Rush University

1 doctors work here

Rated 6
Strongly recommend: 19%Neutral: 45%Don't recommend: 36%6
19% strongly recommend
24 reviews
Operations
7
7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8
8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.1
6.1
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
6.5
6.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
5.6
5.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 4 offices

Chicago
1725 W. Harrison St., Professional Building - Suite 351
Chicago, IL 60612
Hinsdale
32 E 1st St, IL 60521 (630) 724-1790
Hinsdale, IL 60521
Oak Brook
2011 York Rd.
Oak Brook, IL 60523
Oak Lawn
5851 W 95th St.
Oak Lawn, IL 60453
Show 2 more

24 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 38 - 40
1 IVF
Endometriosis
Male Factor
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Wood Milo always took time to really go through details and answer questions when we met with her.... She is great at explaining everything and is so kind and compassionate during the procedures. After both of my transfers she kissed me on the forehead and I think that was the magic that made it work. She is the perfect blend of science and art that you need to make this crazy process work. And she writes amazingly well upside down!
It is easy to make appointments [at Rush U]. The front desk staff always remembers your name, which I think is amazing. Your prescriptions are called in quickly. And it's a convenient location right off of the blue line.... FET with no insurance coverage was a total of $6,000 for all monitoring and procedures. Meds were extra.... Renee is to the point, a straight shooter who will give you all the information you need.
How was your experience with Mary Wood Molo at Rush University?
She is great at explaining everything and is so kind and compassionate during the procedures. After both of my transfers she kissed me on the forehead and I think that was the magic that made it work. She is the perfect blend of science and art that you need to make this crazy process work. And she writes amazingly well upside down!
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Don't be afraid to ask questions or to advocate for yourself if you feel like you are not getting what you need.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr Wood Milo always took time to really go through details and answer questions when we met with her. The nurses for the most part remember who you are and are compassionate when talking through hard parts. If you have questions or concerns and call, you will automatically get put into voicemail, but they will return calls within a few hours. There were times that I needed to ask for more information or remind them of something, but overall I felt human.
Describe your experience with the nursing staff at Rush University.
Renee is to the point, a straight shooter who will give you all the information you need. I only interacted with Donna once and did not have a positive experience. It was one of my first appointments and she questioned why I was on birth control if I was trying to get pregnant when the bc was part of the protocol the Wood Molo had prescribed.
Describe your experience with Rush University.
It is easy to make appointments. The front desk staff always remembers your name, which I think is amazing. Your prescriptions are called in quickly. And it's a convenient location right off of the blue line.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
FET with no insurance coverage was a total of $6,000 for all monitoring and procedures. Meds were extra. My retrieval and first transfer were under different insurance and fully covered
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
She let me choose if I wanted to transfer 1 or 2 both times and explained the benefits and risks of both options
10
Doctor
Mary Wood Molo
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Rush University
Chicago
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
7
NPS
5
Age 33 - 34
4 Fertility Medications
Unexplained
European
Income $200K - $499K
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
put on Femara for a few cycles and my husband on clomid. She [Dr. Wood Molo] also put me on prometrium to extend my luteal phase. One year of this with no results. Then she suggested my husband get checked for a varicocele. He did have one and have surgery. We waited 3 mos for results and saw none and then moved onto IUI...explained our options well. Talked about the process and had us laughing the whole way. My husband and I left feeling like we picked the right dr to help us get pregnant. We always went home with an idea of next steps
You need to know exactly what you want and need before going in there [Rush University]...No real follow up on what to do next. I always had to reach out to them and felt like an afterthought...They [nurses] were always nice to talk to and would help answer any questions I had...My first IUI was cancelled because the clinic was closed. When I called there was no voicemail saying they were closed due to Good Friday and the internet said they were open. Since you never get a person when you call I left a voicemail but didn’t hear back. I would have loved some better communication about the clinic being closed so I wouldn’t have driven all the way out there for a closed clinic and cancel my IUI for that month.
How was your experience with Mary Wood Molo at Rush University?
Mary Wood Molo explained our options well. Talked about the process and had us laughing the whole way. My husband and I left feeling like we picked the right dr to help us get pregnant. We always went home with an idea of next steps
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
You need to know exactly what you want and need before going in there.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
No real follow up on what to do next. I always had to reach out to them and felt like an afterthought.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
Since our insurance covered exploratory as in trying to figure out our cause of infertility but not treatments she has us get a lot of blood tests, genetic tests and then put me on thyroid medication. I was then put on Femara for a few cycles and my husband on clomid. She also put me on prometrium to extend my luteal phase. One year of this with no results. Then she suggested my husband get checked for a varicocele. He did have one and have surgery. We waited 3 mos for results and saw none and then moved onto IUI. This is where we would have to start paying out of pocket.
Describe your experience with the nursing staff at Rush University.
They were always nice to talk to and would help answer any questions I had.
Describe your experience with Rush University.
Strengths- wood Molo’s personality Weakness- was sent to voicemail every time I called. It was so hard to get a nurse or dr on the phone for questions. They would say they would call in prescriptions but would forget. I would have to call multiple times (leave voicemails) for them to call in a prescription.
What specific things went wrong at Rush University?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Rush University.
My first IUI was cancelled because the clinic was closed. When I called there was no voicemail saying they were closed due to Good Friday and the internet said they were open. Since you never get a person when you call I left a voicemail but didn’t hear back. I would have loved some better communication about the clinic being closed so I wouldn’t have driven all the way out there for a closed clinic and cancel my IUI for that month.
7
Doctor
Mary Wood Molo
NPS
Humanity
2 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
Rush University
Chicago
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2018 - 2019, Unknown Success
NPS
6
NPS
6
Age 38 - 39
1 IVF
Recurrent Pregnancy Loss
Black or African-American
Income $100K - $199K
Teacher
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
Mary Wood Molo is a doctor that makes you feel comfortable during your visits. She like to draw visuals to help explain as she discusses the function of your reproductive organs, medications, and procedures. She makes an effort to recall personal stories shared ... I started with birth control, once the meds started for egg production I was on menipur, lupron, and later progesterone in oil. I produced 24 eggs, 19 fertilized, 8 day 5 embryo developed.
Its a small clinic [Rush], so can be a pro or con based on preference. They do not inform you that you have a balance until the day of or before a meeting with the doctor. This is a major issue if you are not in a position to pay the balance as you are not able to see the doctor until the balance is paid. They are also not great at handling insurance issues. My IVF cycle was denied due to them not submitting the proper paperwork.
How was your experience with Mary Wood Molo at Rush University?
Mary Wood Molo is a doctor that makes you feel comfortable during your visits. She like to draw visuals to help explain as she discusses the function of your reproductive organs, medications, and procedures. She makes an effort to recall personal stories shared, helping you to feel like she really wants to get to know you. Only issue is you rarely see her. As the only doctor in the facility it is very difficult to get in an appointment with her.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Be prepared for long spans between visits with her after a failed transfer. You have to work around her surgery schedule, and personal schedule, so it can be months before getting in to see her.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
She is a very personable doctor. She makes you feel comfortable and heard.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
I started with birth control, once the meds started for egg production I was on menipur, lupron, and later progesterone in oil. I produced 24 eggs, 19 fertilized, 8 day 5 embryo developed.
Describe your experience with the nursing staff at Rush University.
There are 3 nurses. They rotate who is on duty for the day. The longer you are the as a patient the friendlier they seem. They are not always good at returning calls in timely manner. Over all they are helpful and knowledgeable and are able to answer questions and address any concerns you may have.
Describe your experience with Rush University.
Its a small clinic, so can be a pro or con based on preference. They do not inform you that you have a balance until the day of or before a meeting with the doctor. This is a major issue if you are not in a position to pay the balance as you are not able to see the doctor until the balance is paid. They are also not great at handling insurance issues. My IVF cycle was denied due to them not submitting the proper paperwork.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Had a copay every visit, and within 6 months or so reached my deductible and out of pocket max ($6000+)
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
I did a fresh transfer and my ovaries were still swollen from the egg retrieval. She said it would not be safe to implant more than 1 at that time.
What specific things went wrong at Rush University?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Rush University.
IVF cycle was denied due to submitting the wrong paper work and failed to do so when contacted by insurance company. Issue was later resolved but could have been avoided. On more than one occasion there were issues regarding my insurance coverage and they did not properly communicate those issues in a timely manner.
6
Doctor
Mary Wood Molo
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
6
Clinic
Rush University
Chicago
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
2
NPS
0
Age 36
Uterine Fibroids
Income $200K - $499K
Doctor
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I was frustrated that i can only get answers from Nurses, and not Dr. Molo. ... The doctor herself was candid. However, i felt that she was not really confident with what’s causing my miscarriages. More workup Could have been done, and other options could have been explored. ... She’s a sole provider for a busy clinic. ... We left disappointed, especially with the long wait times for the next step.
