plains, NY 10605
Show 6 more

443 patient reviews filtered by:

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Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, 48 Eggs Frozen
NPS
10
NPS
10
Age 32
1 Egg Freezing
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Friedenthal was very helpful from the first time I met with her, explaining every step of the egg freezing process and what to expect. She answered all my questions honestly and in a way I could understand. She always had a smile on her face and was very pleasant to work with on such a personal matter...ncredibly sweet, caring, understanding, and knowledgable. I felt very comfortable in her care
RMA ran like a well-oiled machine, and I was very comfortable with my care there. Everyone was very helpful and friendly...My only minor feedback would be that a couple times there may have been a lack of communication on their end because I would get 2 phone calls from 2 different people about the same topic (for ex: scheduling a follow-up appt). However, over-communication is a good problem to have...Monitoring appts were very efficient, with wait times between about 5-25 minutes.
How was your experience with Jenna Friedenthal at RMA of New York?
Dr. Friedenthal was very helpful from the first time I met with her, explaining every step of the egg freezing process and what to expect. She answered all my questions honestly and in a way I could understand. She always had a smile on her face and was very pleasant to work with on such a personal matter.
What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?
Don't be afraid to ask questions, she is very good at answering them.
During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?
Dr. Friedenthal is incredibly sweet, caring, understanding, and knowledgable. I felt very comfortable in her care.
Describe the protocols Jenna Friedenthal used in your cycles at RMA of New York and their degree of success.
Dr. Friedenthal's team was great - easy to communicate with over email or phone, and for the most part, was very quick to respond. When I couldn't start my egg freezing cycle on the day we had planned due to me being in the wrong part of my cycle, she adjusted my treatment accordingly and quickly. She made the whole process very easy for me.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Vivyan Lin)
I don't believe I ever met Vivyan in person so I would have liked to do that at some point. But she was very helpful over email, always answering my questions and reiterating that that's what she was there for.
Describe your experience with RMA of New York.
RMA ran like a well-oiled machine, and I was very comfortable with my care there. Everyone was very helpful and friendly. There was one day when I became dizzy after getting bloodwork done, and the nurses took very good care of me in the moment and made sure that at every visit afterward I was drinking lots of fluids. My only minor feedback would be that a couple times there may have been a lack of communication on their end because I would get 2 phone calls from 2 different people about the same topic (for ex: scheduling a follow-up appt). However, over-communication is a good problem to have!
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring appts were very efficient, with wait times between about 5-25 minutes. They always had plenty of staff doing bloodwork and ultrasounds. It was also helpful to have a board at the front desk that would state which doctor(s) were monitoring each morning.
Describe the costs associated with your care under Jenna Friedenthal at RMA of New York.
The total cost of egg freezing including 1 year of storage was about $10,000. Injection medications were about $3,000. Anesthesia for the procedure was about $950. Every 6 months of storage after the first year is about $700.
10
Doctor
Jenna Friedenthal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 39 - 40
4 IUI
1 IVF
Unexplained
European
Latinx
Black or African-American
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Tia Jackson-Bey] was present throughout the majority of my appointments and she always made me feel confident about the outcome of procedures. She was right on point and I trusted her decision making a lot. She was diligent and she made great decisions throughout that resulted in a successful pregnancy after the first egg retrieval and subsequent transfer...She gave me a lot of confidence throughout the whole fertility process, without her wonderful bedside manner I wouldn’t have been able to do it.
At times they [RMA of New York] were very busy and the wait times were long. But, I’d say 85 percent of the time I was seen right on time which is great considering how often I would go there for appointments. The other doctors on site were also amazing, so when my doctor wasn’t available I felt comfortable being seen by the other doctors. The ladies at the front desk weren’t the most friendly but they were professional and the waiting room is a serene setting
How was your experience with Tia Jackson-Bey at RMA of New York?
She was present throughout the majority of my appointments and she always made me feel confident about the outcome of procedures. She was right on point and I trusted her decision making a lot. She was diligent and she made great decisions throughout that resulted in a successful pregnancy after the first egg retrieval and subsequent transfer.
What's one piece of advice would you give a prospective patient of Tia Jackson-Bey at RMA of New York?
Trust her, she truly knows what she’s doing.
During treatment, were you treated like a number or a human with Tia Jackson-Bey at RMA of New York?
Dr. Jackson is very personable, I always felt comfortable with her and her and her team were always available to me when I had questions and concerns. She gave me a lot of confidence throughout the whole fertility process, without her wonderful bedside manner I wouldn’t have been able to do it.
Describe the protocols Tia Jackson-Bey used in your cycles at RMA of New York and their degree of success.
At first we did a lot of testing for my partner and I to determine the reason for our unexplained infertility. She knew I was apprehensive to do IVF and she was never judgemental about that and encouraged me to try IUI’s once everything looked clear and healthy for my partner and I. We tried 4 IUI’s and they did not result in pregnancy so I told Dr. Jackson I would like to go for IVF. She was very attentive during the entire process and she said that she would consider 8 eggs a success and that she is optimistic that we could be successful in the first round. She was right. We got pregnant after our first transfer and I was stunned.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Nayelyn and Julie)
They were always available to me and did a great job at providing me with I go and explaining it to me
Describe your experience with RMA of New York.
At times they were very busy and the wait times were long. But, I’d say 85 percent of the time I was seen right on time which is great considering how often I would go there for appointments. The other doctors on site were also amazing, so when my doctor wasn’t available I felt comfortable being seen by the other doctors. The ladies at the front desk weren’t the most friendly but they were professional and the waiting room is a serene setting
Describe the costs associated with your care under Tia Jackson-Bey at RMA of New York.
Our insurance covered a lot of it
Describe Tia Jackson-Bey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
We never actually discussed this, I just assumed we would do one transfer since we got a grade A embryo and that’s exactly what she did
10
Doctor
Tia Jackson-Bey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 37 - 38
5 Embryo Freezing
Diminished Ovarian Reserve
Tubal Blockage
Latinx
Income $500K+
Doctor
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Buyuk is very objective and this help set reasonable expectations for me...With my first cycle I ovulated early and while this was devastating for me he changed my protocol and I never had this problem again. I honestly think other clinics wouldn’t have taken me on as a patient due to my diminished ovarian reserve but I’m forever grateful Dr. Buyuk accepted the challenge...He has reached out to me during critical parts of my treatment to review next steps which meant a lot to me...
RMA is a very organized clinic. They have a very high volume which makes me feel comfortable with their expertise. They also have multiple offices for monitoring which was helpful since I work at offices through the city. The early morning hours were perfect and did not interfere with my job. A drawback is that you see different doctors for your monitoring but they all really good to it’s nice to meet all the doctors...
How was your experience with Erkan Buyuk at RMA of New York?
