Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)

10 doctors work here

Rated 8.4
Strongly recommend: 78%Neutral: 6%Don't recommend: 16%8.4
78% strongly recommend
38 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
8.6
8.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
8
8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication
10 doctors work here
NPS
8.3
Average Doctor Score
Rated 9.9
Strongly recommend: 93%Neutral: 7%9.9
Nicole Banks
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
93% strongly recommend
11 Reviews
Rated 8.4
Strongly recommend: 50%Neutral: 30%Don't recommend: 20%8.4
Geof Tidey (retired)
Shady Grove Fertility Virginia - South VA (US Fertility Network clinic)
50% strongly recommend
6 Reviews
Rated 10
Strongly recommend: 100%10
Benjamin Harris
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
100% strongly recommend
1 Review
Rated 7.7
Strongly recommend: 53%Neutral: 25%Don't recommend: 22%7.7
Emily Evans-Hoeker
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
53% strongly recommend
15 Reviews
Rated 7
Strongly recommend: 53%Neutral: 9%Don't recommend: 38%7
Michael Edelstein
Shady Grove Fertility Virginia - South VA (US Fertility Network clinic)
53% strongly recommend
14 Reviews
Rated 6.8
Strongly recommend: 49%Neutral: 14%Don't recommend: 37%6.8
Johanna Archer
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
49% strongly recommend
23 Reviews
Rated
Grace Graham
Shady Grove Fertility Virginia - South VA (US Fertility Network clinic)
strongly recommend
0 Reviews
Rated
Joshua Morris
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
strongly recommend
0 Reviews
Rated
Arielle Yeshua
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
strongly recommend
0 Reviews
Rated
Bailey Gill McAlas
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
strongly recommend
0 Reviews
Show 6 more

This clinic has 3 offices

Norfolk
601 Colley Avenue
Norfolk, VA 23507
Roanoke
2800 Electric Road, S. W. Suite 105-C
Roanoke, VA 24018
Virginia Beach
6161 Kempsville Circle, Suite 220
Norfolk, VA 23502
Show 1 more

38 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
0
NPS
0
Age 31 - 32
4 IUI
Unexplained
European
Income $50K - $99K
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Evans-Hoeker diagnosed us with "unexplained infertility" after checking my blood work and my husband's sperm... We were told it would only take 2-3 IUI's to be successful. When they didn't work, we were told there was no reason why it shouldn't work, and to try again. It made us feel like failures, like there wasn't an explanation, and that continuing to put money into additional IUI's would result in a baby eventually.
There were select hours and days you could go for ultrasound appointments and you felt like a sheep waiting in line with everyone else. There was little compassion or empathy, and very little explanation for treatment courses other than what you would pay the clinic [Carilion Clinic - Roanoke].... We spent about $1000 for each cycle of IUI to the clinic, not including medications (which were around $150 each cycle).
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
Dr. Evans-Hoeker diagnosed us with "unexplained infertility" after checking my blood work and my husband's sperm, and did not recommend any other tests before pushing us through 7 IUI's (3 with only medication). Once we moved to a new clinic we found out that I had a low AMH, which was from the blood test Dr. Evans-Hoeker performed) which should have given me a diagnosis of diminished ovarian reserve. After additional tests I was also found to have a blocked tube from endometriosis, and IUI's never should have been recommended as a course of treatment, and 7 of them was an absurd amount to do without changing course of treatment or performing additional tests to find out what was wrong. We were continually told, "we don't know why this isn't working" or, "there's no reason why this won't work if we keep on trying...the odds are in your favor!" We were mislead, had our money taken, and treated like just another patient giving them money for treatment.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
Find another doctor. We didn't realize how bad the doctor and clinic were until we found a new clinic. Once we saw how great we could be treated at a fertility clinic we couldn't believe we stayed at Dr. Evans-Hoeker's practice for so long.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
Dr. Evans-Hoeker does not have a good bed-side manner. There were select hours and days you could go for ultrasound appointments and you felt like a sheep waiting in line with everyone else. There was little compassion or empathy, and very little explanation for treatment courses other than what you would pay the clinic.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic) and their degree of success.
After bloodwork and a semen analysis we were given a diagnosis of "unexplained infertility" and told that we should proceed with IUI treatments. We were told it would only take 2-3 IUI's to be successful. When they didn't work, we were told there was no reason why it shouldn't work, and to try again. It made us feel like failures, like there wasn't an explanation, and that continuing to put money into additional IUI's would result in a baby eventually. We were misdiagnosed, neglected, and out thousands of dollars by the time we left Dr. Evans-Hoeker's care.