We had to call weekly to get one of the test results, specifically my husband’s sample. They are terrible at calling you back for urgent calls ...Expensive parking. Be prepared to spend 8-10 dollars. There is side street parking but fills fast. You pay $1.5-2 there. Rush has a good name. I would not recommend it for REI though. ... Rene [nurse] was rude. Debbie [nurse] was the better. They did call you back with results and updates.
How was your experience with Mary Wood Molo at Rush University?
The doctor herself was candid. However, i felt that she was not really confident with what’s causing my miscarriages. More workup Could have been done, and other options could have been explored. We left disappointed, especially with the long wait times for the next step. She’s a sole provider for a busy clinic. I don’t think she has a good grasp of her patient case
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Go somewhere else. I wasted 6 months
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
One nurse, Rene specifically was a bit Condescending. Wonen come here, and especially with my miscarriages, still emotionally healing. I felt rushed when i asked for questions. Didn’t feel like i’m really cared for, or that they have my best interest. I was frustrated that i can only get answers from Nurses, and not Dr. Molo. Any additional questions i felt like was met with, “i’ll get back to you.”
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
I had a workup for my miscarriage, ultrasounds, blood works. I didn’t really felt like i had a good understanding of what was causing my miscarriages. She stated a fibroid was probably causing it, and there were structural changes with my uterus. That was not 100% confirmed, but she was willing to try a treAtment to reduce the size. I was going to undergo egg extraction. I didn’t follow through as i did not honestly feel safe with my care.
Describe your experience with your nurse at Rush University. (Assigned nurse: Rene and Debbie)
Rene was rude. Debbie was the better. They did call you back with results and updates.
Describe your experience with Rush University.
Expensive parking. Be prepared to spend 8-10 dollars. There is side street parking but fills fast. You pay $1.5-2 there. Rush has a good name. I would not recommend it for REI though. Go somewhere else.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Very expensive. Covered by my i surance at tier 3 only
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
No experience
What specific things went wrong at Rush University?
  • Failed to call with results
  • Lost results
Describe the specific things that went wrong at Rush University.
We had to call weekly to get one of the test results, specifically my husband’s sample. They are terrible at calling you back for urgent calls
2
Doctor
Mary Wood Molo
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
Rush University
Chicago
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
0
Age 37
2 IUI
Black or African-American
Income $50K - $99K
Business Executive
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr.Woodmolo only send us once and that was our initial consultation. She was not personally involved at all....Dr.Woodmolo was the ideal doctor for this procedure in the beginning. Our consultation was great she was funny and so excited for my husband and I. She gave us hope that she would be able to help us get pregnant. After a couple visit of blood work and not seeing her after out 1st negative test from our IUI. We we're very unsatisfied with Dr.Woodmolo..... Dr. Woodmolo informed her nurse to have us do the IUI again. Everything was done the same nothing changed with another negative pregnancy.
In the middle of us preparing for the second IUI someone from the office [Rush/Women's Health Consults] contacted me saying they couldn't proceed without a written letter from my ob-gyn saying it was okay for me to an IUI and if needed a IVF. I was so frustrated with lack of communication. I informed the nurse calling that this was not acceptable especially since I already did one session for an IUI. She agreed and just asked me to get the letter as soon as possible....The clinic's strengths were being nice and friendly they were very supportive. They made us feel laugh throughout the process and they kept us positive. Their weakness is answering the phones no one ever answers the phone you always have to leave a voicemail.
How was your experience with Mary Wood Molo at Rush University?
Dr.Woodmolo was the ideal doctor for this procedure in the beginning. Our consultation was great she was funny and so excited for my husband and I. She gave us hope that she would be able to help us get pregnant. After a couple visit of blood work and not seeing her after out 1st negative test from our IUI. We we're very unsatisfied with Dr.Woodmolo.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
If I could give her very next patient advice it would be to find another doctor.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr.Woodmolo only send us once and that was our initial consultation. She was not personally involved at all.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
When we first started the plan was to have blood work done on my husband and I. She need to check my hormone levels to she if my menstruation was regular and if I ovulated each time. Those test were ran and everything was good on both sides for me and my husband. She did a semen analysis on my husband, his count mobility of his sperm was above average. So for awhile I was coming to the hospital just for blood work and ultrasound. Finally my husband and I ask the nurse what was next. The nurse informed told us she would ask the doctor and get back to us. When the nurse got back to us she told us she sent a prescription for clomid and progestrone to the to my pharmacy and to take that I believe after my menstruation. The doctor decided we would do a IUI. We took the clomid for 7 days. we continued to go in for blood work and ultrasounds. Once the size of the eggs were the size they need we scheduled the IUI. There was a injection medication that I purchased from a pharmacy that fedex the medication. Before I went in for the IUI I took the injection the night before. We went in the next morning my husband gave his specimen and an hour later the nurses performed the IUI. We continued with blood work and ultrasounds. I started taking the progestrone 1 tablet every night before bed. 2 weeks after we did a pregnancy test and the results were negative. After the results we didn't hear back from the office so we called to see what the next steps were. Dr. Woodmolo informed her nurse to have us do the IUI again. Everything was done the same nothing changed with another negative pregnancy. After the second time we didn't go back it wasn't until a couple weeks I called and told them we need to take a break but my husband and I wanted to try something different. They offered to have us do an IUI again this time with injections. After discussing it with my husband he declined.
Describe your experience with the nursing staff at Rush University.
The nursing staff was more supportive then the doctor
Describe your experience with Rush University.
The clinic's strengths were being nice and friendly they were very supportive. They made us feel laugh throughout the process and they kept us positive. Their weakness is answering the phones no one ever answers the phone you always have to leave a voicemail.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
My insurance cover up to 4 IFV attempts and IUI attempts
What specific things went wrong at Rush University?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Rush University.
In the middle of us preparing for the second IUI someone from the office contacted me saying they couldn't proceed without a written letter from my ob-gyn saying it was okay for me to an IUI and if needed a IVF. I was so frustrated with lack of communication. I informed the nurse calling that this was not acceptable especially since I already did one session for an IUI. She agreed and just asked me to get the letter as soon as possible.
0
Doctor
Mary Wood Molo
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
Rush University
Chicago
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
2018, Successful
NPS
10
NPS
10
Age 34
2 Egg Freezing
1 Embryo Freezing
European
Income $50K - $99K
Teacher
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Mary Wood-Molo's beside manner is amazing. From the second that I sat down with her for a consultation, she put me in a place when I felt like she connected with my concerns and she wanted to help support me in all of my goals. There are few doctors that can really connect with their patients and help support them at this level, she is truly special. ... As a 34 year old woman, she explained to me that we could freeze half eggs and half embryos.
They [Rush Univeristy] are so patient centered and really help support you through this process, while you are managing your life outside of the clinic. The early morning appointments at 6:30 AM, help you get in and seen by a doctor and doing your labs and scans before work. ... Antoinette [nurse] would amazing to work with and helped connect with my concerns on my multiple visits each week for several months.
How was your experience with Mary Wood Molo at Rush University?
She made ever effect to explain the process in a clear manner and talked me through all the questions I had. So many times when you are doing a complicated medical procedure, you can feel like the information is over your head. She was very thoughtful and clearly helped you understand the entire process from start to finish.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
You will leave every appointment feels support and seen and heard.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Mary Wood-Molo's beside manner is amazing. From the second that I sat down with her for a consultation, she put me in a place when I felt like she connected with my concerns and she wanted to help support me in all of my goals. There are few doctors that can really connect with their patients and help support them at this level, she is truly special.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
As a 34 year old woman, she explained to me that we could freeze half eggs and half embryos. I didn't think about doing embryos initially, but when she explained that we could do 50/50, I felt confident about making that choice for my future plans. I also shared that I wanted to have the potential for two children and she explained that if we did another round of egg retrieval, my options would be more opened for two children in the future and I felt confident in my decisions as a result.
Describe your experience with your nurse at Rush University. (Assigned nurse: Antoinette)
Antoinette would amazing to work with and helped connect with my concerns on my multiple visits each week for several months. She helped support and her compassion really put me at easy throughout the entire process which I was doing on my own.
Describe your experience with Rush University.
They are so patient centered and really help support you through this process, while you are managing your life outside of the clinic. The early morning appointments at 6:30 AM, help you get in and seen by a doctor and doing your labs and scans before work. This was a huge relief for me because I didn't have to provide my job with doctor notes. Each afternoon they called with results and next steps for my treatment. I was always taken care of by their team and at ease.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
I was lucky to have my costs covered under my insurance and the billing department never prevented me from being seen if I had a balance on my account.