Dr. Buyuk is very objective and this help set reasonable expectations for me. I do prefer matter of fact recommendations so I think this is why Dr. Buyuk was a good fit for me. When he told me he was happy with a cycle a new it was genuine. With my first cycle I ovulated early and while this was devastating for me he changed my protocol and I never had this problem again. I honestly think other clinics wouldn’t have taken me on as a patient due to my diminished ovarian reserve but I’m forever grateful Dr. Buyuk accepted the challenge.
What's one piece of advice would you give a prospective patient of Erkan Buyuk at RMA of New York?
My first impression was that he came off as pretty serious. I wasn’t sure if he would be a good fit for me because I thought I wanted a doctor to sugar coat my results and be extra bubbly. Now that I’ve worked with him for over a year I’ve seen that he actually is still serious in helping me achieve my goals but also very kind and compassionate. He’s actually a lovely person!
During treatment, were you treated like a number or a human with Erkan Buyuk at RMA of New York?
Dr. Buyuk has always been very kind to me. He has reached out to me during critical parts of my treatment to review next steps which meant a lot to me. There were several times during my treatment where I was discouraged about my results but he was very confident that he could help me with my family planning goals despite the seriousness of my low AMH. I now I have many normal embryos ready for transfer thanks to Dr.Buyuk’s expertise and patience.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Allie)
Allie is very sweet and always responds to me in a timely fashion. Super helpful!
Describe your experience with RMA of New York.
RMA is a very organized clinic. They have a very high volume which makes me feel comfortable with their expertise. They also have multiple offices for monitoring which was helpful since I work at offices through the city. The early morning hours were perfect and did not interfere with my job. A drawback is that you see different doctors for your monitoring but they all really good to it’s nice to meet all the doctors.
Describe your experience with your monitoring appointments at RMA of New York.
Everyone is assigned a time to come in during monitoring hours. What’s nice is that they will see you early or later depending on when you show up. The whole process is pretty efficient. The doctor assigned to do monitoring will do your scans which may not be your doctor. They are all really nice and walk you through what they find on the ultrasound. Very good experience.
Describe the costs associated with your care under Erkan Buyuk at RMA of New York.
My insurance only paid for one cycle. Medications were about 5k per cycle and the egg retrieval was about 15k per cycle
10
Doctor
Erkan Buyuk
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
10
NPS
10
Age 33
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Lederman has been optimistic about our success. He is thorough during our appointments and notices small details. When I had a chemical pregnancy just prior to starting treatments he called me personally to discuss it...He always asks how I'm doing, how I'm feeling and asks about my plans...For my three IUI cycles I took letrozole and the trigger shot without any negative side effects. For IVF, when preparing for egg retrieval, I was on Antagonist protocol. I took 225 units of Gonal F in the morning and 2 vials of Menopur at night.
I think the [RMA of New York] clinic has excellent wait time. Appointments are readily available. You can be in and out very quickly for your routine monitoring appointments which is great before work. There are multiple people available to take your blood in the morning so that is quick. Rooms are almost always ready so ultrasound is also quick. The office is of course always clean and looks nice.
How was your experience with Matthew Lederman at RMA of New York?
Dr. Lederman has been optimistic about our success. He is thorough during our appointments and notices small details. When I had a chemical pregnancy just prior to starting treatments he called me personally to discuss it.
What's one piece of advice would you give a prospective patient of Matthew Lederman at RMA of New York?
No advice needed.
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
He always asks how I'm doing, how I'm feeling and asks about my plans.
Describe the protocols Matthew Lederman used in your cycles at RMA of New York and their degree of success.
For my three IUI cycles I took letrozole and the trigger shot without any negative side effects. For IVF, when preparing for egg retrieval, I was on Antagonist protocol. I took 225 units of Gonal F in the morning and 2 vials of Menopur at night. Then we increased the dosage to 3 vials of Menopur plus Cetrotide. Then I took a dual trigger shot. The only rationale I remember was my AMH was a little low so we wanted to go a little more aggressive with the stims.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Madeline is my IVF Coordinator )
Emails responses quickly and is friendly.
Describe your experience with RMA of New York.
I think the clinic has excellent wait time. Appointments are readily available. You can be in and out very quickly for your routine monitoring appointments which is great before work. There are multiple people available to take your blood in the morning so that is quick. Rooms are almost always ready so ultrasound is also quick. The office is of course always clean and looks nice.
Describe the costs associated with your care under Matthew Lederman at RMA of New York.
One injectable medication was not covered by my insurance and was about $400, genetic testing was a couple thousand, anesthesia for egg retrieval was $450 and there were copay's for some visits but not others and I'm not sure what determined that.
Describe Matthew Lederman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I know we are going for a single embryo transfer. My husband and I are worried about the risk of multiples.
10
Doctor
Matthew Lederman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
White Plains
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, 21 Eggs Frozen
NPS
10
NPS
10
Age 39
1 Egg Freezing
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Klein is very good at what does. A real profesional with tribal knowledge in his field. He was encouraging but never pushy. I was expecting the process to be very overwhelming especially going through it alone, but it ended up being very manageable and the experience overall was very empowering. He personally called me after the procedure and went over the results with me. He was very thorough and precise, which eases my mind especially at such a busy clinic. There were no mistakes made. A big thanks to Dr. Klein and the amazing nurses and medical staff that work with him.
The strengths [at RMA of New York] would be fast service. I never had to wait long once I checked in for morning monitoring. Their facilities were very clean and organized...The nurses were amazing. They explained everything and responded to every email. Sometimes it was hard to get through right away, with playing phone tag, but I never had to wait long to get a call back. They were kind and professional. They truly made the process a positive experience.
How was your experience with Jeffrey Klein at RMA of New York?
Dr. Klein is very good at what does. A real profesional with tribal knowledge in his field. He was encouraging but never pushy. I was expecting the process to be very overwhelming especially going through it alone, but it ended up being very manageable and the experience overall was very empowering. He personally called me after the procedure and went over the results with me. He was very thorough and precise, which eases my mind especially at such a busy clinic. There were no mistakes made. A big thanks to Dr. Klein and the amazing nurses and medical staff that work with him.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Ask questions and if you're still unsure about something, send him an email. The staff at RMA is very responsive.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
Dr. Klein was very realistic but encouraging with me. His predictions on my results were very accurate. He was straightforward, pleasant and made the process as manageable as possible.
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
Dr. Klein started me off on a higher dose of medications to stimulate my ovaries, because he wanted me to be happy with my results. Once my levels started to show growth, he brought me dosage back to the standard levels. I ended up with very good results, and I appreciate that he had the expertise to get me there.
Describe your experience with the nursing staff at RMA of New York.
The nurses were amazing. They explained everything and responded to every email. Sometimes it was hard to get through right away, with playing phone tag, but I never had to wait long to get a call back. They were kind and professional. They truly made the process a positive experience.
Describe your experience with RMA of New York.
The strengths would be fast service. I never had to wait long once I checked in for morning monitoring. Their facilities were very clean and organized. I don't think of this as a weakness but the only thing that I can think of that could use improvement would be more space to wait at White Plains location. My advice to a new patient is to get to your appointments early and wear shirts that are easy to pull your sleeve up (or a t-shirt) for the blood work.also don't forget to do your COVID screening online before you arrive at the office.