Describe your experience with the nursing staff at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
We did not really see many nurses. We either saw Dr. Evans-Hoeker or another doctor who would occasionally perform our ultrasounds, but not nurses. We were sent to a local hospital for blood work, so the nurses did not help out with our testing either.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
Trust your gut. We felt like we weren't getting the best care, but there weren't any other fertility facilities in the area, and it would be expensive to travel somewhere else and start over. However we wasted more time and money staying at a place where we thought we were being looked after and receiving the best treatment available. We should have gone with our initial gut reaction and switched to a new clinic, particularly after viewing this clinic's IVF schedule. You have to sync your cycle to other women's cycles, which only happens 3-4 times per year, and be seen on the same days. Other clinics work with your body individually, and see you on days you need to be seen. Not shuffling you through the process like cattle.
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
We spent about $1000 for each cycle of IUI to the clinic, not including medications (which were around $150 each cycle).
What specific things went wrong at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
We were misdiagnosed and mislead for months, while hemorrhaging money to this clinic. We also applied for a third party grant to help cover fertility payments, and were told by the grant that we were chosen as a winner, but because this clinic never returned any of their phone calls, we could not be awarded the grant.
NPS
0
Doctor
Emily Evans-Hoeker
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
1 of 5
NPS
0
Clinic
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
Roanoke
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2016, Unsuccessful
NPS
3
NPS
2
Age 24 - 28
Endometriosis
Male Factor
PCOS
Income $50K - $99K
Business Executive
2nd of 2 Docs
2 IUI With Other Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Since we were doing IUI's, i felt like she [Dr. Evans-Hoeker] was not as interested in helping us unless we chose to do IVF (which we did not). She spent little time with me and was typically either talking about my weight, or something similar. My last appointment with her included some students shadowing in which she harshly discussed my weight and I came to the conclusion that she saw me as less of a person because I was bigger and it felt like I did not deserve children unless I lost weight...
nursing staff [at Carilion Clinic] we all approachable and responsive...Our specific issues related to billing and follow up communications from the physician and nurses. I would often have to initiate contact to get information or rely on the information provided in MyChart...Things that had been covered before were no longer being covered. We were paying double the amount out of pocket vs. when we were with the previous dr/clinic at Carilion...
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
I think Dr. Evans-Hoeker was a fresh face when we were using her. She had big plans for IVF collaboration with UNC, which is amazing for those who are going that route. Since we were doing IUI's, i felt like she was not as interested in helping us unless we chose to do IVF (which we did not). She spent little time with me and was typically either talking about my weight, or something similar. My last appointment with her included some students shadowing in which she harshly discussed my weight and I came to the conclusion that she saw me as less of a person because I was bigger and it felt like I did not deserve children unless I lost weight.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
I'd tell them to stick to their plan and follow the path they choose. Do not go blindly in and let her talk you into IVF from the start. If you feel like you're being pushed get a second opinion.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
The appointments were short and to the point. I don't feel like she was interested in spending time with me, she was getting through the appointment so she could move on to the next.
Describe your experience with the nursing staff at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
The nursing staff we all approachable and responsive. I felt like they saw me as a human and a patient.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
I started out with this clinic when they were newer. They had just moved into their building and were still adjusting staff and physicians. I think the clinic is warm and welcoming. Our issues with the clinic revolved around insurance and billing. Things that had been covered before were no longer being covered. We were paying double the amount out of pocket vs. when we were with the previous dr/clinic at Carilion.
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
I don't remember exact costs, but i do remember that they were double the price before the clinic moved from the previous location. Things that were covered were now not covered and payment was demanded at the time of service (which i understand is typical, just confusing as to why all the insurance changes when they were working the previous bill).
What specific things went wrong at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
Our specific issues related to billing and follow up communications from the physician and nurses. I would often have to initiate contact to get information or rely on the information provided in MyChart.
NPS
3
Doctor
Emily Evans-Hoeker
NPS
Humanity
3 of 5
Communication
1 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
3 of 5
NPS
2
Clinic
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
Roanoke
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 32
1 IUI
Male Factor
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Evans-Hoeker is extremely knowledgable and explained both the issues we were facing and the treatment options thoroughly. She answered all questions, communicated well through the patient portal, and made sure we had all the information we needed to proceed...We were facing unexplained male factor infertility. My husband had been tossed from doctor to doctor when we finally made the decision to visit Dr. Evans-Hoeker. She continued my husband on Clomid while beginning an IUI cycle. She had me in for saline ultrasounds and an HSG and I passed on all needed bloodwork. I went on Clomid for the IUI cycle along with a trigger shot. We did double inseminations. It worked!