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
I did not do an embryo transfer, I froze mine.
10
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Rush University
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
2
NPS
3
Age 39 - 40
3 IUI
1 IVF
Endometriosis
South Asian
Income $100K - $199K
Consultant
1st of 2 Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Wood Molo is optimistic. Which is good generally...except when it come to setting expectations with baby making. ...When you can get in to see Wood Molo, she does take the time to explain everything in a lot of detail. She doesn't rush you. ...Wood Molo would not transfer 2 embryos...I am 40 and she said it was too risky....Continue to ask her to be blunt and realistic with you. Overly optimistic information is not helpful....I had a lining issue the entire time I was with her and she was not able to explain the cause or treat it. She seems to be less experimental
During my first IUI, the nurse and resident [at Rush] both thought I was I was getting IVF. It didn't seem like they talked to each other. Not very compassionate...some were good, but the head nurse wasn't great at all. They did my IVF walkthrough (e.g., how to give yourself shots) right before my IVF cycle. However, they had me giving myself shots during my IUI procedures. It would've been helpful to get the walkthrough earlier. But I guess it wasn't their process...Lost appointment - I showed up one morning and I wasn't in the calendar. They were able to squeeze me in, but did cause me to be late into work.
How was your experience with Mary Wood Molo at Rush University?
Wood Molo is optimistic. Which is good generally...except when it come to setting expectations with baby making. In my first visit, she said she knew what the problem was...hormones...and some pills should fix it. "How many kids do you want"..."we will make you parents". Cut to 12 months later and 3 IUIs and an IVF cycle. In meetings with her, she gives a lot of information...too much. All kinds of details on where hormone levels need to be and options and impacts. It sounds good, but then you walk out trying to remember it all and realize that you really don't have much of an understanding at all. I had a lining issue the entire time I was with her and she was not able to explain the cause or treat it. She seems to be less experimental, but I can't say that for sure. I went to another doctor and had a much better egg count after the IVF meds. Definitely do your own research. You are your own advocate.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Continue to ask her to be blunt and realistic with you. Overly optimistic information is not helpful.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
When you can get in to see Wood Molo, she does take the time to explain everything in a lot of detail. She doesn't rush you. Her staff, on the other hand, is not so great. She bills it as a small practice, but you feel a bit like churning through a factory during the process.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
I used Follistim for one of my IUI cycles. For the IVF, we used Follistim, vaginal viagra, and some other meds. I'm sorry I don't remember. the results were 6 eggs retrieved and 2 that made it to day 5.
Describe your experience with the nursing staff at Rush University.
Horrible. During my first IUI, the nurse and resident both thought I was I was getting IVF. It didn't seem like they talked to each other. Not very compassionate...some were good, but the head nurse wasn't great at all. They did my IVF walkthrough (e.g., how to give yourself shots) right before my IVF cycle. However, they had me giving myself shots during my IUI procedures. It would've been helpful to get the walkthrough earlier. But I guess it wasn't their process...
Describe your experience with Rush University.
If you go early enough, there won't be too much of a wait. The billing is fine, no errors. Not too hard to get an appointment. It might take time to see Wood Molo. The office is in a hospital, so dingy looking, but seems clean, so no issues. When you call, it's hard to get a receptionist or nurse on the phone...usually have to leave a message.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Every ultrasound session cost me an office visit - $40. Insurance covered $10K of prescriptions, which she used all of it. Insurance also covered $10K of IVF costs, which she used about $5K.
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
Wood Molo would not transfer 2 embryos...I am 40 and she said it was too risky.
What specific things went wrong at Rush University?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Rush University.
Conflicting information - when a new nurse started, she gave me the wrong information (which freaked me out) and then the normal head nurse came in and told me the info that made sense Lost appointment - I showed up one morning and I wasn't in the calendar. They were able to squeeze me in, but did cause me to be late into work.
2
Doctor
Mary Wood Molo
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
3
Clinic
Rush University
Chicago
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
9
NPS
7
Age 36 - 37
11 Fertility Medications
Diminished Ovarian Reserve
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr. Wood Molo took a measured approach to my treatment, taking into consideration that I had limited insurance coverage. We started out with just letrozole and oral progesterone and timed intercourse, then added Ovidrel for several cycles before moving on to injectible FSH, which was not covered by my insurance. At this time, we are preparing to move on to IUI with injectibles. While in treatment, I have not yet had a single pregnancy.
I've had a couple instances [at Rush]- including once when I did not get a phone call with results and instructions - when no one communicated to me that I was supposed to start a particular drug on a specific day or at a specific time. The staff sometimes seems to assume that someone else explained something to you...The nursing staff are all pleasant and caring, but there's little continuity - it seems like I see a different nurse each time, and the person who calls in the afternoon with my results isn't always the same person I saw earlier in the morning. They always seem rushed and I'm less comfortable asking them questions than with the doctor.
How was your experience with Mary Wood Molo at Rush University?
Meeting with Dr. Wood Molo is a reassuring experience - she seems to genuinely care, will spend time to explain diagnoses and procedures and answer questions, and has a great, slightly off-kilter, sense of humor that put my husband and me at ease. During the regular course of treatment working with the nurses and clinic staff, I can feel a little disconnected from the doctor - and as a patient, I found that it is my responsibility to take the initiative to ask for a consult with her. Most importantly, though, I feel like she understands my specific condition, needs and concerns, including financial considerations.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Be proactive and schedule your consultations with the doctor when you feel you need them - ask questions and don't count on staff to walk you through every step of the process.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr. Wood Molo has a warm and empathetic manner and a great sense of humor - during consultations with her, I feel confident in her care and attention to my concerns. Outside of the consultations, working with the nurses can feel a little like an assembly line. Patients do not have a dedicated nurse, but after several months you get to know them all and they are generally caring and attentive but sometimes seem to not be aware details I've previously discussed with the doctor or other staff.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
Dr. Wood Molo took a measured approach to my treatment, taking into consideration that I had limited insurance coverage. We started out with just letrozole and oral progesterone and timed intercourse, then added Ovidrel for several cycles before moving on to injectible FSH, which was not covered by my insurance. At this time, we are preparing to move on to IUI with injectibles. While in treatment, I have not yet had a single pregnancy.
Describe your experience with the nursing staff at Rush University.
The nursing staff are all pleasant and caring, but there's little continuity - it seems like I see a different nurse each time, and the person who calls in the afternoon with my results isn't always the same person I saw earlier in the morning. They always seem rushed and I'm less comfortable asking them questions than with the doctor.
Describe your experience with Rush University.
For regular monitoring visits, they move you through pretty efficiently - you can get blood work, ultrasound, and a quick chat with a nurse in under 30 minutes. They are responsive to appointment requests and generally pleasant. But reaching anyone on the phone often involves a bit of phone tag - I wish there was a way to make appointments or communicate electronically. You definitely have to be your own advocate and be clear about what you need.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
I paid a co-pay for monitoring visits and Dr. visits but have not yet had any specific procedures that would incur additional costs.
What specific things went wrong at Rush University?
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Failed to convey critical information
Describe the specific things that went wrong at Rush University.
I've had a couple instances - including once when I did not get a phone call with results and instructions - when no one communicated to me that I was supposed to start a particular drug on a specific day or at a specific time. The staff sometimes seems to assume that someone else explained something to you.
9
Doctor
Mary Wood Molo
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
Rush University
Chicago
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2017, Successful
NPS
9
NPS
8
Age 36
1 IUI
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Successful
Be prepared for the unconventional. We did some tests that were antiquated and bizarre, but in exchange we got open-mindedness and creativity. ... Dr. Molo is a kooky genius-- she is who you should see if you are a difficult case that needs individualized care or if everybody else has given up on you. She showed more interest than any other doctor in how I was handling infertility treatment, and in exploring the root cause of my diagnosis.
This [Rush University] is a one-woman show, and the lack of infrastructure showed. It's just kind of old school and done on a shoestring-- lots of phone and paper, no portal or email. I don't know how that would translate to things where being up-to-date and high-tech matters, like the embryology lab. ... Monitoring as I experienced it was wild-- they cycle people in for ultrasounds, then have them wait while a rotating cast of nurses grabs your file and gives you a debrief.
How was your experience with Mary Wood Molo at Rush University?