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
Altogether I spent over $12,000 (out of pocket) on my egg freezing cycle. That included the retrieval cost, medication, anesthesia, and office co-pays/lab fees. This is about what I expected to pay.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
Only once a nurse called me back with instructions to take a certain medication, while another nurse told me not to take it. It was cleared up quickly and noted on my chart.
10
Doctor
Jeffrey Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
White Plains
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2023, Successful
NPS
8
NPS
9
Age 31
1 IVF
PCOS
Ashkenazi Jewish
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
1 IVF With Other Docs
Neutral
Strongly Recommends
Successful
Dr. Aharon was very patient and thorough...always answered my questions in a timely manner...responded very quickly via email even once I was discharged from RMA...had good bedside manner and always described the treatment process...my second retrieval and pregnancy process and Dr. Aharon used the protocol that resulted the birth of my first child.
The system at RMA is very well oiled machine for monitoring hours...very thorough and detail oriented...The staff welcomed me every morning even at very early hours... I did not have a good nurse however, once I switched to Allie everything was wonderful!
How was your experience with Devora Aharon at RMA of New York?
Dr. Aharon was very patient and thorough. She always answered my questions in a timely manner. She responded very quickly via email even once I was discharged from RMA. She had good bedside manner and always described the treatment process. She was very helpful and I’m very thankful to her for helping me expand my family.
What's one piece of advice would you give a prospective patient of Devora Aharon at RMA of New York?
You should feel comfortable speaking up and reaching out for what you need.
During treatment, were you treated like a number or a human with Devora Aharon at RMA of New York?
Dr. Aharon was always very responsive via email. She always explained the process of the treatment. Although I had some difficulty with other members of the staff Dr. Aharon always made sure to follow up and double check that her clinical plan was being executed as directed.
Describe the protocols Devora Aharon used in your cycles at RMA of New York and their degree of success.
This was my second retrieval and pregnancy process and Dr. Aharon used the protocol that resulted the birth of my first child.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Allie Geliebter )
Initially during this treatment I did not have a good nurse however, once I switched to Allie everything was wonderful!
Describe your experience with RMA of New York.
RMA is very thorough and detail oriented. It is very comforting that the East side staff gets to know you well especially when you are there everyday. The staff welcomed me every morning even at very early hours. They called consistently at almost the same time which helped me plan my day so that I could be near the phone during my busy work schedule.
Describe your experience with your monitoring appointments at RMA of New York.
The system at RMA is very well oiled machine for monitoring hours. You can request a specific time and only once did I not receive that time however I called and asked to go at the time I wanted and was accommodated. If you are during the first morning hours it takes some time to check in but there is plenty of room in the waiting room.
Describe the costs associated with your care under Devora Aharon at RMA of New York.
Co-pay and paying for medication not covered by my insurance
What specific things went wrong at RMA of New York?
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
Only one time did this happen where the nurse did not give me detailed information for the medicine and dosage I was supposed to take.
8
Doctor
Devora Aharon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
9
Age 45 - 46
1 Egg Freezing
1 Embryo Freezing
Donor Sperm
Ashkenazi Jewish
Income $200K - $499K
Marketer or PR
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Flisser was knowledgeable, kind and compassionate...always patient and explained everything thoroughly...extremely positive and optimistic through the process...felt incredibly well taken care of and comfortable in his care...was very open to discussing my needs here and did not try to persuade me one way or the other.
[RMA of New York] efficient and took very good care of me. Everything was always relatively timely and the staff was kind, compassionate and attentive. The procedures were clearly explained and everything felt organized...nursing staff was thorough and attentive and patient when answering questions.
How was your experience with Eric Flisser at RMA of New York?
Dr. Flisser was knowledgeable, kind and compassionate. He was always patient and explained everything thoroughly. While always being realistic, Dr. Flisser was also always extremely positive and optimistic through the process, which I greatly appreciated. I felt incredibly well taken care of and comfortable in his care. He is an excellent doctor!
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
Know which questions to ask, so that all potential concerns can be addressed.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
Dr. Flisser and his team were incredibly kind and attentive at every stage. I had a lot of questions, many times over email, and he and his staff were always patient and thorough answering them all.
Describe the protocols Eric Flisser used in your cycles at RMA of New York and their degree of success.
Not applicable
Describe your experience with the nursing staff at RMA of New York.
The nursing staff was thorough and attentive and patient when answering questions.
Describe your experience with RMA of New York.
They were efficient and took very good care of me. Everything was always relatively timely and the staff was kind, compassionate and attentive. The procedures were clearly explained and everything felt organized.
Describe your experience with your monitoring appointments at RMA of New York.
for the most part, it was an efficient process. however, if you did not go at your suggested time, there was occasionally a bit of a wait.
Describe the costs associated with your care under Eric Flisser at RMA of New York.
I dont remember as it was overall extended over a long period of time
Describe Eric Flisser's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Flisser was very open to discussing my needs here and did not try to persuade me one way or the other.
10
Doctor
Eric Flisser
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 36
3 Embryo Freezing
Donor Sperm
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. F was incredibly patient with me through the embryo freezing process. As a single mom by choice, this was an intense experience. And the whole thing was especially hard b/c of my low reserve at a young(ish) age. I had no idea the challenge ahead of me with, and Dr. F was the best doctor and support I could have asked for...I'm really grateful for Dr. F - she's a wonderful physician and understands the depth of how fertility struggles can impact all parts of the patient.
RMA is a well-oiled, high-volume clinic. I appreciate the processes in place, and that someone was always available to answer Qs. I appreciate how the doctors do the morning scans - they don't rush you out. I love the whole physician staff...Dr. F was wonderful to work with start to finish. From the first consultation to the final results, she was clear in her communication and sensitive when the results weren't perfect ... It took a long time - several IVF cycles -- to get 2 viable embryos. And as challenging as this was, Dr. F brought me hope and comfort. I'm really grateful for Dr. F - she's a wonderful physician and understands the depth of how fertility struggles can impact all parts of the patient.
How was your experience with Jenna Friedenthal at RMA of New York?
Dr. F was wonderful to work with start to finish. From the first consultation to the final results, she was clear in her communication and sensitive when the results weren't perfect ... It took a long time - several IVF cycles -- to get 2 viable embryos. And as challenging as this was, Dr. F brought me hope and comfort. I'm really grateful for Dr. F - she's a wonderful physician and understands the depth of how fertility struggles can impact all parts of the patient.
What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?
The doctor-patient relationship here is somewhat in control of the patient. You can go through the IVF process with/without engaging deeply with a doctor. But, if you want to build a relationship with your doctor, definitely reach out and Dr. F will be there to foster it.
During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?
Dr. F was incredibly patient with me through the embryo freezing process. As a single mom by choice, this was an intense experience. And the whole thing was especially hard b/c of my low reserve at a young(ish) age. I had no idea the challenge ahead of me with, and Dr. F was the best doctor and support I could have asked for. I had no idea a doctor was Dr. F existed! It was the best experience working with her.