Wonderful nursing staff [at Carilion Clinic]! The nurse who oversaw my IUI was especially kind...The nurse who oversaw my IUI was especially kind...Costs were very reasonable. My insurance did not cover the costs, but they do bill for insurance if yours covers. Hospital procedures, not in the clinic, were covered and I only paid copay on those...Very accessible. Worked well with my schedule and offered as much flexibility as can be in this process. They communicate well and have an easy to find location. Celia greets everyone with a smile, which makes such a difference.
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
Dr. Evans-Hoeker is extremely knowledgable and explained both the issues we were facing and the treatment options thoroughly. She answered all questions, communicated well through the patient portal, and made sure we had all the information we needed to proceed.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
Come prepared with questions. It's easy to go blank when you are sitting there!
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
Dr. Emily Evans-Hoeker sat with us for literally an entire hour during our first appointment. She shared her own fertility struggle and explained processes and options thoroughly.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic) and their degree of success.
We were facing unexplained male factor infertility. My husband had been tossed from doctor to doctor when we finally made the decision to visit Dr. Evans-Hoeker. She continued my husband on Clomid while beginning an IUI cycle. She had me in for saline ultrasounds and an HSG and I passed on all needed bloodwork. I went on Clomid for the IUI cycle along with a trigger shot. We did double inseminations. It worked!
Describe your experience with the nursing staff at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
Wonderful nursing staff! The nurse who oversaw my IUI was especially kind.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
Very accessible. Worked well with my schedule and offered as much flexibility as can be in this process. They communicate well and have an easy to find location. Celia greets everyone with a smile, which makes such a difference.
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
Costs were very reasonable. My insurance did not cover the costs, but they do bill for insurance if yours covers. Hospital procedures, not in the clinic, were covered and I only paid copay on those.
NPS
10
Doctor
Emily Evans-Hoeker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
10
Clinic
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 26
Diminished Ovarian Reserve
Unexplained
Native American
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Gentry has always been warm with me when talking to her. She explained everything in a way that myself and my significant other could understand... Responds quick to messages when sent through MyChart or telephone messages. She stays on top of treatment. She keeps me in the know when test results come back or when we need to take a different course of action and she explains everything for us where we can understand. And I fully feel like I know what is going on when I leave the visit!
The nurses [at Carilion Clinic] are excellent. So nice and caring. Most of them have lived the infertility life and that's what brought them to the clinic...I think the clinic was great overall. Very welcoming and friendly. Very easy to find. Front desk was very friendly upon coming to the office. I feel welcome at the office when I am seen. Easy to make an appointment with the front desk. Copay is due at the time of visit. The copay can not be billed.
How was your experience with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
Dr. Gentry is friendly. Responds quick to messages when sent through MyChart or telephone messages. She stays on top of treatment. She keeps me in the know when test results come back or when we need to take a different course of action and she explains everything for us where we can understand. And I fully feel like I know what is going on when I leave the visit!
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
Don't delay. Go see Dr. Gentry today. She is jumps right in and helps you make a plan for next steos in treatment
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
Dr. Gentry has always been warm with me when talking to her. She explained everything in a way that myself and my significant other could understand. I really appreciate Dr. Gentry.
Describe the protocols Adrienne Gentry used in your cycles at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic) and their degree of success.
I have not started timed intercourse I will be starting at the beginning of May. This will be my first round of treatment overall. Newly diagnosed.
Describe your experience with the nursing staff at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
The nurses are excellent. So nice and caring. Most of them have lived the infertility life and that's what brought them to the clinic.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
I think the clinic was great overall. Very welcoming and friendly. Very easy to find. Front desk was very friendly upon coming to the office. I feel welcome at the office when I am seen. Easy to make an appointment with the front desk. Copay is due at the time of visit. The copay can not be billed.