Dr. Molo is a kooky genius-- she is who you should see if you are a difficult case that needs individualized care or if everybody else has given up on you. She showed more interest than any other doctor in how I was handling infertility treatment, and in exploring the root cause of my diagnosis. When every other doctor wanted, at best, to keep trying things that weren't working, she took the time to assess each cycle and try to make the most of what ovarian function I had left.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Be prepared for the unconventional. We did some tests that were antiquated and bizarre, but in exchange we got open-mindedness and creativity.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr. Molo made it clear in our consult that she was committed and creative. Because it is a one-doctor operation and the nurses churn through charts very quickly during monitoring, treatment can make you feel like a number.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
I came to Dr. Molo having "flunked out" of three IVF stim cycles having never made an embryo. Other doctors were suggesting donor eggs (which is not a bad suggestion, and is what evidence would indicate would be the most promising route to a baby-- I just wasn't ready), but she presented a range of potential options. Instead of focusing on my CD3 hormone levels, she focused on what my body was doing in any given cycle. It was a lot of monitoring, with no clear treatment path. After an anovulatory cycle, she put me on birth control for two weeks, then, when it looked like I was going to ovulate, we did an unmedicated, untriggered IUI. For someone with my diagnosis and treatment history to get pregnant on an unmedicated IUI is wild, insane luck-- but it is luck that was able to happen because Dr. Molo was patient and paying attention.
Describe your experience with the nursing staff at Rush University.
Monitoring as I experienced it was wild-- they cycle people in for ultrasounds, then have them wait while a rotating cast of nurses grabs your file and gives you a debrief. It could feel random and impersonal, though all the nurses are kind and knowledgeable. They don't use a portal, and it can be hard to reach them via phone.
Describe your experience with Rush University.
This is a one-woman show, and the lack of infrastructure showed. It's just kind of old school and done on a shoestring-- lots of phone and paper, no portal or email. I don't know how that would translate to things where being up-to-date and high-tech matters, like the embryology lab.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
My costs were minimal due to insurance coverage and having hit my out of pocket max.
9
Doctor
Mary Wood Molo
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Rush University
Chicago
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
2017, Unsuccessful
NPS
10
NPS
10
Age 35
2 IVF
PCOS
Tubal Blockage
Black or African-American
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Mary wood molo is very professional and and excellent at her job and her goal is to help us to achieve our goals to get pregnant and to stay pregnant she is compassionate and very great communication skills very patient and timely... I remember when I had my egg retrieval she called the next day to see how I was doing !!! Now that a doctor who loves what she does and very cares for her patients!! So many woman have gotten their desired results
They [Rush U] are very professional and precise they have so many strength the staff is caring and very passionate about you achieving your goals and dreams of becoming pregnant they also are patient and take time to explain to you how to take your medication and injections correctly they are also vey timing they get you in and out but they get the job done when every you need to speak with doctor wood molo it is very convenient to get in contact with especially after business hours
How was your experience with Mary Wood Molo at Rush University?
Mary wood molo is very professional and and excellent at her job and her goal is to help us to achieve our goals to get pregnant and to stay pregnant she is compassionate and very great communication skills very patient and timely I'm so grateful that God has placed her in our lives to help us conceive and expand our family she is encouraging and great at what she does having her as a doctor help me to embrace this journey with more faith and grace . I like that when you need to ask questions or concerns it very easy to get in contact with her !she is truly a God sent ! Dealing with fertility issues can be very challenging and difficult at times ! But there is always a light at the end of the tunnel and when we get our desired results it shall be so rewarding!! She is excellent and precise decided and approachable there nothing that you can't ask her ! I remember when I had my egg retrieval she called the next day to see how I was doing !!! Now that a doctor who loves what she does and very cares for her patients!! So many woman have gotten their desired results
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Doctor Mary is professional and amazing at what she does
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Doctor Mary wood Molo is such amazing doctor she so professional and love her patients and her job
Describe your experience with the nursing staff at Rush University.
The nurses are amazing , professional and kind ,
Describe your experience with Rush University.
They are very professional and precise they have so many strength the staff is caring and very passionate about you achieving your goals and dreams of becoming pregnant they also are patient and take time to explain to you how to take your medication and injections correctly they are also vey timing they get you in and out but they get the job done when every you need to speak with doctor wood molo it is very convenient to get in contact with especially after business hours
Describe your experience with your monitoring appointments at Rush University.
All went well and was very professional
10
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Rush University
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
2
NPS
0
Age 36
5 IUI
Endometriosis
Income $50K - $99K
1st of 2 Docs
1 IUI With Other Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I never saw Dr. Molo except at consultations. She would doodle on paper our options and vaguely explain everything but never seemed to really address my unique medical needs and give us a definite plan of what was going to happen next. I left in a blur of emotional confusion as to what our options were... I felt some compassion from her during our consultations. I did not like that multiple residents would be in the room. However I did not feel like treatment decisions, strategy, finances were explained well enough in our consultations for us to make informed/educated choices
Be warned that the clinic is not in control of the hours Rush Hospital is. The day of IUI is very stressful b/c of having to coordinate with the Andrology lab....Their billing department is sourced out of office which can cause issues. "Old School" practice that has not moved ahead with patient oriented technology ie there is no online communication , no emailing nurses, no lab results loaded online...The head nurse has no empathy is always in a rush and has a very poor sense of humor.
How was your experience with Mary Wood Molo at Rush University?
Timely. Listened well. I felt some compassion from her during our consultations. I did not like that multiple residents would be in the room. However I did not feel like treatment decisions, strategy, finances were explained well enough in our consultations for us to make informed/educated choices and know what that meant ahead. I am now confused as to why we did IUI cycles without any clomid/letrazole as this seemed to be a waste of our money and time.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Have detailed questions ready to go and ask her to explain in more detail about what she is recommending.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
I never saw Dr. Molo except at consultations. She would doodle on paper our options and vaguely explain everything but never seemed to really address my unique medical needs and give us a definite plan of what was going to happen next. I left in a blur of emotional confusion as to what our options were.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
First 3 months I was put on Cabergoline to adjust Prolactin and DHEA levels and tried at home. We then did 2 natural IUIs, 2 with letrazole, and 1 with injectibles all with BCN. I really do not understand the rationale for this conservative approach with my diagnosis of endometriosis. I wish we had had a financial adviser to help us strategize better but this clinic was very present-minded and would only talk about the future after a cycle was done but it took at least 3-4 weeks to get an appointment with Molo.
Describe your experience with the nursing staff at Rush University.
The head nurse has no empathy is always in a rush and has a very poor sense of humor. She would use terms like "romance" for intercourse etc. For the first IUI I felt it was important that my husband be there and she kinda made fun of the fact that I wanted him there to be part of that moment. I believe she knew her stuff and how to manage the nursing team but was terrible with patients. I did not feel that I could ask questions and when I did I felt like I was asking for favors. Rush has strange hospital hours during holidays and the clinic was closed for 4 days over Thanksgiving. I was in the middle of an IUI cycle and I ovulated despite being on Ganirelix to delay ovulation and therefore my IUI was cancelled. I received no sympathy from the nurse just an oh well and You had "romance" over the weekend didn't you ? Well No we were at my parents house and saving up my Husband's sperm for the IUI! ( i forgot the recommended time frame on this I believe it was 48 hours?) The other nurses were hit or miss I sometimes felt they were not aware of my case or what they were doing. Communication was very difficult b/c of the hours of the clinic. I would often get a call after they closed and if I didn't get to the phone there was no way to get a hold of a nurse that day/night to ask questions. I would have to leave a message and wait until the next afternoon for a call back due to their clinic schedule.
Describe your experience with Rush University.
Be warned that the clinic is not in control of the hours Rush Hospital is. The day of IUI is very stressful b/c of having to coordinate with the Andrology lab. At 3pm you get the call that you are good to go next day but the Andrology lab closed at 3pm. So they will call you the next morning at 6am to get you scheduled waking you up but then your appointment is not until 9pm. You then go to the Andrology lab to drop off sample wait an hour then pick it up and take it to the clinic. The receptionist at the Andrology lab is HORRIBLE at her job. This added a lot of stress to a day when you want to be stress free. My insurance did not use Quest for bloodwork so I was sent to the hospital's blood lab it is a DMV style lab which took quite a bit of time and was very expensive for blood. I think if I had done some research on my own I would have been better off using quest and getting blood done in lab. Their billing department is sourced out of office which can cause issues. "Old School" practice that has not moved ahead with patient oriented technology ie there is no online communication , no emailing nurses, no lab results loaded online.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
We had a high deductible plan insurance and had to pay upfront at every appointment approximately $250-$350 for u/s appointment and the 5 minute office visit with a nurse. They would then process this through insurance. We NEVER received any billing statements from them. They had been over-charging us as they did not know the contracted insurance rate they were allowed to charge us and charged the same to everyone and we suddenly received a large check in the mail with no explanation and no statement. I had to request this. The woman I spoke with about this issue did not understand why as a patient this type of billing was unprofessional and unethical and just shrugged her shoulders at me. Rush 's hospital billing department is VERY AGGRESSIVE and RUDE so be prepare to deal with that if you need blood work from their labs.