Describe the protocols Jenna Friedenthal used in your cycles at RMA of New York and their degree of success.
High dose injectibles and clomid
Describe your experience with RMA of New York.
RMA is a well-oiled, high-volume clinic. I appreciate the processes in place, and that someone was always available to answer Qs. I appreciate how the doctors do the morning scans - they don't rush you out. I love the whole physician staff.
Describe your experience with your monitoring appointments at RMA of New York.
Super efficient!
Describe the costs associated with your care under Jenna Friedenthal at RMA of New York.
~18k/cycle
Describe Jenna Friedenthal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
1 embryo
10
Doctor
Jenna Friedenthal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022 - 2023, Successful
NPS
10
NPS
9
Age 37 - 38
3 IUI
1 IVF
1 Egg Freezing
Diminished Ovarian Reserve
Male Factor
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Nazem had an excellent bedside manner during a very emotional process. I never felt pressured to do a cycle if I wasn't completely ready. She also did a great job explaining the procedures in "normal" terms that was very easy to understand. She was very warm and empathetic through the whole process...She elected for us to do a single embryo transfer...Dr Nazem added the human element to that process. She was very empathetic, and had a very excellent bedside manner during a very emotional process.
RMA is a well run machine. They deal with a lot of patients and clearly know what they are doing. There are times where you do feel like a number, but when I spoke with the staff it's clear they have seen it all and know how to do what they do best...The nurses are work horses over there. They are very organized and there is a clear process they follow. They had a great calendar that helped me stay organized through out the process.
How was your experience with Taraneh Nazem at RMA of New York?
I thought Dr. Nazem had an excellent bedside manner during a very emotional process. I never felt pressured to do a cycle if I wasn't completely ready. She also did a great job explaining the procedures in "normal" terms that was very easy to understand. She was very warm and empathetic through the whole process.
During treatment, were you treated like a number or a human with Taraneh Nazem at RMA of New York?
RMA of NY is a machine, a very well run machine that knows what they are doing. Dr Nazem added the human element to that process. She was very empathetic, and had a very excellent bedside manner during a very emotional process.
Describe your experience with the nursing staff at RMA of New York.
The nurses are work horses over there. They are very organized and there is a clear process they follow. They had a great calendar that helped me stay organized through out the process.
Describe your experience with RMA of New York.
RMA is a well run machine. They deal with a lot of patients and clearly know what they are doing. There are times where you do feel like a number, but when I spoke with the staff it's clear they have seen it all and know how to do what they do best.
Describe Taraneh Nazem's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
She elected for us to do a single embryo transfer
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at RMA of New York.
I was an out of state patient so it was very hard to get ahold of fertility medication in short order. RMA wasn't very helpful in locating pharmacies near me that could fill their specific orders. I ended up switching insurances and was able to get them mailed to me which solved the problem
10
Doctor
Taraneh Nazem
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2023, 30 Eggs Frozen
NPS
10
NPS
10
Age 41
1 Egg Freezing
Income $200K - $499K
Writer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Lekovich is warm and smart. She understood my history of trauma and vaginismus and made me feel oriented. To every procedure and also the whole process. I’m so glad she was my doctor. I saw another doctor elsewhere prior and they didn’t explain the science of eggs and quantity and quality for someone at my age. I felt much more oriented with Jovana and was glad to work with her instead.
this [RMA of New York] clinic was great. i went to the manhattan location once and it was so busy and i wouldn’t recommend it. it felt like a factory. this location all three doctors i met i liked, the nurses were kind. and it’s just a smaller space so you don’t feel like you’re just a number...Dr Lekovich spent a lot of time talking to me before my cycle. And at every appointment she was considerate of my unique needs. She also always replied to my emails and seemed genuinely invested in me.
How was your experience with Jovana Lekovich at RMA of New York?
Dr Lekovich is warm and smart. She understood my history of trauma and vaginismus and made me feel oriented. To every procedure and also the whole process. I’m so glad she was my doctor. I saw another doctor elsewhere prior and they didn’t explain the science of eggs and quantity and quality for someone at my age. I felt much more oriented with Jovana and was glad to work with her instead.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Bring questions because she will have answers. And ask for advice because she had it to give. I even admitted i botched one of my shots and she found one at the clinic to replace it for me. Also she didn’t make me feel bad for messing up my injection
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Dr Lekovich spent a lot of time talking to me before my cycle. And at every appointment she was considerate of my unique needs. She also always replied to my emails and seemed genuinely invested in me.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Yasmin)
My nurse was so nice taking my blood work every time. Sometimes it’s hard to get a sample and she was so amazing even though it was crowded. And we chatted and she distracted me ;)
Describe your experience with RMA of New York.
this clinic was great. i went to the manhattan location once and it was so busy and i wouldn’t recommend it. it felt like a factory. this location all three doctors i met i liked, the nurses were kind. and it’s just a smaller space so you don’t feel like you’re just a number.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
I haven’t seen the bills yet. but i has progyny and everything was covered and not worrisome
10
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 29 - 30
2 IUI
Donor Sperm
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr Friedenthal was always very supportive of the plan my wife and I had to have children. She was caring and guided me through our first IUI which ended in a chemical pregnancy. Then eventually our second IUI resulting in a, so far, healthy pregnancy. I have always felt Ike Dr. Friedenthal always has our best interest in mind...Overall, we had a great experience with Dr. Friedenthal. She was very supportive, informative and caring in regard to our unique experience. I will forever be grateful for her help and expertise and would highly recommend her!
Overall, we had a great experience [at RMA of New York]. I would advise to not be afraid of asking as many questions as possible. Especially about procedures, because I think it’s easy for the healthcare team to forget it may be your ( the patient’s) first time going through this specific situation...The nursing staff was kind and professional. The nursing staff always called promptly with lab results and follow up visits. They always responded to phone calls when I had questions.
How was your experience with Jenna Friedenthal at RMA of New York?
Overall, we had a great experience with Dr. Friedenthal. She was very supportive, informative and caring in regard to our unique experience. I will forever be grateful for her help and expertise and would highly recommend her!
What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?
Come prepared with any and all questions you have. Don’t be afraid to call at any time for reassurance or more info. It’s an emotional journey.
During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?
Dr Friedenthal was always very supportive of the plan my wife and I had to have children. She was caring and guided me through our first IUI which ended in a chemical pregnancy. Then eventually our second IUI resulting in a, so far, healthy pregnancy. I have always felt Ike Dr. Friedenthal always has our best interest in mind.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff was kind and professional. The nursing staff always called promptly with lab results and follow up visits. They always responded to phone calls when I had questions.
Describe your experience with RMA of New York.
Overall, we had a great experience. I would advise to not be afraid of asking as many questions as possible. Especially about procedures, because I think it’s easy for the healthcare team to forget it may be your ( the patient’s) first time going through this specific situation.