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
I have a copay. That has to be paid at the time of visit. I can not bill it. First visit is around $500. Ultrasounds vary. Meds vary. HSG unsure of cost. MRI was right at $5,000. I do have insurance through my job so that has helped
NPS
10
Doctor
Adrienne Gentry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 30
European
Income $50K - $99K
Only Doc Seen
IUI With Other Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Adrienne Gentry] was willing to work us into her schedule on short notice, which was helpful. She was thorough in the explanation of her recommendations. After we left the office we had some follow up questions and she was quick to respond even though it was a Friday afternoon...My partner and I were seen for a fertility consult. We expected to be cleared, as there were no known fertility issues other than us being a same-sex couple who would need assistance with creating a family. After some tests and chart review we found out that we could potentially be facing some fertility issues after all. Adrienne recommended an HSG, an ultrasound and some blood work before she would move forward with IUI.
~400 for initial consultation including ultrasound ~700 per IUI cycle including two ultrasounds, trigger shot and IUI [at Carilion Clinic]...Patient flow was good. We hardly had to wait once we arrived, even though we were a bit early. Staff explained what we would be doing every step of the way and were happy to answer questions that we had. They were responsive to our questions outside of the office as well, including helping to get lab work coordinated.
How was your experience with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
Adrienne was willing to work us into her schedule on short notice, which was helpful. She was thorough in the explanation of her recommendations. After we left the office we had some follow up questions and she was quick to respond even though it was a Friday afternoon.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
Go for it! Don’t be afraid to ask her questions.
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
Adrienne was patient and kind with the many questions that my partner and I had. We were hit with some unexpected news during our visit and she was compassionate and understanding.
Describe the protocols Adrienne Gentry used in your cycles at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic) and their degree of success.
My partner and I were seen for a fertility consult. We expected to be cleared, as there were no known fertility issues other than us being a same-sex couple who would need assistance with creating a family. After some tests and chart review we found out that we could potentially be facing some fertility issues after all. Adrienne recommended an HSG, an ultrasound and some blood work before she would move forward with IUI.
Describe your experience with the nursing staff at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
Nursing staff went out of their way to help us, even at the end of the day on a Friday.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
Patient flow was good. We hardly had to wait once we arrived, even though we were a bit early. Staff explained what we would be doing every step of the way and were happy to answer questions that we had. They were responsive to our questions outside of the office as well, including helping to get lab work coordinated.
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
~400 for initial consultation including ultrasound ~700 per IUI cycle including two ultrasounds, trigger shot and IUI
NPS
10
Doctor
Adrienne Gentry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
NPS
10
Clinic
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2023, Unknown Success
NPS
8
NPS
9
Age 27 - 31
1 IUI
Male Factor
European
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
IVF With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Emily Evans-Hoeker] seems to be blunt at times, and speaks loudly. There was one instance where she left information on my voicemail which upset me (regarding my BMI) but she said if she would have known we could have spoke about it in person at the appointment. However, I think I took things personal and it was no reflection of the doctor...treat me with respect and answer my questions/concerns in a timely manner and with knowledge of how each appointment and procedure is handled.
I am able to ask questions directly to the [Shady Grove Fertility] nurse or doctor on duty. They all treat me with respect and answer my questions/concerns in a timely manner and with knowledge of how each appointment and procedure is handled...I enjoy having the option for early morning appointments that work with my schedule so I can have an appointment before work, and not miss time. They help with every step along the way and give you options to figure out a plan that best fits you.
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
She seems to be blunt at times, and speaks loudly. There was one instance where she left information on my voicemail which upset me (regarding my BMI) but she said if she would have known we could have spoke about it in person at the appointment. However, I think I took things personal and it was no reflection of the doctor.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
I don't know, as we are still in process with IVF Treatment.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
I am able to ask questions directly to the nurse or doctor on duty. They all treat me with respect and answer my questions/concerns in a timely manner and with knowledge of how each appointment and procedure is handled.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic) and their degree of success.
I don't know since we are just getting started with our 1st round.
Describe your experience with your nurse at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic). (Assigned nurse: Ashley Byrd)
Ashley is the best! She's been helpful and encouraging from the beginning. I enjoy having her as my nurse.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
I enjoy having the option for early morning appointments that work with my schedule so I can have an appointment before work, and not miss time. They help with every step along the way and give you options to figure out a plan that best fits you.
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
We decided to go with the Shared Risk Program and based off our age it is $24,750 - but that does not include the medication. This covers up to 6 rounds.