What specific things went wrong at Rush University?
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Rush University.
This was over a year ago and I do not recall specifics. However, I recall feeling anxious about receiving the call back from clinic or that I would not receive it that day or in time. I was constantly having to adjust my schedule to their office hours and call hours - there was no flexibility. The way the clinic was run and how the nurse relayed information to me raised my anxiety instead of relieving it. When I requested to do injectible cycle I really did not understand what I was asking for and no one explained it to me in any detail it was very vague and I did not know enough to know what questions I needed to ask. When starting out at the clinic no one sat done with me and gave me an overview of what an IUI cycle was, the scans involved, and schedule etc. This was true as we moved from natural, to letrazole, to injectibles it was a just do it and ask questions later about why if you can get them to slow down and take the time to explain it to you.
2
Doctor
Mary Wood Molo
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
1 of 5
0
Clinic
Rush University
Chicago
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
8
NPS
8
Age 40
3 IUI
Immunological
Ashkenazi Jewish
Income $50K - $99K
2nd of 3 Docs
4 IVF With Other Docs
Donor Eggs With Other Docs
Neutral
Neutral
Unsuccessful
Dr. Wood Molo also is very personable..Dr Wood Molo uses a very logical approach, starts with mild stimulation and adjusts with every cycle....When I went to Dr. Wood Molo I was feeling convinced that my body was very broken. She made us take a few steps backward (from IVF and donor eggs, which we'd already done with another dr--unsuccessfully) to see what my body was capable of doing on its own. She reassured me that my body was doing exactly what it was supposed to and boosted my self-esteem, which I needed.
I felt like the nurses and administrative staff [at Rush] remembered me from visit to visit, which is a good feeling when you have to be there so often....There were about 6 nurses with one lead nurse who might as well be a fertility doctor at this point. She is super knowledgeable and inspires a lot of confidence...The clinic feels a bit dingy and could definitely use an upgrade. But all their equipment seems up to date. Also, the andrology lab is really subpar. It is uncomfortable, dark, and the men are required to use a bathroom to produce their sample.
How was your experience with Mary Wood Molo at Rush University?
When I went to Dr. Wood Molo I was feeling convinced that my body was very broken. She made us take a few steps backward (from IVF and donor eggs, which we'd already done with another dr--unsuccessfully) to see what my body was capable of doing on its own. She reassured me that my body was doing exactly what it was supposed to and boosted my self-esteem, which I needed. I did not conceive with her, but she did show me that all was okay with me. I was just very unlucky. I felt confident that she was working hard to get to the bottom of the issue, but my husband and I were out of money and emotional resources to go any further. I believe that if I'd started this process with Dr. Wood Molo, I would have conceived and had a baby.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Do not expect to see her very often unless you make an appointment to see her. And be prepared to pay a copay with every single visit, even if it's just a monitoring appointment. Your bill after the fact will be lower, but the constant copays hurt a bit.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
I felt like the nurses and administrative staff remembered me from visit to visit, which is a good feeling when you have to be there so often. Dr. Wood Molo also is very personable and even if she doesn't necessarily remember every detail about your case, she has a way of making you feel like she does, which may just come from many years of experience in this field and from having gone through fertility treatment herself in order to conceive.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
Dr Wood Molo uses a very logical approach, starts with mild stimulation and adjusts with every cycle. I told her I hadn't done well on clomid in the past and she used femara with me instead. And made sure with every adjustment (adding injectables later on) that I was okay with the change. She is very thorough and seems to take a lot of care in organizing her patient's unique protocol based on results of the previous one. She does not try the same thing over and over again (which my previous dr did).
Describe your experience with the nursing staff at Rush University.
There were about 6 nurses with one lead nurse who might as well be a fertility doctor at this point. She is super knowledgeable and inspires a lot of confidence. The nurses do all the basic procedures (not the doctor) and they are all very capable and pleasant.
Describe your experience with Rush University.
The clinic feels a bit dingy and could definitely use an upgrade. But all their equipment seems up to date. Also, the andrology lab is really subpar. It is uncomfortable, dark, and the men are required to use a bathroom to produce their sample.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
I had a $50 copay with every single visit UNLESS I was only getting a pregnancy blood test. The rest of the billing was as expected.
What specific things went wrong at Rush University?
  • Failed to call with results
8
Doctor
Mary Wood Molo
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
8
Clinic
Rush University
Chicago
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Unsuccessful
NPS
8
NPS
8
Age 39 - 41
2 IVF
2 Embryo Freezing
Donor Eggs
Unexplained
European
Income $200K - $499K
Sales Representative
1st of 2 Docs
Egg Freezing With Other Docs
Neutral
Neutral
Unsuccessful
Mary Wood Molo is very kind, she is an excellent communicator and explains everything in a way that is easy to understand. I work in healthcare, but sometimes get overwhelmed talking about options.
Rush is fine, it is not fancy or swanky but I believe the care is very good and most of all I am treated as a human being...A couple of times prescriptions were not called in,
How was your experience with Mary Wood Molo at Rush University?
Mary Wood Molo is very kind, she is an excellent communicator and explains everything in a way that is easy to understand. I work in healthcare, but sometimes get overwhelmed talking about options.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Take control of your own path, they see a lot of patients and you need to make sure you are asking all of the right questions and understand your path to care very step of the way.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr. Wood Molo and Renee have a human approach and are very sympathetic and kind. I stay at this practice because I genuinely feel they want me to have a successful pregnancy.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
Stemmed for 14-15 days, 450 IU Follistim, 250 menopur, clomid, progesterone in oil, three day transfer.
Describe your experience with your nurse at Rush University. (Assigned nurse: Renee)
For the first two IVF cycles, I saw whatever nurse was available-which was sometimes confusing on who to call with questions. Once I became a donor egg patient, I worked only with Renee-making communication much clearer.
Describe your experience with Rush University.
Rush is fine, it is not fancy or swanky but I believe the care is very good and most of all I am treated as a human being. The hospital blood lab has the nicest people you will ever meet and some of them have gone through fertility and are quite empathetic. I am overall pleased with RUSH.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
My insurance did not cover monitoring/ tests for my donor eggs. Otherwise insurance covered most once the deductible was met.
What specific things went wrong at Rush University?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to send your chart to another clinic
  • Lost results
Describe the specific things that went wrong at Rush University.
A couple of times prescriptions were not called in, I had a conflict between Mary Wood Molo and my Reproductive Immunologist regarding proceeding with my transfer which stressed me out the day before, not what I needed going into the procedure and communication between my Reproductive Immunologist and sharing test results was not always done-ultimately I ended up doing this myself. I would get the results from Renee and send them to my RI office.
8
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
8
Clinic
Rush University
Chicago
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unknown Success
NPS
9
NPS
8
Age 37 - 38
3 IUI
4 Egg Freezing
4 Embryo Freezing
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
She takes the time to go over your questions and spends time going over the protocols. She is both blunt and thoughtful. She is however hard to get time with. Her schedule fills up quickly so most of your communication is done with the nurses etc.
When talking about this clinic I refer to it as a boutique clinic rather than in comparison to a large department store... It was very hard to ever reach a nurse and even harder to get them to call you back. There were moments when I felt like it was an emergency and getting them on the phone was next to impossible.
How was your experience with Mary Wood Molo at Rush University?
Mary has a wonderful way of explaining things to her patients. She takes the time to go over your questions and spends time going over the protocols. She is both blunt and thoughtful. She is however hard to get time with. Her schedule fills up quickly so most of your communication is done with the nurses etc. With that said, she has been available to me in times of crisis and responds very quickly to text messages. I feel like she has been a very curious doctor who only cares about trying her hardest and doing whatever it is she needs to do to get your preg. I am not an easy case and I felt like she has treated me as such and not just put me on the typical protocols.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
I don't have much advice in regards to Mary, rather I have a lot to say about the clinic itself, reaching the nurses, wait times etc. I think the one difficult thing with Mary is actually getting to see and talk to her, without feeling like a burden. It is your responsibility as the patient to make it clear that you want to talk to her - with that said, if you speak up she will most def make the time for you - day or night.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
For the most I felt loved and cared for. I had been to other clinics - the factory like ones in the area and felt like a number on visit one. Mary and her team are much smaller and have smaller patient base. There are def times when I am not 100% sure they are giving me the right information but I tend to be proven wrong. I think that there is a possibility that since I have been going to that office for over a year they know me well at this point. When talking about this clinic I refer to it as a boutique clinic rather than in comparison to a large department store.
Describe your experience with your nurse at Rush University. (Assigned nurse: Renee Balos)
I think over time we developed a good "working" relationship but I will say that the care went up and down throughout my time. There were some months that I was OK with their responsiveness but overall I would say it was very hard to reach a nurse.