Describe the costs associated with your care under Jenna Friedenthal at RMA of New York.
My insurance covered most of my IUI costs.
10
Doctor
Jenna Friedenthal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 41
2 IVF
European
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr.Aharon] was there to help us in this complicate journey...She is truly professional, her team also, and I felt at all times that She knew what She was doing. I felt protected even when the things didn't go well at the first time...My first egg retrieval didn't work out, She changed a few medications and the second one It was great. Also I had a miscarriage after the first embryo transfer and She added a new medication for the second one, and It went well
The clinic [at RMA of New York] is well organized, you can see that They treat a lot of women and They know what They are doing. They were only on time with the monitors, with the instructions. They are really professional, is a real fertility clinic...[the nursing team] always explained me everything perfectly, clearly and kindly...[the doctor] and her team were there all the time, answering my questions, my doubts, They were caring of me in a real way
How was your experience with Devora Aharon at RMA of New York?
I only have a good words to describe Dr.Aharon, She was there to help us in this complicate journey, her and her team were there all the time, answering my questions, my doubts, They were caring of me in a real way. She is truly professional, her team also, and I felt at all times that She knew what She was doing. I felt protected even when the things didn't go well at the first time. Now I'm almost 10 weeks pregnant and everything is going well. I'm very glad to have met Dr. Aharon.
What's one piece of advice would you give a prospective patient of Devora Aharon at RMA of New York?
To take all process with patience, Is not easy and maybe you will face problems during the process, but no give up, you are in good hands, They know what They are doing.
During treatment, were you treated like a number or a human with Devora Aharon at RMA of New York?
She took a good care of me, She was there to help me and I felt it, and always explained everything with details and kindness and always worried about what I was feeling in that moment.
Describe the protocols Devora Aharon used in your cycles at RMA of New York and their degree of success.
My first egg retrieval didn't work out, She changed a few medications and the second one It was great. Also I had a miscarriage after the first embryo transfer and She added a new medication for the second one, and It went well. Through the procedures They understand how works your body and the reactions.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Anita/Vivian/Boris)
They always explained me everything perfectly, clearly and kindly
Describe your experience with RMA of New York.
The clinic is well organized, you can see that They treat a lot of women and They know what They are doing. They were only on time with the monitors, with the instructions. They are really professional, is a real fertility clinic.
Describe the costs associated with your care under Devora Aharon at RMA of New York.
Everything is worth it, Also my Insurance covered the al process.
Describe Devora Aharon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
She gave us the best option and We decided following her advice.
10
Doctor
Devora Aharon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 26
1 IVF
PCOS
Tubal Blockage
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Aharon suggested I go straight to IVF since it was discovered that one of my fallopian tubes were blocked...demonstrated kindness, compassion and professionalism each and every visit...sure to answer every question in detail and never made me feel rushed during my visits
I have only had very positive experiences [at RMA of New York] from the phlebotomist to the nurses to the doctors at this clinic....all very knowledgable about the treatments that they offer and we're all very professional and kind...All of the nurses and care coordinators are knowledgable about the process
How was your experience with Devora Aharon at RMA of New York?
Dr. Aharon is an exceptional fertility doctor! She guided me through IVF with compassion, professionalism, and empathy. Her expertise and kindness alleviated my anxieties, making this journey manageable. Dr. Aharon demonstrated kindness, compassion and professionalism each and every visit I had. She made sure to answer every question in detail and never made me feel rushed during my visits. She went above and beyond to make sure that she wasn't attendance for both my egg retrieval and my embryo transfer, which I was very grateful for! Dr. Aharon is truly knowledgable in the field of fertility and I could not recommend her enough!
What's one piece of advice would you give a prospective patient of Devora Aharon at RMA of New York?
to ask any question or concern you may have!
During treatment, were you treated like a number or a human with Devora Aharon at RMA of New York?
Dr. Aharon would go above and beyond to make sure we felt confident in our treatment plan. She never made us feel rushed or that any question was "stupid". Dr. Aharon would always make the time to respond to any email or questions I have directly, instead of going through the nurses. Dr. Aharon was professional, compassionate and patient.
Describe the protocols Devora Aharon used in your cycles at RMA of New York and their degree of success.
Dr. Aharon suggested I go straight to IVF since it was discovered that one of my fallopian tubes were blocked. I truly believe it was the best course of action which resulted in my now 4 month old baby!
Describe your experience with your nurse at RMA of New York.
All of the nurses and care coordinators are knowledgable about the process and informed on my treatment plan and were able to answer questions in addition to dr. Aharon.
Describe your experience with RMA of New York.
I have only had very positive experiences from the phlebotomist to the nurses to the doctors at this clinic. They are all very knowledgable about the treatments that they offer and we're all very professional and kind.
Describe Devora Aharon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I agreed with my doctor on the amount of embryos to transfer, especially since it was my first transfer.
10
Doctor
Devora Aharon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2021 - 2023, Successful
NPS
10
NPS
10
Age 35 - 37
2 IUI
1 IVF
Unexplained
East Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Flisser is able to articulate complex science procedures in a simple manner that made it very easy to understand. He was honest and always provided opinions backed by science. My husband and I trusted him very much and felt that we were in good reliable hands...He backed every statement with scientific evidence which helped us to trust him tremendously. While I did not see Dr. Flisser at every appointment, he advised every treatment. The other doctors in the practice were very friendly and knowledgeable so it was never a concern for me...
The nursing staff [at RMA of New York] were the best. They work long hours but they always make sure to answer my questions...They always make decisions based on scientific evidence. The clinic has many patients due to their reputation and high success rate, so you may need to be a bit proactive at times...Dr. Flisser is able to articulate complex science procedures in a simple manner that made it very easy to understand. He was honest and always provided opinions backed by science. My husband and I trusted him very much and felt that we were in good reliable hands...
How was your experience with Eric Flisser at RMA of New York?
I am so grateful for Dr. Flisser and would recommend him to anyone who is having trouble conceiving. He was recommended to me by my gynecologist. My husband and I were feeling frustrated after having unsuccessfully been trying for a baby for about a year. Dr. Flisser immediately reassured us that we were not alone and that this was a common situation for many. He backed every statement with scientific evidence which helped us to trust him tremendously. While I did not see Dr. Flisser at every appointment, he advised every treatment. The other doctors in the practice were very friendly and knowledgeable so it was never a concern for me. When I had an ectopic pregnancy after my 2nd IUI treatment, Dr. Flisser helped me get through the painful experience and advised that IVF would be the safest next step. Luckily, I took his advice and I am now 9 weeks pregnant, all thanks for Dr. Flisser!
What's one piece of advice would you give a prospective patient of Eric Flisser at RMA of New York?
Listen to his advice. It’s always right.
During treatment, were you treated like a number or a human with Eric Flisser at RMA of New York?
Dr. Flisser is able to articulate complex science procedures in a simple manner that made it very easy to understand. He was honest and always provided opinions backed by science. My husband and I trusted him very much and felt that we were in good reliable hands.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff were the best. They work long hours but they always make sure to answer my questions.
