RMA of Pennsylvania

the Billing Dept is the worst! they do not communicate with the clinic staff. they send you bill after bill for services that were already paid for and when you question them about it, you can't get a straight answer or documentation. they tell you an amount you must pay with insurance without even verifying the total amount that you will owe. I was told the figure is an estimate, if its less we will just credit your account. We are talking thousands of dollars not dollars. they won't even talk to you without notice from the finance dept that your payment is paid up in full upfront. And lets talk about getting a refund from them, this was really the worst part of my experience with them. So from my understanding RMA uses an outside finance company, that is located in NJ. to get a refund i was told it will take 3-4 weeks! why would a refund take this long, when they are constantly asking you for money that you have to pay immediately? so you call the central billing dept and the staff is rude and could care less, its just thousands of your dollars sitting in their account. i think RMA needs to get a new company for their finances, because i have read many reviews and it seems everyone is complaining about the same thing. having to deal with the finance office makes your experience at RMA horrible. It honestly made me want to continue my IVF journey elsewhere

Strengths: multiple offices, multiple physicians so there is always someone to see Weaknesses: not clear with medication results, little to no help with helping you to find best prices for drugs, do not take the time to discuss what did not work after unsuccessful IUIs.

Scheduling has been easy with a lot of available hours and locations for you to go to is it’s more convenient for that specific day. My only issue so far has been the finance department. My original coordinator seemed to be overwhelmed and once they realized I didn’t have an fertility coverage, she just sent me to iui package and ivf without limited explanation. Everyone I have dealt with since the initial call has been great.

The front office staff was always very kind and helpful to me. I can’t say anything bad about anyone that I saw at Willow Grove (now Abington), Langhorne, or King of Prussia. After a while the staff knows your name, asks you questions, and become very friendly. They often know what you need or what you will ask before you do sometimes and if they cannot answer your questions, they are sure to find someone such as the nurse or doctor who can.

RMA really knows what they're doing, and I never felt like I was a number. Information was always relayed to me the same day from the nurses, and if I had any specific questions my doctor would respond to me directly via email as well. All scheduling was always simple, and financing explained all the information for my insurance and then self pay options clearly.

 We really felt like a number there. This is something we've realized more as time goes on, especially with our current RE who is so specific and personal. A strength would be that overall,RMA is very successful. However, this is only true if you have an easily fixable issue. Friends have gotten pregnant there within only a few cycles. But with us, they seemed content to just "go through the motions," and when the typical methods didn't work, they went right to IVF as though it was no big deal. Everything seemed "scripted" in a way, without really trying to look for an issue and individualize our care.

It is bright and welcoming they have separate locations for consultations and where they tell you about billing so it is not all clinical. The rooms are warm and bright and the whole place is very clean. They have artist pictures on the wall a lot having to do with fertility that you can purchase if you like it.

We really felt like a number there. This is something we've realized more as time goes on, especially with our current RE who is so specific and personal. A strength would be that overall,RMA is very successful. However, this is only true if you have an easily fixable issue. Friends have gotten pregnant there within only a few cycles. But with us, they seemed to just "go through the motions," and when the typical methods didn't work, they went right to IVF as though it was no big deal. Everything seemed "scripted" in a way, without really trying to look for an issue and individualize our care.

The clinic is overall great. Appointments are always handled in a timely manner even if they are running late. The staff makes you feel comfortable and welcoming. I would recommend this clinic to anyone looking to start fertility treatments.

The overall clinics staff and doctors were highly recommended. The wait time during appointment is good. The staff bedside manner and promptness is excellent. From the staff to the nurse to the doctor they were all welcoming.

I like that this office has early monitoring appointments starting at 7:00am. I was given Dr. Freedman's card with his email, which he responded to promptly. I almost exclusively interacted with the nursing staff which was mostly fine, but I wish there was more debriefing after unsuccessful cycles and involvement in the "game plan." After experiencing a miscarriage, I was never contacted by the clinic and they didn't follow my beta hcg down to zero.

They can see you very early in the morning, and on the weekends. They also get you in and out as quickly as possible! The weekend office and surgical office is in King of Prussia, which is far for some, but a good excuse to shop afterwards.

The clinic was prompt with any questions or anything we needed. The clinic was clean, easily accessible, and timely.

Clean, many locations, quick service, team approach, quiet. The staff are always available for questions and helpful in going over billing and procedures if need. The staff can make you smile even after the worst news and work with you over outrageous outstanding bills

The clinic staff were inviting and friendly. They knew my name when i walked in and immediately checked me in with ease. I never waited more than 10 minutes to be seen. The clinic was clean and organized.

The receptionists were very friendly and knew my name and we became friends throughout my visits. I wish the office was a little closer to my house. They are close to the mall so sometimes I went shopping after my visit

Excellent clinic overall. Try to request your same Dr if possible every visit. It may mean traveling. However, the other doctors I saw for monitoring were very good. But I still liked the continuity of having my Dr each time.

The practice is the best. They helped me achieve my long time goal of being a mommy. All the treatments and procedures were done with care and compassion. Everything is explained very well and organized.

Organized, friendly front desk (very important!) . . . . .

Try to get to the clinic as early as possibly, if you are going for bloodwork or treatment before work. Don’t be afraid to ask your doctor any questions you may have. Definitely research your options so your fully aware of your treatment and choices.

The office I went to I can’t say anything bad about them. The front staff was great. This who did my blood work was excellent. The office was always clean and smelling great. The rooms are always cleaned and have good privacy.

The clinic starts you off with a visit with the doctor of your choice to discuss a potential treatment plan. They discuss any procedures or bloodwork you may need to get done to start the process. The clinic is made up of multiple offices so some doctors do travel between clinics. Therefore, you may not always get to meet with your specific doctor if you go in for bloodwork, ultrasounds, etc. If visits are not time sensitive, such as baseline, you can try to schedule with your specific doctor. You also have the option of scheduling appointments at different offices if you they are closer to you. The King of Prussia office is open 7 days a week. I live a distance away from my clinic so they work with me to get bloodwork done local to my house to try to help with travel. While you may not see your specific doctor, the other doctors are equally qualified and willing to help. My IUI procedures were done by a different doctor and I still felt as if I was treated as a person and they were still invested in my case.

They have fantastic hours and multiple locations that all work together, so you can go to whichever one they have an appointment at. The one thing to be prepared for is that the nursing and patient services staff have absolutely nothing to do with finances or insurance. They don't know how much medications will be, they don't know what your insurance company will cover - that is completely handled by the finance department, so they will often suggest procedures to you without mentioning the price. The staff is amazing otherwise and the clinic is clean and welcoming. It might be a while to get an initial consult but it is worth it!

I really appreciated the efficiency of RMA. I felt like they did everything they could to respect your time and get you in and out of the office during morning monitoring appointments. As someone who hates needles and giving blood, I definitely appreciated the care and compassion that the RMA clinical staff showed me.