What specific things went wrong at Rush University?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Rush University.
I think the clinic needs a good new office manager to take care of calls and appointments. Then I think the nursing line needs to be staffed up and better managements. It was very hard to ever reach a nurse and even harder to get them to call you back. There were moments when I felt like it was an emergency and getting them on the phone was next to impossible. It has led to many hours of anxiety and panic.
9
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Rush University
Chicago
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
2007 - 2010, Successful
NPS
10
NPS
10
Age 34 - 37
1 IUI
Uterine Fibroids
Ashkenazi Jewish
Income $200K - $499K
3rd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
After suffering a miscarriage, we changed to Dr. molo's practice from FCI. Within weeks, she scheduled outpatient surgery to remove growth on the uterine walls. She also encouraged me to visit her personal acupuncturist who treated me three times a week and prescribed herbal supplements. Dr. Molo was in complete support of alternative therapy. We went through 3-4 cycles of injectibles, but only on the last round did we feel that the eggs were of good size.
Small! I never saw more than one other patient in the waiting room [at Rush] at a time. Such a difference from seeing 20-30 women waiting for blood work at my prior clinic. The office is not fancy. Rush is a teaching hospital, so I did get a round of brand new medical interns come into an ultrasound appointment. I took some pleasure when the attending Doctor couldn't insert the want, and I grabbed it from him and explained that as a patient, I appreciated that the nurses allowed me to insert the wand on my own rather than him poking at my privates awkwardly.
How was your experience with Mary Wood Molo at Rush University?
She makes eye contact and smiles and jokes about the horrid process that is infertility. Her practice is small and she cares for her patients even if it was not the fanciest office around.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Be ready to talk to her and ask questions. She answers them!
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
She was amazing during our very first visit. She asked for results of a test that my second Doctor never looked at and immediately saw that I had a growth of some sort on my uterine wall that needed to be scraped and removed. She shared that she had four children of her own brough infertility treatment and upon request, shared the name of her acupuncturist that she credits (as do I) with a huge part of her success. She made eye contact, listened, and had a clear plan of action from the start. I loved her, even if I only met her two or three times.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
After suffering a miscarriage, we changed to Dr. molo's practice from FCI. Within weeks, she scheduled outpatient surgery to remove growth on the uterine walls. She also encouraged me to visit her personal acupuncturist who treated me three times a week and prescribed herbal supplements. Dr. Molo was in complete support of alternative therapy. We went through 3-4 cycles of injectibles, but only on the last round did we feel that the eggs were of good size. I became pregnant on that IUI round and continued to visit for weekly ultrasounds through my first trimester. Healthy baby girl is almost 8 years old now!
Describe your experience with your nurse at Rush University.
The nursing staff was small and not overworked. They took care when I explained how scared I was of self-injections and asked if I wanted to come in every day because they would do it for me (and were shocked that my prior clinic sent me home with a DVD to teach myself how to administer injections). They joked with me when I would mention how scared I was of blood draws even after going through 18 months of infertility treatment. Hey made me feel relaxed and helped me laugh through the awkwardness of IUI. They treated me like a human allowing me to insert the ultrasound wand on my own.
Describe your experience with Rush University.
Small! I never saw more than one other patient in the waiting room at a time. Such a difference from seeing 20-30 women waiting for blood work at my prior clinic. The office is not fancy. Rush is a teaching hospital, so I did get a round of brand new medical interns come into an ultrasound appointment. I took some pleasure when the attending Doctor couldn't insert the want, and I grabbed it from him and explained that as a patient, I appreciated that the nurses allowed me to insert the wand on my own rather than him poking at my privates awkwardly.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Luckily, insurance covered almost everything.
10
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Rush University
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
7
NPS
7
Age 31
1 IUI
Male Factor
European
Income $50K - $99K
Nurse or HC Services
2nd of 3 Docs
1 Fertility Medications With Other Docs
Neutral
Neutral
Unsuccessful
My husbands counts went up drastically so he suggested IUI and said we were good candidates but was torn when I took yet another negative test. However the monitoring was very organized there just wished [Dr.] binor did the IUI and not a nurse [Rush U] ... He was very personal and took the time to draw out things for us to understand. However if we didn’t follow up we didn’t hear from them. Overall good experiences though
Strengths [of Rush University] were compassion and being able to get in right away. Weaknesses would be the nurse performing the procedures and not the actual doctor. I can tell they are a busy facility but still overall good experience ... I recently started seeing another physician and they needed my medical records so it took a few faxes and a phone call to get all of my records sent over
How was your experience with Zvi Binor at Rush University?
Overall he did drawings so things were easy to understand and he made it very clear that he does not care about money and he wanted to try cheaper options first before jumping to ivf . He seemed very compassionate but I know he’s also very busy
What's one piece of advice would you give a prospective patient of Zvi Binor at Rush University?
Same as with all the others. Have your questions ready to ask and be prepared to hear anything
During treatment, were you treated like a number or a human with Zvi Binor at Rush University?
He was very personal and took the time to draw out things for us to understand. However if we didn’t follow up we didn’t hear from them. Overall good experiences though
Describe the protocols Zvi Binor used in your cycles at Rush University and their degree of success.
My husbands counts went up drastically so he suggested IUI and said we were good candidates but was torn when I took yet another negative test. However the monitoring was very organized there just wished binor did the IUI and not a nurse
Describe your experience with the nursing staff at Rush University.
Nursing staff was amazing. A lot of them have undergone the same processes and treatments so you can tell they genuinely want the best outcome for you as a patient
Describe your experience with Rush University.
Strengths were compassion and being able to get in right away. Weaknesses would be the nurse performing the procedures and not the actual doctor. I can tell they are a busy facility but still overall good experience
Describe the costs associated with your care under Zvi Binor at Rush University.
Binor was reasonable with costs. He wanted the best outcome at the lowest price
What specific things went wrong at Rush University?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Rush University.
I recently started seeing another physician and they needed my medical records so it took a few faxes and a phone call to get all of my records sent over
7
Doctor
Zvi Binor
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Rush University
Chicago
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
8
NPS
7
Age 38 - 39
4 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $50K - $99K
Professor
Only Doc Seen
Neutral
Neutral
Unsuccessful
You won’t see her much but when you do she will make you feel like you’re in good hands. ... Molo herself explains everything in detail and uses paper to draw out cycles and all procedures. ... She’s [Dr. Wood Molo] a great person and doctor though I wish I had better financial guidance to use my benefit coverage better. Once it was used up, I was set up well to go someplace else by her staff [Rush University] and I haven’t heard a peep since. ...
Most nurses are good and office staff returns calls- they never answer the phone. Be proactive and conserve your money/benefit. Nurses may say it’s your choice for a given plan of action (like continuing with IVF and meds) but be careful. ... Rush is a more expensive location in Chicago for infertility treatment. Self pay costs are high. ... Most of her staff is warm and caring and with one specific nurse I always felt I was in good hands. though one nurse was pretty harsh
How was your experience with Mary Wood Molo at Rush University?
She’s a great person and doctor though I wish I had better financial guidance to use my benefit coverage better. Once it was used up, I was set up well to go someplace else by her staff and I haven’t heard a peep since. Feeling I’m on my own again.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
You won’t see her much but when you do she will make you feel like you’re in good hands.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Most of her staff is warm and caring and with one specific nurse I always felt I was in good hands. though one nurse was pretty harsh
Describe your experience with the nursing staff at Rush University.
Of the theee main nurses on staff, one was amazing. She always went to bat for me and explained everything well but also watched my insurance money. When she went on maternity leave, the other two nurses made me worry. One was an airhead and the other was tough- she seemingly accused me of botching my meds as a reason my IUI failed... I nearly left there crying.
Describe your experience with Rush University.
Staff is great and doctors is great. Molo herself explains everything in detail and uses paper to draw out cycles and all procedures. Most nurses are good and office staff returns calls- they never answer the phone. Be proactive and conserve your money/benefit. Nurses may say it’s your choice for a given plan of action (like continuing with IVF and meds) but be careful. It’s your wallet that dictates your care. The drugs are expensive and sometimes there’s no going back for another round. So ask questions and do your research.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Rush is a more expensive location in Chicago for infertility treatment. Self pay costs are high.