Describe your experience with RMA of New York.
RMA has the best doctors who are more than qualified in the fertility world. They always make decisions based on scientific evidence. The clinic has many patients due to their reputation and high success rate, so you may need to be a bit proactive at times.
Describe the costs associated with your care under Eric Flisser at RMA of New York.
My insurance covered 80% of the treatments, so costs were reasonable.
10
Doctor
Eric Flisser
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 40 - 41
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
Unexplained
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Jeffrey Klein is] Very straight forward, blunt and honest with his responses. I could always email him day or night and even when he was away on vacation and I was qetting prompt responses. No questions are off limit...Definitely not sugarcoating, so if you looking for someone who tells you want to you want to hear he is not a guy for you. Straight forward facts...One embryo transfer only. I tried to push for multiple. Unsuccessful
Very busy clinic [RMA of New York], very well oiled. They will definitely cater to your needs on time of appointments and any requests to who you want to see that day. All staff are very pleasant, polite and respectful...Very efficient, quick, but informative. The supporting staff always very pleasant and gentle with bloodwork...[nurse] Jenna is the most understanding and compassionate human being. Anything you ask her will be done. I mean anything including curbing down anxiety
How was your experience with Jeffrey Klein at RMA of New York?
Very straight forward, blunt and honest with his responses. I could always email him day or night and even when he was away on vacation and I was qetting prompt responses. No questions are off limit.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Definitely not sugarcoating, so if you looking for someone who tells you want to you want to hear he is not a guy for you. Straight forward facts.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
Very personal, always was willing to explain any questions and as many questions I had. Very prompt responses even when he was away from his office.
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
Antagonist protocol each time more aggressive. 3 RD round was antagonist but added clomid
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jenna Mcalliffe)
Jenna is the most understanding and compassionate human being. Anything you ask her will be done. I mean anything including curbing down anxiety
Describe your experience with RMA of New York.
Very busy clinic, very well oiled. They will definitely cater to your needs on time of appointments and any requests to who you want to see that day. All staff are very pleasant, polite and respectful
Describe your experience with your monitoring appointments at RMA of New York.
Very efficient, quick, but informative. The supporting staff always very pleasant and gentle with bloodwork.
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
Besides the insurance coverage. Out of pocket was around 5K which included copay, freezing and starve fees, anesthesia for retrieval and genetic testing of an embryo and IVF meds
Describe Jeffrey Klein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
One embryo transfer only. I tried to push for multiple. Unsuccessful
10
Doctor
Jeffrey Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
White Plains
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2023, Unknown Success
NPS
7
NPS
10
Age 30 - 35
3 IUI
Unexplained
Latinx
Black or African-American
Income $100K - $199K
Operations
Only Doc Seen
IVF With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Stein] was honest about my options but reminded me that he would do whatever I wanted to do...if he feels a process isn’t working once we’ve started it he would let me know so as to not waste my time. So I opted for IUI and he said if I wasn’t pregnant by a third cycle we would have to regroup and explore other options...He may not be the doctor you see at every appointment but he’ll make time to meet with a patient if they reach out...
She [nurse at RMA of New York] is responsive, thorough and does not get frustrated with my several calls and emails. The whole staff is very patient and empathetic...they message you directions in an encrypted message after they have explained them over the phone. I wish they would give actual physical prescriptions so patients can pick where to get their meds from for those who are paying out of pocket for IUI and IVF...
How was your experience with Daniel Stein at RMA of New York?
He explained everything thoroughly and spoke with me after my failed IUI cycles. Then discussed IVF while stating that I should take the time to rest and regroup because he understands the stress and disappointment that I expressed to him.
What's one piece of advice would you give a prospective patient of Daniel Stein at RMA of New York?
He may not be the doctor you see at every appointment but he’ll make time to meet with a patient if they reach out.
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
He was honest about my options but reminded me that he would do whatever I wanted to do.
Describe the protocols Daniel Stein used in your cycles at RMA of New York and their degree of success.
He explained how IUI and IVF work. Then he asked me what I course of action I would like to take. He also mentioned that if he feels a process isn’t working once we’ve started it he would let me know so as to not waste my time. So I opted for IUI and he said if I wasn’t pregnant by a third cycle we would have to regroup and explore other options.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Julia Rabazzi)
She is responsive, thorough and does not get frustrated with my several calls and emails. The whole staff is very patient and empathetic
Describe your experience with RMA of New York.
I love that they message you directions in an encrypted message after they have explained them over the phone. I wish they would give actual physical prescriptions so patients can pick where to get their meds from for those who are paying out of pocket for IUI and IVF.
Describe the costs associated with your care under Daniel Stein at RMA of New York.
$9k-$14K
Describe Daniel Stein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
It’s too early to tell since I haven’t done my egg retrieval yet. I am aware that one at a time is the safest option.
7
Doctor
Daniel Stein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
RMA of New York
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2023, Successful
NPS
10
NPS
10
Age 35
1 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Lederman covered a significant amount of information retaining to our work up for infertility from previous providers...advocated for us to go straight to IVF vs IUI & helped with documenting the need to do so in order for insurance to cover such services...always available to answer our questions and pleasant to communicate with
The Mt. Kisco office [or RMA of New York] was always swift with getting you in and out quickly...is first come first served in the mornings...do not always see the same physician at every visit...Andrea was always extremely helpful and responsive to emails...nursing staff at the Mt Kisco office were always kind and respectful.
How was your experience with Matthew Lederman at RMA of New York?
From our first consultation, Dr. Lederman covered a significant amount of information retaining to our work up for infertility from previous providers. He reviewed what options may be best for my spouse and I and immediately sent me for further testing. He advocated for us to go straight to IVF vs IUI & helped with documenting the need to do so in order for insurance to cover such services. Throughout our entire cycle, he was always available to answer our questions and pleasant to communicate with. His knowledge of reproductive endocrinology is unmatched and we are so happy we had him as our physician.
What's one piece of advice would you give a prospective patient of Matthew Lederman at RMA of New York?
Trust his plan, he is extremely knowledgeable.
During treatment, were you treated like a number or a human with Matthew Lederman at RMA of New York?
Dr. Lederman always remembered who I was and was always willing to answer whatever questions I had without any hesitation.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Andrea )
Dr. Lederman’s assistant, Andrea was always extremely helpful and responsive to emails. She went above and beyond. The nursing staff at the Mt Kisco office were always kind and respectful.
Describe your experience with RMA of New York.
The Mt. Kisco office was always swift with getting you in and out quickly, which I appreciated as my appointments were before work. It is first come first served in the mornings. You do not always see the same physician at every visit, which I believe was understandable during a retrieval and transfer cycle.
Describe the costs associated with your care under Matthew Lederman at RMA of New York.
Costs were 80% covered by our health insurance plan. Copays were due at each visit. Out of pocket costs were under $5k.