NPS
8
Doctor
Emily Evans-Hoeker
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
9
Clinic
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
7
NPS
8
Age 24 - 25
3 IUI
Male Factor
Unexplained
European
Income $50K - $99K
1st of 2 Docs
Donor Sperm
Neutral
Neutral
Unsuccessful
She [Dr. Evans-Hoeker] was thorough and professional but I didn’t feel assured or comforted when going through the whole process. I felt I was overlooked a little bit because she kept mentioning how young I am which made me feel like she wasn’t as invested as she would’ve been with her older patients...3 separate IUI’s, 50 milligrams of Clomid and trigger shot with each attempt...She wasn’t cold but wasn’t warm and sympathetic either. She didn’t seem entirelt invested like I was.
My nurse who performed the actual IUI procedures for me [at Carilion Clinic] was very comforting, kind, and listened to all my questions and concerns...$165 for baseline and midline scan, $260 for IUI, about $90 for clomid and trigger shot, and about $820 for donor sperm...I initially had to wait 3 months before I could be seen for a consultation. All of the initial testing had to be handled at 2 other facilities which was annoying to coordinate.
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
She was thorough and professional but I didn’t feel assured or comforted when going through the whole process. I felt I was overlooked a little bit because she kept mentioning how young I am which made me feel like she wasn’t as invested as she would’ve been with her older patients.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
She is very knowledgeable but prepare yourself for the unexpected during the process.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
She wasn’t cold but wasn’t warm and sympathetic either. She didn’t seem entirelt invested like I was.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic) and their degree of success.
3 separate IUI’s, 50 milligrams of Clomid and trigger shot with each attempt
Describe your experience with your nurse at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic). (Assigned nurse: Ashley Byrd)
My nurse who performed the actual IUI procedures for me was very comforting, kind, and listened to all my questions and concerns
Describe your experience with Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
Due Dr. Evans-Hoeker being the only doctor at the time of my treatments I initially had to wait 3 months before I could be seen for a consultation. All of the initial testing had to be handled at 2 other facilities which was annoying to coordinate.
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
$165 for baseline and midline scan, $260 for IUI, about $90 for clomid and trigger shot, and about $820 for donor sperm. Insurance did not cover any of this.
NPS
7
Doctor
Emily Evans-Hoeker
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
8
Clinic
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
Roanoke
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 31
1 IVF
Unexplained
Black or African-American
Income $0 - $49K
1st of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
My doctors strength is that she [Dr. Evans-Hoeker] is very open and truthful she tells you as it is and very compassionate. For weaknesses, I don’t really have any weakness I can point out because my experience has been awesome...Be prepared to hear the truth because she will not lie to you...[protocol] Lab works, blood works, birth control to calm my hormones, progesterone as well...only one can be transferred at a time. Multiple transfers is only when they have been 4 failed ET
The entire team at Carilion are very friendly and accommodating...They [nurses] are all good not had a bad experience ever...My transfer was done at UNC Fertility under Dr Evans-Hoeker and I paid 3283 for each embryo transfer and currently paying 45 dollars monthly for embryo preservation. 163 dollars each time I visit my doctor at Carilion clinic...They treat each patient with care and it’s an individualized approach. Just call in advance if you going to be late because I do out of respect. Arrive on time and all the doctors can see you with the same approach. Personally I wish this can be my primary care hospital but I can’t because I am a veteran and already have a primary care at the VA hospital
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
My doctors strength is that she is very open and truthful she tells you as it is and very compassionate. For weaknesses, I don’t really have any weakness I can point out because my experience has been awesome. The entire team at Carilion are very friendly and accommodating
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
Be prepared to hear the truth because she will not lie to you
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
My doctor is the best ever so friendly, patient and listens to all my concerns
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic) and their degree of success.
Lab works, blood works, birth control to calm my hormones, progesterone as well
Describe your experience with the nursing staff at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
They are all good not had a bad experience ever
Describe your experience with Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
They treat each patient with care and it’s an individualized approach. Just call in advance if you going to be late because I do out of respect. Arrive on time and all the doctors can see you with the same approach. Personally I wish this can be my primary care hospital but I can’t because I am a veteran and already have a primary care at the VA hospital
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
My transfer was done at UNC Fertility under Dr Evans-Hoeker and I paid 3283 for each embryo transfer and currently paying 45 dollars monthly for embryo preservation. 163 dollars each time I visit my doctor at Carilion clinic
Describe Emily Evans-Hoeker's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
Yes that only one can be transferred at a time. Multiple transfers is only when they have been 4 failed ET
NPS
10
Doctor
Emily Evans-Hoeker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
8
NPS
8
Age 37
Income $0 - $49K
Accountant
Only Doc Seen
LGBTQ+
Neutral
Neutral
Success w/ Doc Too early to know
The doctor [Dr. Gentry] seems very knowledgeable and attentive. She sometimes speaks to fast which made me feel like I was taking too much of her time and she was trying to finish the appointment quicker. She was careful and compassionate during procedures. ... The doctor was attentive and clear most of the time. She sometimes failed to give enough details about a condition.