8
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Rush University
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2013 - 2016, Successful
NPS
10
NPS
10
Age 41 - 44
3 IUI
2 IVF
Unexplained
European
Income $200K - $499K
Business Executive
2nd of 2 Docs
2 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
The doctor [Dr. Mary Wood Molo] dumbed things down, in a good way, for me. Science isn't my thing, so she'd explain things in such a way that I could understand. She'd include drawings, too, to help me understand...she had me pursue seeing a specialist in reproductive immunology. With that information and results, dr.wood-Molo decided that we should backtrack and try iui (which my previous reproductive dr completely bypassed). With the right combination of medication, vitamins and fertility drugs, I am currently pregnant and have two young daughters- all thanks to Dr. Wood-Molo.
you don't feel like just a number [at Rush University]... she [Dr. Mary Wood Molo] had me pursue seeing a specialist in reproductive immunology. With that information and results, dr.wood-Molo decided that we should backtrack and try iui (which my previous reproductive dr completely bypassed). With the right combination of medication, vitamins and fertility drugs..All of the nurses are great and friendly!
How was your experience with Mary Wood Molo at Rush University?
The doctor dumbed things down, in a good way, for me. Science isn't my thing, so she'd explain things in such a way that I could understand. She'd include drawings, too, to help me understand.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Dr wood-Molo had more faith in me than I did myself: that's the kind of doctor I would think people would want.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr. wood-Molo is very personable, as is her staff, so just by the nature of their friendliness one feels welcome and comfortable- not like a fertility sorority cattle call, like the previous group I went.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
Dr wood-Molo followed the lead of my previous fertility doctor in going straight to ivf. After that was unsuccessful, she had me pursue seeing a specialist in reproductive immunology. With that information and results, dr.wood-Molo decided that we should backtrack and try iui (which my previous reproductive dr completely bypassed). With the right combination of medication, vitamins and fertility drugs, I am currently pregnant and have two young daughters- all thanks to Dr. Wood-Molo.
Describe your experience with the nursing staff at Rush University.
All of the nurses are great and friendly!
Describe your experience with Rush University.
A very familial office where you don't feel like just a number.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Unsure, sorry.
10
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Rush University
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
NPS
8
NPS
8
Age 30
2 IUI
1 IVF
PCOS
European
Income $200K - $499K
Nurse or HC Services
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
I love Dr Wood Molo, she is brilliant and kind and funny- lifts my spirits every time I see her. The nursing staff are all kind and helpful- but seem to have so many patients that at times there were mix ups. It is difficult dealing so much with nurses and communicating through them to get to the doctor...Be your own best advocate- write down everything, don't be afraid to point out discrepancies...
At times, I felt like a number in dealing with different nurses [at Rush], who would provide me with conflicting information at times. That being said, the staff are wonderful- they just have a lot on their plates. Dr Wood Molo is incredible with patients...Nurses were very kind, great when I was in the office, but communication was difficult at times...
How was your experience with Mary Wood Molo at Rush University?
I love Dr Wood Molo, she is brilliant and kind and funny- lifts my spirits every time I see her. The nursing staff are all kind and helpful- but seem to have so many patients that at times there were mix ups. It is difficult dealing so much with nurses and communicating through them to get to the doctor.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Be your own best advocate- write down everything, don't be afraid to point out discrepancies.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr Wood Molo is amazing. At times, I felt like a number in dealing with different nurses, who would provide me with conflicting information at times. That being said, the staff are wonderful- they just have a lot on their plates. Dr Wood Molo is incredible with patients.
Describe your experience with the nursing staff at Rush University.
Nurses were very kind, great when I was in the office, but communication was difficult at times.
What specific things went wrong at Rush University?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
8
Doctor
Mary Wood Molo
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Rush University
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017, Unknown Success
NPS
8
NPS
8
Age 45
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $50K - $99K
Teacher
2nd of 2 Docs
1 Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
She [Dr. Mary Wood Molo] was very easy I believe that she gave me information directly and didn't suger coat or lead me on. Dr. Molo offered to help with picking donor sperm and any assistance. I think Mary is friendly, funny and does her best to make the patient comfortable and at ease and not pushy with and treatments...Great hours, hard to get someone to answer the phone...Prompt with phone calls with each bloodwork resuts
She [Dr. Mary Wood Molo] was very easy I believe that she gave me information directly and didn't suger coat or lead me on. Dr. Molo offered to help with picking donor sperm and any assistance. I think Mary is friendly, funny and does her best to make the patient comfortable and at ease and not pushy with and treatments...Great hours, hard to get someone to answer the phone...Prompt with phone calls with each bloodwork resuts
How was your experience with Mary Wood Molo at Rush University?
She was very easy I believe that she gave me information directly and didn't suger coat or lead me on. Dr. Molo offered to help with picking donor sperm and any assistance. I think Mary is friendly, funny and does her best to make the patient comfortable and at ease and not pushy with and treatments.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Know what form of treatment you want and follow through
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
I received return phone calls after each lab to give results.
Describe your experience with the nursing staff at Rush University.
Prompt with phone calls with each bloodwork resuts
Describe your experience with Rush University.
Great hours, hard to get someone to answer the phone
8
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
Rush University
Chicago
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2013 - 2016, Successful
NPS
10
NPS
9
Age 39 - 42
2 IVF
Donor Eggs
Diminished Ovarian Reserve
Unexplained
European
Income $200K - $499K
Sales Representative
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Mary Wood Molo is wonderful. She does not allow setbacks to get in the way and she did not stop treating me when I felt there was no hope. I am currently pregnant and she never gave up and was always sympathetic and caring...the staff and Dr. MWW are wonderful. They care about you as a patient and are sensitive to your needs...
Sometimes it is very busy [at Rush] but they run relatively on time...Insurance covered monitoring and transfer, did not cover drugs or egg donor...The entire nursing staff is fantastic and communicates well...Best practice if you want to be treated as a human being and have a doctor who will course correct for you based on your wishes, not their practice reporting numbers...
How was your experience with Mary Wood Molo at Rush University?
Mary Wood Molo is wonderful. She does not allow setbacks to get in the way and she did not stop treating me when I felt there was no hope. I am currently pregnant and she never gave up and was always sympathetic and caring.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Best practice if you want to be treated as a human being and have a doctor who will course correct for you based on your wishes, not their practice reporting numbers.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
the staff and Dr. MWW are wonderful. They care about you as a patient and are sensitive to your needs.
Describe your experience with your nurse at Rush University. (Assigned nurse: Renee)
The entire nursing staff is fantastic and communicates well .
Describe your experience with Rush University.
Sometimes it is very busy but they run relatively on time.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Insurance covered monitoring and transfer, did not cover drugs or egg donor
10
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Rush University
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
0
NPS
0
Age 29
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I didn’t realize after an initial consultation that I would never see or talk to Dr Wood Molo again, despite paying copays for specialty provider visits for every single test I had performed. I also didn't know there was no way at all to contact Dr Wood Molo; no MyChart, no phone numbers, nothing. All communication is only through the receptionist, who relays to nurses, and these interactions were terrible...I never had my questions answered. It would have been great to have Dr Wood Molo reach out even ONCE to questions...Never once heard about any treatment options or next steps. Just kept coming in for more and more tests and more bills...
I had to actually ask the nurse [at Rush University] what that test was, why it was being performed, when it was even drawn, and what it meant, and she struggled to answer any of these questions...Weeks and weeks of testing and nurses forgetting to call with results. Never once heard about any treatment options or next steps. Just kept coming in for more and more tests and more bills...The nurses are the worst part of this office. I actually liked Dr Wood Molo the one time I met her, but then never heard from her or saw her again. The nurses are the most condescending rude clinicians I have ever worked with...and I work in healthcare. They will see you less than 2 minutes every visit and basically just say "ok well I will tell you what the doctor says later". They are unable to answer any questions. I had to call to follow up several results on my own. The nurses have forgotten about tests I had or lost ultrasounds until I reminded them they were already performed.
How was your experience with Mary Wood Molo at Rush University?
I wish I could give a review for Dr Wood Molo, but I saw her once, and never again. There is no way to contact her at all, and you have to rely on nurses who will write down your questions, supposedly ask the doctor your questions, and then call you back. I never had my questions answered. It would have been great to have Dr Wood Molo reach out even ONCE to questions.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Honestly, choose anyone else. I recommend Northwestern, which was a much better experience. Prepare to be a checkbook and nothing else to this office.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
I didn’t realize after an initial consultation that I would never see or talk to Dr Wood Molo again, despite paying copays for specialty provider visits for every single test I had performed. I also didn't know there was no way at all to contact Dr Wood Molo; no MyChart, no phone numbers, nothing. All communication is only through the receptionist, who relays to nurses, and these interactions were terrible. As a former nurse, I have a lot of respect for nurses, however Dr Wood Molo’s staff are rude, condescending, and unable to answer even basic questions about the work up that you have done. You will go in for labs and/or ultrasound, the nurse will call in the afternoon to tell you results, with no explanation at all. Each of my visits, I was told to come in with no idea about what tests or ultrasounds were even being performed. It was a lovely surprise every time I walked into the office to see what tests they were doing, with no explanation to why these tests were being performed. Of the (many) tests performed, I had ONE abnormal result. I was called and told “oh your level was abnormal”. I had to actually ask the nurse what that test was, why it was being performed, when it was even drawn, and what it meant, and she struggled to answer any of these questions.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
I wish I had one! Weeks and weeks of testing and nurses forgetting to call with results. Never once heard about any treatment options or next steps. Just kept coming in for more and more tests and more bills...