10
Doctor
Matthew Lederman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
RMA of New York
White Plains
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2023, 10 Eggs Frozen
NPS
10
NPS
10
Age 34
1 Egg Freezing
European
Income $200K - $499K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Friedenthal is absolutely amazing! She puts you immediately at ease with the process and explains things in a way that is clear and easy to understand. She provides great support throughout the process and is available and responsive to any questions. Her bedside manner is AWESOME - She is kind and extremely knowledgable. I cannot recommend Dr. Friedenthal highly enough...will answer absolutely any question and will make you feel at ease!
RMA is great. Their clinic feels streamlined and user-friendly. They are responsive to calls and emails and the various departments (financing services, scheduling, nurses, doctors) seem to have good communication, resulting in seamless service from the patient perspective...The nursing staff at RMA are fantastic. They are efficient, thoughtful and responsive. They treat each patient with care and listen to any concerns you may have.
How was your experience with Jenna Friedenthal at RMA of New York?
Dr. Friedenthal is absolutely amazing! She puts you immediately at ease with the process and explains things in a way that is clear and easy to understand. She provides great support throughout the process and is available and responsive to any questions. Her bedside manner is AWESOME - She is kind and extremely knowledgable. I cannot recommend Dr. Friedenthal highly enough!
What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?
Ask her anything you want - Dr. Friedenthal will answer absolutely any question and will make you feel at ease!
During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?
Dr. Friedenthal is incredibly caring and takes the time to listen to all of your concerns and answers all questions with knowledge and consideration for your needs. She is very welcoming and puts you immediately at ease with the process.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff at RMA are fantastic. They are efficient, thoughtful and responsive. They treat each patient with care and listen to any concerns you may have.
Describe your experience with RMA of New York.
RMA is great. Their clinic feels streamlined and user-friendly. They are responsive to calls and emails and the various departments (financing services, scheduling, nurses, doctors) seem to have good communication, resulting in seamless service from the patient perspective.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring appointments were super easy and quick (but never rushed/ always took the time to discuss the process and answer any questions).
Describe the costs associated with your care under Jenna Friedenthal at RMA of New York.
Approx. $9,500
10
Doctor
Jenna Friedenthal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unsuccessful
NPS
10
NPS
10
Age 34
Diminished Ovarian Reserve
European
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Lekovich is compassionate, smart, and empathetic. She is willing to schedule appointments any time I'm anxious or concerned about my results, and explains the information very thoroughly without rushing me through. I trust her and her clinical opinion...She was empathetic, took her time to explain the details of my results, I never felt rushed, she is genuine and honest...Don't be afraid to ask any question you might have- she'll give you her honest opinion while also being empathetic .
It's [RMA of New York] a comfortable environment, clean, aesthetically nice, big waiting room. It's easy to get an appointment. The issue is I've had long wait times for my in person appointments. The front desk staff has been fine to interact with...Very high costs for egg freezing that make me ambivalent due to whether I can afford it. Regular appointments have been affordable and covered by my insurance.
How was your experience with Jovana Lekovich at RMA of New York?
Dr. Lekovich is compassionate, smart, and empathetic. She is willing to schedule appointments any time I'm anxious or concerned about my results, and explains the information very thoroughly without rushing me through. I trust her and her clinical opinion.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Don't be afraid to ask any question you might have- she'll give you her honest opinion while also being empathetic .
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
She was empathetic, took her time to explain the details of my results, I never felt rushed, she is genuine and honest.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
She hasn't- so far just preparing for egg freezing.
Describe your experience with the nursing staff at RMA of New York.
So far I've had an easy time communicating with them over email and scheduling calls when needed.
Describe your experience with RMA of New York.
It's a comfortable environment, clean, aesthetically nice, big waiting room. It's easy to get an appointment. The issue is I've had long wait times for my in person appointments. The front desk staff has been fine to interact with.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
Very high costs for egg freezing that make me ambivalent due to whether I can afford it. Regular appointments have been affordable and covered by my insurance.
10
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 27 - 28
2 IVF
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
jenna is excellent at communicating when there are issues...She offers helpful advice and suggestions. She is prompt to respond to calls. She always went above and beyond for me and my husband and help us through so of the hardest times we faced. We can’t say enough great things about her...The treatment that Jenna used were start easy then increase the dosage as need to see how the body redacted first. once the body did not have any negative effects we continued with normal dosage
[RMA of New York was] very professional on the staff from the doctors for the operations all the way to the nurses. i would recomand them 100% the staff was Organization, problem-solving, communication style. i would have like to have more offices in all the boroughs...jenna is excellent at communicating when there are issues. and is a great and caring nurse. She offers helpful advice and suggestions. She is prompt to respond to calls. She always went above and beyond for me and my husband and help us through so of the hardest times we faced. We can’t say enough great things about her and her team.
How was your experience with Jenna Friedenthal at RMA of New York?
jenna is excellent at communicating when there are issues. and is a great and caring nurse. She offers helpful advice and suggestions. She is prompt to respond to calls. She always went above and beyond for me and my husband and help us through so of the hardest times we faced. We can’t say enough great things about her and her team.
What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?
IVF is not an easy procedure but with the help of Jenna it made it easier
During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?
Every time i saw Jenna she made my day with her happiness and encouragement to continue on the procedure . it was tough but she made it it look easy.
Describe the protocols Jenna Friedenthal used in your cycles at RMA of New York and their degree of success.
The treatment that Jenna used were start easy then increase the dosage as need to see how the body redacted first. once the body did not have any negative effects we continued with normal dosage
Describe your experience with your nurse at RMA of New York. (Assigned nurse: jullia)
she was a good communicator and took care of me
Describe your experience with RMA of New York.
very professional on the staff from the doctors for the operations all the way to the nurses. i would recomand them 100% the staff was Organization, problem-solving, communication style. i would have like to have more offices in all the boroughs.
Describe the costs associated with your care under Jenna Friedenthal at RMA of New York.
insurance payed for it
Describe Jenna Friedenthal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
i do not have any comment because i did eSET
10
Doctor
Jenna Friedenthal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2023, Successful
NPS
10
NPS
10
Age 43 - 46
2 Embryo Freezing
Donor Sperm
Black or African-American
Income $100K - $199K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Copperman is a phenomenal physical....was very direct with his assessment and best course of action...is highly knowledgeable, which have me security in following his guidance...He also had a wonderful bedside manner...feel like he had a vested interest in my journey
[RMA of New York] are excellent and run efficiently. Parking is horrid...I paid $87 each visit (3 times a week) during monitoring for parking...for the equivalent of 15 minutes...they should provide a discount for parking....feels a bit like a cattle call. Not sure how they decide who goes first
How was your experience with Alan Copperman at RMA of New York?
Dr. Copperman is phenomenal! I wish more physicians were like him direct and knowledgeable. I feel like he had a vested interest in my journey. I would highly recommend him and the clinic. As my experience was great.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Trust the process
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Dr. Copperman is a phenomenal physical. He was very direct with his assessment and best course of action. He is highly knowledgeable, which have me security in following his guidance. He also had a wonderful bedside manner. I wish more physicians were like him.