The clinic is well equipped and clean. The rooms are comfortable and inviting. The building is easily accessible and situated in a nice part of the city. The parking lot has a lot of room. There is no MRI or tube test equipment in the building. ... They [nurses] were well organized. They were attentive and professional. They seems to know what they were doing.
How was your experience with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
The doctor seems very knowledgeable and attentive. She sometimes speaks to fast which made me feel like I was taking too much of her time and she was trying to finish the appointment quicker. She was careful and compassionate during procedures.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
Ask the doctor to slow down when she talks to you
During treatment, were you treated like a number or a human with Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
The doctor was attentive and clear most of the time. She sometimes failed to give enough details about a condition.
Describe the protocols Adrienne Gentry used in your cycles at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic) and their degree of success.
Water ultrasound, MRI, Tube test. Some tests seemed redundant at first but proven to be necessary. They helped to determine the course of action.
Describe your experience with the nursing staff at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
They were well organized. They were attentive and professional. They seems to know what they were doing.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
The clinic is well equipped and clean. The rooms are comfortable and inviting. The building is easily accessible and situated in a nice part of the city. The parking lot has a lot of room. There is no MRI or tube test equipment in the building.
Describe the costs associated with your care under Adrienne Gentry at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
Consultation $130 Ultrasound $170
Describe Adrienne Gentry's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
N/A
NPS
8
Doctor
Adrienne Gentry
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
8
Clinic
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
Roanoke
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
10
NPS
10
Age 26
Anovulation
Male Factor
PCOS
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Evans-Hoeker made me feel like a human simply by being 100% honest and open with my husband and I. She didn’t hold back and kept me informed as possible. She was nice and sensitive to my husband and my feelings...So far we’ve only done diagnostic work ups for my husband and I, which have resulted in needed IVF. She has given me tons of information and answered my millions of questions.
The [Carilion Clinic] is amazing. Very welcoming every time I visit. It is a hard appointment to attend, but this clinic always make it so relaxing. The clinic has a very clean and warm look about it. They are very quick to call or email back...They [nurses] have sent me encouraging messages, talked with me at each appointment, and always have smiling face...
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
Dr. Evans-Hoeker is an amazing doctor. She understands that fertility is a hard thing to deal with but remains honest with you. She never let me feel alone but allowed me to have feelings. Dr. Evans-Hoeker explained everything treatment and diagnostic work up fully and made sure my husband and I understood everything.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
To ask questions because she gives amazing answers.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
Dr. Evans-Hoeker made me feel like a human simply by being 100% honest and open with my husband and I. She didn’t hold back and kept me informed as possible. She was nice and sensitive to my husband and my feelings.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic) and their degree of success.
So far we’ve only done diagnostic work ups for my husband and I, which have resulted in needed IVF. She has given me tons of information and answered my millions of questions.
Describe your experience with the nursing staff at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
They are amazing. They have sent me encouraging messages, talked with me at each appointment, and always have smiling face.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
The clinic is amazing. Very welcoming every time I visit. It is a hard appointment to attend, but this clinic always make it so relaxing. The clinic has a very clean and warm look about it. They are very quick to call or email back!
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
My insurance does not cover fertility treatment, only some diagnostic work up. I have to pay $50 each visit and the two treatments I’ve had so far we’re together over $500. I’m probably (90%) going to have to do IVF, which will cost over $25,000.
NPS
10
Doctor
Emily Evans-Hoeker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
9
NPS
9
Age 36 - 37
4 IUI
PCOS
Unexplained
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Emily [Dr. Emily Evans-Hoeker] has always been very helpful in my treatment cycles. She lays out the plans if things don't go as planned and gives you the options to proceed. She doesn't treat you as another patient, and is very personable and kind...With unexplained fertility, we tried both clomid and letrozol with an injection. When the clomid didn't produce the size of eggs the Dr. Evans-Hoeker wanted, we switched protocols.