Describe your experience with the nursing staff at Rush University.
The nurses are the worst part of this office. I actually liked Dr Wood Molo the one time I met her, but then never heard from her or saw her again. The nurses are the most condescending rude clinicians I have ever worked with...and I work in healthcare. They will see you less than 2 minutes every visit and basically just say "ok well I will tell you what the doctor says later". They are unable to answer any questions. I had to call to follow up several results on my own. The nurses have forgotten about tests I had or lost ultrasounds until I reminded them they were already performed.
Describe your experience with Rush University.
The worst clinic I have ever worked with. They are not affiliated with Rush at all, and are a small, poorly managed clinic. They are disorganized, you will wait on hold for a long time every time you call, and it is impossible to reach anyone.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Be prepared for ridiculous billing practices. A simple ultrasound visit requires copays for a specialty provider visit, despite never seeing a provider. This felt like borderline fraud; having ultrasounds and lab work done anywhere else does not require a provider copay. The final straw was a prenatal genetic screen, which the office told me would cost one fee, however I was later charged double (which was several HUNDRED dollars more). When I asked CRC why this test was so expensive, I was told “oh, I guess they changed their rates, sorry, that's not really our problem”. I actually asked Dr Wood Molo’s office for a CPT billing code in advance to check the price for this test, and was told “oh, we don’t do that, it takes too long”.
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
N/A
What specific things went wrong at Rush University?
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Rush University.
Be prepared to never see or hear from a doctor, have no idea what tests are ever being performed, have no explanation of what abnormal results mean, spend hours looking up tests yourself, deal with rude staff, and pay ridiculous bills. They quote you wrong prices on tests and when you are billed HUNDREDS of dollars more than quoted, the clinic will tell you "oops sorry, guess we had the wrong price!" and say they can't do anything about the bill, since they aren't affiliated with the lab they sent it to.
0
Doctor
Mary Wood Molo
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Rush University
Chicago
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
10
NPS
8
Age 30
European
Income $50K - $99K
Only Doc Seen
Egg Freezing With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
For the first time in my 15 years of having a genetic diagnosis, someone explained my situation to me with a big picture overview. She [Dr. Mary Wood Molo] did not get caught up in details, and did not allow me to run away with fear. She made it clear that we will become parents, and was incredibly helpful at helping us navigate through this journey...She got to know us right away, she made it personal and talked to us like we were good old friends. She related with us on a heartfelt level, and made it understood that in one way or another we would be parents.
She [the nurse at Rush University] was wonderful, and helped us really understand this process...There were so many different costs, they clearly listed them all out for us...The Clinic was actually Rush hospital. It was harder to work with them insurance wise, and we are still struggling to work with their insurance guidelines. The clinic is based within the hospital, so it is not the most up to date as far as facilities go...For the first time in my 15 years of having a genetic diagnosis, someone explained my situation to me with a big picture overview. She [Dr. Mary Wood Molo] did not get caught up in details, and did not allow me to run away with fear. She made it clear that we will become parents, and was incredibly helpful at
How was your experience with Mary Wood Molo at Rush University?
For the first time in my 15 years of having a genetic diagnosis, someone explained my situation to me with a big picture overview. She did not get caught up in details, and did not allow me to run away with fear. She made it clear that we will become parents, and was incredibly helpful at helping us navigate through this journey.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Take notes and document everything, there is a lot to keep track of.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
She got to know us right away, she made it personal and talked to us like we were good old friends. She related with us on a heartfelt level, and made it understood that in one way or another we would be parents.
Describe your experience with your nurse at Rush University. (Assigned nurse: Renee)
She was wonderful, and helped us really understand this process.
Describe your experience with Rush University.
The Clinic was actually Rush hospital. It was harder to work with them insurance wise, and we are still struggling to work with their insurance guidelines. The clinic is based within the hospital, so it is not the most up to date as far as facilities go.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
There were so many different costs, they clearly listed them all out for us.
10
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Rush University
Chicago
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
8
Age 35 - 36
Diminished Ovarian Reserve
Middle Eastern
Teacher
2nd of 2 Docs
Strongly Recommends
Neutral
Successful
Dr. Molo put me on an estrogen rest to regulate my hormones as my FSH was over 100 and I had stopped ovulating/having my period. As a result, I was able to get my period, ovulate, and naturally get pregnant...From the moment I met Dr. Molo to my last appointment with her, Dr. Molo treated me like a human by making me feel heard and important, giving me hope and support, and providing me clarity and explanation...she did not rule out any possibilities or doom me into an inevitable path of infertility like my other doctors. She also throughly explained my diagnosis to me along with potential next steps that could help. She also showed me empathy as I explained my history of miscarriage to her. Because my FSH was so high, she put me on an estrogen rest for a month which allowed me to get a period again and eventually get pregnant naturally. As a result, I did not have to get an egg donor, do IUI or in vitro, and I am currently 12 weeks pregnant. It is evident that Dr. Molo exudes the knowledge and personality it takes to be an exceptional doctor who truly cares for her patients. The only feedback I would give is wanting the opportunity to reach out to Dr. Molo directly when I had a question instead of the nurses or during a consult like through online messages on my chart.
I am appreciative of how this clinic [Rush University] was responsive and able to get me a consult with Dr. Molo when needed, and when I had to be on a waiting list. I feel like the clinic could be more organized as sometimes the information about appointments/scheduling was unclear. I think a new patient should know that this clinic is very busy, particularly during the mornings (like on Fridays) so sometimes there is a delay...The nursing staff was supportive and provided me with a call every time I visited to let me know the results of my blood work and information about my prescriptions. However, I did not consistently have the same nurse with each visit.
How was your experience with Mary Wood Molo at Rush University?
Not only has Dr. Molo tremendously helped my husband and I with our fertility journey, but she has also shown us much kindness, patience, and support. Before I had my first appointment with her, I was feeling hopeless and sad as my other doctors told me I was ultimately unable to get pregnant unless I got an egg donor since they diagnosed me with Premature Ovarian Failure and menopause at 35 years old. When I came to Dr. Molo, she did something different, she did not rule out any possibilities or doom me into an inevitable path of infertility like my other doctors. She also throughly explained my diagnosis to me along with potential next steps that could help. She also showed me empathy as I explained my history of miscarriage to her. Because my FSH was so high, she put me on an estrogen rest for a month which allowed me to get a period again and eventually get pregnant naturally. As a result, I did not have to get an egg donor, do IUI or in vitro, and I am currently 12 weeks pregnant. It is evident that Dr. Molo exudes the knowledge and personality it takes to be an exceptional doctor who truly cares for her patients. The only feedback I would give is wanting the opportunity to reach out to Dr. Molo directly when I had a question instead of the nurses or during a consult like through online messages on my chart.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
I would tell them to stay positive and know that they are now going to an expert.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
From the moment I met Dr. Molo to my last appointment with her, Dr. Molo treated me like a human by making me feel heard and important, giving me hope and support, and providing me clarity and explanation.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
Dr. Molo put me on an estrogen rest to regulate my hormones as my FSH was over 100 and I had stopped ovulating/having my period. As a result, I was able to get my period, ovulate, and naturally get pregnant.
Describe your experience with the nursing staff at Rush University.
The nursing staff was supportive and provided me with a call every time I visited to let me know the results of my blood work and information about my prescriptions. However, I did not consistently have the same nurse with each visit.
Describe your experience with Rush University.
I am appreciative of how this clinic was responsive and able to get me a consult with Dr. Molo when needed, and when I had to be on a waiting list. I feel like the clinic could be more organized as sometimes the information about appointments/scheduling was unclear. I think a new patient should know that this clinic is very busy, particularly during the mornings (like on Fridays) so sometimes there is a delay.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Most of the time, I had a $40 copay every time I visited the clinic which was at least once a week.
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
N/A
What specific things went wrong at Rush University?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Rush University.
There was a mixup about my pharmacy with old information that I corrected at my first visit but still had issues with multiple times later when my prescription was called into the wrong location and one time when one of the nurses did not call my prescription in but rather wrote a prescription for me to do it. I misplaced the prescription note and inevitably asked her to call it in for me which she did do.
10
Doctor
Mary Wood Molo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Rush University
Chicago
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5

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