Describe your experience with RMA of New York.
They are excellent and run efficiently. Parking is horrid, there should be a discount code. I paid $87 each visit (3 times a week) during monitoring for parking. Sometimes, for the equivalent of 15 minutes. Ivf is expensive and stressful they should provide a discount for parking.
Describe your experience with your monitoring appointments at RMA of New York.
It feels a bit like a cattle call. Not sure how they decide who goes first
10
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 30
1 IUI
Donor Sperm
Income $500K+
Sales Representative
Only Doc Seen
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
My experience with Dr. Friedenthal was extremely positive. She feels all the highs and lows with her patients. I felt like she was invested in my and my wife's journey and helped us navigate/explore different options...treats every patient like they are her only patient. She's extremely hands-on and answers all the questions you have...Open communication is key. Dr. Friedenthal is a very good listener and always wants her patients to be happy.
The only weakness I would say is the [RMA of New York] nursing staff, in the beginning, did not over-communicate with us like I wanted. That said, the entire team could not have been kinder during our process. Once I asked the nurses to communicate with us more, they did...My experience with Dr. Friedenthal was extremely positive. She feels all the highs and lows with her patients. I felt like she was invested in my and my wife's journey and helped us navigate/explore different options.
How was your experience with Jenna Friedenthal at RMA of New York?
My experience with Dr. Friedenthal was extremely positive. She feels all the highs and lows with her patients. I felt like she was invested in my and my wife's journey and helped us navigate/explore different options.
What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?
Open communication is key. Dr. Friedenthal is a very good listener and always wants her patients to be happy.
During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?
Dr. Friedenthal treats every patient like they are her only patient. She's extremely hands-on and answers all the questions you have.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff was not as diligent or communicative as Dr. Friedenthal in the beginning. Once I communicated to Dr. Friedenthal our challenges, she met with her staff and I saw an overnight change. I was very pleased with the entire team.
Describe your experience with RMA of New York.
The only weakness I would say is the nursing staff, in the beginning, did not over-communicate with us like I wanted. That said, the entire team could not have been kinder during our process. Once I asked the nurses to communicate with us more, they did.
10
Doctor
Jenna Friedenthal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2023, Successful
NPS
10
NPS
10
Age 31
1 IVF
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Daniel Stein always was ready available knew my case and was ready to help if needed. Always made me feel better if I was concerned about anything...there for me every step of my IVF process with care, attention, and dedication. As difficult as the process was Dr. Stein made is such a smooth and easy process for me! From my first appointment to my last Dr. Stein always made my husband and I comfortable and reassured us. Cannot recommend Dr. Stein enough
The [RMA of New York] clinic is run so perfectly. They have a whole system down to help the patients and make everything a smooth and easy process. They are all about making the patient happy. All the staff always had a smile on their face and made the clinic a pleasant place to be...All the staff working under Dr. Stein are amazing. Always readily available at all hours if I had a question and everytime I spoke to them they were always confident with their answers and assured me everything is good.
How was your experience with Daniel Stein at RMA of New York?
Dr. Daniel Stein and his office were there for me every step of my IVF process with care, attention, and dedication. As difficult as the process was Dr. Stein made is such a smooth and easy process for me! From my first appointment to my last Dr. Stein always made my husband and I comfortable and reassured us. Cannot recommend Dr. Stein enough
During treatment, were you treated like a number or a human with Daniel Stein at RMA of New York?
Dr. Daniel Stein always was ready available knew my case and was ready to help if needed. Always made me feel better if I was concerned about anything.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jackie )
All the staff working under Dr. Stein are amazing. Always readily available at all hours if I had a question and everytime I spoke to them they were always confident with their answers and assured me everything is good.
Describe your experience with RMA of New York.
The clinic is run so perfectly. They have a whole system down to help the patients and make everything a smooth and easy process. They are all about making the patient happy. All the staff always had a smile on their face and made the clinic a pleasant place to be.
10
Doctor
Daniel Stein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
9
Age 30
1 IVF
Male Factor
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Friedenthal went out of her way to spend extra time with us during each visit. She answered every question was had and was incredibly responsive whenever we had any concerns...Overall, we had an incredible experience with Dr. Friedenthal. She was professional, compassionate, caring and incredibly helpful. She was with us every step of the way and made sure every question or concern was addressed
The RMA Clinic is great overall. We had a very positive experience. Only weakness would be that sometimes we had a hard time getting answers back from the finance team, but overall it was a great experience and we would definitely recommend it...Dr. Friedenthal went out of her way to spend extra time with us during each visit. She answered every question was had and was incredibly responsive whenever we had any concerns
How was your experience with Jenna Friedenthal at RMA of New York?
Overall, we had an incredible experience with Dr. Friedenthal. She was professional, compassionate, caring and incredibly helpful. She was with us every step of the way and made sure every question or concern was addressed
During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?
Dr. Friedenthal went out of her way to spend extra time with us during each visit. She answered every question was had and was incredibly responsive whenever we had any concerns
Describe your experience with RMA of New York.
The RMA Clinic is great overall. We had a very positive experience. Only weakness would be that sometimes we had a hard time getting answers back from the finance team, but overall it was a great experience and we would definitely recommend it
10
Doctor
Jenna Friedenthal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2022 - 2023, Unknown Success
NPS
10
NPS
10
Age 34 - 35
1 IUI
1 IVF
Unexplained
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Tia Jackson-Bey] is competent, has good communication skills and compassionate. She always asking if you have questions and takes time to fully explains the tests, the plan or the next steps. She always sounds welcome and warm....Able to see my doctor and have my questions answers. Dr. Bey explains everything to me and always speaks with warmth and empathy...
The clinic [RMA of New York] is cleaned, nice area. The frontdesk staff and clinical staff are nice and welcome. They greet you by your name. They aswer the phone and it's easy to reach the staff. No long waiting neither to find an appointment neither to get services or get seen...She [nurse] is really responsive to emails and phone calls. She is always available...
How was your experience with Tia Jackson-Bey at RMA of New York?
She is competent, has good communication skills and compassionate. She always asking if you have questions and takes time to fully explains the tests, the plan or the next steps. She always sounds welcome and warm.
What's one piece of advice would you give a prospective patient of Tia Jackson-Bey at RMA of New York?
Trust her
During treatment, were you treated like a number or a human with Tia Jackson-Bey at RMA of New York?
Able to see my doctor and have my questions answers. Dr. Bey explains everything to me and always speaks with warmth and empathy.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Naylyn)
She is really responsive to emails and phone calls. She is always available.
Describe your experience with RMA of New York.
The clinic is cleaned, nice area. The frontdesk staff and clinical staff are nice and welcome. They greet you by your name. They aswer the phone and it's easy to reach the staff. No long waiting neither to find an appointment neither to get services or get seen.
10
Doctor
Tia Jackson-Bey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5