They [Shady Grove Fertility Richmond] treat you as if you were family. You always enter the building with a friendly face greeting you. The doctors there are very knowledgeable and they give you every option for treatments without pushing you towards one...The staff was always very friendly, even when delivering the news of a negative pregnancy test...With unexplained fertility, we tried both clomid and letrozol with an injection. When the clomid didn't produce the size of eggs the Dr. Evans-Hoeker wanted, we switched protocols.
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
Emily has always been very helpful in my treatment cycles. She lays out the plans if things don't go as planned and gives you the options to proceed. She doesn't treat you as another patient, and is very personable and kind.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic) and their degree of success.
With unexplained fertility, we tried both clomid and letrozol with an injection. When the clomid didn't produce the size of eggs the Dr. Evans-Hoeker wanted, we switched protocols.
Describe your experience with the nursing staff at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
The staff was always very friendly, even when delivering the news of a negative pregnancy test.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
They treat you as if you were family. You always enter the building with a friendly face greeting you. The doctors there are very knowledgeable and they give you every option for treatments without pushing you towards one.
NPS
9
Doctor
Emily Evans-Hoeker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
NPS
9
Clinic
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 38 - 39
1 Fertility Medications
Uterine Fibroids
European
Income $50K - $99K
3rd of 3 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Evans-Hoeker] was amazing throughout the surgery that I had to remove my fibroids and helped me track my early pregnancy to make sure I was where I needed to be before I was turned back over to my OBGyn. I have been absolutely thrilled with everything she has done to help me.... This clinic [Carilion Clinic] was very welcoming and willing to help me through my infertility which was one of the hardest things I have dealt with emotionally and physically.
This clinic [Carilion Clinic] was very welcoming and willing to help me through my infertility which was one of the hardest things I have dealt with emotionally and physically. This allowed me to have the chance to have a family. They are compassionate and were excited at my positive results.... She [Dr. Evans- Hoeker] was amazing throughout the surgery that I had to remove my fibroids and helped me track my early pregnancy
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
She was amazing throughout the surgery that I had to remove my fibroids and helped me track my early pregnancy to make sure I was where I needed to be before I was turned back over to my OBGyn. I have been absolutely thrilled with everything she has done to help me.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
This clinic was very welcoming and willing to help me through my infertility which was one of the hardest things I have dealt with emotionally and physically. This allowed me to have the chance to have a family. They are compassionate and were excited at my positive results.
NPS
10
Doctor
Emily Evans-Hoeker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 34
1 IUI
Male Factor
European
Income $100K - $199K
3rd of 3 Docs
12 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Evans-Hoeker] references studies and research frequently but I found that very beneficial and helpful...Easy to talk with, always a smile on her face. Relatable. Open with her own infertility struggles. Realistic. Very well versed and knowledgeable. Thorough in all explanations. Clearly passionate about her field and science...Spoke to me as a woman, a mother...Wonderful success with Evans-Hoeker...
All [the nurses at Carilion Clinic are] very upbeat and positive. Welcoming...Professional. Prompt. Organized. Wonderful success with Evans-Hoeker. 4 years of zero progression with Dr. Slackman. Clinic has improved tremendously. Give them another try with the new chief since Slackmans retirement...[Dr. Evans-Hoeker] references studies and research frequently but I found that very beneficial and helpful...Easy to talk with, always a smile on her face. Relatable. Open with her own infertility struggles. Realistic. Very well versed and knowledgeable. Thorough in all explanations. Clearly passionate about her field and science...Spoke to me as a woman, a mother...Wonderful success with Evans-Hoeker...
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
Easy to talk with, always a smile on her face. Relatable. Open with her own infertility struggles. Realistic. Very well versed and knowledgeable. Thorough in all explanations. Clearly passionate about her field and science.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
She’s a doctor, references studies and research frequently but I found that very beneficial and helpful.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)?
Bedside manner and conversation. Spoke to me as a woman, a mother.
Describe your experience with your nurse at Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic). (Assigned nurse: Ashley)
All very upbeat and positive. Welcoming.
Describe your experience with Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic).
Professional. Prompt. Organized. Wonderful success with Evans-Hoeker. 4 years of zero progression with Dr. Slackman. Clinic has improved tremendously. Give them another try with the new chief since Slackmans retirement.
NPS
10
Doctor
Emily Evans-Hoeker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
NPS
10
Clinic
Shady Grove Fertility Virginia - Jones Institute (US Fertility Network clinic)
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5

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